HP A29ZCA LaserJet Enterprise 6500dn User Manual

User Guide

www.hp.com/support/lj6500n/dn

HP LaserJet Enterprise 6500

HP LaserJet Enterprise 6500 - User Guide

SUMMARY

This guide provides conguration, use, warranty, safety and environmental information.

Legal information

Company, L.P.

Reproduction, adaptation, or translation

without prior written permission is prohibited,

except as allowed under the copyright laws.

The information contained herein is subject to

change without notice.

The only warranties for HP products and

services are set forth in the express warranty

statements accompanying such products

and services. Nothing herein should be

construed as constituting an additional

warranty. HP shall not be liable for technical

or editorial errors or omissions contained

herein.

Edition 1, 6/2026

Trademark Credits

Adobe

, Adobe Photoshop

, Acrobat

, and

PostScript

are trademarks of Adobe

Systems Incorporated.

Apple and the Apple logo are trademarks of

Apple Inc., registered in the U.S. and other

countries.

macOS is a trademark of Apple Inc.,

registered in the U.S. and other countries.

AirPrint is a trademark of Apple Inc.,

registered in the U.S. and other countries.

Google™ is a trademark of Google Inc.

Microsoft®, Windows®, and Windows Server®

are U.S. registered trademarks of Microsoft

Corporation.

UNIX

is a registered trademark of The Open

Group.

Table of contents

1 Printer overview.................................................................................................................................................................................... 1

Warning icons.............................................................................................................................................................................................................................................1

Potential shock hazard........................................................................................................................................................................................................................2

Printer views (6500n, 6500dn).....................................................................................................................................................................................................2

Printer front view..........................................................................................................................................................................................................................2

Printer rear view............................................................................................................................................................................................................................3

Control-panel view......................................................................................................................................................................................................................4

Printer specications...........................................................................................................................................................................................................................6

Technical specications (6500n, 6500dn).............................................................................................................................................................6

Supported operating systems..........................................................................................................................................................................................7

Mobile printing solutions........................................................................................................................................................................................................8

Printer dimensions (6500n, 6500dn)..........................................................................................................................................................................9

Power consumption, electrical specications, and acoustic emissions ....................................................................................10

Operating-environment range ......................................................................................................................................................................................10

Printer hardware setup and software installation.....................................................................................................................................................10

2 Paper trays ...........................................................................................................................................................................................11

Load paper to Tray 1 (multipurpose tray)..........................................................................................................................................................................11

Load Tray 1 (multipurpose tray)....................................................................................................................................................................................11

Tray 1 (multipurpose tray) paper orientation.....................................................................................................................................................14

Load paper to Tray 2-6.....................................................................................................................................................................................................................17

Load Tray 2 or the optional 550-sheet trays......................................................................................................................................................17

Tray 2 and the optional 550-sheet trays paper orientation...................................................................................................................20

Use alternative letterhead mode................................................................................................................................................................................23

Load and print envelopes..............................................................................................................................................................................................................23

Print envelopes..........................................................................................................................................................................................................................24

Tray 1 envelope orientation.............................................................................................................................................................................................24

Envelope Feeder Kit envelope orientation...........................................................................................................................................................25

Load and print labels.........................................................................................................................................................................................................................25

Manually feed labels .............................................................................................................................................................................................................25

Label orientation.......................................................................................................................................................................................................................26

3 Supplies, accessories, and parts.................................................................................................................................................27

Order supplies, accessories, and parts............................................................................................................................................................................27

Ordering..........................................................................................................................................................................................................................................27

Supplies...........................................................................................................................................................................................................................................27

Accessories.................................................................................................................................................................................................................................28

Customer self-repair parts..............................................................................................................................................................................................28

Congure the HP toner-supply-protection settings.................................................................................................................................................29

Introduction..................................................................................................................................................................................................................................29

Enable or disable the Cartridge Policy feature................................................................................................................................................29

iii

Enable or disable the Supply Protection feature............................................................................................................................................31

Replace the toner cartridge........................................................................................................................................................................................................34

Toner cartridge information............................................................................................................................................................................................34

Remove and replace the toner cartridge .............................................................................................................................................................36

4 Print .........................................................................................................................................................................................................39

Print tasks (Windows).......................................................................................................................................................................................................................39

How to print (Windows)........................................................................................................................................................................................................39

Automatically print on both sides (Windows) ....................................................................................................................................................40

Manually print on both sides (Windows) ...............................................................................................................................................................40

Print multiple pages per sheet (Windows)............................................................................................................................................................40

Select the paper type (Windows)................................................................................................................................................................................41

Additional print tasks............................................................................................................................................................................................................41

Print tasks (macOS)...........................................................................................................................................................................................................................42

How to print (macOS)............................................................................................................................................................................................................42

Automatically print on both sides (macOS) ........................................................................................................................................................42

Manually print on both sides (macOS)....................................................................................................................................................................42

Print multiple pages per sheet (macOS)................................................................................................................................................................43

Select the paper type (macOS)....................................................................................................................................................................................43

Store print jobs on the printer to print later or print privately...........................................................................................................................44

Create a stored job (Windows)......................................................................................................................................................................................44

Create a stored job (macOS)..........................................................................................................................................................................................45

Print a stored job ......................................................................................................................................................................................................................46

Delete a stored job..................................................................................................................................................................................................................46

Information sent to printer for Job Accounting purposes.......................................................................................................................47

Mobile printing.......................................................................................................................................................................................................................................47

Wi-Fi, Wi-Fi Direct Print, NFC, and BLE printing..................................................................................................................................................47

AirPrint..............................................................................................................................................................................................................................................48

Android embedded printing ............................................................................................................................................................................................49

Print from a USB ash drive........................................................................................................................................................................................................49

Enable the USB port for printing..................................................................................................................................................................................49

Print USB documents (keypad control panel)....................................................................................................................................................50

Print using high-speed USB 2.0 port (wired)...................................................................................................................................................................51

Method one: Enable the high-speed USB 2.0 port from the printer control panel menus.............................................51

Method two: Enable the high-speed USB 2.0 port from the HP Embedded Web Server (network-

connected printers only)....................................................................................................................................................................................................51

5 Manage the printer............................................................................................................................................................................53

Advanced conguration with the HP Embedded Web Server (EWS).........................................................................................................53

How to access the HP Embedded Web Server (EWS)................................................................................................................................54

HP Embedded Web Server features ........................................................................................................................................................................54

Congure IP network settings...................................................................................................................................................................................................61

Printer sharing disclaimer................................................................................................................................................................................................61

View or change network settings...............................................................................................................................................................................61

Rename the printer on a network................................................................................................................................................................................62

Manually congure IPv4 TCP/IP parameters from the control panel..............................................................................................62

Manually congure IPv6 TCP/IP parameters from the control panel..............................................................................................63

Link speed and duplex settings....................................................................................................................................................................................63

Printer security features................................................................................................................................................................................................................64

Security statements .............................................................................................................................................................................................................64

Assign an administrator password............................................................................................................................................................................64

IP Security .....................................................................................................................................................................................................................................65

Encryption support: HP High Performance Secure Hard Disks..........................................................................................................66

Lock the formatter..................................................................................................................................................................................................................66

Energy-conservation settings...................................................................................................................................................................................................66

Print with EconoMode..........................................................................................................................................................................................................66

Set the sleep timer and congure the printer to use 1 watt or less of power.........................................................................66

Set the sleep schedule........................................................................................................................................................................................................67

HP Web Jetadmin................................................................................................................................................................................................................................67

Software and rmware updates.............................................................................................................................................................................................67

6 Solve problems....................................................................................................................................................................................68

Control panel help system............................................................................................................................................................................................................68

Reset factory settings.....................................................................................................................................................................................................................69

Method one: Reset factory settings from the printer control panel................................................................................................69

Method two: Reset factory settings from the HP Embedded Web Server (network-connected printers

only) ....................................................................................................................................................................................................................................................69

A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel.............................................70

Change the “Very Low” settings...................................................................................................................................................................................70

Order supplies ...........................................................................................................................................................................................................................71

Printer does not pick up paper or misfeeds ...................................................................................................................................................................71

The printer does not pick up paper............................................................................................................................................................................71

The printer picks up multiple sheets of paper...................................................................................................................................................73

Clear paper jams ................................................................................................................................................................................................................................76

Paper jam locations (2-line control panel)............................................................................................................................................................76

Auto-navigation for clearing paper jams..............................................................................................................................................................77

Experiencing frequent or recurring paper jams?...........................................................................................................................................77

13.B2.D1 jam error in tray 1............................................................................................................................................................................................78

13.B2.D2 jam error in tray 2............................................................................................................................................................................................81

13.A3 jam error in tray 3 ....................................................................................................................................................................................................86

13.A4 jam error in tray 4 ....................................................................................................................................................................................................89

13.A5 jam error in tray 5 ....................................................................................................................................................................................................93

13.B2 jam error in top door..............................................................................................................................................................................................97

13.B4 jam error in rear door (fuser) ..........................................................................................................................................................................99

13.B9 jam error in rear door (fuser) .......................................................................................................................................................................101

13.D3 jam error in duplexer..........................................................................................................................................................................................103

13.E1 jam error in the output bin..............................................................................................................................................................................105

Resolving mono print quality problems ..........................................................................................................................................................................107

Troubleshoot print quality..............................................................................................................................................................................................108

Solve wired network problems ..............................................................................................................................................................................................120

Poor physical connection...............................................................................................................................................................................................120

The computer is unable to communicate with the printer...................................................................................................................120

The printer is using incorrect link and duplex settings for the network.....................................................................................121

New software programs might be causing compatibility problems............................................................................................121

The computer or workstation might be set up incorrectly...................................................................................................................121

The printer is disabled, or other network settings are incorrect.....................................................................................................121

Solve wireless network problems .......................................................................................................................................................................................121

Wireless connectivity checklist.................................................................................................................................................................................122

The printer does not print after the wireless conguration completes.....................................................................................123

The printer does not print, and the computer has a third-party rewall installed..............................................................123

The wireless connection does not work after moving the wireless router or printer.....................................................123

Cannot connect more computers to the wireless printer....................................................................................................................123

The wireless printer loses communication when connected to a VPN......................................................................................124

The network does not appear in the wireless networks list................................................................................................................124

The wireless network is not functioning.............................................................................................................................................................124

Reduce interference on a wireless network....................................................................................................................................................124

Appendix A Service and support ..................................................................................................................................................126

HP limited warranty statement..............................................................................................................................................................................................126

UK, Ireland, and Malta ........................................................................................................................................................................................................127

Austria, Belgium, Germany, Luxemburg. and Switzerland....................................................................................................................128

Belgium, France, Luxemburg, and Switzerland..............................................................................................................................................128

Italy...................................................................................................................................................................................................................................................131

Spain...............................................................................................................................................................................................................................................131

Denmark......................................................................................................................................................................................................................................132

Norway..........................................................................................................................................................................................................................................132

Sweden.........................................................................................................................................................................................................................................132

Portugal........................................................................................................................................................................................................................................132

Greece and Cyprus.............................................................................................................................................................................................................133

Hungary........................................................................................................................................................................................................................................133

Czech Republic.......................................................................................................................................................................................................................134

Slovakia........................................................................................................................................................................................................................................134

Poland............................................................................................................................................................................................................................................134

Bulgaria........................................................................................................................................................................................................................................135

Romania.......................................................................................................................................................................................................................................135

Belgium and the Netherlands.....................................................................................................................................................................................135

Finland...........................................................................................................................................................................................................................................136

Slovenia........................................................................................................................................................................................................................................136

Croatia ..........................................................................................................................................................................................................................................136

Latvia..............................................................................................................................................................................................................................................137

Lithuania......................................................................................................................................................................................................................................137

Estonia...........................................................................................................................................................................................................................................137

Limited Warranty Statement for HP Print Cartridges, Imaging Drums, and Imaging Units for use with HP

LaserJet Printers, HP Laser Printers and Samsung Branded Laser Printers....................................................................................138

Long life consumable and maintenance kit limited warranty statement..............................................................................................138

HP policy on non-HP supplies..................................................................................................................................................................................................138

HP anticounterfeit Web site.....................................................................................................................................................................................................138

Data stored on the toner cartridge....................................................................................................................................................................................139

End User License Agreement.................................................................................................................................................................................................139

Customer self-repair warranty service ..........................................................................................................................................................................143

Customer support...........................................................................................................................................................................................................................144

Appendix B Environmental product stewardship program.................................................................................................145

Protecting the environment......................................................................................................................................................................................................145

Battery information ........................................................................................................................................................................................................................145

Battery Notice for Brazil (for printers with non-removable battery).........................................................................................................145

Chemical substances...................................................................................................................................................................................................................146

Electronic hardware recycling................................................................................................................................................................................................146

EPEAT.........................................................................................................................................................................................................................................................146

Material restrictions.......................................................................................................................................................................................................................146

Material Safety Data Sheet (MSDS)..................................................................................................................................................................................146

Ozone production ............................................................................................................................................................................................................................146

Paper..........................................................................................................................................................................................................................................................146

Paper use................................................................................................................................................................................................................................................147

Plastics.....................................................................................................................................................................................................................................................147

Power consumption .......................................................................................................................................................................................................................147

HP LaserJet print supplies........................................................................................................................................................................................................147

Toner consumption.........................................................................................................................................................................................................................147

For more information.....................................................................................................................................................................................................................148

Brazil hardware recycling information.............................................................................................................................................................................148

Substances Table (China)..........................................................................................................................................................................................................149

SEPA Ecolabel User Information (China)........................................................................................................................................................................149

The regulation of the implementation on China energy label for printer, fax, and copier........................................................150

Disposal of waste equipment by users (EU, UK, and India)...............................................................................................................................150

EU Microplastics ...............................................................................................................................................................................................................................150

Product Power Data per European Union Commission Regulation 1275/2008 (EU)................................................................151

India Battery Waste Management (BWM) Rules.....................................................................................................................................................151

Restriction on Hazardous Substances statement (India) ................................................................................................................................151

Substances Table (Taiwan)........................................................................................................................................................................................................152

vii

WEEE (Turkey)......................................................................................................................................................................................................................................152

Appendix C Regulatory information ............................................................................................................................................153

Regulatory statements................................................................................................................................................................................................................153

Regulatory model identication numbers........................................................................................................................................................153

European Union & United Kingdom Regulatory Notice...........................................................................................................................153

European Union Consumer Laser Product.......................................................................................................................................................154

FCC regulations.....................................................................................................................................................................................................................154

Australia/New Zealand.....................................................................................................................................................................................................154

Canada - Industry Canada ICES Compliance Statement ....................................................................................................................154

VCCI statement (Japan)..................................................................................................................................................................................................154

Power cord instructions ..................................................................................................................................................................................................154

Power cord statement (Japan)...................................................................................................................................................................................155

Product Safety Statements..........................................................................................................................................................................................155

EMC statement (China)....................................................................................................................................................................................................155

EMC statement (Korea)....................................................................................................................................................................................................155

EMC statement (Taiwan)..................................................................................................................................................................................................155

Laser safety ..............................................................................................................................................................................................................................155

Laser statement for Finland.........................................................................................................................................................................................155

Nordic Statements (Denmark, Finland, Norway, Sweden)....................................................................................................................156

GS statement (Germany)................................................................................................................................................................................................156

Eurasian Conformity (Armenia, Belarus, Kazakhstan, Kyrgyzstan)................................................................................................157

Taiwan BSMI USB Port (Walk-up) statement....................................................................................................................................................157

Battery statements ........................................................................................................................................................................................................................158

Coin/button cell battery safety statements....................................................................................................................................................158

Index ......................................................................................................................................................................................................... 159

viii

Printer overview1

Review the location of features on the printer, the physical and technical specications of the printer, and

where to locate setup information.

The following information is correct at the time of publication. For current information, see

http://www.hp.com/support/lj6500n/dn

For more information:

HP's all-inclusive help for the printer includes the following information:

● Install and congure

● Learn and use

● Solve problems

● Download software and rmware updates

● Join support forums

● Find warranty and regulatory information

Warning icons

Use caution if you see a warning icon on your HP printer, as indicated in the icon denitions.

Figure 1-1 Caution: Electric shock

Figure 1-2 Caution: Hot surface

Figure 1-3 Caution: Keep body parts away from moving parts

Figure 1-4 Caution: Sharp edge in close proximity

Figure 1-5 Warning

Printer overview

Potential shock hazard

Review this important safety information.

● Read and understand these safety statements to avoid an electrical shock hazard.

● Always follow basic safety precautions when using this product to reduce risk of injury from re or

electric shock.

● Read and understand all instructions in the user guide.

● Observe all warnings and instructions marked on the product.

● Use only a grounded electrical outlet when connecting the product to a power source. If you do not

know whether the outlet is grounded, check with a qualied electrician.

● Do not touch the contacts on any of the sockets on the product. Replace damaged cords immediately.

● Unplug this product from wall outlets before cleaning.

● Do not install or use this product near water or when you are wet.

● Install the product securely on a stable surface.

● Install the product in a protected location where no one can step on or trip over the power cord.

● Do not place anything on top of the product. (For example, water, small metal or heavy objects,

candles, lit cigarettes, etc.).

This could result in electric shock or re.

Printer views (6500n, 6500dn)

Identify certain parts of the printer and the control panel.

Printer front view

Locate features on the front of the printer.

Figure 1-6 Printer front view

1 2 3

Chapter 1 Printer overview

Table 1-1 Printer front components

Item Description

1 2-line back-lit control panel

2 Output bin

3 Hardware Integration Pocket (HIP) for connecting accessory and third-party devices

4 Tray 1 (multipurpose tray)

5 Tray 2

6 On/Off button

Printer rear view

Locate features on the rear of the printer.

Figure 1-7 Printer rear view

Table 1-2 Rear components

Item Description

1 Rear door access (for clearing jams)

2 Toner cartridge door release button

3 USB 2.0 port for job storage and private printing)

4 Local area network (LAN) Ethernet (RJ-45) network port

5 USB 2.0 port (for job storage and private printing)

NOTE: This port should remain covered when not in use.

6 Power connection

7 Serial number and product number label

8 Tray 2 legal extension cover

Printer rear view 3

Control-panel view

The control panel provides access to the printer features and indicates the current status of the printer.

The display on this control panel is not a touchscreen. Use the arrow buttons and the OK button to

navigate and select menu items.

The Home screen provides access to the printer features and indicates the current status of the printer.

NOTE: The features that appear on the Home screen can vary, depending on the printer conguration.

Figure 1-8 Control-panel view

4 5

1011

Table 1-3 Control panel features

Item Control Description

1 Reset icon Select the Reset icon to clear changes, release the printer

from a paused state, display hidden errors, and restore

the default settings (including the language and keyboard

layout)

2 Sign In or Sign Out icon Select the Sign In icon to access secured features.

NOTE: This button displays only if the administrator has

congured the printer to require permission for access to

features.

Select the Sign Out icon to sign out of the printer. The

printer restores all options to the default settings.

Home button

Returns to the Home screen.

4 Chapter 1 Printer overview

Table 1-3 Control panel features (continued)

Item Control Description

Information button

Shows a screen to access several types of printer

information. Select the items on the screen for the

following information:

● Display Language: Change the language setting for

the current user session.

● Sleep Mode: Set the printer into sleep mode.

● Ethernet: View or change Ethernet connection

settings.

● Wi-Fi Direct: View information for how to connect

directly to the printer using a phone, tablet, or other

device (only when an optional wireless accessory is

installed).

● Wireless: View or change wireless connection

settings (only when an optional wireless accessory

is installed).

● HP Web Services: View information to connect and

print to the printer using HP Web Services (ePrint).

Help button

Provides a list of help topics or information about a topic

when using the Home screen, an application, an option, or

a feature.

Up arrow button

Navigates to the previous menu item in a vertical layout.

Message Center button

Displays the Message Center.

Right arrow button

Navigates to the next item in a menu list, or increases the

value of numeric items.

Start button

Starts the print job.

Down arrow button

Navigates to the next menu item in a vertical layout.

Cancel button

Pauses the printer and opens an active job.

NOTE: If there is an active job, the printer displays a

message to conrm the job cancellation.

Left arrow button

Navigates to the previous item in a menu, or decreases

the value of numeric items.

OK button

Accepts the selected value for an item, activates a

focused button, opens the keyboard to edit the focused

text eld or performs similar selection actions.

Back arrow button

Returns to a previous menu.

Clear button

Clears the entire entry in an input eld.

Press the Sign In button to open the Sign In screen.

Press the Sign Out button to sign out of the printer. The

printer restores all options to the default settings.

17 Numeric keypad Enters numeric values.

Control-panel view 5

Table 1-3 Control panel features (continued)

Item Control Description

18 Home-screen page indicator Indicates the number of applications available on the

Home screen. The current screen is highlighted. Use the

arrow buttons to scroll and access applications on the

Home screen.

Printer specications

Determine the specications for your printer model.

Technical specications (6500n, 6500dn)

Review the technical specications for the printer.

See http://www.hp.com/support/lj6500n/dn for current information.

Product numbers for each model

● 6500n - #A29ZBA

● 6500dn - #A29ZCA

Table 1-4

Paper handling specications

Paper handling features 6500n 6500dn

Tray 1 (100-sheet capacity)

Tray 2 (550-sheet capacity)

HP LaserJet 550 Sheet Paper Tray

Optional Optional

HP LaserJet 3x550 Sheet Paper Feeder

Optional Optional

HP LaserJet 550 Sheet Paper Tray with Storage Stand

Optional Optional

Automatic duplex printing

The printer supports two optional 550 Sheet paper trays on a desktop.

HP LaserJet 3x550 Sheet Paper Feeder has three 550 Sheet paper feeders on a caster stand and can support an additional 550

Sheet paper tray. (Maximum capacity of 550 Sheet paper trays: 4)

HP LaserJet 550 Sheet Paper Tray with Storage Stand has one 550 Sheet paper tray with a storage stand and can support two

additional 550 Sheet paper trays. (Maximum capacity of 550 Sheet paper trays: 3).

Table 1-5

Connectivity specications

Connectivity features 6500n 6500dn

10/100/1000 Ethernet LAN connection with IPv4 and IPv6

Wi-Fi accessory (Wi-Fi Direct and BLE): HP Jetdirect 3000w,

3100w, 3200w

Optional Optional

USB 2.0 rear ports

Hardware integration pocket (HIP) for connecting accessory

and third-party devices

6 Chapter 1 Printer overview

Table 1-6 Print specications

Print features 6500n 6500dn

Prints up to 57 pages per minute (ppm) on letter-sized paper,

and 55 ppm on A4

Job storage and private printing

Table 1-7 Mobility specications

Mobility features 6500n 6500dn

AirPrint, Mopria

Table 1-8 Other specications

Other features 6500n 6500dn

2 GB DDR4 base memory

8 GB embedded Multi-Media Controller (eMMC)

2-line back-lit control panel

HP Trusted Platform Module for encrypting all data that passes

through the printer

Supported operating systems

The following information applies to the printer-specic Windows and HP print drivers for macOS and to

the software installer.

Windows and macOS: Windows and Mac computers and Android and Apple mobile devices are

supported with this printer.

1. Go to support.hp.com.

2. Enter the printer name to get the printer drivers, create an HP account, register the printer, and

connect.

Linux: For information and print drivers for Linux, go to developers.hp.com/hp-linux-imaging-and-printing.

UNIX: For information and print drivers for UNIX, go to www.hp.com/go/unixmodelscripts.

Citrix Ready Kit Certication - Up to Citrix Server 7.18: For more information, go to

citrixready.citrix.com.

Supported operating systems and print drivers

NOTE: HP software and drivers are no longer supported in Windows 7, Windows Server 2008, and

Windows Server 2008 R2.

Supported operating systems

Table 1-9 Supported operating systems and print drivers

Operating system Print driver installed (from the software on the web)

Windows 11, 64-bit

Windows 10, 32-bit and 64-bit

The "HP PCL 6" printer-specic print driver is installed for this operating

system as part of the software installation.

Windows Server 2022, 64-bit The PCL 6 printer-specic print driver is available for download from the

printer-support website. Download the driver, and then use the Microsoft

Add Printer tool to install it.

Windows Server 2019, 64-bit The PCL 6 printer-specic print driver is available for download from the

printer-support website. Download the driver, and then use the Microsoft

Add Printer tool to install it.

Windows Server 2016, 64-bit The PCL 6 printer-specic print driver is available for download from the

printer-support website. Download the driver, and then use the Microsoft

Add Printer tool to install it.

Windows Server 2012 R2, 64-bit The PCL 6 printer-specic print driver is available for download from the

printer-support website. Download the driver, and then use the Microsoft

Add Printer tool to install it.

Windows Server 2012, 64-bit The PCL 6 printer-specic print driver is available for download from the

printer-support website. Download the driver, and then use the Microsoft

Add Printer tool to install it.

Chrome OS (Chromebook) Chromebook devices are supported for printing using the HP Smart app,

but they are not fully supported for printer setup.

macOS 14 Sonoma, macOS Ventura v13.0, macOS

Monterey v12.0

To install the print driver, download HP Easy Start from 123.hp.com.

Follow the steps provided to install the printer software and print driver.

NOTE: For a current list of supported operating systems, go to https://support.hp.com/ for HP's all-

inclusive help for the printer.

NOTE: For driver support for this printer, go to https://support.hp.com/drivers/printers.

Minimum system requirements

Table 1-10 Minimum system requirements for Windows

, macOS

, and mobile devices (iOS/Android)

Windows 10, Windows 11 (Service

Pack 1)

macOS 14 Sonoma, macOS Ventura

v13.0, macOS Monterey v12.0

Mobile devices, iOS, Android

32-bit or 64-bit

2 GB hard drive

Internet connection

USB port

2 GB hard drive

Internet connection

Router connection not required.

NOTE: For more information, go to

Printers that can use mobile printing

solutions.

Mobile printing solutions

HP offers multiple mobile printing solutions to enable easy printing to an HP printer from a laptop, tablet,

smartphone, or other mobile device.

Chapter 1 Printer overview

To see the full list of mobile printing options available for your printer, go to Printers that can use mobile

printing solutions.

NOTE: Update the printer rmware to ensure all mobile printing capabilities are supported.

● Wi-Fi Direct on wireless models

● AirPrint

● Android Printing

● HP Smart app

Printer dimensions (6500n, 6500dn)

Make sure your printer environment is large enough to accommodate the printer.

Figure 1-9 Dimensions for the printer closed

Figure 1-10 Dimensions for the printer opened

Table 1-11

Dimensions for the printer

Measurement Printer fully closed Printer fully opened

1. Width 400 mm (15.7 in) 400 mm (15.7 in)

Printer dimensions (6500n, 6500dn) 9

Table 1-11 Dimensions for the printer (continued)

Measurement Printer fully closed Printer fully opened

2. Height 340 mm (13.4 in) 340 mm (13.4 in)

3. Depth 400 mm (15.7 in) 725 mm (28.5 in)

Weight (with cartridges) 12.4 kg (27.3 lb) 12.4 kg (27.3 lb)

Power consumption, electrical specications, and acoustic emissions

In order to operate properly, the printer must be in an environment that meets certain power

specications.

See http://www.hp.com/support/lj6500n/dn for current information.

CAUTION: Power requirements are based on the country/region where the printer is sold. Do not

convert operating voltages. This will damage the printer and void the printer warranty.

Operating-environment range

In order to operate properly, the printer must be in an environment that meets certain specications.

Table 1-12 Operating-environment specications

Environment Recommended Storage

Temperature 15° to 27°C (59° to 80.6°F) 10° to 32.5°C (50° to 90.5°F)

Relative humidity 30% to 70% relative humidity (RH) 10% to 80% relative humidity (RH)

Printer hardware setup and software installation

For basic setup instructions, see the Hardware Installation Guide that came with the printer. For additional

instructions, go to HP support on the web.

Go to http://www.hp.com/support/lj6500n/dn for HP's all-inclusive help for the printer, which includes the

following information:

● Install and congure

● Learn and use

● Solve problems

● Download software and rmware updates

● Join support forums

● Find warranty and regulatory information

● Find instructions about how to use the Microsoft Add Printer tool

Chapter 1 Printer overview

Paper trays2

Discover how to load and use the paper trays, including how to load special items such as envelopes and

labels.

The following information is correct at the time of publication. For current information, see

http://www.hp.com/support/lj6500n/dn .

For more information:

HP's all-inclusive help for the printer includes the following information:

● Install and congure

● Learn and use

● Solve problems

● Download software and rmware updates

● Join support forums

● Find warranty and regulatory information

Use caution when loading the paper trays.

CAUTION: Do not extend more than one paper tray at a time.

Do not use paper tray as a step.

All trays must be closed while relocating/moving product.

Keep hands out of paper trays or drawers when closing.

If the printer has a keyboard, close keyboard tray when not in use.

Load paper to Tray 1 (multipurpose tray)

The following information describes how to load paper in Tray 1.

CAUTION: To avoid jams, never add or remove paper from Tray 1 during printing.

Load Tray 1 (multipurpose tray)

This tray holds up to 100 sheets of 75 grams per square meter (20 lb) paper, or 10 envelopes.

View a video of how to load paper in Tray 1

NOTE: Select the correct paper type in the print driver before printing.

Paper trays

1. Open Tray 1.

2. Pull out the tray extension to support the paper, if necessary.

Chapter 2 Paper trays

3. Use the adjustment latch to spread the paper guides outward.

4. Load paper in the tray.

Make sure that the paper ts under the three triangle ll line on the paper guides.

NOTE: The maximum stack height is 10 mm (0.4 in), or approximately 100 sheets of 75 grams per

square meter (20 lb) paper.

Load Tray 1 (multipurpose tray)

5. Using the adjustment latch, adjust the side guides so that they lightly touch the paper stack, but do

not bend it.

Tray 1 (multipurpose tray) paper orientation

Position paper correctly in Tray 1 (multipurpose tray) to ensure the best print quality.

Table 2-1

Letterhead or pre-printed paper - Portrait

Paper type Output How to load paper

Letterhead or pre-printed 1-sided printing Face-up

Bottom top edge leading into the printer.

14 Chapter 2 Paper trays

Table 2-1 Letterhead or pre-printed paper - Portrait (continued)

Paper type Output How to load paper

Letterhead or pre-printed 2-sided printing Face-down

Top edge leading into the printer.

Letterhead or pre-printed, Pre-

punched

1-sided printing Face-up

Holes toward the right side of the printer.

Letterhead or pre-printed, Pre-

punched

2-sided printing Face-down

Holes toward the right side of the printer.

Tray 1 (multipurpose tray) paper orientation 15

Table 2-2 Letterhead or pre-printed paper - Landscape

Duplex mode How to load paper

1-sided printing Face-up

Pre-printed image face up and to the right leading into the

printer.

Automatic two-sided printing or with Alternative Letterhead

Mode enabled

Face-down

Pre-printed image face down and to the right leading into the

printer.

16 Chapter 2 Paper trays

Table 2-3 Pre-punched paper - Portrait

Duplex mode How to load paper

1-sided or 2-sided printing Punch holes right

Holes toward the right side of the printer.

Load paper to Tray 2-6

Review the following information about loading paper to Tray 2, 3, 4, 5 and 6

Load Tray 2 or the optional 550-sheet trays

These trays hold up to 550 sheets of 75 grams per square meter (20 lb) paper.

View a video of how to load paper in Tray 2 and the optional trays

NOTE: The procedure to load paper to Tray 2 or the optional 550-sheet trays is the same. Only Tray 2 is

shown here.

1. Open the tray.

NOTE: Do not open any tray while it is in use.

Load paper to Tray 2-6

2. Before loading paper, adjust the paper-width guides by holding down the blue lock/unlock toggle

switch on the rear paper-width guide, pinching the blue adjustment latch on the front paper-width

guide, and then sliding the guides to the fully open position.

Adjust the paper-length and paper-width guides to the size of the paper being used.

Chapter 2 Paper trays

3. Load paper into the tray.

4. Check the paper to verify the guides lightly touch the stack, but do not bend it.

NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the

indentations or markings in the tray.

NOTE: To prevent jams, adjust the paper guides to the correct size and do not overll the tray. Be

sure that the top of the stack is below the tray full indicator.

Load Tray 2 or the optional 550-sheet trays

5. Close the tray.

6. The tray conguration message displays on the printer control panel.

7. Select OK to accept the detected type and size, or select Modify to choose a different paper size or

type.

For custom-size paper, specify the X and Y dimensions for the paper when the prompt displays on the

printer control panel.

Tray 2 and the optional 550-sheet trays paper orientation

Position paper correctly in Tray 2 and the optional 550-sheet trays to ensure the best print quality.

Table 2-4

Letterhead or pre-printed paper - Portrait

Paper type Output How to load paper

Letterhead or pre-printed 1-sided printing Face-down

Top edge toward the printer.

Face-up, flip short edge

123

20 Chapter 2 Paper trays

Table 2-4 Letterhead or pre-printed paper - Portrait (continued)

Paper type Output How to load paper

Letterhead or pre-printed 2-sided printing Face-up

Top edge away from the printer

123

Face-up, flip long edge

Pre-punched 1-sided printing Face-down

Holes toward the right side of the printer

Face-up, flip short edge

Landscape pre-punched

123

Pre-punched 2-sided printing Face-up

Holes toward the left side of the printer

Face-up, flip long edge

Portrait pre-punched

123

Tray 2 and the optional 550-sheet trays paper orientation 21

Table 2-5 Letterhead or pre-printed paper - Landscape

Duplex mode How to load paper

1-sided printing Face-down

Letterhead to the left of the printer

Face-down, flip short edge

123

Automatic 2-sided printing or with Alternative Letterhead Mode

enabled

Face-up

Letterhead to the right of the printer

Face-up, flip long edge

22 Chapter 2 Paper trays

Table 2-6 Prepunched paper - Portrait

Duplex mode How to load paper

1 or 2 sided printing Pre-punched to the right

Holes at the right of the tray

Face-up, flip long edge

Portrait pre-punched

Use alternative letterhead mode

Use the Alternative Letterhead Mode feature to load letterhead or preprinted paper into the tray the same

way for all jobs, whether printing to one side of the sheet of paper or to both sides. When using this mode,

load paper as for automatic duplex printing.

Enable Alternative Letterhead Mode by using the printer control-panel menus

Use the Settings menu to enable Alternative Letterhead Mode.

1. From the Home screen on the printer control panel, open the Settings menu.

2. Open the following menus:

a. Print

b. Manage Trays

c. Alternative Letterhead Mode

3. Select On, and then press the OK button.

Load and print envelopes

To print on envelopes, use Tray 1 (multipurpose tray) or the optional envelope feeder kit tray.

In addition to the instructions provided in this document, you can view the following video of how to load

envelopes in the printer.

View a video of how to load envelopes in the printer

Tray 1 (multipurpose tray) holds up to 10 envelopes.

The Envelope Feeder Kit holds up to 50 envelopes.

Use alternative letterhead mode

Print envelopes

To print envelopes using the manual feed option, follow these steps to select the correct settings in the

print driver, and then load the envelopes into the tray after sending the print job to the printer.

1. From the software program, select the Print option.

2. Select the printer from the list of printers, and then click the Properties or Preferences button to

open the print driver.

NOTE: The name of the button varies for different software programs.

3. Click the Paper/Quality tab.

4. In the Paper size drop-down list, select the correct size for the envelopes.

5. In the Paper type drop-down list, select Envelope.

6. In the Paper source drop-down list, select Manual feed.

7. Click the OK button to close the Document Properties dialog box.

8. In the Print dialog box, click the OK button to print the job.

Tray 1 envelope orientation

When loading envelopes, load them according to the information in the following table.

Chapter 2 Paper trays

Table 2-7 Envelope orientation

Tray How to load

Tray 1 Face-up

Short, postage-end leading into the printer

Envelope Feeder Kit envelope orientation

When loading envelopes, load them according to the information in the following table.

Table 2-8

Envelope orientation

Envelope feeder kit How to load

Envelope Feeder Kit Face-down

Short, postage-end leading into the printer

Load and print labels

To print on sheets of labels, use only Tray 1 (multipurpose tray), Tray 2, Tray 3 and the optional 550-sheet

trays.

Manually feed labels

Use the manual feed mode for Tray 1 (multipurpose tray) to print sheets of labels.

Envelope Feeder Kit envelope orientation

1. From the software program, select the Print option.

2. Select the printer from the list of printers, and then click the Properties or Preferences button to

open the print driver.

NOTE: The name of the button varies for different software programs.

3. Click the Paper/Quality tab.

4. In the Paper size drop-down list, select the correct size for the sheets of labels.

5. In the Paper type drop-down list, select Labels.

6. In the Paper source drop-down list, select Manual feed.

7. Click the OK button to close the Document Properties dialog box.

8. In the Print dialog box, click the Print button to print the job.

Label orientation

Labels need to be loaded in a specic manner in order to print correctly.

Table 2-9 Label orientation

Tray How to load labels

Tray 1 Face-down

Bottom edge leading into the printer

26 Chapter 2 Paper trays

Supplies, accessories, and parts3

Order supplies or accessories, replace the toner cartridges, or remove and replace another part.

The following information is correct at the time of publication. For current information, see

http://www.hp.com/support/lj6500n/dn .

HP's all-inclusive help for the printer includes the following information:

● Install and congure

● Learn and use

● Solve problems

● Download software and rmware updates

● Join support forums

● Find warranty and regulatory information

Order supplies, accessories, and parts

Find out how to obtain replacement supplies, accessories, and parts for the printer.

Ordering

Order parts, supplies, or accessories through one of the following channels.

Table 3-1

Ordering options

Ordering option Ordering information

Order supplies and paper www.hp.com

Order genuine HP parts or accessories www.hp.com/buy/parts

Order through service or support providers Contact an HP-authorized service or support provider.

Order using the HP Embedded Web Server (EWS) To access, in a supported web browser on your computer, enter

the printer IP address or host name in the address/URL eld.

The EWS contains a link to the HP website, which provides

options for purchasing Original HP supplies.

Supplies

Find information about the supplies that are available for your printer.

NOTE: Cartridges are for distribution and use with their designated product only; they will not work with

other printer models.

Supplies, accessories, and parts

Table 3-2 Supplies

Item Cartridge number Part number

HP 159A Black Original LaserJet Toner

Cartridge

159A W1590A

HP 159X Black Original LaserJet Toner

Cartridge

159X W1590X

HP 159Y Black Original LaserJet Toner

Cartridge

159Y W1590Y

Accessories

Find information about the accessories that are available for your printer.

Table 3-3 Accessories

Description Part number

HP LaserJet 550 Sheet Paper Tray 6C7M6A

HP LaserJet 3x550 Sheet Paper Feeder B01KLA

HP LaserJet 550 Sheet Paper Tray with Storage Stand B01KTA

HP LaserJet Envelope Feeder Kit B01KSA

HP Printing Voice Assistant 478C2A

HP Jetdirect LAN Accessory Module 8FP31A

HP Legic Card USB Reader 4QL32A

HP Accessibility Kit 2TD64A

HP USB Universal Card Reader X3D03A

HP Internal USB Expansion Kit 4XN67A

Customer self-repair parts

Customer self-repair (CSR) parts are available for many HP LaserJet printers to reduce repair time.

NOTE: More information about the CSR program and benets can be found at www.hp.com/go/csr-

support.

Genuine HP replacement parts can be ordered at www.hp.com/buy/parts or by contacting an HP-

authorized service or support provider. When ordering, one of the following will be needed: part number,

serial number (found on back of printer), product number, or printer name.

● Parts listed as Mandatory self-replacement are to be installed by the customer unless the customer

is willing to pay HP service personnel to perform the repair. For these parts, on-site or return-to-depot

support is not provided under the HP printer warranty.

● Parts listed as Optional self-replacement can be installed by HP service personnel at your request for

no additional charge during the printer warranty period.

Chapter 3 Supplies, accessories, and parts

Table 3-4 Customer self-repair (CSR) parts

Item Description Self-replacement

options

Part number

550-sheet paper input tray Replacement cassette for Tray 2 Mandatory RM2-3615-000CN

HP Color LaserJet 550 sheet Paper

Tray

550-sheet paper feeder (optional

Tray 3)

Mandatory 6QN57A

Congure the HP toner-supply-protection settings

A network administrator can congure the toner-supply-protection settings using the printer control panel

or the HP Embedded Web Server (EWS).

Introduction

Use HP Cartridge Policy and Supply Protection to control which cartridges are installed in the printer and

protect the cartridges that are installed from theft.

In HP Web Jetadmin, the settings are located under the Device Management pane in the following menu

chain: Cong > Supplies > Cartridge Policy or Supply Protection.

● Cartridge Policy: This feature protects the printer from counterfeit toner cartridges by allowing only

genuine HP cartridges to be used with the printer. Using genuine HP cartridges ensures the best

possible print quality. When someone installs a cartridge that is not a genuine HP cartridge, the printer

control panel displays a message that the cartridge is unauthorized and it provides information

explaining how to proceed.

● Supply Protection: This feature permanently associates toner cartridges with a specic printer,

or eet of printers, so they cannot be used in other printers. Protecting cartridges protects your

investment. When this feature is enabled, if someone attempts to transfer a protected cartridge

from the original printer into an unauthorized printer, that printer will not print with the protected

cartridge. The printer control panel displays a message that the cartridge is protected, and it provides

information explaining how to proceed.

CAUTION: After enabling supply protection for the printer, all subsequent toner cartridges installed

in the printer are automatically and permanently protected. To avoid protecting a new cartridge,

disable the feature before installing the new cartridge.

Turning the feature off does not turn off protection for cartridges that are currently installed.

Enable or disable the Cartridge Policy feature

The Cartridge Policy feature can be enabled or disabled using the control panel or the Embedded Web

Server (EWS).

NOTE: Enabling or disabling this feature might require entering an administrator password.

Check with your administrator to determine if an administrator password has been set. EWS passwords

cannot be recovered.

Use the printer control panel to enable the Cartridge Policy feature

From the printer control panel, a network administrator can enable the Cartridge Policy feature. This allows

only genuine HP cartridges to be used with the printer.

Congure

the HP toner-supply-protection settings 29

1. From the Home screen on the printer control panel, navigate to the Settings application, and then

select the Settings icon.

2. Open the following menus:

a. Manage Supplies

b. Cartridge Policy

3. Select Authorized HP.

Use the printer control panel to disable the Cartridge Policy feature

From the printer control panel, a network administrator can disable the Cartridge Policy feature. This

removes the restriction that only genuine HP cartridges can be used.

1. From the Home screen on the printer control panel, navigate to the Settings application, and then

select the Settings icon.

2. Open the following menus:

a. Manage Supplies

b. Cartridge Policy

3. Select Off.

Use the HP Embedded Web Server (EWS) to enable the Cartridge Policy feature

From the EWS, a network administrator can enable the Cartridge Policy feature. This allows only genuine

HP cartridges to be used with the printer.

1. Open the HP Embedded Web Server (EWS):

a. On the printer control panel, press the Information button , and then use the arrow keys to

select the Ethernet menu. Press the OK button to open the menu and display the IP

address or host name.

b. Open a web browser, and in the address line, type the IP address or host name exactly as it

displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS

opens.

NOTE: If the web browser displays a message indicating that the connection is not private or

secure, click the Advanced option, and then click the link to Continue... or Proceed... to the

website.

Accessing this website will not harm the computer.

2. Open the Supplies tab.

3. From the left navigation pane, select Manage Supplies.

4. In the Supply Settings area, select Authorized HP from the Cartridge Policy drop-down list.

5. Click the Apply button to save the changes.

Chapter 3 Supplies, accessories, and parts

Use the HP Embedded Web Server (EWS) to disable the Cartridge Policy feature

From the EWS, a network administrator can disable the Cartridge Policy feature. This removes the

restriction that only genuine HP cartridges can be used.

1. Open the HP Embedded Web Server (EWS):

a. On the printer control panel, press the Information button , and then use the arrow keys to

select the Ethernet menu. Press the OK button to open the menu and display the IP

address or host name.

b. Open a web browser, and in the address line, type the IP address or host name exactly as it

displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS

opens.

NOTE: If the web browser displays a message indicating that accessing the website might not

be safe, select the option to continue to the website. Accessing this website will not harm the

computer.

2. Open the Supplies tab.

3. From the left navigation pane, select Manage Supplies.

4. In the Supply Settings area, select Off from the Cartridge Policy drop-down list.

5. Click the Apply button to save the changes.

Troubleshoot Cartridge Policy control panel error messages

Review the recommended actions for Cartridge Policy error messages.

Table 3-5

Cartridge Policy control panel error messages

Error message Description Recommended action

10.0X.30 Unauthorized <Color>

Cartridge

The administrator has congured this

printer to use only genuine HP supplies

that are still under warranty. The

cartridge must be replaced to continue

printing.

Replace the cartridge with a genuine HP

toner cartridge.

If you believe you purchased a

genuine HP supply, visit www.hp.com/go/

anticounterfeit to determine if the toner

cartridge is a genuine HP cartridge, and

learn what to do if it is not a genuine HP

cartridge.

Enable or disable the Supply Protection feature

The Supply Protection feature can be enabled or disabled using the control panel or the Embedded Web

Server (EWS).

NOTE: Enabling or disabling this feature might require entering an administrator password.

Check with your administrator to determine if an administrator password has been set. EWS passwords

cannot be recovered.

Use the HP Embedded Web Server (EWS) to disable the Cartridge Policy feature

Use the printer control panel to enable the Supply Protection feature

From the printer control panel, a network administrator can enable the Supply Protection feature. This

protects the cartridges associated with the printer from being stolen and used in other printers.

1. From the Home screen on the printer control panel, navigate to the Settings application, and then

select the Settings icon.

2. Open the following menus:

a. Manage Supplies

b. Supply Protection

3. Select Protect supplies.

4. When the printer prompts to conrm, select Continue to enable the feature.

CAUTION: After enabling supply protection for the printer, all subsequent toner cartridges installed

in the printer are automatically and permanently protected. To avoid protecting a new cartridge,

disable the feature before installing the new cartridge.

Turning the feature off does not turn off protection for cartridges that are currently installed.

Use the printer control panel to disable the Supply Protection feature

From the printer control panel, a network administrator can disable the Supply Protection feature. This

removes protection for any new cartridges installed in the printer.

1. From the Home screen on the printer control panel, navigate to the Settings application, and then

select the Settings icon.

2. Open the following menus:

a. Manage Supplies

b. Supply Protection

3. Select Off.

Use the HP Embedded Web Server (EWS) to enable the Supply Protection feature

From the EWS, a network administrator can enable the Supply Protection feature. This protects the

cartridges associated with the printer from being stolen and used in other printers.

1. Open the HP Embedded Web Server (EWS):

On the printer control panel, press the Information button , and then use the arrow keys to

select the Ethernet menu. Press the OK button to open the menu and display the IP

address or host name.

Chapter 3 Supplies, accessories, and parts

b. Open a web browser, and in the address line, type the IP address or host name exactly as it

displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS

opens.

NOTE: If the web browser displays a message indicating that the connection is not private or

secure, click the Advanced option, and then click the link to Continue... or Proceed... to the

website.

Accessing this website will not harm the computer.

2. Open the Supplies tab.

3. From the left navigation pane, select Manage Supplies.

4. In the Supply Settings area, select Protect supplies from the Supply Protection drop-down list.

5. Click the Apply button to save the changes.

CAUTION: After enabling cartridge protection for the printer, all subsequent toner cartridges

installed in the printer are automatically and permanently protected. To avoid protecting a new

cartridge, disable the feature before installing the new cartridge.

Turning the feature off does not turn off protection for cartridges that are currently installed.

Use the HP Embedded Web Server (EWS) to disable the Supply Protection feature

From the EWS, a network administrator can disable the Supply Protection feature. This removes protection

for any new cartridges installed in the printer.

1. Open the HP Embedded Web Server (EWS):

a. On the printer control panel, press the Information button , and then use the arrow keys to

select the Ethernet menu. Press the OK button to open the menu and display the IP

address or host name.

b. Open a web browser, and in the address line, type the IP address or host name exactly as it

displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS

opens.

NOTE: If the web browser displays a message indicating that the connection is not private or

secure, click the Advanced option, and then click the link to Continue... or Proceed... to the

website.

Accessing this website will not harm the computer.

2. Open the Supplies tab.

3. From the left navigation pane, select Manage Supplies.

4. In the Supply Settings area, select Off from the Supply Protection drop-down list.

5. Click the Apply button to save the changes.

Use the HP Embedded Web Server (EWS) to disable the Supply Protection feature

Troubleshoot Supply Protection control panel error messages

Review the recommended actions for Supply Protection error messages.

Table 3-6 Supply Protection control panel error messages

Error message Description Recommended action

10.0X.57 Protected <Color>

Cartridge

The cartridge can only be used in the printer or eet

of printers that initially protected it using HP Supply

Protection.

The Supply Protection feature allows an administrator

to restrict cartridges to work in only one printer or

eet of printers. The cartridge must be replaced to

continue printing.

Replace the cartridge with a new

toner cartridge.

Replace the toner cartridge

To ensure optimal print quality, replace the toner cartridge when the printer alerts you that the toner is low

or empty.

Toner cartridge information

Review details about ordering replacement toner cartridges.

The printer indicates when the toner-cartridge level is low and very low. The actual toner cartridge life

remaining can vary. Consider having a replacement cartridge available to install when print quality is no

longer acceptable.

Continue printing with the current cartridge until redistributing the toner no longer yields acceptable print

quality. To redistribute the toner, remove the toner cartridge from the printer and gently rock the cartridge

back and forth end to end. For graphical representation, see the cartridge replacement instructions.

Reinsert the toner cartridge into the printer, and then close the cover.

To purchase cartridges or check cartridge compatibility for the printer, go to

https://learn-about-supplies.ext.hp.com/. Scroll to the bottom of the page and verify that the country/region

is correct.

Table 3-7

Item Cartridge number Part number

HP 160A Black Original LaserJet Toner

Cartridge

160A W1600A

HP 160X High Yield Black Original

LaserJet Toner Cartridge

160X W1600X

HP 160Y Extra High Yield Black Original

Toner Cartridge

160Y W1600Y

NOTE: High-yield toner cartridges contain more toner than standard cartridges for increased page

yield. For more information, go to www.hp.com/go/toneryield.

Chapter 3 Supplies, accessories, and parts

Do not remove the toner cartridge from its package until it is time to replace it.

CAUTION: To prevent damage to the toner cartridge, do not expose it to light for more than a few

minutes. Cover the green imaging drum if the toner cartridge must be removed from the printer for an

extended period of time.

The following illustration shows the toner cartridge components.

Figure 3-1 Toner cartridge components

Table 3-8 Toner cartridge components

Callout Description

1 Imaging drum

CAUTION: Do not touch the imaging drum. Fingerprints can cause print-quality problems.

2 Memory chip

CAUTION: If toner gets on clothing, wipe it off by using a dry cloth and wash the clothes in cold water.

Hot water sets toner into fabric.

NOTE: Information about recycling used toner cartridges is in the toner cartridge box or at

www.hp.com/hprecycle.

Toner cartridge information

Remove and replace the toner cartridge

Follow these steps to replace the toner cartridge.

View a video of how to replace a toner cartridge

1. Press the toner cartridge door release button on the left panel to open the toner cartridge door.

2. Grasp the handle of the toner cartridge and then pull the toner cartridge up and out to remove it from

the printer.

Chapter 3 Supplies, accessories, and parts

3. Remove the new toner cartridge from its package. Save all packaging for recycling the used toner

cartridge.

4. Hold the new toner cartridge at both ends and rock it back and forth, end to end, to distribute the

toner evenly inside the cartridge.

5. Align the new toner cartridge with its slot and insert it into the printer until it is rmly seated.

Remove and replace the toner cartridge

6. Close the toner cartridge door.

7. Pack the used toner cartridge into the box that the new toner cartridge came in. See the enclosed

recycling guide for information about recycling.

In the U.S. and Canada, a pre-paid shipping label is included in the box. In other countries/regions, go

to www.hp.com/hprecycle to print a pre-paid shipping label.

Adhere the pre-paid shipping label to the box, and return the used cartridge to HP for recycling.

Chapter 3 Supplies, accessories, and parts

Print4

Print using the software, or print from a mobile device or USB ash drive.

The following information is correct at the time of publication. For current information, see

http://www.hp.com/support/lj6500n/dn .

For more information:

HP's all-inclusive help for the printer includes the following information:

● Install and congure

● Learn and use

● Solve problems

● Download software and rmware updates

● Join support forums

● Find warranty and regulatory information

Print tasks (Windows)

Learn about common printing tasks for Windows users.

How to print (Windows)

Use the Print option from a software application to select the printer and basic options for your print job.

The following procedure describes the basic printing process for Windows.

1. From the software program, select the Print option.

2. Select the printer from the list of printers. To change settings, click the Printer Properties or

Preferences button to open the print driver.

NOTE: The name of the button varies for different software programs.

For the HP PCL 6 driver, the HP AiO Printer Remote application downloads additional driver features

when More settings is selected.

NOTE: For more information, click the Help (?) button in the print driver.

3. Click the tabs in the print driver to congure the available options. For example, set the paper

orientation on the Finishing tab, and set the paper source, paper type, paper size, and quality

settings on the Paper/Quality tab.

4. Click the OK button to return to the Print dialog box. Select the number of copies to print from this

screen.

5. Click the Print button to print the job.

Automatically print on both sides (Windows)

If your printer has an automatic duplexer installed, you can automatically print on both sides of the paper.

Use a paper size and type supported by the duplexer.

1. From the software program, select the Print option.

2. Select the printer from the list of printers, and then click the Printer Properties or Preferences

button to open the print driver.

NOTE: The name of the button varies for different software programs.

For the HP PCL 6 driver, the HP AiO Printer Remote application downloads additional driver features

when More settings is selected.

3. Click the Finishing tab.

4. Select Print on both sides. Click OK to close the Document Properties dialog.

5. In the Print dialog, click Print to print the job.

Manually print on both sides (Windows)

Use this procedure for printers that do not have an automatic duplexer installed or to print on paper that

the duplexer does not support.

1. From the software program, select the Print option.

2. Select the printer from the list of printers, and then click the Printer Properties or Preferences

button to open the print driver.

NOTE: The name of the button varies for different software programs.

For the HP PCL 6 driver, the HP AiO Printer Remote application downloads additional driver features

when More settings is selected.

3. Click the Finishing tab.

4. Select Print on both sides (manually), and then click OK to close the Document Properties dialog.

5. In the Print dialog, click Print to print the rst side of the job.

6. Retrieve the printed stack from the output bin, and place it in Tray 1.

7. If prompted, select the appropriate control panel button to continue.

Print multiple pages per sheet (Windows)

When you print from a software application using the Print option, you can select an option to print

multiple pages on a single sheet of paper. For example, you might want to do this if you are printing a very

large document and want to save paper.

1. From the software program, select the Print option.

2. Select the printer from the list of printers, and then click the Printer Properties or Preferences

button to open the print driver.

NOTE: The name of the button varies for different software programs.

Chapter 4 Print

For the HP PCL 6 driver, the HP AiO Printer Remote application downloads additional driver features

when More settings is selected.

3. Click the Finishing tab.

4. Select the number of pages per sheet from the Pages per sheet drop-down.

5. Select the correct Print page borders, Page order, and Orientation options. Click OK to close the

Document Properties dialog.

6. In the Print dialog, click Print to print the job.

Select the paper type (Windows)

When you print from a software application using the Print option, you can set the paper type you are

using for your print job. For example, if your default paper type is Letter, but you are using a different paper

type for a print job, select that specic paper type.

1. From the software program, select the Print option.

2. Select the printer from the list of printers, and then click the Printer Properties or Preferences

button to open the print driver.

NOTE: The name of the button varies for different software programs.

For the HP PCL 6 driver, the HP AiO Printer Remote application downloads additional driver features

when More settings is selected.

3. Click the Paper/Quality tab.

4. Select the paper type from the Paper type drop-down list.

5. Click OK to close the Document Properties dialog. In the Print dialog, click Print to print the job.

If the tray needs to be congured, a tray conguration message displays on the printer control panel.

6. Load the tray with the specied type and size of paper, and then close the tray.

7. Touch the OK button to accept the detected type and size, or touch the Modify button to choose a

different paper size or type.

8. Select the correct type and size, and then touch the OK button.

Additional print tasks

Locate information on the Web for performing common printing tasks.

Go to http://www.hp.com/support/lj6500n/dn .

Instructions are available for print tasks, such as the following:

● Create and use printing shortcuts or presets

● Select the paper size, or use a custom paper size

● Select the page orientation

● Create a booklet

● Scale a document to t a specic paper size

Select the paper type (Windows)

● Print the rst or last pages of the document on different paper

● Print watermarks on a document

Print tasks (macOS)

Print using the HP printing software for macOS, including how to print on both sides or print multiple pages

per sheet.

How to print (macOS)

Use the Print option from a software application to select the printer and basic options for your print job.

The following procedure describes the basic printing process for macOS.

1. Click the File menu, and then click the Print option.

2. Select the printer.

3. Click Show Details or Copies & Pages, and then select other menus to adjust the print settings.

NOTE: The name of the item varies for different software programs.

4. Click the Print button.

Automatically print on both sides (macOS)

If your printer has an automatic duplexer installed, you can automatically print on both sides of the paper.

Use a paper size and type supported by the duplexer.

NOTE: This information applies to printers that include an automatic duplexer.

NOTE: This feature is available if you install the HP print driver. It might not be available if you are using

AirPrint

1. Click the File menu, and then click the Print option.

2. Select the printer.

3. Click Show Details or Copies & Pages, and then click the Layout menu.

macOS 12.0 Monterey and later: Click Show Details, click Two-Sided, and then click the Layout

menu.

NOTE: The name of the item varies for different software programs.

4. Select a binding option from the Two-Sided drop-down list.

5. Click the Print button.

Manually print on both sides (macOS)

Use this procedure for printers that do not have an automatic duplexer installed or to print on paper that

the duplexer does not support.

NOTE: This feature is available if you install the HP print driver. It might not be available if you are using

AirPrint.

Chapter 4 Print

1. Click the File menu, and then click the Print option.

2. Select the printer.

3. Click Show Details or Copies & Pages, and then click the Manual Duplex menu.

NOTE: The name of the item varies for different software programs.

4. Click the Manual Duplex box, and select a binding option.

5. Click the Print button.

6. Go to the printer and remove any blank paper that is in Tray 1.

7. Retrieve the printed stack from the output bin and place it with the printed-side facing down in the

input tray.

8. If prompted, touch the appropriate control panel button to continue.

Print multiple pages per sheet (macOS)

When you print from a software application using the Print option, you can select an option to print

multiple pages on a single sheet of paper. For example, you might want to do this if you are printing a very

large document and want to save paper.

1. Click the File menu, and then click the Print option.

2. Select the printer.

3. Click Show Details or Copies & Pages, and then click the Layout menu.

NOTE: The name of the item varies for different software programs.

4. From the Pages per Sheet drop-down list, select the number of pages that you want to print on each

sheet.

5. In the Layout Direction area, select the order and placement of the pages on the sheet.

6. From the Borders menu, select the type of border to print around each page on the sheet.

7. Click the Print button.

Select the paper type (macOS)

When you print from a software application using the Print option, you can set the paper type you are

using for your print job. For example, if your default paper type is Letter, but you are using a different paper

type for a print job, select that specic paper type.

1. Click the File menu, and then click the Print option.

2. Select the printer.

3. Click Show Details or Copies & Pages, and then click the Media & Quality menu or the Paper/

Quality menu.

NOTE: The name of the item varies for different software programs.

Print multiple pages per sheet (macOS)

4. Select from the Media & Quality or Paper/Quality options.

NOTE: This list contains the master set of options available. Some options are not available on all

printers.

● Media Type: Select the option for the type of paper for the print job.

● Print Quality or Quality: Select the resolution level for the print job.

● Edge-To-Edge Printing: Select this option to print close to the paper edges.

5. Click the Print button.

Additional print tasks

Locate information on the Web for performing common printing tasks.

Go to http://www.hp.com/support/lj6500n/dn .

Instructions are available for print tasks, such as the following:

● Create and use printing shortcuts or presets

● Select the paper size, or use a custom paper size

● Select the page orientation

● Create a booklet

● Scale a document to t a specic paper size

● Print the rst or last pages of the document on different paper

● Print watermarks on a document

Store print jobs on the printer to print later or print privately

Store print jobs in the printer memory for printing at a later time.

Introduction

The following information provides procedures for creating and printing documents that are stored on the

USB ash drive. These jobs can be printed at a later time or printed privately.

Create a stored job (Windows)

Store jobs on the USB ash drive for private or delayed printing.

1. From the software program, select the Print option.

2. Select the printer from the list of printers, and then select Printer Properties or Preferences.

NOTE: The name of the button varies for different software programs.

For the HP PCL 6 driver, the HP AiO Printer Remote application downloads additional driver features

when More settings is selected.

3. Click the Job Storage tab.

Chapter 4 Print

4. Select a Job Storage Mode option:

● Proof and Hold: Print and proof one copy of a job, and then print more copies.

● Personal Job: The job does not print until you request it at the printer control panel. For this

job-storage mode, you can select one of the Make Job Private/Secure options. If you assign a

personal identication number (PIN) to the job, you must provide the required PIN at the control

panel. If you encrypt the job, you must provide the required password at the control panel. The

print job is deleted from memory after it prints and is lost if the printer loses power.

● Quick Copy: Print the requested number of copies of a job and store a copy of the job in the

printer memory so you can print it again later.

● Stored Job: Store a job on the printer and allow other users to print the job at any time. For this

job-storage mode, you can select one of the Make Job Private/Secure options. If you assign

a personal identication number (PIN) to the job, the person who prints the job must provide

the required PIN at the control panel. If you encrypt the job, the person who prints the job must

provide the required password at the control panel.

5. To use a custom user name or job name, click the Custom button, and then enter the user name or

the job name.

Select which option to use if another stored job already has that name:

● Use Job Name + (1-99): Append a unique number to the end of the job name.

● Replace Existing File: Overwrite the existing stored job with the new one.

6. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the

Print button to print the job.

Create a stored job (macOS)

Store jobs on the USB ash drive for private or delayed printing.

1. Click the File menu, and then click the Print option.

2. In the Printer menu, select the printer.

3. Click Show Details or Copies & Pages, and then click the Job Storage menu.

NOTE: If the Job Storage menu is not showing, follow the instructions in the "Disable or enable job

storage feature" section to activate the menu.

4. In the Mode drop-down list, select the type of stored job.

● Proof and Hold: Print and proof one copy of a job, and then print more copies. The rst copy

prints immediately. Printing of the subsequent copies must be initiated from the device's front

control panel. For example, if 10 copies are sent, one copy prints immediately, and the other nine

copies will print when the job is retrieved. The job is deleted after all copies are printed.

● Personal Job: The job does not print until someone requests it at the printer control panel. If the

job has a personal identication number (PIN), provide the required PIN at the control panel. The

print job is deleted from memory after it prints.

● Quick Copy: Print the requested number of copies of a job and store a copy of the job in the

printer memory to print it again later. The job is deleted manually or by the job retention schedule.

Create a stored job (macOS)

● Stored Job: Store a job on the printer and allow other users to print the job at any time. If the

job has a personal identication number (PIN), the person who prints the job must provide the

required PIN at the control panel. The job is deleted manually or by the job retention schedule.

5. To use a custom user name or job name, click the Custom button, and then enter the user name or

the job name.

NOTE: macOS 12.0 Monterey and above: The print driver no longer includes the Custom button.

Use the options below the Mode drop-down list to set up the saved job.

Select which option to use if another stored job already has that name.

● Use Job Name + (1-99): Append a unique number to the end of the job name.

● Replace Existing File: Overwrite the existing stored job with the new one.

6. If you selected the Stored Job or Personal Job option in the Mode drop-down list, you can protect

the job with a PIN. Type a 4-digit number in the Use PIN to Print eld. When other people attempt to

print this job, the printer prompts them to enter this PIN.

7. Click the Print button to process the job.

Print a stored job

Use the following procedure to print a job that is stored in the printer memory.

1. From the Home screen on the printer control panel, navigate to the Print application, and then select

the Print icon.

2. Select Print from Job Storage.

3. Select the name of the folder where the job is stored, or select Choose to see the folder list.

4. Select the name of the job. If the job is private or encrypted, enter the PIN or password.

5. To adjust the number of copies, select the number of copies eld. Use the keypad to enter the number

of copies to print.

6. Select Start or Print to print the job.

Delete a stored job

You can delete documents that have been saved to the printer when they are no longer needed. You can

also adjust the maximum number of jobs for the printer to store.

Delete a job that is stored on the printer

Use the control panel to delete a job that is stored in the printer memory.

1. From the Home screen on the printer control panel, navigate to the Print application, and then select

the Print icon.

2. Select Print from Job Storage.

3. Select the name of the folder where the job is stored or select Choose to see the folder list.

4. Select the name of the job. If the job is private or encrypted, enter the PIN or password.

5. Select the Trash button to delete the job.

Chapter 4 Print

Change the job storage limit

When a new job is stored in the printer memory, the printer overwrites any previous jobs with the same

user and job name. If a job is not already stored under the same user and job name, and the printer needs

additional space, the printer might delete other stored jobs starting with the oldest.

To change the number of jobs that the printer can store, complete the following procedure:

1. From the Home screen on the printer control panel, navigate to the Settings application, and then

select the Settings icon.

2. Open the following menus:

a. Copy/Print or Print

b. Manage Stored Jobs

c. Temporary Job Storage Limit

3. Use the keypad to enter the number of jobs that the printer stores.

4. Select OK or Done to save the setting.

Information sent to printer for Job Accounting purposes

Printing jobs sent from drivers on the client (e.g., PC) may send personally identiable information to HP’s

Printing and Imaging devices. This information may include, but is not limited to, user name and client

name from which the job originated that may be used for job accounting purposes, as determined by the

Administrator of the printing device. This same information may also be stored with the job on the mass

storage device (e.g., disk drive) of the printing device when using the job storage feature.

Mobile printing

Mobile printing solutions enable easy printing to an HP printer from a laptop, tablet, smartphone, or other

mobile device.

Mobile printing solutions

Learn what HP offers for mobile printing solutions.

HP offers multiple mobile printing solutions to enable easy printing to an HP printer from a laptop, tablet,

smartphone, or other mobile device. To see the full list and to determine the best choice, go to Wireless

printing from a laptop, phone, or tablet.

● Wi-Fi Direct

● HP All-in-One Remote app for iOS and Android devices

● AirPrint

● Android Printing

Wi-Fi, Wi-Fi Direct Print, NFC, and BLE printing

HP provides Wi-Fi Direct Print, Near Field Communication (NFC), and Bluetooth Low Energy (BLE) printing

for printers with a supported HP Jetdirect 3100w BLE/NFC/Wireless Accessory. This is an optional

accessory.

Change the job storage limit

These features enable Wi-Fi capable (mobile) devices to make a wireless network connection directly to

the printer without using a wireless router.

The printer does not need to be connected to the network for this mobile walk-up printing to work.

Use Wi-Fi Direct Print to print wirelessly from the following devices:

● iPhone, iPad, or iPod touch using Apple AirPrint

● Android mobile devices using the Android embedded print solution

For more information on wireless printing, go to www.hp.com/go/LaserJetMobilePrinting.

NFC, BLE, and Wi-Fi Direct Print capabilities can be enabled or disabled from the printer control panel.

Enable wireless printing

To print wirelessly from mobile devices, Wi-Fi Direct must be turned on.

1. From the Home screen on the printer control panel, select the Settings menu.

2. Select the following menus:

a. Networking

b. Wi-Fi Direct

c. Status

3. Select On, and then select OK to enable wireless printing.

Change the Wi-Fi Direct name

Change the printer Wi-Fi Direct name using the HP Embedded Web Server (EWS).

NOTE: In environments where more than one model of the same printer is installed, it might be helpful

to provide each printer a unique Wi-Fi Direct Name for easier printer identication for HP Wi-Fi Direct

printing. The Wireless network names, e.g., Wireless, Wi-Fi Direct, etc. are available on the Information

screen by selecting the Information icon , and then selecting the Wi-Fi Direct icon .

Complete the following procedure to change the printer Wi-Fi Direct name:

1. From the Home screen on the printer control panel, select the Settings icon.

2. Open the following menus:

a. Networking

b. Wi-Fi Direct

c. Wi-Fi Direct Name

3. Use the keypad to change the name in the Wi-Fi Direct Name text eld, and then select OK.

AirPrint

Direct printing using Apple’s AirPrint is supported for iOS and from Mac computers running macOS 10.7

Lion and newer.

Chapter 4 Print

Use AirPrint to print directly to the printer from an iPad, iPhone (3GS or later), or iPod touch (third

generation or later) in the following mobile applications:

● Mail

● Photos

● Safari

● iBooks

● Select third-party applications

To use AirPrint, the printer must be connected to the same network (sub-net) as the Apple device. For

more information about using AirPrint and about which HP printers are compatible with AirPrint, go to

http://www.hp.com/go/LaserJetMobilePrinting.

NOTE: Before using AirPrint with a USB connection, verify the version number. AirPrint versions 1.3 and

earlier do not support USB connections.

Android embedded printing

HP's built-in print solution for Android and Kindle enables mobile devices to automatically nd and print to

HP printers that are either on a network or within wireless range for Wi-Fi Direct printing.

The print solution is built into many versions of the operating system.

NOTE: If printing is not available on your device, go to the Google Play > Android apps and install the HP

Print Service Plugin.

For more information on how to use Android embedded printing and which Android devices are supported,

go to http://www.hp.com/go/LaserJetMobilePrinting.

Print from a USB

ash drive

This printer features easy-access USB printing to print les without a computer.

The printer accepts standard USB ash drives in the USB port near the control panel. It supports the

following types of les:

● .pdf

● .prn

● .pcl

● .ps

● .cht

Enable the USB port for printing

The USB port is disabled by default. Before using this feature, enable the USB port.

Use one of the following methods to enable the port:

Android embedded printing

Method one: Enable the USB port from the printer control panel

Use the printer control panel to enable the USB port for printing.

1. From the Home screen on the printer control panel, navigate to the Settings application, and then

select the Settings icon.

2. Open the following menus:

a. Copy/Print or Print

b. Enable Device USB

3. Select Enable Print from USB Drive.

Method two: Enable the USB port from the HP Embedded Web Server (network-connected

printers only)

Use the printer control panel to enable the USB port for printing.

1. Open the HP Embedded Web Server (EWS):

a. On the printer control panel, press the Information button, and then use the arrow keys to

select the Ethernet menu. Press the OK button to open the menu and display the IP address

or host name.

b. Open a web browser, and in the address line, type the IP address or host name exactly as it

displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS

opens.

NOTE: If the web browser displays a message indicating that accessing the website might not

be safe, select the option to continue to the website. Accessing this website will not harm the

computer.

2. Select the Copy/Print tab for MFP models or the Print tab for SFP models.

3. In the left menu, select Print from USB Drive Settings.

4. Select Enable Print from USB Drive.

5. Click Apply.

Print USB documents (keypad control panel)

1. Insert the USB ash drive into the easy-access USB port.

NOTE: The port might be covered. For some printers, the cover ips open. For other printers, pull the

cover straight out to remove it.

2. From the Home screen on the printer control panel, select USB Drive.

3. Select Choose, select the name of the document to print, and then select Select.

NOTE: The document might be in a folder. Open folders as necessary.

Chapter 4 Print

4. To adjust the number of copies, select the eld for the number of copies. Use the keypad to enter the

number of copies to print.

5. Select the Start icon to print the document.

Print using high-speed USB 2.0 port (wired)

Enable the high-speed USB 2.0 port for wired USB printing. The port is located in the interface ports area

and is disabled by default.

Use one of the following methods to enable the high-speed USB 2.0 port. Once the port is enabled, install

the product software in order to print using this port.

Method one: Enable the high-speed USB 2.0 port from the printer control panel

menus

Use the control panel to enable the port.

1. From the Home screen on the printer control panel, navigate to the Settings application, and then

select the Settings icon.

2. Open the following menus:

a. General

b. Enable Device USB

3. Select the Enabled option.

Method two: Enable the high-speed USB 2.0 port from the HP Embedded Web

Server (network-connected printers only)

Use the HP EWS to enable the port.

1. Open the HP Embedded Web Server (EWS):

a. On the printer control panel, press the Information button, and then use the arrow keys to

select the Ethernet menu. Press the OK button to open the menu and display the IP address

or host name.

b. Open a web browser, and in the address line, type the IP address or host name exactly as it

displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS

opens.

NOTE: If the web browser displays a message indicating that accessing the website might not

be safe, select the option to continue to the website. Accessing this website will not harm the

computer.

2. Select the Security tab.

3. On the left side of the screen, select General Security.

Print using high-speed USB 2.0 port (wired)

4. Scroll down to the Hardware Ports and select the check box to enable both of the items:

● Enable Device USB

● Enable Host USB plug and play

5. Click Apply.

52 Chapter 4 Print

Manage the printer5

Utilize management tools, congure security and energy-conservation settings, and manage rmware

updates for the printer.

The following information is correct at the time of publication. For current information, see

http://www.hp.com/support/lj6500n/dn .

For more information:

HP's all-inclusive help for the printer includes the following information:

● Install and congure

● Learn and use

● Solve problems

● Download software and rmware updates

● Join support forums

● Find warranty and regulatory information

Advanced

conguration with the HP Embedded Web Server

(EWS)

Use the HP Embedded Web Server to manage advanced printing functions.

Introduction

Use the HP Embedded Web Server to manage printing functions from a computer instead of the printer

control panel.

● View printer status information

● Determine the remaining life for all supplies and order new ones

● View and change tray congurations

● View and change the printer control-panel menu conguration

● View and print internal pages

● Receive notication of printer and supplies events

● View and change network conguration

The HP Embedded Web Server works when the printer is connected to an IP-based network. The HP

Embedded Web Server does not support IPX-based printer connections. Internet access is not needed to

open and use the HP Embedded Web Server.

Manage the printer

When the printer is connected to the network, the HP Embedded Web Server is automatically available.

NOTE: The HP Embedded Web Server is not accessible beyond the network rewall.

How to access the HP Embedded Web Server (EWS)

Use the following steps to open the Embedded Web Server.

1. From the Home screen on the printer control panel, touch the Information icon , and then touch the

Ethernet icon to display the IP address or host name.

2. On your computer, open a web browser, and in the address line, type the IP address or host name

exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard.

NOTE: If the web browser displays a message indicating that accessing the website might not be

safe, select the option to continue to the website. Accessing this website will not harm the computer.

The EWS web page opens.

To use the HP Embedded Web Server, the browser must meet the following requirements:

Windows 10 or greater

● Microsoft Edge (version 93 or greater)

● Google Chrome (version 34.x or greater)

● Firefox (version 20.x or greater)

macOS

● Safari (version 5.x or greater)

● Google Chrome (version 34.x or greater)

Linux

● Google Chrome (version 34.x or greater)

● Firefox (version 20.x or greater)

HP Embedded Web Server features

Learn about the HP Embedded Web Server (EWS) features available on each tab.

Chapter 5 Manage the printer

Figure 5-1 EWS Tabs

NOTE: Copy/Print, Scan/Digital Send, and Fax tabs only appear for multi-function printers (MFPs). A

Print tab appears for single-function printers (SFPs).

Information

tab

Settings available on the Information tab of the EWS.

Table 5-1

HP Embedded Web Server Information tab

Menu Description

Conguration Page Shows the information found on the conguration page.

Control Panel Snapshot Shows an image of the current screen on the control panel display.

Device Information Shows the printer network name, address, and model information. To customize these

entries, click the Device Information menu on the General tab.

Device Status Shows the printer status and shows the estimated life remaining of HP supplies. The

page also shows the type and size of paper set for each tray. To change the default

settings, click the Change Settings link.

Event Log Page Shows a list of all printer events and errors. Use the HP Instant Support link (in

the Other Links area on all HP Embedded Web Server pages) to connect to a set

of dynamic web pages that help solve problems. These pages also show additional

services available for the printer.

Event Schedule Summary The Event Schedule Summary page is used to view a table of all scheduled events.

Job Log Provides a list of the jobs that have been processed.

Open Source Licenses Shows a summary of the licenses for open source software programs that can be

used with the printer.

Print Allows the user to send a print-ready le to the printer to be printed.

Printable Reports and Pages Lists the internal reports and pages for the printer. Select one or more items to print.

Remote Control-Panel Provides a way to troubleshoot or manage the printer from a browser window on a

desktop or laptop.

Information tab 55

Table 5-1 HP Embedded Web Server Information tab (continued)

Menu Description

Supplies Status Page Shows the status of the supplies for the printer.

Usage Page Shows a summary of the number of pages the printer has printed, grouped by size,

type, and paper print path.

General tab

Settings available on the General tab of the EWS.

Table 5-2 HP Embedded Web Server General tab

Menu Description

Alerts Set up email alerts for various printer and supplies events.

AutoSend Congure the printer to send automated emails regarding printer conguration and

supplies to specic email addresses.

Back up and Restore Create a backup le that contains printer and user data. If necessary, use this le to

restore data to the printer.

Control Panel Customization Reorder, show, or hide features on the control-panel display.

Change the default display language and keyboard layouts.

Control Panel Settings App Shows the Settings app options that are available on the printer control panel.

Date/Time Settings Set the date and time or synchronize with a network time server.

Device Information Name the printer and assign an asset number to it. Enter the name of the primary

contact who will receive information about the printer.

Edit Other Links Add or customize a link to another website. This link displays in the footer area on all

HP Embedded Web Server pages.

Energy Settings Set or edit a wake time, sleep time, and sleep delay for the printer. Set a different

schedule for each day of the week and for holidays.

Set which interactions with the printer cause it to wake from sleep mode.

Firmware Upgrade Download and install printer rmware upgrade les.

General Settings Congure how the printer recovers from jams and other general printer settings.

Import/Export Use this feature to export les that can be used to congure other devices. Select

which settings, contacts, or user accounts to include in the export. The les can be

imported to other devices including those with different capabilities. Any imported

settings that are not available on the target device will be ignored.

Job Statistics Settings Provides connection information about third-party job-statistics services, or enables

local serverless device job accounting.

Language Set the language in which to display the HP Embedded Web Server information.

Ordering Information Enter information about ordering replacement toner cartridges. This information

displays on the supplies status page.

Quick Sets Congure jobs that are available in the Quick Sets area of the Home screen on the

printer control panel.

Quota Settings Provides connection information about third-party job-quota services, or enables local

device quota service.

License Management Use this menu to congure the engine speed with the LPD license.

56 Chapter 5 Manage the printer

Table 5-2 HP Embedded Web Server General tab (continued)

Menu Description

Reset Factory Settings Restore printer settings to the factory defaults.

Solution Installer Install or remove third-party software packages that extend or modify the functionality

of the printer.

Other Links list 57

Troubleshooting tab

Settings available on the Troubleshooting tab of the EWS.

Table 5-6 HP Embedded Web Server Troubleshooting tab

Menu Description

Diagnostic Data

NOTE: This option is available only if an

administrator password is set from the

Security tab.

Export printer information to a le that can be useful for HP technical support to use

for detailed problem analysis.

Firmware Upgrade Download and install printer rmware upgrade les.

General Troubleshooting Use the following options as appropriate:

● Reports and Tests area: Select and print several types of reports and tests.

Some reports can be viewed in the Embedded Web Server by clicking the View

button.

● Fax Tools area: Congure settings for fax troubleshooting. (MFP and Digital

Sender products with HP analog fax accessory only)

● OXPd Troubleshooting area: Enable or disable the Allow a Non-Secure

Connection for Web Services option

● Auto Recovery area: Enable or disable the Enable Auto Recovery option, which

allows the printer to auto recover from errors that might require the power to be

turned off and on (for example, a 49 error).

Online Help

Link to HP cloud-based online help to assist in troubleshooting printing issues.

Reset Factory Settings Restore printer settings to factory defaults.

Schedule Restart Scheduled Restart allows users to set a time and frequency for when to restart the

product.

Security tab

Settings available on the Security tab of the EWS.

Table 5-7

HP Embedded Web Server Security tab

Menu Description

Access Control Congure access to printer functions for specic individuals or groups, and select the

method individuals use to sign in to the printer.

Account Policy Congure for local administrator and remote conguration the password lockout and

password complexity settings.

Certicate Management Install, manage, and validate security certicates for access to the printer and the

network.

58 Chapter 5 Manage the printer

Table 5-7 HP Embedded Web Server Security tab (continued)

Menu Description

General Security Settings for general security, including the following options:

● Congure an administrator password to restrict access to certain features on

the printer.

● Set a custom device Service Access Code.

● Set the Remote Conguration Password.

● Set Embedded Web Server Options.

● Enable WebScan Auto Capture Jobs.

● Set PJL password and enable access commands.

● Enable PostScript operations.

● Set le system access and rmware upgrade security.

● Enable Bluetooth Low Energy settings.

● Enable or disable the Host USB port on the control panel or the USB connectivity

port on the formatter for printing directly from a computer.

● Set enabled SMB versions for the printer.

● View the status of all security settings.

Manage Remote Apps

Manage or whitelist remote apps by importing or deleting certicates that allow

devices to use this product.

Protect Stored Data Congure and manage the internal storage for the printer.

Congure settings for jobs that are stored on the printer internal storage.

Security Log Retrieve security event log data, and export security event log data to a le that can

be used for detailed problem analysis.

Self Test Verify that the security functions are running according to expected system

parameters.

Web Service Security Allow resources on this printer to be accessed by web pages from different domains.

If no sites are added to the list, then all sites are trusted.

HP Web Services tab

Settings available on the HP Web Services tab of the EWS.

Use the HP Web Services tab to congure and enable HP Web Services for this printer. HP Web Services

must be enabled to use the HP ePrint feature.

Table 5-8

HP Embedded Web Server HP Web Services tab

Menu Description

Smart Cloud Print Enable Smart Cloud Print, which allows access to web-based apps that extend the

capabilities of the printer.

Web Proxy Congure a proxy server if there are issues enabling HP Web Services or connecting

the printer to the Internet.

Web Services Setup Connect this printer to HP Connected on the web by enabling HP Web Services.

HP Web Services tab 59

Networking tab

Settings available on the Networking tab of the EWS.

Use the Networking tab to congure and secure network settings for the printer when it is connected to

an IP-based network.

NOTE: This tab does not display if the printer is connected to other types of networks.

Table 5-9 HP Embedded Web Server Networking tab > Conguration settings

Menu Description

AirPrint Enable, set up, or disable network printing from Apple-supported printers.

Network Settings Congure IPX/SPX, AppleTalk, DLC/LLC, and SNMP settings, depending on the print

server model.

Other Settings Congure general printing protocols and services supported by the print server. The

available options depend on the print server model, but can include rmware update,

LPD queues, USB settings, support information, and refresh rate.

Select Language Change the language displayed by the HP Embedded Web Server. This page displays

if the web pages support multiple languages. Optionally, select supported languages

through language-preference settings in the browser.

TCP/IP Settings Congure TCP/IP settings for IPv4 and IPv6 networks.

NOTE: The conguration options available depend on the print server model.

Web Proxy Congure a proxy server if there are issues enabling HP Web Services or connecting

the printer to the Internet.

Table 5-10 HP Embedded Web Server Networking tab > Diagnostics settings

Menu Description

Conguration Page View the HP Jetdirect conguration page, which contains status and conguration

information.

Network Statistics Display network statistics that are collected and stored on the HP Jetdirect print

server.

Protocol Info View a list of network-conguration settings on the HP Jetdirect print server for each

protocol.

Table 5-11 HP Embedded Web Server Networking tab > Security settings

Menu Description

802.1X Authentication Congure 802.1X authentication settings on the Jetdirect print server as required for

client authentication on the network, and reset the 802.1X authentication settings to

factory-default values.

CAUTION: When changing the 802.1X authentication settings; the printer might

lose its connection. To reconnect, it might be necessary to reset the print server to a

factory-default state and reinstall the printer.

Announcement Agent Enable or disable the HP Device Announcement Agent, set the conguration server,

and congure mutual authentication using certicates.

IPsec/Firewall Enable, congure, and view an IPsec/Firewall policy.

60 Chapter 5 Manage the printer

Table 5-11 HP Embedded Web Server Networking tab > Security settings (continued)

Menu Description

Mgmt. Protocols Congure and manage security protocols for this printer, including the following:

● Set the security management level for the HP Embedded Web Server, and

control trafc over HTTP and HTTPS.

● Congure the SNMP (Simple Network Management Protocol) operation. Enable

or disable the SNMP v1/v2c or SNMP v3 agents on the print server.

● Control access through protocols that may not be secure, such as printing

protocols, print services, discovery protocols, name resolution services, and

conguration-management protocols.

Secure Communication Congure Transport Layer Security (TLS) protocol, select encryption, enable FIPS-140,

and enable logging of connectivity for troubleshooting.

Settings View and restore current security settings to factory-default values.

Congure security settings using the Security Conguration Wizard.

NOTE: Do not use the Security Conguration Wizard to congure security settings if

using network-management applications, such as HP Web Jetadmin.

Congure IP network settings

Use the EWS to congure the printer network settings.

Printer sharing disclaimer

Review the following disclaimer.

HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems

and not of the HP printer drivers. Go to Microsoft at www.microsoft.com.

View or change network settings

Use the HP Embedded Web Server to view or change IP conguration settings.

1. Open the HP Embedded Web Server (EWS):

a. From the Home screen on the printer control panel, touch the Information icon , and then

touch the Ethernet icon to display the IP address or host name.

b. Open a web browser, and in the address line, type the IP address or host name exactly as it

displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS

opens.

NOTE: If the web browser displays a message indicating that accessing the website might not

be safe, select the option to continue to the website. Accessing this website will not harm the

computer.

2. Click the Networking tab to obtain network information. Change settings as needed.

Congure

IP network settings 61

Rename the printer on a network

To rename the printer on a network so that it can be uniquely identied, use the HP Embedded Web Server.

1. Open the HP Embedded Web Server (EWS):

a. From the Home screen on the printer control panel, touch the Information icon , and then

touch the Ethernet icon to display the IP address or host name.

b. Open a web browser, and in the address line, type the IP address or host name exactly as it

displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS

opens.

NOTE: If the web browser displays a message indicating that accessing the website might not

be safe, select the option to continue to the website. Accessing this website will not harm the

computer.

2. Open the General tab.

3. On the Device Information page, the default printer name is in the Nickname eld. You can change

this name to uniquely identify this printer.

NOTE: Completing the other elds on this page is optional.

4. Click the Apply button to save the changes.

Manually

congure IPv4 TCP/IP parameters from the control panel

Use the control-panel Settings menus to manually set an IPv4 address, subnet mask, and default gateway.

1. From the Home screen on the printer control panel, navigate to the Settings application, and then

select the Settings icon.

2. Open the following menus:

a. Networking

b. Ethernet

c. TCP/IP

d. IPV 4 Settings

e. Cong Method

3. Select the Manual option, and then touch the Save button.

4. Open the Manual Settings menu.

5. Touch the IP Address, Subnet Mask, or Default Gateway option.

6. Touch the rst eld to open a keypad. Enter the correct digits for the eld, and then touch the OK

button.

Repeat the process for each eld, and then touch the Save button.

Chapter 5 Manage the printer

Manually congure IPv6 TCP/IP parameters from the control panel

Use the control-panel Settings menus to manually set an IPv6 address.

1. From the Home screen on the printer control panel, navigate to the Settings application, and then

select the Settings icon.

2. To enable manual conguration, open the following menus:

a. Networking

b. Ethernet

c. TCP/IP

d. IPV6 Settings

3. Select Enable, and then select On.

4. Select the Enable Manual Settings option, and then touch the Done button.

5. To congure the address, open the Address menu, and then touch the eld to open a keypad.

6. Use the keypad to enter the address, and then touch the OK button.

7. Touch Save.

Link speed and duplex settings

Use the following steps to make changes to link speed and duplex settings.

NOTE: This information applies only to Ethernet networks. It does not apply to wireless networks.

The link speed and communication mode of the print server must match the network hub. For most

situations, leave the printer in automatic mode. Incorrect changes to the link speed and duplex settings

might prevent the printer from communicating with other network devices. To make changes, use the

printer control panel.

NOTE: The printer setting must match the setting for the network device (a network hub, switch,

gateway, router, or computer).

NOTE: Making changes to these settings causes the printer to turn off and then on. Make changes only

when the printer is idle.

1. From the Home screen on the printer control panel, navigate to the Settings application, and then

select the Settings icon.

2. Open the following menus:

a. Networking

b. Ethernet

c. Link Speed

3. Select one of the following options:

● Auto: The print server automatically congures itself for the highest link speed and

communication mode allowed on the network.

Manually

congure IPv6 TCP/IP parameters from the control panel 63

● 10T Half: 10 megabytes per second (Mbps), half-duplex operation

● 10T Full: 10 Mbps, full-duplex operation

● 10T Auto: 10 Mbps, automatic-duplex operation

● 100TX Half: 100 Mbps, half-duplex operation

● 100TX Full: 100 Mbps, full-duplex operation

● 100TX Auto: 100 Mbps, automatic-duplex operation

● 1000T Full: 1000 Mbps, full-duplex operation

4. Touch the Save button. The printer turns off and then on.

Printer security features

Restrict who has access to conguration settings, secure data, and prevent access to valuable hardware

components.

Introduction

The printer includes several security features to restrict who has access to conguration settings, to

secure data, and to prevent access to valuable hardware components.

Security statements

Review this important security statement.

The printer supports security standards and recommended protocols that help you keep the printer

secure, protect critical information on your network, and simplify the way you monitor and maintain the

printer.

Assign an administrator password

Assign an administrator password for access to the printer and the HP Embedded Web Server so that

unauthorized users cannot change the printer settings.

Use the HP Embedded Web Server (EWS) to set the password

Use the following steps to set a password for the printer.

1. Open the HP Embedded Web Server (EWS):

a. From the Home screen on the printer control panel, touch the Information icon , and then

touch the Ethernet icon to display the IP address or host name.

Chapter 5 Manage the printer

b. Open a web browser, and in the address line, type the IP address or host name exactly as it

displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS

opens.

NOTE: If the web browser displays a message indicating that accessing the website might not

be safe, select the option to continue to the website. Accessing this website will not harm the

computer.

2. Click the Security tab.

3. Open the General Security menu.

4. In the area labeled Set the Local Administrator Password, enter the name to associate with the

password in the Username eld.

5. Enter the password in the New Password eld, and then enter it again in the Verify Password eld.

NOTE: To change an existing password, rst enter the existing password in the Old Password eld.

6. Click the Apply button.

IMPORTANT: Make note of the password and store it in a safe place. The administrator password

cannot be recovered. If the administrator password is lost or forgotten, contact HP Support for the

assistance required to completely reset the printer.

Click here to contact HP Support about resetting the printer password.

Provide user access credentials at the printer control panel

Use the following steps to sign into the control panel.

Some features on the printer control panel can be secured so that unauthorized people cannot use them.

When a feature is secured, the printer prompts you to sign in before you can use it. You can also sign in

without waiting for a prompt by selecting Sign In from the printer control panel.

Typically, the credentials for signing in to the printer are the same as for signing in to the network. Consult

the network administrator for this printer if you have questions about which credentials to use.

1. From the Home screen on the printer control panel, select Sign In.

2. Follow the prompts to enter the credentials.

NOTE: To maintain security for the printer, select Sign Out when you have nished using the printer.

IP Security

IP Security (IPsec) is a set of protocols that control IP-based network trafc to and from the printer. IPsec

provides host-to-host authentication, data integrity, and encryption of network communications.

For printers that are connected to the network and have an HP Jetdirect print server, you can congure

IPsec by using the Networking tab in the HP Embedded Web Server.

Provide user access credentials at the printer control panel

Encryption support: HP High Performance Secure Hard Disks

The hard disk provides hardware-based encryption so you can securely store sensitive data without

impacting printer performance. This hard disk uses the latest Advanced Encryption Standard (AES) and

has versatile time-saving features and robust functionality.

Use the Security menu in the HP Embedded Web Server to congure the disk.

Lock the formatter

The formatter has a slot that you can use to attach a security cable.

Locking the formatter prevents someone from removing valuable components from it.

Energy-conservation settings

Learn about the energy-conservation settings that are available for the printer.

Print with EconoMode

This printer has an EconoMode option for printing drafts of documents. Using EconoMode can use less

toner. However, using EconoMode can also reduce print quality.

HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply

might outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer

acceptable, consider replacing the toner cartridge.

NOTE: If this option is not available in the print driver, set it using the printer control panel.

Congure EconoMode from the printer control panel:

1. From the printer control panel, open the Settings menu.

2. Open the following menus:

a. Copy/Print or Print

b. Default Print Options

c. Quality Level

3. Select EconoMode to enable the feature.

Set the sleep timer and

congure the printer to use 1 watt or less of power

The sleep settings affect how much power the printer uses, the wake/sleep time, how quickly the printer

enters sleep mode, and how quickly the printer wakes up from sleep mode.

To congure the printer to use 1 watt or less of power while in sleep mode, enter the time for the Sleep

after Inactivity setting.

1. From the Home screen on the printer control panel, select Settings icon.

2. Open the following menus:

● General

● Energy Settings

Chapter 5 Manage the printer

● Sleep Settings

3. Select Sleep after Inactivity to specify the number of minutes the printer is inactive before it enters

sleep mode. Enter the appropriate time period.

4. Select Done to save the settings.

Set the sleep schedule

Use the Sleep Schedule feature to congure the printer to automatically wake or go into Sleep mode at

specic times on specic days of the week.

1. From the Home screen on the printer control panel, select Settings icon.

2. Open the following menus:

a. General

b. Energy Settings

c. Sleep Schedule

3. Select the New Event button, and then select the type of event to schedule: Wake Event or Sleep

Event.

4. For a wake or sleep event, congure the time and the days of the week for the event. Select Save to

save the setting.

HP Web Jetadmin

HP Web Jetadmin is an award-winning, industry-leading tool for efciently managing a wide variety of

networked HP products, including printers, multifunction printers, and digital senders. This single solution

allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging

environment — ultimately increasing business productivity by helping you save time, control costs, and

protect your investment.

HP Web Jetadmin upgrades are periodically made available to provide support for specic product

features. Go to www.hp.com/go/webjetadmin for more information.

Software and

rmware updates

HP regularly updates features that are available in the printer rmware. To take advantage of the most

current features, update the printer rmware.

Download the most recent rmware update le from the web:

Go to http://www.hp.com/support/lj6500n/dn . Click Software, Drivers and Firmware.

Set the sleep schedule

Solve problems6

Troubleshoot problems with the printer. Locate additional resources for help and technical support.

The following information is correct at the time of publication. For current information, see

http://www.hp.com/support/lj6500n/dn .

For more information:

HP's all-inclusive help for the printer includes the following information:

● Install and congure

● Learn and use

● Solve problems

● Download software and rmware updates

● Join support forums

● Find warranty and regulatory information

Control panel help system

The printer has a built-in Help system that explains how to use each screen.

To open the Help system, touch the Help button on the keypad.

The Help button opens a global menu where you can search for specic topics. You can browse through

the menu structure by using the keypad buttons.

If the printer alerts of an error or warning, touch the Help button to open a message that describes the

problem. The message also contains instructions to help solve the problem.

Chapter 6 Solve problems

Reset factory settings

Resetting the printer settings to the factory-set defaults can help resolve problems.

Introduction

Use one of the following methods to reset the printer settings to the original settings from the factory.

Method one: Reset factory settings from the printer control panel

Use the printer control panel to restore the settings to their original values.

1. From the Home screen on the printer control panel, navigate to the Settings application, and then

select the Settings icon.

2. Open the following menus:

a. General

b. Reset Factory Settings

3. Select Reset.

A verication message advises that completing the reset function might result in loss of data.

4. Select Reset to complete the process.

NOTE: The printer restarts automatically after the reset operation completes.

Method two: Reset factory settings from the HP Embedded Web Server

(network-connected printers only)

Use the HP EWS to reset the printer settings to the original settings.

1. On the printer control panel, press the Information button , and then use the arrow keys to select

the Ethernet menu . Press the OK button to open the menu and display the IP address or host

name.

2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays

on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.

NOTE: If the web browser displays a message indicating that accessing the website might not be

safe, select the option to continue to the website. Accessing this website will not harm the computer.

3. Open the General tab.

4. On the left side of the screen, click Reset Factory Settings.

5. Click the Reset button.

NOTE: The printer restarts automatically after the reset operation completes.

Reset factory settings

A “Cartridge is low” or “Cartridge is very low” message

displays on the printer control panel

Understand the cartridge-related messages on the control panel and what actions to take.

Cartridge is low: The printer indicates when a toner cartridge level is low. Actual toner cartridge life

remaining may vary. Consider having a replacement available to install when print quality is no longer

acceptable. The toner cartridge does not need to be replaced now.

Continue printing with the current cartridge until redistributing the toner no longer yields acceptable print

quality. To redistribute the toner, remove the toner cartridge from the printer and gently rock the cartridge

back and forth end to end. Reinsert the toner cartridge into the printer and close the cover.

Cartridge is very low: The printer indicates when the toner cartridge level is very low. Actual toner

cartridge life remaining may vary. To extend the life of the toner, gently rock the cartridges back and forth

end to end. Consider having a replacement available to install when print quality is no longer acceptable.

The toner cartridge does not need to be replaced now unless the print quality is no longer acceptable.

HP’s Premium Protection Warranty expires when a message indicating that HP’s Premium Protection

Warranty on this supply has ended appears on the Supplies Status Page or the EWS.

Change the “Very Low” settings

You can change the way the printer reacts when supplies reach the Very Low state. You do not have to

re-establish these settings when you install a new toner cartridge.

Change the "Very Low" settings from the control panel

Determine how the printer will notify you about very low cartridge levels.

1. On the printer control panel, press the OK button to display the Home screen.

2. Use the arrow buttons and the OK button to navigate to and open the following menus:

a. Setup

b. Supply Settings

c. Black Cartridge

Chapter 6 Solve problems

d. Very Low Setting

3. Select one of the following options:

● Select the Stop option to set the printer to stop printing until you replace the toner cartridge.

● Select the Prompt option to set the printer to stop printing and prompt you to replace the toner

cartridge. You can acknowledge the prompt and continue printing.

● Select the Continue option to set the printer to alert you that the toner cartridge is very low, but to

continue printing.

NOTE: The Low Threshold option allows you to dene the level of ink that is considered very low.

Order supplies

Order supplies and paper for your HP printer.

Table 6-1 Options for ordering supplies

Ordering options Contact information

Order supplies and paper www.hp.com/go/suresupply

Order through service or support providers Contact an HP-authorized service or support provider.

Order using the HP Embedded Web Server (EWS) To access, in a supported web browser on your computer, enter

the printer IP address or host name in the address/URL eld.

The EWS contains a link to the HP SureSupply website, which

provides options for purchasing Original HP supplies.

Printer does not pick up paper or misfeeds

Use this information if the printer is not picking up paper from the tray or is picking up multiple sheets of

paper at one time.

Introduction

The following solutions can help solve problems if the printer is not picking up paper from the tray or is

picking up multiple sheets of paper at one time. Either of these situations can result in paper jams.

The printer does not pick up paper

If the printer does not pick up paper from the tray, try these solutions:

1. Open the printer and remove any jammed sheets of paper. Verify that no torn remnants of paper

remain inside the printer.

2. Load the tray with the correct size of paper for the job.

3. Make sure the paper size and type are set correctly on the printer control panel.

4. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides

to the appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the

marking on the tray.

NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the

indentations or markings in the tray.

Order supplies

The following images show examples of the paper-size indentations in the trays for various printers.

Most HP printers have markings similar to these.

Figure 6-1 Size markings for Tray 1 or the multipurpose tray

Figure 6-2 Size markings for cassette trays

LTR/LGL

JIS B5

EXEC

LTR/LGL

JIS B5

A4 B5

10.5

11 10.5

5. Verify that the humidity in the room is within specications for this printer and that paper is being

stored in unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep

paper dry.

In high-humidity environments, paper at the top of the stack in the tray can absorb moisture, and it

might have a wavy or uneven appearance. If this happens, remove the top 5 to 10 sheets of paper

from the stack.

In low-humidity environments, excess static electricity can cause sheets of paper to stick together. If

this happens, remove the paper from the tray, and ex the stack by holding it at each end and bringing

the ends up to form a U shape. Then, rotate the ends down to reverse the U shape. Next, hold each

side of the stack of paper and repeat this process. This process releases individual sheets without

introducing static electricity. Straighten the paper stack against a table before returning it to the tray.

Chapter 6 Solve problems

Figure 6-3 Technique for exing the paper stack

6. Check the printer control panel to see if it is displaying a prompt to feed the paper manually. Load

paper, and continue.

7. The rollers above the tray might be contaminated. Clean the rollers with a lint-free cloth dampened

with warm water. Use distilled water, if it is available.

CAUTION: Do not spray water directly onto the printer. Instead, spray water on the cloth or dab the

cloth in water and wring it out before cleaning the rollers.

The following image shows examples of the roller location for various printers.

Figure 6-4 Roller locations for Tray 1 or the multipurpose tray

The printer picks up multiple sheets of paper

If the printer picks up multiple sheets of paper from the tray, try these solutions:

1. Remove the stack of paper from the tray and ex it, rotate it 180 degrees, and ip it over. Do not fan

the paper. Return the stack of paper to the tray.

NOTE: Fanning the paper introduces static electricity. Instead of fanning the paper, ex the stack

by holding it at each end and bringing the ends up to form a U shape. Then, rotate the ends down to

reverse the U shape. Next, hold each side of the stack of paper and repeat this process. This process

releases individual sheets without introducing static electricity. Straighten the paper stack against a

table before returning it to the tray.

The printer picks up multiple sheets of paper

Figure 6-5 Technique for exing the paper stack

2. Use only paper that meets HP specications for this printer.

3. Verify that the humidity in the room is within specications for this printer, and that paper is being

stored in unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep paper

dry.

In high-humidity environments, paper at the top of the stack in the tray can absorb moisture, and it

might have a wavy or uneven appearance. If this happens, remove the top 5 to 10 sheets of paper

from the stack.

In low-humidity environments, excess static electricity can cause sheets of paper to stick together. If

this happens, remove the paper from the tray and ex the stack as described above.

4. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different package.

5. Make sure the tray is not overlled by checking the stack-height markings inside the tray. If it is

overlled, remove the entire stack of paper from the tray, straighten the stack, and then return some of

the paper to the tray.

The following examples show the stack-height markings in the trays for various printers. Most HP

printers have markings similar to these. Also make sure that all sheets of paper are below the tabs

near the stack-height marks. These tabs help hold the paper in the correct position as it enters the

printer.

Chapter 6 Solve problems

Figure 6-6 Stack-height markings

Figure 6-7 Tab for the paper stack

6. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides

to the appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the

marking on the tray.

NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the

indentations or markings in the tray.

The following images show examples of the paper-size indentations in the trays for various printers.

Most HP printers have markings similar to these.

The printer picks up multiple sheets of paper

Figure 6-8 Size markings for Tray 1 or the multipurpose tray

Figure 6-9 Size markings for cassette trays

LTR/LGL

JIS B5

EXEC

LTR/LGL

JIS B5

A4 B5

10.5

11 10.5

7. Make sure the printing environment is within recommended specications.

Clear paper jams

Use the procedures in this section to clear jammed paper from the printer paper path.

NOTE: Images used might not reect your exact model and conguration.

Introduction

The following information includes instructions for clearing paper jams from the printer.

Paper jam locations (2-line control panel)

Learn about the paper jam locations.

Chapter 6 Solve problems

Item Description

1 Output bin

2 Tray 1

3 Tray 2

4 Cartridge access area

5 Fuser

Auto-navigation for clearing paper jams

Learn about printer jam clearing auto-navigation.

The auto-navigation feature assists in clearing jams by providing step-by-step instructions on the control

panel.

When you complete a step, the printer displays instructions for the next step until you have completed all

steps in the procedure.

Experiencing frequent or recurring paper jams?

To reduce the number of paper jams, try these solutions.

View a video that demonstrates how to load paper in a way that reduces the number of paper

jams

1. Use only paper that meets HP specications for this printer.

2. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different package.

3. Use paper that has not previously been printed or copied on.

4. Make sure the tray is not overlled. If it is, remove the entire stack of paper from the tray, straighten the

stack, and then return some of the paper to the tray.

5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides

so they are touching the paper stack without bending it.

6. Make sure that the tray is fully inserted in the printer.

7. If you are printing on heavy, embossed, or perforated paper, use the manual feed feature and feed

sheets one at a time.

8. Open the Trays menu on the printer control panel. Verify that the tray is congured correctly for the

paper type and size.

Auto-navigation for clearing paper jams

9. Make sure the printing environment is within recommended specications.

13.B2.D1 jam error in tray 1

Follow these troubleshooting steps in the order presented.

Recommended action for customers

Use the following procedure to check for paper in all possible jam locations related to Tray 1. When a jam

occurs, the control panel might display a message and an animation that assists in clearing the jam.

● 13.B2.D1 Jam in right door

1. If jammed paper is visible in Tray 1, clear the jam by gently pulling the paper straight out.

2. If you cannot remove the paper, or if no jammed paper is visible in Tray 1, close Tray 1 and open the

toner access door by pressing toner cartridge door release button (callout 1) and opening the door

forward (callout 2).

Chapter 6 Solve problems

3. Remove the toner cartridge from the printer by pulling it straight out.

4. Remove any and all paper found inside the printer.

CAUTION: Do not touch the transfer roller. Contaminants can affect print quality.

a. Lift the green lever to open up the paper feed area.

b. Remove the paper by slowly pulling towards the back of the printer then out from inside.

13.B2.D1 jam error in tray 1

c. Lift up the green registration access lever.

d. Remove the paper by slowly pulling out from inside the printer.

5. Install the toner cartridge and close the access door.

6. If the error persists, ensure the type and quality of the paper being used meets the HP specications

for the printer.

7. Ensure that the paper guides are set to the correct paper size and the paper is loaded into tray 1

correctly without overlling the tray.

Chapter 6 Solve problems

Circle callout: The inside of left guide shows paper max ll line.

8. Clean the pickup roller with a dampened lint-free cloth as needed.

a. Open the toner cartridge door.

b. Clean the pickup roller with a dampened lint-free cloth as needed.

9. If the error persists, contact your HP-authorized service or support provider, or contact customer

support at www.hp.com/go/contactHP.

13.B2.D2 jam error in tray 2

Follow these troubleshooting steps in the order presented.

Recommended action for customers

Use the following procedure to check for paper in all possible jam locations related to Tray 2. When a jam

occurs, the control panel might display a message and an animation that assists in clearing the jam.

● 13.B2.D2 Jam in right door. This message appears if there is an issue when pulling paper from tray 2.

1. Open tray 2.

13.B2.D2 jam error in tray 2

2. Remove any jammed or damaged sheets of paper. Verify that the tray is not overlled and that the

paper guides are adjusted correctly.

3. Close tray 2.

4. If you cannot remove the paper, or if no jammed paper is visible in Tray 2, open the toner access door

by pressing the toner cartridge door release button (callout 1) and opening the door forward (callout

2).

5. Remove the toner cartridge from the printer by pulling it straight out.

Chapter 6 Solve problems

6. Remove any and all paper found inside the printer.

CAUTION: Do not touch the transfer roller. Contaminants can affect print quality.

a. Lift up the green registration access lever.

b. Remove the paper by slowly pulling out from inside the printer.

c. Lift the green lever to open up the paper feed area.

13.B2.D2 jam error in tray 2

d. Remove the paper by slowly pulling towards the back of the printer then out from inside.

7. If the error persists, ensure the type and quality of the paper being used meets the HP specications

for the printer.

8. Ensure that the tray width and length guides are set to the correct paper size for the paper being

installed into the tray.

Figure 6-10 Adjust guides

9. Ensure the paper is not lled above the ll mark (line below 3 triangles). Remove any excess media.

Chapter 6 Solve problems

10. If the error persists, clean the tray pick, feed, and separation rollers.

a. Remove tray 2.

b. Remove the tray roller assembly.

Push the tab (callout 1) and drop and slide the rollers in the indicated direction to remove.

c. Clean the rollers with a dampened lint-free cloth.

d. Reinstall the roller by sliding them back onto the shaft.

13.B2.D2 jam error in tray 2

e. Install tray 2.

11. If the error persists, contact your HP-authorized service or support provider, or contact customer

support at www.hp.com/go/contactHP.

13.A3 jam error in tray 3

Follow these troubleshooting steps in the order presented.

Recommended action for customers

Use the following procedure to check for paper in all possible jam locations related to the 550-sheet trays.

When a jam occurs, the control panel might display a message and an animation that assists in clearing

the jam.

● 13.A3.A3 Jam in tray 3

● 13.A3.D3 Jam in tray 3

1. Open tray 3.

2. Remove any jammed or damaged sheets of paper. Verify that the tray is not overlled and that the

paper guides are adjusted correctly.

Chapter 6 Solve problems

3. If paper is stuck going up into the printer, try to grab it with two hands and pull slowly down to remove

it.

NOTE: If needed, remove the tray by pulling out and then lifting up out of the printer.

Tray 2 shown as all paper cassette trays remove from the printer the same way.

4. Install and close the tray.

5. If the error persists, ensure the type and quality of the paper being used meets the HP specications

for the printer.

13.A3 jam error in tray 3

6. Ensure that the tray width and length guides are set to the correct paper size for the paper being

installed into the tray.

Figure 6-11 Adjust guides

7. Ensure the paper is not lled above the ll mark (line below 3 triangles). Remove any excess media.

8. If the error persists, clean the tray pick, feed, and separation rollers

a. Remove the paper tray cassette.

IMPORTANT: Tray 2 shown as all paper cassette trays remove from the printer the same way.

Chapter 6 Solve problems

b. Remove the tray roller assembly.

Push the tab (callout 1) and drop and slide the rollers in the indicated direction to remove.

c. Clean the rollers with a dampened lint-free cloth.

d. Reinstall the roller by sliding them back onto the shaft.

e. Install the tray.

9. If the error persists, contact your HP-authorized service or support provider, or contact customer

support at www.hp.com/go/contactHP.

13.A4 jam error in tray 4

Follow these troubleshooting steps in the order presented.

Recommended action for customers

Use the following procedure to check for paper in all possible jam locations related to the 550-sheet trays.

When a jam occurs, the control panel might display a message and an animation that assists in clearing

the jam.

● 13.A4.A4 Jam in tray 4

● 13.A4.D4 Jam in tray 4

13.A4 jam error in tray 4

1. Open tray 4.

2. Remove any jammed or damaged sheets of paper. Verify that the tray is not overlled and that the

paper guides are adjusted correctly.

3. If paper is stuck going up into the printer, try to grab it with two hands and pull slowly down to remove

it.

NOTE: If needed, remove the tray by pulling out and then lifting up out of the printer. Then remove

the paper.

Chapter 6 Solve problems

Tray 2 shown as all paper cassette trays remove from the printer the same way.

4. Install and close the tray.

5. If the error persists, ensure the type and quality of the paper being used meets the HP specications

for the printer.

6. Ensure that the tray width and length guides are set to the correct paper size for the paper being

installed into the tray.

Figure 6-12 Adjust guides

13.A4 jam error in tray 4

7. Ensure the paper is not lled above the ll mark (line below 3 triangles). Remove any excess media.

8. If the error persists, clean the tray pick, feed, and separation rollers

a. Remove the paper tray cassette.

IMPORTANT: Tray 2 shown as all paper cassette trays remove from the printer the same way.

b. Remove the tray roller assembly.

Push the tab (callout 1) and drop and slide the rollers in the indicated direction to remove.

Chapter 6 Solve problems

c. Clean the rollers with a dampen lint free cloth.

d. Reinstall the roller by sliding them back onto the shaft.

e. Install the tray.

9. If the error persists, contact your HP-authorized service or support provider, or contact customer

support at www.hp.com/go/contactHP.

13.A5 jam error in tray 5

Follow these troubleshooting steps in the order presented.

Recommended action for customers

Use the following procedure to check for paper in all possible jam locations related to the 550-sheet trays.

When a jam occurs, the control panel might display a message and an animation that assists in clearing

the jam.

● 13.A5.A5 Jam in tray 5

● 13.A5.D5 Jam in tray 5

1. Open tray 5.

13.A5 jam error in tray 5

2. Remove any jammed or damaged sheets of paper. Verify that the tray is not overlled and that the

paper guides are adjusted correctly.

3. If paper is stuck going up into the printer, try to grab it with two hands and pull slowly down to remove

it.

NOTE: If needed, remove the tray by pulling out and then lifting up out of the printer.

Tray 2 shown as all paper cassette trays remove from the printer the same way.

4. Install and close the tray.

Chapter 6 Solve problems

5. If the error persists, ensure the type and quality of the paper being used meets the HP specications

for the printer.

6. Ensure that the tray width and length guides are set to the correct paper size for the paper being

installed into the tray.

Figure 6-13 Adjust guides

7. Ensure the paper is not lled above the ll mark (line below 3 triangles). Remove any excess media.

8. If the error persists, clean the tray pick, feed, and separation rollers

a. Remove the paper tray cassette.

IMPORTANT: Tray 2 shown as all paper cassette trays remove from the printer the same way.

13.A5 jam error in tray 5

b. Remove the tray roller assembly.

Push the tab (callout 1) and drop and slide the rollers in the indicated direction to remove.

c. Clean the rollers with a dampen lint free cloth.

d. Reinstall the roller by sliding them back onto the shaft.

e. Install the tray.

9. If the error persists, contact your HP-authorized service or support provider, or contact customer

support at www.hp.com/go/contactHP.

Chapter 6 Solve problems

13.B2 jam error in top door

Follow these troubleshooting steps in the order presented.

Recommended action for customers

Use the following procedure to check for paper in the lower-right door. When a jam occurs, the control

panel might display a message and an animation that assists in clearing the jam.

● 13.B2.yz Jam in top door.

y = A or D

z = Tray that paper was printing from.

● 13.B2.FF Jam in top door

1. Open the toner access door by pressing the toner cartridge door release button (callout 1) and

opening the door forward (callout 2).

2. Remove the toner cartridge from the printer by pulling it straight out.

3. Remove any and all paper found inside the printer.

CAUTION: Do not touch the transfer roller. Contaminants can affect print quality.

13.B2 jam error in top door

a. Lift up the green registration access lever.

b. Remove the paper by slowly pulling out from inside the printer.

c. Lift the green lever to open up the paper feed area.

Chapter 6 Solve problems

d. Remove the paper by slowly pulling towards the back of the printer then out from inside.

4. Install the toner cartridge and close the access door.

5. Ensure that the tray width and length guides are set to the correct paper size for the paper tray being

used.

Figure 6-14 Adjust guides

6. If the error persists, ensure the type and quality of the paper being used meets the HP specications

for the printer.

7. If the error persists, contact your HP-authorized service or support provider, or contact customer

support at www.hp.com/go/contactHP.

13.B4 jam error in rear door (fuser)

Follow these troubleshooting steps in the order presented.

Recommended action for customers

Use the following procedure to check for paper in all possible jam locations inside the right door. When a

jam occurs, the control panel might display a message and an animation that assists in clearing the jam.

● 13.B4.yz Jam in rear door.

y = A or D

13.B4 jam error in rear door (fuser)

z = Tray that paper was printing from.

● 13.B4.FF Jam in rear door.

CAUTION: The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling it.

1. Open the rear door.

2. Gently remove any jammed paper.

CAUTION: The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling

it.

100

Chapter 6 Solve problems

3. Close the rear door.

4. If the error persists, ensure the type and quality of the paper being used meets the HP specications

for the printer.

5. If the error persists, contact your HP-authorized service or support provider, or contact customer

support at www.hp.com/go/contactHP.

13.B9 jam error in rear door (fuser)

Follow these troubleshooting steps in the order presented.

Recommended action for customers

Use the following procedure to check for paper in all possible jam locations inside the right door. When a

jam occurs, the control panel might display a message and an animation that assists in clearing the jam.

● 13.B9.yz Jam in rear door

● 13.FF.yz Jam in rear door

CAUTION: The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling it.

13.B9 jam error in rear door (fuser)

101

1. Open the rear door.

2. Gently remove any jammed paper.

CAUTION: The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling

it.

102

Chapter 6 Solve problems

3. Close the rear door.

4. If the error persists, ensure the type and quality of the paper being used meets the HP specications

for the printer.

5. If the error persists, contact your HP-authorized service or support provider, or contact customer

support at www.hp.com/go/contactHP.

13.D3 jam error in duplexer

Follow these troubleshooting steps in the order presented.

Recommended action for customers

Use the following procedure to check for paper in all possible jam locations inside the right door. When a

jam occurs, the control panel might display a message and an animation that assists in clearing the jam.

● 13.D3.yz Jam in right door

1. Pull the tray 2 completely out of the printer.

13.D3 jam error in duplexer

103

2. Remove any jammed or damaged sheets of paper seen.

3. If no paper is found, lower the duplex path tray.

4. Remove paper from duplex path as needed.

104

Chapter 6 Solve problems

5. If no paper is found in the duplex tray area, open the rear door.

6. Gently remove any jammed paper.

CAUTION: The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling

it.

7. Close the rear door.

8. If the error persists, ensure the type and quality of the paper being used meets the HP specications

for the printer.

9. If the error persists, contact your HP-authorized service or support provider, or contact customer

support at www.hp.com/go/contactHP.

13.E1 jam error in the output bin

Use the following procedure to check for paper in all possible jam locations in the output bin. When a jam

occurs, the control panel displays an animation that assists in clearing the jam.

Recommended action for customers

When a jam occurs, the control panel displays a message and an animation that assists in clearing the

jam.

● 13.E1.Dz, 13.E1.Az Jam in output bin

13.E1 jam error in the output bin

105

● 13.E1.FF Residual paper jam in output bin

z = paper type that is being printed on. This can be 0-9 or A-F.

1. If paper is visible in the output bin, grasp the leading edge and gently remove it.

2. Open the rear door.

3. Gently remove any jammed paper.

CAUTION: The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling

it.

106

Chapter 6 Solve problems

4. Close the rear door.

5. If the error persists, ensure the type and quality of the paper being used meets the HP specications

for the printer.

6. If the error persists, contact your HP-authorized service or support provider, or contact customer

support at www.hp.com/go/contactHP.

Resolving mono print quality problems

Use the information below to troubleshoot print-quality and image-quality problems on mono (black and

white) HP LaserJet Enterprise printers.

Introduction

The troubleshooting steps can help resolve the following defects:

● Blank pages

● Black pages

● Curled paper

● Dark or light bands

● Dark or light streaks

● Fuzzy print

● Gray background or dark print

● Light print

● Loose toner

● Missing toner

● Scattered dots of toner

● Skewed images

● Smears

Resolving mono print quality problems

107

● Streaks

Troubleshoot print quality

To resolve print-quality issues, try these steps in the order presented.

To troubleshoot specic image defects, see Troubleshoot image defects.

Update the printer rmware

Try upgrading the printer rmware.

For instructions, go to www.hp.com/support.

Print from a different software program

Try printing from a different software program.

If the page prints correctly, the problem is with the software program from which you were printing.

Check the paper-type setting for the print job

Check the paper type setting when printing from a software program and the printed pages have smears,

fuzzy or dark print, curled paper, scattered dots of toner, loose toner, or small areas of missing toner.

Check the paper type setting on the control panel

Check the paper type setting on the printer control panel, and change the setting as needed.

1. Open and close the paper tray.

2. Follow the control panel prompts to conrm or modify the paper type and size settings for the tray.

3. Make sure the paper loaded meets specications.

4. Adjust the humidity and resistance setting on the control panel to match the environment.

a. Open the following menus:

i. Settings

ii. Copy/Print or Print

iii. Print Quality

iv. Adjust Paper Type

b. Select the paper type that matches the type loaded in the tray.

c. Use the arrows to increase or decrease the humidity and resistance setting.

5. Make sure the driver settings match the control panel settings.

NOTE: The print driver settings will override any control panel settings.

Check the paper type setting (Windows)

Check the paper type setting for Windows, and change the setting as needed.

NOTE: The print driver settings will override any control panel settings.

108

Chapter 6 Solve problems

1. From the software program, select the Print option.

2. Select the printer, and then click the Properties or Preferences button.

3. Click the Paper/Quality tab.

4. From the Paper Type drop-down list, click the More... option.

5. Expand the list of Type is: options.

6. Expand the category of paper types that best describes your paper.

7. Select the option for the type of paper you are using, and click the OK button.

8. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the

OK button to print the job.

Check the paper type setting (macOS)

Check the paper type setting for macOS, and change the setting as needed.

1. Click the File menu, and then click the Print option.

2. In the Printer menu, select the printer.

3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and

then click the Finishing menu.

4. Select a type from the Media Type drop-down list.

5. Click the Print button.

Check toner-cartridge status

Follow these steps to check the estimated life remaining in the toner cartridges and if applicable, the

status of other replaceable maintenance parts.

Step one: Print the Supplies Status Page

The supplies status page indicates the cartridge status.

1. From the Home screen on the printer control panel, select the Reports menu.

2. Select the Conguration/Status Pages menu.

3. Select Supplies Status Page, and then select Print to print the page.

Step two: Check supplies status

Check the supplies status report as follows.

1. Look at the supplies status report to check the percent of life remaining for the toner cartridges and,

if applicable, the status of other replaceable maintenance parts.

Print quality problems can occur when using a toner cartridge that is at its estimated end of life. The

supplies status page indicates when a supply level is very low. After an HP supply has reached the

very low threshold, HP’s premium protection warranty on that supply has ended.

The toner cartridge does not need to be replaced now unless the print quality is no longer

acceptable. Consider having a replacement available to install when print quality is no longer

acceptable.

Check the paper type setting (macOS)

109

If you determine that you need to replace a toner cartridge or other replaceable maintenance parts,

the supplies status page lists the genuine HP part numbers.

2. Check to see if you are using a genuine HP cartridge.

A genuine HP toner cartridge has the word “HP” on it, or has the HP logo on it. For more information on

identifying HP cartridges go to www.hp.com/go/learnaboutsupplies.

Print a cleaning page

During the printing process paper, toner, and dust particles can accumulate inside the printer and can

cause print-quality issues such as toner specks or spatter, smears, streaks, lines, or repeating marks.

Follow these steps to clean the printer paper path:

1. From the Home screen on the printer control panel, select the Support Tools menu.

2. Select the following menus:

a. Maintenance

b. Calibration/Cleaning

c. Cleaning Page

3. Select Print to print the page.

A Cleaning... message displays on the printer control panel. The cleaning process takes a few

minutes to complete. Do not turn the printer off until the cleaning process has nished. When it is

nished, discard the printed page.

Visually inspect the toner cartridge or cartridges

Follow these steps to inspect each toner cartridge:

1. Remove the toner cartridge from the printer, and verify that the sealing tape has been removed.

2. Check the memory chip for damage.

3. Examine the surface of the green imaging drum.

CAUTION: Do not touch the imaging drum. Fingerprints on the imaging drum can cause print-

quality problems.

4. If you see any scratches, ngerprints, or other damage on the imaging drum, replace the toner

cartridge.

5. Reinstall the toner cartridge and print a few pages to see if the problem has resolved.

Check paper and the printing environment

Use the following information to check the paper selection and the printing environment.

Step one: Use paper that meets HP specications

Some print-quality problems arise from using paper that does not meet HP specications.

● Always use a paper type and weight that this printer supports.

110

Chapter 6 Solve problems

● Use paper that is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles,

voids, staples, and curled or bent edges.

● Use paper that has not been previously printed on.

● Use paper that does not contain metallic material, such as glitter.

● Use paper that is designed for use in laser printers. Do not use paper that is designed only for use in

Inkjet printers.

● Use paper that is not too rough. Using smoother paper generally results in better print quality.

Step two: Check the environment

The environment can directly affect print quality and is a common cause of print-quality or paper-feeding

issues. Try the following solutions:

● Move the printer away from drafty locations, such as open windows or doors, or air-conditioning vents.

● Make sure the printer is not exposed to temperatures or humidity outside of printer specications.

● Do not place the printer in a conned space, such as a cabinet.

● Place the printer on a sturdy, level surface.

● Remove anything that is blocking the vents on the printer. The printer requires good air ow on all

sides, including the top.

● Protect the printer from airborne debris, dust, steam, grease, or other elements that can leave residue

inside the printer.

Step three: Set the individual tray alignment

Follow these steps when text or images are not centered or aligned correctly on the printed page when

printing from specic trays.

1. From the Home screen on the printer control panel, select the Settings menu.

2. Select the following menus:

a. Copy/Print or Print

b. Print Quality

c. Image Registration

3. Select Tray, and then select the tray to adjust.

4. Select Print Test Page, and then follow the instructions on the printed pages.

5. Select Print Test Page again to verify the results, and then make further adjustments if necessary.

6. Select Done to save the new settings.

Try a different print driver

Try a different print driver when printing from a software program and the printed pages have unexpected

lines in graphics, missing text, missing graphics, incorrect formatting, or substituted fonts.

Download a different print driver from the HP support Web site: http://www.hp.com/support/lj6500n/dn .

Step two: Check the environment

111

Check the EconoMode settings

HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply

might outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer

acceptable, consider replacing the toner cartridge.

NOTE: This feature is available with the PCL 6 print driver for Windows. If you are not using that driver,

you can enable the feature by using the HP Embedded Web Server.

Follow these steps if the entire page is too dark or too light.

1. From the software program, select the Print option.

2. Select the printer, and then click the Properties or Preferences button.

3. Click the Paper/Quality tab, and locate the Print Quality area.

4. If the entire page is too dark, use these settings:

● Select the 600 dpi option, if available.

● Select the EconoMode check box to enable it.

If the entire page is too light, use these settings:

● Select the FastRes 1200 option, if available.

● Clear the EconoMode check box to disable it.

5. Click the OK button to close the Document Properties dialog box. In the Print dialog, click the OK

button to print the job.

Adjust print density

Complete the following steps to adjust the print density.

1. From the Home screen on the printer control panel, select the Settings menu.

2. Open the following menus:

a. Copy/Print or Print

b. Print Quality

c. Toner Density

3. Move the slider toward either Less or More to the desired density setting.

Troubleshoot image defects

Review examples of image defects and steps to resolve these defects.

112

Chapter 6 Solve problems

Table 6-2 Image defects table quick reference

Sample Description Possible solutions

Table 6-9 Light print on page 118 Table 6-7 Gray background or dark print

on page 117

Table 6-5 Blank page — No print on page

115

Table 6-4 Black page on page 115 Table 6-3 Banding defects on page 114 Table 6-11 Streak defects on page 119

Table 6-6 Fixing/fuser defects on page

116

Table 6-8 Image placement defects on

page 117

Table 6-10 Output defects on page 118

Troubleshoot image defects 113

Image defects, no matter the cause, can often be resolved using the same steps. Use the following steps

as a starting point for solving image defect issues.

1. Reprint the document. Print quality defects can be intermittent in nature or can go away completely

with continued printing.

2. Check the condition of the cartridge or cartridges. If a cartridge is in a Very Low state (it has passed

the rated life), replace the cartridge.

3. Make sure that the driver and tray print mode settings match the media that is loaded in the tray. Try

using a different ream of media or a different tray. Try using a different print mode.

4. Make sure that the printer is within the supported operating temperature/humidity range.

5. Make sure that the paper type, size, and weight are supported by the printer. See support.hp.com for

a list of the supported paper sizes and types for the printer.

NOTE: The term “fusing” refers to the part of the printing process where toner is afxed to paper.

The following examples depict letter-size paper that has passed through the printer short edge rst.

Table 6-3 Banding defects

Sample Description Possible solutions

Dark or light lines which repeat down

the length of the page, and are wide-

pitch and/or impulse bands. They might

be sharp or soft in nature. The defect

displays only in areas of ll, not in text or

sections with no printed content.

1. Reprint the document.

2. Try printing from another tray.

3. Replace the cartridge.

4. Use a different paper type.

5. Enterprise models only: From the

Home screen on the printer control

panel, go to the Adjust Paper Types

menu, and then choose a print

mode that is designed for a slightly

heavier media than what you are

using. This slows the print speed

and might improve the print quality.

6. If the issue persists, go to

support.hp.com.

114

Chapter 6 Solve problems

Table 6-4 Black page

Sample Description Possible solutions

The entire printed page is black.

1. Visually inspect the cartridge to

check for damage.

2. Make sure that the cartridge is

installed correctly.

3. Replace the cartridge.

4. If the issue persists, go to

support.hp.com.

Table 6-5 Blank page — No print

Sample Description Possible solutions

The page is completely blank and

contains no printed content.

1. Make sure that the cartridges are

genuine HP cartridges.

2. Make sure that the cartridge is

installed correctly.

3. Print with a different cartridge.

4. Check the paper type in the paper

tray and adjust the printer settings

to match. If necessary, select a

lighter paper type.

5. If the issue persists, go to

support.hp.com.

Troubleshoot image defects

115

Table 6-6 Fixing/fuser defects

Sample Description Possible solutions

Slight shadows or offsets of the image

are repeated down the page. The

repeated image might fade with each

recurrence.

1. Reprint the document.

2. Check the paper type in the paper

tray and adjust the printer settings

to match. If necessary, select a

lighter weight paper type.

3. If the issue persists, go to

support.hp.com.

Toner rubs off along either edge of the

page. This defect is more common at the

edges of high-coverage jobs, and on light

media types, but can occur anywhere on

the page.

1. Reprint the document.

2. Check the paper type in the paper

tray and adjust the printer settings

to match. If necessary, select a

heavier paper type.

3. Enterprise models only: From the

printer control panel, go to the

Edge-to-Edge menu and then select

Normal. Reprint the document.

4. Enterprise models only: From the

printer control panel, select Auto

Include Margins and then reprint the

document.

5. If the issue persists, go to

support.hp.com.

116

Chapter 6 Solve problems

Table 6-7 Gray background or dark print

Sample Description Possible solutions

The image or text is darker than expected

and/or the background is gray.

1. Make sure that the paper in the

trays has not already been run

through the printer.

2. Use a different paper type.

3. Reprint the document.

4. Mono models only: From the Home

screen on the printer control panel,

go to the Adjust Toner Density menu,

and then adjust the toner density to

a lower level.

5. Make sure that the printer is

within the supported operating

temperature and humidity range.

6. Replace the cartridge.

7. If the issue persists, go to

support.hp.com.

Table 6-8 Image placement defects

Sample Description Possible solutions

The image is not centered, or is skewed

on the page. The defect occurs when the

paper is not positioned properly as it is

pulled from the tray and moves through

the paper path.

1. Reprint the document.

2. Remove the paper and then reload

the tray. Make sure that all the paper

edges are even on all sides.

3. Make sure that the top of the paper

stack is below the tray-full indicator.

Do not overll the tray.

4. Make sure that the paper guides

are adjusted to the correct size

for the paper. Do not adjust the

paper guides tightly against the

paper stack. Adjust them to the

indentations or markings in the tray.

5. If the issue persists, go to

support.hp.com.

Troubleshoot image defects

117

Table 6-9 Light print

Sample Description Possible solutions

The printed content is light or faded on

the entire page.

1. Reprint the document.

2. Remove the cartridge, and then

shake it to redistribute the toner.

Reinsert the toner cartridges into

the printer and close the cover. For

a graphical representation of this

procedure, see Replace the toner

cartridges.

3. Mono models only: Make sure that

the EconoMode setting is disabled,

both at the printer control panel and

in the print driver.

4. Make sure that the cartridge is

installed correctly.

5. Print a Supplies Status Page and

check the life and usage of the

cartridge.

6. Replace the cartridge.

7. If the issue persists, go to

support.hp.com.

Table 6-10 Output defects

Sample Description Possible solutions

Printed pages have curled edges. The

curled edge can be along the short or

long side of the paper. Two types of curl

are possible:

● Positive curl: The paper curls

toward the printed side. The defect

occurs in dry environments or when

printing high-coverage pages.

● Negative curl: The paper curls

away from the printed side. The

defect occurs in high-humidity

environments or when printing low-

coverage pages.

1. Reprint the document.

2. Positive curl: From the printer

control panel, select a heavier

paper type. The heavier paper type

creates a higher temperature for

printing.

Negative curl: From the printer

control panel, select a lighter paper

type. The lighter paper type creates

a lower temperature for printing.

Try storing the paper in a dry

environment prior to use, or use

freshly opened paper.

3. Print in duplex mode.

4. If the issue persists, go to

support.hp.com.

118

Chapter 6 Solve problems

Table 6-10 Output defects (continued)

Sample Description Possible solutions

The paper does not stack well in the

output tray. The stack might be uneven,

skewed, or the pages might be pushed

out of the tray and onto the oor. Any of

the following conditions can cause this

defect:

● Extreme paper curl

● The paper in the tray is wrinkled or

deformed

● The paper is a non-standard paper

type, such as envelopes

● The output tray is too full

Reprint the document.

2. Extend the output bin extension.

3. If the defect is caused by

extreme paper curl, refer to the

troubleshooting steps for "Output

curl."

4. Use a different paper type.

5. Use freshly opened paper.

6. Remove the paper from the output

tray before the tray gets too full.

7. If the issue persists, go to

support.hp.com.

Table 6-11 Streak defects

Sample Description Possible solutions

Light vertical streaks that usually span

the length of the page. The defect

displays only in areas of ll, not in text or

sections with no printed content.

1. Reprint the document.

2. Remove the cartridge, and then

shake it to redistribute the toner.

Reinsert the toner cartridges into

the printer and close the cover. For

a graphical representation of this

procedure, see Replace the toner

cartridges.

3. If the issue persists, go to

support.hp.com.

NOTE: Both light and dark vertical

streaks can occur when the printing

environment is outside the

specied

range for temperature or humidity. Refer

to your printer's environmental

specications for allowable temperature

and humidity levels.

Troubleshoot image defects

119

Table 6-11 Streak defects (continued)

Sample Description Possible solutions

Dark vertical lines which occur down the

length of the page. The defect might

occur anywhere on the page, in areas of

ll or in sections with no printed content.

1. Reprint the document.

2. Remove the cartridge, and then

shake it to redistribute the toner.

Reinsert the toner cartridges into

the printer and close the cover. For

a graphical representation of this

procedure, see Replace the toner

cartridges.

3. Print a cleaning page.

4. Check the toner level in the

cartridge.

5. If the issue persists, go to

support.hp.com.

Solve wired network problems

Check the following information to resolve wired network issues.

Introduction

Certain types of problems can indicate there is a network communication problem. These problems

include the following issues:

Poor physical connection

Check the cable connections.

1. Verify that the printer is attached to the correct network port using a cable of the correct length.

2. Verify that cable connections are secure.

3. Look at the network port connection on the back of the printer, and verify that the amber activity

light ashes indicating network trafc, and the green link-status light is continuously lit indicating a

network link.

4. If the problem continues, try a different cable or port on the hub.

The computer is unable to communicate with the printer

Verify that the printer is communicating with the network and your computer.

1. Test network communication by pinging the network.

a. Open a command-line prompt on your computer.

● For Windows, click Start, click Run, type cmd, and then press Enter.

● For macOS, go to Applications, then Utilities, and open Terminal.

b. Type ping followed by the IP address for your printer.

120

Chapter 6 Solve problems

c. If the window displays round-trip times, the network is working.

2. If the ping command failed, verify that the network hubs are on, and then verify that the network

settings, the printer, and the computer are all congured for the same network (also known as

subnet).

3. Open the printer properties and click the Ports tab. Verify that the current IP address for the printer is

selected. The printer IP address is listed on the printer conguration page.

4. If you installed the printer using the HP standard TCP/IP port, select the box labeled Always print to

this printer, even if its IP address changes.

5. If you installed the printer using a Microsoft standard TCP/IP port, use the printer’s hostname instead

of the IP address.

6. If the IP address is correct, delete the printer and then add it again.

7. Reinstall the printer software and driver.

The printer is using incorrect link and duplex settings for the network

HP recommends leaving these settings in automatic mode (the default setting). If you change these

settings, you must also change them for your network.

New software programs might be causing compatibility problems

Verify that any new software programs are correctly installed and that they use the correct print driver.

The computer or workstation might be set up incorrectly

An incorrectly congured computer can cause issues with printing.

1. Check the network drivers, print drivers, and the network redirection settings.

2. Verify that the operating system is congured correctly.

The printer is disabled, or other network settings are incorrect

Check the network settings.

1. Review the printer’s conguration/networking pages to check the status of the network settings and

protocols.

2. Recongure the network settings if necessary.

Solve wireless network problems

Check the following information to resolve wireless network issues.

The printer is using incorrect link and duplex settings for the network

121

Introduction

Use the troubleshooting information to help resolve issues.

NOTE: To determine whether HP NFC, Wi-Fi, BLE, or other wireless printing capabilities are enabled on

the printer, print a conguration page from the printer control panel.

NOTE: If you have been experiencing intermittent loss of network connectivity, rst update the printer

rmware. For instructions on how to update the printer rmware, go to http://support.hp.com, search for

your printer, and then search on “update the rmware.”

Wireless connectivity checklist

Use the checklist to help resolve wireless connection issues.

● For printers that do not support simultaneous wired and wireless connections, verify that the network

cable is not connected.

● Verify that the printer and the wireless router are turned on and have power. Also make sure that the

wireless radio in the printer is turned on. (The wireless network indicator is solid when the printer is

connected to a wireless network, and blinking when it is searching for a wireless network.)

● Verify that the service set identier (SSID) is correct:

– For a wireless connection to your network, conrm that your mobile device is connecting to the

correct router/access point.

– For a Wi-Fi Direct connection, print a conguration page to determine the printer’s SSID.

If you are not sure that the SSID is correct, run the wireless setup again.

● With secured networks, verify that the security information is correct. If the security information is

incorrect, run the wireless setup again.

● If the wireless network is working correctly, try accessing other computers on the wireless network. If

the network has Internet access, try connecting to the Internet over a wireless connection.

● Verify that the encryption method (AES or TKIP) is the same for the printer as it is for the wireless

access point (on networks using WPA security).

● Verify that the printer is within the range of the wireless network. For most networks, the printer must

be within 30 m (100 ft) of the wireless access point (wireless router).

● Verify that obstacles do not block the wireless signal. Remove any large metal objects between the

access point and the printer. Make sure poles, walls, or support columns containing metal or concrete

do not separate the printer and wireless access point.

● Verify that the printer is located away from electronic devices that might interfere with the wireless

signal. Many devices can interfere with the wireless signal including motors, cordless phones, security

system cameras, other wireless networks, and some Bluetooth devices.

● For computers connecting to the wireless printer:

– Verify that the print driver is installed on the computer.

– Verify that you have selected the correct printer port.

– Verify that the computer and printer connect to the same wireless network.

122

Chapter 6 Solve problems

– If your environment has multiple wireless signals and you need the printer to support dual band

networks on both 2.4 GHz and 5 GHz, install the HP Jetdirect 2900nw print server accessory.

– For macOS, verify that the wireless router supports Bonjour.

The printer does not print after the wireless conguration completes

Resolve issues between your computer and the printer.

1. Make sure that the printer is turned on and in the ready state.

2. Turn off any third-party rewalls on your computer.

3. Make sure that the wireless network is working correctly.

4. Make sure that your computer is working correctly. If necessary, restart the computer.

5. Verify that you can open the printer HP Embedded Web Server from a computer on the network.

The printer does not print, and the computer has a third-party rewall installed

Verify that a rewall is not interfering with wireless communication.

1. Update the rewall with the most recent update available from the manufacturer.

2. If programs request rewall access when you install the printer or try to print, make sure that you

allow the programs to run.

3. Temporarily turn off the rewall, and then install the wireless printer on the computer. Enable the

rewall when you have completed the wireless installation.

The wireless connection does not work after moving the wireless router or

printer

Verify that the printer and network settings are correct.

1. Make sure that the router or printer connects to the same network that your computer connects to.

2. Print a conguration page.

3. Compare the service set identier (SSID) on the conguration page to the SSID in the printer

conguration for the computer.

4. If the numbers are not the same, the devices are not connecting to the same network. Recongure

the wireless setup for the printer.

Cannot connect more computers to the wireless printer

Complete the following steps to solve connection issues.

1. Make sure that the other computers are within the wireless range and that no obstacles block the

signal. For most networks, the wireless range is within 30 m (100 ft) of the wireless access point.

2. Make sure that the printer is turned on and in the ready state.

3. Make sure there are not more than 5 concurrent Wireless Print Direct users.

4. Turn off any third-party rewalls on your computer.

The printer does not print after the wireless

conguration completes 123

5. Make sure that the wireless network is working correctly.

6. Make sure that your computer is working correctly. If necessary, restart the computer.

The wireless printer loses communication when connected to a VPN

Typically, you cannot connect to a VPN and other networks at the same time.

The network does not appear in the wireless networks list

Follow these steps when the network does not appear in the wireless network list on your computer or

mobile device.

● Make sure the wireless router is turned on and has power.

● The network might be hidden. However, you can still connect to a hidden network. Make sure the

router/access point is advertising the SSID by checking for its SSID in the available networks seen by

your mobile device.

The wireless network is not functioning

Complete the following steps to ensure that the network is functioning correctly.

1. For printers that do not support simultaneous wired and wireless connections, make sure that the

network cable is disconnected.

2. To verify if the network has lost communication, try connecting other devices to the network.

3. Test network communication by pinging the network.

a. Open a command-line prompt on your computer.

● For Windows, click Start, click Run, type cmd, and then press Enter.

● For macOS, go to Applications, then Utilities, and open Terminal.

b. Type ping followed by the router IP address.

c. If the window displays round-trip times, the network is working.

4. Make sure that the router or printer connects to the same network that the computer connects to.

a. Print a conguration page.

b. Compare the service set identier (SSID) on the conguration report to the SSID in the printer

conguration for the computer.

c. If the numbers are not the same, the devices are not connecting to the same network.

Recongure the wireless setup for the printer.

Reduce interference on a wireless network

The following tips can reduce interference in a wireless network:

● Keep the wireless devices away from large metal objects, such as ling cabinets, and other

electromagnetic devices, such as microwaves and cordless telephones. These objects can disrupt

radio signals.

124

Chapter 6 Solve problems

● Keep the wireless devices away from large masonry structures and other building structures. These

objects can absorb radio waves and lower signal strength.

● Position the wireless router in a central location in line of sight with the wireless printers on the

network.

Reduce interference on a wireless network 125

Service and supportA

HP limited warranty statement

HP PRODUCT DURATION OF LIMITED WARRANTY*

HP LaserJet Enterprise 6500n, HP LaserJet Enterprise

6500dn

One-year, onsite warranty services

NOTE: *Warranty and support options vary by product, country, and local legal requirements. Go to

support.hp.com to learn about HP award-winning service and support options in your region.

HP warrants to you, the end-user customer, this HP Limited Warranty applies only to HP branded products

sold or leased a) from HP Inc., its subsidiaries, afliates, authorized resellers, authorized distributors, or

country distributors; and, b) with this HP Limited Warranty, that HP hardware and accessories will be free

from defects in materials and workmanship after the date of purchase, for the period specied above.

If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or

replace products which prove to be defective. Replacement products may be either new or equivalent in

performance to new.

HP warrants to you that HP software will not fail to execute its programming instructions after the date

of purchase, for the period specied above, due to defects in material and workmanship when properly

installed and used. If HP receives notice of such defects during the warranty period, HP will replace

software which does not execute its programming instructions due to such defects.

HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable,

within a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled

to a refund of the purchase price upon prompt return of the product.

HP products may contain remanufactured parts equivalent to new in performance or may have been

subject to incidental use.

Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration,

(b) software, interfacing, parts or supplies not supplied by HP, (c) unauthorized modication or misuse,

(d) operation outside of the published environmental specications for the product, or (e) improper site

preparation or maintenance.

TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO

OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND

HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY,

SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE. Some countries/regions, states

or provinces do not allow limitations on the duration of an implied warranty, so the above limitation or

exclusion might not apply to you. This warranty gives you specic legal rights and you might also have

other rights that vary from country/region to country/region, state to state, or province to province.

HP's limited warranty is valid in any country/region or locality where HP has a support presence for this

product and where HP has marketed this product. The level of warranty service you receive may vary

according to local standards. HP will not alter form, t or function of the product to make it operate in a

country/region for which it was never intended to function for legal or regulatory reasons.

126

Appendix A Service and support

TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR

SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS

SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL

(INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR

OTHERWISE. Some countries/regions, states or provinces do not allow the exclusion or limitation of

incidental or consequential damages, so the above limitation or exclusion may not apply to you.

THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY

PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY

STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.

UK, Ireland, and Malta

The HP Limited Warranty is a commercial guarantee voluntarily provided by HP. The name and address

of the HP entity responsible for the performance of the HP Limited Warranty in your country/region is as

follows:

UK: HP Inc UK Limited, Earley West, 300 Thames Valley Park Drive, Reading, RG6 1PT, United Kingdom

Ireland: HP Technology Ireland Limited, Liffey Valley Ofce Campus, 1st FLOOR, BLOCK B Quarryvale, Co.

Dublin D22 X0Y3 Ireland

Malta: HP Europe B.V., Amsterdam, Meyrin Branch, Route du Nant-d'Avril 150, 1217 Meyrin, Switzerland

United Kingdom: The HP Limited Warranty benets apply in addition to any legal rights to

a guarantee from seller of nonconformity of goods with the contract of sale. These rights expire

six years from delivery of goods for products purchased in England or Wales and ve years from

delivery of goods for products purchased in Scotland. However various factors may impact your

eligibility to receive these rights. For further information, please consult the following link: Consumer

Legal Guarantee (http://www.hp.com/go/eu-legal) or you may visit the European Consumer Centers

website (https://commission.europa.eu/live-work-travel-eu/consumer-rights-and-complaints/resolve-your-

consumer-complaint/european-consumer-centres-network-ecc-net). Consumers have the right to choose

whether to claim service under the HP Limited Warranty or against the seller under the legal guarantee.

Ireland: The HP Limited Warranty benets apply in addition to any statutory rights from seller in

relation to nonconformity of goods with the contract of sale. However various factors may impact

your eligibility to receive these rights. Consumer statutory rights are not limited or affected in

any manner by HP Care Pack. For further information, please consult the following link: Consumer

Legal Guarantee (www.hp.com/go/eu-legal) or you may visit the European Consumer Centers

website (https://commission.europa.eu/live-work-travel-eu/consumer-rights-and-complaints/resolve-your-

consumer-complaint/european-consumer-centres-network-ecc-net). Consumers have the right to choose

whether to claim service under the HP Limited Warranty or against the seller under the legal guarantee.

Malta: The HP Limited Warranty benets apply in addition to any legal rights to a two-year guarantee

from seller of nonconformity of goods with the contract of sale; however various factors may

impact your eligibility to receive these rights. Consumer statutory rights are not limited or affected

in any manner by the HP Limited Warranty. For further information, please consult the following link:

Consumer Legal Guarantee (www.hp.com/go/eu-legal) or you may visit the European Consumer Centers

website (https://commission.europa.eu/live-work-travel-eu/consumer-rights-and-complaints/resolve-your-

consumer-complaint/european-consumer-centres-network-ecc-net). Consumers have the right to choose

whether to claim service under the HP Limited Warranty or against the seller under two-year legal

guarantee.

UK, Ireland, and Malta

127

Austria, Belgium, Germany, Luxemburg. and Switzerland

Die beschränkte HP Herstellergarantie ist eine von HP auf freiwilliger Basis angebotene kommerzielle

Garantie. Der Name und die Adresse der HP Gesellschaft, die in Ihrem Land für die Gewährung der

beschränkten HP Herstellergarantie verantwortlich ist, sind wie folgt:

Schweiz: Die beschränkte HP Herstellergarantie ist eine von HP auf freiwilliger Basis angebotene

kommerzielle Garantie. Der Name und die Adresse der HP Entität, die in Ihrem Land für die Gewährung der

beschränkten HP Herstellergarantie verantwortlich ist, sind wie folgt:

Deutschland: HP Deutschland GmbH, Schickardstr. 32, D-71034 Böblingen

Österreich: HP Austria GmbH., Technologiestrasse 5, A-1120 Wien

Luxemburg: HP Luxembourg S.C.A., 75, Parc d'Activités Capellen, L-8308 Capellen

Belgien: HP Belgium BV, Hermeslaan 1, Building B, B-1831 Diegem, Unternehmensnummer

0597.618.285

Schweiz: HP Schweiz GmbH, Glatt Tower, Neue Winterthurerstrasse 99, 8304 Wallisellen

Deutschland: Die Rechte aus der beschränkten HP Herstellergarantie gelten zusätzlich zu den

gesetzlichen Ansprüchen wegen Sachmängeln auf eine zweijährige Gewährleistung ab dem

Lieferdatum. Ob Sie Anspruch auf diese Rechte haben, hängt von zahlreichen Faktoren ab.

Die Rechte des Kunden sind in keiner Weise durch die beschränkte HP Herstellergarantie

eingeschränkt bzw. betroffen. Weitere Hinweise nden Sie auf der folgenden Website:

Gewährleistungsansprüche für Verbraucher (http://www.hp.com/go/eu-legal) oder Sie können die Website

des Europäischen Verbraucherzentrums (https://commission.europa.eu/live-work-travel-eu/consumer-

rights-and-complaints/resolve-your-consumer-complaint/european-consumer-centres-network-ecc-net)

besuchen. Verbraucher haben das Recht zu wählen, ob sie eine Leistung von HP gemäß der beschränkten

HP Herstellergarantie in Anspruch nehmen oder ob sie sich gemäß der gesetzlichen zweijährigen Haftung

für Sachmängel (Gewährleistung) sich an den jeweiligen Verkäufer wenden.

Österreich, Luxemburg und Belgien: Die Rechte aus der beschränkten HP Herstellergarantie gelten

zusätzlich zu den gesetzlichen Ansprüchen wegen Sachmängeln auf eine zweijährige Gewährleistung

ab dem Lieferdatum. Ob Sie Anspruch auf diese Rechte haben, hängt von zahlreichen Faktoren

ab. Die Rechte des Kunden sind in keiner Weise durch die beschränkte HP Herstellergarantie

eingeschränkt bzw. betroffen. Weitere Hinweise nden Sie auf der folgenden Website:

Gewährleistungsansprüche für Verbraucher (http://www.hp.com/go/eu-legal) oder Sie können die Website

des Europäischen Verbraucherzentrums (https://commission.europa.eu/live-work-travel-eu/consumer-

rights-and-complaints/resolve-your-consumer-complaint/european-consumer-centres-network-ecc-net)

besuchen. Verbraucher haben das Recht zu wählen, ob sie eine Leistung von HP gemäß der beschränkten

HP Herstellergarantie in Anspruch nehmen oder ob sie sich gemäß der gesetzlichen zweijährigen Haftung

für Sachmängel (Gewährleistung) sich an den jeweiligen Verkäufer wenden.

Schweiz: Die beschränkte HP Herstellergarantie Vorteile gelten zusätzlich zu den rechtlichen

Gewährleistungsansprüchen bei fehlerhaften Produkten aus dem Kaufvertrag. Ob Sie Anspruch auf diese

Rechte haben, hängt von zahlreichen Faktoren ab. Die Rechte des Kunden sind in keiner Weise durch die

beschränkte HP Herstellergarantie eingeschränkt bzw. betroffen.

Verbraucher haben das Recht zu wählen, ob sie die beschränkte HP Herstellergarantie beanspruchen

wollen oder sich mit den Gewährleistungsansprüchen an den Verkäufer richten wollen

Belgium, France, Luxemburg, and Switzerland

La garantie limitée HP est une garantie commerciale fournie volontairement par HP. Voici les coordonnées

de l'entité HP responsable de l'exécution de la garantie limitée HP dans votre pays:

128

Appendix A Service and support

France: HP France SAS, société par actions simpliée identiée sous le numéro 448 694 133 RCS

Nanterre, Meudon Campus Bât. 1, 14 rue de la Verrerie 92190 Meudon, tel. 09 69 32 04 35 (produits

des gammes grand public et gaming) ou 01 70 48 53 19 (produits de la gamme professionnelle). Autres

options de contact : WhatsApp et Messenger.

G.D. Luxembourg: HP Luxembourg S.C.A., 75, Parc d'Activités Capellen, L-8308 Capellen

Belgique: HP Belgium BV, Hermeslaan 1, Building B, B-1831 Diegem, numéro d’entreprise 0597.618.285

Suisse: HP Suisse Sàrl, Glatt Tower, Neue Winterthurerstrasse 99, 8304 Wallisellen

France: La Garantie Limitée HP s'applique sans préjudice du droit pour le consommateur de bénécier de

la garantie légale de conformité dans les conditions prévues aux articles L. 217-1 à L. 217-32 du code

de la consommation et de celle relative aux vices cachés dans les conditions prévues aux articles 1641

à 1649 du code civil. Le consommateur peut ainsi choisir d'exercer ses droits au titre de la Garantie

Limitée HP ou, auprès du vendeur, au titre des garanties légales dont les modalités de mises en œuvre

sont rappelées ci-dessous.

Belgium, France, Luxemburg, and Switzerland

129

Le consommateur dispose d’un délai de deux ans à compter de la délivrance du bien pour obtenir la mise en oeuvre de la garantie

légale de conformité en cas d’apparition d’un défaut de conformité. Durant ce délai, le consommateur n’est tenu d’établir que

l’existence du défaut de conformité et non la date d’apparition de celui-ci.

Lorsque le contrat de vente du bien prévoit la fourniture d’un contenu numérique ou d’un service numérique de manière continue

pendant une durée supérieure à deux ans, la garantie légale est applicable à ce contenu numérique ou ce service numérique

tout au long de la période de fourniture prévue. Durant ce délai, le consommateur n’est tenu d’établir que l’existence du défaut de

conformité affectant le contenu numérique ou le service numérique et non la date d’apparition de celui-ci.

La garantie légale de conformité emporte obligation pour le professionnel, le cas échéant, de fournir toutes les mises à jour

nécessaires au maintien de la conformité du bien.

La garantie légale de conformité donne au consommateur droit à la réparation ou au remplacement du bien dans un délai de

trente jours suivant sa demande, sans frais et sans inconvénient majeur pour lui.

Si le bien est réparé dans le cadre de la garantie légale de conformité, le consommateur bénécie d’une extension de six mois de

la garantie initiale. Si le consommateur demande la réparation du bien, mais que le vendeur impose le remplacement, la garantie

légale de conformité est renouvelée pour une période de deux ans à compter de la date de remplacement du bien.

Le consommateur peut obtenir une réduction du prix d’achat en conservant le bien ou mettre n au contrat en se faisant

rembourser intégralement contre restitution du bien, si:

1° Le professionnel refuse de réparer ou de remplacer le bien;

2° La réparation ou le remplacement du bien intervient après un délai de trente jours;

3° La réparation ou le remplacement du bien occasionne un inconvénient majeur pour le consommateur, notamment lorsque

le consommateur supporte dénitivement les frais de reprise ou d’enlèvement du bien non conforme, ou s’il supporte les frais

d’installation du bien réparé ou de remplacement;

4° La non-conformité du bien persiste en dépit de la tentative de mise en conformité du vendeur restée infructueuse.

Le consommateur a également droit à une réduction du prix du bien ou à la résolution du contrat lorsque le défaut de conformité

est si grave qu’il

justie que la réduction du prix ou la résolution du contrat soit immédiate. Le consommateur n’est alors pas tenu

de demander la réparation ou le remplacement du bien au préalable.

Le consommateur n’a pas droit à la résolution de la vente si le défaut de conformité est mineur.

Toute période d’immobilisation du bien en vue de sa réparation ou de son remplacement suspend la garantie qui restait à courir

jusqu’à la délivrance du bien remis en état.

Les droits mentionnés ci-dessus résultent de l’application des articles L. 217-1 à L. 217-32 du code de la consommation.

Le vendeur qui fait obstacle de mauvaise foi à la mise en oeuvre de la garantie légale de conformité encourt une amende civile

d’un montant maximal de 300 000 euros, qui peut être porté jusqu’à 10 % du chiffre d’affaires moyen annuel (article L. 241-5 du

code de la consommation).

Le consommateur bénécie également de la garantie légale des vices cachés en application des articles 1641 à 1649 du code

civil, pendant une durée de deux ans à compter de la découverte du défaut. Cette garantie donne droit à une réduction de prix si le

bien est conservé ou à un remboursement intégral contre restitution du bien.

Pour de plus amples informations, veuillez consulter le lien suivant: Garanties légales accordées au

consommateur (http://www.hp.com/go/eu-legal) ou vous pouvez également consulter le site Web des

Centres européens des consommateurs (https://commission.europa.eu/live-work-travel-eu/consumer-

rights-and-complaints/resolve-your-consumer-complaint/european-consumer-centres-network-ecc-net).

G.D. Luxembourg et Belgique: Les avantages de la garantie limitée HP s'appliquent en

complément des droits dont vous disposez au titre de la garantie de non-conformité des biens

avec le contrat de vente. Cependant, de nombreux facteurs peuvent avoir un impact sur le

bénéce de ces droits. Vos droits en tant que consommateur au titre de ces garanties ne

sont en aucune façon limités ou affectés par la garantie limitée HP. Pour de plus amples

informations, veuillez consulter le lien suivant: Garanties légales accordées au consommateur

(http://www.hp.com/go/eu-legal) ou vous pouvez également consulter le site Web des Centres européens

des consommateurs (https://commission.europa.eu/live-work-travel-eu/consumer-rights-and-complaints/

130

Appendix A Service and support

resolve-your-consumer-complaint/european-consumer-centres-network-ecc-net). Les consommateurs

ont le droit de choisir de réclamer un service sous la garantie limitée HP ou auprès du vendeur au cours

d'une garantie légale de deux ans.

Suisse: Les avantages de la garantie limitée HP s'appliquent en complément des droits

dont vous disposez au titre de la garantie de non-conformité des biens avec le contrat

de vente. Cependant, de nombreux facteurs peuvent avoir un impact sur le bénéce de

ces droits. Vos droits en tant que consommateur au titre de ces garanties ne sont

en aucune façon limités ou affectés par la garantie limitée HP. Pour de plus amples

informations, veuillez consulter le lien suivant: Garanties légales accordées au consommateur

(http://www.hp.com/go/eu-legal) ou vous pouvez également consulter le site Web des Centres européens

des consommateurs (https://commission.europa.eu/live-work-travel-eu/consumer-rights-and-complaints/

resolve-your-consumer-complaint/european-consumer-centres-network-ecc-net). Les consommateurs

ont le droit de choisir de réclamer un service sous la garantie limitée HP ou auprès du vendeur au cours

d'une garantie légale.

Italy

La Garanzia limitata HP è una garanzia commerciale fornita volontariamente da HP. Di seguito sono

indicati nome e indirizzo della società HP responsabile della fornitura dei servizi coperti dalla Garanzia

limitata HP nel vostro Paese:

Italia: HP Italy S.r.l., Via G. Di Vittorio 9, 20063 Cernusco S/Naviglio

I vantaggi della Garanzia limitata HP vengono concessi ai consumatori in aggiunta ai diritti derivanti

dalla garanzia di due anni fornita dal venditore in caso di non conformità dei beni rispetto al

contratto di vendita. Tuttavia, diversi fattori possono avere un impatto sulla possibilita’ di beneciare

di tali diritti. I diritti spettanti ai consumatori in forza della garanzia legale non sono in alcun modo

limitati, né modicati dalla Garanzia limitata HP. Per ulteriori informazioni, si prega di consultare

il seguente link: Garanzia legale per i clienti (http://www.hp.com/go/eu-legal), oppure visitare il sito

Web dei Centri europei per i consumatori (https://commission.europa.eu/live-work-travel-eu/consumer-

rights-and-complaints/resolve-your-consumer-complaint/european-consumer-centres-network-ecc-net). I

consumatori hanno il diritto di scegliere se richiedere un servizio usufruendo della Garanzia limitata HP

oppure rivolgendosi al venditore per far valere la garanzia legale di due anni.

Spain

Su Garantía limitada de HP es una garantía comercial voluntariamente proporcionada por HP. El nombre

y dirección de las entidades HP que proporcionan la Garantía limitada de HP (garantía comercial adicional

del fabricante) en su país es:

España: HP Printing and Computing Solutions S.L. Calle Jose Echegaray 18 Las Rozas, 28232 Madrid

Los benecios de la Garantía limitada de HP son adicionales a la garantía legal de 2 años

a la que los consumidores tienen derecho a recibir del vendedor en virtud del contrato de

compraventa; sin embargo, varios factores pueden afectar su derecho a recibir los benecios bajo

dicha garantía legal. A este respecto, la Garantía limitada de HP no limita o afecta en modo alguno

los derechos legales del consumidor (http://www.hp.com/go/eu-legal). Para más información, consulte

el siguiente enlace: Garantía legal del consumidor o puede visitar el sitio web de los Centros

europeos de los consumidores (https://commission.europa.eu/live-work-travel-eu/consumer-rights-and-

complaints/resolve-your-consumer-complaint/european-consumer-centres-network-ecc-net). Los clientes

tienen derecho a elegir si reclaman un servicio acogiéndose a la Garantía limitada de HP o al vendedor de

conformidad con la garantía legal de dos años.

Italy

131

Denmark

Den begrænsede HP-garanti er en garanti, der ydes frivilligt af HP. Navn og adresse på det HP-selskab, der

er ansvarligt for HP's begrænsede garanti i dit land, er som følger:

Danmark: HP Inc Danmark ApS, Engholm Parkvej 8, 3450, Allerød

Den begrænsede HP-garanti gælder i tillæg til eventuelle juridiske rettigheder, for en toårig garanti

fra sælgeren af varer, der ikke er i overensstemmelse med salgsaftalen, men forskellige faktorer kan

dog påvirke din ret til at opnå disse rettigheder. Forbrugerens lovbestemte rettigheder begrænses

eller påvirkes ikke på nogen måde af den begrænsede HP-garanti. Se nedenstående link for at få

yderligere oplysninger: Forbrugerens juridiske garanti (http://www.hp.com/go/eu-legal) eller du kan besøge

De Europæiske Forbrugercentres websted (https://commission.europa.eu/live-work-travel-eu/consumer-

rights-and-complaints/resolve-your-consumer-complaint/european-consumer-centres-network-ecc-net).

Forbrugere har ret til at vælge, om de vil gøre krav på service i henhold til HP's begrænsede garanti

eller hos sælger i henhold til en toårig juridisk garanti.

Norway

HPs garanti er en begrenset og kommersiell garanti som HP selv har valgt å tilby. Følgende lokale selskap

innestår for garantien:

Norge: HP Norge AS, Rolfbuktveien 4b, 1364 Fornebu

HPs garanti kommer i tillegg til det mangelsansvar HP har i henhold til norsk forbrukerkjøpslovgivning,

hvor reklamasjonsperioden kan være to eller fem år, avhengig av hvor lenge salgsgjenstanden

var ment å vare. Ulike faktorer kan imidlertid ha betydning for om du kvaliserer til å

kreve avhjelp iht slikt mangelsansvar. Forbrukerens lovmessige rettigheter begrenses ikke av

HPs garanti. Hvis du vil ha mer informasjon, kan du klikke på følgende kobling: Juridisk

garanti for forbruker (http://www.hp.com/go/eu-legal) eller du kan besøke nettstedet til de

europeiske forbrukersentrene (https://commission.europa.eu/live-work-travel-eu/consumer-rights-and-

complaints/resolve-your-consumer-complaint/european-consumer-centres-network-ecc-net). Forbrukere

har retten til å velge å kreve service under HPs garanti eller iht selgerens lovpålagte mangelsansvar.

Sweden

HP:s begränsade garanti är en kommersiell garanti som tillhandahålls frivilligt av HP. Namn och adress till

det HP-företag som ansvarar för HP:s begränsade garanti i ditt land är som följer:

Sverige: HP PPS Sverige AB, SE-169 73 Stockholm

Fördelarna som ingår i HP:s begränsade garanti gäller utöver de lagstadgade rättigheterna till tre års

garanti från säljaren angående varans bristande överensstämmelse gentemot köpeavtalet, men olika

faktorer kan påverka din rätt att utnyttja dessa rättigheter. Konsumentens lagstadgade rättigheter varken

begränsas eller påverkas på något sätt av HP:s begränsade garanti. Mer information får du om du

följer denna länk: Lagstadgad garanti för konsumenter (http://www.hp.com/go/eu-legal) eller så kan du gå

till European Consumer Centers webbplats (https://commission.europa.eu/live-work-travel-eu/consumer-

rights-and-complaints/resolve-your-consumer-complaint/european-consumer-centres-network-ecc-net).

Konsumenter har rätt att välja om de vill ställa krav enligt HP:s begränsade garanti eller på säljaren enligt

den lagstadgade treåriga garantin.

Portugal

A Garantia Limitada HP é uma garantia comercial fornecida voluntariamente pela HP. O nome e a morada

da entidade HP responsável pela prestação da Garantia Limitada HP no seu país são os seguintes:

132

Appendix A Service and support

Portugal: HPCP – Computing and Printing Portugal, Unipessoal, Lda., Edicio D. Sancho I, Quinta da Fonte,

Porto Salvo, Lisboa, Oeiras, 2740 244

As vantagens da Garantia Limitada HP aplicam-se cumulativamente com quaisquer direitos decorrentes

da legislação aplicável à garantia de dois anos do vendedor, relativa a defeitos do produto e constante

do contrato de venda. Existem, contudo, vários fatores que poderão afetar a sua elegibilidade para

beneciar de tais direitos. Os direitos legalmente atribuídos aos consumidores não são limitados ou

afetados de forma alguma pela Garantia Limitada HP. Para mais informações, consulte a ligação

seguinte: Garantia legal do consumidor (http://www.hp.com/go/eu-legal) ou visite o Web site da

Rede dos Centros Europeus do Consumidor (https://commission.europa.eu/live-work-travel-eu/consumer-

rights-and-complaints/resolve-your-consumer-complaint/european-consumer-centres-network-ecc-net).

Os consumidores têm o direito de escolher se pretendem reclamar assistência ao abrigo da Garantia

Limitada HP ou contra o vendedor ao abrigo de uma garantia jurídica de dois anos.

Greece and Cyprus

Η Περιορισμένη εγγύηση HP είναι μια εμπορική εγγύηση η οποία παρέχεται εθελοντικά από την HP. Η

επωνυμία και η διεύθυνση του νομικού προσώπου ΗΡ που παρέχει την Περιορισμένη εγγύηση ΗΡ στη χώρα

σας είναι η εξής:

Ελλάδα /Κύπρoς: HP Printing and Personal Systems Hellas EPE, Tzavella 1-3, 15232 Chalandri, Attiki

Ελλάδα /Κύπρoς: HP Συστήματα Εκτύπωσης και Προσωπικών Υπολογιστών Ελλάς Εταιρεία Περιορισμένης

Ευθύνης, Tzavella 1-3, 15232 Chalandri, Attiki

Τα προνόμια της Περιορισμένης εγγύησης HP ισχύουν επιπλέον των νόμιμων δικαιωμάτων για διετή εγγύηση

έναντι του Πωλητή για τη μη συμμόρφωση των προϊόντων με τις συνομολογημένες συμβατικά ιδιότητες, ωστόσο

η άσκηση των δικαιωμάτων σας αυτών μπορεί να εξαρτάται από διάφορους παράγοντες. Τα νόμιμα δικαιώματα

των καταναλωτών δεν περιορίζονται ούτε επηρεάζονται καθ’ οιονδήποτε τρόπο από την Περιορισμένη

εγγύηση HP. Για περισσότερες πληροφορίες, συμβουλευτείτε την ακόλουθη τοποθεσία web: Νόμιμη εγγύηση

καταναλωτή (http://www.hp.com/go/eu-legal) ή μπορείτε να επισκεφτείτε την τοποθεσία web των Ευρωπαϊκών

Κέντρων Καταναλωτή (https://commission.europa.eu/live-work-travel-eu/consumer-rights-and-complaints/

resolve-your-consumer-complaint/european-consumer-centres-network-ecc-net). Οι καταναλωτές έχουν το

δικαίωμα να επιλέξουν αν θα αξιώσουν την υπηρεσία στα πλαίσια της Περιορισμένης εγγύησης ΗΡ ή από τον

πωλητή στα πλαίσια της νόμιμης εγγύησης δύο ετών.

Hungary

A HP korlátozott jótállás egy olyan kereskedelmi jótállás, amelyet a HP a saját elhatározásából biztosít. Az

egyes országokban a HP mint gyártó által vállalt korlátozott jótállást biztosító vállalatok neve és címe a

jótállási jegyen vagy a termékhez csatolt egyéb dokumentumban található, vagy ennek hiányában erről az

eladó ad tájékoztatást.

Budapest, Hungary, (BUD): HP Inc Magyarország Kft. 1117 Budapest, Újbuda Allee Corner Október

huszonharmadika u. 8-10.

A HP korlátozott jótállásban biztosított jogok azokon a jogokon felül illetik meg Önt, amelyek

a termékeknek az adásvételi szerződés szerinti minőségére vonatkozó kétéves, jogszabályban foglalt

eladói szavatosságból, továbbá ha az Ön által vásárolt termékre alkalmazandó, a jogszabályban

foglalt kötelező eladói jótállásból erednek, azonban számos körülmény hatással lehet arra,

hogy ezek a jogok Önt megilletik-e. További információért kérjük, keresse fel a következő

webhelyet: Jogi Tájékoztató Fogyasztóknak (http://www.hp.com/go/eu-legal) vagy látogassa meg az

Európai Fogyasztói Központok webhelyét (https://commission.europa.eu/live-work-travel-eu/consumer-

rights-and-complaints/resolve-your-consumer-complaint/european-consumer-centres-network-ecc-net).

A fogyasztóknak jogában áll, hogy megválasszák, hogy a jótállással kapcsolatos igényüket a HP

Greece and Cyprus

133

korlátozott jótállás alapján vagy a kétéves, jogszabályban foglalt eladói szavatosság, illetve, ha

alkalmazandó, a jogszabályban foglalt kötelező eladói jótállás alapján érvényesítik.

Czech Republic

Omezená záruka HP je obchodní zárukou dobrovolně poskytovanou společností HP. Názvy a adresy

společností skupiny HP, které odpovídají za plnění omezené záruky HP ve vaší zemi, jsou následující:

Česká republika: HP Inc Czech Republic s. r. o., Za Brumlovkou 5/1559, 140 00 Praha 4

Výhody, poskytované omezenou zárukou HP, se uplatňuji jako doplňek k jakýmkoli právním nárokům na

dvouletou záruku poskytnutou prodejcem v případě nesouladu zboží s kupní smlouvou. Váš nárok na

uznání těchto práv však může záviset na mnohých faktorech. Omezená záruka HP žádným způsobem

neomezuje ani neovlivňuje zákonná práva zákazníka. Další informace získáte kliknutím na následující

odkaz: Zákonná záruka spotřebitele (http://www.hp.com/go/eu-legal) případně můžete navštívit webové

stránky Evropského spotřebitelského centra (https://commission.europa.eu/live-work-travel-eu/consumer-

rights-and-complaints/resolve-your-consumer-complaint/european-consumer-centres-network-ecc-net).

Spotřebitelé mají právo se rozhodnout, zda chtějí službu reklamovat v rámci omezené záruky HP nebo

v rámci zákonem stanovené dvouleté záruky u prodejce.

Slovakia

Obmedzená záruka HP je obchodná záruka, ktorú spoločnosť HP poskytuje dobrovoľne. Meno a adresa

subjektu HP, ktorý zabezpečuje plnenie vyplývajúce z Obmedzenej záruky HP vo vašej krajine:

Slovenská republika: HP Inc Slovakia, s.r.o., Galvaniho 7, 821 04 Bratislava

Výhody Obmedzenej záruky HP sa uplatnia vedľa prípadných zákazníkových zákonných nárokov voči

predávajúcemu z vád, ktoré spočívajú v nesúlade vlastností tovaru s jeho popisom podľa predmetnej

zmluvy. Možnosť uplatnenia takých prípadných nárokov však môže závisieť od rôznych faktorov. Služby

Obmedzenej záruky HP žiadnym spôsobom neobmedzujú ani neovplyvňujú zákonné práva zákazníka,

ktorý je spotrebiteľom. Ďalšie informácie nájdete na nasledujúcom prepojení: Zákonná záruka spotrebiteľa

(http://www.hp.com/go/eu-legal), prípadne môžete navštíviť webovú lokalitu európskych zákazníckych

stredísk (https://commission.europa.eu/live-work-travel-eu/consumer-rights-and-complaints/resolve-your-

consumer-complaint/european-consumer-centres-network-ecc-net). Spotrebitelia majú právo zvoliť si, či

chcú uplatniť servis v rámci Obmedzenej záruky HP alebo počas zákonnej dvojročnej záručnej lehoty

u predajcu.

Poland

Ograniczona gwarancja HP to komercyjna gwarancja udzielona dobrowolnie przez HP. Nazwa i adres

podmiotu HP odpowiedzialnego za realizację Ograniczonej gwarancji HP w Polsce:

Polska: HP Inc Polska sp. z o.o., ul. Szturmowa 2a, 02-678 Warszawa, wpisana do rejestru przedsiębiorców

prowadzonego przez Sąd Rejonowy dla m.st. Warszawy w Warszawie, XIII Wydział Gospodarczy Krajowego

Rejestru Sądowego, pod numerem KRS 0000546115, NIP 5213690563, REGON 360916326, BDO

000006211, kapitał zakładowy 480.500 PLN.

Świadczenia wynikające z Ograniczonej gwarancji HP stanowią dodatek do praw przysługujących

nabywcy w związku z dwuletnią odpowiedzialnością sprzedawcy z tytułu niezgodności towaru

z umową (rękojmia). Niemniej, na możliwość korzystania z tych praw mają wpływ różne

czynniki. Ograniczona gwarancja HP w żaden sposób nie ogranicza praw konsumenta ani

na nie nie wpływa. Więcej informacji można znaleźć pod następującym łączem: Gwarancja

prawna konsumenta (http://www.hp.com/go/eu-legal), można także odwiedzić stronę internetową

Europejskiego Centrum Konsumenckiego (https://commission.europa.eu/live-work-travel-eu/consumer-

rights-and-complaints/resolve-your-consumer-complaint/european-consumer-centres-network-ecc-net).

Konsumenci mają prawo wyboru co do możliwosci skorzystania albo z usług gwarancyjnych

134

Appendix A Service and support

przysługujących w ramach Ograniczonej gwarancji HP albo z uprawnień wynikających z dwuletniej rękojmi

w stosunku do sprzedawcy.

Bulgaria

Ограничената гаранция на HP представлява търговска гаранция, доброволно предоставяна от HP. Името и

адресът на дружеството на HP за вашата страна, отговорно за предоставянето на гаранционната поддръжка

в рамките на Ограничената гаранция на HP, са както следва:

HP Inc Bulgaria EOOD (Ейч Пи Инк България ЕООД), HP Inc България ЕООД, Бизнес Парк София, 1766

София, сграда 10, България

Предимствата на Ограничената гаранция на HP се прилагат в допълнение към всички законови

права за двугодишна гаранция от продавача при несъответствие на стоката с договора за продажба.

Въпреки това, различни фактори могат да окажат влияние върху условията за получаване на тези

права. Законовите права на потребителите не са ограничени или засегнати по никакъв начин от

Ограничената гаранция на HP. За допълнителна информация, моля вижте Правната гаранция на

потребителя (http://www.hp.com/go/eu-legal) или посетете уебсайта на Европейския потребителски

център (https://commission.europa.eu/live-work-travel-eu/consumer-rights-and-complaints/resolve-your-

consumer-complaint/european-consumer-centres-network-ecc-net). Потребителите имат правото да

избират дали да претендират за извършване на услуга в рамките на Ограничената гаранция на HP или

да потърсят такава от търговеца в рамките на двугодишната правна гаранция.

Romania

Garanția limitată HP este o garanție comercială furnizată în mod voluntar de către HP. Numele și adresa

entității HP răspunzătoare de punerea în aplicare a Garanției limitate HP în țara dumneavoastră sunt

următoarele:

Romănia: HP Inc Romania SRL, 5 Fabrica de Glucoza Str., Building F, Ground Floor and Floor 8, 2nd District,

Bucureşti

Beneciile Garanției limitate HP se aplică suplimentar faţă de orice drepturi privind garanţia

de doi ani oferită de vânzător pentru neconformitatea bunurilor cu contractul de vânzare;

cu toate acestea, diverşi factori pot avea impact asupra eligibilităţii dvs. de a benecia

de aceste drepturi. Drepturile legale ale consumatorului nu sunt limitate sau afectate în

vreun fel de Garanția limitată HP. Pentru informaţii suplimentare consultaţi următorul link:

garanția acordată consumatorului prin lege (http://www.hp.com/go/eu-legal) sau puteți accesa site-

ul Centrul European al Consumatorilor (https://commission.europa.eu/live-work-travel-eu/consumer-

rights-and-complaints/resolve-your-consumer-complaint/european-consumer-centres-network-ecc-net).

Consumatorii au dreptul să aleagă dacă să pretindă despăgubiri în cadrul Garanței limitate HP sau de

la vânzător, în cadrul garanției legale de doi ani.

Belgium and the Netherlands

De Beperkte Fabrieksgarantie van HP is een commerciële garantie vrijwillig verstrekt door HP. De naam en

het adres van de HP-entiteit die verantwoordelijk is voor het uitvoeren van de Beperkte Fabrieksgarantie

van HP in uw land is als volgt:

Nederland: HP Nederland B.V., Startbaan 16, 1187 XR Amstelveen

België: HP Belgium BV, Hermeslaan 1, Building B, B-1831 Diegem, ondernemingsnummer 0597.618.285

De voordelen van de Beperkte Fabrieksgarantie van HP vormen een aanvulling op de wettelijke garantie

voor consumenten gedurende twee jaren na de levering te verlenen door de verkoper bij een gebrek aan

conformiteit van de goederen met de relevante koopovereenkomst. Niettemin kunnen diverse factoren

een impact hebben op de eventuele aanspraak van de consument op deze wettelijke rechten. De

Bulgaria

135

wettelijke rechten van de consument worden op geen enkele wijze beperkt of beïnvloed door de Beperkte

Fabrieksgarantie van HP. Raadpleeg voor meer informatie de volgende webpagina: Wettelijke garantie

voor consumenten (http://www.hp.com/go/eu-legal) of u kan de website van het Europees Consumenten

Centrum bezoeken (https://commission.europa.eu/live-work-travel-eu/consumer-rights-and-complaints/

resolve-your-consumer-complaint/european-consumer-centres-network-ecc-net). Consumenten hebben

het recht om te kiezen tussen enerzijds de Beperkte Fabrieksgarantie van HP of anderzijds het

aanspreken van de verkoper ter uitoefening van de wettelijke garantie.

Finland

HP:n rajoitettu takuu on HP:n vapaaehtoisesti antama kaupallinen takuu. HP:n myöntämästä takuusta

maassanne vastaavan HP:n edustajan yhteystiedot ovat:

Suomi: HP Finland Oy, Piispankalliontie, FIN - 02200 Espoo

HP:n takuun edut ovat voimassa mahdollisten kuluttajansuojalakiin perustuvien

oikeuksien lisäksi sen varalta, että tuote ei vastaa myyntisopimusta. Saat lisätietoja

seuraavasta linkistä: Kuluttajansuoja (http://www.hp.com/go/eu-legal) tai voit käydä Euroopan

kuluttajakeskuksen sivustolla (https://commission.europa.eu/live-work-travel-eu/consumer-rights-and-

complaints/resolve-your-consumer-complaint/european-consumer-centres-network-ecc-net). Kuluttajilla

on oikeus vaatia virheen korjausta HP:n takuun ja kuluttajansuojan perusteella HP:lta tai myyjältä.

Slovenia

Omejena garancija HP je prostovoljna trgovska garancija, ki jo zagotavlja podjetje HP. Ime in naslov

poslovne enote HP, ki je odgovorna za omejeno garancijo HP v vaši državi, sta naslednja:

Slovenija: HP Europe B.V. Meyrin Branch, Route du Nant-d'Avril 150, 1217 Meyrin, Switzerland

Ugodnosti omejene garancije HP veljajo poleg zakonskih pravic, ki ob sklenitvi kupoprodajne pogodbe

izhajajo iz dveletne garancije prodajalca v primeru neskladnosti blaga, vendar lahko na izpolnjevanje

pogojev za uveljavitev pravic vplivajo različni dejavniki. Omejena garancija HP nikakor ne omejuje

strankinih z zakonom predpisanih pravic in ne vpliva nanje. Za dodatne informacije glejte naslednjo

povezavo: Strankino pravno jamstvo (http://www.hp.com/go/eu-legal); ali pa obiščite spletno mesto

evropskih središč za potrošnike (https://commission.europa.eu/live-work-travel-eu/consumer-rights-and-

complaints/resolve-your-consumer-complaint/european-consumer-centres-network-ecc-net). Potrošniki

imajo pravico izbrati, ali bodo uveljavljali pravice do storitev v skladu z omejeno garancijo HP ali proti

prodajalcu v skladu z dvoletno zakonsko garancijo.

Croatia

HP ograničeno jamstvo komercijalno je dobrovoljno jamstvo koje pruža HP. Ime i adresa HP subjekta

odgovornog za HP ograničeno jamstvo u vašoj državi:

Hrvatska: HP Computing and Printing d.o.o. za računalne i srodne aktivnosti, Radnička cesta 41, 10000

Zagreb

Pogodnosti HP ograničenog jamstva vrijede zajedno uz sva zakonska prava na dvogodišnje jamstvo kod

bilo kojeg prodavača s obzirom na nepodudaranje robe s ugovorom o kupnji. Međutim, razni faktori mogu

utjecati na vašu mogućnost ostvarivanja tih prava. HP ograničeno jamstvo ni na koji način ne utječe niti ne

ograničava zakonska prava potrošača. Dodatne informacije potražite na ovoj adresi: Zakonsko jamstvo

za potrošače (http://www.hp.com/go/eu-legal) ili možete posjetiti web-mjesto Europskih potrošačkih

centara (https://commission.europa.eu/live-work-travel-eu/consumer-rights-and-complaints/resolve-your-

consumer-complaint/european-consumer-centres-network-ecc-net). Potrošači imaju pravo odabrati žele

li ostvariti svoja potraživanja u sklopu HP ograničenog jamstva ili pravnog jamstva prodavača u trajanju

ispod dvije godine.

136

Appendix A Service and support

Latvia

HP ierobežotā garantija ir komercgarantija, kuru brīvprātīgi nodrošina HP. HP uzņēmums, kas sniedz HP

ierobežotās garantijas servisa nodrošinājumu jūsu valstī:

Latvija: HP Finland Oy, PO Box 515, 02201 Espoo, Finland

HP ierobežotās garantijas priekšrocības tiek piedāvātas papildus jebkurām likumīgajām tiesībām uz

pārdevēja un/vai rażotāju nodrošinātu divu gadu garantiju gadījumā, ja preces neatbilst pirkuma līgumam,

tomēr šo tiesību saņemšanu var ietekmēt vairāki faktori. HP ierobežotā garantija nekādā veidā neierobežo

un neietekmē patērētāju likumīgās tiesības. Lai iegūtu plašāku informāciju, izmantojiet šo saiti: Patērētāju

likumīgā garantija (http://www.hp.com/go/eu-legal) vai arī Eiropas Patērētāju tiesību aizsardzības

centra tīmekļa vietni (https://commission.europa.eu/live-work-travel-eu/consumer-rights-and-complaints/

resolve-your-consumer-complaint/european-consumer-centres-network-ecc-net). Patērētājiem ir tiesības

izvēlēties, vai pieprasīt servisa nodrošinājumu saskaņā ar HP ierobežoto garantiju, vai arī pārdevēja

sniegto divu gadu garantiju.

Lithuania

HP ribotoji garantija yra HP savanoriškai teikiama komercinė garantija. Toliau pateikiami HP bendrovių,

teikiančių HP garantiją (gamintojo garantiją) jūsų šalyje, pavadinimai ir adresai:

Lietuva: HP Finland Oy, PO Box 515, 02201 Espoo, Finland

HP ribotoji garantija papildomai taikoma kartu su bet kokiomis kitomis įstatymais nustatytomis teisėmis

į pardavėjo suteikiamą dviejų metų laikotarpio garantiją dėl prekių atitikties pardavimo sutarčiai, tačiau

tai, ar jums ši teisė bus suteikiama, gali priklausyti nuo įvairių aplinkybių. HP ribotoji garantija niekaip

neapriboja ir neįtakoja įstatymais nustatytų vartotojo teisių. Daugiau informacijos rasite paspaudę šią

nuorodą: Teisinė vartotojo garantija (http://www.hp.com/go/eu-legal) arba apsilankę Europos vartotojų

centro internetinėje svetainėje (https://commission.europa.eu/live-work-travel-eu/consumer-rights-and-

complaints/resolve-your-consumer-complaint/european-consumer-centres-network-ecc-net). Vartotojai

turi teisę prašyti atlikti techninį aptarnavimą pagal HP ribotąją garantiją arba pardavėjo teikiamą dviejų

metų įstatymais nustatytą garantiją.

Estonia

HP piiratud garantii on HP poolt vabatahtlikult pakutav kaubanduslik garantii. HP piiratud garantii eest

vastutab HP üksus aadressil:

Eesti: HP Finland Oy, PO Box 515, 02201 Espoo, Finland

HP piiratud garantii rakendub lisaks seaduses ettenähtud müüjapoolsele kaheaastasele

garantiile, juhul kui toode ei vasta müügilepingu tingimustele. Siiski võib esineda

asjaolusid, mille puhul teie jaoks need õigused ei pruugi kehtida. HP piiratud

garantii ei piira ega mõjuta mingil moel tarbija seadusjärgseid õigusi. Lisateavet leiate

järgmiselt lingilt: tarbija õiguslik garantii (http://www.hp.com/go/eu-legal) või võite külastada

Euroopa tarbijakeskuste veebisaiti (https://commission.europa.eu/live-work-travel-eu/consumer-rights-

and-complaints/resolve-your-consumer-complaint/european-consumer-centres-network-ecc-net). Tarbijal

on õigus valida, kas ta soovib kasutada HP piiratud garantiid või seadusega ette nähtud müüjapoolset

kaheaastast garantiid.

Latvia

137

Limited Warranty Statement for HP Print Cartridges, Imaging

Drums, and Imaging Units for use with HP LaserJet Printers,

HP Laser Printers and Samsung Branded Laser Printers

This product is covered by the HP Commercial/Limited Warranty in countries/regions authorized for use/

distribution. For complete warranty details, see: hp.com/toner/info.

Long life consumable and maintenance kit limited warranty

statement

This HP product is warranted to be free from defects in materials and workmanship until the earlier of a)

the printer providing a low-life indicator on the control panel, or b) the expiration of the warranty period.

Replacement Preventative Maintenance kits or LLCs products carry a 90 day parts only limited warranty,

from the last purchase date.

This warranty does not apply to products that (a) have been refurbished, remanufactured or tampered with

in any way, (b) experience problems resulting from misuse, improper storage, or operation outside of the

published environmental specications for the printer product or (c) exhibit wear from ordinary use.

To obtain warranty service, please return the product to place of purchase (with a written description of

the problem) or contact HP customer support. At HP’s option, HP will either replace products that prove to

be defective or refund your purchase price.

TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTY IS EXCLUSIVE AND NO OTHER

WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED. HP SPECIFICALLY

DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY

QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.

TO THE EXTENT ALLOWED BY LOCAL LAW, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE

FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER

DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE.

THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY

PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY

STATUTORY RIGHTS APPLICABLE TO THE SALE OF THE PRODUCT TO YOU.

HP policy on non-HP supplies

HP cannot recommend the use of non-HP toner cartridges, either new or remanufactured.

NOTE: For HP printer products, the use of a non-HP toner cartridge or a relled toner cartridge does

not affect either the warranty to the customer or any HP support contract with the customer. However, if

product failure or damage is attributable to the use of a non-HP toner cartridge or relled toner cartridge,

HP will charge its standard time and materials charges to service the product for the particular failure or

damage.

HP anticounterfeit Web site

Go to www.hp.com/go/anticounterfeit when you install an HP cartridge and the control-panel message

indicates the cartridge is non-HP. HP will help determine if the cartridge is genuine and take steps to

resolve the problem.

138

Appendix A Service and support

Your cartridge might not be a genuine HP cartridge if you notice the following:

● The supplies status page indicates that a non-HP supply is installed.

● You are experiencing a high number of problems with the cartridge.

● The cartridge does not look like it usually does (for example, the packaging differs from HP packaging).

Data stored on the toner cartridge

The HP toner cartridges used with this product contain a memory chip that assists in the operation of the

product.

In addition, this memory chip collects a limited set of information about the usage of the product, which

might include the following: the date when the toner cartridge was rst installed, the date when the

toner cartridge was last used, the number of pages printed using the toner cartridge, the page coverage,

the printing modes used, any printing errors that might have occurred, and the product model. This

information helps HP design future products to meet our customers' printing needs.

The data collected from the toner cartridge memory chip does not contain information that can be used to

identify a customer or user of the toner cartridge or their product.

HP collects a sampling of the memory chips from toner cartridges returned to HP's free return and

recycling program (HP Planet Partners: www.hp.com/hprecycle). The memory chips from this sampling are

read and studied in order to improve future HP products. HP partners who assist in recycling this toner

cartridge might have access to this data, as well.

Any third party possessing the toner cartridge might have access to the anonymous information on the

memory chip.

End User License Agreement

READ CAREFULLY BEFORE USING THIS SOFTWARE EQUIPMENT: This End-User License Agreement

("EULA") is a legal agreement between (a) you (either an individual or a single entity) and (b) HP Inc. ("HP")

that governs your use of the Sign-In Once application installed on or made available by HP for use with

your printing device (the “Software”).

An amendment or addendum to this EULA may accompany the HP Product.

RIGHTS IN THE SOFTWARE ARE OFFERED ONLY ON THE CONDITION THAT YOU AGREE TO ALL TERMS

AND CONDITIONS OF THIS EULA. BY INSTALLING, COPYING, DOWNLOADING, OR OTHERWISE USING THE

SOFTWARE, YOU AGREE TO BE BOUND BY THE TERMS OF THIS EULA. IF YOU DO NOT ACCEPT THESE

LICENSE TERMS, YOUR SOLE REMEDY IS TO IMMEDIATELY STOP USING SOFTWARE AND TO UNINSTALL

THE PRODUCT FROM YOUR DEVICE.

THIS EULA IS A GLOBAL AGREEMENT AND IS NOT SPECIFIC TO ANY PARTICULAR COUNTRY, STATE OR

TERRITORY. IF YOU ACQUIRED THE SOFTWARE AS A CONSUMER WITHIN THE MEANING OF RELEVANT

CONSUMER LEGISLATION IN YOUR COUNTRY, STATE OR TERRITORY, THEN DESPITE ANYTHING TO

THE CONTRARY IN THIS EULA, NOTHING IN THIS EULA AFFECTS ANY NON EXCLUDABLE STATUTORY

RIGHTS OR REMEDIES THAT YOU MAY HAVE UNDER SUCH CONSUMER LEGISLATION AND THIS EULA IS

SUBJECT TO THOSE RIGHTS AND REMEDIES. REFER TO SECTION 17 FOR FURTHER INFORMATION ON

YOUR CONSUMER RIGHTS.

Data stored on the toner cartridge

139

1. GRANT OF LICENSE. HP grants you the following rights provided you comply with all terms and

conditions of this EULA. In the case you are representing an entity or organization, the same terms

and conditions in this Section 1 shall also apply with respect to the use, copying, and storage of the

Software on the devices of your respective entity or organization.

a. Use. You may use one copy of the Software on your device for the purpose of accessing and using

the Software. You may not separate component parts of the Software for use on more than one

device. You do not have the right to distribute the Software, nor do you have the right to modify the

Software or disable any licensing or control feature of the Software. You may load the Software

into the temporary memory (RAM)of your device for purposes of using the Software.

b. Storage. You may copy the Software into the local memory or storage device of your device.

c. Copying. You may make archival or back-up copies of the Software, provided the copy contains all

of the original Software's proprietary notices and that it is used only for back-up purposes.

d. Reservation of Rights. HP and its suppliers reserve all rights not expressly granted to you in this

EULA.

e. Freeware. Notwithstanding the terms and conditions of this EULA, all or any portion of the

Software which constitutes non-proprietary HP software or software provided under public

license by third parties ("Freeware"), is licensed to you subject to the terms and conditions of the

software license agreement or other documentation accompanying such Freeware at the time

of download, installation, or use of the Freeware. Use of the Freeware by you shall be governed

entirely by the terms and conditions of such license.

2. UPGRADES. To use Software identied as an upgrade, you must rst be licensed for the original

Software identied by HP as eligible for the upgrade. After upgrading, you may no longer use the

original Software Product that formed the basis for your upgrade eligibility.

3. ADDITIONAL SOFTWARE. This EULA applies to updates or supplements to the original Software

provided by HP unless HP provides other terms along with the update or supplement. In case of a

conict between such terms, the other terms will prevail.

4. TRANSFER.

a. Third Party. The initial user of the Software may make a one-time transfer of the Software to

another end user. Any transfer must include all component parts, media, printed materials, this

EULA, and if applicable, the Certicate of Authenticity. The transfer may not be an indirect transfer,

such as a consignment. Prior to the transfer, the end user receiving the transferred product

must agree to all the EULA terms. Upon transfer of the Software, your license is automatically

terminated.

b. Restrictions. You may not rent, lease or lend the Software or use the Software for commercial

timesharing or bureau use. You may not sublicense, assign or transfer the license or Software

except as expressly provided in this EULA.

5. PROPRIETARY RIGHTS. All intellectual property rights in the Software and user documentation

are owned by HP or its suppliers and are protected by law, including but not limited to United

States copyright, trade secret, and trademark law, as well as other applicable laws and international

treaty provisions. You shall not remove any product identication, copyright notices or proprietary

restrictions from the Software.

6. LIMITATION ON REVERSE ENGINEERING. You may not reverse engineer, decompile, or disassemble

the Software, except and only to the extent that the right to do so is mandated under applicable law

notwithstanding this limitation or it is expressly provided for in this EULA.

140

Appendix A Service and support

7. TERM. This EULA is effective unless terminated or rejected. This EULA will also terminate upon

conditions set forth elsewhere in this EULA or if you fail to comply with any term or condition of this

EULA.

8. ACCOUNT SET-UP.

a. You must register and establish an account on HP ID in order to use the Software. It is your

responsibility to obtain and maintain all equipment, services and software needed for access to

and use of the HP ID account, any applications linked via this Software, and your device(s), as well

as paying any applicable charges.

b. YOU ARE SOLELY AND FULLY RESPONSIBLE FOR MAINTAINING THE CONFIDENTIALITY OF

ANY USERNAMES AND PASSWORDS COLLECTED BY THE SOFTWARE. You must notify HP

immediately of any unauthorized use of your HP ID account or any other breach of security

related to this Software or the device(s) it is installed on.

9. NOTICE OF DATA COLLECTION. HP may collect usernames, passwords, device IP addresses, and/or

other authentication information used by you to access HP ID and the various applications connected

via this Software. HP may use this data to optimize Software performance based on user preferences,

provide support and maintenance, and assure security and software integrity. You can read more

about the data collection in the sections titled “What Data We Collect” and “How We Use Data” in the

HP Privacy Statement.

10. DISCLAIMER OF WARRANTIES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW,

HP AND ITS SUPPLIERS PROVIDE THE SOFTWARE “AS IS” AND WITH ALL FAULTS, AND HEREBY

DISCLAIM ALL OTHER WARRANTIES, DUTIES, AND CONDITIONS, EITHER EXPRESS, IMPLIED, OR

STATUTORY, INCLUDING, BUT NOT LIMITED TO, WARRANTIES: (i) OF TITLE AND NON-INFRINGEMENT;

(ii) OF MERCHANTABILITY; (iii) OF FITNESS FOR A PARTICULAR PURPOSE; (iv) THAT THE SOFTWARE

WILL FUNCTION WITH NON-HP SUPPLIES OR ACCESSORIES; AND (v), OF LACK OF VIRUSES ALL WITH

REGARD TO THE SOFTWARE. Some states/jurisdictions do not allow exclusion of implied warranties

or limitations on the duration of implied warranties, so the above disclaimer may not apply to you in its

entirety.

11. LIMITATION OF LIABILITY. Subject to local law, notwithstanding any damages that you might

incur, the entire liability of HP and any of its suppliers under any provision of this EULA and your

exclusive remedy for all of the foregoing shall be limited to the greater of the amount actually

paid by you separately for the Software or U.S. $5.00. TO THE MAXIMUM EXTENT PERMITTED

BY APPLICABLE LAW, IN NO EVENT SHALL HP OR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL,

INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER (INCLUDING, BUT NOT

LIMITED TO, DAMAGES FOR LOSS OF PROFITS OR CONFIDENTIAL OR OTHER INFORMATION, FOR

BUSINESS INTERRUPTION, FOR PERSONAL INJURY, OR FOR LOSS OF PRIVACY) ARISING OUT OF

OR IN ANY WAY RELATED TO THE USE OF OR INABILITY TO USE THE SOFTWARE, OR OTHERWISE

IN CONNECTION WITH ANY PROVISION OF THIS EULA, EVEN IF HP OR ANY SUPPLIER HAS BEEN

ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF THE REMEDY FAILS OF ITS

ESSENTIAL PURPOSE. Some states/jurisdictions do not allow the exclusion or limitation of incidental

or consequential damages, so the above limitation or exclusion may not apply to you.

12. U.S. GOVERNMENT CUSTOMERS. Consistent with FAR 12.211 and 12.212, Commercial Computer

Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed

to the U.S. Government under HP's standard commercial license.

13. COMPLIANCE WITH EXPORT LAWS. You shall comply with all laws and regulations of the United

States and other countries ("Export Laws") to assure that the Software is not (1) exported, directly or

indirectly, in violation of Export Laws, or (2) used for any purpose prohibited by Export Laws, including,

without limitation, nuclear, chemical, or biological weapons proliferation.

End User License Agreement

141

14. CAPACITY AND AUTHORITY TO CONTRACT. You represent that you are of the legal age of majority

in your state of residence and, if applicable, you are duly authorized by your employer to enter into this

contract.

15. APPLICABLE LAW. This EULA is governed by the laws of the State of California, U.S.A.

16. ENTIRE AGREEMENT. Unless you have entered into a separate license agreement for the Software,

this EULA (including any addendum or amendment to this EULA which is included with the HP Product)

is the entire agreement between you and HP relating to the Software and it supersedes all prior or

contemporaneous oral or written communications, proposals and representations with respect to the

Software or any other subject matter covered by this EULA. To the extent the terms of any HP policies

or programs for support services conict with the terms of this EULA, the terms of this EULA shall

control.

17. CONSUMER RIGHTS. Consumers in some countries, states or territories may have the benet of

certain statutory rights and remedies under consumer legislation in respect of which HP’s liability

cannot lawfully be excluded or limited. If you acquired the Software as a consumer within the

meaning of relevant consumer legislation in your country, state or territory, the provisions of this EULA

(including the disclaimers of warranties, limitations and exclusions of liability) must be read subject to

applicable law and apply only to the maximum extent permitted by that applicable law.

Australian Consumers: If you acquired the Software as a consumer within the meaning of the

‘Australian Consumer Law’ under the Australian Competition and Consumer Act 2010 (Cth) then

despite any other provision of this EULA:

a. the Software comes with guarantees that cannot be excluded under the Australian Consumer

Law, including that goods will be of acceptable quality and services will be supplied with due care

and skill. You are entitled to a replacement or refund for a major failure and compensation for any

other reasonably foreseeable loss or damage. You are also entitled to have the Software repaired

or replaced if it is not of acceptable quality and the failure does not amount to a major failure

b. nothing in this EULA excludes, restricts or modies any right or remedy, or any guarantee,

warranty or other term or condition implied or imposed by the Australian Consumer Law which

cannot be lawfully excluded or limited; and

c. the benets provided to you by the express warranties in this EULA are in addition to other

rights and remedies available to you under the Australian Consumer Law. Your rights under the

Australian Consumer Law prevail to the extent that they are inconsistent with any limitations

contained in the express warranty.

The Software may be capable of retaining user-generated data. HP hereby provides you with

notice that if HP repairs your Software, that repair may result in the loss of that data. To the full

extent permitted by law, the limitations and exclusions of HP’s liability in this EULA apply in respect

of any such loss of data.

If you think that you are entitled to any warranty under this agreement or any of the above

remedies, please contact HP:

Table A-1

HP PPS Australia Pty Ltd

Building F, 1 Homebush Bay

Drive

Rhodes, NSW 2138

Australia

142 Appendix A Service and support

To initiate a support request or warranty claim, please call 13 10 47 (within Australia) or +61 2 8278

1039 (if dialing internationally) or visit www.hp.com.au and select the “Support” tab for the most

current customer service options.

If you are a consumer within the meaning of the Australia Consumer Law and you are purchasing the

Software or warranty and support services for the Software which are not of a kind ordinarily acquired

for personal, domestic or household use or consumption, then despite any other provision of this

EULA, HP limits its liability for failure to comply with a consumer guarantee as follows:

a. provision of warranty or support services for the Software: to any one or more of the following:

re-supply of the services or payment of the costs of having the services re-supplied;

b. provision of the Software: to any one or more of the following: replacement of the Software or

the supply of equivalent software; repair of the Software; payment of the costs of replacing the

Software or of acquiring equivalent software; or payment of the costs of having the Software

repaired; and

c. otherwise, to the maximum extent permitted by law.

New Zealand Consumers: In New Zealand, the Software comes with guarantees that cannot be

excluded under the Consumer Guarantees Act 1993. In New Zealand, Consumer Transaction means

a transaction involving a person who is purchasing goods for personal, domestic or household

use or consumption and not for the purpose of a business. New Zealand consumers who are

purchasing goods for personal, domestic or household use or consumption and not for the purpose

of a business ("New Zealand Consumers") are entitled to repair, replacement or refund for a failure

and compensation for other reasonably foreseeable loss or damage. A New Zealand Consumer (as

dened above) may recover the costs of returning the product to the place of purchase if there

is a breach of the New Zealand consumer law; furthermore, if it will be of signicant cost to the

New Zealand Consumer to return the goods to HP then HP will collect such goods at its own cost.

Where any supply of products or services is for business purposes, you agree that the Consumer

Guarantees Act 1993 does not apply and that given the nature and value of the transaction, this is fair

and reasonable.

The information contained herein is subject to change without notice. All other product names mentioned

herein may be trademarks of their respective companies. To the extent permitted by applicable law,

the only warranties for HP products and services are set forth in the express warranty statements

accompanying such products and services. Nothing herein should be construed as constituting an

additional warranty. To the extent permitted by applicable law, HP shall not be liable for technical or

editorial errors or omissions contained herein.

Version: April 2019

Customer self-repair warranty service

HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and

allow for greater exibility in performing defective parts replacement. If during the diagnosis period, HP

identies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to

you for replacement. There are two categories of CSR parts: 1) Parts for which customer self repair is

mandatory. If you request HP to replace these parts, you will be charged for the travel and labor costs

of this service. 2) Parts for which customer self repair is optional. These parts are also designed for

Customer Self Repair. If, however, you require that HP replace them for you, this may be done at no

additional charge under the type of warranty service designated for your product.

Customer self-repair warranty service

143

Based on availability and where geography permits, CSR parts will be shipped for next business day

delivery. Same-day or four-hour delivery may be offered at an additional charge where geography permits.

If assistance is required, you can call the HP Technical Support Center and a technician will help you over

the phone. HP species in the materials shipped with a replacement CSR part whether a defective part

must be returned to HP. In cases where it is required to return the defective part to HP, you must ship the

defective part back to HP within a dened period of time, normally ve (5) business days. The defective

part must be returned with the associated documentation in the provided shipping material. Failure to

return the defective part may result in HP billing you for the replacement. With a customer self repair, HP

will pay all shipping and part return costs and determine the courier/carrier to be used.

Customer support

Get telephone support for your country/region

Have the product name, serial number, date of purchase, and

problem description ready.

Country/region phone numbers are on the yer that was in the

box with your product or at www.hp.com/support/.

Get 24-hour Internet support, and download software utilities

and drivers

http://www.hp.com/support/lj6500n/dn

Order additional HP service or maintenance agreements www.hp.com/go/carepack

144 Appendix A Service and support

Environmental product stewardship

program

Protecting the environment

HP is committed to providing quality products in an environmentally sound manner. This product has been

designed with several attributes to minimize impacts on our environment.

Battery information

This product may contain a:

● Poly-carbonmonouoride lithium (BR type) or

● Manganese dioxide lithium (CR type)

battery that may require special handling at end-of-life.

NOTE: NOTE for CR type only: Perchlorate material - special handling may apply. See http://dtsc.ca.gov/

hazardouswaste/perchlorate.

Weight: ~3 g

Location: On motherboard

User Removable: No

廢電池請回收

For recycling information, you can contact www.hp.com/hprecycle or contact your local authorities or the

Electronics Industries Alliance: http://www.eiae.org.

Battery Notice for Brazil (for printers with non-removable

battery)

A bateria deste equipamento não foi projetada para ser removida pelo cliente.

Environmental product stewardship program

145

Chemical substances

HP is committed to providing our customers with information about the chemical substances in our

products as needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006 of

the European Parliament and the Council). A chemical information report for this product can be found at:

www.hp.com/go/reach.

Electronic hardware recycling

HP encourages customers to recycle used electronic hardware. For more information about recycling

programs go to: www.hp.com/hprecycle.

EPEAT

EPEAT is an Electronic Product Environmental Assessment Tool used to evaluate the effects of a product

on the environment.

HP products are designed to meet EPEAT criteria. Click here for information on HP's EPEAT registered

products.

For more information on EPEAT, go to EPEAT.net.

Material restrictions

This HP product does not contain added mercury.

Material Safety Data Sheet (MSDS)

Material Safety Data Sheets (MSDS) for supplies containing chemical substances (for example, toner) can

be obtained by accessing the HP Web site at http://www.hp.com/go/ecodata.

Ozone production

The airborne emissions of ozone for this product has been measured according to a standardized

protocol* and when these emissions data are applied to an anticipated high-use scenario in an ofce

workspace**, HP has determined there is no appreciable amount of ozone generated during printing and

the levels are well within current indoor air quality standards and guidelines.

* Test method for the determination of emissions from hardcopy devices with respect to awarding the

environmental label for ofce devices with printing function; RAL-UZ 219 - BAM January, 2021

** Based on ozone concentration when printing 2 hours per day in 30.6 cubic meter room with a ventilation

rate of 0.68 air changes per hour with HP printing supplies

Paper

This product is capable of using recycled paper and lightweight paper (EcoFFICIENT™) when the paper

meets the guidelines outlined in the HP LaserJet Printer Family Print Media Guide. This product is suitable

for the use of recycled paper and lightweight paper (EcoFFICIENT™) according to EN12281:2002.

146

Appendix B Environmental product stewardship program

Paper use

This product’s duplex feature (manual or automatic) and N-up printing (multiple pages printed on one page)

capability can reduce paper usage and the resulting demands on natural resources.

Plastics

Plastic parts over 25 grams are marked according to international standards that enhance the ability to

identify plastics for recycling purposes at the end of the product’s life.

Power consumption

Power usage drops

signicantly while in Ready, Sleep, or Off mode, which saves natural resources and

saves money without affecting the high performance of this product. HP printing and imaging equipment

marked with the ENERGY STAR

logo is qualied to the U.S. Environmental Protection Agency's ENERGY

STAR specications for imaging equipment. The following mark will appear on ENERGY STAR qualied

imaging products:

Additional ENERGY STAR qualied imaging product model information is listed at:

www.hp.com/go/energystar

HP LaserJet print supplies

Original HP Supplies were designed with the environment in mind. HP makes it easy to conserve resources

and paper when printing. And when you are done, we make it easy and free to recycle.

All HP cartridges returned to HP Planet Partners go through a multiphase recycling process where

materials are separated and rened for use as raw material in new Original HP cartridges and everyday

products. No Original HP cartridges returned through HP Planet Partners are ever sent to a landll, and HP

never rells or resells Original HP cartridges.

To participate in the HP Planet Partners return and recycling program, visit www.hp.com/hprecycle.

Select your country/region for information on how to return HP printing supplies. Multi-lingual

program information and instructions are also included in every new HP LaserJet print cartridge

package.

Program availability varies. For more information, visit www.hp.com/hprecycle.

Toner consumption

EconoMode uses less toner, which might extend the life of the print cartridge. HP does not recommend the

full-time use of EconoMode. If EconoMode is used full-time, the toner supply might outlast the mechanical

parts in the print cartridge. If print quality begins to degrade and is no longer acceptable, consider

replacing the print cartridge.

Paper use

147

For more information

To obtain information about these environmental topics:

● Product environmental prole sheet for this and many related HP products

● HP’s commitment to the environment

● HP’s environmental management system

● HP’s end-of-life product return and recycling program

● Material Safety Data Sheets

Visit www.hp.com/go/environment.

Also, visit www.hp.com/hprecycle.

Brazil hardware recycling information

Este produto eletrônico e seus componentes não devem ser descartados no lixo comum, pois embora

estejam em conformidade com padrões mundiais de restrição a substâncias nocivas, podem conter,

ainda que em quantidades mínimas, substâncias impactantes ao meio ambiente. Ao nal da vida útil deste

produto, o usuário deverá entregá-lo à HP. A não observância dessa orientação sujeitará o infrator às

sanções previstas em lei.

Após o uso, as pilhas e/ou baterias dos produtos HP deverão ser entregues ao estabelecimento comercial

ou rede de assistência técnica autorizada pela HP.

Para maiores informações, inclusive sobre os pontos de recebimento, acesse:

www.hp.com.br/reciclar

148 Appendix B Environmental product stewardship program

Substances Table (China)

CHR-LJ-PK-SFP-03

SEPA Ecolabel User Information (China)

中国环境标识认证产品用户说明

噪声大于 63.0 dB(A)的办公设备不宜放置于办公室内，请在独立的隔离区域使用。

如需长时间使用本产品或打印大量文件，请确保在通风良好的房间内使用。

如您需要确认本产品处于零能耗状态，请按下电源关闭按钮，并将插头从电源插座断开。

您可以使用再生纸，以减少资源耗费。

Substances Table (China)

149

The regulation of the implementation on China energy label

for printer, fax, and copier

依据“复印机、打印机和传真机能源效率标识实施规则”，本打印机具有中国能效标签。根据“复印机、打印

机和传真机能效限定值及能效等级” (“GB21521”) 决定并计算得出该标签上所示的能效等级和 TEC (典型

能耗) 值。

1. 能效等级

能效等级分为三个等级，等级 1 级能效最高。根据产品类型和打印速度标准决定能效限定值。

2. 能效信息

2.1 LaserJet 打印机和高性能喷墨打印机

● 典型能耗

典型能耗是正常运行 GB21521 测试方法中指定的时间后的耗电量。此数据表示为每周千瓦时

(kWh)。

标签上所示的能效数字按涵盖根据“复印机、打印机和传真机能源效率标识实施规则”选择的登记装置中

所有配置的代表性配置测定而得。因此，本特定产品型号的实际能耗可能与标签上所示的数据不同。

有关规格的详细信息，请参阅 GB21521 标准的当前版本。

Disposal of waste equipment by users (EU, UK, and India)

This symbol means do not dispose of your product with your other household waste. Instead, you should

protect human health and the environment by handing over your waste equipment to a designated

collection point for the recycling of waste electrical and electronic equipment. For more information,

please contact your household waste disposal service, or go to: www.hp.com/hprecycle.

EU Microplastics

150 Appendix B Environmental product stewardship program

Product Power Data per European Union Commission

Regulation 1275/2008 (EU)

For product power data, including the power consumption of the product in networked standby if all

wired network ports are connected and all wireless network ports are activated, please refer to section

P14 ‘Additional Information’ of the product IT ECO Declaration at www.hp.com/hpinfo/globalcitizenship/

environment/productdata/itecodesktop-pc.html.

India Battery Waste Management (BWM) Rules

EPR Registration No: 141163

Restriction on Hazardous Substances statement (India)

This product, as well as its related consumables and spares, complies with the reduction in hazardous

substances provisions of the "India E-waste Rule 2016." It does not contain lead, mercury, hexavalent

chromium, polybrominated biphenyls or polybrominated diphenyl ethers in concentrations exceeding 0.1

weight % and 0.01 weight % for cadmium, except where allowed pursuant to the exemptions set in

Schedule 2 of the Rule.

Product Power Data per European Union Commission Regulation 1275/2008 (EU)

151

Substances Table (Taiwan)

WEEE (Turkey)

Türkiye Cumhuriyeti: AEEE Yönetmeliğine Uygundur

152

Appendix B Environmental product stewardship program

Regulatory informationC

Regulatory statements

Regulatory model identication numbers

For regulatory identication purposes, your product is assigned a regulatory model number. Regulatory

model numbers should not be confused with marketing names or product numbers.

Table C-1 Regulatory model identication numbers

Product model number Regulatory model number

HP LaserJet Enterprise 6500n

HP LaserJet Enterprise 6500dn

BOISB-2402-00

European Union & United Kingdom Regulatory Notice

Products bearing the CE marking and UKCA marking comply with one or more of the following EU

Directives and/or equivalent UK Statutory Instruments as may be applicable: Low Voltage Directive

2014/35/EU, EMC Directive 2014/30/EU, Eco Design Directive 2009/125/EC, RED 2014/53/EU, RoHS

Directive 2011/65/EU, Battery Regulation 2023/1542.

Compliance with these directives is assessed using applicable European Harmonized Standards. The full

EU and UK Declaration of Conformity can be found at the following website: www.hp.com/go/certicates

(Search with the product model name or its Regulatory Model Number (RMN), which may be found on the

regulatory label.)

The point of contact for regulatory matters is: Email r[email protected]

The EU point of contact for regulatory matters is:

HP REG 23010, 08028, Barcelona, Spain

The UK point of contact for regulatory matters is:

HP Inc UK Ltd, Regulatory Enquiries, Earley West, 300 Thames Valley Park Drive, Reading, RG6 1PT

The product meets the requirements of EN 55032 and its equivalent UK/BS EN standard, in which case the

following applies: 'Warning – This is a Class A product. In a domestic environment this product may cause

radio interference in which case the user may be required to take adequate measures.'

Regulatory information

153

European Union Consumer Laser Product

CLASS 1 LASER PRODUCT

CONSUMER LASER PRODUCT

EN 50689:2021

FCC regulations

This equipment has been tested and found to comply with the limits for a Class A digital device,

pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against

harmful interference when the equipment is operated in a commercial environment. This equipment

generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance

with the instruction manual, may cause harmful interference to radio communications. Operation of this

equipment in a residential area is likely to cause harmful interference in which case the user will be

required to correct the interference at his own expense.

NOTE: Any changes or modications to the printer that are not expressly approved by HP could void

the user’s authority to operate this equipment.

Use of a shielded interface cable is required to comply with the Class A limits of Part 15 of FCC rules.

Australia/New Zealand

WARNING! This is a class A product. In a domestic environment this product may cause radio

interference in which case the user may be required to take adequate measures.

Canada - Industry Canada ICES Compliance Statement

CAN ICES (A)/NMB (A)

VCCI statement (Japan)

VCCI 32-1 規定適合の場合

Power cord instructions

Make sure your power source is adequate for the product voltage rating. The voltage rating is on the

product label. The product uses either 100-127 Vac or 220-240 Vac and 50/60 Hz.

Connect the power cord between the product and a grounded AC outlet.

CAUTION: To prevent damage to the product, use only the power cord that is provided with the product.

NOTE: Symbol "~" represents alternating current.

154

Appendix C Regulatory information

Power cord statement (Japan)

Product Safety Statements

Do not extend more than one paper tray at a time.

Do not use paper tray as a step.

All trays must be closed while relocating/moving product.

Keep hands out of paper tray when closing.

If the printer has a keyboard, close keyboard tray when not in use.

EMC statement (China)

婗⌻ˤ☙⬶Ṁ䊠❴ᴞ˖廁圽㩕媯⟸⋠修ḋ弑㄁㓑䶰䐦ⵣㅡǎ

EMC statement (Korea)

이 기기는 업무용 환경에서 사용할 목적으로 적합성평가를 받은 기기로서 가정용 환경에서 사용하는 경우 전파간섭의 우려가 있습니다󳚛

EMC statement (Taiwan)

Laser safety

The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration

has implemented regulations for laser products manufactured since August 1, 1976. Compliance is

mandatory for products marketed in the United States. The device is certied as a “Class 1” laser product

under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard

according to the Radiation Control for Health and Safety Act of 1968. Since radiation emitted inside the

device is completely conned within protective housings and external covers, the laser beam cannot

escape during any phase of normal user operation.

WARNING! Using controls, making adjustments, or performing procedures other than those specied

in this user guide may result in exposure to hazardous radiation.

For other US/Canada regulatory matters, please contact:

HP Inc.

1501 Page Mill Rd, Palo Alto, CA 94304, USA

Email contact: r[email protected] or Telephone contact: +1 (650) 857-1501

Laser statement for Finland

Luokan 1 laserlaite

Power cord statement (Japan)

155

HP LaserJet Enterprise 6500n, HP LaserJet Enterprise 6500dn, laserkirjoitin on käyttäjän kannalta

turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn

laitteen ulkopuolelle. Laitteen turvallisuusluokka on määritetty standardin EN 60825-1:2014 +A11:2021

mukaisesti.

VAROITUS !

Laitteen käyttäminen muulla kuin käyttöohjeessa mainitulla tavalla saattaa altistaa käyttäjän

turvallisuusluokan 1 ylittävälle näkymättömälle lasersäteilylle.

VARNING !

Om apparaten används på annat sätt än i bruksanvisning specicerats, kan användaren utsättas för

osynlig laserstrålning, som överskrider gränsen för laserklass 1.

HUOLTO

HP LaserJet Enterprise 6500n, HP LaserJet Enterprise 6500dn - kirjoittimen sisällä ei ole käyttäjän

huollettavissa olevia kohteita. Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu

henkilö. Tällaiseksi huoltotoimenpiteeksi ei katsota väriainekasetin vaihtamista, paperiradan puhdistusta

tai muita käyttäjän käsikirjassa lueteltuja, käyttäjän tehtäväksi tarkoitettuja ylläpitotoimia, jotka voidaan

suorittaa ilman erikoistyökaluja.

VARO !

Mikäli kirjoittimen suojakotelo avataan, olet alttiina näkymättömällelasersäteilylle laitteen ollessa

toiminnassa. Älä katso säteeseen.

VARNING !

Om laserprinterns skyddshölje öppnas då apparaten är i funktion, utsättas användaren för osynlig

laserstrålning. Betrakta ej strålen.

Tiedot laitteessa käytettävän laserdiodin säteilyominaisuuksista: Aallonpituus 775-800 nm Teho 5 m W

Luokan 3B laser.

Nordic Statements (Denmark, Finland, Norway, Sweden)

Denmark:

Apparatets stikprop skal tilsuttes en stikkontakt med jord, som giver forbindelse til stikproppens jord.

Finland:

Laite on liitettävä suojakoskettimilla varustettuun pistorasiaan.

Norway:

Apparatet må tilkoples jordet stikkontakt.

Sweden:

Apparaten skall anslutas till jordat uttag.

GS statement (Germany)

Das Gerät ist nicht für die Benutzung im unmittelbaren Gesichtsfeld am Bildschirmarbeitsplatz

vorgesehen. Um störende Reexionen am Bildschirmarbeitsplatz zu vermeiden, darf dieses Produkt nicht

im unmittelbaren Gesichtsfeld platziert werden.

156

Appendix C Regulatory information

Das Gerät ist kein Bildschirmarbeitsplatz gemäß BildscharbV. Bei ungünstigen Lichtverhältnissen (z. B.

direkte Sonneneinstrahlung) kann es zu Reexionen auf dem Display und damit zu Einschränkungen der

Lesbarkeit der dargestellten Zeichen kommen.

Die Bilddarstellung dieses Gerätes ist nicht für verlängerte Bildschirmtätigkeiten geeignet.

Eurasian Conformity (Armenia, Belarus, Kazakhstan, Kyrgyzstan)

Taiwan BSMI USB Port (Walk-up) statement

台灣 BSMI USB 埠 (Walk-up) 聲明

Eurasian Conformity (Armenia, Belarus, Kazakhstan, Kyrgyzstan)

157

產品前端, 上方或側邊之 USB 埠 (walk-up 埠), 僅支持隨身碟.

Battery statements

Coin/button cell battery safety statements

The following statements are only applicable for products with a coin/button cell battery.

WARNING! This product contains a coin/button cell battery. If the coin/button cell battery is swallowed,

it can cause severe internal burns in just 2 hours and can lead to death.

WARNING! Keep new and used batteries away from children.

WARNING! If the battery compartment does not close securely, stop using the product and keep it

away from children.

WARNING! If you think batteries might have been swallowed or placed inside any part of the body, seek

immediate medical attention.

158

Appendix C Regulatory information

Index

Symbols/Numerics

550-sheet paper trays

part numbers 28

550-sheet trays

jams 76

accessories

ordering 27

part numbers 28

acoustic specications 10

AirPrint 47, 48

alternative letterhead mode 11,

Android devices

printing from 47, 49

anticounterfeit supplies 126, 138

batteries included 145, 146

battery notice,Brazil 145

Battery Waste Management

(BWM) 151

bin, output

locating 2

Bonjour

identifying 53

browser requirements

HP embedded Web Server 53

HP Embedded Web Server 53

cartridge

replacing 34

cartridge access area

location 3

cartridge policy 29

cartridges

non-HP 126, 138

order numbers 34

recycling 145, 147

warranty 126, 138

ce marking 153

checklist

wireless connectivity 121,

122

Class 1 consumer laser 154

cleaning

paper path 108

control panel

help 68

locating 2

locating features 4

copy settings

HP Embedded Web Server 53,

counterfeit supplies 126, 138

customer support

online 126, 144

default gateway, setting 62, 63

deleting

stored jobs 44, 46

digital send settings

HP Embedded Web Server 53,

dimensions, printer 9

disposal, end-of-life 145, 146

document feeder

paper-feeding problems 71

double-sided printing

Mac 42

Windows 39

drivers, supported 7

duplex printing

Mac 42

duplex printing (double-sided)

settings (Windows) 39

Windows 39

duplexer

jams 76

duplexing

manually (Mac) 42

manually (Windows) 39

easy-access USB port

locating 2

easy-access USB printing 49

EconoMode setting 108

electrical specications 10

electronic hardware

recycling 145, 146

Embedded Web Server

changing network settings 61

changing printer name 62

opening 61

Embedded Web Server (EWS)

assigning passwords 64

features 53

network connection 53

end-of-life disposal 145, 146

energy use, optimizing 66

envelopes

orientation 11

envelopes, loading 23

environmental stewardship

program 145

eu microplastics 150

Eurasian conformity 153, 157

Explorer, versions supported

HP Embedded Web Server 53

fax settings

HP Embedded Web Server 53,

FCC regulations 153, 154

Finnish laser safety

statement 153, 155

fraud Web site 126, 138

gateway, setting default 62, 63

general conguration

HP Embedded Web Server 53,

54, 56

genuine HP cartridges 29

hard disks

encrypted 64, 66

Hardware Integration Pocket (HIP)

locating 2

hardware recycling, Brazil 145,

148

Help button

locating 4

help, control panel 68

Index

159

Home button

locating 4

HP Customer Care 126, 144

HP Embedded Web Server

changing network settings 61

changing printer name 62

copy settings 53, 54

digital send settings 53, 54

fax settings 53, 54

general conguration 53, 54,

HP Web Services 53, 54, 59

information pages 53-55

network settings 53, 54, 60

opening 61

HP A29ZCA LaserJet Enterprise 6500dn

Product's Documents

HP LaserJet Enterprise 6500 - User Guide

Specifications

HP A29ZCA Questions and Answers

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