Washing Machine
User manual
WF20DG8650**
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Contents
Safety information 4
What you need to know about the safety instructions 4
Important safety symbols 4
Important safety precautions 5
Critical installation warnings 8
Installation cautions 9
Critical usage warnings 10
Usage cautions 11
Critical cleaning warnings 14
Instructions about the WEEE 15
Ecodesign 15
Installation 16
What’s included 16
Installation requirements 18
Step-by-step installation 20
Before you start 28
Initial setup 28
Laundry guidelines 29
Detergent recommendation 31
Detergent drawer guidelines 32
Operations 35
Control panel 35
Operating a cycle 36
Cycle overview 37
Options 39
Special features 43
SmartThings 44
Open Source Announcement 45
Maintenance 47
Drum Clean+ 47
Emergency drain 48
Cleaning 49
Defrosting your washing machine 52
Care against an extended time of disuse 52
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Troubleshooting 53
Checkpoints 53
Information codes 57
Specifications 59
Fabric care chart 59
Protecting the environment 60
Spare parts guarantee 61
Standby power consumption 61
Specification sheet 62
Contact information 64
QUESTIONS OR COMMENTS? 64
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Safety information
• Congratulations on your new Samsung washing machine. This manual contains important information
on the installation, use, and care of your appliance. Read this manual thoroughly before using the
washing machine to ensure that you know how to safely and efficiently operate the features and
functions that your new washing machine offers.
• To check the product’s model name, see the label enclosed with the product or attached to the product.
What you need to know about the safety instructions
Please read this manual thoroughly to ensure that you know how to safely and efficiently operate the
extensive features and functions of your new appliance. Please store the manual in a safe location close
to the appliance for future reference. Use this appliance only for its intended purpose as described in this
instruction manual.
Warnings and Important Safety Instructions in this manual do not cover all possible conditions and
situations that may occur. It is your responsibility to use common sense, caution and care when installing,
maintaining and operating your washing machine.
Because the following operating instructions cover various models, the characteristics of your washing
machine may differ slightly from those described in this manual and not all warning signs may be
applicable. If you have any questions or concerns, contact your nearest service centre or find help and
information online at www.samsung.com.
Important safety symbols
What the icons and signs in this user manual mean:
WARNING
Hazards or unsafe practices that may result in severe personal injury, death and/or property damage.
CAUTION
Hazards or unsafe practices that may result in personal injury and/or property damage.
Read the instructions
After reading this manual, store it in a safe place for future reference.
Read all instructions before using the appliance.
NOTE
Indicates that a risk of personal injury or material damage exists.
These warning signs are here to prevent injury to yourself and others.
Please follow them explicitly.
As with any equipment that uses electricity and moving parts, potential hazards exist. To safely operate
this appliance, familiarize yourself with its operation and exercise care when using it.
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Important safety precautions
To reduce the risk of fire, electric shock, or injury to persons when using
your appliance, follow basic precautions, including the following:
1. This appliance is not intended for use by persons (including children)
with reduced physical, sensory or mental capabilities, or lack of
experience and knowledge, unless they have been given supervision
or instruction concerning use of the appliance by a person
responsible for their safety.
2. For use in Europe: This appliance can be used by children aged from
8 years and above and persons with reduced physical, sensory or
mental capabilities or lack of experience and knowledge if they have
been given supervision or instruction concerning use of the appliance
in a safe way and understand the hazards involved. Children shall not
play with the appliance. Cleaning and user maintenance shall not be
made by children without supervision.
3. Children should be supervised to ensure that they do not play with
the appliance.
4. If the supply cord is damaged, it must be replaced by the
manufacturer, its service agent or similarly qualified persons in order
to avoid a hazard.
5. CAUTION: In order to avoid a hazard due to inadvertent resetting of
the thermal cut-out, this appliance must not be supplied through an
external switching device, such as a timer, or connected to a circuit
that is regularly switched on and off by the utility.
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6. The new hose-sets supplied with the appliance are to be used and
that old hose-sets should not be reused.
7. This appliance is intended to be used in household only and it is not
intended to be used such as:
– staff kitchen areas in shops, offices and other working
environments;
– farm houses;
– by clients in hotels, motels and other residential type
environments;
– bed and breakfast type environments;
– areas for communal use in blocks of flats or in launderettes.
8. For appliances with ventilation openings in the base, that a carpet
must not obstruct the openings;
9. For use in Europe: Children of less than 3 years should be kept away
unless continuously supervised.
NOTE
From the number 10 through the end of the list are only applicable for
models with a drying function.
10. The tumble dryer is not to be used if industrial chemicals have been
used for cleaning.
11. The lint trap has to be cleaned frequently, if applicable.
12. Lint must not to be allowed to accumulate around the tumble dryer.
(not applicable for appliances intended to be vented to the exterior of
the building)
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13. Adequate ventilation has to be provided to avoid the back flow of
gases into the room from appliances burning other fuels, including
open fires.
14. Do not dry unwashed items in the tumble dryer.
15. Items that have been soiled with substances such as cooking oil,
acetone, alcohol, petrol, kerosene, spot removers, turpentine, waxes
and wax removers should be washed in hot water with an extra
amount of detergent before being dried in the tumble dryer.
16. Items such as foam rubber (latex foam), shower caps, waterproof
textiles, rubber backed articles and clothes or pillows fitted with foam
rubber pads should not be dried in the tumble dryer.
17. Fabric softeners, or similar products, should be used as specified by
the fabric softener instructions.
18. The final part of a tumble dryer cycle occurs without heat (cool down
cycle) to ensure that the items are left at a temperature that ensures
that the items will not be damaged.
19. Remove all objects from pockets such as lighters and matches.
20. WARNING: Never stop a tumble dryer before the end of the drying
cycle unless all items are quickly removed and spread out so that the
heat is dissipated.
21. WARNING: The appliance must not be supplied through an external
switching device, such as a timer, or connected to a circuit that is
regularly switched on and off by a utility.
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22. Exhaust air must not be discharged into a flue which is used for
exhausting fumes from appliances burning gas or other fuels.
23. The appliance must not be installed behind a lockable door, a sliding
door or a door with a hinge on the opposite side to that of the tumble
dryer, in such a way that a full opening of the tumble dryer door is
restricted.
Critical installation warnings
WARNING
The installation of this appliance must be performed by a qualified technician or service company.
• Failure to do so may result in electric shock, fire, an explosion, problems with the appliance, or injury.
The appliance is heavy, therefore take care when lifting it.
Plug the power cord firmly into a wall socket that meets local electrical specifications. Use the socket for
this appliance only, and do not use an extension cord.
• Sharing a wall socket with other appliances using a power strip or extending the power cord may result
in electric shock or fire.
• Ensure that the power voltage, frequency, and current are the same as those of the product
specifications. Failure to do so may result in electric shock or fire.
Remove all foreign substances such as dust or water from the power plug terminals and contact points
using a dry cloth on a regular basis.
• Unplug the power plug and clean it with a dry cloth.
• Failure to do so may result in electric shock or fire.
Plug the power plug into the wall socket so that the cord is running towards the floor.
• If you plug the power plug into the socket in the opposite direction, the electric wires within the cable
may be damaged and this may result in electric shock or fire.
Keep all packaging materials out of the reach of children as these may be dangerous.
• If a child places a bag over its head, it may suffocate.
When the appliance, power plug or power cord is damaged, contact your nearest service centre.
This appliance must be properly grounded.
Do not ground the appliance to a gas pipe, plastic water pipe, or telephone line.
• This may result in electric shock, fire, an explosion, or problems with the appliance.
• Never plug the power cord into a socket that is not grounded correctly and make sure that it is in
accordance with local and national regulations.
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Do not install this appliance near a heater or any inflammable material.
Do not install this appliance in a humid, oily or dusty location, or in a location exposed to direct sunlight or
water (rain drops).
Do not install this appliance in a location exposed to low temperatures.
• Frost may cause the tubes to burst.
Do not install this appliance in a location where gas may leak.
• This may result in electric shock or fire.
Do not use an electric transformer.
• This may result in electric shock or fire.
Do not use a damaged power plug, damaged power cord, or loose wall socket.
• This may result in electric shock or fire.
Do not pull or excessively bend the power cord.
Do not twist or tie the power cord.
Do not hook the power cord over a metal object, place a heavy object on the power cord, insert the power
cord between objects, or push the power cord into the space behind the appliance.
• This may result in electric shock or fire.
Do not pull the power cord when unplugging the power plug.
• Unplug the power plug by holding the plug.
• Failure to do so may result in electric shock or fire.
This appliance should be positioned so that the power plug, the water supply taps, and the drain pipes are
accessible.
Following the repair by a non-authorized service provider, self-repair or non-professional repair of the
product, Samsung is not liable for any damage to the product, any injury or any other product safety issue
caused by any attempt to repair the product which does not carefully follow these repair and maintenance
instructions. Any damage to the product caused by an attempt to repair the product by any person other
than a Samsung certified service provider will not be covered by the warranty.
Installation cautions
CAUTION
This appliance should be positioned in such a way that the power plug is easily accessible.
• Failure to do so may result in electric shock or fire due to electric leakage.
Install your appliance on a solid, level floor that can support its weight.
• Failure to do so may result in abnormal vibrations, movement, noise, or problems with the appliance.
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Critical usage warnings
WARNING
If the appliance is flooded, turn off the water & power supplies immediately and contact your nearest
service centre.
• Do not touch the power plug with wet hands.
• Failure to do so may result in electric shock.
If the appliance generates a strange noise, a burning smell, or smoke, unplug the power cord immediately
and contact your nearest service centre.
• Failure to do so may result in electric shock or fire.
In the event of a gas leak (such as propane gas, LP gas, etc.), ventilate immediately without touching the
power plug. Do not touch the appliance or power cord.
• Do not use a ventilating fan.
• A spark may result in an explosion or fire.
Remove the washing machine door lever before disposing the appliance.
• If trapped inside the appliance, children may suffocate to death.
Make sure to remove the packaging (sponge, styrofoam) attached to the bottom of the washing machine
before using it.
Do not wash items contaminated with gasoline, kerosene, benzene, paint thinner, alcohol or other
inflammable or explosive substances.
• This may result in electric shock, fire, or an explosion.
Do not open the washing machine door by force while it is operating (high-temperature washing/drying/
spinning).
• Water flowing out of the washing machine may result in burns or cause the floor to be slippery. This may
result in injury.
• Opening the door by force may result in damage to the appliance or injury.
Do not touch the power plug with wet hands.
• This may result in electric shock.
Do not turn the appliance off by unplugging the power cord while an operation is in progress.
• Plugging the power cord into the wall socket again may cause a spark and result in electric shock or fire.
Do not let children climb in or onto the appliance.
• This may result in electric shock, burns or injury.
Do not insert your hand or a metal object under the washing machine while it is operating.
• This may result in injury.
Do not unplug the appliance by pulling the power cord. Always grip the plug firmly and pull it straight out
of the outlet.
• Damage to the power cord may cause a short-circuit, fire and/or electric shock.
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Do not attempt to repair, disassemble, or modify the appliance yourself.
• Do not use a fuse (such as copper, steel wire, etc.) other than a standard fuse.
• When the appliance needs to be repaired or reinstalled, contact your nearest service centre.
• Failure to do so may result in electric shock, fire, problems with the appliance, or injury.
If the water supply hose comes loose from the water tap and floods the appliance, unplug the power cord.
• Failure to do so may result in electric shock or fire.
Unplug the power cord when the appliance is not being used for long periods of time or during a thunder or
lightning storm.
• Failure to do so may result in electric shock or fire.
If any foreign substance enters into the appliance, unplug the power cord and contact your nearest
Samsung Customer Service.
• This may result in electric shock or fire.
Do not let children (or pets) play in or on your washing machine. The washing machine door does not open
easily from the inside and children may be seriously injured if trapped inside.
Usage cautions
CAUTION
When the washing machine is contaminated by a foreign substance such as detergent, dirt, food waste,
etc., unplug the power cord and clean the washing machine using a damp, soft cloth.
• Failure to do so may result in discolouration, deformation, damage, or rust.
The front glass may be broken by a strong impact. Take care when using the washing machine.
• If the glass is broken, it may result in injury.
Open the water tap slowly after a long period of non-use, water supply failure, or when reconnecting the
water supply hose.
• The air pressure in the water supply hose or the water pipe may damage a part of the appliance or result
in a water leak.
If a draining error occurs during an operation, check if there is a draining problem.
• If the washing machine is used when it is flooded because of a draining problem, it may result in electric
shock or fire.
Insert the laundry into the washing machine completely so that the laundry does not get caught in the
door.
• If laundry gets caught in the door, it may result in damage to the laundry or the washing machine, or
result in a water leak.
Turn the water supply off when the washing machine is not being used.
• Ensure that the screws on the water supply hose connector are properly tightened.
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Ensure that the rubber seal and front door glass are not contaminated by a foreign substance (e.g. waste,
thread, hair, etc.).
• If a foreign substance is caught in the door or the door is not completely closed, it may cause a water
leak.
Open the water tap and check if the water supply hose connector is firmly tightened and that there is no
water leak before using the appliance.
• If the screws on the water supply hose connector are loose, it may result in a water leak.
The appliance you have purchased is designed for domestic use only.
Using the appliance for business purposes qualifies as an appliance misuse. In this case, the appliance will
not be covered by the standard warranty provided by Samsung and no responsibility can be attributed to
Samsung for malfunctions or damages resulting from such misuse.
Do not stand on the appliance or place objects (such as laundry, lighted candles, lighted cigarettes, dishes,
chemicals, metal objects, etc.) on the appliance.
• This may result in electric shock, fire, problems with the appliance, or injury.
Do not spray volatile material such as insecticide onto the surface of the appliance.
• As well as being harmful to humans, this may result in electric shock, fire or problems with the
appliance.
Do not place objects that generate electromagnetic fields near the washing machine.
• This may result in injury due to a malfunction.
Water drained during a high-temperature wash or drying cycle is hot. Do not touch the water.
• This may result in burns or injury.
Draining time may vary depending on the water temperature. If the water temperature is too high, the
draining process starts after the water cools down.
Do not wash, spin, or dry water-proof seats, mats, or clothing (*) unless your appliance has a special cycle
for washing these items.
(*): Woollen bedding, rain covers, fishing vests, ski pants, sleeping bags, diaper covers, sweat suits, and
bicycle, motor cycle and car covers, etc.
• Do not wash thick or hard mats even if the washing machine mark is on the care label. This may result in
injury or damage to the washing machine, walls, floor, or clothing due to abnormal vibrations.
• Do not wash throw rugs or doormats with rubber backing. The rubber backing may come off and stick to
inside the drum, and this may result in malfunction such as a drainage error.
Do not operate the washing machine when the detergent drawer is removed.
• This may result in electric shock or injury due to a water leak.
Do not touch the insides of the drum during or just after drying as it is hot.
• This may result in burns.
The door glass becomes hot during washing and drying. Therefore, do not touch the door glass.
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Also, do not allow children to play around the washing machine or touch the door glass.
• This may result in burns.
Do not insert your hand into the detergent drawer.
• This may result in injury as your hand may be caught by the detergent input device.
Remove the liquid detergent guide (applicable models only) when using powdered detergent.
• If not, water may leak through the front of the detergent drawer.
Do not place any objects (such as shoes, food waste, animals) other than laundry into the washing machine.
• This may result in damage to the washing machine, or injury and death in the case of pets due to the
abnormal vibrations.
Do not press the buttons using sharp objects such as pins, knifes, fingernails, etc.
• This may result in electric shock or injury.
Do not wash laundry contaminated by oils, creams or lotions usually found in skincare shops or massage
clinics.
• This may cause the rubber seal to become deformed and result in a water leak.
Do not leave metal objects such as safety pins, hair pins or bleach in the drum for long periods of time.
• This may cause the drum to rust.
• If rust starts appearing on the surface of the drum, apply a (neutral) cleansing agent to the surface and
use a sponge to clean it. Never use a metal brush.
Do not use dry cleaning detergent directly and do not wash, rinse, or spin laundry contaminated by dry
cleaning detergent.
• This may result in spontaneous combustion or ignition due to the heat from the oxidation of the oil.
Do not use water from water cooling/heating devices.
• This may result in problems with the washing machine.
Do not use natural hand-washing soap for the washing machine.
• If it hardens and accumulates inside the washing machine, it may result in problems with the appliance,
discolouration, rust, or bad odours.
Place socks and brassieres in a washing net and wash them with the other laundry.
Do not wash large laundry items such as bedding in the washing net.
• Failure to do so may result in injury due to abnormal vibrations.
Do not use hardened detergent.
• If it accumulates inside the washing machine, it may result in a water leak.
Make sure that the pockets of all the clothing items to be washed are empty.
• Hard, sharp objects such as coins, safety pins, nails, screws, or stones can cause extensive damage to
the appliance.
Do not wash clothing with large buckles, buttons or other heavy metal objects.
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Sort the laundry by colour on the basis of its colorfastness and select the recommended cycle, water
temperature and additional functions.
• This may result in discolouration or fabric damage.
Take care that children’s fingers are not caught in the door when you close it.
• Failure to do so may result in injury.
To prevent odours and mould, leave the door open after a wash cycle to allow the drum to dry.
To prevent limescale build up, leave the detergent drawer open after a wash cycle and dry inside it.
Critical cleaning warnings
WARNING
Do not clean the appliance by spraying water directly onto it.
Do not use a strong acidic cleaning agent.
Do not use benzene, thinner or alcohol to clean the appliance.
• This may result in discolouration, deformation, damage, electric shock or fire.
Before cleaning or performing maintenance, unplug the appliance from the wall socket.
• Failure to do so may result in electric shock or fire.
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Instructions about the WEEE
Correct Disposal of This Product (Waste Electrical & Electronic Equipment)
(Applicable in countries with separate collection systems)
This marking on the product, accessories or literature indicates that the product and
its electronic accessories (e.g. charger, headset, USB cable) should not be disposed
of with other household waste at the end of their working life. To prevent possible
harm to the environment or human health from uncontrolled waste disposal, please
separate these items from other types of waste and recycle them responsibly to
promote the sustainable reuse of material resources.
Household users should contact either the retailer where they purchased this product,
or their local government office, for details of where and how they can take these
items for environmentally safe recycling.
Business users should contact their supplier and check the terms and conditions of
the purchase contract. This product and its electronic accessories should not be mixed
with other commercial wastes for disposal.
For information on Samsung’s environmental commitments and product regulatory obligations, e.g.
REACH, visit our sustainability page available via www.samsung.com
Product disposal in France
Points de collecte sur www.quefairedemesdechets.fr
!
REPRISE
À LA LIVRAISON
À DÉPOSER
EN MAGASIN
À DÉPOSER
EN DÉCHÈTERIE
OU OU
FR
Cet appareil
et ses accessoires
se recyclent
Ecodesign
For detailed instructions on installation and cleaning of the washing machine and ecodesign information
(according to (EU)2019/2023), visit the Samsung website (http://www.samsung.com), go to Support >
Support home, and then enter the model name.
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Installation
Follow these instructions carefully to ensure proper installation of the washing machine and to prevent
accidents when doing laundry.
What’s included
Make sure all the parts are included in the product package. If you have a problem with the washing
machine or the parts, contact a local Samsung customer centre or the retailer.
06
05
07
08
03
04
02
01
10
09
12
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01 Release lever 02 Detergent drawer 03 Drum
04 Door 05 Worktop 06 Control panel
07 Power plug 08 Drain hose 09 Filter cover
10 Levelling feet 11 Debris filter 12 Emergency drain tube
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Spanner Bolt caps Hose guide
Cold water hose Hot water hose Drain hose (applicable models
only)
Cable tie Check valve Liquid detergent guide
NOTE
• Spanner: For removing the shipping bolts and levelling the washing machine.
• Bolt caps: For covering the holes after removing the shipping bolts. The provided number of bolt caps
(3 to 6) depends on the model.
• Hose guide: For hanging the drain hose in the drainpipe or wash-basin.
• Cold/Hot water hose: For supplying water to the washing machine. (Hot water hoses is for applicable
models only.)
• Check valve: Only supplied to some models.
• Liquid detergent guide: Insert it in the detergent compartment to use liquid detergent. (applicable
models only)
Accessories (not supplied)
Stacking kit : SKK-AT*/** Staking kit is required to stack a dryer on a washing machine.
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Installation requirements
Electrical supply and grounding
• Use an individual branch circuit specific to the
washing machine.
To ensure proper grounding, the washing machine
comes with a power cord featuring a three-prong
grounding plug for use in a properly installed and
grounded outlet.
Check with a qualified electrician or service
person if you are not sure about the grounding.
Do not modify the provided plug. If it does not fit
the outlet, call a qualified electrician to install a
suitable outlet.
WARNING
• Do NOT use an extension cord.
• Use only the power cord that comes with the
washing machine.
• Do NOT connect the ground wire to plastic
plumbing, gas lines, or hot water pipes.
• Improperly connected grounding conductors
may cause electric shock.
• Do not remove or modify the grounding pin
of power cord to reduce the risk of electric
hazard.
• Please use the additional grounding wire
provided with this appliance if there is no hole
for earth pin in power inlet socket.
Water supply
A proper water pressure for this washing machine
is between 50 kPa and 1000 kPa. Water pressure
less than 50 kPa may cause the water valve to not
close completely, or it may take longer to fill the
drum, causing the washing machine to turn off.
Water taps must be within 120 cm from the rear
of the washing machine so that the provided inlet
hoses reach the washing machine.
To reduce the risk of leaks:
• Make sure water taps are easily accessible.
• Turn off the taps when the washing machine is
not in use.
• Check for any leaks at the water inlet hose
fittings on a regular basis.
CAUTION
Before using the washing machine for the first
time, check all connections at the water valve and
taps for any leaks.
Drain
Samsung recommends a standpipe 60-90 cm
high. The drain hose must be connected through
the hose clip to the standpipe, and the standpipe
must fully cover the drain hose.
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Flooring
For best performance, the washing machine must
be installed on a solid floor. Wood floors may need
to be reinforced to minimise vibration and/or
unbalanced loads. Carpeting and soft tile surfaces
do not resist vibration well and may cause the
washing machine to move slightly during the spin
cycle.
CAUTION
Do NOT install the washing machine on a platform
or a poorly supported structure.
Water temperature
Do not install the washing machine in areas where
water may freeze as the washing machine always
retains some water in its water valves, pumps,
and/or hoses. Frozen water left in the connection
parts may cause damage to belts, the pump, and
other components of the washing machine.
Alcove installation
Minimum clearance for stable operation:
Sides 25 mm
Top 25 mm
Rear 50 mm
Front 550 mm
If both the washing machine and a dryer are
installed in the same location, the front of the
alcove must have at least a 550 mm unobstructed
air opening. Your washing machine alone does not
require a specific air opening.
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Step-by-step installation
STEP 1 Select a location
Location requirements:
• Solid, level surface without carpeting or flooring that may obstruct ventilation
• Away from direct sunlight
• Adequate room for ventilation and wiring
• The ambient temperature is always higher than the freezing point (0 °C)
• Away from a heat source
STEP 2 Remove the shipping bolts
Unpack the product package and remove all shipping bolts.
NOTE
Number of shipping bolts may differ depending on the model.
WARNING
• Packaging materials can be dangerous to children. Dispose all packaging material (plastic bags,
polystyrene, etc.) out of children’s reach.
• To avoid injury, cover the holes with bolt caps after removing the shipping bolts. Do not move the
washing machine without the shipping bolts in place. Assemble the shipping bolts before moving the
washing machine to another location. Keep the shipping bolts in a safe place for future use.
1. Loosen all shipping bolts on the rear of the machine
using the supplied spanner.
2. Fill the holes with the supplied plastic bolt caps.
Keep the shipping bolts for future use.
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3. Close all plastic bolt caps on the rear of the washing
machine.
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STEP 3 Adjust the levelling feet
1. Gently slide the washing machine into position.
Excessive force may damage the levelling feet.
2. Level the washing machine by manually adjusting
the levelling feet.
3. When levelling is complete, tighten the nuts using
the spanner.
CAUTION
When installing the product make sure the levelling feet
is not pressing the power cord.
CAUTION
Make sure all the levelling feet are seating on the floor surface to avoid the washing machine from moving
or generating noise due to vibration. Then, check if the washing machine is rocking. If the washing machine
is not rocking, tighten the nuts.
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English 23
STEP 4 Connect the water hose
The provided water hose may differ depending on the model. Please follow the instruction according to the
provided water hose.
Connecting to a threaded water tap
1. Connect the water hose to the water tap, and then
turn it to the right to tighten.
CAUTION
Before connecting the water hose, make sure there is
a rubber washer in the hose connector. Do not use the
hose if the washer is damaged or missing.
2. Connect the other end of the water hose to the inlet
valve on the back of the washing machine, and then
turn it to the right to tighten.
3. Slowly open the water tap and check if there are any
leaks around the connection areas. If there are water
leaks, repeat step 1 and 2.
WARNING
If there is a water leak, stop operating the washing machine and disconnect it from the electrical supply.
Then, contact a local Samsung service centre in case of a leak from the water hose, or contact a plumbing
technician in case of a leak from the water tap. Otherwise, this may cause electric shock.
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Installation
English24
CAUTION
Do not stretch the water hose by force. If the hose is too short, replace the hose with a longer, high-
pressure hose.
Connecting to a non-threaded water tap
A
B
1. Remove the adaptor (A) from the water hose (B).
2. Use a Phillips screwdriver to loosen four screws on
the adaptor.
C
3. Hold the adaptor and turn part (C) in the arrow
direction to loosen it by 5 mm (*).
C
4. Insert the adaptor onto the water tap, and then
tighten the screws while lifting the adaptor.
5. Turn part (C) in the arrow direction to tighten it.
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English 25
D
6. While pulling down part (D) on the water hose,
connect the water hose to the adaptor. Then, release
part (D). The hose fits into the adaptor with a clicking
sound.
7. To complete connecting the water hose, see 2 and 3
on the “ Connecting to a threaded water tap” section.
NOTE
• After connecting the water hose to the adaptor, pull the water hose down to check if it is connected
properly.
• Use a popular type of water taps. If the tap is square-shaped or too big, remove the spacer ring before
inserting the tap into the adaptor.
If you are using only the cold water, put the cover on the
hot water inlet.
• Water may leak from the hot water inlet if you do not
cover it.
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Installation
English26
For models with an additional hot water inlet:
1. Connect the red end of the hot water hose to the hot
water inlet on the back of the machine.
2. Connect the other end of the hot water hose to the
hot water tap.
Aqua stop hose (applicable models only)
A
The aqua stop hose alerts users of a risk of water leaks.
It senses the water flow and turns red on the centre
indicator (A) in case of a leak.
NOTE
The end of the aqua stop hose must be fitted to the water tap and not the machine.
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English 27
STEP 5 Position the drain hose
The drain hose can be positioned in three ways:
A
Over the edge of a wash basin
The drain hose must be placed between 60 cm and 90
cm (*) above from the floor. To keep the spout of the
drain hose bent, use the supplied plastic hose guide
(A). Secure the guide to the wall using a hook to ensure
stable drainage.
In a drain pipe
The drain pipe should be between 60 cm and 90 cm high
(*). It is advisable to use a 65 cm high vertical pipe.
• To ensure the drain hose stays in position, use the
plastic hose guide provided (see the figure).
• To prevent the siphoning of water flow during
drainage, make sure to insert the drain hose 15 cm in
the drain pipe.
• To prevent the drain hose from moving around,
secure the hose guide to the wall.
Drain standpipe requirements:
• Minimum diameter of 5 cm
• Minimum carry-away capacity of 60 litres per minute
STEP 6 Power on
Plug the power cord into a wall socket protected by a fuse or circuit breaker. Then, tap to turn on the
washing machine.
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English28
Before you start
Initial setup
• When you turn on the washing machine for the first time, the screen shows the initial setup process.
Follow the on-screen instructions to complete it.
• Initial setup will not repeat after you’ve completed it.
• The initial setup includes language selection, calibration, and a brief tutorial.
• Tap to skip to the next screen.
Run Calibration
• Initial setup includes the calibration process which comes after the language selection. You must
proceed calibration before using the washing machine.
• Empty the drum, and then tap and hold to start calibration.
• When calibration is complete, power turns off and then turns on automatically.
• If you want to proceed calibration again, tap and hold for 3 seconds to enter the system function and
select Calibration .
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English 29
Laundry guidelines
STEP 1 Sort
Sort the laundry according to these criteria:
• Care Label: Sort the laundry into cottons, mixed fibres, synthetics, silks, wools, and rayon.
• colour: Separate whites from colours.
• Size: Mixing different sized items together in the drum improves the washing performance.
• Sensitivity: Wash delicate items separately using an Easy Iron option for pure, new woollen items,
curtains, and silk items. Check the labels on the items.
NOTE
Make sure to check the care label on the clothing, and sort them accordingly before starting the wash.
STEP 2 Empty pockets
Empty all the pockets of your laundry items
• Metal objects such as coins, pins, and buckles on clothing may damage other laundry items as well as
the drum.
Turn clothing with buttons and embroideries inside out
• If trousers or jacket zippers are open while washing, the drum may be damaged. Zippers should be
closed and fixed with a string.
• Clothing with long strings may become entangled with other clothes. Make sure to tie the strings
before starting the wash.
STEP 3 Use a laundry net
• Brassieres (machine washable) must be placed in a laundry net. Metal parts of the brassieres may break
through and tear other laundry items.
• Small, light clothing such as socks, gloves, stockings, and handkerchiefs may become caught around
the door. Place them inside a fine laundry net.
• Do not wash the laundry net by itself without other laundry. This may cause abnormal vibrations that
could move the washing machine and result in injury.
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Before you start
English30
STEP 4 Determine the load capacity
Do not overload the washing machine. Overloading may cause the washing machine to not wash properly.
For the load capacity for the type of clothing, see page 37.
NOTE
When washing bedding or bedding covers, the wash time may be lengthened or the spin efficiency may be
reduced. For bedding or bedding covers, the recommended load capacity is 2.0 kg or less.
CAUTION
• Unbalanced laundry may reduce the spinning performance.
• Make sure the laundry is fully inserted in the drum and not caught in the door.
• Do not slam the door. Close the door gently. Otherwise, the door may not be closed properly.
STEP 5 Apply a proper detergent type
The type of detergent depends on the type of fabric (cotton, synthetic, delicate items, wool), colour, wash
temperature, and degree of soiling. Make sure to use the laundry detergent that is designed for automatic
washing machines.
NOTE
• Follow the detergent manufacturer’s recommendations based on the weight of the laundry, the degree
of soiling, and the hardness of the water in your local area. If you are not sure about the water hardness,
contact a local water authority.
• Do not use detergent that tends to be hardened or solidified. This detergent may remain after the rinse
cycle, blocking the drain outlet.
CAUTION
When washing wool using the Wool cycle, use a detergent dedicated to wool items. If used with the Wool
cycle, powder detergent may remain on the laundry and discolour the laundry.
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English 31
Detergent recommendation
The recommendations apply to the temperature ranges given in the cycle chart.
Recommended Liquid detergent only
– Not recommended Powder detergent only
Cycle
Detergent
Temp. (°C)
Universal
Delicates and
woollens
Specialist
Eco 40-60 – – -
Cotton – – cold-60
AI Wash – – cold-60
Pet Care Wash – – cold-90
Wool – – cold-40
Blouses – – 30
Activewear – – cold
Shirts – – cold-40
Quick Wash – – cold-40
Delicates – – 30
Bedding – – cold-40
Outdoor – cold-30
Towels – – cold-90
Sanitise – – 90
Baby Care – – cold-90
Denim – – cold-40
Less Microfiber – – cold-40
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Before you start
English32
Detergent drawer guidelines
The manual dispenser models provide a three-compartment dispenser: the left compartment for the main
wash, the centre for fabric softeners, and the right for the preliminary wash.
A
1. Prewash compartment: Apply prewash detergent.
2. Main-wash compartment: Apply main-wash
detergent, water softener, soaking detergent, bleach,
and/or stain removers.
3. Softener compartment: Apply additives such as
fabric softener. Do not exceed the max line (A).
CAUTION
Do not use the following types of detergent in the drawer:
• Tablet, capsule, ball, or net types.
To apply washing agents to the manual dispenser
1. Slide open the detergent drawer.
2. Apply laundry detergent to the main-wash
compartment as instructed or recommended by the
manufacturer. To use liquid detergent, see page 34.
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English 33
3. Apply fabric softener to the softener
compartment. Do not exceed the max line.
4. If you want to prewash, apply prewash detergent
to the prewash compartment as instructed or
recommended by the manufacturer.
5. Close the detergent drawer.
CAUTION
• Do not apply powder detergent to the liquid
detergent container.
• Concentrated fabric softener must be diluted with
water before applied.
• Do not apply main-wash detergent to the softener
compartment.
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Before you start
English34
To use liquid detergent manually (applicable models only)
A
First insert the provided liquid detergent container in
the main-wash compartment. Then, apply liquid
detergent to the container below the marked max line
(A).
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English 35
Operations
Control panel
01 03
02
04
10
05 06 07 08 09
01 Power
Tap to turn the washing machine on or off.
• If you do not manipulate the control panel for 10 minutes after the washing
machine is turned on, the washing machine automatically turns off.
• The washing machine automatically turns off when the cycle completes.
CAUTION
Do not tap to turn the washing machine off while the wash cycle is in
progress. Tap and hold to pause the cycle first, and then tap to turn the
washing machine off.
02 Navigation dial
Turn the navigation dial left or right to navigate through cycles and functions.
When you turn the navigation dial, LCD displays your selection (such as cycle,
options, and system functions).
03 Start/Pause
Tap and hold to start or pause an operation.
04 Display
The display shows current cycle information and estimated time remaining, or
an information message when a problem occurs.
05 OK
Tap to confirm your selection of function or setting.
06 Temp.
Tap to change the water temperature for the selected cycle.
• The indicator above the button indicates the default or selected setting.
07 Rinse
Tap to change the rinse count for the selected cycle.
• The indicator above the button indicates the default or selected setting.
08 Spin
Tap to change the spin speed for the selected cycle.
• The indicator above the button indicates the default or selected setting.
09 Options
Tap to enter the Options menu.
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Operations
English36
10 Smart Control
Tap to activate or deactivate the Smart Control function.
Tap and hold to enter pairing mode to connect to the SmartThings app.
• When the Smart Control function is activated, you can control your washing
machine remotely using the SmartThings app on your smartphone or tablet
(Android or iOS).
Icon descriptions
Wi-Fi • This icon indicates that the washing machine is connected to Wi-Fi.
Smart Control
• This icon indicates that Smart Control is on.
• For more information on Smart Control , see page 43.
Door Lock
• This icon indicates the door is locked and cannot be opened.
• The door locks automatically during a cycle and this indicator turns on.
• You can open the door when this icon disappears.
Child Lock
• This icon indicates that Child Lock is on.
• For more information on Child Lock , see page 41.
Operating a cycle
1. Tap to turn on the washing machine.
2. Turn the Navigation dial to select the cycle you want.
- For more information on Cycle overview, see page 37.
3. Tap , , or to change the default cycle settings.
4. Tap , and then turn the Navigation dial to select an option.
- For more information on Options, see page 39.
5. Tap to change the settings for selected option.
- Not all cycles have options available.
6. Tap and hold to start operation.
- Once you set the cycle you want, the screen displays a brief cycle description, maximum laundry
load, and cycle time. You can also check the cycle progress, remaining cycle time, and information
codes.
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English 37
Cycle overview
NOTE
Other cycles can be used after adding them to your cycle list using the My Cycles function. For more
information, see the “My Cycles” section on page 41
Cycle descriptions
Cycle Description Max load (kg)
Eco 40-60
• For cleaning normally soiled cotton items which are declared
to be washable at 40 °C or 60 °C, together in the same cycle.
This cycle is used to assess the compliance with the EU
Ecodesign legislation.
• This cycle is set as a default.
Max
Cotton
• For cottons, bed linens, table linens, underwear, towels,
or shirts. The washing time and the rinse count are
automatically adjusted according to the load.
Max
AI Wash
• Adjusts the amount of detergent and the cycle according to
the load and the soil severity. This cycle is best used with the
Auto Dispense function.
9
Quick Wash
• For less soiled laundry with less than a 5.0 kg load.
• It takes at least 17 minutes, depending on the conditions
such as the water pressure, water hardness, and/or extra
options selected.
• A recommended amount of detergent is less than 20 g (for a
5.0 kg load).
5
Less Microfiber
• Use this cycle to reduce the amount of microfibers
generated during washing synthetic clothes.
9
Pet Care Wash • For cleaning pet-related items, stains, or odors, etc. 1.5
Bedding
• For bed spreads, bed sheets, bedding covers, etc.
• For best results, wash only 1 type of bedding and make sure
the load weighs less than 2.0 kg.
4
Towels
• For bath towels, washcloths, and mats.
• A recommended capacity is below 5 kg.
5
Delicates
• For sheer fabrics, bras, lingerie (silk), and other handwash-
only fabrics
2
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Operations
English38
Cycle Description Max load (kg)
Wool
• Specific for machine-washable wool for loads less than 2.0
kg.
• The Wool cycle features fine pulsating and soaking to
protect the wool fibres from shrinkage/distortion.
• A neutral detergent is recommended.
2
Sanitise
• For colourfast fabrics and heavily soiled laundry, this cycle
heats the supplied water over 60 °C to eliminate bacteria.
• If you stop running the cycle while the washing machine is
heating the water, the door remains locked for your safety.
9
Baby Care
• Featuring a high-temperature wash and extra rinses to help
remove the remaining detergent effectively.
9
Shirts • For shirts, blouses that are made of cotton, synthetic fiber. 5
Blouses
• For shirts, blouses that are made of delicate fiber. We
recommend that you use detergent made especially for this
purpose.
2
Outdoor
• For outdoor clothes, skiwear, and sportswear that are made
of functional materials such as spandex, stretch, and micro-
fibre.
3
Activewear
• For exercise wear such as sports jerseys, training pants,
shirts/tops and other performance clothing. This cycle
provides effective soil removal with controlled drum rotation
for special fabric care.
3
Denim
• For denim and jeans.
• Wash inside out.
• Denim and jeans often contains excess dye and may run
during the first few washes. Wash light and dark colored
items separately.
3
Rinse+Spin
• For loads that need rinsing only or to add rinse-aided fabric
softener to.
-
Spin Only
• Featuring an additional spin process to effectively remove
moisture from laundry.
-
Drum Clean+
• Cleans the drum and the rubber door gasket by removing
dirt and bacteria from them.
• For details, see the "Drum Clean+" section on page 47.
-
NOTE
• Loading the household washing machine or the household washer-dryer up to the capacity indicated by
the manufacturer for the respective cycles will contribute to energy and water savings.
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English 39
• The noise and remaining moisture content are influenced by the spinning speed: the higher the
spinning speed in the spinning phase, the higher the noise and the lower the remaining moisture
content.
• The most efficient cycle in terms of energy consumption are generally those that perform at lower
temperatures and longer duration.
Options
Using Options
1. Tap .
2. Turn the Navigation dial to select the desired option.
3. Tap to change the selected option’s settings.
NOTE
• To return to the main screen, tap again or turn the Navigation dial to select Back and tap .
• If the selected option is not supported, the " This function is currently not supported " message is
displayed, and the button is not activated.
• When you select an option, a brief help message appears for the first ten times of use.
Bubble Soak
This function helps remove a wide variety of stubborn stains. With Bubble Soak selected, laundry is
thoroughly soaked in water bubbles for effective washing.
1. Select a cycle and change the cycle settings as necessary.
2. Tap .
3. Turn the Navigation dial to select Bubble Soak , and then tap .
- Bubble Soak is available with and adds up to 30 minutes to these cycles: AI Wash , Quick Wash ,
Sanitise , Towels , Bedding , Shirts , and Baby Care .
4. Tap and hold .
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Operations
English40
Delay End
You can set the washing machine to finish your wash automatically at a later time, choosing a delay of
between 1 to 24 hours (in 1 hour increments). The hour displayed indicates the time the wash will finish.
1. Select a cycle and change the cycle settings as necessary.
2. Tap .
3. Turn the Navigation dial to select Delay End , and then tap .
4. Turn the Navigation dial to select the desired time, and then tap .
5. Tap and hold .
- Status shows in the display and the washing machine tumbles the drum to sense the weight of the
load (if load sensing is preset for the selected cycle). When load sensing is complete, the display
shows the remaining time until the end of the wash cycle.
- To cancel Delay End, tap to restart the washing machine.
Drum Light
This turns on the light inside the drum so you can check the status of the items inside.
1. Tap .
2. Turn the Navigation dial to select Drum Light , and then tap .
- Even if the washing machine is turned off, the drum light will turn on as long as the power cable is
connected.
- Once the Drum Light function is enabled, the drum light will turn off automatically after 2 minutes.
- Opening the washing machine door automatically turns on the drum light. The light will then turn
off automatically after 2 minutes.
- Water droplets on the surface of the drum light can scatter light such that it resembles a yellow
stain. This is merely an optical illusion and not a malfunction.
Add Garments
Use this function to add laundry after the wash starts.
1. Tap .
2. Turn the Navigation dial to select Add Garments , and then tap .
- The water starts draining. Add laundry when the Door Lock indicator turns off, and then close the
door.
3. Tap and hold .
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English 41
My Cycles
Add or remove cycles to create a personal cycle list.
1. Tap .
2. Turn the Navigation dial to select My Cycles , and then tap .
- You can only edit a cycle to create a personal cycle when the washing machine is not operating.
3. Turn the Navigation dial to select a desired cycle.
4. Tap to add or remove the selected cycle.
- Addition and removal of the course is saved automatically.
5. Once you finish creating My Cycles , tap to return to the cycles screen.
NOTE
• The Drum Clean+ cycle cannot be removed from the cycles list.
• You can also edit My Cycles in the SmartThings app.
Child Lock
To prevent children or infants from accidentally starting or setting the washing machine, Child Lock locks
all buttons except for and .
1. Tap .
2. Turn the Navigation dial to select Child Lock , and then tap .
3. Tap to select On or Off .
NOTE
• When Child Lock is on, all buttons are disabled except for and . The washing machine door also
locks.
• Tapping a button while Child Lock is on triggers an alarm with the “ Child Lock On ” message.
• You cannot open the door after a wash cycle when the Child Lock is on. Turn the function off before
opening the door to take out the laundry.
AI Pattern
This function saves frequently used cycles and settings. When you turn the function on, the washing
machine remembers the cycles you use most and their settings (Temp., Rinse, Spin) and displays them in
frequency order.
1. Tap .
2. Turn the Navigation dial to select AI Pattern , and then tap .
3. Tap to select On or Off .
- The default setting is On . Set it to Off if you do not want to use this function.
- When you turn off the function, all the saved data resets.
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Operations
English42
Calibration
You can run calibration again for accurate weight detection.
1. Tap .
2. Turn the Navigation dial to select Calibration , and then tap .
- Calibration does not start if the door is not closed properly.
- The drum rotates clockwise and anticlockwise for about 3 minutes.
3. When calibration is complete, the “ Calibration complete ” message appears on the display and the
washing machine turns off automatically.
Volume
You can adjust the volume of cycle completion sound and button input sound.
NOTE
• The default setting is Level 3 (Max/High).
• Change the setting to Volume if you do not want any sound. However, the alert sounds will not be
turned off.
Language
You can change the system language.
1. Tap .
2. Turn the Navigation dial to select Language , and then tap .
3. Turn the Navigation dial to select the desired language, and then tap .
Wi-Fi
You can turn the washing machine's Wi-Fi on or off.
1. Tap .
2. Turn the Navigation dial to select Wi-Fi , and then tap .
3. Tap to select On or Off .
- The washing machine's Wi-Fi is off as a factory default setting. However, the washing machine's
Wi-Fi turns on automatically when you turn on the washing machine for the first time. Then, the final
Wi-Fi setting maintains regardless of the washing machine power status.
- Once you turn on the washing machine's Wi-Fi and connect to a network, the washing machine
remains connected to the network even when you turn off the power.
- The Wi-Fi indicates that the washing machine is connected to the router through the Wi-Fi
connection.
Factory Reset
You can reset the washing machine.
1. Tap .
2. Turn the Navigation dial to select Factory Reset , and then tap .
- Your washing machine resets to the factory setting.
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English 43
Special features
Smart Control
You can connect to the SmartThings app and control your washing machine remotely.
Connecting your washing machine
1. Download and open the SmartThings app on your smartphone or tablet (Android & iOS).
2. Tap to turn on the washing machine.
3. Tap and hold .
a. The washing machine enters AP mode and connects to your smartphone or tablet.
b. Tap to authenticate your washing machine.
c. Once the authentication process is complete, your washing machine is successfully connected to the
app.
- You can use various features available in the SmartThings app.
NOTE
• If your washing machine fails to connect with the SmartThings app, try again.
• Check your router if you experience any Internet connection problem after connecting your washing
machine with the SmartThings app.
• If the Wi-Fi is off, tap and hold for 3 seconds to enter the System functions menu, and select Wi-Fi to
turn it on.
• Turning the washing machine's Wi-Fi on allows you connect to the washing machine via SmartThings
app on your smartphone or tablet, regardless of the power status of the washing machine. However, the
washing machine appears offline on the SmartThings app if the washing machine's Wi-Fi is off.
• Close the door before starting the Smart Control function.
• If you use your washing machine for a while without connecting it to the SmartThings app, a pop-up
message about Smart Control will show for 3 seconds on 20th, 40th, and 60th use.
• If the washing machine's Wi-Fi is not connected to an AP (access point), the Wi-Fi will turn off when you
turn of the power.
Stay Connect
Set up the Stay Connect function in your SmartThings app to keep Smart Control turned on at the end of a
cycle. Your washing machine stays connected to the app so you can send additional instructions, whether
you are at home or away.
1. If you turn on the Stay Connect function on the SmartThings app, the washing machine will stay in
standby power saving mode after completing a cycle.
- The Stay Connect function will remain active for up to 24 hours if the door remains closed.
2. When the Stay Connect function is active, the Smart Control , Door Lock , and Wi-Fi icons are illuminated
on your washing machine display.
3. You can conveniently control your washing machine, adding rinse, spin or dry cycles using the
SmartThings app.
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Operations
English44
NOTE
• The washing machine switches to standby power saving mode when operation is paused even if the
machine is not connected to the SmartThings app.
• In some circumstances, only the Door Lock icon may be illuminated.
SmartThings
Wi-Fi connection
On your smartphone or tablet, go to Settings and turn on the wireless connection and select an AP (Access
Point).
• This appliance supports the Wi-Fi 2.4 GHz protocols.
Download
On an app market (Google Play Store, Apple App Store, Samsung Galaxy Apps), find the SmartThings app
with a search term of “ SmartThings ”. Download and install the app on your device.
NOTE
The app is subject to change without notice for improved performance.
Log in
You must first log into SmartThings with your Samsung account. To create a new Samsung account, follow
the instructions on the app. You don’t need a separate app to create your account.
NOTE
If you have a Samsung account, use the account to log in. A registered Samsung smartphone or tablet user
automatically logs in.
To register your appliance to SmartThings
1. Make sure your smartphone or tablet is connected to a wireless network. If not, go to Settings and turn
on the wireless connection and select an AP (Access Point).
2. Open SmartThings on your smartphone or tablet.
3. If a message of “ A new device is found .”, select Add .
4. If no message appears, select + and select your appliance in a list of devices available. If your appliance
is not listed, select Device Type > Specific Device Model , and then add your appliance manually.
5. Register your appliance to the SmartThings app as follows.
a. Add your appliance to SmartThings . Make sure your appliance is connected to SmartThings .
b. When registration is complete, your appliance appears on your smartphone or tablet.
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English 45
Open Source Announcement
The software included in this product contains open source software. You may obtain the complete
corresponding source code for a period of three years after the last shipment of this product by contacting
our support team via http://opensource.samsung.com (Please use the “Inquiry” menu.)
It is also possible to obtain the complete corresponding source code in a physical medium such as a CD-
ROM; a minimal charge will be required.
The following URL http://opensource.samsung.com/opensource/SMART_AT_051/seq/0 leads to the
open source license information as related to this product. This offer is valid to anyone in receipt of this
information.
NOTE
• When Wi-Fi is activated, the energy consumption increases in comparison to the values specified in the
indicative information.
• Hereby, Samsung declares that this radio equipment is in compliance with Directive 2014/53/EU and
with the relevant statutory requirements in the UK. The full text of the EU declaration of conformity and
the UK declaration of conformity is available at the following internet address: The official Declaration
of conformity may be found at http://www.samsung.com, go to Support > Support home and enter the
model name. RF max transmitter power : 20 dBm at 2.402 GHz – 2.480 GHz.
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Operations
English46
Security updates information
Security updates are provided to strengthen the security of your device and protect your personal
information. For more information on security updates, visit https://security.samsungda.com.
• The website supports only some languages.
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English 47
Maintenance
Keep the washing machine clean to prevent deteriorated performance and to preserve its life cycle.
Drum Clean+
Perform this cycle regularly to clean the drum by removing bacteria from it. This cycle heats the water
between 60 °C and 70 °C, and it also removes accumulated dirt from the rubber door gasket.
1. Tap .
2. Turn the Navigation dial to select Drum Clean+ .
3. Tap and hold .
CAUTION
• Do not use any cleaning agents for cleaning the drum. Chemical residue in the drum may cause damage
to the laundry or the drum of the washing machine.
• To prevent limescale, add the proper amount of detergent according to your local water hardness or add
a water softener additive together with the detergent.
Drum Clean+ reminder
• After every 40–45 cycles, the washing machine displays the “ Drum Clean needed ” message for an hour
to alert you to run the Drum Clean+ cycle.
• It is recommended to run the cycle regularly for hygienic purposes.
• You will see the Drum Clean+ alert message when the washing machine completes a cycle. If you
open the door, the message disappears, and the display shows the Drum Clean+ cycle setting screen
automatically.
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Maintenance
English48
Emergency drain
In case of a power failure, drain the water inside the drum before taking out the laundry.
1. Power off and unplug the washing machine from the
electrical outlet.
2. Gently press the top area of the filter cover to open.
A
3. Put an empty, spacious container around the
cover, and stretch the emergency drain tube to the
container while holding the tube cap (A).
B
4. Open the tube cap and let water in the emergency
drain tube (B) flow into the container.
5. When done, close the tube cap, and reinsert the tube.
Then, close the filter cover.
NOTE
Use a spacious container because the water in the drum
may be more than expected.
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English 49
Cleaning
Surface of the washing machine
Use a soft cloth with a nonabrasive household detergent. Do not spray water onto the washing machine.
Mesh filter
Clean the mesh filter of the water hose once or twice a year.
1. Turn off the washing machine, and unplug the power
cord.
2. Close the water tap.
3. Loosen and disconnect the water hose from the back
of the washing machine. Cover the hose with a cloth
to prevent water from gushing out.
4. Use pliers to pull out the mesh filter from the inlet
valve.
5. Submerge the mesh filter deeply in water so that the
threaded connector is also submerged.
6. Dry the mesh filter completely in the shade.
7. Reinsert the mesh filter into the inlet valve, and
reconnect the water hose to the inlet valve.
8. Open the water tap.
NOTE
If the mesh filter is clogged, an information code of “ 4C” appears on the screen.
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Maintenance
English50
Debris filter
It is advisable to clean the debris filter every 2 months to prevent its clogging. A clogged debris filter may
reduce the bubble effect.
1. Turn off the washing machine, and unplug the power
cord.
2. Drain the remaining water inside the drum. See the
Emergency drain section.
3. Gently press the top area of the filter cover to open.
4. Turn the debris filter knob to the left, and drain off
the remaining water.
5. Clean the debris filter using soft brushes. Make
sure the drain pump propeller inside the filter is
unclogged.
6. Reinsert the debris filter, and turn the filter knob to
the right.
NOTE
• Some debris filters feature a safety knob that is
designed to prevent accidents by children. To open
the safety knob of the debris filter, push in and turn
it anticlockwise. The spring mechanism of the safety
knob helps open the filter.
• To close the safety knob of the debris filter, turn it
clockwise. The spring makes a rattling sound, which
is normal.
NOTE
If the pump filter is clogged, an information code of “ 5C” appears on the screen.
CAUTION
• Make sure the filter knob is closed properly after cleaning the filter. Otherwise, this may cause a leak.
• Make sure the filter is inserted properly after cleaning it. Otherwise, this may cause an operational
failure or a leak.
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English 51
Detergent drawer
1. While holding down the release lever inside the
drawer, slide open the drawer.
2. Clean the drawer components in flowing water using
a soft brush.
3. Clean the drawer recess using a soft brush.
4. Reinsert the liquid detergent container to the drawer.
5. Slide the drawer inward to close it.
NOTE
Make sure the drawer recess is completely dry before
inserting the detergent drawer.
NOTE
To remove remaining detergent, perform the Rinse+Spin cycle with the drum being empty.
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Maintenance
English52
Defrosting your washing machine
The washing machine may freeze when it drops below 0 °C.
1. Turn off the washing machine, and unplug the power cord.
2. Pour warm water over the water tap to loosen the water hose.
3. Disconnect the water hose, and soak it in warm water.
4. Pour warm water into the drum and leave it for about 10 minutes.
5. Reconnect the water hose to the water tap.
NOTE
If the washing machine still doesn’t operate normally, repeat the above steps until it operates normally.
Care against an extended time of disuse
Avoid leaving the washing machine unused for an extended time. If this is the case, drain the washing
machine and unplug the power cord.
1. Turn the Navigation dial to select Rinse+Spin .
2. Empty the drum, and then tap and hold .
3. When the cycle is complete, close the water tap and disconnect the water hose.
4. Turn off the washing machine, and unplug the power cord.
5. Open the door to let air circulate through the drum.
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English 53
Troubleshooting
If there is any problem, check the information message on the LCD screen and follow the on-screen
instructions.
If the problem persists, please contact the service center.
Checkpoints
If you encounter a problem with the washing machine, first check the table below and try these
suggestions.
Problem Action
Does not start.
• Make sure the washing machine is plugged in.
• Make sure the door is properly closed.
• Make sure the water taps are open.
• Tap and hold to start the washing machine.
• Make sure Child Lock is not activated.
• Before the washing machine starts to fill, it will make a series of clicking
noises to check the door lock and will do quick drain.
• Check the fuse or reset the circuit breaker.
• Check if power is supplied properly.
• Low voltage detected.
- Check if the power cord is plugged in.
• Make sure laundry is not caught in the door.
• The “ DDC” message appears when you open the AddWash door without
tapping and holding . If this happens, do one of the following:
• Press the AddWash door to close properly. Then, tap and hold and try
again.
• To add laundry, open the AddWash door and put in laundry. close the
AddWash door completely. Then, tap and hold to resume operation.
Water supply is
insufficient, or no water
is supplied.
• Fully open the water tap.
• Make sure the door is properly closed.
• Make sure the water supply hose is not frozen.
• Make sure the water supply hose is not kinked or clogged.
• Make sure there is sufficient water pressure.
• Make sure that the cold water tap and the hot water tap are properly
connected.
• Clean the mesh filter as it may be clogged.
After a cycle, detergent
remains in the
detergent drawer.
• Make sure the washing machine is running with sufficient water pressure.
• Make sure the detergent is added to the centre of the detergent drawer.
• Make sure the rinse cap is inserted properly.
• If using granular detergent, make sure the detergent selector is in the
upper position.
• Remove the rinse cap and clean the detergent drawer.
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Troubleshooting
English54
Problem Action
Excessive vibrations or
makes noise.
• Make sure the washing machine is installed on a level, solid floor that is
not slippery. If the floor is not level, use the levelling feet to adjust the
height of the washing machine.
• Make sure the shipping bolts are removed.
• Make sure the washing machine is not in contact with any other object.
• Make sure the laundry load is balanced.
• The motor can cause noise during normal operation.
• Overalls or clothes with metallic decorations can cause noise while being
washed. This is normal.
• Metal objects such as coins can cause noise. After washing, remove these
objects from the drum or filter case.
• Redistribute the load. If only one item of clothing needs washing, such as a
bathrobe or pair of jeans, the final spin result might be unsatisfactory, and
an “ Ub” check message will be shown in the display.
Does not drain and/
or spin.
• Make sure the drain hose is straightened all the way to the drain system. If
you encounter a drain problem, call for service.
• Make sure the debris filter is not clogged.
• Close the door and tap and hold .
For your safety, the washing machine will not tumble or spin unless the
door is closed.
• Make sure the drain hose is not frozen or clogged.
• Make sure the drain hose is connected to a drain system that is not
clogged.
• If the washing machine is not supplied with sufficient power, the washing
machine will temporarily not drain or spin. As soon as the washing
machine regains sufficient power, it will operate normally.
• Make sure the drain hose is positioned correctly, depending on the
connection type.
• Clean the debris filter as it may be clogged.
The door does not
open.
• Tap and hold to stop the washing machine.
• It may take a few moments for the door lock mechanism to disengage.
• The door will not open until 3 minutes after the washing machine has
stopped or the power has been off.
• Make sure all the water in the drum is drained.
• The door may not open if water remains in the drum. Drain the drum and
open the door manually.
• Make sure the door lock light is off. The door lock light turns off after the
washing machine has drained.
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English 55
Problem Action
Excessive suds.
• Make sure you use the recommended types of detergent as appropriate.
• Use high efficiency (HE) detergent to prevent oversudsing.
• Reduce the detergent amount for soft water, small loads, or lightly soiled
loads.
• Non-HE detergent is not recommended.
Cannot add additional
detergent.
• Make sure the remaining amount of detergent and fabric softener is not
over the limit.
Stops.
• Plug the power cord into a live electrical outlet.
• Check the fuse or reset the circuit breaker.
• Close the door, and tap and hold to start the washing machine. For your
safety, the washing machine will not tumble or spin unless the door is
closed.
• Before the washing machine starts to fill, it will make a series of clicking
noises to check the door lock and will do quick drain.
• There may be a pause or soak period in the cycle. Wait briefly, and the
washing machine may start.
• Make sure the mesh filter of the water supply hose at the water taps is not
clogged. Periodically clean the mesh filter.
• If the washing machine is not supplied with sufficient power, the washing
machine will temporarily not drain or spin. As soon as the washing
machine regains sufficient power, it will operate normally.
Fills with the wrong
water temperature.
• Fully open both taps.
• Make sure the temperature selection is correct.
• Make sure the hoses are connected to the correct taps. Flush water lines.
• Make sure the water heater is set to supply a minimum of 49 °C hot water
at the tap. Also, check the water heater capacity and recovery rate.
• Disconnect the hoses and clean the mesh filter. The mesh filter may be
clogged.
• While the washing machine fills, the water temperature may change
as the automatic temperature control feature checks incoming water
temperature. This is normal.
• While the washing machine fills, you may notice just hot and/or just cold
water going through the dispenser when cold or warm temperatures are
selected. This is a normal function of the automatic temperature control
feature as the washing machine determines the water temperature.
Load is wet at the end
of a cycle.
• Use the High or Extra High spin speed.
• Use high efficiency (HE) detergent to reduce oversudsing.
• Load is too small. Small loads (one or two items) may become unbalanced
and not spin completely.
• Make sure the drain hose is not kinked or clogged.
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Troubleshooting
English56
Problem Action
Leaks water.
• Make sure the door is properly closed.
• Make sure all hose connections are tight.
• Make sure the end of the drain hose is correctly inserted and secured to
the drain system.
• Avoid overloading.
• Use high efficiency (HE) detergent to prevent oversudsing.
• Check the drain hose.
- Make sure the end of the drain hose is not placed on the floor.
- Make sure the drain hose is not clogged.
Has odours.
• Excessive suds collect in recesses and can cause foul odours.
• Run cleansing cycles to sanitise periodically.
• Clean the door seal (diaphragm).
• Dry the washing machine interior after a cycle has finished.
No bubbles are seen
(Bubble models only).
• You may not be able to see bubbles if there is too much items in the drum.
• Severely contaminated laundry may not generate bubbles.
A message appears on
the display to alert that
dispenser is open.
• Check if the detergent drawer is closed properly.
- Open the detergent drawer and close it again. Make sure it’s closed
properly.
• If a problem persists, contact a service center. The number of the service center is on the label attached
to the product.
• Samsung is not liable for any damage to the product, any injury, or any other product safety issue
caused by a repair which does not follow the instructions in these Repair Guides. Any damage to the
product caused by an attempted repair (by anyone other than a Samsung certified service provider) will
also not be covered by the warranty.
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English 57
Information codes
If the washing machine fails to operate, you may see an information code on the screen. Check the table
below and try the suggestions.
Code Action
Check drainage
Water is not draining.
• Make sure the drain hose is not frozen or clogged.
• Make sure the drain hose is positioned correctly, depending on the
connection type.
• Clean the debris filter as it may be clogged.
• Make sure the drain hose is straightened all the way to the drain system.
• If the information code remains, contact a customer service centre.
Check water supply
Water is not supplied.
• Make sure the water taps are open.
• Make sure the water hoses are not clogged.
• Make sure the water taps are not frozen.
• Make sure the washing machine is running with sufficient water pressure.
• Make sure that the cold water tap and the hot water tap are properly
connected.
• Clean the mesh filter as it may be clogged.
• All buttons will be disabled for 3 minutes after the information code
appears.
• When the " 4C" message appears, the machine drains water for 3 minutes.
In the meantime, the Power button will be disabled.
Check water lines
• Make sure the cold water supply hose is firmly connected to the cold water
tap. If it is connected to the hot water tap, the laundry may be deformed
with some cycles.
Unbalanced laundry
detected
Spinning does not work.
• Make sure laundry is spread out evenly.
• Make sure the washing machine is on a flat, stable surface.
• Redistribute the load. If only one item of clothing needs washing, such as a
bathrobe or pair of jeans, the final spin result might be unsatisfactory, and
an “ Ub” check message will be shown in the display.
Waterproof items
detected. Remove
these items and restart
wash
Spinning does not work.
• Washing waterproof items can cause items to shift to one side, causing
draining problems and/or excessive vibration.
• Remove waterproof items from the washing machine.
Door is open
Operating the washing machine with the door open.
• Make sure the door is properly closed.
• Make sure laundry is not caught in the door.
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Troubleshooting
English58
Code Action
OC
Water has overflowed.
• Restart after spinning.
• If the information code remains on the display, contact a local Samsung
service centre.
LC, LC1
Check the drain hose.
• Make sure the end of the drain hose is not placed on the floor.
• Make sure the drain hose is not clogged.
• If the information code remains, contact a customer service centre.
3C
Check the drum motor for operation.
• Try restarting the cycle.
• If the information code remains, contact a customer service centre.
HC
High temperature heating check.
• If the information code remains, contact a customer service centre.
1C
The Water Level sensor is not working properly.
• Turn the machine off, and restart the cycle.
• If the information code remains, contact a customer service centre.
AC
Check communications between main and sub PBAs.
• Turn the machine off, and restart the cycle.
• If the information code remains, contact a customer service centre.
AC6
Check communications between the main and the inverter PBAs.
• Depending on the state, the machine may automatically returns to normal
operation.
• Turn the machine off, and restart the cycle.
• If the information code remains, contact a customer service centre.
DC1
The Main Door lock/unlock is not working properly.
• Turn the machine off, and restart the cycle.
• If the information code remains, contact a customer service centre.
If any information code keeps appearing on the screen, contact a local Samsung service centre.
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English 59
Specifications
Fabric care chart
The following symbols provide garment care
direction. The Clothing care labels include
symbols for drying, bleaching, drying and ironing,
or dry cleaning when necessary. The use of
symbols ensures consistency among garment
manufacturers of domestic and imported items.
Follow care label directions to maximize garment
life and reduce laundering problems.
Washing
95 °C normal wash.
60 °C normal wash.
60 °C mild wash.
40 °C normal wash.
40 °C mild wash.
40 °C very mild wash.
30 °C normal wash.
30 °C mild wash.
30 °C very mild wash.
Hand wash.
Do not wash.
NOTE
The numbers in the wash tub specify the
maximum washing temperatures in degrees
celsius which must not be exceeded.
Bleaching
Any bleach allowed.
Only oxygen bleach allowed.
Do not bleach.
Drying
Tumble drying / normal temperture /
maximum exhaust temperatue 80 °C.
Tumble drying / lower temperature /
maximum exhaust temperature 60 °C.
Do not tumble dry
Line drying.
Drip line drying.
Flat drying.
Drip flat drying.
Line drying in the shade.
Drip line drying in the shade.
Flat drying in the shade.
Drip flat drying in the shade.
NOTE
• The dots indicate the drying level of the dryer.
• The lines indicate the type and place of the
drying.
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Specifccaiion
English60
Ironing
Iron at maximum sole plate
temperature of 200 °C.
Iron at maximum sole plate
temperature of 150 °C.
Iron at maximum sole plate
temperature of 110 °C.
Caution when using steam irons (work
without steam).
Do not iron.
NOTE
The dots indicate the temperature ranges for
ironing (regulator, steam, travel irons and ironing
machines).
Professional care
Professional dry-cleaning
in perchloroethylene and/or
hydrocarbons (heavy benzines) with
normal process.
Professional dry-cleaning
in perchloroethylene and/or
hydrocarbons (heavy benzines) with
gentle process.
Professional dry-cleaning in
hydrocarbons (heavy benzines) with
normal process.
Professional dry-cleaning in
hydrocarbons (heavy benzines) with
gentle process.
Do not dry-clean.
Professional wet-cleaning.
Mild professional wet-cleaning.
Very mild professional wet-cleaning.
Do not wet-clean.
NOTE
• The letters in a circle indicate the solvents ( P ,
F ) used in dry cleaning or wet cleaning ( W ).
• Generally, the line under the symbol indicates
a milder treatment (e.g. gentle cycle for easy-
care items). The double line indicates care
levels with particularly gentle treatment.
Protecting the environment
• This appliance is manufactured from recyclable materials. If you decide to dispose of it, please observe
local waste disposal regulations. Cut off the power cord so that the appliance cannot be connected
to a power source. Remove the lid so that animals and small children cannot get trapped inside the
appliance.
• Do not exceed the detergent quantities recommended in the detergent manufacturers’ instructions.
• Use stain removal products and bleaches before the wash cycle only when necessary.
• Save water and electricity by only washing full loads (the exact amount depends upon the program
used).
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English 61
Spare parts guarantee
We guarantee that the following spare parts will be available to professional repairers and end-users for a
minimum period of 10 years after placing the last unit of the model on the market.
• Door, door hinges and seals, other seals, door locking assembly, and plastic peripherals such as
detergent dispensers.
• Listed parts can be purchased at below website.
- http://www.samsung.com/support
Standby power consumption
Power consumption
Off mode 0.50 W
Network standby mode 2.00 W
Time in networked standby mode (Wi-Fi) 10 min
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Specifccaiion
English62
Specification sheet
“*” Asterisk(s) means variant model and can be varied (0-9) or (A-Z) .
A
B
C
D
E
Type Front loading washing machine
Model name WF20DG8650**
Dimensions
A (Width) 686 mm
B (Height) 984 mm
C (Depth) 807 mm
D 875 mm
E 1430 mm
Water pressure 50-1000 kPa
Net weight 98.0 kg
Maximum load capacity
Washing and
spinning
20.0 kg
Power
consumption
Washing and
heating
AC 220-240 V /
50 Hz
2100-2500 W
Spin revolutions 1100 RPM
NOTE
• The design and specifications are subject to change without notice for quality improvement purposes.
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English 63
Indicative information (According to EU 2019/2023 )
Model Cycles Capacity (kg)
Program Time
(HH:MM)
Energy
Consumption
(kWh/Cycle)
Water
Consumption
(L/cycle)
Maximum
Temperature
(°C)
Remaining
Moisture
Content (%)
Spinning
Speed (RPM)
WF20DG8650**
Eco 40-60
20.0 4:00 2.750 200.0 43 53.9 951
10.0 3:00 1.980 130.0 38 53.9 1049
5.0 3:00 0.500 78.0 26 53.9 1049
Cotton 20 °C 20.0 3:19 0.570 155.0 20 60 900
Cotton 60 °C 20.0 3:20 3.700 165.0 60 59 900
Cotton 60 °C +
Bubble Soak
20.0 3:50 3.800 165.0 60 59 900
Shirts 5.0 0:37 0.150 60.0 20 62 900
Quick Wash 5.0 0:37 0.150 60.0 20 62 900
• The values given for programmes other than the Eco 40-60 programme and the wash and dry cycle are
indicative only.
• The time values stated here may differ from the actual values due to the influence of the water
pressure/hardness/temperature, type/amount/soiling level of the laundry, type/amount of the
detergent used, power supply, and the selected additional functions.
EPREL information
To access energy labelling information about this product on the European Product Registry for Energy
Labelling (EPREL), go to https://eprel.ec.europa.eu/qr/****** where ****** is the product’s EPREL
registration number. You can find the registration number on the rating label of your product.
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English64
Contact information
QUESTIONS OR COMMENTS?
COUNTRY CALL OR VISIT US ONLINE AT
UK 0333 000 0333 www.samsung.com/uk/support
IRELAND
(EIRE)
0818 717100 www.samsung.com/ie/support
GERMANY 06196 77 555 77 www.samsung.com/de/support
FRANCE 01 48 63 00 00 www.samsung.com/fr/support
SPAIN 91 175 00 15 www.samsung.com/es/support
PORTUGAL
210 608 098
Chamada para a rede fixa nacional
Dias úteis das 9h às 20h
www.samsung.com/pt/support
LUXEMBURG 261 03 710 www.samsung.com/be_fr/support
NETHERLANDS 088 90 90 100 www.samsung.com/nl/support
BELGIUM 02-201-24-18
www.samsung.com/be/support (Dutch)
www.samsung.com/be_fr/support (French)
NORWAY 21 62 90 99 www.samsung.com/no/support
DENMARK 70 70 19 70 www.samsung.com/dk/support
FINLAND 030-622 75 15 www.samsung.com/fi/support
SWEDEN 0771-400 300 www.samsung.com/se/support
AUSTRIA 0800 72 67 864 (0800-SAMSUNG) www.samsung.com/at/support
SWITZERLAND 0800 726 786
www.samsung.com/ch/support (German)
www.samsung.com/ch_fr/support (French)
HUNGARY 0680SAMSUNG (0680-726-7864) www.samsung.com/hu/support
CZECH 800 - SAMSUNG (800-726786) www.samsung.com/cz/support
SLOVAKIA 0800 - SAMSUNG (0800-726 786) www.samsung.com/sk/support
CROATIA 072 726 786 www.samsung.com/hr/support
BOSNIA 055 233 999 www.samsung.com/ba/support
North
Macedonia
023 207 777 www.samsung.com/mk/support
MONTENEGRO 020 405 888 www.samsung.com/support
SLOVENIA 080 697 267 (brezplačna številka) www.samsung.com/si/support
SERBIA 011 321 6899 www.samsung.com/rs/support
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English 65
COUNTRY CALL OR VISIT US ONLINE AT
Kosovo 038 40 30 90 www.samsung.com/support
ALBANIA 045 620 202 www.samsung.com/al/support
BULGARIA
0800 111 31 - Безплатен за всички
оператори
*3000 - Цена на един градски
разговор или според тарифата на
мобилният оператор
09:00 до 18:00 - Понеделник до
Петък
www.samsung.com/bg/support
ROMANIA
0800872678 - Apel gratuit
*8000 - Apel tarifat în reţea
Program Call Center
Luni - Vineri: 9 AM - 6 PM
www.samsung.com/ro/support
ITALIA 800-SAMSUNG (800.7267864) www.samsung.com/it/support
CYPRUS
8009 4000 only from landline, toll
free
www.samsung.com/gr/support
GREECE
80111-SAMSUNG (80111 726 7864)
from mobile and land line
(+30) 210 6897691 from mobile and
land line
POLAND
801-172-678*
* (opłata według taryfy operatora)
http://www.samsung.com/pl/support/
LITHUANIA 8-800-77777 www.samsung.com/lt/support
LATVIA 8000-7267 www.samsung.com/lv/support
ESTONIA 800-7267 www.samsung.com/ee/support
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