User Guide
SUMMARY
This guide provides technical specifications and information about monitor features, setting up the monitor, and
using the monitor.
Legal information
© Copyright 2025 HP Development
Company, L.P.
macOS is a trademark of Apple Inc.,
registered in the U.S. and other countries
and regions. Microsoft and Windows are
either registered trademarks or trademarks
of Microsoft Corporation in the United
States and/or other countries. USB Type-C
and USB-C are registered trademarks of
USB Implementers Forum. VESA, DisplayPort
and the DisplayPort logo are trademarks
owned by the Video Electronics Standards
Association (VESA) in the United States and
other countries.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
Product notice
This guide describes features that are
common to most models. Some features
may not be available on your product.
To access the latest user guide, go to
http://www.hp.com/support, and follow the
instructions to find your product. Then select
Setup & User Guides.
To help us improve this document, please
send any suggestions, comments, or errors
to
mailto:hp.doc.feedback@hp.com. Include
the document part number when submitting
your feedback.
First Edition: September 2025
Document Part Number: P57939-001
Table of contents
1 About this guide.....................................................................................................................................................................................................................................1
2 Getting started...................................................................................................................................................................................................................................... 2
Important safety information............................................................................................................................................................................................... 2
More HP resources......................................................................................................................................................................................................................3
Preparing to call technical support......................................................................................................................................................................3
Getting to know your monitor............................................................................................................................................................................................... 3
Features ...................................................................................................................................................................................................................................3
Front components.............................................................................................................................................................................................................5
Rear components...............................................................................................................................................................................................................7
Camera components......................................................................................................................................................................................................8
Locating the serial number and product number......................................................................................................................................9
Setting up the monitor ..............................................................................................................................................................................................................9
Attaching the monitor stand (curved screen monitor).........................................................................................................................10
Mounting the monitor head....................................................................................................................................................................................... 11
Removing the monitor stand........................................................................................................................................................................ 12
Attaching the monitor head to a mounting device....................................................................................................................... 12
Connecting the cables ................................................................................................................................................................................................14
Adjusting the monitor ...................................................................................................................................................................................................19
Installing a security cable.......................................................................................................................................................................................... 21
Turning on the monitor................................................................................................................................................................................................. 21
HP watermark and image retention policy................................................................................................................................................... 22
Connecting an HP notebook or desktop ...................................................................................................................................................... 23
Using USB Type-C mode............................................................................................................................................................................................23
Connecting to a desktop PC without USB Type-C..................................................................................................................................23
3 Using the monitor ............................................................................................................................................................................................................................ 25
Downloading HP Display Center ....................................................................................................................................................................................25
Downloading software and utilities.............................................................................................................................................................................. 25
The Information (INF) file....................................................................................................................................................................................................... 25
The Image Color Matching (ICM) file............................................................................................................................................................................26
Using the OSD menu...............................................................................................................................................................................................................26
Using the Joypad buttons.....................................................................................................................................................................................................27
Reassigning the OSD menu options............................................................................................................................................................................28
Display mode status................................................................................................................................................................................................................28
Changing the power mode setting................................................................................................................................................................................28
Using auto-sleep mode..........................................................................................................................................................................................................28
Using PiP and PbP and Virtual Multiple Display................................................................................................................................................... 29
Using the camera....................................................................................................................................................................................................................... 32
iii
Setting up Windows Hello facial recognition.........................................................................................................................................................34
Using the computer camera for Windows Hello......................................................................................................................................34
Using the monitor camera for Windows Hello...........................................................................................................................................35
Setting up Auto Lock and Awake ...................................................................................................................................................................................35
Using low blue light mode....................................................................................................................................................................................................36
Ambient light sensor ...............................................................................................................................................................................................................36
HP Device Bridge.......................................................................................................................................................................................................................36
Connect the cables.......................................................................................................................................................................................................36
Download HP Device Bridge....................................................................................................................................................................................37
Install HP Device Bridge.............................................................................................................................................................................................38
Enable settings for HP Device Bridge .............................................................................................................................................................38
Using HP Device Bridge.............................................................................................................................................................................................39
Transferring files and data.......................................................................................................................................................................................40
Stopping HP Device Bridge (Windows)...........................................................................................................................................................40
Stopping HP Device Bridge (macOS)...............................................................................................................................................................40
Split-screen....................................................................................................................................................................................................................................40
Using the split-screen function buttons.........................................................................................................................................................40
Connecting a second computer to the monitor using the KVM function.............................................................................. 42
Toggle in KVM Mode...................................................................................................................................................................................................... 42
Using PiP, PbP, and VMD............................................................................................................................................................................................. 42
Connection priorities in KVM mode .................................................................................................................................................................43
Updating monitor firmware ................................................................................................................................................................................................44
Text to Speech (select products/regions only)..................................................................................................................................................... 45
4 Support and troubleshooting..................................................................................................................................................................................................46
Using the self-test function ................................................................................................................................................................................................46
Internal test pattern generator.........................................................................................................................................................................................47
Solving common issues........................................................................................................................................................................................................48
Button lockouts ...........................................................................................................................................................................................................................49
5 Maintaining the monitor..............................................................................................................................................................................................................50
Maintenance guidelines........................................................................................................................................................................................................50
Cleaning the monitor ...................................................................................................................................................................................................50
Shipping the monitor..................................................................................................................................................................................................... 51
Appendix A Technical specifications .................................................................................................................................................................................... 52
124.5 cm (49.0 in) model specifications (DQHD)................................................................................................................................................... 52
Preset display resolutions...................................................................................................................................................................................................53
124.5 cm (49.0 in) curved model (DQHD).........................................................................................................................................................53
High-definition video formats...........................................................................................................................................................................................54
Energy saver feature...............................................................................................................................................................................................................54
Appendix B Accessibility................................................................................................................................................................................................................56
HP and accessibility.................................................................................................................................................................................................................56
Finding the technology tools you need...........................................................................................................................................................56
iv
The HP commitment.....................................................................................................................................................................................................56
International Association of Accessibility Professionals (IAAP)...................................................................................................57
Finding the best assistive technology..............................................................................................................................................................57
Assessing your needs ......................................................................................................................................................................................57
Accessibility for HP products......................................................................................................................................................................57
Monitor accessibility features (select products/regions only).................................................................................................................58
Built-in accessibility features.................................................................................................................................................................................58
What is Accessibility Mode?...................................................................................................................................................................................58
How do you turn Accessibility Mode on or off?........................................................................................................................................58
Standards and legislation ...................................................................................................................................................................................................59
Standards.............................................................................................................................................................................................................................59
Mandate 376 – EN 301 549 ............................................................................................................................................................................60
Web Content Accessibility Guidelines (WCAG).............................................................................................................................60
Legislation and regulations.....................................................................................................................................................................................60
Useful accessibility resources and links ..................................................................................................................................................................60
Organizations.....................................................................................................................................................................................................................61
Educational institutions..............................................................................................................................................................................................61
Other disability resources ........................................................................................................................................................................................61
HP links....................................................................................................................................................................................................................................61
Contacting support.................................................................................................................................................................................................................. 62
Index................................................................................................................................................................................................................................................................63
v
About this guide1
This guide provides technical specifications and information about monitor features, setting up the
monitor, and using the software. Depending on the model, your monitor may not have all the features
included in this guide.
WARNING! Indicates a hazardous situation that, if not avoided, could result in serious injury or death.
CAUTION: Indicates a hazardous situation that, if not avoided, could result in minor or moderate
injury.
IMPORTANT: Indicates information considered important but not hazard-related (for example,
messages related to property damage). Warns the user that failure to follow a procedure exactly as
described could result in loss of data or in damage to hardware or software. Also contains essential
information to explain a concept or to complete a task.
NOTE: Contains additional information to emphasize or supplement important points of the main text.
TIP: Provides helpful hints for completing a task.
This product incorporates HDMI® technology.
About this guide
1
Getting started2
Read this chapter to learn about safety information and where to find additional HP resources.
Important safety information
An AC adapter and power cord might be included with the monitor. If you use another cord, use only a
power source and connection appropriate for this monitor.
For information about the correct power cord set to use with the monitor, see the
Product Notices
at HP
Regulatory, Safety, Compliance, and Warranty Information.
WARNING! To reduce the risk of electric shock or damage to the equipment:
● Plug the power cord into an AC outlet that is easily accessible at all times.
● If the power cord has a three-pin attachment plug, plug the cord into a grounded (earthed) three-
pin outlet.
● Disconnect power from the monitor by unplugging the power cord from the AC outlet. When
unplugging the power cord from the AC outlet, grasp the cord by the plug.
For your safety, do not place anything on power cords or cables. Take care to route all cords and cables
connected to the monitor so that they cannot be stepped on, pulled, grabbed, or tripped over.
To reduce the risk of serious injury, read the
Safety & Comfort Guide
provided with your user guides.
It describes proper workstation setup and proper posture, health, and work habits for computer users.
The
Safety & Comfort Guide
also provides important electrical and mechanical safety information. The
Safety & Comfort Guide
is also available on the web at http://www.hp.com/ergo.
IMPORTANT: For the protection of the monitor and the computer, connect all power cords for the
computer and its peripheral devices (such as a monitor, printer, scanner) to a surge protection device
such as a power strip or uninterruptible power supply (UPS). Not all power strips provide surge
protection; the power strip must be specifically labeled as having this capability. Use a power strip
whose manufacturer offers a damage replacement policy so that you can replace the equipment if
surge protection fails.
Use the appropriate and correctly sized furniture designed to properly support your monitor.
WARNING! Monitors that are inappropriately situated on dressers, bookcases, shelves, desks,
speakers, chests, or carts could fall over and cause personal injury.
WARNING! Stability hazard: The device might fall, causing serious personal injury or death. To prevent
injury, securely attach the monitor to the floor or wall in accordance with the installation instructions.
WARNING! This equipment is not suitable for use in locations where children are likely to be present.
NOTE: This product is suitable for entertainment purposes. Consider placing the monitor in a
controlled luminous environment to avoid interference from surrounding light and bright surfaces that
might cause disturbing reflections from the screen.
2
Chapter 2 Getting started
More HP resources
Use this table to locate resources that provide product details, how-to information, and more.
Table 2-1 Additional information
Resource Contents
Setup Instructions Overview of monitor setup and features
HP support For HP support or to resolve a hardware or software problem, perform
one of these tasks:
● Go to http://www.hp.com/support, and follow the instructions to
find your product.
● Select the Search icon in the taskbar, type support in the search
box, and then select HP Support Assistant.
● Select the question mark icon in the taskbar.
NOTE:
Contact customer support to replace the power cord, the AC adapter (select products only), or
any other cables that shipped with your monitor.
Preparing to call technical support
Use this information if you have to troubleshoot an issue.
If you cannot solve a problem using Support and troubleshooting on page 46, a call to technical
support can provide additional help. Have the following information available when you call.
● Monitor model number
● Monitor serial number
● Purchase date on invoice
● Conditions under which the problem occurred
● Error messages received
● Hardware configuration
● Name and version of the hardware and firmware that you are using
Getting to know your monitor
Your monitor has top-rated features. This section provides details about your components, where they
are located, and how they work.
Features
Depending on the model, your monitor might include the following features:
More HP resources
3
Display features:
● 124.5 cm (49 in) diagonal viewable screen area with 5120 × 1440 (DQHD) resolution, plus full-screen
support for lower resolutions; includes custom scaling for maximum image size while preserving
original aspect ratio
● Liquid crystal display (LCD)
● True 8 bits
● 99% sRGB
● 1800R curvature
● 165 Hz refresh rate
● Typical brightness: 400 nits
● 4000:1 contrast ratio
● Antiglare panel with an LED backlight
● 178° viewing angle to allow viewing from a sitting or standing position, or moving from side to side
● Tilt, swivel, and height adjustment capabilities
● Picture-in-Picture (PiP) that overlays a second display session over the primary session
● Picture-by-Picture (PbP) that splits the display into divisions
● HP Device Bridge that allows use of a single keyboard and mouse across two connected computers
as well as the transfer of files and data between computers.
● Virtual Multiple Display (VMD) that can divide the display into as many as three independent
workspaces
● KVM and smart KVM switches between two connected computers using the same keyboard and
mouse and prioritizes control to a connected computer based on connection type
● Auto Lock and Awake senses user presence and wakes up the computer without having to log in
again
● Ambient light sensor automatically adjusts screen brightness to account for environmental lighting
● Single power on turns the monitor and applicable HP products on and off (if connected to USB
Type-C®)
● Integrated Poly Studio 5 MP pop-up tiltable camera
● Buit-in dual DNN AI noise reduction microphones
● Poly Camera Pro AI-powered software features (HP AI PC is required)
● Conferencing control buttons
● Windows Hello facial recognition
● Four on-screen display (OSD) buttons, three that you can reconfigure to quickly allow selection of
the most commonly used operations
4
Chapter 2 Getting started
● Built-in, down-firing 2 × 3 W woofer + 2 × 5 W tweeter speakers
● On-screen display (OSD) adjustments in several languages for easy setup and screen optimization
● Energy saver feature to meet requirements for reduced power consumption
● Security cable slot on the rear of the monitor for an optional security cable
● Cable management feature for placement of cables and cords
● Plug and Play capability, if supported by your operating system
● Joypad OSD navigation
● HP Eye Ease (TÜV Eye Comfort 3.0 certified)
● Compatible with the following software:
– HP Display Center
– HP Client Management Script Library (CMSL)
– Device Bridge 2.0
● Secure firmware updates with HP Display Center
● Ergonomic monitor setup guide using the HP Display Center software during first time use
● Text-to-Speech (TTS) functionality (select regions only)
Connectors:
● DisplayPort™ video input
● High-Definition Multimedia Interface (HDMI) video input
● Two USB Type-C Alt DisplayPorts with 140 W power delivery
● Three USB ports (7.5 W) and one USB Type-C port (15 W) that connect to USB devices (downstream)
● 3.5 mm audio-in/audio-out jack
● RJ-45 (network) jack with IT Manageability (MAPT, PXE Boot, Wake on LAN)
Monitor stand:
● Removable stand for flexible monitor head mounting solutions
● 100 mm × 100 mm VESA® mounting capability for attaching the monitor to a wall mount device or
swing arm
NOTE: For safety and regulatory information, see the
Product Notices
at HP Regulatory, Safety,
Compliance, and Warranty Information. To access the latest user guide, go to
http://www.hp.com/support, and follow the instructions to find your product. Then select Setup & User
Guides.
Front components
Use this illustration and table to identify the components on the front of the monitor.
Front components
5
Table 2-2 Front components and their descriptions
Component Description
(1) Speaker mute Mutes the sound from the speaker.
(2) Volume down Reduces the volume on the monitor speaker.
(3) Volume up Increases the volume on the monitor speaker.
(4) Microphone mute Mutes the microphone on the monitor.
(5) USB Type-C port (downstream) Connects a USB cable to a peripheral device, such as a keyboard, mouse, or USB
hard drive and supports maximum power up to 15 W.
(6) Audio-out (headphone)/Audio-in
(microphone) combo jack
Connects optional powered stereo speakers, headphones, earbuds, a headset, or
a television audio cable. Also connects an optional headset microphone. This jack
does not support optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the volume before putting
on headphones, earbuds, or a headset. For additional safety information, see the
Regulatory, Safety, and Environmental Notices
.
To access this guide:
Select the Search icon in the taskbar, type HP Documentation in the search box,
and then select HP Documentation.
NOTE: When a device is connected to the jack, the computer speakers are
disabled.
(7) USB port Connects a USB cable to a peripheral device, such as a keyboard, mouse, or USB
hard drive and supports maximum power up to 7.5 W.
(8) Power button Turns the monitor on or off.
NOTE: When applicable HP products are connected to the USB Type-C port,
pressing the power button on the display turns your notebook on or off, or puts it to
sleep, based on your power setting.
(9) Power LED Indicates that the monitor is turned on.
6 Chapter 2 Getting started
Rear components
Use this illustration and table to identify the components on the rear of the monitor.
Table 2-3 Rear components and their descriptions
Component Description
(1) Joypad Press to open the OSD settings.
(2) Security cable slot Connects an optional security cable.
(3) Power connector Connects a power cord.
(4) HDMI port Connects the HDMI cable to a source device such as a computer.
(5) DisplayPort Connects a DisplayPort cable to a source device such as a computer.
(6) USB Type-C ports (upstream)
(2)
Connects a USB Type-C cable to a source device, such as a computer. This USB
Type-C port can function as a DisplayPort audio/video input or as a USB Type-C 3.2
Gen 1 connection.
The USB Type-C ports offer a faster transfer rate, and the alternate mode with DP1.4
supports the maximum resolution of 5120 × 1440 @ 165 Hz. The ports can also be
used to deliver up to 140 W of power between them. Power delivery outputs are 28
V/5 A, 20 V/5 A, 15 V/5 A, 12 V/5 A, 9 V/3 A, 5 V/3 A.
Connecting a USB Type-C cable from a source device to this port on the monitor
enables USB ports on the monitor.
NOTE: The USB Type-C port can also function as a USB port when connected to a
USB Type-C port on a source device. The USB Type-C port can function as a
DisplayPort video input, a USB 3.2 Gen2 upstream connection, or to deliver up to 140
W to an HP device. Power outputs are 5 V/3 A, 9 V/3 A, 12 V/5 A, 15 V/5 A, 20 V/5 A, 28
V/5 A with a total maximum output of 140 W.
Be sure to only connect equipment to the USB Type-C port that complies
with IEC 62368-1 or IEC 60950-1. For a list of compatible equipment, go to
http://www.hp.com/go/hppc-60950-62368.
Rear components
7
Table 2-3 Rear components and their descriptions (continued)
Component Description
(7) RJ-45 (network) jack Network (RJ-45) data rate via USB Type-C max speed is 1000 Mbps.
● Green (left): The network is connected.
● Amber (right): Activity is occurring on the network.
NOTE: Supports out-of-band Wake on Lan (WOL), out-of-band Mac Address
Passthrough (MAPT), and PXE boot (HP models only). The functionality might vary with
PC settings.
NOTE: This network port is fully energy efficient according to IEEE standards (IEEE
802.3az-2010), as long as all connected devices support this feature.
(8) USB Type-A port Connects a USB cable to a peripheral device, such as a keyboard, mouse, or USB
hard drive and supports maximum power up to 7.5 W.
NOTE: This port also serves as the dedicated port for the Text-to-Speech (TTS)
adapter.
(9) USB Type-A port (includes
keyboard, video, mouse [KVM]
connection)
Connects a USB cable to a peripheral device, such as a keyboard, mouse, or USB
hard drive, and supports maximum power up to 7.5 W. This is the dedicated USB
Type-A port for KVM functions. It supports the KVM hot-key function on a keyboard
that is connected to this port.
Camera components
Use this illustration and table to identify the components on the camera.
Table 2-4
Camera components (camera model only)
Component Description
(1) Tilt levers (2) Allow you to tilt the camera.
(2) Microphone Features active noise cancellation.
(3) Camera light Indicates that the webcam is powered on.
8 Chapter 2 Getting started
Table 2-4 Camera components (camera model only) (continued)
Component Description
(4) RGB camera Allows you to perform RGB video recording.
(5) Infrared camera Allows you to use Windows® Hello for facial recognition and provides better
operation in low-light situations.
(6) Infrared light Indicates the status of the infrared webcam.
(7) Presence detection sensor Detects the presence of a person in front of the camera.
(8) Ambient light sensor Adjusts the display brightness according to lighting conditions in the environment.
Locating the serial number and product number
The serial number and product model number are located on a label on the rear of the monitor. You
might need these numbers when you contact HP for support.
Setting up the monitor
This section describes attaching the monitor stand or wall mount and the options for connecting your
monitor to a PC, notebook, gaming console, or similar device.
WARNING! To reduce the risk of serious injury, read the
Safety & Comfort Guide
. It describes proper
workstation setup and proper posture, health, and work habits for computer users. The
Safety &
Locating the serial number and product number
9
Comfort Guide
also provides important electrical and mechanical safety information. The
Safety &
Comfort Guide
is available on the web at http://www.hp.com/ergo.
IMPORTANT: To prevent damage to the monitor, do not touch the surface of the LCD panel. Pressure
on the panel can cause nonuniformity of color or disorientation of the liquid crystals. If this occurs, the
screen will not recover to its normal condition.
IMPORTANT: To prevent the screen from getting scratched, defaced, or broken and to prevent
damage to the control buttons, position the monitor facedown on a flat surface covered with protective
sheet foam or a nonabrasive cloth.
Attaching the monitor stand (curved screen monitor)
Correctly attaching your monitor stand is critical for safe use. This section describes how to safely
attach a stand.
TIP: Consider the placement of the monitor, because surrounding light and bright surfaces might
cause interfering reflections.
NOTE: The procedures for attaching a monitor stand might be different on other models.
NOTE: Leave the monitor in the box to protect the screen.
1. Open the box so that the monitor head is facedown in the box.
2. Remove the protective covering from the monitor.
3. Position the monitor stand on the mounting plate on the rear of the monitor, and then snap the
monitor stand into place.
10
Chapter 2 Getting started
4. Attach the base to the monitor stand (1), and then tighten the screws (2).
CAUTION: Use caution when lifting the monitor from the box because the monitor is very heavy.
IMPORTANT: When you are removing the curved monitor from the box, be sure that you place both
hands on the stand to lift the monitor.
Mounting the monitor head
To attach your monitor to a wall using a swing arm or other mounting fixture, follow the steps in this
section to safely and securely connect your monitor.
IMPORTANT: This monitor supports the VESA industry-standard 100 mm mounting holes. To attach a
third-party mounting solution to the monitor head, use four 4 mm, 0.7 pitch, and 10 mm long screws (M4
× 10L). Longer screws might damage the monitor. Be sure that the manufacturer’s mounting solution is
Mounting the monitor head
11
compliant with the VESA standard and is rated to support the weight of the monitor head. For best
performance, use the power and video cables provided with the monitor.
NOTE: Use a UL-listed, CSA-listed, or GS-listed wall-mount bracket when you attach the monitor to a
mounting fixture.
Removing the monitor stand
If you decide to use a wall mount instead of the monitor stand that you attached, first remove the stand.
IMPORTANT: Before you disassemble the monitor, be sure that the monitor is turned off and all cables
are disconnected.
IMPORTANT: To position and stabilize the monitor, HP recommends that two people perform these
procedures.
1. Disconnect and remove all cables from the monitor.
2. Position the monitor facedown in the box.
3. Push up the latch (1) near the bottom center of the stand where it attaches to the monitor.
4. Remove the stand (2).
Attaching the monitor head to a mounting device
You might need additional tools such as a screwdriver (purchased separately) when you attach a
mounting device. To avoid damage to your monitor, follow these instructions.
1. Remove the monitor stand.
12
Chapter 2 Getting started
2. Remove the two screws from the stand connector (1), and then lift the connector (2) up to remove it
from the monitor.
3. Attach the VESA mount (1), and then secure it with two screws (2).
Attaching the monitor head to a mounting device
13
4. Attach the curved monitor to a swing arm or other mounting device by inserting four mounting
screws through the holes on the mounting device and into the VESA screw holes on the back of the
monitor head.
Connecting the cables
In addition to details about how to connect a cable, this section contains information about how your
monitor functions when you connect certain cables.
NOTE: Depending on the model, the monitor might be capable of supporting USB Type-C, HDMI, or
DisplayPort inputs. The video mode is determined by the video cable used. The monitor automatically
determines which inputs have valid video signals. You can select the inputs through the OSD menu. The
monitor ships with select cables. Not all cables shown in this section are included with the monitor.
1. Place the monitor in a convenient, well-ventilated location near the computer.
2. Connect one end of the power cord to the power connector on the monitor and the other end to a
grounded AC outlet.
WARNING! To reduce the risk of electric shock or damage to the equipment:
● Do not disable the power cord grounding plug. The grounding plug is an important safety
feature.
● Plug the power cord into a grounded (earthed) AC outlet that is easily accessible at all times.
● Disconnect power from the equipment by unplugging the power cord from the AC outlet.
For your safety, do not place anything on power cords or cables. Arrange them so that no one can
accidentally step on or trip over them. Do not pull on a cord or cable. When unplugging the power
cord from the AC outlet, grasp the cord by the plug.
14
Chapter 2 Getting started
3. Connect a video cable.
NOTE: The monitor automatically determines which inputs have valid video signals. To select any
input, open the OSD menu and select Input.
● Connect one end of a USB Type-C cable to the USB Type-C upstream port on the rear of the
monitor and the other end to the USB Type-C port on the source device. Use only the approved
HP USB Type-C cable provided with the monitor.
Connecting the cables
15
NOTE: The monitor’s USB Type-C port provides network, data, video, and power delivery (up to
140 W).
The host device must be able to support DisplayPort Alt Mode (video, charging, and USB
Gen2) over the USB Type-C connector.
● Connect one end of an HDMI cable to the HDMI port on the rear of the monitor and the other
end to the HDMI port on the source device.
16
Chapter 2 Getting started
● Connect one end of a DisplayPort cable to the DisplayPort connector on the rear of the monitor
and the other end to the DisplayPort connector on the source device.
4. Use the USB Type-A ports (downstream) on the rear of the monitor to connect devices such as the
ones shown below.
Connecting the cables
17
5. Use the Type-C port (downstream) on the bottom of the monitor to connect devices such as the
ones shown below.
NOTE: To enable the USB ports and USB Type-C port (downstream), connect the USB Type-C to
USB Type-C cable between the source device and the monitor. This connection serves as a USB
hub for a mouse, keyboards, phones, external hard drives, and anything else that is connected via a
USB port.
18
Chapter 2 Getting started
6. Connect one end of a network cable to the network jack on the monitor and the other end to a
network wall jack or router.
NOTE: To enable the USB ports and USB Type-C port (downstream), connect the USB Type-C to
USB Type-C cable between the source device and the monitor. This connection serves as a USB
hub for a mouse, keyboards, phones, external hard drives, and anything else that is connected via a
USB port.
Adjusting the monitor
To support an ergonomic work space, your monitor offers the adjustment options outlined in this
section.
WARNING! To reduce the risk of serious injury, read the
Safety & Comfort Guide
. It describes proper
workstation setup and proper posture, health, and work habits for computer users. The
Safety &
Comfort Guide
also provides important electrical and mechanical safety information. The
Safety &
Comfort Guide
is available on the web at http://www.hp.com/ergo.
Adjusting the monitor
19
1. Tilt the monitor head forward or backward to set it to a comfortable eye level.
2. Adjust the monitor’s height to a comfortable position for your individual workstation. The monitor’s
top bezel edge should not exceed a height that is parallel to your eye height. A monitor that is
positioned low and reclined might be more comfortable for users with corrective lenses. Reposition
your monitor as you adjust your working posture throughout the work day.
20
Chapter 2 Getting started
3. Swivel the monitor head to the left or right for the best viewing angle.
Installing a security cable
As a security measure, you can secure the monitor to a fixed object with an optional security cable
available from HP. Use the key that came with the optional security cable to attach and remove the lock.
Turning on the monitor
This section provides important information about preventing damage to your monitor, startup
indicators, and troubleshooting information.
IMPORTANT: Burn-in image damage might occur on monitors that display the same static image on
the screen for 12 or more hours. To avoid burn-in image damage, you must always activate a screen
saver application or turn off the monitor when it is not in use for a prolonged period of time. Image
Installing a security cable
21
retention is a condition that might occur on all LCD screens. Burn-in damage on the monitor is not
covered under the HP warranty.
Press the power button on the monitor to turn it on.
NOTE: If pressing the power button has no effect, the Power Button Lockout feature might be
enabled. To disable this feature, press and hold the monitor power button for 10 seconds.
When you first turn on your monitor, a monitor status message is displayed for five seconds. The
message shows which input is the current active signal, the status of the auto-switch source setting (On
or Off; default setting is On), the current preset display resolution, and the recommended preset display
resolution.
Another message then appears to ask if you want to keep the monitor in power-saving mode or switch to
performance mode. You can choose which setting you prefer.
The monitor automatically scans the signal inputs for an active input and uses that input for the display.
HP watermark and image retention policy
Some monitors are designed with Vertical Alignment (VA) display technology, which provides ultrawide
viewing angles and advanced image quality. Though suitable for many applications, this panel
technology is not suitable for static, stationary, or fixed images for long periods of time, unless you
use screen savers.
Applications with static images can include camera surveillance, video games, marketing logos, and
templates. Static images can cause image retention damage that could look like stains or watermarks
on the monitor’s screen.
Image retention damage on monitors that are in use 24 hours per day is not covered under the HP
warranty. To avoid image retention damage, always turn off the monitor when it is not in use, or use the
power management setting, if supported on your computer, to turn off the monitor when the computer is
idle.
22
Chapter 2 Getting started
Connecting an HP notebook or desktop
You can attach a computer, notebook, gaming console, or similar device to the monitor with a single USB
Type-C connection. The USB Type-C port provides network, data, video, and power delivery when you
connect the device.
NOTE: Be sure that the network cable is connected from the network source jack to the monitor’s
network jack for a network connection through USB Type-C. The performance of the monitor might
depend on the host PC.
The host computer must be able to support DisplayPort Alt Mode (video, charging, and USB) over the
USB Type-C connector and must also be compatible with USB Type-C ports.
To connect a computer, connect one end of a USB Type-C cable to the USB Type-C port on the rear of
the monitor and the other end to the USB Type-C port on the computer. This USB Type-C cable provides
single-cable connectivity for high-speed data, audio and video, and power delivery.
NOTE: The monitor delivers up to 140 W of power over a USB Type-C connection. When connecting
the host computer via USB Type-C, DC power out does not need to be connected. Do not connect two
power sources (DC power out and USB Type-C) to the host computer.
Using USB Type-C mode
When a USB Type-C cable is connected to the computer and Alt mode is detected, the monitor switches
to USB Type-C mode and the following features are activated.
● PXE boot: Preboot execution environment (PXE) boot enables you to load an operating system over a
network connection.
● MAC Address Passthrough: Your computer might support MAC Address Passthrough from the on,
off, sleep, or hibernation states, or only when the computer is on or in the sleep state.
The MAC Address Passthrough is supported for UEFI PXE boot.
● Wake on LAN (WOL): Your computer might support WOL from the off, sleep, or hibernation states, or
only when the computer is on or in the sleep state.
WLAN-LAN switching is supported only on select computers running the Windows 11 or Windows 10
operating systems.
● Single Power On: You can turn on or turn off the computer and put the computer in sleep mode by
pressing the monitor power button one time.
Connecting to a desktop PC without USB Type-C
If your desktop PC does not have a USB-C port, you can still connect it to the monitor.
● Video: Connect the desktop PC to the monitor using a DisplayPort or HDMI cable.
● USB hub functions: To enable the monitor USB hub, use a USB-C-to-USB-A cable (USB-C to the
monitor, USB-A to the desktop PC). This connection allows the desktop PC to recognize peripherals
connected to the monitor USB-A ports.
NOTE: The monitor includes three USB Type-A 5 Gbps charging ports. These ports work as a USB hub
only when connected to a desktop PC through a USB-C-to-USB-A cable or USB-C-to-USB-C cable.
Connecting an HP notebook or desktop
23
The USB-C-to-USB-A connection does not provide charging power to the desktop PC. The desktop PC
must use its own power supply.
The USB-C-to-USB-A connection supports hub and data functions only. Video and power delivery
require a USB-C-to-USB-C connection.
Device Bridge and KVM require USB 3.0 or higher. These functions might not work with USB 2.0.
The Single Power-On experience (video, data, power over one cable) is available only when connecting
with USB-C-to-USB-C.
24 Chapter 2 Getting started
Using the monitor3
This chapter describes how to use your monitor and its features, including software and utilities, the
OSD menu, the function buttons, and power modes.
Downloading HP Display Center
You can download and install the HP Display Center software from the Microsoft store.
1. Select the Microsoft Store app on your desktop or type Microsoft Store in the taskbar search
box.
2. Type HP Display Center in the Microsoft Store search box.
3. Follow the on-screen instructions.
The tool downloads to the selected location.
Downloading software and utilities
You can download and install these files from HP Support.
● INF (Information) file
● ICM (Image Color Matching file <model name>.icm)
To download the files:
1. Go to http://www.hp.com/support.
2. Select Software and Drivers.
3. Select your product type.
4. Enter your HP monitor model in the search field and follow the on-screen instructions. The .inf
and .icm files are included in the SoftPaq.
The Information (INF) file
The INF file defines monitor resources used by Windows operating systems to ensure monitor
compatibility with the computer’s graphics adapter.
This monitor is Plug and Play compatible, and the monitor will work correctly without installing the
INF file. Monitor Plug and Play compatibility requires that the computer’s graphics card is VESA DDC2
compliant and that the monitor connects directly to the graphics card. Plug and Play does not work
through separate BNC-type connectors or through distribution buffers, boxes, or both.
Using the monitor
25
The Image Color Matching (ICM) file
The ICM files are data files that are used in conjunction with graphics programs to provide consistent
color matching from monitor screen to printer, or from scanner to monitor screen. These files are
activated from within graphics programs that support this feature.
NOTE: The ICM color profile is written in accordance with the International Color Consortium (ICC)
Profile Format specification.
Using the OSD menu
You can adjust your HP monitor to suit your preferences. Use the OSD menu to customize the viewing
features of your monitor.
To access and make adjustments in the OSD, use the Joypad on the monitor’s rear panel. See Rear
components on page 7.
1. If the monitor is not on, press the power button to turn on the monitor.
2. Press the center of the Joypad.
3. Press the function buttons up, down, left, or right to navigate menu choices. Press the center of the
Joypad to make a selection.
The following table lists possible menu selections in the OSD main menu. It includes descriptions for
each setting and its impacts on your monitor’s appearance or performance.
Table 3-1
OSD menu options and descriptions
Main menu Description
Image Adjusts the screen image.
Color Selects and adjusts the screen color.
Input Performs the following actions:
● Selects viewing mode
● Selects video input signal (USB-C1 Video, USB-C2 Video, DisplayPort, HDMI)
● Auto switches controls
● KVM controls
● DisplayPort hot-plug detection
● DisplayPort mode
● USB-C configuration
● Device bridge file transfer
Audio Enables audio, audio input, audio mode, conferencing mode, microphone, volume, and speakers.
Power Adjusts the power settings.
Menu Adjusts the OSD menu and selects the language used to display the OSD menu. The factory default
is English.
Management Adjusts the DDC/CI settings, and returns all OSD menu settings to the factory default settings.
26 Chapter 3 Using the monitor
Table 3-1 OSD menu options and descriptions (continued)
Main menu Description
Information Provides information about the monitor such as optimal display mode, power mode, and serial
number.
Using the Joypad buttons
The Joypad menu options offer useful actions, and you can customize all of the buttons except for the
menu button (middle button).
NOTE: The actions of the Joypad menu options vary among monitor models.
For information about changing the function of the Joypad menu options, see Reassigning the OSD
menu options on page 28.
Table 3-2
Menu options and functions
Option Icon Description
Menu Opens the OSD main menu, selects a menu item from the OSD, or
closes the OSD menu.
Next Switches the monitor’s input source to the next active input.
Color Opens the Color menu where you can select a preset view mode.
Volume Opens the Volume hot key menu.
Split screen Opens the Input menu where you can select a viewing mode.
Using the Joypad buttons 27
Reassigning the OSD menu options
Except for the Menu option, you can change the action associated with an option from its default action
to a menu option you use more frequently.
To reassign the function buttons:
1. Press the Menu option to open the OSD menu.
2. Select Menu, select Assign Buttons, and then select one of the available options for the button that
you want to assign.
Display mode status
When you turn on the monitor, the status message shows the display mode. The display mode is also
displayed when you change the video input.
Changing the power mode setting
This section describes how to activate performance mode. Certain features on your monitor might
require performance mode to be active.
When in sleep mode, to comply with international power standards, the monitor default setting is power
saver mode.
If your monitor supports performance mode and you need to keep the USB ports enabled when the
monitor is in auto-sleep mode, change the power mode setting from Power Saver to Performance.
NOTE: If you are connecting a computer that is not battery powered, you must change the power
mode setting to performance mode.
To change the power mode setting:
1. Press the Menu button to open the OSD menu.
2. Select Power, select Power Mode, and then select Performance.
3. Select Back, and then close the OSD.
Using auto-sleep mode
Your monitor has an energy-saving feature called auto-sleep mode, which is a reduced power state. This
section describes how to activate or adjust auto-sleep mode on your monitor.
Auto-sleep mode is disabled by default when power saver mode is activated. Turning on performance
mode enables the auto-sleep mode menu. When auto-sleep mode is enabled, the monitor enters a
reduced power state when the computer signals low-power mode, which it does by the absence of either
a horizontal or vertical sync signal.
Upon entering this reduced power state (auto-sleep mode), the monitor screen is blanked, the backlight
turns off, and the power light turns amber. The monitor draws less than 0.5 W of power when in this
reduced power state. The monitor wakes from auto-sleep mode when the computer sends an active
signal to the monitor (for example, when you activate the mouse or keyboard).
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Chapter 3 Using the monitor
To disable auto-sleep mode in the OSD:
1. Press the Menu button to open the OSD, or press the center of the Joypad to open the OSD.
2. In the OSD, select Power.
3. Select Auto-Sleep Mode, and then select Off.
Using PiP and PbP and Virtual Multiple Display
The monitor supports both Picture-in-Picture (PiP) and Picture-beside-Picture (PbP). It also supports
Virtual Multiple Display (VMD), which divides the display into up to three independent workspaces.
Table 3-3
Viewing modes
Icon Mode name Description Sub options Supported inputs
Full screen Display the entire 5120 ×
1440 panel as one desktop.
None USB-C1
USB-C2
DisplayPort
HDMI
PbP 50/50
Division
Split the screen into two
equal 2560 × 1440 panes.
VDD and PbP both available
here; Device Bridge also
appears.
VDD (Virtual Dual
Display)
PbP (Picture-by-Picture)
Device Bridge
USB-C1
USB-C2
DisplayPort
(HDMI disabled)
PbP ¼
Division
Divide the panel into a ¼-
width sidebar (1280 × 1440)
and a ¾-width main area
(3840 × 1440). VDD and
PbP available; Device Bridge
hidden.
VDD (Virtual Dual
Display)
PbP (Picture-by- Picture)
USB-C1
USB-C2
DisplayPort
(HDMI disabled)
PbP ¾
Division
Main ¾-width main area
3840 × 1440 + a ¼-width
sidebar, right sidebar 1280 ×
1440. VDD and PbP available;
Device Bridge hidden.
VDD (Virtual Dual
Display)
PbP (Picture-by-Picture)
USB-C1
USB-C2
DisplayPort
(HDMI disabled)
VMD 1 (3
way)
Three unequal panes—two
side panes at 1680 × 1440
flanking a center pane at
1760 × 1440 (1706 × 1440).
USB-C1
USB-C2
DisplayPort
(HDMI disabled)
VMD 2 (side-
wide-side)
Two narrow (840 × 1440) side
panes flank a (3440 × 1440)
center pane.
USB-C1
USB-C2
DisplayPort
(HDMI disabled)
Using PiP and PbP and Virtual Multiple Display 29
Table 3-3 Viewing modes (continued)
Icon Mode name Description Sub options Supported inputs
PiP Overlay a secondary window
atop the primary panel.
Choose one of four
screen positions via the
corresponding icon.
Position: Top left, top
right, bottom left, bottom
right
USB-C1
USB-C2
DisplayPort
HDMI
PiP and PbP
Picture-in-Picture (PiP) mode overlays one source on another. Two images can be displayed in PiP mode.
To use PiP or PbP:
1. Connect a secondary input source to the monitor.
2. Press the center of the OSD controller on the rear of the monitor to open the OSD.
3. In the OSD, select Input and then select Viewing Mode for PiP (Picture-in-Picture) or PbP (Picture-by-
Picture).
The monitor scans the secondary inputs for a valid signal input and uses that input for the PiP or
PbP picture.
4. To change the PiP or PbP input, select PiP Control in the OSD, and then select Assign Inputs.
5. To change the size of the PiP, select PiP Size in the OSD, and then select the size that you want.
6. To adjust the position of the PiP, select PiP Position in the OSD, and then select the position that you
want.
Virtual Multiple Display
VMD divides the display into up to three independent workspaces driven by a single host from one video
input. It is available only on USB-C (DP Alt-Mode) or DisplayPort 1.4 inputs.
To use VMD:
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Chapter 3 Using the monitor
■
Open HP Display Center, and then select the MultiScreen tab.
-or-
Press the center of the OSD controller on the rear of the monitor to open the OSD, and then select
Viewing Mode for VMD1 or VMD2.
Using PiP and PbP and Virtual Multiple Display
31
When VMD is enabled, all panes are active at the same time under a single video input. The operating
system treats each pane as its own monitor. You can click or snap windows directly into any of the three
zones.
Using the camera
Use these illustrations and procedures to use the camera.
To unlock the camera, gently press the camera (1) down until it clicks. The camera (2) rises up to the
uppermost position.
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Chapter 3 Using the monitor
NOTE: If a camera firmware update is required, unlock the camera before updating the firmware.
You can use the camera on the monitor to sign into Windows by using Windows Hello facial recognition,
maintain conversation security, and video conferencing.
NOTE: For video conferencing, connect the computer to the monitor, and then select HP Display
Camera from the video conferencing interface.
When the camera is closed, the microphone on the camera is disabled.
When the camera is not in use, you can close it by pressing down on it until it clicks into the closed
position.
The camera includes these features:
Using the camera
33
Table 3-4 Camera features
Option Description
Image resolution The resolution is 5 MP 2592 × 1944 (30 fps @ YUV VGA, 30 fps @ MJPG 5M)
Independent tilt -20° to 5° 5 MP webcam with 25 degrees adjustable tilt (20 degrees downward tilt and 5 degrees
upward tilt)
Windows Hello support
(IR sensor)
To gain quick, secure access to your computer
Pop-up privacy The integrated Poly Studio 5 MP pop-up tiltable webcam is popped up when needed and
can be pushed down for worry-free privacy
Auto Lock and Awake To monitor your presence in front of the computer to save power and add security
NOTE: You can also enable additional features from HP Display Center.
NOTE: Full HD (1920 × 1080) supports only 30 fps when you enable the HDR or Background Blur
function.
Setting up Windows Hello facial recognition
In select products, you can use Windows Hello facial recognition to gain quick, secure access to your
computer. You can establish facial recognition by using either the camera on your computer or the
camera on your monitor.
NOTE: Windows Hello is supported on the Windows operating system (Windows 10 and above).
Using the computer camera for Windows Hello
Follow these steps to set up Windows Hello facial recognition on a device with a Windows Hello camera.
1. Download the HP Windows Hello software driver from
http://support.hp.com/us-en/drivers/products.
2. Connect the monitor to the computer, and then turn on the computer and monitor.
3. Right-click the Windows desktop, and then select Display settings.
4. Select your monitor model, and then scroll down to the Multiple displays section.
5. From the drop-down menu, select Extend desktop to this display.
6. Select the Make this my main display check box.
7. Select the Start button, select Settings, select Accounts, and then select Sign-in options.
8. Under Windows Hello, select Set up under Face Recognition.
9. Under Welcome to Windows Hello, select Get Started, and then follow the on-screen instructions to
enroll your facial ID and set up a personal identification number (PIN).
You can now use the infrared (IR) camera on the monitor to log in when using Windows Hello.
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Chapter 3 Using the monitor
Using the monitor camera for Windows Hello
Even if your computer does not have a Windows Hello camera, you can still set up Windows Hello facial
recognition using the IR camera on your monitor.
1. Select the Start button, select Settings, select Accounts, and then select Sign-in options.
2. Under Windows Hello, select Set up under Face Recognition.
3. Under Welcome to Windows Hello, select Get Started, and then follow the on-screen instructions to
enroll your facial ID and set up a PIN.
You can now use the IR camera on the monitor to log in when using Windows Hello.
Setting up Auto Lock and Awake
Auto Lock and Awake monitors your presence in front of the computer to save power and add security.
When you step away from the computer, the proximity sensor puts the computer into the sleep state.
When you return to the computer, your computer recognizes you and wakes the computer automatically.
Auto Lock and Awake is turned on by default.
NOTE: If you also want to set up facial recognition log-in for Auto Lock and Awake, see Setting up
Windows Hello facial recognition on page 34. These features are only supported on the Windows 11
operating system.
NOTE: You can also enable Auto Lock and Awake from the OSD menu. Go to Management > Presence
Detection.
To access Auto Lock and Awake on your monitor:
1. Select the Start button, and select Settings. Select System, and then select Power & battery.
2. Under Power & battery, select Screen and sleep.
3. Select one or both from the following choices:
● Select Turn off my screen when I leave to turn off your screen when you leave the computer.
● Select Wake up my device when I approach to wake your computer when you approach it.
4. For more settings, select More options in this screen, and then select from the following choices:
● Select Consider me gone when I’m this far away to set the distance at which the user-proximity
sensor considers you gone.
● Select Then turn off my screen after this amount of time to determine how much time to wait
before your screen turns off after you leave your computer.
● Select Wake my device when I’m this close to determine how close you need to be for your
computer to wake when you approach it.
You can use the IR camera on the monitor to log in when using Windows Hello.
NOTE: Some devices might have more than one user-proximity sensor. You can select which one you
want to use. When a monitor is attached to a notebook that also has a user-proximity sensor, the
operating system automatically selects the monitor’s user-proximity sensor.
Using the monitor camera for Windows Hello
35
Using low blue light mode
Decreasing the blue light emitted by the monitor reduces the blue light exposure to your eyes. This
monitor uses a low blue light panel in default setting mode.
In the default setting mode, this monitor’s low blue light panel is certified by TÜV to reduce blue light
output and create a more relaxing and less stimulating image while you read content on the screen.
Ambient light sensor
The monitor includes an ambient light sensor (ALS) that adjusts the brightness based on the ambient
lighting conditions in your environment. You can turn the ambient light sensor on or off in OSD under the
Image menu or from HP Display Center.
For more information about the ambient light sensor, see Front components on page 5.
NOTE: If you manually adjust the brightness monitor setting, the ambient light sensor function
automatically turns off.
When ALS is on, Dynamic Contrast is turned off and disabled. You cannot turn Dynamic Contrast on
unless you manually turn off ALS. When the ambient light sensor turns off, you must use the manual
brightness controls to adjust brightness.
HP Device Bridge
HP Device Bridge allows two host computers to connect to a single monitor and enables a single
keyboard and mouse to control both host computers by switching from one computer to the other. The
software also allows you to move files and data from one host computer to the other.
HP Device Bridge is available for the following platforms and must be installed and active on both host
computers for the software to work properly:
● Windows
● macOS®
Keep these considerations in mind when using HP Device Bridge:
● VM simulation systems are not supported.
● If one computer has abnormal HP Device Bridge operation caused by entering sleep, suspend, or
restart mode, unplug both upstream ports, restart the software on both computers, and then plug in
both upstream ports.
● Device Bridge works only when the monitor is set to the USB 3.0 or higher option for the USB-C
Configuration setting.
Connect the cables
For best results, HP recommends connecting both host computers to the monitor using the USB Type-C
connections.
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Chapter 3 Using the monitor
If there is no USB Type-C connection available, HDMI or DisplayPort connections can be used for the
video input, and an additional USB Type-C-to-USB Type-A data cable needs to be connected to enable
full functionality.
NOTE: When connecting using HDMI or DisplayPort connectors, the USB hub is enabled only if the
monitor is also connected to the computer using a USB Type-C cable, or USB Type-C-to-USB Type-A
cable.
Download HP Device Bridge
You must download and install HP Device Bridge on both host computers.
NOTE: If HP Device Bridge is not installed on both of the host computers, you will not be able to move
files or cut-and-paste from one computer to the other.
■
Choose your operating system.
● Windows
a. Open HP Display Center, select the DEVICE BRIDGE tab, and then select Install Now.
b. Go to HP Customer Support - Software and Driver Downloads, follow the on-screen
instructions to find your product, and then download and install Device Bridge 2.0 from
the Software-Solutions section.
● macOS
Download HP Device Bridge
37
– Go to HP Customer Support - Software and Driver Downloads, follow the on-screen
instructions to find your product, select Choose a different OS, select macOS and the
version, and then download and install Device Bridge 2.0 from the Software-Solutions
section.
Install HP Device Bridge
Use these procedures to install HP Device Bridge for Windows or macOS.
Windows
1. Go to the HP Customer Support website: http://www.hp.com/support.
2. Select Software and Drivers, and select Other.
3. Enter your monitor model name in the product search box, and select Submit.
4. Select Driver-Display / Monitor.
5. Download and install the Device Bridge software.
6. Double-click HPDeviceBridge_ForWin.exe to start the installation.
macOS
1. Go to the HP Customer Support website: http://www.hp.com/support.
2. Select Software and Drivers, and select Other.
3. Enter your monitor model name in the product search box, and select Submit.
4. Select Choose a different OS, select macOS, and then specify the version.
5. Select Driver-Display / Monitor.
6. Download and install the Device Bridge software.
NOTE: HP Device Bridge runs in the background. It must be active to enable HP Device Bridge
functions.
Enable settings for HP Device Bridge
Be sure to configure the following settings.
For best performance, in the on-screen display (OSD) settings, be sure that the Viewing Mode for Device
Bridge is selected for each monitor, and that Device Bridge Data Transfer is enabled.
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Chapter 3 Using the monitor
Under Input, be sure that the USB-C Configuration setting is set to USB-C Video + USB 3.2 to help ensure
that bandwidth is available for data transfer.
NOTE: The resolution depends on your monitor.
Using HP Device Bridge
HP Device Bridge allows two host computers to connect to a single monitor and transfer files and data
between computers using one common keyboard and mouse. HP Device Bridge must be installed on
both host computers for the software to function properly.
NOTE: Device Bridge works only when the monitor is set to the USB 3.0 or higher option for the USB-C
Configuration setting.
If either of the host computers is disconnected from the monitor:
● The remaining connected host computer automatically shows on the monitor in full-screen mode.
● The USB upstream connection switches to the remaining connected host computer to enable the
USB hub and USB devices.
When the disconnected host computer is reconnected:
● HP Device Bridge automatically changes the monitor screen to PbP mode.
Using HP Device Bridge
39
● The USB upstream connection switches to the host computer that is connected to the first USB
Type-C video port to enable the USB hub and USB devices.
Transferring files and data
After HP Device Bridge is installed and active on both host computers, you can move files and data back
and forth between host computers. The software enables a single keyboard and mouse to control both
host computers by switching from one computer to the other.
Follow this procedure to use the drag-and-drop method:
1. Select the file that you want to transfer.
2. Drag the file from one host computer to the other and drop it in the selected location.
Follow this procedure to use the copy-and-paste or cut-and-paste method:
1. Right-click the file to be transferred, and then select Copy or Cut, or highlight the data to be copied.
2. Right-click the paste location, and then select Paste. The received files are placed in the /tmp
directory.
NOTE: HP Device Bridge cannot be closed while transferring files.
Stopping HP Device Bridge (Windows)
Use this procedure to stop using HP Device Bridge with Windows.
1. Right-click the HP Device Bridge icon on the taskbar.
2. Select Exit.
Stopping HP Device Bridge (macOS)
Use this procedure to stop using HP Device Bridge with macOS.
1. Select the HP Device Bridge icon at the top-right corner of your screen.
2. Select Exit.
Split-screen
You can connect two computers to the curved monitor via the USB Type-C upstream ports on the rear of
the monitor to use the split-screen functionality.
After you connect the computers, you can enable picture-by-picture (PbP), picture-in-picture (PiP), or
Virtual Multiple Display (VMD) from the OSD for split-screen options.
Using the split-screen function buttons
The split-screen option offers useful actions that you can use while in split-screen mode.
For information about changing the function of the menu options, see Reassigning the OSD menu
options on page 28.
1. When the split-screen option is on, and PbP is selected, the OSD menu is displayed.
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Chapter 3 Using the monitor
2. Select L to switch the monitor to full screen for the left input.
3. Select R to switch the monitor to full screen for the right input.
Using the split-screen function buttons
41
4. Select L|R to return to split-screen mode. You can also select PbP to turn off split screen mode, and
then return to the default option or the last changed or saved button menu.
Connecting a second computer to the monitor using the KVM function
The keyboard, video, mouse (KVM) function provides the capability to connect two computers to one
monitor with quick monitor access to either computer. It enables both monitors to be controlled using
one keyboard and one mouse.
To enable video input from a second computer, connect either a DisplayPort cable or an HDMI cable to
the appropriate connector on the rear of the monitor.
For example, connect one end of a DisplayPort cable to a DisplayPort connector on the rear of the
monitor, and the other end to a DisplayPort connector on the second computer. If the second computer
has only an HDMI port, connect one end of the HDMI cable to an HDMI port on the rear of the monitor,
and the other end to an HDMI port on the second computer.
To enable the USB connection to the second computer, connect a USB Type-B to USB Type-A cable to
the USB Type-B port on the monitor.
When the second computer is active, the monitor switches to the active input (HDMI or DisplayPort).
Multiple function support includes charging, USB, and display functions.
Toggle in KVM Mode
With two computers connected to one monitor and the KVM mode option selected, you can toggle back
and forth from one computer to the other by pressing the left ctrl key twice on the keyboard.
NOTE: Be sure that your keyboard is connected to the USB port on the bottom of the monitor. See
Rear components on page 7.
Using PiP, PbP, and VMD
The monitor supports Picture-in-Picture (PiP), where one source is overlaid on another, and Picture-by-
picture (PbP), where one source is positioned adjacent to another. Two images can be displayed in PiP
mode. Virtual Multiple Display (VMD) divides the display into up to three independent workspaces.
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Chapter 3 Using the monitor
The monitor default setting for PbP is On. The Assign Inputs menu (inside the Split-Screen menu) is set to
Automatic.
When PbP is in automatic mode:
● When you select PbP and the monitor has only one active input, the screen is in full-screen, single-
input mode. When a second active input is attached, the monitor automatically switches input to
split-screen PbP mode.
When you remove one of the two active inputs, the monitor switches back to full-screen mode. The
OSD button menu also changes along with full-screen vs. split-screen mode.
● To switch the left/right video input location from the default, see the Assign Inputs menu located
under Split Screen, and then select Swap Left/Right screen locations, or select Manual to force a
specific input to each side of the PbP screen.
● The USB Type-C upstream (host) connection is set to Auto-Switch USB Host by default. You can
manually change this setting along with the added option to bind a specific USB-C host to a specific
DisplayPort or HDMI input in the OSD USB Host menu located under Split Screen.
You can set PbP to On, Manual mode in the Assign Inputs menu (inside the Split-Screen menu). In this
mode, you can control which side of the screen each host computer appears on (left or right) and which
video source is assigned to each host computer. To change PbP to manual mode:
1. Connect a secondary input source to the monitor.
2. Press the center of the joypad to open the OSD.
3. In the OSD, select Input, select Viewing Mode, and then select PbP (Picture-by-Picture).
The monitor scans the secondary inputs for a valid signal input and uses that input for the PbP
picture.
4. To change the PbP input, select PbP in the OSD, and then select Assign Inputs.
5. To change the size of the PiP, select PiP Size in the OSD, and then select the size that you want.
6. To adjust the position of the PiP, select PiP Position in the OSD, and then select the position that you
want.
NOTE: If PbP is set to Off, the monitor displays the image from the host computer that is selected as
the active video input source in the Input OSD dialog. For more information about the OSD, see Using
the OSD menu on page 26.
If you decide to change PbP back to the default On, Automatic mode:
1. With two host computers connected to the monitor, press the center of the joypad to open the OSD.
For the location of the joypad, see Rear components on page 7.
2. In the OSD, select the Split-Screen menu, and then select PbP (Picture-by-Picture).
The Assign Inputs menu becomes active and you can select the Automatic option.
The monitor scans the secondary inputs for a valid video input source and uses that source for the
PbP image.
Connection priorities in KVM mode
When two monitors are in KVM mode, connection priorities are assigned.
Connection priorities in KVM mode
43
The following types of KVM mode connections are available:
● Bind mode uses the current video input port even if the auto-switching USB host is disabled. If the
first computer is disconnected, the KVM mode setting switches to the second computer, provided it
is turned on.
● In PiP or PbP mode, the KVM function offers primary input and secondary input. Each input can be
selected when PiP or PbP mode is enabled under OSD. The KVM function defaults to the primary
USB Type-C port (upstream) input, which offers both video and data. You can select a USB Type-B
port binding set with the DisplayPort or HDMI port.
● If both computers are powered on and connected, the computer with the primary input connection
has priority over the other computer in PiP or PbP mode. If the primary input is disconnected and
other input port is active, the monitor switches to the active input, and the second binding set is the
USB input.
Updating monitor firmware
You can update monitor firmware from a computer.
Use this procedure to update the monitor from a connected computer:
1. Download HP Firmware Installer from http://www.hp.com/support.
2. Open Windows Explorer and navigate to where you saved HP Firmware Installer.
3. Double-click HPFirmwareInstaller.exe.
4. Verify that updates are available, and then select which updates to install.
NOTE: You must be connected to the internet for new updates to download to HP Firmware
Installer.
NOTE: If the firmware update package includes camera firmware, first complete the monitor
update, and then update the camera using the Update now option.
5. Select one of the following options.
● Update now: Installs the update immediately.
NOTE: You cannot disconnect the monitor from your computer during an update. You might
see your monitor flicker and hear some audio clicks. Your internet connection might be
intermittent, and your mouse and keyboard could become unresponsive until installation is
complete.
● Update on disconnect: Installs the update after you disconnect your monitor from the
computer.
NOTE: You cannot connect your monitor to the computer during an update.
NOTE: The disconnect state is defined as one of the following:
● The computer is in one of the following states: S3 (standby), S4 (hibernation), or S5
(shutdown).
● Disconnected USB-C cable from the monitor.
44
Chapter 3 Using the monitor
● Power turned off to the monitor.
6. Select Install.
Text to Speech (select products/regions only)
Text to Speech (TTS) converts text into spoken words. You can enable TTS to assist you when reading
text on the monitor.
If your monitor has built-in speakers, you can request the TTS accessibility device by calling HP Support
at (877) 656-7058, Monday through Friday, 6 a.m. to 9 p.m. Mountain Time.
NOTE: Support is in English only.
Text to Speech (select products/regions only)
45
Support and troubleshooting4
If your monitor is not working as expected, you might be able to resolve the issue by following the
instructions in this section.
Using the self-test function
To help verify the correct operation of this monitor, a series of startup images and messages is
displayed. These images and messages function as a self-test. Use the following procedure to start the
self-test.
1. Turn off the monitor and disconnect all of the cables except the power cord.
2. Turn on the monitor. An image similar to the one shown here is displayed.
A monitor status message is displayed next.
The power-on image and monitor status message indicate that the monitor is working as expected
and is looking for a valid video signal.
3. Connect a video source to the monitor and repeat steps 1 through 2. If no external video signal is
detected, check the video connection to the host computer.
46
Chapter 4 Support and troubleshooting
Internal test pattern generator
This monitor includes a built-in test pattern generator called Diagnostic Patterns to help with diagnosing
visual anomalies.
To open Diagnostic Patterns:
1. Turn on the monitor.
NOTE: Video inputs do not need to be connected.
2. In the left column, navigate to Management.
3. In the middle column, navigate to Diagnostic Patterns.
4. Perform one of these tasks for the options in the right column:
● Highlight an option to see a preview in the background (behind the on-screen display [OSD]
menu).
● Select an option to close the OSD menu and view the test pattern in full screen. Press any of
the menu buttons in the column to exit the full screen pattern and return to the OSD menu.
● To close the Diagnostic Patterns menu, select Back at the bottom of the right column or select
any of the other options in the middle column.
NOTE: You can view the diagnostic patterns with or without an active external video signal.
Internal test pattern generator
47
Solving common issues
The following table lists possible issues, the possible cause of each issue, and the recommended
solutions.
NOTE: Always ensure that the BIOS, device firmware, and monitor firmware are updated to the latest
version.
Table 4-1 Common issues and solutions
Issues Possible cause Solution
Screen is blank or video is
blinking.
Power cord is disconnected. Connect the power cord.
Monitor is off.
Press the monitor power button.
NOTE: If pressing the power button has no effect, press
and hold the power button for 10 seconds to disable the
Power Button Lockout feature.
Video cable is improperly
connected.
Connect the video cable properly. For more information,
see Connecting the cables on page 14.
System is in auto-sleep mode. Press any key on the keyboard or move the mouse to
inactivate the screen blanking utility.
Video card is incompatible. Perform one of the following actions:
● Open the OSD menu and select the Input menu. Set
Auto-Switch Input to Off, and then manually select
the input.
● Replace the video card or connect the video cable to
one of the computer’s on-board video sources.
Image appears blurred,
indistinct, or too dark.
Brightness setting is too low. Open the OSD menu, and select Brightness to adjust the
brightness scale as needed.
“Check Video Cable” is
displayed on the screen.
Monitor video cable is
disconnected.
Connect the appropriate video signal cable between the
computer and monitor. Be sure that the computer power is
off while connecting the video cable.
“Input Signal Out of Range”
is displayed on screen.
Video resolution rate, refresh rate,
or both, are set higher than the
monitor supports.
Change the settings to a supported setting. See Preset
display resolutions on page 53.
The monitor does not enter
into a low-power sleep
state.
The monitor’s power saving control
is disabled.
Open the OSD menu and select Power, select Auto-Sleep
Mode, and then set auto-sleep to On.
“OSD Lockout” is displayed. The monitor’s OSD Lockout
function is enabled.
Press and hold the Left button for 10 seconds to disable
the OSD Lockout function.
“Power Button Lockout” is
displayed.
The monitor’s Power Button
Lockout feature is enabled.
Press and hold the Power button for 10 seconds to unlock
the power button function.
Monitor has trouble waking
from sleep mode
DisplayPort inputs: Set the DisplayPort hot-plug detection
to Always Active.
Power mode monitors: Set the hot-plug detection to Always
Active to switch the monitor to performance mode.
48 Chapter 4 Support and troubleshooting
Table 4-1 Common issues and solutions (continued)
Issues Possible cause Solution
Slow performance from
USB
The monitor has a two-lane default for USB-C. On selected
products, you can press the Joypad button to open the
OSD menu, navigate to the USB Type-C configuration,
and then select USB-C Video + USB 3.0 for data transfer
prioritization.
Lower refresh rate or color
bits
Select USB-C Video + USB 2.0 for refresh rate/color bits
prioritization.
LAN connection drop Check if the LAN driver version on the host PC is up to
date.
Button lockouts
The button lockout function is available only when the monitor is on, an active signal is displayed, and the
OSD menu is closed. Holding down the power button or Left button for 10 seconds disables that button.
You can enable the button again by holding it down for 10 seconds.
Button lockouts
49
Maintaining the monitor5
Properly maintained, your monitor can run for many years. These instructions provide steps you can
perform to keep your monitor in the best condition.
Maintenance guidelines
Follow these instructions to enhance the performance and extend the life of the monitor.
● Do not open the monitor cabinet or attempt to service this product yourself. Adjust only those
controls that are covered in the operating instructions. If the monitor is not operating properly or
has been dropped or damaged, contact an authorized HP dealer, reseller, or service provider.
● Use only a power source and connection appropriate for this monitor, as indicated on the label or
back plate of the monitor.
● Be sure that the total ampere rating of the products connected to the outlet does not exceed the
current rating of the AC outlet and that the total ampere rating of the products connected to the
cord does not exceed the rating of the cord. Look on the power label to determine the ampere rating
(AMPS or A) for each device.
● Install the monitor near an outlet that you can easily reach. Disconnect the monitor by grasping the
plug firmly and pulling it from the outlet. Never disconnect the monitor by pulling the cord.
● Turn the monitor off when it is not in use, and use a screen saver program. Doing this can
substantially increase the life expectancy of the monitor.
NOTE: A burned-in image on the monitor is not covered under the HP warranty.
● Never block the slots and openings of the cabinet or push objects into them. These openings
provide ventilation.
● Do not drop the monitor or place it on an unstable surface.
● Do not allow anything to rest on the power cord. Do not walk on the cord.
● Keep the monitor in a well-ventilated area, away from excessive light, heat, or moisture.
Cleaning the monitor
Use these instructions to clean your monitor when necessary.
1. Turn off the monitor and unplug the power cord from the AC outlet.
2. Disconnect any external devices.
3. Dust the monitor by wiping the screen and the cabinet with a soft, clean antistatic cloth.
CAUTION: Never spray cleaner directly onto the screen. It can run behind the bezel and damage
the electronics. Water dripping into the ventilation openings or other points of entry can cause
50
Chapter 5 Maintaining the monitor
damage to the monitor. Protect your monitor by always consulting your user guide for cleaning
procedures, or go to http://www.hp.com/support and search for How to Clean Your Computer.
IMPORTANT: Do not use cleaners that contain petroleum-based materials such as benzene,
thinner, or any volatile substance to clean the monitor screen or cabinet. These chemicals might
damage the monitor.
IMPORTANT: Spray the cleaner onto a cloth and use the damp cloth to gently wipe the screen
surface. The cloth should be moist, but not wet. Allow the monitor to air-dry before use.
4. After you remove the dirt and debris, you can also clean the surfaces with a disinfectant. The World
Health Organization (WHO) recommends cleaning surfaces, followed by disinfection, as a best
practice for preventing the spread of viral respiratory illnesses and harmful bacteria. A disinfectant
that is within HP’s cleaning guidelines is an alcohol solution consisting of 70% isopropyl alcohol and
30% water. This solution is also known as rubbing alcohol and is sold in most stores.
Shipping the monitor
Keep the original packing box in a storage area. You might need it later if you ship the monitor or move.
Shipping the monitor
51
Technical specificationsA
This section contains technical specifications for the physical aspects of your monitor, such as the
weight and viewing dimensions, as well as required environmental operating conditions and power
source ranges.
All specifications represent the typical specifications provided by HP component manufacturers; actual
performance can vary either higher or lower.
NOTE: For the latest specifications or additional specifications for this product, go to
http://www.hp.com/go/quickspecs/ and search for your specific monitor model to find the model-
specific QuickSpecs.
124.5 cm (49.0 in) model specifications (DQHD)
This section provides specifications for your monitor.
Table A-1
Technical specifications
Specification Metric U.S.
Display, wide-screen 124.5 cm 49.0 in
Type VA
Refresh rate 165 Hz
Resolution 5120 × 1440
Viewable image size 124.5 cm diagonal 49.0 in diagonal
Product weight
Unpacked with stand 17.18 kg 37.88 lbs
Head only 13.74 kg 30.29 lbs
Product dimensions (unpacked with stand)
Width 119.35 cm 46.99 in
Depth 30.91 cm 12.17 in
Height 58.73 cm 23.12 in
Display head dimensions (unpacked without stand)
Width 119.35 cm 46.99 in
Depth 30.91 cm 12.17 in
Height 37.10 cm 14.61 in
Tilt –5° to 20°
Swivel ±30°
Height adjustment range 150 mm 5.90 in
Environmental requirements
52 Appendix A Technical specifications
Table A-1 Technical specifications (continued)
Specification Metric U.S.
Operating temperature 5°C to 35°C 41°F to 95°F
Non-operating temperature –40°C to 65°C –40°F to 149°F
Operating humidity 20% to 80% (noncondensing)
Non-operating humidity 5% to 95%
Operating altitude up to 5000 m up to 16,400 ft
Non-operating altitude up to 12,192 m up to 40,000 ft
Power source 100 V AC to 240 V AC, 4.8 A, 50 Hz to 60 Hz
Ports and connectors One HDMI 2.1 port, one DisplayPort 1.4, one
RJ-45, and two USB Type-C 10 Gbps (up to 140
W power delivery), one USB Type-C 5 Gbps
(up to 15 W power delivery), three USB-A 10
Gbps with charging, one 3.5 mm audio in/out
combo jack
Preset display resolutions
The following display resolutions are the most commonly used modes and are set as factory defaults.
The monitor automatically recognizes these preset modes, and they will appear properly sized and
centered on the screen.
124.5 cm (49.0 in) curved model (DQHD)
This section provides preset display resolutions.
Table A-2
Preset display resolutions
Preset Pixel format Horz freq (kHz) Vert freq (Hz)
1 640 × 480 31.469 59.940
2 640 × 480 37.500 75.000
3 720 × 400 31.469 70.090
4 800 × 600 37.879 60.320
5 1024 × 768 48.363 60.000
6 1024 × 768 60.023 75.030
7 1280 × 720 45.000 60.000
8 1280 × 800 49.702 59.810
9 1280 × 1024 63.981 60.020
10 1600 × 900 60.000 60.000
11 1600 × 1050 65.290 59.950
12 840 × 1440 88.750 59.930
13 1600 × 1440 73.641 49.960
14 1680 × 1440 88.859 60.000
Preset display resolutions 53
Table A-2 Preset display resolutions (continued)
Preset Pixel format Horz freq (kHz) Vert freq (Hz)
15 1760 × 1440 73.698 50.000
16 1760 × 1440 88.802 59.960
17 1920 × 1080 67.500 60.000
18 1920 × 1080 83.894 74.970
19 1920 × 1080 113.221 99.930
20 2560 × 1440 73.621 49.950
21 2560 × 1440 88.787 59.950
22 3440 × 1440 88.860 60.000
23 3440 × 1440 111.875 74.980
24 3440 × 1440 150.972 99.980
25 5120 × 1440 88.826 59.980
26 5120 × 1440 111.884 74.990
27 5120 × 1440 150.994 100.000
28 5120 × 1440 182.955 119.970
29 5120 × 1440 222.159 143.980
30 5120 × 1440 244.357 164.999
High-definition video formats
This section provides high-definition video formats.
Table A-3
High-definition video formats
Preset Timing
name
Pixel format Horz freq (kHz) Vert freq (Hz)
1 480p 640 × 480 31.469 59.940
2 480p 720 × 480 59.940 60.000
3 576p 720 × 576 31.250 50.000
4 720p50 1280 × 720 37.500 50.000
5 720p60 1280 × 720 59.940 60.000
6 1080p50 1920 × 1080 56.250 50.000
7 1080p60 1920 × 1080 59.940 60.000
8 1080p100 1920 × 1080 112.500 100.000
Energy saver feature
This monitor supports a reduced power state.
54
Appendix A Technical specifications
The reduced power state is initiated if the monitor detects the absence of either the horizontal sync
signal or the vertical sync signal. Upon detecting the absence of these signals, the monitor screen
is blank, the backlight is turned off, and the power light turns amber. In the reduced power state, the
monitor uses < 0.5 W of power. There is a brief warm-up period before the monitor returns to its normal
operating state.
See the computer manual for instructions on setting the energy saver mode (sometimes called “power
management feature”).
NOTE: This power saver feature works only when the monitor is connected to a computer that has
energy-saver features.
By selecting the settings in the monitor Sleep Timer utility, you can also program the monitor to initiate
the reduced power state at a predetermined time. When the monitor Sleep Timer utility initiates the
reduced power state, the power light blinks amber.
Energy saver feature
55
AccessibilityB
HP’s goal is to design, produce, and market products, services, and information that everyone
everywhere can use, either on a standalone basis or with appropriate third-party assistive technology
(AT) devices or applications.
HP and accessibility
Because HP works to weave diversity, inclusion, and work/life into the fabric of the company, it is
reflected in everything HP does. HP strives to create an inclusive environment focused on connecting
people to the power of technology throughout the world.
Finding the technology tools you need
Technology can unleash your human potential. Assistive technology removes barriers and helps you
create independence at home, at work, and in the community. Assistive technology helps increase,
maintain, and improve the functional capabilities of electronic and information technology.
For more information, see Finding the best assistive technology on page 57.
The HP commitment
HP is committed to providing products and services that are accessible for people with disabilities.
This commitment supports the company’s diversity objectives and helps ensure that the benefits of
technology are available to all.
The HP accessibility goal is to design, produce, and market products and services that can be effectively
used by everyone, including people with disabilities, either on a standalone basis or with appropriate
assistive devices.
To achieve that goal, this Accessibility Policy establishes seven key objectives to guide HP actions. All
HP managers and employees are expected to support these objectives and their implementation in
accordance with their roles and responsibilities:
● Raise the level of awareness of accessibility issues within HP, and provide employees with the
training they need to design, produce, market, and deliver accessible products and services.
● Develop accessibility guidelines for products and services, and hold product development groups
accountable for implementing these guidelines where competitively, technically, and economically
feasible.
● Involve people with disabilities in the development of accessibility guidelines and in the design and
testing of products and services.
● Document accessibility features, and make information about HP products and services publicly
available in an accessible form.
● Establish relationships with leading assistive technology and solution providers.
● Support internal and external research and development that improves assistive technology
relevant to HP products and services.
56
Appendix B Accessibility
● Support and contribute to industry standards and guidelines for accessibility.
International Association of Accessibility Professionals (IAAP)
IAAP is a not-for-profit association focused on advancing the accessibility profession through
networking, education, and certification. The objective is to help accessibility professionals develop and
advance their careers and to better enable organizations to integrate accessibility into their products
and infrastructure.
As a founding member, HP joined to participate with other organizations to advance the field of
accessibility. This commitment supports HP’s accessibility goal of designing, producing, and marketing
products and services that people with disabilities can effectively use.
IAAP will make the profession strong by globally connecting individuals, students, and
organizations to learn from one another. If you are interested in learning more, go to
http://www.accessibilityassociation.org to join the online community, sign up for newsletters, and learn
about membership options.
Finding the best assistive technology
Everyone, including people with disabilities or age-related limitations, should be able to communicate,
express themselves, and connect with the world using technology. HP is committed to increasing
accessibility awareness within HP and with our customers and partners.
Whether it’s large fonts that are easy on the eyes, voice recognition that lets you give your hands a
rest, or any other assistive technology (AT) to help with your specific situation—a variety of assistive
technologies make HP products easier to use. How do you choose?
Assessing your needs
Technology can unleash your potential. AT removes barriers and helps you create independence
at home, at work, and in the community. AT helps increase, maintain, and improve the functional
capabilities of electronic and information technology.
You can choose from many AT products. Your AT assessment should allow you to evaluate several
products, answer your questions, and facilitate your selection of the best solution for your situation.
You will find that professionals qualified to do AT assessments come from many fields, including those
licensed or certified in physical therapy, occupational therapy, speech/language pathology, and other
areas of expertise. Others, while not certified or licensed, can also provide evaluation information.
You will want to ask about the individual’s experience, expertise, and fees to determine if they are
appropriate for your needs.
Accessibility for HP products
These links provide information about accessibility features and AT, if applicable and available in your
country or region, that are included in various HP products. These resources will help you select the
specific assistive technology features and products most appropriate for your situation.
● HP Aging & Accessibility: Go to http://www.hp.com, type Accessibility in the search box. Select
Office of Aging and Accessibility.
● HP computers: For Windows products, go to http://www.hp.com/support, type Windows
Accessibility Options in the Search our knowledge library search box. Select the appropriate
operating system in the results.
● HP Shopping, peripherals for HP products: Go to http://store.hp.com, select Shop, and then select
Monitors or Accessories.
International Association of Accessibility Professionals (IAAP)
57
If you need additional support with the accessibility features on your HP product, see Contacting
support on page 62.
Additional links to external partners and suppliers that may provide additional assistance:
● Microsoft Accessibility information (Windows and Microsoft Office)
● Google Products accessibility information (Android, Chrome, Google Apps)
Monitor accessibility features (select products/regions only)
HP monitors enable you to find and configure display settings directly from your monitor, without
needing to use an external device such as a computer, using multiple types of accessibility
enhancements.
Built-in accessibility features
The following accessibility features are built into the monitor.
● Physical buttons or a Joypad that are tactilely discoverable.
● Physical button or Joypad labels that are displayed on-screen.
● On-Screen Display (OSD) menu
– Menu items, text, and elements meet a 4.5:1 (or greater) contrast ratio.
– Focus indication is provided.
What is Accessibility Mode?
Accessibility Mode enables you to use audio navigation and to enlarge items on the screen.
When you turn on Accessibility Mode, the following adjustments are made:
● Menu timeout setting is set to the maximum duration of 60 seconds (default is 30 seconds).
● Language is set to English, which is the only language currently supported in Accessibility Mode.
When Accessibility Mode is turned off, the previous language is used.
● On FHD monitors, the OSD menu is set to a fixed position in the lower-right quadrant of the screen.
● Menu items, text, and other elements meet a 4.5:1 contrast ratio or greater.
● Text is enlarged to a 4.8 mm or larger font size.
How do you turn Accessibility Mode on or off?
Turn Accessibility Mode on or off using either physical monitor controls or an OSD menu.
● On a monitor with a Joypad, press and hold the center of the Joypad for four seconds to turn
Accessibility Mode on or off.
When Accessibility Mode is turned on using a physical button, an Accessibility Mode is On message
is displayed. When Accessibility Mode is turned off using a physical button, an Accessibility Mode is
Off message is displayed.
58
Appendix B Accessibility
● Using the OSD menu
– To turn on Accessibility Mode, set the language to English, and then select Management >
Accessibility > On.
– To turn off Accessibility Mode, select Management > Accessibility > Off.
Standards and legislation
Countries worldwide are enacting regulations to improve access to products and services for persons
with disabilities. These regulations are historically applicable to telecommunications products and
services, PCs and printers with certain communications and video playback features, their associated
user documentation, and their customer support.
Standards
The US Access Board created Section 508 of the Federal Acquisition Regulation (FAR) standards to
address access to information and communication technology (ICT) for people with physical, sensory, or
cognitive disabilities.
The standards contain technical criteria specific to various types of technologies, as well as
performance-based requirements which focus on functional capabilities of covered products. Specific
criteria cover software applications and operating systems, web-based information and applications,
computers, telecommunications products, video and multimedia, and self-contained closed products.
Standards and legislation
59
Mandate 376 – EN 301 549
The European Union created the EN 301 549 standard within Mandate 376 as an online toolkit for public
procurement of ICT products. The standard specifies the accessibility requirements applicable to ICT
products and services, with a description of the test procedures and evaluation methodology for each
requirement.
Web Content Accessibility Guidelines (WCAG)
Web Content Accessibility Guidelines (WCAG) from the W3C’s Web Accessibility Initiative (WAI) helps
web designers and developers create sites that better meet the needs of people with disabilities or
age-related limitations.
WCAG advances accessibility across the full range of web content (text, images, audio, and video)
and web applications. WCAG can be precisely tested, is easy to understand and use, and allows web
developers flexibility for innovation. WCAG 2.0 has also been approved as ISO/IEC 40500:2012.
WCAG specifically addresses barriers to accessing the web experienced by people with visual, auditory,
physical, cognitive, and neurological disabilities, and by older web users with accessibility needs. WCAG
2.0 provides characteristics of accessible content:
● Perceivable (for instance, by addressing text alternatives for images, captions for audio, adaptability
of presentation, and color contrast)
● Operable (by addressing keyboard access, color contrast, timing of input, seizure avoidance, and
navigability)
● Understandable (by addressing readability, predictability, and input assistance)
● Robust (for instance, by addressing compatibility with assistive technologies)
Legislation and regulations
Accessibility of IT and information has become an area of increasing legislative importance.
The HP policy landscape website provides information about key legislation, regulations, and standards
in the following locations:
● United States
● Canada
● Europe
● Australia
Useful accessibility resources and links
These organizations, institutions, and resources might be good sources of information about disabilities
and age-related limitations.
NOTE: This is not an exhaustive list. These organizations are provided for informational purposes
only. HP assumes no responsibility for information or contacts you encounter on the internet. Listing on
this page does not imply endorsement by HP.
60
Appendix B Accessibility
Organizations
These organizations are a few of the many that provide information about disabilities and age-related
limitations.
● American Association of People with Disabilities (AAPD)
● The Association of Assistive Technology Act Programs (ATAP)
● Hearing Loss Association of America (HLAA)
● Information Technology Technical Assistance and Training Center (ITTATC)
● Lighthouse International
● National Association of the Deaf
● National Federation of the Blind
● Rehabilitation Engineering & Assistive Technology Society of North America (RESNA)
● Telecommunications for the Deaf and Hard of Hearing, Inc. (TDI)
● W3C Web Accessibility Initiative (WAI)
Educational institutions
Many educational institutions, including these examples, provide information about disabilities and
age-related limitations.
● California State University, Northridge, Center on Disabilities (CSUN)
● University of Wisconsin - Madison, Trace Center
● University of Minnesota computer accommodations program
Other disability resources
Many resources, including these examples, provide information about disabilities and age-related
limitations.
● ADA (Americans with Disabilities Act) Technical Assistance Program
● ILO Global Business and Disability network
● EnableMart
● European Disability Forum
● Job Accommodation Network
● Microsoft Enable
HP links
These HP-specific links provide information that relates to disabilities and age-related limitations.
HP comfort and safety guide
HP public sector sales
Organizations
61
Contacting support
HP offers technical support and assistance with accessibility options for customers with disabilities.
NOTE: Support is in English only.
● Customers who are deaf or hard of hearing who have questions about technical support or
accessibility of HP products:
– Use TRS/VRS/WebCapTel to call (877) 656-7058 Monday through Friday, 6 a.m. to 9 p.m. Mountain
Time.
● Customers with other disabilities or age-related limitations who have questions about technical
support or accessibility of HP products:
– Call (888) 259-5707 Monday through Friday, 6 a.m. to 9 p.m. Mountain Time.
62
Appendix B Accessibility
Index
A
accessibility 56, 57, 60, 61
accessibility needs
assessment 57
ambient light sensor 36
assistive technology (AT)
finding 57
purpose 56
AT (assistive technology)
finding 57
purpose 56
C
calling technical support 3
components
front 5, 8
rear 7
connectors 7
DisplayPort 7
power 7
customer support,
accessibility 62
D
diagnostics 46
DisplayPort connector 7
F
front components 5, 8
G
getting started 2
getting to know your monitor 3
H
HDMI port 7
HP Assistive Policy 56
HP Device Bridge 36, 39, 40
HP Display Center 25
HP resources 3
HP support 3
I
installing HP Device Bridge 38
internal diagnostics 47
International Association of
Accessibility Professionals 57
K
KVM functionality 42
L
label 9
M
menu button 5, 8
O
OSD button 5, 8
P
ports
HDMI 7
USB Type-C 7
power connector 7
product label 9
product number 9
R
rear components 7
resources, accessibility 60
S
safety information 2
Section 508 accessibility
standards 59
self-test 46
serial number 9
split-screen options 40
standards and legislation,
accessibility 59
support 3
T
technical support 3
Text to Speech 45
transferring files and data 40
troubleshooting 46
U
USB Type-C port 7
W
warnings 2
Index 63
