User Guide
SUMMARY
Learn how to install, congure, and use your device.
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Product notice
This guide describes features that are common
to most models. Some features may not be
available on your product.
Not all features are available in all editions
or versions of Windows. Systems may
require upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows is automatically updated, which
is always enabled. High-speed internet
and Microsoft account required. ISP fees
may apply and additional requirements
may apply over time for updates. See
http://www.windows.com. If your product
ships with Windows in S Mode: Windows in
S Mode works exclusively with apps from
the Microsoft Store within Windows. Certain
default settings, features, and apps cannot
be changed. Some accessories and apps
that are compatible with Windows may not
work (including some antivirus, PDF writers,
driver utilities, and accessibility apps), and
performance may vary, even if you switch out
of S Mode. If you switch to Windows, you
cannot switch back to S Mode. Learn more at
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To access the latest user guide, go to
http://www.hp.com/support, and follow the
instructions to
nd your product. Then select
Manuals.
Third Edition: July 2022
First Edition: August 2021
Document part number: M84907-003
Table of contents
1Getting started.......................................................................................................................................................................1
Identifying components ....................................................................................................................................................1
Top .............................................................................................................................................................................1
Front...........................................................................................................................................................................1
Right...........................................................................................................................................................................2
Rear............................................................................................................................................................................2
Setting up the docking station ..........................................................................................................................................4
Connecting to AC power.............................................................................................................................................4
Connecting to a computer .........................................................................................................................................4
Updating the software.......................................................................................................................................................6
Using an external monitor.................................................................................................................................................6
Conguring the monitor ............................................................................................................................................6
Sleep, Hibernation, shutdown, and restart...............................................................................................................7
2Using the docking station ......................................................................................................................................................8
Docking station guidelines................................................................................................................................................8
Setting the security level...................................................................................................................................................8
Connecting to a network ...................................................................................................................................................9
Connecting USB devices...................................................................................................................................................10
Connecting a DisplayPort device .....................................................................................................................................10
Connecting a DisplayPort device using a USB Type-C cable ...........................................................................................11
Connecting a Thunderbolt device using a USB Type-C Thunderbolt cable.....................................................................12
Connecting an optional security cable ............................................................................................................................12
3Disconnecting the docking station ......................................................................................................................................14
4Troubleshooting...................................................................................................................................................................15
Solving common problems..............................................................................................................................................15
General use and connection problems....................................................................................................................15
Video problems........................................................................................................................................................16
Getting more information................................................................................................................................................19
Contacting support..........................................................................................................................................................19
5Specications.......................................................................................................................................................................20
Input power......................................................................................................................................................................20
Operating environment ...................................................................................................................................................20
6Accessibility..........................................................................................................................................................................22
HP and accessibility .........................................................................................................................................................22
Finding the technology tools you need...................................................................................................................22
iii
The HP commitment................................................................................................................................................22
International Association of Accessibility Professionals (IAAP) .............................................................................23
Finding the best assistive technology.....................................................................................................................23
Assessing your needs ......................................................................................................................................23
Accessibility for HP products...........................................................................................................................23
Standards and legislation................................................................................................................................................24
Standards.................................................................................................................................................................24
Mandate 376 – EN 301 549 .............................................................................................................................24
Web Content Accessibility Guidelines (WCAG).................................................................................................24
Legislation and regulations.....................................................................................................................................24
Useful accessibility resources and links..........................................................................................................................25
Organizations ..........................................................................................................................................................25
Educational institutions ..........................................................................................................................................25
Other disability resources .......................................................................................................................................25
HP links ....................................................................................................................................................................26
Contacting support..........................................................................................................................................................26
Index ........................................................................................................................................................................................27
iv
Getting started1
After identifying the components of the docking station, you can connect a computer, monitor, and other
devices.
Identifying components
This section identies the visible hardware features of the docking station and provides setup instructions.
NOTE: Your computer might not be equipped to take advantage of all the features available on the docking
station.
Top
This illustration and table describe the components on the top of the docking station.
Table 1-1 Component descriptions
Component Description
(1) Power button and light When a computer is connected to the dock, press to turn on the
computer.
NOTE: This button is functional only when the docking station
is connected to supported HP computers.
● On: The computer connected to the docking station is on.
● Blinking: The computer connected to the docking station is
in standby, a power-saving state.
● O: The computer connected to the docking station is o
or in Hibernation. Hibernation is a power-saving state that
uses the least amount of power.
Front
This illustration and table describe the components on the front of the docking station.
Getting started
1
Table 1-2 Component descriptions
Component Description
(1) USB Type-C® port with data and power out Connects a USB device.
NOTE: Use a standard USB Type-C charging cable or cable
adapter (purchased separately) when charging a small external
device.
Right
This illustration and table describe the components on the right side of the docking station.
Table 1-3
Component descriptions
Component Description
(1) USB SuperSpeed port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and
even when the computer is o, charges most products such as a
cell phone, camera, activity tracker, or smartwatch.
(2) Security cable slot Attaches an optional security cable to the docking station.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the docking station from being mishandled
or stolen.
Rear
This illustration and table describe the components on the rear of the docking station.
2
Chapter 1Getting started
Table 1-4 Component descriptions
Component Description
(1) USB SuperSpeed ports (2) Connect a USB device, such as a cell phone,
camera, activity tracker, or smartwatch, and
provide high-speed data transfer.
(2) Dual-mode DisplayPort ™ connector
v1.4
Connects an optional digital display device, such
as a high-performance monitor or projector.
(3) USB Type-C SuperSpeed port with
DisplayPort output
Connects a display device that has a USB Type-C
connector, providing DisplayPort output.
This port also supports HDMI and VGA output.
NOTE: Use a standard USB Type-C charging
cable or cable adapter (purchased separately)
when charging a small external device.
(4) Dual-mode DisplayPort connector Connects an optional digital display device, such
as a high-performance monitor or projector.
(5) HDMI port Connects an external HDMI monitor.
(6) USB Type-C Thunderbolt™ port with
HP Sleep and Charge and DisplayPort
output, 40 Gbps
Connects a display device that has a USB Type-C
connector, providing DisplayPort output.
NOTE: Use a standard USB Type-C charging
cable or cable adapter (purchased separately)
when charging a small external device.
(7) Power connector Connects a 7.4 mm AC adapter.
(8) Power light ● On: The docking station is connected to
power.
● O: The docking station is not connected to
power.
(9) RJ-45 (network) jack Connects a network cable for up to 2.5 GB, with
Intel® vPro™ enabled.
Rear 3
Setting up the docking station
Connect the docking station to the computer using AC power. After connecting the computer, prevent the
Sleep and Hibernation states to be sure that your work is uninterrupted.
Connecting to AC power
Connect the docking station to an AC power source. When connected to power, the docking station provides up
to 100W of power through the USB Type-C connector to the computer. If using the 280W power supply with
the combination cable, the docking station provides up to 230W of power through the power connector.
WARNING! To reduce the risk of electric shock or damage to the equipment:
Plug the power cord into an AC outlet that is easily accessible at all times.
Disconnect power from the equipment by unplugging the power cord from the AC outlet.
If provided with a 3-pin attachment plug on the power cord, plug the cord into a grounded (earthed)
3-pin outlet. Do not disable the power cord grounding pin, for example, by attaching a 2-pin adapter. The
grounding pin is an important safety feature.
To ensure the correct performance of all docking station features, connect the docking station to an AC power
source using the docking station power cord.
1. Connect one end of the power cord to the AC adapter (1), and connect the other end of the power cord to
an AC outlet (2).
2. Connect the AC adapter to the power connector (3) on the docking station.
Connecting to a computer
Connect a computer to the docking station using a USB Type-C Thunderbolt cable or the combination cable
included with the docking station.
4
Chapter 1Getting started
1. Connect one end of the USB Type-C Thunderbolt cable to the Thunderbolt port on the docking station
and the other end to the Thunderbolt port on your computer. The Thunderbolt port is located on the rear
of the docking station. See Front on page 1 and Rear on page 2 for connector locations.
●
NOTE: Be sure that your computer is either on or o. HP does not recommend connecting to a
computer that is in Sleep or Hibernation.
● If your computer does not have a USB Type-C Thunderbolt port, you can connect the docking station
to your computer using the combination cable that is included with the docking station. Connect
the USB Type-C part of the combination cable to a USB Type-C connector on your computer. Then
connect the power cord part of the combination cable to your computer.
2. In the dialog box that appears, select OK.
NOTE: You must be logged on as an administrator on the computer connected to the docking station.
To enable a nonadministrator user to select OK, enter the nonadministrator registry key. Contact your
HP Technical Consultant for this key.
3. When a second dialog box opens, select one of the following options:
● Do Not Connect: Prevents the docking station from connecting to the computer.
● Connect Only Once: Allows the docking station to connect to the computer. Each time the docking
station is connected and disconnected, you must log on as an administrator to allow access to the
docking station.
Connecting to a computer
5
● Always Connect: Allows the docking station to connect to the computer. The docking station can
connect to the computer automatically after it is disconnected and reconnected, even if you are not
logged on as an administrator.
4. Select OK.
While the docking station is connected to the computer, a Thunderbolt icon is displayed in the notication
area, at the far right of the taskbar.
TIP: There might be a slight delay before devices connected to the docking station are ready to use.
Updating the software
To update the software on the docking station, follow the instructions in this section.
You can update the docking station while connected to your computer or, for better performance, schedule the
docking station to update when you disconnect your computer from the docking station.
1. Download HP Firmware Installer from http://www.hp.com/support.
2. Open Windows Explorer and navigate to where you saved HP Firmware Installer.
3. Double-click HPFirmwareInstaller.exe.
4. NOTE: You must be connected to the internet for new updates to download to HP Firmware
Installer.
Verify that updates are available, and then select which updates to install.
5. Select one of the following options:
● Update now: Installs the update immediately.
NOTE: You cannot disconnect your computer from the docking station during an update. You might
see your monitor icker and hear some audio clicks. Your Internet connection might be intermittent,
and your mouse and keyboard could become unresponsive until installation is complete.
● Update on dock disconnect: Installs the update after you disconnect your computer from the
docking station.
NOTE: You cannot connect your computer to the docking station during an update. The dock power
light might blink while the update is being installed.
6. Select Install.
Using an external monitor
You can connect an external monitor to the docking station.
Conguring
the monitor
After connecting a monitor to the docking station, congure the monitor settings to customize the screen
image.
Use Windows to congure the display of a monitor attached to the docking station.
6
Chapter 1Getting started
1. Select Start, select Settings, and then select System.
2. To view the screen image on the monitor only, select Show desktop only on 2.
– or –
To view the screen image extended across both the computer and the monitor, select Extend these
displays.
– or –
To view the screen image simultaneously on both the computer and the monitor, select Duplicate these
displays.
You can also access the following display settings by pressing the Windows® key + p:
● To view the screen image on the monitor only, select Second screen only.
● To view the screen image extended across both the computer and the monitor, select Extend.
● To view the screen image simultaneously on both the computer and the monitor, select Duplicate.
For more information about using multiple monitors, see the “Display Capabilities” section
of the HP Thunderbolt Dock G4 Features and Troubleshooting white paper. Go to
http://www8.hp.com/h20195/v2/GetPDF.aspx/4AA7-3384ENW.pdf.
If a monitor is connected to your computer HDMI or USB Type-C port, the number of monitors you can connect
to the docking station might be fewer than four.
Depending on your screen resolution, the number of monitors you can connect to the docking station might
be fewer than four.
Sleep, Hibernation, shutdown, and restart
If the computer initiates Sleep or Hibernation, the monitor turns o. When the computer exits Sleep or
Hibernation, the connected monitor returns to the previous monitor settings.
If you restart or shut down the computer and then turn it back on, the connected monitor returns to the
previous monitor settings.
Sleep, Hibernation, shutdown, and restart 7
Using the docking station2
You can use the docking station to connect external devices to your system.
Docking station guidelines
Follow the guidelines in this section when using the docking station.
● Operating systems—For optimal performance, use the docking station with a computer running the
Windows 11 or latest operating system.
● Power—To use docking station features, AC power must be connected to the docking station.
● Connecting and disconnecting—The docking station can be connected to or disconnected from the
computer whether the computer is on or o (see Connecting to a computer on page 4 and Disconnecting
the docking station on page 14).
NOTE: HP does not recommend connecting or disconnecting from a computer that is in either Sleep or
Hibernation.
● External devices—When the docking station is connected to the computer, external devices can be
connected to the ports on the docking station or to the ports on the computer.
● Advanced speed and features—To use all docking station features, your computer and monitor must
support Thunderbolt, USB SuperSpeed, and DisplayPort 1.3. But even if your devices do not support
these technologies, you can still use the four USB SuperSpeed ports with USB 2.0 devices and the four
DisplayPort-compatible ports with DisplayPort 1.2 devices.
Setting the security level
You can choose from several preset security levels when using the docking station.
The docking station supports Direct Memory Access (DMA), a feature that requires a specic Thunderbolt
Security Level.
NOTE: Check with your IT administrator before you attempt the following procedure.
To congure this setting:
1. On computers or tablets with keyboards, turn on or restart the computer, and when the HP logo appears,
press f10 to enter Computer Setup.
– or –
On tablets without keyboards, turn o the tablet. Press the power button in combination with the
volume down button until the Startup menu is displayed, and then tap F10 to enter Computer Setup.
2. Select Advanced, select Port Options, and then select Thunderbolt Security Level.
8
Chapter 2Using the docking station
3. Select a security level.
The following security levels are available:
● Security level 0: PCIe and DisplayPort - No Security—Any devices can be connected to the computer
or docking station without user permission.
● Security level 1: PCIe and DisplayPort - User Authorization—Any devices can be connected to the
computer or docking station with user permission.
● Security level 2: PCIe and DisplayPort - Secure Connect—Any devices can be connected to the
computer or docking station with user permission, if the device contains either a security
certicate
or chip.
● Security level 3: DisplayPort and USB—Devices cannot be connected to the docking station. Only the
USB ports and DisplayPorts on the computer function.
● Security level 4: Thunderbolt alt mode—Devices cannot be connected to the docking station.
NOTE: Security level 4 is supported only on select fth-generation HP mobile workstations. If you
set a computer that does not support Security level 4 to this level, the computer uses Security level
3 by default.
Connecting to a network
You can connect the computer to a network through the docking station. This action requires a network cable
(purchased separately).
WARNING! To reduce the risk of electric shock, re, or damage to the equipment, do not plug a modem
cable or telephone cable into an RJ-45 (network) jack.
The dock supports the following computer functions over the network connection:
NOTE: Before using these functions, verify that your computer has the latest BIOS and network controller
driver installed. For instructions on updating these drivers, see your computer documentation.
● PXE boot
● MAC Address Pass Through
TIP: Your computer might support MAC Address Pass Through from the On, O, Sleep, or Hibernation
states, or only when the computer is on or in the Sleep state.
MAC Address Pass Through supports either UEFI PXE boot and Legacy PXE boot or only UEFI PXE boot.
● Wake on LAN (WOL)
TIP: Your computer might support WOL from the O, Sleep, or Hibernation states, or only when the
computer is on or in Sleep.
WLAN/LAN switching is supported only on select computers.
1. Connect the docking station to the computer.
Connecting to a network
9
2. Connect one end of the network cable to the network jack on the docking station and connect the other
end to an RJ-45 wall jack or router.
NOTE: If the network cable contains noise suppression circuitry, which prevents interference from TV
and radio reception, orient the circuitry end of the cable toward the computer.
Connecting USB devices
The docking station has four USB ports: one USB Type-C port on the front panel, one USB SuperSpeed port
on the right panel, and two USB SuperSpeed ports on the rear panel. Use the USB ports to connect optional
external USB devices, such as a keyboard and mouse.
NOTE: Be sure that the external device is compliant with the docking station power specications. Using a
noncompliant device might disable the port to which the device is attached. To reset the port, see
Troubleshooting on page 15.
Connecting a DisplayPort device
You can connect a DisplayPort device to your docking station.
NOTE: To connect a DisplayPort video device to your docking station, you need a DisplayPort cable or USB
Type-C cable, purchased separately. For DisplayPort 1.4 support, use a DisplayPort cable that supports
DisplayPort 1.4. DisplayPort 1.4 cables are compatible with previous versions of DisplayPort.
You can connect the docking station to an external device also, such as a monitor or a projector, through the
DisplayPort.
10
Chapter 2Using the docking station
The docking station supports simultaneous video connections to USB Type-C ports that support both video
and DisplayPort.
Connecting a DisplayPort device using a USB Type-C cable
You can also use a USB Type-C cable to connect a DisplayPort device to your computer.
NOTE: To connect a USB Type-C DisplayPort device to your docking station, you need a USB Type-C cable,
purchased separately.
To see video or high-resolution display output on an external DisplayPort device, connect the DisplayPort
device according to the following instructions:
1. Connect one end of the USB Type-C cable to the USB Type-C SuperSpeed port and DisplayPort on the
docking station.
2. Connect the other end of the cable to the external DisplayPort device.
The docking station supports simultaneous video connections to USB Type-C ports that support both video
and DisplayPort.
Connecting a DisplayPort device using a USB Type-C cable
11
Connecting a Thunderbolt device using a USB Type-C Thunderbolt
cable
To connect a Thunderbolt device to your docking station, follow these steps.
NOTE: To connect a USB Type-C Thunderbolt device to your docking station, you need a USB Type-C
Thunderbolt cable, purchased separately.
To see video or high-resolution display output on an external Thunderbolt device or use a high-performance
data device, connect the Thunderbolt device according to the following instructions:
1. Connect one end of the USB Type-C Thunderbolt cable to the USB Type-C Thunderbolt port on the
docking station.
2. Connect the other end of the cable to the external Thunderbolt device.
The docking station supports simultaneous video connections to USB Type-C ports that support both video
and DisplayPort.
Connecting an optional security cable
To install a security cable, follow these steps.
NOTE: The security cable is designed to act as a deterrent, but it might not prevent the docking station
from being mishandled or stolen.
1. Loop the security cable around a secured object.
2. Insert the key into the cable lock.
12
Chapter 2Using the docking station
3. Insert the cable lock into the security cable slot on the docking station, and then turn the key.
4. Remove the key.
Connecting an optional security cable 13
Disconnecting the docking station3
To disconnect the docking station from the computer, disconnect the cable from the computer.
When the docking station has successfully disconnected from the computer, the Thunderbolt icon no longer
appears in the notication area.
NOTE: Do not disconnect the dock while updating software. Doing so might cause the dock to become
unusable.
NOTE: Do not restart or shut down your computer, or initiate Sleep or Hibernation, until the Thunderbolt
icon disappears from the notication area.
14 Chapter 3Disconnecting the docking station
Troubleshooting4
If you are experiencing issues with your docking station, you can attempt to resolve them using the provided
solutions before contacting HP Support.
Solving common problems
The troubleshooting tables list possible problems and the recommended solutions.
General use and connection problems
Use the table to search for possible causes and solutions for general use and connection problems.
Table 4-1 General use and connection problems, causes, and solutions
Problem Possible cause Solution
The power light is o. The docking station is not connected to AC
power.
Connect the power cord to the docking
station and to an AC outlet.
NOTE: Be sure that you are using the
power cord that was included with the
docking station.
No devices connected to the docking
station are working.
The docking station is not connected to AC
power.
Connect the power cord to the docking
station and to an AC outlet.
The docking station is not connected to the
computer correctly.
Disconnect the docking station cable from
the computer, and then reconnect it.
When a device is connected to a USB port
on the docking station, the device does not
work.
The USB device might not be compliant
with the docking station power
specications and is using too much
power.
Reset the port:
1. Disconnect the device.
2. Disconnect the power cord from the
docking station, and then reconnect
it.
3. Disconnect the docking station from
the computer, and then reconnect it.
4. Reconnect the device. If the device
still does not work, it cannot be used
with the port.
Troubleshooting 15
Table 4-1 General use and connection problems, causes, and solutions (continued)
Problem Possible cause Solution
A device connected to a USB port on the
docking station stops working.
The port might need to be reset. Reset the port:
1. Disconnect the device that disabled
the port.
2. Disconnect the power cord from the
docking station, and then reconnect
it.
3. Disconnect the docking station from
the computer, and then reconnect it.
If this procedure does not resolve the
problem, restart your computer.
If restarting the computer does not
resolve the problem, you might need to
reset your computer. See your computer
documentation for instructions on creating
recovery media and performing a factory
reset.
When the docking station is connected to
the computer, both the WLAN and the LAN
are connected.
Switching from the WLAN connection
to the LAN connection might not be
supported on your computer.
NOTE: WLAN-LAN switching is supported
only on select computers running the
Windows 10 operating system.
Disable the WLAN connection:
1. Right-click Start, and then select
Network Connections.
2. Right-click Wi-Fi, and then select
Disable.
A device that is connected to the docking
station is not working on the computer.
The device is not ready to use. There might be a slight delay before
devices connected to the docking station
are ready to use.
The port might need to be reset. Reset the port:
1. Disconnect the device that disabled
the port.
2. Disconnect the power cord from the
docking station, and then reconnect
it.
3. Disconnect the docking station from
the computer, and then reconnect it.
If this procedure does not resolve the
problem, restart your computer.
If restarting the computer does not
resolve the problem, you might need to
reset your computer. See your computer
documentation for instructions on creating
recovery media and performing a factory
reset.
Video problems
Use the table to search for possible causes and solutions for video problems.
16
Chapter 4Troubleshooting
Table 4-2 Video problem causes and solutions
Problem Possible cause Solution
A video does not play. The drivers are not installed. Install the drivers. See Updating the
software on page 6.
Fonts and other characters on the external
monitor appear large.
The screen resolution is congured higher
than the maximum limit of the external
monitor.
Set the screen resolution equal to or lower
than the maximum limits of the external
monitor.
The graphics application does not detect
the external monitor.
Some graphics applications do not detect
external monitors that are connected to
the docking station.
Congure the external monitor. See Using
an external monitor on page 6.
The external monitor cannot be set as the
primary monitor when using some Intel
graphics applications.
Older Intel graphics applications do not
support setting the external monitor as
the primary monitor.
Download the latest Intel drivers from
http://www.hp.com/support.
The computer monitor does not work. An external monitor was disconnected
from the docking station before the
docking station was disconnected from the
computer.
Disconnect the docking station from
the computer, and then disconnect the
external monitor from the docking station.
An external monitor does not work. There is a problem with the connection.
1. Disconnect the docking station from
the computer, and then disconnect
the external monitor from the
docking station.
2. Reconnect the docking station to
the computer, and then reconnect
the external monitor to the docking
station.
If this procedure does not resolve the
problem, restart your computer.
If restarting the computer does not resolve
the problem and your computer has NVIDIA
graphics, see the following item and
try the solution. If the external monitor
still does not work, you might need to
reset your computer. See your computer
documentation for instructions on creating
recovery media and performing a factory
reset.
If your computer has NVIDIA graphics,
you might need to congure the external
monitors in NVIDIA Control Panel.
Congure your displays in NVIDIA® Control
Panel:
1. Select Start, select Control
Panel, select Appearance and
Personalization, and then select
NVIDIA Control Panel.
2. If either Digital Display is listed or
an external monitor is listed twice,
disconnect the docking station from
the computer, and then disconnect
the external monitor from the
docking station. Reconnect the
external monitor, and then reconnect
the computer.
3. If the external monitor is listed but
not selected, select it, and then select
Apply.
Video problems 17
Table 4-2 Video problem causes and solutions (continued)
Problem Possible cause Solution
A video is distorted. The display settings might be incorrect. Change the display settings:
1. Select Start, select Settings, and then
select System.
2. Under Scale and layout, select a value
of 225% or lower from the Change
the size of text, apps, and other items
drop-down list.
A video device connected to the external
monitor port displays a black screen when
playing Blu-ray or other protected content.
The docking station does not support
viewing Blu-ray or other protected content
on an external monitor connected to the
external monitor port on the docking
station.
Use the computer’s display or connect the
external monitor to the computer.
The display state changed after restarting
the computer, or deactivating Sleep or
Hibernation.
The display state needs to be congured. Press fn + f4 to alternate the screen image
between 4 display states:
● PC screen only: View the screen
image on the computer only.
● Duplicate: View the screen image
simultaneously on both the computer
and the external monitor.
● Extend: View the screen image
extended across both the computer
and the external monitor.
● Second screen only: View the screen
image on the external monitor only.
Each time you press fn + f4, the display
state changes.
NOTE: For best results, especially if you
choose the Extend option, increase the
screen resolution of the external device as
follows. Select the
Start button, select
Settings, and then select System. Under
Display, select the appropriate resolution,
and then select
Keep changes.
The external monitor connected to the
dock exhibit reduced resolution.
The current BIOS default settings do not
support the maximum USB Type-C video
throughput.
Enable high resolution mode.
1. While the computer is restarting,
press f10.
2. Select Advanced, and then select
System Options.
3. On the System Options screen,
select Enable high resolution mode
when connected to a USB Type-C
DisplayPort mode dock.
NOTE: Selecting this option will
reduce the USB 3.0 speed to USB 2.0
speed. This solution applies to
Windows OS only.
18 Chapter 4Troubleshooting
Getting more information
For comprehensive information about the docking station, as well as governmental agency and safety
information about the use of the docking station, access HP Help and Support.
● Select Start, and then select HP Help and Support.
● The HP website (http://www.hp.com) provides product news and software updates.
Contacting support
If you cannot solve a problem using the troubleshooting tips in this chapter, you might need to contact
support.
For the fastest possible resolution of your problem, have the following information available when you
contact support:
NOTE: The serial number and other information for the docking station can be found on the bottom of the
docking station.
● Model name and number for the computer and for the docking station
● Serial numbers for the computer and docking station
● Dates the computer and docking station were purchased
● Conditions under which the problem occurred
● Error messages that have been displayed
● Hardware and software you are using
● The manufacturer and model of components connected to the computer and docking station
To contact support using your HP computer, select Start and then select HP Help and Support. Select Contact
support to start a chat session with a support specialist.
For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to
http://welcome.hp.com/country/us/en/wwcontact_us.html.
Choose from the following types of support:
● Chat online with an HP technician.
NOTE: When chat is not available in a particular language, it is available in English.
● Find HP support worldwide telephone numbers.
● Locate an HP service center.
Getting more information
19
Specications5
This section contains technical specications for the physical aspects of your product, such as the weight and
dimensions, as well as required environmental operating conditions and power source ranges.
Input power
The power information in this section can be helpful if you plan to travel internationally with the docking
station.
The docking station operates on DC power, which can be supplied by an AC or a DC power source. The AC
power source must be rated at 100–240 V, 50–60 Hz. Although the docking station can be powered from a
standalone DC power source, it should be powered only with an AC adapter or a DC power source supplied and
approved by HP for use with this docking station.
The docking station can operate on DC power within the following specications.
Table 5-1 Input power ratings
Input Power Rating
Operating voltage and current 120W: Input 100 to 240V 1.7A 50 to 60Hz. Output is 19.5V at
6.15A.
280W: Input 100 to 240V 1.7A 50 to 60Hz. Output is 19.5V at
14.35A.
NOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not
exceeding 240 V rms.
NOTE: The docking station operating voltage and current can be found on the system regulatory label.
Operating environment
This section provides information about the recommended operating environment for your docking station.
Table 5-2
Operating environment specications
Factor Metric U.S.
Temperature
Operating 0°C to 35°C 32°F to 95°F
Nonoperating –20°C to 60°C –4°F to 140°F
Relative humidity (noncondensing)
Operating 10% to 90% 10% to 90%
Nonoperating 5% to 95% 5% to 95%
Maximum altitude (unpressurized)
20 Chapter 5Specications
Table 5-2 Operating environment specications (continued)
Factor Metric U.S.
Operating –15 m to 3,048 m –50 ft to 10,000 ft
Nonoperating –15 m to 12,192 m –50 ft to 40,000 ft
Operating environment 21
Accessibility6
HP's goal is to design, produce, and market products, services, and information that everyone everywhere
can use, either on a stand-alone basis or with appropriate third-party assistive technology (AT) devices or
applications.
HP and accessibility
Because HP works to weave diversity, inclusion, and work/life into the fabric of the company, it is reected in
everything HP does. HP strives to create an inclusive environment focused on connecting people to the power
of technology throughout the world.
Finding the technology tools you need
Technology can unleash your human potential. Assistive technology removes barriers and helps you create
independence at home, at work, and in the community. Assistive technology helps increase, maintain, and
improve the functional capabilities of electronic and information technology.
For more information, see Finding the best assistive technology on page 23.
The HP commitment
HP is committed to providing products and services that are accessible for people with disabilities. This
commitment supports the company's diversity objectives and helps ensure that the benets of technology are
available to all.
The HP accessibility goal is to design, produce, and market products and services that can be eectively used
by everyone, including people with disabilities, either on a standalone basis or with appropriate assistive
devices.
To achieve that goal, this Accessibility Policy establishes seven key objectives to guide HP actions. All HP
managers and employees are expected to support these objectives and their implementation in accordance
with their roles and responsibilities:
● Raise the level of awareness of accessibility issues within HP, and provide employees with the training
they need to design, produce, market, and deliver accessible products and services.
● Develop accessibility guidelines for products and services, and hold product development groups
accountable for implementing these guidelines where competitively, technically, and economically
feasible.
● Involve people with disabilities in the development of accessibility guidelines and in the design and
testing of products and services.
● Document accessibility features, and make information about HP products and services publicly available
in an accessible form.
● Establish relationships with leading assistive technology and solution providers.
● Support internal and external research and development that improves assistive technology relevant to
HP products and services.
● Support and contribute to industry standards and guidelines for accessibility.
22
Chapter 6Accessibility
International Association of Accessibility Professionals (IAAP)
IAAP is a not-for-prot association focused on advancing the accessibility profession through networking,
education, and certication. The objective is to help accessibility professionals develop and advance their
careers and to better enable organizations to integrate accessibility into their products and infrastructure.
As a founding member, HP joined to participate with other organizations to advance the eld of accessibility.
This commitment supports HP’s accessibility goal of designing, producing, and marketing products and
services that people with disabilities can eectively use.
IAAP will make the profession strong by globally connecting individuals, students, and organizations to learn
from one another. If you are interested in learning more, go to http://www.accessibilityassociation.org to join
the online community, sign up for newsletters, and learn about membership options.
Finding the best assistive technology
Everyone, including people with disabilities or age-related limitations, should be able to communicate,
express themselves, and connect with the world using technology. HP is committed to increasing accessibility
awareness within HP and with our customers and partners.
Whether it’s large fonts that are easy on the eyes, voice recognition that lets you give your hands a rest, or
any other assistive technology to help with your specic situation—a variety of assistive technologies make
HP products easier to use. How do you choose?
Assessing your needs
Technology can unleash your potential. Assistive technology removes barriers and helps you create
independence at home, at work, and in the community. Assistive technology (AT) helps increase, maintain,
and improve the functional capabilities of electronic and information technology.
You can choose from many AT products. Your AT assessment should allow you to evaluate several products,
answer your questions, and facilitate your selection of the best solution for your situation. You will nd that
professionals qualied to do AT assessments come from many elds, including those licensed or certied
in physical therapy, occupational therapy, speech/language pathology, and other areas of expertise. Others,
while not certied or licensed, can also provide evaluation information. You will want to ask about the
individual's experience, expertise, and fees to determine if they are appropriate for your needs.
Accessibility for HP products
These links provide information about accessibility features and assistive technology, if applicable and
available in your country or region, that are included in various HP products. These resources will help you
select the specic assistive technology features and products most appropriate for your situation.
● HP Aging & Accessibility: Go to http://www.hp.com, type Accessibility in the search box. Select
Oice of Aging and Accessibility.
● HP computers: For Windows products, go to http://www.hp.com/support, type Windows
Accessibility Options in the Search our knowledge search box. Select the appropriate operating
system in the results.
● HP Shopping, peripherals for HP products: Go to http://store.hp.com, select Shop, and then select
Monitors or Accessories.
If you need additional support with the accessibility features on your HP product, see Contacting support on
page 19.
Additional links to external partners and suppliers that may provide additional assistance:
International Association of Accessibility Professionals (IAAP)
23
● Microsoft Accessibility information (Windows and Microsoft Oice)
● Google Products accessibility information (Android, Chrome, Google Apps)
Standards and legislation
Countries worldwide are enacting regulations to improve access to products and services for persons with
disabilities. These regulations are historically applicable to telecommunications products and services, PCs
and printers with certain communications and video playback features, their associated user documentation,
and their customer support.
Standards
The US Access Board created Section 508 of the Federal Acquisition Regulation (FAR) standards to address
access to information and communication technology (ICT) for people with physical, sensory, or cognitive
disabilities.
The standards contain technical criteria specic to various types of technologies, as well as performance-
based requirements which focus on functional capabilities of covered products. Specic criteria cover
software applications and operating systems, web-based information and applications, computers,
telecommunications products, video and multimedia, and self-contained closed products.
Mandate 376 – EN 301 549
The European Union created the EN 301 549 standard within Mandate 376 as an online toolkit for public
procurement of ICT products. The standard
species the accessibility requirements applicable to ICT products
and services, with a description of the test procedures and evaluation methodology for each requirement.
Web Content Accessibility Guidelines (WCAG)
Web Content Accessibility Guidelines (WCAG) from the W3C's Web Accessibility Initiative (WAI) helps web
designers and developers create sites that better meet the needs of people with disabilities or age-related
limitations.
WCAG advances accessibility across the full range of web content (text, images, audio, and video) and web
applications. WCAG can be precisely tested, is easy to understand and use, and allows web developers
exibility for innovation. WCAG 2.0 has also been approved as ISO/IEC 40500:2012.
WCAG specically addresses barriers to accessing the web experienced by people with visual, auditory,
physical, cognitive, and neurological disabilities, and by older web users with accessibility needs. WCAG 2.0
provides characteristics of accessible content:
● Perceivable (for instance, by addressing text alternatives for images, captions for audio, adaptability of
presentation, and color contrast)
● Operable (by addressing keyboard access, color contrast, timing of input, seizure avoidance, and
navigability)
● Understandable (by addressing readability, predictability, and input assistance)
● Robust (for instance, by addressing compatibility with assistive technologies)
Legislation and regulations
Accessibility of IT and information has become an area of increasing legislative importance. These links
provide information about key legislation, regulations, and standards.
24
Chapter 6Accessibility
● United States
● Canada
● Europe
● Australia
Useful accessibility resources and links
These organizations, institutions, and resources might be good sources of information about disabilities and
age-related limitations.
NOTE: This is not an exhaustive list. These organizations are provided for informational purposes only. HP
assumes no responsibility for information or contacts you encounter on the internet. Listing on this page
does not imply endorsement by HP.
Organizations
These organizations are a few of the many that provide information about disabilities and age-related
limitations.
● American Association of People with Disabilities (AAPD)
● The Association of Assistive Technology Act Programs (ATAP)
● Hearing Loss Association of America (HLAA)
● Information Technology Technical Assistance and Training Center (ITTATC)
● Lighthouse International
● National Association of the Deaf
● National Federation of the Blind
● Rehabilitation Engineering & Assistive Technology Society of North America (RESNA)
● Telecommunications for the Deaf and Hard of Hearing, Inc. (TDI)
● W3C Web Accessibility Initiative (WAI)
Educational institutions
Many educational institutions, including these examples, provide information about disabilities and age-
related limitations.
● California State University, Northridge, Center on Disabilities (CSUN)
● University of Wisconsin - Madison, Trace Center
● University of Minnesota computer accommodations program
Other disability resources
Many resources, including these examples, provide information about disabilities and age-related limitations.
● ADA (Americans with Disabilities Act) Technical Assistance Program
Useful accessibility resources and links
25
● ILO Global Business and Disability network
● EnableMart
● European Disability Forum
● Job Accommodation Network
● Microsoft Enable
HP links
These HP-specic links provide information that relates to disabilities and age-related limitations.
HP comfort and safety guide
HP public sector sales
Contacting support
HP oers technical support and assistance with accessibility options for customers with disabilities.
NOTE: Support is in English only.
● Customers who are deaf or hard of hearing who have questions about technical support or accessibility of
HP products:
– Use TRS/VRS/WebCapTel to call (877) 656-7058 Monday through Friday, 6 a.m. to 9 p.m. Mountain
Time.
● Customers with other disabilities or age-related limitations who have questions about technical support
or accessibility of HP products:
– Call (888) 259-5707 Monday through Friday, 6 a.m. to 9 p.m. Mountain Time.
26 Chapter 6Accessibility
Index
A
accessibility 22-24, 26
accessibility needs assessment 23
assistive technology (AT)
nding 23
purpose 22
AT (assistive technology)
nding 23
purpose 22
C
components
front 1
rear 2
right side 2
top 1
computer, connecting 4
connector, power 2, 4
customer support, accessibility 26
D
DisplayPort
connecting 10
identifying 2
E
external devices 8
external monitor port
identifying 2
H
HDMI port 2
HP Assistive Policy 22
HP Help and Support 19
I
input power 20
International Association of
Accessibility Professionals 23
J
jacks
RJ-45 (network) 2, 9
L
light, power 2
lock, security cable 12
N
network (RJ-45) jack
connecting 9
network jack, identifying 2
O
operating environment 20
operating systems supported 8
P
ports
DisplayPort 2
external monitor 2
HDMI 2
USB 10
USB SuperSpeed 2
USB SuperSpeed charging
(powered) 2
USB Type-C 1
USB Type-C SuperSpeed port and
DisplayPort 2, 11
USB Type-C Thunderbolt 2, 12
power
docking station, connecting 4
guidelines 8
power connector
connecting 4
identifying 2
power light 2
R
resources, accessibility 25
RJ-45 (network) jack
connecting 9
identifying 2
S
Section 508 accessibility
standards 24
security cable slot
identifying 2
using 12
security cable, connecting 12
security level 8
slot, security cable 2, 12
standards and legislation,
accessibility 24
support, contacting 19
T
Thunderbolt port
connecting 12
identifying 2
troubleshooting
connection problems 15
general use problems 15
video problems 16
U
USB devices, connecting 10
USB SuperSpeed charging (powered)
port, identifying 2
USB SuperSpeed port, identifying 2
USB Type-C port, connecting 11,
12
USB Type-C port, identifying 1
USB Type-C SuperSpeed port and
DisplayPort
connecting USB Type-C 11
identifying 2
USB Type-C Thunderbolt port
identifying 2
Index 27
