Copyright and License | 2
Copyright and License
© Copyright 2019 HP Development Company, L.P.
Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed
under the copyright laws.
The information contained herein is subject to change without notice.
The only warranties for HP products and services are set forth in the express warranty statements
accompanying such products and services. Nothing herein should be construed as constituting an additional
warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
•
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• OS X is a
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REV. 1.00
3
Table of contents
Introduction
Key benefits 6
Features by model 7
Useful to know 8
About this user’s guide 9
Safety information 10
Machine overview 16
Control panel overview 18
Turning on the machine 19
Installing the software 20
Learning the Basic
Usage
Machine’s basic settings 22
Media and tray 23
Using a
Network-Connected
Machine
Network setup 31
Installing driver over the network 33
Wireless network setup 34
Using HP Embedded Web Server 38
HP Smart app 41
Printing
Basic print 46
Canceling a print job 47
Opening printing preferences 48
Using a favorite setting 49
Using help 50
Printing features 51
Using HP Easy Printer Manager 56
Using Printer Status programs 59
Maintenance
Ordering supplies and accessories 62
Available supplies 63
Available maintenance parts 64
Storing the toner cartridge 65
Redistributing toner 66
4
Replacing the toner cartridge 67
Cleaning the machine 68
Troubleshooting
Tips for avoiding paper jams 72
Clearing paper jams 73
Understanding the LEDs 75
A “Low Toner” or “Very Low Toner” message displays in
Supplies information report 77
Paper feeding problems 78
Power and cable connecting problems 79
Solving other problems 80
Solve wireless network problems 90
Appendix
General specifications 94
Print media specifications 95
System requirements 97
Key benefits | 6
Key benefits
Environmentally friendly
• To save paper, you can print multiple pages on a single sheet of paper.
•
To save electricity, this machine automatically conserves electricity by substantially reduci
ng
power
consumption when not in use.
•
We recommend using recycled paper for saving energy.
Convenience
• If you have Internet access, you can get help, support application, machine drivers, manuals,
and
order information from the HP website (www.hp.com/support/laser100
).
Wide range of functionality and application support
• Supports various paper sizes.
•
Print watermark: You can customize your documents with words, such as “Confidential”.
•
Print posters: The text and pictures of each page of your document are magnified
and printed
across the multiple sheets of
paper and can then be taped together to form a poster.
Supports various wireless network setting method
Wireless networking may not be available depending on the model.
• Using the (Wireless) button
- You can easily connect to a wireless networ
k using the
(Wireless) button on the machine
and the access point (a wireless router).
• Using the USB cable
- You can connect and set various wireless network settings using a USB cable.
• Using the Wi-Fi Direct
-
You can conveniently print from your mobile device using the Wi-Fi or Wi-Fi Direct feature.
Features by model | 7
Features by model
Some features and optional goods may not be available depending on model or country.
Operating System
(●: Supported, Blank: Not supported)
Software
(●: Supported, Blank: Not supported)
Variety feature
(●: Supported, Blank: Not supported)
Model/Product number
HP Laser 107a
HP Laser 107r
HP Laser 108a
HP Laser 103a
HP Laser 103w
HP Laser 107w
HP Laser 108w
Windows ●●
Mac
Linux
Model/Product number
HP Laser 107a
HP Laser 107r
HP Laser 108a
HP Laser 103a
Pr
inter driver ●●
HP Easy Printer Manager ●●
Printer Status ●●
HP Embedded Web Server ●
Model/Product number
HP Laser 107a
HP Laser 107r
HP Laser 108a
HP Laser 103a
HP Laser 107w
HP Laser 108w
Hi-Speed USB 2.0 ●●
Network Interface Ethernet 10/100
Base TX wired LAN
Network Interface 802.11b/g/n
wireless LAN
●
Wi-Fi Protected Setup™ (WPS) ●
●
●
HP Laser 103w
HP Laser 107w
HP Laser 108w
Useful to know | 8
Useful to know
Where can I download the machine’s driver?
• Visit www.hp.com/support/laser100
to download the latest machine’s driver, and install it
on your system.
Where can I purchase accessories or supplies?
• Inquire at a HP distributor or your retailer.
• Visit the HP website (https://store.hp.com/
). You can view product service information.
The attention LED flashes or remains constantly on.
• Turn the product off and on again.
• Check the meanings of LED indications in this manual and troubleshoot accordingly (see
"Understanding the LEDs" on page 75).
A paper jam has occurred.
• Open and close the top cover (see "Front view" on page 17).
• Check the instructions on removing jammed paper in this manual and troubleshoot
accordingly (see "Clearing paper jams" on page 73).
Printouts are blurry.
• The toner level might be low or uneven. Shake the toner cartridge.
• Try a different print resolution setting.
• Replace the toner cartridge.
The machine does not print.
• Open the print queue list and remove the document from the list (see "Canceling a print job"
on page 47).
• Remove the driver and install it again (see "Installing the software" on page 20).
• Select your machine as your default machine in your Windows.
About this user’s guide | 9
About this user’s guide
This user's guide provides information for your basic understanding of the machine as well as
detailed steps to explain machine usage.
• Do not discard this manual, and keep it for future reference.
• Read the safety information before using the machine.
• If you have a problem using the machine, refer to the troubleshooting chapter.
• Terms used in this user’s guide are explained in the glossary chapter.
• All illustrations in this user’s guide may differ from your machine depending on its options or
model you purchased.
• The screenshots in this user's guide may differ from your machine depending on the machine’s
firmware/driver version.
• The procedures in this user’s guide are mainly based on Windows 7.
Conventions
Some terms in this guide are used interchangeably, as below:
• Document is synonymous with original.
• Paper is synonymous with media, or print media.
• Machine refers to printer or MFP.
General icons
Icon Text Description
Warning Used to alert users to the possibility of personal injury.
Caution
Gives users information to protect the machine from possible
mechanical damage or malfunction.
Note
Provides additional information or detailed specification of the
machine function and feature.
Safety information | 10
Safety information
These warnings and precautions are included to prevent injury to you and others, and to prevent
any potential damage to your machine. Be sure to read and understand all of these instructions
before using the machine. After reading this section, keep it in a safe place for future reference.
Important safety symbols
Explanation of all icons and signs used in this chapter
Operating environment
Warning
Warning
Hazards or unsafe practices that may result in severe personal injury
or death.
Caution
Hazards or unsafe practices that may result in minor personal injury
or property damage.
Do not use if the power cord is damaged or if the electrical outlet is not grounded.
This could result in electric shock or fire.
Do not place anything on top of the machine (water, small metal or heavy objects,
candles, lit cigarettes, etc.).
This could result in electric shock or fire.
• If the machine gets overheated, it releases smoke, makes strange noises, or
generates an odd odor, immediately turn off the power switch and unplug the
machine.
• The user should be able to access the power outlet in case of emergencies that
might require the user to pull the plug out.
This could result in electric shock or fire.
Do not bend, or place heavy objects on the power cord.
Stepping on or allowing the power cord to be crushed by a heavy object could
result in electric shock or fire.
Do not remove the plug by pulling on the cord; do not handle the plug with wet
hands.
This could result in electric shock or fire.
Safety information | 11
Caution
Operating method
Caution
During an electrical storm or for a period of non-operation, remove the power
plug from the electrical outlet.
This could result in electric shock or fire.
Be careful, the paper output area is hot.
Burns could occur.
If the machine has been dropped, or if the cabinet appears damaged, unplug the
machine from all interface connections and request assistance from qualified
service personnel.
Otherwise, this could result in electric shock or fire.
If the machine does not operate properly after these instructions have been
followed, unplug the machine from all interface connections and request
assistance from qualified service personnel.
Otherwise, this could result in electric shock or fire.
If the plug does not easily enter the electrical outlet, do not attempt to force it
in.
Call an electrician to change the electrical outlet, or this could result in electric
shock.
Do not allow pets to chew on the AC power, telephone or PC interface cords.
This could result in electric shock or fire and/or injury to your pet.
Do not forcefully pull the paper out during printing.
It can cause damage to the machine.
Be careful not to put your hand between the machine and paper tray.
You may get injured.
Be care when replacing paper or removing jammed paper.
New paper has sharp edges and can cause painful cuts.
Safety information | 12
Installation / Moving
Warning
When printing large quantities, the bottom part of the paper output area may get
hot. Do not allow children to touch.
Burns can occur.
When removing jammed paper, do not use tweezers or sharp metal objects.
It can damage the machine.
Do not allow too many papers to stack up in the paper output tray.
It can damage the machine.
Do not block or push objects into the ventilation opening.
This could result in elevated component temperatures which can cause damage
or fire.
Use of controls or adjustments or performance of procedures other than those
specified herein may result in hazardous radiation exposure.
This machine's power reception device is the power cord.
To switch off the power supply, remove the power cord from the electrical outlet.
Do not place the machine in an area with dust, humidity, or water leaks.
This could result in electric shock or fire.
Place the machine in the environment where it meets the operating
temperature and humidity specification.
Do not use the machine when it is below freezing temperature or has recently
been moved from a location below freezing temperature. Doing so may damage
the machine. Only operate the machine when the internal temperature of the
machine is within the operating temperature and humidity specifications.
Otherwise, quality problems can occur and cause damage to the machine.
See "General specifications" on page 94.
Safety information | 13
Caution
Before moving the machine, turn the power off and disconnect all cords. The
information below are only suggestions based on the units weight.If you have a
medical condition that prevents you from lifting, do not lift the machine. Ask for
help, and always use the appropriate amount of people to left the device safety.
Then lift the machine:
• If the machine weighs under 20 kg (44.09 lbs), lift with 1 person.
• If the machine weighs 20 kg (44.09 lbs) - 40kg (88.18 lbs), lift with 2 people.
• If the machine weighs more than 40 kg (88.18 lbs), lift with 4 or more people.
The machine could fall, causing injury or machine damage.
Choose a flat surface with enough space for ventilation to place the machine.
Also consider the space required to open the cover and trays.
The place should be well-ventilated and be far from direct light, heat, and
humidity.
When using the machine for a long period of time or printing a large number of
pages in a non-ventilated space, it could pollute the air and be harmful to your
health. Place the machine in a well-ventilated space or open a window to
circulate the air periodically.
Do not place the machine on an unstable surface.
The machine could fall, causing injury or machine damage.
Use only No.26 AWG
a
or larger, telephone line cord, if necessary.
Otherwise, it can cause damage to the machine.
a.AWG: American Wire Gauge
Make sure you plug the power cord into a grounded electrical outlet.
Otherwise, this could result in electric shock or fire.
Use the power cord supplied with your machine for safe operation. If you are
using a cord which is longer than 2 meters (6 feet) with a 110 V machine, then
the gauge should be 16 AWG or larger.
Otherwise, it can cause damage to the machine, and could result in electric
shock or fire.
Do not put a cover over the machine or place it in an airtight location, such as a
closet.
If the machine is not well-ventilated, this could result in fire.
Do not overload wall outlets and extension cords.
This can diminish performance, and could result in electric shock or fire.
The machine should be connected tothe power level which is specified on the
label.
If you are unsure and want to check the power level you are using, contact the
electrical utility company.
Safety information | 14
Maintenance / Checking
Caution
Supply usage
Caution
Unplug this product from the wall outlet before cleaning the inside of the
machine. Do not clean the machine with benzene, paint thinner or alcohol; do
not spray water directly into the machine.
This could result in electric shock or fire.
When you are working inside the machine replacing supplies or cleaning the
inside, do not operate the machine.
You could get injured.
Keep cleaning supplies away from children.
Children could get hurt.
Do not disassemble, repair or rebuild the machine by yourself.
It can damage the machine. Call a certified technician when the machine
needs repairing.
To clean and operate the machine, strictly follow the user's guide provided
with the machine.
Otherwise, you could damage the machine.
Keep the power cable and the contact surface of the plug clean from dust or
water.
Otherwise, this could result in electric shock or fire.
• Do not remove any covers or guards that are fastened with screws.
• Fuser units should only be repaired by a certified service technician. Repair
by non-certified technicians could result in fire or electric shock.
• The machine should only be repaired by a HP service technician.
Do not disassemble the toner cartridge.
Toner dust can be dangerous if inhaled or ingested.
Do not burn any of the supplies such as toner cartridge or fuser unit.
This could cause an explosion or uncontrollable fire.
Safety information | 15
When storing supplies such as toner cartridges, keep them away from
children.
Toner dust can be dangerous if inhaled or ingested.
Using recycled supplies, such as toner, can cause damage to the machine.
In case of damage due to the use of recycled supplies, a service fee will be
charged.
For supplies that contain toner dust (toner cartridge, waste toner bottle,
imaging unit, etc.) follow the instructions below.
• When disposing of the supplies, follow the instructions for disposal. Refer to
the reseller for disposal instructions.
• Do not wash the supplies.
• For a waste toner bottle, do not reuse it after emptying the bottle.
If you do not follow the instructions above, it may cause machine malfunction
and environmental pollution. The warranty does not cover damages caused by
a user's carelessness.
When toner gets on your clothing, do not use hot water to wash it.
Hot water sets toner into fabric. Use cold water.
When changing the toner cartridge or removing jammed paper, be careful not
to let toner dust touch your body or clothes.
Toner dust can be dangerous if inhaled or ingested.
Machine overview | 16
Machine overview
Components
The actual component may differ from the illustration below. Some components may change
depending on the circumstances.
Machine
a
a.This illustration may differ from your machine depending on your model. There are various types of
machine.
Setup guide and Reference guide
Power cord
Misc. accessories
b
b.Miscellaneous accessories included with your machine may vary by country of purchase and specific
model.
Machine overview | 17
Front view
• This illustration may differ from your machine depending on its model.
• Some features and optional goods may not be available depending on model or country
(see "Features by model" on page 7).
Rear view
• This illustration may differ from your machine depending on its model.
• Some features and optional goods may not be available depending on model or country
(see "Features by model" on page 7).
1 Output tray
2 Control panel
3 Tray
4 Output support
5 Top cover
6 Toner cartridge
7 Paper width guide
1 USB port
2 Power receptacle
1
2
7
6
5
3
4
1
2
Control panel overview | 18
Control panel overview
This control panel may differ from your machine depending on its model. There are
various types of control panels.
1Toner LED
Shows the status of the toner (see "Toner LED/ Wireless LED/
Power LED" on page 75).
2Wireless
Configures the wireless network connection easily without a
computer (see "Wireless network setup" on page 34).
3
Resume/Can
cel
• Configuration sheet & Network Configuration sheet
- Press and hold this button for about 10 seconds until the
power LED blinks slowly, and release.
• Prints supplies info report / error report
- Press and hold this button for about 15 seconds until the
power LED blinks rapidly, and release.
• Cancel print
- Press this button during printing job.
• Manual print
- Press this button to print the other side of all pages if you
have selected Double-sided Printing (Manual) in your driver.
4Power
Turns the power on or off, or wakes up the machine from the
power save mode. If you need to turn the machine off, press
this button for more than three seconds.
5
Attention
LED
Shows the attention of your machine (see "Attention LED" on
page 75).
1
2
3
4
5
Turning on the machine | 19
Turning on the machine
1 Connect the machine to the electricity supply first.
2 Press (power) on the control panel.
If you want to turn the power off, press
(power) button for about 3 seconds.
2
1
Installing the software | 20
Installing the software
After you have set up your machine and connected it to your computer, you must install the
printer software. You need to download software packages from the HP website to install the
printer software.
Before installing, check whether your computer’s OS support the software (see "Operating
System" on page 7).
For HP's all-inclusive help for the printer, go to www.hp.com/support/laser100
.
Find the following support:
• Install and configure
• Learn and use
• Solve problems
• Download software and firmware updates
• Join support forums
• Find warranty and regulatory information
A locally connected machine is a machine directly attached to your computer using the
cable. If your machine is attached to a network, skip the following steps below and go on
to installing a network connected machine’s driver (see "Installing driver over the
network" on page 33).
Only use a USB cable no longer then 3 meters (118 inches).
Machine’s basic settings | 22
Machine’s basic settings
After installation is complete, you may want to set the machine's default settings.
Machine’s default settings
You change the machine’s setting set in the machine from HP Easy Printer Manager or HP
Embedded Web Server.
• If your machine is connected to the local, you can set the machine’s setting from HP Easy
Printer Manager > Advanced Setting > Device Settings (see "Using HP Easy Printer Manager"
on page 56).
• If your machine is connected to the network, you can set the machine’s setting from HP
Embedded Web Server > Settings tab > Machine Settings (see "Using HP Embedded Web
Server" on page 38).
Altitude adjustment
Print quality is affected by atmospheric pressure, which is determined by the height of the
machine above sea level. The following information will guide you on how to set your machine
for the best print quality.
Before you set the altitude value, determine the altitude where you are.
• Normal: 0 ~ 1,000 m (3,280 ft)
• High 1 : 1,000 m (3,280 ft) ~ 2,000 m (6,561 ft)
• High 2: 2,000 m (6,561 ft) ~ 3,000 m (9,842 ft)
• High 3: 3,000 m (9,842 ft) ~ 4,000 m (13,123 ft)
• High 4: 4,000 m (13,123 ft) ~ 5,000 m (16,404 ft)
You can set the altitude value from HP Easy Printer Manager or HP Embedded Web
Server.
• If your machine is connected to the local, you can set the machine’s setting from HP
Easy Printer Manager > Advanced Setting > Device Settings (see "Using HP Easy
Printer Manager" on page 56).
• If your machine is connected to the network, you can set the machine’s setting from HP
Embedded Web Server > Settings tab > Machine Settings (see "Using HP Embedded
Web Server" on page 38).
Media and tray | 23
Media and tray
This chapter provides information on how to load print media into your machine.
Selecting print media
You can print on a variety of print media, such as plain paper, envelopes, labels, and
transparencies. Always use print media that meets the guidelines for use with your machine.
Guidelines for select the print media
Print media that does not meet the guidelines outlined in this user’s guide may cause the
following problems:
• Poor print quality
• Increased paper jams
• Premature wear on the machine.
Properties, such as weight, composition, grain, and moisture content, are important factors that
affect the machine’s performance and the output quality. When you choose print materials,
consider the following:
• The type, size, and weight of the print media for your machine are described in print media
specifications (see "Print media specifications" on page 95).
• Desired outcome: The print media you choose should be appropriate for your project.
• Brightness: Some print media are whiter than others and produce sharper, more vibrant
images.
• Surface smoothness: The smoothness of the print media affects how crisp the printing looks on
the paper.
• Some print media may meet all of the guidelines in this user’s guide and still not
produce satisfactory results. This may be the result of the sheets characteristics,
improper handling, unacceptable temperature and humidity levels, or other variables
over which cannot be controlled.
• Before purchasing large quantities of print media, ensure that it meets the
requirements specified in this user’s guide.
• Using print media that does not meet these specifications may cause problems or
require repairs. Such repairs are not covered by HP’s warranty or service agreements.
• The amount of paper put into the tray may differ according to media type used (see
"Print media specifications" on page 95).
• Make sure not to use the inkjet photo paper with this machine. It could cause damage
to the machine.
• Using flammable print media can cause a fire.
• Use designated print media (see "Print media specifications" on page 95).
Media and tray | 24
The use of flammable media or foreign materials left in the printer may lead to
overheating of the unit and, in rare cases may cause a fire.
The amount of paper put into the tray may differ according to media type used (see "Print media
specifications" on page 95).
Tray overview
To change the size, you need to adjust the paper guide.
If you do not adjust the guide, it may cause paper registration, image skew, or jamming of
the paper.
1. Paper width guide
2. Tray
2
1
Media and tray | 25
Loading paper in the tray
1 Open the tray.
2 Flex or fan the edge of the paper stack to separate the pages before loading papers.
3 Adjust the tray size to the media size you are loading (see "Tray overview" on page 24). Then
place the paper with the side you want to print facing up and open the output tray.
4 Squeeze the paper width guide and slide it to the edge of the paper stack without causing it
to bend.
2
1
3
4
Media and tray | 26
• If you do not adjust the guide, it may cause paper registration, image skew, or
jamming of the paper.
• Do not push the paper width guide too far causing the media to warp.
• If you do not adjust the paper width guide, it may cause paper jams.
• Do not use a paper with a leading-edge curl, it may cause a paper jam or the paper
can be wrinkled.
5 When you print a document, set the paper type and size for the tray (see "Setting the paper
size and type" on page 29).
Printing on special media
The table below shows the special media usable in tray.
To change the paper setting set in the machine, from the Printing preferences window > Paper
tab > Paper Type (see "Opening printing preferences" on page 48).
When using special media, we recommend you feed one sheet at a time (see "Print media
specifications" on page 95).
To see for paper weights for each sheet, refer to "Print media specifications" on page 95.
Types Tray
Plain ●
Heavy 90-120 g ●
Light 60-69 g ●
Media and tray | 27
(●: Supported)
Envelope
Printing successfully on envelopes depends upon the quality of the envelopes.
To print an envelope, place it as shown in the following figure.
If you select Envelope from the Printing Preferences window, but the printed images get easily
erased, select envelope size and try printing again. However, this might cause some noise when
printing.
• When selecting envelopes, consider the following factors:
- Weight: should not exceed 90 g/m
2
otherwise; jams may occur.
- Construction: should lie flat with less than 6 mm curl and should not contain air.
- Condition: should not be wrinkled, nicked, nor damaged.
- Temperature: should resist the heat and pressure of the machine during operation.
• Use only well-constructed envelopes with sharp and well-creased folds.
• Do not use stamped envelopes.
• Do not use envelopes with clasps, snaps, windows, coated lining, self-adhesive seals, or other
synthetic materials.
• Do not use damaged or poorly made envelopes.
• Be sure the seam at both ends of the envelope extends all the way to the corner of the
envelope.
Bond ●
Color ●
Extra Heavy 121-163 g ●
Labels ●
Envelope ●
Preprinted ●
Recycled ●
Types Tray
Media and tray | 28
• Envelopes with a peel-off adhesive strip or with more than one flap that folds over to seal must
use adhesives compatible with the machine’s fusing temperature for 0.1 second (about 170°C
(338 °F)). The extra flaps and strips might cause wrinkling, creasing, or jams, and may even
damage the fuser.
• For the best print quality, position margins no closer than 15 mm from the edges of the
envelope.
• Avoid printing over the area where the envelope’s seams meet.
Labels
To avoid damaging the machine, use only labels designed for use in laser printers.
• When selecting labels, consider the following factors:
- Adhesives: Should be stable at your machine’s fusing temperature. Check your machine’s
specifications to view the fusing temperature (about 170°C (338°F)).
- Arrangement: Only use labels with no exposed backing between them. Labels can peel off
sheets that have spaces between the labels, causing serious jams.
- Curl: Must lie flat with no more than 13 mm of curl in any direction.
- Condition: Do not use labels with wrinkles, bubbles, or other indications of separation.
• Make sure that there is no exposed adhesive material between labels. Exposed areas can cause
labels to peel off during printing, which can cause paper jams. Exposed adhesive can also cause
damage to machine components.
• Do not run a sheet of labels through the machine more than once. The adhesive backing is
designed for only a single pass through the machine.
• Do not use labels that are separating from the backing sheet or are wrinkled, bubbled, or
otherwise damaged.
Media and tray | 29
Card stock/ Custom-sized paper
• In the software application, set margins at least 6.4 mm (0.25 inches) away from the edges of
the material.
Preprinted paper
When loading preprinted paper, the printed side should be facing up with an uncurled edge at the
front. If you experience problems with paper feeding, turn the paper around. Note that print
quality is not guaranteed.
• Must be printed with heat-resistant ink that will not melt, vaporize, or release hazardous
emissions when subjected to the machine’s fusing temperature for 0.1 second (about 170°C
(338°F)).
• Preprinted paper ink must be non-flammable and should not adversely affect machine rollers.
• Before you load preprinted paper, verify that the ink on the paper is dry. During the fusing
process, wet ink can come off preprinted paper, reducing print quality.
Setting the paper size and type
After loading paper in the paper tray, set the paper size and type.
To change the paper setting set in the machine, from the Printing preferences window > Paper
tab > Paper Type (see "Opening printing preferences" on page 48).
If you want to use special-sized paper such as billing paper, select Custom in the Paper tab
in the Printing Preferences (see "Opening printing preferences" on page 48).
Using a Network-Connected
Machine
This chapter gives you step-by-step instructions for setting up a network connected machine and
software.
• Network setup 31
• Installing driver over the network 33
• Wireless network setup 34
• Using HP Embedded Web Server 38
• HP Smart app 41
Supported optional devices and features may differ according to your model (see "Features by model"
on page 7).
Network setup | 31
Network setup
Printing a network configuration report
You can print Network Configuration Report from the machine’s control panel that will show the
current machine’s network settings. This will help you to set up a network.
Press the (Resume/Cancel) button for about 10 seconds on the control panel.
Using this Network Configuration Report, you can find your machine’s MAC address and IP
address.
For example:
• MAC Address: 00:15:99:41:A2:78
• IP Address: 169.254.192.192
Setting IP address
First, you have to set up an IP address for network printing and managements. In most cases a
new IP address will be automatically assigned by a DHCP (Dynamic Host Configuration Protocol)
server located on the network.
IPv4 configuration
You can also set the TCP/IPv4 from Embedded Web Server. When the Embedded Web Server
window opens, move the mouse cursor over the Settings of the top menu bar and then click
Network Settings ("Settings tab" on page 39).
IPv6 configuration
IPv6 is supported properly only in Windows Vista or higher.
The machine supports the following IPv6 addresses for network printing and managements.
• Link-local Address: Self-configured local IPv6 address (Address starts with FE80).
• Stateless Address: Automatically configured IPv6 address by a network router.
• Stateful Address: IPv6 address configured by a DHCPv6 server.
• Manual Address: Manually configured IPv6 address by a user.
In the IPv6 network environment, follow the next procedure to use the IPv6 address.
Activating IPv6
1 Access a web browser, such as Internet Explorer, from Windows. Enter the machine IP
address (http://xxx.xxx.xxx.xxx) in the address field and press the Enter key or click Go.
2 If it’s your first time logging into HP Embedded Web Server you need to log-in as an
administrator. Type in the default ID (admin). We recommend you to set the default
password for security reasons.
Network setup | 32
3 When the Embedded Web Server window opens, move the mouse cursor over the Settings
of the top menu bar and then click Network Settings.
4 Click TCP/IPv6 on the left pane of the website.
5 Check the IPv6 Protocol check box to activate IPv6.
6 Click the Apply button.
7 Turn the machine off and turn it on again.
• You can also set the DHCPv6.
• To manually set the IPv6 address:
Check the Manual Address check box. Then, the Address/Prefix text box is
activated. Enter the rest of the address (e.g.,:3FFE:10:88:194::AAAA. “A” is the
hexadecimal 0 through 9, A through F).
IPv6 address configuration
1 Start a web browser, such as Internet Explorer, that supports IPv6 addressing as a URL.
2 Select one of the IPv6 addresses (Link-local Address, Stateless Address, Stateful Address,
Manual Address) from Network Configuration Report (see "Printing a network
configuration report" on page 31).
3 Enter the IPv6 addresses (e.g.,: http://[FE80::215:99FF:FE66:7701]).
Address must be enclosed in '[ ]' brackets.
Installing driver over the network | 33
Installing driver over the network
• Before installing, check whether your computer’s OS support the software (see
"Operating System" on page 7).
• The machine that does not support the network interface, it will not be able to use this
feature (see "Rear view" on page 17).
• You need to download software packages from the HP website to install the printer
software. For HP's all-inclusive help for the printer, go to
www.hp.com/support/laser100
.
Windows
The firewall software might be blocking network communication. Before connecting the
device to the network, disable the computer’s firewall.
1 Make sure that the machine is connected to the network and powered on. Also, your
machine’s IP address should have been set (see "Setting IP address" on page 31).
2 Download printer driver software from the HP website (www.hp.com/support/laser100).
3 Turn on the machine.
4 Unzip the driver package and run the driver installer.
5 Follow the instructions in the installation window.
Wireless network setup | 34
Wireless network setup
Wireless networking may not be available depending on the model (see "Features by
model" on page 7).
Wireless networks require higher security, so when an access point is first set up, a network name
(SSID), the type of security used, and a Network Password are created for the network. Ask your
network administrator about this information before proceeding with the machine installation.
Introducing wireless set up methods
You can set wireless settings either from the machine or the computer. Choose the setting
method from the below table.
• Some wireless network installation types may not be available depending on the model
or country.
• It is strongly recommended that you set the password on Access Points. If you do not
set the password on Access Points, they might be exposed to illegal access from
unknown machines including PCs, smart phones and printers. Refer to the Access Point
user' guide for password settings.
Restoring the wireless network settings
You can revert the wireless network settings to the default values.
Press and hold the (Wireless) button on the control panel for about 20 seconds.
When the (Attention) LED and the (Power) LED start blinking together, release the
(Wireless) button.
Set up method Connecting method Description & Reference
With Access Point
From the computer
See "Setting up via USB cable" on page 35 for
Window.
See "Access point without a USB cable" on page
36 for Window.
From the machine’s
control panel
See "Using the WPS settings" on page 35.
From the HP Smart
app
See "Connect using the HP Smart app" on page
42.
Wi-Fi Direct setup
See "Setting the Wi-Fi Direct for mobile printing"
on page 37.
Wireless network setup | 35
Using the WPS settings
If your machine and access point (or wireless router) support Wi-Fi Protected Setup™ (WPS), then
you can easily configure the wireless network settings through the (Wireless) button without
the need for a computer.
Items to prepare:
• Check if the access point (or wireless router) supports Wi-Fi Protected Setup™ (WPS).
• Check if your machine supports Wi-Fi Protected Setup™ (WPS).
1 Press and hold the (Wireless) button on the control panel for at least 3 seconds, and then
release the button.
The machine starts connecting to the wireless network.
2 Within 2 minutes, press the WPS (PBC) button on the access point (or wireless router).
a. The machine is connecting to the access point (or wireless router).
b.
When the machine is successfully connected to the wireless network, the LED light stays on.
3 Continue to install the software.
Setup using Windows
Setting up via USB cable
Items to prepare
• Access point
• Network-connected computer
• You need to download software packages from the HP website to install the printer software.
For HP's all-inclusive help for the printer, go to www.hp.com/support/laser100
.
• A machine installed with a wireless network interface
• USB cable
Creating the infrastructure network
1 Check whether the USB cable is connected to the machine.
2 Turn on your computer, access point, and machine.
3 Download printer driver software from the HP website (www.hp.com/support/laser100).
4 Unzip the driver package and run the driver installer.
5 Review and accept the installation agreements in the installation window. Then, click Next.
6 Select Wireless on the Printer Connection Type screen. Then, click Next.
7 On the Are you setting up your printer for the first time? screen, select Yes, I will set up my
printer's wireless network. Then, click Next.
If your printer is already connected on the network, select No, my printer is already
connected to my network.
Wireless network setup | 36
8 Select Using a USB cable on the Select the Wireless Setup Method screen. Then, click Next.
9 After searching, the window shows the wireless network devices. Select the name (SSID) of
the access point you want to use and click Next.
10When the wireless network set up is completed, disconnect the USB cable between the
computer and machine. Click Next.
11 Select the components to be installed.
12 Follow the instructions in the installation window.
Access point without a USB cable
Items to prepare
• WiFi-enabled PC running Windows 7 or higher and an access point (router)
• You need to download software packages from the HP website to install the printer software.
For HP's all-inclusive help for the printer, go to www.hp.com/support/laser100
.
• A machine installed with a wireless network interface
While setting the wireless network, the machine uses PC's wireless LAN. You might not be
able to connect to the Internet.
Creating the infrastructure network
1 Turn on your computer, access point, and machine.
2 Download printer driver software from the HP website (www.hp.com/support/laser100).
3 Unzip the driver package and run the driver installer.
4 Review and accept the installation agreements in the installation window. Then, click Next.
5 Select Wireless on the Printer Connection Type screen. Then, click Next.
6 On the Are you setting up your printer for the first time? screen, select Yes, I will set up my
printer's wireless network. Then, click Next.
If your printer is already connected on the network, select No, my printer is already
connected tomy network.
7 Select Using a direct wireless connection on the Select the Wireless Setup Method screen.
Then, click Next.
8 When the wireless network set up is completed, click Next.
9 Follow the instructions in the installation window.
Wireless network setup | 37
Setting the Wi-Fi Direct for mobile printing
Wi-Fi Direct is a secure and easy-to-use peer-to-peer connection between a Wi-Fi Direct-enabled
printer and mobile device.
With Wi-Fi Direct, you can connect your printer to a Wi-Fi Direct network while concurrently
connecting to an access point. You can also use a wired network and a Wi-Fi Direct network
simultaneously so multiple users can access and print documents both from Wi-Fi Direct and
from a wired network.
• You cannot connect your mobile device to the internet through the printer’s Wi-Fi
Direct.
• The supported protocol list may differ from your model, Wi-Fi Direct networks do NOT
support IPv6, network filtering, IPSec, WINS, and SLP services.
• The maximum number of devices that can be connected via Wi-Fi Direct is 4.
Setting up Wi-Fi Direct
If your printer is using a wireless access point, you can enable and configure Wi-Fi Direct from HP
Embedded Web Server.
1 Access HP Embedded Web Server and select Settings > Network Settings > Wi-Fi > Wi-Fi
Direct™.
2 Enable Wi-Fi Direct™ and set other options.
Setting up the mobile device
• After setting up Wi-Fi Direct from the printer, refer to the user manual of the mobile device you
are using to set its Wi-Fi Direct.
• After setting up Wi-Fi Direct, you need to download the mobile printing application (For
example: HP Smart) to print from your smartphone.
• When you have found the printer you want to connect to from your mobile device, select
the printer and the printer's LED will blink. Press the Wireless button on the printer and
it will be connected to your mobile device. If you don’t have Wireless button, press the
option you want when the Wi-Fi connection confirmed window appears from the display
screen and it will be connected to your mobile device.
• If your mobile device does not support Wi-Fi Direct, you need to enter the "Network
Key" of a printer instead of pushing the Wireless button.
Using HP Embedded Web Server | 38
Using HP Embedded Web Server
There are several programs available to setup the network settings easily in a network
environment. For the network administrator especially, managing several machines on the
network is possible.
• Internet Explorer 8.0 or higher is the minimum requirement for HP Embedded Web
Server.
• Before using the programs below, set the IP address first.
• Some features and optional goods may not be available depending on model or country
(see "Variety feature" on page 7).
HP Embedded Web Server
The web server embedded on your network machine allows you to do the following tasks:
• Check the supplies information and status.
• Customize machine settings.
• Configure the network parameters necessary for the machine to connect to various network
environments.
Accessing HP Embedded Web Server
1 Access a web browser, such as Internet Explorer, from Windows.
Enter the machine IP address of your printer (http://xxx.xxx.xxx.xxx) in the address field and
press the Enter key or click Go.
2 Your machine’s embedded website opens.
Logging into HP Embedded Web Server
Before configuring options in HP Embedded Web Server, you need to log-in as an administrator.
You can still use HP Embedded Web Server without logging in but you won’t have access to
Settings tab and Security tab.
1 Click Login on the upper right of the HP Embedded Web Server website.
2 If it’s your first time logging into HP Embedded Web Server you need to log-in as an
administrator. Type in the default ID (admin). We recommend you to set the default
password for security reasons.
Using HP Embedded Web Server | 39
HP Embedded Web Server overview
Some tabs may not appear depending on your model.
Information tab
This tab gives you general information about your machine. You can check things, such as
remaining amount of toner. You can also print reports, such as an error report.
• Active Alerts: Shows the alerts that have occurred in the machine and their severity.
• Supplies: Shows how many pages are printed and amount of toner left in the cartridge.
• Usage Counters: Shows the usage count by print types: simplex and duplex.
• Current Settings: Shows the machine’s and network’s information.
• Print information: Prints reports such as system related reports, e-mail address, and font
reports.
• Security information: Shows the machine’s security information
Settings tab
This tab allows you to set configurations provided by your machine and network. You need to
log-in as an administrator to view this tab.
• Machine Settings tab: Sets options provided by your machine.
• Network Settings tab: Shows options for the network environment. Sets options such as
TCP/IP and network protocols.
Security tab
This tab allows you to set system and network security information. You need to log-in as an
administrator to view this tab.
• System Security: Sets the system administrator’s information and also enables or disables
machine features.
• Network Security: Sets settings for IPv4/IPv6 filtering.
Maintenance tab
This tab allows you to maintain your machine by upgrading firmware and setting contact
information for sending emails. You can also connect to HP website or download drivers by
selecting the Link menu.
• Firmware Upgrade: Upgrade your machine’s firmware.
• Contact Information: Shows the contact information.
• Link: Shows links to useful sites where you can download or check information.
Using HP Embedded Web Server | 40
Setting the system administrator’s information
This setting is necessary for using the e-mail notification option.
Some menus may not appear in the display depending on options or models. If so, it is not
applicable to your machine.
1 Start a web browser, such as Internet Explorer, from Windows.
Enter the machine IP address (http://xxx.xxx.xxx.xxx) in the address field and press the Enter
key or click Go.
2 Your machine’s embedded website opens.
3 From the Security tab, select System Security > System Administrator
4 Enter the name of the administrator, phone number, location, and email address.
5 Click Apply.
HP Smart app | 41
HP Smart app
HP Smart helps you to set up, print, share, and manage your HP printer. You can share documents
and images through email, text messages, and popular cloud and social media services (such as
iCloud, Google Drive, Dropbox, and Facebook). You can also set up new HP printers, as well as
monitor and order supplies.
The HP Smart app might not be available in all languages. Some features might not be
available with all printer models.
• To install the HP Smart app : To install the app on your device, go to 123.hp.com and follow the
onscreen instructions to access your device’s app store.
• Connect to printer : Make sure that the printer is turned on and is connected to the same
network as your device. Then HP Smart will automatically detect the printer.
• Get more information about the HP Smart app : For basic instructions on how to print, scan,
and troubleshoot using HP Smart.
- See "Print using the HP Smart app" on page 42.
- See "Get help from the HP Smart app" on page 43.
For more information about using HP Smart for printing, scanning, accessing printer features,
and troubleshooting issues, go to:
- iOS/Android: www.hp.com/go/hpsmart-help
HP Smart app | 42
Connect using the HP Smart app
You can use the HP Smart app to set up the printer on your wireless network.
1 Make sure your computer or mobile device is connected to your wireless network and you
know the password of your wireless network.
2 Check if the printer is in the Auto Wireless Connect (AWC) setup mode.
If this is the first time you set up the printer, the printer is ready for setup after the printer is
powered on. It keeps searching for the HP Smart app to connect within 2 hours, and then
stops searching.
To put the control panel to the Auto Wireless Connect (AWC) setup mode, press and hold
the (Wireless) button for at least 20 seconds until the (Attention) and the
(Power) LED start blinking together.
3 Open the HP Smart app, and then do one of the following:
• iOS/Android: On the home screen, tap the Plus icon and then select the printer. If the
printer is not in the list, tap Add a new printer. Follow the onscreen instructions to add the
printer to your network.
Change the default printer setting the HP Smart app
You can set the printer setting from HP Smart app.
1 Open the HP Smart app.
2 Tap the Plus icon if you need to change to a different printer, or add a new printer.
3 Tap Printer Settings.
4 Select the option you want, and then change the setting.
Print using the HP Smart app
To print from an Android or iOS device
1 Open the HP Smart app.
2 Tap the Plus icon if you need to change to a different printer, or add a new printer.
3 Tap a printing option.
4 Select the photo or document you want to print.
5 Tap Print.
HP Smart app | 43
Get help from the HP Smart app
The HP Smart app provides alerts for printer issues (jams and other problems), links to help content, and
options to contact support for additional assistance.
Printing
This chapter provides information about the overall print options. This section is mainly based on
Windows 7.
• Basic print 46
• Canceling a print job 47
• Opening printing preferences 48
• Using a favorite setting 49
• Using help 50
• Printing features 51
• Using HP Easy Printer Manager 56
• Using Printer Status programs 59
You need to download software packages from the HP website to install the printer software. For HP's
all-inclusive help for the printer, go to www.hp.com/support/laser100
.
Basic print | 46
Basic print
Before printing, check whether your computer’s OS support the software (see "Operating
System" on page 7).
The following Printing Preferences window is for Notepad in Windows 7. Your Printing
Preferences window may differ, depending on your operating system or the application you are
using.
1 Open the document you want to print.
2 Select Print from the File menu.
3 Select your machine from the Select Printer list.
4 The basic print settings including the number of copies and print range are selected within
the Print window.
To take advantage of the advanced printing features, click Properties or Preferences
from the Print window (see "Opening printing preferences" on page 48).
5 To start the print job, click OK or Print in the Print window.
Canceling a print job | 47
Canceling a print job
If the print job is waiting in the print queue or print spooler, cancel the job as follows:
• You can access this window by simply double-clicking the machine icon ( ) in the Windows
task bar.
• You can also cancel the current job by pressing (Resume/Cancel) on the control panel.
Opening printing preferences | 48
Opening printing preferences
• The Printing Preferences window that appears in this user’s guide may differ depending
on the machine in use.
•
When you select an option in Printing Preferences, you may see a warning mark or
. An mark means you can select that certain option but it is not recommended,
and an mark means you cannot select that option due to the machine’s setting or
environment.
1 Open the document you want to print.
2 Select Print from the file menu. The Print window appears.
3 Select your machine from the Select Printer.
4 Click Properties or Preferences. Click or tap the tabs in the print driver to configure the
available options.
• In Windows 11, 10, 8.1, and 8, these applications will have a different layout with
different features from what is described below for desktop applications. To access
the print feature from a Start screen app, complete the following steps:
- Windows 11, 10: Select Print, and then select the printer.
- Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
• You can check the machine’s current status pressing the Printer Status button (see
"Using Printer Status programs" on page 59).
Using a favorite setting | 49
Using a favorite setting
The Favorites option, which is visible on each preferences tab except for the HP tab, allows you
to save the current preferences for future use.
To save a Favorites item, follow these steps:
1 Change the settings as needed on each tab.
2 Enter a name for the item in the Favorites input box.
3 Click Save.
4 Enter name and description, and then select the desired icon.
5 Click OK. When you save Favorites, all current driver settings are saved.
To use a saved setting, select it in the Favorites tab. The machine is now set to print
according to the settings you have selected. To delete saved settings, select it in the
Favorites tab and click Delete.
Using help | 50
Using help
Click the option you want to know on the Printing Preferences window and press F1 on your
keyboard.
Printing features | 51
Printing features
• This feature may not be available depending on model or optional goods (see "Features
by model" on page 7).
• You need to download software packages from the HP website to install the printer
software. For HP's all-inclusive help for the printer, go to
www.hp.com/support/laser100
.
Understanding special printer features
You can use advanced printing features when using your machine.
To take advantage of the printer features provided by your printer driver, click Properties or
Preferences in the application’s Print window to change the print settings. The machine name
that appears in the printer properties window may differ depending on the machine in use.
• Some menus may not appear on the display depending on options or models. If so, it is
not applicable to your machine.
• Select the Help menu or click the button from the window or press F1 on your
keyboard and click on any option you want to know about (see "Using help" on page 50).
Item Description
Multiple Pages per Side
Selects the number of pages to print on a single sheet of paper. To
print more than one page per sheet, the pages will be reduced in
size and arranged in the order you specify. You can print up to 16
pages on one sheet.
Poster Printing
Prints a single-page document onto 4 (Poster 2x2), 9 (Poster 3x3),
or 16 (Poster 4x4) sheets of paper, for the purpose of pasting the
sheets together to form one poster-size document.
Select the Poster Overlap value. Specify Poster Overlap in
millimeters or inches by selecting the radio button on the upper
right of Basic tab to make it easier to paste the sheets together.
Printing features | 52
Booklet Printing
Prints your document on both sides of a sheet of paper and
arranges the pages so that the paper can be folded in half after
printing to produce a booklet.
• The Booklet Printing option is not available for all paper
sizes. Select the available paper Size option under the
Paper tab to see what paper sizes are available.
• If you select an unavailable paper size, this option can be
automatically canceled. Select only available paper (paper
without or mark).
Double-sided Printing
(Manual)
Print on both sides of a sheet of paper (duplex). Before printing,
decide how you want your document oriented.
Skip Blank Pages feature does not work when you select the
duplex option.
• None: Disables this feature.
• Long Edge: This option is the conventional layout used in
bookbinding.
• Short Edge: This option is the conventional layout used in
calendars.
Paper Options
Changes the size of a document to appear larger or smaller on the
printed page by entering in a percentage by which to enlarge or
decrease the document.
Item Description
Printing features | 53
Watermark
The watermark option allows you to print text over an existing
document. For example, you use it when you want to have large
gray letters reading “DRAFT” or “CONFIDENTIAL” printed diagonally
across the first page or all pages of a document.
Watermark
(Creating a watermark)
a. To change the print settings from your software application,
access Printing Preferences (see "Opening printing preferences"
on page 48).
b. From the Advanced tab, select Edit... from the Watermark
drop-down list.
c. Enter a text message in the Watermark Message box. You can
enter up to 256 characters.
When the First Page Only box is checked, the watermark prints
on the first page only.
d. Select watermark options.
You can select the font name, style, size, and shade from the Font
Attributes section, as well as set the angle of the watermark from
the Watermark Alignment and Angle section.
e. Click Add to add a new watermark to the Current Watermarks
list.
f. When you finish editing, click OK or Print until you exit the Print
window.
Watermark
(Editing a watermark)
a. To change the print settings from your software application,
access Printing Preferences (see "Opening printing preferences"
on page 48).
b. Click the Advanced tab, select Edit... from the Watermark
drop-down list.
c. Select the watermark you want to edit from the Current
Watermarks list and change the watermark message and
options.
d. Click Update to save the changes.
e. Click OK or Print until you exit the Print window.
Watermark
(Deleting a watermark)
a. To change the print settings from your software application,
access Printing Preferences.
b. Click the Advanced tab, select Edit... from the Watermark
drop-down list.
c. Select the watermark you want to delete from the Current
Watermarks list and click Delete.
d. Click OK or Print until you exit the Print window.
Item Description
CONFIDENTIAL
Printing features | 54
Overlay
An overlay is text and/or images stored in the computer hard disk
drive (HDD) as a special file format that can be printed on any
document. Overlays are often used to take the place of letterhead
paper. Rather than using preprinted letterhead, you can create an
overlay containing exactly the same information that is currently on
your letterhead. To print a letter with your company’s letterhead,
you do not need to load preprinted letterhead paper in the machine:
just print the letterhead overlay on your document.
To use a page overlay, you must create a new page overlay
containing your logo or image.
• The overlay document size must be the same as the
document you print with the overlay. Do not create an
overlay with a watermark.
• The resolution of the overlay document must be the same
as that of the document you will print with the overlay.
Overlay
(Creating an overlay)
a. Create or open a document containing text or an image for use in
a new page overlay. Position the items exactly as you wish them
to appear when printed as an overlay.
b. To save the document as an overlay, access Printing Preferences.
c. Click the Advanced tab, and select Create from the Overlay
drop-down list.
d. In the Save As window, type a name up to eight characters in the
File name box. Select the destination path, if necessary (The
default is C:\Formover).
e. Click Save.
f. Click OK or Print until you exit the Print window.
When a confirming message window appears, click Yes.
g. The file is not printed. Instead, it is stored on your computer hard
disk drive.
Item Description
Printing features | 55
Overlay
(Using a page overlay)
a. Create or open the document you want to print.
b. To change the print settings from your software application,
access Printing Preferences.
c. Click the Advanced tab.
d. Select the Print Overlay from the Overlay drop-down list.
e. If you have stored the overlay file you want to use in an external
source, you can also load the file when you access the Load
window.
After you select the file, click Open. The file appears in the
Overlay List box and is available for printing. Select the overlay
from the Overlay List box.
f. If necessary, check Confirm Page Overlay When Printing box. If
this box is checked, a message window appears each time you
submit a document for printing, asking you to confirm your wish
to print an overlay on your document.
If this box is not checked and an overlay has been selected, the
overlay automatically prints with your document.
g. Click OK or Print until you exit the Print window.
The selected overlay prints on your document.
Overlay
(Deleting a page
overlay)
a. In the Printing Preferences window, click the Advanced tab.
b. Select Edit in the Text drop down list.
c. Select the overlay you want to delete from the Overlay List box.
d. Click Delete.
e. When a confirming message window appears, click Yes.
f. Click OK or Print until you exit the Print window. You can delete
page overlays that you no longer use.
Item Description
Using HP Easy Printer Manager | 56
Using HP Easy Printer Manager
For Windows, Internet Explorer 6.0 or higher is the minimum requirement for HP Easy
Printer Manager.
HP Easy Printer Manager is an application that combines HP machine settings into one location.
HP Easy Printer Manager combines device settings as well as printing environments,
settings/actions and launching. All of these features provide a gateway to conveniently use your
HP machine. HP Easy Printer Manager provides two different user interfaces for the user to
choose from: the basic user interface and the advanced user interface. Switching between the
two interfaces is easy: just click a button.
Understanding HP Easy Printer Manager
To open the program:
For Windows,
Select Start > Programs or All Programs > HP Printers > HP Easy Printer Manager.
• For Windows 8
From the Charms, select Search > Apps > HP Printers > HP Printer Manager.
• For Windows 11, 10 / Windows Server 2016
From task bar, type in HP Printers in Search input area. Press the enter key and then select HP
Printer Manager.
OR
From the Start() ico n,sele ctAll apps > HP Printers > HP Printer Manager.
The screenshot may differ depending on operating system, model, or options.
Using HP Easy Printer Manager | 57
1Printer list
The Printer List displays printers installed on your computer and
network printers added by network discovery.
2
Advanced
Setting
The advanced user interface is intended to be used by the person
responsible for managing the network and machines.
Some menus may not appear in the display depending on options
or models. If so, it is not applicable to your machine.
• Device Settings: You can configure various machine settings such as
machine setup, paper, layout, emulation, network, and print
information.
If you connect your machine to a network, the HP Embedded Web
Server icon is enabled.
• Alert Settings: This menu includes settings related to error alerting.
- Printer Alert: Provides settings related to when alerts will be
received.
- Email Alert: Provides options relating to receiving alerts via email.
- Alert History: Provides a history of device and toner related alerts.
3
Application
information
Includes links for changing to the refresh, preference setting, help, and
about.
4
Printer
information
This area gives you general information about your machine. You can
check information, such as the machine’s model name, IP address (or
Port name), and machine status.
Using HP Easy Printer Manager | 58
Select the Help menu from the window and click on any option you want to know about.
5Quick links
Displays Quick links to machine specific functions. This section also
includes links to applications in the advanced settings.
6
Contents
area
Displays information about the selected machine, remaining toner level,
and paper. The information will vary based on the machine selected.
Some machines do not have this feature.
7
Order
supplies
Click on the Order button from the supply ordering window. You can
order replacement toner cartridge(s) from online.
Using Printer Status programs | 59
Using Printer Status programs
The Printer Status is a program that monitors and informs you of the machine status.
• The Printer Status window and its contents shown in this user’s guide may differ
depending on the machine or operating system in use.
• Check the operating system(s) that are compatible with your machine (see "System
requirements" on page 97).
• Available for Windows OS users only.
Printer Status overview
If an error occurs while operating, you can check the error from the Printer Status. Printer Status
is installed automatically when you install the machine software.
You can also launch Printer Status manually. Go to the Printing Preferences, click the tab except
for the HP tab > Printer Status button. The Favorites option, which is visible on each preferences
tab except for the HP tab.
These icons appear on the Windows task bar:
Icon Mean Description
Normal
The machine is in ready mode and experiencing no errors or
warnings.
Warning
The machine is in a state where an error might occur in the
future. For example, it might be in toner low status, which
may lead to toner empty status.
Error The machine has at least one error.
Using Printer Status programs | 60
1
Device Information
You can see the device status , current printer model name,
connected port name in this area.
2
User’s Guide
User’s guide is disabled. You can download User’s Guide in
www.hp.com/support/laser100
.
3
Supplies Information
You can view the percentage of toner remaining in each toner
cartridge. The machine and the number of toner cartridge(s)
shown in the above window may differ depending on the
machine in use. Some machines do not have this feature.
4
Option You can set printing job alert related settings.
5
Order Supplies You can order replacement toner cartridge(s) from online.
6
Cancel Print
or
Close
• Cancel Print : If print job is waiting in the print queue or
printer, cancel all user's print jobs in the print queue or the
printer.
• Close : Depending on the status of the machine or the
supported functions, the Close button may appear to close
the status window.
7
Toner/Paper
Information
This button areas for paper and toner info will be available
based on the device.
1
3
2
7
4
5
6
Maintenance
This chapter provides information about purchasing supplies, accessories and maintenance parts
available for your machine.
• Ordering supplies and accessories 62
• Available supplies 63
• Available maintenance parts 64
• Storing the toner cartridge 65
• Redistributing toner 66
• Replacing the toner cartridge 67
• Cleaning the machine 68
Ordering supplies and accessories | 62
Ordering supplies and accessories
Available accessories may differ from country to country. Contact your sales
representatives to obtain the list of available supplies, and maintenance parts.
To order HP-authorized supplies, accessories, and maintenance parts, contact your local HP
dealer or the retailer where you purchased your machine. You can also visit
https://store.hp.com/
, and then select your country/region to obtain the contact information for
service.
Available supplies | 63
Available supplies
When supplies reach the end of their life spans, you can order the following types of supplies for
your machine:
Depending on the options, percentage of image area, and job mode used, the toner
cartridge’s lifespan may differ.
HP does not recommend using non-genuine HP toner cartridge such as refilled or
remanufactured toner. HP cannot guarantee non-genuine HP toner cartridge's quality.
Service or repair required as a result of using non-genuine HP toner cartridges will not be
covered under the machine’s warranty.
Item Product Name
Cartridge
number
Product
number
Region
a
a.When purchasing new toner cartridges or other supplies, these must be purchased in the same country as
the machine you are using. Otherwise, new toner cartridges or other supplies will be incompatible with
your machine due to different configurations of toner cartridges and other supplies according to the
specific country conditions.
Toner
cartridge
HP 105A Black Original
Laser Toner Cartridge
105A W1105A For use only in Latin America.
HP 106A Black Original
Laser Toner Cartridge
106A W1106A
For use only in Europe, Russia,
CIS, Mid East and Africa
HP 107A Black Original
Laser Toner Cartridge
107A W1107A
For use only in Asia Pacific
excluding China and India
HP 110A Black Original
Laser Toner Cartridge
110A
W1110A For use only in China
W1112A For use only in India
Available maintenance parts | 64
Available maintenance parts
You need to replace the maintenance parts at specific intervals to keep the machine in the best
condition and avoid print quality and paper feeding problems resulting from the worn-out parts.
Maintenance parts are mostly rollers, belts and pads. However, the replacement period and parts
may differ depending on the model. Replacing maintenance parts can be performed only by an
authorized service provider, dealer, or the retailer where you bought the machine. To purchase
maintenance parts, contact the retailer where you bought the machine. The replacement period
for the maintenance parts is informed by the "HP Printer Status" program. Or on the UI (User
Interface) if your machine supports a display screen. The replacement period varies based on the
operating system used, computing performance, application software, connecting method, paper
type, paper size, and job complexity.
Storing the toner cartridge | 65
Storing the toner cartridge
Toner cartridges contain components that are sensitive to light, temperature and humidity. HP
suggests users follow these recommendations to ensure optimal performance, highest quality,
and longest life from your new HP toner cartridge.
Store this cartridge in the same environment in which the printer will be used. This should be in
controlled temperature and humidity conditions. The toner cartridge should remain in its original
and unopened package until installation – if original packaging is not available, cover the top
opening of the cartridge with paper and store in a dark cabinet.
Opening the cartridge package prior to use dramatically shortens its useful shelf and operating
life. Do not store on the floor. If the toner cartridge is removed from the printer, follow the
instructions below to store the toner cartridge properly.
• Store the cartridge inside the protective bag from the original package.
• Store lying flat (not standing on end) with the same side facing up as if it were installed in the machine.
• Do not store consumables in any of the following conditions:
- Temperature greater than 40°C (104°F).
- Humidity range less than 20% and greater than 80%.
- An environment with extreme changes in humidity or temperature.
- Direct sunlight or room light.
-Dusty places.
- A car for a long period of time.
- An environment where corrosive gases are present.
- An environment with salty air.
Handling instructions
• Do not touch the surface of the photoconductive drum in the cartridge.
• Do not expose the cartridge to unnecessary vibrations or shock.
• Never manually rotate the drum, especially in the reverse direction; this can cause internal
damage and toner spillage.
Toner cartridge usage
HP does not recommend or approve the use of non-HP brand toner cartridges in your printer
including generic, store brand, refilled, or remanufactured toner cartridges.
HP’s printer warranty does not cover damage to the machine caused by the use of a
refilled, remanufactured, or non-HP brand toner cartridges.
Estimated cartridge life
Estimated cartridge life the life of the toner cartridge (or imaging unit) yield depends on the
amount of toner that print jobs require. The actual print yield may vary depending on the print
density of the pages you print on, operating environment, percentage of image area, printing
interval, media type and/or media size. For example, if you print a lot of graphics, the
consumption of the toner is higher and you may need to change the cartridge more often.
Redistributing toner | 66
Redistributing toner
You can temporarily improve print quality by redistributing the remaining toner in the cartridge.
In some cases, white streaks or light printing will still occur even after you have redistributed the
toner.
Before opening the top cover, close the output support first.
• To prevent damage to the toner cartridge, do not expose it to light for more than a few
minutes. Cover it with a piece of paper, if necessary.
• Do not touch the green area of the toner cartridge. Use the handle on the cartridge to
avoid touching this area.
• If toner gets on your clothing, wipe it off with a dry cloth and wash clothing in cold
water. Hot water sets toner into fabric.
3
1
2
Replacing the toner cartridge | 67
Replacing the toner cartridge
When the toner cartridge needs to be replaced, check the type of the toner cartridge for your
machine (see "Available supplies" on page 63).
• Before opening the top cover, close the output support first.
• Shake the toner cartridge thoroughly, it will increase the initial print quality.
• To prevent damage to the toner cartridge, do not expose it to light for more than a few
minutes. Cover it with a piece of paper, if necessary.
• Do not touch the green area of the toner cartridge. Use the handle on the cartridge to
avoid touching this area.
• Do not use sharp objects such as a knife or scissors to open the toner cartridge package.
They might scratch the drum of the cartridge.
• If toner gets on your clothing, wipe it off with a dry cloth and wash clothing in cold
water. Hot water sets toner into fabric.
1
2
Cleaning the machine | 68
Cleaning the machine
If printing quality problems occur or if you use your machine in a dusty environment, you need to
clean your machine regularly to keep it in the best printing condition and use your machine
longer.
• Cleaning the cabinet of the machine with cleaning materials containing large amounts
of alcohol, solvents, or other strong substances can discolor or distort the cabinet.
• If your machine or the surrounding area is contaminated with toner, we recommend you
use a cloth or tissue dampened with water to clean it. If you use a vacuum cleaner, toner
blows in the air and might be harmful to you.
• During the printing process, paper, toner, and dust particles can accumulate inside the
machine. This buildup can cause print quality problems, such as toner specks or
smearing. Cleaning the inside of the machine clears and reduces these problems.
Cleaning the outside or the display screen
Clean the machine cabinet or the display screen with a soft, lint-free cloth. Dampen the cloth
slightly with water, but be careful not to let any water drip onto or into the machine.
Cleaning the inside
During the printing process, paper, toner, and dust particles can accumulate inside the machine.
This buildup can cause print quality problems, such as toner specks or smearing. Cleaning the
inside of the machine clears and reduces these problems.
• Use a dry lint-free cloth to clean the machine.
• If your machine has a power switch, turn the power switch off before cleaning the
machine.
• Before opening the top cover, close the output support first.
Cleaning the machine | 69
2
2
1
2
2
1
2
1
2
3
Cleaning the machine | 70
Cleaning the pickup roller
• Use a dry lint-free cloth to clean the machine.
• If your machine has a power switch, turn the power switch off before cleaning the
machine.
2
2
1
2
2
1
2
Troubleshooting
This chapter gives helpful information for what to do if you encounter an error.
• Tips for avoiding paper jams 72
• Clearing paper jams 73
• Understanding the LEDs 75
• A “Low Toner” or “Very Low Toner” message
displays in Supplies information report77
• Paper feeding problems 78
• Power and cable connecting problems 79
• Solving other problems 80
• Solve wireless network problems 90
This chapter gives helpful information for what to do if you encounter an error.If your machine has a
display screen, check the message on the display screen first to solve the error.
Tips for avoiding paper jams | 72
Tips for avoiding paper jams
By selecting the correct media types, most paper jams can be avoided. To avoid paper jams, refer
to the following guidelines:
• Ensure that the adjustable guides are positioned correctly (see "Tray overview" on page 24).
• Do not overload the tray. Ensure that the paper level is below the paper capacity mark on the
inside of the tray.
• Do not remove paper from the tray while your machine is printing.
• Flex, fan, and straighten paper before loading.
• Do not use creased, damp, or highly curled paper.
• Do not mix paper types in a tray.
• Use only recommended print media (see "Print media specifications" on page 95).
Clearing paper jams | 73
Clearing paper jams
To avoid tearing the paper, pull the jammed paper out slowly and gently.
In tray
Inside the machine
• The fuser area is hot. Take care when removing paper from the machine.
• Before opening the top cover, close the output support first.
1
1
2
1
1
Clearing paper jams | 74
If you do not see the paper in this area, stop and go to next step:
1
2
1
2
1
2
Understanding the LEDs | 75
Understanding the LEDs
The color of the LED indicates the machine's current behavior.
• Some LEDs may not be available depending on model or country.
• You can resolve the error with the guideline from the computer’s Printer Status
program window
• If the problem persists, call a service representative.
Attention LED
Toner LED/ Wireless LED/ Power LED
Status Description
(Attention
LED)
Off The machine is off-line or normal status.
Orange
On The machine has stopped due to a major error.
Blinking
The machine requires users attention:
• A paper jam has occurred (see "Clearing paper jams"
on page 73).
• The cover is opened. Close the cover.
• There is no paper in the tray when receiving or
printing data. Load paper in the tray ("Loading paper
in the tray" on page 25).
Status Description
(Toner
LED)
Orange
Off All toner cartridges are at normal capacity.
On
a
A toner cartridge has almost reached its estimated cartridge
life
b
. It is recommended to replace the toner cartridge (see
"Replacing the toner cartridge" on page 67
).
Blinking
• The toner cartridge is not installed or the wrong toner
cartridge is installed.
• Small amount of toner is left in the cartridge. The
estimated cartridge life of toner is close. Prepare a new
cartridge for replacement. You may temporarily
increase the printing quality by redistributing the
toner (see "Redistributing toner" on page 66).
(Wireless
LED)
c
Blue
Off The machine is disconnected from a wireless network.
On
The machine is connected to a wireless network (see
"Wireless network setup" on page 34).
Blinking The machine is connecting to a wireless network.
Understanding the LEDs | 76
(Power
LED)
White
Off The machine’s power is off.
On The machine’s power is on.
Blinking
• When the machine is in power save mode, the power
LED slowly blinks.
• When the machine is printing data, the power LED
blinks.
• The machine prints configuration sheet & network
configuration sheet.
- Press and hold (Resume/Cancel) button for
about 10 seconds until the power LED blinks slowly,
and release.
• The machine prints supplies info report / error report.
- Press and hold (Resume/Cancel) button for
about 15 seconds until the power LED blinks rapidly,
and release.
a.The toner LED blinking for about 10 seconds and then the toner LED turns on.
b.Estimated cartridge life means the expected or estimated toner cartridge life, which indicates the
average capacity of print-outs and is designed pursuant to ISO/IEC 19752. The number of pages may be
affected by operating environment, printing interval, graphics, media type and media size. Some amount
of toner may remain in the cartridge even when red LED is on and the printer stops printing.
c.Wireless model only (see "Features by model" on page 7).
Status Description
A “Low Toner” or “Very Low Toner” message displays in Supplies information report | 77
A “Low Toner” or “Very Low Toner” message
displays in Supplies information report
Low Toner: The printer indicates when a toner cartridge level is low. Actual cartridge life
remaining may vary. Consider having a replacement available to install when print quality is no
longer acceptable. The cartridge does not need to be replaced now.
Very Low Toner: The printer indicates when the Toner cartridge level is very low. Actual cartridge
life remaining may vary. Consider having a replacement available to install when print quality is
no longer acceptable. The cartridge does not need to be replaced now unless the print quality is
no longer acceptable.
Once an HP toner cartridge has reached Very Low Toner, HP’s Premium Protection Warranty on
that toner cartridge has ended.
To the machine prints supplies information report:
Press and hold (Resume/Cancel) button for about 15 seconds until the power LED blinks
rapidly, and release. The machine begins printing.
Paper feeding problems | 78
Paper feeding problems
Condition Suggested solutions
Paper jams during printing. Clear the paper jam.
Paper sticks together.
• Check the maximum paper capacity of the tray .
• Make sure that you are using the correct type of paper.
• Remove paper from the tray and flex or fan the paper.
• Humid conditions may cause some paper to stick together.
Multiple sheets of paper do not
feed.
Different types of paper may be stacked in the tray. Load paper of only one
type, size, and weight.
Paper does not feed into the
machine.
• Remove any obstructions from inside the machine.
• Paper has not been loaded correctly. Remove paper from the tray and
reload it correctly.
• There is too much paper in the tray. Remove excess paper from the tray.
• The paper is too thick. Use only paper that meets the specifications
required by the machine.
The paper keeps jamming.
• There is too much paper in the tray. Remove excess paper from the tray.
If you are printing on special materials, feed manually in the tray.
• An incorrect type of paper is being used. Use only paper that meets the
specifications required by the machine.
• There may be debris inside the machine. Open the top cover and remove
any debris.
Envelopes skew or fail to feed
correctly.
Ensure that the paper guides are against both sides of the envelopes.
Power and cable connecting problems | 79
Power and cable connecting problems
Power and cable
Condition Suggested solutions
The machine is not
receiving power,
or the connection cable
between the computer
and the machine is not
connected properly.
• Connect the machine to the electricity supply first and press the
(Power) button on the control panel.
• Disconnect the machine’s cable and reconnect it.
Solving other problems | 80
Solving other problems
Printing problems
Condition Possible cause Suggested solutions
The machine
does not
print.
The machine is not receiving
power.
Check the power cord connections. Check the
power switch and the power source.
The machine is not selected
as the default machine.
Select your machine as your default machine
in Windows.
Check the machine for the following:
• The top cover is not closed. Close the top cover.
• Paper is jammed. Clear the paper jam (see "Clearing paper jams" on page
73).
• No paper is loaded. Load paper (see"Loading paper in the tray" on page 25).
• The toner cartridge is not installed. Install the toner cartridge (see
"Replacing the toner cartridge" on page 67).
• Make sure the protect cover and sheets are removed from the toner
cartridge (see "Replacing the toner cartridge" on page 67).
If a system error occurs, contact your service representative.
The connection cable
between the computer and
the machine is not connected
properly.
Disconnect the machine cable and reconnect
it (see "Rear view" on page 17).
The connection cable
between the computer and
the machine is defective.
If possible, attach the cable to another
computer that is working properly and print
a job. You can also try using a different
machine cable.
The port setting is incorrect.
Check the Windows printer settings to make
sure that the print job is sent to the correct
port. If the computer has more than one port,
make sure that the machine is attached to
the correct one.
The machine may be
configured incorrectly.
Check the Printing Preferences to ensure
that all of the print settings are correct.
Solving other problems | 81
The machine
does not
print.
The printer driver may be
incorrectly installed.
Uninstall and reinstall the machine’s driver.
The machine is
malfunctioning.
Check the display message on the control
panel to see if the machine is indicating a
system error. Contact a service
representative.
The document size is so big
that the hard disk space of the
computer is insufficient to
access the print job.
Get more hard disk space and print the
document again.
The output tray is full.
Once the paper is removed from the output
tray, the machine resumes printing.
The machine
selects print
materials
from the
wrong paper
source.
The paper option that was
selected in the Printing
Preferences may be incorrect.
For many software applications, the paper
source selection is found under the Paper tab
within the Printing Preferences (see
"Opening printing preferences" on page 48).
Select the correct paper source. See the
printer driver help screen (see "Using help"
on page 50).
A print job is
extremely
slow.
The job may be very complex.
Reduce the complexity of the page or try
adjusting the print quality settings.
Half the page
is blank.
The page orientation setting
may be incorrect.
Change the page orientation in your
application (see "Opening printing
preferences" on page 48). See the printer
driver help screen (see "Using help" on page
50).
The paper size and the paper
size settings do not match.
Ensure that the paper size in the printer
driver settings matches the paper in the
tray.Or, ensure that the paper size in the
printer driver settings matches the paper
selection in the software application settings
you use (see "Opening printing preferences"
on page 48).
Condition Possible cause Suggested solutions
Solving other problems | 82
The machine
prints, but
the text is
wrong,
garbled, or
incomplete.
The machine cable is loose or
defective.
Disconnect the machine cable and reconnect.
Try a print job that you have already printed
successfully. If possible, attach the cable and
the machine to another computer that you
know works and try a print job. Finally, try a
new machine cable.
The wrong printer driver was
selected.
Check the applicatinon’s printer selection
menu to ensure that your machine is
selected.
The software application is
malfunctioning.
Try printing a job from another application.
The operating system is
malfunctioning.
Exit Windows and reboot the computer. Turn
the machine off and back on again.
Pages print,
but they are
blank.
The toner cartridge is
defective or out of toner.
Redistribute the toner, if necessary. If
necessary, replace the toner cartridge.
• See "Redistributing toner" on page 66.
• See "Replacing the toner cartridge" on
page 67.
The file may have blank
pages.
Check the file to ensure that it does not
contain blank pages.
Some parts, such as the
controller or the board, may
be defective.
Contact a service representative.
The machine
does not print
PDF files
correctly.
Some parts of
graphics,
text, or
illustrations
are missing.
Incompatibility between the
PDF file and the Acrobat
products.
Printing the PDF file as an image may enable
the file to print. Turn on Print As Image from
the Acrobat printing options.
It will take longer to print when you
print a PDF file as an image.
The print
quality of
photos is not
good. Images
are not clear.
The resolution of the photo is
very low.
Reduce the photo size. If you increase the
photo size in the software application, the
resolution will be reduced.
Condition Possible cause Suggested solutions
Solving other problems | 83
Printing quality problems
If the inside of the machine is dirty or paper has been loaded improperly, there might be a
reduction in print quality. See the table below to clear the problem.
Before
printing, the
machine
emits vapor
near the
output tray.
Using damp/wet paper can
cause vapor [white smoke]
during printing.
This is not a problem, just keep printing. If
you are bothered by the smoke [vapor], then
replace the paper with fresh paper from an
unopened ream.
The machine
does not print
special-sized
paper, such
as billing
paper.
Paper size and paper size
setting do not match.
Set the correct paper size in the Custom in
Paper tab in Printing Preferences (see
"Opening printing preferences" on page 48).
The printed
billing paper
is curled.
The paper type setting does
not match.
Change the printer option and try again. Go
to Printing Preferences , click Paper tab, and
set type to Heavy 90-120 g (see "Opening
printing preferences" on page 48).
Condition Suggested Solutions
Light or faded print
• If a vertical white streak or faded area appears on the page, the toner
supply is low. Install a new toner cartridge (see "Replacing the toner
cartridge" on page 67).
• The paper may not meet paper specifications; for example, the paper
may be too moist or rough.
• If the entire page is light, the print resolution setting is too low or the
toner save mode is on. Adjust the print resolution and turn the toner
save mode off. See the help screen of the printer driver.
• A combination of faded or smeared defects may indicate that the
toner cartridge needs cleaning. Clean the inside of your machine (see
"Cleaning the machine" on page 68).
• The surface of the LSU part inside the machine may be dirty. Clean
the inside of your machine (see "Cleaning the machine" on page 68).
If these steps do not correct the problem, contact a service
representative.
Condition Possible cause Suggested solutions
Solving other problems | 84
The top half of the
paper is printed
lighter than the rest
of the paper
The toner might not adhere properly to this type of paper.
• Change the printer option and try again. Go to Printing Preferences ,
click the Paper tab, and set the paper type to Recycled (see "Opening
printing preferences" on page 48).
Toner specks • The paper may not meet specifications; for example, the paper may
be too moist or rough.
• The transfer roller may be dirty. Clean the inside of your machine (see
"Cleaning the machine" on page 68).
• The paper path may need cleaning. Contact a service representative
(see "Cleaning the machine" on page 68).
Dropouts
If faded areas, generally rounded, occur randomly on the page:
• A single sheet of paper may be defective. Try reprinting the job.
• The moisture content of the paper is uneven or the paper has moist
spots on its surface. Try a different brand of paper.
• The paper lot is bad. The manufacturing processes can cause some
areas to reject toner. Try a different kind or brand of paper.
• Change the printer option and try again. Go to Printing Preferences,
click the Paper tab, and set type to Heavy 90-120 g (see "Opening
printing preferences" on page 48).
If these steps do not correct the problem, contact a service
representative.
White Spots
If white spots appear on the page:
• The paper is too rough and a lot of dirt from paper falls to the inner
components within the machine, so the transfer roller may be dirty.
Clean the inside of your machine (see "Cleaning the machine" on
page 68).
• The paper path may need cleaning. Clean the inside of your machine
(see "Cleaning the machine" on page 68).
If these steps do not correct the problem, contact a service
representative.
Condition Suggested Solutions
Solving other problems | 85
Vertical lines
If black vertical streaks appear on the page:
• The surface (drum part) of the toner cartridge inside the machine has
probably been scratched. Remove the toner cartridge and install a
new one (see "Replacing the toner cartridge" on page 67).
If white vertical streaks appear on the page:
• The surface of the LSU part inside the machine may be dirty. Clean
the inside of your machine (see "Cleaning the machine" on page 68).
If these steps do not correct the problem, contact a service
representative.
Black background
If the amount of background shading becomes unacceptable:
• Change to a lighter weight paper.
• Check the environmental conditions: very dry conditions or a high
level of humidity (higher than 80% RH) can increase the amount of
background shading.
• Remove the old toner cartridge and install a new one (see "Replacing
the toner cartridge" on page 67).
• Thoroughly redistribute the toner (see "Redistributing toner" on page
66).
Toner smear • Clean the inside of the machine (see "Replacing the toner cartridge"
on page 67).
• Check the paper type and quality.
• Remove the toner cartridge and install a new one (see "Replacing the
toner cartridge" on page 67).
Vertical repetitive
defects
If marks repeatedly appear on the printed side of the page at even
intervals:
• The toner cartridge may be damaged. If you still have the same
problem, remove the toner cartridge and, install a new one (see
"Replacing the toner cartridge" on page 67).
• Parts of the machine may have toner on them. If the defects occur on
the back of the page, the problem will likely correct itself after a few
more pages.
• The fusing assembly may be damaged. Contact a service
representative.
Condition Suggested Solutions
Solving other problems | 86
Background scatter
Background scatter results from bits of toner randomly distributed on
the printed page.
• The paper may be too damp. Try printing with a different batch of
paper. Do not open packages of paper until necessary so that the
paper does not absorb too much moisture.
• If background scatter occurs on an envelope, change the printing
layout to avoid printing over areas that have overlapping seams on
the reverse side. Printing on seams can cause problems.
Or select envelope size from the Printing Preferences window (see
"Opening printing preferences" on page 48).
• If background scatter covers the entire surface area of a printed
page, adjust the print resolution through your software application or
in Printing Preferences (see "Opening printing preferences" on page
48). Ensure the correct paper type is selected. For example: If Heavy
90-120 g is selected, but Plain actually used, an overcharging can
occur causing this copy quality problem.
• If you are using a new toner cartridge, redistribute the toner first (see
"Redistributing toner" on page 66).
Toner particles are
around bold
characters or
pictures
The toner might not adhere properly to this type of paper.
• Change the printer option and try again. Go to Printing Preferences,
click the Paper tab, and set the paper type to Recycled (see "Opening
printing preferences" on page 48).
• Ensure the correct paper type is selected. For example: If Heavy
90-120 g is selected, but Plain actually used, an overcharging can
occur causing this copy quality problem.
Misformed
characters
• If characters are improperly formed and producing hollow images,
the paper stock may be too slick. Try different paper.
Condition Suggested Solutions
Solving other problems | 87
Page skew • Ensure that the paper is loaded properly.
• Check the paper type and quality.
• Ensure that the guides are not too tight or too loose against the paper
stack.
Curl or wave • Ensure that the paper is loaded properly.
• Check the paper type and quality. Both high temperature and
humidity can cause paper curl.
• Turn the stack of paper over in the tray. Also try rotating the paper
180° in the tray.
Wrinkles or creases • Ensure that the paper is loaded properly.
• Check the paper type and quality.
• Turn the stack of paper over in the tray. Also try rotating the paper
180° in the tray.
Back of printouts
are dirty
• Check for leaking toner. Clean the inside of the machine (see
"Cleaning the machine" on page 68).
Solid color or black
pages
• The toner cartridge may not be installed properly. Remove the
cartridge and reinsert it.
• The toner cartridge may be defective. Remove the toner cartridge
and install a new one (see "Replacing the toner cartridge" on page
67).
• The machine may require repairing. Contact a service representative.
Condition Suggested Solutions
Solving other problems | 88
Loose toner • Clean the inside of the machine (see "Cleaning the machine" on page
68).
• Check the paper type and quality.
• Remove the toner cartridge and then, install a new one (see
"Replacing the toner cartridge" on page 67).
If the problem persists, the machine may require repair. Contact a
service representative.
Character voids
Character voids are white areas within parts of characters that should
be solid black:
• You may be printing on the wrong surface of the paper. Remove the
paper and turn it around.
• The paper may not meet paper specifications.
Horizontal stripes
If horizontally aligned black streaks or smears appear:
• The toner cartridge may be installed improperly. Remove the
cartridge and reinsert it.
• The toner cartridge may be defective. Remove the toner cartridge
and install a new one (see "Replacing the toner cartridge" on page
67).
If the problem persists, the machine may require repairing. Contact a
service representative.
Curl
If the printed paper is curled or paper does not feed into the machine:
• Turn the stack of paper over in the tray. Also try rotating the paper
180° in the tray.
• Change the printer’s paper option and try again. Go to Printing
Preferences, click the Paper tab, and set type to Light 60-69 g (see
"Opening printing preferences" on page 48).
• An unknown
image repetitively
appears on a few
sheets
• Loose toner
• Light print or
contamination
occurs
Your machine is probably being used at an altitude of 1,000 m (3,281 ft)
or above.The high altitude may affect the print quality, such as loose
toner or light imaging. Change the altitude setting for your machine
(See "Altitude adjustment" on page 22).
Condition Suggested Solutions
Solving other problems | 89
Operating system problems
Common Windows problems
Refer to the Microsoft Windows User’s Guide that came with your computer for further
information on Windows error messages.
Condition Suggested solutions
“File in Use” message appears
during installation.
Exit all software applications. Remove all software from the
startup group, then restart Windows. Reinstall the printer
driver.
“General Protection Fault”,
“Exception OE”, “Spool 32”, or
“Illegal Operation” messages
appear.
Close all other applications, reboot Windows and try printing
again.
“Fail To Print”, “A printer
timeout error occurred”
message appear.
These messages may appear during printing. Just keep
waiting until the machine finishes printing. If the message
appears in ready mode or after printing has completed, check
the connection and/or whether an error has occurred.
Machine information is not
displayed when you click the
device in the Devices and
Printers.
Check the Printer properties. Click the Ports tab.
(Control Panel > Devices and Printers > Right-click on your
printer icon and select Printer properties)
If the port is set to File or LPT, uncheck them and select
TCP/IP, USB, or WSD.
Solve wireless network problems | 90
Solve wireless network problems
Use the troubleshooting information to help resolve issues.
To determine whether Wi-Fi Direct printing is enabled on your printer, print a
configuration page from the printer control panel.
Wireless connectivity checklist
• Verify that the printer and the wireless router are turned on and have power. Also make sure
that the wireless radio in the printer is turned on.
• Verify that the service set identifier (SSID) is correct. Print a configuration page to determine
the SSID (see "Printing a network configuration report" on page 31).
• With secured networks, verify that the security information is correct. If the security
information is incorrect, run the wireless setup again.
• If the wireless network is working correctly, try accessing other computers on the wireless
network. If the network has Internet access, try connecting to the Internet over a wireless
connection.
• Verify that the encryption method (AES or TKIP) is the same for the printer as it is for the
wireless access point (on networks using WPA security).
• Verify that the printer is within the range of the wireless network. For most networks, the
printer must be within 30 m (100 ft) of the wireless access point (wireless router).
• Verify that obstacles do not block the wireless signal. Remove any large metal objects between
the access point and the printer. Make sure poles, walls, or support columns containing metal
or concrete do not separate the printer and wireless access point.
• Verify that the printer is located away from electronic devices that might interfere with the
wireless signal. Many devices can interfere with the wireless signal including motors, cordless
phones, security system cameras, other wireless networks, and some Bluetooth devices.
Verify that the print driver is installed on the computer.
• Verify that you have selected the correct printer port.
• Verify that the computer and printer connect to the same wireless network.
• For OS X, verify that the wireless router supports Bonjour.
The printer does not print after the wireless configuration
completes
1. Make sure that the printer is turned on and in the ready state.
2. Turn off any third-party firewalls on your computer.
3. Make sure that the wireless network is working correctly.
4. Make sure that your computer is working correctly. If necessary, restart the computer.
5. Verify that you can open the printer HP Embedded Web Server from a computer on the
network.
Solve wireless network problems | 91
The printer does not print, and the computer has a third-party
firewall installed
1. Update the firewall with the most recent update available from the manufacturer.
2. If programs request firewall access when you install the printer or try to print, make sure you
allow the programs to run.
3. Temporarily turn off the firewall, and then install the wireless printer on the computer. Enable
the firewall when you have completed the wireless installation.
The wireless connection does not work after moving the wireless
router or printer
1. Make sure that the router or printer connects to the same network that your computer
connects to.
2. Print a configuration page.
3. Compare the service set identifier (SSID) on the configuration page to the SSID in the printer
configuration for the computer.
4. If the service set identifier (SSID) are not the same, the devices are not connecting to the same
network. Reconfigure the wireless setup for the printer.
Cannot connect more computers to the wireless printer
1. Make sure that the other computers are within the wireless range and that no obstacles block
the signal. For most networks, the wireless range is within 30 m (100 ft) of the wireless access
point.
2. Make sure that the printer is turned on and in the ready state.
3. Make sure there are not more than 5 concurrent Wi-Fi Direct users.
4. Turn off any third-party firewalls on your computer.
5. Make sure that the wireless network is working correctly.
6. Make sure that your computer is working correctly. If necessary, restart the computer.
The wireless printer loses communication when connected to a
VPN
• Typically, you cannot connect to a VPN and other networks at the same time.
The network does not appear in the wireless networks list
• Make sure the wireless router is turned on and has power.
• The network might be hidden. However, you can still connect to a hidden network.
The wireless network is not functioning
1. To verify if the network has lost communication, try connecting other devices to the network.
2. Test network communication by pinging the network.
a. Open a command-line prompt on your computer.
• For Windows, click Start, click Run, type cmd, an then press Enter.
• For OS X, go to Applications, then Utilities, and open Terminal.
Solve wireless network problems | 92
b. Type ping followed by the router IP address.
c. If the window displays round-trip times, the network is working.
3. Make sure that the router or printer connects to the same network that the computer connects
to.
a. Print a configuration page (see "Printing a network configuration report" on page 31).
b. Compare the service set identifier (SSID) on the configuration report to the SSID in the
printer configuration for the computer.
c. If the numbers are not the same, the devices are not connecting to the same network.
Reconfigure the wireless setup for the printer.
Perform a wireless network diagnostic test
From the printer control panel, you can run a diagnostic test that provides information about the
wireless network settings (see "Printing a network configuration report" on page 31).
General specifications | 94
General specifications
The specification values listed below are subject to change without notice. See
www.hp.com/support/laser100
for possible changes in information.
Items Description
Dimension
a
(Width x Length x Height)
a.Dimensions and weight are measured without a handset and other accessories.
331 x 215 x 178 mm (13.03 x 8.46 x 7.01 inches)
Weight
a
(Machine with consumables)
• HP Laser 103a, 103w, 107a, 107w, 107r: 4.16 kg
(9.17 lbs)
• HP Laser 108a, 108w: 4.18 kg (9.22 lbs)
Temperature
Operation 10 to 32 °C (50 to 89.6 °F)
Storage (packed) -20 to 40 °C (-4 to 104 °F)
Humidity
Operation 20 to 80% RH
Storage (packed) 10 to 90% RH
Power rating
b
b.See the rating label on the machine for the correct voltage (V), frequency (hertz) and type of current (A)
for your machine.
110 volt models AC 110 - 127 V
220 volt models AC 220 - 240 V
Print media specifications | 95
Print media specifications
Type Size Dimensions
Print media weight/Capacity
a
Tray
Plain
Letter
216 x 279 mm (8.5 x 11
inches)
70 to 89 g/m
2
(19 to 24 lbs
bond)
• 150 sheets of 80 g/m
2
(21 lbs
bon
d)
Legal
216 x 356 mm (8.5 x 14
inches)
Oficio
216x340 mm
216 x 343 mm (8.5 x 13.5
inches)
Oficio 8.5x13
216 x 330 mm (8.5 x 13
inches)
A4
210 x 297 mm (8.27 x 11.69
inches)
B5(JIS)
182 x 257 mm (7.17 x 10.12
inches)
Executive
184 x 267 mm (7.25 x 10.5
inches)
A5
148 x 210 mm (5.85 x 8.27
inches)
A5 LEF
210 x 148 mm (8.27 x 5.85
inches)
Envelope
Envelope
Monarch
98 x 191 mm (3.87 x 7.5
inches)
75 to 90 g/m
2
(20 to 24 lbs
bond)
• 10
sheets
Envelope #10
105 x 241 mm (4.12 x 9.5
inches)
Envelope DL
110 x 220 mm (4.33 x 8.66
inches)
Envelope C5
162 x 229 mm (6.38 x 9.02
inches)
Heavy 90-120 g
Refer to the
Plain section
Refer to the Plain section
90 to 120 g/m
2
(24 to 32 lbs
bond)
• 50 sheets of 120 g/m
2
(32 lbs
bon
d)
Light 60-69 g
Refer to the
Plain section
Refer to the Plain section
60 to 69 g/m
2
(16 to 18 lbs bond)
• 160
sheets of 60 g/m
2
(16 lbs
bon
d)
Colored
Refer to the
Plain section
Refer to the Plain section
75 to 90 g/m
2
(20 to 24 lbs
bond)
• 150 sheets of 80 g/m
2
(21 lbs
bon
d)
Print media specifications | 96
Preprinted
Refer to the
Plain section
Refer to the Plain section
75 to 90 g/m
2
(20 to 24 lbs
bond)
• 150 sheets of 80 g/m
2
(21 lbs
bond)
Recycled
Refer to the
Plain section
Refer to the Plain section
60 to 90 g/m
2
(16 to 24 lbs
bond)
• 150 sheets of 80 g/m
2
(21 lbs
bond)
Labels
b
Refer to the
Plain section
Refer to the Plain section
120 to 150 g/m
2
(32 to 40 lbs
bond)
• 10 sheets
Extra Heavy
121-163 g
Refer to the
Plain section,
4x6
Refer to the Plain section
121 to 163 g/m
2
(32 to 43 lbs
bond)
• 10 sheets
Bond
Refer to the
Plain section
Refer to the Plain section
105 to 120 g/m
2
(28 to 32 lbs
bond)
• 10 sheets
Minimum size (custom) 76 x 127 mm (3 x 5 inches)
60 to 163 g/m
2
(16 to 43 lbs
bond)
Maximum size (custom)
216 x 356 mm (8.5 x 14
inches)
a.Maximum capacity may differ depending on media weight, thickness, and environmental conditions.
b.The smoothness of the labels used in this machine is 100 to 250 (sheffield). This means the numeric level of
smoothness.
Type Size Dimensions
Print media weight/Capacity
a
Tray
System requirements | 97
System requirements
Printer software are occasionally updated due to release of new operating system and etc.
If needed, download the latest version from the HP
website(www.hp.com/support/laser100
).
Microsoft
®
Windows
®
Windows 7, 32-bit
and 64-bit
The HP printer-specific print driver is
installed for this operating system as
part of the software installation.
Windows 8, 32-bit
and 64-bit
The HP printer-specific print driver is
installed for this operating system as
part of the software installation.
Windows 8.1,
32-bit and 64-bit
The HP V4 printer-specific print driver
is installed for this operating system
as part of the software installation.
Windows 10,
32-bit and 64-bit
The HP V4 printer-specific print driver
is installed for this operating system
as part of the software installation.
Windows Server
2008 R2, 64-bit
Th
e HP PCLm.S printer-specific print
driver is available for download from
the printer-support website.
Download the driver, and then use the
Microsoft Add Printer tool to install it.
Microsoft retired mainstream
support for Windows Server
2008 in January 2015. HP will
continue to provide best effort
support for the discontinued
Server 2008 operating system.
Windows Server
2008 R2, SP1,
64-bit
The HP printer-specific print driver is
installed for this operating system as
part of the software installation.
Windows Server
2012
The HP printer-specific print driver is
installed for this operating system as
part of the software installation.
Windows Server
2012 R2
The HP printer-specific print driver is
installed for this operating system as
part of the software installation.
Windows Server
2016, 64-bit
The HP printer-specific print driver is
installed for this operating system as
part of the software installation.
Windows 11,
64-bit
The HP V4 printer-specific print driver
is installed for this operating system
as part of the software installation.
System requirements | 98
Mac OS
Direct printing using Apple’s AirPrint is supported for iOS and from Mac computers running OS X
10.7 Lion and newer. Use AirPrint to print directly to the printer from an iPad, iPhone (3GS or
later), or iPod touch (third generation or later) in the mobile applications (Mail, Photos, Safari,
iBooks, Select third-party applications).
• The USB-only models without wired or Wi-Fi network functionality do not support Mac
OS.
•
To use AirPrint, the printer must be connected to the same netw
ork (sub-net) as the
Ap
ple device
.
•
Before using AirPrint with a USB connec
tion, verify the version number. AirPrint
version
s 1.3 and earlier do not support USB connections.
Glossary | 100
Glossary
The following glossary helps you get familiar with the product by understanding the terminologies
commonly used with printing as well as mentioned in this user’s guide.
802.11
802.11 is a set of standards for wireless local area network (WLAN) communication, developed by the IEEE
LAN/MAN Standards Committee (IEEE 802).
802.11b/g/n
802.11b/g/n can share same hardware and use the 2.4 GHz band. 802.11b supports bandwidth up to 11 Mbps,
802.11n supports bandwidth up to 150 Mbps. 802.11b/g/n devices may occasionally suffer interference from
microwave ovens, cordless telephones, and Bluetooth devices.
Access point
Access Point or Wireless Access Point (AP or WAP) is a device that connects wireless communication devices
together on wireless local area networks (WLAN), and acts as a central transmitter and receiver of WLAN radio
signals.
ADF
An Automatic Document Feeder (ADF) is a scanning unit that will automatically feed an original sheet of paper
so that the machine can scan some amount of the paper at once.
AppleTalk
AppleTalk is a proprietary suite of protocols developed by Apple, Inc for computer networking. It was included
in the original Macintosh (1984) and is now deprecated by Apple in favor of TCP/IP networking.
BIT Depth
A computer graphics term describing the number of bits used to represent the color of a single pixel in a
bitmapped image. Higher color depth gives a broader range of distinct colors. As the number of bits increases,
the number of possible colors becomes impractically large for a color map. 1-bit color is commonly called as
monochrome or black and white.
BMP
A bitmapped graphics format used internally by the Microsoft Windows graphics subsystem (GDI), and used
commonly as a simple graphics file format on that platform.
Glossary | 101
BOOTP
Bootstrap Protocol. A network protocol used by a network client to obtain its IP address automatically. This is
usually done in the bootstrap process of computers or operating systems running on them. The BOOTP servers
assign the IP address from a pool of addresses to each client. BOOTP enables 'diskless workstation' computers
to obtain an IP address prior to loading any advanced operating system.
CCD
Charge Coupled Device (CCD) is a hardware which enables the scan job. CCD Locking mechanism is also used
to hold the CCD module to prevent any damage when you move the machine.
Collation
Collation is a process of printing a multiple-copy job in sets. When collation is selected, the device prints an
entire set before printing additional copies.
Control Panel
A control panel is a flat, typically vertical, area where control or monitoring instruments are displayed. They are
typically found in front of the machine.
Coverage
It is the printing term used for a toner usage measurement on printing. For example, 5% coverage means that
an A4 sided paper has about 5% image or text on it. So, if the paper or original has complicated images or lots
of text on it, the coverage will be higher and at the same time, a toner usage will be as much as the coverage.
CSV
Comma Separated Values (CSV). A type of file format, CSV is used to exchange data between disparate
applications. The file format, as it is used in Microsoft Excel, has become a de facto standard throughout the
industry, even among non-Microsoft platforms.
DADF
A Duplex Automatic Document Feeder (DADF) is a scanning unit that will automatically feed and turn over an
original sheet of paper so that the machine can scan on both sides of the paper.
Default
The value or setting that is in effect when taking a printer out of its box state, reset, or initialized.
DHCP
A Dynamic Host Configuration Protocol (DHCP) is a client-server networking protocol. A DHCP server provides
configuration parameters specific to the DHCP client host requesting, generally, information required by the
client host to participate on an IP network. DHCP also provides a mechanism for allocation of IP addresses to
client hosts.
Glossary | 102
DIMM
Dual Inline Memory Module (DIMM), a small circuit board that holds memory. DIMM stores all the data within
the machine like printing data, received fax data.
DLNA
The Digital Living Network Alliance (DLNA) is a standard that allows devices on a home network to share
information with each other across the network.
DNS
The Domain Name Server (DNS) is a system that stores information associated with domain names in a
distributed database on networks, such as the Internet.
Dot Matrix Printer
A dot matrix printer refers to a type of computer printer with a print head that runs back and forth on the page
and prints by impact, striking an ink-soaked cloth ribbon against the paper, much like a typewriter.
DPI
Dots Per Inch (DPI) is a measurement of resolution that is used for scanning and printing. Generally, higher DPI
results in a higher resolution, more visible detail in the image, and a larger file size.
DRPD
Distinctive Ring Pattern Detection. Distinctive Ring is a telephone company service which enables a user to use
a single telephone line to answer several different telephone numbers.
Duplex
A mechanism that will turn over a sheet of paper so that the machine can print (or scan) on both sides of the
paper. A printer equipped with a Duplex Unit can print on both sides of paper during one print cycle.
Duty Cycle
Duty cycle is the page quantity which does not affect printer performance for a month. Generally the printer
has the lifespan limitation such as pages per year. The lifespan means the average capacity of print-outs,
usually within the warranty period. For example, if the duty cycle is 48,000 pages per month assuming 20
working days, a printer limits 2,400 pages a day.
ECM
Error Correction Mode (ECM) is an optional transmission mode built into Class 1 fax machines or fax modems.
It automatically detects and corrects errors in the fax transmission process that are sometimes caused by
telephone line noise.
Emulation
Emulation is a technique of one machine obtaining the same results as another.
An emulator duplicates the functions of one system with a different system, so that the second system behaves
like the first system. Emulation focuses on exact reproduction of external behavior, which is in contrast to
Glossary | 103
simulation, which concerns an abstract model of the system being simulated, often considering its internal
state.
Ethernet
Ethernet is a frame-based computer networking technology for local area networks (LANs). It defines wiring
and signaling for the physical layer, and frame formats and protocols for the media access control (MAC)/data
link layer of the OSI model. Ethernet is mostly standardized as IEEE 802.3. It has become the most widespread
LAN technology in use during the 1990s to the present.
EtherTalk
A suite of protocols developed by Apple Computer for computer networking. It was included in the original
Macintosh (1984) and is now deprecated by Apple in favor of TCP/IP networking.
FDI
Foreign Device Interface (FDI) is a card installed inside the machine to allow a third party device such as a coin
operated device or a card reader. Those devices allow the pay-for-print service on your machine.
FTP
A File Transfer Protocol (FTP) is a commonly used protocol for exchanging files over any network that supports
the TCP/IP protocol (such as the Internet or an intranet).
Fuser Unit
The part of a laser printer that fuses the toner onto the print media. It consists of a heat roller and a pressure
roller. After toner is transferred onto the paper, the fuser unit applies heat and pressure to ensure that the
toner stays on the paper permanently, which is why paper is warm when it comes out of a laser printer.
Gateway
A connection between computer networks, or between a computer network and a telephone line. It is very
popular, as it is a computer or a network that allows access to another computer or network.
Grayscale
A shades of gray that represent light and dark portions of an image when color images are converted to
grayscale; colors are represented by various shades of gray.
Halftone
An image type that simulates grayscale by varying the number of dots. Highly colored areas consist of a large
number of dots, while lighter areas consist of a smaller number of dots.
HDD
Hard Disk Drive (HDD), commonly referred to as a hard drive or hard disk, is a non-volatile storage device which
stores digitally-encoded data on rapidly rotating platters with magnetic surfaces.
Glossary | 104
IEEE
The Institute of Electrical and Electronics Engineers (IEEE) is an international non-profit, professional
organization for the advancement of technology related to electricity.
IEEE 1284
The 1284 parallel port standard was developed by the Institute of Electrical and Electronics Engineers (IEEE).
The term "1284-B" refers to a specific connector type on the end of the parallel cable that attaches to the
peripheral (for example, a printer).
Intranet
A private network that uses Internet Protocols, network connectivity, and possibly the public
telecommunication system to securely share part of an organization's information or operations with its
employees. Sometimes the term refers only to the most visible service, the internal website.
IP address
An Internet Protocol (IP) address is a unique number that devices use in order to identify and communicate with
each other on a network utilizing the Internet Protocol standard.
IPM
The Images Per Minute (IPM) is a way of measuring the speed of a printer. An IPM rate indicates the number of
single-sided sheets a printer can complete within one minute.
IPP
The Internet Printing Protocol (IPP) defines a standard protocol for printing as well as managing print jobs,
media size, resolution, and so forth. IPP can be used locally or over the Internet to hundreds of printers, and
also supports access control, authentication, and encryption, making it a much more capable and secure
printing solution than older ones.
IPX/SPX
IPX/SPX stands for Internet Packet Exchange/Sequenced Packet Exchange. It is a networking protocol used by
the Novell NetWare operating systems. IPX and SPX both provide connection services similar to TCP/IP, with
the IPX protocol having similarities to IP, and SPX having similarities to TCP. IPX/SPX was primarily designed
for local area networks (LANs), and is a very efficient protocol for this purpose (typically its performance
exceeds that of TCP/IP on a LAN).
ISO
The International Organization for Standardization (ISO) is an international standard-setting body composed of
representatives from national standards bodies. It produces world-wide industrial and commercial standards.
ITU-T
The International Telecommunication Union is an international organization established to standardize and
regulate international radio and telecommunications. Its main tasks include standardization, allocation of the
radio spectrum, and organizing interconnection arrangements between different countries to allow
international phone calls. A -T out of ITU-T indicates telecommunication.
Glossary | 105
ITU-T No. 1 chart
Standardized test chart published by ITU-T for document facsimile transmissions.
JBIG
Joint Bi-level Image Experts Group (JBIG) is an image compression standard with no loss of accuracy or quality,
which was designed for compression of binary images, particularly for faxes, but can also be used on other
images.
JPEG
Joint Photographic Experts Group (JPEG) is a most commonly used standard method of lossy compression for
photographic images. It is the format used for storing and transmitting photographs on the World Wide Web.
LDAP
The Lightweight Directory Access Protocol (LDAP) is a networking protocol for querying and modifying
directory services running over TCP/IP.
LED
A Light-Emitting Diode (LED) is a semiconductor device that indicates the status of a machine.
MAC address
Media Access Control (MAC) address is a unique identifier associated with a network adapter. MAC address is
a unique 48-bit identifier usually written as 12 hexadecimal characters grouped in pairs (e. g.,
00-00-0c-34-11-4e). This address is usually hard-coded into a Network Interface Card (NIC) by its
manufacturer, and used as an aid for routers trying to locate machines on large networks.
MFP
Multi Function Peripheral (MFP) is an office machine that includes the following functionality in one physical
body, so as to have a printer, a copier, a fax, a scanner and etc.
MH
Modified Huffman (MH) is a compression method for decreasing the amount of data that needs to be
transmitted between the fax machines to transfer the image recommended by ITU-T T.4. MH is a
codebook-based run-length encoding scheme optimized to efficiently compress white space. As most faxes
consist mostly of white space, this minimizes the transmission time of most faxes.
MMR
Modified Modified READ (MMR) is a compression method recommended by ITU-T T.6.
Modem
A device that modulates a carrier signal to encode digital information, and also demodulates such a carrier
signal to decode transmitted information.
Glossary | 106
MR
Modified Read (MR) is a compression method recommended by ITU-T T.4. MR encodes the first scanned line
using MH. The next line is compared to the first, the differences determined, and then the differences are
encoded and transmitted.
NetWare
A network operating system developed by Novell, Inc. It initially used cooperative multitasking to run various
services on a PC, and the network protocols were based on the archetypal Xerox XNS stack. Today NetWare
supports TCP/IP as well as IPX/SPX.
OPC
Organic Photo Conductor (OPC) is a mechanism that makes a virtual image for print using a laser beam emitted
from a laser printer, and it is usually green or rust colored and has a cylinder shape.
An imaging unit containing a drum slowly wears the drum surface by its usage in the printer, and it should be
replaced appropriately since it gets worn from contact with the cartridge development brush, cleaning
mechanism, and paper.
Originals
The first example of something, such as a document, photograph or text, etc, which is copied, reproduced or
translated to produce others, but which is not itself copied or derived from something else.
OSI
Open Systems Interconnection (OSI) is a model developed by the International Organization for
Standardization (ISO) for communications. OSI offers a standard, modular approach to network design that
divides the required set of complex functions into manageable, self-contained, functional layers. The layers are,
from top to bottom, Application, Presentation, Session, Transport, Network, Data Link and Physical.
PABX
A private automatic branch exchange (PABX) is an automatic telephone switching system within a private
enterprise.
PCL
Printer Command Language (PCL) is a Page Description Language (PDL) developed by HP as a printer protocol
and has become an industry standard. Originally developed for early inkjet printers, PCL has been released in
varying levels for thermal, dot matrix printer, and laser printers.
PDF
Portable Document Format (PDF) is a proprietary file format developed by Adobe Systems for representing two
dimensional documents in a device independent and resolution independent format.
PostScript
PostScript (PS) is a page description language and programming language used primarily in the electronic and
desktop publishing areas. - that is run in an interpreter to generate an image.
Glossary | 107
Printer Driver
A program used to send commands and transfer data from the computer to the printer.
Print Media
The media like paper, envelopes, labels, and transparencies which can be used in a printer, a scanner, a fax or,
a copier.
PPM
Pages Per Minute (PPM) is a method of measurement for determining how fast a printer works, meaning the
number of pages a printer can produce in one minute.
PRN file
An interface for a device driver, this allows software to interact with the device driver using standard
input/output system calls, which simplifies many tasks.
Protocol
A convention or standard that controls or enables the connection, communication, and data transfer between
two computing endpoints.
PS
See PostScript.
PSTN
The Public-Switched Telephone Network (PSTN) is the network of the world's public circuit-switched telephone
networks which, on industrial premises, is usually routed through the switchboard.
RADIUS
Remote Authentication Dial In User Service (RADIUS) is a protocol for remote user authentication and
accounting. RADIUS enables centralized management of authentication data such as usernames and
passwords using an AAA (authentication, authorization, and accounting) concept to manage network access.
Resolution
The sharpness of an image, measured in Dots Per Inch (DPI). The higher the dpi, the greater the resolution.
SMB
Server Message Block (SMB) is a network protocol mainly applied to share files, printers, serial ports, and
miscellaneous communications between nodes on a network. It also provides an authenticated Inter-process
communication mechanism.
SMTP
Simple Mail Transfer Protocol (SMTP) is the standard for e-mail transmissions across the Internet. SMTP is a
relatively simple, text-based protocol, where one or more recipients of a message are specified, and then the
Glossary | 108
message text is transferred. It is a client-server protocol, where the client transmits an email message to the
server.
SSID
Service Set Identifier (SSID) is a name of a wireless local area network (WLAN). All wireless devices in a WLAN
use the same SSID in order to communicate with each other. The SSIDs are case-sensitive and have a maximum
length of 32 characters.
Subnet Mask
The subnet mask is used in conjunction with the network address to determine which part of the address is the
network address and which part is the host address.
TCP/IP
The Transmission Control Protocol (TCP) and the Internet Protocol (IP); the set of communications protocols
that implement the protocol stack on which the Internet and most commercial networks run.
TCR
Transmission Confirmation Report (TCR) provides details of each transmission such as job status, transmission
result and number of pages sent. This report can be set to print after each job or only after failed transmissions.
TIFF
Tagged Image File Format (TIFF) is a variable-resolution bitmapped image format. TIFF describes image data
that typically come from scanners. TIFF images make use of tags, keywords defining the characteristics of the
image that is included in the file. This flexible and platform-independent format can be used for pictures that
have been made by various image processing applications.
Toner Cartridge
A kind of bottle or container used in a machine like a printer which contains toner. Toner is a powder used in
laser printers and photocopiers, which forms the text and images on the printed paper. Toner can be fused by
by a combination of heat/pressure from the fuser, causing it to bind to the fibers in the paper.
TWAIN
An industry standard for scanners and software. By using a TWAIN-compliant scanner with a TWAIN-compliant
program, a scan can be initiated from within the program. It is an image capture API for Microsoft Windows and
Apple Macintosh operating systems.
UNC Path
Uniform Naming Convention (UNC) is a standard way to access network shares in Window NT and other
Microsoft products. The format of a UNC path is: \\<servername>\<sharename>\<Additional directory>
Glossary | 109
URL
Uniform Resource Locator (URL) is the global address of documents and resources on the Internet. The first
part of the address indicates what protocol to use, the second part specifies the IP address or the domain name
where the resource is located.
USB
Universal Serial Bus (USB) is a standard that was developed by the USB Implementers Forum, Inc., to connect
computers and peripherals. Unlike the parallel port, USB is designed to concurrently connect a single computer
USB port to multiple peripherals.
Watermark
A watermark is a recognizable image or pattern in paper that appears lighter when viewed by transmitted light.
Watermarks were first introduced in Bologna, Italy in 1282; they have been used by papermakers to identify
their product, and also on postage stamps, currency, and other government documents to discourage
counterfeiting.
WEP
Wired Equivalent Privacy (WEP) is a security protocol specified in IEEE 802.11 to provide the same level of
security as that of a wired LAN. WEP provides security by encrypting data over radio so that it is protected as
it is transmitted from one end point to another.
WIA
Windows Imaging Architecture (WIA) is an imaging architecture that is originally introduced in Windows Me
and Windows XP. A scan can be initiated from within these operating systems by using a WIA-compliant
scanner.
WPA
Wi-Fi Protected Access (WPA) is a class of systems to secure wireless (Wi-Fi) computer networks, which was
created to improve upon the security features of WEP.
WPA-PSK
WPA-PSK (WPA Pre-Shared Key) is special mode of WPA for small business or home users. A shared key, or
password, is configured in the wireless access point (WAP) and any wireless laptop or desktop devices.
WPA-PSK generates a unique key for each session between a wireless client and the associated WAP for more
advanced security.
WPS
The Wi-Fi Protected Setup (WPS) is a standard for establishing a wireless home network. If your wireless access
point supports WPS, you can configure the wireless network connection easily without a computer.
XPS
XML Paper Specification (XPS) is a specification for a Page Description Language (PDL) and a new document
format, which has benefits for portable document and electronic document, developed by Microsoft. It is an
XML-based specification, based on a new print path and a vector-based device-independent document format.
Index | 110
Index
C
cleaning
inside 68
outside 68
pickup roller 70
cleaning a machine 68
control panel 18
convention 9
D
driver installation 20
F
favorites settings, for printing 49
features 6
print media feature 95
front view 17
G
general icons 9
glossary 100
H
HP Embedded Web Server 38
general information 38
I
information
HP Smart app 41
installation
HP Smart app 41
J
jam
clearing paper 73
tips for avoiding paper jams 72
L
loading
paper in the tray1 25
special media 26
N
network
driver installation
Windows 33
IPv6 configuration 31
wired network setup 31
wireless network setup 34
O
overlay printing
create 54
delete 55
Index | 111
print 55
P
placing a machine
adjusting the altitude 22
print
HP Smart app 41
supplies information 77
print media
card stock 29
envelope 27
guidelines 23
labels 28
output support 95
preprinted paper 29
special media 26
Printer Status 59
printer status
general information 59
printing
printing a document
Windows 46
special printer features 51
printing feature 51
problems
paper feeding problems 78
power problems 79
printing problems 80
printing quality problems 83
R
rear view 17
S
safety
information 10
symbols 10
Smart app 41
specifications
print media 95
stop button 18
supplies
available supplies 63
estimated toner cartridge life 65
ordering 63
replacing toner cartridge 67
supplies information 77
T
toner cartridge
estimated life 65
handling instructions 65
non-HP and refilled 65
redistributing toner 66
replacing the cartridge 67
storing 65
tray
adjusting the width and length 24
changing the tray size 24
using special media 26
troubleshooting
wireless 90
U
understanding the attention LED 75
using help 50
