Poly Rove DECT IP Phone User
Guide
8.0.5 | April 2023 | 3725-34052-001B
Contents
Before You Begin ..............................................................................................................................................................................................5
Audience, Purpose, and Required Skills ............................................................................................................................................... 5
Related Poly and Partner Resources .....................................................................................................................................................5
Getting Started with Poly Rove
DECT IP Phones ................................................................................................................................... 6
Poly Rove
DECT IP Phone Hardware Overview ............................................................................................................................... 6
Rove 20 Wireless Handset ................................................................................................................................................................. 6
Rove 30 and Rove 40 Wireless Handsets ...................................................................................................................................... 8
Poly Rove Status Indicators ............................................................................................................................................................... 9
Access the Home Screen .................................................................................................................................................................. 11
Power the Phone Off and On ................................................................................................................................................................11
Entering Information Using the Dialpad ........................................................................................................................................... 12
Accessibility Features .............................................................................................................................................................................12
Users Who Are Deaf or Hard of Hearing .....................................................................................................................................12
Users with Limited Mobility ............................................................................................................................................................ 13
Users Who Are Blind, Have Low Vision, or Have Limited Vision ..........................................................................................13
Audio Calls ....................................................................................................................................................................................................... 14
Placing Calls ...............................................................................................................................................................................................14
Place a Call Using the Default Line ................................................................................................................................................14
Place a Call Using an Alternate Line ..............................................................................................................................................14
Place a New Call During an Active Call ........................................................................................................................................ 14
Call a Contact from a Directory ......................................................................................................................................................14
Call a Contact Using Speed Dial ..................................................................................................................................................... 15
Call a Recent Contact ........................................................................................................................................................................ 15
Access Voicemail Messages ............................................................................................................................................................ 15
Placing Intercom Calls .......................................................................................................................................................................15
Answering Calls ........................................................................................................................................................................................ 16
Answer an Incoming Call .................................................................................................................................................................. 16
Answer an Incoming Call During a Call ........................................................................................................................................ 16
Holding and Resuming Calls ..................................................................................................................................................................16
Hold a Call .............................................................................................................................................................................................16
Resume a Call .......................................................................................................................................................................................16
Switch Between Calls ........................................................................................................................................................................ 17
End a Call .................................................................................................................................................................................................... 17
Transferring Calls .....................................................................................................................................................................................17
Transfer a Call to Another Wireless Handset ............................................................................................................................ 17
Blind Transfer a Call to a Contact .................................................................................................................................................. 17
Parking Calls .............................................................................................................................................................................................. 17
Park a Call on a Extension ................................................................................................................................................................ 17
Retrieve a Call Parked on an Extension ....................................................................................................................................... 18
Enhanced Call Park ............................................................................................................................................................................ 18
Rejecting Incoming Calls ........................................................................................................................................................................ 18
Reject an Incoming Call .....................................................................................................................................................................18
Set an Incoming Call to Silent ..........................................................................................................................................................19
Rejecting Calls with Do Not Disturb .............................................................................................................................................19
Forwarding Calls ...................................................................................................................................................................................... 19
Enable Call Forward ...........................................................................................................................................................................19
Quickly Place an Emergency Call ........................................................................................................................................................ 19
Cancel an Emergency Call or Alarm .............................................................................................................................................. 19
Conference Calls ............................................................................................................................................................................................
21
Initiate a Conference Call ...................................................................................................................................................................... 21
Join Calls to Create a Conference Call ...............................................................................................................................................21
Split a Conference Call ........................................................................................................................................................................... 21
Shared Lines .................................................................................................................................................................................................... 22
Barge In ....................................................................................................................................................................................................... 22
Pick Up Held Calls .................................................................................................................................................................................... 22
ii
Push-To-Talk .................................................................................................................................................................................................. 23
Enable Push-To-Talk ............................................................................................................................................................................... 23
Send Push-To-Talk Audio ...................................................................................................................................................................... 23
Disable Push-To-Talk ..............................................................................................................................................................................23
Call Lists and Directories .............................................................................................................................................................................24
Call Lists ...................................................................................................................................................................................................... 24
View Call Entry Details ..................................................................................................................................................................... 24
Delete a Call List Entry ......................................................................................................................................................................24
Delete All Call Entries ....................................................................................................................................................................... 24
Speed Dial ...................................................................................................................................................................................................25
Add a Speed Dial Entry ......................................................................................................................................................................25
Contact Directory .................................................................................................................................................................................... 25
Adding Contacts ..................................................................................................................................................................................25
Edit a Contact in the Contact Directory ...................................................................................................................................... 26
Delete a Contact from the Contact Directory ........................................................................................................................... 26
Central Directory .....................................................................................................................................................................................26
Find a Contact in the Central Directory .......................................................................................................................................26
Connecting Bluetooth Devices ..................................................................................................................................................................28
Connect a Bluetooth Headset .............................................................................................................................................................. 28
Edit the Name of a Paired Bluetooth Device ....................................................................................................................................28
View Information for Paired Bluetooth Devices .............................................................................................................................28
Remove Bluetooth Devices ...................................................................................................................................................................28
Poly Rove DECT IP Phone Settings .......................................................................................................................................................... 30
Set the Time and Date Format ............................................................................................................................................................. 30
Set the Display Language ...................................................................................................................................................................... 30
Assign LED Indicators ............................................................................................................................................................................. 30
Set Timeout for Power-Saving Mode ................................................................................................................................................. 30
Set the Screen Saver Display ................................................................................................................................................................ 31
Audio Adjustments .................................................................................................................................................................................. 31
Enable Silent Mode ............................................................................................................................................................................ 31
Adjust the Ringer and Alert Volume ............................................................................................................................................. 31
Change Ringtone ................................................................................................................................................................................ 31
Change Alert Tone ............................................................................................................................................................................. 32
Set the Phone to Vibrate .................................................................................................................................................................. 32
Switch Between the Earpiece and the Speakerphone ............................................................................................................. 32
Mute or Unmute the Microphone ..................................................................................................................................................32
Change the Key Sound ...................................................................................................................................................................... 33
Enable and Disable Confirmation Sound .....................................................................................................................................33
Enable and Disable Coverage Warning ........................................................................................................................................33
Enable and Disable Charger Warning .......................................................................................................................................... 33
Change Noise Reduction Settings ................................................................................................................................................. 33
Connect and Configure a Wired Headset ................................................................................................................................... 34
Line Keys .....................................................................................................................................................................................................34
Assign a Shortcut to a Line Key ...................................................................................................................................................... 34
Assign a Speed Dial Entry to a Line Key ....................................................................................................................................... 34
Reset a Line Key ................................................................................................................................................................................. 35
Disable a Line Key ...............................................................................................................................................................................35
Lock and Unlock the Phone ...................................................................................................................................................................35
Set a Phone Lock PIN .........................................................................................................................................................................35
Lock the Phone .................................................................................................................................................................................... 35
Unlock the Phone ............................................................................................................................................................................... 35
Maintaining Poly Rove
DECT IP Phones .................................................................................................................................................37
View Information for the DECT IP Phone .........................................................................................................................................37
Enable Sanitized Mode ........................................................................................................................................................................... 37
Clean Your System Components .........................................................................................................................................................37
Restart a Wireless Handset ...................................................................................................................................................................37
Reset Wireless Handset Settings ........................................................................................................................................................ 38
Troubleshooting .............................................................................................................................................................................................39
iii
Find the Phone's Serial Number .......................................................................................................................................................... 39
Find the Base Station or Repeater's Serial Number .......................................................................................................................39
Wireless Handset Range ........................................................................................................................................................................39
Check the Wireless Handset Signal Strength .................................................................................................................................. 39
Support ............................................................................................................................................................................................................. 41
iv
Before You Begin
This guide contains overview information, procedures, and references you can use to perform tasks with your Poly Rove
D
E
C
T IP phone.
This user guide covers the DECT IP phone models listed below:
• Poly Rove 20 wireless handset
• Poly Rove 30 wireless handset
• Poly Rove 40 wireless handset
• Poly Rove B1 base station
• Poly Rove B2 base station
• Poly Rove B4 base station
• Poly Rove R8 repeater
Audience, Purpose, and Required Skills
This guide is for beginning users, as well as intermediate and advanced users, who want to learn more about the features
a
v
a
ilable with Poly Rove
DECT IP phones.
Related Poly and Partner Resources
See the following sites for information related to this product.
• Poly Support is the entry point to online product, service, and solution support information. Find product-specific
inf
ormation such as Knowledge Base articles, Support Videos, Guide & Manuals, and Software Releases on the
Products page, download software for desktop and mobile platforms from Downloads & Apps, and access additional
services.
• The
Poly Documentation Library provides support documentation for active products, services, and solutions. The
doc
umentation displays in responsive HTML5 format so that you can easily access and view installation, configuration,
or administration content from any online device.
• The
Poly Community provides access to the latest developer and support information. Create an account to access
Pol
y support personnel and participate in developer and support forums. You can find the latest information on
hardware, software, and partner solutions topics, share ideas, and solve problems with your colleagues.
• The
Poly Partner Network is a program where resellers, distributors, solutions providers, and unified communications
pro
viders deliver high-value business solutions that meet critical customer needs, making it easy for you to
communicate face-to-face using the applications and devices you use every day.
•
Poly Services help your business succeed and get the most out of your investment through the benefits of
col
laboration. Enhance collaboration for your employees by accessing Poly service solutions, including Support
Services, Managed Services, Professional Services, and Training Services.
• With
Poly+ you get exclusive premium features, insights and management tools necessary to keep employee devices
up,
running, and ready for action.
•
Poly Lens enables better collaboration for every user in every workspace. It is designed to spotlight the health and
eff
iciency of your spaces and devices by providing actionable insights and simplifying device management.
5
Getting Started with Poly Rove DECT IP
Phones
Poly Rove DECT IP phones are standalone IP-based wireless phones that enable you to manage calls while you’re away
f
r
o
m your desk.
Poly Rove
DECT IP Phone Hardware Overview
The following figures and tables provide information about hardware features available on your phone.
Rove 20 Wireless Handset
The following figure displays the hardware features on the Rove 20 wireless handset.
The table lists each numbered feature shown in the figure.
Figure 1: Rove 20 Wireless Handset Hardware Features
Rove 20 Wireless Handset Hardware Feature Descriptions
Reference Number Feature Feature Description
1 Lock / Unlock Long-pressing the * key locks or unlocks
t
he
phone.
2 Call key Place a call, answer a call, or view recent
calls.
6
Reference Number Feature Feature Description
3 Navigation keys / Select key Scroll through information or options
d
i
s
played on the phone’s screen or select a
field of displayed data.
The Up and Down navigation keys are
assigned shortcuts for adjusting the ringer
volume.
Press and hold the Select key to invoke
Push-To-Talk if enabled. (Poly Rove 20
only)
4 Speakerphone key Place or answer a call using the wireless
handset speakerphone and switch
between the speakerphone and the
earpiece during a call.
5 LED status indicator Provides call and phone status
information.
6
Receiver
Provides audio output.
7 Screen A color screen with a backlight that
enables you to view menu options and
data.
8 Softkeys Select context-sensitive keys that display
along the bottom of the screen.
9 Menu key Press to view the menu options.
10 End key Hang up a call or cancel the handset
software update. Press and hold to power
the wireless handset on or off.
11 Dialpad Enter numbers, letters, and special
characters. Use the dialpad keys to select
menu items that have index numbers.
12 Enable / Disable Silent mode Long-pressing the # key enables or
disables silent mode on the phone.
13 Line keys Select to perform programmed functions.
Check with your system administrator
about this feature in your company’s
deployment.
14 Microphone Transmits audio during a call.
15 3.5 mm Headset port Connect a 3.5 mm headset to the phone.
16 Speaker Provides ringer and speakerphone audio
output.
7
Rove 30 and Rove 40 Wireless Handsets
The following figure displays the hardware features on Rove 30 and Rove 40 wireless handsets.
The table lists each numbered feature shown in the figure.
Figure 2: Rove 30 and Rove 40 Wireless Handsets' Hardware Features
Rove 30 and Rove 40 Wireless Handsets' Hardware Feature Descriptions
Reference Number Feature Feature Description
1 Lock / Unlock Long-pressing the * key locks or unlocks
t
he
phone.
2 Call key Place a call, answer a call, or view recent
calls.
3 Navigation keys / Select key Scroll through information or options
displayed on the phone’s screen or select a
field of displayed data.
The Up and Down navigation keys are
assigned shortcuts for adjusting the ringer
volume.
4 Speakerphone key Place or answer a call using the wireless
handset speakerphone and switch
between the speakerphone and the
earpiece during a call.
8
Reference Number Feature Feature Description
5
Screen
Shows a 6.09 cm (2.4-inch) 2.4” thin-film-
t
r
a
nsistor color LCD with backlight display
that enables you to view menu options and
data.
6 Emergency button (Rove 40 only) Press to call an emergency service or
sound an alarm.
Check with your system administrator
about this feature in your company’s
deployment.
7
Receiver and LED status indicator
Provides audio output.
LED status indicator provides call and
phone status information.
8 Softkeys Select context-sensitive keys that display
along the bottom of the screen.
9
Menu key Press to view the menu options.
10 End key Hang up a call or cancel the handset
software update. Press and hold to power
the wireless handset on or off.
11
Line keys
Select to perform programmed functions.
Check with your system administrator
about this feature in your company’s
deployment.
12 Dialpad Enter numbers, letters, and special
characters. Use the dialpad keys to select
menu items that have index numbers.
13 Enable / Disable Silent mode Long-pressing the # key enables or
disables silent mode on the phone.
14 Microphone Transmits audio during a call.
15, 16 Volume keys Adjust the volume of the handset, headset,
speaker, and ringer.
17 Mute key Mute or unmute the microphone during an
active call.
When the handset is idle, use to send Push-
To-Talk (PTT) broadcast messages.
18 3.5 mm Headset port Connect a 3.5 mm headset to the port.
19 Speaker Provides ringer and speakerphone audio
output.
Poly Rove Status Indicators
Poly Rove DECT IP phones have LED indicators that indicate the status of the different phone components.
9
Note: You can program the LED indicators on the wireless handset if you want to change them from the default settings.
The following tables show the LED indicators and the default system states for each of the DECT IP phone components.
Poly Rove Wireless Handset Status Indicators
LED Indicator Default Status
Green Voice message
Yellow Low battery
Red Missed call
Flashing red and green Software update
Poly Rove Base Station Status Indicators
LED Indicator Status
No indicator Powered off
Solid green Registered; good quality signal
Blinking green Searching for nearby base stations, or handset or repeater
r
e
g
istration
Solid red Powered on, but has an error or no signal
Blinking red Firmware update or factory reset in progress
Slow blinking red SIP registration failure
Solid orange Powered on, but has poor signal quality
Blinking orange Searching for IP address
Poly Rove Repeaters have two states of LED indicators:
• Not registered to a base station or repeater
• Registered to a base station or repeater
Poly Rove Repeater Status Indicators - Not Registered
LED Indicator Status
No indicator Powered off
Blinking green Unlocked; searching for base station
Flashing green Registration/subscription mode and searching for open base
s
t
a
tion; registering procedure
Solid green Locked to base station and ready for use; idle
n Blinking red n handset relayed by repeater
10
LED Indicator Status
Solid red Registration procedure timed out after 5 minutes
Note: When you press a key, the LED lights up in 2 seconds to
ind
icate that releasing the key deletes the registration. The LED
turns off after 4 more seconds.
Blinking red and green Recovery mode – the repeater locks to a base station or repeater
without repeater mode activated
• Sync: source base station/repeater not found (Manual mode)
• Timeout during Radio fixed Part Number (RPN) allocation
because of a busy base station or repeater
Poly Rove Repeater Status Indicators - Registered
LED Indicator Status
No indicator Powered off
Solid red Error condition; unacceptable Received Signal Strength Indicator
(RS
SI), below -90dBm; critical error
Solid green Ethernet connection available; normal operation with good RSSI,
equal to or better than -75dBm
Blinking green Searching for base stations
Blinking red Ethernet connection not available or handset de/registration
failed
Solid orange Normal operation with pure RSSI, from -90dBm to -75dBm
Poly Rove Multicharger Status Indicators
LED Indicator Status
Red Charging
Green Charged
Access the Home Screen
You can access the Home screen from any other screen on the wireless handset.
Task
» Do one of the following:
• Press the Back softkey until you return to the Home screen.
• Press End .
Power the Phone Off and On
You may want to restart the phone if it malfunctions or to help with troubleshooting.
When you remove the protective plastic tab from the battery, the phone automatically powers on. However, you may want
t
o
power on and off the phone at other times.
11
• To turn off the phone, press and hold the End key until the handset powers off.
• To turn on the phone, press and hold the End key again until the handset powers on.
Entering Information Using the Dialpad
You can use the dialpad on the Poly Rove wireless handsets to enter and edit information in text or numerical fields.
The following table describes how to enter different types of information.
Using the Dialpad to Enter Information
Task Action
Enter uppercase or lowercase letters The wireless handset automatically adjusts for uppercase and
l
o
w
ercase letters.
Enter numbers in text fields Repeatedly press a key on the dialpad until you get the number
for that key.
Enter a space Press the 0 key.
You can only enter a space in a text field.
Enter special characters Press the !#? softkey.
You can only enter special characters in a text field.
Delete characters Use the arrow keys to position the cursor to the right of the
character, then press the Clear softkey.
Accessibility Features
Poly products include a number of features to accommodate users with disabilities.
Users Who Are Deaf or Hard of Hearing
Your device includes accessibility features for users who are deaf or hard of hearing to use the device.
The following table lists the accessibility features for users who are deaf or hard of hearing.
Accessibility Features for Users Who are Deaf or Hard of Hearing
Feature Description
Visual message indicators An indicator light flashes or onscreen icons display to indicate
t
ha
t you have new messages.
Adjustable call volume While in a call, you can raise or lower the volume of the device.
Adjustable ringtone and volume You can choose from a variety of ringtones for the phone. You can
also change the volume of the ringer to suit your needs.
Vibration alert You can set the wireless handset to vibrate and ring or vibrate
only to alert you to incoming calls.
Visual notifications Status and icon indicators let you know when you have incoming,
outgoing, active, or held calls. Indicators also alert you of the
device’s status and when features are enabled.
12
Feature Description
Hearing aid compatible (HAC) handsets Poly device handsets are Hearing Aid Compatible (HAC) and have
t
e
l
ecoils that magnetically couple to most forms of wearable
hearing aids per FCC section 508 (compliant to ADA Section 508
Recommendations: Subpart B 1194.23).
Users with Limited Mobility
Your device includes accessibility features for users with limited mobility to use the device.
The following table lists the accessibility features for users with limited mobility.
Accessibility Features for Users with Limited Mobility
Feature Description
Auto-answering You can enable the phone to auto-answer calls.
Built-in speakerphone A built-in speakerphone enables you to hear audio on the device
w
i
t
hout having to use a handset or headset.
Emergency button (Poly Rove 40 only) The Poly Rove 40 wireless handset has a large, brightly colored
emergency button that you can press to sound an alarm or call an
emergency service.
Users Who Are Blind, Have Low Vision, or Have Limited Vision
Your device includes accessibility features for users who are blind, have low vision, or have limited vision to use the device.
The following table lists the accessibility features for users who are blind, have low vision, or have limited vision.
Accessibility Features for Users Who Are Blind, Have Low Vision, or Have Limited Vision
Feature Description
Auto-answering You can enable the phone to auto-answer calls.
Illuminated feature keys Many feature keys illuminate when activated to alert you when a
f
e
a
ture is enabled.
Microphone mute alert An audible alert plays when you mute or unmute the microphone.
Charging audio alert You can set the wireless handset to play an audio alert when the
battery is low and requires charging.
Tactile “5” key with raised bumps The “5” key has two bumps that enable you discern the position of
other keys on the keypad.
Tactile-discernible number, feature, and navigation keys Keys on the phone console are discernible by their size and shape.
Emergency button (Poly Rove 40 only) The Poly Rove 40 wireless handset has a large, brightly colored
emergency button that you can press to sound an alarm or call an
emergency service.
13
Audio Calls
Poly Rove DECT IP phones support up to ten concurrent calls per base station and can make or answer a maximum of two
c
a
l
ls.
Placing Calls
You can place a call using the default line or an alternate line.
Place a Call Using the Default Line
Unless you choose an alternate line, the phone uses your default line when you place a call.
Task
1 Do one of the following:
• Enter your contact’s number.
• Select a contact from a directory.
• Select a contact from the recent calls list.
• Select a message from the Messages list.
2 Press Call .
Place a Call Using an Alternate Line
You can choose to use an alternate line before placing a call.
Task
1 Press Lines and select a line.
2 Do one of the following:
• Enter your contact’s number.
• Select a contact from a directory.
• Select a contact from the recent calls list.
3 Select OK.
4 Press Call .
Place a New Call During an Active Call
You can place new calls to contacts during active calls.
Task
1 While in an active call, press New Call.
2 Enter a contact’s number or choose a contact from the directory or recent calls.
3 Do one of the following:
• Press Call.
• If the called handset has multiple lines, choose a line and press Call.
Call a Contact from a Directory
You can call any contact stored in the contact directory on the wireless handset.
Task
1 Do one of the following:
• From the Home screen, select Contacts.
14
• Press Menu > Contacts .
2 Choose a contact and select Call.
Call a Contact Using Speed Dial
You can quickly call contacts from the wireless handset using speed dial.
Save the contact as a speed dial entry.
Task
» Do one of the following:
• Press and hold the number key for your speed dial entry.
• If programmed for speed dials, press a line key for your speed dial entry.
The phone dials the contact saved for that entry.
Call a Recent Contact
The wireless handset stores a record of all calls placed on the handset, and you can place calls from the Calls list.
Task
1 On the Home screen, select Calls.
By default, the All calls screen displays.
2 Do one of the following:
• Choose a contact in the All Calls list and then select Call.
• Use the navigation keys to view the Received calls, Dialed calls, or Missed calls lists, then select a contact and
s
elect Call.
Access Voicemail Messages
You can access and listen to new voicemail messages from the wireless handset.
Task
1 Go to Menu > Messages.
2 Choose a line, then press Select.
The wireless handset speed dials your voice mailbox number, and you can listen to new voicemail messages.
Placing Intercom Calls
Intercom calls enable you to place a call to a contact that the contact’s phone answers automatically as long as the contact
i
s
n
’t in an active call.
If the contact is in an active call, the contact can choose to answer the intercom call, or the phone answers the intercom call
automatically after the active call ends.
Place an Intercom Call
You can place an intercom call to quickly relay a message to a contact.
Task
1 Go to Menu
> Intercom, then choose the wireless handset you want to connect with.
2 Do one of the following:
• Press the Speakerphone
button.
• Select Call.
• Select OK.
15
3 When you’re done with your message, select End .
Place an Intercom Call During a Call
Place an intercom call to another contact during an active call.
Task
1 During a call, go to Options > Hold.
2 Select New Call > Intercom, then choose the wireless handset you want to connect with.
3 When you’re done with your message, select End .
4 Resume the held call.
Answering Calls
When you get an incoming call on a Poly Rove DECT IP phone, you can choose to answer the call in various ways.
Answer an Incoming Call
Answer an incoming call from the wireless handset.
Task
» Do one of the following:
• Press the Call
button.
• Press the Speakerphone button.
• Select the Answer softkey.
Answer an Incoming Call During a Call
A tone plays when you receive an incoming call during an active call.
Task
» Do one of the following:
• Select Call
.
• Press the Speakerphone button.
The first call goes on hold automatically.
Holding and Resuming Calls
When you are in a call, you can place an active audio call on hold and resume the call.
Hold a Call
You can place up to two active calls on hold at any time.
Task
» During a call, select Options > Hold.
Resume a Call
You can resume any held call on the wireless handset.
Task
» Select Options > Resume.
16
Switch Between Calls
You can switch between calls when you have at least one active call and one held call on the wireless handset.
Task
» With one active call and a held call, press Swap.
End a Call
You can end an active call at any time.
Task
» Do one of the following:
• Select End
.
• Place the wireless handset in its cradle or the charging cradle.
Transferring Calls
You can transfer a call to another wireless handset, to a directory contact, or to a designated number.
Transfer a Call to Another Wireless Handset
You can transfer a call on your wireless handset to another contact to enable someone else to take the call or to resume
the call on another handset.
Task
1 During a call, select Options > Transfer.
2 Enter a number or select a contact from a directory or the recent calls list.
3 Select Call.
4 Talk with your contact, then select Options > Transfer again to complete the transfer.
Blind Transfer a Call to a Contact
Blind transferring a call sends the call to another contact without your speaking to the contact first.
Task
1 During a call, select Options > Blind Transfer.
2 Enter a number or select a contact from a directory or the recent calls list.
3 Select Transfer.
The phone transfers the call when the contact answers the call.
Parking Calls
When you park a call, you can put the call on hold and resume it on another wireless handset.
You can park a Rove call in a parking lot on your service provider’s network. You can retrieve a parked call on a wireless
han
dset by entering a dedicated retrieval code. This feature is only available for lines registered with a service that
supports call park. Check with your system administrator about this feature in your company's deployment.
Park a Call on a Extension
You can park active calls from your wireless handset directly onto a contact’s line extension.
When you park a call on an extension, the call is moved from the handset’s line, and the phone notifies the contact that a
cal
l is parked.
Task
1 During the call, go to Options > Call Park.
17
2 Enter the extension where you want to park the call.
For example, enter 6889.
3 Select Park.
Retrieve a Call Parked on an Extension
You can retrieve a parked call from any phone or wireless handset on the network.
You must have the retrieval code for the parked call. The retrieval code is set when parking a call.
Task
1 Enter the retrieval code, then enter the extension where you parked the call, followed by a pound sign (#).
For example, enter *88, then enter 6889#.
2 Press Call
.
Enhanced Call Park
Enhanced Call Park is a feature that enables line keys on the phone to park a call and retrieve a parked call. Check with
your system administrator about this feature in your company's deployment.
Park a Call with a Line Key
• During the call, press a L1-L4 line key that is solid green.
Solid green indicates that the park extension is available for parking a call.
View Parked Call Details
If your administrator has enabled enhanced call park, you can view the details of all calls parked in any parking lot your
wireless handset is configured to monitor.
Task
1 Do one of the following:
• For Rove 30 or Rove 40 handsets, press the L1-L4 line key that is red.
• For Rove 20 handsets, press the L1-L4 line key that has a P icon over the line key displayed on the screen. Then
p
re
ss the middle softkey.
2 Press the middle softkey (...).
Retrieve a Call with a Line Key
Task
» Do one of the following:
• Press the L1-L4 line key to view the parked call details, then press the L1-L4 line key again or the Pick Up softkey to
retrieve the call.
• Press the middle softkey P and then press the Pick Up softkey to retrieve the call.
Rejecting Incoming Calls
You can reject incoming calls manually via the handset, or automatically by enabling Do Not Disturb (DND).
Reject an Incoming Call
You can reject rather than answer incoming calls on the wireless handset.
Task
» Do one of the following:
• Press End
.
• Press the Reject softkey.
• Press the Silence
softkey.
18
Set an Incoming Call to Silent
You can set an incoming call to silent if you don't want to answer a particular call.
• When the phone is ringing, press the Silence
softkey.
The phone stops ringing but the display continues to flash until the caller hangs up or the call goes to voicemail. The
phone rings when the next call is received.
Rejecting Calls with Do Not Disturb
Set your phone to automatically reject calls when you don’t want to be interrupted.
Enable Do Not Disturb
Do Not Disturb (DND) enables you to set your phone to automatically reject calls when you don’t want to be interrupted.
Task
1 On the wireless handset, go to Menu > Do Not Disturb.
2 Select Enable.
The handset doesn't ring for any calls until you disable Do Not Disturb.
Forwarding Calls
You can enable call forwarding for any private lines registered on the wireless handset, and you can choose to forward an
i
n
c
oming call to the handset.
You can’t enable call forwarding or forward incoming calls on shared lines or lines registered on multiple phones.
Enable Call Forward
You can enable your wireless handset to forward all incoming calls or forward calls based on the status of the handset.
Task
1 Go to Menu
> Call Forward.
2 Choose one of the following options:
• Always
• No answer
• Busy
3 Select On, then enter the number for your forwarding contact.
4 Optional: If you select No answer as your forwarding option, set the time in seconds when to forward the call.
5 Select Back to return to the Home screen.
Quickly Place an Emergency Call
Poly Rove 40 wireless handsets have an emergency button that you can press to quickly call an emergency service, such as
911
or on-site security.
Depending on how your administrator configures the handset, the button may also sound an alarm when pressed or there
may
be a slight delay before the call is placed. Check with your administrator for the exact feature configurations.
Task
» Press and hold the Emergency button for 5 seconds.
Cancel an Emergency Call or Alarm
You can cancel an emergency call or an alarm if you accidentally press the button or if the call is no longer needed.
19
If configured by your system administrator, a warning displays on screen when you press the Emergency button, and you
h
a
v
e the option to cancel the alarm before the action is initiated.
Task
» Press Cancel.
20
Conference Calls
You can initiate audio conference calls with various contacts on Poly phones. When you initiate a conference call, you can
m
a
n
age conference participants, join calls into a conference, or split your conference into individual calls.
Initiate a Conference Call
Initiate a conference call with up to two contacts.
Task
1 Call your first contact.
2 During the call, go to Options
> Conference.
The first call is placed on hold.
3 Enter a number or select a contact from a directory or the recent calls list.
4 Go to Options > Conference.
The two calls are joined into a conference call.
Join Calls to Create a Conference Call
Join one active call and one held call into a conference call.
Task
1 When you have an active call and a held call, go to Options > Conference.
2 Select Select.
The phone joins the calls into a conference call. If you have multiple held calls, the other held calls on the line remain
h
e
l
d.
Split a Conference Call
When you split a conference, you end the conference call and place the other two people on hold.
After you split a conference call, you can resume one of the held calls.
Task
» During a conference call, select Split.
The conference call ends, and phone places the two participants on hold in two separate calls.
21
Shared Lines
If there’s a shared line for more than one Poly Rove wireless handset, any of the handsets can receive an incoming call on
t
h
e
line, barge in on other calls, and pick up a held call.
This feature is only available for lines registered with services that support shared lines.
Barge In
You can barge in on an active call on another wireless handset on the shared line.
Task
1 During an active call, select Lines.
2 Choose the shared line that contains the active call.
3 Go to Options
> Barge In.
Pick Up Held Calls
When you place a call on hold on a shared line, you can pick up and resume the call from your wireless handset.
Task
1 On the wireless handset, select Lines.
2 Choose the shared line that contains the held call.
3 Go to Options > Resume.
22
Push-To-Talk
The Push-To-Talk (PTT) feature enables you to transmit audio and listen to replies much like a walkie-talkie.
Important:
The PTT feature is implemented at the handset level only on Poly Rove phones. It's independent of any
service providers' PTT features.
Enable Push-To-Talk
Enable the PTT feature to send or listen to PTT audio on your device.
Task
1 Go to Menu > Settings.
2 Select Push-To-Talk.
3 Select On.
Send Push-To-Talk Audio
You can speak and listen to messages from your PTT group similar to using a walkie-talkie.
Your administrator assigns each handset to a group, and anyone in that group can speak and listen to each other using PTT.
Task
1 Do one of the following:
• On your Rove 20 wireless handset, press and hold the Center navigation button.
• On your Rove 30 or Rove 40 handset, press and hold the Mute
button.
2 Speak into the handset’s microphone. Release the button when done.
All the handsets that have enabled PTT in your assigned group receive your message.
Disable Push-To-Talk
Disable the PTT feature to stop sending or listening to PTT audio on your device.
Task
1 Go to Menu > Settings.
2 Select Push-To-Talk.
3 Select Off.
23
Call Lists and Directories
You can access your contact directory, enterprise directory, and call lists on your Poly Rove wireless handset.
Call Lists
Call lists maintain a log of incoming and outgoing calls on the Poly Rove handset.
Poly Rove wireless handsets store up to 50 call entries in the call lists.
You can view the following types of call entries in the call lists:
• Missed calls: Record of calls you missed
• Received calls: Record of calls you received
• Dialed calls: Record of calls you made or dialed
• All calls: Mixed record of the calls you missed, received, and dialed
View Call Entry Details
View information for the call list entries on your phone.
Task
1 On the wireless handsets, do one of the following:
• Select Calls.
• Select Menu > Calls .
2 Go to the desired entry.
3 Select Options
> View Details.
Delete a Call List Entry
Delete call list entries on your phone.
Task
1 On the wireless handsets, do one of the following:
• Select Calls.
• Select Menu > Calls .
2 Go to the desired entry.
3 Select Options > Delete.
4 Select Yes.
Delete All Call Entries
Delete all entries in a call list at one time.
Task
1 On the wireless handsets, do one of the following:
• Select Calls.
• Select Menu > Calls .
2 Select Options
> Delete All.
24
Speed Dial
You can assign a directory entry to a speed dial entry to quickly call a contact from the wireless handset.
Add a Speed Dial Entry
You can add up to eight contacts as speed dial entries on the wireless handset. If you aren't using the line keys for other
f
e
a
tures such as enhanced call park, you can also use them as speed dial keys.
Task
1 Do one of the following:
• From the Home screen, select Contacts.
• Press Menu
> Contacts .
2 Select a contact, then select Options .
3 Select Speed Dial, then choose an index number.
4 Select Add to save the entry.
Contact Directory
You can call, view, delete, save, or edit contact information for any contact in the contact directory.
Adding Contacts
Add contacts by manually entering information directly into the contact directory or by using one of the call lists.
Add a Contact to the Contact Directory
You can add up to 250 contacts to the directory on the wireless handset to quickly place calls to frequent contacts.
Task
1 Do one of the following:
• From the Home screen, select Contacts.
• Press Menu
> Contacts .
2 On the Contacts screen, go to Options > Add contact.
3 Enter your contact’s information, then select Save.
Add a Contact to the Directory from a Call List
You can add a new contact to the contact directory from a call list.
Task
1 On the wireless handsets, do one of the following:
• Select Calls.
• Select Menu
> Calls .
2 Choose a contact and select Options
.
3 Select Save as contact, and select a phone number category.
4 Enter your contact’s information, then select Save.
Add Additional Contact Details from a Call List
You can append additional contact details from a call list to an existing contact in the directory.
25
Task
1 On the wireless handsets, do one of the following:
• Select Calls.
• Select Menu > Calls .
2 Choose a contact and select Options .
3 Select Append to contact, then choose an existing contact.
4 Choose a category for the number, select Save, and select Yes.
Edit a Contact in the Contact Directory
After you add a contact to the contact directory, update the contact’s information.
Task
1 Do one of the following:
• From the Home screen, select Contacts.
• Press Menu > Contacts .
2 Select a contact, then select Edit contact.
3 Select a contact entry field and make your edits.
4 Select Save.
Delete a Contact from the Contact Directory
Delete any contact from the contact directory.
Task
1 Do one of the following:
• From the Home screen, select Contacts.
• Press Menu > Contacts .
2 Choose a contact and select Options
.
3 Select Delete contact.
4 Select Yes.
Central Directory
You can access central and enterprise directories on your wireless handset. Enterprise directories are a Cisco BroadWorks
or
LDAP feature that enables you to access network directories on your handset. Check with your system administrator
about this feature in your company's deployment.
Find a Contact in the Central Directory
You can search for a contact in the central and enterprise directories on your wireless handset.
Once you find a contact, you can then call them from the central directory.
Task
1 Do one of the following:
• From the Home screen, select Contacts.
• Press Menu
> Contacts .
2 Select Central Directory.
26
3 Optional: If your system is configured for Cisco BroadWorks directories, select the desired Cisco BroadWorks
d
i
r
ectory.
The default BroadWorks options include the following directories, but your service provider might use different
names:
• Enterprise
• Enterprisecommon
• Group
• Groupcommon
• Personal
4 To find a contact in the directory, do one of the following:
• Press the center navigation key to scroll through the contacts until you find the one that you want, or, if a list of
contacts is already displayed on the handset, simply scroll through the contacts.
• Follow the search prompt displayed on the handset, or, if there's no prompt, press the Search softkey and enter a
search string. Then press the Search softkey.
5 Optional: To call a contact in the directory, once you have found the desired contact press the Call key.
27
Connecting Bluetooth Devices
You can connect up to four Bluetooth headsets to a Poly Rove 40 wireless handset.
Poly Rove 20 and
Rove 30 wireless handsets do not have Bluetooth capabilities.
Connect a Bluetooth Headset
You can connect any Bluetooth-capable headset to the Poly Rove 40 wireless handset.
You can connect up to four Bluetooth devices to the wireless handset.
Task
1 Enable Bluetooth.
A Go to Settings > Bluetooth.
B Highlight Enable Bluetooth and press the Toggle softkey.
The Enable Bluetooth status changes to On.
2 Select Search for Devices.
3 Select your Bluetooth headset in the list of devices and select Pair.
Edit the Name of a Paired Bluetooth Device
You can modify the default name for your Bluetooth device paired with the Poly Rove 40 wireless handset.
Task
1 Go to Settings > Bluetooth.
2 Select Paired Devices then select your Bluetooth device.
3 Select Options
> Change Name.
4 Press the Clear softkey to delete the current device name, then use the dialpad to enter a new device name.
5 Select Save.
View Information for Paired Bluetooth Devices
You can view the status, name, and MAC address for your paired bluetooth devices on the Poly Rove 40 wireless handset.
Task
1 Go to Settings > Bluetooth.
2 Select Paired Devices, then select your Bluetooth device.
3 Select Options
> Info.
Remove Bluetooth Devices
You can remove a Bluetooth device to make room for a new device or remove all paired Bluetooth devices.
Task
1 Go to Settings > Bluetooth.
2 Select Paired Devices.
3 Do one of the following:
• Select a Bluetooth device, then select Options > Delete.
28
• Select Options > Delete All, then select Yes.
29
Poly Rove DECT IP Phone Settings
You can configure phone settings and personalize your Poly Rove wireless handset.
Set the Time and Date Format
You can choose how the time and date display on the wireless handset.
Task
1 Select Menu > Preferences.
2 Select Time & Date.
3 Do one of the following:
• Select Time > Options and choose a time format.
• Select Date > Options
and choose a date format.
4 Select Save.
Set the Display Language
The wireless handsets have a standard set of languages available that you can choose to set for the display.
Check with your system administrator to find out which languages your phone supports.
Task
1 Select Menu > Preferences.
2 Select Language, then choose a language from the list.
Assign LED Indicators
You can choose which LED indicators display for certain features and alerts on the wireless handset.
Task
1 Select Menu
> Preferences.
2 Select LED signal.
3 Select an LED color, then choose one of the following:
• Off
• Missed call
• Voice message
• Low battery
4 Select Back to return to the Home screen.
Set Timeout for Power-Saving Mode
You can set when the wireless handset screen turns off after a period of inactivity to conserve energy when the handset
isn
’t in the charging cradle.
By default, the wireless handset goes into power-saving mode after 60 seconds.
Task
1 Select Menu
> Preferences.
2 Select Power save, then select a time option from 5 seconds to 60 seconds.
30
3 Select Back to return to the Home screen.
Set the Screen Saver Display
You can choose which screen displays when the wireless handset is idle.
The screen saver automatically starts when your phone is idle for a specified amount of time. You can stop the screen saver
b
y
pressing any key or touching the screen.
Task
1 Select Menu
> Preferences.
2 Select Screen Saver.
3 Choose one of the following:
• Off
• Idle clock
• Start-up image
• Cradle screen
Audio Adjustments
You can control many audio functions on the handset, including using the speakerphone or earpiece, adjusting the volume,
or muting the microphone.
Enable Silent Mode
You can enable silent mode to turn off the ringer on your Rove handset.
• On the wireless handset, press and hold the key.
The message Silent: Enabled displays and the handset ringer doesn't ring for any calls until you disable silent mode by
rep
eating the action.
Adjust the Ringer and Alert Volume
You can increase or decrease the volume of the ringtone and audio alerts on your Poly Rove handset.
Task
1 Select Menu
> Preferences.
2 Select Audio Settings.
3 Select one of the following options:
• Ring volume
• Alert volume
4 To increase or decrease the volume on your Rove handset, use the navigation keys.
On the Rove 30 or Rove 40 handset, you can also use the volume keys to increase or decrease the volume.
5 Select OK to confirm your setting or select Back to cancel your changes.
• On the Rove 20 handset, when the phone is idle you can adjust the ringer volume with the navigation keys.
• On the Rove 30 or Rove 40 handset, when the phone is idle you can adjust the ringer volume with the volume keys.
Change Ringtone
You can change the ringtone on your Rove handset.
Task
1 Select Menu
> Preferences.
31
2 Select Audio Settings > Ring Melody.
3 Use the Up and Down navigation keys to view the list of ringtones.
4 Press the Play softkey to listen to a ringtone and press the Stop softkey to stop or use the navigation keys to move to
a
n
o
ther ringtone.
5 Press the Select softkey to choose your preferred ringtone.
6 Press the Back softkey to return to the Home screen.
Change Alert Tone
You can change the alert tone on your Rove handset.
Task
1 Select Menu > Preferences.
2 Select Audio Settings > Alert Tone.
3 Use the Up and Down navigation keys to view the list of alert tones.
4 Press the Play softkey to listen to an alert tone and press the Stop softkey to stop or use the navigation keys to move to
another tone.
5 Press the Select softkey to choose your preferred alert tone.
6 Press the Back softkey to return to the Home screen.
Set the Phone to Vibrate
You can set your Rove handset to vibrate.
Task
1 Select Menu > Preferences.
2 Select Audio Settings > Vibrate.
3 Select one of the following options:
• Off
• Vibrate then Ring
• Vibrate Only
• Vibrate and Ring
4 Press the Select softkey to choose your preferred vibration option.
5 Press the Back softkey to return to the Home screen.
Switch Between the Earpiece and the Speakerphone
At any point in a call, you can switch between listening to audio on the speakerphone and the earpiece.
Task
» During a call, press the Speakerphone
button.
Mute or Unmute the Microphone
You can mute the microphone so other parties cannot hear you.
Task
» During a call, select one of the following options:
• To mute or unmute the microphone on a Rove 20 handset, press and hold the Mute softkey.
• To mute or unmute the microphone on a Rove 30 or a Rove 40 handset, press and hold the Mute button on the
s
i
d
e of the phone.
32
Change the Key Sound
You can change the key sound on your Rove handset.
Task
1 Select Menu > Preferences.
2 Select Audio Settings > Key Sound.
3 Select one of the following options:
• Silent
• Click
• Tone
4 Press the Select softkey to choose your preferred alert tone.
5 Press the Back softkey to return to the Home screen.
Enable and Disable Confirmation Sound
You can turn on or off the confirmation audio setting on your Rove handset. The confirmation sounds when you try to
complete an action on your phone.
Task
1 Select Menu
> Preferences.
2 Select Audio Settings > Confirmation Sound.
3 Use the Toggle softkey to enable or disable the confirmation sound.
4 Press the Back softkey to return to the Home screen.
Enable and Disable Coverage Warning
You can turn on or off the alert that sounds when your Rove handset is out of range of the base station.
Task
1 Select Menu
> Preferences.
2 Select Audio Settings > Coverage Warning.
3 Use the Toggle softkey to enable or disable the coverage warning sound.
4 Press the Back softkey to return to the Home screen.
Enable and Disable Charger Warning
You can turn on or off the audio that sounds when you place the Rove handset correctly on the charger.
Task
1 Select Menu > Preferences.
2 Select Audio Settings > Charger Warning.
3 Use the Toggle softkey to enable or disable the charger warning sound.
4 Press the Back softkey to return to the Home screen.
Change Noise Reduction Settings
You can change the noise reduction settings on your Rove handset to suit your environment.
Task
1 Select Menu > Preferences.
33
2 Select Audio Settings > Noise Reduction.
3 Select one of the following options:
• Off
• Low
• High
4 Press the Select softkey to choose your preferred option.
5 Press the Back softkey to return to the Home screen.
Connect and Configure a Wired Headset
Optimize the audio settings for a wired headset.
Task
1 Connect a wired headset to the 3.5 mm port on your Rove handset.
The handset recognizes the headset and uses it for audio on calls.
2 Optional: If your headset is one of the following Poly devices, then you can optimize the audio for your handset.
• Poly Blackwire 3300
• Poly Blackwire 5200
• Poly Encore Pro 3.5 mm
A Select Menu > Preferences > > Audio Settings.
B Select Headset Select.
C Select one of the Poly headsets.
D Select Back to return to the Home screen.
Line Keys
There are four line keys on Poly Rove handsets that you can program for speed dials or shortcuts.
If enabled by your system administrator, you can assign key functions, reset pre-programmed functions, and disable the
key
s.
Assign a Shortcut to a Line Key
You can assign shortcuts to a line key to quickly send a message, view the status of the wireless handset, or access settings.
Check with your system administrator to make sure you can reprogram the line keys. The keys may have functions already
programmed.
Task
1 On the wireless handset, press the desired line key.
2 Select Yes to continue to assign a key function.
3 Select Shortcuts, then choose a function.
4 Select Back to return to the Home screen.
Assign a Speed Dial Entry to a Line Key
You can assign a speed dial entry to a line key to quickly call a contact.
To assign a speed dial entry to a line key, you must have the contact already assigned to a speed dial entry.
Task
1 On the wireless handset, press the desired line key.
2 Select Speed Dial, then select a contact from the list.
3 Select Back to return to the Home screen.
34
Reset a Line Key
You can reset a line key to add a new function or remove a shortcut.
Task
1 Go to Menu > Settings.
2 Select Line Keys, then select a line key option.
3 Select Toggle.
4 Optional: Select Back if you want to reset any other line keys.
5 Select Back to return to the Home screen.
Disable a Line Key
You can deactivate a line key if you don’t want to program functions or if you want to prevent others from programming
functions for that key.
Task
1 On the wireless handset, press the desired line key.
2 Select Yes to continue to assign a key function.
3 Select Ignore key press, then select On.
The phone now does nothing when you press the line key.
4 Select Back to return to the Home screen.
Lock and Unlock the Phone
Locking your phone prevents accidental use of the handset. If you set a PIN, it can prevent unauthorized people from
placing or answering calls. It also prevents anyone from viewing or changing phone information, such as your directory, call
lists, or speed dial assignments.
Set a Phone Lock PIN
Set a PIN for your phone so that when you lock your handset, it can prevent unauthorized people from using the phone.
Task
1 Go to Menu > Settings > Security.
2 Select Phone Lock.
3 Enter a four-digit PIN and select OK.
Make sure you remember your PIN so that you can use it to unlock your phone.
4 Select Back to return to the Home screen.
Lock the Phone
Lock your phone to prevent unauthorized people from placing or answering calls.
Task
» To lock your phone, on the handset, press and hold the key.
The message Keypad locked displays and the keypad is disabled until you unlock the phone by repeating the action.
Unlock the Phone
Unlock your phone to place calls.
Task
1 To unlock your phone, on the handset, press and hold the
key.
The message Enter PIN displays.
35
2 Enter your four-digit PIN and select OK.
The phone unlocks and the returns to the Home screen.
36
Maintaining Poly Rove DECT IP Phones
When the phone isn’t operating properly, you can investigate or troubleshoot issues along with other tasks your
administrator may ask you to perform.
View Information for the DECT IP Phone
You can view information for the wireless handset and paired base station, including the software and hardware version, IP
a
d
d
ress, MAC address, battery level, and product name.
Task
» On the wireless handset, go to Menu
> Info .
All the available handset information displays.
Enable Sanitized Mode
You can enable sanitized mode to facilitate cleaning of your handset. Sanitized mode is only available on Rove 30 and Rove
40 handsets.
When you enable sanitized mode on a handset, the keypad is locked and the screen displays a 30-second countdown timer.
This helps to prevent you from making any unwanted calls and also gives you a clear indication of how much time is
remaining for you to finish cleaning.
Task
» Press and hold the center navigation key for five seconds.
The keypad is locked to prevent you from making any unwanted calls or changes to your settings. The screen shows a 30-
s
econd countdown timer. When the 30 seconds are up, the handset shows a green LED and displays the Handset Sanitized
message on the home screen. Pressing any key or moving the phone on or off the cradle will remove the message.
Clean Your System Components
When cleaning your DECT IP phone—handsets, base station, or chargers—be careful to not let any of the disinfecting
solution seep into the phone or accessory.
To effectively clean your Poly Rove system components, use the following items:
• Cotton balls
• Cotton swabs
• 70:30 solution of isopropyl alcohol and water
Caution:
Be careful not to wipe ports or cable connections.
Task
1 Unplug all cables from the phone and accessories.
2 For a Rove 30 or Rove 40, enable the sanitizing timer. See
Enable Sanitized Mode on page 37.
3 Dip a cotton ball into the alcohol/water solution and squeeze out any excess liquid.
4 Wipe all hardware surfaces.
5 Dip a cotton swab into the alcohol/water solution and clean around the buttons.
6 Let the phone and accessories air-dry completely before reconnecting any cables.
On a Rove 30 or Rove 40 handset, when the time on the sanitizing timer is up, the handset shows a green LED. The
mes
sage Handset Sanitized is displayed on the home screen. Pressing any key or moving the phone on or off the cradle will
remove the message.
Restart a Wireless Handset
Your system administrator may ask you to restart the phone if it malfunctions or to help with troubleshooting.
37
• Do one of the following:
• Remove and then reinsert the handset battery. The handset restarts and restores connection with the base station.
• Press and hold the End key until the handset powers off. Then press and hold the End key again until the handset
p
o
w
ers on. The handset restores connection with the base station.
Reset Wireless Handset Settings
You can return the wireless handset to its default settings.
Contact your system administrator before resetting your handset.
Task
1 Select Menu
> Settings .
2 Select Reset Settings, then select Yes.
38
Troubleshooting
If you have issues with your Poly Rove wireless handset or the base station, try the following troubleshooting procedures
a
n
d
solutions to resolve certain issues.
Find the Phone's Serial Number
Use the handset serial number to help technical support troubleshoot issues with your Rove phone.
Task
1 Remove the battery from the phone.
The serial number is on the label under the battery.
2 Make a note of the number.
3 Replace the battery.
Find the Base Station or Repeater's Serial Number
Use the base station or repeater's serial number to help technical support troubleshoot issues with your device. You can
f
i
n
d the serial number in one of the following ways.
Task
» Do one of the following:
• For your Rove base station or your Rove R8 repeater, you can locate the serial number on the label on the rear of
the device. The label is behind the power socket.
• For your Rove base stations, in the system web interface, go to Status > System Status. You can see the serial
number for the base station in the Product Information section.
Wireless Handset Range
If you can’t reach your Poly Rove wireless handset from the base station, verify that the handset has enough signal
s
t
r
ength.
• If the handset has enough signal strength, reboot the handset.
• If the handset doesn’t have enough signal strength, move it to a different location with better reception or consider
rel
ocating the base station to give better coverage.
Check the Wireless Handset Signal Strength
If you're experiencing signal issues with a wireless handset, you can check the signal strength.
Good signal strength is 0 dBm; however, anything above -85 dBm is fair.
Task
1 On the wireless handset, select Menu
then press *47*.
2 Select a base station.
The signal strength displays next to RSSI like shown below.
39
If the signal strength is -85 dBm to 0 dBm (fair to good range) and you still want to improve the signal, restart the handset.
40
