(NEFL50CFH-1-AU Illustrated)
SERIENNUMMER VOM KARTON AUFBRINGEN
Seriennr.
MODELL-NR.
BRENG HET SERIENUMMER VAN DE DOOS AAN
Serienr.
MODELNR.
NANESTE SÉRIOVÉ ČÍSLO Z KARTONU
Sériové číslo:
ČÍSLO MODELU:
ENTICE-1 36 / 42 / 50 / 60 / 72 SERIES
!
WARNING:
Button Cell Batteries are Hazardous
(new or used).
KEEP AWAY FROM CHILDREN.
It can cause severe or fatal injuries in
2 hours or less if they are swallowed
or placed inside any part of the
body. If you suspect your child has
swallowed, please call 24-hour
poisons information centre on
13 11 26 for fast, expert advice.
NEFL36CFH-1-AU / NEFL42CFH-1-AU / NEFL50CFH-1-AU / NEFL60CFH-1-AU / NEFL72CFH-1-AU
CERTIFIED TO
AS/NZS 60335.2.30:2023;
AS/NZS 60335.1:2020+ A1:2021
FOR INDOOR USE ONLY
INSTALLATION AND
OPERATION MANUAL
W415-10008159 | A-0
INSTALLER: Leave this manual with the appliance.
CONSUMER: Keep this manual for future reference.
FIRE OR EXPLOSION HAZARD
If the information in these
instructions are not followed
exactly, a fire or explosion may
result causing property damage,
personal injury, or loss of life.
* Do not store or use gasoline
or other flammable vapors and
liquids in the vicinity of this or
any other appliance.
SAFETY INFORMATION
WARNING
Wolf Steel Ltd., 24 Napoleon Rd., Barrie, ON, L4M 0G8 Canada
103 Miller Drive, Crittenden, Kentucky, 41030 USA
www.napoleon.com · [email protected]
EN
safety information
WARNING
• If equipped with a heater, this appliance
can be hot when operated and can
cause severe burns if contacted.
• Do not operate appliance before reading and
understanding operating instructions. Failure
to operate appliance according to operating
instructions could cause fire or injury.
• Do not install damaged, incomplete or
substitute components.
• Do not burn wood or other materials in
this appliance.
• All electric appliances have hot and arcing or
sparking parts inside. Do not use it in areas
where a gas line, paint or flammable liquids
are present.
• Any safety screen or guard removed for
servicing must be replaced prior to operating
the appliance.
• It is imperative that the control compartments,
circulating blower and its passageway in the
appliance are kept clean. The appliance should
be inspected before use and at least annually
by a qualified service person. More frequent
cleaning may be required due to excessive
lint from carpeting, bedding material, etc. The
appliance area must be kept clear and free
from combustible materials, gasoline and other
flammable vapors and liquids.
• Under no circumstances should this
appliance be modified.
• Do not use this appliance if any part has been
under water. Immediately call a qualified
service technician to inspect the appliance
and to replace any part of the control system
which has been under water.
• If equipped with a glass door, do not operate
the appliance with the glass door removed,
cracked or broken. Replacement of the glass
should be done by a licensed or qualified
service person. Do not strike or slam shut the
appliance glass door.
• Keep the packaging material out of reach
of children and dispose of the material in a
safe manner. As with all plastic bags, these
are not toys and should be kept away from
children and infants.
• Servicing should be done only while the
appliance is disconnected from the power
supply circuit.
• Always unplug appliance when not in use.
• Do not operate this appliance with a
damaged cord or plug after the appliance
malfunctions, has been dropped
or damaged in any manner. Return
appliance to authorized service facility
for examination, electrical or mechanical
adjustment, or repair.
• Do not use outdoors.
• When installing this appliance in a room
where water is present, the installation must
comply with codes recognizing the increased
hazard of electrical shock and electrocution.
• Do not run cord under carpeting. Do not
cover cord with throw rugs, runners, or the
like. Arrange cord away from traffic area and
where it will not be tripped over.
• Connect to properly grounded outlets only.
• Do not insert or allow foreign objects to
enter any ventilation or exhaust opening as
this may cause an electric shock or fire, or
damage the appliance.
• It is normal for your electric appliance to
produce noise, especially when installed
in a quiet space such as a bedroom.
Note:
This appliance in NOT suitable for installation
in a bathroom.
2 | W415-10008159 | A-0
EN
safety information
WARNING
• To prevent a possible fire, do not block air
intakes or exhaust in any manner. Do not
use on soft surfaces, like a carpet, where
openings may become blocked.
• Always plug appliances directly into a wall
outlet/receptacle. Never use an extension
cord or relocate cable power tap (outlet/
power strip).
• These appliances are tested and listed
for use only with the optional accessories
listed in these instructions. Use of optional
accessories not specifically tested for this
appliance could void the warranty and/or
result in a safety hazard.
For appliances equipped with a heater:
• Risk of burns. Power to the appliance should
be turned off and the appliance allowed to
cool before servicing. To disconnect power to
the appliance, turn controls to off, then remove
plug from outlet.
• Young children should be carefully
supervised when they are in the same
room as the appliance. Toddlers, young
children and others may be susceptible
to accidental contact burns. A physical
barrier is recommended if there are at risk
individuals in the house. To restrict access to
an appliance or stove, install an adjustable
safety gate to keep toddlers, young children
and other at risk individuals out of the room
and away from hot surfaces.
• Clothing or other flammable material should
not be placed on or near the appliance.
• Due to high temperatures, the appliance
should be located out of traffic and away from
furniture and draperies.
• Ensure you have incorporated adequate
safety measures to protect infants/toddlers
from touching hot surfaces.
• Even after the appliance is off, the glass and/
or screen will remain hot for an extended
period of time.
• Check with your local hearth specialty dealer
for safety screens and hearth guards to protect
children from hot surfaces. These screens and
guards must be fastened to the floor.
• Ensure clearances to combustibles are
maintained when building a mantel or shelves
above the appliance. Elevated temperatures
on the wall or in the air above the appliance
can cause melting, discolouration or damage
to decorations, a TV or other electronic
components.
• The appliance is not to be used by persons
(including children) with reduced physical,
sensory or mental capabilities, or lack of
experience and knowledge, unless they have
been given supervision or instruction.
• Children must be supervised not to play with
the appliance.
• Heater must not be located immediately
below a socket-outlet.
• If the supply cord is damaged, it must be
replaced by the manufacturer, its service
agent or similarly qualified persons in order to
avoid a hazard.
CAUTION
In order to avoid
overheating, do not cover the heater.
CAUTION
In order to avoid a
hazard due to inadvertent resetting of the
thermal cut-out, this appliance must not be
supplied through an external switching
device, such as a timer, or connected to a
circuit that is regularly switched on and off by
the utility.
A-0 | W415-10008159 | 3
EN
table of contents
1.0 general information 5
1.1 dimensions 5
1.3 rating plate information 6
1.2 listing approvals 6
1.4 general instructions 7
1.5 unpacking and testing the appliance 8
1.6 hardware list 8
2.0 appliance placement 9
2.1 grounding the appliance 9
2.2 installation overview 10
3.1 minimum clearance to combustibles 11
3.0 installation 11
3.2 framing 12
3.3 wall mount installation 13
3.4 recessed installation 16
3.4.1 partially recessed installation 16
3.4.2 fully recessed installation 18
4.0 electrical information 19
4.1 hard-wiring installation 19
4.2 wiring diagram (NEFL36CFH-1-AU) 21
4.3 wiring diagram (NEFL42CFH-1-AU) 22
4.4 wiring diagram (NEFL50CFH-1-AU) 23
4.5 wiring diagram (NEFL60CFH-1-AU) 24
4.6 wiring diagram (NEFL72CFH-1-AU) 25
5.0 finishing 26
5.2 crystal ember installation 26
5.1 front glass removal / installation 26
6.1 main power button 27
6.2 operating touch panel and remote control 27
6.0 operating instructions 27
7.0 maintenance 30
7.1 remote battery installation 30
8.0 replacement parts 31
8.1 NEFL36/42/50/60/72CFH-1-AU overview 32
9.0 troubleshooting 34
10.0 warranty 36
The information throughout this manual is believed to be correct at the time of printing. Wolf Steel Ltd. reserves
the right to change or modify any information within this manual at any time without notice. Changes, other than
editorial, are denoted by a vertical line in the margin.
note:
4 | W415-10008159 | A-0
EN
model designation
1.0 general information
NEFL36CFH-1-AU NEFL42CFH-1-AU NEFL50CFH-1-AU NEFL60CFH-1-AU NEFL72CFH-1-AU
A
814mm 960mm 1163mm 1416mm 1721mm
B
914mm 1060mm 1262mm 1516mm 1821mm
C
882mm 1027mm 1230mm 1484mm 1789mm
A
B
C
11 15/16”
(304mm)
16 15/16”
(430mm)
15 11/16”
(398mm)
5 7/16”
(139mm)
5 1/16”
(129mm)
1.1 dimensions
A-0 | W415-10008159 | 5
EN
general information
1.2 listing approvals
This appliance has been tested in accordance with the SAA Standards for fixed and location-dedicated electric
room appliances in the Australia and New Zealand. If you need assistance during installation, please contact your
local dealer.
Model
NEFL36CFH-1-AU NEFL42CFH-1-AU NEFL50CFH-1-AU NEFL60CFH-1-AU NEFL72CFH-1-AU
Description
Electric Appliance
Type
3 Way Mounting Appliance:
Wall-Mount, Partially Recessed into Wall and Fully Recessed into Wall
Voltage
220-240V AC
Watts
MAX 1600W
Amps
Dedicated 10 AMP Grounded Circuit
Appliance
Width
914mm 1060mm 1262mm 1516mm 1821mm
Appliance
Height
430mm
Appliance
Depth
139mm
This appliance must be electrically wired and grounded in accordance with local codes or, in the absence of
local codes.
note:
1.3 rating plate information
The below illustration is for reference only. Refer to the appliance rating plate for accurate information.
The rating plate must remain with the appliance at all times. It must not be removed.
note:
WOLF STEEL LTD.
SPECIFICATIONS: BLACK LETTERING ON SILVER BACK-
GROUND. MINIMUM FONT SIZE TO BE MINIMUM OF 8.5 PT
(3.2mm)
SERIAL NUMBERS TO BE ASCENDING FROM NEFLXX-
CFH-1-AU 000000 (INSERT APPLIANCE SIZE FOR "XX")
TITLE: RATING PLATE, NEFL36-42-50-60-72CFH-1-AU
MATERIAL: CLASS IIIA-2 PERMANENT LEXAN ADHESIVE LABEL,
MINIMUM THICKNESS 0.1MM, NON WATER SOLUBLE ADHESIVE CAPA-
BLE OF WITHSTANDING A MAXIMUM TEMPERATURE OF 175°F (79°C).
REVISION NOTES: --0 07.25.2025 Initial. - JS
LABEL SIZE: 6”w x 2.75”h
DRAWING: W385-10008179
MODEL(S):
NEFL36-42-50-60-72CFH-1-AU
CREATION DATE: 07.25.2025
APPROVED BY: J. WHITEHEAD
CERTIFIED UNDER AUSTRALIAN AND NEW ZEALAND STANDARD:
AS/NZS 60335.2.30:2023; AS/NZS 60335.1:2020+ A1:2021
ELECTRIC FIREPLACE. SUITABLE FOR BEDROOM AND BED-SITTING ROOM
INSTALLATION. SUITABLE FOR MOBILE HOME INSTALLATION.
VOLTAGE: 220-240VAC
FREQUENCY: 50Hz
POWER: 1400-1600W
DATE CODE:
DESIGNED IN NORTH AMERICA BY WOLF STEEL LTD.
MADE IN CHINA
WOLF STEEL LTD.
24 NAPOLEON ROAD,
BARRIE, ON, L4M 0G8 CANADA
SERIAL NUMBER
NEFLXXCFH-1-AU
MODEL
NEFL60CFH-1-AU
NEFL72CFH-1-AU
NEFL36CFH-1-AU NEFL42CFH-1-AU NEFL50CFH-1-AU
W385-10008179
CERTIFICATE NO.:
SAA-251251-EA
SAMPLE
6 | W415-10008159 | A-0
EN
general information
1.4 general instructions
!
WARNING
• Read these instructions completely before beginning installation. Failure to follow them could cause an appliance
malfunction resulting in serious injury and/or property damage.
• All electric appliances have hot and arcing or sparking parts inside. Do not use it in areas where gasoline, paint,
or flammable liquids are present.
• This electric appliance is tested and listed for use only with the optional accessories listed in these instructions.
Use of optional accessories not specifically tested for this electric appliance could void the warranty and/or result
in a safety hazard.
• Do not open. Risk of electric shock. No user-serviceable parts inside.
• Do not use damaged electrical cords.
• Servicing should be done only while the appliance is disconnected from the power supply circuit.
• To prevent electric shock, match the wide blade of plug to wide slot of receptacle and fully insert.
• Prior to plugging your appliance into an electrical outlet, verify that the house circuit breakers for the outlet are on.
• The appliance may emit a slight, harmless odour when first used. This odour is normal and it is caused by the initial
heating of internal appliance elements and will not occur again.
• If your appliance does not emit heat when called for, consult the “operation” section of this manual for further
information.
• Use with a SAA certified surge protector.
• Do not route the power cord directly underneath the appliance.
This electric appliance meets the construction and safety standards of H.U.D. for application in manufactured homes
when installed according to these instructions.
As with most electronic devices, your new electric appliance has been designed to operate at temperatures
between 5°C and 35° C. During the colder winter months, allow the appliance to reach room temperature
before turning it on
A-0 | W415-10008159 | 7
EN
general information
1.5 unpacking and testing the appliance
E
F
I
J
K
D
A
C
B
G
H
Ref. Description
Quantity
NEFL36CFH-1-AU NEFL42CFH-1-AU NEFL50CFH-1-AU NEFL60CFH-1-AU NEFL72CFH-1-AU
A Wood Screws 7 9
B Drywall Anchors 7 9
C Metal Screws (ST4x12) 8
D Cover Plate 1
E Strain Relief 1
F Metal Bracket 1
G Cord Corner 2
H Cord Cover Connector 2
I Side Cover Panel 2
J Framing Bracket 2
K Cord Cover 2
1.6 hardware list
Carefully remove the appliance from the box and remove the support brackets. Prior to installing the appliance,
remove all packaging material and test to make sure the appliance operates properly by plugging the power
supply cord into a conveniently located 220-240V AC, 10 amp minimum grounded outlet.
Manual &
Remote
Acrylic Crystals
(small & medium)
+ Hardware Kit
Cord
Covers
Side Cover
Panels & Framing
Brackets
(packed at back)
Ember Bed
Strip
Box
Illustration is not to scale.
8 | W415-10008159 | A-0
EN
2.0 appliance placement
• Due to high temperatures, this electric appliance should be located out of traffic. Keep combustible materials
such as furniture, pillows, bedding, papers, clothes, curtains, and similar items at least 36” from the front of the
appliance.
• Never located this electric appliance where it may fall into a bathtub or other water container.
• Wear safety gloves and safety glasses for protection during installation and maintenance.
• To prevent contact with sagging or loose insulation, the electric appliance must not be installed against vapor
barrier or exposed insulation. Localized overheating could occur and fire could result.
• Do not expose the electric appliance to the elements (such as rain, etc.)
!
WARNING
2.1 grounding the appliance
The appliance must be connected to a dedicated 10 amp circuit. The use of an extension cord is NOT
permitted.
note:
This appliance is for use on 220-240V.
The green grounding plug extending from the adapter must be connected to a permanent ground such as a properly
grounded outlet box. The adapter should not be used if a three-slot grounded receptacle is available.
To disconnect appliance, turn controls to off, then remove plug from outlet.
A-0 | W415-10008159 | 9
EN
appliance placement
2.2 installation overview
Your appliance is capable of three unique installation configurations: wall-mounted, partially recessed into the wall,
and fully recessed into the wall. See below for details:
Wall-Mounted Installation
Partially-Recessed
Installation
Fully-Recessed
Installation
• Mounted to the wall
• Side and top trims installed
• Side panels installed
• Partially recessed into the wall
• Side and top trims installed
• Side panels not installed
• Wall mount bracket(s) not installed
• Fully recessed into the wall
• Side and top trims not installed
• Side panels not installed
• Wall mount bracket(s) not installed
Side View
Side View
Side View
For illustrative purposes only
For illustrative purposes only
For illustrative purposes only
Front View
Front View
Front View
Side Panel
Side Trim
Top Trim
Side Trim
Top Trim
10 | W415-10008159 | A-0
EN
3.0 installation
Your NEFL36/42/50/60/72CFH-1AU appliance can be wall-mounted, partially recessed and/or full recessed into
the wall. Select a suitable location that is not susceptible to moisture and is away from drapes, furniture and high
traffic areas.
3.1 minimum clearance to combustibles
42.5
!
WARNING
• Risk of fi re! The power cord must not be pinched against a sharp edge. Secure cord to avoid tripping or
snagging to reduce the risk of fi re, electric shock, or personal injury. Do not run cord under carpeting. Do not
cover cord with throw rugs, runners, or similar items. Arrange cord away from traffi c areas and where it will not
be tripped over.
• Risk of fi re! To prevent a possible fi re, do not block air intake or exhaust in any manner. Do not use on soft
surfaces where openings may become blocked.
• Risk of fi re! Do not blow or place insulation against the appliance.
• This electric appliance is tested and listed for use only with the approved optional accessories. Use of optional
accessories not specifi cally tested for this electric appliance could void the warranty and/or result in a safety
hazard.
• If the information in these instructions is not followed exactly, a fi re or explosion may result causing property
damage, personal injury, or death. Do not store or use gasoline or other fl ammable vapors in the vicinity of this
or any other appliance.
• This appliance is heavy. It is highly recommended that two people install this appliance.
• If your appliance is equipped with a heater, ensure the heater vents cannot, in any way, be covered as it may
create a fi re hazard.
• Do not run the power cord horizontally, directly below the appliance.
Measurements are
taken from trim
Bottom
0mm
Sides
0mm
Back
0mm
Top
102mm
to ceiling
102mm
to mantel
Follow all national and local electrical codes.
note:
!
WARNING
• When using paint or lacquer to finish a mantel, the paint or lacquer must be heat resistant to prevent
discoloration.
4” (102mm)
Mantel
Wall
Floor
Side View (Wall Mount)
4” (102mm)
Mantel
Floor
Side View
(Fully Recessed)
4” (102mm)
Mantel
Floor
Side View
(Partially Recessed)
A-0 | W415-10008159 | 11
EN
installation
A
A
4" (102mm) minimum
(partially recessed)
-
6" (152mm) minimum *
(fully recessed)
16"
(406mm)
16"
(406mm)
Finishing
Material
Finishing Material
3.2 framing
(Non-Load
Bearing)
MODEL NO. A
NEFL36CFH-1-AU
892mm
NEFL42CFH-1-AU
1038mm
NEFL50CFH-1-AU
1241mm
NEFL60CFH-1-AU
1495mm
NEFL72CFH-1-AU
1800mm
* Including finishing materials.
12 | W415-10008159 | A-0
EN
installation
3.3 wall mount installation
It is strongly recommended that the mounting bracket be screwed into the wall studs where possible. If the wall
studs cannot be used, ensure that the supplied plastic anchors are used to affix the bracket to the wall and the
bracket is adequately secured.
note:
A x 6 for NEFL36/42/50CFH-1-AU
A x 8 for NEFL60/72CFH-1-AU
B x 6 for NEFL36/42/50CFH-1-AU
B x 8 for NEFL60/72CFH-1-AU
A. Select a location that is not prone to moisture and is located at least 36” (91.4cm) away from combustible
materials such as curtains, drapes, furniture, bedding, paper, etc.
B. Remove the front glass (see “front glass removal / installation” section).
C. Have two people hold the appliance against the wall to determine the final location.
D. Place the appliance face down on a soft, non-abrasive surface. Remove the bracket from the back of the
appliance by removing the screws (Fig. 3-1). Set the bracket aside and discard the screws.
E. Mark out location, then mount the bracket onto the wall using screws (supplied). This bracket MUST have the
hooks facing upwards and be level (Fig. 3-2i and Fig. 3-2ii, next page).
NEFL36/42/50CFH-1-AU
Bracket Illustrated
NEFL60/72CFH-1-AU
Bracket Illustrated
Fig. 3-1
NEFL36/42/50CFH-1-AU
Bracket Illustrated
NEFL60/72CFH-1-AU
Bracket Illustrated
Fig. 3-2i
Due to the many different materials used on different walls, it is highly recommended that you consult your local
builder before you install this appliance on the wall.
A-0 | W415-10008159 | 13
EN
installation
Fig. 3-2ii
Ref. NEFL36CFH-1-AU NEFL42CFH-1-AU NEFL50CFH-1-AU NEFL60CFH-1-AU NEFL72CFH-1-AU
A
137mm 210mm 311mm 223mm 375mm
B
457mm 530mm 631mm 758mm 911mm
NEFL36/42/50CFH bracket illustrated.
Installation may vary by appliance size.
Centre
A
10 1/8”
(257mm)
B
Where studs are present,
use screws.
A
B
B
A
B
Where studs are NOT pres-
ent, use drywall anchors
and screws.
4 13/16”
(123mm)
B
4 13/16”
(123mm)
10 1/8”
(257mm)
Centre
3 3/8”
(85mm)
Where studs are present,
use screws.
Where studs are NOT
present, use drywall
anchors and screws.
For illustrative purposes only.
NEFL36/42/50CFH-1-AU bracket illustrated. Exact
stud location may vary based on installation location.
Centre
A
10 1/8”
(257mm)
B
Where studs are present,
use screws.
A
B
B
A
B
Where studs are NOT pres-
ent, use drywall anchors
and screws.
4 13/16”
(123mm)
B
4 13/16”
(123mm)
10 1/8”
(257mm)
Centre
3 3/8”
(85mm)
Installation may vary by appliance size.
14 | W415-10008159 | A-0
EN
installation
Wall
F. With the wall mounting bracket installed, have two people lift the appliance up and insert the hooks on the
bracket into the slots on the back of the appliance (Fig. 3-3).
Fig. 3-3
NEFL50CFH-1-AU
Bracket Illustrated
G. Check the appliance for stability, ensuring the bracket will not pull free from the wall.
H. Remove the white screw from the bottom of the appliance (Fig. 3-4).
I. Secure the bottom bracket to the appliance using the white screw previously removed in step H, then secure
the bottom bracket to the wall using the screw supplied (Fig. 3-5).
J. If desired, install the side cover panels to hide sides of the appliance (Fig. 3-6).
For illustrative purposes
only. Installation may vary
by model size.
Fig. 3-4
NEFL50CFH-1-AU Illustrated
Fig. 3-5
i
ii
NEFL50CFH-1-AU Illustrated
NEFL50CFH-1-AU Illustrated
Fig. 3-6
Side Cover
Panel
Repeat on
opposite side.
A x 1
C x 8
K. Install media (see “crystal ember installation” section).
L. Reinstall front glass (see “front glass removal / installation” section).
A-0 | W415-10008159 | 15
EN
installation
3.4 recessed installation
A. Select a location that is not prone to moisture and is located at least 36” (94.1cm) away from combustible
materials such as curtain drapes, furniture, bedding, paper, etc.
B. Refer to framing dimensions and create a rough-in frame with electrical supply (see “framing” section).
C. Remove wall mount bracket(s).
D. Remove the front glass (see “front glass removal” section).
E. Hold the appliance up to ensure it will fit into the frame.
Due to the many different materials used on different walls, it is highly recommended that you consult your local
builder before you install this appliance on the wall.
It is recommended the walls of the appliance enclosure be finished (i.e. drywall) to avoid exposed insulation or
vapour barrier coming in contact with the appliance. This will ensure clearance to combustibles is maintained.
note:
3.4.1 partially recessed installation
A. Install the framing brackets by aligning the flange on the finishing material, and 5 1/16” (128mm) from the
bottom of the framing opening (Fig. 3-7).
B. Remove the side holding brackets by removing the screws from inside the appliance (Fig. 3-8).
C. Remove the power cord and complete hardwiring (see “hardwiring installation” section).
Fig. 3-8
Side Holding
Brackets
Framing hidden
for clarity.
Fig. 3-7
128mm
A x 4
Finishing
Material
Flange
16 | W415-10008159 | A-0
EN
installation
D. Insert the appliance into the rough framing, and make sure the framing brackets fit into the slotted holes of the
side trim (Fig. 3-9).
Wall
Wall
Reverse view of appliance
in place (framing hidden
for clarity)
Fig. 3-9
Fig. 3-10
C x 4
Repeat on
opposite side.
Framing hidden
for clarity.
Framing
Bracket
Slotted
Hole
Slotted
Hole
E. Secure two screws (supplied) through the two slot holes on each side of the appliance with the framing
brackets (Fig. 3-10).
F. Reinstall the side holding brackets previously removed in step B.
G. Install media (see “crystal ember installation” section).
H. Reinstall front glass (see “front glass removal / installation” section).
A-0 | W415-10008159 | 17
EN
installation
3.4.2 fully recessed installation
A. Remove side trims and top trims (Fig. 3-11).
B. Remove the power cord and complete hardwiring
(see “hardwiring installation” section).
C. Remove side holding brackets by removing the
screws from inside the appliance (Fig. 3-12).
Reinstall the screws after removing from outer trim,
D. Insert the appliance into the rough framing.
Fig. 3-11
NEFL50CFH-1-AU illustrated
For illustrative purposes
only. Installation may vary
by model size.
Fig. 3-12
Side Holding
Bracket
Framing hidden
for clarity.
E. Secure two screws (supplied) to the stud through
the two slot holes from each side of the appliance
(Fig. 3-13).
F. Reinstall side holding brackets.
G. Install media (see “crystal ember installation”
section).
H. Reinstall front glass (see “glass removal /
installation” section).
Fig. 3-13
Repeat on
opposite side.
Framing hidden
for clarity.
A x 4
18 | W415-10008159 | A-0
EN
Hard-Wiring Connection
If it is necessary to hard-wire this appliance, a qualified electrician must remove the cord connection and wire
the appliance directly to the household wiring. The dedicated circuit and power supply breaker must be rated for
240V AC, 10 amps.
The appliance must be electrically connected and grounded in accordance with local codes. In the absence of
local codes.
• Turn off the appliance completely and let it cool down before servicing. Only a qualified service person should
service and repair this electric appliance.
!
WARNING
4.0 electrical information
4.1 hard-wiring installation
There are 3 wires from the appliance junction: white (neutral), black (power L1), and green (ground) that connect
to 240V power supply (break panel). See below.
note:
A.
Remove the 3 securing screws from the junction
box cover plate, located on the bottom left hand
side of the appliance (Fig. 4-1).
Fig. 4-1
Junction Box
Cover Plate
Junction Box
Cover Plate
Strain Relief
Inside
Appliance
Outside
Appliance
Fig. 4-2
B.
Install the strain relief to the junction box cover
plate (located in hardware bag) (Fig. 4-2).
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BLACK
WHITE
BLACK
WHITE
SUPPLY
POWER
JUNCTION
FIREPLACE
GREEN
GREEN
JUNCTION
FIREPLACE
GROUND
BLACK
BLACK
BLACK
WHITE
WHITE
WIRE NUT
WALL
SWITCH
POWER
SUPPLY
JUNCTION
FIREPLACE
MARRET
RED
RED
RED
RED
GREEN
GREEN
THERMOSTAT
(L1)
(N)
(G)
WIRE NUT
(L1)
(N)
(L1)
(N)
NEGRO
BLANCO
NEGRO
BLANCO
SUMINISTRO
DE
POTENCIA
CHIMENEA
EMPALME
VERDE
VERDE
(L1)
(N)
(G)
TUERCA DEL
CABLE
WHITE
BLACK
GREEN
Junction Box
Green, white, and
black wires: connect
to 240V power supply.
Fig. 4-3
C.
Separate the black, white, and green wires that
have the wire nuts on them.
D. Remove all the wire nuts. Connect the green wire
(G) to the supply ground wire, the white wire (N) to
the supply Neutral wire, and the black wire (L) to
the supply L1 wire. (Fig. 4-3).
E. Resecure the junction box cover plate using the 3
screws previously removed in step A.
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electrical information
4.2 wiring diagram (NEFL36CFH-1-AU)
NEFL36CFH-1-AU
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electrical information
4.3 wiring diagram (NEFL42CFH-1-AU)
NEFL42CFH-1-AU
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electrical information
4.4 wiring diagram (NEFL50CFH-1-AU)
NEFL50CFH-1-AU
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electrical information
4.5 wiring diagram (NEFL60CFH-1-AU)
NEFL60CFH-1-AU
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electrical information
4.6 wiring diagram (NEFL72CFH-1-AU)
NEFL72CFH-1-AU
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5.0 finishing
5.1 front glass removal / installation
• Power supply service must be completed prior to finishing to avoid reconstruction.
• Heat vents and air openings cannot be covered in any circumstances.
!
WARNING
A. Remove the two screws holding the glass retaining brackets in place (Fig. 5-1). Set the screws aside.
B. Remove the front glass, placing it face down on a soft, non-abrasive surface (Fig. 5-2).
C. Reverse these steps to install the front glass.
The front glass must be removed and the appliance must be secured in its final location before the crystal embers
are installed.
A. Place the ember bed strip in position.
B. Apply an even layer of small crystals along the media tray and place the
medium crystals in desired location.
C. Install the front glass.
5.2 crystal ember installation
Fig. 5-1
Repeat on
opposite side.
Fig. 5-2
It is recommended to have two people remove and install the front glass.
note:
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6.0 operating instructions
Once the appliance has been plugged into a grounded electrical outlet or hard-wired to a dedicated
240V power supply, it is ready to operate.
6.1 main power button
Ensure the house circuit breakers for the power supply are turned on. In the event of a power failure, the
appliance will lose its memory function and will reset to factory mode when the power returns.
note:
The main power button is located in the top right corner above the glass panel.
6.2 operating touch panel and remote control
Touch Panel
Remote Control
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operating instructions
Power
Turns appliance on and off.
Flame Colour
Controls the flame colours.
Settings:
FB01 - Dark Orange
FB02 - Tangerine
FB03 - Scarlet
FB04 - Aqua
FB05 - Electric Blue
FB06 - Blue
FB07 - Bright Green
FB08 - Magenta
FB09 - Violet
FB10 - Gold
FB11 - Colour Cycle
FB12 - Select desired colour
Flame Brightness
Controls orange flame brightness.
Settings:
F04 - Brightest flame
F03 - Bright flame
F02 - Dim flame
F01 - Dimmest flame
F00 - Flame off
Ember Bed
Colour
Controls ember bed light settings.
Settings:
L01 - Dark Orange
L02 - Tangerine
L03 - Scarlet
L04 - Aqua
L05 - Electric Blue
L06 - Blue
L07 - Bright Green
L08 - Magenta
L09 - Violet
L10 - Gold
L11 - Colour Cycle
L12 - Select desired colour
Ember Bed
Brightness
Controls the brightness of the ember bed light.
NOTE: If the ember bed colour is set to L11, the ember bed
brightness setting cannot be changed.
Settings:
B-5 - Fade in and out
B-4 - Brightest
B-3 - Bright
B-2 - Dim
B-1 - Dimmest
B-0 - Off
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operating instructions
Flame Speed
Controls flame speed.
Settings: S-3, S-4, S-5, S-1, S-2
Colour Cycling
Cycle the ember bed and flame colour synchronously.
Settings:
C01 - Dark Orange
C02 - Tangerine
C03 - Scarlet
C04 - Aqua
C05 - Electric Blue
C06 - Blue
C07 - Bright Green
C08 - Magenta
C09 - Violet
C10 - Gold
C11 - Colour Cycle
C12 - Select desired colour
Heater
Turns the heater and blower on/off.
Settings:
H-0 - Heater and blower off
FAN - Blower on
H-1 - Low heat
H-2 - High heat
LOC - Lock-out of heater and thermostat
NOTE: Child safety feature. Heater can be locked or unlocked
by holding the button for 5 seconds. Heater and blower
functions are disabled when it is locked. The “LO” will be
displayed.
Timer
Sets the timer.
Settings:
30M, 1Hr, 2Hr, 3Hr, 4Hr, 5Hr, 6Hr, 7Hr, 8Hr.
NOTE: The display will read “---” after completing the 9 timer
settings.
Temperature
Control
Sets desired temperature.
Settings:
18°C, 19°C, 20°C, 21°C, 22°C, 23°C, 24°C, 25°C, 26°, 27°C,
and OFF.
To switch between °C and °F or vice versa, hold the tempera-
ture control button for 5 seconds.
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7.0 maintenance
7.1 remote battery installation
1. To replace the existing battery remove the battery
holder.
2. The battery holder is equipped with a child
lock system. To remove the battery holder turn
remote onto rear side and press the left side lever
towards the center while pulling the battery holder
out using the slot provided.
3. Replace existing battery, type CR 2025, with a
new battery and reinstall the battery holder into
the remote by sliding it into position, as shown.
4. The battery holder is connected to the remote
when you hear a “CLICK”.
Remote
(Rear Side)
Battery Holder
Battery (CR 2025)
The remote control must remain within 5 meters or 17 feet of the appliance to be effective. This range may be
reduced when battery power is depleted.
The remote control has a removable plastic tab to prolong the battery life while shipping. Remove the tab for the
remote control to function.
note:
note:
Batteries must be disposed of according to the local laws and regulations. Some batteries may be
recycled, and may be accepted for disposal at your local recycling center. Check with your
municipality for recycling instructions.
Les piles doivent être mises au rebut conformément aux lois et à la réglementation locales.
Certaines piles peuvent être recyclées et acceptées dans votre centre de recyclage local. Rensei-
gnez-vous auprès de votre municipalité au sujet des directives de recyclage.
Las baterías deben desecharse de acuerdo con las leyes y regulaciones locales. Algunas baterías
pueden reciclarse, y es posible que su centro de reciclado local las acepte para desecharlas.
Consulte en su municipalidad sobre las instrucciones para el reciclado.
• Always disconnect the power and allow the electric appliance to cool before performing any cleaning,
maintenance or relocation of this electric appliance. Turn controls to OFF and remove plug from outlet or turn off
the house circuit breaker to electric appliance receptacle.
!
WARNING
!
WARNING
!
• Remove and immediately recycle or dispose of used batteries according to local regulations
and keep away from children. Do NOT dispose of batteries in household trash or incinerate.
• Even used batteries may cause severe injury or death.
• Call a local poison control center for treatment information.
• Non-rechargeable batteries are not to be recharged.
• Do not force discharge, recharge, disassemble, heat above (manufacturer’s specifi ed
temperature rating) or incinerate. Doing so may result in injury due to venting, leakage or
explosion resulting in chemical burns.
• Ensure the batteries are installed correctly according to polarity (+ and -).
• Do not mix old and new batteries, diff erent brands or types of batteries, such as alkaline,
carbon-zinc, or rechargeable batteries.
• Remove and immediately recycle or dispose of batteries from equipment not used for an
extended period of time according to local regulations.
• Always completely secure the battery compartment. If the battery compartment does not close
securely, stop using the product, remove the batteries, and keep them away from children.
• This appliance will require maintenance which should be planned on an annual basis.
• Using a vacuum with a soft brush attachment, gently remove any lint, dirt, or debris from the control areas
and the vent openings on the appliance.
• For glass media, follow the installation instructions for pre-cleaning.
• The front glass can be cleaned with glass cleaner and using a non-abrasive cloth (not supplied).
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8.0 replacement parts
!
WARNING
26.1
• Failure to position the parts in accordance with this manual or failure to use only parts specifi cally approved
with this appliance may result in property damage or personal injury.
Contact your dealer for questions concerning prices and policies on replacement parts. Normally, all parts can
be ordered through your Authorized dealer / distributor.
For warranty replacement parts, a photocopy of the original invoice will be required to honour the
claim.
When ordering replacement parts always give the following information:
• Model & Serial Number of appliance
• Installation date of appliance
• Part number
• Description of part
• Finish
Parts, part numbers, and availability are subject to change without notice.
Parts identifi ed as stocked will be delivered within 2 to 5 business days for most delivery
destinations.
Parts not identifi ed as stocked will be delivered within a 2 to 4 week period, for most cases.
Parts identifi ed as ‘SO’ are special order and can take up to 90 days for delivery.
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replacement parts
8.1 NEFL36/42/50/60/72CFH-1-AU overview
1
2
3
4
5
6
7
8
9
10
11
12 13 14
15
16
Items may not appear exactly as illustrated.
17
18
19
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replacement parts
Ref. Description
Part Number
Stocked
NEFL36CFH-1-AU NEFL42CFH-1-AU NEFL50CFH-1-AU NEFL60CFH-1-AU NEFL72CFH-1-AU
1 Front Glass W300-0318-SER W300-0319-SER W300-0320-SER W300-0321-SER W300-0322-SER Yes
2
Tempered
Glass - Flame
W300-0417 W300-0418 W300-0419 W300-0420 W300-0421 Yes
3 Stepper Motor W435-0090-SER Yes
4
Blower
and Heater
Assembly
W010-10007923 Yes
5
Plastic Strip -
Ember Bed
W497-1611-SER W497-1612-SER W497-1613-SER W497-1614-SER W497-1615-SER Yes
6
Wall Mounting
Bracket
W080-1616-SER W080-1621-SER Yes
7
LED - Flame
Light
W405-0105 Yes
8
LED - Ember
Bed Light
W405-0086-SER Yes
9
Reflector
Spindle
W010-6199 W010-6200 W010-6201 W010-6202 W010-6203 Yes
10
Control Panel
with Remote
Receiver
W190-0183-SER Yes
11
Main PCB
Board
W190-0248 Yes
12 Power Board W190-0249 W190-0250 Yes
13 Cord Cover W200-0572 Yes
14 Thermostat W690-0021 Yes
15
Remote
Control
W190-0251 Yes
16 Hardware Kit W370-0209-SER W370-0210-SER Yes
17 Acrylic Crystals W497-1617-SER W497-1618-SER W497-1619-SER W497-1620-SER W497-1621-SER Ye s
18 Side Panels W475-6220-SER Yes
19 Front Trim W715-1236-SER W715-1237-SER W715-1238-SER W715-1239-SER W715-1240-SER Yes
20
Top and Side
Trim
W715-1242-SER W715-1243-SER W715-1244-SER W715-1245-SER W715-1246-SER Yes
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9.0 troubleshooting
!
WARNING
• Turn off the appliance completely and let cool before servicing. Only a qualified service person should service
and repair this electric appliance.
symptom problem solution
Appliance will
not come on
when power
button/switch is
put into the “on”
position.
Appliance is not plugged into
an electrical outlet.
Check plug, and plug in the appliance if necessary.
Hard wire connections are
not correct.
See “hard-wiring installation” section.
Appliance has overheated
and safety thermal switch
has tripped.
Unplug power or turn off the circuit breaker, allow
appliance to cool for 15 minutes, then plug in the
appliance or turn the breaker on.
Main PCB board issue. Inspect the circuit board and replace, if necessary.
Appliance turns
off and will not
turn on.
House circuit breaker has
tripped.
Reset house circuit breaker.
Appliance’s fuse has blown. Replace the fuse.
Appliance has overheated
and safety thermal switch
has tripped.
Unplug power or turn off the circuit breaker, allow
appliance to cool for 15 minutes to reset the thermal
switch, then plug in the appliance or turn the breaker on.
Appliance has
returned to
default settings.
Power failure. Re-program appliance to original settings (not applicable
with all appliances).
Remote control
does not work.
Low/dead batteries. Replace batteries in remote control.
Remote receiver malfunction. Ensure remote receiver is not blocked. Replace control
panel.
No warm air
coming out of
the appliance.
Heater setting not selected. See “operation” section.
Heater has been locked out. See “operation” section.
Room temperature is higher
than appliance setting (if set
to room temperature).
Reset temperature setting.
Appliance has overheated
and safety thermal switch
has tripped.
Unplug power or turn off the circuit breaker. Allow for
appliance to cool for 15 minutes.
Hard wire connections are
not correct.
See “hard-wiring installation” section.
Heater issue. Inspect the blower and heater and replace, if necessary.
34 | W415-10008159 | A-0
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troubleshooting
symptom problem solution
Heater shuts off
automatically.
Room is too warm. The heater has a built-in thermostat so it will shut off
automatically once the pre-set temperature is reached.
It will also turn on automatically if the room temperature
drops below the pre-set temperature.
Dim or no flame. Flame brightness not
selected.
See “operation” section.
Flame LEDs issue. Inspect the LED and replace, if necessary.
Main PCB board issue. Inspect the main PCB board and replace, if necessary.
Flame does not
move.
Motor is stalled/
malfunctioning.
Cycle on/off. If problem persists, consult dealer.
Ember bed is
not glowing or
dimming.
Brightness not selected. See “operation” section.
Ember LED issue. Inspect the ember bed LEDs and replace, if necessary.
Main PCB board issue. Inspect the main PCB board and replace, if necessary.
LED flashing
“OH”.
Appliance has overheated
and safety thermal switch
has tripped.
Unplug power or turn off the circuit breaker. Allow
appliance to cool for 15 minutes, then plug in the
appliance or turn the breaker on. If problem persists,
consults your dealer.
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10.0 warranty
2.12
Napoleon warrants its products against manufacturing defects to the original purchaser only. Registering your warranty is
not necessary. Simply provide your proof of purchase along with the model and serial number to make a warranty claim.
Provided that the purchase was made through an authorized Napoleon dealer, your appliance is subject to the following
conditions and limitations:
Warranty coverage begins on the date of original installation.
This factory warranty is non-transferable and may not be extended whatsoever by any of our representatives.
Installation must be done in accordance with the installation instructions included with the product and all local and national
building and fi re codes.
This premium warranty does not cover damages caused by misuse, lack of maintenance, accident, alterations, abuse, or
neglect and parts installed from other manufacturers will nullify this warranty.
This premium warranty further does not cover any scratches, dents, corrosion, or discolouring caused by excessive heat,
abrasive and chemical cleaners, nor chipping on porcelain enamel parts, mechanical breakage of PHAZER™ logs.
In the fi rst 2 years only, this warranty extends to the repair or replacement of warranted parts which are defective in material
or workmanship, provided that the product has been operated in accordance with the operation instructions and under
normal conditions.
After the fi rst year, Napoleon will not be responsible for installation, labour, or any other expenses related to the
reinstallation of a warranted part, and such expenses are not covered by this warranty. Notwithstanding any provisions
contained in the Premium Warranty, Napoleon responsibility under this warranty is defi ned as above, and it shall not in any
event extend to any incidental, consequential, or indirect damages.
This warranty defi nes the obligations and liability of Napoleon with respect to the Napoleon electric appliance and any
other warranties expressed or implied with respect to this product; its components or accessories are excluded.
Napoleon neither assumes, nor authorizes any third party to assume, on its behalf, any other liabilities with respect to the
sale of this product.
Any damages to appliance, brass trim or other component due to water, weather damage, long periods of dampness,
condensation, damaging chemicals, or cleaners will not be the responsibility of Napoleon.
Napoleon reserves the right to have its representative inspect any product or part thereof prior to honouring any warranty
claim.
All parts replaced under the Premium Warranty Policy are subject to a single claim.
All parts replaced under the warranty will be covered for a period of 90 days from the date of their installation.
The manufacturer may require that defective parts or products be returned or that digital pictures be provided to support
the claim. Returned products are to be shipped prepaid to the manufacturer for investigation. If a product is found to be
defective, the manufacturer will repair or replace such defect.
Before shipping your appliance or defective components, your dealer must obtain an authorization number. Any
merchandise shipped without authorization will be refused and returned to sender.
Shipping costs are not covered under this warranty.
Additional service fees may apply if you are seeking warranty service from a dealer.
Napoleon electric appliances are manufactured under the strict Standard of the world recognized
ISO 9001 : 2015 Quality Management System.
Napoleon products are designed with superior components and materials and assembled by trained craftsmen who take
great pride in their work. Once assembled, the complete appliance is thoroughly inspected by a qualifi ed and authorized
installer, service agency, or supplier before packing to ensure that you, the customer, receive the quality product that you
expect from Napoleon.
Electrical components and wearable parts are covered and Napoleon will provide replacement parts free of charge during
the fi rst 2 years of premium warranty. This covers: fan/heaters, motors, switches, nylon bearing components, remote
controls, and LED lights.*
Light bulbs and fuses are NOT covered by the warranty.
In the fi rst year only, any labour related to warranty repair is covered.
* Construction of models vary. Warranty applies only to components included with your specifi c appliance.
Napoleon Electric Appliance Premium Warranty
Conditions and Limitations
All specifi cations and designed are subject to change without prior notice due to on-going product improvements. Napoleon is a registered
trademark of Wolf Steel Ltd.
36 | W415-10008159 | A-0
NAPOLEON
®
CELEBRATING OVER 40 YEARS
OF HOME COMFORT PRODUCTS
Address
Wolf Steel Ltd.
24 Napoleon Road, Barrie, Ontario, L4M 0G8, Canada
214 Bayview Drive, Barrie, Ontario, L4N 4Y8, Canada
103 Miller Drive, Crittenden, Kentucky, 41030, USA
7200 Trans Canada Highway,
Montreal, Quebec H4T 1A3, Canada
De Riemsdijk 22, 4004 LC Tiel, The Netherlands
Phone
Online
Canada
1-866-820-8686
www.napoleon.com
