User Guide
SUMMARY
This guide provides basic information for using and upgrading this product, including topics such as components,
features, and HP resources.
Legal information
© Copyright 2026 HP Development
Company, L.P.
Microsoft and Windows are either registered
trademarks or trademarks of Microsoft
Corporation in the United States and/or other
countries. USB Type-C, USB-C and the 5
Gbps and 10 Gbps port logos are registered
trademarks of USB Implementers Forum.
DisplayPort and the DisplayPort logo are
trademarks owned by the Video Electronics
Standards Association (VESA) in the United
States and other countries.
The information contained herein is subject to
change without notice. The only warranties
for HP products and services are set
forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
First Edition: July 2026
Document Part Number: Q32322-001
Product notice
This guide describes features that are
common to most products. Some features
may not be available on your device.
Not all features are available in all editions or
versions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows is automatically updated, which
is always enabled. High-speed internet
and Microsoft account required. ISP fees
may apply and additional requirements
may apply over time for updates. See
http://www.windows.com.
To access the latest user guides, go to
http://www.hp.com/support, and follow the
instructions to
nd your product. Then select
Setup & User Guides.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this device, you agree to
be bound by the terms of the HP End
User License Agreement (EULA). If you do
not accept these license terms, your sole
remedy is to return the entire unused product
(hardware and software) within 14 days for a
full refund subject to the refund policy of your
seller.
For any further information or to request a
full refund of the price of the device, please
contact your seller.
Table of contents
1 About this guide.................................................................................................................................................................................... 1
2 Locating HP resources....................................................................................................................................................................... 2
Product information ..............................................................................................................................................................................................................................2
Support ...........................................................................................................................................................................................................................................................2
Product documentation .....................................................................................................................................................................................................................3
Product diagnostics..............................................................................................................................................................................................................................3
Product updates.......................................................................................................................................................................................................................................4
3 Device features..................................................................................................................................................................................... 5
Standard conguration features................................................................................................................................................................................................5
Front panel components...................................................................................................................................................................................................................5
Rear panel components ....................................................................................................................................................................................................................6
Serial number location........................................................................................................................................................................................................................8
Changing from desktop to tower orientation....................................................................................................................................................................9
Using an optional security lock.................................................................................................................................................................................................10
Padlock ............................................................................................................................................................................................................................................10
4 Backing up, restoring, and recovering........................................................................................................................................11
Backing up information and creating recovery media...........................................................................................................................................11
Using Windows tools for backing up.........................................................................................................................................................................11
Using the HP Cloud Recovery Download Tool to create a recovery USB ash drive (select products
only) ....................................................................................................................................................................................................................................................11
Restoring and recovering your system ..............................................................................................................................................................................11
Creating a system restore ...............................................................................................................................................................................................12
Restoring and recovery methods...............................................................................................................................................................................12
Recovering using the HP Recovery USB ash drive ....................................................................................................................................12
Changing the device boot order..................................................................................................................................................................................13
Using HP Sure Recover (select products only).................................................................................................................................................13
5 Specications .....................................................................................................................................................................................14
6 Device operating guidelines, routine care, and shipping preparation...........................................................................15
Operating guidelines and routine care...............................................................................................................................................................................15
Cleaning your device........................................................................................................................................................................................................................15
Removing dirt and debris from your device........................................................................................................................................................16
Cleaning your device with a disinfectant..............................................................................................................................................................16
Shipping preparation........................................................................................................................................................................................................................17
7 Electrostatic discharge ...................................................................................................................................................................18
8 Accessibility .........................................................................................................................................................................................19
iii
HP and accessibility..........................................................................................................................................................................................................................19
Finding the technology tools you need...................................................................................................................................................................19
The HP commitment..............................................................................................................................................................................................................19
International Association of Accessibility Professionals (IAAP).........................................................................................................20
Finding the best assistive technology.....................................................................................................................................................................20
Assessing your needs..............................................................................................................................................................................................20
Accessibility for HP products.............................................................................................................................................................................20
Standards and legislation.............................................................................................................................................................................................................21
Standards......................................................................................................................................................................................................................................21
Mandate 376 – EN 301 549...............................................................................................................................................................................21
Web Content Accessibility Guidelines (WCAG)....................................................................................................................................21
Legislation and regulations .............................................................................................................................................................................................21
Useful accessibility resources and links...........................................................................................................................................................................22
Organizations.............................................................................................................................................................................................................................22
Educational institutions......................................................................................................................................................................................................22
Other disability resources................................................................................................................................................................................................23
HP links.............................................................................................................................................................................................................................................23
Contacting support ...........................................................................................................................................................................................................................23
Index ............................................................................................................................................................................................................24
iv
About this guide1
This guide provides basic information for using and upgrading this product.
WARNING! Indicates a hazardous situation that, if not avoided, could result in serious injury or death.
CAUTION: Indicates a hazardous situation that, if not avoided, could result in minor or moderate injury.
IMPORTANT: Indicates information considered important but not hazard-related (for example,
messages related to property damage). Warns the user that failure to follow a procedure exactly as
described could result in loss of data or in damage to hardware or software. Also contains essential
information to explain a concept or to complete a task.
NOTE: Contains additional information to emphasize or supplement important points of the main text.
TIP: Provides helpful hints for completing a task.
This product incorporates HDMI® technology.
About this guide
1
Locating HP resources2
Read this chapter to learn about where to nd additional HP resources.
Product information
Use this table to locate resources that provide product details, how-to information, and more.
Table 2-1 Where to nd product information
Topic Location
Technical specications To nd the QuickSpecs for your product, go to http://www.hp.com/go/quickspecs, and
then select the link. Select Search all QuickSpecs, type your model name in the
search box, and then select Go.
Regulatory, Safety, and Environmental
Notices
See the Regulatory, Safety, and Environmental Notices for product regulatory
information. You can also see the Agency/Environmental label.
To access this guide:
■
Select the Search icon in the taskbar, type HP Documentation in the search
box, and then select HP Documentation.
System board A diagram of the system board is located on the inside of the chassis. Additional
information is located in the device Maintenance and Service Guide on the web at
http://www.hp.com/support. Follow the instructions to nd your product, and then select
Setup & User Guides.
Serial number, Agency/Environmental,
and operating system labels
The serial number, Agency/Environmental, and operating system labels might be on the
bottom of the device, on the rear panel of the device, or under the service door.
Support
Use this table to locate resources that provide support and warranty information.
Table 2-2
Where to nd support information
Topic Location
Product support For HP support, go to http://www.hp.com/support.
Here you can access the following types of support:
● Online chat with an HP technician
● Support telephone numbers
● HP service center locations
2 Chapter 2 Locating HP resources
Table 2-2 Where to nd support information (continued)
Topic Location
Warranty information To access this document, perform one of these actions:
● Select the Search icon in the taskbar, type HP Documentation in the search
box, and then select HP Documentation.
● Go to http://www.hp.com/go/orderdocuments.
IMPORTANT: You must be connected to the internet to access the latest
version of the warranty.
In some countries or regions, HP might provide a printed warranty in the box. For
countries or regions where the warranty is not provided in printed format, you can
request a copy from
http://www.hp.com/go/orderdocuments. For products purchased
in Asia Pacic, you can write to HP at POD, PO Box 161, Kitchener Road Post Ofce,
Singapore 912006. Include your name, phone number, address, and product name.
Product documentation
Use this table to locate resources that provide product documentation.
Table 2-3 Where to nd product documentation
Topic Location
HP user documentation, white papers,
and third-party documentation
User documentation is located on your hard drive. Select the Search icon in
the taskbar, type HP Documentation in the search box, and then select HP
Documentation. For the latest online documentation, go to http://www.hp.com/support
and follow the instructions to nd your product. Then select Setup & User Guides. The
documentation includes this user guide and the Maintenance and Service Guide.
Product notications Subscriber’s Choice is an HP program that allows you to sign up to receive driver and
software alerts, proactive change notications (PCNs), the HP newsletter, customer
advisories, and more. Sign up at https://h41369.www4.hp.com/.
Technical specications The Product Bulletin application contains QuickSpecs for HP computers. QuickSpecs
include information about the operating system, power supply, memory, processor,
and many other system components. To access the QuickSpecs, go to
http://www.hp.com/go/quickspecs/.
Bulletins and Alerts To nd bulletins, alerts, guides, and whitepapers:
1. Go to http://www.hp.com/support.
2. Follow the instructions to nd your product.
3. Select Bulletins and Alerts.
Product diagnostics
Use this table to locate resources that provide product diagnostics tools.
Table 2-4
Where to nd diagnostics tools
Topic Location
Diagnostics tools For additional information, see the device Maintenance and Service Guide at
http://www.hp.com/support. Follow the instructions to nd your product, and then select
Setup & User Guides.
Product documentation 3
Table 2-4 Where to nd diagnostics tools (continued)
Topic Location
Audible beep and light code denitions See the device Maintenance and Service Guide at http://www.hp.com/support. Follow
the instructions to nd your product, and then select Setup & User Guides.
POST error codes See the device Maintenance and Service Guide at http://www.hp.com/support. Follow
the instructions to nd your product, and then select Setup & User Guides.
Product updates
Use this table to locate resources that provide product updates.
Table 2-5 Where to nd product updates
Topic Location
Driver and BIOS updates Go to http://www.hp.com/support and select Software and Drivers to verify that you
have the latest drivers for the device.
Operating systems For information about Windows® operating systems, go to http://support.microsoft.com.
4 Chapter 2 Locating HP resources
Device features3
This chapter provides you with an overview of your deviceʼs features.
IMPORTANT: Your keyboard might include a Copilot key. Copilot in Windows (select products only)
requires Windows 11. Some features require a neural processing unit (NPU). The timing of feature
delivery and availability varies by market and device. You must have a Microsoft account to use the
Copilot feature. When the Copilot feature is not available, pressing the Copilot key opens the Bing search
engine. See http://aka.ms/WindowsAIFeatures.
Standard
conguration features
Read this section to identify a typical device conguration. Features vary depending on the model. For
support assistance and to learn more about the hardware and software installed on your device model,
run the HP Support Assistant utility.
NOTE: You can use this device model in a tower orientation or a desktop orientation. See Changing
from desktop to tower orientation on page 9.
NOTE: Your device model might look slightly different from the illustration in this section.
Front panel components
Use the illustration and table to identify the front panel components.
NOTE: Drive conguration varies by model. Some models have a bezel blank that covers one or more
drive bays.
Device features
5
Table 3-1 Identifying the front panel components
Front panel components
(1)
USB Type-C
®
10 Gbps port with HP Sleep and
Charge
(4) Power button**
(2) USB 10 Gbps ports (2)
NOTE: Use a standard USB Type-A
charging cable or cable adapter (purchased
separately) when charging a small external
device such as a smartphone.
(5) Hard drive activity light
(3) Audio-out (headphone)/Audio-in
(microphone) combo jack*
*The combo jack supports headphones, line output devices, microphones, line input devices, or CTIA-style
headsets.
**The light on the power button is normally white when the power is on. If the light blinks red, the device
displays a diagnostic code to indicate a problem.
Rear panel components
Use the illustration and table to identify the rear panel components.
6
Chapter 3 Device features
Table 3-2 Identifying the rear panel components
Rear panel components
(1) HDMI Ingest port (7) Power-over-Ethernet (POE) port
(2) USB 5 Gbps port
Connects a USB device, provides high-
speed data transfer, and (for select
products) charges small devices (such as
a smartphone) when the device is on or in
sleep mode.
NOTE: Use a standard USB Type-A
charging cable or cable adapter (purchased
separately) when charging a small external
device.
(8) Connects a USB device, provides high-speed
data transfer, and charges small devices
(such as a smartphone), even when the
computer is off.
- and -
Connects a display device that has a USB
Type-C connector, providing DisplayPort™
output.
NOTE: Use a standard USB Type-C
charging cable or cable adapter (purchased
separately) when charging a small external
device.
t(3)
HDMI port (9) RJ-45 (network) jack
(4) DisplayPort monitor connectors (2) (10) Power connector
Rear panel components 7
Table 3-2 Identifying the rear panel components (continued)
Rear panel components
(5) USB 10 Gbps ports (2)
Connect a USB device, provide high-
speed data transfer, and (for select
products) charge small devices (such as a
smartphone) when the device is on or in
sleep mode.
NOTE: Use a standard USB Type-A
charging cable or cable adapter (purchased
separately) when charging a small external
device.
(11) Padlock or security cable loop
(6) USB Type-C port with HP Sleep and Charge
Connects a USB device, provides data
transfer, and charges small devices (such as
a smartphone), even when the device is off.
NOTE: Use a standard USB Type-C
charging cable or cable adapter (purchased
separately) when charging a small external
device.
– and –
Connects a display device that has a USB
Type-C connector, providing DisplayPort
output.
NOTE: Your model might have additional ports available from HP.
When a graphics card is installed in one of the system board slots, you can use the video connectors on
the graphics card or the integrated graphics on the system board. The specic graphics card installed
and software conguration determine the behavior.
You can disable the system board graphics by changing settings in BIOS F10 Setup.
Serial number location
Each device has a unique serial number and a product ID number that are located on the exterior of the
device. Keep these numbers available when contacting customer service for assistance.
8
Chapter 3 Device features
Changing from desktop to tower orientation
You can use the device in a tower orientation with an optional tower stand that you can purchase from HP.
NOTE: To stabilize the device in a tower orientation, HP recommends the use of the tower stand.
1. Remove or disengage any security devices that prohibit opening the device.
2. Remove all removable media, such as compact discs and USB ash drives, from the device.
3. Turn off the device properly through the operating system, and turn off any external devices.
4. Disconnect the power cord from the AC outlet and disconnect any external devices.
5. Position the device so that its right side faces up, and place the device in the optional stand.
Changing from desktop to tower orientation
9
6. Reconnect the power cord and any external devices, and then turn on the device.
NOTE: Be sure that at least 10.2 centimeters (4 inches) of space on all sides of the device remains
clear and free of obstructions.
7. Lock any security devices that were disengaged before the device was moved.
Using an optional security lock
You can use different types of locks (purchased separately), including a padlock, to secure the device.
Padlock
You can secure the device with a padlock.
10
Chapter 3 Device features
Backing up, restoring, and recovering4
You can use Windows tools or HP software to back up your information, create a restore point, reset
your device, create recovery media, or restore your device to its factory state. Performing these standard
procedures can return your device to a working state faster.
IMPORTANT: If you are performing recovery procedures on a tablet, the tablet battery must be at least
70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning any recovery process.
Backing up information and creating recovery media
These methods of creating recovery media and backups are available on select products only.
Using Windows tools for backing up
HP recommends that you back up your information immediately after initial setup. You can do this task
either using Windows Backup locally with an external USB ash drive or using online tools.
NOTE: If device storage is 32 GB or less, Microsoft System Restore is disabled by default.
Using the HP Cloud Recovery Download Tool to create a recovery USB
ash
drive (select products only)
You can use the HP Cloud Recovery Download Tool to create an HP Recovery bootable USB ash drive.
For details:
■
Go to http://www.hp.com, search for HP Cloud Recovery, and then select the result that matches the
type of device that you have and follow the on-screen instructions.
NOTE: In select countries, if you cannot create the HP Recovery USB ash drive yourself, contact
support. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen
instructions.
IMPORTANT: HP recommends that you follow the Restoring and recovery methods on page 12 to
restore your device before you obtain and use the HP USB ash drive. Using a recent backup can return
your machine to a working state sooner than using the HP USB ash drive. After the system is restored,
reinstalling all the operating system software released since your initial purchase can be a lengthy
process.
Restoring and recovering your system
You have several tools available to recover your system both within and outside of Windows if the desktop
cannot load.
Backing up, restoring, and recovering
11
HP recommends that you attempt to restore your system using the Restoring and recovery methods on
page 12.
Creating a system restore
System Restore is available in Windows. The System Restore software can automatically or manually
create restore points, or snapshots, of the system les and settings on the device at a particular point.
When you use System Restore, it returns your device to its state at the time you made the restore point.
Your personal les and documents should not be affected.
Restoring and recovery methods
After you run the rst method, test to see whether the issue still exists before you proceed to the next
method, which might now be unnecessary.
1. Run a Microsoft System Restore.
2. Run Reset this PC.
NOTE: The options Remove everything and then Fully clean the drive can take several hours to
complete and leave no information on your device. It is the safest way to reset your device before you
recycle it.
3. Recover using the HP Recovery USB ash drive. For more information, see Recovering using the HP
Recovery USB ash drive on page 12.
For more information about the rst two methods, see the Get Help app:
■
Select the Start button, select All apps, select the Get Help app, and then enter the task you want to
perform.
NOTE: You must be connected to the internet to access the Get Help app.
Recovering using the HP Recovery USB
ash drive
You can use the HP Recovery USB ash drive to recover the operating system and drivers that were
installed at the factory. On select products, you can create recovery media on a bootable USB ash drive
using the HP Cloud Recovery Download Tool.
For details, see Using the HP Cloud Recovery Download Tool to create a recovery USB ash drive (select
products only) on page 11.
NOTE: In select countries, if you cannot create the HP Recovery USB ash drive yourself, contact
support. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen
instructions.
To recover your system:
■
Insert the HP Recovery USB ash drive, and then restart the device.
NOTE: HP recommends that you follow the Restoring and recovery methods on page 12 to restore your
device before you obtain and use the HP USB ash drive. Using a recent backup can return your machine
to a working state sooner than using the HP USB ash drive. After the system is restored, reinstalling all
the operating system software released since your initial purchase can be a lengthy process.
12
Chapter 4 Backing up, restoring, and recovering
Changing the device boot order
If your device does not restart using the HP Recovery USB ash drive, you can change the device boot
order, which is the order of devices listed in BIOS for startup information.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps.
To change the boot order:
1. Insert the HP Recovery USB ash drive.
2. Access the system Startup menu.
● For devices or tablets with keyboards attached, turn on or restart the device or tablet, quickly
press esc, and then press f9 for boot options.
● For tablets without keyboards, turn on or restart the tablet, and then quickly press and hold one of
the following buttons:
– Volume up
– Volume down
Then select f9.
3. Select the USB ash drive to boot from, and then follow the on-screen instructions.
Using HP Sure Recover (select products only)
Select device models are congured with HP Sure Recover, an operating system (OS) recovery solution
built into the hardware and software. HP Sure Recover can fully restore the HP OS image without installed
recovery software.
Using HP Sure Recover, an administrator or user can restore the system and install:
● Latest version of the OS
● Platform-specic device drivers
● Software applications, in the case of a custom image
To access the latest documentation for HP Sure Recover, go to http://www.hp.com/support. Follow the
on-screen instructions to nd your product and locate your documentation.
Changing the device boot order
13
Specications5
This section provides specications for your device.
Table 5-1 Specications
Metric U.S.
Dimensions
Height 175 mm 6.9 in
Width 177 mm 7.0 in
Depth 34 mm 1.3 in
Approximate weight 1.3 kg 2.9 lb
Temperature range
Operating 4°C to 35°C 40°F to 95°F
Nonoperating –30°C to 60°C –22°F to 140°F
Maximum altitude (unpressurized)
Operating 3,048 m 10,000 ft
Nonoperating 9,144 m 30,000 ft
Relative humidity (noncondensing)
Operating 10% to 90%
Nonoperating (38.7°C max wet bulb) 5% to 95%
Power supply
Operating voltage range 90 V AC to 264 V AC
Rated voltage range
1
100 V AC to 240 V AC
Rated line frequency 50 Hz to 60 Hz
Operating line frequency 47 Hz to 63 Hz
Standard efciency 65 W, 87% efcient
1
This system uses an active power factor-corrected power supply. This allows the system to pass the CE mark requirements for
use in the countries of the European Union. The active power factor-corrected power supply also has the added benet of not
requiring an input-voltage range select switch.
NOTE: Operating temperature is derated 1.0°C per 300 m (1000 ft) to 3000 m (10,000 ft) above sea
level; no direct sustained sunlight. Maximum rate of change is 10°C/hour. The upper limit might be limited
by the type and number of options installed.
14
Chapter 5 Specications
Device operating guidelines, routine
care, and shipping preparation
6
Follow these guidelines to ensure the best performance and useful life of your device.
Operating guidelines and routine care
HP has developed guidelines to help you properly set up and care for the device and monitor.
● Keep the device away from excessive moisture, direct sunlight, and extreme heat and cold.
● Operate the device on a sturdy, level surface. Leave a 10.2 cm (4 inch) clearance on all vented sides of
the device and above the monitor to permit the required airow.
● Never restrict the airow into the device by blocking any vents or air intakes. Do not place the
keyboard, with the keyboard feet down, directly against the front of the desktop unit because this also
restricts
airow.
● Never operate the device with the access panel or any of the expansion card slot covers removed.
● Do not stack devices on top of each other or place devices so near each other that they are subject to
each other’s recirculated or preheated air.
● To operate a device within a separate enclosure, intake and exhaust ventilation must be provided on
the enclosure, and the previous operating guidelines still apply.
● Keep liquids away from the device and keyboard.
● Never cover the ventilation slots on the monitor with any type of material.
● Install or enable power management functions of the operating system or other software, including
sleep states.
● Turn off the device before you do either of the following tasks:
– Wipe the exterior of the device with a soft, damp cloth as needed. Cleaning products might
discolor or damage the nish. See Removing dirt and debris from your device on page 16 for the
recommended steps to clean the high-touch, external surfaces on your device. After you remove
the dirt and debris, you can also clean the surfaces with a disinfectant. See Cleaning your device
with a disinfectant on page 16 for guidelines to help prevent the spread of harmful bacteria and
viruses.
– Occasionally clean the air vents on all vented sides of the device. Lint, dust, and other foreign
matter can block the vents and limit the airow.
Cleaning your device
Cleaning your device regularly removes dirt and debris so that your device continues to operate at its best.
Use the following information to safely clean the external surfaces of your device.t
Device operating guidelines, routine care, and shipping preparation
15
Removing dirt and debris from your device
Here are the recommended steps to clean dirt and debris from your device.
1. Wear disposable gloves made of latex (or nitrile gloves, if you are latex-sensitive) when cleaning the
surfaces.
2. Turn off your device and unplug the power cord and other connected external devices. Remove any
installed batteries from items such as wireless keyboards.
CAUTION: To prevent electric shock or damage to components, never clean a product while it is
turned on or plugged in.
3. Moisten a microber cloth with water. The cloth should be moist, but not dripping wet.
IMPORTANT: To avoid damaging the surface, avoid abrasive cloths, towels, and paper towels.
4. Wipe the exterior of the product gently with the moistened cloth.
IMPORTANT: Keep liquids away from the product. Avoid getting moisture in any openings. If liquid
makes its way inside your HP product, it can cause damage to the product. Do not spray liquids
directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing
hydrogen peroxide or bleach that might damage the nish.
5. Start with the display (if applicable). Wipe carefully in one direction, and move from the top of the
display to the bottom. Finish with any exible cables, like power cord, keyboard cable, and USB cables.
6. Be sure that surfaces have completely air-dried before turning the device on after cleaning.
7. Discard the gloves after each cleaning. Clean your hands immediately after you remove the gloves.
See Cleaning your device with a disinfectant on page 16 for recommended steps to clean the high-touch,
external surfaces on your device to help prevent the spread of harmful bacteria and viruses.
Cleaning your device with a disinfectant
The World Health Organization (WHO) recommends cleaning surfaces, followed by disinfection, as a best
practice for preventing the spread of viral respiratory illnesses and harmful bacteria.
After cleaning the external surfaces of your device using the steps in Removing dirt and debris from your
device on page 16, you might also choose to clean the surfaces with a disinfectant. A disinfectant that is
within HP’s cleaning guidelines is an alcohol solution consisting of 70% isopropyl alcohol and 30% water.
This solution is also known as rubbing alcohol and is sold in most stores.
Follow these steps when disinfecting high-touch, external surfaces on your device:
1. Wear disposable gloves made of latex (or nitrile gloves, if you are latex-sensitive) when cleaning the
surfaces.
2. Turn off your device and unplug the power cord and other connected external devices. Remove any
installed batteries from items such as wireless keyboards.
CAUTION: To prevent electric shock or damage to components, never clean a product while it is
turned on or plugged in.
16
Chapter 6 Device operating guidelines, routine care, and shipping preparation
3. Moisten a microber cloth with a mixture of 70% isopropyl alcohol and 30% water. The cloth should
be moist, but not dripping wet.
CAUTION: Do not use any of the following chemicals or any solutions that contain them, including
spray-based surface cleaners: bleach, peroxides (including hydrogen peroxide), acetone, ammonia,
ethyl alcohol, methylene chloride, or any petroleum-based materials, such as gasoline, paint thinner,
benzene, or toluene.
IMPORTANT: To avoid damaging the surface, avoid abrasive cloths, towels, and paper towels.
4. Wipe the exterior of the product gently with the moistened cloth.
IMPORTANT: Keep liquids away from the product. Avoid getting moisture in any openings. If liquid
makes its way inside your HP product, it can cause damage to the product. Do not spray liquids
directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing
hydrogen peroxide or bleach that might damage the nish.
5. Start with the display (if applicable). Wipe carefully in one direction, and move from the top of the
display to the bottom. Finish with any exible cables, like power cord, keyboard cable, and USB cables.
6. Be sure that surfaces have completely air-dried before turning the device on after cleaning.
7. Discard the gloves after each cleaning. Clean your hands immediately after you remove the gloves.
Shipping preparation
If you have to ship your device, follow these tips to keep your equipment safe.
1. Back up your les to an external storage device. Be sure that the backup media is not exposed to
electrical or magnetic impulses while stored or in transit.
2. Remove and store all removable media.
3. Turn off the device and external devices.
4. Disconnect the power cord from the AC outlet, and then from the device.
5. Disconnect the system components and external devices from their power sources and then from
the device.
NOTE: Be sure that all boards are seated properly and secured in the board slots before shipping
the device.
6. Pack the system components and external devices in their original packing boxes or similar
packaging with sufcient packing material to protect them.
Shipping preparation
17
Electrostatic discharge7
Electrostatic discharge is the release of static electricity when two objects come into contact—for
example, the shock you receive when you walk across the carpet and touch a metal door knob.
A discharge of static electricity from ngers or other electrostatic conductors can damage electronic
components.
IMPORTANT: To prevent damage to the device, damage to a drive, or loss of information, observe these
precautions:
● If removal or installation instructions direct you to unplug the device, rst be sure that it is properly
grounded.
● Keep components in their electrostatic-safe containers until you are ready to install them.
● Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
● Use nonmagnetic tools.
● Before handling components, discharge static electricity by touching an unpainted metal surface.
● If you remove a component, place it in an electrostatic-safe container.
18
Chapter 7 Electrostatic discharge
Accessibility8
HP’s goal is to design, produce, and market products, services, and information that everyone everywhere
can use, either on a standalone basis or with appropriate third-party assistive technology (AT) devices or
applications.
HP and accessibility
Because HP works to weave diversity, inclusion, and work/life into the fabric of the company, it is reected
in everything HP does. HP strives to create an inclusive environment focused on connecting people to the
power of technology throughout the world.
Finding the technology tools you need
Technology can unleash your human potential. AT removes barriers and helps you create independence at
home, at work, and in the community. AT helps increase, maintain, and improve the functional capabilities
of electronic and information technology.
For more information, see Finding the best assistive technology on page 20.
The HP commitment
HP is committed to providing products and services that are accessible for people with disabilities.
This commitment supports the company’s diversity objectives and helps ensure that the benets of
technology are available to all.
The HP accessibility goal is to design, produce, and market products and services that can be effectively
used by everyone, including people with disabilities, either on a standalone basis or with appropriate
assistive devices.
To achieve that goal, this Accessibility Policy establishes seven key objectives to guide HP actions. All
HP managers and employees are expected to support these objectives and their implementation in
accordance with their roles and responsibilities:
● Raise the level of awareness of accessibility issues within HP, and provide employees with the training
they need to design, produce, market, and deliver accessible products and services.
● Develop accessibility guidelines for products and services, and hold product development groups
accountable for implementing these guidelines where competitively, technically, and economically
feasible.
● Involve people with disabilities in the development of accessibility guidelines and in the design and
testing of products and services.
● Document accessibility features, and make information about HP products and services publicly
available in an accessible form.
● Establish relationships with leading AT and solution providers.
● Support internal and external research and development that improves AT relevant to HP products
and services.
● Support and contribute to industry standards and guidelines for accessibility.
Accessibility
19
International Association of Accessibility Professionals (IAAP)
IAAP is a not-for-prot association focused on advancing the accessibility profession through networking,
education, and certication. The objective is to help accessibility professionals develop and advance their
careers and to better enable organizations to integrate accessibility into their products and infrastructure.
As a founding member, HP joined to participate with other organizations to advance the eld of
accessibility. This commitment supports HP’s accessibility goal of designing, producing, and marketing
products and services that people with disabilities can effectively use.
IAAP will make the profession strong by globally connecting individuals, students, and organizations to
learn from one another. If you are interested in learning more, go to http://www.accessibilityassociation.org
to join the online community, sign up for newsletters, and learn about membership options.
Finding the best assistive technology
Everyone, including people with disabilities or age-related limitations, should be able to communicate,
express themselves, and connect with the world using technology. HP is committed to increasing
accessibility awareness within HP and with our customers and partners.
Whether it’s large fonts that are easy on the eyes, voice recognition that lets you give your hands a rest, or
any other AT to help with your specic situation—a variety of ATs make HP products easier to use. How do
you choose?
Assessing your needs
Technology can unleash your potential. AT removes barriers and helps you create independence at home,
at work, and in the community. AT helps increase, maintain, and improve the functional capabilities of
electronic and information technology.
You can choose from many AT products. Your AT assessment should allow you to evaluate several
products, answer your questions, and facilitate your selection of the best solution for your situation.
You will nd that professionals qualied to do AT assessments come from many elds, including those
licensed or certied in physical therapy, occupational therapy, speech/language pathology, and other
areas of expertise. Others, while not certied or licensed, can also provide evaluation information. You will
want to ask about the individual’s experience, expertise, and fees to determine if they are appropriate for
your needs.
Accessibility for HP products
These links provide information about accessibility features and AT, if applicable and available in your
country or region, that are included in various HP products. These resources will help you select the
specic AT features and products most appropriate for your situation.
● HP Aging & Accessibility: Go to http://www.hp.com, type Accessibility in the search box. Select
Ofce of Aging and Accessibility.
● HP computers: For Windows products, go to http://www.hp.com/support, type Windows
Accessibility Options in the Search our knowledge library search box. Select the
appropriate operating system in the results.
● HP Shopping, peripherals for HP products: Go to http://store.hp.com, select Shop, and then select
Monitors or Accessories.
If you need additional support with the accessibility features on your HP product, see Contacting support
on page 23.
Additional links to external partners and suppliers that may provide additional assistance:
20
Chapter 8 Accessibility
● Microsoft Accessibility information (Windows and Microsoft Ofce)
● Google Products accessibility information (Android, Chrome, Google Apps)
Standards and legislation
Countries worldwide are enacting regulations to improve access to products and services for persons
with disabilities. These regulations are historically applicable to telecommunications products and
services, PCs and printers with certain communications and video playback features, their associated
user documentation, and their customer support.
Standards
The US Access Board created Section 508 of the Federal Acquisition Regulation (FAR) standards to
address access to information and communication technology (ICT) for people with physical, sensory, or
cognitive disabilities.
The standards contain technical criteria specic to various types of technologies, as well as performance-
based requirements which focus on functional capabilities of covered products. Specic criteria cover
software applications and operating systems, web-based information and applications, computers,
telecommunications products, video and multimedia, and self-contained closed products.
Mandate 376 – EN 301 549
The European Union created the EN 301 549 standard within Mandate 376 as an online toolkit for public
procurement of ICT products. The standard species the accessibility requirements applicable to ICT
products and services, with a description of the test procedures and evaluation methodology for each
requirement.
Web Content Accessibility Guidelines (WCAG)
Web Content Accessibility Guidelines (WCAG) from the W3C’s Web Accessibility Initiative (WAI) helps
web designers and developers create sites that better meet the needs of people with disabilities or
age-related limitations.
WCAG advances accessibility across the full range of web content (text, images, audio, and video)
and web applications. WCAG can be precisely tested, is easy to understand and use, and allows web
developers exibility for innovation. WCAG 2.0 has also been approved as ISO/IEC 40500:2012.
WCAG specically addresses barriers to accessing the web experienced by people with visual, auditory,
physical, cognitive, and neurological disabilities, and by older web users with accessibility needs. WCAG
2.0 provides characteristics of accessible content:
● Perceivable (for instance, by addressing text alternatives for images, captions for audio, adaptability
of presentation, and color contrast)
● Operable (by addressing keyboard access, color contrast, timing of input, seizure avoidance, and
navigability)
● Understandable (by addressing readability, predictability, and input assistance)
● Robust (for instance, by addressing compatibility with ATs)
Legislation and regulations
Accessibility of IT and information has become an area of increasing legislative importance.
Standards and legislation
21
The HP policy landscape website provides information about key legislation, regulations, and standards in
the following locations:
● United States
● Canada
● Europe
● Australia
Useful accessibility resources and links
These organizations, institutions, and resources might be good sources of information about disabilities
and age-related limitations.
NOTE: This is not an exhaustive list. These organizations are provided for informational purposes only.
HP assumes no responsibility for information or contacts you encounter on the internet. Listing on this
page does not imply endorsement by HP.
Organizations
These organizations are a few of the many that provide information about disabilities and age-related
limitations.
● American Association of People with Disabilities (AAPD)
● The Association of Assistive Technology Act Programs (ATAP)
● Hearing Loss Association of America (HLAA)
● Information Technology Technical Assistance and Training Center (ITTATC)
● Lighthouse International
● National Association of the Deaf
● National Federation of the Blind
● Rehabilitation Engineering & Assistive Technology Society of North America (RESNA)
● Telecommunications for the Deaf and Hard of Hearing, Inc. (TDI)
● W3C Web Accessibility Initiative (WAI)
Educational institutions
Many educational institutions, including these examples, provide information about disabilities and age-
related limitations.
● California State University, Northridge, Center on Disabilities (CSUN)
● University of Wisconsin - Madison, Trace Center
● University of Minnesota computer accommodations program
22
Chapter 8 Accessibility
Other disability resources
Many resources, including these examples, provide information about disabilities and age-related
limitations.
● ADA (Americans with Disabilities Act) Technical Assistance Program
● ILO Global Business and Disability network
● EnableMart
● European Disability Forum
● Job Accommodation Network
● Microsoft Enable
HP links
These HP-specic links provide information that relates to disabilities and age-related limitations.
HP comfort and safety guide
HP public sector sales
Contacting support
HP offers technical support and assistance with accessibility options for customers with disabilities.
NOTE: Support is in English only.
● Customers who are deaf or hard of hearing who have questions about technical support or
accessibility of HP products:
– Use TRS/VRS/WebCapTel to call (877) 656-7058 Monday through Friday, 6 a.m. to 9 p.m. Mountain
Time.
● Customers with other disabilities or age-related limitations who have questions about technical
support or accessibility of HP products:
– Call (888) 259-5707 Monday through Friday, 6 a.m. to 9 p.m. Mountain Time.
Other disability resources
23
Index
A
accessibility 19-21, 23
accessibility needs
assessment 20
accessory padlock loop,
identifying 8
accessory security cable loop,
identifying 8
assistive technology (AT)
nding 20
purpose 19
AT (assistive technology)
nding 20
purpose 19
B
backup, creating 11
backups 11
boot order, changing 13
C
caring for your device 15
cleaning your device 15
disinfecting 16
removing dirt and debris 16
customer support,
accessibility 23
D
device operating guidelines 15
diagnostics 3
documentation 3
E
electrostatic discharge 18
F
front panel components 5
H
HDMI Ingest port, identifying 7
HDMI port, identifying 7
HP Assistive Policy 19
HP Recovery media
recovery 12
HP resources 2
HP Sure Recover 13
I
International Association of
Accessibility Professionals 20
L
locks
padlock 10
P
ports
HDMI 7
HDMI Ingest 7
USB 10 Gbps port 7, 8
USB Type-C with HP Sleep and
Charge 8
power supply
operating voltage range 14
product ID location 8
product information 2
R
rear panel components 6
recovery 11
discs 12
media 12
USB ash drive 12
recovery media 11
creating using HP Cloud
Recovery Download
Tool 11
creating using Windows
tools 11
resources, accessibility 22
restoring 11
restoring and recovery
methods 12
S
Section 508 accessibility
standards 21
security
padlock 10
serial number location 8
shipping preparation 17
specications
device 14
standards and legislation,
accessibility 21
support
general resources 2
HP resources 2
system restore 12
system restore point, creating 11
T
tower conversion 9
U
updates 4
USB 10 Gbps port, identifying 7, 8
USB Type-C port with HP Sleep and
Charge, identifying 8
V
ventilation guidelines 15
W
Windows
backup 11
recovery media 11
system restore point 11
Windows tools, using 11
24
Index
