Poly Studio V12 User Guide
SUMMARY
This guide provides end-users with task-based user information for the featured product.
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Table of contents
1About this guide.................................................................................................................................................. 1
Audience, purpose, and required skills ........................................................................................................... 1
2Getting started.................................................................................................................................................... 2
Poly Studio V12 features and capabilities....................................................................................................... 2
Poly Studio V12 hardware............................................................................................................................... 2
Poly Studio V12 system ports ......................................................................................................................... 3
Poly Studio V12 privacy cover ........................................................................................................................ 4
Locating the system serial number ................................................................................................................. 5
Locate the serial number label on your Poly Studio V12 system............................................................. 5
Accessibility features....................................................................................................................................... 6
Users who are blind, have low vision, or have limited vision ................................................................... 6
Users who are deaf or hard of hearing .................................................................................................... 6
Users with limited mobility........................................................................................................................ 6
3Setting up Poly Studio V12................................................................................................................................. 7
In the box ........................................................................................................................................................ 7
Mounting the Poly Studio V12 system ............................................................................................................ 7
Powering your Poly Studio V12 device on and off .......................................................................................... 8
Set up Poly Studio V12 using Poly Lens......................................................................................................... 8
Initialize your device using the setup wizard ................................................................................................... 9
Set Poly Studio V12 as the default audio and video device for your application .......................................... 10
4Using Poly Studio V12...................................................................................................................................... 11
LED Status Indicators ................................................................................................................................... 11
Using the Remote Control............................................................................................................................. 12
Poly Bluetooth remote control features.................................................................................................. 12
Pair your video bar with the Bluetooth remote control ........................................................................... 13
Saving shortcuts for your favorite camera angles.................................................................................. 13
Save a Camera Preset ................................................................................................................... 13
Load a Camera Preset.................................................................................................................... 13
Configuring your USB video bar.................................................................................................................... 15
Configuring Poly Studio V12 USB video bar using Poly Lens Room..................................................... 15
Configuring Poly Studio V12 using Poly Lens Desktop ......................................................................... 15
iii
Configuring video settings...................................................................................................................... 15
Configure Poly Studio V12 image and display settings .................................................................. 15
Choose a camera tracking mode.................................................................................................... 16
Configure Poly Studio V12 anti-flicker and video orientation settings ............................................ 16
Configure audio settings ........................................................................................................................ 16
Configure administrator settings ................................................................................................................... 18
Log in to administrator settings .............................................................................................................. 18
Enable the USB Type-A ports on your device ....................................................................................... 18
Configure wired network settings........................................................................................................... 18
Joining a Wi-Fi network.......................................................................................................................... 18
Join a Wi-Fi network ....................................................................................................................... 18
Delete known Wi-Fi networks ......................................................................................................... 19
Configure NTP settings.......................................................................................................................... 19
Certificate signing requests.................................................................................................................... 19
Configure a provisioning server ............................................................................................................. 20
5System maintenance........................................................................................................................................ 21
Change the system administrator password ................................................................................................. 21
Locate the device IP address using Poly Lens ............................................................................................. 21
Factory restore Poly Studio V12 ................................................................................................................... 22
Restart your device using Poly Lens Desktop............................................................................................... 22
Updating firmware ......................................................................................................................................... 23
Connect the device to a PC to update the firmware .............................................................................. 23
6Troubleshooting................................................................................................................................................ 24
Microphone picking up noise......................................................................................................................... 24
Can’t use device's camera or audio .............................................................................................................. 24
No video displays in conference application ................................................................................................. 25
Troubleshoot the remote control ................................................................................................................... 25
7Getting help ...................................................................................................................................................... 26
HP Inc. addresses......................................................................................................................................... 26
Document information ................................................................................................................................... 27
iv
About this guide1
This guide describes how to use the Poly Studio V12 system.
Audience, purpose, and required skills
This guide is intended for beginning users, as well as intermediate and advanced users, who want to
learn more about the features available with the Poly Studio V12 system.
About this guide
1
Getting started2
Poly Studio V12 is a premium USB video bar with advanced features for immersive hybrid meetings in
huddle and small meeting rooms.
Poly Studio V12 features and capabilities
Poly Studio V12 video bars support the following features.
● 4K, 20 megapixels, 120° camera (Disclaimer: Higher resolution levels may not be supported by
all operating systems or computers. To ensure optimal performance and minimize video latency,
users are advised to set the video resolution to 1080p or lower.)
● Poly DirectorAI smart camera framing technology
Camera tracking options include people framing, speaker tracking, and group framing
● Built-in microphones that pick up sound within 4.57 m (15 ft)
● Poly NoiseBlockAI, which eliminates background and extraneous sound in common working
environments
● Dual speakers during video calls. Stereo speakers when used as a PC accessory speaker.
● Simple to set up, manage, and use with Poly Lens
Poly Studio V12 mounting orientation
You can mount a Poly Studio V12 video bar above or below a display. Poly Studio V12 supports
inverted video for below monitor mounting using the VESA or wall mount accessory (sold separately).
For information on mounting Poly Studio V12, refer to the Poly Studio V12 Quick Start Guide.
Poly Studio V12 hardware
The following figure displays the hardware features on the Poly Studio V12 system. The table lists
each feature numbered in the figure.
2
Chapter 2Getting started
Table 2-1 Poly Studio V12 feature descriptions
Ref. number Feature Feature description
1 Speakers Stereo audio output
2 Microphone array Microphone array that captures audio
3 Camera Camera with a removable privacy cover.
4 LED indicators Indicates the system status
Poly Studio V12 system ports
The following illustration and table explain the ports on your Poly Studio V12 system.
Table 2-2
Poly Studio V12 system port descriptions
Ref. number Port description
1 USB Type-C port for connecting the device to a computer
2 USB Type-A ports for connecting peripherals (disabled by default; use Poly Lens to enable the USB
Type-A ports)
3 Mini Phoenix audio connector (for future use; not currently supported)
4 PoE Ethernet port for power and network connectivity
Use an HP PoE++ power kit (B5NH6AA) or 802.3bt class 6 PoE injector (65 W)
5
USB Type-C power connector
Use the Poly USB-C power adapter (B92SVAA)
6
Pinhole reset
7 Remote control pairing button
NOTE: The Poly Studio V12 non-radio version doesn’t support the Bluetooth feature.
8
Security lock
Poly Studio V12 system ports 3
Poly Studio V12 privacy cover
Poly Studio V12 includes a physical cover that you can place over the camera lens to protect your
privacy.
4 Chapter 2Getting started
Locating the system serial number
Use the system serial number to sign in to your system for the first time or if you need to call support.
To set up your system, locate the system serial number in one of the following locations:
● On the back of the system
● On the system packaging
After your setup the system, locate the serial number in one of the following locations:
● In Poly Lens Desktop under Support > Device Info & Logs.
● In Poly Lens after you onboard the system to Lens.
Locate the serial number label on your Poly Studio V12 system
Find your system serial number located on the system label.
1. Find the serial number tag as shown in the following illustration:
2. Write down the entire serial number. The serial number is the longer number (typically 14
characters) on the label.
Locating the system serial number
5
Accessibility features
Poly products include a number of features to accommodate users with disabilities.
Users who are blind, have low vision, or have limited vision
Your system includes accessibility features so that users who are blind, have low vision, or have
limited vision can use the system.
Table 2-3 Accessibility features for users who are blind, have low vision, or have limited vision
Accessibility feature Description
Status indicator lights The system LEDs to indicate some statuses, including if your microphones are
muted.
Users who are deaf or hard of hearing
Your system includes accessibility features so that users who are deaf or hard of hearing can use the
system.
Table 2-4
Accessibility features for users who are deaf or hard of hearing
Accessibility feature Description
Status indicator lights The system LEDs to indicate some statuses, including if your microphones are
muted.
Adjustable call volume While in a call, you can raise or lower the volume of the device.
Users with limited mobility
Your system includes accessibility features so that users with limited mobility can use various system
features.
Table 2-5
Accessibility features for users with limited mobility
Accessibility feature Description
Remote control The Bluetooth remote control enables you to control the system and to perform
tasks such as placing calls, starting a sharing session, and configuring some
settings.
6 Chapter 2Getting started
Setting up Poly Studio V123
Use your Poly Studio V12 system as an external USB video bar on your computer or connect it to a
conferencing PC that supports USB cameras.
Set up your system using Poly Lens software. Use the Poly Lens Desktop App or the Poly Lens Room
App, depending on your deployment.
● Poly Lens Room App: Use this option if you're connecting Poly Studio V12 to a Windows-based
Microsoft Teams Rooms or Zoom Rooms conferencing PC. For more information, review the Poly
Lens Room User Guide.
● Poly Lens Desktop App: Use this option if you’re connecting Poly Studio V12 directly to your
Windows computer.
In the box
The Poly Studio V12 video bar box includes the necessary hardware to mount and cable your system.
The Poly Studio V12 video bar packaging includes the following:
● LAN cable 2 m (6.6 ft)
● USB Type-C cable 1.83 m (6 ft)
● Display clamp
● Lens privacy cover
Mounting the Poly Studio V12 system
Poly Studio V12 ships with a top of monitor mount. Use the supplied display clamp or one of the
available accessory kits to mount the system.
Optional mounting options include:
● VESA mount - Above or below the display
● Wall mount - Above or below the display
● Table stand
For more information on mounting your system, review the Poly Studio V12 Quick Start Guides on the
HP Support site.
Setting up Poly Studio V12
7
Powering your Poly Studio V12 device on and off
The Poly Studio V12 system doesn’t have a power button. When you connect the device to power,
the device turns on.
You can power your Poly Studio V12 in two ways:
● Use the optional Poly PoE++ 65 W 2.5G adapter (B5NH6AA) or a PoE++ Ethernet switch capable
of providing 65 W.
● Use the optional Poly USB Type-C power adapter (B92SVAA).
Poly recommends the following when powering off or restarting your system:
● Don’t restart or power off the system during maintenance activities (for example, while a software
update is in progress).
● If a restart is necessary, restart the device using Poly Lens.
● If possible, avoid removing and replacing power to restart the system.
Set up Poly Studio V12 using Poly Lens
Connect your Poly Studio V12 system to a Windows computer with Poly Lens desktop application
installed and complete the out of box setup procedure.
1. Connect the supplied USB cable from the USB Type-C port on the Poly Studio V12 system to
your computer.
2. Power your Poly Studio V12 system, using one of the following options:
● Use the optional Poly PoE++ 65 W 2.5G adapter (B5NH6AA) or a PoE++ Ethernet switch
capable of providing 65 W.
NOTE: Poly Studio V12 requires 65 W to function properly. If you connect the camera to an
underpowered PoE injector or Ethernet switch, the system LED blinks red.
● Use the optional Poly USB Type-C power adapter (B92SVAA).
NOTE: If you connect the video bar to a Windows PC without Poly Lens or Poly Lens Room
installed and an update is available through Windows Update, the Poly Studio V12 system
updates automatically when powered on. During the system update, the LED pulses amber.
Don't remove the USB cable between the camera and the computer during this process. Once
the software updates, you can continue with system setup.
3. Optional: To onboard your device to Lens using Ethernet, connect the Poly Studio V12 system to
your network using an Ethernet cable.
Connecting the system to your network is optional and only required if you plan to onboard your
system to Poly Lens Cloud.
8
Chapter 3Setting up Poly Studio V12
Initialize your device using the setup wizard
Use the setup wizard to set up your device for the first time or after a factory reset.
NOTE: The setup wizard leads you through the minimum configuration steps for your device. You
can configure additional settings after the initial setup.
1. Launch Poly Lens.
2. Connect your device to your computer.
3. After Poly Lens detects your device, select the device from the list in the left sidebar.
4. Enter the default password (the default password is the last 6 digits of the device serial number).
5. Do one of the following:
● Select Import Configuration to import an existing configuration file to set up your device.
a. Enter the device name.
b. Select and import an existing configuration file.
● Select Begin Setup.
a. On the
Get Started
page, specify the following information:
– Country
– Device Name
– Create New Device Password: Enter a password that adheres to the onscreen
requirements, or select Use Weak Password to enter a simple password.
b. Select Next.
c. On the
Network
page, do one of the following:
– Select the Wi-Fi toggle and configure the Wi-Fi network. Select Next.
– Next to Wired Network select Configure.
– Select Skip to bypass network setup.
If you bypass network setup and have an active Ethernet connection, the system
defaults to DHCP to obtain an IP address.
d. On the
Provisioning
page, do one of the following:
– Enter the provisioning server information and select Next.
– Select Skip to ignore the settings.
NOTE: If you bypass the network setup page the setup wizard bypasses the provisioning
screen. You can add provisioning information after setup.
6. Select Finish.
After you choose Next or Skip for the provisioning settings, the
Complete
page displays with
only a Back or Finish option. You must select Finish to apply the configuration.
Initialize your device using the setup wizard
9
Set Poly Studio V12 as the default audio and video device for
your application
If you use the Poly Studio V12 device with a supported application for video calls, set it as the default
audio and video device for your application.
For a better experience, Poly recommends that you use your Poly device as both the audio and video
device for your meetings. Mixed video and audio sources may impact the performance of certain
features. Possible scenarios include:
● If you don’t use the device’s speaker, Audio Echo Cancellation (AEC) may not work and the
camera may have issues tracking the speaker in the room.
● If you don’t use the device’s microphone, the LED indicator can’t show the audio mute status of
your meeting.
The following is a general procedure that you can refer to. Your application may use different terms or
categories.
1. Go to your conferencing application’s Settings.
2. Find Audio Device and Video Device.
3. Choose Poly Studio V12 as the device for each category, then select Save.
10
Chapter 3Setting up Poly Studio V12
Using Poly Studio V124
Configure the audio and video settings of your Poly Studio V12 device, learn to use your Poly
Bluetooth remote control, configure the admin settings, and connect to a Wi-Fi from Poly Lens.
LED Status Indicators
Your device provides an LED above the camera to help you understand the device’s behaviors. The
following table lists each LED and its associated status.
Table 4-1
Poly Studio V12 LED status indicators
Color and pattern Description
Solid white One of the following:
● Powered on and ready
● Out of a call and idle
Pulsing white
Initialization in progress
Pulsing amber Firmware update in progress
Alternating blue and white Bluetooth in discovery
Solid blue Bluetooth paired
Solid green One of the following:
● Microphone in use during a call
● Camera is active
Solid red
Muted microphone
Pulsing red Not enough power provided by PoE connection
Using Poly Studio V12 11
Using the Remote Control
With the optional Poly Bluetooth remote control, adjust the Poly Studio V12 camera and manage
other features.
Poly Bluetooth remote control features
By default, the system enables the tracking function, which provides a hands-free experience except
for basic buttons like volume, mute, answer, and hang-up.
The remote control sleeps if it’s inactive for 30 seconds. Press any key or move it to wake it up.
Table 4-2
Button
icon
Button name Description
1 Volume Up/Down Adjusts speaker volume.
2 Zoom In/Out Adjusts camera zoom in/out when the tracking mode is off.
3 Camera Directions Adjusts the direction of camera when the tracking mode is off.
4 Home Resets the camera to its original status when the tracking mode is off.
5 Preset 1/2 ● Long press to store a camera setting.
● Short press to load a camera setting.
The buttons only work when the tracking mode is off.
6
Mute/Unmute Mutes or unmutes the microphone.
Long press the button to set the remote control ready for pairing.
12 Chapter 4Using Poly Studio V12
Table 4-2 (continued)
Button
icon
Button name Description
7 Bluetooth NA
8 Tracking Mode Enables or disables the tracking mode when a tracking mode is set.
9 Answer Answers an incoming call or holds/resumes a Microsoft Teams call.
10 Hang Up Hangs up a call.
Pair your video bar with the Bluetooth remote control
Pair the Bluetooth remote control manually for first-time pairing, after you re-enable Remote Control
Connection, or after you restore defaults on the Poly Studio V device.
1. In Poly Lens Desktop, select your device from the left-side menu.
2. Select Settings.
3. Select Admin.
4. On the Poly Studio V device
Overview
page, select Pair Bluetooth Remote .
The LED blinks alternate blue and white during the pairing process.
5. Long press Mute on the remote control until you see the LED show blue for three seconds.
Saving shortcuts for your favorite camera angles
Save multiple settings for pan, tilt, and zoom for the Poly Studio V12 camera.
The optional Poly remote control can save two presets to adjust the camera to your saved angle
directly when the tracking mode is off.
Save a Camera Preset
The two numbered buttons on the Poly remote control serve as preset shortcuts.
Turn off tracking mode before you use camera presets.
1. Adjust the camera to the desired position.
2. Press the 1 or 2 button on the remote control.
IMPORTANT: If the button already has a saved setting, your new setting overwrites it.
To verify that the preset is set, move the camera manually and then press the preset number.
Load a Camera Preset
If your camera doesn’t track the speaker, use the preset buttons on the remote control to adjust the
camera angle.
Turn off the tracking mode before you use camera presets.
Pair your video bar with the Bluetooth remote control
13
■
Press the 1 or 2 button on the remote control to load the camera preset for the corresponding
button.
14 Chapter 4Using Poly Studio V12
Configuring your USB video bar
Use Poly Lens Cloud or Poly Lens Desktop to view device information, download logs, update
software, and configure the video and audio settings for your Poly Studio V12 video bar.
Configuring Poly Studio V12 USB video bar using Poly Lens Room
Onboard your system with Poly Lens Room and configure settings in Poly Lens Cloud.
When you connect your Poly Studio V12 USB video bar to a Microsoft Teams Rooms on Windows
or Zoom Rooms on Windows conferencing PC with Poly Lens Room installed, your Poly Studio V12
USB video bar is automatically onboarded to Poly Lens Cloud. In Poly Lens Cloud, you can configure,
update, and restart your Poly Studio V12 USB video bar.
For more information, review the Poly Lens Room User Guide.
Configuring Poly Studio V12 using Poly Lens Desktop
Configure your Poly Studio V12 video bar using the Poly Lens Desktop application.
If you deploy your Poly Studio V12 system as part of a bring-your-own-device conference room, Poly
recommends that users install Poly Lens Desktop on their computers for an optimal experience. Poly
Lens Desktop enables users to configure and adjust camera settings for their meetings.
Perform the following actions in Poly Lens Desktop:
● Configure audio and video settings
● Configure camera controls
● Configure Wi-Fi and Bluetooth connectivity (admin only)
● Provision your device (admin only)
● Download logs
Configuring video settings
You can configure video settings for your Poly Studio V12 system.
Configure Poly Studio V12 image and display settings
If necessary, adjust your Poly Studio V12 video settings by configuring the image and display
settings.
1. In Poly Lens Desktop, select your device from the left-side menu.
2. Select Controls.
3. Configure the following settings (your changes save automatically):
Table 4-3
Image and display settings
Controls Description
Brightness Adjusts image brightness.
Contrast Adjusts image contrast.
Configuring your USB video bar 15
Table 4-3 Image and display settings (continued)
Controls Description
Saturation Adjusts color saturation.
Sharpness Adjusts video sharpness.
White Balance Specifies how the camera compensates for variations in room light
sources. Select Auto or adjust it manually using the slider.
Choose a camera tracking mode
Poly Studio V12 supports multiple Poly DirectorAI camera tracking modes.
1. In Poly Lens Desktop, select your device from the left-side menu.
2. Select Controls.
3. Select a camera tracking mode. Camera tracking options include the following.
Table 4-4
Poly DirectorAI camera framing options available on Poly Studio V12
Camera tracking mode Description
Group Framing The camera automatically frames all participants in the
conference room. If the group adjusts in size, the camera
reframes the participants.
Speaker Framing
The camera identifies and tracks the active speaker.
When the camera doesn't identify a speaker, the camera
uses group framing.
People Framing
The camera identifies participants, up to six, and sends
individual frames of each participant to the far side. If
participants are sitting close together, the camera frames
both participants.
Configure Poly Studio V12 anti-flicker and video orientation settings
Configure anti-flicker and video orientation settings for Poly Studio V12.
1. In Poly Lens, select Settings.
2. Select General.
3. Configure the following settings (your changes save automatically):
● Invert Video: Flips and mirrors the camera's video output.
Configure audio settings
Adjust audio for your device settings in Poly Lens Desktop.
NOTE: Adjusting audio settings doesn't require admin access to the system.
1. In Poly Lens Desktop, select your device from the left-side menu.
2. Select Settings.
3. Select Audio.
16
Chapter 4Using Poly Studio V12
4. Adjust the following audio settings:
Table 4-5 Poly Studio V12 audio settings
Setting Description
Audio Acoustic Fence Enables or disables Audio Acoustic Fence
Enabled by default
Audio Acoustic Fence Sensitivity
Narrows or widens the Acoustic Fence beam
Each step is 12 degrees such that 0 is muted and 10 is 120 degrees.
Poly NoiseBlockAI for Outgoing Audio
Configures or disables NoiseBlockAI
Default is NoiseBlockAI v2
Bass
Increases or decreases the amount of bass output from the speaker
Treble Increases or decreases the amount of treble output from the speaker
Configure audio settings 17
Configure administrator settings
Use the administrator menu to configure provisioning, NTP server, and network settings.
Log in to administrator settings
Enter the device password to log in to the admin settings.
1. In Poly Lens Desktop, select your device from the left-side menu.
2. Select Settings.
3. Select Admin.
4. Enter the admin password.
The admin password is set during the out of box process.
If you forgot the admin password, you must factory reset the device to go back through the setup
process and create a new password.
5. Select Login.
Enable the USB Type-A ports on your device
The USB-A ports on your device are disabled by default. Use Poly Lens Desktop to enable the USB
Type-A ports on your device.
1. In Poly Lens Desktop, select your device from the left-side menu.
2. Select Settings > Admin.
3. Toggle the Disable USB A Ports setting to off.
Configure wired network settings
Configure your wired network settings in the Admin menu.
The device uses DHCP by default.
1. In Poly Lens Desktop, select your device from the left-side menu.
2. Select Edit.
3. Select DHCP or Static.
4. If you choose Static, enter the network information and select Apply.
Joining a Wi-Fi network
Connect your device to a Wi-Fi network and configure the Wi-Fi settings from Poly Lens.
Join a Wi-Fi network
Connect your device to Wi-Fi from Poly Lens.
1. In Poly Lens Desktop, select your device from the left-side menu.
18
Chapter 4Using Poly Studio V12
2. Select Settings.
3. Select Admin.
4. Select the Wi-Fi toggle to enable the device Wi-Fi function.
5. Do one of the following:
● Select a network from Wi-Fi Name.
● Select Join Other Network and specify the network name manually in the SSID field.
Select Autoconnect to connect to the specified Wi-Fi network automatically when it’s available.
Delete known Wi-Fi networks
Delete the known Wi-Fi networks from Poly Lens.
1. Connect your device to your computer, and select the device from the list in the left sidebar.
2. Select Settings.
3. Select Admin.
4. Select the Wi-Fi toggle.
5. Select Manage Known Networks.
6. Select X to delete the network.
Configure NTP settings
Configure the NTP settings for your device.
1. In Poly Lens Desktop, select your device from the left-side menu.
2. Select Settings.
3. Select Admin.
4. Configure the following settings:
Table 4-6
NTP parameters
Parameter Description
NTP Mode Auto - Automatically selects an NTP server.
Manual - Allows you to specify an NTP server manually.
Off - The device doesn't sync with an NTP server.
NTP Server
Specifies the NTP server IP address. Only available when
you select Manual in NTP Mode.
5. Select Apply.
Certificate signing requests
Generate certificate signing requests (CSRs) that are then sent to a certificate authority (CA) for
official issuance from Poly Lens.
Delete known Wi-Fi networks
19
The CA is the trusted entity that issues, or signs, digital certificates for others. If you use a certificate
chain for authentication, the EAP-TLS connection with wireless networks fails for your camera.
For additional information on using certificates, refer to the Poly Lens Desktop Online Help.
Configure a provisioning server
Configure a provisioning server for your device from Poly Lens Desktop.
Make sure that the device connects to the network before connecting it to a provisioning server.
NOTE: If you select Auto provisioning mode, make sure that you already have the provisioning
server address, username, and password in your DHCP option 66 or 150. For example, https://u
sername:[email protected].
1. In Poly Lens Desktop, select your device from the left-side menu.
2. Select Settings > Admin.
3. Select Settings.
4. Go to Provisioning Server > Provisioning Mode and choose one of the following options:
● Off: Disables the provisioning mode.
● Auto: Gets the provisioning server URL from your DHCP option 66 or 150.
● Manual: Configure the following parameters:
Table 4-7
Provisioning parameters
Parameter Description
Server Type Specifies the type of server.
NOTE: If you associate your Poly Lens account with
the Poly Lens portal, Poly Lens populates the
provisioning credentials automatically.
Server Address
Specifies the server address.
Username and Password Specifies the username and password to log in to the
provisioning server.
5. Select Apply.
20
Chapter 4Using Poly Studio V12
System maintenance5
Maintain certain functions to keep your Poly Studio V12 system running properly.
Change the system administrator password
Change the password for your Poly Studio V12 USB video bar.
As part of the out of box process, you're required to change the password. If you don't remember the
current administrator password, factory reset the USB video bar to return to the out of box state.
1. In Poly Lens Desktop, select your device from the left-side menu.
2. Select Settings.
3. Select Admin.
4. If you're not logged in as admin, enter the admin password.
5. Go to Password > Change Password.
6. Enter the current password.
7. Enter a new password.
Your password must meet the onscreen requirements. You can select Use Weak Password to
enter a simple password.
8. Select Update.
Locate the device IP address using Poly Lens
View your system IP using the Poly Lens desktop app.
■
Use one of the following methods:
● Open Poly Lens Desktop and select the device from the left panel.
The IP address displays on the Overview page.
● Open Poly Lens Cloud.
● The IP address displays on the inventory page.
System maintenance
21
Factory restore Poly Studio V12
Factory restore the Poly Studio V12 system to resolve potential issues or if your system is
unresponsive.
WARNING! A factory restore completely erases the system’s flash memory and restores your
system to the factory software version.
1. Disconnect power to turn off the system.
2. Insert a straightened paper clip through the factory restore pinhole on the bottom of the system
to press the restore button.
3. Hold the restore button with the paperclip and reconnect the power supply to turn the system on.
Continue to hold the restore button until the LED turns amber.
The system LED pulses amber during the factory restore, then transitions to breathing white while the
device restarts. When the restore is complete, the LED returns to solid white.
Restart your device using Poly Lens Desktop
If you encounter issues with your device, restarting it may resolve the issue.
Poly recommends restarting the system using Poly Lens. If a hard restart is necessary, you can
disconnect and reconnect power to restart the device.
■
In Poly Lens Desktop, select Settings > Admin > Restart Device.
You may need to reselect the device as the default audio and USB video bar for your video
conferencing application.
22
Chapter 5System maintenance
Updating firmware
Manually or automatically update the firmware on your device. If your system is connected to the
internet and provisioned to Poly Lens Cloud, you can update your device using Poly Lens Cloud.
On a Microsoft Windows computer, Windows Update automatically updates the firmware on your
device unless Poly Lens Desktop or Poly Lens Room is installed on the computer.
MacOS doesn't provide firmware updates to the device using the built-in update service. On a MacOS
computer, use Poly Lens Cloud to update the firmware.
For more information on updating your device, review the Poly Lens Desktop App User Guide .
Connect the device to a PC to update the firmware
If a firmware update is available for your device, connect it to a Windows computer and use Windows
Update to update the firmware.
Before you connect to a PC to update the firmware, close any applications that may try to use the
device such as a Microsoft Teams or Zoom. Make sure that the camera or audio isn’t in use.
1. Connect the device to your PC.
2. Check for Window Updates for an update labeled Poly, Inc. - USB Device. Wait for the file to
upload to the device and start the firmware update process.
The LED pulses amber while the update is in progress. Don't disconnect the device from the PC.
The task V12WindowsUpdateService.exe shows in the Windows Event Viewer confirming
that an update is taking place.
The LED returns to solid white once the update is complete. If it doesn’t, wait approximately 5
minutes.
3. Launch the Poly Lens Desktop app to check the device software version.
Updating firmware
23
Troubleshooting6
Use the following topics to help you diagnose and fix problems while using your Poly Studio V12
system.
Microphone picking up noise
If participants on the far side report hearing audible noise from your microphone, open your
conferencing application settings and verify that Poly Studio V12 is selected as the microphone.
Connecting your Poly Studio V12 system to your computer may not set it as the default microphone
for your system.
After verifying that the Poly Studio V12 is selected as your microphone, open Poly Lens Desktop and
set NoiseBlock AI to NoiseBlockAI v2.
Can’t use device's camera or audio
Your conferencing application isn’t using the video system’s camera or audio in Device Mode. There
could be a few reasons for these types of problems. For instance, your conferencing application by
default may choose the connected monitor speakers instead of your Poly device speakers.
You may notice the following when connecting the device to your computer:
● In your laptop’s conferencing application, you can’t select the video system as a camera or audio
source.
● The video system’s camera and audio seem unavailable.
● The video system’s camera doesn’t display live video.
Follow these steps until you fix your problem:
1. In your conferencing application, select the video system as your speaker, microphone, and
camera device.
2. In your laptop settings, select the video system as your speaker, microphone, and camera
device.
3. Replug the USB cable.
4. Connect the cable to a different USB port on your laptop.
5. Try using a different USB cable.
24
Chapter 6Troubleshooting
6. Restart your laptop.
7. Restart the device.
No video displays in conference application
If you experience a black video window in your conferencing application indicating no video is being
sent to the far end, verify that the video preview isn’t enabled in Poly Lens Desktop.
Troubleshoot the remote control
When the remote control power is lower than 7%, its performance becomes unstable.
You may experience issues like slow or no response from the remote control, or a random button
keeps functioning.
■
If the battery runs out of power, change the battery.
No video displays in conference application
25
Getting help7
Poly is now a part of HP. The joining of Poly and HP paves the way for us to create the hybrid work
experiences of the future. Information about Poly products has transitioned from the Poly Support site
to the HP Support site.
The Poly Documentation Library is continuing to host the installation, configuration/administration, and
user guides for Poly products in HTML and PDF format. In addition, the Poly Documentation Library
provides Poly customers with information about the transition of Poly content from Poly Support to HP
Support.
The HP Community provides additional tips and solutions from other HP product users.
HP Inc. addresses
Contact HP at the following office locations.
HP US
HP Inc.
1501 Page Mill Road
Palo Alto, CA 94304
United States
Phone:+ 1 650-857-1501
HP Germany
HP Deutschland GmbH
HP HQ-TRE
71025 Boeblingen, Germany
HP Spain
HP Printing and Computing Solutions, S.L.U.
Cami de Can Graells 1-21 (Bldg BCN01)
Sant Cugat del Valles
Spain, 08174
902 02 70 20
HP UK
HP Inc UK Ltd
Regulatory Enquiries, Earley West
300 Thames Valley Park Drive
Reading, RG6 1PT
United Kingdom
26
Chapter 7Getting help
Document information
Review the following document information.
Model ID: POLY STUDIO V12 (PATX-STV-12R, PATX-STV-12N)
Document part number: P15885-001
Last update: May 2025
Email us at [email protected] with queries or suggestions related to this document.
Document information 27
