HP 8X3D2A LaserJet Pro 4006n Printer User Manual

User Guide

hp.com/support/ljpro4000

HP LaserJet Pro 4006n, dn

HP LaserJet Pro 4007d, n, dn

HP LaserJet Pro 4008d, dn

HP LaserJet Pro 4006, HP LaserJet Pro

4007, HP LaserJet Pro 4008 - User Guide

SUMMARY

This guide provides conguration, use, warranty, safety and environmental information.

Legal information

Company, L.P.

Reproduction, adaptation, or translation

without prior written permission is prohibited,

except as allowed under the copyright laws.

The information contained herein is subject to

change without notice.

The only warranties for HP products and

services are set forth in the express warranty

statements accompanying such products

and services. Nothing herein should be

construed as constituting an additional

warranty. HP shall not be liable for technical

or editorial errors or omissions contained

herein.

Edition 2, 08/2026

Trademark Credits

Adobe

, Adobe Photoshop

, Acrobat

, and

PostScript

are trademarks of Adobe

Systems Incorporated.

Apple and the Apple logo are trademarks of

Apple Inc., registered in the U.S. and other

countries.

macOS is a trademark of Apple Inc.,

registered in the U.S. and other countries.

AirPrint is a trademark of Apple Inc.,

registered in the U.S. and other countries.

Google™ is a trademark of Google Inc.

Microsoft®, Windows®, and Windows Server®

are U.S. registered trademarks of Microsoft

Corporation.

UNIX

is a registered trademark of The Open

Group.

Table of contents

1 Printer overview.................................................................................................................................................................................... 1

Warning icons.............................................................................................................................................................................................................................................1

Open source license.............................................................................................................................................................................................................................2

Potential shock hazard........................................................................................................................................................................................................................2

Printer views................................................................................................................................................................................................................................................2

Printer front view (4006, 4007, 4008) (d, dn, n models)................................................................................................................................2

Printer rear view (4006, 4007, 4008) (d, dn, n models)..................................................................................................................................3

Control panel view (4006, 4007, 4008) (d, dn, n models).............................................................................................................................4

Printer specications...........................................................................................................................................................................................................................5

Technical specications 4006n, dn, 4007d, n, dn .............................................................................................................................................5

Technical specications (4008d, dn)...........................................................................................................................................................................6

Supported operating systems ..........................................................................................................................................................................................7

Printer dimensions (4006, 4007, 4008)................................................................................................................................................................10

Power consumption, electrical specications, and acoustic emissions ....................................................................................11

Operating-environment range ......................................................................................................................................................................................11

Printer hardware setup and software installation.....................................................................................................................................................12

2 Paper trays ...........................................................................................................................................................................................13

Load paper to Tray 1 (multipurpose tray)..........................................................................................................................................................................13

Load Paper to Tray 1 (multipurpose tray)..............................................................................................................................................................13

Tray 1 paper orientation.....................................................................................................................................................................................................15

Load paper to Tray 2..........................................................................................................................................................................................................................16

Tray 2 paper orientation.....................................................................................................................................................................................................18

Load paper to Tray 3 (optional accessory)......................................................................................................................................................................19

Load paper to Tray 3 (optional accessory)..........................................................................................................................................................19

Tray 3 paper orientation.....................................................................................................................................................................................................21

Load and print envelopes..............................................................................................................................................................................................................22

Print envelopes..........................................................................................................................................................................................................................22

Envelope orientation.............................................................................................................................................................................................................23

Load and print labels.........................................................................................................................................................................................................................23

Manually feed labels .............................................................................................................................................................................................................23

Label orientation.......................................................................................................................................................................................................................24

3 Supplies, accessories, and parts.................................................................................................................................................25

Dynamic Security Enabled Printers......................................................................................................................................................................................25

Order supplies, accessories, and parts............................................................................................................................................................................25

Ordering..........................................................................................................................................................................................................................................25

Supplies and accessories................................................................................................................................................................................................26

Customer self-repair parts..............................................................................................................................................................................................27

iii

Congure the HP toner-cartridge-protection supply settings.........................................................................................................................27

Introduction..................................................................................................................................................................................................................................27

Enable or disable the Cartridge Policy feature................................................................................................................................................28

Enable or disable the Cartridge Protection feature.....................................................................................................................................31

Replace the toner cartridge........................................................................................................................................................................................................33

Toner cartridge information............................................................................................................................................................................................34

4 Print .........................................................................................................................................................................................................39

Print tasks (Windows).......................................................................................................................................................................................................................39

How to print (Windows)........................................................................................................................................................................................................39

Automatically print on both sides (Windows) ....................................................................................................................................................40

Manually print on both sides (Windows) ...............................................................................................................................................................40

Print multiple pages per sheet (Windows)............................................................................................................................................................40

Select the paper type (Windows)................................................................................................................................................................................41

Additional print tasks............................................................................................................................................................................................................41

Print tasks (macOS)...........................................................................................................................................................................................................................41

How to print (macOS)............................................................................................................................................................................................................41

Automatically print on both sides (macOS) ........................................................................................................................................................42

Manually print on both sides (macOS)....................................................................................................................................................................42

Print multiple pages per sheet (macOS)................................................................................................................................................................43

Select the paper type (macOS)....................................................................................................................................................................................43

Store print jobs on the printer to print later or print privately...........................................................................................................................44

Requirements for using the job storage feature.............................................................................................................................................44

Set up job storage...................................................................................................................................................................................................................44

Disable or enable the job storage feature...........................................................................................................................................................45

Create a stored job (Windows)......................................................................................................................................................................................46

Create a stored job (macOS)..........................................................................................................................................................................................46

Print a stored job ......................................................................................................................................................................................................................47

Delete a stored job..................................................................................................................................................................................................................47

Information sent to printer for Job Accounting purposes.......................................................................................................................48

5 Manage the printer............................................................................................................................................................................49

Change the printer connection type (Windows).........................................................................................................................................................49

Advanced conguration with HP Embedded Web Server and Printer Home Page (EWS)........................................................49

Open the HP Embedded Web Server (EWS) from a web browser.....................................................................................................50

Embedded Web Server menus.....................................................................................................................................................................................50

Congure IP network settings...................................................................................................................................................................................................54

Printer sharing disclaimer................................................................................................................................................................................................54

View or change network settings...............................................................................................................................................................................54

Rename the printer on a network................................................................................................................................................................................55

Manually congure IPv4 TCP/IP parameters from the control panel..............................................................................................55

Manually congure IPv6 TCP/IP parameters from the control panel..............................................................................................55

Link speed and duplex settings....................................................................................................................................................................................56

Printer security features................................................................................................................................................................................................................57

Assign or change the system password using the Embedded Web Server.............................................................................57

Energy-conservation settings...................................................................................................................................................................................................58

Print with EconoMode..........................................................................................................................................................................................................58

Set the Sleep Mode setting.............................................................................................................................................................................................58

Set the Shutdown Mode setting..................................................................................................................................................................................59

Set the Disable Shutdown setting..............................................................................................................................................................................59

HP Web Jetadmin................................................................................................................................................................................................................................59

Update the rmware.........................................................................................................................................................................................................................60

Method one: Update the rmware using the control panel ....................................................................................................................60

Method two: Update the rmware using the Embedded Web Server............................................................................................60

Method three: Update the rmware using the HP Printer Update utility......................................................................................61

6 Solve problems....................................................................................................................................................................................63

Customer support..............................................................................................................................................................................................................................63

Control panel help system............................................................................................................................................................................................................63

Restore the factory-set defaults .............................................................................................................................................................................................64

A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel.............................................64

Change the “Very Low” settings...................................................................................................................................................................................65

Order supplies ...........................................................................................................................................................................................................................65

Printer does not pick up paper or misfeeds...................................................................................................................................................................65

The printer does not pick up paper............................................................................................................................................................................66

The printer picks up multiple sheets of paper...................................................................................................................................................67

Clear paper jams (4006, 4007, 4008)...............................................................................................................................................................................69

Paper jam locations...............................................................................................................................................................................................................70

Experiencing frequent or recurring paper jams?...........................................................................................................................................70

13.02 jam error in tray 1.....................................................................................................................................................................................................71

13.03 jam error in tray 2.....................................................................................................................................................................................................73

13.08, 13.09, 13.14, or 13.15 Jam error in the rear door (SFP)..........................................................................................................77

13.10, 13.11, 13.13 jam error in the output bin (SFP) .................................................................................................................................79

13.08, 13.09, Jam error in the fuser area (SFP)...............................................................................................................................................81

13.14, 13.15 jam error in the duplexer ...................................................................................................................................................................83

Resolving mono print quality problems .............................................................................................................................................................................86

Troubleshoot print quality.................................................................................................................................................................................................87

Advanced troubleshooting: Resolve print quality issues using System Health Apps.......................................................99

Solve wired network problems .................................................................................................................................................................................................99

Poor physical connection..................................................................................................................................................................................................99

The computer is using the incorrect IP address for the printer..........................................................................................................99

The computer is unable to communicate with the printer...................................................................................................................100

The printer is using incorrect link and duplex settings for the network.....................................................................................100

New software programs might be causing compatibility problems............................................................................................100

The computer or workstation might be set up incorrectly...................................................................................................................100

The printer is disabled, or other network settings are incorrect.....................................................................................................101

Appendix A Service and support ..................................................................................................................................................102

HP limited warranty statement..............................................................................................................................................................................................102

UK, Ireland, and Malta ........................................................................................................................................................................................................103

Austria, Belgium, Germany, Luxembourg. and Switzerland.................................................................................................................104

Belgium, France, Luxembourg, and Switzerland...........................................................................................................................................104

Italy...................................................................................................................................................................................................................................................107

Spain...............................................................................................................................................................................................................................................107

Denmark......................................................................................................................................................................................................................................108

Norway..........................................................................................................................................................................................................................................108

Sweden.........................................................................................................................................................................................................................................108

Portugal........................................................................................................................................................................................................................................108

Greece and Cyprus.............................................................................................................................................................................................................109

Hungary........................................................................................................................................................................................................................................109

Czech Republic.......................................................................................................................................................................................................................110

Slovakia........................................................................................................................................................................................................................................110

Poland............................................................................................................................................................................................................................................110

Bulgaria........................................................................................................................................................................................................................................111

Romania.......................................................................................................................................................................................................................................111

Belgium and the Netherlands.....................................................................................................................................................................................111

Finland...........................................................................................................................................................................................................................................112

Slovenia........................................................................................................................................................................................................................................112

Croatia ..........................................................................................................................................................................................................................................112

Latvia..............................................................................................................................................................................................................................................113

Lithuania......................................................................................................................................................................................................................................113

Estonia...........................................................................................................................................................................................................................................113

Limited Warranty Statement for HP Print Cartridges, Imaging Drums, and Imaging Units for use with HP

LaserJet Printers, HP Laser Printers and Samsung Branded Laser Printers....................................................................................114

Long life consumable and maintenance kit limited warranty statement..............................................................................................114

HP policy on non-HP supplies..................................................................................................................................................................................................115

HP anticounterfeit Web site .....................................................................................................................................................................................................115

Data stored on the toner cartridge....................................................................................................................................................................................115

End User License Agreement.................................................................................................................................................................................................115

Customer self-repair warranty service ..........................................................................................................................................................................120

Appendix B Environmental product stewardship program.................................................................................................121

Protecting the environment......................................................................................................................................................................................................121

Battery information........................................................................................................................................................................................................................121

Battery Notice for Brazil (for printers with non-removable battery).........................................................................................................121

Battery disposal - California....................................................................................................................................................................................................122

Chemical substances...................................................................................................................................................................................................................122

Electronic hardware recycling................................................................................................................................................................................................122

EPEAT.........................................................................................................................................................................................................................................................122

Material restrictions.......................................................................................................................................................................................................................122

Material Safety Data Sheet (MSDS)..................................................................................................................................................................................122

Ozone production ............................................................................................................................................................................................................................122

Paper..........................................................................................................................................................................................................................................................123

Paper use................................................................................................................................................................................................................................................123

Plastics.....................................................................................................................................................................................................................................................123

Power consumption .......................................................................................................................................................................................................................123

HP LaserJet print supplies........................................................................................................................................................................................................123

Toner consumption.........................................................................................................................................................................................................................124

For more information.....................................................................................................................................................................................................................124

Brazil hardware recycling information.............................................................................................................................................................................124

Restriction of Hazardous Substances (China)..........................................................................................................................................................125

China SEPA............................................................................................................................................................................................................................................126

The regulation of the implementation on China energy label for printer, fax, and copier........................................................126

Disposal of waste equipment by users (EU, UK, and India)...............................................................................................................................126

EU Microplastics ...............................................................................................................................................................................................................................127

Product Power Data per European Union Commission Regulation 2023/826 (EU)...................................................................127

India Battery Waste Management (BWM) Rules .....................................................................................................................................................127

Restriction on Hazardous Substances (India)...........................................................................................................................................................127

Restriction of Hazardous Substances (Taiwan).......................................................................................................................................................128

WEEE (Turkey) ......................................................................................................................................................................................................................................128

Appendix C Regulatory information ............................................................................................................................................ 129

Regulatory statements................................................................................................................................................................................................................129

Regulatory model identication numbers........................................................................................................................................................129

European Union & United Kingdom Regulatory Notice...........................................................................................................................129

European Union Consumer Laser Product.......................................................................................................................................................130

FCC regulations.....................................................................................................................................................................................................................130

Canada - Industry Canada ICES-003 Compliance Statement ........................................................................................................130

VCCI statement (Japan)..................................................................................................................................................................................................130

Power cord instructions ..................................................................................................................................................................................................131

Power cord statement (Japan)...................................................................................................................................................................................131

Laser safety ..............................................................................................................................................................................................................................131

Laser statement for Finland.........................................................................................................................................................................................131

Nordic Statements (Denmark, Finland, Norway, Sweden)....................................................................................................................132

GS statement (Germany)................................................................................................................................................................................................132

Eurasian Conformity (Armenia, Belarus, Kazakhstan, Kyrgyzstan)................................................................................................133

Taiwan BSMI USB Port (Walk-up) statement....................................................................................................................................................133

Product Safety Statements..........................................................................................................................................................................................133

vii

Index ......................................................................................................................................................................................................... 135

viii

Printer overview1

Review the location of features on the printer, the physical and technical specications of the printer, and

where to locate setup information.

The following information is correct at the time of publication. For current information, see

hp.com/support/ljpro4000

For more information:

HP's all-inclusive help for the printer includes the following information:

● Install and congure

● Learn and use

● Solve problems

● Download software and rmware updates

● Join support forums

● Find warranty and regulatory information

Warning icons

Use caution if you see a warning icon on your HP printer, as indicated in the icon denitions.

Figure 1-1 Caution: Electric shock

Figure 1-2 Caution: Hot surface

Figure 1-3 Caution: Keep body parts away from moving parts

Figure 1-4 Caution: Sharp edge in close proximity

Figure 1-5 Warning

Printer overview

Open source license

Some HP products use open source software.

For information on open source software used in this printer, visit www.hp.com/software/opensource.

Potential shock hazard

Review this important safety information.

● Read and understand these safety statements to avoid an electrical shock hazard.

● Always follow basic safety precautions when using this product to reduce risk of injury from re or

electric shock.

● Read and understand all instructions in the user guide.

● Observe all warnings and instructions marked on the product.

● Use only a grounded electrical outlet when connecting the product to a power source. If you do not

know whether the outlet is grounded, check with a qualied electrician.

● Do not touch the contacts on any of the sockets on the product. Replace damaged cords immediately.

● Unplug this product from wall outlets before cleaning.

● Do not install or use this product near water or when you are wet.

● Install the product securely on a stable surface.

● Install the product in a protected location where no one can step on or trip over the power cord.

● Do not place anything on top of the product. (For example, water, small metal or heavy objects,

candles, lit cigarettes, etc.).

This could result in electric shock or re.

Printer views

Identify certain parts of the printer and the control panel.

Printer front view (4006, 4007, 4008) (d, dn, n models)

Identify the parts on the front of the printer.

Figure 1-6 Printer front view

Chapter 1 Printer overview

Table 1-1 Printer front components

Number Description

1 Control panel screen

2 Output bin

3 Toner cartridge access door (Printer PIN location)

4 Output bin extension

5 Tray 1

6 Tray 2

7 Power on/off button

8 Control panel interface

Printer rear view (4006, 4007, 4008) (d, dn, n models)

Identify the parts on the rear of the printer.

Figure 1-7 Printer rear view

Table 1-2

Printer rear components

Number Description

1 USB interface port used for connecting the printer via USB

2 Ethernet port

NOTE: Ethernet not included on 4007d and 4008d models

3 USB port (for job storage and private printing)

NOTE: Host USB not included in 4007d and 4008d models.

4 Power connection

5 Tray 2 extends out the rear of printer.

NOTE: Tray 2 and Tray 3 extend past the rear of the printer when Letter, A4, or Legal paper is loaded.

6 Serial number and product number label

7 Rear door (provides access for clearing jams)

Printer rear view (4006, 4007, 4008) (d, dn, n models) 3

Control panel view (4006, 4007, 4008) (d, dn, n models)

The control-panel display provides access to the printer features.

For information about using the control keypad, see How to use the keypad control panel on page 5.

NOTE: The features that appear on the control panel screen and the order in which they appear can

vary, depending on the printer conguration.

Figure 1-8 Printer control panel (SFP)

Table 1-3 Control panel elements

Callout Element Description

1 Menu icon Open the Menu to access common

sub-menus.

2 Print icon Select the Print icon to start a print

job from the control panel.

3 Trays icon Select the Trays icon to change Tray

settings including paper Size or Type.

4 Cancel button Select the Cancel button to abort an

in process job and return to the Home

screen.

5 Keypad (navigation arrows and OK

button)

Use the arrows buttons on the keypad

to navigate the menus and use the

OK button to select menus and

options.

6 Home button Select the Home button to return to

the Home screen.

7 Go Back button Select the Back button to return to

the previous screen.

n/a Sign in/Sign out icon (optional) Select this item to enter a password

for the printer, if one has been

assigned.

4 Chapter 1 Printer overview

How to use the keypad control panel

Use the following actions to operate the printer's control panel interface.

Table 1-4 Keypad control panel actions

Action Description Example

Select icons Select icons to cancel an action or open

a menu.

Select icons on the control panel display

such as the Print icon or Trays

icon by using the control pad

arrows to highlight the icon with a box and

then pressing the

OK button to select.

Press arrows Press the control pad arrows to navigate

up or down, and right or left.

Scroll through the Menu options using the

control pad arrows.

Press buttons Press buttons to select options, cancel a

process, or to return to either a previous

menu or the home screen.

Press buttons to perform actions such as

the following:

● Press the OK button to select an

item.

● Press the button to cancel

a process before the printer

completes it.

● Press the home button to return

to the main menu.

● Press the button to return to the

previous menu or option.

Printer specications

Determine the specications for your printer model.

Technical

specications 4006n, dn, 4007d, n, dn

Review the technical specications for the printer.

See hp.com/support/ljpro4000 for current information.

Product numbers for each model

● 4006n - 8X3D2A

● 4006dn - 8X3D4A

● 4007d - 8X3E2A

● 4007dn - 8X3E1A

● 4007n - 8X3D8A

How to use the keypad control panel

Table 1-5 Paper handling specications

Paper handling

features

4006dn 4006n 4007d 4007dn 4007n

Tray 1 (100-sheet

capacity)

Tray 2 (250-sheet

capacity)

Optional 550-

sheet accessory

tray

Optional Optional Optional Optional Optional

Automatic duplex

printing

When loaded with A4 or letter-size paper, Tray 2 extends from the rear of the printer approximately 54 mm (2.12 in). When

loaded with

legal-size paper, Tray 2 extends from the rear of the printer approximately 110 mm (4.31 in).

Table 1-6 Connectivity specications

Connectivity

features

4006dn 4006n 4007d 4007dn 4007n

10/100/1000

Ethernet LAN

connection with

IPv4 and IPv6

Hi-Speed rear USB

2.0

Table 1-7 Print specications

Print features 4006dn 4006n 4007d 4007dn 4007n

Prints up to 47

pages per minute

(ppm) on A4 and 45

ppm on letter-sized

paper

Job storage and

private printing

Table 1-8 Other specications

Other features 4006dn 4006n 4007d 4007dn 4007n

512 MB memory

Control panel with

control pad

Technical specications (4008d, dn)

Review the technical specications for the printer.

See hp.com/support/ljpro4000 for current information.

Chapter 1 Printer overview

Product numbers for each model

● 4008d - 8X3E8A

● 4008dn - 8X3E6A

Table 1-9 Paper handling specications

Paper handling features 4008d 4008dn

Tray 1 (100-sheet capacity)

Tray 2 (250-sheet capacity)

Optional 550-sheet accessory tray Optional Optional

Automatic duplex printing

When loaded with A4 or letter-size paper, Tray 2 extends from the rear of the printer approximately 54 mm (2.12 in). When

loaded with

legal-size paper, Tray 2 extends from the rear of the printer approximately 110 mm (4.31 in).

Table 1-10 Connectivity specications

Connectivity features 4008d 4008dn

10/100/1000 Ethernet LAN connection

with IPv4 and IPv6

Hi-Speed rear USB 2.0

Table 1-11 Print specications

Print features 4008d 4008dn

Prints up to 47 pages per minute (ppm)

on A4 and 45 ppm on letter-sized paper

Job storage and private printing

Table 1-12 Other specications

Other features 4008d 4008dn

512 MB memory

Control panel with control pad

Supported operating systems

The following information applies to the printer-specic Windows and HP print drivers for macOS and to

the software installer.

Windows and macOS: Windows and Mac computers and Android and Apple mobile devices are

supported with this printer.

1. Go to support.hp.com.

2. Enter the printer name to get the printer drivers.

Supported operating systems

Linux: For information and print drivers for Linux, go to developers.hp.com/hp-linux-imaging-and-printing.

UNIX: For information and print drivers for UNIX, go to www.hp.com/go/unixmodelscripts.

Citrix Ready Kit Certication - Up to Citrix Server 7.18: For more information, go to

citrixready.citrix.com.

Supported operating systems and print drivers

NOTE: HP software and drivers are no longer supported in Windows 7, Windows Server 2008, and

Windows Server 2008 R2. For more information, see the following document on HP's support web site:

HP printers - HP software and drivers no longer supported in Windows 7, Windows Server 2008, and

Windows Server 2008 R2

Table 1-13 Supported operating systems and print drivers

Operating system Print driver installed (from the software on the web)

Windows 11 21H2 64-bit and ARM64

Windows 10 22H2 64-bit and ARM64

The PCL 6/PSA printer-specic print driver is available for download from

the printer-support website.

Download the driver, and then use the Microsoft Add Printer tool to install

it.

Windows Server 2025

Windows Server 2022, 64-bit

The PCL 6 printer-specic print driver is available for download from the

printer-support website. Download the driver, and then use the Microsoft

Add Printer tool to install it.

Windows Server 2019, 64-bit The PCL 6 printer-specic print driver is available for download from the

printer-support website. Download the driver, and then use the Microsoft

Add Printer tool to install it.

Windows Server 2016, 64-bit The PCL 6 printer-specic print driver is available for download from the

printer-support website. Download the driver, and then use the Microsoft

Add Printer tool to install it.

Windows Server 2012 R2, 64-bit The PCL 6 printer-specic print driver is available for download from the

printer-support website. Download the driver, and then use the Microsoft

Add Printer tool to install it.

Windows Server 2012, 64-bit The PCL 6 printer-specic print driver is available for download from the

printer-support website. Download the driver, and then use the Microsoft

Add Printer tool to install it.

Chrome OS (Chromebook) Chromebook devices are supported for printing using the HP Smart app,

but they are not fully supported for printer setup.

macOS 15 Sequoia, macOS 14 Sonoma, macOS

Ventura v13.0

To install the print driver, download HP Easy Start from 123.hp.com.

Follow the steps provided to install the printer software and print driver.

8 Chapter 1 Printer overview

Table 1-13 Supported operating systems and print drivers (continued)

Operating system Print driver installed (from the software on the web)

HPLIP The HPLIP solution has an automatic installer available for download

from hpLIP and is supported in Linux on the following:

NOTE: HPLIP support is tested by RCB on the following: Almalinux 9.6,

RHEL 9, Ubuntu 22.04, and Ubuntu 24.04.

● Almalinux (9.5,9.6)

● Boss (5.0)

● Debian (7.0, 7.1, 7.2, 7.3, 7.4, 7.5, 7.6, 7.7, 7.8, 7.9, 8.0, 8.1, 8.2, 8.3,

8.4, 8.5, 8.6, 8.7, 8.8, 9.1, 9.2, 9.3, 9.4, 9.5, 9.6, 9.7, 9.8, 9.9, 10.10.1,

10.2, 10.3, 10.4, 10.5, 10.6, 10.7, 10.8, 10.9, 11, 12)

● Elementary OS (6, 6.1,7)

● Fedora (22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33, 34, 35, 36, 37,

38, 39, 40)

● Linux Mint (17, 17.1, 17.2, 17.3, 18, 18.1, 18.2, 18.3, 19,

19.1,19.2,19.3, 20.04, 20.1, 20.2, 20.3, 21.0, 21.1, 21.3, 22)

● Manjaro Linux (17.1.4, 18.0, 18.0.4, 18.1.0, 18.1.2, 19.0, 20.0, 20.2,

21.0, 21.2, 21.3)

● MX Linux (21, 21.1, 21.2, 21.3, 23)

● Red Hat Enterprise Linux (8.0, 8.2, 8.3, 8.4, 8.5, 8.6, 8.7, 9.0, 9.1)

● SUSE Linux (13.2, 42.1, 42.2, 42.3, 15.0, 15.1, 15.2, 15.3, 15.4, 15.5)

● Ubuntu (12.04, 14.04, 15.10, 16.04, 16.10, 17.04, 17.10,

18.04,18.10,19.04,19.10, 20.04, 20.10, 21.04, 21.10, 22.04, 22.10,

23.04, 23.10, 24.04)

● Zorin (16, 17.1)

NOTE: For a current list of supported operating systems, go to https://support.hp.com for HP's all-

inclusive help for the printer.

Supported operating systems

Minimum system requirements

Table 1-14 Minimum system requirements for Apple

, Windows

, Chromebook, and mobile devices (iOS/

Android)

Apple

Microsoft

Chromebook Mobile devices: iOS, Android

● Operating systems:

– macOS 15 Sequoia

– macOS 14 Sonoma

– macOS 13 Ventura

● Hard drive:

2 GB hard drive

● Connectivity:

– Internet connection

– USB port

●

Operating systems:

– Windows

11, 64-bit

– Windows

10, 64-bit

● Hard drive:

2 GB hard drive

● Connectivity:

– Internet connection

– USB port

●

Operating systems:

Chrome OS

● CPU: Pentium 4

processor

● Hard drive: 100 MB hard

drive

● RAM: 128 MB RAM

Operating systems:

● iOS

● Android

Table 1-15 Minimum system requirements for Android, Linux, and SAP

Android Linux SAP

● Citrix XenApp & XenDesktop 2303

(OSV)

● Fedora 31, 32 ,33, 34, 35

● Harmony

Linux Mint 20.1, 20.2 Ubuntu 20.04, 20.10, 21.04, 21.10

Printer dimensions (4006, 4007, 4008)

Make sure your printer environment is large enough to accommodate the printer.

Figure 1-9 Dimensions

Table 1-16

Dimensions for the printer

Measurement Printer fully closed Printer fully opened

1. Width 369 mm (14.5 in) 369 mm (14.5 in)

10 Chapter 1 Printer overview

Table 1-16 Dimensions for the printer (continued)

Measurement Printer fully closed Printer fully opened

2. Height 193 mm (7.6 in) 302 mm (11.9 in)

3. Depth (mm) Ltr/A4 375 mm (14.7 in) 557 mm (21.9 in)

3. Depth (mm) Legal 435 mm (17.1 in) 557 mm (21.9 in)

Weight (with cartridges) 7.6 kg (16.8 lb) 7.6 kg (16.8 lb)

Figure 1-10 Dimensions for the printer with the optional 550-sheet tray

Table 1-17 Dimensions for the printer with the optional 550-sheet tray

Measurement Printer fully closed Printer fully opened

1. Width 369 mm (14.5 in) 369 mm (14.5 in)

2. Height 323 mm (12.7 in) 432 mm (17 in)

3. Depth (mm) Ltr/A4 375 mm (14.7 in) 606 mm (23.9 in)

3. Depth (mm) Legal 435 mm (17.1 in) 606 mm (23.9 in)

Weight (with cartridges) 11.1 kg (24.5 lb) 11.1 kg (24.5 lb)

Power consumption, electrical specications, and acoustic emissions

In order to operate properly, the printer must be in an environment that meets certain power

specications.

See hp.com/support/ljpro4000 for current information.

CAUTION: Power requirements are based on the country/region where the printer is sold. Do not

convert operating voltages. This will damage the printer and void the printer warranty.

Operating-environment range

In order to operate properly, the printer must be in an environment that meets certain specications.

Power consumption, electrical

specications, and acoustic emissions 11

Table 1-18 Operating-environment specications

Environment Recommended Storage

Temperature 15° to 27°C (59° to 80.6°F) 10° to 32.5°C (50° to 90.5°F)

Relative humidity 30% to 70% relative humidity (RH) 10% to 80% RH

Printer hardware setup and software installation

For basic setup instructions, see the Hardware Installation Guide that came with the printer. For additional

instructions, go to HP support on the web.

Go to hp.com/support/ljpro4000 for HP's all-inclusive help for the printer, which includes the following

information:

● Install and congure

● Learn and use

● Solve problems

● Download software and rmware updates

● Join support forums

● Find warranty and regulatory information

● Find instructions about how to use the Microsoft Add Printer tool

Chapter 1 Printer overview

Paper trays2

Discover how to load and use the paper trays, including how to load special items such as envelopes and

labels.

The following information is correct at the time of publication. For current information, see

hp.com/support/ljpro4000.

For more information:

HP's all-inclusive help for the printer includes the following information:

● Install and congure

● Learn and use

● Solve problems

● Download software and rmware updates

● Join support forums

● Find warranty and regulatory information

Use caution when loading the paper trays.

CAUTION: Do not extend more than one paper tray at a time.

Do not use paper tray as a step.

All trays must be closed while relocating/moving product.

Keep hands out of paper trays or drawers when closing.

If the printer has a keyboard, close keyboard tray when not in use.

Load paper to Tray 1 (multipurpose tray)

The following information describes how to load paper into Tray 1.

Load Paper to Tray 1 (multipurpose tray)

Follow these steps to load paper in Tray 1.

This tray holds up to 50 sheets of 75 grams per square meter (20 lb) paper.

CAUTION: To avoid jams, never add or remove paper from Tray 1 during printing.

Paper trays

1. Open Tray 1 by grasping the sides of the tray and pulling down.

2. Slide out the tray extension.

3. Press down on the tab on the right paper guide, and then spread the paper guides to the correct size.

Chapter 2 Paper trays

4. Set guides to paper size being loaded.

5. Load plain white paper into the input tray. Make sure that the paper ts under the tabs and below the

maximum height indicators.

For information on how to orient the paper, see Tray 1 paper orientation on page 15.

6. At your computer or mobile device, begin the printing process from the application. Make sure the

driver is set to the correct paper type and size for the paper being printed from the tray.

Tray 1 paper orientation

When using paper that requires a specic orientation, load it according to the information in the following

table.

Table 2-1

Tray 1 paper orientation

Paper type Output How to load paper

Letterhead or pre-printed 1-sided printing Face-up

Top edge leading into the printer

Tray 1 paper orientation 15

Table 2-1 Tray 1 paper orientation (continued)

Paper type Output How to load paper

Letterhead or pre-printed Two-sided printing Face-down

Top edge away from the printer

Prepunched 1-sided or two-sided printing Face-up

Holes toward the left side of the printer

Load paper to Tray 2

Review the following information about loading paper to Tray 2.

Load paper to Tray 2

Follow these steps to load the paper in Tray 2.

This tray holds up to 250 sheets of 75 grams per square meter (20 lb) paper.

Chapter 2 Paper trays

1. Open Tray 2.

2. Adjust the Paper-width guides by squeezing the adjustment latches on the guides. Slide the guides to

the size of the paper being used.

3. To load legal-size paper, extend the tray by squeezing the rear latch and pulling the front of the tray.

NOTE: When loaded with A4 or letter-size paper, Tray 2 extends from the rear of the printer

approximately 54 mm (2.12 in).

When loaded with legal-size paper, Tray 2 extends from the rear of the printer approximately 110

mm (4.31 in).

4. Make sure that the paper guides are set to the correct size paper, then load the paper into the tray.

For information about how to orient the paper, see Tray 2 paper orientation on page 18.

Load paper to Tray 2

5. Make sure that the paper stack is at at all four corners and below the paper ll line.

NOTE: To prevent jams, do not overll the tray. Be sure that the top of the stack is below the tray full

indicator.

6. After making sure that the paper stack is below the tray full indicator, close the tray.

7. At your computer or mobile device, begin the printing process from the application. Make sure the

driver is set to the correct paper type and size for the paper being printed from the tray.

Tray 2 paper orientation

When using a paper that requires a specic orientation, load it according to the information in the following

table.

Chapter 2 Paper trays

Table 2-2 Tray 2 paper orientation

Paper type Output How to load paper

Letterhead or pre-printed 1-sided printing Face-down

Top edge away from the printer.

Letterhead or pre-printed 2-sided printing Face-up

Top edge toward the printer

Pre-punched 1-sided printing or 2-sided printing Face-up

Holes toward the left side of the printer

Load paper to Tray 3 (optional accessory)

Review the following information about loading paper.

Load paper to Tray 3 (optional accessory)

Follow these steps to load the paper in Tray 3.

This tray holds up to 550 sheets of 75 grams per square meter (20 lb) paper.

CAUTION: Do not print envelopes, labels, or unsupported sizes of paper from Tray 3. Print these types

of paper only from Tray 1 depending on the type and size of media being used.

Load paper to Tray 3 (optional accessory)

1. Open Tray 3.

2. Adjust the paper-width guides by squeezing the adjustment latches on the guides. Then slide the

guides to the size of the paper being used.

3. To load legal-size paper, extend the tray by squeezing the rear latch and pulling the front of the tray.

NOTE: When loaded with A4 or letter-size paper, Tray 2 extends from the rear of the printer

approximately 54 mm (2.12 in).

When loaded with legal-size paper, Tray 2 extends from the rear of the printer approximately 110

mm (4.31 in).

4. Load plain white paper into the input tray.

For information about how to orient the paper, see Tray 3 paper orientation on page 21.

Chapter 2 Paper trays

5. Make sure that the paper stack is at at all four corners and below the paper ll line.

NOTE: To prevent jams, do not overll the tray. Be sure that the top of the stack is below the tray full

indicator.

6. After making sure that the paper stack is below the tray full indicator, close the tray.

7. At your computer or mobile device, begin the printing process from the application. Make sure the

driver is set to the correct paper type and size for the paper being printed from the tray.

Tray 3 paper orientation

When using paper that requires a specic orientation, load it according to the information in the following

table.

Tray 3 paper orientation

Table 2-3 Tray 3 paper orientation

Paper type Output How to load paper

Letterhead or pre-printed 1-sided printing Face-down

Top edge away from the printer

Letterhead or pre-printed Two-sided printing Face-up

Top edge toward the printer.

Pre-punched one-sided printing or two-sided

printing

Face-up

Holes on left side of the printer

Load and print envelopes

Review the following information about loading and printing envelopes.

Print envelopes

To print envelopes using Tray 1, follow the steps to select the correct settings in the print driver. Tray 1

holds up to 10 envelopes.

NOTE: Envelopes cannot be printed from tray 2 or from the optional tray 3.

1. From the software program, select the Print option.

Chapter 2 Paper trays

2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button

to open the print driver.

NOTE: The name of the button varies for different software programs.

3. Click or tap the Document tab.

4. In the Paper size drop-down list, select the correct size for the envelopes.

5. In the Paper type drop-down list, select Envelope.

6. In the Paper source drop-down list, select Manual feed.

7. Click the OK button to close the Document Properties dialog box.

8. In the Print dialog box, click the OK button to print the job.

Envelope orientation

When using envelopes, load them according to the information in the following table.

Table 2-4 Envelope orientation

Tray How to load

Tray 1 Face-up

Short, postage-end leading into the printer

Load and print labels

To print on sheets of labels, use only Tray 1 (multipurpose tray), Tray 2, and optional Tray(s).

Manually feed labels

Use the manual feed mode for Tray 1 (multipurpose tray) to print sheets of labels.

1. From the software program, select the Print option.

Envelope orientation

2. Select the printer from the list of printers, and then click the Properties or Preferences button to

open the print driver.

NOTE: The name of the button varies for different software programs.

3. Click the Paper/Quality tab.

4. In the Paper size drop-down list, select the correct size for the sheets of labels.

5. In the Paper type drop-down list, select Labels.

6. In the Paper source drop-down list, select Manual feed.

7. Click the OK button to close the Document Properties dialog box.

8. In the Print dialog box, click the Print button to print the job.

Label orientation

Labels need to be loaded in a specic manner in order to print correctly.

Table 2-5 Label orientation

Tray How to load labels

Tray 1 Face-down

Bottom edge leading into the printer

24 Chapter 2 Paper trays

Supplies, accessories, and parts3

Order supplies or accessories, replace the toner cartridges, or remove and replace another part.

The following information is correct at the time of publication. For current information, see

hp.com/support/ljpro4000.

HP's all-inclusive help for the printer includes the following information:

● Install and congure

● Learn and use

● Solve problems

● Download software and rmware updates

● Join support forums

● Find warranty and regulatory information

Dynamic Security Enabled Printers

This printer is intended to work only with cartridges that have a new or reused HP chip. A reused HP chip

enables the use of reused, remanufactured, and relled cartridges.

The printer uses dynamic security measures to block cartridges using a non-HP chip. Periodic rmware

updates delivered over the internet will maintain the effectiveness of the dynamic security measures and

block cartridges that previously worked.

Updates can improve, enhance, or extend the printer’s functionality and features, protect against security

threats, and serve other purposes, but these updates can also block cartridges using a non-HP chip from

working in the printer, including cartridges that work today. Unless you are enrolled in certain HP programs

such as Instant Ink or use other services that require automatic online rmware updates, most HP printers

can be congured to receive updates either automatically or with a notication that allows you to choose

whether to update or not. For more information on dynamic security and how to congure online rmware

updates, please go to www.hp.com/learn/ds.

Order supplies, accessories, and parts

Find out how to obtain replacement supplies, accessories, and parts for the printer.

Ordering

Order parts, supplies, or accessories through one of the following channels.

Table 3-1

Ordering options

Ordering option Ordering information

Order supplies and paper www.hp.com

Order genuine HP parts or accessories www.hp.com/buy/parts

Supplies, accessories, and parts 25

Table 3-1 Ordering options (continued)

Ordering option Ordering information

Order through service or support providers Contact an HP-authorized service or support provider.

Order using the HP Embedded Web Server (EWS) To access, in a supported web browser on your computer, enter

the printer IP address or host name in the address/URL eld.

The EWS contains a link to the HP website, which provides

options for purchasing Original HP supplies.

Supplies and accessories

Find information about the supplies and accessories that are available for your printer.

NOTE: Cartridges are for distribution and use with their designated product only; they will not work with

other printer models.

Toner cartridges

Table 3-2 HP LaserJet Pro 4006

Item Description Part number

HP 161A Black Original LaserJet Toner

Cartridge

Standard-capacity replacement black

toner cartridge

W1610A

HP 161X High Yield Black Original

LaserJet Toner Cartridge

High-capacity replacement black toner

cartridge

W1610X

Table 3-3 HP LaserJet Pro 4007

Item Description Part number

HP 162A Black Original LaserJet Toner

Cartridge

Standard-capacity replacement black

toner cartridge

W1620A

HP 162X High Yield Black Original

LaserJet Toner Cartridge

High-capacity replacement black toner

cartridge

W1620X

Table 3-4 HP LaserJet Pro 4008

Item Description Part number

HP 164A Black Original LaserJet Toner

Cartridge

Standard-capacity replacement black

toner cartridge

W1640A

HP 164X High Yield Black Original

LaserJet Toner Cartridge

High-capacity replacement black toner

cartridge

W1640X

Accessories

Table 3-5

Accessories

Product Description Part Number

HP LaserJet 550-Sheet Gray Input Tray A1PF3A

26 Chapter 3 Supplies, accessories, and parts

Table 3-5 Accessories (continued)

Product Description Part Number

HP LaserJet 550-Sheet Blue Input Tray A1PF4A

Customer self-repair parts

Customer Self-Repair (CSR) parts are available for many HP LaserJet printers to reduce repair time.

More information about the CSR program and benets can be found at http://www.hp.com/go/csr-support.

Genuine HP replacement parts can be ordered at http://www.hp.com/buy/parts or by contacting an HP-

authorized service or support provider. When ordering, one of the following will be needed: part number,

serial number (found on back of printer), product number, or printer name.

● Parts listed as Mandatory self-replacement are to be installed by customers, unless you are willing to

pay HP service personnel to perform the repair. For these parts, on-site or return-to-depot support is

not provided under the HP printer warranty.

● Parts listed as Optional self-replacement can be installed by HP service personnel at your request for

no additional charge during the printer warranty period.

Table 3-6 Customer self repair parts

Item Description Self replacement options

Transfer Roller/T2 Transfer roller Mandatory

Pick up rollers Paper pick up rollers Mandatory

Separation pads/rollers Paper separation rollers Mandatory

Feed Rollers Paper feed rollers Mandatory

Congure the HP toner-cartridge-protection supply settings

A network administrator can congure the toner-cartridge-protection settings using the printer control

panel or the HP Embedded Web Server (EWS).

Introduction

Use HP Cartridge Policy and Cartridge Protection to control which cartridges are installed in the printer

and protect the cartridges that are installed from theft.

● Cartridge Policy: This feature protects the printer from counterfeit toner cartridges by allowing only

genuine HP cartridges to be used with the printer. Using genuine HP cartridges ensures the best

possible print quality. When someone installs a cartridge that is not a genuine HP cartridge, the printer

control panel displays a message that the cartridge is unauthorized and it provides information

explaining how to proceed.

Customer self-repair parts

● Cartridge Protection: This feature permanently associates toner cartridges with a specic printer,

or eet of printers, so they cannot be used in other printers. Protecting cartridges protects your

investment. When this feature is enabled, if someone attempts to transfer a protected cartridge

from the original printer into an unauthorized printer, that printer will not print with the protected

cartridge. The printer control panel displays a message that the cartridge is protected, and it provides

information explaining how to proceed.

CAUTION: After enabling cartridge protection for the printer, all subsequent toner cartridges

installed in the printer are automatically and permanently protected. To avoid protecting a new

cartridge, disable the feature before installing the new cartridge.

Turning the feature off does not turn off protection for cartridges that are currently installed.

Both features are off by default. Follow these procedures to enable or disable them.

Enable or disable the Cartridge Policy feature

The Cartridge Policy feature can be enabled or disabled using the control panel or the Embedded Web

Server (EWS).

NOTE: Enabling or disabling this feature might require entering an administrator password.

Check with your administrator to determine if an administrator password has been set. EWS passwords

cannot be recovered.

Use the printer control panel to enable the Cartridge Policy feature

From the printer control panel, a network administrator can enable the Cartridge Policy feature. This allows

only genuine HP cartridges to be used with the printer.

1. Navigate to the Setup menu:

● Touchscreen control panel: From the Home screen on the printer control panel, swipe the tab at

the top of the screen downward to open the Dashboard, and then touch the Setup icon .

● 2-line LCD control panel: Press the OK button to display the Home screen. Use the arrow

buttons to navigate to Setup, and then press the OK button again.

2. From the Setup menu, touch or use the arrow buttons and the OK button to open the following menus:

a. Supply Settings

b. Cartridge Policy

3. Select Authorized HP to enable the feature.

Use the printer control panel to disable the Cartridge Policy feature

From the printer control panel, a network administrator can disable the Cartridge Policy feature. This

removes the restriction that only genuine HP cartridges can be used.

1. Navigate to the Setup menu:

● Touchscreen control panel: From the Home screen on the printer control panel, swipe the tab at

the top of the screen downward to open the Dashboard, and then touch the Setup icon ( ).

● 2-line LCD control panel: Press the OK button to display the Home screen. Use the arrow

buttons to navigate to Setup, and then press the OK button again.

Chapter 3 Supplies, accessories, and parts

2. From the Setup menu, touch or use the arrow buttons and the OK button to open the following menus:

a. Supply Settings

b. Cartridge Policy

3. Select Off to disable the feature.

Use the HP Embedded Web Server (EWS) to enable the Cartridge Policy feature

From the EWS, a network administrator can enable the Cartridge Policy feature. This allows only genuine

HP cartridges to be used with the printer.

1. Open the HP Embedded Web Server (EWS):

a. At the printer control panel, use the control pad to select the Menu option, and then press OK.

b. Then use the control pad to select Info, then select Connected under either Wi-Fi or Ethernet

(whichever method you are using to connect), then use the interface to view the printer's IP

address.

c. Open a web browser, and in the address line, type the IP address or host name exactly as it

displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS

opens.

NOTE: If a message displays in the web browser indicating that the website might not be safe,

select the option to continue to the website. Accessing this website will not harm the computer.

2. On the EWS Home page, click Supplies in the left navigation pane.

IMPORTANT: Access to the Embedded Web Server (EWS) menus requires a personal identication

number (PIN). The default PIN for this printer is located on a sticker inside the toner access door. Use

this PIN to log in when prompted.

The default PIN can be changed by a user or administrator.

3. In the Supplies, windows click Supply Settings.

4. Under Authorized HP Cartridge Policy, click the button to turn it on.

Use the HP Embedded Web Server (EWS) to disable the Cartridge Policy feature

From the EWS, a network administrator can disable the Cartridge Policy feature. This removes the

restriction that only genuine HP cartridges can be used.

Use the HP Embedded Web Server (EWS) to enable the Cartridge Policy feature

1. Open the HP Embedded Web Server (EWS):

a. At the printer control panel, use the control pad to select the Menu option, and then press the

OK.

b. Use the control pad to select Info, then select Connected under either Wi-Fi or Ethernet

(whichever method you are using to connect), then use the dial to view the printer's IP address.

c. Open a web browser, and in the address line, type the IP address or host name exactly as it

displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS

opens.

NOTE: If a message displays in the web browser indicating that the website might not be safe,

select the option to continue to the website. Accessing this website will not harm the computer.

2. On the EWS Home page, click Supplies in the left navigation pane.

IMPORTANT: Access to the Embedded Web Server (EWS) menus requires a personal identication

number (PIN). The default PIN for this printer is located on a sticker inside the toner access door. Use

this PIN to log in when prompted.

The default PIN can be changed by a user or administrator.

3. In the Supplies, window click Supply Settings.

4. Under Authorized HP Cartridge Policy, click the button to turn it off.

Troubleshoot Cartridge Policy control panel error messages

Review the recommended actions for Cartridge Policy error messages.

Table 3-7

Cartridge Policy control panel error messages

Error message Description Recommended action

10.0X.30 Unauthorized <Color>

Cartridge

The administrator has congured this

printer to use only genuine HP supplies

that are still under warranty. The

cartridge must be replaced to continue

printing.

Replace the cartridge with a genuine HP

toner cartridge.

If you believe you purchased a

genuine HP supply, visit www.hp.com/go/

anticounterfeit to determine if the toner

cartridge is a genuine HP cartridge, and

learn what to do if it is not a genuine HP

cartridge.

30 Chapter 3 Supplies, accessories, and parts

Enable or disable the Cartridge Protection feature

The Cartridge Protection feature can be enabled or disabled using the control panel or the Embedded

Web Server (EWS).

NOTE: Enabling or disabling this feature might require entering an administrator password.

Check with your administrator to determine if an administrator password has been set. EWS passwords

cannot be recovered.

Use the printer control panel to enable the Cartridge Protection feature

From the printer control panel, a network administrator can enable the Cartridge Protection feature. This

protects the cartridges associated with the printer from being stolen and used in other printers.

1. From the Home screen on the printer control panel, swipe the tab at the top of the screen downward

to open the Dashboard, and then touch the Setup icon .

2. Open the following menus:

a. Supply Settings

b. Cartridge Protection

3. Touch Protect Cartridges to enable the feature.

CAUTION: After enabling cartridge protection for the printer, all subsequent toner cartridges

installed in the printer are automatically and permanently protected. To avoid protecting a new

cartridge, disable the feature before installing the new cartridge.

Turning the feature off does not turn off protection for cartridges that are currently installed.

Use the printer control panel to disable the Cartridge Protection feature

From the printer control panel, a network administrator can disable the Cartridge Protection feature. This

removes protection for any new cartridges installed in the printer.

1. From the Home screen on the printer control panel, swipe the tab at the top of the screen downward

to open the Dashboard, and then touch the Setup icon .

2. Open the following menus:

a. Supply Settings

b. Cartridge Protection

3. Touch Off to disable the feature.

Use the HP Embedded Web Server (EWS) to enable the Cartridge Protection feature

From the EWS, a network administrator can enable the Cartridge Protection feature. This protects the

cartridges that are associated with the printer from being stolen and used in other printers.

1. Open the HP Embedded Web Server (EWS):

a. At the printer control panel, use the control pad to select the Menu option, and then press OK.

Enable or disable the Cartridge Protection feature

b. Use the control pad to select Info, then select Connected under either Wi-Fi or Ethernet

(whichever method you are using to connect), then use the control pad to view the printer's

IP address.

c. Open a web browser, and in the address line, type the IP address or host name exactly as it

displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS

opens.

NOTE: If a message displays in the web browser indicating that the website might not be safe,

select the option to continue to the website. Accessing this website will not harm the computer.

2. On the EWS Home page, click Supplies in the left navigation pane.

IMPORTANT: Access to the Embedded Web Server (EWS) menus requires a personal identication

number (PIN). The default PIN for this printer is located on a sticker inside the toner access door. Use

this PIN to log in when prompted.

The default PIN can be changed by a user or administrator.

3. In the Supplies, window click Supply Settings.

4. Under Cartridge Protection, click the button to turn the feature on.

CAUTION: After enabling Cartridge Protection for the printer, all subsequent toner cartridges

installed in the printer are automatically and permanently protected. To avoid protecting a new

cartridge, disable the feature before installing the new cartridge.

Turning the feature off does not turn off protection for cartridges that are currently installed.

Use the HP Embedded Web Server (EWS) to disable the Cartridge Protection feature

From the EWS, a network administrator can disable the Cartridge Protection feature. This removes

protection for any new cartridges installed in the printer.

1. Open the HP Embedded Web Server (EWS):

a. At the printer control panel, use the control pad to select the Menu option, and then press the

OK.

b. Use the control pad to select Info, then select Connected under either Wi-Fi or Ethernet

(whichever method you are using to connect), then use the control pad to view the printer's

IP address.

Chapter 3 Supplies, accessories, and parts

c. Open a web browser, and in the address line, type the IP address or host name exactly as it

displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS

opens.

NOTE: If a message displays in the web browser indicating that the website might not be safe,

select the option to continue to the website. Accessing this website will not harm the computer.

2. On the EWS Home page, click Supplies in the left navigation pane.

IMPORTANT: Access to the Embedded Web Server (EWS) menus requires a personal identication

number (PIN). The default PIN for this printer is located on a sticker inside the toner access door. Use

this PIN to log in when prompted.

The default PIN can be changed by a user or administrator.

3. In the Supplies, window click Supply Settings.

4. Under Cartridge Protection, click the button to turn the feature off.

Troubleshoot Supply Protection control panel error messages

Review the recommended actions for Supply Protection error messages.

Table 3-8

Supply Protection control panel error messages

Error message Description Recommended action

10.0X.57 Protected <Color>

Cartridge

The cartridge can only be used in the printer or eet

of printers that initially protected it using HP Supply

Protection.

The Supply Protection feature allows an administrator

to restrict cartridges to work in only one printer or

eet of printers. The cartridge must be replaced to

continue printing.

Replace the cartridge with a new

toner cartridge.

Replace the toner cartridge

To ensure optimal print quality, replace the toner cartridge when the printer alerts you that the toner is low

or empty.

Troubleshoot Supply Protection control panel error messages

Toner cartridge information

The printer indicates when the toner cartridge level is low. The actual toner cartridge life remaining

can vary. Consider having a replacement cartridge available to install when print quality is no longer

acceptable.

The printer uses only black toner. The toner cartridge is inside the top-front door. Lift up on the top front

edge to access the toner.

Continue printing with the current cartridge until redistributing the toner no longer yields acceptable print

quality. To redistribute the toner, remove the toner cartridge from the printer and gently rock the cartridge

back and forth end to end. For graphical representation, see the cartridge replacement instructions.

Reinsert the toner cartridge into the printer, and then close the cover.

To purchase cartridges or check cartridge compatibility for the printer, go to Learn about HP supplies at

https://learn-about-supplies.ext.hp.com/. Scroll to the bottom of the page and verify that the country/region

is correct.

NOTE: Cartridges are for distribution and use with their designated product only; they will not work with

other printer models.

Table 3-9 Toner cartridges

Product model Part Description Part Number (New)

HP LaserJet Pro 4006 HP 161A Black Original LaserJet Toner

Cartridge

W1610A

HP LaserJet Pro 4006 HP 161X High Yield Black Original

LaserJet Toner Cartridge

W1610X

HP LaserJet Pro 4007 HP 162A Black Original LaserJet Toner

Cartridge

W1620A

HP LaserJet Pro 4007 HP 162X High Yield Black Original

LaserJet Toner Cartridge

W1620X

HP LaserJet Pro 4008 HP 164A Black Original LaserJet Toner

Cartridge

W1640A

HP LaserJet Pro 4008 HP 164X High Yield Black Original

LaserJet Toner Cartridge

W1640X

Do not remove the toner cartridge from its package until it is time to replace it.

CAUTION: To prevent damage to the toner cartridge, do not expose it to light for more than a few

minutes. If the toner cartridge must be removed from the printer for an extended period of time, place the

cartridge in the original plastic packaging, or cover the cartridge with a lightweight opaque item.

The following illustration shows the toner cartridge components.

Chapter 3 Supplies, accessories, and parts

Figure 3-1 Toner cartridge components

Number Description

1 Imaging drum

CAUTION: Do not touch the imaging drum. Fingerprints can cause print-quality problems.

2 Handle

CAUTION: If toner gets on clothing, wipe it off by using a dry cloth and wash the clothes in cold water.

Hot water sets toner into fabric.

NOTE: Information about recycling used toner cartridges is in the toner cartridge box.

Replace the toner cartridge

Follow these steps to replace the toner cartridge.

1. Open the top door.

Replace the toner cartridge

2. Grasp the handle on the toner cartridge, and then pull the toner cartridge out to remove it.

3. Remove the new toner cartridge package from the box, and then remove it from the packaging.

Chapter 3 Supplies, accessories, and parts

4. Hold both ends of the toner cartridge and rock it end to end to distribute the toner evenly inside the

cartridge.

5. Do not touch the imaging drum on the bottom of the toner cartridge. Fingerprints on the imaging

drum can cause print-quality problems. Also, do not expose the cartridge to light unnecessarily.

6. Insert the new toner cartridge into the printer.

Replace the toner cartridge

7. Close the top door.

8. Pack the used toner cartridge into the box the new cartridge came in, or use a large cardboard box

and ll it with several cartridges you need to recycle. See the enclosed recycling guide for information

about recycling.

In the US, a pre-paid shipping label is included in the box. In other countries/regions, go to

www.hp.com/hprecycle to print a pre-paid shipping label.

Adhere the pre-paid shipping label to the box, and return the used cartridge to HP for recycling.

Chapter 3 Supplies, accessories, and parts

Print4

Print using the software, or print from a mobile device or USB ash drive.

The following information is correct at the time of publication. For current information, see

hp.com/support/ljpro4000.

For more information:

HP's all-inclusive help for the printer includes the following information:

● Install and congure

● Learn and use

● Solve problems

● Download software and rmware updates

● Join support forums

● Find warranty and regulatory information

Print tasks (Windows)

Learn about common printing tasks for Windows users.

How to print (Windows)

Use the Print option from a software application to select the printer and basic options for your print job.

The following procedure describes the basic printing process for Windows.

1. From the software program, select the Print option.

2. Select the printer from the list of printers. To change settings, click the Properties or Preferences

button to open the print driver.

NOTE: The name of the button varies for different software programs.

NOTE: For more information, click the Help (?) button in the print driver.

3. Click the tabs in the print driver to congure the available options. For example, set the paper

orientation, paper source, media type, and paper size on the Document tab, and set the quality

settings on the Basic tab.

4. Click the OK button to return to the Print dialog box. Select the number of copies to print from this

screen.

5. Click the Print button to print the job.

Automatically print on both sides (Windows)

If your printer has an automatic duplexer installed, you can automatically print on both sides of the paper.

Use a paper size and type supported by the duplexer.

1. From the software program, select the Print option.

2. Select the printer from the list of printers, and then click the Properties or Preferences button to

open the print driver.

NOTE: The name of the button varies for different software programs.

3. Click the Basic tab.

4. Select Flip on long edge or Flip on short edge for the Two-sided Printing option. Click OK to close

the Document Properties dialog.

5. In the Print dialog, click Print to print the job.

Manually print on both sides (Windows)

Use this procedure for printers that do not have an automatic duplexer installed or to print on paper that

the duplexer does not support.

1. From the software program, select the Print option.

2. Select the printer from the list of printers, and then click the Properties or Preferences button to

open the print driver.

NOTE: The name of the button varies for different software programs.

3. Click the Finishing tab.

4. Select Flip on long edge or Flip on short edge for the Two-sided Printing option, and then click OK

to close the Document Properties dialog.

5. In the Print dialog, click Print to print the rst side of the job.

6. Retrieve the printed stack from the output bin, and place it in Tray 1.

7. If prompted, select the appropriate control panel button to continue.

Print multiple pages per sheet (Windows)

When you print from a software application using the Print option, you can select an option to print

multiple pages on a single sheet of paper. For example, you might want to do this if you are printing a very

large document and want to save paper.

1. From the software program, select the Print option.

2. Select the printer from the list of printers, and then click the Properties or Preferences button to

open the print driver.

NOTE: The name of the button varies for different software programs.

3. Click the Basic tab.

4. Select the number of pages per sheet from the Pages per sheet drop-down.

Chapter 4 Print

5. Select the Print page borders and Page order settings on the Basic tab, then set the Orientation

setting on the Document tab, if needed. Click OK to close the Document Properties dialog.

6. In the Print dialog, click Print to print the job.

Select the paper type (Windows)

When you print from a software application using the Print option, you can set the paper type you are

using for your print job. For example, if your default paper type is Letter, but you are using a different paper

type for a print job, select that specic paper type.

1. From the software program, select the Print option.

2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button

to open the print driver.

NOTE: The name of the button varies for different software programs.

3. Click the Document tab.

4. Select the Media type option for the type of paper you are using, and then click OK.

5. Click OK to close the Document Properties dialog.

6. In the Print dialog, click Print to print the job.

Additional print tasks

Locate information on the Web for performing common printing tasks.

Go to hp.com/support/ljpro4000.

Instructions are available for print tasks, such as the following:

● Create and use printing shortcuts or presets

● Select the paper size, or use a custom paper size

● Select the page orientation

● Create a booklet

● Scale a document to t a specic paper size

● Print the rst or last pages of the document on different paper

● Print watermarks on a document

Print tasks (macOS)

Print using the HP printing software for macOS, including how to print on both sides or print multiple pages

per sheet.

How to print (macOS)

Use the Print option from a software application to select the printer and basic options for your print job.

The following procedure describes the basic printing process for macOS.

Select the paper type (Windows)

1. Click the File menu, and then click the Print option.

2. Select the printer.

3. Click Show Details or Copies & Pages, and then select other menus to adjust the print settings.

NOTE: The name of the item varies for different software programs.

4. Click the Print button.

Automatically print on both sides (macOS)

If your printer has an automatic duplexer installed, you can automatically print on both sides of the paper.

Use a paper size and type supported by the duplexer.

This feature is available if you install the HP print driver. It might not be available if you are using AirPrint.

1. Click the File menu, and then click the Print option.

2. Select the printer.

3. Click Show Details or Copies & Pages, and then click the Layout menu.

NOTE: The name of the item varies for different software programs.

4. Select a binding option from the Two-Sided drop-down list.

5. Click the Print button.

Manually print on both sides (macOS)

If your printer does not have an automatic duplexer installed, or you are using a paper size or type not

supported by the duplexer, you can print on both sides of the paper using a manual process. You will need

to reload the pages for the second side.

This feature is available if you install the HP print driver. It might not be available if you are using AirPrint.

1. Click the File menu, and then click the Print option.

2. Select the printer.

3. Click Show Details or Copies & Pages, and then click the Manual Duplex menu.

NOTE: The name of the item varies for different software programs.

4. Click the Manual Duplex check box, and select a binding option.

5. Go to the printer, and remove any blank paper that is in Tray 1.

6. Click the Print button.

7. Retrieve the printed stack from the output bin and place it with the printed-side facing down in the

input tray.

8. If prompted, touch the appropriate control panel button to continue.

Chapter 4 Print

Print multiple pages per sheet (macOS)

When you print from a software application using the Print option, you can select an option to print

multiple pages on a single sheet of paper. For example, you might want to do this if you are printing a very

large document and want to save paper.

1. Click the File menu, and then click the Print option.

2. Select the printer.

3. Click Show Details or Copies & Pages, and then click the Layout menu.

NOTE: The name of the item varies for different software programs.

4. From the Pages per Sheet drop-down list, select the number of pages that you want to print on each

sheet.

5. In the Layout Direction area, select the order and placement of the pages on the sheet.

6. From the Border menu, select the type of border to print around each page on the sheet.

7. Click the Print button.

Select the paper type (macOS)

When you print from a software application using the Print option, you can set the paper type you are

using for your print job. For example, if your default paper type is Letter, but you are using a different paper

type for a print job, select that specic paper type.

1. Click the File menu, and then click the Print option.

2. Select the printer.

3. Click Show Details or Copies & Pages, and then click the Media & Quality menu or the Paper/

Quality menu.

NOTE: The name of the item varies for different software programs.

4. Select from the Media & Quality or Paper/Quality options.

NOTE: This list contains the master set of options available. Some options are not available on all

printers.

● Media Type: Select the option for the type of paper for the print job.

● Print Quality: Select the resolution level for the print job.

● EconoMode: Select this option to conserve toner when printing drafts of documents.

5. Click the Print button.

Additional print tasks

Locate information on the Web for performing common printing tasks.

Go to hp.com/support/ljpro4000.

Instructions are available for print tasks, such as the following:

Print multiple pages per sheet (macOS)

● Create and use printing shortcuts or presets

● Select the paper size, or use a custom paper size

● Select the page orientation

● Create a booklet

● Scale a document to t a specic paper size

● Print the rst or last pages of the document on different paper

● Print watermarks on a document

Store print jobs on the printer to print later or print privately

Store print jobs in the printer memory for printing at a later time.

Introduction

The following information provides procedures for creating and printing documents that are stored on the

USB ash drive. These jobs can be printed at a later time or printed privately.

Requirements for using the job storage feature

Following are the requirements for using the job storage feature:

● A dedicated USB 2.0 storage device that is at least 16 GB in size must be installed in the rear host

USB. This USB storage device holds the job storage jobs sent to the printer. Removing this USB

storage device from the printer disables the job storage feature.

Set up job storage

Set up job storage in the print driver, insert the storage media (USB ash drive) in the printer, and verify the

feature is ready to use.

Before you begin, install the printer software if it is not already installed. Go to www.hp.com/support, click

Software and Drivers, and then follow the onscreen instructions to download the latest HP software.

When the print driver is installed, the Job Storage option is set to Auto Cong by default. The option is

located as follows:

● Windows: Devices and Printers > Printer Properties > Device Settings

● macOS: Printers & Scanners > Options & Supplies

To complete Job Storage setup:

1. Locate the rear USB port.

NOTE: On some models, the rear USB port is covered. Remove the rear USB port cover before

proceeding.

Chapter 4 Print

2. Insert the USB ash drive into the rear USB port.

Figure 4-1 Insert USB ash drive

A message displays on the control panel warning that the USB drive will be formatted. Select OK to

complete the procedure.

3. Open the print driver to verify that the Job Storage check box appears on the Basic tab. If it is there,

the feature is ready to use.

From a software program, select the Print option, select your printer from the list of printers, and do

the following:

● Windows: Select Properties or Preferences. Click the Basic tab.

If the Job Storage check box is not showing, activate it as follows:

From the Start menu, open Settings, click Devices, and then click Devices and Printers. Right-

click on the printer name and click Printer Properties. Click the Device Settings tab, click on

Job Storage, and then select Auto Cong. Click Apply and OK.

● macOS: The print driver displays the Copies & Pages menu. Open the drop-down list, and then

click the Job Storage menu.

If the Job Storage menu is not showing, close the Print window and then reopen it to activate the

menu.

Disable or enable the job storage feature

Disable the job storage feature to make it unavailable, even if a USB drive is inserted into the printer. Enable

the feature to make it available again.

1. Open the Printer Properties:

● Windows: From the Start menu, open Settings, click Devices, and then click Devices and

Printers. Right-click on the printer and click Printer properties.

● macOS: From the Apple menu, open System Preferences, and then click Printers & Scanners.

Select the printer and click Options & Supplies.

2. Disable the Job Storage option as follows:

● Windows: Click the Device settings tab, click on Job Storage, and then select Disable.

● macOS: On the Options tab, clear the Job Storage check box.

To enable the feature, set the Job Storage option back to Auto Cong (Windows), or select the Job

Storage check box (macOS).

Disable or enable the job storage feature

Create a stored job (Windows)

Store jobs on the USB ash drive for private or delayed printing.

1. From the software program, select the Print option.

2. Select the printer from the list of printers, and then select Properties or Preferences.

NOTE: The name of the button varies for different software programs.

3. Click the Basic tab.

4. Select the Job Storage check box.

NOTE: If the Job Storage check box is not showing, follow the instructions in the "Disable or enable

job storage feature" section to activate the feature.

5. Select a Print Mode option:

● Normal print: Sends print job to the printer and prints them immediately.

● PIN released: Saves the print job on the printer as a stored job that can only be printed using a

Personal Identication Number (PIN). Enter a 4-digit PIN in the Enter PIN eld and the Conrm

PIN eld. The PIN must be entered at the printer control panel to print the stored job.

NOTE: If a PIN is not entered, the default PIN is 0000.

● Secure encrypted: Saves the print job on the printer as an encrypted print job. Enter a print job

password in the Enter Password eld and the Conrm Password eld. The password must be

entered at the printer control panel to print the encrypted job.

6. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the

Print button to print the job.

Create a stored job (macOS)

Store jobs on the USB ash drive for private or delayed printing.

1. Click the File menu, and then click the Print option.

2. In the Printer menu, select the printer.

3. Click Show Details or Copies & Pages, and then click the Job Storage menu.

NOTE: If the Job Storage menu is not showing, follow the instructions in the "Disable or enable job

storage feature" section to activate the menu.

4. In the Mode drop-down list, select the type of stored job.

● Proof and Hold: Print and proof one copy of a job, and then print more copies. The rst copy

prints immediately. Printing of the subsequent copies must be initiated from the device's front

control panel. For example, if 10 copies are sent, one copy prints immediately, and the other nine

copies will print when the job is retrieved. The job is deleted after all copies are printed.

● Personal Job: The job does not print until someone requests it at the printer control panel. If the

job has a personal identication number (PIN), provide the required PIN at the control panel. The

print job is deleted from memory after it prints.

Chapter 4 Print

● Quick Copy: Print the requested number of copies of a job and store a copy of the job in the

printer memory to print it again later. The job is deleted manually or by the job retention schedule.

● Stored Job: Store a job on the printer and allow other users to print the job at any time. If the

job has a personal identication number (PIN), the person who prints the job must provide the

required PIN at the control panel. The job is deleted manually or by the job retention schedule.

5. To use a custom user name or job name, click the Custom button, and then enter the user name or

the job name.

NOTE: macOS 12.0 Monterey and above: The print driver no longer includes the Custom button.

Use the options below the Mode drop-down list to set up the saved job.

Select which option to use if another stored job already has that name.

● Use Job Name + (1-99): Append a unique number to the end of the job name.

● Replace Existing File: Overwrite the existing stored job with the new one.

6. If you selected the Stored Job or Personal Job option in the Mode drop-down list, you can protect

the job with a PIN. Type a 4-digit number in the Use PIN to Print eld. When other people attempt to

print this job, the printer prompts them to enter this PIN.

7. Click the Print button to process the job.

Print a stored job

Print a job that is stored on a USB ash drive.

1. At the printer control panel, use the control pad to select Print, and then press OK.

2. Use the control pad to select Print from USB, and then press OK.

3. Use the control pad to scroll to the name of the job that you want to print, and then press OK.

NOTE: If the job is private or encrypted, use the control pad to enter the PIN or password.

4. To adjust the print options, use the control pad to select Options, then press OK.

NOTE: After setting the desired print options, use the control pad to scroll to the back-arrow button

at the top of the display, and then press OK.

5. The Print option is automatically selected. Press OK to print the job.

Delete a stored job

When a new job is stored on a USB ash drive, any previous jobs with the same user and job name are

overwritten. If the memory on the USB ash drive is full, the following message displays on the printer

control panel: The USB ash storage device is out of memory. Delete unused jobs, and then try again.

Existing stored jobs must be deleted before additional print jobs can be stored.

Delete a job that is stored on the printer

Delete a job that is stored on a USB ash drive.

1. At the printer control panel, use the control pad to scroll to Print Stored Jobs, and then press OK.

Print a stored job

2. Use the control pad to scroll to the name of the folder where the job is stored, and then press OK.

3. Use the control pad to scroll to the name of the job that you want to delete, and then press OK.

NOTE: If the job is private or encrypted, enter the PIN or password, and then touch Done.

4. Use the control pad to select Delete, and then press OK to delete the job.

Information sent to printer for Job Accounting purposes

Printing jobs sent from drivers on the client (e.g., PC) may send personally identiable information to HP’s

Printing and Imaging devices. This information may include, but is not limited to, user name and client

name from which the job originated that may be used for job accounting purposes, as determined by the

Administrator of the printing device. This same information may also be stored with the job on the mass

storage device (e.g., disk drive) of the printing device when using the job storage feature.

Chapter 4 Print

Manage the printer5

Utilize management tools, congure security and energy-conservation settings, and manage rmware

updates for the printer.

The following information is correct at the time of publication. For current information, see

hp.com/support/ljpro4000.

For more information:

HP's all-inclusive help for the printer includes the following information:

● Install and congure

● Learn and use

● Solve problems

● Download software and rmware updates

● Join support forums

● Find warranty and regulatory information

Change the printer connection type (Windows)

If you are already using the printer and you wish to change the way it is connected, use Device Setup &

Software to change the connection. For example, connect the new printer to the computer using a USB or

network connection, or change the connection from a USB to a wireless connection.

To open Device Setup & Software, complete the following procedure:

1. From the Start menu, select HP, and then select the printer name to open the HP Printer Assistant.

2. In the HP Printer Assistant, select Tools from the navigation bar, and then select Device Setup &

Software.

Advanced

conguration with HP Embedded Web Server and

Printer Home Page (EWS)

Use the HP Embedded Web Server to manage printing functions from your computer instead of the printer

control panel.

● View printer status information

● Determine the remaining life for all supplies and order new ones

● View and change tray congurations (paper types and sizes)

● View and print internal pages

● View and change network conguration

Manage the printer

The HP Embedded Web Server works when the printer is connected to an IP-based network. The HP

Embedded Web Server does not support IPX-based printer connections. You do not have to have Internet

access to open and use the HP Embedded Web Server.

When the printer is connected to the network, the HP Embedded Web Server is automatically available.

NOTE: Printer Home Page (EWS) is software used to connect to the HP Embedded Web Server when

the printer is connected to a computer via USB. It is available only if a full installation was performed

when the printer was installed on a computer. Depending on how the printer is connected, some features

might not be available.

NOTE: The HP Embedded Web Server is not accessible beyond the network rewall.

Open the HP Embedded Web Server (EWS) from a web browser

Use the EWS to manage your printer from a computer instead of the printer control panel.

Your printer must be connected to an IP-based network before you can access the EWS.

1. From the Home screen on the printer control panel, touch the Menu icon, and then touch Info.

2. Touch Connectivity to display the IP address or host name of the printer.

3. Open a web browser, and in the address line, type the IP address or host name exactly as it displays

on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.

If a message displays in the web browser indicating that the website might not be safe, select the

Advanced option to continue to the website. Accessing this website will not harm the computer

IMPORTANT: Access to the Embedded Web Server (EWS) menus requires a personal identication

number (PIN).

To obtain the default printer PIN: Open the toner cartridge access door by lifting the scanner

(callout 1), and then lifting the cartridge door (callout 2). The default printer PIN is located on a label

at the left side of the toner cartridge access area.

Use this PIN to log in when prompted. The default PIN can be changed by a user or administrator.

Embedded Web Server menus

Refer to the table below for a list of tabs and features available in the EWS.

Table 5-1

HP Embedded Web Server menus

Page Description

Home page

Provides supplies and trays status

information.

● Cartridges: View the status of the cartridges and the estimated cartridge levels.

● Paper: View paper tray levels and paper type settings for each tray.

Jobs Job Queue: View current print jobs in progress and a history of past jobs.

50 Chapter 5 Manage the printer

Table 5-1 HP Embedded Web Server menus (continued)

Page Description

Print ● Print from USB: View or change the default print options when printing using a USB

ash drive.

● Print from Job Storage : Congure job-storage options for print jobs.

● Default Print Options: Congure the default options for print jobs.

●

● General Print settings: Set an option for jam recovery when printing.

● PCL and PostScript: Adjust the PCL and PostScript settings for all print jobs.

● Stamps: Allows you to upload an image and include it to the top center of every printed

page.

Supplies

View the status of the printer supplies, and access supply settings.

Paper Trays: View the printer paper size and type in each tray and congure general settings for

the paper trays.

Print Quality ● Tools: Print the Print Quality Diagnostic Report to get instructions for how to solve

print-quality problems.

● Calibration Settings: Enable or disable the automatic cleaning feature.

● Optimize: View or change settings that may help to improve print quality.

● Paper Type Adjustment: The settings on this page allow you to adjust the print mode

settings for specic paper types. This should be done under supervision from HP

technical support.

● Image Registration: Adjusts the image to the center on the front and back of a page.

● Toner Density: Sets the toner density to enable all print jobs to be lighter or darker

than the factory default settings.

Embedded Web Server menus 51

Table 5-1 HP Embedded Web Server menus (continued)

Page Description

General ● About the Printer: Lists all the basic technical information about this printer, including

the rmware version.

● Event Log: View or print the log showing all the printer errors.

● Location: View or change the printer's country/region.

● Language: View or change the printer's default language or the language to display

the EWS information.

● Alerts: Set up email alerts for events that could interrupt printer usage.

● Date and Time: Allows you to set the time zone and the date and time format for the

printer.

● Power Settings: Restart the printer or congure the energy settings to reduce energy

consumption.

● Display Settings: View or change what action the printer will take when a non-critical

error occurs.

● Firmware Update: Checks to see if the rmware version is the latest available, and

provides an option to update it.

● Quiet Mode: Use this feature to reduce printing noise. This can reduce the print speed.

● Email Servers: Use this page to set up the outgoing email server for sending scanned

documents via email.

● Restore Default Settings: Allows you to restore network settings or all printer

settings back to default.

● Import/Export: Use this feature to export les that can be used to congure other

devices.

Chapter 5 Manage the printer

Table 5-1 HP Embedded Web Server menus (continued)

Page Description

Network (Network-connected printers only)

Provides the ability to change printer network settings from your computer.

● Network Summary: View information about the network protocols that are currently

in use on this printer.

● Network Settings: Provides access to a variety of network settings including SNMP

and IP settings.

● Network Security: View or change the Firewall, Secure Communication, and

Announcement Agent settings.

● Proxy Settings: Congure any proxy settings necessary for your network.

● Primary Ethernet: View or change Ethernet settings for the printer.

● Wi-Fi: View or change Wi-Fi settings for the printer.

● Advanced Settings: Set up any advanced network settings required for your printing

environment.

● Bluetooth Low Energy: Bluetooth low energy is an ultra-low power, Wi-Fi technology

that provides connections between the printer and other devices. Use this page to

turn it on or off.

● Wi-Fi Direct: With Wi-Fi Direct, you can print directly from a Wi-Fi-capable computer

or mobile device without connecting to an existing wireless network. Use this page to

enable and

congure it.

● Diagnostics: Troubleshoot printer problems or enhance network operation.

Security

● Password Settings: Set up an administrator password to restrict access to certain

features on the printer.

● Printer Features: Customize the printer features displayed on the printer control

panel.

● General Security: View or change the EWS and printer time-outs

● Access Control: Add an Admin password for the EWS and control other types of

access such as LDAP and Windows authentication.

● Protect Stored Data: Provides a way to erase securely stored data from the printer.

● Printer Supply Region Reset: Enables the printer to use cartridges from a new

country/region.

● Certicate Management: Create or install any security certicates required on this

printer.

Support Tools

● Reports and pages: Shows a list of internal reports and pages for the printer that can

be printed.

● Online Resources: Links to HP Support online help to assist in troubleshooting printer

issues.

● Service Support: Used by HP technical support to assist you in troubleshooting

printer problems.

● Auto Recovery: Enable this option to allow the printer to recover from system errors

● Back up and Restore: Allows you to create a backup copy of the printer conguration

and settings.

Embedded Web Server menus 53

Table 5-1 HP Embedded Web Server menus (continued)

Page Description

Privacy Enable the Printer Analytics feature to allow HP collect and analyze printer usage data to

improve printer functionality.

HP Cloud Connection ● HP Cloud Connection: Use this feature to connect the printer to HP Cloud after you

opt in to an HP cloud service or choose to share printer analytics.

● Printer Paring: Use this page to pair this printer to an HP account. Pairing your printer

to your HP account allows access to HP cloud solutions.

● Reset Cloud Connection: Use this feature for cloud connection issues.

Accessibility Enables users who have vision disabilities to access the control panel icons and menus.

Congure IP network settings

Review the following information about conguring IP network settings.

Printer sharing disclaimer

HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems

and not of the HP printer drivers.

Go to Microsoft at www.microsoft.com.

View or change network settings

Use the HP Embedded Web Server to view or change IP conguration settings.

1. Open the HP Embedded Web Server (EWS):

a. At the printer control panel, use the control pad to select the Menu option, and then press OK..

b. Use the control pad to select Info, then select Connected under either WiFi or Ethernet

(whichever method you are using to connect), then use the contorl pad to view the printer's

IP address.

c. Open a web browser, and in the address line, type the IP address or host name exactly as it

displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS

opens.

NOTE: If a message displays in the web browser indicating that the website might not be safe,

select the Advanced option to continue to the website. Accessing this website will not harm the

computer.

2. On the EWS Home page, click Network in the left navigation pane, and then select Network Settings

to view network information. Change settings as needed.

NOTE: Enter the EWS PIN number when prompted.

Chapter 5 Manage the printer

Rename the printer on a network

Use the HP Embedded Web Server (EWS) to rename the printer on a network so it can be uniquely

identied.

1. Open the HP Embedded Web Server (EWS):

a. At the printer control panel, use the control pad to select the Menu option, and then press OK

b. Use the control pad to select Info, then select Connected under either WiFi or Ethernet

(whichever method you are using to connect), then use the control pad to view the printer's

IP address.

c. Open a web browser, and in the address line, type the IP address or host name exactly as it

displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS

opens.

NOTE: If a message displays in the web browser indicating that the website might not be safe,

select the Advanced option to continue to the website. Accessing this website will not harm the

computer.

2. On the EWS Home page, click Network in the left navigation pane.

3. Under Network, click Network Settings.

4. On the Network Settings page, click Identication.

5. In the Host Name text eld, enter a name to uniquely identify this printer, and then click Apply to save

the changes.

Manually

congure IPv4 TCP/IP parameters from the control panel

Use the control-panel menus to manually set the IPv4 address, subnet mask, and default gateway.

1. At the printer control panel, use the control pad to select the Menu option, and then OK.

2. Use the control pad to select Settings, and then press OK.

3. Use the control pad to select Network , and then press OK to open the network settings list.

4. Use the control pad to select one of the following menus, and then press OK.

● Ethernet Settings (for a wired network)

● Wireless Settings (for a wireless network)

5. Adjust the settings as needed.

Manually

congure IPv6 TCP/IP parameters from the control panel

Use the control-panel Settings menus to manually set an IPv6 address.

1. At the printer control panel, touch the Menu icon, and then select Settings.

2. Touch Network to open the network settings list.

Rename the printer on a network

3. Open the following menus:

● Ethernet

● IPv6

4. Touch the button next to Manual Address to enable the setting.

5. To congure the address, touch the Manual Address text eld.

6. Use the keypad to enter the address, and then touch the OK button.

7. Touch Apply.

Link speed and duplex settings

The link speed and communication mode of the print server must match the network hub. For most

situations, leave the printer in automatic mode. Incorrect changes to the link speed and duplex settings

might prevent the printer from communicating with other network devices. If you need to make changes,

use the printer control panel.

NOTE: This information applies only to Ethernet (wired) networks. It does not apply to wireless

networks.

NOTE: The printer setting must match the setting for the network device (a network hub, switch,

gateway, router, or computer).

NOTE: Making changes to these settings causes the printer to turn off and then on. Make changes only

when the printer is idle.

1. At the printer control panel, use the control pad to select the Menu option, and then press OK.

2. Use the control pad to select Settings, and then press OK.

3. Use the control pad to open the following menus:

a. Network Settings

b. Ethernet Settings

c. Link Speed

4. Use the control pad to select one of the following options:

Table 5-2

Link Speed settings

Setting Description

10 Mb Half 10 Mbps, half-duplex operation

10 Mb Full 10 Mbps, full-duplex operation

100 Mb Half 100 Mbps, half-duplex operation

100 Mb Full 100 Mbps, full-duplex operation

1000 Mb Full 1000 Mbps, full-duplex operation

Automatic The print server automatically congures itself for the

highest link speed and communication mode allowed on the

network.

56 Chapter 5 Manage the printer

Printer security features

Review the following information about the printer security features.

Introduction

The printer includes several security features to restrict who has access to conguration settings, to

secure data, and to prevent access to valuable hardware components.

Assign or change the system password using the Embedded Web Server

Assign an administrator password for access to the printer and the HP Embedded Web Server so that

unauthorized users cannot change the printer settings.

1. Open the HP Embedded Web Server (EWS):

a. At the printer control panel, rotate the control dial to select the Menu option, and then press the

dial.

b. Rotate and press the dial to select Info, then rotate to select Connected under either WiFi or

Ethernet (whichever method you are using to connect), then use the dial to view the printer's IP

address.

c. Open a web browser, and in the address line, type the IP address or host name exactly as it

displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS

opens.

NOTE: If a message displays in the web browser indicating that the website might not be safe,

select the option to continue to the website. Accessing this website will not harm the computer.

2. On the EWS Home page, click Security in the left navigation pane to expand the options, and then

click Access Control.

IMPORTANT: Access to the Embedded Web Server (EWS) menus requires a personal identication

number (PIN). The default PIN for this printer is located on a sticker inside the toner cartridge access

door. Use this PIN to log in when prompted.

The default PIN can be changed by a user or administrator.

3. Enter the current password, if one has been assigned.

4. Enter the new password.

Printer security features

5. Re-enter the password in the Conrm Password eld, and then click Apply.

NOTE: Make note of the password and store it in a safe place.

Energy-conservation settings

Learn about the energy-conservation settings that are available on your printer.

NOTE: Conguring longer times for these settings or turning off these features will increase energy

consumption.

Print with EconoMode

This printer has an EconoMode option for printing drafts of documents. Using EconoMode can use less

toner. However, using EconoMode can also reduce print quality.

HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply

might outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer

acceptable, consider replacing the toner cartridge.

NOTE: If this option is not available in your print driver, you can set it using the HP Embedded Web

Server.

1. From the software program, select the Print option.

2. Select the printer, and then click the Properties or Preferences button.

3. Click the Paper/Quality tab.

4. Click the drop-down menu in the Print Quality section, and then select EconoMode.

5. Click OK to save the change.

Set the Sleep Mode setting

Use the control panel menus to specify the amount of time the printer must be inactive before it goes into

sleep mode.

1. From the Home screen on the printer control panel, touch the Menu icon, and then touch Settings.

2. Scroll to and open the following menus:

a. General

b. Energy

c. Sleep

3. Touch an option to specify the amount of time the printer must be inactive before it goes into sleep

mode.

4. When you are nished, touch the back arrow button to return to the General settings menu, or touch

the Home button to return to the Home screen.

Chapter 5 Manage the printer

Set the Shutdown Mode setting

Use the control panel menus to specify the amount of time the printer must be inactive before it shuts

down.

NOTE: After the printer shuts down, the power consumption is 1 watt or less.

1. From the Home screen on the printer control panel, touch the Menu icon, and then touch Settings.

2. Scroll to and open the following menus:

a. General

b. Energy

c. Shutdown- Adjust the inactive time before shutdown

3. Touch an option to specify the amount of time the printer must be inactive before it shuts down.

4. When you are nished, touch the back arrow button to return to the General settings menu, or touch

the Home button to return to the Home screen.

Set the Disable Shutdown setting

Use the control panel menus to disable the printer from shutting down after a period of inactivity.

1. From the Home screen on the printer control panel, touch the Menu icon, and then touch Settings.

2. Scroll to and open the following menus:

a. General

b. Energy

c. Disable Shutdown

3. Touch one of the following options:

● When ports are active: The printer will not shut down unless all ports are inactive. An active

network link or fax connection will prevent the printer from shutting down.

● Do not disable: The printer will shut down after a period of inactivity as determined by the

Shutdown Mode setting.

NOTE: The default setting is When ports are active.

HP Web Jetadmin

HP Web Jetadmin is an award-winning, industry-leading tool for efciently managing a wide variety of

networked HP products, including printers, multifunction printers, and digital senders. This single solution

allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging

environment — ultimately increasing business productivity by helping you save time, control costs, and

protect your investment.

HP Web Jetadmin upgrades are periodically made available to provide support for specic product

features. Go to www.hp.com/go/webjetadmin for more information.

Set the Shutdown Mode setting

Dynamic Security Enabled Printers

This printer is intended to work only with cartridges that have a new or reused HP chip. A reused HP chip

enables the use of reused, remanufactured, and relled cartridges.

The printer uses dynamic security measures to block cartridges using a non-HP chip. Periodic rmware

updates delivered over the internet will maintain the effectiveness of the dynamic security measures and

block cartridges that previously worked.

Updates can improve, enhance, or extend the printer’s functionality and features, protect against security

threats, and serve other purposes, but these updates can also block cartridges using a non-HP chip from

working in the printer, including cartridges that work today. Unless you are enrolled in certain HP programs

such as Instant Ink or use other services that require automatic online rmware updates, most HP printers

can be congured to receive updates either automatically or with a notication that allows you to choose

whether to update or not. For more information on dynamic security and how to congure online rmware

updates, please go to www.hp.com/learn/ds.

Update the

rmware

HP regularly updates features that are available in the printer rmware. To take advantage of the most

current features, HP recommends that you update the printer rmware regularly.

There are two supported methods to perform a rmware update on this printer. Use only one of the

following methods to update the printer rmware.

Method one: Update the

rmware using the control panel

Follow these steps to update the rmware using the printer control panel (for network-connected printers

only), and/or set the printer to install future rmware updates automatically.

For USB-connected printers, skip to Method two.

1. Make sure the printer is connected to a wired (Ethernet) or wireless network with an active Internet

connection.

NOTE: The printer must be connected to the internet to update the rmware via a network

connection.

2. At the printer control panel, use the control pad to select the Menu option, and then press OK.

3. Use the control pad to select Tools, and then press OK.

4. Use the control pad to select Maintenance, and then press OK.

5. Use the control pad to select Firmware, and then press OK.

6. Use the control pad to select Check for Update, and then press OK.

A "Do you want to continue?" message displays on the control panel.

7. Use the control pad to select Yes, and then press OK.

The printer checks for and installs new rmware updates.

Method two: Update the

rmware using the Embedded Web Server

Follow the instructions below to update the printer rmware using the Embedded Web Server.

Chapter 5 Manage the printer

1. Open the HP Embedded Web Server (EWS):

a. At the printer control panel, use the control pad to select the Menu option, and then press OK.

b. Use the control pad to select Info, then press OK and the select Connected under either WiFi

or Ethernet (whichever method you are using to connect), then use the control pad to view the

printer's IP address.

c. Open a web browser, and in the address line, type the IP address or host name exactly as it

displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS

opens.

NOTE: If a message displays in the web browser indicating that the website might not be safe,

select the option to continue to the website. Accessing this website will not harm the computer.

IMPORTANT: Access to the Embedded Web Server (EWS) menus requires a personal

identication number (PIN). The default PIN for this printer is located on a sticker inside the toner

cartridge access door. Use this PIN to log in when prompted.

The default PIN can be changed by a user or administrator.

2. On the EWS Home page, click Printer Management in the left navigation pane to expand the options,

and then click Firmware Update. The program checks to see whether the printer has the most recent

rmware.

3. If the rmware needs to be upgraded, click Check for Update, and follow the onscreen instructions.

Method three: Update the

rmware using the HP Printer Update utility

Follow these steps to manually download and install the HP Printer Update utility.

NOTE: This method is the only rmware update option available for printers connected to the computer

via a USB cable. This method also works for printers that are connected to a network.

NOTE: You must have a print driver installed in order to use this method.

1. Go to support.hp.com, click Software and Drivers, and then click Printer.

2. In the text eld, type the printer name, click Submit, and then click your printer model from the list of

search results.

3. In the Firmware section, locate the Firmware Update le.

4. Click Download, and then click Run.

5. When the HP Printer Update utility launches, select the printer that you wish to update, and then click

Update.

Method three: Update the

rmware using the HP Printer Update utility 61

6. Follow the on-screen instructions to complete the installation, and then click the OK button to close

the utility.

62 Chapter 5 Manage the printer

Solve problems6

Troubleshoot problems with the printer. Locate additional resources for help and technical support.

The following information is correct at the time of publication. For current information, see

hp.com/support/ljpro4000.

For more information:

HP's all-inclusive help for the printer includes the following information:

● Install and congure

● Learn and use

● Solve problems

● Download software and rmware updates

● Join support forums

● Find warranty and regulatory information

Customer support

Find support contact options for your HP printer.

Table 6-1

HP support options

Support option Contact information

Get telephone support for your country/region

Have the printer name, serial number, date of purchase, and

problem description ready

Country/region phone numbers are on the yer that was in the

box with the printer or at support.hp.com.

Get 24-hour Internet support, and download software utilities

and drivers

hp.com/support/ljpro4000

Order additional HP service or maintenance agreements www.hp.com/go/carepack

Control panel help system

The printer has a built-in Help system that explains how to use each screen.

To open the Help system:

1. From the Home screen on the printer control panel, touch the Menu icon.

2. Scroll to and touch Help.

Solve problems

Restore the factory-set defaults

Restoring the factory-set defaults returns all of the printer and network settings to the factory defaults. It

will not reset the page count, or tray size.

To restore the printer to the factory-default settings, follow these steps.

CAUTION: Restoring the factory-set defaults returns all of the settings to the factory defaults, and it

also deletes any pages that are stored in the memory.

1. From the Home screen on the printer control panel, touch the Menu icon, and then touch Settings.

2. Scroll to and open the following menus:

a. Maintenance

b. Restore Settings

3. Touch Restore All Factory Defaults.

A Restoring Printer Settings message displays on the screen, and then the printer automatically

restarts.

A “Cartridge is low” or “Cartridge is very low” message

displays on the printer control panel

Understand the cartridge-related messages on the control panel and what actions to take.

Cartridge is low: The printer indicates when a toner cartridge level is low. Actual toner cartridge life

remaining may vary. Consider having a replacement available to install when print quality is no longer

acceptable. The toner cartridge does not need to be replaced now.

Continue printing with the current cartridge until redistributing the toner no longer yields acceptable print

quality. To redistribute the toner, remove the toner cartridge from the printer and gently rock the cartridge

back and forth end to end. Reinsert the toner cartridge into the printer and close the cover.

Cartridge is very low: The printer indicates when the toner cartridge level is very low. Actual toner

cartridge life remaining may vary. To extend the life of the toner, gently rock the cartridges back and forth

end to end. Consider having a replacement available to install when print quality is no longer acceptable.

The toner cartridge does not need to be replaced now unless the print quality is no longer acceptable.

Chapter 6 Solve problems

HP’s Premium Protection Warranty expires when a message indicating that HP’s Premium Protection

Warranty on this supply has ended appears on the Supplies Status Page or the EWS.

Change the “Very Low” settings

You can change the way the printer reacts when supplies reach the Very Low state. You do not have to

re-establish these settings when you install a new toner cartridge.

Change the "Very Low" settings from the control panel

Determine how the printer will notify you about very low cartridge levels.

1. At the printer control panel, use the interface up and down arrows to select the Menu option, and then

press OK.

2. Use the interface to select Settings, and then press OK.

3. Use the interface to open the following menus:

a. Supplies

b. Very Low Behavior

c. Black Cartridge

4. Use the interface to select one of the following options:

● Select the Stop option to set the printer to stop printing until you replace the toner cartridge.

● Select the Prompt option to set the printer to stop printing and prompt you to replace the toner

cartridge. You can acknowledge the prompt and continue printing.

● Select the Continue option to set the printer to alert you that the toner cartridge is very low, but to

continue printing.

NOTE: The Low Threshold option allows you to dene the level of ink that is considered very low.

Order supplies

Order supplies and paper for your HP printer.

Table 6-2

Options for ordering supplies

Ordering options Contact information

Order supplies and paper www.hp.com/go/suresupply

Order through service or support providers Contact an HP-authorized service or support provider.

Order using the HP Embedded Web Server (EWS) To access, in a supported web browser on your computer, enter

the printer IP address or host name in the address/URL eld.

The EWS contains a link to the HP SureSupply website, which

provides options for purchasing Original HP supplies.

Printer does not pick up paper or misfeeds

Review the following information about the printer not picking up paper or misfeeding paper.

Change the “Very Low” settings

Introduction

The following solutions can help solve problems if the printer is not picking up paper from the tray or is

picking up multiple sheets of paper at one time. Either of these situations can result in paper jams.

The printer does not pick up paper

If the printer does not pick up paper from the tray, try these solutions.

1. Open the printer and remove any jammed sheets of paper. Verify that no torn remnants of paper

remain inside of the printer.

2. Load the tray with the correct size of paper for the job.

3. Make sure the paper size and type are set correctly on the printer control panel.

4. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides

to the appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the

marking on the tray.

NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the

indentations or markings in the tray.

The following image shows examples of the paper-size indentations in the trays. Most HP printers have

markings similar to these.

Figure 6-1 Examples of size markings

LTR/LGL

JIS B5

EXEC

LTR/LGL

JIS B5

A4 B5

10.5

11 10.5

5. Verify that the humidity in the room is within specications for this printer, and that paper is being

stored in unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep paper

dry.

In high-humidity environments, paper at the top of the stack in the tray can absorb moisture, and it

might have a wavy or uneven appearance. If this happens, remove the top 5 to 10 sheets of paper

from the stack.

In low-humidity environments, excess static electricity can cause sheets of paper to stick together. If

this happens, remove the paper from the tray, and ex the stack by holding it at each end and bringing

the ends up to form a U shape. Then, rotate the ends down to reverse the U shape. Next, hold each

side of the stack of paper, and repeat this process. This process releases individual sheets without

introducing static electricity. Straighten the paper stack against a table before returning it to the tray.

Chapter 6 Solve problems

Figure 6-2 Technique for exing the paper stack

6. Check the printer control panel to see if it is displaying a prompt to feed the paper manually. Load

paper, and continue.

7. The rollers above the tray might be contaminated. Clean the rollers with a lint-free cloth dampened

with warm water. Use distilled water, if it is available.

CAUTION: Do not spray water directly on to the printer. Instead, spray water on the cloth or dab the

cloth in water and wring it out before cleaning the rollers.

The following image shows examples of the roller location for various printers.

Figure 6-3 Roller locations for Tray 1 or the multipurpose tray

The printer picks up multiple sheets of paper

If the printer picks up multiple sheets of paper from the tray, try these solutions.

1. Remove the stack of paper from the tray and ex it, rotate it 180 degrees, and ip it over. Do not fan

the paper. Return the stack of paper to the tray.

NOTE: Fanning the paper introduces static electricity. Instead of fanning the paper, ex the stack

by holding it at each end and bringing the ends up to form a U shape. Then, rotate the ends down to

reverse the U shape. Next, hold each side of the stack of paper, and repeat this process. This process

releases individual sheets without introducing static electricity. Straighten the paper stack against a

table before returning it to the tray.

The printer picks up multiple sheets of paper

Figure 6-4 Technique for exing the paper stack

2. Use only paper that meets HP specications for this printer.

3. Verify that the humidity in the room is within specications for this printer, and that paper is being

stored in unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep paper

dry.

In high-humidity environments, paper at the top of the stack in the tray can absorb moisture, and it

might have a wavy or uneven appearance. If this happens, remove the top 5 to 10 sheets of paper

from the stack.

In low-humidity environments, excess static electricity can cause sheets of paper to stick together. If

this happens, remove the paper from the tray, and ex the stack as described above.

4. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different package.

5. Make sure the tray is not overlled by checking the stack-height markings inside the tray. If it is

overlled, remove the entire stack of paper from the tray, straighten the stack, and then return some of

the paper to the tray.

The following images show examples of the stack-height markings in the trays for various printers.

Most HP printers have markings similar to these. Also make sure that all sheets of paper are below the

tabs near the stack-height marks. These tabs help hold the paper in the correct position as it enters

the printer.

Chapter 6 Solve problems

Figure 6-5 Stack height markings

Figure 6-6 Tab for the paper stack

6. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to

the appropriate indentation in the tray.

7. Make sure the printing environment is within recommended specications.

Clear paper jams (4006, 4007, 4008)

Use the procedures in this section to clear jammed paper from the printer paper path.

NOTE: Images used might not reect your exact model and conguration.

Clear paper jams (4006, 4007, 4008)

Paper jam locations

Jams can occur in these locations.

Figure 6-7 Paper jam locations

Number Description

1 Output bin

2 Toner cartridge access door

3 Tray 1

4 Tray 2

5 Rear door/Duplexer

Experiencing frequent or recurring paper jams?

Follow the steps to solve problems with frequent paper jams. If the rst step does not resolve the problem

continue with the next step until you have resolved the problem.

1. If paper has jammed in the printer, clear the jam and then print a conguration page to test the

printer.

2. Check that the tray is congured for the correct paper size and type on the printer control panel.

Adjust paper settings if necessary.

a. At the printer, use the control panel interface to select the Menu option, and then press OK.

b. Use the control panel interface to select Trays, and then press the OK.

c. Use the control panel interface to select the tray from the list.

d. Use the control panel interface to select Paper Size, and then select the size of paper that is in

the tray.

e. Use the control panel interface to select Paper Type, and then select the type of paper that is in

the tray.

3. Turn the printer off, wait 30 seconds, and then turn it on again.

4. Print a cleaning page to remove excess toner from inside the printer:

a. At the printer, use the control panel interface to select the Menu option, and then press OK.

b. Use the control panel interface to select Tools, and then press OK.

Chapter 6 Solve problems

c. Use the control panel interface to select the following items:

i. Troubleshooting

ii. Print Quality

iii. Cleaning Page

5. Print a conguration page to test the printer:

a. At the printer, use the control panel interface to select the Menu option, and then press OK.

b. Use the control panel interface to select Tools, and then press OK.

c. Use the control panel interface to select the following items:

i. Reports

ii. Status Reports

iii. Conguration Report

d. Use the control panel interface to select Print at the top of the list of reports, and then press OK

to print the Conguration Page.

If none of these steps resolves the problem, the printer might need service. Contact HP customer support.

13.02 jam error in tray 1

Use the following procedure to clear paper jams in Tray 1.

Recommended action for customers

When a jam occurs, the control panel displays a message that assists in clearing the jam.

● 13.02.yz Paper jam in Tray 1

Y and Z are variables and can be any of the following 0-9 or A-F.

View a video of how to clear a jam in Tray 1

1. Look inside Tray 1 and remove any jammed paper by pulling it straight out.

13.02 jam error in tray 1

2. If you cannot see the jammed paper, open the toner cartridge access door (callout 1) and remove the

toner cartridge (callout 2).

Callout 1: Open top cover.

Callout 2: Remove toner cartridge.

3. Lift the metal ap to access the jammed paper. Remove any jammed paper and close the metal ap.

4. With the top cover open, locate and clean the feed roller for Tray 1.

NOTE: Use a dampened lint-free cloth to clean the roller.

Chapter 6 Solve problems

Callout 1: Tray 1 roller

5. Install the toner cartridge and close the top cover.

6. Make sure the type and quality of the paper being used meets the HP specications for the printer.

7. Reopen Tray 1 and load the paper into the tray.

● Ensure the tray is not overlled. Paper should be below the detent in callout image.

● Ensure the tray guides are set to the correct paper size.

To adjust guides, press the adjust lever in the direction indicated (callout 1), and then move the guides

to the desired paper size (callout 2).

8. If the error persists, contact your HP-authorized service or support provider, or contact customer

support at www.hp.com/go/contactHP.

13.03 jam error in tray 2

Use the following procedure to check for a paper jam in Tray 2.

Recommended action for customers

When a jam occurs, the control panel displays a message that assists in clearing the jam.

● 13.03.yz Paper jam in Tray 2

Y and Z are variables and can be any of the following 0-9 or A-F.

View a video of how to clear a jam in Tray 2

13.03 jam error in tray 2

1. Pull the tray completely out of the printer.

2. Remove any jammed or damaged sheets of paper.

3. Reinsert and close Tray 2.

Chapter 6 Solve problems

4. If you cannot see the jammed paper, open the toner cartridge access door (callout 1) and remove the

toner cartridge (callout 2).

Callout 1: Open top cover.

Callout 2: Remove toner cartridge.

5. Lift the metal ap to access the jammed paper. Remove any jammed paper, and then close the metal

ap.

6. Ensure the type and quality of the paper being used meets the HP specications for the printer.

13.03 jam error in tray 2

7. If the error persists, ensure the tray width and length guides match the paper size loaded in the tray

and the tray is not over lled above the ll mark (line below triangles, callout 3). See the following

image for guidance.

NOTE: When reinserting the paper, make sure the paper guides are adjusted properly for the paper

size.

8. If the error persists, clean the tray pick, feed, and separation rollers.

a. Remove Tray 2.

b. Remove the tray roller assembly.

Pull the tab forward (callout 1) and then slide the rollers in the indicated direction to remove it.

Chapter 6 Solve problems

c. Clean the rollers with a dampened lint-free cloth.

d. Reinstall the roller by sliding them back onto the shaft.

e. Install Tray 2.

f. Adjust the guides and install the paper.

9. If the error persists, contact your HP-authorized service or support provider, or contact customer

support at www.hp.com/go/contactHP.

13.08, 13.09, 13.14, or 13.15 Jam error in the rear door (SFP)

Use the following procedure to check for paper in all possible jam locations inside the rear door.

Recommended action for customers

When a jam occurs, the control panel displays a message that assists in clearing the jam.

● 13.08.yz Paper jam in rear door

● 13.09.yz Paper jam in rear door

● 13.14.yz Paper jam in rear door

● 13.15.yz Paper jam in rear door

Y and Z are variables and can be any of the following 0-9 or A-F.

13.08, 13.09, 13.14, or 13.15 Jam error in the rear door (SFP)

1. Check the output area of the printer. If the paper is extending out, slowly pull it out of the printer.

2. If the paper is difcult to remove, open the toner cartridge access door and the rear door, then

remove the jammed paper slowly.

Chapter 6 Solve problems

3. Remove any jammed or damaged sheets of paper from the rear door of the printer.

CAUTION: The fuser is located above the rear door, and it is hot. Do not attempt to reach

into the area above the rear door until the fuser is cool.

NOTE: Check all places inside the rear door for paper.

4. Close the rear door.

5. If the error persists, ensure the type and quality of the paper being used meets the HP specications

for the printer.

6. If the error persists, contact your HP-authorized service or support provider, or contact customer

support at www.hp.com/go/contactHP.

13.10, 13.11, 13.13 jam error in the output bin (SFP)

Use the following procedure to check for paper in all possible jam locations related to the output bin.

Recommended action for customers

When a jam occurs, the control panel displays an error message that assists in clearing the jam.

13.10, 13.11, 13.13 jam error in the output bin (SFP)

1. If paper is visible in the output bin, grasp the leading edge and remove it.

NOTE: The control panel on the printer might look different than the one in the image.

2. If the paper is difcult to remove, open the toner cartridge access door and the rear door, then

remove the paper jam slowly.

Chapter 6 Solve problems

3. If the paper cannot be removed, with the rear door open, remove the paper from there.

4. If the error persists, contact your HP-authorized service or support provider, or contact customer

support at www.hp.com/go/contactHP.

13.08, 13.09, Jam error in the fuser area (SFP)

Use the following procedure to check for paper in all possible jam locations in the fuser area.

Recommended action for customers

When a jam occurs, the control panel displays a message that assists in clearing the jam.

● Jam in rear door

CAUTION: The fuser can be hot while the printer is in use. Wait for the fuser to cool before

handling it.

13.08, 13.09, Jam error in the fuser area (SFP)

1. Check the output area of the printer. If the paper is extending out, slowly pull it out of the printer.

2. Open the toner cartridge access door.

NOTE: Opening the cartridge door releases the fuser pressure roller and makes it easier to remove

the jammed paper.

3. Open the rear door of the printer.

Chapter 6 Solve problems

4. Remove any jammed or damaged sheets of paper from the rear door of the printer.

CAUTION: The fuser is located above the rear door, and it is hot. Do not attempt to reach

into the area above the rear door until the fuser is cool.

NOTE: Check all places inside the rear door for paper.

If paper sticking out of the fuser cannot be removed from the printer through the output bin, grab

both sides of the sheet and pull the page down, and then out of the printer.

5. Close the rear door.

6. If the error persists, ensure the type and quality of the paper being used meets the HP specications

for the printer.

7. If the error persists, contact your HP-authorized service or support provider, or contact customer

support at www.hp.com/go/contactHP.

13.14, 13.15 jam error in the duplexer

Use the following procedure to check for paper in all possible jam locations in the duplex area.

Recommended action for customers

13.14, 13.15 jam error in the duplexer

When a jam occurs, the control panel displays a message that assists in clearing the jam.

CAUTION: The fuser can be hot while the printer is in use. Wait for the fuser to cool before

handling it.

1. Pull the tray completely out of the printer.

2. Remove any jammed or damaged sheets of paper seen.

3. If no paper is found, lower the duplex path tray.

Chapter 6 Solve problems

4. Remove paper from duplex path as needed.

5. If no paper is found in the duplex tray area, open the toner cartridge access door.

NOTE: Opening the cartridge door releases the fuser pressure roller and makes it easier to remove

the jammed paper.

6. Open the rear door.

13.14, 13.15 jam error in the duplexer

7. Remove any jammed or damaged sheets of paper from the rear door of the printer.

CAUTION: The fuser is located above the rear door, and it is hot. Do not attempt to reach

into the area above the rear door until the fuser is cool.

NOTE: Check all places inside the rear door for paper.

8. If the error persists, ensure the type and quality of the paper being used meets the HP specications

for the printer.

9. If the error persists, contact your HP-authorized service or support provider, or contact customer

support at www.hp.com/go/contactHP.

Resolving mono print quality problems

Use the information below to troubleshoot print-quality and image-quality problems on mono (black and

white) HP LaserJet Enterprise printers.

Introduction

The troubleshooting steps can help resolve the following defects:

● Blank pages

● Black pages

● Curled paper

● Dark or light bands

● Dark or light streaks

● Fuzzy print

● Gray background or dark print

● Light print

● Loose toner

Chapter 6 Solve problems

● Missing toner

● Scattered dots of toner

● Skewed images

● Smears

● Streaks

Troubleshoot print quality

To resolve print-quality issues, try these steps in the order presented.

To troubleshoot specic image defects, see Troubleshoot image defects.

Update the printer

rmware

Try upgrading the printer

rmware.

For instructions, go to www.hp.com/support.

Print from a different software program

Try printing from a different software program.

If the page prints correctly, the problem is with the software program from which you were printing.

Check the paper-type setting for the print job

Check the paper type setting when printing from a software program and the printed pages have smears,

fuzzy or dark print, curled paper, scattered dots of toner, loose toner, or small areas of missing toner.

Check the paper type setting on the control panel

Check the paper type setting on the printer control panel, and change the setting as needed.

1. Open and close the paper tray.

2. Follow the control panel prompts to conrm or modify the paper type and size settings for the tray.

3. Make sure the paper loaded meets specications.

4. Adjust the humidity and resistance setting on the control panel to match the environment.

a. Open the following menus:

i. Settings

ii. Print

iii. Print Quality

iv. Adjust Paper Type

b. Select the paper type that matches the type loaded in the tray.

c. Use the arrows to increase or decrease the humidity and resistance setting.

Troubleshoot print quality

5. Make sure the driver settings match the control panel settings.

NOTE: The print driver settings will override any control panel settings.

Check the paper type setting (Windows)

Check the paper type setting for Windows, and change the setting as needed.

NOTE: The print driver settings will override any control panel settings.

1. From the software program, select the Print option.

2. Select the printer, and then click the Properties or Preferences button.

3. Click the Paper/Quality tab.

4. From the Paper Type drop-down list, click the More... option.

5. Expand the list of Type is: options.

6. Expand the category of paper types that best describes your paper.

7. Select the option for the type of paper you are using, and click the OK button.

8. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the

OK button to print the job.

Check the paper type setting (macOS)

Check the paper type setting for macOS, and change the setting as needed.

1. Click the File menu, and then click the Print option.

2. In the Printer menu, select the printer.

3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and

then click the Finishing menu.

4. Select a type from the Media Type drop-down list.

5. Click the Print button.

Check toner-cartridge status

Follow these steps to check the estimated life remaining in the toner cartridges and if applicable, the

status of other replaceable maintenance parts.

Step one: Print the Supplies Status Page

The supplies status page indicates the cartridge status.

1. From the Home screen on the printer control panel, select the Reports menu.

2. Select the Conguration/Status Pages menu.

3. Select Supplies Status Page, and then select Print to print the page.

Step two: Check supplies status

Check the supplies status report as follows.

Chapter 6 Solve problems

1. Look at the supplies status report to check the percent of life remaining for the toner cartridges and,

if applicable, the status of other replaceable maintenance parts.

Print quality problems can occur when using a toner cartridge that is at its estimated end of life. The

supplies status page indicates when a supply level is very low. After an HP supply has reached the

very low threshold, HP’s premium protection warranty on that supply has ended.

The toner cartridge does not need to be replaced now unless the print quality is no longer

acceptable. Consider having a replacement available to install when print quality is no longer

acceptable.

If you determine that you need to replace a toner cartridge or other replaceable maintenance parts,

the supplies status page lists the genuine HP part numbers.

2. Check to see if you are using a genuine HP cartridge.

A genuine HP toner cartridge has the word “HP” on it, or has the HP logo on it. For more information on

identifying HP cartridges go to www.hp.com/go/learnaboutsupplies.

Print a cleaning page

During the printing process paper, toner, and dust particles can accumulate inside the printer and can

cause print-quality issues such as toner specks or spatter, smears, streaks, lines, or repeating marks.

Follow these steps to clean the printer paper path:

1. From the Home screen on the printer control panel, select the Support Tools menu.

2. Select the following menus:

a. Maintenance

b. Calibration/Cleaning

c. Cleaning Page

3. Select Print to print the page.

A Cleaning... message displays on the printer control panel. The cleaning process takes a few

minutes to complete. Do not turn the printer off until the cleaning process has nished. When it is

nished, discard the printed page.

Visually inspect the toner cartridge or cartridges

Follow these steps to inspect each toner cartridge:

1. Remove the toner cartridge from the printer, and verify that the sealing tape has been removed.

2. Check the memory chip for damage.

3. Examine the surface of the green imaging drum.

CAUTION: Do not touch the imaging drum. Fingerprints on the imaging drum can cause print-

quality problems.

4. If you see any scratches, ngerprints, or other damage on the imaging drum, replace the toner

cartridge.

5. Reinstall the toner cartridge and print a few pages to see if the problem has resolved.

Print a cleaning page

Check paper and the printing environment

Use the following information to check the paper selection and the printing environment.

Step one: Use paper that meets HP specications

Some print-quality problems arise from using paper that does not meet HP specications.

● Always use a paper type and weight that this printer supports.

● Use paper that is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles,

voids, staples, and curled or bent edges.

● Use paper that has not been previously printed on.

● Use paper that does not contain metallic material, such as glitter.

● Use paper that is designed for use in laser printers. Do not use paper that is designed only for use in

Inkjet printers.

● Use paper that is not too rough. Using smoother paper generally results in better print quality.

Step two: Check the environment

The environment can directly affect print quality and is a common cause of print-quality or paper-feeding

issues. Try the following solutions:

● Move the printer away from drafty locations, such as open windows or doors, or air-conditioning vents.

● Make sure the printer is not exposed to temperatures or humidity outside of printer specications.

● Do not place the printer in a conned space, such as a cabinet.

● Place the printer on a sturdy, level surface.

● Remove anything that is blocking the vents on the printer. The printer requires good air ow on all

sides, including the top.

● Protect the printer from airborne debris, dust, steam, grease, or other elements that can leave residue

inside the printer.

Step three: Set the individual tray alignment

Follow these steps when text or images are not centered or aligned correctly on the printed page when

printing from specic trays.

1. From the Home screen on the printer control panel, select the Settings menu.

2. Select the following menus:

a. Print

b. Print Quality

c. Image Registration

3. Select Tray, and then select the tray to adjust.

4. Select Print Test Page, and then follow the instructions on the printed pages.

5. Select Print Test Page again to verify the results, and then make further adjustments if necessary.

Chapter 6 Solve problems

6. Select Done to save the new settings.

Try a different print driver

Try a different print driver when printing from a software program and the printed pages have unexpected

lines in graphics, missing text, missing graphics, incorrect formatting, or substituted fonts.

Download a different print driver from the HP support Web site: hp.com/support/ljpro4000.

Check the EconoMode settings

HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply

might outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer

acceptable, consider replacing the toner cartridge.

NOTE: This feature is available with the PCL 6 print driver for Windows. If you are not using that driver,

you can enable the feature by using the HP Embedded Web Server.

Follow these steps if the entire page is too dark or too light.

1. From the software program, select the Print option.

2. Select the printer, and then click the Properties or Preferences button.

3. Click the Paper/Quality tab, and locate the Print Quality area.

4. If the entire page is too dark, use these settings:

● Select the 600 dpi option, if available.

● Select the EconoMode check box to enable it.

If the entire page is too light, use these settings:

● Select the FastRes 1200 option, if available.

● Clear the EconoMode check box to disable it.

5. Click the OK button to close the Document Properties dialog box. In the Print dialog, click the OK

button to print the job.

Adjust print density

Complete the following steps to adjust the print density.

1. From the Home screen on the printer control panel, select the Settings menu.

2. Open the following menus:

a. Copy/Print or Print

b. Print Quality

c. Toner Density

3. Move the slider toward either Less or More to the desired density setting.

Troubleshoot image defects

Review examples of image defects and steps to resolve these defects.

Try a different print driver

Table 6-3 Image defects table quick reference

Sample Description Possible solutions

Table 6-10 Light print on page 97 Table 6-8 Gray background or dark print

on page 96

Table 6-6 Blank page — No print on page

Table 6-5 Black page on page 94 Table 6-4 Banding defects on page 93 Table 6-12 Streak defects on page 98

Table 6-7 Fixing/fuser defects on page

Table 6-9 Image placement defects on

page 96

Table 6-11 Output defects on page 97

92 Chapter 6 Solve problems

Image defects, no matter the cause, can often be resolved using the same steps. Use the following steps

as a starting point for solving image defect issues.

1. Reprint the document. Print quality defects can be intermittent in nature or can go away completely

with continued printing.

2. Check the condition of the cartridge or cartridges. If a cartridge is in a Very Low state (it has passed

the rated life), replace the cartridge.

3. Make sure that the driver and tray print mode settings match the media that is loaded in the tray. Try

using a different ream of media or a different tray. Try using a different print mode.

4. Make sure that the printer is within the supported operating temperature/humidity range.

5. Make sure that the paper type, size, and weight are supported by the printer. See support.hp.com for

a list of the supported paper sizes and types for the printer.

NOTE: The term “fusing” refers to the part of the printing process where toner is afxed to paper.

The following examples depict letter-size paper that has passed through the printer short edge rst.

Table 6-4 Banding defects

Sample Description Possible solutions

Dark or light lines which repeat down

the length of the page, and are wide-

pitch and/or impulse bands. They might

be sharp or soft in nature. The defect

displays only in areas of ll, not in text or

sections with no printed content.

1. Reprint the document.

2. Try printing from another tray.

3. Replace the cartridge.

4. Use a different paper type.

5. Enterprise models only: From the

Home screen on the printer control

panel, go to the Adjust Paper Types

menu, and then choose a print

mode that is designed for a slightly

heavier media than what you are

using. This slows the print speed

and might improve the print quality.

6. If the issue persists, go to

support.hp.com.

Troubleshoot image defects

Table 6-5 Black page

Sample Description Possible solutions

The entire printed page is black.

1. Visually inspect the cartridge to

check for damage.

2. Make sure that the cartridge is

installed correctly.

3. Replace the cartridge.

4. If the issue persists, go to

support.hp.com.

Table 6-6 Blank page — No print

Sample Description Possible solutions

The page is completely blank and

contains no printed content.

1. Make sure that the cartridges are

genuine HP cartridges.

2. Make sure that the cartridge is

installed correctly.

3. Print with a different cartridge.

4. Check the paper type in the paper

tray and adjust the printer settings

to match. If necessary, select a

lighter paper type.

5. If the issue persists, go to

support.hp.com.

Chapter 6 Solve problems

Table 6-7 Fixing/fuser defects

Sample Description Possible solutions

Slight shadows or offsets of the image

are repeated down the page. The

repeated image might fade with each

recurrence.

1. Reprint the document.

2. Check the paper type in the paper

tray and adjust the printer settings

to match. If necessary, select a

lighter weight paper type.

3. If the issue persists, go to

support.hp.com.

Toner rubs off along either edge of the

page. This defect is more common at the

edges of high-coverage jobs, and on light

media types, but can occur anywhere on

the page.

1. Reprint the document.

2. Check the paper type in the paper

tray and adjust the printer settings

to match. If necessary, select a

heavier paper type.

3. Enterprise models only: From the

printer control panel, go to the

Edge-to-Edge menu and then select

Normal. Reprint the document.

4. Enterprise models only: From the

printer control panel, select Auto

Include Margins and then reprint the

document.

5. If the issue persists, go to

support.hp.com.

Troubleshoot image defects

Table 6-8 Gray background or dark print

Sample Description Possible solutions

The image or text is darker than expected

and/or the background is gray.

1. Make sure that the paper in the

trays has not already been run

through the printer.

2. Use a different paper type.

3. Reprint the document.

4. Mono models only: From the Home

screen on the printer control panel,

go to the Adjust Toner Density menu,

and then adjust the toner density to

a lower level.

5. Make sure that the printer is

within the supported operating

temperature and humidity range.

6. Replace the cartridge.

7. If the issue persists, go to

support.hp.com.

Table 6-9 Image placement defects

Sample Description Possible solutions

The image is not centered, or is skewed

on the page. The defect occurs when the

paper is not positioned properly as it is

pulled from the tray and moves through

the paper path.

1. Reprint the document.

2. Remove the paper and then reload

the tray. Make sure that all the paper

edges are even on all sides.

3. Make sure that the top of the paper

stack is below the tray-full indicator.

Do not overll the tray.

4. Make sure that the paper guides

are adjusted to the correct size

for the paper. Do not adjust the

paper guides tightly against the

paper stack. Adjust them to the

indentations or markings in the tray.

5. If the issue persists, go to

support.hp.com.

Chapter 6 Solve problems

Table 6-10 Light print

Sample Description Possible solutions

The printed content is light or faded on

the entire page.

1. Reprint the document.

2. Remove the cartridge, and then

shake it to redistribute the toner.

Reinsert the toner cartridges into

the printer and close the cover. For

a graphical representation of this

procedure, see Replace the toner

cartridges.

3. Mono models only: Make sure that

the EconoMode setting is disabled,

both at the printer control panel and

in the print driver.

4. Make sure that the cartridge is

installed correctly.

5. Print a Supplies Status Page and

check the life and usage of the

cartridge.

6. Replace the cartridge.

7. If the issue persists, go to

support.hp.com.

Table 6-11 Output defects

Sample Description Possible solutions

Printed pages have curled edges. The

curled edge can be along the short or

long side of the paper. Two types of curl

are possible:

● Positive curl: The paper curls

toward the printed side. The defect

occurs in dry environments or when

printing high-coverage pages.

● Negative curl: The paper curls

away from the printed side. The

defect occurs in high-humidity

environments or when printing low-

coverage pages.

1. Reprint the document.

2. Positive curl: From the printer

control panel, select a heavier

paper type. The heavier paper type

creates a higher temperature for

printing.

Negative curl: From the printer

control panel, select a lighter paper

type. The lighter paper type creates

a lower temperature for printing.

Try storing the paper in a dry

environment prior to use, or use

freshly opened paper.

3. Print in duplex mode.

4. If the issue persists, go to

support.hp.com.

Troubleshoot image defects

Table 6-11 Output defects (continued)

Sample Description Possible solutions

The paper does not stack well in the

output tray. The stack might be uneven,

skewed, or the pages might be pushed

out of the tray and onto the oor. Any of

the following conditions can cause this

defect:

● Extreme paper curl

● The paper in the tray is wrinkled or

deformed

● The paper is a non-standard paper

type, such as envelopes

● The output tray is too full

Reprint the document.

2. Extend the output bin extension.

3. If the defect is caused by

extreme paper curl, refer to the

troubleshooting steps for "Output

curl."

4. Use a different paper type.

5. Use freshly opened paper.

6. Remove the paper from the output

tray before the tray gets too full.

7. If the issue persists, go to

support.hp.com.

Table 6-12 Streak defects

Sample Description Possible solutions

Light vertical streaks that usually span

the length of the page. The defect

displays only in areas of ll, not in text or

sections with no printed content.

1. Reprint the document.

2. Remove the cartridge, and then

shake it to redistribute the toner.

Reinsert the toner cartridges into

the printer and close the cover. For

a graphical representation of this

procedure, see Replace the toner

cartridges.

3. If the issue persists, go to

support.hp.com.

NOTE: Both light and dark vertical

streaks can occur when the printing

environment is outside the

specied

range for temperature or humidity. Refer

to your printer's environmental

specications for allowable temperature

and humidity levels.

Chapter 6 Solve problems

Table 6-12 Streak defects (continued)

Sample Description Possible solutions

Dark vertical lines which occur down the

length of the page. The defect might

occur anywhere on the page, in areas of

ll or in sections with no printed content.

1. Reprint the document.

2. Remove the cartridge, and then

shake it to redistribute the toner.

Reinsert the toner cartridges into

the printer and close the cover. For

a graphical representation of this

procedure, see Replace the toner

cartridges.

3. Print a cleaning page.

4. Check the toner level in the

cartridge.

5. If the issue persists, go to

support.hp.com.

Advanced troubleshooting: Resolve print quality issues using System Health

Apps

To obtain assistance for print quality issues, use the System Health Apps on the printer control panel.

For more information on advanced print quality troubleshooting, go to HP Support, and then search for HP

System Health Apps or HP Print Quality Diagnostics.

Solve wired network problems

Check the following information to resolve wired network issues.

Introduction

Certain types of problems can indicate there is a network communication problem. These problems

include the following issues:

Poor physical connection

Check the cable connections.

1. Verify that the printer is attached to the correct network port using a cable of the correct length.

2. Verify that cable connections are secure.

3. Look at the network port connection on the rear of the printer, and verify that the amber activity

light ashes indicating network trafc, and the green link-status light is continuously lit indicating a

network link.

4. If the problem continues, try a different cable or port on the hub.

The computer is using the incorrect IP address for the printer

If the computer is using the incorrect IP address for the printer, try these solutions.

Advanced troubleshooting: Resolve print quality issues using System Health Apps

1. Open the printer properties and click the Ports tab. Verify that the current IP address for the printer is

selected. The printer IP address is listed on the printer conguration page.

2. If you installed the printer using the HP standard TCP/IP port, select the check box next to Always

print to this printer, even if its IP address changes.

3. If you installed the printer using a Microsoft standard TCP/IP port, use the hostname instead of the IP

address.

4. If the IP address is correct, delete the printer and then add it again.

The computer is unable to communicate with the printer

Verify that the printer is communicating with the network and your computer.

1. Test network communication by pinging the network.

a. Open a command-line prompt on your computer.

● For Windows, click Start, click Run, type cmd, and then press Enter.

● For macOS, go to Applications, then Utilities, and open Terminal.

b. Type ping followed by the IP address for your printer.

c. If the window displays round-trip times, the network is working.

2. If the ping command failed, verify that the network hubs are on, and then verify that the network

settings, the printer, and the computer are all congured for the same network (also known as

subnet).

3. If the network is working, make sure that the computer is using the correct IP address for the printer.

a. Open the printer properties and click the Ports tab. Verify that the current IP address for the

printer is selected. The printer IP address is listed on the printer conguration page.

b. If you installed the printer using the HP standard TCP/IP port, select the box labeled Always print

to this printer, even if its IP address changes.

c. If you installed the printer using a Microsoft standard TCP/IP port, use the printer’s hostname

instead of the IP address.

d. If the IP address is correct, delete the printer and then add it again.

The printer is using incorrect link and duplex settings for the network

HP recommends leaving these settings in automatic mode (the default setting). If you change these

settings, you must also change them for your network.

New software programs might be causing compatibility problems

Verify that any new software programs are correctly installed and that they use the correct print driver.

The computer or workstation might be set up incorrectly

An incorrectly congured computer can cause issues with printing.

100

Chapter 6 Solve problems

1. Check the network drivers, print drivers, and the network redirection settings.

2. Verify that the operating system is congured correctly.

The printer is disabled, or other network settings are incorrect

Check the network settings.

1. Review the printer’s conguration/networking pages to check the status of the network settings and

protocols.

2. Recongure the network settings if necessary.

The printer is disabled, or other network settings are incorrect 101

Service and supportA

HP limited warranty statement

HP PRODUCT DURATION OF LIMITED WARRANTY*

HP LaserJet Pro 4006n, 4006dn, 4007d, 4007n, 4007dn,

4008d, 4008dn

One-year, next-business day, onsite warranty

NOTE: *Warranty and support options vary by product, country, and local legal requirements. Go to

support.hp.com to learn about HP award-winning service and support options in your region.

HP warrants to you, the end-user customer, this HP Limited Warranty applies only to HP branded products

sold or leased a) from HP Inc., its subsidiaries, afliates, authorized resellers, authorized distributors, or

country distributors; and, b) with this HP Limited Warranty, that HP hardware and accessories will be free

from defects in materials and workmanship after the date of purchase, for the period specied above.

If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or

replace products which prove to be defective. Replacement products may be either new or equivalent in

performance to new.

HP warrants to you that HP software will not fail to execute its programming instructions after the date

of purchase, for the period specied above, due to defects in material and workmanship when properly

installed and used. If HP receives notice of such defects during the warranty period, HP will replace

software which does not execute its programming instructions due to such defects.

HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable,

within a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled

to a refund of the purchase price upon prompt return of the product.

HP products may contain remanufactured parts equivalent to new in performance or may have been

subject to incidental use.

Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration,

(b) software, interfacing, parts or supplies not supplied by HP, (c) unauthorized modication or misuse,

(d) operation outside of the published environmental specications for the product, or (e) improper site

preparation or maintenance.

TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO

OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND

HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY,

SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE. Some countries/regions, states

or provinces do not allow limitations on the duration of an implied warranty, so the above limitation or

exclusion might not apply to you. This warranty gives you specic legal rights and you might also have

other rights that vary from country/region to country/region, state to state, or province to province.

HP's limited warranty is valid in any country/region or locality where HP has a support presence for this

product and where HP has marketed this product. The level of warranty service you receive may vary

according to local standards. HP will not alter form, t or function of the product to make it operate in a

country/region for which it was never intended to function for legal or regulatory reasons.

102

Appendix A Service and support

TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR

SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS

SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL

(INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR

OTHERWISE. Some countries/regions, states or provinces do not allow the exclusion or limitation of

incidental or consequential damages, so the above limitation or exclusion may not apply to you.

THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY

PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY

STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.

UK, Ireland, and Malta

The HP Limited Warranty is a commercial guarantee voluntarily provided by HP. The name and address

of the HP entity responsible for the performance of the HP Limited Warranty in your country/region is as

follows:

UK: HP Inc UK Limited, Earley West, 300 Thames Valley Park Drive, Reading, RG6 1PT, United Kingdom

Ireland: HP Technology Ireland Limited, Liffey Valley Ofce Campus, 1st FLOOR, BLOCK B Quarryvale, Co.

Dublin D22 X0Y3 Ireland

Malta: HP Europe B.V., Amsterdam, Meyrin Branch, Route du Nant-d'Avril 150, 1217 Meyrin, Switzerland

United Kingdom: The HP Limited Warranty benets apply in addition to any legal rights to

a guarantee from seller of nonconformity of goods with the contract of sale. These rights expire

six years from delivery of goods for products purchased in England or Wales and ve years from

delivery of goods for products purchased in Scotland. However various factors may impact your

eligibility to receive these rights. For further information, please consult the following link: Consumer

Legal Guarantee (http://www.hp.com/go/eu-legal) or you may visit the European Consumer Centers

website (https://commission.europa.eu/live-work-travel-eu/consumer-rights-and-complaints/resolve-your-

consumer-complaint/european-consumer-centres-network-ecc-net). Consumers have the right to choose

whether to claim service under the HP Limited Warranty or against the seller under the legal guarantee.

Ireland: The HP Limited Warranty benets apply in addition to any statutory rights from seller in

relation to nonconformity of goods with the contract of sale. However various factors may impact

your eligibility to receive these rights. Consumer statutory rights are not limited or affected in

any manner by HP Care Pack. For further information, please consult the following link: Consumer

Legal Guarantee (www.hp.com/go/eu-legal) or you may visit the European Consumer Centers

website (https://commission.europa.eu/live-work-travel-eu/consumer-rights-and-complaints/resolve-your-

consumer-complaint/european-consumer-centres-network-ecc-net). Consumers have the right to choose

whether to claim service under the HP Limited Warranty or against the seller under the legal guarantee.

Malta: The HP Limited Warranty benets apply in addition to any legal rights to a two-year guarantee

from seller of nonconformity of goods with the contract of sale; however various factors may

impact your eligibility to receive these rights. Consumer statutory rights are not limited or affected

in any manner by the HP Limited Warranty. For further information, please consult the following link:

Consumer Legal Guarantee (www.hp.com/go/eu-legal) or you may visit the European Consumer Centers

website (https://commission.europa.eu/live-work-travel-eu/consumer-rights-and-complaints/resolve-your-

consumer-complaint/european-consumer-centres-network-ecc-net). Consumers have the right to choose

whether to claim service under the HP Limited Warranty or against the seller under two-year legal

guarantee.

UK, Ireland, and Malta

103

Austria, Belgium, Germany, Luxembourg. and Switzerland

Die beschränkte HP Herstellergarantie ist eine von HP auf freiwilliger Basis angebotene kommerzielle

Garantie. Der Name und die Adresse der HP Gesellschaft, die in Ihrem Land für die Gewährung der

beschränkten HP Herstellergarantie verantwortlich ist, sind wie folgt:

Schweiz: Die beschränkte HP Herstellergarantie ist eine von HP auf freiwilliger Basis angebotene

kommerzielle Garantie. Der Name und die Adresse der HP Entität, die in Ihrem Land für die Gewährung der

beschränkten HP Herstellergarantie verantwortlich ist, sind wie folgt:

Deutschland: HP Deutschland GmbH, Schickardstr. 32, D-71034 Böblingen

Österreich: HP Austria GmbH., Technologiestrasse 5, A-1120 Wien

Luxemburg: HP Luxembourg S.C.A., 75, Parc d'Activités Capellen, L-8308 Capellen

Belgien: HP Belgium BV, Hermeslaan 1, Building B, B-1831 Diegem, Unternehmensnummer

0597.618.285

Schweiz: HP Schweiz GmbH, Glatt Tower, Neue Winterthurerstrasse 99, 8304 Wallisellen

Deutschland: Die Rechte aus der beschränkten HP Herstellergarantie gelten zusätzlich zu den

gesetzlichen Ansprüchen wegen Sachmängeln auf eine zweijährige Gewährleistung ab dem

Lieferdatum. Ob Sie Anspruch auf diese Rechte haben, hängt von zahlreichen Faktoren ab.

Die Rechte des Kunden sind in keiner Weise durch die beschränkte HP Herstellergarantie

eingeschränkt bzw. betroffen. Weitere Hinweise nden Sie auf der folgenden Website:

Gewährleistungsansprüche für Verbraucher (http://www.hp.com/go/eu-legal) oder Sie können die Website

des Europäischen Verbraucherzentrums (https://commission.europa.eu/live-work-travel-eu/consumer-

rights-and-complaints/resolve-your-consumer-complaint/european-consumer-centres-network-ecc-net)

besuchen. Verbraucher haben das Recht zu wählen, ob sie eine Leistung von HP gemäß der beschränkten

HP Herstellergarantie in Anspruch nehmen oder ob sie sich gemäß der gesetzlichen zweijährigen Haftung

für Sachmängel (Gewährleistung) sich an den jeweiligen Verkäufer wenden.

Österreich, Luxemburg und Belgien: Die Rechte aus der beschränkten HP Herstellergarantie gelten

zusätzlich zu den gesetzlichen Ansprüchen wegen Sachmängeln auf eine zweijährige Gewährleistung

ab dem Lieferdatum. Ob Sie Anspruch auf diese Rechte haben, hängt von zahlreichen Faktoren

ab. Die Rechte des Kunden sind in keiner Weise durch die beschränkte HP Herstellergarantie

eingeschränkt bzw. betroffen. Weitere Hinweise nden Sie auf der folgenden Website:

Gewährleistungsansprüche für Verbraucher (http://www.hp.com/go/eu-legal) oder Sie können die Website

des Europäischen Verbraucherzentrums (https://commission.europa.eu/live-work-travel-eu/consumer-

rights-and-complaints/resolve-your-consumer-complaint/european-consumer-centres-network-ecc-net)

besuchen. Verbraucher haben das Recht zu wählen, ob sie eine Leistung von HP gemäß der beschränkten

HP Herstellergarantie in Anspruch nehmen oder ob sie sich gemäß der gesetzlichen zweijährigen Haftung

für Sachmängel (Gewährleistung) sich an den jeweiligen Verkäufer wenden.

Schweiz: Die beschränkte HP Herstellergarantie Vorteile gelten zusätzlich zu den rechtlichen

Gewährleistungsansprüchen bei fehlerhaften Produkten aus dem Kaufvertrag. Ob Sie Anspruch auf diese

Rechte haben, hängt von zahlreichen Faktoren ab. Die Rechte des Kunden sind in keiner Weise durch die

beschränkte HP Herstellergarantie eingeschränkt bzw. betroffen.

Verbraucher haben das Recht zu wählen, ob sie die beschränkte HP Herstellergarantie beanspruchen

wollen oder sich mit den Gewährleistungsansprüchen an den Verkäufer richten wollen

Belgium, France, Luxembourg, and Switzerland

La garantie limitée HP est une garantie commerciale fournie volontairement par HP. Voici les coordonnées

de l'entité HP responsable de l'exécution de la garantie limitée HP dans votre pays:

104

Appendix A Service and support

France: HP France SAS, société par actions simpliée identiée sous le numéro 448 694 133 RCS

Nanterre, Meudon Campus Bât. 1, 14 rue de la Verrerie 92190 Meudon, tel. 09 69 32 04 35 (produits

des gammes grand public et gaming) ou 01 70 48 53 19 (produits de la gamme professionnelle). Autres

options de contact : WhatsApp et Messenger.

G.D. Luxembourg: HP Luxembourg S.C.A., 75, Parc d'Activités Capellen, L-8308 Capellen

Belgique: HP Belgium BV, Hermeslaan 1, Building B, B-1831 Diegem, numéro d’entreprise 0597.618.285

Suisse: HP Suisse Sàrl, Glatt Tower, Neue Winterthurerstrasse 99, 8304 Wallisellen

France: La Garantie Limitée HP s'applique sans préjudice du droit pour le consommateur de bénécier de

la garantie légale de conformité dans les conditions prévues aux articles L. 217-1 à L. 217-32 du code

de la consommation et de celle relative aux vices cachés dans les conditions prévues aux articles 1641

à 1649 du code civil. Le consommateur peut ainsi choisir d'exercer ses droits au titre de la Garantie

Limitée HP ou, auprès du vendeur, au titre des garanties légales dont les modalités de mises en œuvre

sont rappelées ci-dessous.

Belgium, France, Luxembourg, and Switzerland

105

Le consommateur dispose d’un délai de deux ans à compter de la délivrance du bien pour obtenir la mise en oeuvre de la garantie

légale de conformité en cas d’apparition d’un défaut de conformité. Durant ce délai, le consommateur n’est tenu d’établir que

l’existence du défaut de conformité et non la date d’apparition de celui-ci.

Lorsque le contrat de vente du bien prévoit la fourniture d’un contenu numérique ou d’un service numérique de manière continue

pendant une durée supérieure à deux ans, la garantie légale est applicable à ce contenu numérique ou ce service numérique

tout au long de la période de fourniture prévue. Durant ce délai, le consommateur n’est tenu d’établir que l’existence du défaut de

conformité affectant le contenu numérique ou le service numérique et non la date d’apparition de celui-ci.

La garantie légale de conformité emporte obligation pour le professionnel, le cas échéant, de fournir toutes les mises à jour

nécessaires au maintien de la conformité du bien.

La garantie légale de conformité donne au consommateur droit à la réparation ou au remplacement du bien dans un délai de

trente jours suivant sa demande, sans frais et sans inconvénient majeur pour lui.

Si le bien est réparé dans le cadre de la garantie légale de conformité, le consommateur bénécie d’une extension de six mois de

la garantie initiale. Si le consommateur demande la réparation du bien, mais que le vendeur impose le remplacement, la garantie

légale de conformité est renouvelée pour une période de deux ans à compter de la date de remplacement du bien.

Le consommateur peut obtenir une réduction du prix d’achat en conservant le bien ou mettre n au contrat en se faisant

rembourser intégralement contre restitution du bien, si:

1° Le professionnel refuse de réparer ou de remplacer le bien;

2° La réparation ou le remplacement du bien intervient après un délai de trente jours;

3° La réparation ou le remplacement du bien occasionne un inconvénient majeur pour le consommateur, notamment lorsque

le consommateur supporte dénitivement les frais de reprise ou d’enlèvement du bien non conforme, ou s’il supporte les frais

d’installation du bien réparé ou de remplacement;

4° La non-conformité du bien persiste en dépit de la tentative de mise en conformité du vendeur restée infructueuse.

Le consommateur a également droit à une réduction du prix du bien ou à la résolution du contrat lorsque le défaut de conformité

est si grave qu’il

justie que la réduction du prix ou la résolution du contrat soit immédiate. Le consommateur n’est alors pas tenu

de demander la réparation ou le remplacement du bien au préalable.

Le consommateur n’a pas droit à la résolution de la vente si le défaut de conformité est mineur.

Toute période d’immobilisation du bien en vue de sa réparation ou de son remplacement suspend la garantie qui restait à courir

jusqu’à la délivrance du bien remis en état.

Les droits mentionnés ci-dessus résultent de l’application des articles L. 217-1 à L. 217-32 du code de la consommation.

Le vendeur qui fait obstacle de mauvaise foi à la mise en oeuvre de la garantie légale de conformité encourt une amende civile

d’un montant maximal de 300 000 euros, qui peut être porté jusqu’à 10 % du chiffre d’affaires moyen annuel (article L. 241-5 du

code de la consommation).

Le consommateur bénécie également de la garantie légale des vices cachés en application des articles 1641 à 1649 du code

civil, pendant une durée de deux ans à compter de la découverte du défaut. Cette garantie donne droit à une réduction de prix si le

bien est conservé ou à un remboursement intégral contre restitution du bien.

Pour de plus amples informations, veuillez consulter le lien suivant: Garanties légales accordées au

consommateur (http://www.hp.com/go/eu-legal) ou vous pouvez également consulter le site Web des

Centres européens des consommateurs (https://commission.europa.eu/live-work-travel-eu/consumer-

rights-and-complaints/resolve-your-consumer-complaint/european-consumer-centres-network-ecc-net).

G.D. Luxembourg et Belgique: Les avantages de la garantie limitée HP s'appliquent en

complément des droits dont vous disposez au titre de la garantie de non-conformité des biens

avec le contrat de vente. Cependant, de nombreux facteurs peuvent avoir un impact sur le

bénéce de ces droits. Vos droits en tant que consommateur au titre de ces garanties ne

sont en aucune façon limités ou affectés par la garantie limitée HP. Pour de plus amples

informations, veuillez consulter le lien suivant: Garanties légales accordées au consommateur

(http://www.hp.com/go/eu-legal) ou vous pouvez également consulter le site Web des Centres européens

des consommateurs (https://commission.europa.eu/live-work-travel-eu/consumer-rights-and-complaints/

106

Appendix A Service and support

resolve-your-consumer-complaint/european-consumer-centres-network-ecc-net). Les consommateurs

ont le droit de choisir de réclamer un service sous la garantie limitée HP ou auprès du vendeur au cours

d'une garantie légale de deux ans.

Suisse: Les avantages de la garantie limitée HP s'appliquent en complément des droits

dont vous disposez au titre de la garantie de non-conformité des biens avec le contrat

de vente. Cependant, de nombreux facteurs peuvent avoir un impact sur le bénéce de

ces droits. Vos droits en tant que consommateur au titre de ces garanties ne sont

en aucune façon limités ou affectés par la garantie limitée HP. Pour de plus amples

informations, veuillez consulter le lien suivant: Garanties légales accordées au consommateur

(http://www.hp.com/go/eu-legal) ou vous pouvez également consulter le site Web des Centres européens

des consommateurs (https://commission.europa.eu/live-work-travel-eu/consumer-rights-and-complaints/

resolve-your-consumer-complaint/european-consumer-centres-network-ecc-net). Les consommateurs

ont le droit de choisir de réclamer un service sous la garantie limitée HP ou auprès du vendeur au cours

d'une garantie légale.

Italy

La Garanzia limitata HP è una garanzia commerciale fornita volontariamente da HP. Di seguito sono

indicati nome e indirizzo della società HP responsabile della fornitura dei servizi coperti dalla Garanzia

limitata HP nel vostro Paese:

Italia: HP Italy S.r.l., Via G. Di Vittorio 9, 20063 Cernusco S/Naviglio

I vantaggi della Garanzia limitata HP vengono concessi ai consumatori in aggiunta ai diritti derivanti

dalla garanzia di due anni fornita dal venditore in caso di non conformità dei beni rispetto al

contratto di vendita. Tuttavia, diversi fattori possono avere un impatto sulla possibilita’ di beneciare

di tali diritti. I diritti spettanti ai consumatori in forza della garanzia legale non sono in alcun modo

limitati, né modicati dalla Garanzia limitata HP. Per ulteriori informazioni, si prega di consultare

il seguente link: Garanzia legale per i clienti (http://www.hp.com/go/eu-legal), oppure visitare il sito

Web dei Centri europei per i consumatori (https://commission.europa.eu/live-work-travel-eu/consumer-

rights-and-complaints/resolve-your-consumer-complaint/european-consumer-centres-network-ecc-net). I

consumatori hanno il diritto di scegliere se richiedere un servizio usufruendo della Garanzia limitata HP

oppure rivolgendosi al venditore per far valere la garanzia legale di due anni.

Spain

Su Garantía limitada de HP es una garantía comercial voluntariamente proporcionada por HP. El nombre

y dirección de las entidades HP que proporcionan la Garantía limitada de HP (garantía comercial adicional

del fabricante) en su país es:

España: HP Printing and Computing Solutions S.L. Calle Jose Echegaray 18 Las Rozas, 28232 Madrid

Los benecios de la Garantía limitada de HP son adicionales a la garantía legal de 2 años

a la que los consumidores tienen derecho a recibir del vendedor en virtud del contrato de

compraventa; sin embargo, varios factores pueden afectar su derecho a recibir los benecios bajo

dicha garantía legal. A este respecto, la Garantía limitada de HP no limita o afecta en modo alguno

los derechos legales del consumidor (http://www.hp.com/go/eu-legal). Para más información, consulte

el siguiente enlace: Garantía legal del consumidor o puede visitar el sitio web de los Centros

europeos de los consumidores (https://commission.europa.eu/live-work-travel-eu/consumer-rights-and-

complaints/resolve-your-consumer-complaint/european-consumer-centres-network-ecc-net). Los clientes

tienen derecho a elegir si reclaman un servicio acogiéndose a la Garantía limitada de HP o al vendedor de

conformidad con la garantía legal de dos años.

Italy

107

Denmark

Den begrænsede HP-garanti er en garanti, der ydes frivilligt af HP. Navn og adresse på det HP-selskab, der

er ansvarligt for HP's begrænsede garanti i dit land, er som følger:

Danmark: HP Inc Danmark ApS, Engholm Parkvej 8, 3450, Allerød

Den begrænsede HP-garanti gælder i tillæg til eventuelle juridiske rettigheder, for en toårig garanti

fra sælgeren af varer, der ikke er i overensstemmelse med salgsaftalen, men forskellige faktorer kan

dog påvirke din ret til at opnå disse rettigheder. Forbrugerens lovbestemte rettigheder begrænses

eller påvirkes ikke på nogen måde af den begrænsede HP-garanti. Se nedenstående link for at få

yderligere oplysninger: Forbrugerens juridiske garanti (http://www.hp.com/go/eu-legal) eller du kan besøge

De Europæiske Forbrugercentres websted (https://commission.europa.eu/live-work-travel-eu/consumer-

rights-and-complaints/resolve-your-consumer-complaint/european-consumer-centres-network-ecc-net).

Forbrugere har ret til at vælge, om de vil gøre krav på service i henhold til HP's begrænsede garanti

eller hos sælger i henhold til en toårig juridisk garanti.

Norway

HPs garanti er en begrenset og kommersiell garanti som HP selv har valgt å tilby. Følgende lokale selskap

innestår for garantien:

Norge: HP Norge AS, Rolfbuktveien 4b, 1364 Fornebu

HPs garanti kommer i tillegg til det mangelsansvar HP har i henhold til norsk forbrukerkjøpslovgivning,

hvor reklamasjonsperioden kan være to eller fem år, avhengig av hvor lenge salgsgjenstanden

var ment å vare. Ulike faktorer kan imidlertid ha betydning for om du kvaliserer til å

kreve avhjelp iht slikt mangelsansvar. Forbrukerens lovmessige rettigheter begrenses ikke av

HPs garanti. Hvis du vil ha mer informasjon, kan du klikke på følgende kobling: Juridisk

garanti for forbruker (http://www.hp.com/go/eu-legal) eller du kan besøke nettstedet til de

europeiske forbrukersentrene (https://commission.europa.eu/live-work-travel-eu/consumer-rights-and-

complaints/resolve-your-consumer-complaint/european-consumer-centres-network-ecc-net). Forbrukere

har retten til å velge å kreve service under HPs garanti eller iht selgerens lovpålagte mangelsansvar.

Sweden

HP:s begränsade garanti är en kommersiell garanti som tillhandahålls frivilligt av HP. Namn och adress till

det HP-företag som ansvarar för HP:s begränsade garanti i ditt land är som följer:

Sverige: HP PPS Sverige AB, SE-169 73 Stockholm

Fördelarna som ingår i HP:s begränsade garanti gäller utöver de lagstadgade rättigheterna till tre års

garanti från säljaren angående varans bristande överensstämmelse gentemot köpeavtalet, men olika

faktorer kan påverka din rätt att utnyttja dessa rättigheter. Konsumentens lagstadgade rättigheter varken

begränsas eller påverkas på något sätt av HP:s begränsade garanti. Mer information får du om du

följer denna länk: Lagstadgad garanti för konsumenter (http://www.hp.com/go/eu-legal) eller så kan du gå

till European Consumer Centers webbplats (https://commission.europa.eu/live-work-travel-eu/consumer-

rights-and-complaints/resolve-your-consumer-complaint/european-consumer-centres-network-ecc-net).

Konsumenter har rätt att välja om de vill ställa krav enligt HP:s begränsade garanti eller på säljaren enligt

den lagstadgade treåriga garantin.

Portugal

A Garantia Limitada HP é uma garantia comercial fornecida voluntariamente pela HP. O nome e a morada

da entidade HP responsável pela prestação da Garantia Limitada HP no seu país são os seguintes:

108

Appendix A Service and support

Portugal: HPCP – Computing and Printing Portugal, Unipessoal, Lda., Edicio D. Sancho I, Quinta da Fonte,

Porto Salvo, Lisboa, Oeiras, 2740 244

As vantagens da Garantia Limitada HP aplicam-se cumulativamente com quaisquer direitos decorrentes

da legislação aplicável à garantia de dois anos do vendedor, relativa a defeitos do produto e constante

do contrato de venda. Existem, contudo, vários fatores que poderão afetar a sua elegibilidade para

beneciar de tais direitos. Os direitos legalmente atribuídos aos consumidores não são limitados ou

afetados de forma alguma pela Garantia Limitada HP. Para mais informações, consulte a ligação

seguinte: Garantia legal do consumidor (http://www.hp.com/go/eu-legal) ou visite o Web site da

Rede dos Centros Europeus do Consumidor (https://commission.europa.eu/live-work-travel-eu/consumer-

rights-and-complaints/resolve-your-consumer-complaint/european-consumer-centres-network-ecc-net).

Os consumidores têm o direito de escolher se pretendem reclamar assistência ao abrigo da Garantia

Limitada HP ou contra o vendedor ao abrigo de uma garantia jurídica de dois anos.

Greece and Cyprus

Η Περιορισμένη εγγύηση HP είναι μια εμπορική εγγύηση η οποία παρέχεται εθελοντικά από την HP. Η

επωνυμία και η διεύθυνση του νομικού προσώπου ΗΡ που παρέχει την Περιορισμένη εγγύηση ΗΡ στη χώρα

σας είναι η εξής:

Ελλάδα /Κύπρoς: HP Printing and Personal Systems Hellas EPE, Tzavella 1-3, 15232 Chalandri, Attiki

Ελλάδα /Κύπρoς: HP Συστήματα Εκτύπωσης και Προσωπικών Υπολογιστών Ελλάς Εταιρεία Περιορισμένης

Ευθύνης, Tzavella 1-3, 15232 Chalandri, Attiki

Τα προνόμια της Περιορισμένης εγγύησης HP ισχύουν επιπλέον των νόμιμων δικαιωμάτων για διετή εγγύηση

έναντι του Πωλητή για τη μη συμμόρφωση των προϊόντων με τις συνομολογημένες συμβατικά ιδιότητες, ωστόσο

η άσκηση των δικαιωμάτων σας αυτών μπορεί να εξαρτάται από διάφορους παράγοντες. Τα νόμιμα δικαιώματα

των καταναλωτών δεν περιορίζονται ούτε επηρεάζονται καθ’ οιονδήποτε τρόπο από την Περιορισμένη

εγγύηση HP. Για περισσότερες πληροφορίες, συμβουλευτείτε την ακόλουθη τοποθεσία web: Νόμιμη εγγύηση

καταναλωτή (http://www.hp.com/go/eu-legal) ή μπορείτε να επισκεφτείτε την τοποθεσία web των Ευρωπαϊκών

Κέντρων Καταναλωτή (https://commission.europa.eu/live-work-travel-eu/consumer-rights-and-complaints/

resolve-your-consumer-complaint/european-consumer-centres-network-ecc-net). Οι καταναλωτές έχουν το

δικαίωμα να επιλέξουν αν θα αξιώσουν την υπηρεσία στα πλαίσια της Περιορισμένης εγγύησης ΗΡ ή από τον

πωλητή στα πλαίσια της νόμιμης εγγύησης δύο ετών.

Hungary

A HP korlátozott jótállás egy olyan kereskedelmi jótállás, amelyet a HP a saját elhatározásából biztosít. Az

egyes országokban a HP mint gyártó által vállalt korlátozott jótállást biztosító vállalatok neve és címe a

jótállási jegyen vagy a termékhez csatolt egyéb dokumentumban található, vagy ennek hiányában erről az

eladó ad tájékoztatást.

Budapest, Hungary, (BUD): HP Inc Magyarország Kft. 1117 Budapest, Újbuda Allee Corner Október

huszonharmadika u. 8-10.

A HP korlátozott jótállásban biztosított jogok azokon a jogokon felül illetik meg Önt, amelyek

a termékeknek az adásvételi szerződés szerinti minőségére vonatkozó kétéves, jogszabályban foglalt

eladói szavatosságból, továbbá ha az Ön által vásárolt termékre alkalmazandó, a jogszabályban

foglalt kötelező eladói jótállásból erednek, azonban számos körülmény hatással lehet arra,

hogy ezek a jogok Önt megilletik-e. További információért kérjük, keresse fel a következő

webhelyet: Jogi Tájékoztató Fogyasztóknak (http://www.hp.com/go/eu-legal) vagy látogassa meg az

Európai Fogyasztói Központok webhelyét (https://commission.europa.eu/live-work-travel-eu/consumer-

rights-and-complaints/resolve-your-consumer-complaint/european-consumer-centres-network-ecc-net).

A fogyasztóknak jogában áll, hogy megválasszák, hogy a jótállással kapcsolatos igényüket a HP

Greece and Cyprus

109

korlátozott jótállás alapján vagy a kétéves, jogszabályban foglalt eladói szavatosság, illetve, ha

alkalmazandó, a jogszabályban foglalt kötelező eladói jótállás alapján érvényesítik.

Czech Republic

Omezená záruka HP je obchodní zárukou dobrovolně poskytovanou společností HP. Názvy a adresy

společností skupiny HP, které odpovídají za plnění omezené záruky HP ve vaší zemi, jsou následující:

Česká republika: HP Inc Czech Republic s. r. o., Za Brumlovkou 5/1559, 140 00 Praha 4

Výhody, poskytované omezenou zárukou HP, se uplatňuji jako doplňek k jakýmkoli právním nárokům na

dvouletou záruku poskytnutou prodejcem v případě nesouladu zboží s kupní smlouvou. Váš nárok na

uznání těchto práv však může záviset na mnohých faktorech. Omezená záruka HP žádným způsobem

neomezuje ani neovlivňuje zákonná práva zákazníka. Další informace získáte kliknutím na následující

odkaz: Zákonná záruka spotřebitele (http://www.hp.com/go/eu-legal) případně můžete navštívit webové

stránky Evropského spotřebitelského centra (https://commission.europa.eu/live-work-travel-eu/consumer-

rights-and-complaints/resolve-your-consumer-complaint/european-consumer-centres-network-ecc-net).

Spotřebitelé mají právo se rozhodnout, zda chtějí službu reklamovat v rámci omezené záruky HP nebo

v rámci zákonem stanovené dvouleté záruky u prodejce.

Slovakia

Obmedzená záruka HP je obchodná záruka, ktorú spoločnosť HP poskytuje dobrovoľne. Meno a adresa

subjektu HP, ktorý zabezpečuje plnenie vyplývajúce z Obmedzenej záruky HP vo vašej krajine:

Slovenská republika: HP Inc Slovakia, s.r.o., Galvaniho 7, 821 04 Bratislava

Výhody Obmedzenej záruky HP sa uplatnia vedľa prípadných zákazníkových zákonných nárokov voči

predávajúcemu z vád, ktoré spočívajú v nesúlade vlastností tovaru s jeho popisom podľa predmetnej

zmluvy. Možnosť uplatnenia takých prípadných nárokov však môže závisieť od rôznych faktorov. Služby

Obmedzenej záruky HP žiadnym spôsobom neobmedzujú ani neovplyvňujú zákonné práva zákazníka,

ktorý je spotrebiteľom. Ďalšie informácie nájdete na nasledujúcom prepojení: Zákonná záruka spotrebiteľa

(http://www.hp.com/go/eu-legal), prípadne môžete navštíviť webovú lokalitu európskych zákazníckych

stredísk (https://commission.europa.eu/live-work-travel-eu/consumer-rights-and-complaints/resolve-your-

consumer-complaint/european-consumer-centres-network-ecc-net). Spotrebitelia majú právo zvoliť si, či

chcú uplatniť servis v rámci Obmedzenej záruky HP alebo počas zákonnej dvojročnej záručnej lehoty

u predajcu.

Poland

Ograniczona gwarancja HP to komercyjna gwarancja udzielona dobrowolnie przez HP. Nazwa i adres

podmiotu HP odpowiedzialnego za realizację Ograniczonej gwarancji HP w Polsce:

Polska: HP Inc Polska sp. z o.o., ul. Szturmowa 2a, 02-678 Warszawa, wpisana do rejestru przedsiębiorców

prowadzonego przez Sąd Rejonowy dla m.st. Warszawy w Warszawie, XIII Wydział Gospodarczy Krajowego

Rejestru Sądowego, pod numerem KRS 0000546115, NIP 5213690563, REGON 360916326, BDO

000006211, kapitał zakładowy 480.500 PLN.

Świadczenia wynikające z Ograniczonej gwarancji HP stanowią dodatek do praw przysługujących

nabywcy w związku z dwuletnią odpowiedzialnością sprzedawcy z tytułu niezgodności towaru

z umową (rękojmia). Niemniej, na możliwość korzystania z tych praw mają wpływ różne

czynniki. Ograniczona gwarancja HP w żaden sposób nie ogranicza praw konsumenta ani

na nie nie wpływa. Więcej informacji można znaleźć pod następującym łączem: Gwarancja

prawna konsumenta (http://www.hp.com/go/eu-legal), można także odwiedzić stronę internetową

Europejskiego Centrum Konsumenckiego (https://commission.europa.eu/live-work-travel-eu/consumer-

rights-and-complaints/resolve-your-consumer-complaint/european-consumer-centres-network-ecc-net).

Konsumenci mają prawo wyboru co do możliwosci skorzystania albo z usług gwarancyjnych

110

Appendix A Service and support

przysługujących w ramach Ograniczonej gwarancji HP albo z uprawnień wynikających z dwuletniej rękojmi

w stosunku do sprzedawcy.

Bulgaria

Ограничената гаранция на HP представлява търговска гаранция, доброволно предоставяна от HP. Името и

адресът на дружеството на HP за вашата страна, отговорно за предоставянето на гаранционната поддръжка

в рамките на Ограничената гаранция на HP, са както следва:

HP Inc Bulgaria EOOD (Ейч Пи Инк България ЕООД), HP Inc България ЕООД, Бизнес Парк София, 1766

София, сграда 10, България

Предимствата на Ограничената гаранция на HP се прилагат в допълнение към всички законови

права за двугодишна гаранция от продавача при несъответствие на стоката с договора за продажба.

Въпреки това, различни фактори могат да окажат влияние върху условията за получаване на тези

права. Законовите права на потребителите не са ограничени или засегнати по никакъв начин от

Ограничената гаранция на HP. За допълнителна информация, моля вижте Правната гаранция на

потребителя (http://www.hp.com/go/eu-legal) или посетете уебсайта на Европейския потребителски

център (https://commission.europa.eu/live-work-travel-eu/consumer-rights-and-complaints/resolve-your-

consumer-complaint/european-consumer-centres-network-ecc-net). Потребителите имат правото да

избират дали да претендират за извършване на услуга в рамките на Ограничената гаранция на HP или

да потърсят такава от търговеца в рамките на двугодишната правна гаранция.

Romania

Garanția limitată HP este o garanție comercială furnizată în mod voluntar de către HP. Numele și adresa

entității HP răspunzătoare de punerea în aplicare a Garanției limitate HP în țara dumneavoastră sunt

următoarele:

Romănia: HP Inc Romania SRL, 5 Fabrica de Glucoza Str., Building F, Ground Floor and Floor 8, 2nd District,

Bucureşti

Beneciile Garanției limitate HP se aplică suplimentar faţă de orice drepturi privind garanţia

de doi ani oferită de vânzător pentru neconformitatea bunurilor cu contractul de vânzare;

cu toate acestea, diverşi factori pot avea impact asupra eligibilităţii dvs. de a benecia

de aceste drepturi. Drepturile legale ale consumatorului nu sunt limitate sau afectate în

vreun fel de Garanția limitată HP. Pentru informaţii suplimentare consultaţi următorul link:

garanția acordată consumatorului prin lege (http://www.hp.com/go/eu-legal) sau puteți accesa site-

ul Centrul European al Consumatorilor (https://commission.europa.eu/live-work-travel-eu/consumer-

rights-and-complaints/resolve-your-consumer-complaint/european-consumer-centres-network-ecc-net).

Consumatorii au dreptul să aleagă dacă să pretindă despăgubiri în cadrul Garanței limitate HP sau de

la vânzător, în cadrul garanției legale de doi ani.

Belgium and the Netherlands

De Beperkte Fabrieksgarantie van HP is een commerciële garantie vrijwillig verstrekt door HP. De naam en

het adres van de HP-entiteit die verantwoordelijk is voor het uitvoeren van de Beperkte Fabrieksgarantie

van HP in uw land is als volgt:

Nederland: HP Nederland B.V., Startbaan 16, 1187 XR Amstelveen

België: HP Belgium BV, Hermeslaan 1, Building B, B-1831 Diegem, ondernemingsnummer 0597.618.285

De voordelen van de Beperkte Fabrieksgarantie van HP vormen een aanvulling op de wettelijke garantie

voor consumenten gedurende twee jaren na de levering te verlenen door de verkoper bij een gebrek aan

conformiteit van de goederen met de relevante koopovereenkomst. Niettemin kunnen diverse factoren

een impact hebben op de eventuele aanspraak van de consument op deze wettelijke rechten. De

Bulgaria

111

wettelijke rechten van de consument worden op geen enkele wijze beperkt of beïnvloed door de Beperkte

Fabrieksgarantie van HP. Raadpleeg voor meer informatie de volgende webpagina: Wettelijke garantie

voor consumenten (http://www.hp.com/go/eu-legal) of u kan de website van het Europees Consumenten

Centrum bezoeken (https://commission.europa.eu/live-work-travel-eu/consumer-rights-and-complaints/

resolve-your-consumer-complaint/european-consumer-centres-network-ecc-net). Consumenten hebben

het recht om te kiezen tussen enerzijds de Beperkte Fabrieksgarantie van HP of anderzijds het

aanspreken van de verkoper ter uitoefening van de wettelijke garantie.

Finland

HP:n rajoitettu takuu on HP:n vapaaehtoisesti antama kaupallinen takuu. HP:n myöntämästä takuusta

maassanne vastaavan HP:n edustajan yhteystiedot ovat:

Suomi: HP Finland Oy, Piispankalliontie, FIN - 02200 Espoo

HP:n takuun edut ovat voimassa mahdollisten kuluttajansuojalakiin perustuvien

oikeuksien lisäksi sen varalta, että tuote ei vastaa myyntisopimusta. Saat lisätietoja

seuraavasta linkistä: Kuluttajansuoja (http://www.hp.com/go/eu-legal) tai voit käydä Euroopan

kuluttajakeskuksen sivustolla (https://commission.europa.eu/live-work-travel-eu/consumer-rights-and-

complaints/resolve-your-consumer-complaint/european-consumer-centres-network-ecc-net). Kuluttajilla

on oikeus vaatia virheen korjausta HP:n takuun ja kuluttajansuojan perusteella HP:lta tai myyjältä.

Slovenia

Omejena garancija HP je prostovoljna trgovska garancija, ki jo zagotavlja podjetje HP. Ime in naslov

poslovne enote HP, ki je odgovorna za omejeno garancijo HP v vaši državi, sta naslednja:

Slovenija: HP Europe B.V. Meyrin Branch, Route du Nant-d'Avril 150, 1217 Meyrin, Switzerland

Ugodnosti omejene garancije HP veljajo poleg zakonskih pravic, ki ob sklenitvi kupoprodajne pogodbe

izhajajo iz dveletne garancije prodajalca v primeru neskladnosti blaga, vendar lahko na izpolnjevanje

pogojev za uveljavitev pravic vplivajo različni dejavniki. Omejena garancija HP nikakor ne omejuje

strankinih z zakonom predpisanih pravic in ne vpliva nanje. Za dodatne informacije glejte naslednjo

povezavo: Strankino pravno jamstvo (http://www.hp.com/go/eu-legal); ali pa obiščite spletno mesto

evropskih središč za potrošnike (https://commission.europa.eu/live-work-travel-eu/consumer-rights-and-

complaints/resolve-your-consumer-complaint/european-consumer-centres-network-ecc-net). Potrošniki

imajo pravico izbrati, ali bodo uveljavljali pravice do storitev v skladu z omejeno garancijo HP ali proti

prodajalcu v skladu z dvoletno zakonsko garancijo.

Croatia

HP ograničeno jamstvo komercijalno je dobrovoljno jamstvo koje pruža HP. Ime i adresa HP subjekta

odgovornog za HP ograničeno jamstvo u vašoj državi:

Hrvatska: HP Computing and Printing d.o.o. za računalne i srodne aktivnosti, Radnička cesta 41, 10000

Zagreb

Pogodnosti HP ograničenog jamstva vrijede zajedno uz sva zakonska prava na dvogodišnje jamstvo kod

bilo kojeg prodavača s obzirom na nepodudaranje robe s ugovorom o kupnji. Međutim, razni faktori mogu

utjecati na vašu mogućnost ostvarivanja tih prava. HP ograničeno jamstvo ni na koji način ne utječe niti ne

ograničava zakonska prava potrošača. Dodatne informacije potražite na ovoj adresi: Zakonsko jamstvo

za potrošače (http://www.hp.com/go/eu-legal) ili možete posjetiti web-mjesto Europskih potrošačkih

centara (https://commission.europa.eu/live-work-travel-eu/consumer-rights-and-complaints/resolve-your-

consumer-complaint/european-consumer-centres-network-ecc-net). Potrošači imaju pravo odabrati žele

li ostvariti svoja potraživanja u sklopu HP ograničenog jamstva ili pravnog jamstva prodavača u trajanju

ispod dvije godine.

112

Appendix A Service and support

Latvia

HP ierobežotā garantija ir komercgarantija, kuru brīvprātīgi nodrošina HP. HP uzņēmums, kas sniedz HP

ierobežotās garantijas servisa nodrošinājumu jūsu valstī:

Latvija: HP Finland Oy, PO Box 515, 02201 Espoo, Finland

HP ierobežotās garantijas priekšrocības tiek piedāvātas papildus jebkurām likumīgajām tiesībām uz

pārdevēja un/vai rażotāju nodrošinātu divu gadu garantiju gadījumā, ja preces neatbilst pirkuma līgumam,

tomēr šo tiesību saņemšanu var ietekmēt vairāki faktori. HP ierobežotā garantija nekādā veidā neierobežo

un neietekmē patērētāju likumīgās tiesības. Lai iegūtu plašāku informāciju, izmantojiet šo saiti: Patērētāju

likumīgā garantija (http://www.hp.com/go/eu-legal) vai arī Eiropas Patērētāju tiesību aizsardzības

centra tīmekļa vietni (https://commission.europa.eu/live-work-travel-eu/consumer-rights-and-complaints/

resolve-your-consumer-complaint/european-consumer-centres-network-ecc-net). Patērētājiem ir tiesības

izvēlēties, vai pieprasīt servisa nodrošinājumu saskaņā ar HP ierobežoto garantiju, vai arī pārdevēja

sniegto divu gadu garantiju.

Lithuania

HP ribotoji garantija yra HP savanoriškai teikiama komercinė garantija. Toliau pateikiami HP bendrovių,

teikiančių HP garantiją (gamintojo garantiją) jūsų šalyje, pavadinimai ir adresai:

Lietuva: HP Finland Oy, PO Box 515, 02201 Espoo, Finland

HP ribotoji garantija papildomai taikoma kartu su bet kokiomis kitomis įstatymais nustatytomis teisėmis

į pardavėjo suteikiamą dviejų metų laikotarpio garantiją dėl prekių atitikties pardavimo sutarčiai, tačiau

tai, ar jums ši teisė bus suteikiama, gali priklausyti nuo įvairių aplinkybių. HP ribotoji garantija niekaip

neapriboja ir neįtakoja įstatymais nustatytų vartotojo teisių. Daugiau informacijos rasite paspaudę šią

nuorodą: Teisinė vartotojo garantija (http://www.hp.com/go/eu-legal) arba apsilankę Europos vartotojų

centro internetinėje svetainėje (https://commission.europa.eu/live-work-travel-eu/consumer-rights-and-

complaints/resolve-your-consumer-complaint/european-consumer-centres-network-ecc-net). Vartotojai

turi teisę prašyti atlikti techninį aptarnavimą pagal HP ribotąją garantiją arba pardavėjo teikiamą dviejų

metų įstatymais nustatytą garantiją.

Estonia

HP piiratud garantii on HP poolt vabatahtlikult pakutav kaubanduslik garantii. HP piiratud garantii eest

vastutab HP üksus aadressil:

Eesti: HP Finland Oy, PO Box 515, 02201 Espoo, Finland

HP piiratud garantii rakendub lisaks seaduses ettenähtud müüjapoolsele kaheaastasele

garantiile, juhul kui toode ei vasta müügilepingu tingimustele. Siiski võib esineda

asjaolusid, mille puhul teie jaoks need õigused ei pruugi kehtida. HP piiratud

garantii ei piira ega mõjuta mingil moel tarbija seadusjärgseid õigusi. Lisateavet leiate

järgmiselt lingilt: tarbija õiguslik garantii (http://www.hp.com/go/eu-legal) või võite külastada

Euroopa tarbijakeskuste veebisaiti (https://commission.europa.eu/live-work-travel-eu/consumer-rights-

and-complaints/resolve-your-consumer-complaint/european-consumer-centres-network-ecc-net). Tarbijal

on õigus valida, kas ta soovib kasutada HP piiratud garantiid või seadusega ette nähtud müüjapoolset

kaheaastast garantiid.

Latvia

113

Limited Warranty Statement for HP Print Cartridges, Imaging

Drums, and Imaging Units for use with HP LaserJet Printers,

HP Laser Printers and Samsung Branded Laser Printers

This product is covered by the HP Commercial/Limited Warranty in countries/regions authorized for use/

distribution. For complete warranty details, see: hp.com/toner/info.

Long life consumable and maintenance kit limited warranty

statement

This HP product is warranted to be free from defects in materials and workmanship until the earlier of a)

the printer providing a low-life indicator on the control panel, or b) the expiration of the warranty period.

Replacement Preventative Maintenance kits or LLCs products carry a 90 day parts only limited warranty,

from the last purchase date.

This warranty does not apply to products that (a) have been refurbished, remanufactured or tampered with

in any way, (b) experience problems resulting from misuse, improper storage, or operation outside of the

published environmental specications for the printer product or (c) exhibit wear from ordinary use.

To obtain warranty service, please return the product to place of purchase (with a written description of

the problem) or contact HP customer support. At HP’s option, HP will either replace products that prove to

be defective or refund your purchase price.

TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTY IS EXCLUSIVE AND NO OTHER

WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED. HP SPECIFICALLY

DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY

QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.

TO THE EXTENT ALLOWED BY LOCAL LAW, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE

FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER

DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE.

THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY

PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY

STATUTORY RIGHTS APPLICABLE TO THE SALE OF THE PRODUCT TO YOU.

Dynamic Security Enabled Printers

This printer is intended to work only with cartridges that have a new or reused HP chip. A reused HP chip

enables the use of reused, remanufactured, and relled cartridges.

The printer uses dynamic security measures to block cartridges using a non-HP chip. Periodic rmware

updates delivered over the internet will maintain the effectiveness of the dynamic security measures and

block cartridges that previously worked.

Updates can improve, enhance, or extend the printer’s functionality and features, protect against security

threats, and serve other purposes, but these updates can also block cartridges using a non-HP chip from

working in the printer, including cartridges that work today. Unless you are enrolled in certain HP programs

such as Instant Ink or use other services that require automatic online rmware updates, most HP printers

can be congured to receive updates either automatically or with a notication that allows you to choose

whether to update or not. For more information on dynamic security and how to congure online rmware

updates, please go to www.hp.com/learn/ds.

114

Appendix A Service and support

HP policy on non-HP supplies

HP cannot recommend the use of non-HP toner cartridges, either new or remanufactured.

NOTE: For HP printer products, the use of a non-HP toner cartridge or a relled toner cartridge does

not affect either the warranty to the customer or any HP support contract with the customer. However, if

product failure or damage is attributable to the use of a non-HP toner cartridge or relled toner cartridge,

HP will charge its standard time and materials charges to service the product for the particular failure or

damage.

HP anticounterfeit Web site

Go to

www.hp.com/go/anticounterfeit when you install an HP cartridge and the control-panel message

indicates the cartridge is non-HP. HP will help determine if the cartridge is genuine and take steps to

resolve the problem.

Your cartridge might not be a genuine HP cartridge if you notice the following:

● The supplies status page indicates that a non-HP supply is installed.

● You are experiencing a high number of problems with the cartridge.

● The cartridge does not look like it usually does (for example, the packaging differs from HP packaging).

Data stored on the toner cartridge

The HP toner cartridges used with this product contain a memory chip that assists in the operation of the

product.

In addition, this memory chip collects a limited set of information about the usage of the product, which

might include the following: the date when the toner cartridge was rst installed, the date when the

toner cartridge was last used, the number of pages printed using the toner cartridge, the page coverage,

the printing modes used, any printing errors that might have occurred, and the product model. This

information helps HP design future products to meet our customers' printing needs.

The data collected from the toner cartridge memory chip does not contain information that can be used to

identify a customer or user of the toner cartridge or their product.

HP collects a sampling of the memory chips from toner cartridges returned to HP's free return and

recycling program (HP Planet Partners: www.hp.com/hprecycle). The memory chips from this sampling are

read and studied in order to improve future HP products. HP partners who assist in recycling this toner

cartridge might have access to this data, as well.

Any third party possessing the toner cartridge might have access to the anonymous information on the

memory chip.

End User License Agreement

READ CAREFULLY BEFORE USING THIS SOFTWARE EQUIPMENT: This End-User License Agreement

("EULA") is a legal agreement between (a) you (either an individual or a single entity) and (b) HP Inc. ("HP")

that governs your use of the Sign-In Once application installed on or made available by HP for use with

your printing device (the “Software”).

An amendment or addendum to this EULA may accompany the HP Product.

HP policy on non-HP supplies

115

RIGHTS IN THE SOFTWARE ARE OFFERED ONLY ON THE CONDITION THAT YOU AGREE TO ALL TERMS

AND CONDITIONS OF THIS EULA. BY INSTALLING, COPYING, DOWNLOADING, OR OTHERWISE USING THE

SOFTWARE, YOU AGREE TO BE BOUND BY THE TERMS OF THIS EULA. IF YOU DO NOT ACCEPT THESE

LICENSE TERMS, YOUR SOLE REMEDY IS TO IMMEDIATELY STOP USING SOFTWARE AND TO UNINSTALL

THE PRODUCT FROM YOUR DEVICE.

THIS EULA IS A GLOBAL AGREEMENT AND IS NOT SPECIFIC TO ANY PARTICULAR COUNTRY, STATE OR

TERRITORY. IF YOU ACQUIRED THE SOFTWARE AS A CONSUMER WITHIN THE MEANING OF RELEVANT

CONSUMER LEGISLATION IN YOUR COUNTRY, STATE OR TERRITORY, THEN DESPITE ANYTHING TO

THE CONTRARY IN THIS EULA, NOTHING IN THIS EULA AFFECTS ANY NON EXCLUDABLE STATUTORY

RIGHTS OR REMEDIES THAT YOU MAY HAVE UNDER SUCH CONSUMER LEGISLATION AND THIS EULA IS

SUBJECT TO THOSE RIGHTS AND REMEDIES. REFER TO SECTION 17 FOR FURTHER INFORMATION ON

YOUR CONSUMER RIGHTS.

1. GRANT OF LICENSE. HP grants you the following rights provided you comply with all terms and

conditions of this EULA. In the case you are representing an entity or organization, the same terms

and conditions in this Section 1 shall also apply with respect to the use, copying, and storage of the

Software on the devices of your respective entity or organization.

a. Use. You may use one copy of the Software on your device for the purpose of accessing and using

the Software. You may not separate component parts of the Software for use on more than one

device. You do not have the right to distribute the Software, nor do you have the right to modify the

Software or disable any licensing or control feature of the Software. You may load the Software

into the temporary memory (RAM)of your device for purposes of using the Software.

b. Storage. You may copy the Software into the local memory or storage device of your device.

c. Copying. You may make archival or back-up copies of the Software, provided the copy contains all

of the original Software's proprietary notices and that it is used only for back-up purposes.

d. Reservation of Rights. HP and its suppliers reserve all rights not expressly granted to you in this

EULA.

e. Freeware. Notwithstanding the terms and conditions of this EULA, all or any portion of the

Software which constitutes non-proprietary HP software or software provided under public

license by third parties ("Freeware"), is licensed to you subject to the terms and conditions of the

software license agreement or other documentation accompanying such Freeware at the time

of download, installation, or use of the Freeware. Use of the Freeware by you shall be governed

entirely by the terms and conditions of such license.

2. UPGRADES. To use Software identied as an upgrade, you must rst be licensed for the original

Software identied by HP as eligible for the upgrade. After upgrading, you may no longer use the

original Software Product that formed the basis for your upgrade eligibility.

3. ADDITIONAL SOFTWARE. This EULA applies to updates or supplements to the original Software

provided by HP unless HP provides other terms along with the update or supplement. In case of a

conict between such terms, the other terms will prevail.

4. TRANSFER.

a. Third Party. The initial user of the Software may make a one-time transfer of the Software to

another end user. Any transfer must include all component parts, media, printed materials, this

EULA, and if applicable, the Certicate of Authenticity. The transfer may not be an indirect transfer,

such as a consignment. Prior to the transfer, the end user receiving the transferred product

must agree to all the EULA terms. Upon transfer of the Software, your license is automatically

terminated.

116

Appendix A Service and support

b. Restrictions. You may not rent, lease or lend the Software or use the Software for commercial

timesharing or bureau use. You may not sublicense, assign or transfer the license or Software

except as expressly provided in this EULA.

5. PROPRIETARY RIGHTS. All intellectual property rights in the Software and user documentation

are owned by HP or its suppliers and are protected by law, including but not limited to United

States copyright, trade secret, and trademark law, as well as other applicable laws and international

treaty provisions. You shall not remove any product identication, copyright notices or proprietary

restrictions from the Software.

6. LIMITATION ON REVERSE ENGINEERING. You may not reverse engineer, decompile, or disassemble

the Software, except and only to the extent that the right to do so is mandated under applicable law

notwithstanding this limitation or it is expressly provided for in this EULA.

7. TERM. This EULA is effective unless terminated or rejected. This EULA will also terminate upon

conditions set forth elsewhere in this EULA or if you fail to comply with any term or condition of this

EULA.

8. ACCOUNT SET-UP.

a. You must register and establish an account on HP ID in order to use the Software. It is your

responsibility to obtain and maintain all equipment, services and software needed for access to

and use of the HP ID account, any applications linked via this Software, and your device(s), as well

as paying any applicable charges.

b. YOU ARE SOLELY AND FULLY RESPONSIBLE FOR MAINTAINING THE CONFIDENTIALITY OF

ANY USERNAMES AND PASSWORDS COLLECTED BY THE SOFTWARE. You must notify HP

immediately of any unauthorized use of your HP ID account or any other breach of security

related to this Software or the device(s) it is installed on.

9. NOTICE OF DATA COLLECTION. HP may collect usernames, passwords, device IP addresses, and/or

other authentication information used by you to access HP ID and the various applications connected

via this Software. HP may use this data to optimize Software performance based on user preferences,

provide support and maintenance, and assure security and software integrity. You can read more

about the data collection in the sections titled “What Data We Collect” and “How We Use Data” in the

HP Privacy Statement.

10. DISCLAIMER OF WARRANTIES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW,

HP AND ITS SUPPLIERS PROVIDE THE SOFTWARE “AS IS” AND WITH ALL FAULTS, AND HEREBY

DISCLAIM ALL OTHER WARRANTIES, DUTIES, AND CONDITIONS, EITHER EXPRESS, IMPLIED, OR

STATUTORY, INCLUDING, BUT NOT LIMITED TO, WARRANTIES: (i) OF TITLE AND NON-INFRINGEMENT;

(ii) OF MERCHANTABILITY; (iii) OF FITNESS FOR A PARTICULAR PURPOSE; (iv) THAT THE SOFTWARE

WILL FUNCTION WITH NON-HP SUPPLIES OR ACCESSORIES; AND (v), OF LACK OF VIRUSES ALL WITH

REGARD TO THE SOFTWARE. Some states/jurisdictions do not allow exclusion of implied warranties

or limitations on the duration of implied warranties, so the above disclaimer may not apply to you in its

entirety.

End User License Agreement

117

11. LIMITATION OF LIABILITY. Subject to local law, notwithstanding any damages that you might

incur, the entire liability of HP and any of its suppliers under any provision of this EULA and your

exclusive remedy for all of the foregoing shall be limited to the greater of the amount actually

paid by you separately for the Software or U.S. $5.00. TO THE MAXIMUM EXTENT PERMITTED

BY APPLICABLE LAW, IN NO EVENT SHALL HP OR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL,

INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER (INCLUDING, BUT NOT

LIMITED TO, DAMAGES FOR LOSS OF PROFITS OR CONFIDENTIAL OR OTHER INFORMATION, FOR

BUSINESS INTERRUPTION, FOR PERSONAL INJURY, OR FOR LOSS OF PRIVACY) ARISING OUT OF

OR IN ANY WAY RELATED TO THE USE OF OR INABILITY TO USE THE SOFTWARE, OR OTHERWISE

IN CONNECTION WITH ANY PROVISION OF THIS EULA, EVEN IF HP OR ANY SUPPLIER HAS BEEN

ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF THE REMEDY FAILS OF ITS

ESSENTIAL PURPOSE. Some states/jurisdictions do not allow the exclusion or limitation of incidental

or consequential damages, so the above limitation or exclusion may not apply to you.

12. U.S. GOVERNMENT CUSTOMERS. Consistent with FAR 12.211 and 12.212, Commercial Computer

Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed

to the U.S. Government under HP's standard commercial license.

13. COMPLIANCE WITH EXPORT LAWS. You shall comply with all laws and regulations of the United

States and other countries ("Export Laws") to assure that the Software is not (1) exported, directly or

indirectly, in violation of Export Laws, or (2) used for any purpose prohibited by Export Laws, including,

without limitation, nuclear, chemical, or biological weapons proliferation.

14. CAPACITY AND AUTHORITY TO CONTRACT. You represent that you are of the legal age of majority

in your state of residence and, if applicable, you are duly authorized by your employer to enter into this

contract.

15. APPLICABLE LAW. This EULA is governed by the laws of the State of California, U.S.A.

16. ENTIRE AGREEMENT. Unless you have entered into a separate license agreement for the Software,

this EULA (including any addendum or amendment to this EULA which is included with the HP Product)

is the entire agreement between you and HP relating to the Software and it supersedes all prior or

contemporaneous oral or written communications, proposals and representations with respect to the

Software or any other subject matter covered by this EULA. To the extent the terms of any HP policies

or programs for support services conict with the terms of this EULA, the terms of this EULA shall

control.

17. CONSUMER RIGHTS. Consumers in some countries, states or territories may have the benet of

certain statutory rights and remedies under consumer legislation in respect of which HP’s liability

cannot lawfully be excluded or limited. If you acquired the Software as a consumer within the

meaning of relevant consumer legislation in your country, state or territory, the provisions of this EULA

(including the disclaimers of warranties, limitations and exclusions of liability) must be read subject to

applicable law and apply only to the maximum extent permitted by that applicable law.

Australian Consumers: If you acquired the Software as a consumer within the meaning of the

‘Australian Consumer Law’ under the Australian Competition and Consumer Act 2010 (Cth) then

despite any other provision of this EULA:

a. the Software comes with guarantees that cannot be excluded under the Australian Consumer

Law, including that goods will be of acceptable quality and services will be supplied with due care

and skill. You are entitled to a replacement or refund for a major failure and compensation for any

other reasonably foreseeable loss or damage. You are also entitled to have the Software repaired

or replaced if it is not of acceptable quality and the failure does not amount to a major failure

b. nothing in this EULA excludes, restricts or modies any right or remedy, or any guarantee,

warranty or other term or condition implied or imposed by the Australian Consumer Law which

cannot be lawfully excluded or limited; and

118

Appendix A Service and support

c. the benets provided to you by the express warranties in this EULA are in addition to other

rights and remedies available to you under the Australian Consumer Law. Your rights under the

Australian Consumer Law prevail to the extent that they are inconsistent with any limitations

contained in the express warranty.

The Software may be capable of retaining user-generated data. HP hereby provides you with

notice that if HP repairs your Software, that repair may result in the loss of that data. To the full

extent permitted by law, the limitations and exclusions of HP’s liability in this EULA apply in respect

of any such loss of data.

If you think that you are entitled to any warranty under this agreement or any of the above

remedies, please contact HP:

Table A-1

HP PPS Australia Pty Ltd

Building F, 1 Homebush Bay

Drive

Rhodes, NSW 2138

Australia

To initiate a support request or warranty claim, please call 13 10 47 (within Australia) or +61 2 8278

1039 (if dialing internationally) or visit www.hp.com.au and select the “Support” tab for the most

current customer service options.

If you are a consumer within the meaning of the Australia Consumer Law and you are purchasing the

Software or warranty and support services for the Software which are not of a kind ordinarily acquired

for personal, domestic or household use or consumption, then despite any other provision of this

EULA, HP limits its liability for failure to comply with a consumer guarantee as follows:

a. provision of warranty or support services for the Software: to any one or more of the following:

re-supply of the services or payment of the costs of having the services re-supplied;

b. provision of the Software: to any one or more of the following: replacement of the Software or

the supply of equivalent software; repair of the Software; payment of the costs of replacing the

Software or of acquiring equivalent software; or payment of the costs of having the Software

repaired; and

c. otherwise, to the maximum extent permitted by law.

New Zealand Consumers: In New Zealand, the Software comes with guarantees that cannot be

excluded under the Consumer Guarantees Act 1993. In New Zealand, Consumer Transaction means

a transaction involving a person who is purchasing goods for personal, domestic or household

use or consumption and not for the purpose of a business. New Zealand consumers who are

purchasing goods for personal, domestic or household use or consumption and not for the purpose

of a business ("New Zealand Consumers") are entitled to repair, replacement or refund for a failure

and compensation for other reasonably foreseeable loss or damage. A New Zealand Consumer (as

dened above) may recover the costs of returning the product to the place of purchase if there

is a breach of the New Zealand consumer law; furthermore, if it will be of signicant cost to the

New Zealand Consumer to return the goods to HP then HP will collect such goods at its own cost.

Where any supply of products or services is for business purposes, you agree that the Consumer

Guarantees Act 1993 does not apply and that given the nature and value of the transaction, this is fair

and reasonable.

End User License Agreement

119

The information contained herein is subject to change without notice. All other product names mentioned

herein may be trademarks of their respective companies. To the extent permitted by applicable law,

the only warranties for HP products and services are set forth in the express warranty statements

accompanying such products and services. Nothing herein should be construed as constituting an

additional warranty. To the extent permitted by applicable law, HP shall not be liable for technical or

editorial errors or omissions contained herein.

Version: April 2019

Customer self-repair warranty service

HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and

allow for greater

exibility in performing defective parts replacement. If during the diagnosis period, HP

identies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to

you for replacement. There are two categories of CSR parts: 1) Parts for which customer self repair is

mandatory. If you request HP to replace these parts, you will be charged for the travel and labor costs

of this service. 2) Parts for which customer self repair is optional. These parts are also designed for

Customer Self Repair. If, however, you require that HP replace them for you, this may be done at no

additional charge under the type of warranty service designated for your product.

Based on availability and where geography permits, CSR parts will be shipped for next business day

delivery. Same-day or four-hour delivery may be offered at an additional charge where geography permits.

If assistance is required, you can call the HP Technical Support Center and a technician will help you over

the phone. HP species in the materials shipped with a replacement CSR part whether a defective part

must be returned to HP. In cases where it is required to return the defective part to HP, you must ship the

defective part back to HP within a dened period of time, normally ve (5) business days. The defective

part must be returned with the associated documentation in the provided shipping material. Failure to

return the defective part may result in HP billing you for the replacement. With a customer self repair, HP

will pay all shipping and part return costs and determine the courier/carrier to be used.

Customer support

Get telephone support for your country/region

Have the product name, serial number, date of purchase, and

problem description ready.

Country/region phone numbers are on the yer that was in the

box with your product or at www.hp.com/support/.

Get 24-hour Internet support, and download software utilities

and drivers

hp.com/support/ljpro4000

Order additional HP service or maintenance agreements www.hp.com/go/carepack

120 Appendix A Service and support

Environmental product stewardship

program

Protecting the environment

HP is committed to providing quality products in an environmentally sound manner. This product has been

designed with several attributes to minimize impacts on our environment.

Battery information

This product may contain a:

● Poly-carbonmonouoride lithium (BR type) or

● Manganese dioxide lithium (CR type)

battery that may require special handling at end-of-life.

NOTE: NOTE for CR type only: Perchlorate material - special handling may apply. See www.dtsc.ca.gov/

hazardouswaste/perchlorate.

Weight: ~3 g

Location: On motherboard

User Removable: No

廢電池請回收

For recycling information, you can contact www.hp.com/hprecycle or contact your local authorities or the

Electronics Industries Alliance: www.eiae.org.

Battery Notice for Brazil (for printers with non-removable

battery)

A bateria deste equipamento não foi projetada para ser removida pelo cliente.

Environmental product stewardship program

121

Battery disposal - California

Perchlorate material - special handling may apply. See www.dtsc.ca.gov/hazardouswaste/perchlorate/.

This product’s real-time clock battery or coin cell battery may contain perchlorate and may require special

handling when recycled or disposed of in California.

Chemical substances

HP is committed to providing our customers with information about the chemical substances in our

products as needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006 of

the European Parliament and the Council). A chemical information report for this product can be found at:

www.hp.com/go/reach.

Electronic hardware recycling

HP encourages customers to recycle used electronic hardware. For more information about recycling

programs go to: www.hp.com/hprecycle.

EPEAT

EPEAT is an Electronic Product Environmental Assessment Tool used to evaluate the effects of a product

on the environment.

HP products are designed to meet EPEAT criteria. Click here for information on HP's EPEAT registered

products.

For more information on EPEAT, go to EPEAT.net.

Material restrictions

This HP product does not contain added mercury.

Material Safety Data Sheet (MSDS)

Material Safety Data Sheets (MSDS) for supplies containing chemical substances (for example, toner) can

be obtained by accessing the HP Web site at www.hp.com/go/msds.

Ozone production

The airborne emissions of ozone for this product has been measured according to a standardized

protocol* and when these emissions data are applied to an anticipated high-use scenario in an ofce

workspace**, HP has determined there is no appreciable amount of ozone generated during printing and

the levels are well within current indoor air quality standards and guidelines.

* Test method for the determination of emissions from hardcopy devices with respect to awarding the

environmental label for ofce devices with printing function; RAL-UZ 219 - BAM January, 2021

** Based on ozone concentration when printing 2 hours per day in 30.6 cubic meter room with a ventilation

rate of 0.68 air changes per hour with HP printing supplies

122

Appendix B Environmental product stewardship program

Paper

This product is capable of using recycled paper and lightweight paper (EcoFFICIENT™) when the paper

meets the guidelines outlined in the HP LaserJet Printer Family Print Media Guide. This product is suitable

for the use of recycled paper and lightweight paper (EcoFFICIENT™) according to EN12281:2002.

Paper use

This product’s duplex feature (manual or automatic) and N-up printing (multiple pages printed on one page)

capability can reduce paper usage and the resulting demands on natural resources.

Plastics

Plastic parts over 25 grams are marked according to international standards that enhance the ability to

identify plastics for recycling purposes at the end of the product’s life.

Power consumption

Power usage drops signicantly while in Ready, Sleep, or Off mode, which saves natural resources and

saves money without affecting the high performance of this product. HP printing and imaging equipment

marked with the ENERGY STAR

logo is qualied to the U.S. Environmental Protection Agency's ENERGY

STAR specications for imaging equipment. The following mark will appear on ENERGY STAR qualied

imaging products:

Additional ENERGY STAR qualied imaging product model information is listed at:

www.hp.com/go/energystar

HP LaserJet print supplies

Original HP Supplies were designed with the environment in mind. HP makes it easy to conserve resources

and paper when printing. And when you are done, we make it easy and free to recycle.

All HP cartridges returned to HP Planet Partners go through a multiphase recycling process where

materials are separated and rened for use as raw material in new Original HP cartridges and everyday

products. No Original HP cartridges returned through HP Planet Partners are ever sent to a landll, and HP

never rells or resells Original HP cartridges.

To participate in the HP Planet Partners return and recycling program, visit www.hp.com/hprecycle.

Select your country/region for information on how to return HP printing supplies. Multi-lingual

program information and instructions are also included in every new HP LaserJet print cartridge

package.

Program availability varies. For more information, visit www.hp.com/hprecycle.

Paper

123

Toner consumption

EconoMode uses less toner, which might extend the life of the print cartridge. HP does not recommend the

full-time use of EconoMode. If EconoMode is used full-time, the toner supply might outlast the mechanical

parts in the print cartridge. If print quality begins to degrade and is no longer acceptable, consider

replacing the print cartridge.

For more information

To obtain information about these environmental topics:

● Product environmental prole sheet for this and many related HP products

● HP’s commitment to the environment

● HP’s environmental management system

● HP’s end-of-life product return and recycling program

● Material Safety Data Sheets

Visit www.hp.com/go/environment.

Also, visit www.hp.com/hprecycle.

Brazil hardware recycling information

Este produto eletrônico e seus componentes não devem ser descartados no lixo comum, pois embora

estejam em conformidade com padrões mundiais de restrição a substâncias nocivas, podem conter,

ainda que em quantidades mínimas, substâncias impactantes ao meio ambiente. Ao nal da vida útil deste

produto, o usuário deverá entregá-lo à HP. A não observância dessa orientação sujeitará o infrator às

sanções previstas em lei.

Após o uso, as pilhas e/ou baterias dos produtos HP deverão ser entregues ao estabelecimento comercial

ou rede de assistência técnica autorizada pela HP.

Para maiores informações, inclusive sobre os pontos de recebimento, acesse:

www.hp.com.br/reciclar

124 Appendix B Environmental product stewardship program

Restriction of Hazardous Substances (China)

CHR-LJ-PK-SFP-03

Restriction of Hazardous Substances (China) 125

China SEPA

The regulation of the implementation on China energy label

for printer, fax, and copier

依据“复印机、打印机和传真机能源效率标识实施规则”，本打印机具有中国能效标签。根据“复印机、打印

机和传真机能效限定值及能效等级” (“GB21521”) 决定并计算得出该标签上所示的能效等级和 TEC (典型

能耗) 值。

1. 能效等级

能效等级分为三个等级，等级 1 级能效最高。根据产品类型和打印速度标准决定能效限定值。

2. 能效信息

2.1 LaserJet 打印机和高性能喷墨打印机

● 典型能耗

典型能耗是正常运行 GB21521 测试方法中指定的时间后的耗电量。此数据表示为每周千瓦时

(kWh)。

标签上所示的能效数字按涵盖根据“复印机、打印机和传真机能源效率标识实施规则”选择的登记装置中

所有配置的代表性配置测定而得。因此，本特定产品型号的实际能耗可能与标签上所示的数据不同。

有关规格的详细信息，请参阅 GB21521 标准的当前版本。

Disposal of waste equipment by users (EU, UK, and India)

This symbol means do not dispose of your product with your other household waste. Instead, you should

protect human health and the environment by handing over your waste equipment to a designated

collection point for the recycling of waste electrical and electronic equipment. For more information,

please contact your household waste disposal service, or go to: www.hp.com/hprecycle.

126 Appendix B Environmental product stewardship program

EU Microplastics

Product Power Data per European Union Commission

Regulation 2023/826 (EU)

For product power data, including the power consumption of the product in networked standby if all

wired network ports are connected and all wireless network ports are activated, please refer to section

P15 ‘Additional Information’ of the product IT ECO Declaration at www.hp.com/us-en/hp-information/

sustainable-impact/document-reports.html.

India Battery Waste Management (BWM) Rules

EPR Registration No: 141163

Restriction on Hazardous Substances (India)

This product, as well as its related consumables and spares, complies with the reduction in hazardous

substances provisions of the "India E-waste Rule 2016." It does not contain lead, mercury, hexavalent

chromium, polybrominated biphenyls or polybrominated diphenyl ethers in concentrations exceeding 0.1

weight % and 0.01 weight % for cadmium, except where allowed pursuant to the exemptions set in

Schedule 2 of the Rule.

EU Microplastics

127

Restriction of Hazardous Substances (Taiwan)

WEEE (Turkey)

Türkiye Cumhuriyeti: AEEE Yönetmeliğine Uygundur

128

Appendix B Environmental product stewardship program

Regulatory informationC

Regulatory statements

Regulatory model identication numbers

Regulatory models

For regulatory identication purposes, your product is assigned a regulatory model number. Regulatory

model numbers should not be confused with marketing names or product numbers.

Table C-1 Regulatory model identication numbers

Product model number Regulatory model number

HP LaserJet Pro 4006n

HP LaserJet Pro 4006dn

HP LaserJet Pro 4007d

HP LaserJet Pro 4007n

HP LaserJet Pro 4007dn

HP LaserJet Pro 4008d

HP LaserJet Pro 4008dn

BOISB-2300-00

European Union & United Kingdom Regulatory Notice

Products bearing the CE marking and UKCA marking comply with one or more of the following EU

Directives and/or equivalent UK Statutory Instruments as may be applicable: Low Voltage Directive

2014/35/EU, EMC Directive 2014/30/EU, Eco Design Directive 2009/125/EC, RED 2014/53/EU, RoHS

Directive 2011/65/EU, Battery Regulation 2023/1542.

Compliance with these directives is assessed using applicable European Harmonized Standards. The full

EU and UK Declaration of Conformity can be found at the following website: www.hp.com/go/certicates

(Search with the product model name or its Regulatory Model Number (RMN), which may be found on the

regulatory label.)

The point of contact for regulatory matters is: Email r[email protected]

The EU point of contact for regulatory matters is:

Regulatory information

129

HP REG 23010, 08028, Barcelona, Spain

The UK point of contact for regulatory matters is:

HP Inc UK Ltd, Regulatory Enquiries, Earley West, 300 Thames Valley Park Drive, Reading, RG6 1PT

European Union Consumer Laser Product

CLASS 1 LASER PRODUCT

CONSUMER LASER PRODUCT

EN 50689:2021

FCC regulations

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant

to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful

interference in a residential installation. This equipment generates, uses and can radiate radio frequency

energy and, if not installed and used in accordance with the instructions, may cause harmful interference

to radio communications. However, there is no guarantee that interference will not occur in a particular

installation. If this equipment does cause harmful interference to radio or television reception, which

can be determined by turning the equipment off and on, the user is encouraged to try to correct the

interference by one or more of the following measures:

● Reorient or relocate the receiving antenna.

● Increase the separation between the equipment and receiver.

● Connect the equipment into an outlet on a circuit different from that to which the receiver is

connected.

● Consult the dealer or an experienced radio/TV technician for help.

NOTE: Any changes or modications to the printer that are not expressly approved by HP could void

the user’s authority to operate this equipment.

Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC rules.

Canada - Industry Canada ICES-003 Compliance Statement

CAN ICES (B)/NMB (B)

VCCI statement (Japan)

VCCI 32-1 規定適合の場合

130

Appendix C Regulatory information

Power cord instructions

Make sure your power source is adequate for the product voltage rating. The voltage rating is on the

product label. The product uses either 100-127 Vac or 220-240 Vac and 50/60 Hz.

Connect the power cord between the product and a grounded AC outlet.

CAUTION: To prevent damage to the product, use only the power cord that is provided with the product.

NOTE: Symbol "~" represents alternating current.

Power cord statement (Japan)

Laser safety

The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration

has implemented regulations for laser products manufactured since August 1, 1976. Compliance is

mandatory for products marketed in the United States. The device is certied as a “Class 1” laser product

under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard

according to the Radiation Control for Health and Safety Act of 1968. Since radiation emitted inside the

device is completely conned within protective housings and external covers, the laser beam cannot

escape during any phase of normal user operation.

WARNING! Using controls, making adjustments, or performing procedures other than those specied

in this user guide may result in exposure to hazardous radiation.

For other US/Canada regulatory matters, please contact:

HP Inc.

1501 Page Mill Rd, Palo Alto, CA 94304, USA

Email contact: r[email protected] or Telephone contact: +1 (650) 857-1501

Laser statement for Finland

Luokan 1 laserlaite

HP LaserJet Pro 4006n, 4006dn, 4007d, 4007n, 4007dn, 4008d, 4008dn, laserkirjoitin on käyttäjän

kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää

lasersäteen pääsyn laitteen ulkopuolelle. Laitteen turvallisuusluokka on määritetty standardin EN

60825-1:2014 +A11:2021 mukaisesti.

VAROITUS !

Laitteen käyttäminen muulla kuin käyttöohjeessa mainitulla tavalla saattaa altistaa käyttäjän

turvallisuusluokan 1 ylittävälle näkymättömälle lasersäteilylle.

VARNING !

Om apparaten används på annat sätt än i bruksanvisning specicerats, kan användaren utsättas för

osynlig laserstrålning, som överskrider gränsen för laserklass 1.

Power cord instructions

131

HUOLTO

HP LaserJet Pro 4006n, 4006dn, 4007d, 4007n, 4007dn, 4008d, 4008dn - kirjoittimen sisällä ei ole

käyttäjän huollettavissa olevia kohteita. Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen

koulutettu henkilö. Tällaiseksi huoltotoimenpiteeksi ei katsota väriainekasetin vaihtamista, paperiradan

puhdistusta tai muita käyttäjän käsikirjassa lueteltuja, käyttäjän tehtäväksi tarkoitettuja ylläpitotoimia, jotka

voidaan suorittaa ilman erikoistyökaluja.

VARO !

Mikäli kirjoittimen suojakotelo avataan, olet alttiina näkymättömällelasersäteilylle laitteen ollessa

toiminnassa. Älä katso säteeseen.

VARNING !

Om laserprinterns skyddshölje öppnas då apparaten är i funktion, utsättas användaren för osynlig

laserstrålning. Betrakta ej strålen.

Tiedot laitteessa käytettävän laserdiodin säteilyominaisuuksista: Aallonpituus 775-800 nm Teho 5 mW

Luokan 3B laser.

Nordic Statements (Denmark, Finland, Norway, Sweden)

Denmark:

Apparatets stikprop skal tilsuttes en stikkontakt med jord, som giver forbindelse til stikproppens jord.

Finland:

Laite on liitettävä suojakoskettimilla varustettuun pistorasiaan.

Norway:

Apparatet må tilkoples jordet stikkontakt.

Sweden:

Apparaten skall anslutas till jordat uttag.

GS statement (Germany)

Das Gerät ist nicht für die Benutzung im unmittelbaren Gesichtsfeld am Bildschirmarbeitsplatz

vorgesehen. Um störende Reexionen am Bildschirmarbeitsplatz zu vermeiden, darf dieses Produkt nicht

im unmittelbaren Gesichtsfeld platziert werden.

Das Gerät ist kein Bildschirmarbeitsplatz gemäß BildscharbV. Bei ungünstigen Lichtverhältnissen (z. B.

direkte Sonneneinstrahlung) kann es zu Reexionen auf dem Display und damit zu Einschränkungen der

Lesbarkeit der dargestellten Zeichen kommen.

Die Bilddarstellung dieses Gerätes ist nicht für verlängerte Bildschirmtätigkeiten geeignet.

132

Appendix C Regulatory information

Eurasian Conformity (Armenia, Belarus, Kazakhstan, Kyrgyzstan)

Taiwan BSMI USB Port (Walk-up) statement

台灣 BSMI USB 埠 (Walk-up) 聲明

產品前端, 上方或側邊之 USB 埠 (walk-up 埠), 僅支持隨身碟.

Product Safety Statements

Do not extend more than one paper tray at a time.

Eurasian Conformity (Armenia, Belarus, Kazakhstan, Kyrgyzstan)

133

Do not use paper tray as a step.

All trays must be closed while relocating/moving product.

Keep hands out of paper tray when closing.

If the printer has a keyboard, close keyboard tray when not in use.

134 Appendix C Regulatory information

Index

Symbols/Numerics

550-sheet paper trays

part numbers 26

550-sheet trays

jams 69

accessories

ordering 25

overview 25

part numbers 26

acoustic specications 11

alternative letterhead mode 13

anticounterfeit supplies 102, 115

applications

access, control panel 4

batteries included 121, 122

battery disposal, California 122

battery notice,Brazil 121

Battery Waste Management

(BWM) 127

bin, output

locating 2

browser requirements

HP Embedded Web Server 49

cartridge

replacing 33

cartridge policy 27, 28

cartridge protection 27, 31

cartridges

non-HP 102, 115

order numbers 34

recycling 121, 123

warranty 102, 114

ce marking 129

Class 1 consumer laser 130

cleaning

paper path 87

control panel

accessing applications 4

help 63

locating 2

locating features 4

counterfeit supplies 102, 115

customer support

online 63, 102, 120

default gateway, setting 55

deleting

stored jobs 44, 47

dial, control panel

locating 4

dimensions, printer 10

disposal, end-of-life 121, 122

double-sided printing

Mac 41

Windows 39

drivers, supported 7

duplex printing

Mac 41

duplex printing (double-sided)

settings (Windows) 39

Windows 39

duplexer

jams 69

duplexing

manually (Mac) 41

manually (Windows) 39

Dynamic Security Enabled

Printers 25, 60, 114

EconoMode setting 58, 87

economy settings 58

electrical specications 11

electronic hardware

recycling 121, 122

Embedded Web Server (EWS)

assigning passwords 57

features 49

end-of-life disposal 121, 122

envelopes

loading 22

orientation 22

environmental stewardship

program 121

eu microplastics 127

Eurasian conformity 129, 133

FCC regulations 129

Finnish laser safety

statement 129, 131

rmware

updating 60

fraud Web site 102, 115

fuser

jams 81, 83

gateway, setting default 55

genuine HP cartridges 27, 28

hardware recycling, Brazil 121,

124

help, control panel 63

HP Customer Care 63, 102, 120

HP Embedded Web Server

menus 50

settings 50

HP Embedded Web Server (EWS)

features 49

HP EWS, using 49

HP fraud Web site 102, 115

HP Printer Home Page, using 49

HP Web Jetadmin 59

image quality

check toner cartridge

status 87

check toner-cartridge

status 88

interface ports

locating 3

IP network settings

congure 54

IPv6 address 55

jams

550-sheet trays 69

duplexer 69

fuser 81, 83

Index

135

locations 69, 70

output bin 69, 79

rear door 77

Tray 1 69, 71

Tray 2 69, 73

Japanese VCCI statement 129,

130

Jetadmin, HP Web 59

jobs, stored

creating (Windows) 44

deleting 44, 47

Mac settings 44

printing 44

Korean EMC statement 129

label

orientation 23

labels

orientation, loading 24

printing on 23

labels, loading 23

laser safety statements 129, 131

license, software 102, 115

paper in Tray 1 13

paper in Tray 2 16

paper in Tray 3 19

local area network (LAN)

locating 3

Mac driver settings

Job Storage 44

managing the printer

overview 49

manual duplex

Mac 41

Windows 39

material restrictions 121, 122

Material Safety Data Sheet

(MSDS) 121, 122

memory

included 5, 6

memory chip (toner)

locating 33

memory chip, toner cartridge

description 102, 115

menus

HP Embedded Web Server 50

mercury-free product 121, 122

multiple pages per sheet

printing (Mac) 41

printing (Windows) 39

network settings 54

networks

default gateway 55

HP Web Jetadmin 59

IPv6 address 55

subnet mask 55

supported 5, 6

non-HP supplies 102, 115

on/off button

locating 2

online help, control panel 63

online support 63, 102, 120

Open source license 2

operating systems, supported 7

ordering

supplies and accessories 25

orientation

labels 24

output bin

clear jams 69, 79

locating 2

pages per minute 5, 6

pages per sheet

selecting (Mac) 41

selecting (Windows) 39

paper

jams 69

loading Tray 1 13

loading Tray 2 16

loading Tray 3 19

selecting 87, 90

Tray 1 orientation 13, 15

Tray 2 orientation 18

Tray 3 orientation 21

paper jams

550-sheet trays 69

duplexer 69

fuser 81, 83

locations 69, 70

output bin 69, 79

rear door 77

Tray 1 69, 71

Tray 2 69, 73

paper pickup problems

solving 65-67

paper trays

overview 13

part numbers 26

paper type

selecting (Windows) 39

paper types

selecting (Mac) 41

paper, ordering 25

part numbers

accessories 26

replacement parts 27

supplies 26

toner cartridges 26

parts

overview 25

ports

locating 3

potential shock hazard 2

power

consumption 11

power connection

locating 3

power switch

locating 2

print drivers, supported 7

print media

loading in Tray 1 13

print on both sides

Mac 41

manually, Windows 39

Windows 39

print quality 99

printer

overview 1

printing

overview 39

stored jobs 44

printing on both sides

settings (Windows) 39

private printing 44

product number

location 3

protect cartridges 27, 31

rear door

clear jams 77

locating 3

recycling 121, 123

electronic hardware 121, 122

replacement parts

part numbers 27

136

Index

replacing

toner cartridge 33

safety statements 129, 131

security features 57

serial number

locating 3

shut down after delay

setting 58

sleep delay

setting 58

software

software license

agreement 102, 115

specications

electrical and acoustic 11

storage, job

Mac settings 44

store print jobs 44

stored jobs

creating (Mac) 44

creating (Windows) 44

deleting 44, 47

printing 44

storing jobs

with Windows 44

subnet mask 55

supplies

counterfeit 102, 115

low threshold settings 64

non-HP 102, 115

ordering 25

overview 25

part numbers 26

recycling 121, 123

replacing toner cartridge 33

using when low 64

support

online 63, 102, 120

supported operating systems 7

System Health Apps 99

system requirements

HP Embedded Web Server 49

Taiwan EMI statement 129

TCP/IP

manually conguring IPv6

parameters 55

technical support

online 63, 102, 120

toner cartridge

components 33

low threshold settings 64

replacing 33

using when low 64

toner cartridges

memory chips 102, 115

non-HP 102, 115

order numbers 34

part numbers 26

recycling 121, 123

See toner cartridges

warranty 102, 114

Tray 1

jams 69, 71

loading envelopes 22

paper orientation 13, 15

Tray 2

jams 69, 73

loading 16

paper orientation 18

Tray 3

loading 19

paper orientation 21

trays

capacity 5, 6

included 5, 6

locating 2

troubleshooting

check toner cartridge

status 87

check toner-cartridge

status 88

jams 69

network problems 99

overview 63

paper feed problems 65

wired network 99

two-sided printing

settings (Windows) 39

warranty

customer self repair 102, 120

license 102, 115

product 102

toner cartridges 102, 114

waste disposal 121, 126

web browser requirements

HP Embedded Web Server 49

Web sites

customer support 63, 102,

120

fraud reports 102, 115

Material Safety Data Sheet

(MSDS) 121, 122

websites

HP Web Jetadmin,

downloading 59

weight, printer 10

Index 137

HP 8X3D2A LaserJet Pro 4006n Printer

Product's Documents

HP LaserJet Pro 4006, HP LaserJet Pro 4007, HP LaserJet Pro 4008 - User Guide

Specifications

HP 8X3D2A Questions and Answers

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