Owner's Manual
P500V, P665V, P500VX, & P665VX.
Grills illustrated in this manual may differ from model purchased.
Apply Serial Number
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PRESTIGE
®
Welcome
2 | Welcome
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IF YOU SMELL GAS:
• Shut off gas to the appliance.
• Extinguish any open flame.
• Open lid.
• If odor continues, keep away from the
appliance and immediately call your
gas supplier, or fire department.
WARNING! DANGER!
Do not try to light this appliance without
reading the “LIGHTING” instructions
section of this manual.
Do not store or use gasoline, or other
flammable liquids or vapors in the vicinity
of this or any other appliance.
An L.P. (propane) cylinder not connected
for use must not be stored in the vicinity
of this or any other appliance.
If the information in these instructions is
not followed exactly, a fire or explosion
may result and cause property damage,
personal injury, or death.
You’ve Just Upgraded Your Grilling Game.
CONGRATULATIONS ON YOUR
NAPOLEON
®
GRILL!
USE OUTDOORS IN A WELL-VENTILATED SPACE.
NOTICE TO INSTALLER: Leave these instructions with the grill owner for future reference.
NOTICE TO CONSUMER: Keep these instructions for future reference.
OUR GOAL IS TO MAKE YOUR GRILLING EXPERIENCE
BOTH MEMORABLE AND SAFE.
Please read this Owner’s Manual before using the appliance
to avoid property damage, personal injury, or death.
Remove all packaging material, promotional labels and
cards from the grill before use.
Alert adults and children about the hazard of hot
surface temperatures.
Supervise young children near the grill.
Welcome
Napoleon.com | PRESTIGE
Welcome | 3
Welcome to NAPOLEON
®
!
Operation
General Information
Correct Product Disposal
Storage & Disuse
Safety First
The appliance shall be connected in accordance with national
regulations and local codes. If a rotisserie motor is used, it
must be electrically grounded in accordance with local codes.
If an external electrical source is utilized, the appliance must
also be grounded in accordance with local codes.
This marking indicates that this product should
not be disposed with other household wastes
throughout the EU. To prevent possible
harm to the environment or human health
from uncontrolled waste disposal, recycle it
responsibly to promote the sustainable reuse
of material resources. To return your used device, please
use the return and collection systems or contact the
retailer where the product was purchased. They can take
this product for environmental safe recycling.
Leak test this grill before each use, annually and when any
gas components are replaced.
Follow the lighting instructions carefully. Do not let the
cord hang over the edge of a table. Do not use this grill
for purposes other than intended.
Do not operate this grill with a damaged cord, plug, or after
the grill malfunctions or has been damaged in any manner.
Contact NAPOLEON for repair.
Turn off gas at the gas cylinder or natural gas supply
valve. Disconnect the hose between the gas cylinder and
grill. Remove the gas cylinder and store outdoors in a
well-ventilated space away from children.
Unplug from the outlet when not in use and before
cleaning. DO NOT store gas cylinders in a building,
garage, shed, or any other enclosed space. Disconnect
the natural gas hook-up from the supply when storing
the grill indoors.
Place dust cap on cylinder valve outlet whenever the
cylinder is not in use. Only install the type of dust cap
on the cylinder valve outlet that is provided with the
cylinder valve. Other types of caps or plugs may result
in leakage of gas.
Installation & Assembly
Assemble this grill exactly as instructed in the Assembly
Guide. If the grill was assembled in-store, review the
assembly instructions to ensure it is done correctly. This
grill is not intended to be installed in or on boats or installed
in or on recreational vehicles.
Perform the required Leak Test before operating the grill.
Do not modify this grill under any circumstances. Allow grill
to cool before installing or removing parts.
Do not use a cylinder that is not equipped with the
appropriate type of connection.
Only use the pressure regulator and hose assembly
supplied with this grill or replacement parts specifically
recommended by NAPOLEON.
WARNING!
WARNING!
WARNING!
WARNING!
WARNING!
Refer to the assembly guide for replacement part
identification and installation information.
Welcome
4 | Welcome
Napoleon.com | PRESTIGE
CONTENTS
Welcome to NAPOLEON
®
! 3
Full System Features 5
Getting Started 6
Additional Safe Operating Practices 6
Locating Your Grill 7
Gas Connections 8
Technical Data 10
Leak Test 11
Operation 12
Lighting Your Grill 12
Grilling Instructions 14
How to Use the Rotisserie 16
The Grilling Experience Checklist 17
How to Season Cast Iron Cooking Grids (if equipped) 17
Quick Start Instructions 18
Napoleon Connectivity 19
ACCU-PROBE
®
Cook Assist 21
Display Operation 22
System Monitoring 23
Safeguards 24
Clearance 24
Storage 24
Infrared Grilling Guide 25
Cleaning Instructions 26
Maintenance Instructions 30
General Requirements 30
Combustion Air Adjustment 30
Stainless In Harsh Environments 31
Troubleshooting 33
Compliance 37
Warranty 38
Rear Infrared Rotisserie
Burner to enjoy succulent
rotisserie meals.
Infrared SIZZLE ZONE
™
Side Burner for perfectly
grilled steaks.
Back-lit Control
Knobs for late night
entertaining.
Easily adjustable
cabinet doors.
5” Wi-Fi & Bluetooth
®
enabled
display with custom temperature
monitoring settings.
Temperature probe storage and
extra tool hook.
Instant JETFIRE
™
Ignition for quick and
fast start-up.
Height adjustable easy
locking casters safely
secure the grill in position.
Integrated tool hooks.
Temperature probe jacks
ACCU-PROBE
™
Temperature
Gauge to easily read the
temperature for perfect results.
Large Stainless Steel Warming
Rack for increased cooking area.
Gas cylinder scale
(Propane VX models only).
Dual-level Stainless Steel Sear
Plates for consistent even heating
and vaporizing drippings for more
flavourful food.
Stainless Steel Iconic WAVE
™
Cooking Grids for those
distinctive sear marks and
even cooking.
Features
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Features | 5
Full System Features
The grills illustrated in this Owner’s Manual may differ from the model you purchased. Featured model: P500VX
Getting Started
6 | Getting Started
Napoleon.com | PRESTIGE
DANGER! Advises of a hazard that could result in
a fire, explosion, death or serious physical injury.
Getting Started
Additional Safe Operating Practices
• Do not route the hose underneath the drip pan. Maintain
proper hose clearance to the bottom of the unit.
• Ensure sear plates are positioned properly according to
sear plate installation instructions.
• Burner controls must be off when turning the gas
cylinder valve on.
• Do not light burners with the lid closed.
• Do not operate the rear burner(s) with the main burners.
• Do not close the side burner lid when operating or hot.
• Do not deep fry food on the side burner.
• Do not adjust the cooking grids when operating or hot.
• Do not move the appliance during use.
• Turn off the gas supply at the source after use.
• Do not modify the appliance.
• Maintenance should only be done when the grill is cool.
• Do not store lighters, matches or any other combustibles
inside the enclosure or condiment tray.
• Keep all electrical supply cords and fuel supply hoses away
from all heated surfaces.
• Clean the grease tray, drip pan, and sear plates regularly to
avoid build-up and grease fires.
• Keep the infrared burner and main burner venturi tubes free
from spider webs and other obstructions by inspecting and
cleaning it regularly.
• Do not allow cold water (rain, sprinkler, hose etc.) to contact
the heated grill. An immediate temperature change will chip
the porcelain and crack the ceramic burners.
• Do not use a pressure washer to clean any part of the grill.
• Do not locate this grill where it can be exposed to high
winds, especially when the wind can come from directly
behind the grill.
• Ensure a safe distance from flammable constructions
when using the appliance.
• Never cover more than 75% of the cooking surface
with solid metal.
• This appliance must be kept away from flammable
materials while in use.
• Always maintain proper clearances to combustibles:
27" (68.6cm) to the rear of the appliance, and
7" (17.8cm) to the sides.
• The minimum ambient operating temperature for safe use
of the appliance is 0 °F (-17.8 °C).
WARNING!
• The hook-up and installation of the gas and hose
connection must be performed by a licensed gas
fitter, and leak tested before operating the grill.
• Ensure the hoses do not contact any high
temperature surfaces of the grill.
• Accessible parts may be very hot. Keep young
children away.
• Keep fuel supply hoses away from any heated
surfaces, sharp edges, or dripping grease.
The lid of the grill and the
entire firebox can become
very hot when in use.
BE CAREFUL!
WARNING! Advises of a hazard that could result
in minor physical injury or property damage.
Wear protective gloves.
Wear safety glasses.
CAUTION! Hot surface.
Do not smoke while performing a gas leak test.
Sparks or flames will cause a fire, explosion, damage
to property, serious physical injury, or death.
Immediately shut off the gas supply and disconnect.
Never use an open flame to check for gas leaks.
Sparks or flames will cause a fire, explosion, damage
to property, serious physical injury, or death.
Important Information.
Getting Started
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Getting Started | 7
It is important when selecting a location for your gas grill to
ensure clearances to adjacent combustibles are met. This
appliance is intended for installation on an outdoor patio
or in your yard.
• This appliance shall only be used in an above ground
open-air situation with natural ventilation, without stagnant
areas, where gas leakage and products of combustion
are rapidly dispersed by wind and natural convection.
• Do not use in a building, garage, or any other enclosed area.
• Do not incorporate the appliance into any built-in or
slide-in construction. Do not obstruct any cylinder
enclosure ventilation openings.
• Do not obstruct any cylinder enclosure
ventilation openings.
Any enclosure in which the appliance is used shall comply
with one of the following:
• An appliance is considered to be outdoors if installed with
shelter no more inclusive than with walls on three sides,
but with no overhead cover. (Fig 1)
» All openings must be permanently open.
» Sliding doors, garage doors, windows, or screened
openings are not considered as permanent openings.
• An appliance is considered to be outdoors if installed
with shelter no more inclusive than within a partial
enclosure that includes an overhead cover and no
more than two sidewalls.
» The sidewalls may be parallel, as in a breezeway,
or at right angles to each other. (Fig 2 & Fig 3)
» All openings must be permanently open.
» Sliding doors, garage doors, windows, or screened
openings are not considered as permanent openings.
• An appliance is considered to be outdoors if installed with
shelter no more inclusive than within a partial enclosure
that includes an overhead cover and three sidewalls, as
long as 30% or more of the horizontal periphery of the
enclosure is permanently open. (Fig 4 & Fig 5)
» All openings must be permanently open.
» Sliding doors, garage doors, windows, or screened
openings are not considered as permanent openings.
Locating Your Grill
Fig. 4
Fig. 5
Fig. 1
Fig. 2 Fig. 3
30% or more of the
horizontal periphery
of the enclosure is
permanently open
and unrestricted.
Both ends
open
30% or more of the
horizontal periphery
of the enclosure is
permanently open
and unrestricted.
Getting Started
8 | Getting Started
Napoleon.com | PRESTIGE
Gas Connections
To a Gas Cylinder: Option 1
Use a propane cylinder of minimum 6 kg or a butane cylinder
of 13 kg constructed and marked in accordance with national
and regional codes. Ensure that the cylinder can provide
enough fuel to operate the appliance. If in doubt, check with
your local gas supplier.
Use a gas pressure regulator and hose supplied by Napoleon;
if not included, use a regulator and hose that meet European
Norm and regional codes. The recommended length of the
hose is 0.9 m. The hose must never be longer than 1.5 m.
NOTE: The hose should be replaced before the expiry
date printed on it.
Only place cylinders within the maximum width and height
dimensions inside the enclosure on the bottom shelf. Cylinders
that surpass the maximum dimensions must be placed outside
the enclosure on level ground. Refer to the diagram below for
specific measurements.
Hook-up and Installation
• Check the cylinder for dents or rust, and have it inspected
by your gas supplier.
• Never use a cylinder with a damaged valve.
• Place the cylinder in its designated area on the bottom shelf.
• Ensure the gas regulator hose has no kinks.
• Remove the cap or plug from the cylinder fuel valve.
• Tighten the regulator to the cylinder valve.
• Ensure the hose does not contact with the drip pan or
any high temperature surfaces of the grill because it will
melt and cause a fire.
• Ensure the cylinder is not left exposed to extreme heat
or direct sunlight.
• Leak test all joints prior to operating the grill.
See “Leak Test”.
• The cylinder must be mounted so that the pressure relief
valve (if equipped) is not oriented toward the normal
operating position of the user.
• Do not store a spare gas cylinder under or
near the appliance.
• Follow all specifications and instructions
precisely to prevent fire, explosion, property
damage, personal injury, or death.
• Disconnect the grill and its individual shutoff
valve from the gas supply piping system
during any pressure testing in excess of
½ psi (3.5 kPa).
• Do not use a gas cylinder that is more than
80% full.
• Position the flexible tube such that it is not
subjected to twisting.
WARNING!
310 mm
590 mm
NOTE: Inspect the LP gas cylinder valve seal for cracks,
wear, or deterioration each time the cylinder is replaced
or refilled.
Any LP gas cylinder showing signs of damage or deterioration,
including visible cracks and pitting, must be returned unused to
the seller.
Getting Started
Napoleon.com | PRESTIGE
Getting Started | 9
Replacement
The entire process of changing the gas cylinder must be done
away from any sources of ignition.
1. Close the cylinder fuel valve.
2. Detach the regulator from the cylinder valve.
3. Remove the cylinder from the bottom shelf
and replace with a new cylinder.
4. Follow Hook-up instructions.
To a House Gas Supply Line: Option 2
• If the grill is to be connected directly to a house gas
supply line, disconnect and discard the supplied hose
and regulator assembly and follow house gas supply line
hook-up instructions. An approved hose is available from
your Napoleon grill dealer.
• An isolation valve (or valves) must be fitted adjacent to the
appliance which, when closed, allow the complete burner
and control assembly to be disconnected for maintenance
or repair in accordance with national regulations.
• A gas supply hose and quick disconnect designed for
natural gas and certified for outdoor use are available
fornatural gas grills.
• Gas plumbing must supply the appropriate pressure to the
inlet of the grill. See Technical Data for specifications.
• Piping and valves upstream of the quick disconnect
are not supplied.
• The gas pipe must be sized to supply the heat input
specified on the rating plate, based on the length of the
piping run.
• Gas connection size (Internal regulator): 11/16" (1.75 cm).
1. Hook-up to a gas supply line must be performed by a
licensed gas fitter and leak tested before operating the grill.
2. Do not route the hose in close proximity to the
drip pan or over top of the back panel.
3. Ensure the hose does not contact any
high temperature surfaces.
Quick Disconnect
• Do not install the quick disconnect in an upward direction.
• A readily accessible manual shut-off valve must be
installed upstream of the quick disconnect, and as
close to it as possible.
• Connect the flared end of the hose to the fitting
on the end of the manifold tube or flex tube (if applicable).
• Tighten using two wrenches. Do not use thread sealer
or pipe dope.
• Leak test all joints prior to operating the gas grill.
See “Leak Test”.
• Close the individual shutoff valve to isolate the
grill from the gas supply piping system during any
pressure testing equal to or less than ½ Psi (3.5 kPa).
• Check the hose for evidence of excessive abrasion,
melting, cuts or cracks. If the hose is damaged, it
must be replaced with an assembly specifically
recommended by NAPOLEON.
The lid of the grill and the
entire firebox can become
very hot when in use.
BE CAREFUL!
WARNING!
Getting Started
10 | Getting Started
Napoleon.com | PRESTIGE
Technical Data
The following table lists gross heat input, gas usage values and orifice sizes corresponding to each burner per Gas Category:
Orifice Size Gross Heat Input (Total) Gas Usage (Total)
I II I II I II
P500V(X)
Main #60 1.40 mm
16.0 kW G30
14.0 kW G31
16.0 kW 1164 g/h 1525 L/h
Rear 1.25 mm #50
5.7 kW G30
5.0 kW G31
5.7 kW 415 g/h 543 L/h
Side #56 1.65 mm
5.0 kW G30
4.5 kW G31
5.0 kW 364 g/h 476 L/h
P665V(X)
Main #60 1.40 mm
20.0 kW G30
17.5 kW G31
20.0 kW 1455 g/h 1906 L/h
Rear 1.25 mm #50
5.7 kW G30
5.0 kW G31
5.7 kW 415 g/h 543 L/h
Side #56 1.65 mm
5.0 kW G30
4.5 kW G31
5.0 kW 364 g/h 476 L/h
Gas Category I
3P(30)
I
3P(37)
I
3P(50)
I
3B/P(30)
I
3+(28-30/37)
I
3B/P(50)
I
2H
I
2E
Orifice Sizes I I I I I I II II
Gases / Pressures
G31 at
30 mbar
G31 at
37 mbar
G31 at
50 mbar
G30/G31
at 30 mbar
G30 at
28- 30
mbar/
G31 at
37 mbar
G30/G31
at
50 mbar
G20 at
20 mbar
G20 at
20 mbar
Countries FI, NL, RO
BE, CH,
CZ, ES,
FR, GB,
GR, HR, IE,
IT, LT, NL,
PL, PT, Sl,
SK
AT, CH,
CZ, DE,
GR, NL, SK
BE, BG,
CY, DK,
EE, FI, FR,
GB, GR,
HR, HU, IT,
LT, MT, NL,
NO, RO,
SE, Sl, SK,
TR
BE, CH,
CY, CZ,
ES, FR,
GB, GR, IE,
IT, LT, PT,
Sl, SK, TR
AT, CH,
DE, FR, SK
AT, BG,
CH, CZ,
DK, EE,
ES, FI, GB,
GR, HR, IE,
IT, LT, LV,
NO, PT,
RO, SE, Sl,
SK, TR
DE, LU,
PL, RO
The following table lists all certified gases and pressures.
Verify the information on the rating plate corresponds
with this list.
NOTE: Only use regulators that supply the pressure
listed here.
• Check the hose for evidence of excessive abrasion, melting, cuts
or cracks. If the hose is damaged, it must be replaced with an
assembly specifically recommended by Napoleon.
WARNING!
Getting Started
Napoleon.com | PRESTIGE
Getting Started | 11
Leak Test
Why and When to Leak Test?
A leak test confirms no gas is escaping after you connect
the hose to the gas supply.
Each time the tank is refilled and reinstalled, ensure that
there are no leaks in the fitting where the regulator
connects to the tank.
Leak test this grill before use, annually, and when
any gas components are replaced.
Leak Test Steps
1. Do not smoke while performing the test.
2. Remove all sources of ignition.
3. Turn all burner controls to the off position.
4. Turn the gas supply valve on.
5. Brush a half-and-half solution liquid soap and
water onto all joints and connections of the
regulator, hose, manifolds, and valves.
6. Bubbles indicate a gas leak.
If you Find a Leak
1. Tighten any loose joints.
2. If the leak cannot be stopped, immediately shut
off the gas supply and disconnect the grill.
3. Have the grill inspected by a certified installer, or dealer.
4. Do not use the grill until the leak has been fixed.
• Never use an open flame to check for gas leaks.
Sparks or flames will cause a fire, explosion, damage
to property, serious physical injury, or death.
• Only use the pressure regulator and hose
assembly supplied with the grill, or one in
conformity with local codes.
DANGER!
Operation
12 | Operation
Napoleon.com | PRESTIGE
Lighting Your Grill
Is it the very first time? Perform a Burn-off
Remove warming rack and run the main burners on high for
30 minutes. It is normal for the grill to emit an odor the first
time it is lit. This odor is caused by the “burn-off” of internal
paints and lubricants used in the manufacturing process and
will not occur again.
Main Burner Lighting
1. Open grill lid.
2. Push and slowly turn any main burner knob
counter clockwise to HIGH position until pilot
lights. Continue to push down on the control
knob until the burner lights and then release.
3. If the pilot does not light – immediately turn the control
knob clockwise to the OFF position. Repeat step 2.
4. If the pilot and burner will not light in 5 seconds
– turn the control knob clockwise to the OFF
position. Wait 5 minutes for gas to dissipate. Repeat
steps 2 and 3, or light with a match. (Fig. 6).
Operation
Fig. 6
Rear Burner Lighting (if equipped)
1. Open grill lid.
2. Remove warming rack.
3. Push and slowly turn rear burner knob counter
clockwise to HIGH position.
4. Press and hold igniter button until the burner lights,
or light by match.
5. If the burner will not light – turn burner control knob
clockwise to the OFF position. Wait 5 minutes.
Repeat step 3 and 4. (Fig. 6).
• Do not operate the rear or side burner while performing a Burn-Off.
WARNING!
• Do not use the rear burner while operating the main burner.
WARNING!
Right
Centre
Burner
LightsIgniter
Left
Burner
Infrared
Side
Burner
Left
Centre
Burner
Rear
Burner
Right
Burner
Operation
Napoleon.com | PRESTIGE
Operation | 13
Side Burner Lighting (if equipped)
1. Open burner cover.
2. Push and slowly turn side
burner knob counter clockwise
to HIGH position.
3. Press and hold igniter button until
the burner lights, or light by match.
4. If the burner will not ignite
within 5 seconds – turn burner
control knob clockwise to the
OFF position. Wait 5 minutes.
Repeat step 2 and 3. (Fig. 7).
Lighting with a BBQ lighter
1. Clip the match into the
supplied BBQ lighter.
2. Insert the lit match through the
cooking grids and sear plates.
3. While turning the corresponding
burner knob to high. (Fig. 8).
• Ensure all burner controls are in the
OFF position before slowly turning on
gas supply valve.
• Follow the lighting instructions carefully.
• Make sure the lid of the grill is OPEN
while igniting.
• Do not adjust the cooking grids while
the grill is hot, or operating.
• Regularly clean grease out of the entire
unit, including the grease tray and
the sear plates, to avoid build-up and
grease fires.
WARNING!
1
3
2
Fig. 7
Fig. 8
Operation
14 | Operation
Napoleon.com | PRESTIGE
Grilling Instructions
Main Burner Use
• Preheat the grill before searing food by operating
all main burners on high with the lid closed for
approximately 10 minutes.
• Food cooked for only a short time such as fish and
vegetables can be grilled with the lid open.
• Grilling with the lid closed ensures higher and consistent
temperatures that cook meat more evenly and can reduce
cooking times.
• The cooking grids can be oiled before preheating to
reduce sticking when grilling lean meat such as chicken
breast, or pork.
• Food that takes longer than 30 minutes such as roasts can
be cooked indirectly with the burner lit opposite the food.
See Indirect Grilling.
• Trim excess fat off meat to prevent flare-ups, or reduce the
temperature of the grill.
• Flare ups – move food away from the flames and reduce
the heat. Leave the lid open.
Direct Grilling
This method is often used for searing, or food cooked for
only a short time such as hamburgers, steaks, chicken, or
vegetables.
Place food on the cooking grids directly over the heat. Sear
meat first to trap-in the juices and flavor. Lower the grill
temperature to finish cooking to your preference.
Indirect Grilling
This method uses lower temperatures and circulates heat
around the food cooking it slowly and evenly. Use this method
to cook larger cuts of meat, or food prone to flare-ups such as
roast, chicken, or turkey.
Turn one or more burners on and place food on the cooking
grid where there is no flame, or burner on.
Grilling at a lower temperature and slower cooking time results
in more tender meats.
Monitoring Grill Temperatures
Some models are equipped with two temperature indicators.
A lid-mounted gauge indicates the air temperature within
the cooking enclosure and is the preferred reference for the
indirect cooking method. A base-mounted sensor measures
the temperature at the cooking grids and is the preferred
reference for the direct cooking method. While optimized
airflow throughout the cooking enclosure maximizes heating
rates and temperature uniformity, several factors influence
temperature readings, including:
Food and Accessories Placement
• Large food items or cookware accessories, such
as griddles and planchas, can trap heat over top of
the cooking grid temperature sensor. This may lead
to elevated sensor readings while also reducing lid
temperature gauge readings as heat is directed elsewhere.
Burners in Operation
• Temperature readings are affected by burner settings,
as well as the base-mounted sensor’s proximity to grill
burners which are in operation.
• Never grill food directly on the flame side burner.
It is designed for use with pots and pans only.
• Do not close side burner lid while it is
operating or hot.
• Do not deep fry food on the side burner. Cooking
with oil can be dangerous.
• Regularly clean grease out of the entire unit,
including the grease tray and the sear plates, to
avoid build-up and grease fires.
DANGER!
Use a thermometer to check
the internal temperature
of meat to ensure it is
cooked perfectly.
GRILLING
PRO TIP!
Operation
Napoleon.com | PRESTIGE
Operation | 15
Time Elapsed
• The temperature indicators have different response times
and may initially display varied readings as the appliance
heats up. However, similar readings will be achieved once
internal temperatures have stabilized.
For best results, utilize the temperature sensor feature
along with the lid temperature gauge to fully compare the
cooking environment against your target range. Allow time
for temperatures to stabilize and adjust burner control
settings accordingly.
Infrared Main Burner Use (if equipped)
Follow the “Main Burner Lighting” Instructions and operate
on high for 5 minutes with the lid closed or until the ceramic
burners glow red.
Cook the food directly on the grid(s) following the directions
on the "Infrared Grilling Guide". Food can be seared on the
infrared burner and then transferred to the main burners of the
grill to finish cooking over direct or indirect heat, depending on
your taste and preference.
Flame Side Burner (if equipped)
The flame side burner can be used like a stove top to
make gravy or soups. The maximum pot or pan diameter
is 10” (25 cm). Be sure your grill is in a location protected
from the wind, or the performance of the side burner
will be affected.
Infrared Side Burner (if equipped)
To operate, follow the “Side Burner Lighting” instructions. The
infrared heat provides an even cooking area for searing food
when it’s set to high. Some side burner models have a height-
adjustable cooking grid. The maximum recommended pot or
pan diameter is 10” (25 cm).
Grilling at Night (if applicable)
Illuminate the control knobs by pushing the light bulb icon on the
control panel. When a burner is operating, the corresponding
knob will glow red, while the rest will remain blue.
Wind Guard
Keep your grill cooking smoothly in windy conditions up to
11 km/h (6.8 mph). Designed to attach easily to your grill, this
guard acts like a shield against gusts of wind, helping to
maintain consistent heat for evenly cooked meals. Just adjust
it to fit your grill, and you're ready to grill with confidence, no
matter the weather. The guard can be folded and tucked away
under the side burner lid for easy storage when the side burner
is not in use.
NOTE: The wind guard must be installed when
using the side burner. This enhances safety and
reduces cooking times.
Turn the grill perpendicular
to the wind direction to
minimize its effects.
GRILLING
PRO TIP!
• Do not leave food unattended on any lit burners.
• Keep the lid open if main infrared burner is set on high to prevent
accidentally burning food.
WARNING!
Operation
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How to Use the Rotisserie
Assembling Your Rotisserie Kit (if equipped)
Note: Remove the warming rack prior to using the rear burner and spit rod. Extreme heat will damage the warming rack.
Install the rotisserie motor on the side of the grill using the mounting bracket(s). Some models have pre-mounted brackets.
1. Once the bracket has been fastened to the grill,
slide the rotisserie motor onto the bracket.
2. Slide the first rotisserie fork just past the middle of
the spit rod and tighten into place. Thread the meat
onto the spit rod and push the meat into the fork.
Slide the second rotisserie fork on the opposite
end of the spit rod and push the fork into the
meat until secure. Tighten the fork into place.
3. Carefully insert the pointed end of the spit rod
into the rotisserie motor and set the opposite end
across the hangers. The heavy side of the meat
will naturally hang down to balance the load.
4. Slide the stop bushing onto the spit rod until it
is past the inside of the hood. This will secure
the side to side movement of the spit rod.
5. Tighten the stop bushing and spit rod handle. Place a
metal dish under the meat to collect the drippings.
IMPORTANT! Always wear gloves when
handling components of the grill.
Tips about using the Rotisserie:
• Operate the rear burner on high until the meat browns.
Reduce heat. Keep lid closed.
• Use a thermometer to check the internal temperature
of the meat.
• Roasts and poultry should brown on the outside and
stay tender on the inside.
• Use drippings to baste and make gravy.
• A 3-pound chicken takes approximately 1 ½ hours on
medium to high.
• Be mindful of your rotisserie motor capacity (15lb.).
Never overload your equipment.
• Be sure to always set an evenly balanced load
on your rotisserie.
How to cook multiple chickens
Tie or skewer wings to the body of the chickens.
1. Slide rotisserie fork onto spit rod.
2. Thread first chicken onto spit rod until it is
held into place by the rotisserie fork. Tighten.
3. Thread next 2 chickens onto spit rod so all the
chickens are close together.
4. Slide second rotisserie fork onto spit rod and push
into chicken until all 3 chickens are squeezed
together tightly. Tighten.
2
1
4
3
Operation
Napoleon.com | PRESTIGE
Operation | 17
The Grilling Experience Checklist
Refer to this list every time you grill
Read Owner’s Manual
Be sure to have read the owner’s manual and all the
safety instructions.
Clean grease tray
Always ensure you clean the grease tray prior to
grilling to avoid fires and flare-ups.
Check the hose
Ensure the grill is off and cool. Check the hose for
evidence of excessive abrasions, or cuts. Have the
hose replaced before use if the hose is damaged.
Preheat and clean grids
Coat the grids with vegetable shortening and
preheat your grill to burn off excess residue and
prevent sticking. Clean cast iron grids with a brass
wire brush and stainless steel grids with a stainless
brush. See "Cleaning Instructions".
NOTE: Stainless steel cooking grids are
corrosion resistant and require less maintenance
than cast iron grids.
Prep area
Make sure everything you need while grilling such as
your utensils, seasonings, sauces, and dishes are
within your reach. Don’t leave your food unattended,
or it could burn.
Flip once and do not peek
Try not to open the lid and peek too much, or heat
will escape and throw your temperature and cooking
times off. Flip your food only once, especially steak
and chicken.
Leave space
Leave some space on the grill and between food, so
you have room to move food around if you need to.
Use a thermometer
Use a thermometer to ensure food is cooked
thoroughly. Follow the appropriate temperatures
guidelines for all types of meat, especially poultry.
How to Season Cast Iron Cooking Grids (if equipped)
NOTE: If rust has formed on the cast iron grids,
remove the rust with scouring pad or brass brush
and repeat the seasoning process.
Grapeseed Oil
Sunflower Oil
Soybean Oil
Extra Virgin Olive Oil
Canola Oil
If not available, select an oil
or fat that has a high smoke
point. Do not use salted fats
like butter or margarine.
OIL AND FAT
SUGGESTION!
Always preheat the
grill before cooking to
burn off leftover residue
and prevent food from
sticking to the grate.
GRILLING
PRO TIP!
Discover inspiring recipes
and grilling techniques in
Napoleon's cookbooks or visit
www.napoleon.com
GRILLING
PRO TIP!
CAUTION!
This procedure MUST be done prior to first use and repeated every 3-4 uses to keep grids looking new.
1. Remove cast iron grids from the grill.
2. Wash grids with warm soapy water and soft cloth.
Pat dry and allow grids to completely dry.
3. Apply fat/oil evenly using a silicone
brush on both sides.
4. Preheat appliance to 350 °F - 400 °F (176 °C - 204 °C).
5. Install cooking grids and cook for 30 minutes.
6. Apply a second even coat of fat/oil on cooking grids,
and keep cooking for 30 more minutes.
7. Grids are now seasoned.
Operation
18 | Operation
Napoleon.com | PRESTIGE
Insert the batteries into the compartment.
Remove the protective plastic and plug one or more
probes into your appliance.
Alternatively, the
device can be powered
using a direct supply
through the USB Type
C port. To do this, use
a 5V 1A adapter. It
is recommended to
remove the batteries if
using direct supply to
prevent corrosion and
prolong battery life.
Ensure your device is turned on.
Quick Start Instructions
When using meat probes, ensure that the
tip of the probe is inserted into the thickest
section of the food, avoiding bones or fat.
Follow the instructions in the next section
to connect to the Napoleon Home App.
Enjoy your meal!
1
2
3
4
5
6
Scan this QR code for
direct access to the
Napoleon Home App
website.
Operation
Napoleon.com | PRESTIGE
Operation | 19
Napoleon Connectivity
HOW DOES IT WORK?
Access your appliance remotely by
downloading the Napoleon Home
App from the App Store or Google Play.
In order to access the app, you will
be required to create an account by
following the instructions listed within the
app (see below for details).
By pairing your appliance to the
Napoleon Home App via Wi-Fi, you gain
control to all modes and functions of the
appliance.
All notifications and alarms are sent
through the app to keep you connected
with ease.
Register an account with the
Napoleon Home App OR sign-in
using your Facebook, Google, or
Apple account information.
Enter user information and create a
password for the account.
Select the country in which the
appliance is located.
The information entered in Step 3
will be registered to the Napoleon
Home App and a confirmation will
be sent to the email provided.
Open email inbox and select the confirmation link.
Note: The confirmation link must be opened on the
device that the Napoleon Home App is installed on.
If no email is found, click “Re-Send
Confirmation Link” and check junk folder.
NAPOLEON HOME APP
LET'S GET STARTED
1 Register
2 Create
3 Almost there
4 Confirm
5 Re-confirm
Operation
20 | Operation
Napoleon.com | PRESTIGE
Ensure your device is turned on.
Select the Wi-Fi network and
enter your credentials.
Select “Add Device” and accept
the permissions.
Enter a custom name for your
device, or proceed with default
name provided.
Search for devices and select the
device from the list.
You are now connected.
ADDING A DEVICE
To finalize initial pairing with
your smart device, press
down on your display for 10
seconds until it restarts.
6 Power On
7 Add Device
8 Search
9 Network Connection 10 Add Nickname 11 Success
Operation
Napoleon.com | PRESTIGE
Operation | 21
ACCU-PROBE
®
Cook Assist
Confidently tend to the grill and your guests while using
the integrated ACCU-PROBE
®
technology. Monitor internal
grill temperature. Easily program your food type, target
temperature, and cooking time using your smart device with
the Napoleon Home App.
You will receive notifications on your device when your
food is cooked to perfection. ACCU-PROBE
®
supports both
Wi-Fi and Bluetooth
®
connectivity. If your default Wi-Fi is
not available, the Bluetooth
®
function allows you to connect
to ACCU-PROBE
®
with ease. The device must be initially
provisioned using Wi-Fi, then only Bluetooth
®
will be available.
See "Quick Start Instructions" and "Napoleon Home App"
sections for more information on getting connected. Download
the Napoleon Home App and enjoy smart cooking.
Any use of such marks and logos as indicated are owned by the
respective owners and any such use by Wolf Steel Ltd. is under
license: Bluetooth
®
by Bluetooth SIG, Inc. Other trademarks and
trade names are those of the respective owners: Android™ and
Google Play™ are trademarks of Google Inc.; Apple, iPhone
®
,
and the Apple App Store is a trademark of Apple Inc.; iOS is a
trademark or registered trademark of Cisco Inc.
Compatible Devices
The Napoleon Home App is designed to work with a wide
range of Android and iOS devices. Device compatibility
is not guaranteed due to numerous different models and
manufacturing standards.
Display Overview
Power button
Tank scale
Bluetooth
Wi-Fi
F°/C° units
Timer
Meat probe
temperature
Grill
temperature
Battery
charge
Operation
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Display Operation
Function Action Duration Description
Paring Mode Press and hold 10 seconds
When the system restarts, the Napoleon logo will
appear. The Wi-Fi and Bluetooth
®
icons will flash,
indicating that the device is in pairing (Access Point
mode). You will need to provision the device again
using the Napoleon Home App.
This process should be completed when the
display is active. If the display is off or in display
timeout, continue to press and hold the button until
Access Point Mode is reached.
Display On/Off Press and hold 3 seconds
The Napoleon logo will appear, accompanied by
an audible alert. The display will cycle on or off,
depending on its current status.
Wake-up Display
(On Battery Power Only)
Single tap N/A
After awakening, the display will seamlessly return
to its previous state.
Temperature
Unit Change
Single tap N/A Toggle between Celsius and Fahrenheit.
In Winter Conditions
For the best experience in winter conditions, use the control
panel button to toggle the display on or off. This allows for
functionality without the need to remove gloves. Simply long-
press the control panel button for more than 3 seconds.
NOTE: The display turns off after 5 minutes of inactivity,
returning to default brightness when prompted by user
action. If any activity occurs during this time,
the 5-minute period resets.
Operation
Napoleon.com | PRESTIGE
Operation | 23
Safety Glow
Illuminate the control knobs by pushing the light bulb
icon on the control panel. When a burner is operating, the
corresponding knob will glow red, while the rest will remain
blue. In order to conserve battery life, the knobs glowing blue
will turn off after 1 hour by default, while the rest will remain red.
The shutoff time of 1 hour for battery powered operation can
be adjusted within the app. When using a USB power source,
the shutoff timer for the lights will be cancelled.
Low Battery
Monitor the battery level status through the app and
display. When the system draws power from a battery source,
flashing knobs indicate low battery. The system transmits
an alert to your device and will shut down once the battery
is nearly depleted. Replace the batteries as necessary. The
following indicators represent the approximate levels of charge
remaining in the batteries:
Temperature Alerts
The system can provide audible alerts when target
temperatures have been reached. The display will
indicate which probes have a target temperature set.
Timer Alerts
The display will indicate when a timer has been set.
The system can provide audible alerts when a
timer has ended.
Propane Tank Scale
The system can continuously monitor the propane
remaining in the tank and provide the status at a
quick glance.
Zero the Scale
Before calibrating:
• Remove the empty tank from the scale. Press the
designated button to initiate zero tare.
• Wait 20 seconds for the taring process.
• Place the new tank on the scale after zero tare
completion.
Select the Tank
• Launch the Napoleon Home App.
• Navigate to the tank scale section.
Select Tank and Region:
• Select "New Tank Scale."
• Choose your region (North
America, Europe or Custom).
• For North America, default
tank weights are selected.
• For Europe, select from
the list of available tanks
specifications.
Custom Tank (Optional):
• If you choose custom tank,
input the empty tank weight
and its full weight. This ensures
precise measurements.
» Empty Tank Weight (lbs/kg):
Enter the weight of the
empty tank.
» Full Tank Weight (lbs/kg):
Enter the weight of the
full tank.
• Ensure accurate values before
proceeding with placing tank in
the holder.
NOTE: It may take about 1
minute to get the data updated to the app.
System Monitoring
Green – Full Orange – 50% Red - Low
Green – 100% Orange – 50% Red – 20%
Flashing Red – Low
Operation
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Napoleon.com | PRESTIGE
Safeguards
• Avoid high humidity or extreme temperatures.
• Avoid long exposure to direct sunlight or strong
ultraviolet light.
• Do not disassemble or try to repair the unit on your own.
• Do not expose the unit or its accessories to flammable
liquids, gases, or other explosives.
• Probes can operate from -4 ° F (-20 ° C) to 572 ° F (300 ° C).
• Probe cords can operate from -4 ° F (-20 ° C) to
716 ° F (380 ° C).
• IMPORTANT: Do not allow the probes to be directly
exposed to flames or temperatures exceeding
572 ° F (300 ° C).
• For accurate readings, insert the probes into the center
of meat, ideally before it is placed on the grill.
• IMPORTANT: Point the tips of the probes downward but
do not allow the tips to touch the cooking grids. Also try to
ensure that probes do not touch the body of the grill.
• Place meat on the side of the grill closest to the
thermometer.
• Position the cord at a high exit point so the cord stays
sufficiently above the cooking grids when the lid is
closed.
• Alternatively, probe handles may be positioned under the
lid seal. Ensure the sides of the grill do not exceed the
highest probe operating temperature.
• When using more than one probe, colored probe
rings can help identify the number of each probe. Place
each ring around the probe tip and push until
it reaches the base holder.
Clearance
• Check that the cooking area does not exceed the
maximum temperature and cords are not kinked
or frayed by closed doors or lids.
• First check the cord clearance at ambient temperature
with the lid closed. Examine the cord for any severe
kinking or bending. Then turn the grill ON and check
for hot spots where the cord may make surface contact.
Storage
• Use the probe storage provisions on the side shelf
when preparing to cook. Unplug the probes and bring
them indoors when not in use to protect them from the
elements.
• After cooking, do not
return the probes to the
holder until they cool off.
WARNING!
Grilling Guide
Napoleon.com | PRESTIGE
Grilling Guide | 25
Infrared Grilling Guide
Food Control Knob Setting Cooking Time Suggestions
Steak
1 inch (2.54 cm) thick.
HIGH
2 minutes each side.
Rare – 4 minutes
Ask for marbled fat in cut.
Fat is a natural tenderizer and
keeps meat juicy.
HIGH to MEDIUM
High heat 2 minutes each side
then turn to medium heat.
Medium – 6 minutes
Well Done – 8 minutes
Hamburger
½ inch (1.27 cm) thick
HIGH
2 minutes each side.
Rare – 4 minutes
Keep patties all the same
thickness for equal cooking
times. Patties 1 inch thick or
more should be grilled using
indirect heat.
HIGH
2 ½ minutes each side.
Medium – 5 minutes
HIGH
3 minutes each side.
Well Done – 6 minutes
Chicken
HIGH, MEDIUM, LOW
2 minutes each side then
medium-low to low heat.
20 – 25 minutes
Slice joint connecting the thigh
and leg ¾ through for the meat
to lie flat on the burner and
cook evenly.
Pork Chops
MEDIUM 6 minutes each side
Choose thick cuts for more
tender meat. Trim off excess fat.
Spare Ribs
HIGH to LOW
High for 5 minutes
then low until finished.
20 minutes each side
turning often
Choose lean meaty ribs.
Grill until meat pulls easily
from the bone.
Lamb Chops
HIGH to MEDIUM
High for 5 minutes
then Medium until finished.
15 minutes each side
Choose thick cuts for more
tender meat. Trim off excess fat.
Hot dogs
MEDIUM to LOW 4 – 6 minutes
Select larger wieners and slit
lengthwise before grilling.
Cleaning
26 | Cleaning
Napoleon.com | PRESTIGE
Cleaning Instructions
• Always wear protective gloves
and safety glasses when
cleaning your grill.
• Accumulated grease is a fire
hazard.
• Cleaning should only be done
when the grill is cool to avoid the
possibility of burns.
DANGER!
First Time Use
1. Wash grids by hand with water and mild dish soap
to remove any residue from the manufacturing
process. DO NOT wash in a dishwasher.
2. Rinse thoroughly with hot water and dry completely with a
soft cloth to prevent moisture from entering the cast iron.
Cast Iron Grids
• Season your grids every 3-4 uses to add a protective
coating to prevent corrosion See Grilling Tips – How to
Season your Cast Iron Cooking Grids.
Stainless Steel Grids
• Stainless steel cooking grids can be cleaned by
preheating the grill with every use and using a wire brush
to remove residue.
• Stainless steel grids will permanently discolor from
regular use because of high temperatures when grilling.
Infrared Side Burner
• Most drippings and food particles that fall on the infrared
burner surface incinerates immediately because of the
high intensity heat.
• Do not clean the ceramic tile with a wire brush.
• Do not use water or other liquids to clean the burner.
An immediate change in temperature will cause
cracking of the ceramic tile.
• Every 3-4 uses, light burner and operate on high for 5-10
minutes to remove any left-over residue.
Cleaning
Napoleon.com | PRESTIGE
Cleaning | 27
Inside of the Grill
1. Remove the cooking grids.
2. Clean the inside of the grill at least every 3 months
under moderate use, or more frequently as required.
3. Use a brass wire brush to clean loose debris
from the sides and underneath the lid.
4. Scrape the sear plates with a putty knife or scraper.
Use a wire brush to remove the ash.
5. Remove the sear plates and brush debris from the
burners with a wire brush.
6. Sweep debris from inside the grill into the drip pan.
Aluminum Castings
Clean with warm soapy water at least once per season.
Aluminum doesn’t rust, but high temperatures and weathering
can cause oxidization on the surface of the castings that look
like white spots.
See “Maintenance Instructions” for more information on how
to prevent oxidized aluminum.
Drip Pan
Every grill head, side burner and drop-in burner have a
corresponding drip pan. It is easily accessible through
doors or openings.
• Grease and excess drippings collect in the drip pan
located beneath the grill and accumulate in the disposable
grease tray below the drip pan (if applicable).
• Only use Napoleon approved liners on the drip pan. Never
use aluminum foil, sand or any other unapproved material.
This can prevent grease from flowing properly.
• Clean frequently to avoid grease build-up – approximately
every 4-5 uses.
Cleaning steps:
1. Slide the drip pan from the grill to access the
disposable grease tray or to clean the drip pan.
2. Scrape the drip pan out with a putty knife or scraper.
3. Replace the disposable grease tray every 2-4
weeks depending on grill usage (if applicable).
4. See your Napoleon Grill dealer for supplies.
Cleaning
28 | Cleaning
Napoleon.com | PRESTIGE
Control Panel
ONLY use warm soapy water. Text is printed directly on the control
panel and will gradually rub off if abrasive or stainless steel
cleaners are used. Proper cleaning of the control panel whenever
it become dirty will ensure the text remains dark and legible.
Outside Grill Surface
Clean the outside of the grill once a month under moderate
use, or more frequently as required.
• Only use a non-abrasive cleaner.
Abrasive cleaners or steel wool will scratch the finish.
• Always wipe in the direction of the grain.
• Handle porcelain enamel components with care.
• The baked-on enamel finish is glass-like and will chip if struck.
Stainless steel parts discolor overtime when heated and will
turn a golden or brown hue. This is normal and won’t affect the
performance of the grill.
• Barbecue sauce and salt can be corrosive and will
cause rapid deterioration of the grill components
unless cleaned regularly.
• Ensure all burners are turned off and grill is cool
before cleaning. Do not use oven cleaner to clean
any part of the grill.
• Do not put cooking grids or any other parts of the
grill in a self-cleaning oven to clean. Clean the grill
in an area where cleaning solution won’t harm
decks, lawns, or patios.
WARNING!
Cleaning
Napoleon.com | PRESTIGE
Cleaning | 29
Always wear protective
gloves and safety glasses
when servicing your grill.
SAFETY FIRST!
Insect Screen and Burner Ports
Spiders and insects are attracted to small enclosed spaces.
Napoleon has equipped the burner with an insect screen on
the air shutter. This reduces the likelihood of insects building
nests inside the burner, but doesn’t eliminate the problem.
A nest or web can cause the burner flame to burn a soft yellow
or orange and cause a fire or flashback at the air shutter
underneath the control panel. Refer to the following steps
if this occurs.
1. Remove the screw (s) that attaches the burner to the
back wall of the grill. Slide the burner back and
upwards to remove. (Fig.9)
2. Clean the inside of the burner using a flexible venturi tube
brush or, for delicate areas, a soft bristled brush
to gently remove debris.
3. Shake loose debris from the burner through the gas inlet.
4. Check the burner ports and valve orifices for
blockages: burner ports can close over time
because of cooking debris and corrosion.
5. Use an opened paper clip, or the supplied port
maintenance bit to clean burner ports.
6. Drill out blocked ports using the supplied drill bit in a small
cordless drill: this can be done with the burner attached
to the grill, but it’s easier if removed from the grill.
7. Do not flex the drill bit when drilling the ports because
the drill bit will break.
8. This drill bit is for burner ports NOT for brass orifices
that regulate the gas flow to the burner.
9. Do not enlarge the holes.
10. Ensure the insect screen is clean, tight, and free of
any lint or other debris.
11. Reverse the procedure to reinstall the burner.
12. Ensure the valve enters the burner when installing.
13. Replace sear plate mount and tighten screws to
complete re-installation.
Temperature Probes
• Clean the probes before using for the first time.
• Hand wash the metal portion of probes and dry thoroughly
after each use. Do not wash in a dishwasher.
• Probes are rust-proof and corrosion resistant. Do not use
any chemicals or cleaning solutions to clean the probes
except mild soap.
NOTE: The probe jacks, probe cables, and display unit
are water resistant but should not be left in the rain. The
appliance should never be immersed in water.
• It is very important the valve/orifice enters the
burner tube when reinstalling the burner after
cleaning and before lighting your grill, or a fire or
explosion could occur.
• Avoid unprotected contact with hot surfaces.
• Do not use abrasive cleaners or steel wool on any
painted, porcelain, or stainless steel parts of your
grill because it will scratch the finish.
DANGER!
Fig. 9
Maintenance
30 | Maintenance
Napoleon.com | PRESTIGE
Maintenance Instructions
General Requirements
This grill should be thoroughly inspected and serviced annually
by a qualified service person.
• Do not obstruct the flow of ventilation and combustion air.
• Keep the cylinder enclosure ventilation openings located
on the side of the cart or enclosure and front and back of
the bottom shelf clear from debris.
• Sealed parts must not be manipulated by the user.
Combustion Air Adjustment
IMPORTANT! This must be done by a
qualified gas installer.
• The air shutter is factory set and should not require
adjusting under normal conditions. Adjustments might be
required under extreme field conditions.
• The flames of the air shutter will be dark blue, tipped with
light blue and occasionally yellow when adjusted correctly.
• Too little air flow to the burner will produce soot and lazy
yellow flames.
• Too much air flow to the burner will cause flames to lift
erratically and cause igniting difficulties.
Adjusting the Air Shutter
1. Remove cooking grids and sear plates. Leave lid open.
2. You may have to open the cabinet door or remove
the top drawer (if equipped) to access the air shutter
screw located at the mouth of the burner.
3. Remove the back cover to adjust rear tube burner
air shutter.
4. Loosen air shutter lock screw and open or close
air shutter as required.
5. Light the burners on high.
6. Visually inspect burner flames.
7. Turn burners off, tighten locking screws, and replace
removed parts when shutters are set correctly.
8. Ensure insect screens are installed.
NOTE: Infrared burners have no air adjustment.
Burner Port
Yellow Tip
Dark Blue
Light Blue
• Keep the grill away from combustible materials, gasoline, and
other flammable vapors and liquids.
WARNING!
Contact the Napoleon
customer solutions
department for
recommended
replacement parts
1-866-820-8686.
WE WANT TO HELP!
Maintenance
Napoleon.com | PRESTIGE
Maintenance | 31
Stainless In Harsh Environments
Stainless steel oxidizes or stains in the presence of chlorides
and sulfides, especially in coastal regions, warm and highly
humid areas, and around pools and hot tubs. These stains look
like rust, but they can be easily removed or prevented. Wash
stainless and chrome surfaces every 3-4 weeks. Clean with
warm soapy water.
Burner Maintenance
• Extreme heat and a corrosive environment can cause
surface corrosion to occur even though the burner is
made from heavy wall 304 stainless steel.
Maintenance and Protection of Infrared Burners
Your infrared burners are designed to provide a long
service life, but you must be careful to prevent cracking of
their ceramic surfaces. Fractures will cause the burners to
malfunction.
IMPORTANT! Damage resulting from by failure
to follow these instructions is NOT covered by
your grill warranty.
Door Adjustment
The appliance cart doors can be adjusted if they are uneven.
1. Locate the adjustment bracket at the top of the door.
2. Using a screwdriver, turn the door adjustment screw
clockwise to raise the door, or counterclockwise to lower it.
3. After one or two turns of the screwdriver, open and close
the door and check alignment at the top of the doors.
4. If necessary, repeat these steps until the doors are aligned.
Clearance Ventilation of Hot Air
• Hot air must have a way to escape the grill for the burners
to function properly.
• The burners can become deprived of oxygen if the hot air
is not allowed to escape causing them to back-flash. The
ceramic can crack if this occurs repeatedly.
Steps to Avoid Damaging Ceramic Surfaces
1. Never douse a flame or control flare-ups with water.
2. Do not allow cold water (rain, sprinkler, hose etc.) to come
in contact with hot ceramic burners. An immediate change
in temperature will cause cracking of the ceramic tile.
3. A ceramic burner that becomes wet before
use will create steam when operated later and
produce pressure that will crack the ceramic.
4. Repeated soaking of the ceramic can cause it
to swell and expand producing pressure that
will make the ceramic crack and crumble.
5. Inspect the ceramic for possible water soaking if you
find standing water in the grill. Remove the burner if
the ceramic is wet. Turn it upside down to drain the
excess water. Bring ceramic indoors to dry thoroughly.
6. Do not allow hard objects to impact the burner.
Take care when inserting or removing cooking grids
and using accessories.
• Turn off gas at the source and disconnect the unit
before servicing.
• Maintenance should only be done when the grill is
cool to avoid the possibility of burns.
• A leak test must be performed annually and when
any component of the gas train is replaced, or
when the smell of gas is present.
Never cover more than
75% of any main or side
burner cooking surface
with any solid metal
(e.g. griddles or pans)
SAFETY FIRST!
DANGER!
Maintenance
32 | Maintenance
Napoleon.com | PRESTIGE
Leveling Your Appliance
Adjustable casters assist with leveling
the appliance.
1. Engage the wheel brakes
on the casters opposite to
the one being adjusted.
2. Carefully lift and support
the appropriate side of the
appliance base to allow the
caster to rotate freely.
3. Loosen the retaining nut at
the top of the caster stem.
4. Use a wrench to rotate the bottom
caster stem nut counterclockwise to
lower that corner of the appliance,
or clockwise to raise it.
5. Once the desired height is
reached, tighten the retaining
nut against the appliance base
to secure the caster in its new
position. Repeat this procedure
on the remaining casters
until the grill is level and fully
supported on each corner.
• Only elevate one side of the appliance at a time. Do not tilt the
appliance forward or backward.
WARNING!
The gas cylinder sits close
to the ground. Increase the
appliance caster height
before moving it across
uneven terrain to avoid
damaging the gas cylinder or
cylinder tray.
BE CAREFUL!
Troubleshooting
Napoleon.com | PRESTIGE
Troubleshooting | 33
Troubleshooting
Lighting Problems
• Main, rear or side burners will not light with the igniter, but will light with a match.
• Burners will not cross light each other.
Possible causes Solution
Main
Burner
JETFIRE
TM
outlet is dirty or clogged. Clean JETFIRE
TM
outlet with a soft bristle toothbrush.
Dirty or corroded cross light brackets. Clean or replace as required.
Rear and Side Burners
Dead battery, or installed incorrectly. Replace with premium heavy- duty battery.
Loose electrode wire or switch terminal wires.
Check electrode wire is firmly pushed onto the terminal on the back
of the igniter. Check the lead wires from the module to the ignition
switch (if equipped) are firmly pushed onto their respective terminals.
Lifting flames on burner.
Close air shutter according to “Maintenance Instructions”-
Combustion Air Adjustment section in this Owner’s Manual.
IMPORTANT! This must be done by a qualified gas installer.
Noises and Flare-ups
• Humming regulator.
• Excessive flare-ups and uneven heat.
Possible causes Solution
Normal humming noise on hot days.
This isn’t a defect. It’s caused by internal vibrations in the regulator
and doesn’t affect the performance or safety of the grill. Humming
regulators WILL NOT be replaced.
The cylinder valve was opened too quickly. Open cylinder valve slowly.
Sear plates installed incorrectly.
Ensure sear plates are installed with holes towards the front, and the
slots on the bottom. See Assembly Instructions Guide.
Improper heating. Preheat grill with all main burners on high for 10 to 15 minutes.
Excessive grease and ash build on sear plates
and in drip pan.
Clean sear plates and drip pan regularly. Do not line pan with
aluminum foil. Refer to "Cleaning Instructions".
Napoleon is here to ensure
your grilling experience is
memorable. Contact us if
you require additional help.
WE WANT TO HELP!
Go to Napoleon.com or
your Assembly Guide
for replacement parts
instructions.
REGISTER
YOUR GRILL!
Troubleshooting
34 | Troubleshooting
Napoleon.com | PRESTIGE
Peeling Paint
• Paint appears to be peeling inside lid or hood.
Possible causes Solution
Grease build-up on inside surfaces.
This is not a defect. The finish on the lid and hood is porcelain
or stainless steel and will not peel. The peeling is caused by
hardened grease, which dries into paint-like shards, that flake off.
Regular cleaning will prevent this. See "Cleaning instructions".
Gas Flow
• Low heat or low flame when valve is turned to high.
• Burners burn with yellow flame, accompanied
by the smell of gas.
• Flames lift away from burner, accompanied by the smell of
gas, and possible lighting difficulties.
• Burner output on HIGH, but setting is LOW. Rumbling noise
and fluttering blue flame at burner surface.
Possible causes Solution
Propane – improper lighting procedure.
Ensure lighting procedure is followed carefully. All gas valves must
be in the OFF position when the tank valve is turned on. Turn tank
on slowly to allow pressure to equalize. See Operation – "Lighting
Instructions".
Natural gas – undersized supply line. Pipe must be sized according to installation code.
Leaking gasket surrounding the ceramic tile, or a weld
failure in the burner housing.
Allow burner to cool and inspect very closely for cracks. Contact
your authorized Napoleon dealer to order replacement burner
assembly if any cracks are found.
Both gas propane and natural gas – improper preheating. Preheat grill with both main burners on high for 10 to 15 minutes.
Possible spider web or other debris.
Thoroughly clean nest or webs out of your burner orifice
by removing it and following instructions in this manual.
See "Leak Test".
Improper air shutter adjustment.
Open or close air shutter slightly according to this manual.
See "Maintenance Instructions".
IMPORTANT! This must be done by a qualified gas installer.
Lack of gas. Check gas level in propane cylinder.
Supply hose is pinched. Reposition supply hose as necessary.
Propane regulator in low flow state.
Turn the burners off and close the tank valve, wait 5 minutes before
fully re-opening the valve, allow a few seconds for the pressure
to equalize before following the Lighting Instructions to start the
grill. Ensure igniting procedure is followed carefully every time you
cook. All gas valves must be OFF when the tank valve is turned on.
Always open the tank valve slowly.
Troubleshooting
Napoleon.com | PRESTIGE
Troubleshooting | 35
Infrared Burner Flashes Back
• During operation the burner abruptly makes a loud whoosh sound, followed by a continuous blow-torch type sound and
grows dim or has a large flame on start up.
Possible causes Solution
Ceramic tiles overloaded with grease drippings and
build-up. Ports are clogged.
Turner burner OFF and allow to cool for at least 2 minutes.
Reignite burner and burn on HIGH for at least 5 minutes,
or until the ceramic tiles are evenly glowing red.
Burner overheated because inadequate ventilation.
Too much grill surface covered by griddle or pan.
Ensure no more than 75% of the grill surface is covered by objects
or accessories. Turn burner OFF and allow to cool for at least 2
minutes. Reignite.
Leaking gasket surrounding the ceramic tile,
or a weld failure in the burner housing.
Allow burner to cool and inspect very closely for cracks. Contact
your authorized Napoleon dealer to order replacement burner
assembly if any cracks are found.
Improper heating. Preheat grill with both main burners on high for 10 to 15 minutes.
Excessive grease and ash build on sear plates
and in drip pan.
Clean sear plates and drip pan regularly. Do not line pan with
aluminum foil. Refer to "Cleaning Instructions".
Troubleshooting
36 | Troubleshooting
Napoleon.com | PRESTIGE
Pairing the App with the Appliance
• On the display, always ensure that the Bluetooth
®
and Wi-Fi logo icon is flashing, indicating it is ready
to pair with a smart device.
App Problem Possible Causes / Solution
The app is not installed or is not properly installed.
• Connect to Internet via Wi-Fi and download the app from
the Apple App Store or Google Play™.
• Follow prompts to automatically install and open the app.
• Check the app icon on home screen.
• Uninstall and reinstall app if needed (see "Napoleon Home
App" for more details).
• Expand app permissions.
The app is installed but shows a screen with
a "probe is not connected" text.
• Ensure probes are properly inserted into the slots on
your appliance.
• Maximize receptivity by facing the display on the appliance
with the smart device in close range.
• Completely close the app and restart it (be familiar with
your device's basic operations and settings).
• Close out any unnecessary programs on the smart device
that may be consuming memory.
The app worked before, but the device name is not
listed in the app device list.
• App is not searching or not able to find the device.
• Click "Try Again" on the "no devices found" page or hit the
back button on the "devices found" page to restart scan.
• Turn the display off and on by holding the power button
for 5 seconds. Ensure Bluetooth
®
is activated in the mobile
smart device settings.
• Bring the smart device close to the display unit.
• Refresh the memory cache by closing and reopening the app.
• Ensure your device's location setting is turned on.
• Wait between 30 and 60 seconds between steps.
The appliance lost the connection while in operation
and shows a "connection lost" page.
• Try to locate cause of frequency interference or
physical obstruction.
• Ensure both the appliance and smartphone have internet
access, and Bluetooth
®
is enabled on your smartphone.
• Toggle the display unit off and on.
• Force close and reopen the app as a last resort.
The alarms are not working.
• Check the device connection.
• Check appropriate sounds or notifications are turned on in
your smart device settings.
• Check that alarm (or vibrate) notification is selected in the
Napoleon Home App.
The appliance will not connect to Wi-Fi.
• The appliance only supports the 2.4GHz Wi-Fi band. Check
your router settings. Ensure your router is broadcasting
in 2.4GHz. Some routers have the ability to broadcast in
multiple bands. Check your router’s settings to ensure the
2.4GHz band is enabled.
• Other electronic devices can interfere with the Wi-Fi signal.
Try moving the device away from electronics that might be
causing interference.
Troubleshooting
Napoleon.com | PRESTIGE
Troubleshooting | 37
Compliance
Product Name Model Number FCC ID IC ID
PRESTIGE P500VX - P665VX VA8-P665VXRSIBPSS 7114A-P665VXRSI
This device complies with Part 15 of the FCC Rules. Operation
is subject to the following two conditions:
1. The device may not cause harmful interference.
2. The device must accept any interference received,
including interference that may cause undesired
operation. Changes or modifications not expressly
approved by the party responsible for compliance could
void the user’s authority to operate the equipment.
FCC Compliance:
This equipment has been tested and found to comply with
the limits for a Class B digital device, pursuant to Part 15
of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a
residential installation. This equipment generates, uses,
and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause
harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a
particular installation.
If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct
the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment
and receiver.
• Connect the equipment into an outlet on a circuit
different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/
TV technician for help.
This equipment has been tested and found to comply with
the limits for a Class A digital device, pursuant to Part 15
of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when
the equipment is operated in a commercial environment.
This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this
equipment in a residential area is likely to cause harmful
interference, in which case the user will be required to
correct the interference at his/her own expense.
This equipment complies with FCC radiation exposure limits
set forth for an uncontrolled environment. End user must
follow the specific operating instructions for satisfying RF
exposure compliance. This transmitter must not be co-
located or operating in conjunction with any other antenna
or transmitter. The mobile device is designed to meet the
requirements for exposure to radio waves established by
the Federal Communications Commission (USA). These
requirements set a SAR limit of 1.6 W/kg averaged over one
gram of tissue. The highest SAR value reported under this
standard during product certification for use when properly
worn on the body is 0.515 W/kg.
This equipment complies with FCC radiation exposure limits
set forth for an uncontrolled environment. This equipment
should be installed and operated with a minimum distance of
20cm between the radiator & your body. This transmitter must
not be co-located or operating in conjunction with any other
antenna or transmitter.
ISED Canada Statement:
This device contains license-exempt transmitter(s)/receiver(s)
that comply with Innovation, Science and Economic
Development Canada’s license-exempt RSS(s). Operation is
subject to the following two conditions:
1. This device may not cause interference; and
2. This device must accept any interference,
including interference that may cause
undesired operation of the device.
Radio Equipment Directive:
Hereby, Napoleon declares that the radio equipment type
PRESTIGE P500VX - P665VX is in compliance with Directive
2014/53/EU.
Radiation Exposure: This equipment complies with
Canada radiation exposure limits set forth for an
uncontrolled environment.
RF Exposure Statement:
To maintain compliance with IC's RF Exposure guidelines.
This equipment should be installed and operated with
minimum distance of 20cm the radiator your body.
This device and its antenna(s) must not be co-located or
operation in conjunction with any other antenna or transmitter.
Warranty
38 | Warranty
Napoleon.com | PRESTIGE
Warranty
NAPOLEON PRODUCT
WARRANTY
FOR PRESTIGE® CARTS AND BUILT-IN HEADS
President's Limited Lifetime Warranty on Napoleon Gas Grills
NAPOLEON warrants that the components of your new
NAPOLEON product will be free from defects in materials
and workmanship from the date of purchase for a period of:
Plus ld: refers to an extended warranty period, during which we
supply spare parts to the purchaser at 50% of the current retail
price for the lifetime* of the grill.
Plus 15: refers to an extended warranty period, during which we
supply spare parts to the purchaser at 50% of the current retail
price for an additional 15 years.
Plus 10: refers to an extended warranty period, during which we
supply spare part to the purchaser at 50% of the current retail
price for an additional 10 years.
*Lifetime: refers to a warranty period of 30 years.
This warranty is valid in: the European Union, Switzerland,
Andorra, San Marino, Norway, Iceland and Liechtenstein.
The customer's legal entitlements in the event of defects in
accordance with WKRL - (EU) 2019/711) are not aff ected, restricted
or altered by the present warranty. The exercise of statutory
entitlements is to take place free of charge.
NAPOLEON guarantees that its products are free from
defects exclusively to the original purchaser, and only
insofar as the purchase took place through an offi cial
NAPOLEON dealer. The following conditions and
restrictions apply:
The present manufacturer's warranty is not transferable
nor viable for extension under any circumstances or by
any of our representatives. The gas grill must be installed
by a licensed, authorized service technician or contractor.
Installation must take place in accordance with the
installation instructions provided, as well as all local and
national building and fi re codes.
This limited warranty does not cover damage caused
by improper operation, lack of maintenance, grease fi re,
environmental exposure, accidents, modifi cation, abuse,
or neglect. The installation of spare parts from other
manufacturers voids the present warranty. The discoloration
of plastic elements due to the application of chemical
cleaning agents or exposure to sunlight is not covered
under this warranty.
This warranty also excludes any of the following: Scratches,
dents, paint defects, coatings, corrosion or discoloration
caused by exposure to heat or abrasive and chemical
cleaners, as well as chips to porcelain-coated parts and any
components used in the installation of the gas grill. If a part
deteriorates to the point where it becomes inoperable (due
to rusting or burning through) within the warranty period,
the customer will be issued with a replacement part.
After the fi rst year, NAPOLEON has the authority under
this warranty (President's Limited Lifetime Warranty, 15 Year
Limited Warranty, 10 Year Limited Warranty, 3 Year Limited
Warranty) to waive any warranty obligation at its free
discretion by refunding the original purchaser to the tune of
the wholesale price of the relevant defective warranty parts.
WARRANTY CONDITIONS AND LIMITATIONS
Aluminum Castings / Stainless Steel Frame ................................................................................................................................Lifetime*
Stainless Steel Lid ............................................................................................................................................................................. Lifetime*
Porcelain-Enameled Lid .................................................................................................................................................................... Lifetime*
Stainless Steel Cooking Grids .........................................................................................................................................................Lifetime*
Stainless Steel Side Table ................................................................................................................................................................Lifetime*
Stainless Steel Tube Burner .................................................................................................................................................... 10 Years
plus ld
Porcelain-Coated Cast Iron Cooking Grids ......................................................................................................................... 10 Years
plus ld
Stainless Steel Flame Arrester Inserts .................................................................................................................................... 5 Years
plus ld
Stainless Steel Infrared Burner for Rotisserie .......................................................................................................................5 Years
plus ld
Bottom Ceramic Infrared Burner or Ceramic Infrared Side Burner (excluding screen) .............................................5 Years
plus ld
Ceramic Infrared Burner for Rotisserie (excluding mesh) .................................................................................................. 5 Years
plus ld
Electrical Components ....................................................................................................................................................................... 3 Years
All Other Parts ....................................................................................................................................................................................... 2 Years
WARRANTY
WARRANTY
WARRANTY
WARRANTY
LIFETIME
LIFETIME
LIFETIME
LIFETIME
PRESIDENT’S
PRESIDENT’S
PRESIDENT’S
PRESIDENT’S
LIMITED
LIMITED
LIMITED
LIMITED
NAPOLEON
NAPOLEON
NAPOLEON
NAPOLEON
Warranty
Napoleon.com | PRESTIGE
Warranty | 39
NAPOLEON accepts no responsibility for any installation,
labor hours or other costs or expenses associated with the
reinstallation of a warranty part. Costs of this nature are not
covered by the present warranty.
Notwithstanding any regulations under this warranty
(President's Limited Lifetime Warranty, 15 Year Limited
Warranty, 10 Year Limited Warranty, 3 Year Limited
Warranty), NAPOLEON's liability under this warranty
is defi ned by the foregoing, and does not cover any
incidental, consequential, or indirect damage in any case
whatsoever.
This warranty defi nes NAPOLEON's duties and liability with
respect to the NAPOLEON gas grill. NAPOLEON assumes
no further liability in connection with the sale of this
product, nor does it authorize any third party to assume any
other liability on its behalf.
NAPOLEON assumes no responsibility for: Overheating,
extinguishing of the fl ame by environmental factors such
as strong winds or inadequate ventilation.
NAPOLEON does not accept liability for any damage to
the gas grill caused by the weather, hail, rough handling,
aggressive chemicals or cleaning agents.
Warranty claims must be accompanied by the proof of
purchase or a copy thereof stating the serial and model
number.
NAPOLEON reserves the right to have the product or any
part thereof inspected by one of its representatives prior to
the fulfi lment of any warranty obligation.
NAPOLEON does not bear shipping costs, labor hours or
export duties.
GUARANTOR:
NAPOLEON EUROPE | WOLF STEEL EUROPE B.V.
De Riemsdijk 22 | 4004LC | Tiel | Gelderland Netherlands
Phone: +31 345 588 655
Fax: +31 345 588 655
E-mail: [email protected]
N415-0800CE-GB
N415-0800CE-GB | Last Revision | B-0 | 11.08.24 Napoleon.com | PRESTIGE
Address Phone Online
Website: www.napoleon.comDe Riemsdijk 22, 4004 LC, Tiel, The Netherlands
10-12 Home Farm, Meriden Road, Berkswell,
CV7 7SL, United Kingdom
24 Napoleon Road, Barrie, Ontario, L4M 0G8, Canada
+31 345 588655
NAPOLEON® products are
protected by one or more U.S.
and Canadian and/or foreign
patents or patents pending.
NAPOLEON
®
CELEBRATING OVER 40 YEARS
OF DELIVERING HOME COMFORT PRODUCTS
