TERMS & CONDITIONS
Section 1: Arbitration Agreement
Section 2: Standard Limited Warranty
Section 3: Other Important Information
IMPORTANT LEGAL INFORMATION
READ THIS INFORMATION BEFORE USING YOUR
DEVICE. OPENING THE BOX, USING, OR RETAINING THE
DEVICE CONSTITUTES ACCEPTANCE OF THESE TERMS &
CONDITIONS.
ARBITRATION AGREEMENT – This Samsung-branded
product (“Product”) is subject to a binding arbitration
agreement between you and SAMSUNG ELECTRONICS
AMERICA, INC. (“Samsung”). You can opt out of the
agreement within 30 calendar days of the first consumer
purchase by emailing [email protected]om or
calling 1-800-SAMSUNG (726-7864) and providing the
applicable information. For complete arbitration terms
and conditions that bind you and Samsung, refer to the
“Arbitration Agreement” section of this document.
Samsung Electronics America, Inc.
85 Challenger Road
Ridgefield Park, NJ 07660
Phone: 1-800-SAMSUNG (726-7864)
Internet:
www.samsung.com
©2022 Samsung Electronics America, Inc. Samsung is a
registered trademark of Samsung Electronics Co., Ltd.
SECTION 1: ARBITRATION AGREEMENT
THIS IS A BINDING LEGAL AGREEMENT (“AGREEMENT”)
BETWEEN YOU (EITHER AN INDIVIDUAL OR ENTITY) AND
SAMSUNG ELECTRONICS AMERICA, INC. (“SAMSUNG”).
ELECTRONIC ACCEPTANCE OF THE AGREEMENT, OPENING
THE PRODUCT PACKAGING, USE OF THE PRODUCT, OR
RETENTION OF THE PRODUCT CONSTITUTES ACCEPTANCE
OF THIS AGREEMENT, REGARDLESS OF WHETHER YOU ARE
THE ORIGINAL PURCHASER, USER, OR OTHER RECIPIENT
OF THE PRODUCT.
YOU AND SAMSUNG EACH AGREE THAT ALL DISPUTES
BETWEEN YOU AND SAMSUNG RELATING IN ANY WAY TO
OR ARISING IN ANY WAY FROM THE STANDARD LIMITED
WARRANTY OR THE SALE, CONDITION OR PERFORMANCE
OF THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY
THROUGH FINAL AND BINDING ARBITRATION, AND
NOT BY A COURT OR JURY. ANY SUCH DISPUTE SHALL
NOT BE COMBINED OR CONSOLIDATED WITH A DISPUTE
INVOLVING ANY OTHER PERSON’S OR ENTITY’S
PRODUCT OR CLAIM, AND SPECIFICALLY, WITHOUT
LIMITATION OF THE FOREGOING, SHALL NOT UNDER ANY
CIRCUMSTANCES PROCEED AS PART OF A CLASS ACTION.
THE ARBITRATION SHALL BE CONDUCTED BEFORE A
SINGLE ARBITRATOR, WHOSE AWARD MAY NOT EXCEED,
IN FORM OR AMOUNT, THE RELIEF ALLOWED BY THE
APPLICABLE LAW.
The arbitration shall be conducted according to the American
Arbitration Association (AAA) Commercial Arbitration Rules
applicable to consumer disputes. The AAA Rules are available
online at adr.org or by calling the AAA at 1-800-778-7879. This
Agreement is entered into pursuant to the Federal Arbitration
Act. The laws of the State of New York, without reference to its
choice of law principles, shall govern the interpretation of the
Agreement and all disputes that are subject to this Agreement.
The arbitrator shall decide all issues of interpretation and
application of this Agreement. For any arbitration in which
your total damage claims, exclusive of attorney fees and
expert witness fees, are $5,000.00 or less (“Small Claim”), the
arbitrator may, if you prevail, award your reasonable attorney
fees, expert witness fees and costs as part of any award, but
may not grant Samsung its attorney fees, expert witness fees
or costs unless it is determined that the claim was brought
in bad faith. In a Small Claim case, you shall be required to
pay no more than half of the total administrative, facility and
arbitrator fees, or $50.00 of such fees, whichever is less, and
Samsung shall pay the remainder of such fees. Administrative,
facility and arbitrator fees for arbitrations in which your total
damage claims, exclusive of attorney fees and expert witness
6801-002301
2022/02 Rev. 1.1
fees, exceed $5,000.00 (“Large Claim”) shall be determined
according to AAA rules. In a Large Claim case, the arbitrator
may grant to the prevailing party, or apportion among the
parties, reasonable attorney fees, expert witness fees and
costs to the extent allowed by the applicable law. Judgment
may be entered on the arbitrator’s award in any court of
competent jurisdiction.
This Agreement also applies to claims against Samsung’s
employees, representatives, parents and other affiliates if any
such claim relates in any way to or arises in any way from the
Standard Limited Warranty or the Product’s sale, condition or
performance.
You may opt out of this Agreement by providing notice
to Samsung no later than 30 calendar days from the date
of the first consumer purchase of the Product. To opt out,
you must send notice by e-mail to [email protected].
com, with the subject line: “Arbitration Opt Out.” You must
include in the opt-out email (a) your name and address;
(b) the date on which the Product was purchased; (c) the
Product model name or model number; and (d) the IMEI
or MEID or Serial Number, as applicable, if you have it
(the IMEI or MEID or Serial Number can be found (i) on
the Product box; (ii) on the Product information screen
which can be found under “Settings;” (iii) on a label on the
back of the Product beneath the battery, if the battery is
removable; and (iv) on the outside of the Product if the
battery is not removable).
Alternatively, you may opt out by calling 1-800-SAMSUNG
(726-7864) no later than 30 calendar days from the date of
the first consumer purchase of the Product and providing
the same information. These are the only two forms of
notice that will be effective to opt out of this Agreement.
Opting out of this Agreement will not affect in any way
the benefits to which you would otherwise be entitled,
including the benefits of the Standard Limited Warranty.
SECTION 2: STANDARD LIMITED WARRANTY
WARRANTY COVERAGE
This Product, as supplied and distributed by Samsung
Electronics America, Inc. (“Samsung”) and delivered new, in
the original carton to the original end-user purchaser (“you” or
“purchaser”), is warranted by Samsung against manufacturing
defects in materials and workmanship. Please note that some
states do not allow time limitations on implied warranties.
This limited warranty begins on the original date of purchase
by a non-commercial consumer end-user and continues
through the Limited Warranty Period and is valid only on
Samsung products purchased from Samsung or a Samsung
authorized reseller and used in the fifty (50) United States
and the District of Columbia unless you enter into a separate
written agreement with Samsung. (Note: If you are located
outside of the U.S., call Samsung’s contact center in the
country where you are located with questions about
repair service. See INTERNATIONAL WARRANTY, below,
for additional information.) Since no end-user purchase
takes place, this limited warranty does not apply to a party
who rents or leases a Samsung-branded Product, and such a
party must contact its rental or leasing company to determine
whether warranty coverage is applicable.
If the Product is found to be defective as a result of
manufacturing defects in materials and workmanship during
the Limited Warranty Period, Samsung will, at its sole option,
(1) repair or replace the Product, at no charge as stipulated
herein, with new or reconditioned parts or a functionally
equivalent Product, (2) for user-installable parts, require you to
repair the Product with new or reconditioned parts provided
at no charge, or (3) provide a refund of the purchase price
of the Product, LESS THE PRODUCT’S DEPRECIATED VALUE,
only if Samsung is unable to replace the Product or repair it in
accordance with applicable law.
All replaced parts and Products, and Products for which
a refund is provided, become the property of Samsung
and must be returned to Samsung free of any third-party
ownership claims within thirty (30) days after you receive
the replacement parts or Products (or refund, if applicable).
Samsung may require your credit card information prior
to providing replacement parts or Products (or refund, if
applicable) and will charge you for the replacement parts or
Products (or Product for which a refund is provided) if you
fail to return them within such time. Replacement parts and
Products will be new or serviceably used, comparable in
function and performance to the original parts, and warranted
for the remainder of the original warranty period or, if longer,
ninety (90) days after they are shipped to you.
Product: 1 Year Warranty
Batter(ies)*, including
Internal Batteries:
1 Year Warranty
OBTAINING WARRANTY SERVICE
To receive warranty service, you must (1) first follow the
procedures outlined below, in the Product manual and
in online help resources, and (2) if these procedures do
not resolve the problem, contact Samsung at the number
provided below for problem determination and service
procedures. Warranty service can only be performed by a
Samsung authorized service center, except that such a center
need not be used for the installation of replacement parts
at your expense in the event that a warranty labor coverage
period has expired but a warranty parts coverage period
remains in effect. Samsung will not reimburse for any service
performed by others. The original dated bill of sale, or a
substitute proof of purchase acceptable at Samsung’s sole
option in accordance with applicable law, must be presented
upon request as proof of purchase to Samsung or a Samsung
authorized service center. To obtain warranty service for your
product, please contact Samsung support at: 1-800-SAMSUNG
(726-7864).
If limited warranty service is required, Samsung will issue
an authorization number. Samsung will not accept returns
without this authorization number. If return of the Product
is required, you must ship the Product to the specified
Samsung authorized service center in its original or equivalent
packaging. Samsung will ship the repaired or replaced Product
to you if the address is located in the United States.
You are responsible for backing-up all system and applications
software and data and disabling any security passwords
before services are performed, removing any data before parts
or products are returned, and for reinstalling all software, data
and passwords. SAMSUNG SHALL NOT BE LIABLE FOR THE
LOSS OR DESTRUCTION OF DATA OR MEDIA RESULTING FROM
THE USE OR SERVICE OF THIS PRODUCT, WHETHER DUE TO
VIRUS ISSUES OR OTHERWISE, OR ANY FAILURE TO SECURE
ALL PROGRAMS AND DATA CONTAINED IN OR AFFECTED BY
THE PRODUCT OR TO MAINTAIN THE CONFIDENTIALITY OF
DATA STORED ON THE PRODUCT.
LIMITATIONS AND EXCLUSIONS
Samsung does not warrant uninterrupted or error-free
operation of the Product. Product performance is affected by
system configuration, software, applications, your data and
operator control of the system, among other factors. Though
the Product is considered to be compatible with many
systems, it is your responsibility to determine compatibility
and integration with other products or systems.
This limited warranty applies only to hardware Products
manufactured by or for Samsung that can be identified by the
“Samsung” trademark, trade name or logo affixed to them. It
does not apply to non-Samsung hardware products or any
software, even if packaged or sold with Samsung hardware.
Manufacturers, suppliers or publishers, other than Samsung,
may provide their own warranties to you, but Samsung,
to the extent permitted by law, provides such third-party
products “as is.”
If applicable, software distributed by Samsung with or without
the Samsung brand name (including but not limited to system
software) is not covered under this limited warranty. Please
refer to any licensing agreement accompanying the software
for details of any purchaser rights with respect to its use. This
limited warranty covers manufacturing defects in materials
and workmanship encountered in normal, reasonable, and
except to the extent otherwise expressly provided for in this
statement, noncommercial use of this Product, and shall not
apply to the following type of exclusions:
•
damage which occurs in shipment, delivery and installation;
•
applications and uses for which this product was not
intended;
•
altered Product or serial numbers;
•
cosmetic damage, such as to the exterior finish;
•
damage (not resulting from defects in materials and
workmanship) which occurs in your possession or that of
other third parties, including due to accidents, opening
of the Product case or cabinet, abuse, neglect, fire, water,
lightning or other acts of nature;
•
damage resulting from use of products, equipment,
systems, utilities, services, parts supplies, accessories,
applications, installations, repairs, external wiring or
connectors not supplied or authorized by Samsung;
•
damage resulting from incorrect electrical line voltage,
fluctuations and surges;
•
damage resulting from the following: adjustments and
failure to follow operating instructions, instructions for
installing a user-installable part, or cleaning, maintenance
and environmental instructions that are covered and
prescribed in the instruction book, including incorrect
installation of hardware or software;
•
reception or display problems and distortion related to
noise, echo, interference or other signal transmission and
delivery problems;
•
burned-in images resulting from viewing an image on the
display screen for an extended period of time;
•
normal wear and tear and minor imperfections within
design specifications or that do not materially alter
functionality;
•
defects or damage caused by cellular signal reception
or transmission, or viruses or other software problems
introduced into the Product; or
•
Product purchased or intended for use and sale outside the
United States.
THERE ARE NO EXPRESS WARRANTIES OTHER THAN
THOSE LISTED AND DESCRIBED ABOVE. NO WARRANTIES
WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT
NOT LIMITED TO, ANY IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE SHALL APPLY AFTER THE EXPRESS WARRANTY
PERIODS STATED ABOVE. NO OTHER EXPRESS WARRANTY
OR GUARANTY GIVEN BY ANY PERSON, FIRM OR
CORPORATION WITH RESPECT TO THIS PRODUCT SHALL
BE BINDING ON SAMSUNG, SAMSUNG UNDERTAKES NO
RESPONSIBILITY FOR THE QUALITY OF THE PRODUCT,
AND ASSUMES NO RESPONSIBILITY THAT THE PRODUCT
WILL BE FIT FOR ANY PARTICULAR PURPOSE FOR
WHICH YOU MAY BE BUYING THE PRODUCT, EXCEPT AS
OTHERWISE PROVIDED IN THIS LIMITED WARRANTY OR IN
APPLICABLE LAW.
SAMSUNG SHALL NOT BE LIABLE FOR LOSS OF REVENUE
OR PROFITS, FAILURE TO REALIZE SAVINGS OR OTHER
BENEFITS, OR ANY OTHER SPECIAL, INCIDENTAL OR
CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE
OR INABILITY TO USE THE PRODUCT, REGARDLESS OF
THE LEGAL THEORY ON WHICH THE CLAIM IS BASED,
AND EVEN IF SAMSUNG HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES. NO RECOVERY OF ANY
KIND AGAINST SAMSUNG SHALL BE GREATER IN AMOUNT
THAN THE PURCHASE PRICE OF THE PRODUCT SOLD
BY SAMSUNG AND CAUSING THE ALLEGED DAMAGE.
WITHOUT LIMITING THE FOREGOING, YOU ASSUME ALL
RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY
TO YOU AND YOUR PROPERTY AND TO OTHERS AND
THEIR PROPERTY ARISING OUT OF THE USE, MISUSE OR
INABILITY TO USE THE PRODUCT NOT CAUSED DIRECTLY
BY THE NEGLIGENCE OF SAMSUNG. THIS LIMITED
WARRANTY SHALL NOT EXTEND TO ANYONE OTHER
THAN THE ORIGINAL PURCHASER OF THIS PRODUCT,
IS NONTRANSFERABLE AND STATES YOUR EXCLUSIVE
REMEDY.
If there is any inconsistency between this Limited Warranty
to original purchaser and any other agreement or statement
included with or relating to the Samsung Products or services,
this limited warranty shall govern. If any provision of this
limited warranty is found invalid or unenforceable, it shall be
deemed modified to the minimum extent necessary to make
it enforceable and the remainder of the limited warranty shall
remain valid and enforceable according to its terms.
CONSUMER PROTECTION AND OTHER LAWS MAY APPLY
Some states do not allow limitations on how long an implied
warranty lasts or the exclusion or limitation of incidental or
consequential damages, so the above limitations or exclusions
may not apply to you. Some states may provide for additional
warranty rights and remedies, and the provisions contained
in this limited warranty are not intended to limit, modify,
take away from, disclaim or exclude any mandatory warranty
requirements provided by states, including certain implied
warranties. This warranty gives you specific legal rights, and
you may also have other rights which vary from state to state.
ONE YEAR INTERNATIONAL WARRANTY
International warranty will apply only for mobile computer
Products.
In the event that warranty service is required on your
Samsung Mobile Computer purchased in the United States
and you are located outside of the United States, the Local
Samsung entity in the foreign countries listed on the website
at
http://www.samsung.com/sec/support/guarantee.do
may be able to provide you with warranty service. Any
warranty services rendered shall be in a manner consistent
with the terms and conditions of the Samsung Mobile
Computer Limited Warranty.
Warranty services performed, if made available, may take
longer than if performed in the United States. NOTE: ANY
SERVICES RENDERED UNDER THE INTERNATIONAL
WARRANTY ARE NOT PERFORMED BY SAMSUNG
ELECTRONICS AMERICA AND ARE NOT A PART OF THE
SAMSUNG MOBILE COMPUTER LIMITED WARRANTY.
International Warranty period is valid only on Samsung
Products purchased from Samsung or Samsung authorized
retailers. Proof of purchase must be presented upon request
to Samsung or Samsung’s authorized service center.
If proper proof of purchase is not provided, the warranty
period is otherwise calculated from the DOM (Date of
Manufacturer) plus sixty (60) days. Please note some countries
allow the customer to drop off the Samsung mobile computer
at a Samsung authorized repair center while other countries
only allow the Product to be shipped to a repair center. The
terms and the conditions of the warranty service may vary
from country to country.
Customers seeking to invoke this limited
warranty in a country not listed on the website at
http://www.samsung.com/sec/support/guarantee.do
(which
may be amended by Samsung from time to time) shall
be responsible for delivery of the Product to the nearest
International Warranty Centre as advised by the local Samsung
Helpline. The Customer shall be responsible for settling all
customs fees associated with the transport, and the cost of
delivery to the International Warranty Center. Samsung will
pay return transport fees only. The method of shipment of the
Samsung Product shall be at Samsung’s discretion. Liability for
goods in transit shall be with the shipping party.
SECTION 3: OTHER IMPORTANT INFORMATION
Intellectual Property
All Intellectual Property, as defined below, owned by or
which is otherwise the property of Samsung or its respective
suppliers relating to the Product, including but not limited to,
accessories, parts, or software relating thereto, is proprietary
to Samsung and protected under federal laws, state laws, and
international treaty provisions. Intellectual Property includes,
but is not limited to, inventions (patentable or unpatentable),
patents, trade secrets, copyrights, software, computer
programs, and related documentation and other works of
authorship.
You may not infringe or otherwise violate the rights secured
by the Intellectual Property. Moreover, you agree that you will
not (and will not attempt to) modify, prepare derivative works
of, reverse engineer, decompile, disassemble, or otherwise
attempt to create source code from the software related to the
Product. No title to or ownership in the Intellectual Property
is transferred to you. All applicable rights of the Intellectual
Property shall remain with Samsung and its suppliers.
Modification of Software
Samsung is not liable for performance issues or
incompatibilities caused by your editing of registry settings,
or your modification of Operating System (OS) software. Using
custom OS software may cause your Product and applications
to work improperly. Your carrier may not permit users to
download certain software, such as custom OS, for products
connected to a carrier’s network.
ENERGY STAR
As an ENERGY STAR
®
Partner, Samsung
has determined that this Product meets
the ENERGY STAR Guidelines for energy
efficiency. The ENERGY STAR Program has
reduced greenhouse gas emissions and
saved energy through voluntary labeling.
Samsung is a proud ENERGY STAR Partner
and commits to meet the guidelines for
this Product to be ENERGY STAR certified.
By selecting an ENERGY STAR certified product, you may
contribute to reducing greenhouse gas emissions and save
energy
•
The power management setting of this product has been
enabled by default and has various timing settings (of up
to 30 minutes).
•
To change the settings in Chrome OS, go to the Settings >
Power Menu.
•
To change the settings in Windows, go to the Control Panel
> Power Options.
Specific Absorption Rate (SAR) Certification Information
Your device is a radio transmitter and receiver. It is designed
and manufactured not to exceed the exposure limits for Radio
Frequency (RF) energy set by the Federal Communications
Commission (FCC) of the U.S. Government.
WARNING: While the radiated output power of this device
is below the FCC RF exposure limits, you should minimize
contact with the device during normal operation. To stay
within suggested FCC guidelines RF exposure limits for
Tablet PCs and Notebook computers with displays equal to
or less than 12 inches, during normal use human proximity
to the antennas should not be less than 2.5 cm/1 inch. For
Tablet PCs and Notebook computers with displays greater
than 12 inches, during normal use human proximity to the
antennas should not be less than 20 cm/8 inches, including
when the computer display is closed. Refer to the User Manual
to locate the wireless antennas.
CAUTION: This device operates in the 5.15- to 5.25-GHz
frequency range using IEEE 802.11a wireless LAN. The FCC
restricts this product to indoor use for such operation to
reduce the potential for harmful interference to co-channel
mobile satellite systems. Note that high-power radar is the
primary user of the 5.25- to 5.35-GHz and 5.65- to 5.85-GHz
bands, and these radar stations can cause interference with, or
damage to, this device.
These FCC RF exposure limits are derived from the
recommendations of two expert organizations: the National
Council on Radiation Protection and Measurement (NCRP)
and the Institute of Electrical and Electronic Engineers (IEEE).
In both cases, the recommendations were developed by
scientific and engineering experts drawn from industry,
government, and academia after extensive reviews of the
scientific literature related to the biological effects of RF
energy.
The RF exposure limit set by the FCC for wireless devices
employs a unit of measurement known as the Specific
Absorption Rate (SAR). The SAR is a measure of the rate of
absorption of RF energy by the human body expressed in
units of watts per kilogram (W/kg). The FCC requires wireless
devices to comply with safety limit of 1.6 watts per kilogram
(1.6 W/kg).
The FCC SAR limit incorporates a substantial margin of safety
to give additional protection to the public and to account
for any variations in measurements. SAR tests are conducted
using standard operating positions accepted by the FCC with
the device transmitting at its highest certified power level in
all tested frequency bands.
Although the SAR is determined at the highest certified power
level, the actual SAR level of the device while operating can be
well below the maximum reported value. This is because the
device is designed to operate at multiple power levels so as to
use only the power required to reach the network. In general,
the closer you are to a wireless base station antenna, the lower
the power output of the device. Before a new model device is
available for sale to the public, it must be tested and certified
to the FCC that it does not exceed the SAR limit established
by the FCC.
Tests for each device are performed in positions and locations
(e.g., at the ear and worn on the body) as required by the FCC.
Use of other accessories may not ensure compliance with FCC
RF exposure guidelines. The FCC has granted an Equipment
Authorization for this mobile device with all reported SAR
levels evaluated as in compliance with the FCC RF exposure
guidelines.
Information on SAR and RF Safety can be found at:
http://transition.fcc.gov/oet/rfsafety/sar.html
To find information that pertains to a particular model
device on this site, use the device’s FCC ID number, which
is usually printed somewhere on the device. Sometimes
it may be necessary to remove the battery pack to find
the number.
Once you have the FCC ID number for your
particular device, follow the instructions on
the website to view values for either the typical
or maximum SAR for that particular device.
Additional SAR information can also be obtained at:
https://www.fcc.gov/general/fcc-policy-human-exposure
.
FCC Part 15 Information and Notices
Any device that uses Bluetooth or Wi-Fi is subject to FCC Part
15. Any device with a power supply is subject to Part 15 which
also covers both intentional radiators (Bluetooth and Wi-Fi)
and unintentional radiators (such as emissions from power
supplies and circuit boards).
SAMSUNG PRODUCT RECYCLING INFORMATION:
We’ve made it easy for you to recycle old Samsung products
and batteries by working with respected take-back
companies throughout the United States. Help us protect the
environment – recycle!
For battery and cell phone recycling, go to call2recycle.org or
call 1-800-822-8837.
To find the nearest recycling location for unwanted electronics,
go to our website:
www.samsung.com/recyclingdirect
or call
1-800-SAMSUNG.
