Poly Voyager Surround 80 UC Bluetooth
headset with touch control User Guide
SUMMARY
This guide provides the end-user with task-based user information for the featured product.
Legal information
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Table of contents
Overview 1
Headset 1
Be safe 2
USB Bluetooth adapter 2
Connect and pair 4
Pair to mobile device 4
Pair to PC with Bluetooth direct 4
Connect to PC 5
Configure USB adapter for streaming media 6
Pair BT700 USB adapter again 6
Fit and charge 7
Fit 7
Charge 7
Check headset battery status 7
Load software 9
Update your Poly device 9
The basics 10
Power on/off 10
Adjust volume 10
Adjust headset microphone volume (softphone) 10
Play or pause audio 10
Track forward 11
Track backward 11
Voice assistant (smartphone feature) 11
ANC and Transparency Mode 12
ANC and Transparency Mode settings 12
Use sensors 13
Make/Take/End Calls 14
Make a call 14
Answer or end a call 14
Reject a call 14
Hold call 14
Switch between calls (flash) 14
iii
Mute 15
Answer a second call 15
Redial last outgoing call (smartphone feature) 15
Launch Microsoft Teams (Teams model only) 15
Raise hand in Microsoft Teams meeting (Teams model only) 15
More Features 16
Customize your headset 16
Corded mode (audio over USB) 16
DeepSleep mode 17
What's in the box 18
Troubleshooting 20
Support 22
iv
Overview
Headset
Your headset has touch control on the right earcup. Use touch gestures for call
and media control.
ANC /
Transparency
Icon Headset control
Volume control
● Swipe up/down to adjust volume
Call control
● Tap to answer
● Press to end
Audio control*
● Tap to play/pause
● Swipe to track forward/backward
Interact with Microsoft Teams (Teams model only, Teams app required)
ANC (Active Noise Canceling) and Transparency Mode
LEDs/Online indicator
Mute/unmute
Power
Bluetooth® pairing
Overview 1
Icon Headset control
Charge port
NOTE: *Functionality varies by application. May not function with web-based
apps.
Be safe
Please read the safety guide for important safety and regulatory information
before using your new device.
USB Bluetooth adapter
Your high-fidelity Bluetooth USB adapter comes pre-paired to your Poly device.
Plug it into your computer to connect to high-fidelity computer audio.
NOTE: Adapter's USB connection and design may vary, but function is the
same.
Standard LEDs
USB LEDs What they mean
Flashing red and blue Pairing
Solid blue Device connected
Flashing blue On a call
Solid red Mute active
Flashing purple Streaming media from computer
LEDs when Microsoft Teams* is detected
USB LEDs What they mean
Flashing red and blue Pairing
Solid purple Microsoft Teams connected
Flashing blue On a call
Solid red Mute active
2 Chapter 1 Overview
LEDs when Microsoft Teams* is detected
Pulsing purple Microsoft Teams notification
NOTE: *Requires Microsoft Teams desktop application.
USB Bluetooth adapter 3
Connect and pair
Pair to mobile device
Pair your headset to your mobile device.
1. To put your headset in pair mode, slide and hold the Power switch away
from the off position until you hear "pairing" and the headset LEDs flash blue
and white.
:02
“Pairing”
Blutooth
Headphones
Computer
Camera
2. Activate Bluetooth on your phone and set it to search for new devices.
●
iPhone
Settings > Bluetooth > On*
●
Android
Settings > Bluetooth On > Scan for devices*
NOTE: *Menus may vary by device.
3. Select “Poly VSurround 80.”
Once successfully paired, you hear “pairing successful” and the headset
LEDs stop flashing.
NOTE: Your headset can pair with up to 8 devices but only maintain 2
connections simultaneously; this includes the Bluetooth adapter.
Pair to PC with Bluetooth direct
Quickly pair to your PC with Bluetooth direct PC pairing and Poly Lens Desktop
App . Poly Lens Desktop App improves softphone call control and call quality.
This feature requires Poly Lens Desktop App 2.0. Download the app at hp.com/
lens-app .
Ensure that Swift Pair is enabled in the Bluetooth settings of your PC to use
this pairing method. Go to Settings > Bluetooth & other devices and select Show
notifications to connect using Swift Pair.
4
Chapter 2 Connect and pair
1. To put your headset in pair mode, slide and hold the Power switch away
from the off position until you hear “Pairing” and the headset LEDs flash blue
and white.
:02
“Pairing”
Blutooth
Headphones
Computer
Camera
2. Select connect on the PC notification.
When your headset is successfully paired, you hear “Pairing successful” and
“PC connected.” You receive a PC notification that the device is paired and
ready to use.
Connect to PC
Your Bluetooth USB adapter provides the best connection, softphone functionality
and acoustic sound quality through your headset. The adapter comes pre-paired
to your headset.
1. Turn on your headset and insert the Bluetooth USB adapter into your laptop
or PC.
2. The USB adapter LED flashes and then turns solid to indicate the headset is
connected to the USB adapter. If you are wearing your headset you hear “PC
connected” to indicate the connection has been established. When on a call,
the LED on the USB adapter flashes blue. When not on a call the LED is solid.
3. Load Poly Lens Desktop App by visiting hp.com/lens-app . This allows you to
customize your headset behavior through advanced settings and options.
Connect to PC
5
Configure USB adapter for streaming media
Your high-fidelity Bluetooth USB adapter comes ready to take calls. To stream
media, configure your Bluetooth USB adapter.
Windows
1. To configure your Bluetooth USB adapter for streaming media in your PC, go to
Start menu > Control Panel > Sound > Playback tab. Select Poly BT700 set it as
the Default Device and click OK.
2. To pause music when you place or receive calls, go to Start menu > Control
Panel > Sound > Communications tab and select the desired parameter.
Mac
■
To configure your Bluetooth USB adapter for streaming media on your Mac, go
to System Preferences > Sound. On both the Input and Output tabs, select Poly
BT700.
Pair BT700 USB adapter again
Typically, your USB Bluetooth adapter is pre-paired to your Poly audio device. In the
event that your adapter is disconnected or bought separately, you will need to pair
the adapter to your Poly device.
Your USB adapter requires Poly Lens Desktop App to pair to a Poly audio device.
Download: hp.com/lens-app .
NOTE: Adapter design varies by USB connection.
1. Insert the high-fidelity Bluetooth USB adapter into your laptop or computer
and wait for your computer to recognize it.
2. Put your Poly audio device in pair mode.
3. Launch Poly Lens Desktop App and navigate to Poly BT700.
4. Put your Bluetooth USB adapter into pair mode by selecting "Pair new device"
on the adapter's main page or overflow menu. Your adapter flashes red and
blue.
Pairing is successful when you hear "pairing successful" and "PC connected"
and the Bluetooth USB adapter LED is solid.
6
Chapter 2 Connect and pair
Fit and charge
Fit
For best call audio, ensure your headset is worn correctly.
■
Wear your headset with your earcups on the correct ears.
IMPORTANT: Headset microphones are on the front of your earcups.
R
L
Charge
Your headset has up to 24 hours of listening time.
■
Charge your headset using the USB-C cable. It takes approximately 1 hour to
fully charge your headset.
The headset LEDs flash when charging and turn off once charging is complete.
NOTE: The USB-C cable plugs into a computer or wall charger's USB port.
Check headset battery status
Check your headset battery status.
■
Do one of the following:
● With your headset inactive, slide and release the Power switch away
from the off position. Listen to the voice alert or observe the headset LEDs.
● Power on your headset and listen to the voice alert.
Fit and charge
7
● View headset battery level in Poly Lens App .
Voice alert Headset LEDs Talk time
"Battery high" 12 hours or more
"Battery medium" 2 to 12 hours
"Battery low" 30 minutes to 2 hours
"Battery critical" Less than 30 minutes
8 Chapter 3 Fit and charge
Load software
Download Poly Lens App to get the most out of your device. Some softphones
require the installation of Poly software to enable device call control(answer/end
and mute) functionality.
NOTE: Administrative privileges may be required to download the desktop
application. If you don't have administrator privileges on your system, contact
your system administrator.
● Download Poly Lens Desktop App at hp.com/lens-app .
● Download Poly Lens Mobile App at hp.com/lens-app , the App Store or Google
Play.
Poly Lens Mobile App Poly Lens Desktop App
Configure call control for
softphones
available for some
softphones
✓
Change headset language ✓ ✓
Enable features ✓ ✓
Choose preferred Equalizer
setting
✓ ✓
Battery meter ✓ ✓
Update device firmware ✓ ✓
Manage notifications and
alerts
✓ ✓
Schedule health and wellness
reminders
✓ ✓
View user guide ✓ ✓
FindMyHeadset ✓
Update your Poly device
Keep your firmware and software up-to-date to improve performance and add new
features to your Poly device.
Update your device using Poly Lens App . Download at hp.com/lens-app .
Load software
9
The basics
Power on/off
Power on your headset.
■
Slide the Power switch to power on the headset.
Adjust volume
■
Swipe up on the right earcup to increase the volume. Swipe down to decrease
the volume.
Each swipe changes the volume one level.
Adjust headset microphone volume (softphone)
■
Place a test softphone call and adjust softphone volume and PC sound volume
accordingly.
Play or pause audio
■
Tap the center of the right earcup to play or pause audio.
10
Chapter 5 The basics
Track forward
■
Swipe forward on the right earcup to play the next track.
Track backward
■
Swipe backwards on the right earcup to play the previous track.
Voice assistant (smartphone feature)
Use your headset to communicate with your smartphone voice assistant.
Track forward
11
■
Siri, Google Assistant
™
, Cortana To activate your smartphone's default voice
assistant, do one of the following:
● Press and hold the center of the right earcup for 2 seconds. Wait for
the phone prompt to activate voice dialing, search, and other smartphone
voice controls.
● Tap the Custom button with two fingers for 2 seconds to activate your
smartphone's default voice assistant. Wait for the phone prompt to
activate voice dialing, search, and other smartphone voice controls.
NOTE: Ensure Voice Assistant is the assigned Custom button setting in
Poly Lens App . For more, see Customize your headset on page 16.
ANC and Transparency Mode
Active Noise Canceling (ANC) reduces external noise and enhances your music
and sound quality. Transparency Mode allows you to hear your surroundings while
wearing your headset.
ANC/Transparency mode is the default custom button feature. For more, see
Customize your headset on page 16.
1. Tap the Custom button with two fingers for 2 seconds to toggle between
modes.
NOTE: Your headset's Custom button is located in the center of the right
earcup.
2. Swipe up/down on the right earcup to adjust Transparency Mode level when
active.
ANC and Transparency Mode settings
Choose your preferred settings for ANC and Transparency Mode in Poly Lens App .
Category
Setting Description
ANC Adaptive
(default)
● Detects differences in user fit or movement while
wearing and automatically adjusts to provide the best
ANC experience
12 Chapter 5 The basics
Category Setting Description
ANC Standard ● Optimized for office
● Provide a more natural audio experience and
enhanced sidetone comfort
ANC Off ● ANC powered off
Transparenc
y Mode
Environment
(default)
● Best for busy streets
● Optimized to hear your surroundings
Transparenc
y Mode
Speech ● Optimized for face-to-face communication
Transparenc
y Mode
Off ● Transparency Mode powered off
Use sensors
Smart sensors respond when you put on or take off your headset. Customize in
Poly Lens App . Below describes default settings.
With active sensors putting on the headset will: taking off the headset
will:
Mobile/softphone call answer the call keep call in headset
Music/media resume music/media (if
playing previous to taking off)*
pause music/media (if
playing)*
Mute (activate in Poly Lens
App )
unmute if on an active call mute if on an active call
NOTE: *Functionality varies by application. May not function with web-based
apps.
Use sensors
13
Make/Take/End Calls
Make a call
■
Dial using your softphone application or mobile phone.
Answer or end a call
■
Tap the center of the right earcup to answer call. Press to end a call.
Reject a call
■
Press the center of the right earcup for 2 seconds until a tone is heard.
Hold call
1. Press and hold the Mute button for 2 seconds to hold the call. The LEDs
flash red.
2. To resume call, hold the Mute button for 2 seconds. The LEDs returns to
pulsing red.
Switch between calls (flash)
Use your headset call button to swtich between 2 active softphone calls.
■
To switch between calls, press the headset Call button for 2 seconds.
NOTE: Available for softphone calls only. Does not work with mobile calls.
14
Chapter 6 Make/Take/End Calls
Mute
■
During an active call, press the Mute button to mute or unmute your
headset.
Answer a second call
1. Tap the center of the right eacup to end the current call.
2. Tap the center of the right eacup to answer the new call.
Redial last outgoing call (smartphone feature)
■
Tap the Custom button with two fingers for 2 seconds to redial the last
outgoing mobile call.
NOTE: Ensure Redial is the assigned Custom Button setting in Poly Lens App .
For more, see Customize your headset on page 16.
Launch Microsoft Teams (Teams model only)
Tap your headset Teams button to quickly open and use the Microsoft Teams
desktop app.
NOTE: Your headset’s Teams button is located in the center of the right
earcup.
● When not on a call, tap your Teams button to view Microsoft Teams app on
your computer.
● When your connected USB adapter LED pulses purple, tap your Teams button
to view Teams notifications.
NOTE: Teams model and Teams desktop application required. Teams mobile
application is not supported.
Raise hand in Microsoft Teams meeting (Teams model only)
Use your headset to raise your hand in a Microsoft Teams meeting.
■
Press your headset Teams button for 2 seconds to raise your hand during an
active Teams meeting.
Mute
15
More Features
Customize your headset
Configure your Custom button feature in Poly Lens App . Download: hp.com/lens-
app .
ANC/Transparency mode is the default feature when you tap the right earcup with
two fingers for 2 seconds.
Choose from:
● ANC/Transparency mode (default)
● Check device status
● Mobile calls only: Redial
● Mobile calls only: Launch default voice assistant (Siri, Google Assistant)
Corded mode (audio over USB)
If your headset battery is depleted or a corded connection is required and/or
preferred, use one of the supplied USB cables to stream audio to your headset.
Your headset is supplied with the following USB cables:
● USB-C cable
● USB-C to 3.5mm
NOTE: Your headset battery charges while in corded mode when connected
with the USB-C cable. The 3.5mm cable does not charge your headset battery.
1. Disconnect your Bluetooth USB adapter from your computer if connected.
2. Connect your headset directly to your computer with one of the provided USB
cables.
16
Chapter 7 More Features
3. Power off your headset to use density-friendly corded mode.
DeepSleep mode
If you leave your headset powered on and idle for 24 hours or more, the headset
conserves power by entering DeepSleep mode.
To exit DeepSleep mode, wake the headset with one of the following methods:
● Tap touch pad
● Tap mute button
● Power off and on
DeepSleep mode
17
What's in the box
Contents may vary by product.
Figure 8-1 Bluetooth headset
Lock
Indicator Light
Music
ANC
Timer
Figure 8-2 Bluetooth USB-C Adapter
Figure 8-3 USB-C to USB-A adapter
Figure 8-4 USB-C cable
Figure 8-5 USB-C to 3.5mm cable
Figure 8-6 Headset carrying case
18
Chapter 8 What's in the box
Figure 8-7 Quick start guide
What's in the box 19
Troubleshooting
Resolve your headset issues.
Issue Resolution
During a call, my voice sounds muffled or
far away to other callers.
You may be wearing your headset backwards. Headset
microphones are on the front of your earcups. For best
call audio, ensure that left and right earcups are on the
correct ear.
Can I control features using either earcup? No, only the right earcup has touch control.
I want to customize my headset features. Customize your device settings with Poly Lens App .
Download: hp.com/lens-app
How do I pair my headset to a mobile
device?
See Pair to mobile device on page 4.
How do I pair my headset to a computer or
laptop?
Plug in the USB Bluetooth adapter to your computer
or laptop. The adapter is paired to your headset and
connects to computer audio. See Connect to PC on
page 5.
Why should I use the USB Bluetooth
adapter instead of my computer's
Bluetooth?
Your USB Bluetooth adapter provides the best
connection, softphone functionality and acoustic
sound quality through your headset. See Connect to
PC on page 5, Configure USB adapter for streaming
media on page 6.
How do I pair my USB Bluetooth adapter to
another supported Poly audio device?
Poly Lens App is required to pair your BT700 USB
Bluetooth adapter to another device. Your Bluetooth
adapter remembers up to 2 supported Poly audio
devices, but connects to only one at a time. See Pair
USB adapter again on page 6.
Why should I use the USB-C to USB-A
adapter?
Use the adapter if you do not have USB-C ports
available on your PC or device. The USB-C to USB-A
adapter is designed to connect your BT700C adapter
and USB-C cable to USB-A ports if available.
Can I connect my headset to a mobile
phone and computer at the same time?
Yes, your headset can connect to mobile and PC. Your
headset remembers up to 8 devices, but connect to up
to 2 devices at a time. That includes the USB Bluetooth
adapter.
The headset audio is not working
as expected when connected to my
computer.
● During a call, nobody can hear me
● During a call, I can't hear anybody
● Music is not coming through my
headset
● When I play music and a call comes
in, the music is too loud or doesn't
pause
Check the following:
● To configure the headset sound on your
computer, see Configure USB adapter for
streaming media on page 6, Load software on
page 9.
● Ensure that only one softphone application is
opened at a time.
● For best performance, ensure your headset
firmware is up-to-date. See Update your Poly
device on page 9.
20 Chapter 9 Troubleshooting
Issue Resolution
My headset call control is not working as
expected when on a softphone call.
Check the following:
● For best performance, ensure your headset
firmware is up-to-date. See Update your Poly
device on page 9.
● Ensure that only one softphone application is
opened at a time.
● If required to enable headset control (answer/end
and mute) functionality, ensure you have Poly
Lens App installed. See Load software on page
9.
● Select your softphone application in Poly Lens
App .
(Teams model only) How do I interact with
Microsoft Teams using my headset?
● Tap the headset Call button to quickly open
and use Microsoft Teams. See Launch Microsoft
Teams (Teams model only) on page 15.
● Set your target softphone by going to Poly Lens
App .
(Teams model only) Does my Microsoft
Teams-enabled headset work with other
softphones?
Yes, while your headset is optimized for Microsoft
Teams, it can be configured to use with other
supported softphones. Set your target phone by going
to Poly Lens App .
When you configure another softphone, the Call
button:
● doesn't interact with Teams
● doesn't go to Teams notifications
● will not launch Cortana
The headset audio is cutting out during
softphone calls.
You may be experiencing Bluetooth density issues.
Use density-friendly corded mode. See Corded mode
(audio over USB) on page 16.
The headset sensors are not working as
expected.
● A call is not automatically answered
when I put on my headset
● Mute/unmute is not working when I
take on/off my headset during a call
● During a call, mute unexpectedly
turns on
If your headset sensors are not working as expected,
you may need to reset the sensors. Reset sensors by
going to Poly Lens App .
I want to use my headset as a USB corded
headset with my computer.
Your headset can be used in corded mode. See Corded
mode (audio over USB) on page 16.
Can I use my headset while charging it? Your headset charges while in corded mode. See
Corded mode (audio over USB) on page 16.
Troubleshooting 21
Support
NEED MORE HELP?
support.hp.com/poly
HP Inc.
1501 Page Mill Road
Palo Alto, CA 94304, U.S.A.
650-857-1501
HP REG 23010, 08028
Barcelona, Spain
HP Inc UK Ltd
Regulatory Enquiries, Earley West
300 Thames Valley Park Drive
Reading, RG6 1PT
United Kingdom
台灣惠普資訊科技股份有限公司
臺北市南港區經貿二路 66 號 10 樓
電話：02-37899900
RMN (Regulatory Model Number): VS80T, BT700C
22
Chapter 10 Support
