User’s Guide
M00156101 EN
Contents
Before use
Manuals for is Product.................... 4
Downloading the Latest Version............. 4
Viewing the Online Video Manual............ 5
Symbols Used in
is
Guide................ 5
About Models of this Product................. 6
Gloss Black Ink/Matte Black Ink............. 6
Product and Driver Versions.................. 7
How to Check the Product Version........... 7
How to Check the Printer Driver Version....... 7
Screens in is Manual...................... 7
Safety Precautions.......................... 8
Cautions on Installation................... 8
Cautions on Handling..................... 8
Cautions on Power Supply................. 10
Cautions on Ink Packs.................... 10
Cautions on the Maintenance Box........... 13
Caution Label.......................... 14
Supported Paper.......................... 15
Paper Form/Shape/Size................... 15
Paper Type............................ 17
Paper at Cannot Be Used................ 18
Part Names and Functions................... 19
Front................................ 19
Le Side.............................. 20
Right Side (Connectors).................. 21
Inside Front........................... 22
Inside Paper Path....................... 23
Operation Panel........................ 24
Operating Instructions Screen.............. 26
Basic Operation
Turning On or O......................... 27
Turning the Power On.................... 27
Turning the Power O.................... 27
Checking the Printer Status.................. 28
Checking the Printer Status on the Printer
Screen............................... 28
Checking the Printer Status by Printing
Nozzle Check Patterns.................... 30
Checking the Printer Status by Printing
Status Sheet........................... 30
Checking Network Connection and Settings. . . . 31
Replacing the Ink Packs..................... 32
Checking Amount of Ink Remaining......... 32
How to Replace the Ink Packs.............. 32
Replacing the Maintenance Box............... 36
Checking the Amount of Empty Space in the
Maintenance Box....................... 36
How to Replace the Maintenance Box......... 36
Printer Driver Settings...................... 39
Media Denition........................ 40
Media Name........................... 40
Width................................ 40
Length............................... 40
Gap Between Labels..................... 40
Media Form........................... 41
Le and Right Gap (Die-cut label/Full-page
label/Continuous paper).................. 41
Le Gap (Tag).......................... 41
Right Gap (Tag)........................ 41
Label Edge to Hole Length (Tag)............ 41
Media Coating Type..................... 41
Color Correction........................ 42
Spot Color Setting....................... 42
Settings For Paper Handling Aer Print....... 42
Notication........................... 42
Pause................................ 43
Media Detection…...................... 43
Loading and Replacing Paper................. 44
Loading Roll Paper...................... 45
Loading Fanfold Paper................... 50
How to Remove Paper.................... 54
Maintenance
Cleaning the Exterior...................... 58
Cleaning the Auto Cutter.................... 59
Cleaning the Edge Guides................... 60
Cleaning the Paper Pressure Rollers............ 62
Cleaning the Gap Detector (Light Emitting Unit). . 64
Cleaning the Platen........................ 66
Cleaning the Print Head.................... 67
Printing Nozzle Check Patterns............. 67
Running Print Head Cleaning.............. 68
Troubleshooting
A Message is Displayed on the Operation Panel. . . 70
Problems with Print Quality................. 75
Vertical (Paper Width Direction) White
Banding.............................. 75
CW-C8000 Series User's Guide
Contents
2
Horizontal (Printing Direction) White Banding. 75
White or Black Banding................... 75
Printed Colors Are Wrong................. 75
Blurred printing, Characters look doubled,
Misalignment of print position.............. 76
Paper is Smeared or Smudged with Ink........ 76
Paper is Fed and Ejected, and an Error Occurs. . 76
Paper is Loaded, but Not Fed into the Printer. . . 76
Printing from a Computer is Impossible or
Becomes Suddenly Impossible................ 77
Checking Whether the Printer Driver Is
Installed.............................. 77
e
Printer does Not Turn On.............. 77
Print Job is Canceled on PC but “Printing”
Message on Printer Does Not Disappear....... 77
Roll Paper is Jammed...................... 78
Fanfold Paper is Jammed.................... 83
Specications
Product Specications...................... 88
Electrical Specications................... 88
Overall Dimensions...................... 89
Environmental Specications................. 91
Paper Specications....................... 92
Ink Packs............................... 93
Maintenance Box......................... 94
Rewinder (TU-RC8000).................... 94
Appendix
Consumables and Options................... 95
Ink Packs............................. 95
Maintenance Box....................... 96
Rewinder............................. 97
Restriction of Use........................ 102
Notes................................. 103
Trademarks............................. 103
CW-C8000 Series User's Guide
Contents
3
Before use
is chapter describes information you should know before using the product.
Manuals for This Product
Paper manual
Start Here
Guides you through basic setup steps from unpacking to loading paper.
Manual viewable
with PC
User’s Guide (This Manual)
Describes details about the functions and operating procedures of the product, maintenance
information, and troubleshooting. Please visit the URL below.
https://epson.sn
Manual viewable
with PC
CW-C8000 Series Technical Reference Guide
Provides information necessary for installing the product, performing daily tasks, and developing a
system using the product.
Download this document from the following URL.
https://epson.sn
Manual viewable
with PC
Online Video Manual
The videos explain the printer setup procedure in an easy-to-understand manner. Click on the URL
below to view the videos.
https://support.epson.net/p_doc/95e/
The contents of videos are subject to change without notice.
Downloading the Latest Version
e latest versions of the printer driver, utilities, and manuals can be downloaded from the following URL.
https://epson.sn
CW-C8000 Series User's Guide
Before use
4
Viewing the Online Video Manual
e video manuals are available on YouTube. Click on the URL below to view the videos.
https://support.epson.net/p_doc/95e/
If subtitles are not displayed during video playback, click on the subtitle icon shown below.
Symbols Used in This Guide
e following symbols are used in this guide to indicate important information.
Symbols for Safety
e symbols shown below are used in this manual in order to ensure safety and proper use of this product and to
prevent danger to you and other persons, and property damage. Be sure that you completely understand their
meanings before reading this manual.
!
War ning
Handling the product improperly by ignoring this symbol can lead to death or serious injury.
!
Caution
Handling the product improperly by ignoring this symbol can lead to injury and property damage.
Symbols for General Information
c
Important
Indicates information with which you must comply when using the product. Mishandling due to
ignoring this information may cause the product to fail or malfunction.
Note
Indicates supplementary explanations and information you should know.
U
Indicates a reference page containing related information.
Indicates that the operation procedure can be viewed on the operation panel. From the home screen,
go to ? (Help) – How To... to view the operating instructions.
Indicates that the video manual is available. Scan the QR code to view the video.
CW-C8000 Series User's Guide
Before use
5
About Models of this Product
Gloss Black Ink/Matte Black Ink
You can select which type of black ink to use from gloss black (BK) and matte black (MK). e printer prompts
you to select it when you turn on the printer for the
rst
time.
Supported paper types vary by the black ink type. See “Paper Specications” on page 92.
c
Important
You cannot change the black ink type once you select the black ink type and let the printer charge the
ink.
CW-C8000 Series User's Guide
Before use
6
Product and Driver Versions
Use a combination of the latest versions of the product
rmware,
printer driver, and utility. U “Downloading the
Latest Version” on page 4
How to Check the Product Version
You can check the version of your product rmware by printing the status sheet. Find the version on the printed
status sheet. U “Checking the Printer Status by Printing Status Sheet” on page 30
You can also check the version on the operation panel.
Menu – Printer Status/Print – Firmware Version
How to Check the Printer Driver Version
You can check the version in the printer driver screen.
A: Printer driver version
Screens in This Manual
e
screens in this manual and the screens actually displayed in Windows may
dier
depending on the product
used and operating system. Unless otherwise specied, the screens in this manual are those when using
Windows 11.
CW-C8000 Series User's Guide
Before use
7
Safety Precautions
To ensure safe use of the product, be sure to read this manual and the other instruction manuals supplied with the
product before use. Store this manual in a safe place so that you can resolve any unclear points regarding the
product at any time.
Cautions on Installation
!
Warning
Do not block the air vents of the product. U “Right Side (Connectors)” on page 21
Blocking the air vents may cause heat to build up inside, which could result in a re.
Do not cover the product with a cloth or install it in a poorly-ventilated location. Furthermore, ensure there is the
installation space specied in the manual.
!
Caution
❏ Do not install/store the product in an unstable location or in a location subject to vibration from other devices.
Equipment may fall or collapse, causing breakage and possible injury.
❏ Do not install the product in a location exposed to oily smoke or dust, or in a humid location. Otherwise
electric shock or re may occur.
❏ When liing the product, perform the work with the correct posture. Liing the product with an
inappropriate posture may cause injury.
❏ is product is heavy and should not be carried alone. When unpacking or moving the product, two or more
persons should carry it. See “Product Specications” on page 88 for the weight of the product.
❏ When liing the product, hold the product by the parts indicated in this manual. Liing the product by
holding other parts of it may cause the product to fall or pinch your ngers when lowering it, which may result
in injury.
Cautions on Handling
!
Warning
❏ Do not use the product in a location with volatile substances such as alcohol or paint thinner present, or near
re. Otherwise electric shock or re may occur.
❏ Shut down the product immediately if it produces smoke, a strange odor, or unusual noise. Otherwise electric
shock or re may occur. If an abnormality occurs, immediately turn o the power and remove the plug from
the outlet, and then contact qualied service personnel for advice.
❏ Shut down the product immediately if a foreign object or water or other liquid gets inside the product.
Otherwise electric shock or re may occur. Immediately turn o the power and remove the plug from the
outlet, and then contact qualied service personnel for advice.
CW-C8000 Series User's Guide
Before use
8
❏ Do not disassemble the areas other than those mentioned in this manual.
❏ Never repair the product yourself as doing so is dangerous.
❏ Do not use the product in a location where inammable gas, explosive gas, etc. is present in the atmosphere.
Furthermore, do not use aerosol sprayers containing ammable gas inside or around the product. Doing so
may cause re.
❏ Do not connect cables in ways other than those mentioned in this manual. Doing so may cause re. It may
also damage the other connected devices.
❏ Do not touch the areas inside the product other than those mentioned in this manual. Doing so may cause
electric shock or burns.
❏ Do not insert metal or ammable materials, or allow them to fall into the product. Otherwise electric shock or
re may occur.
❏ If the screen of the printer is damaged, handle the liquid crystal inside it very carefully. Should any of the
following situations arise, take emergency measures.
❏ When any part gets onto your skin, wipe o the deposit, and wash the area properly with soap and
water.
❏ When any part gets into your eyes,
ush
them with clean water for at least 15 minutes, and
thereaer,
consult with a doctor.
❏ When a part gets into your mouth, immediately consult with a doctor.
!
Caution
❏ Do not allow anyone to stand or place heavy objects on top of the product. In particular, be careful in the case
of a household with children. Equipment may fall or collapse, causing breakage and possible injury.
❏ Install the cables and optional products in the proper direction according to the proper procedures. Otherwise
re
or injury is possible. Follow the instructions in this manual to install them properly.
❏ Before moving the product, shut down and unplug the product, and make sure that all the cables are
disconnected. Failure to do so may damage a cable, causing electric shock or
re.
❏ Do not subject the product to vibration or shock while the power is on. Doing so may cause printing
malfunction.
❏ Do not store or transport the product while it is tilted, standing, or upside down. Doing so may cause the ink
to leak.
❏ Do not carry the product with its internal parts pulled out.
ere
is a risk of injury due to falling of those parts.
❏ When pulling out the internal parts of the product, do so on a at surface. ere is a risk of injury due to
falling of those parts.
CW-C8000 Series User's Guide
Before use
9
Cautions on Power Supply
!
Warning
❏ Do not use the product with any power supply or voltage other than the ones specied.
❏ Do not allow dust or other foreign material to adhere to the power plug. Otherwise electric shock or re may
occur.
❏ Insert the power plug securely all the way into the outlet. Otherwise electric shock or re may occur.
❏ Do not use a power cord other than that supplied with the product. In addition, do not use the supplied power
cord with another device. Otherwise electric shock or re may occur.
❏ Do not use a damaged power cord. Otherwise electric shock or re may occur. Contact qualied service
personnel for advice if the power cord is damaged. Furthermore, observe the following points so as not to
damage the power cord.
❏ Do not modify the power cord.
❏ Do not place heavy objects on the power cord.
❏ Do not forcibly bend, twist, or pull the power cord.
❏ Do not lay the power cord near a heating appliance.
❏ Do not insert or remove the power plug with a wet hand. Doing so may cause electric shock.
❏ Do not connect the power cord to a power strip which provides electricity to multiple devices. Otherwise
electric shock or
re
may occur.
❏ Regularly disconnect the power plug from the outlet and clean the base of the prongs and between the prongs.
Leaving the power plug connected to the outlet for a long period of time may cause dust to accumulate on the
base of the power plug prongs, resulting in a short and
re.
❏ Hold the plug and do not pull the cord when disconnecting the power plug from the outlet. Pulling the cord
may damage the cord or deform the plug, causing electric shock or re.
❏ Do not unplug or plug in this product with the power on. Otherwise electric shock or re may occur.
!
Caution
To ensure safety, unplug the product before leaving it unused for an extended period.
Cautions on Ink Packs
!
Caution
❏ If ink gets on your skin or in your eyes or mouth, take the following measures.
❏ When ink gets onto your skin, immediately wash the area with soap and water.
❏ When ink gets into your eyes, immediately
ush
them with water. Leaving the ink as is may result in
bloodshot eyes or mild inammation. If something is wrong, immediately consult with a doctor.
CW-C8000 Series User's Guide
Before use
10
❏ When ink gets into your mouth, immediately consult with a doctor.
❏ Do not disassemble an ink pack. Doing so may cause ink to get into eyes or onto skin.
❏ Do not shake an ink pack too hard. e ink may leak from the ink pack if you swing or shake it too hard.
❏ Keep ink packs out of the reach of children.
❏ To maintain good print quality, it is recommended that ink packs be used up within one year of installation in
the printer.
❏ Do not touch the IC chip on an ink pack.
❏ Store the ink packs at room temperature, away from direct sunlight.
❏ To maintain the quality of the print head, the product is designed to stop operating before it runs out of ink,
leaving some ink in the used ink pack. Running costs vary depending on the environment in which the printer
is located and how the printer is used.
❏ Recycled parts may be used in ink packs, but this does not aect quality.
❏ e ink packs that can be used dier depending on the model number of the product. Use ink packs
compatible with the model number of your printer.
U “Ink Packs” on page 93
❏ Shake new ink packs well before installing them. U “How to Replace the Ink Packs” on page 32
❏
e
product uses ink packs equipped with IC chips to manage the amount of ink used and other information
so ink packs are usable even if they are removed and reinstalled. However, if an ink pack with not much ink
remaining is removed and reinstalled, it may not be usable. Some ink is consumed each time packs are
installed because the product automatically checks their reliability.
❏ When replacing the black ink pack, make sure to replace with a pack of the same type of black ink. e printer
does not work if you install a pack of dierent type of black ink.
❏ Install ink packs of all colors. Printing is not possible if even only one ink pack is missing.
❏ To keep the print head in good condition, ink of all colors is consumed not only for printing but also for
maintenance operations such as ink pack replacement and head cleaning.
❏ Do not turn o the power or open the paper cover, top cover, or ink cover while the printer is charging ink
(while the
(power) LED is ashing). If the covers are opened, ink will be re-charged when they are closed,
and extra ink will be consumed. Also, you may not be able to print properly.
❏ Even for monochrome printing, all the ink colors are used in an operation designed to maintain the printing
and print head quality.
❏ Do not disassemble or modify the ink pack. Doing so may cause printing malfunction.
❏
ere
may be some ink around the ink supply port on a removed ink pack. Take care so that it does not stain
the desk or other surface.
❏ Do not open an ink pack package until you are ready to install the ink pack in the product.
CW-C8000 Series User's Guide
Before use
11
❏ When the ink cover is opened, make sure that no foreign objects enter the inside of the printer or the ink pack
tray. If foreign objects do enter, printing may not be possible. When removing foreign objects, remove them so
as not to damage the surrounding parts.
❏ When ink is charged the rst time (right aer purchase), ink is consumed for lling the print head nozzles (ink
discharge holes) to get ready for printing. erefore, the number of the sheets that can be printed may be fewer
than for ink packs installed later.
❏ e print head is automatically capped to prevent ink from drying out. Do not unplug the power plug or turn
o the circuit breaker while the product is operating. Doing so may result in the print head not being capped.
❏ Printing on water-repellent paper such as art paper, which is slow-drying, may cause print stains. Also, if you
print on glossy paper, ngerprints may get on the paper or ink may adhere to your ngers when you touch the
print surface. Select and use paper that will not cause print stains.
❏ If the ink pack has been stored in a cold place for a long time, leave it at room temperature for at least 4 hours
before use.
❏ Do not remove the ink packs from the product when storing or transporting the product.
CW-C8000 Series User's Guide
Before use
12
Cautions on the Maintenance Box
!
Caution
❏ Store in a place out of reach of children. Do not drink any adhered ink.
❏ Do not disassemble or modify the maintenance box. Doing so may cause ink to get into eyes or onto skin.
❏ Do not touch the IC chip on the maintenance box.
❏ If a maintenance box that can still be used has been removed and le detached for a long period of time, do
not reuse it.
❏ Do not peel o the lm from the top surface of the maintenance box.
❏ If ink gets on your skin or in your eyes or mouth, take the following measures.
❏ When ink gets onto your skin, immediately wash the area with soap and water.
❏ When ink gets into your eyes, immediately ush them with water. Leaving the ink as is may result in
bloodshot eyes or mild inammation. If something is wrong, immediately consult with a doctor.
❏ When ink gets into your mouth, immediately consult with a doctor.
❏ Do not shake a used maintenance box too hard.
e
ink may leak from the maintenance box if you swing or
shake it too hard.
❏ Avoid storing the maintenance box under high temperatures or in a frozen state.
❏ Keep it away from direct sunlight.
CW-C8000 Series User's Guide
Before use
13
Caution Label
e labels axed to the product indicate the following cautions.
Keep hands clear
Be careful not to trap your hands or ngers when opening or closing the paper cover. Failure to
observe this precaution could result in injury.
CW-C8000 Series User's Guide
Before use
14
Supported Paper
is section describes about shape, form, size and type of paper that can be used by this printer, and paper that
cannot be used.
For more details, see the CW-C8000 Series Technical Reference Guide.
Paper Form/Shape/Size
Forms of paper Paper shapes Paper
width
(mm) {inch}
Backing
paper
width
(mm) {inch}
Label
width
(mm) {inch}
Gap
between
labels
(mm) {inch}
Die-cut label
(Gap
*1
)
Roll paper
---
25.4 to 112
{1.00 to 4.41}
21.4 to 108
{0.84 to 4.25}
3.0 to 6.0
{0.12 to 0.24}
Die-cut label
with black marks
*2
Roll paper
---
25.4 to 112
{1.00 to 4.41}
21.4 to 108
{0.84 to 4.25}
3.0 to 6.0
{0.12 to 0.24}
Die-cut label
with black marks
*2
Fanfold paper
---
50 to 112
{2.00 to 4.41}
46 to 108
{1.81 to 4.25}
3.0 to 6.0
{0.12 to 0.24}
Die-cut label
with black marks
*2
and
perforation
Roll paper
---
25.4 to 112
{1.00 to 4.41}
21.4 to 108
{0.84 to 4.25}
3.0 to 6.0
{0.12 to 0.24}
Die-cut label
without black marks, with
perforation
Roll paper
---
25.4 to 112
{1.00 to 4.41}
21.4 to 108
{0.84 to 4.25}
3.0 to 6.0
{0.12 to 0.24}
Continuous plain paper
with black marks
*2
Roll paper
25.4 to 112
{1.00 to 4.41}
--- --- ---
CW-C8000 Series User's Guide
Before use
15
Forms of paper Paper shapes Paper
width
(mm) {inch}
Backing
paper
width
(mm) {inch}
Label
width
(mm) {inch}
Gap
between
labels
(mm) {inch}
Continuous plain paper
with black marks
*2
Fanfold paper
50 to 112
{2.00 to 4.41}
--- --- ---
Continuous plain paper
without black marks
Roll paper
25.4 to 112
{1.00 to 4.41}
--- --- ---
Full-page label
with black marks
*2
Roll paper
---
25.4 to 112
{1.00 to 4.41}
21.4 to 108
{0.84 to 4.25}
---
Full-page label
without black marks
Roll paper
---
25.4 to 112
{1.00 to 4.41}
21.4 to 108
{0.84 to 4.25}
---
Tag*
3
(with hole, oblong hole,
cutout)
Roll paper
25.4 to 112
{1.00 to 4.41}
--- --- ---
Tag*
3
(with hole, oblong hole,
cutout)
Fanfold paper
50 to 112
{2.00 to 4.41}
--- --- ---
*1: The print position is detected based on the gaps between labels.
*2: The print position is detected based on the black marks printed on the back of the paper.
*3: The print position is detected based on the holes, oblong holes, and cutouts in the paper.
Note
❏ When labels less than 25.4 mm {1.00 in.} in length are cut automatically, the printed label may
adhere to the cutter blade and become dicult to remove.
❏ Depending on shape, thickness, and
stiness
of die-cut labels, the labels may peel
o
their
backing paper inside the printer. When you want to use die-cut labels that do not meet the paper
specications, contact qualied service personnel for advice.
CW-C8000 Series User's Guide
Before use
16
Paper Type
Supported paper types vary depending on the type of black ink as shown below.
Paper Type When using Matte Ink When using Gloss Ink
Plain paper
✓
-
Matte paper
✓✓
Texture Paper
✓
-
Synthetic
✓✓
Glossy paper -
✓
Glossy Film -
✓
High Glossy Paper -
✓
CW-C8000 Series User's Guide
Before use
17
Paper That Cannot Be Used
Do not load paper like the following. Such paper will cause paper jams and print stains.
❏ ermal paper
❏ Paper joined together by tape, etc.
❏ Paper joined to the core by tape, etc.
Note
If the end of the roll paper is attached to the core with double-sided tape, it can be used, but it
may not be possible to print on multiple labels near the end of the roll. For more details, see the
CW-C8000 Series Technical Reference Guide.
❏ Paper of A size, B size, etc.
CW-C8000 Series User's Guide
Before use
18
Part Names and Functions
is section describes the main operation parts.
Front
1
2
3
No. Name Description
1 Top cover Open this cover to remove jammed paper or for cleaning.
2
Ink cover Open this cover to install or replace the ink packs or maintenance box.
U “Replacing the Ink Packs” on page 32
U “Replacing the Maintenance Box” on page 36
3 Paper cover Open this cover to load or replace paper.
CW-C8000 Series User's Guide
Before use
19
Right Side (Connectors)
1
6
2
3
4
5
No. Name Description
1 Power connector Connect the power cable.
2
USB A port (for optional wireless LAN
unit only)
Connect the optional wireless LAN unit.
3 USB B port Connect a USB Type B cable.
4 LAN port Connect a LAN cable.
5 EXT.I/F This port is used only by specic users to control external devices.
6
Air vent Exhausts heat generated in the printer to prevent the temperature inside
the printer from rising. Provide a clearance of 10 cm {3.94"} or more from
the air vent to ensure ventilation when installing the printer.
CW-C8000 Series User's Guide
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21
Inside Front
2
4
3
5
1
No. Name Description
1
Ink pack tray Load four (4-color) ink packs into each of the four trays. When a message
appears indicating that the ink pack(s) needs to be replaced, pull out the
corresponding tray to replace the ink pack(s).
U “Replacing the Ink Packs” on page 32
2
Maintenance box The maintenance box is a container that stores waste ink discharged
during head cleaning. When a message appears indicating that the
maintenance box needs to be replaced, pull out the maintenance box and
replace it with a new one.
U “Replacing the Maintenance Box” on page 36
3 Spindle Load roll paper on this spindle.
4 Flange Attach this to the spindle to x the roll paper loaded on the spindle.
5
Lever Squeeze the levers to unlock the ange to install/remove it to/from the
spindle.
CW-C8000 Series User's Guide
Before use
22
Inside Paper Path
1
3
4
2
No. Name Description
1
Movable edge guide A guide for feeding paper straight. While pressing the blue lever, slide this
guide against the paper, until the white guide plate aligns with the paper
edge.
2 Lever (blue) Press this lever to slide the movable edge guide.
3
Edge guide A guide for feeding paper straight. Slide paper against this guide so that
the paper is fed along the guide.
4 Paper hold Hold the paper down so that the paper is fed at.
CW-C8000 Series User's Guide
Before use
23
Operation Panel
2
34 5 6 7
8
9
10
11
1
No. Name Description
1
LED The status of the printer can be checked from the ashing of the LEDs.
For more details, see the CW-C8000 Series Technical Reference Guide.
❏
(Power) LED
Stays on while the printer is on. Flashes during printing or charging ink.
❏ Status LED
Stays on or ashes while an error or problem is occurring.
❏
(Pause) LED
Stays on or ashes while the printer is paused.
2
(power) button Turns the printer on or o.
3
(home) button Displays the home screen.
4
(back) button Use to return to the previous screen.
5
(arrows) buttons and
OK button
Use the buttons to select a menu item, and then press the OK
button to activate the selected menu or setting.
6
(cancel) button Cancels current print job.
Press the
(cancel) button while the printer is paused, and select Next label
format or All label formats on the Cancel Selection screen to cancel
printing.
7
(cut) button Use to cut paper.
8
(back-feed) button Use this button when replacing paper. Press the (cut) button to separate
the printed paper, then press and hold the
(back-feed) button to feed
the paper backward to pull the paper out of the printer.
CW-C8000 Series User's Guide
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24
No. Name Description
9
(pause) button ❏ When this button is pressed during printing:
Printing is stopped after printing of the current page is nished, and the
(pause) LED comes on. If the button is pressed again, printing
resumes and the
(pause) LED goes
o.
❏ When this button is pressed while the printer is in the standby state:
The printer pauses and the
(pause) LED comes on. If the button is
pressed again, the printer returns to the standby state and the
(pause) LED goes
o.
❏ When this button is pressed while printing is paused due to an error:
The printer is released from pause mode and the
(pause) LED goes
o.
10
(feed) button When the feed button is pressed, the paper is fed by the following
length. The length varies depending on the form of paper.
❏ Paper with black marks, Paper with gaps
1 page
❏ Others
25.4 mm {1 in.}
If the
(feed) button is held down after the above length of paper is fed,
the paper is fed continuously as long as the button is held down.
11 Screen Status of the printer, menus, and error messages are displayed.
CW-C8000 Series User's Guide
Before use
25
Operating Instructions Screen
You can view the operating instructions on the printer’s screen. Use the buttons and the OK button on
the operation panel to switch between the steps. Some operating instructions automatically switch between
multiple images.
2
1
3
No. Name Description
1 Back button Press the
button on the operation panel to display the previous step.
2 Forward button Press the
button on the operation panel to display the next step.
3
Step number The total number of steps is displayed. The number of the currently displayed
step is shown in blue.
CW-C8000 Series User's Guide
Before use
26
Basic Operation
is chapter describes the basic operating procedures of the printer.
Turning On or
O
Turning the Power On
Hold down the (power) button until the (power) LED lights up.
Turning the Power O
Hold down the (power) button until a power-o conrmation message is displayed. en select Ye s on the
conrmation
screen.
e
(power) LED goes out and the printer is turned
o.
CW-C8000 Series User's Guide
Basic Operation
27
Checking the Printer Status
e status of the printer can be checked from the lighting and ashing of the LEDs, and from the printer screen.
You can also check the printer settings by printing a status sheet and check the nozzle status by printing a nozzle
check pattern.
U “Checking the Printer Status by Printing Status Sheet” on page 30
U “Printing Nozzle Check Patterns” on page 67
Checking the Printer Status on the Printer Screen
You can check the printer status on the printer screen.
Select a target part of the screen using the
buttons and OK button on the operation panel.
1
2
3
4
5
6
7
No. Name Description
1 Message area Displays printer status and error messages.
2
Media source/Remaining
amount of roll paper
Paper source (roll or fanfold) is indicated.
Depending on which paper, roll or fanfold, is used, the paper icon changes.
When Media Source is set to External Feed, “EX” appears below the paper icon.
When Media Source is set to Internal Roll, you can check the remaining amount of
roll paper.
3
Paper information You can check the paper settings.
Select this area to directly access the Menu - Media Settings menus.
Note:
You can also make the paper settings using the printer driver. If the settings dier
between the operation panel and the printer driver, the settings of the printer driver
are applied.
U “Printer Driver Settings” on page 39
CW-C8000 Series User's Guide
Basic Operation
28
No. Name Description
4
Consumables status Shows the approximate ink level in each color ink pack and the approximate amount
of free space in the maintenance box. The shorter the bar, the lower the remaining
quantity and free space.
❏ [ ! ] mark
Indicates that it is almost time to replace the ink pack(s) or the maintenance box.
❏ [ X ] mark
Indicates that the ink pack(s) or the maintenance box needs to be replaced.
❏ When matte black ink is used, black ink is indicated as "MK".
5
Help menu You can see how to deal with problems and basic printer operation procedures.
U “Operating Instructions Screen” on page 26
6
Settings menu Displays menus for maintenance, printer operation settings, network settings, etc. It is
indicated as Menu in this manual.
7
Network icon By connecting the optional wireless LAN unit (OT-WL06), the printer can
communicate via wireless LAN. If these network icons do not appear on the home
screen, make sure the wireless LAN unit is connected and restart the printer.
CW-C8000 Series User's Guide
Basic Operation
29
Checking the Printer Status by Printing Nozzle Check Patterns
By printing the nozzle check patterns, you can check the print head nozzles for clogging.
U “Printing Nozzle Check Patterns” on page 67
Checking the Printer Status by Printing Status Sheet
By printing the status sheet, you can check the rmware version and printer settings such as the print mode and
media detection settings. e following types of status sheets can be printed from the operation panel.
Menu – Printer Status/Print – Print Status Sheet
Note
When printing the status sheets, it is recommended to use paper that is greater than 101.6 mm {4.00
in.} wide and 152.4 mm {6.00 in.} long. For more details, see the CW-C8000 Series Technical Reference
Guide.
Status sheet print sample Status sheet (network settings) print sample
Note
❏ You can also print a list of the fonts and bar codes that are already registered in the printer, or the
newly registered images and templates.
❏ If the Wireless LAN Unit has been connected to the printer, wireless network status and settings
are printed on the status sheet.
CW-C8000 Series User's Guide
Basic Operation
30
Checking Network Connection and Settings
You can check the network connection status and settings by printing a network connection check report.
For more details, see the CW-C8000 Series Technical Reference Guide.
Note
When printing the network connection check report, it is recommended to use paper is greater than
101.6 mm {4.00 in.} wide and 152.4 mm {6.00 in.} long. For more details, see the CW-C8000 Series
Technical Reference Guide.
CW-C8000 Series User's Guide
Basic Operation
31
Replacing the Ink Packs
is section describes how to replace the ink packs.
!
Caution
Carefully read the cautions on handling before installing the ink packs.
U “Cautions on Ink Packs” on page 10
Checking Amount of Ink Remaining
You can check approximate remaining amount of ink on the operation panel or a computer.
Note
Even when the printer is low on ink, you can print until you are prompted to replace the ink pack.
Replace the ink pack as necessary.
How to Replace the Ink Packs
Viewing How to Replace the Ink Packs on the Operation Panel
? (Help) – How To... – Ink Pack(s) Replacement
e
procedure below is for replacing the BK ink pack. Follow the same procedure for replacing the other color ink
packs.
c
Important
❏ When replacing the black ink pack, make sure to replace with a pack of the same type of black ink.
The printer does not work if you install a pack of dierent type of black ink.
❏ Shake the new ink pack well as instructed before installing it.
A
Open the ink cover.
B
Remove the ink pack tray with both hands.
c
Important
Do not forcibly squeeze the ink packs, as the ink could spill.
CW-C8000 Series User's Guide
Basic Operation
32
E
Hold the ink pack tray with both hands and shake it up and down at an angle of about 60 degrees about 10
times in 10 seconds.
F
Make sure the color of the ink pack is the same as the color of the label next to the tray insertion slot, and
push the ink pack tray all the way in.
c
Important
Do not forcibly squeeze the ink packs, as the ink could spill.
G
Close the ink cover.
H
Press the (pause) button.
Check that the printer is ready for printing by checking the home screen.
CW-C8000 Series User's Guide
Basic Operation
34
!
Caution
Never open any cover or turn o the printer while the printer is charging ink (while the (power)
LED is ashing). If these operations are performed during ink charging, ink will be severely consumed
and the ink pack may need to be replaced before the charging is complete.
When ink charging is complete, the (power) LED will change from
ashing
to lit.
CW-C8000 Series User's Guide
Basic Operation
35
Replacing the Maintenance Box
is section describes how to replace the maintenance box.
!
Caution
Carefully read the cautions on handling before setting the maintenance box.
U “Cautions on the Maintenance Box” on page 13
Checking the Amount of Empty Space in the Maintenance Box
You can check approximate amount of empty space in the maintenance box on the operation panel or a computer.
Note
Even if the maintenance box is running low on space, you can still print until you are prompted to
replace it. Replace the maintenance box with a new one as necessary.
How to Replace the Maintenance Box
Viewing How to Replace the Maintenance Box on the Operation Panel
? (Help) – How To... – Replace Maintenance Box
A
Open the ink cover.
B
Pull out the maintenance box.
CW-C8000 Series User's Guide
Basic Operation
36
C
Seal the used maintenance box in a clear bag and dispose of it.
U “Disposal of Maintenance Box” on page 96
D
Take out a new maintenance box from the bag.
U “Cautions on the Maintenance Box” on page 13
!
Caution
Do not touch the areas shown in the gure.
E
Press the new maintenance box
rmly
into the printer with the label side up.
CW-C8000 Series User's Guide
Basic Operation
37
F
Close the ink cover.
G
Press the (pause) button.
Check that the printer is ready for printing by checking the home screen.
CW-C8000 Series User's Guide
Basic Operation
38
Printer Driver Settings
Watching the Video on How to Set Up the Printer Driver
https://support.epson.net/p_doc/95e/
U “How to Set Up the Printer Driver (CW-C8000 Series)”
Set the basic items required for printing such as the size and form of media.
e printer driver is equipped with a help function. Right-click an item and then click Help to display an
explanation on the item.
Note
If the settings on the printer (congured using the operation panel, CW-C8000 Series PrinterSettings,
or WebCong) dier from the printer driver settings, printing is performed by applying the printer
driver settings.
CW-C8000 Series User's Guide
Basic Operation
39
Media
Denition
e size, form, type, and other settings of frequently used paper can be registered as a media denition. e set
media denition can be selected from the Media Name pull-down menu. is is convenient because you will not
need to set the paper settings of the driver when printing from an application if you register a media denition in
advance.
If you wish to set the paper size and other settings every time without registering a media denition, select Custom
from the Media Name pull-down menu on the General tab.
e
various settings on the General tab will become
available so that you can set the paper size and other settings.
Media Name
❏ Media Size Reduction
❏ 108 x 152.4 mm - Die-cut Label* (Initial setting)
❏ Custom
*: is setting is suitable for printing the roll paper included with the product.
Width
21.4 to 112.0 mm {0.84 to 4.41 in.}
Initial setting: 108.0 mm {4.25 in.} (Die-cut label/Full-page label/Continuous paper), 76.2 mm {3.00 in.} (Tag)
Length
When [Media Form] is set to [Full-page Label (no detection)] or [Continuous paper (no detection)]
Can be
specied
from 11.0 to 1016.0 mm {0.43 to 40.00 in.}
Initial setting: 152.4 mm {6.00 in.}
When [Media Form] is set to [Tag (hole detection)]
Can be specied from 8.0 to 300.0 mm {0.31 to 11.81 in.}
Initial setting: 50.8 mm {2.00 in.}
When [Media Form] is set to other than above
Can be specied from 8.0 to 1016.0 mm {0.31 to 40.00 in.}
Initial setting: 152.4 mm {6.00 in.}
Gap Between Labels
3.0 to 6.0 mm {0.12 to 0.24 in.}
CW-C8000 Series User's Guide
Basic Operation
40
Initial setting: 3.0 mm {0.12 in.}
Media Form
❏ Die-cut label (gap detection) (Initial setting)
❏ Die-cut label (black mark detection)
❏ Full-page Label (black mark detection)
❏ Full-page Label (no detection)
❏ Continuous paper (black mark detection)
❏ Continuous paper (no detection)
❏ Tag (hole detection)
Left and Right Gap (Die-cut label/Full-page label/Continuous paper)
0.0 to 6.0 mm {0.00 to 0.24 in.}
Initial setting: 2.0 mm {0.08 in.}
Left Gap (Tag)
0.0 to 30.0 mm {0.00 to 1.18 in.}
Initial setting: 2.0 mm {0.08 in.}
Right Gap (Tag)
0.0 to 30.0 mm {0.00 to 1.18 in.}
Initial setting: 2.0 mm {0.08 in.}
Label Edge to Hole Length (Tag)
0.0 to 306.0 mm {0.00 to 12.05 in.}
Initial setting: 28.4 mm {1.12 in.}
Media Coating Type
❏ Plain Paper
❏ Matte Paper (Initial setting)
CW-C8000 Series User's Guide
Basic Operation
41
❏ Synthetic
❏ Texture Paper
❏ Glossy Paper
❏ Glossy Film
❏ High Glossy Paper
Note
The paper types that can be used depend on which type of black ink, gloss ink or matte ink, is used.
For details, refer to “Paper Specications” on page 92.
Color Correction
❏ Epson Preferred Color (Initial setting)
❏ Epson Standard Color
❏ Epson Vivid Color
❏ ICM
❏ None
Spot Color Setting
No Spot Color (Initial setting)
Settings For Paper Handling After Print
❏ Cut (aer printing last page)
❏ Cut (at specied page)
❏ Cut (aer last page of collate page)
❏ Do not cut (stop at cut position) (Initial setting)
❏ Do not cut (stop at
specied
position)
Notication
❏ None (Initial setting)
❏ Beep at Cut
❏ Beep at Job End
CW-C8000 Series User's Guide
Basic Operation
42
Note
Regardless of the printer driver setting described above, the buzzer will not sound if the buzzer setting
of the printer is disabled.
Pause
❏ None (Initial setting)
❏ Pause at Cut
❏ Pause at Job End
❏ Pause at Collate End
Media Detection…
e initial setting of Media Source and Media Detection will change depending on the settings of the printer.
Media Source
❏ Internal (Roll)
❏ External Feed (Fanfold)
❏ External Feed (Roll)
Media Detection
❏ Gap detection
❏ Black mark detection
❏ Tag hole detection
❏ No detection
CW-C8000 Series User's Guide
Basic Operation
43
Loading and Replacing Paper
is section describes how to load and replace paper. e procedure for replacing paper varies depending on
whether the paper is fed from inside or outside the printer.
Feeding paper from Inside (Internal Roll) Feeding paper from Outside (Rear Feed)
Paper is fed from inside the printer. Set roll paper into the
printer.
U “Loading Roll Paper” on page 45
Paper is fed from outside the printer. Place fanfold paper on
the right side of the printer.
U “Loading Fanfold Paper” on page 50
Note
❏ To feed roll paper from outside the printer, prepare an external paper feeder by yourself. For more
details, contact qualied service personnel for advice.
❏ If you want to wind up printed roll paper, please prepare the optional rewinder (TU-RC8000). For
instructions on how to use the rewinder, see the section below.
U “Rewinder” on page 97
❏ When replacing paper with a dierent shape, form, or type of paper, change the paper settings
either from the operation panel or on the printer driver before loading the paper.
U “Checking the Printer Status on the Printer Screen” on page 28
U “Printer Driver Settings” on page 39
CW-C8000 Series User's Guide
Basic Operation
44
Loading Roll Paper
Watching the Video on How to Load Paper
https://support.epson.net/p_doc/95e/
U “Loading Roll Paper/Fanfold Paper in the Printer (CW-C8000 Series)”
Viewing How to Load Paper on the Operation Panel
? (Help) – How To... – Load Media - Internal
!
Caution
After turning on the printer, wait until the home screen is displayed, and then open the paper cover. If
you open the cover before the home screen is displayed, the printer may fail to load the paper
correctly.
A
Turn the pr inter on.
U “Turning the Power On” on page 27
B
Wait until the home screen appears.
C
Open the paper cover.
D
Remove the roll paper ange from the spindle while squeezing the levers of the ange.
CW-C8000 Series User's Guide
Basic Operation
45
E
Attach a paper roll to the spindle and push the roll as far as it goes by pressing its core.
F
Attach the roll paper ange to the spindle while squeezing the levers of the ange. Move the ange until it
touches the roll paper so that there is no gap in between.
G
Turn the ange clockwise until the leading edge of the paper touches the bottom, and pull out the paper by
approximately 300 mm {11.81 in.}.
CW-C8000 Series User's Guide
Basic Operation
46
H
Raise the paper holds.
I
While pressing the blue lever, slide the movable edge guide toward you until it stops.
J
Place the paper in the paper path along the edge guide and align the leading edge with the mark.
!
Caution
Make sure the leading edge of the paper has no creases, tears, wrinkles, peeling labels, or other
deformities. Inserting deformed paper may cause an error in paper feeding, misprinting, or
paper jamming.
CW-C8000 Series User's Guide
Basic Operation
47
N
Turn the
ange
clockwise to take up the slack in the roll paper.
O
Close the paper cover.
P
Press the (pause) button.
Check that the printer is ready for printing by checking the home screen.
CW-C8000 Series User's Guide
Basic Operation
49
Loading Fanfold Paper
Watching the Video on How to Load Paper
https://support.epson.net/p_doc/95e/
U “Loading Roll Paper/Fanfold Paper in the Printer (CW-C8000 Series)”
Viewing How to Load Paper on the Operation Panel
? (Help) – How To... – Load Media – Rear Feed
!
Caution
After turning on the printer, wait until the home screen is displayed, and then open the paper cover. If
you open the cover before the home screen is displayed, the printer may fail to load the paper
correctly.
A
Turn the pr inter on.
U “Turning the Power On” on page 27
B
Wait until the home screen appears.
C
Open the paper cover.
D
Raise the paper holds.
CW-C8000 Series User's Guide
Basic Operation
50
E
While pressing the blue lever, slide the movable edge guide toward you until it stops.
F
Place the paper in the paper path along the edge guide and align the leading edge with the mark.
!
Caution
Make sure the leading edge of the paper has no creases, tears, wrinkles, peeling labels, or other
deformities. Inserting deformed paper may cause an error in paper feeding, misprinting, or
paper jamming.
G
Hold down the paper with your hand to keep it
at,
and while pressing the blue lever, slide the movable
edge guide against the paper.
!
Caution
If the movable edge guide is not properly slided against the paper, print position may become
incorrect or a paper jam may occur. Make sure to follow the guidelines below.
❏ There should be no gap between the guide and the paper edge.
❏ Slide the guide against the paper gently, not too tightly.
CW-C8000 Series User's Guide
Basic Operation
51
H
Insert the leading edge of the paper into the slot until the paper is automatically fed into the printer.
I
Lower the paper holds.
J
Close the paper cover.
CW-C8000 Series User's Guide
Basic Operation
52
K
Place the stack of fanfold paper at least 15 mm {0.59 in.} away from the printer. Be sure that the paper is fed
in a straight line to the paper feed slot.
15 mm (0.59 in.)
!
Caution
Make sure not to let the fanfold paper to curl near the printer. Doing so will deform the paper
resulting in a paper jam or a print quality problem.
L
Press the (pause) button.
Check that the printer is ready for printing by checking the home screen.
CW-C8000 Series User's Guide
Basic Operation
53
How to Remove Paper
A
Cut the paper.
B
Hold down the (back-feed) button until the paper stops moving.
C
Open the paper cover.
D
Remove the roll paper ange from the spindle while squeezing the levers of the ange.
CW-C8000 Series User's Guide
Basic Operation
54
E
Remove the roll paper from the spindle.
F
Attach the roll paper ange to the spindle.
G
Close the paper cover.
H
Press the (pause) button.
Removing the paper is now completed.
CW-C8000 Series User's Guide
Basic Operation
55
Maintenance
is chapter describes how to carry out maintenance of the printer.
1
2
5
1 “Cleaning the Exterior” on page 58
2 “Cleaning the Paper Pressure Rollers” on page 62
3 “Cleaning the Auto Cutter” on page 59
4 “Cleaning the Edge Guides” on page 60
5 “Cleaning the Gap Detector (Light Emitting Unit)” on page 64
6 “Cleaning the Platen” on page 66
CW-C8000 Series User's Guide
Maintenance
57
Cleaning the Exterior
Turn the printer o and then disconnect the power cable from the outlet. en wipe o any dirt with a dry cloth or
non-woven fabric that has been dampened.
!
Caution
Do not use alcohol, benzine, thinner, trichloroethylene, or ketone based solvent to clean the exterior of
the printer. Doing so may deform or damage the plastic and rubber parts.
CW-C8000 Series User's Guide
Maintenance
58
Cleaning the Auto Cutter
Watching the Video on How to Clean the Printer
https://support.epson.net/p_doc/95e/
U “Cleaning the Printer (CW-C8000 Series)”
If labels, paper dust, or adhesive has adhered to the xed blade of the auto cutter, the blade may become dull.
Clean the xed blade following the procedure below.
A
If paper has been loaded, remove it.
U “How to Remove Paper” on page 54
B
Turn the pr inter
o
and then disconnect the power cable from the outlet.
C
Using an alcohol-soaked cotton swab, remove labels, paper dust, and adhesive materials adhering to the
xed blade of the auto cutter from both ends toward the center, as shown in the gure below.
CW-C8000 Series User's Guide
Maintenance
59
Cleaning the Edge Guides
Watching the Video on How to Clean the Printer
https://support.epson.net/p_doc/95e/
U “Cleaning the Printer (CW-C8000 Series)”
Viewing How to Clean the Edge Guides on the Operation Panel
? (Help) – How To... – Clean the Edge Guide
Labels, paper dust, or sticky materials on the edge guides may degrade print quality.
Clean the edge guides following the procedure below.
A
If paper has been loaded, remove it.
U “How to Remove Paper” on page 54
B
Open the paper cover.
C
Raise the paper holds.
CW-C8000 Series User's Guide
Maintenance
60
D
While pressing the blue lever, slide the movable edge guide toward you until it stops.
E
Remove labels, paper dust, and adhesive materials from the edge guides with a
so
cloth dampened with
water and wrung tightly.
!
Caution
Do not use alcohol, benzine, thinner, trichloroethylene, or ketone based solvent for the cleaning.
Doing so may deform or damage the plastic and rubber parts.
CW-C8000 Series User's Guide
Maintenance
61
Cleaning the Paper Pressure Rollers
Watching the Video on How to Clean the Printer
https://support.epson.net/p_doc/95e/
U “Cleaning the Printer (CW-C8000 Series)”
Viewing How to Clean the Paper Pressure Rollers on the Operation Panel
? (Help) – How To... – Clean the Paper Pressure Roller
Labels, paper dust, or sticky material on the paper pressure rollers may cause paper jams or blurred printing
results.
Clean the paper pressure rollers following the procedure below.
A
If paper has been loaded, remove it.
U “How to Remove Paper” on page 54
B
Push the lever backward and open the top cover.
C
Remove labels, paper dust, and adhesive materials from the paper pressure rollers using an alcohol-soaked
cotton swab.
!
Caution
Do not touch the areas shown in the gure.
CW-C8000 Series User's Guide
Maintenance
62
CW-C8000 Series User's Guide
Maintenance
63
Cleaning the Gap Detector (Light Emitting Unit)
If ink, paper dust, or adhesive materials adhere to the transparent plate on the light-emitting side of the gap
detector, the following problems may occur.
❏ Loaded paper is not fed
❏ Paper is ejected and an error occurs because the gap is not detected
Follow the steps below to clean the detector.
A
If paper has been loaded, remove it.
U “How to Remove Paper” on page 54
B
Turn the pr inter
o
and then disconnect the power cable from the outlet.
C
Push the lever backward and open the top cover.
D
Raise the paper insertion slot cover and remove any ink, paper dust, or sticky material adhering to the
transparent plate of the gap detector (light emitting side) with a cotton swab moistened with water.
CW-C8000 Series User's Guide
Maintenance
64
!
Caution
❏ Make sure the paper path is not wet after cleaning.
❏ Do not use alcohol, benzine, thinner, trichloroethylene, or ketone based solvent for
cleaning. Doing so may deform or damage the plastic and rubber parts.
CW-C8000 Series User's Guide
Maintenance
65
Cleaning the Platen
Watching the Video on How to Clean the Printer
https://support.epson.net/p_doc/95e/
U “Cleaning the Printer (CW-C8000 Series)”
Labels, paper dust, or sticky materials on the platen may cause paper jams or misalignment of print positions.
Clean the platen following the procedure below.
A
Make sure the printer is turned
o.
B
If paper has been loaded, remove it.
U “How to Remove Paper” on page 54
C
Push the lever backward and open the top cover.
D
Remove labels, paper dust, and sticky materials from the platen with a
so
cloth dampened with water and
wrung out tightly, or a cotton swab.
!
Caution
Be careful not to leave cloth or cotton swab bers on the platen when removing stains.
E
Close the top cover.
CW-C8000 Series User's Guide
Maintenance
66
Cleaning the Print Head
If the nozzles are clogged, faint colors, banding, or unintended colors appear on printouts. When such print quality
problems occur, print nozzle check patterns and check for nozzle clogging. When the printed patterns show the
nozzle clogging state, run a head cleaning.
Example of the nozzle check patterns with gloss black ink
Normal Clogging
Y
M
C
BK
Y
M
C
BK
Printing Nozzle Check Patterns
If the nozzles are clogged, faint colors, banding, or unintended colors appear on printouts. When such print quality
problems occur, print nozzle check patterns and check for nozzle clogging.
Note
The nozzle check pattern is printed to t the paper width set on the printer’s operation panel.
However, if the printer detects that the actual paper width is narrower than the set paper width, the
nozzle check pattern is printed to t the actual paper width.
Media Forms that Can be Used for Nozzle Check Pattern Printing
❏ Continuous paper
❏ Full-page label
❏ Die-cut label with a length of approximately 112 mm {4.41 in.} or more*
1
❏ Tag*
2
*1: If the die-cut label is less than approximately 112 mm {4.41 in.} long, some portions of the nozzle check pattern
will be printed onto the backing paper.
*2: Since the pattern cannot be printed avoiding the holes in the tag, part of the pattern may be printed on the
platen through the holes.
CW-C8000 Series User's Guide
Maintenance
67
Using the Operation Panel
Menu – Maintenance – Print Head Nozzle Check
Using the Printer Driver
Click Nozzle Check on the Printer Utilities tab.
Using the
WebCong
Select Print Nozzle Check Pattern on the Maintenance window, and then click Start.
Note
For information about WebCong, see the CW-C8000 Series Technical Reference Guide.
Running Print Head Cleaning
If nozzles are clogged, run Print Head Cleaning. Run Power Cleaning only when nozzle clog is not cleared by
running Print Head Cleaning.
To run a print head cleaning, select the menu as described below.
CW-C8000 Series User's Guide
Maintenance
68
c
Important
❏ Do not turn o the power or open the covers during head cleaning. Doing so may cause printing
malfunction.
❏ Do not run the head cleaning more than necessary. Ink is consumed because ink is discharged
from the head to clean it.
❏ If there is not much ink remaining, head cleaning may not be possible. Replace the ink packs and
then try again.
U “Replacing the Ink Packs” on page 32
❏ The Power Cleaning consumes ink more than Print Head Cleaning.
Using the Operation Panel
Menu – Maintenance – Print Head Cleaning
Menu – Maintenance – Power Cleaning
Using the Printer Driver
Click Print Head Cleaning or Power Cleaning on the Printer Utilities window.
Using the WebCong
Select Print Head Cleaning on the Maintenance window. en select the cleaning type from Auto or Power
Cleaning, and then click Start.
Note
For information about WebCong, see the CW-C8000 Series Technical Reference Guide.
CW-C8000 Series User's Guide
Maintenance
69
Troubleshooting
is chapter describes how to resolve problems. For troubleshooting information that is not described here, see the
CW-C8000 Series Technical Reference Guide.
A Message is Displayed on the Operation Panel
Message Solution and Reference
Information
Paper feed error.
Load the paper or change the media
source setting.
Use paper that matches the Media Source and Media Form settings. Or
change the Media Source and Media Form settings to match them with the
loaded paper.
U “Printer Driver Settings” on page 39
Information
Cannot detect the paper specied by the
Media Detect setting.
Load paper that matches the setting or
change the setting.
Use paper that matches the Media Detect settings. Or change the Media
Detect settings to match them with the loaded paper.
U “Printer Driver Settings” on page 39
(On the home screen)
Load paper.
Load paper.
U “Loading and Replacing Paper” on page 44
Information
The media size loaded does not match
the size set in the media layout settings.
Check the instructions to replace the
media or cancel printing to change the
media layout settings.
Load media that matches the print area size. Or change the print area to match
it with the media size.
U “Loading and Replacing Paper” on page 44
Information
Failed to detect labels. Reload the paper
following the operating instructions, or
restart printing.
Remove the paper, and then load the paper again.
U “How to Remove Paper” on page 54
U “Loading and Replacing Paper” on page 44
No paper
The roll paper is not loaded.
Load roll paper.
U “Loading and Replacing Paper” on page 44
No paper
The fanfold paper is not loaded.
Load fanfold paper.
U “Loading and Replacing Paper” on page 44
Information
Paper jam.
Remove the jammed paper and then load paper.
U “Roll Paper is Jammed” on page 78
U “Fanfold Paper is Jammed” on page 83
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70
Message Solution and Reference
Information
The paper is not loaded correctly.
Remove the paper from the paper guide
unit, close the paper cover, and then
press the "Pause" button.
Remove the paper, and then load the paper again.
U “How to Remove Paper” on page 54
U “Loading and Replacing Paper” on page 44
Depending on the condition of the end of the roll paper, this error may occur
because the printer cannot detect that the paper has run out. Check the
condition of the end of the roll. For more details, see the CW-C8000 Series
Technical Reference Guide.
Make sure that the light-receiving detector adjustment tab and the
light-emitting detector adjustment tab are in the same position.
If this does not resolve the problem, calibrate the detector.
For more details, see the CW-C8000 Series Technical Reference Guide.
Information
Pattern 1
Calibration failed.
Conrm
the setting and try again.
Pattern 2
Calibration failed.
Press the "Dismiss" button.
Then reload or replace the paper.
Make sure that the paper loaded in the printer matches the paper detection
method (gap or black mark), and reset the paper.
U “Loading and Replacing Paper” on page 44
Calibration is impossible if Gap Between Labels exceeds 6 mm {0.24 in.}.
U “Supported Paper” on page 15
If the error still occurs, the detector cannot handle the paper. Replace the paper.
Information
The paper has already been cut and
cannot be cut.
This error occurs when you press the Cut button at the position where the
paper is already cut.
Feed the paper by printing or pressing the Feed button to enable the Cut
button.
Maintenance Error
The ink pack is not installed correctly.
Install an ink pack with a sucient amount of ink remaining.
U “How to Replace the Ink Packs” on page 32
(On the home screen, an exclamation
mark appears on the ink levels)
It is almost time to replace the ink pack. Prepare a new ink pack for
replacement.
If you continue to use the ink pack that is low on ink, you may be required to
replace it during printing.
U “How to Replace the Ink Packs” on page 32
The removed ink pack can be installed again and used until you are prompted
to replace it.
Ink levels are not enough for
Initialization.
Install ink pack(s) with sucient ink remaining.
U “How to Replace the Ink Packs” on page 32
Information
You need to replace the following ink
pack(s).
Install an ink pack with a sucient amount of ink remaining.
U “How to Replace the Ink Packs” on page 32
Maintenance Error
Cannot recognize the ink pack.
Select “Next” to clear the error.
Reinstall the ink pack.
If the error reoccurs, replace the ink pack with a new one.
U “How to Replace the Ink Packs” on page 32
CW-C8000 Series User's Guide
Troubleshooting
71
Message Solution and Reference
Information
You have not installed genuine Epson ink
packs.
For the best performance of the printer, it is recommended to use genuine
Epson ink packs.
Use of non-genuine Epson products can adversely aect the printer and print
quality and prevent the printer from realizing its maximum performance.
Epson cannot guarantee the quality and reliability of non-genuine Epson
products.
Repairs for any damage or breakdown of this product due to the use of
non-genuine Epson products will not be free of charge even if the warranty
period is still valid.
Information
The ink packs are not compatible with
the printer.
Because the installed ink packs are not the ones for this printer, an error such as
a ink pack detection error may occur.
Maintenance Error
Maintenance Box not installed.
Product Number: SJMB7500
Install a new maintenance box.
U “How to Replace the Maintenance Box” on page 36
Maintenance Error
Cannot recognize the Maintenance Box.
Product Number: SJMB7500
Reinstall the maintenance box.
If the error reoccurs, replace the maintenance box with a new one.
U “How to Replace the Maintenance Box” on page 36
(On the home screen)
The Maintenance Box is nearing end of its
service life.
It is almost time to replace the maintenance box. Prepare a new maintenance
box for replacement.
When a message saying “The Maintenance Box is at the end of its service life.
You need to replace it.” is displayed, replace the maintenance box.
U “How to Replace the Maintenance Box” on page 36
Maintenance Error
The Maintenance Box is at the end of its
service life.
You need to replace it.
Product Number: SJMB7500
Replace the maintenance box with a new one.
U “How to Replace the Maintenance Box” on page 36
Information
Memory Full. Document was not printed.
Contact your system administrator and delete unnecessary les.
Printer Error
Turn on the printer again.
See your documentation for more details.
XXXXXX
1. Turn o the printer.
2. Check that there is no paper jam or foreign materials near the ejection slot.
3. Turn the printer on.
If the printer error still occurs, contact qualied service personnel for advice.
When contacting, tell the person the “XXXXXXXX” (a 6- or 8-digit alphanumeric
code).
Information
Cannot start cleaning because ink is low.
Printer features except cleaning are
available.
When running the cleaning, install ink packs with a sucient amount of ink
remaining.
U “How to Replace the Ink Packs” on page 32
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Troubleshooting
72
Message Solution and Reference
Information
Cannot start cleaning because the
Maintenance Box is near full.
Printer features except cleaning are
available.
When performing cleaning, install a maintenance box with sucient free space.
U “Replacing the Maintenance Box” on page 36
Information
Paused
The print quality may decrease because
the nozzles are clogged.
The print quality may decrease because the nozzles are clogged. If it is not
acceptable, run Print Head Cleaning.
U “Cleaning the Print Head” on page 67
Information
The print quality may decrease because
the status of nozzles cannot be detected.
The automatic nozzle check function is disabled, which may result in poor print
quality. Enable the setting if necessary.
The printer is also able to complement missing dots caused by clogged nozzles
using adjacent nozzles if a total of 16 or fewer nozzles are clogged.
For more details, see the CW-C8000 Series Technical Reference Guide.
Error Message
The connection between your network
and the printer is unstable.
You may be able to solve this problem by
disabling the IEEE802.3az (Energy
Ecient Ethernet) function.
See your documentation for more details.
When connecting to a wired LAN using a device that supports IEEE802.3az
(Energy Ecient Ethernet), the connection may become unstable, the
connection may not be possible, or the communication speed may slow down.
Follow the steps below to disable the IEEE802.3az function on your computer
and printer.
1. Disconnect the LAN cables from the computer and printer respectively.
2. If the IEEE802.3az function has been enabled on your computer, disable it.
3. Connect the computer and printer directly with a LAN cable.
4. On the printer, select Menu - General Settings - Network Settings -
Connection Check to check the IP address of the printer.
5. Start WebCong on the computer.
Start your web browser and enter the IP address of the printer.
6. Select the Network Settings tab, then Ethernet.
7. Set IEEE 802.3az to
O
.
8. Click Next.
9. Click Apply.
10. Disconnect the LAN cable from the computer and printer.
11. If you disabled IEEE802.3az on your computer in step 2, enable it.
12. Connect the LAN cables you disconnected in step 1 to the computer and
printer.
If the problem still occurs, a device other than the printer may be causing the
problem.
(On the home screen)
Maintenance Request:
Replace Parts Soon
XXXXXXXX
You will need to replace the parts.
Contact qualied service personnel for advice. When contacting, tell the person
the “XXXXXXXX” (a 6- or 8- digit alphanumeric code).
This message cannot be cleared until the part is replaced. If the part reaches the
end of its service life, printing is disabled.
CW-C8000 Series User's Guide
Troubleshooting
73
Message Solution and Reference
End Of Parts Service Life
Turn on the printer again.
See your documentation for more details.
XXXXXXXX
Printing is disabled until you replace the parts.
Contact qualied service personnel for advice. When contacting, tell the person
the “XXXXXXXX” (a 6- or 8-digit alphanumeric code).
The printer can’t connect to cloud
service.
Please check the connection status and
settings with the cloud service.
Please contact your administrator for
details.
The printer is failing to connect to the Loftware Cloud.
Contact your system administrator for more information.
CW-C8000 Series User's Guide
Troubleshooting
74
Problems with Print Quality
Vertical (Paper Width Direction) White Banding
Cause Solution and Reference
Printed paper was fed backward ❏ If printed paper is fed backward, the paper is stepped on by the paper
pressure rollers and print quality deteriorates. Be sure to separate paper
that has already been printed with the
(cut) button.
❏ Before the paper is fed backward, separate the printed paper with the
(cut) button or set the Settings For Paper Handling After Print to
other than Do not cut (stop at cut position) or Do not cut (stop at
specied position).
The Settings For Paper Handling After Print can be set in the Media Settings
of the printer driver.
U “Printer Driver Settings” on page 39
Horizontal (Printing Direction) White Banding
Cause Solution and Reference
The nozzles are clogging. Use the Print Head Nozzle Check function to check the nozzles for clogging.
U “Printing Nozzle Check Patterns” on page 67
If the nozzles are clogging, run Print Head Cleaning.
If the symptom persists after repeating Print Head Cleaning three or more
times, run Power Cleaning.
U “Cleaning the Print Head” on page 67
If the nozzle self-diagnostic function is disabled, change it to enabled (default).
For more details, see the CW-C8000 Series Technical Reference Guide.
White or Black Banding
Cause Solution and Reference
The settings of Banding Reduction is not
appropriate.
Perform Banding Reduction. For more details, see the CW-C8000 Series
Technical Reference Guide.
Printed Colors Are Wrong
Cause Solution and Reference
If the printer is moved after initial
charging, the specied colors may not be
output (colors may be mixed) due to
vibrations and impacts.
Run Print Head Cleaning and check that colors are no longer mixed.
U “Cleaning the Print Head” on page 67
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Troubleshooting
75
Blurred printing, Characters look doubled, Misalignment of print
position
Cause Solution and Reference
The edge guide is not set along the paper
edge.
Check that the edge guide is properly set at the paper width position.
U “Loading and Replacing Paper” on page 44
The ink droplets red at incorrect
positions in both the paper-feed and
paper-width directions.
Perform Adjust Uneven Colors. For more details, see the CW-C8000 Series
Technical Reference Guide.
The gap between the paper and the print
head is not appropriate.
Adjust Head-Media Clearance Height. For more details, see the CW-C8000
Series Technical Reference Guide.
Paper is Smeared or Smudged with Ink
Cause Solution and Reference
The paper may have rubbed against the
print head due to insucient suction on
the platen.
Adjust Media Hold Pressure. For more details, see the CW-C8000 Series
Technical Reference Guide.
The gap between the paper and the print
head is not appropriate.
Adjust Head-Media Clearance Height. For more details, see the CW-C8000
Series Technical Reference Guide.
Paper is Fed and Ejected, and an Error Occurs
Cause Solution and Reference
The paper being used diers from that of
Media detection settings.
Check the paper being used and Media detection settings of the printer.
U “Printer Driver Settings” on page 39
Paper is Loaded, but Not Fed into the Printer
Cause Solution and Reference
The sensors are not positioned correctly. Make sure that the adjustment knobs on the light-receiving and light-emitting
sensors are in the same position, and perform Adjust media detection sensor.
For more details, see the CW-C8000 Series Technical Reference Guide.
CW-C8000 Series User's Guide
Troubleshooting
76
Printing from a Computer is Impossible or Becomes
Suddenly Impossible
Checking Whether the Printer Driver Is Installed
Check whether or not the required
soware
and applications are installed on the computer.
To print with this printer, a printer driver is required. Check whether or not the printer driver is installed by
following the steps below.
A
Open Printers & scanners on your computer.
B
Check that the printer name is displayed.
If not, the printer driver is not installed.
C
Install the printer driver.
U “Downloading the Latest Version” on page 4
The Printer does Not Turn On
Check that the power cable is connected to the printer and outlet properly.
U “Right Side (Connectors)” on page 21
Print Job is Canceled on PC but “Printing” Message on Printer Does
Not Disappear
If you cancel printing in printer queue on the computer, it may cause the print data to break up and “Printing...”
may be kept displayed on the operation panel of the printer.
To cancel the status, press the
(cancel) button on the operation panel, and then select All label formats.
If the print job cannot be canceled aer performing the above operations, restart the printer.
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Troubleshooting
77
Roll Paper is Jammed
A
Open the paper cover.
B
Push the lever backward and open the top cover.
!
Caution
Do not touch the areas shown in the gure.
CW-C8000 Series User's Guide
Troubleshooting
78
C
Raise the paper holds.
D
While pressing the blue lever, slide the movable edge guide toward you until it stops.
E
Raise the pressure unit with your nger placed on the tab (shown inside the circle below) and conrm that
no labels is stuck to the pressure unit.
!
Caution
Please note that your hands may get dirty if you touch the areas indicated in the gure.
CW-C8000 Series User's Guide
Troubleshooting
79
F
Raise the paper feed slot cover with your
nger
placed on the tab (shown inside the circle below) and
conrm that no labels is stuck to the paper feed slot cover.
G
Manually cut the paper.
H
Retract the paper, being careful not to get ink on your hands.
I
Manually cut the paper near the paper pressure rollers and remove it.
CW-C8000 Series User's Guide
Troubleshooting
80
J
Wind up the paper by turning the roll paper
ange
clockwise until the leading edge of the paper passes
through the paper insertion slot.
K
Close the paper cover.
L
Close the top cover.
CW-C8000 Series User's Guide
Troubleshooting
81
M
Press the (Pause) button.
To load paper, see “Loading Roll Paper” on page 45.
Note
After removing jammed paper, make sure that there is no labels or adhesive left inside the printer. If
you use the printer without removing them, it leads to frequent paper jams, or may cause poor print
quality.
If paper jam occurs frequently, clean the inside of the printer.
U “Cleaning the Edge Guides” on page 60
U “Cleaning the Paper Pressure Rollers” on page 62
CW-C8000 Series User's Guide
Troubleshooting
82
Fanfold Paper is Jammed
A
Open the paper cover.
B
Push the lever backward and open the top cover.
!
Caution
Do not touch the areas shown in the gure.
CW-C8000 Series User's Guide
Troubleshooting
83
C
Raise the paper holds.
D
While pressing the blue lever, slide the movable edge guide toward you until it stops.
E
Raise the pressure unit with your
nger
placed on the tab (shown inside the circle below) and
conrm
that
no labels is stuck to the pressure unit.
!
Caution
Please note that your hands may get dirty if you touch the areas indicated in the gure.
CW-C8000 Series User's Guide
Troubleshooting
84
F
Raise the paper feed slot cover with your
nger
placed on the tab (shown inside the circle below) and
conrm
that no labels is stuck to the paper feed slot cover.
G
Manually cut the paper.
H
Retract the paper, being careful not to get ink on your hands.
CW-C8000 Series User's Guide
Troubleshooting
85
I
Manually cut the paper near the paper pressure rollers and remove it.
J
Pull out the paper through the paper feed slot.
K
Close the paper cover.
L
Close the top cover.
CW-C8000 Series User's Guide
Troubleshooting
86
M
Press the (Pause) button.
To load paper, see “Loading Fanfold Paper” on page 50.
Note
After removing jammed paper, make sure that there is no labels or adhesive left inside the printer. If
you use the printer without removing them, it leads to frequent paper jams, or may cause poor print
quality.
If paper jam occurs frequently, clean the inside of the printer.
U “Cleaning the Edge Guides” on page 60
U “Cleaning the Paper Pressure Rollers” on page 62
CW-C8000 Series User's Guide
Troubleshooting
87
Specications
is chapter describes the specications of the printer.
Product
Specications
Item Specications
Printing method Line inkjet, dot matrix method
Four-color "CMY-K" printing
Paper feed method Forward and reverse friction feed
Cutting type of the auto cutter Full cut (cuts paper completely)
Print resolution 600 × 1200 dpi
Print speed 150 mm/s {5.91 in/s}
300 mm/s {11.81 in/s}
Interface
Wired LAN*
1
1000BASE-T/100BASE-TX/10BASE-T
Wireless LAN Available by connecting the optional Wireless LAN Unit (OT-WL06) to
the USB connector
USB SuperSpeed USB
Weight Approx. 35 kg {77.16 lb}
*1: Use a category 5e or higher STP (shielded twisted pair) cable.
Electrical
Specications
Item Specications
Power supply Power supply through a power connector
Rated voltage 100 to 240 V
Rated current 1.4 A
Power
consumption
Operating
*
Approx. 83.0 W on average
Standby Approx. 3.32 W on average
Power o Approx. 0.41 W on average
*Based on Epson evaluation conditions
CW-C8000 Series User's Guide
Specications
88
Overall Dimensions
Item Specications
Height 420 mm {16.54 in.}
Width 620 mm {24.41 in.}
Depth 392 mm {15.43 in.}
Unit: mm
Dimensions with All Covers Open
Unit: mm
CW-C8000 Series User's Guide
Specications
89
Dimensions with Rewinder Connected
Unit: mm
CW-C8000 Series User's Guide
Specications
90
Environmental
Specications
Item Specications
Temperature/
humidity
Printing 5 to 35°C, 20 to 80%RH without condensation (the blue-colored range in the graph)
Barcode printing 15 to 35°C, 20 to 85% RH without condensation
Storage When packed
(Ink not charged)
-20 to 60°C, 5 to 85% RH without condensation
(When -20°C or 60°C, within 120 hours)
With ink
charged
Gloss black
ink
-15 to 40°C
(Within 6 months at 0 to 25°C)
(Within 1 month at 40°C)
Matte black
ink
-10 to 40°C
(Within 6 months at 0 to 25°C)
(Within 1 month at 40°C)
Elevation 0 to 3000 m
Noise Printer alone Approx. 57 dB
Based on Epson evaluation conditions.
With the rewinder
connected
Approx. 60 dB
Based on Epson evaluation conditions.
CW-C8000 Series User's Guide
Specications
91
Paper
Specications
e following types of paper can be used with the printer.
For more details, see the CW-C8000 Series Technical Reference Guide.
Paper Type When using Matte Ink When using Gloss Ink
Plain paper
✓
-
Matte paper
✓✓
Texture Paper
✓
-
Synthetic
✓✓
Glossy paper -
✓
Glossy Film -
✓
High Glossy Paper -
✓
CW-C8000 Series User's Guide
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92
Ink Packs
Item Specications
Model
number
CW-C8000u SJIC47P-BK
SJIC47P-MK
SJIC47P-C
SJIC47P-M
SJIC47P-Y
CW-C8000e
CW-C8010
SJIC48P-BK
SJIC48P-MK
SJIC48P-C
SJIC48P-M
SJIC48P-Y
CW-C8030 SJIC51P-BK
SJIC51P-MK
SJIC51P-C
SJIC51P-M
SJIC51P-Y
CW-C8040
CW-C8050
SJIC52P-BK
SJIC52P-MK
SJIC52P-C
SJIC52P-M
SJIC52P-Y
Type 4 individual color packs
Ink colors Black (gloss black (BK), matte black (MK)), cyan (C), magenta (M), yellow (Y)
Ink type Water-based pigmented ink
Expiration date 1 year after installation in the printer, 3 years from the date of manufacture
including the period of use
Storage
temperature
Transporting (without
unpacking)
-20 to 60°C
(Within 4 days at -20°C, Within 1 month at 40°C, Within 3 days at 60°C)
Storage (without
unpacking)
-20 to 40°C (Within 4 days at -20°C, Within 1 month at 40°C)
Installed -20 to 40°C (Within 4 days at -20°C, Within 1 month at 40°C)
!
Caution
The ink in the ink pack may freeze if left in an environment below -20°C (-4°F).
CW-C8000 Series User's Guide
Specications
93
Maintenance Box
Item Specications
Model number SJMB7500
Type Maintenance box with integrated waste ink absorbing material
Storage
temperature
Transporting (without
unpacking)
-20 to 60°C (Within 5 days at 60°C)
Storage (without
unpacking)
-20 to 40°C (Within 1 month at 40°C)
Installed -20 to 40°C (Within 1 month at 40°C)
Rewinder (TU-RC8000)
e rewinder is a device used to rewind printed paper into a roll.
Item Specications
Overall
Dimensions
Height 293 mm {11.54 in.}
Width 403 mm {15.87 in.}
Depth 222 mm {8.740 in.}
Weight 4.25 kg {9.37 lb}
CW-C8000 Series User's Guide
Specications
94
Appendix
Consumables and Options
Consumables and options for this product are available. ey can be purchased from sales representatives.
Visit the URL below for more details.
https://epson.sn
Ink Packs
ere are four colors of ink packs. Black ink can be selected from gloss black and matte black.
For the ink packs that can be used with this product, refer to “Ink Packs” on page 93.
Genuine Ink Packs Recommended
❏ For the best performance of the printer, it is recommended to use genuine Epson ink packs. Use of
non-genuine Epson products can adversely
aect
the printer and print quality and prevent the printer from
realizing its maximum performance. Epson cannot guarantee the quality and reliability of non-genuine Epson
products. Repairs for any damage or breakdown of this product due to the use of non-genuine Epson products
will not be free of charge even if the warranty period is still valid.
❏ Color adjustment of the product is based on the use of genuine Epson ink packs. Use of non-genuine ink packs
may result in reduced print quality. Epson recommends the use of genuine Epson ink packs.
Disposal of Ink Packs
Dispose of the ink packs properly following the law or regulations of your country and area.
CW-C8000 Series User's Guide
Appendix
95
Maintenance Box
e maintenance box is a box used to collect waste ink. e maintenance box available for this product is:
Model number: SJMB7500
Genuine Maintenance Box Recommended
For the best performance of the printer, it is recommended to use a genuine Epson maintenance box. Use of a
non-genuine Epson maintenance box can adversely
aect
the printer and prevent the printer from realizing its
maximum performance. Repairs for any damage or breakdown of this product due to the use of non-genuine
Epson products will not be free of charge even if the warranty period is still valid. Epson cannot guarantee the
quality and reliability of non-genuine Epson products.
Disposal of Maintenance Box
Dispose of the maintenance box properly following the law or regulations of your country and area.
CW-C8000 Series User's Guide
Appendix
96
Rewinder
!
Caution
Be careful not to get hands, hair, etc. caught in the operating parts while the rewinder is in operation.
Installing the Rewinder
Follow the steps below to install the rewinder.
A
Open the rewinder connection cover on the le side of the printer.
B
Place the rewinder on the
le
side of the printer.
!
Caution
Be sure to place the rewinder on the same level surface on which the printer is placed.
CW-C8000 Series User's Guide
Appendix
97
C
Insert the coupling gear of the rewinder into the rewinder connection opening of the printer. Insert the gear
straight against the opening.
Note
Check that the edge of the plate is aligned with the mark at the bottom of the rewinder.
Removing the Rewinder
Move the rewinder lever in the direction of the arrow and remove the rewinder.
CW-C8000 Series User's Guide
Appendix
98
Attaching Paper to the Rewinder
Follow the steps below to attach paper to the rewinder.
A
While squeezing the tabs of the rewinder
ange,
remove the
ange
from the rotating
sha.
B
Press the (feed) button until about 800 mm {31.50 in.} of paper comes out of the printer.
C
Pass the paper through the rewinder as shown in the
gure
below.
Note
Depending on the thickness and stiness of the paper, the rewinder may not wind the paper
correctly.
D
Fix the leading edge of the paper to the winding core or insert it into the gap in the rotating sha.
❏ When using the winding core
Align the side edge of the paper with that of the core, and secure the leading edge of the paper to the
core with tape. en, rotate the rewinder ange about 2 times to take up the slack in paper.
CW-C8000 Series User's Guide
Appendix
99
!
Caution
Insert the winding core all the way to the base of the rotating shaft until there is no gap.
❏ When not using the winding core
Insert the leading edge of the paper into the gap in the rotating
sha.
en,
rotate the rotating
sha
about 2 times to take up the slack in paper.
E
While squeezing the tabs of the rewinder
ange,
attach the
ange
to the rotating
sha.
!
Caution
Attach the rewinder ange so that there is no gap between the ange and the winding core.
CW-C8000 Series User's Guide
Appendix
100
Note
❏ If you forget to attach the rewinder ange, the roll paper may meander and may not be
able to be wound properly. Be sure to always attach the rewinder ange.
❏ Paper wound up by the rewinder may be wound looser than the original roll. When
installing the roll in a post-processing machine, it is recommended to tighten the roll before
installation.
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Appendix
101
Restriction of Use
When this product is used for applications requiring high reliability/safety such as transportation devices related to
aviation, rail, marine, automotive etc.; disaster prevention devices; various safety devices etc.; or functional/
precision devices etc., you should use this product only aer giving consideration to including fail-safes and
redundancies into your design to maintain safety and total system reliability. is product is not intended for use
in applications requiring an extremely high level of reliability and safety, such as in aerospace instruments, main
communication equipment, nuclear power control equipment, or medical equipment, etc. Please make your own
judgment on this product’s suitability aer a full evaluation.
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Notes
(1) All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise,
without the prior written permission of Seiko Epson Corporation.
(2) e content of this manual is subject to change without notice.
(3) While every precaution has been taken in the preparation of this manual, Seiko Epson Corporation assumes
no responsibility for errors or omissions.
(4) Neither is any liability assumed for damages resulting from the use of the information contained herein.
(5) Neither Seiko Epson Corporation nor its aliates shall be liable to the purchaser of this product or third
parties for damages, losses, costs, or expenses incurred by purchaser or third parties as a result of: accident,
misuse, or abuse of this product or unauthorized
modications,
repairs, or alterations to this product, or
(excluding the U.S.) failure to strictly comply with Seiko Epson Corporation’s operating and maintenance
instructions.
(6) Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any options
or any consumable products other than those designated as Genuine Epson Products or Epson Approved
Products by Seiko Epson Corporation.
Trademarks
Microso, Windows are trademarks of the Microso group of companies.
QR Code is a registered trademark of DENSO WAVE INCORPORATED in Japan and other countries.
YouTube is a trademark of Google LLC.
All other trademarks are the property of their respective owners and used for identication purpose only.
©Seiko Epson Corporation 2024
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