User Guide
SUMMARY
This guide provides technical specifications and information about monitor features, setting up the monitor, and
using the monitor.
Legal information
© Copyright 2024 HP Development
Company, L.P.
macOS is a trademark of Apple
Inc., registered in the U.S. and other
countries and regions. Thunderbolt and
the Thunderbolt logo are trademarks of
Intel Corporation or its subsidiaries in the
U.S. and/or other countries. Microsoft and
Windows are either registered trademarks
or trademarks of Microsoft Corporation in
the United States and/or other countries.
USB Type-C and USB-C are registered
trademarks of USB Implementers Forum.
VESA, DisplayPort™ and the DisplayPort™
logo are trademarks owned by the Video
Electronics Standards Association (VESA) in
the United States and other countries.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
Product notice
This guide describes features that are
common to most models. Some features
may not be available on your product.
To access the latest user guide, go to
http://www.hp.com/support, and follow the
instructions to find your product. Then select
Setup & User Guides.
To help us improve this document, please
send any suggestions, comments, or errors
to mailto:hp.doc.f[email protected]. Include
the document part number when submitting
your feedback.
Second Edition: April 2024
First Edition: December 2023
Document part number: N76624-002
Table of contents
1 About this guide..................................................................................................................................................................................................................................... 1
2 Getting started...................................................................................................................................................................................................................................... 2
Important safety information............................................................................................................................................................................................... 2
More HP resources...................................................................................................................................................................................................................... 2
Preparing to call technical support ......................................................................................................................................................................3
Getting to know your monitor............................................................................................................................................................................................... 3
Features ................................................................................................................................................................................................................................... 3
Front components............................................................................................................................................................................................................. 5
Rear components..............................................................................................................................................................................................................6
Locating the serial number and product number......................................................................................................................................6
Setting up the monitor ...............................................................................................................................................................................................................7
Attaching the monitor stand.......................................................................................................................................................................................7
Mounting the monitor head........................................................................................................................................................................................ 8
Removing the monitor stand..........................................................................................................................................................................8
Attaching the monitor head to a mounting device......................................................................................................................... 9
Video connection combinations ..........................................................................................................................................................................10
Connecting the cables ................................................................................................................................................................................................. 11
HP Device Bridge.............................................................................................................................................................................................................13
Connecting USB devices ...........................................................................................................................................................................................13
Adjusting the monitor ................................................................................................................................................................................................... 14
Installing a security cable.......................................................................................................................................................................................... 15
Turning on the monitor................................................................................................................................................................................................. 15
HP watermark and image retention policy....................................................................................................................................................16
3 Using the monitor ..............................................................................................................................................................................................................................17
Downloading HP Display Center ......................................................................................................................................................................................17
Downloading software and utilities................................................................................................................................................................................17
The Information (INF) file.........................................................................................................................................................................................................17
The Image Color Matching (ICM) file.............................................................................................................................................................................18
Using the OSD menu................................................................................................................................................................................................................18
Using the OSD function buttons......................................................................................................................................................................................18
Reassigning the OSD menu options............................................................................................................................................................................20
Selecting the input source.................................................................................................................................................................................................. 20
Changing the Power Mode setting................................................................................................................................................................................. 21
Using Auto-Sleep Mode.......................................................................................................................................................................................................... 21
Using the camera........................................................................................................................................................................................................................21
Using the camera....................................................................................................................................................................................................................... 22
Setting up Windows Hello facial recognition......................................................................................................................................................... 23
iii
Using the computer camera for Windows Hello.......................................................................................................................................24
Using the monitor camera for Windows Hello............................................................................................................................................24
Using PbP..........................................................................................................................................................................................................................................24
4 Setting up HP Device Bridge ................................................................................................................................................................................................... 26
Windows........................................................................................................................................................................................................................................... 26
macOS............................................................................................................................................................................................................................................... 26
Using HP Device Bridge .........................................................................................................................................................................................................27
Transferring files and data...................................................................................................................................................................................................27
Windows and macOS...................................................................................................................................................................................................27
Stopping HP Device Bridge ................................................................................................................................................................................................ 28
Windows................................................................................................................................................................................................................................28
macOS.................................................................................................................................................................................................................................... 28
5 Support and troubleshooting.................................................................................................................................................................................................. 29
Solving common issues........................................................................................................................................................................................................29
Button lockouts ...........................................................................................................................................................................................................................30
6 Maintaining the monitor............................................................................................................................................................................................................... 31
Maintenance guidelines.........................................................................................................................................................................................................31
Cleaning the monitor .................................................................................................................................................................................................... 31
Shipping the monitor.................................................................................................................................................................................................... 32
Appendix A Technical specifications ....................................................................................................................................................................................33
100.8 cm (39.7 in) model specifications......................................................................................................................................................................33
Preset display resolutions...................................................................................................................................................................................................34
100.8 cm (39.7 in) model ..............................................................................................................................................................................................34
Energy saver feature...............................................................................................................................................................................................................35
Appendix B Accessibility................................................................................................................................................................................................................36
HP and accessibility.................................................................................................................................................................................................................36
Finding the technology tools you need...........................................................................................................................................................36
The HP commitment.....................................................................................................................................................................................................36
International Association of Accessibility Professionals (IAAP)...................................................................................................37
Finding the best assistive technology..............................................................................................................................................................37
Assessing your needs ......................................................................................................................................................................................37
Accessibility for HP products......................................................................................................................................................................37
Monitor accessibility features (select products/regions only).................................................................................................................38
Built-in accessibility features.................................................................................................................................................................................38
Text to Speech (select products/regions only)..........................................................................................................................................38
What is Accessibility Mode?...................................................................................................................................................................................38
How do you turn Accessibility Mode on or off?........................................................................................................................................39
Standards and legislation ...................................................................................................................................................................................................39
Standards.............................................................................................................................................................................................................................40
Mandate 376 – EN 301 549 ............................................................................................................................................................................40
Web Content Accessibility Guidelines (WCAG).............................................................................................................................40
iv
Legislation and regulations.....................................................................................................................................................................................40
Useful accessibility resources and links ................................................................................................................................................................... 41
Organizations..................................................................................................................................................................................................................... 41
Educational institutions .............................................................................................................................................................................................. 41
Other disability resources ........................................................................................................................................................................................41
HP links................................................................................................................................................................................................................................... 42
Contacting support.................................................................................................................................................................................................................. 42
Index................................................................................................................................................................................................................................................................43
v
About this guide1
This guide provides technical specifications and information about monitor features, setting up the
monitor, and using the software. Depending on the model, your monitor may not have all the features
included in this guide.
WARNING! Indicates a hazardous situation that, if not avoided, could result in serious injury or death.
CAUTION: Indicates a hazardous situation that, if not avoided, could result in minor or moderate
injury.
IMPORTANT: Indicates information considered important but not hazard-related (for example,
messages related to property damage). Warns the user that failure to follow a procedure exactly as
described could result in loss of data or in damage to hardware or software. Also contains essential
information to explain a concept or to complete a task.
NOTE: Contains additional information to emphasize or supplement important points of the main text.
TIP: Provides helpful hints for completing a task.
About this guide
1
Getting started2
Read this chapter to learn about safety information and where to find additional HP resources.
Important safety information
A power cord is included with the monitor. If you use another cord, use only a power source and
connection appropriate for this monitor. For information about the correct power cord set to use with
the monitor, see the
Product Notices
provided in your documentation kit.
WARNING! To reduce the risk of electric shock or damage to the equipment:
● Plug the power cord into an AC outlet that is easily accessible at all times.
● If the power cord has a three-pin attachment plug, plug the cord into a grounded (earthed) three-
pin outlet.
● Disconnect power from the computer by unplugging the power cord from the AC outlet. When
unplugging the power cord from the AC outlet, grasp the cord by the plug.
For your safety, do not place anything on power cords or cables. Take care to route all cords and cables
connected to the monitor so that they cannot be stepped on, pulled, grabbed, or tripped over.
To reduce the risk of serious injury, read the
Safety & Comfort Guide
provided with your user guides.
It describes proper workstation setup and proper posture, health, and work habits for computer users.
The
Safety & Comfort Guide
also provides important electrical and mechanical safety information. The
Safety & Comfort Guide
is also available on the web at http://www.hp.com/ergo.
IMPORTANT: For the protection of the monitor and the computer, connect all power cords for the
computer and its peripheral devices (such as a monitor, printer, scanner) to a surge protection device
such as a power strip or uninterruptible power supply (UPS). Not all power strips provide surge
protection; the power strip must be specifically labeled as having this capability. Use a power strip
whose manufacturer offers a damage replacement policy so that you can replace the equipment if
surge protection fails.
Use the appropriate and correctly sized furniture designed to properly support your monitor.
WARNING! Monitors that are inappropriately situated on dressers, bookcases, shelves, desks,
speakers, chests, or carts could fall over and cause personal injury. This equipment is not suitable for
use in locations where children are likely to be present.
WARNING! Stability hazard: The device might fall, causing serious personal injury or death. To prevent
injury, securely attach the monitor to the floor or wall in accordance with the installation instructions.
NOTE: This product is suitable for entertainment purposes. Consider placing the monitor in a
controlled luminous environment to avoid interference from surrounding light and bright surfaces that
might cause disturbing reflections from the screen.
More HP resources
Use this table to locate resources that provide product details, how-to information, and more.
2
Chapter 2 Getting started
Table 2-1 Additional information
Resource Contents
Setup Instructions Overview of monitor setup and features
HP support For HP support or to resolve a hardware or software problem, perform
one of these tasks:
● Go to http://www.hp.com/support, and follow the instructions to
find your product.
● Select the Search icon in the taskbar, type support in the search
box, and then select HP Support Assistant.
● Select the question mark icon in the taskbar.
NOTE: Contact customer support to replace the power cord, the AC adapter (select products only), or
any other cables that shipped with your monitor.
Preparing to call technical support
Use this information if you have to troubleshoot an issue.
If you cannot solve a problem using Support and troubleshooting on page 29, a call to technical
support can provide additional help. Have the following information available when you call.
● Monitor model number
● Monitor serial number
● Purchase date on invoice
● Conditions under which the problem occurred
● Error messages received
● Hardware configuration
● Name and version of the hardware and software that you are using
Getting to know your monitor
Your monitor has top-rated features. This section provides details about your components, where they
are located, and how they work.
Features
Depending on the model, your monitor might include the following features:
Display features
● Three-sided borderless 100.8 cm (39.7 in) curved diagonal viewable screen area with 5120 × 2160
@ 60 Hz resolution, plus full-screen support for lower resolutions; includes custom scaling for
maximum image size while preserving original aspect ratio
● Liquid crystal display (LCD) with active matrix and in-plane switching (IPS)
Preparing to call technical support
3
● Wide color gamut to provide coverage of sRGB and Display P3 color spaces
● Nonglare panel with an LED backlight
● Wide viewing angle to allow viewing from a sitting or standing position, or moving from side to side
● Tilt, swivel, and height adjustment capabilities
● Dual Picture by Picture (PbP) functionality to enable the DisplayPort™, High-Definition Multimedia
Interface (HDMI), and Thunderbolt™ inputs to be viewed in each half of the screen
● Integrated pop-up infrared (IR) and RGB camera with noise canceling microphones for conferencing
and Microsoft Windows® Hello support
● Integrated HP Device Bridge technology that allows you to use a single keyboard and mouse across
two connected computers to control software and transfer files and data from one computer to the
other
● Five on-screen display (OSD) buttons, four that you can reconfigure to quickly allow selection of the
most commonly used operations
● On-screen display (OSD) adjustments in several languages for easy setup and screen optimization
● Color space preset for Display P3
● Energy saver feature to meet requirements for reduced power consumption
● Security cable slot on the rear of the monitor for an optional security cable
● Cable management feature for placement of cables and cords
Connectors
● DisplayPort video input (cable included in select regions)
● HDMI video input
● Two USB Type-C® Thunderbolt ports (cable included in select regions)
● RJ-45 (network) jack
● Four USB ports (downstream)
● Plug and Play capability, if supported by your operating system
Monitor stand
● Removable stand for flexible monitor head mounting solutions
● HP Quick Release 2 device to quickly attach the monitor head to the stand with a click, and then
remove it with the convenient sliding tab release
● VESA® mounting bracket for attaching the monitor head to a wall-mount device or swing arm
● VESA mounting capability (100 × 100 mm) for attaching the monitor to a swing arm mount
4
Chapter 2 Getting started
● Support for a mounting bracket to attach the monitor to a mini workstation or mini desktop
NOTE: For safety and regulatory information, see the
Product Notices
provided in your
documentation kit. To access the latest user guide, go to http://www.hp.com/support, and follow the
instructions to find your product. Then select Setup & User Guides.
Front components
To identify the components on the front of the monitor, use this illustration and table.
Table 2-2 Front components and their descriptions
Component Description
(1) Tilt levers (2) Allow you to tilt the camera.
(2) Camera microphones (2) Allow you to participate in a video conference.
(3) Camera light On: The camera is in use.
(4) Camera RGB lens Transmits your image in a video conference.
(5) Camera IR lens Transmits your image for Windows Hello facial recognition.
(6) Camera IR light Additional IR light for facial recognition.
NOTE: You might not be able to see the camera IR light when it is on.
(7) Speakers (2) Produce sound. You can control the audio volume from the OSD menu in the
Input menu.
NOTE: For the best audio experience, connect a USB cable from your monitor
to your computer, and then select your monitor as the sound device.
(8) USB ports (downstream) Connect a USB cable to a peripheral device, such as a keyboard, mouse, or
USB hard drive, and supports battery charging.
(9) PbP or brightness buttons The buttons function as left and right when PbP is on and brightness plus and
minus when PbP is off.
(10) Power button Turns the monitor on or off.
(11) Joypad Press to open the OSD settings.
Front components 5
Rear components
To identify the components on the rear of the monitor, use this illustration and table.
Table 2-3 Rear components and their descriptions
Component Description
(1) Joypad Press to open the OSD settings.
(2) Security cable slot Connects an optional security cable.
(3) Power connector Connects your monitor to a power outlet.
(4) HDMI port Connects the HDMI cable to a source device such as a computer or game console.
(5) DisplayPort
connector
Connects the DisplayPort cable to a source device, such as a computer or game
console.
(6) USB Type-C
Thunderbolt ports (2)
Connect the Thunderbolt or USB Type-C cable to a source device such as a
computer or game console. The left side port is USB Type-C (1) and right side port is
USB Type-C (2). Power delivery 20V/4.8A, 15V/5A, 12V/5A, 5V/3A.
NOTE: Use a standard USB Type-C charging cable or cable adapter (purchased
separately) when charging a small external device.
(7) RJ-45 (network) jack Connects a network cable.
(8) USB ports
(downstream) (2)
Connect a USB cable to a peripheral device, such as a keyboard, mouse, or USB hard
drive, and supports battery charging.
Locating the serial number and product number
Depending on the product, the serial number and product number are located on a label on the rear of
the monitor or on a label under the front bezel of the monitor head. You might need these numbers when
contacting HP for support.
6
Chapter 2 Getting started
Setting up the monitor
This section describes attaching the monitor stand or wall mount and the options for connecting your
monitor to a PC, notebook, gaming console, or similar device.
WARNING! To reduce the risk of serious injury, read the
Safety & Comfort Guide
. It describes proper
workstation setup and proper posture, health, and work habits for computer users. The
Safety &
Comfort Guide
also provides important electrical and mechanical safety information. The
Safety &
Comfort Guide
is available on the web at http://www.hp.com/ergo.
IMPORTANT: To prevent damage to the monitor, do not touch the surface of the LCD panel. Pressure
on the panel can cause nonuniformity of color or disorientation of the liquid crystals. If this occurs, the
screen will not recover to its normal condition.
IMPORTANT: To prevent the screen from getting scratched, defaced, or broken and to prevent
damage to the control buttons, position the monitor facedown on a flat surface covered with protective
sheet foam or a nonabrasive cloth.
Attaching the monitor stand
Correctly attaching your monitor stand is critical for safe use. This section describes how to safely
attach a stand.
TIP: Consider the placement of the monitor, because surrounding light and bright surfaces might
cause interfering reflections.
NOTE: The procedures for attaching a monitor stand might be different on other models.
NOTE: Leave the monitor in the box to protect the screen.
1. Open the box so that the monitor head is facedown in the box.
Setting up the monitor
7
2. Attach the stand to the connector on the back of the monitor. The latch on the stand clicks when
the stand is locked in place.
3. Attach the base to the bottom of the monitor stand (1).
4. Rotate the captive screw clockwise to tighten the base (2).
Mounting the monitor head
To attach your monitor to a wall using a swing arm or other mounting fixture, follow the steps in this
section to safely and securely connect your monitor.
IMPORTANT: This monitor supports the VESA industry-standard 100 mm mounting holes. To attach a
third-party mounting solution to the monitor head, use four 4 mm, 0.7 pitch, and 10 mm long screws
(M4 × 10L). Longer screws might damage the monitor. Be sure that the manufacturer’s mounting
solution is compliant with the VESA standard and is rated to support the weight of the monitor head.
For best performance, use the power and video cables provided with the monitor.
NOTE: This apparatus is intended to be supported by a UL-listed, CSA-listed, or GS-listed wall-mount
bracket.
Removing the monitor stand
If you decide to use a wall mount instead of the monitor stand that you attached, first remove the stand.
IMPORTANT: Before you disassemble the monitor, be sure that the monitor is turned off and all cables
are disconnected.
1. Disconnect and remove all cables from the monitor.
2. Position the monitor facedown in the monitor box.
8
Chapter 2 Getting started
3. Push up on the monitor stand and remove it from the monitor.
Attaching the monitor head to a mounting device
You might need additional tools such as a screwdriver (purchased separately) when you attach a
mounting device. To avoid damage to your monitor, follow these instructions.
1. Remove the two screws from the stand connector (1), and then lift it up (2) to remove it from the
monitor.
2. Center the VESA plate on the stand connector (1), and then fasten the two screws (2) to the stand
connector to hold the VESA plate in place.
Attaching the monitor head to a mounting device
9
3. To attach the monitor head to a swing arm or other mounting device, insert four mounting screws
through the holes on the mounting device and into the VESA screw holes on the back of the monitor
head.
IMPORTANT: If these instructions do not apply to your device, then follow the mounting device
manufacturer’s instructions when mounting the monitor to a wall or swing arm.
Video connection combinations
The following table lists the active video connection, image display location, upstream connection, and
power delivery connection for each combination of host computer video connections.
Table 2-4
Video connection combinations
First USB Type-
C port
Second USB
Type-C port
DisplayPort HDMI Left image Right image
Manual swap
1
USB Type-C
Thunderbolt
cable
2
(Video alternate
mode & data)
PD Max. up to
100 W
3
5
USB Type-C
Thunderbolt
cable
(Video alternate
mode & data)
4
PD Max. up to
100 W
6
No video No video Second USB
Type-C port
First USB Type-
C port
OK
USB Type-C
Thunderbolt
cable
(Video alternate
Mode + Data)
PD Max. up to
100 W
USB to USB
Type-C cable
(Data for DP
input)
No PD function
Video No video First USB Type-
C port
DisplayPort OK
USB Type-C
Thunderbolt
cable
(Video alternate
mode & data)
PD Max. up to
100 W
USB to USB
Type-C cable
(Data for HDMI
input)
No PD function
No video Video First USB Type-
C port
HDMI OK
10 Chapter 2 Getting started
Table 2-4 Video connection combinations (continued)
First USB Type-
C port
Second USB
Type-C port
DisplayPort HDMI Left image Right image
Manual swap
1
USB to USB
Type-C cable
(Data for DP
input)
No PD function
USB Type-C
Thunderbolt
cable
(Video alternate
mode & data)
PD Max. 100 W
Video No video Second USB
Type-C port
DisplayPort OK
USB to USB
Type-C cable
(Data for DP
input)
No PD function
Thunderbolt
cable
(Video alternate
mode & data)
PD Max. 100 W
No video Video Second USB
Type-C port
HDMI OK
USB to USB
Type-C cable
(Data for DP
input)
No PD function
USB to USB
Type-C cable
(Data for HDMI
input)
No PD function
Video Video DisplayPort HDMI OK
USB to USB
Type-C cable
(Data for HDMI
input)
No PD function
USB to USB
Type-C cable
(Data for DP
input)
No PD function
Video Video DisplayPort HDMI OK
1
Select Assign PbP Inputs to Manual, and select and swap two inputs when you use DP & HDMI; be sure USB Host is set properly
to enable HP Device Bridge.
2
The USB Type-C Thunderbolt cable is included in the box.
3
This is the power delivery measurement.
4
This is the DisplayPort alternate mode.
5
NOTE: Be sure that the first USB Type-C port is plugged-in and receives power before you plug in a
cable to the second USB Type-C port. It can charge up to 100 W. If the first USB Type-C port is
connected to the computer and only needs 65 W to charge, then the second USB Type-C port
supports up to 100 W charge.
6
NOTE: Be sure that the second USB Type-C port is plugged-in and receives power before you plug in
a cable into the first USB Type-C port. It can charge up to 100 W. If the second USB Type-C port is
connected to the computer and only needs 65 W to charge, then the first USB Type-C port supports
up to 100 W charge.
Connecting the cables
In addition to details about how to connect a cable, this section contains information about how your
monitor functions when you connect certain cables.
NOTE: Depending on the model, the monitor might be capable of supporting HDMI, DisplayPort, or
Thunderbolt inputs. The video mode is determined by the video cable used. The monitor automatically
determines which inputs have valid video signals. You can select the inputs through the OSD menu. The
monitor ships with select cables. Not all cables shown in this section are included with the monitor.
1. Place the monitor in a convenient, well-ventilated location near the computer.
Connecting the cables
11
2. Connect a video cable.
● Connect one end of a Thunderbolt cable to the Thunderbolt port on the rear of the monitor
and the other end to the Thunderbolt port on the source device. (Use only the HP-approved
Thunderbolt cable provided with the monitor.)
● Connect one end of a DisplayPort cable to the DisplayPort connector on the rear of the monitor
and the other end to the DisplayPort connector on the source device.
NOTE: You must connect the USB Type-C to USB cable between the monitor and source
device (computer) to enable HP Device Bridge and the USB ports on the monitor (the USB Type-
C to USB cable is included in select regions).
● Connect one end of an HDMI cable to the HDMI port on the rear of the monitor and the other
end to the HDMI port on the source device.
NOTE: You must connect the USB Type-C to USB cable between the monitor and source
device (computer) to enable HP Device Bridge and the USB ports on the monitor (the USB Type-
C to USB cable is included in select regions).
12
Chapter 2 Getting started
● Connect one end of a network cable to the network jack on the monitor and the other end to a
network wall jack or router.
NOTE: To enable the network function, be sure that the USB Type-C Thunderbolt port is
connected.
3. Connect one end of the power cord to the monitor and the other end to a grounded AC outlet.
WARNING! To reduce the risk of electric shock or damage to the equipment:
● Do not disable the power cord grounding plug. The grounding plug is an important safety
feature.
● Plug the power cord into a grounded (earthed) AC outlet that is easily accessible at all times.
● Disconnect power from the equipment by unplugging the power cord from the AC outlet.
For your safety, do not place anything on power cords or cables. Arrange them so that no one can
accidentally step on or trip over them. Do not pull on a cord or cable. When unplugging the power
cord from the AC outlet, grasp the cord by the plug.
HP Device Bridge
You need HP Device Bridge to enable the monitor to use a single keyboard and mouse across two
connected host computers to control software and transfer files and data from one computer to the
other. HP Device Bridge is available for Windows and macOS host computers.
Connecting USB devices
Use USB ports to connect devices such as a digital camera, USB keyboard, or USB mouse. There are
four USB ports on the monitor to connect to a device (downstream): two USB ports on the rear, and two
USB ports under the front bezel of the monitor.
HP Device Bridge
13
See Front components on page 5 and Rear components on page 6 for the location of the USB ports.
NOTE: You must connect the Thunderbolt cable from the source device (computer) to the rear of the
monitor to enable the USB ports to serve as a USB hub for a mouse, keyboards, phones, external hard
drives, and most devices that are USB-connected and able to accept 5 V.
Adjusting the monitor
To support an ergonomic work space, your monitor offers the adjustment options outlined in this
section.
WARNING! To reduce the risk of serious injury, read the
Safety & Comfort Guide
. It describes proper
workstation setup and proper posture, health, and work habits for computer users. The
Safety &
Comfort Guide
also provides important electrical and mechanical safety information. The
Safety &
Comfort Guide
is available on the web at http://www.hp.com/ergo.
1. Tilt the monitor head forward or backward to set it to a comfortable eye level.
2. Adjust the monitor’s height to a comfortable position for your individual workstation. The monitor’s
top bezel edge should not exceed a height that is parallel to your eye height. A monitor that is
14
Chapter 2 Getting started
positioned low and reclined might be more comfortable for users with corrective lenses. Reposition
your monitor as you adjust your working posture throughout the work day.
3. Swivel the monitor head to the left or right for the best viewing angle.
Installing a security cable
As a security measure, you can secure the monitor to a fixed object with an optional security cable
available from HP. Use the key that came with the optional security cable to attach and remove the lock.
Turning on the monitor
This section provides important information about preventing damage to your monitor, startup
indicators, and troubleshooting information.
Installing a security cable
15
IMPORTANT: Burn-in image damage might occur on monitors that display the same static image on
the screen for 12 or more hours. To avoid burn-in image damage, you should always activate a screen
saver application or turn off the monitor when it will not be in use for a prolonged period of time. Image
retention is a condition that might occur on all LCD screens. Burn-in damage on the monitor is not
covered under the HP warranty.
NOTE: If pressing the power button has no effect, the Power Button Lockout feature might be
enabled. To disable this feature, press and hold the monitor power button for 10 seconds.
NOTE: On select HP monitors, you can disable the power light in the OSD menu. Press the Menu
button to open the OSD, select Power, select Power LED, and then select Off.
■
Press the power button on the monitor to turn it on.
When you first turn on your monitor, a monitor status message is displayed for 5 seconds. The message
shows which input is the current active signal, the status of the auto-switch source setting (On or
Off; default setting is On), the current preset display resolution, and the recommended preset display
resolution.
The monitor automatically scans the signal inputs for an active input and uses that input for the display.
HP watermark and image retention policy
Some monitors are designed with In-Plane Switching (IPS) display technology, which provides ultrawide
viewing angles and advanced image quality. Though suitable for many applications, this panel
technology is not suitable for static, stationary, or fixed images for long periods of time, unless you
use screen savers.
Applications with static images can include camera surveillance, video games, marketing logos, and
templates. Static images can cause image retention damage that could look like stains or watermarks
on the monitor's screen.
Image retention damage on monitors that are in use 24 hours per day is not covered under the HP
warranty. To avoid image retention damage, always turn off the monitor when it is not in use, or use the
power management setting, if supported on your computer, to turn off the monitor when the computer is
idle.
16
Chapter 2 Getting started
Using the monitor3
This chapter describes how to use your monitor and its features, including software and utilities, the
OSD menu, the function buttons, power modes, and Windows Hello.
Downloading HP Display Center
You can download and install the HP Display Center software from the Microsoft store.
1. Select the Microsoft Store app on your desktop or type Microsoft Store in the taskbar search
box.
2. Type HP Display Center in the Microsoft Store search box.
3. Follow the on-screen instructions.
The tool downloads to the selected location.
Downloading software and utilities
You can download and install these files from HP Support.
● INF (Information) file
● ICM (Image Color Matching) file
To download the files:
1. Go to http://www.hp.com/support.
2. Select Software and Drivers.
3. Select your product type.
4. Enter your HP monitor model in the search field and follow the on-screen instructions. The .inf
and .icm files are included in the SoftPaq.
The Information (INF) file
The INF file defines monitor resources used by Windows® operating systems to ensure monitor
compatibility with the computer’s graphics adapter.
This monitor is Plug and Play compatible, and the monitor will work correctly without installing the INF
file. Monitor Plug and Play compatibility requires that the computer’s graphics card is VESA® DDC2
compliant and that the monitor connects directly to the graphics card. Plug and Play does not work
through separate BNC-type connectors or through distribution buffers, boxes, or both.
Using the monitor
17
The Image Color Matching (ICM) file
The ICM files are data files that are used in conjunction with graphics programs to provide consistent
color matching from monitor screen to printer, or from scanner to monitor screen. These files are
activated from within graphics programs that support this feature.
NOTE: The ICM color profile is written in accordance with the International Color Consortium (ICC)
Profile Format specification.
Using the OSD menu
You can adjust your HP monitor to suit your preferences. Use the OSD menu to customize the viewing
features of your monitor.
To access and make adjustments in the OSD, use the Joypad on the monitor's rear panel. See Rear
components on page 6.
1. If the monitor is not already on, press the power button to turn on the monitor.
2. Press the center of the Joypad.
3. Press the function buttons up, down, left, or right to navigate menu choices. Press the center of the
Joypad to make a selection.
The following table lists possible menu selections in the OSD main menu. It includes descriptions for
each setting and its impacts on your monitor's appearance or performance.
Table 3-1
OSD menu options and descriptions for using a button or a controller
Main menu Description
Brightness + Adjusts the brightness level of the screen.
Color Selects and adjusts the screen color.
Image Adjusts the screen image.
Input Selects the video input signal (DisplayPort, HDMI, USB-C video).
PbP Adjusts PbP settings (turning on or off and assigning inputs) and enables or disables HP Device
Bridge file transfer.
Power Adjusts the power settings.
Menu Adjusts the OSD menu and function button controls, and selects the language used to display the
OSD menu (the factory default is English).
Management Adjusts the DDC/CI settings, and returns all OSD menu settings to the factory default settings.
Information Opens the Information menu.
Exit Exits the OSD menu screen.
Using the OSD function buttons
The function buttons offer useful actions, and you can customize all but one of them to make them even
more useful.
NOTE: The actions of the function buttons vary among monitor models.
18
Chapter 3 Using the monitor
For information about changing the function of the buttons, see Reassigning the OSD menu options on
page 20.
Table 3-2 Button names and descriptions
Button Description
Left PbP On or Off button
(function assignable)
Switches PbP on or off.
Right Color button
(function assignable)
Opens the Color menu.
Up Next Active Input button
(function assignable)
Switches to the next active video inputs.
If only one input is active or there are no active inputs detected, then pressing
the Next Input button shows the Input Control menu.
Down Volume button
(function assignable)
Opens the Volume adjust slider.
Center Menu button Opens the OSD main menu, selects a menu item from the OSD, or closes the
OSD menu.
When PbP mode is on with two host computers connected to the monitor, the icons above the buttons
change as shown in the following table.
Table 3-3
PbP or brightness buttons and descriptions
PbP Two-button menu Description
Off Opens the Brightness menu with the
Brightness adjustment window/mode
active.
On Switches the left side to full screen and
the right side to full screen.
On Turns split screen on and switches the
right side to full screen.
Using the OSD function buttons 19
Table 3-3 PbP or brightness buttons and descriptions (continued)
PbP Two-button menu Description
On Switches the left side to full screen and
turns the right side to split screen.
Reassigning the OSD menu options
Except for the Menu option, you can change the action associated with an option from its default action
to a menu option you use more frequently.
To reassign the function buttons:
1. Press the Menu option to open the OSD menu.
2. Select Menu, select Assign Buttons, and then select one of the available options for the button that
you want to assign.
Selecting the input source
The monitor has four video input connectors.
● Two USB Type-C Thunderbolt (DP alternate mode)
● DisplayPort
● HDMI
The monitor automatically scans all video input sources to search for an active video input signal. The
scan sequence is USB Type-C (2), USB Type-C (1), DisplayPort, and HDMI.
If multiple host computers are connected to the monitor and PbP is off, then you can change the video
input source by pressing the Next Active Input button on the OSD shortcut menu or by going to the OSD
menu, selecting Input, and choosing your video input source. The following table lists menu options in the
Input menu functions:
Table 3-4
Input menu options and descriptions
Option Description
USB-C® (1) Video Selects USB Type-C (1) as the active video input source.
USB-C (2) Video Selects USB Type-C (2) as the active video input source.
DisplayPort Selects DisplayPort as the active video input source.
HDMI Selects HDMI as the active video input source.
Auto-Switch Input Sets Auto-Switch Input to On or Off.
DP Hot-Plug Detection Selects Low Power or Always Active.
DisplayPort Mode Selects DisplayPort 1.1 or DisplayPort 1.2 mode.
20 Chapter 3 Using the monitor
Changing the Power Mode setting
This section describes how to activate Performance mode. Certain features on your monitor might
require Performance mode to be active.
When in sleep mode, to comply with international power standards, the monitor default setting is Power
Saver mode.
If your monitor supports Performance mode and you need to keep the USB ports enabled when the
monitor is in Auto-Sleep Mode, change the Power Mode setting from Power Saver to Performance.
NOTE: If you are connecting a computer that is not battery powered, you must change the Power
Mode setting to Performance mode.
To change the power mode setting:
1. Press the Menu button to open the OSD menu.
2. Select Power, select Power Mode, and then select Performance.
3. Select Back and close the OSD.
Using Auto-Sleep Mode
Your monitor has an energy-saving feature called Auto-Sleep Mode, which is a reduced power state. This
section describes how to activate or adjust Auto-Sleep Mode on your monitor.
When Auto-Sleep Mode is enabled, which it is by default, the monitor enters a reduced power state when
the computer signals low-power mode, which it does by the absence of either a horizontal or vertical
sync signal.
Upon entering this reduced power state (Auto-Sleep mode), the monitor screen is blanked, the backlight
turns off, and the power light turns amber. The monitor draws less than 0.5 W of power when in this
reduced power state. The monitor wakes from Auto-Sleep mode when the computer sends an active
signal to the monitor (for example, when you activate the mouse or keyboard).
To disable Auto-Sleep Mode in the OSD:
1. Press the Menu button to open the OSD, or press the center of the OSD controller to open the OSD.
2. In the OSD, select Power.
3. Select Auto-Sleep Mode, and then select Off.
Using the camera
To unlock the camera, gently press down until it clicks. The camera rises up to the uppermost position.
Changing the Power Mode setting
21
You can use the camera on the monitor when you sign in to Windows Hello facial recognition, maintain
conversation security, and conduct video conferencing.
NOTE: For video conferencing, connect the computer to the monitor. Select HP Display Camera from
the video-conferencing interface.
When the camera is closed, the microphone is turned off.
When the camera is not in use, you can close the camera by pressing down on it until it clicks into the
closed position.
■
Using the camera
To unlock the camera, gently press down until it clicks. The camera rises up to the uppermost position.
22
Chapter 3 Using the monitor
You can use the camera on the monitor when you sign in to Windows Hello facial recognition, maintain
conversation security, and conduct video conferencing.
NOTE: For video conferencing, connect the computer to the monitor. Select HP Display Camera from
the video-conferencing interface.
When the camera is closed, the microphone is turned off.
When the camera is not in use, you can close the camera by pressing down on it until it clicks into the
closed position.
Setting up Windows Hello facial recognition
In select products, you can use Windows Hello facial recognition to gain quick, secure access to your
computer. You can establish facial recognition by using either the camera on your computer or the
camera on your monitor.
Be sure that the camera is in the up position for setting up Window Hello facial recognition.
NOTE: Windows Hello is only supported on the Windows 10 operating system.
Setting up Windows Hello facial recognition
23
Using the computer camera for Windows Hello
Follow these steps to set up Windows Hello facial recognition on a device with a Windows Hello camera.
1. Download the HP Windows Hello software driver from
http://support.hp.com/us-en/drivers/products.
2. Connect the monitor to the computer and turn on the computer and monitor.
3. Right-click the Windows desktop and select Display settings.
4. Select the 100.8 cm (39.7 in) monitor and scroll down to the Multiple displays section.
5. From the drop-down menu, select Extend desktop to this display.
6. Select the Make this my main display check box.
7. Select the Start button, select Settings, select Accounts, and then select Sign-in options.
8. Under Windows Hello, select Set up under Face Recognition.
9. Under Welcome to Windows Hello, select Get Started, and then follow the on-screen instructions to
enroll your facial ID and set up a personal identification number (PIN).
You can now use the infrared (IR) camera on the monitor to log in when using Windows Hello.
Using the monitor camera for Windows Hello
Even if your computer does not have a Windows Hello camera, you can still set up Windows Hello facial
recognition using the IR camera on your monitor.
1. Select the Start button, select Settings, select Accounts, and then select Sign-in options.
2. Under Windows Hello, select Set up under Face Recognition.
3. Under Welcome to Windows Hello, select Get Started, and then follow the on-screen instructions to
enroll your facial ID and set up a PIN.
You can now use the IR camera on the monitor to log in when using Windows Hello.
Using PbP
The monitor supports PbP, where one source is positioned adjacent to another. The monitor default
setting for PbP is On, Automatic.
When PbP is in automatic mode:
● The host computer attached to the USB Type-C (1) port or HDMI video connector appears on the
right side of the PbP image.
● The host computer attached to the USB Type-C (2) port or DisplayPort video connector appears on
the left side of the PbP image.
● The default upstream connection is connected to the host computer that is connected to the USB
Type-C (1) port. The default upstream connection cannot be changed.
● The priority in power negotiation goes to the host computer connected to the USB Type-C (1) port.
24
Chapter 3 Using the monitor
● The host computer connected to the USB Type-C (2) port is guaranteed a minimum of 65 W of power
and maximum of 100 W of power, or any watts remaining after power is supplied to the USB Type-C
(1) port (165 W minus the power currently being used by the USB Type-C (1) port, up to a maximum
of 100 W). If the USB Type-C (1) port is using the maximum 65 W of power, then the maximum power
remaining for USB Type-C (2) is 100 W.
For the priority in power negotiation and PBP using , see Video connection combinations on page 10.
NOTE: When a host computer that does not have battery power is attached to the USB Type-C (1) port
on the monitor, the Power Mode setting must be set to Performance mode. For detailed instructions,
see Changing the Power Mode setting on page 21.
PbP can be set to On, Manual mode in the PbP OSD menu. In this mode, you can control which side of the
screen each host computer appears on (left or right) and which video source is assigned to each host
computer. To change PbP to manual mode:
1. With two source devices (host computers) connected to the monitor, press one of the OSD buttons
on the rear to activate the buttons.
2. Press the Menu button to open the OSD.
3. In the OSD, select PbP, select On, and then select Manual.
4. Under Set Left Side, select the video input source to be displayed on the left side of the PbP image.
5. Under Set Right Side, select the video input source to be displayed on the right side of the PbP
image.
NOTE: If PbP is set to Off, the monitor displays the image from the host computer that is selected as
the active video input source in the Input OSD dialog. For more information about the OSD, see Using
the OSD menu on page 18.
If you decide to change PbP back to the default On, Automatic mode:
1. With two host computers connected to the monitor, press one of the OSD buttons on the rear of the
monitor to activate the buttons. Then press the Menu button to open the OSD. For the location of the
OSD buttons, see Front components on page 5.
2. In the OSD, select PbP, and then select Enable PbP.
The monitor scans the secondary inputs for a valid video input source and uses that source for the
PbP image.
Using PbP
25
Setting up HP Device Bridge4
HP Device Bridge allows two host computers to connect to a single monitor and enables a single
keyboard and mouse to control both host computers by switching from one computer to the other. The
software also allows you to move files and data from one host computer to the other.
HP Device Bridge is available for the following platforms and must be installed and active on both host
computers for the software to work properly:
● Windows
● macOS®
Keep these considerations in mind when using HP Device Bridge:
1. VM simulation systems are not supported.
2. HP Device Bridge works only on select USB host ports.
3. If one computer has abnormal HP Device Bridge operation caused by entering sleep, suspend, or
restart mode, unplug both upstream ports, restart the software on both computers, and plug in both
upstream ports to return to normal operation.
Windows
Use this procedure to install HP Device Bridge for Windows.
1. Go to the HP Customer Support website: http://www.hp.com/support.
2. Select Software and Drivers, and select Other.
3. Enter your monitor model name in the product search box, and select Submit.
4. Identify and select OS version.
5. Select Software-solutions.
6. Download and install the HP Device Bridge Software.
7. Double-click HPDeviceBridge_ForWin.exe to start the installation.
NOTE: HP Device Bridge runs in the background. It must be active to enable HP Device Bridge
functions.
macOS
Use this procedure to install HP Device Bridge for macOS.
1. Go to the HP Customer Support website: http://www.hp.com/support.
2. Select Software and Drivers, and select Other.
3. Enter your monitor model name in the product search box, and select Submit.
26
Chapter 4 Setting up HP Device Bridge
4. Select Choose a different OS, select macOS, and then specify the version.
5. Select Software-solutions.
6. Download and install the HP Device Bridge Software.
HP Device Bridge runs in the background. It must be active to enable HP Device Bridge functions.
Using HP Device Bridge
HP Device Bridge allows two host computers to connect to a single monitor and transfer files and data
between computers using one common keyboard and mouse. HP Device Bridge must be installed on
both host computers for the software to function properly.
If either of the host computers is disconnected from the monitor:
● The remaining connected host computer automatically shows on the monitor in full-screen mode.
● The USB upstream connection switches to the remaining connected host computer to enable the
USB hub and USB devices.
● The remaining connected host computer can receive up to 100 W of power.
When the disconnected host computer is reconnected:
● HP Device Bridge automatically changes the monitor screen to PbP mode.
● The USB upstream connection switches to the host computer that is connected to the first USB
Type-C video port to enable the USB hub and USB devices.
● Power delivery to each of the two host computers returns to the original shared levels.
Transferring files and data
After HP Device Bridge is installed and active on both host computers, you can move files and data back
and forth between host computers. The software enables a single keyboard and mouse to control both
host computers by switching from one computer to the other.
Windows and macOS
If your host computers are running Windows operating system, macOS, or a combination of both, you
can transfer files between host computers using the drag-and-drop method, copy-and-paste method,
or cut-and paste method. You can transfer data using the copy-and-paste or cut-and-paste methods;
however, you cannot transfer data using the drag-and-drop method.
Follow this procedure to use the drag-and-drop method:
1. Select the file that you want to transfer.
2. Drag the file from one host computer to the other and drop it in the selected location.
Follow this procedure to use the copy-and-paste or cut-and-paste method:
1. Right-click the file to be transferred, and then select Copy or Cut, or highlight the data to be copied.
2. Right-click the paste location, and then select Paste. The received files are placed in the /tmp
directory.
Using HP Device Bridge
27
NOTE: HP Device Bridge cannot be closed while transferring files.
Stopping HP Device Bridge
Use the procedures in this section to stop HP Device Bridge.
Windows
Use this procedure to stop using HP Device Bridge with Windows.
1. Right-click the Windows desktop, and then select HP Device Bridge.
2. Select Exit.
macOS
Use this procedure to stop using HP Device Bridge with macOS.
1. Select the HP Device Bridge icon at the top-right corner of your screen.
2. Select Exit.
28
Chapter 4 Setting up HP Device Bridge
Support and troubleshooting5
If your monitor is not working as expected, you might be able to resolve the issue by following the
instructions in this section.
Solving common issues
The following table lists possible issues, the possible cause of each issue, and the recommended
solutions.
Table 5-1
Common issues and solutions
Issues Possible cause Solution
Screen is blank or
video is blinking.
Power cord is disconnected. Connect the power cord.
Monitor is off. Press the monitor power button.
NOTE: If pressing the power button has no
effect, press and hold the power button for 10
seconds to disable the Power Button Lockout
feature.
Video cable is improperly
connected.
Connect the video cable properly. For more
information, see Connecting the cables on
page 11.
System is in Auto-Sleep
Mode.
Press any key on the keyboard or move the
mouse to inactivate the screen blanking utility.
Video card is incompatible. Open the OSD menu and select the Input
menu. Set Auto-Switch Input to Off and
manually select the input.
or
Replace the video card or connect the video
cable to one of the computer’s on-board video
sources.
Image appears
blurred, indistinct, or
too dark.
Brightness setting is too
low.
Open the OSD menu, and select Brightness to
adjust the brightness scale as needed.
“Check Video Cable”
is displayed on the
screen.
Monitor video cable is
disconnected.
Connect the appropriate video signal cable
between the computer and monitor. Be
sure that the computer power is off while
connecting the video cable.
“Input Signal Out of
Range” is displayed
on screen.
Video resolution and/or
refresh rate are set higher
than the monitor supports.
Change the settings to a supported setting
(see Preset display resolutions on page 34).
The monitor does not
enter into a low-power
sleep state.
The monitor's power saving
control is disabled.
Open the OSD menu and select Power, select
Auto-Sleep Mode, and then set auto-sleep to
On.
“OSD Lockout” is
displayed.
The monitor's OSD Lockout
function is enabled.
Press and hold the Menu button for 10 seconds
to disable the OSD Lockout function.
Support and troubleshooting 29
Table 5-1 Common issues and solutions (continued)
Issues Possible cause Solution
“Power Button
Lockout” is displayed.
The monitor's Power Button
Lockout feature is enabled.
Press and hold the Power button for 10
seconds to unlock the power button function.
The camera and USB
ports do not work, but
the monitor is turned
on.
There is no upstream USB
connection.
Be sure that the host computer is connected to
the monitor with a USB Type-C to USB Type-C
cable or a USB Type-C to USB cable.
No power from the
USB Type-C or USB
ports when the
monitor is in sleep
mode.
The monitor is in Power
Saver mode
Open the OSD menu, select Power, and then
change the power mode to Performance.
In PbP mode, the
cursor does not
move across the
two host computer
boundaries on the
monitor screen.
The two host computers do
not have HP Device Bridge
installed, HP Device Bridge
is not running on both host
computers, or a non-TBT
host is connected.
Right-click the Windows desktop, and check to
see if HP Device Bridge is listed. If HP Device
Bridge is not listed, start HP Device Bridge by
double-clicking the HP Device Bridge icon on
your desktop.
-or-
Change USB-C configuration to 5120 × 2160 @
30 Hz + USB 3.0 from the default 5120 × 2160 @
60 Hz + USB 2.0.
Install HP Device Bridge. For more information,
see Setting up HP Device Bridge on page 26.
The computer turns
off when the monitor
enters sleep mode.
The monitor is in Power
Saver mode.
Open the OSD menu, select Power, and then
change the power mode to Performance.
In PbP mode, the
image on the left
or right side of the
screen is letter boxed.
The monitor is in mirror
mode.
Right-click the Windows desktop, and select
Display settings. Under Multiple displays,
select Extend desktop to this display.
OCI package update
fail
The Windows 10 software is
not updated.
1. Press the Win button.
2. Search Core Isolation and select it.
3. Turn off the Memory Integrity option.
4. Save all tasks and restart the computer.
5. Run the HP 740pm G3 FW update installer
again.
Button lockouts
The button lockout function is available only when the monitor is on, an active signal is displayed, and the
OSD menu is closed. Holding down the power button or Left button for 10 seconds disables that button.
You can enable the button again by holding it down for 10 seconds.
30
Chapter 5 Support and troubleshooting
Maintaining the monitor6
Properly maintained, your monitor can run for many years. These instructions provide steps you can
perform to keep your monitor in the best condition.
Maintenance guidelines
Follow these instructions to enhance the performance and extend the life of the monitor.
● Do not open the monitor cabinet or attempt to service this product yourself. Adjust only those
controls that are covered in the operating instructions. If the monitor is not operating properly or
has been dropped or damaged, contact an authorized HP dealer, reseller, or service provider.
● Use only a power source and connection appropriate for this monitor, as indicated on the label or
back plate of the monitor.
● Be sure that the total ampere rating of the products connected to the outlet does not exceed the
current rating of the AC outlet and that the total ampere rating of the products connected to the
cord does not exceed the rating of the cord. Look on the power label to determine the ampere rating
(AMPS or A) for each device.
● Install the monitor near an outlet that you can easily reach. Disconnect the monitor by grasping the
plug firmly and pulling it from the outlet. Never disconnect the monitor by pulling the cord.
● Turn the monitor off when it is not in use, and use a screen saver program. Doing this can
substantially increase the life expectancy of the monitor.
NOTE: A burned-in image on the monitor is not covered under the HP warranty.
● Never block the slots and openings of the cabinet or push objects into them. These openings
provide ventilation.
● Do not drop the monitor or place it on an unstable surface.
● Do not allow anything to rest on the power cord. Do not walk on the cord.
● Keep the monitor in a well-ventilated area, away from excessive light, heat, or moisture.
Cleaning the monitor
Use these instructions to clean your monitor when necessary.
1. Turn off the monitor and unplug the power cord from the AC outlet.
2. Disconnect any external devices.
3. Dust the monitor by wiping the screen and the cabinet with a soft, clean antistatic cloth.
IMPORTANT: Do not use cleaners that contain petroleum-based materials such as benzene,
thinner, or any volatile substance to clean the monitor screen or cabinet. These chemicals might
damage the monitor.
Maintaining the monitor
31
IMPORTANT: Spray the cleaner onto a cloth and use the damp cloth to gently wipe the screen
surface. Never spray cleaner directly on the screen surface. It can run behind the bezel and
damage the electronics. The cloth should be moist, but not wet. Water dripping into the ventilation
openings or other points of entry can cause damage to the monitor. Allow the monitor to air-dry
before use.
4. After you remove the dirt and debris, you can also clean the surfaces with a disinfectant. The World
Health Organization (WHO) recommends cleaning surfaces, followed by disinfection, as a best
practice for preventing the spread of viral respiratory illnesses and harmful bacteria. A disinfectant
that is within HP’s cleaning guidelines is an alcohol solution consisting of 70% isopropyl alcohol and
30% water. This solution is also known as rubbing alcohol and is sold in most stores.
Shipping the monitor
Keep the original packing box in a storage area. You might need it later if you ship the monitor or move.
32
Chapter 6 Maintaining the monitor
Technical specificationsA
This section contains technical specifications for the physical aspects of your monitor, such as the
weight and viewing dimensions, as well as required environmental operating conditions and power
source ranges.
All specifications represent the typical specifications provided by HP component manufacturers; actual
performance can vary either higher or lower.
NOTE: For the latest specifications or additional specifications for this product, go to
http://www.hp.com/go/quickspecs/ and search for your specific monitor model to find the model-
specific QuickSpecs.
100.8 cm (39.7 in) model specifications
This section provides specifications for your monitor.
Table A-1
Technical specifications
Specification Measurement
Display, wide-screen 100.80 cm 39.70 in
Type IPS
Viewable image size 100.80 cm diagonal 39.70 in diagonal
Maximum weight (unpacked) 14.2 kg 31.3 lbs
Dimensions (include base)
Height (highest position) 64.48 cm 25.38 in
Height (lowest position) 49.48 cm 19.48 in
Depth 29.25 cm 11.52 in
Width 94.74 cm 37.30 in
Tilt –5° to 20°
Swivel ±30°
Environmental requirements temperature
Operating temperature 5°C to 35°C 41°F to 95°F
Storage temperature –20°C to 60°C –4°F to 140°F
Storage humidity 5% to 95% (noncondensing)
Power source 100 V ac to 240 V ac 50/60 Hz
Input terminal One HDMI port, one DisplayPort
connector, and two Thunderbolt
connectors
Webcam
Active array size 13 Mega pixel
Technical specifications 33
Table A-1 Technical specifications (continued)
Specification Measurement
RGB field of view DFOV = 102.7°
Maximum image frame rate
13 MP (4224 × 3136) 30 fps
10 MP (4224 × 2376) 30 fps
3 MP (2112 × 1568) 60 fps
Preset display resolutions
The following display resolutions are the most commonly used modes and are set as factory defaults.
The monitor automatically recognizes these preset modes, and they will appear properly sized and
centered on the screen.
100.8 cm (39.7 in) model
This section provides preset display resolutions and preset timing resolutions.
Table A-2
Preset display resolutions
Preset Pixel format Horz freq (kHz) Vert freq (Hz) USB Type-C/
DisplayPort
HDMI PbP
1 640 × 480 31.469 59.940 ✓ ✓ ✓
2 720 × 400 31.469 70.087 ✓ ✓ ✓
3 800 × 600 37.879 60.317 ✓ ✓ ✓
4 1024 × 768 48.363 60.004 ✓ ✓ ✓
5 1280 × 800 49.702 59.810 ✓ ✓ ✓
6 1280 × 1024 63.981 60.020 ✓ ✓ ✓
7 1440 × 900 55.935 59.887 ✓ ✓ ✓
8 1600 × 900 60.000 60.000 ✓ ✓ ✓
9 1600 × 1200 75.000 60.000 ✓ ✓ ✓
10 1680 × 1050 65.290 59.954 ✓ ✓ ✓
11 1920 × 1080 67.500 60.000 ✓ ✓ ✓
12 1920 × 1200 74.556 59.885 ✓ ✓ ✓
13 2560 × 1440 88.787 59.951 ✓ ✓ ✓
14
3840 × 1600
*
98.750 59.994 ✓ ✓
15 2560 × 2160 133.272 59.978 ✓ ✓
16 3840 × 2160 65.688 29.981 ✓ ✓
17 3840 × 2160 133.313 59.997 ✓ ✓
18 4096 × 2160 65.672 29.974 ✓ ✓
19 4096 × 2160 133.282 59.983 ✓ ✓
34 Appendix A Technical specifications
Table A-2 Preset display resolutions (continued)
Preset Pixel format Horz freq (kHz) Vert freq (Hz) USB Type-C/
DisplayPort
HDMI PbP
20 5120 × 2160 65.720 29.995 ✓ ✓
21 5120 × 2160 133.286 59.985 ✓
*
Firmware update required if you are not able to see it.
Table A-3 Preset timing resolutions
Preset Timing name Pixel format Horz freq (kHz) Vert freq (Hz) USB Type-C/
DisplayPort
HDMI
1 480i 720 × 480 15.734 59.940 ✓
2 480p 720 × 480 31.469 59.940 ✓ ✓
3 576i 720 × 576 15.625 50.000 ✓
4 576p 720 × 576 31.250 50.000 ✓ ✓
5 720p50 1280 × 720 37.500 50.000 ✓ ✓
6 720p60 1280 × 720 45.000 60.000 ✓ ✓
7 1080i50 1920 × 1080 28.125 50.000 ✓
8 1080i60 1920 × 1080 33.750 60.000 ✓
9 1080p50 1920 × 1080 56.250 50.000 ✓ ✓
10 1080p60 1920 × 1080 67.500 60.000 ✓ ✓
Energy saver feature
This monitor supports a reduced power state.
The reduced power state is initiated if the monitor detects the absence of either the horizontal sync
signal or the vertical sync signal. Upon detecting the absence of these signals, the monitor screen
is blank, the backlight is turned off, and the power light turns amber. In the reduced power state, the
monitor uses < 0.5 W of power. There is a brief warm-up period before the monitor returns to its normal
operating state.
See the computer manual for instructions on setting the energy saver mode (sometimes called “power
management feature”).
NOTE: This power saver feature works only when the monitor is connected to a computer that has
energy-saver features.
By selecting the settings in the monitor Sleep Timer utility, you can also program the monitor to initiate
the reduced power state at a predetermined time. When the monitor Sleep Timer utility initiates the
reduced power state, the power light blinks amber.
Energy saver feature
35
AccessibilityB
HP's goal is to design, produce, and market products, services, and information that everyone
everywhere can use, either on a standalone basis or with appropriate third-party assistive technology
(AT) devices or applications.
HP and accessibility
Because HP works to weave diversity, inclusion, and work/life into the fabric of the company, it is
reflected in everything HP does. HP strives to create an inclusive environment focused on connecting
people to the power of technology throughout the world.
Finding the technology tools you need
Technology can unleash your human potential. Assistive technology removes barriers and helps you
create independence at home, at work, and in the community. Assistive technology helps increase,
maintain, and improve the functional capabilities of electronic and information technology.
For more information, see Finding the best assistive technology on page 37.
The HP commitment
HP is committed to providing products and services that are accessible for people with disabilities.
This commitment supports the company's diversity objectives and helps ensure that the benefits of
technology are available to all.
The HP accessibility goal is to design, produce, and market products and services that can be effectively
used by everyone, including people with disabilities, either on a standalone basis or with appropriate
assistive devices.
To achieve that goal, this Accessibility Policy establishes seven key objectives to guide HP actions. All
HP managers and employees are expected to support these objectives and their implementation in
accordance with their roles and responsibilities:
● Raise the level of awareness of accessibility issues within HP, and provide employees with the
training they need to design, produce, market, and deliver accessible products and services.
● Develop accessibility guidelines for products and services, and hold product development groups
accountable for implementing these guidelines where competitively, technically, and economically
feasible.
● Involve people with disabilities in the development of accessibility guidelines and in the design and
testing of products and services.
● Document accessibility features, and make information about HP products and services publicly
available in an accessible form.
● Establish relationships with leading assistive technology and solution providers.
● Support internal and external research and development that improves assistive technology
relevant to HP products and services.
36
Appendix B Accessibility
● Support and contribute to industry standards and guidelines for accessibility.
International Association of Accessibility Professionals (IAAP)
IAAP is a not-for-profit association focused on advancing the accessibility profession through
networking, education, and certification. The objective is to help accessibility professionals develop and
advance their careers and to better enable organizations to integrate accessibility into their products
and infrastructure.
As a founding member, HP joined to participate with other organizations to advance the field of
accessibility. This commitment supports HP’s accessibility goal of designing, producing, and marketing
products and services that people with disabilities can effectively use.
IAAP will make the profession strong by globally connecting individuals, students, and
organizations to learn from one another. If you are interested in learning more, go to
http://www.accessibilityassociation.org to join the online community, sign up for newsletters, and learn
about membership options.
Finding the best assistive technology
Everyone, including people with disabilities or age-related limitations, should be able to communicate,
express themselves, and connect with the world using technology. HP is committed to increasing
accessibility awareness within HP and with our customers and partners.
Whether it’s large fonts that are easy on the eyes, voice recognition that lets you give your hands a rest,
or any other assistive technology to help with your specific situation—a variety of assistive technologies
make HP products easier to use. How do you choose?
Assessing your needs
Technology can unleash your potential. Assistive technology removes barriers and helps you create
independence at home, at work, and in the community. Assistive technology (AT) helps increase,
maintain, and improve the functional capabilities of electronic and information technology.
You can choose from many AT products. Your AT assessment should allow you to evaluate several
products, answer your questions, and facilitate your selection of the best solution for your situation.
You will find that professionals qualified to do AT assessments come from many fields, including those
licensed or certified in physical therapy, occupational therapy, speech/language pathology, and other
areas of expertise. Others, while not certified or licensed, can also provide evaluation information.
You will want to ask about the individual's experience, expertise, and fees to determine if they are
appropriate for your needs.
Accessibility for HP products
These links provide information about accessibility features and assistive technology, if applicable and
available in your country or region, that are included in various HP products. These resources will help
you select the specific assistive technology features and products most appropriate for your situation.
● HP Aging & Accessibility: Go to http://www.hp.com, type Accessibility in the search box. Select
Office of Aging and Accessibility.
● HP computers: For Windows products, go to http://www.hp.com/support, type Windows
Accessibility Options in the Search our knowledge library search box. Select the appropriate
operating system in the results.
● HP Shopping, peripherals for HP products: Go to http://store.hp.com, select Shop, and then select
Monitors or Accessories.
International Association of Accessibility Professionals (IAAP)
37
If you need additional support with the accessibility features on your HP product, see Contacting
support on page 42.
Additional links to external partners and suppliers that may provide additional assistance:
● Microsoft Accessibility information (Windows and Microsoft Office)
● Google Products accessibility information (Android, Chrome, Google Apps)
Monitor accessibility features (select products/regions only)
HP monitors enable you to find and configure display settings directly from your monitor, without
needing to use an external device such as a computer, using multiple types of accessibility
enhancements.
Built-in accessibility features
The following accessibility features are built into the monitor.
● Physical buttons or a Joypad that are tactilely discoverable.
● Physical button or Joypad labels that are displayed on-screen.
● On-Screen Display (OSD) menu
– Menu items, text, and elements meet a 4.5:1 (or greater) contrast ratio.
– Focus indication is provided.
Text to Speech (select products/regions only)
Text to Speech converts text into spoken words. You can enable text to assist you when reading text on
the monitor.
If your monitor has built-in speakers, you can request the TTS accessibility device by calling HP Support
at (877) 656-7058, Monday through Friday, 6 a.m. to 9 p.m. Mountain Time.
NOTE: Support is in English only.
What is Accessibility Mode?
Accessibility Mode enables you to use audio navigation and to enlarge items on the screen.
When you turn on Accessibility Mode, the following adjustments are made:
● Menu timeout setting is set to the maximum duration of 60 seconds (default is 30 seconds).
● Language is set to English, which is the only language currently supported in Accessibility Mode.
When Accessibility Mode is turned off, the previous language is used.
● On FHD monitors, the OSD menu is set to a fixed position in the lower-right quadrant of the screen.
● Menu items, text, and other elements meet a 4.5:1 contrast ratio or greater.
● Text is enlarged to a 4.8 mm or larger font size.
38
Appendix B Accessibility
How do you turn Accessibility Mode on or off?
Turn Accessibility Mode on or off using either physical monitor controls or an OSD menu.
● On a monitor with a Joypad, press and hold the center of the Joypad for four seconds to turn
Accessibility Mode on or off.
When Accessibility Mode is turned on using a physical button, an Accessibility Mode is On message
is displayed. When Accessibility Mode is turned off using a physical button, an Accessibility Mode is
Off message is displayed.
● Using the OSD menu
– To turn on Accessibility Mode, set the language to English, and then select Management >
Accessibility > On.
– To turn off Accessibility Mode, select Management > Accessibility > Off.
Standards and legislation
Countries worldwide are enacting regulations to improve access to products and services for persons
with disabilities. These regulations are historically applicable to telecommunications products and
services, PCs and printers with certain communications and video playback features, their associated
user documentation, and their customer support.
How do you turn Accessibility Mode on or off?
39
Standards
The US Access Board created Section 508 of the Federal Acquisition Regulation (FAR) standards to
address access to information and communication technology (ICT) for people with physical, sensory, or
cognitive disabilities.
The standards contain technical criteria specific to various types of technologies, as well as
performance-based requirements which focus on functional capabilities of covered products. Specific
criteria cover software applications and operating systems, web-based information and applications,
computers, telecommunications products, video and multimedia, and self-contained closed products.
Mandate 376 – EN 301 549
The European Union created the EN 301 549 standard within Mandate 376 as an online toolkit for public
procurement of ICT products. The standard specifies the accessibility requirements applicable to ICT
products and services, with a description of the test procedures and evaluation methodology for each
requirement.
Web Content Accessibility Guidelines (WCAG)
Web Content Accessibility Guidelines (WCAG) from the W3C's Web Accessibility Initiative (WAI) helps
web designers and developers create sites that better meet the needs of people with disabilities or
age-related limitations.
WCAG advances accessibility across the full range of web content (text, images, audio, and video)
and web applications. WCAG can be precisely tested, is easy to understand and use, and allows web
developers flexibility for innovation. WCAG 2.0 has also been approved as ISO/IEC 40500:2012.
WCAG specifically addresses barriers to accessing the web experienced by people with visual, auditory,
physical, cognitive, and neurological disabilities, and by older web users with accessibility needs. WCAG
2.0 provides characteristics of accessible content:
● Perceivable (for instance, by addressing text alternatives for images, captions for audio, adaptability
of presentation, and color contrast)
● Operable (by addressing keyboard access, color contrast, timing of input, seizure avoidance, and
navigability)
● Understandable (by addressing readability, predictability, and input assistance)
● Robust (for instance, by addressing compatibility with assistive technologies)
Legislation and regulations
Accessibility of IT and information has become an area of increasing legislative importance.
The HP policy landscape website provides information about key legislation, regulations, and standards
in the following locations:
● United States
● Canada
● Europe
● Australia
40
Appendix B Accessibility
Useful accessibility resources and links
These organizations, institutions, and resources might be good sources of information about disabilities
and age-related limitations.
NOTE: This is not an exhaustive list. These organizations are provided for informational purposes
only. HP assumes no responsibility for information or contacts you encounter on the internet. Listing on
this page does not imply endorsement by HP.
Organizations
These organizations are a few of the many that provide information about disabilities and age-related
limitations.
● American Association of People with Disabilities (AAPD)
● The Association of Assistive Technology Act Programs (ATAP)
● Hearing Loss Association of America (HLAA)
● Information Technology Technical Assistance and Training Center (ITTATC)
● Lighthouse International
● National Association of the Deaf
● National Federation of the Blind
● Rehabilitation Engineering & Assistive Technology Society of North America (RESNA)
● Telecommunications for the Deaf and Hard of Hearing, Inc. (TDI)
● W3C Web Accessibility Initiative (WAI)
Educational institutions
Many educational institutions, including these examples, provide information about disabilities and
age-related limitations.
● California State University, Northridge, Center on Disabilities (CSUN)
● University of Wisconsin - Madison, Trace Center
● University of Minnesota computer accommodations program
Other disability resources
Many resources, including these examples, provide information about disabilities and age-related
limitations.
● ADA (Americans with Disabilities Act) Technical Assistance Program
● ILO Global Business and Disability network
● EnableMart
● European Disability Forum
● Job Accommodation Network
Useful accessibility resources and links
41
● Microsoft Enable
HP links
These HP-specific links provide information that relates to disabilities and age-related limitations.
HP comfort and safety guide
HP public sector sales
Contacting support
HP offers technical support and assistance with accessibility options for customers with disabilities.
NOTE: Support is in English only.
● Customers who are deaf or hard of hearing who have questions about technical support or
accessibility of HP products:
– Use TRS/VRS/WebCapTel to call (877) 656-7058 Monday through Friday, 6 a.m. to 9 p.m. Mountain
Time.
● Customers with other disabilities or age-related limitations who have questions about technical
support or accessibility of HP products:
– Call (888) 259-5707 Monday through Friday, 6 a.m. to 9 p.m. Mountain Time.
42
Appendix B Accessibility
Index
A
accessibility 36, 37, 40, 42
accessibility needs
assessment 37
assistive technology (AT)
finding 37
purpose 36
AT (assistive technology)
finding 37
purpose 36
C
calling technical support 3
components
front 5
rear 6
connectors
DisplayPort 6
power 6
customer support,
accessibility 42
D
DisplayPort connector 6
F
front components 5
G
getting started 2
getting to know your monitor 3
H
HDMI port 6
HP Assistive Policy 36
HP Device Bridge 13, 26-28
HP Display Center 17
HP resources 2
HP support 2
I
International Association of
Accessibility Professionals 37
J
joypad 5, 6
L
label 6
M
menu button 5
O
OSD button 5
P
ports
HDMI 6
USB Type-C 6
power connector 6
product label 6
product number 6
R
rear components 6
resources, accessibility 41
S
safety information 2
Section 508 accessibility
standards 40
Selecting the input source 20
serial number 6
standards and legislation,
accessibility 39
support 3
T
technical support 3
Text to Speech 38
troubleshooting 29
U
USB Type-C port 6
V
Video connection
combinations 10
W
warnings 2
Index 43
