HOVER-1 H1-ALT50 H-1 Pro Series Altai R500 E-Bike User Manual

Altai

DGL Group

2045 Lincoln Highway

Edison, NJ 08817

support@hover-1.com | hover-1.com

Owner's Manual

Assembly & Maintenance

All users must read and understand this handbook before first use.

HOVER-1

PRO SERIES

DGL Group

2045 Lincoln Highway

Edison, NJ 08817, United States

hover1rideables

hover-1

ridehover1

hover1rideables

@ridehover1

Join our Hover−1 Community

of riders wherever you are!

support@hover-1.com

866.831.1520

www.hover-1.com

Thank you for choosing a Hover-1 Altai. It is our pleasure to guide you through

setting up your Altai and hitting the road!

Please read through this Owner’s Manual to get familiar with the proper

operation of your Altai E-Bike’s controls, features, capabilities, and

limitations.

This manual will be your guide for general maintenance, safety precautions,

assembly, and servicing of the unit.

Before riding your Altai E-Bike, be sure all the parts are properly torqued,

tightened, and connected (particularly the parts that had to be manually

installed). Remember to always use your best judgment and obey all traffic

laws.

Additional instructions and media will be available to assist you with repairs or

maintenance of your Hover-1 Pro Series E-Bike.

CONTENTS

41. WARRANTY

05. BASICS

Diagram of the Altai Pro

General Symbols

Safety Advice

Legal Requirements

09. ASSEMBLY

Unpacking Instructions

Install the Handlebars

Connect the Display Cables

Install the Pedals

Prime the Brakes

Install the Rear Mudguard

Install the Battery Pack

Install the Front and Rear Reflectors

21. OPERATIONS

First Ride

Start Your E-Bike

Throttle

Pedal Assist Control

Cruise Control

USB Operation

Setting Menu

Light System

Suspension Fork Adjustment

Braking

Hover-1 E-Mobility App

Bluetooth Connectivity

Display Screen Information

Error Codes

35. MAINTENANCE

19. SAFETY CHECKLIST

DIAGRAM OF THE ALTAI

Twist Throttle

3.5” Full LCD Display

LED Headlight

Spring Suspension Fork

LED Taillight

Rear Mudguard

Hover-1 Pro Series Motor

BASICS01

Hydraulic Brakes

Removable Battery Crank Arm / Pedals

Racing Seat

05 06

07 08

GENERAL SYMBOLS

SAFETY ADVICE

WARNING

NOTICE

DANGER

Recommendations and meaningful additional information.

Warns about a situation that can cause death, serious physical injury and/or

heavy material damage if safety instructions are ignored.

Possible dangers to your life and health if respective calls to action are ignored.

Please adhere to the following safety instructions while operating your Altai Pro:

Always wear a properly fitted helmet and protective gear while riding.

See and be seen. Wear reflective clothing while riding at night.

Learn the rules of the road before riding. Obey all traffic laws.

Make sure handlebar grips are not damaged and are properly installed.

Always check brakes before riding.

Check for traffic. Always be aware of the traffic around you.

Watch for and avoid road hazards.

Reduce speed when riding on wet terrain.

To prevent skidding or potential injuries, do not accelerate or brake

suddenly while making turns.

To avoid water damage, do not leave your E-Bike in inclement weather.

When activating pedal assist, increase speed slowly to avoid injury.

Do not use and/or leave the charger outdoors in hot or wet weather conditions.

Do not ride up or down extremely steep inclines.

Do not touch the body of the motor immediately after riding,

as the surface may be hot.

Do not make any aftermarket modifications to your Altai Pro that

are not expressly approved by Hover-1 Pro Series.

Do not ride the E-Bike if you exceed the maximum weight limit of 264 lbs

Ride slowly in rainy and snowy weather and on slippery surfaces. Give yourself more

room to stop to ensure your safety. When braking on wet surfaces, use the rear brake

lever first, then the front brake lever.

Avoid the following hazards: drain grates, potholes, ruts,

soft road edges, gravel, and leaves, especially when they

are wet.

The rider must be able to straddle the E-Bike with at least

1 inch of clearance above the top tube when standing as

pictured.

This E-Bike is not designed for riders under 15 years old.

•

INSTRUCTIONS PERTAINING TO RISK OF FIRE OR ELECTRIC SHOCK -

IMPORTANT SAFETY INSTRUCTIONS

WARNING - When using this product, basic precautions should always be followed,

including the following:

Read all the instructions before using the product.

To reduce the risk of injury, close supervision is necessary when the product is used near

children.

Do not put fingers or hands into the product.

Do not use this product if the flexible power cord or output cable is frayed, has broken

insulation, or any other signs of damage.

This equipment is not intended to be used at ambient temperatures less than 0°C (32°F)

or above ambient temperatures of 30°C (86°F).

The battery is intended to be charged when the ambient temperature is between 0°C

(32°F) and 30°C (86°F). Never charge the battery when ambient temperatures are

outside this range.

Modifying or attempting to repair the E-Bike system except as indicated in the

instructions for use and care is prohibited.

Charging of the E-Bike shall only be performed with the manufacturer's recommended

charger.

SAVE THESE INSTRUCTIONS

WARNING

DANGER

NOTICE

ASSEMBLY02

Before performing any work on your Altai, turn off the power system and

remove the battery. Be sure to also turn off the power system and remove the

battery when transporting your E-Bike in a vehicle (involuntary activation of the

electrical assistance system presents a risk of damage or injury).

• Do not open the box from the top, set the packaging box upright.

• A second person is recommended to help unpack and assemble your Altai.

All riders of the E-Bike should follow these safety instructions.

Visually examine your shipping box and E-Bike to ensure that everything

arrived without shipping issues. Take pictures if you suspect rough handling and

contact: support@hover-1.com

If you require additional assistance, please reach out to support@hover-1.com

for more information. We often update user guides based on the feedback we

receive from our customers.

WARNING

Tools Needed

Assembly Parts:

Keys for the battery

Set of pedals

Battery charger

Battery

Handlebar assembly

Tool Kit:

Multi-tool

M6 Hex key (included in multi-tool) for handlebar assembly

M15 Wrench (included in multi-tool) for pedal assembly

Please read all assembly instructions in full before beginning to

build your new E-Bike.

Quantity

09 10

Please exercise caution when

lifting the box, as it weighs about

73 lbs.

Remove the 4 plastic tabs at the

bottom of the package by

pinching and pulling them.

Remove the top lid of the box completely off the E-bike.

Remove the E-Bike and engage

the kickstand to stand the

E-Bike up.

Locate the parts box.

Take all parts and tools out of the

box. Please refer to the 'Tools

Needed' section to ensure that you

have all the necessary parts for

assembly.

Lift the E-Bike onto the parts

accessory box. Do not press the

chain onto the box.

WARNING

Pump the front & rear tires to 26-30 PSI.

Adjust the gap between the tire and the hub. Ensure there are no deviations.

Check the gap again between the tire and hub. Ensure there are no deviations.

Deviations between the tire and hub could lead to injury.

11 12

Always wear a properly fitted helmet and protective gear while riding.

See and be seen. Wear reflective clothing while riding at night.

Learn the rules of the road before riding. Obey all traffic laws.

Make sure handlebar grips are not damaged and are properly installed.

Always check brakes before riding.

Check for traffic. Always be aware of the traffic around you.

Watch for and avoid road hazards.

Reduce speed when riding on wet terrain.

To prevent skidding or potential injuries, do not accelerate or brake

suddenly while making turns.

To avoid water damage, do not leave your E-Bike in inclement weather.

When activating pedal assist, increase speed slowly to avoid injury.

Do not use and/or leave the charger outdoors in hot or wet weather conditions.

Do not ride up or down extremely steep inclines.

INSTRUCTIONS PERTAINING TO RISK OF FIRE OR ELECTRIC SHOCK -

IMPORTANT SAFETY INSTRUCTIONS

WARNING - When using this product, basic precautions should always be followed,

including the following:

Read all the instructions before using the product.

To reduce the risk of injury, close supervision is necessary when the product is used near

children.

Do not put fingers or hands into the product.

Do not use this product if the flexible power cord or output cable is frayed, has broken

insulation, or any other signs of damage.

This equipment is not intended to be used at ambient temperatures less than 0°C (32°F)

or above ambient temperatures of 30°C (86°F).

The battery is intended to be charged when the ambient temperature is between 0°C

(32°F) and 30°C (86°F). Never charge the battery when ambient temperatures are

outside this range.

Modifying or attempting to repair the E-Bike system except as indicated in the

instructions for use and care is prohibited.

Charging of the E-Bike shall only be performed with the manufacturer's recommended

charger.

SAVE THESE INSTRUCTIONS

UNPACKING INSTRUCTIONS

Attach the handlebars to the E-Bike frame.

Position the handlebar plate over the center of handlebar grooves. The

edges of the plate should cover the grooves.

Use the hex key to tighten the hex screws. Start with the top left and

bottom right screws and tighten them halfway.

Remove all the wrapping

from each part.

Set the parts accessory box aside

and engage the kickstand to

stand the E-Bike up.

Properly inflate the tires between 26-30 PSI. Do not over-inflate the tires.

INSTALL THE HANDLEBARS

DANGER

Tilt the handlebars forward or back to adjust their position to your riding

preference.

Tighten all screws completely.

Repeat step 4 for the top right and

bottom left screws.

13 14

NOTICE

Match the colored cables to the same-colored ports behind the display:

• 3 green cables

• 1 black cable

• 1 blue cable

• 1 black main cable

Do not over tighten the stem bolt. Over tightening the stem bolt

can damage the steering system and cause loss of control.

CONNECT THE DISPLAY CABLES

Identify the left and right markings on the pedals.

Install and tighten the pedals using the multi-tool. Ensure that

the right pedal is screwed on clockwise. Screw the left pedal on

counterclockwise.

• ‘L’ stands for the left pedal and

should be installed on the left crank

arm.

• ‘R’ stands for the right pedal and

should be installed on the right

crank arm.

INSTALL THE PEDALS

WARNING

PRIME THE BRAKES

Your E-Bike is equipped with hydraulic disc brakes. Squeeze the brake

handles 3-5 times to ensure optimal performance before your first ride

and after your E-Bike has been stored for an extended period of time.

It is always good practice to perform regular maintenance to ensure the E-Bike is in

proper working condition.

INSTALL THE REAR MUDGUARD

Find rear mudguard and locate the right side of rear tire for installation.

Match bolts with rear mudguard hole and loosely tighten the mudguard.

Use the multi-tool to tighten the rear mudguard completely.

Ensure it is tightened properly and does not move.

Check and re-tighten the pedals after each ride.

(Comes pre-installed. See instructions if reinstallation is needed)

15 16

WARNING

Be sure the reflectors are horizontally aligned and parallel to the ground. If the

reflectors are aligned vertically, aimed up, or aimed down, light may not

reflect properly, making you less visible to traffic. If the reflectors are not

horizontally aligned and/or parallel to the ground, loosen the clamp screws

and readjust them.

Be sure the reflectors are horizontally aligned and parallel to the ground. If the

reflectors are aligned vertically, aimed up, or aimed down, light may not

reflect properly, making you less visible to traffic. If the reflectors are not

horizontally aligned and/or parallel to the ground, loosen the clamp screws

and readjust them.

ASSEMBLY IS FINISHED!

You’re almost ready to ride! Your Altai should look like this:

INSTALL THE BATTERY PACK

INSTALL THE FRONT AND REAR REFLECTORS

Match all the notched joints of the

battery to the E-Bike frame and slide

the battery into place.

Insert the key into the battery and

twist it clockwise to lock the battery

into place.

Remove the clamp screw from each reflector bracket. The front reflector is

white, and the rear reflector is red.

Push open the front reflector bracket loop and slide it onto the mid-section of

the handlebar assembly, next to the display. Align the reflector horizontally

(parallel to the ground), with the reflective piece facing the front of the E-Bike.

Clamp the front reflector to the handlebar assembly and completely tighten

the clamp’s screw with the multi-tool.

Before each ride, please ensure your E-Bike is safe to ride.

After assembly is complete, please proceed by:

Making sure that the headlight is pointing forward.

Making sure all the bolts on the E-Bike are properly

torqued, tightened, and connected.

Inflating the tires to 26-30 PSI. Excessive tire pressure could

rupture the tires.

WARNING

NOTICE

WARNING

Push open the rear reflector bracket loop and slide it onto the E-Bike frame,

next to the rear tire. Align the reflector horizontally (parallel to the ground),

with the reflective piece facing the rear of the E-Bike.

Clamp the rear reflector to the E-Bike frame and completely tighten the

clamp’s screw with the multi-tool.

17 18

Please be sure all the items you installed are properly torqued, tightened, and

connected! If there any questions, please contact us: support@hover-1.com

Tire wear and tear depends on several factors, such as the weight of the rider

and type of terrain.

Follow battery charging and maintenance instructions.

Check that the battery is inserted securely.

Check that the battery is fully charged.

Pull both brake levers. You should feel an obvious pressure and the levers

should not be able to touch the handlebar.

4. Brakes system

Check if the headlight and taillight are working properly.

5. Lighting

Check for any loose cables.

6. Cables

Keep the chain lubricated and clean.

7. Chain

Check if the gears are shifting smoothly.

8. Gears

Check if your display turns on and functions properly.

9. Display

Check if the kickstand is tightly secure, not rubbing

against the ground or tires.

10. Kickstand

NOTICE

Do not cover any lighting fixtures or reflectors.

Do not sit on the E-Bike if the kickstand is engaged.

WARNING

NOTICE

SAFETY CHECKLIST03

3. Battery

4. Brakes system

5. Lighting

6. Cables

7. Chain

8. Gears

9. Display

10. Kickstand

NOTICE

WARNING

NOTICE

SAFETY CHECKLIST03

To be sure your E-Bike is safe on the road, please use the

following checklist before your first ride:

Check that the handlebars are tight by applying

the front brake and pushing the handlebars

forward and back.

1. Handlebars

Check the condition of the tires. Maintain proper tire pressure of 26-30

PSI. Check the tire treads for cracks, punctures, and deformations.

1. Handlebars

2. Tires

19 20

Press the button on the right side of

the battery.

‘-’ stands for on.

‘o’ stands for off.

Press and hold the power button on

the left side of the handlebar to turn

the unit on.

FIRST RIDE

OPERATIONS04

START YOUR E-BIKE

PEDAL ASSIST CONTROL

We recommend that you ride your E-Bike without using pedal assist at

first, to get familiar with the braking and gear shifting. Then, you can

start testing the pedal assist levels incrementally to determine the

optimal settings for your riding style.

Turn On the Altai

Turn O the Altai

Press and hold the power button.

Then, press the battery button to ‘o’. The E-Bike will shut off.

Pedal assist offers 5 levels.

THROTTLE

The throttle control is located on the right-side handlebar. Twist the throttle

toward you to activate it. Use the throttle and pedal assist at the same time or

either one individually. The Altai E-Bike has a range of 35+ miles on a full battery

charge when exclusively using the throttle. Battery range results will vary based

on road conditions, temperature, rider weight, surface incline, and other factors.

CRUISE CONTROL

Cruise control is set to ‘off’ by default. You must enable cruise control through

the E-Bike’s setting menu (refer to pages 24-25) or through the Hover-1

E-Mobility app. To initiate the cruise control function, maintain your speed for

at least 5 seconds. When you hear the beep, release the throttle and the

E-Bike will continue at the current speed. Apply the brakes or activate the

throttle again to cancel cruise control. Use caution when using cruise control

in areas of heavy traffic.

The LCD display will indicate the pedal assist level that you selected. Once you

start pedaling, the controller will engage the motor accordingly. The Altai E-Bike

has a range of 90+ miles on a full battery charge when exclusively using pedal

assist level 1 and a range of 55+ miles when exclusively using pedal assist level 5.

Battery range results will vary based on road conditions, temperature, rider

weight, surface incline, and other factors.

Press ‘+’ to increase the pedal assist level.

Press ‘-‘ to decrease the pedal assist level.

The pedal assist levels are as follows:

Level 1

Level 2

Level 3

Level 4

Level 5

Level 0 O

Battery Eiciency

Tour

Medium

Sport

Super

21 22

SETTING MENU

(Press & hold the ‘M’ button to access your E-Bike’s settings.

Quick-press the ‘M’ button to cycle through the available options)

USB OPERATION

P01: Unit Setting

Press ‘+’ or ‘-’ to switch units

between km/h and mph.

When prompted for a password,

enter ‘1919’. Use the ‘+‘ and ‘-‘

buttons to cycle through the

numbers. Press the power

button to select a number, then

repeat for the remaining

numbers until finished.

Button: Power on and power off the E-Bike.

Button: Pedal assist level down.

Button: Pedal assist level up.

Button: Self-setting function button.

P02: Wheel Diameter Setting

Press ‘+’ or ‘-’ to switch the

figure from 12C to 28C

(FACTORY SETTING! DO NOT

TOUCH!).

P03: Rated Battery Voltage Setting

Press ‘+’ or ‘-’ to switch the voltage.

P04: Speed-Limiting Setting

Press ‘+’ or ‘-’ to switch speed modes.

You can switch to the following levels

of top speed: 6 km/h, 25 km/h, 32

km/h, 45 km/h (3.73 mph, 15.53 mph,

19.88 mph, 27.96 mph).

WARNING

NOTICE

;

Quickly press the ‘M’ button to get ‘USB’ to

show on the display. Then, open the USB

port located underneath the power button

to connect with your smartphone.

If an error indicator appears on the display, please check the error code list.

If you still require assistance, please contact customer support at:

support@hover-1.com

Gear Shift Down

Twist Throttle

Gear Shift Up

1919

23 24

LIGHT SYSTEM

Click the L-shaped button above the high/low beam combo switch to turn the

headlight on. Click the button again to turn it off.

Turn On/O the Halo Light

Use the combo switch located on the left side of the handlebar and push the

switch up to activate the high beam light.

Turn On the High/Low Beam Light

Use the combo switch located on the left side of the handlebar and push the

switch down to activate the low beam light.

Turn O the High/Low Beam Light

Press the button with the horn icon located on the left side of the handlebar.

Horn Operation

The turning signals are operated from the left handlebar.

Turning Signals Operation

Press ‘+’ or ‘-’ to turn cruise control

on/off.

Use the combo switch located below the headlight button. Switching it to the

left will activate the left turn signal.

Turn on the left turning signal

Use the combo switch located below the headlight button. Switching it to the

right will activate the right turn signal.

Turn on the right turning signal

Use the combo switch located below the headlight buttons. Switching it to the

middle will turn off the turn signal.

Turn o the turning signal

P06: Pedal to Start Setting

P07: Bluetooth Reset

Press ‘+’ or ‘-’ to reset the Bluetooth

function.

‘no’ indicates you do not want to

reset the Bluetooth function.

‘yes’ indicates you would like to

proceed with resetting the Bluetooth

function.

P08: Software Version

To display the current

version of software.

P09: Display Version

To display the current

version of display.

Press ’+’ or ‘-’ to toggle pedal to start mode.

‘0’ will engage the motor without a pedal

start.

‘1’ will require a speed of 3 mph before pedal

assist or the throttle will engage.

P05: Cruise Control

25 26

Pairing Your E-Bike for the First Time

BRAKING

Altai is equipped with front and rear hydraulic disc brakes. Brake sensors cut

power to the motor when either of the levers are compressed.

• The right lever will activate the rear

brakes when compressed.

• The left lever will activate the front

brakes when compressed.

Turn on your smartphone’s Bluetooth.

Open the Hover-1 E-Mobility App, search for the E-Bike, and connect.

Halo Light

Turn On/O

Horn Button

High Beam Button

Low Beam Button

Turning Signals

Halo Light

Turn On/O

Horn Button

High Beam Button

Low Beam Button

Turning Signals

BLUETOOTH CONNECTIVITY

HOVER-1 E-MOBILITY APP

Download the app to access

all of your Altai E-Bike’s exciting features!

27 28

Press the power button to turn

the display on.

Press and hold the ‘M’ button until

the setting menu shows up on the

display (around 4 seconds).

Quickly press the ‘M’ button again

to activate the reset menu.

Press the ‘+’ or ‘-’ button to switch

the number from 0 to 9.

• The ‘+’ button will increase by

one number until it reaches 9.

• The ‘-’ button will decrease by

one number until it reaches 0.

When the first number has switched to 1, press the power to confirm

your selection. Then, enter the second number. Do this until the

password ‘1919’ has successfully been entered into the settings menu.

Continue pressing the ‘M’ button to cycle to P07

Quick-press ‘+’ or ‘-’ until ‘YES’ is

shown on the display.

Reset Instructions for Pairing a New Phone to Your E-Bike

(Read through all the steps before you begin)

Quickly press the power button

until ‘SUCC’ is displayed on the

screen (this stands for ‘reset

successful’). Now you can pair

the E-Bike to your smartphone.

The Bluetooth icon will display

once paired with a device.

Press and hold the ‘M’ button to

exit the setting menu and return

back to the main display.

Once the unit is switched to P07, press the power

button.

29 30

How to Unpair Your E-Bike

In North America

Limit Speed Through the App

In Europe

Open the Hover-1 E-Mobility App. Press and hold the E-Bike you want

to remove. Select ‘Remove device’ and click ‘Confirm’.

Each Altai Pro E-Bike comes programmed in speed restriction mode, which

allows for throttle operation and pedal assist up to 19.88 mph. This allows the Altai

Pro to be legally ridden on most bike paths without a license or insurance.

For areas where throttle-powered electric bicycles are not allowed, the Altai Pro

can be operated using pedal assist up to 28 mph.

Altai Pro follows EPAC (Electrically Power Assisted Cycles) operating standards

with pedal assist up to 25 km/h and 250 watts of power output (street legal for

all European countries).

Pedal assist up to 45 km/h is available only for private land use.

It is the rider’s responsibility to follow local E-Bike regulations. Be sure that you

are up to date with your local motor vehicle codes.

You can change the max speed of your Altai Pro E-Bike in the

Hover-1 E-Mobility app. Here are the top speeds of each speed

mode:

WARNING

Never adjust settings while in motion. Pull over and practice safe riding.

Simultaneously operating your E-Bike and using the app puts you at risk for

collision and serious injury.

LEGAL REQUIREMENTS

Please check your country or state’s regulations on electric bikes before riding.

There are variations on age limit, speed, motor wattage, and road accessibility.

Visit this website for more information:

https://peopleforbikes.org/our-work/E-Bikes/policies-and-laws/

In most European countries and Australia, the rules of public traffic pertaining

to bicycles also apply to E-Bikes traveling up to 25 km/h. However, there are

some notable differences (such as the age limit of the cyclist).

How to Unpair Your E-Bike

In North America

Limit Speed Through the App

In Europe

Open the Hover-1 E-Mobility App. Press and hold the E-Bike you want

to remove. Select ‘Remove device’ and click ‘Confirm’.

Each Altai Pro E-Bike comes programmed in speed restriction mode, which

allows for throttle operation and pedal assist up to 19.88 mph. This allows the Altai

Pro to be legally ridden on most bike paths without a license or insurance.

For areas where throttle-powered electric bicycles are not allowed, the Altai Pro

can be operated using pedal assist up to 28 mph.

Altai Pro follows EPAC (Electrically Power Assisted Cycles) operating standards

with pedal assist up to 25 km/h and 250 watts of power output (street legal for

all European countries).

Pedal assist up to 45 km/h is available only for private land use.

It is the rider’s responsibility to follow local E-Bike regulations. Be sure that you

are up to date with your local motor vehicle codes.

You can change the max speed of your Altai Pro E-Bike in the

Hover-1 E-Mobility app. Here are the top speeds of each speed

mode:

WARNING

Never adjust settings while in motion. Pull over and practice safe riding.

Simultaneously operating your E-Bike and using the app puts you at risk for

collision and serious injury.

LEGAL REQUIREMENTS

Please check your country or state’s regulations on electric bikes before riding.

There are variations on age limit, speed, motor wattage, and road accessibility.

Visit this website for more information:

https://peopleforbikes.org/our-work/E-Bikes/policies-and-laws/

In most European countries and Australia, the rules of public traffic pertaining

to bicycles also apply to E-Bikes traveling up to 25 km/h. However, there are

some notable differences (such as the age limit of the cyclist).

6 km/h = 3.73 mph

25 km/h = 15.53 mph

32 km/h = 19.88 mph

45 km/h = 27.96 mph

no = unrestricted

31 32

DISPLAY SCREEN INFORMATION

The main display presents several important metrics as follows:

Maximum speed

Displays the max speed the E-Bike has

traveled. The speed can be shown in

mph or km/h.

Trip time/Trip distance

Displays the time and distance

the E-Bike has traveled until reset.

Battery level graphic

Representation of how much charge

remains in the battery.

Assist level

The current pedal assist mode the E-Bike is

in (the assist levels progress from 0 to 5).

Current power consumption

The current consumption of the E-Bike

battery.

Total distance

Displays how far the E-Bike has traveled

until the rider resets it. It is measured in

kilometers (km) or miles (mi).

Current speed

Displays the current speed that the E-Bike is

traveling. It is measured in mph or km/h

depending on your unit settings.

Average speed

Shows the average speed the E-Bike is

currently traveling. The speed can be

displayed in mph or km/h.

ERROR CODES

The electronics system has the ability to self-diagnose and report a limited set of

errors. Errors will appear on the screen as error codes.

The chart below explains the meaning of each error code:

Motor Hall Signal

Abnormal

Check whether the connection of the

motor wire is short-circuited or loose.

Throttle Abnormal

Check the connection to the throttle. If

it is properly connected but showing

an error, replace the throttle.

ADVANCED MATRIX DISPLAY - ERROR CODE CHART

Controller

Communication Fault

Error Code Error Solution

Check whether the meter cable is

properly connected.

Controller Internal

Protection

Check whether the three-phase

power line is short-circuited.

Three-Phase Power

Abnormal

Check whether the three-phase

power line is loose.

Battery Under-voltage

Protection

Check if the battery should

be charged.

Brake Fault

Check the connection to the brakes. If

it is properly connected but displaying

an error, replace the brakes.

08 OR SC

Controller Fault

Check if the integrated cable is short

circuited. If so, replace the integrated

cable. If not, replace the controller.

33 34

TIRES

1. Frequently check the tire pressure, as all tires lose air slowly over time.

2. Do not use unregulated air hoses to inflate the tires/tubes.

3. Replace worn tires immediately.

It is recommended to do a maintenance check-up of your E-Bike at least once a

year. It is advised that the first maintenance check-up be performed after the first

155 miles/250 kilometers traveled or 3 months from receipt. Additional service is

recommended as necessary.

It is recommended that the battery be charged for about 7-8 hours prior to your

first use to help prime the lithium-ion battery cells for optimal performance.

Charge the Battery Pack

When charging the E-Bike, follow these steps.

When the charger is connected to the E-Bike, it will display a red light. When the

charging is finished, the indicator light will turn green. Put the rubber cap back on

the battery pack connector to ensure that it does not break while riding.

• Use only the charger supplied with the Altai. Do not charge the

battery pack with any charger that is not supplied or approved to

charge the E-Bike.

• Do not cover the body of the charger while it is charging. Do not let

children charge the E-Bike without adult supervision.

• Do not leave the E-Bike unattended while charging.

• Do not use the charger in damp or wet locations.

• Do not drop the charger or subject it to strong vibration.

Ensure that the E-Bike is powered off.

Plug the charger into a 100-240V outlet.

Plug the charger into the E-Bike (the charger

connector can be found nearby the power

button on the battery pack).

Please read all instructions before charging. Failure to follow all

instructions listed below could result in death or serious injury.

The charger will be warm during charging.

• Do not use any charger that has been dropped. Do not short-circuit the

battery pack’s terminals.

• Do not overcharge the battery.

• Do not charge the battery pack while the temperature is over 140°F (60°C).

• Do not place the battery pack near fire or heat.

• Do not charge a frozen battery pack.

• Do not dispose of the battery in your trash. Please follow your local

municipality’s procedures for disposing of lithium-ion batteries.

WARNING

MAINTENANCE05

BATTERY

Remove the battery pack when storing or transporting the Altai.

When removing the battery, follow these steps:

Removing Your Battery

Turn o the E-Bike.

Stand on the left side of the E-Bike. Locate the keyhole on the

E-Bike near the top of the battery pack.

Insert the key into the battery pack lock keyhole.

Turn the key counterclockwise and hold.

Pull the upper portion of the battery pack toward you.

Pivot the battery pack sideways and lift it away from the E-Bike.

35 36

• Use only the charger supplied with the Altai. Do not charge the

battery pack with any charger that is not supplied or approved to

charge the E-Bike.

• Do not cover the body of the charger while it is charging. Do not let

children charge the E-Bike without adult supervision.

• Do not leave the E-Bike unattended while charging.

• Do not use the charger in damp or wet locations.

• Do not drop the charger or subject it to strong vibration.

• Do not use any charger that has been dropped. Do not short-circuit the

battery pack’s terminals.

• Do not overcharge the battery.

• Do not charge the battery pack while the temperature is over 140°F (60°C).

• Do not place the battery pack near fire or heat.

• Do not charge a frozen battery pack.

• Do not dispose of the battery in your trash. Please follow your local

municipality’s procedures for disposing of lithium-ion batteries.

LIGHT SYSTEM

1. Before replacing lights, disconnect the cables on both the headlight and

taillight.

2. Make sure the headlight and taillight are clean before riding.

3. If the headlight and taillight are dirty, clean them with a damp cloth for

optimal visibility and safety.

1. If the seat is dusty or dirty, use a cloth with gentle soap and water for cleaning.

2. Do not leave the seat exposed to the sun for prolonged periods of time, as

3. Avoid wearing clothes that may puncture or tear the seat.

SUSPENSION

1. Clean and grease the suspension system regularly to keep the suspension

2. Regularly check and properly adjust the suspension system. Failure to do

HYDRAULIC BRAKES

There are several components that make up the braking system.

The hydraulics need to be inspected and serviced for wear and tear.

If the hydraulic brakes are worn, they must be replaced. The time frame for when

a replacement is needed varies by riding time, mileage, riding style, and terrain.

Maintenance is required on the pads, rotors, and hydraulic brake line.

Avoid contamination of the pads and the disc brakes from greasy substances.

Regularly check the condition of your cables, ducts, harness, and pads.

If there appears to be any issues with your braking system (or any other

parts), do not ride your E-Bike. Contact our support team or visit your local

authorized mechanic store.

Do not open the battery. There is a risk of short-circuiting. If the battery is

opened, or tampered with, the warranty will be voided. Keep children

away from the battery.

DANGER

Fully charge the battery pack before your first ride. Recharge the battery

pack at least once per month. Leaving the battery pack unused for several

months may result in permanent charging capacity loss.

NOTICE

SEAT MAINTENANCE

the sun’s UV rays can damage the fabric.

components in optimal working condition.

so may result in injury.

37 38

CHAIN

It is recommended that you inspect the chain tensioner for wear and tear.

Periodically lube the chain. If the chain is sagging or seems more loose

than normal, you may need to tighten the chain.

It is recommended that you purchase chain lube for daily chain

maintenance.

To apply the chain lube, deposit a drop on the top of each chain link. The

lube will work its way into the chain.

Wipe off any excess lube as it can attract dirt. Be careful to not get lube in the

brake calipers or pads.

WARNING

SPECIFICATIONS

Model: H1-ALT50

Net Weight: 72 lbs

Max Supported Weight: 264 lbs

Max Speed: 20 mph Class-1 mode / 28 mph Unlimited mode

Average Range: 60 miles

Motor: 48V/500W

Battery: 48V/960Wh, 21,700 cells

Battery Type: Lithium-ion

Charger: Output 3A (7-8 hour charge time)

Charging, Riding, and Storage Temperature: 32°F - 86°F (0°C - 30°C)

Charging, Riding, and Storage Humidity: 0% - 75%

Frame: Lightweight aluminum alloy

Suspension Fork: High strength spring suspension fork

Rims: Aluminum alloy 20'' x 4'' fat tire hollowed wheel, double wall

Tires: CST 20'' x 4'' fat tire

Brakes: Hydraulic disc front and rear, 180 mm

Crankset: Aluminum alloy crank 170 mm and steel chainwheel

Pedals: Aluminum alloy flat MTB pedals with reflector

Rear Derailleur: Shimano 7 speed

Saddle: Racing seat

Display: Mid-mounted LCD display

App: IOS/Android compatible

Headlight: High output LED light, high/low beam, turn signal functions

Taillight: LED driving light, braking light, flowing turn signal functions

CAN ICES-002 / NMB-002

SPECIFICATIONS

39 40

Hover-1 Pro Series is not liable for accidental, indirect, or other

consequential damage of any kind, which leads to usage restrictions, data

loss, and loss of earnings or interruption to business. If you have purchased

an extended warranty, please contact the seller for assistance.

Any further claims are excluded, including those for replacement due to

damage caused to the outside of the product, provided there is no

obligatory legal liability.

3. Overcharging or damages due to improperly maintaining the lithium-ion

battery installed in the unit.

4. Tires, charge ports, or other parts which are considered consumables

such as glass or plastic or defects based on normal wear and tear.

5. Marginal dierences compared to the target appearance and

workmanship provided, as these have negligible eects on the product’s

fitness for use.

6. Damage to the product caused by chemical or electrochemical eects,

water, moisture, debris, or abnormal conditions.

7. Acts of God.

1. You use any charger other than a genuine Hover-1 Pro Series charger or

the charger designed for your specific model as this could pose a risk of

a serious fire hazard.

2. Repairs or modifications are performed without the written consent of

Hover-1 Pro Series or if a Hover-1 Pro Series product is equipped with

additional parts or accessories not approved for the product by Hover-1

Pro Series.

3. The E-Bike is exposed to water, moisture, mud, dirt, or debris.

4. Units have missing or unreadable serial numbers.

The warranty will be considered void if:

1. Hover-1 reserves the right to exchange the returned product for a

replacement product of equal or greater value if it is deemed that the

product cannot be repaired within a reasonable time or at a reasonable

cost. The warranty will be fulfilled on a case-by-case basis at Hover-1 Pro

Series’ discretion. Products and/or parts that have been replaced or

exchanged become the property of Hover-1 Pro Series.

2. Warranties that have been activated do not cause the warranty period to

be extended, nor do they trigger a new warranty period. The warranty

period for replacement parts installed ends with the warranty period for

the entire product.

3. The manufacturer’s responsibility shall be limited to the repair or

replacement of the product at its sole discretion.

Warranty in eect

1. Physical abuse, improper installation, modification, or repairs done by an

unauthorized third party.

2. The manufacturer will not take any responsibility if the unit’s failure has

resulted from accidents, abuse, misuse, or unauthorized repair,

modification, or disassembly.

The warranty excludes

This warranty is non-transferable and is limited to the original purchaser only.

It is not transferable to any subsequent purchaser. The manufacturer warranty

only applies to products purchased through an authorized Hover-1 retailer. Any

items purchased from private sellers, online auction sites (including eBay,

liquidators, or items sold “as-is” or “final sale”), or from clearance or going-out-of-

business sales are not covered by the warranty. The warranty period begins

on the date of receipt. Please retain a copy of your receipt as this will be required

to prove the date of purchase should a warranty claim be activated.

WARRANTY06

41 42

Submitting a warranty claim

Hover-1 Pro Series will only accept parcels

that have been assigned an active RMA number.

1. To take advantage of your warranty services, please submit a ticket to

the Hover-1 Pro Series Customer Support by visiting www.hover-1.com

2. Hover-1 Pro Series will attempt to diagnose and resolve your issue.

Hover-1 Pro Series may require photos and/or videos to properly diagnose

the issue and verify warranty eligibility. A copy of your receipt or online

order confirmation with the purchase date, seller, and item name visible is

required. Hover-1 Pro Series reserves the right to verify purchases with the

retailer and/or asset protection databases. Warranty claims will be denied

if the receipt is invalid, cannot be verified, or if the item has been returned

or exchanged. If it is determined that a valid warranty claim exists. Hover-1

Pro Series may send replacement parts or issue an RMA number (Return

Material Authorization) to return the damaged product as Hover-1 deems

appropriate.

3. If an RMA is issued, the package must be shipped within 14 days of the

RMA issuance. If a package is received outside of this time frame, the

package will be refused and returned to the sender.

4. In the event that Hover-1 Pro Series’ technicians find that the product

lacks a manufacturer defect, and the malfunction is due to abuse, water

damage, debris, moisture exposure, or improper maintenance, the

customer will be charged for return shipping and no repairs will be

performed.

YOU EXPRESSLY UNDERSTAND AND AGREE THAT, TO THE MAXIMUM

EXTENT PERMITTED BY APPLICABLE LAW, HOVER-1 PRO SERIES’ TOTAL

LIABILITY IN CONNECTION WITH THE APPLICABLE HOVER-1 PRO SERIES’

PRODUCTS OR THIS WARRANTY POLICY WILL NOT EXCEED THE

AMOUNT ORIGINALLY PAID FOR THE PRODUCT. PARTS AVAILABILITY IS

NOT GUARANTEED.

Submitting a warranty claim Submitting a warranty claim Submitting a warranty claim

This device complies with Part 15 of the FCC Rules. Operation is subject

to the following two conditions: (1) this device may not cause harmful

interference, and (2) this device must accept any interference received,

including interference that may cause undesired operation.

Please note that changes or modifications not expressly approved by the

party responsible for compliance could void the user’s authority to

operate the equipment.

FCC INSTRUCTIONS FOR A CLASS B DIGITAL DEVICE OR PERIPHERAL

Note: This equipment has been tested and found to comply with the

limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.

These limits are designed to provide reasonable protection against

harmful interference in a residential installation. This equipment

generates, uses, and can radiate radio frequency energy and, if not

installed and used in accordance with the instructions, may cause

harmful interference to radio communications. However, there is no

guarantee that interference will not occur in a particular installation. If this

equipment does cause harmful interference to radio or television

reception, which can be determined by turning the equipment off and

on, the user is encouraged to try to correct the interference by one or

more of the following measures:

FCC STATEMENT

AFFIX SERIAL NUMBER LABEL HERE:

Reorient or relocate the receiving antenna.

Increase the separation between the equipment and receiver.

Connect the equipment into an outlet on a circuit different from

that to which the receiver is connected.

Consult the dealer or an experienced radio/TV technician for help.