AXIS Q19 Ther mal Camera Series
T able of Contents
Solution overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
P erimeter protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Preview mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Get started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Find the device on the network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Open the device's web interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Create an administrator account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Secure passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
V erify that no one has tampered with the device software . . . . . . . . . . . . . . 7
W eb interface overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Congure your device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Basic settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Adjust the image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
View and record video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Set up rules for events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
The web interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Analytics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Recordings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Apps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Learn more . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Color palettes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Privacy masks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Overlays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Streaming and storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Edge - to - edge technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Cybersecurity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Specications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Product overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
LED indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
SD card slot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
53
Clean your device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
T roubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Reset to factory default settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
AXIS OS options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Check the current AXIS OS version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Upgrade AXIS OS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
T echnical issues, clues, and solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
P erformance considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Contact support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
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AXIS Q19 Ther mal Camera Series
Solution overview
Solution overview
1
Thermal camera with AXIS P erimeter Defender
2
Horn speaker
3
Flashing beacon
4
PTZ network camera
5
Door controller
6
Surveillance center
P erimeter protection
For areas in need of intrusion detection, you can set up perimeter protection using thermal cameras with analytics. The main
objective for perimeter protection is to detect a threat or an actual intrusion at the earliest possible stage.
T o set up perimeter protection, you need to install an analytics application for perimeter surveillance and protection on your thermal
camera. Axis provides the AXIS P erimeter Defender application for this purpose. Y ou can read more about AXIS P erimeter Defender
at axis.com/products/axis - perimeter - defender
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AXIS Q19 Ther mal Camera Series
Solution overview
• T o let possible intruders know that your perimeter is protected, use a ashing beacon (3). See .
• T o warn and deter , connect a horn speaker (2) that plays a pre - recorded warning message. See .
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AXIS Q19 Ther mal Camera Series
Installation
Installation
Preview mode
Preview mode is ideal for installers when ne tuning the camera view during the installation. No login is required to access the
camera view in preview mode. It is available only in factory defaulted state for a limited time from powering up the device.
T o watch this video, go to the web version of this document.
help.axis.com/?&piaId=93330§ion=preview - mode
This video demonstrates how to use preview mode.
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AXIS Q19 Ther mal Camera Series
Get started
Get started
Find the device on the network
T o nd Axis devices on the network and assign them IP addresses in Windows®, use AXIS IP Utility or AXIS Device Manager . Both
applications are free and can be downloaded from axis.com/support .
For more information about how to nd and assign IP addresses, go to How to assign an IP address and access your device .
Browser support
Y ou can use the device with the following browsers:
Chrome
T M
Firefox
®
Edge
T M
Safari
®
Windows
®
recommended
recommended
macOS
®
recommended recommended
Linux
®
recommended recommended
Other operating systems *
*T o use AXIS OS web interface with iOS 15 or iP adOS 15, go to Settings Settings
Settings
> >
>
Safari Safari
Safari
> >
>
Advanced Advanced
Advanced
> >
>
Experimental Experimental
Experimental
Features Features
Features
and disable
NSURLSession W ebsocket.
If you need more information about recommended browsers, go to AXIS OS P ortal .
Open the device's web interface
1. Open a browser and type the IP address or host name of the Axis device.
If you do not know the IP address, use AXIS IP Utility or AXIS Device Manager to nd the device on the network.
2. T ype the username and password. If you access the device for the rst time, you must create an administrator account. See
Create an administrator account on page 6 .
For descriptions of all the controls and options in the device’s web interface, see The web interface on page 20 .
Create an administrator account
The rst time you log in to your device, you must create an administrator account.
1. Enter a username.
2. Enter a password. See Secure passwords on page 6 .
3. Re - enter the password.
4. Accept the license agreement.
5. Click Add account .
Important
The device has no default account. If you lose the password for your administrator account, you must reset the device. See
Reset to factory default settings on page 57 .
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AXIS Q19 Ther mal Camera Series
Get started
Secure passwords
Important
Axis devices send the initially set password in clear text over the network. T o protect your device after the rst login, set
up a secure and encrypted HTTPS connection and then change the password.
The device password is the primary protection for your data and services. Axis devices do not impose a password policy as they
may be used in various types of installations.
T o protect your data we strongly recommend that you:
• Use a password with at least 8 characters, preferably created by a password generator .
• Don’t expose the password.
• Change the password at a recurring interval, at least once a year .
V erify that no one has tampered with the device software
T o make sure that the device has its original AXIS OS, or to take full control of the device after a security attack:
1. Reset to factory default settings. See Reset to factory default settings on page 57 .
After the reset, secure boot guarantees the state of the device.
2. Congure and install the device.
W eb interface overview
This video gives you an overview of the device’s web interface.
T o watch this video, go to the web version of this document.
help.axis.com/?&piaId=93330§ion=web - interface - overview
Axis device web interface
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AXIS Q19 Ther mal Camera Series
Configur e your device
Configur e your device
This section covers all the important congurations that an installer needs to do to get the product up and running after the
hardware installation has been completed.
Basic settings
Set the power line frequency
1. Go to Video > Installation > P ower line frequency .
2. Click Change .
3. Select a power line frequency and click Save and restart .
Set the orientation
1. Go to Video > Installation > Rotate .
2. Select 0 , 90 , 180 or 27 0 degrees.
See also Monitor long and narrow areas on page 9 .
Adjust the image
This section includes instructions about conguring your device. If you want to learn more about how certain features work, go
to Learn more on page 45 .
Level the camera
T o adjust the view in relation to a reference area or an object, use the level grid in combination with a mechanical adjustment
of the camera.
1. Go to Video > Image > and click .
2. Click to show the level grid.
3. Adjust the camera mechanically until the position of the reference area or the object is aligned with the level grid.
Select exposure mode
T o improve image quality for specic surveillance scenes, use exposure modes. Exposure modes lets you control aperture, shutter
speed, and gain. Go to Video > Image > Exposure and select between the following exposure modes:
• For most use cases, select Automatic exposure.
Handle scenes with strong backlight
Dynamic range is the difference in light levels in an image. In some cases the difference between the darkest and the brightest
areas can be signicant. The result is often an image where either the dark or the bright areas are visible. Wide dynamic range
(WDR) makes both dark and bright areas of the image visible.
1. Go to Video > Image > Wide dynamic range .
2. Use the Local contrast slider to adjust the amount of WDR.
3. If you still have problems, go to Exposure and adjust the Exposure zone to cover the area of interest.
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AXIS Q19 Ther mal Camera Series
Configur e your device
Find out more about WDR and how to use it at axis.com/web - articles/wdr .
Stabilize a shaky image with image stabilization
Image stabilization is suitable in environments where the product is mounted in an exposed location where vibrations can occur , for
example, due to wind or passing trafc.
The feature makes the image smoother , steadier , and less blurry . It also reduces the le size of the compressed image and lowers the
bitrate of the video stream.
Note
When you turn on image stabilization, the image is slightly cropped, which lowers the maximum resolution.
1. Go to Video > Installation > Image correction .
2. T urn on Image stabilization .
Monitor long and narrow areas
Use corridor format to better utilize the full eld of view in a long and narrow area, for example a staircase, hallway , road, or tunnel.
1. Depending on your device, turn the camera or the 3 - axis lens in the camera 90° or 27 0°.
2. If the device doesn’t have automatic rotation of the view , go to Video > Installation .
3. Rotate the view 90° or 27 0°.
V erify the pixel resolution
T o verify that a dened part of the image contains enough pixels to, for example, recognize license plates, you can use the pixel
counter .
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AXIS Q19 Ther mal Camera Series
Configur e your device
ABC 123
1. Go to Video > Image .
2. Click .
3. Click for Pixel counter .
4. In the camera’s live view , adjust the size and position of the rectangle around the area of interest, for example where you
expect license plates to appear .
5. Y ou can see the number of pixels for each of the rectangle’s sides, and decide if the values are enough for your needs.
Hide parts of the image with privacy masks
Y ou can create one or several privacy masks to hide parts of the image.
1. Go to Video > Privacy masks .
2. Click .
3. Click the new mask and type a name.
4. Adjust the size and placement of the privacy mask according to your needs.
5. T o change the color for all privacy masks, click Privacy masks and select a color .
See also Privacy masks on page 45
Show an image overlay
Y ou can add an image as an overlay in the video stream.
1. Go to Video > Overlays .
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AXIS Q19 Ther mal Camera Series
Configur e your device
2. Select Image and click .
3. Click Images .
4. Drag and drop an image.
5. Click Upload .
6. Click Manage overlay .
7. Select the image and a position. Y ou can also drag the overlay image in the live view to change the position.
Show a text overlay
Y ou can add a text eld as an overlay in the video stream. This is useful for example when you want to display the date, time or a
company name in the video stream.
1. Go to Video > Overlays .
2. Select T ext and click .
3. T ype the text you want to display in the video stream.
4. Select a position. Y ou can also drag the overlay text eld in the live view to change the position.
Add street names and compass direction to the image
Note
The street name and compass direction will be visible on all video streams and recordings.
1. Go to Apps .
2. Select axis - orientationaid .
3. Click Open .
4. T o add a street name, click Add text and modify the text to t the street.
5. T o add a compass, click Add compass and modify the compass to t the image.
View and record video
This section includes instructions about conguring your device. T o learn more about how streaming and storage works, go to
Streaming and storage on page 45 .
Reduce bandwidth and storage
Important
Reducing the bandwidth can lead to loss of detail in the image.
1. Go to Video > Stream .
2. Click in the live view .
3. Select Video format A V1 if your device supports it. Otherwise select H.264 .
4. Go to Video > Stream > General and increase Compression .
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AXIS Q19 Ther mal Camera Series
Configur e your device
5. Go to Video > Stream > Zipstream and do one or more of the following:
Note
The Zipstream settings are used for all video encodings except MJPEG.
- Select the Zipstream Strength that you want to use.
- T urn on Optimize for storage . This can only be used if the video management software supports B - frames.
- T urn on Dynamic FPS .
- T urn on Dynamic GOP and set a high Upper limit GOP length value.
Note
Most web browsers don’t support H.265 decoding and because of this the device doesn’t support it in its web interface.
Instead you can use a video management system or application that supports H.265 decoding.
Set up network storage
T o store recordings on the network, you need to set up your network storage.
1. Go to System > Storage .
2. Click Add network storage under Network storage .
3. T ype the IP address of the host server .
4. T ype the name of the shared location on the host server under Network share .
5. T ype the username and password.
6. Select the SMB version or leave it on Auto .
7. Select Add share without testing if you experience temporary connection issues, or if the share is not yet congured.
8. Click Add .
Record and watch video
Record video directly from the camera
1. Go to Video > Image .
2. T o start a recording, click .
If you haven’t set up any storage, click and . For instructions on how to set up network storage, see Set up
network storage on page 12
3. T o stop recording, click again.
W atch video
1. Go to Recordings .
2. Click for your recording in the list.
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AXIS Q19 Ther mal Camera Series
Configur e your device
V erify that no one has tampered with the video
With signed video, you can make sure that no one has tampered with the video recorded by the camera.
1. Go to Video > Stream > General and turn on Signed video .
2. Use AXIS Camera Station (5.46 or later) or another compatible video management software to record video. For
instructions, see the AXIS Camera Station user manual .
3. Export the recorded video.
4. Use AXIS File Player to play the video. Download AXIS File Player .
indicates that no one has tampered with the video.
Note
T o get more information about the video, right - click the video and select Show digital signature .
Set up rules for events
Y ou can create rules to make your device perform an action when certain events occur . A rule consists of conditions and actions.
The conditions can be used to trigger the actions. For example, the device can start a recording or send an email when it detects
motion, or show an overlay text while the device is recording.
T o learn more, check out our guide Get started with rules for events .
T rigger an action
1. Go to System > Events and add a rule. The rule denes when the device will perform certain actions. Y ou can set
up rules as scheduled, recurring, or manually triggered.
2. Enter a Name .
3. Select the Condition that must be met to trigger the action. If you specify more than one condition for the rule, all of the
conditions must be met to trigger the action.
4. Select which Action the device should perform when the conditions are met.
Note
If you make changes to an active rule, the rule must be turned on again for the changes to take effect.
Record video when the camera detects an object
This example explains how to set up the camera to start recording to the SD card when the camera detects an object. The recording
will include ve seconds before detection and one minute after detection ends.
Before you start:
• Make sure you have an SD card installed.
Make sure that AXIS Video Motion Detection is running:
1. Go to Apps > AXIS Video Motion Detection .
2. Start the application if it is not already running.
3. Make sure you have set up the application according to your needs.
Create a rule:
1. Go to System > Events and add a rule.
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AXIS Q19 Ther mal Camera Series
Configur e your device
2. T ype a name for the rule.
3. In the list of conditions, under Application , select VMD4 .
4. In the list of actions, under Recordings , select Record video while the rule is active .
5. In the list of storage options, select SD_DISK .
6. Select a camera and a stream prole.
7. Set the prebuffer time to 5 seconds.
8. Set the postbuffer time to 1 minute.
9. Click Save .
Show a text overlay in the video stream when the device detects an object
This example explains how to display the text “Motion detected” when the device detects an object.
Make sure that AXIS Video Motion Detection is running:
1. Go to Apps > AXIS Video Motion Detection .
2. Start the application if it is not already running.
3. Make sure you have set up the application according to your needs.
Add the overlay text:
1. Go to Video > Overlays .
2. Under Overlays , select T ext and click .
3. Enter #D in the text eld.
4. Choose text size and appearance.
5. T o position the text overlay , click and select an option.
Create a rule:
1. Go to System > Events and add a rule.
2. T ype a name for the rule.
3. In the list of conditions, under Application , select VMD4 .
4. In the list of actions, under Overlay text , select Use overlay text .
5. Select a video channel.
6. In T ext , type “Motion detected”.
7. Set the duration.
8. Click Save .
Note
If you update the overlay text it will be automatically updated on all video streams dynamically .
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AXIS Q19 Ther mal Camera Series
Configur e your device
Provide visual indication of an ongoing event
Y ou have the option to connect the AXIS I/O Indication LED to your network camera. This LED can be congured to turn on whenever
certain events occur in the camera. For example, to let people know that video recording is in progress.
Required hardware
• AXIS I/O Indication LED
• An Axis network video camera
Note
AXIS I/O Indication LED should be connected to an output port.
Note
For instructions on how to connect the AXIS I/O Indication LED, see the installation guide provided with the product.
The following example shows how to congure a rule that turns on the AXIS I/O Indication LED to indicate that camera is recording.
1. Go to System > Accessories > I/O ports .
2. Make sure that the port you connected the AXIS I/O Indication LED to is set to Output . Set the normal state to Circuit open .
3. Go to System > Events .
4. Create a new rule.
5. Select the Condition that must be met to trigger the camera to start recording. It can, for example, be a time schedule or
motion detection.
6. In the list of actions, select Record video . Select a storage space. Select a stream prole or create a new . Also set the
Prebuffer and P ostbuffer as required.
7. Save the rule.
8. Create a second rule and select the same Condition as in the rst rule.
9. In the list of actions, select T oggle I/O while the rule is active , and then select the port the AXIS I/O Indication LED is
connected to. Set the state to Active .
1 0. Save the rule.
Other scenarios where AXIS I/O Indication LED can be used are for example:
• Congure the LED to turn on when the camera starts, to indicate the presence of the camera. Select System ready as
a condition.
• Congure the LED to turn on when live stream is active to indicate that a person or a program is accessing a stream from
the camera. Select Live stream accessed as a condition.
Record video when the camera detects loud noises
This example explains how to set up the camera to start recording to the SD card ve seconds before it detects loud noise and
to stop two minutes after .
T urn on audio:
1. Set up the stream prole to include audio, see Add audio to your recording on page 19 .
T urn on audio detection:
1. Go to System > Detectors > Audio detection .
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AXIS Q19 Ther mal Camera Series
Configur e your device
2. Adjust the sound level according to your needs.
Create a rule:
1. Go to System > Events and add a rule.
2. T ype a name for the rule.
3. In the list of conditions, under Audio , select Audio Detection .
4. In the list of actions, under Recordings , select Record video .
5. In the list of storage options, select SD_DISK .
6. Select the stream prole where audio has been turned on.
7. Set the prebuffer time to 5 seconds.
8. Set the postbuffer time to 2 minutes.
9. Click Save .
Record video when the camera detects impact
Shock detection allows the camera to detect tampering caused by vibrations or shock. Vibrations due to the environment or to an
object can trigger an action depending on the shock sensitivity range, which can be set from 0 to 1 00. In this scenario, someone is
throwing rocks at the camera after hours and you would like to get a video clip of the event.
T urn on shock detection:
1. Go to System > Detectors > Shock detection .
2. T urn on shock detection, and adjust the shock sensitivity .
Create a rule:
3. Go to System > Events > Rules and add a rule.
4. T ype a name for the rule.
5. In the list of conditions, under Device status , select Shock detected .
6. Click + to add a second condition.
7. In the list of conditions, under Scheduled and recurring , select Schedule .
8. In the list of schedules, select After hours .
9. In the list of actions, under Recordings , select Record video while the rule is active .
1 0. Select where to save the recordings.
1 1. Select a Camera .
12. Set the prebuffer time to 5 seconds.
13. Set the postbuffer time to 50 seconds.
14. Click Save .
Detect tampering with input signal
This example explains how to send an email when the input signal is cut or short - circuited. For more information about the
I/O connector , see page 53 .
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AXIS Q19 Ther mal Camera Series
Configur e your device
1. Go to System > Accessories > I/O ports and turn on Supervised .
Add an email recipient:
1. Go to System > Events > Recipients and add a recipient.
2. T ype a name for the recipient.
3. Select Email .
4. T ype an email address to send the email to.
5. The camera doesn’t have it’s own email server , so it has to log into another email server to send mails. Fill in the rest of the
information according to your email provider .
6. T o send a test email, click T est .
7. Click Save .
Create a rule:
1. Go to System > Events > Rules and add a rule.
2. T ype a name for the rule.
3. In the list of conditions, under I/O , select Supervised input tampering is active .
4. Select the relevant port.
5. In the list of actions, under Notications , select Send notication to email and then select the recipient from the list.
6. T ype a subject and a message for the email.
7. Click Save .
Set up the intrusion alarm
Use the intrusion alarm switch to, for example, send a notication if someone opens the camera housing.
Before you start
• Connect the intrusion alarm switch to pin 1 (ground) and pin 3 (digital input) of the camera’s I/O connector .
Congure the input port
1. Go to System > Accessories > I/O ports .
2. For P ort 1 :
2.1 Select Circuit closed .
Add a recipient:
3. Go to System > Events > Recipients and click Add recipient .
4. T ype a name for the recipient.
5. Select Email .
6. T ype an email address to send the email to.
7. The camera doesn’t have it’s own email server , so it will need to log into another email server to be able to send mails. Fill
in the rest of the information according to your email provider .
8. T o send a test email, click T est .
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Configur e your device
9. Click Save .
Create a rule
1 0. Go to System > Events > Rules and add a rule.
1 1. T ype a name for the rule.
12. In the list of conditions, under I/O , select Digital input .
13. In the list of ports, select P ort 1 .
14. In the list of actions, under Notications , select Send notication to email .
15. Select a recipient from the list or go to Recipients to create a new recipient.
T o create a new recipient, click . T o copy an existing recipient, click .
16. T ype a subject and a message for the email.
17. Click Save .
Send an email automatically if someone spray paints the lens
Activate the tampering detection:
1. Go to System > Detectors > Camera tampering .
2. Set a value for T rigger delay . The value indicates the time that must pass before an email is sent.
Add an email recipient:
3. Go to System > Events > Recipients and add a recipient.
4. T ype a name for the recipient.
5. Select Email .
6. T ype an email address to send the email to.
7. The camera doesn’t have it’s own email server , so it has to log into another email server to send mails. Fill in the rest of the
information according to your email provider .
8. T o send a test email, click T est .
9. Click Save .
Create a rule:
1 0. Go to System > Events > Rules and add a rule.
1 1. T ype a name for the rule.
12. In the list of conditions, under Video , select T ampering .
13. In the list of actions, under Notications , select Send notication to email and then select the recipient from the list.
14. T ype a subject and a message for the email.
15. Click Save .
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Configur e your device
Audio
Add audio to your recording
T urn on audio:
1. Go to Video > Stream > Audio and include audio.
2. If the device has more than one input source, select the correct one in Source .
3. Go to Audio > Device settings and turn on the correct input source.
4. If you make any changes to the input source, click Apply changes .
Edit the stream prole that is used for the recording:
5. Go to System > Stream proles and select the stream prole.
6. Select Include audio and turn it on.
7. Click Save .
Connect to a network speaker
Network speaker pairing allows you to use a compatible Axis network speaker as if it is connected directly to the camera. Once
paired, the speaker acts as an audio out device where you can play audio clips and transmit sound through the camera.
Important
For this feature to work with a video management software (VMS), you must rst pair the camera with the network speaker ,
then add the camera to your VMS.
P air camera with network speaker
1. Go to System > Edge - to - edge > P airing .
2. T ype the network speaker’s IP address, username and password.
3. Select Speaker pairing .
4. Click Connect . A conrmation message appears.
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The web inter face
T o reach the device’s web interface, type the device’s IP address in a web browser .
Note
Support for the features and settings described in this section varies between devices. This icon indicates that
the feature or setting is only available in some devices.
Show or hide the main menu. Access the release notes. Access the product help. Change the language.
Set light theme or dark theme. The user menu contains:
• Information about the user who is logged in.
• Change account : Log out from the current account and log in to a new account.
• Log out : Log out from the current account.
The context menu contains:
• Analytics data : Accept to share non - personal browser data.
• Feedback : Share any feedback to help us improve your user experience.
• Legal : View information about cookies and licenses.
• About : View device information, including AXIS OS version and serial number .
Status
Device info
Shows the device information, including AXIS OS version and serial number .
Upgrade AXIS OS : Upgrade the software on your device. T akes you to the Maintenance page where you can do the upgrade.
Time sync status
Shows NTP synchronization information, including if the device is in sync with an NTP server and the time remaining until
the next sync.
NTP settings : View and update the NTP settings. T akes you to the Time and location page where you can change the NTP settings.
Security
Shows what kind of access to the device that is active, what encryption protocols are in use, and if unsigned apps are allowed.
Recommendations to the settings are based on the AXIS OS Hardening Guide.
Hardening guide : Link to AXIS OS Hardening guide where you can learn more about cybersecurity on Axis devices and best
practices.
Connected clients
Shows the number of connections and connected clients.
View details : View and update the list of connected clients. The list shows IP address, protocol, port, state, and PID/process
of each connection.
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Ongoing recordings
Shows ongoing recordings and their designated storage space.
Recordings: View ongoing and ltered recordings and their source. For more information, see Recordings on page 27
Shows the storage space where the recording is saved.
Video
Installation
Capture mode : A capture mode is a preset conguration that denes how the camera captures images. When you
change the capture mode, it can affect many other settings, such as view areas and privacy masks. Mounting position :
The orientation of the image can change depending on how you mount the camera. P ower line frequency : T o minimize image
icker , select the frequency your region uses. The American regions usually use 60 Hz. The rest of the world mostly uses 50 Hz. If
you're not sure of your region's power line frequency , check with the local authorities.
Image correction
Image stabilization : T urn on to get a smoother and steadier image with less blur . W e recommend that you use image
stabilization in environments where the device is mounted in an exposed location and subject to vibrations due to, for example,
wind or passing trafc. Stabilizer margin : Use the slider to adjust the size of the stabilizer margin, which determines the
level of vibration to stabilize. If the product is mounted in an environment with a lot of vibration, move the slider towards Max . As
a result, a smaller scene is captured. If the environment has less vibration, move the slider towards Min .
Image
Appearance
Contrast : Use the slider to adjust the difference between light and dark.
Brightness : Use the slider to adjust the light intensity . This can make objects easier to see. Brightness is applied after image
capture, and doesn’t affect the information in the image. T o get more details from a dark area, it’s usually better to increase
gain or exposure time.
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Sharpness : Use the slider to make objects in the image appear sharper by adjusting the edge contrast. If you increase the
sharpness, it may increase the bitrate and the amount of storage space needed as well.
Wide dynamic range
Local contrast : Use the slider to adjust the contrast of the image. A higher value makes the contrast higher between
dark and light areas.
Exposure
Exposure zone : Use exposure zones to optimize the exposure in a selected part of the scene, for example, the area in
front of an entrance door .
Note
The exposure zones are related to the original image (unrotated), and the names of the zones apply to the original image.
This means, for example, that if the video stream is rotated 90°, then the Upper zone becomes the Right zone in the
stream, and Left becomes Lower .
• Automatic : Suitable for most situations.
• Center : Uses a xed area in the center of the image to calculate the exposure. The area has a xed size and
position in the live view .
• Full : Uses the entire live view to calculate the exposure.
• Upper : Uses an area with a xed size and position in the upper part of the image to calculate the exposure.
• Lower : Uses an area with a xed size and position in the lower part of the image to calculate the exposure.
• Left : Uses an area with a xed size and position in the left part of the image to calculate the exposure.
• Right : Uses an area with a xed size and position in the right part of the image to calculate the exposure.
• Spot : Uses an area with a xed size and position in the live view to calculate the exposure.
• Custom : Uses an area in the live view to calculate the exposure. Y ou can adjust the size and position of the area.
Max gain : Select the suitable max gain. If you increase the max gain, it improves the visible level of detail in low contrast images,
but also increases the noise level. More noise can also result in increased use of bandwidth and storage.
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Stream
General
Resolution : Select the image resolution suitable for the surveillance scene. A higher resolution increases bandwidth and
storage. P alette : Select a palette to color the image with different colors depending on temperature. The palette can
improve visibility of ne details. Frame rate : T o avoid bandwidth problems on the network or reduce storage size, you can limit
the frame rate to a xed amount. If you leave the frame rate at zero, the frame rate is kept at the highest possible rate under
the current conditions. A higher frame rate requires more bandwidth and storage capacity . P - frames : A P - frame is a predicted
image that shows only the changes in the image from the previous frame. Enter the desired number of P - frames. The higher the
number , the less bandwidth is required. However , if there is network congestion, there could be a noticeable deterioration in
the video quality . Compression : Use the slider to adjust the image compression. High compression results in a lower bitrate and
lower image quality . Low compression improves the image quality , but uses more bandwidth and storage when you record. Signed
video : T urn on to add the signed video feature to the video. Signed video protects the video from tampering by adding
cryptographic signatures to the video.
Zipstream
Zipstream is a bitrate reduction technology , optimized for video surveillance, that reduces the average bitrate in an H.264 or H.265
stream in real time. Axis Zipstream applies a high bitrate in scenes where there are multiple regions of interest, for example, in scenes
with moving objects. When the scene is more static, Zipstream applies a lower bitrate, and thereby reduces the required storage.
T o learn more, see Reducing the bit rate with Axis Zipstream
Select the bitrate reduction Strength :
• Off : No bitrate reduction.
• Low : No visible quality degradation in most scenes. This is the default option and it can be used in all types
of scenes to reduce the bitrate.
• Medium : Visible effects in some scenes through less noise and a slightly lower level of detail in regions of lower
interest, for example, where there’s no movement.
• High : Visible effects in some scenes through less noise and a lower level of detail in regions of lower interest, for
example, where there’s no movement. W e recommend this level for cloud - connected devices and devices that
use local storage.
• Higher : Visible effects in some scenes through less noise and a lower level of detail in regions of lower interest,
for example, where there’s no movement.
• Extreme : Visible effects in most scenes. The bitrate is optimized for smallest possible storage.
Optimize for storage : T urn on to minimize the bitrate while maintaining quality . The optimization does not apply to the stream
shown in the web client. This can only be used if your VMS supports B - frames. T urning on Optimize for storage also turns on
Dynamic GOP . Dynamic FPS (frames per second): T urn on to allow the bandwidth to vary based on the level of activity in the
scene. More activity requires more bandwidth. Lower limit : Enter a value to adjust the frame rate between minimal fps and the
stream default fps based on scene motion. W e recommend you to use lower limit in scenes with very little motion, where the fps
could drop to 1 or lower . Dynamic GOP (Group of Pictures): T urn on to dynamically adjust the interval between I - frames based on
the level of activity in the scene. Upper limit : Enter a maximum GOP length, that is, the maximum number of P - frames between
two I - frames. An I - frame is a self - contained image frame that is independent of other frames.
Bitrate control
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• Average : Select to automatically adjust the bitrate over a longer time period and provide the best possible image
quality based on the available storage.
- Click to calculate the target bitrate based on available storage, retention time, and bitrate limit.
- T arget bitrate : Enter desired target bitrate.
- Retention time : Enter the number of days to keep the recordings.
- Storage : Shows the estimated storage that can be used for the stream.
- Maximum bitrate : T urn on to set a bitrate limit.
- Bitrate limit : Enter a bitrate limit that is higher than the target bitrate.
• Maximum : Select to set a maximum instant bitrate of the stream based on your network bandwidth.
- Maximum : Enter the maximum bitrate.
• V ariable : Select to allow the bitrate to vary based on the level of activity in the scene. More activity requires more
bandwidth. W e recommend this option for most situations.
Orientation
Mirror : T urn on to mirror the image.
Audio
Include : T urn on to use audio in the video stream. Source : Select what audio source to use. Stereo : T urn on to
include built - in audio as well as audio from an external microphone.
Overlays
: Click to add an overlay . Select the type of overlay from the dropdown list:
• T ext : Select to show a text that is integrated in the live view image and visible in all views, recordings and snapshots.
Y ou can enter your own text, and you can also include pre - congured modiers to automatically show , for example,
time, date, and frame rate.
- : Click to add the date modier %F to show yyyy - mm - dd.
- : Click to add the time modier %X to show hh:mm:ss (24 - hour clock).
- Modiers : Click to select any of the modiers shown in the list to add them to the text box. For example,
%a shows the day of the week.
- Size : Select the desired font size.
- Appearance : Select the text color and background color , for example, white text on a black background
(default).
- : Select the position of the overlay in the image.
• Image : Select to show a static image superimposed over the video stream. Y ou can use .bmp, .png, .jpeg, or .svg les.
T o upload an image, click Images . Before you upload an image, you can choose to:
- Scale with resolution : Select to automatically scale the overlay image to t the video resolution.
- Use transparency : Select and enter the RGB hexadecimal value for that color . Use the format RRGGBB .
Examples of hexadecimal values: FFFFFF for white, 000000 for black, FF0000 for red, 6633FF for blue, and
669900 for green. Only for .bmp images.
• Scene annotation : Select to show a text overlay in the video stream that stays in the same position, even
when the camera pans or tilts in another direction. Y ou can choose to only show the overlay within certain zoom levels.
- : Click to add the date modier %F to show yyyy - mm - dd.
- : Click to add the time modier %X to show hh:mm:ss (24 - hour clock).
- Modiers : Click to select any of the modiers shown in the list to add them to the text box. For example,
%a shows the day of the week.
- Size : Select the desired font size.
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- Appearance : Select the text color and background color , for example, white text on a black background
(default).
- : Select the position of the overlay in the image. The overlay is saved and remains in the pan and
tilt coordinates of this position.
- Annotation between zoom levels (%) : Set the zoom levels which the overlay will be shown within.
- Annotation symbol : Select a symbol that appears instead of the overlay when the camera is not within the
set zoom levels.
• Streaming indicator : Select to show an animation superimposed over the video stream. The animation
indicates that the video stream is live, even if the scene doesn’t contain any motion.
- Appearance : Select the animation color and background color , for example, red animation on a transparent
background (default).
- Size : Select the desired font size.
- : Select the position of the overlay in the image.
• Widget: Linegraph : Show a graph chart that displays how a measured value changes over time.
- Title : Enter a title for the widget.
- Overlay modier : Select an overlay modier as data source. If you have created MQTT overlays, they will be
located at the end of the list.
- : Select the position of the overlay in the image.
- Size : Select the size of the overlay .
- Visible on all channels : T urn off to show only on your currently selected channel. T urn on to show on all
active channels.
- Update interval : Choose the time between data updates.
- T ransparency : Set the transparency of the entire overlay .
- Background transparency : Set the transparency only of the background of the overlay .
- P oints : T urn on to add a point to the graph line when data is updated.
- X axis
- Label : Enter the text label for the x axis.
- Time window : Enter how long time the data is visualized.
- Time unit : Enter a time unit for the x axis.
- Y axis
- Label : Enter the text label for the y axis.
- Dynamic scale : T urn on for the scale to automatically adapt to the data values. T urn off to manually enter
values for a xed scale.
- Min alarm threshold and Max alarm threshold : These values will add horizontal reference lines to the graph,
making it easier to see when the data value becomes too high or too low .
• Widget: Meter : Show a bar chart that displays the most recently measured data value.
- Title : Enter a title for the widget.
- Overlay modier : Select an overlay modier as data source. If you have created MQTT overlays, they will be
located at the end of the list.
- : Select the position of the overlay in the image.
- Size : Select the size of the overlay .
- Visible on all channels : T urn off to show only on your currently selected channel. T urn on to show on all
active channels.
- Update interval : Choose the time between data updates.
- T ransparency : Set the transparency of the entire overlay .
- Background transparency : Set the transparency only of the background of the overlay .
- P oints : T urn on to add a point to the graph line when data is updated.
- Y axis
- Label : Enter the text label for the y axis.
- Dynamic scale : T urn on for the scale to automatically adapt to the data values. T urn off to manually enter
values for a xed scale.
- Min alarm threshold and Max alarm threshold : These values will add horizontal reference lines to the bar
chart, making it easier to see when the data value becomes too high or too low .
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Privacy masks
: Click to create a new privacy mask. Privacy masks : Click to change the color of all privacy masks, or to delete all privacy
masks permanently . Cell size : If you choose mosaic color , the privacy masks appear as pixilated patterns. Use the slider to change
the size of the pixels. Mask x : Click to rename, disable, or permanently delete the mask.
Analytics
Metadata conguration
RTSP metadata producers
Lists the apps that stream metadata and the channels they use.
Note
These settings are for the RTSP metadata stream that use ONVIF XML. Changes made here don't affect the Metadata
visualization page.
Producer : The app that produces the metadata. Below the app is a list of the types of metadata the app streams from the
device. Channel : The channel that the app uses. Select to enable the metadata stream. Deselect for compatibility or resource
management reasons.
Audio
Device settings
Input : T urn on or off audio input. Shows the type of input.
Input type : Select the type of input, for instance, if it’s a microphone or line. P ower type : Select power type for your input. Apply
changes : Apply your selection. Echo cancellation : T urn on to remove echoes during two - way communication. Separate
gain controls : T urn on to adjust the gain separately for the different input types. Automatic gain control : T urn
on to dynamically adapt the gain to changes in the sound. Gain : Use the slider to change the gain. Click the microphone icon
to mute or unmute.
Stream
Encoding : Select the encoding to use for the input source streaming. Y ou can only choose encoding if audio input is turned on. If
audio input is turned off, click Enable audio input to turn it on.
Audio enhancement
Input
T en Band Graphic Audio Equalizer : T urn on to adjust the level of different frequency bands within an audio signal. This feature is
for advanced users with audio conguration experience. T alkback range : Choose the operational range to gather audio
content. An increase to the operational range cause a reduction of simultaneous two - way communication capabilities. V oice
enhancement : T urn on to enhance the voice content in relation to other sounds.
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Recordings
Ongoing recordings : Show all ongoing recordings on the device. Start a recording on the device. Choose which
storage device to save to. Stop a recording on the device. T riggered recordings will end when manually stopped or when the
device is shut down. Continuous recordings will continue until manually stopped. Even if the device is shut down, the recording
will continue when the device starts up again.
Play the recording. Stop playing the recording. Show or hide information and options about the
recording. Set export range : If you only want to export part of the recording, enter a time span. Note that if you work in a
different time zone than the location of the device, the time span is based on the device’s time zone. Encrypt : Select to set a
password for exported recordings. It will not be possible to open the exported le without the password. Click to delete a
recording. Export : Export the whole or a part of the recording.
Click to lter the recordings. From : Show recordings done after a certain point in time. T o : Show recordings up until a certain
point in time. Source : Show recordings based on source. The source refers to the sensor . Event : Show recordings based
on events. Storage : Show recordings based on storage type.
Apps
Add app : Install a new app. Find more apps : Find more apps to install. Y ou will be taken to an overview page of Axis
apps. Allow unsigned apps : T urn on to allow installation of unsigned apps. Allow root - privileged apps : T urn on to
allow apps with root privileges full access to the device. View the security updates in AXIS OS and ACAP apps.
Note
The device’s performance might be affected if you run several apps at the same time.
Use the switch next to the app name to start or stop the app. Open : Access the app’s settings. The available settings depend on the
application. Some applications don’t have any settings. The context menu can contain one or more of the following options:
• Open - source license : View information about open - source licenses used in the app.
• App log : View a log of the app events. The log is helpful when you contact support.
• Activate license with a key : If the app requires a license, you need to activate it. Use this option if your device
doesn’t have internet access.
If you don’t have a license key , go to axis.com/products/analytics . Y ou need a license code and the Axis product serial
number to generate a license key .
• Activate license automatically : If the app requires a license, you need to activate it. Use this option if your device has
internet access. Y ou need a license code to activate the license.
• Deactivate the license : Deactivate the license to replace it with another license, for example, when you change from a
trial license to a full license. If you deactivate the license, you also remove it from the device.
• Settings : Congure the parameters.
• Delete : Delete the app permanently from the device. If you don’t deactivate the license rst, it remains active.
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System
Time and location
Date and time
The time format depends on the web browser’s language settings.
Note
W e recommend you synchronize the device’s date and time with an NTP server .
Synchronization : Select an option for the device’s date and time synchronization.
• Automatic date and time (manual NTS KE servers) : Synchronize with the secure NTP key establishment servers
connected to the DHCP server .
- Manual NTS KE servers : Enter the IP address of one or two NTP servers. When you use two NTP servers,
the device synchronizes and adapts its time based on input from both.
- Max NTP poll time : Select the maximum amount of time the device should wait before it polls the NTP
server to get an updated time.
- Min NTP poll time : Select the minimum amount of time the device should wait before it polls the NTP
server to get an updated time.
• Automatic date and time (NTP servers using DHCP) : Synchronize with the NTP servers connected to the DHCP server .
- Fallback NTP servers : Enter the IP address of one or two fallback servers.
- Max NTP poll time : Select the maximum amount of time the device should wait before it polls the NTP
server to get an updated time.
- Min NTP poll time : Select the minimum amount of time the device should wait before it polls the NTP
server to get an updated time.
• Automatic date and time (manual NTP servers) : Synchronize with NTP servers of your choice.
- Manual NTP servers : Enter the IP address of one or two NTP servers. When you use two NTP servers, the
device synchronizes and adapts its time based on input from both.
- Max NTP poll time : Select the maximum amount of time the device should wait before it polls the NTP
server to get an updated time.
- Min NTP poll time : Select the minimum amount of time the device should wait before it polls the NTP
server to get an updated time.
• Custom date and time : Manually set the date and time. Click Get from system to fetch the date and time settings
once from your computer or mobile device.
Time zone : Select which time zone to use. Time will automatically adjust to daylight saving time and standard time.
• DHCP : Adopts the time zone of the DHCP server . The device must connected to a DHCP server before you can select
this option.
• Manual : Select a time zone from the drop - down list.
Note
The system uses the date and time settings in all recordings, logs, and system settings.
Device location
Enter where the device is located. Y our video management system can use this information to place the device on a map.
• Format : Select the format to use when you enter your device's latitude and longitude.
• Latitude : P ositive values are north of the equator .
• Longitude : P ositive values are east of the prime meridian.
• Heading : Enter the compass direction that the device is facing. 0 is due north.
• Label : Enter a descriptive name for your device.
• Save : Click to save your device location.
Network
IPv4
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Assign IPv4 automatically : Select to let the network router assign an IP address to the device automatically . W e recommend
automatic IP (DHCP) for most networks. IP address : Enter a unique IP address for the device. Static IP addresses can be assigned
at random within isolated networks, provided that each address is unique. T o avoid conicts, we recommend you contact your
network administrator before you assign a static IP address. Subnet mask : Enter the subnet mask to dene what addresses are
inside the local area network. Any address outside the local area network goes through the router . Router : Enter the IP address of
the default router (gateway) used to connect devices that are attached to different networks and network segments. Fallback to
static IP address if DHCP isn’t available : Select if you want to add a static IP address to use as fallback if DHCP is unavailable
and can’t assign an IP address automatically .
Note
If DHCP isn’t available and the device uses a static address fallback, the static address is congured with a limited scope.
IPv6
Assign IPv6 automatically : Select to turn on IPv6 and to let the network router assign an IP address to the device automatically .
Hostname
Assign hostname automatically : Select to let the network router assign a hostname to the device automatically . Hostname : Enter
the hostname manually to use as an alternative way of accessing the device. The server report and system log use the hostname.
Allowed characters are A–Z, a–z, 0–9 and -. Enable dynamic DNS updates : Allow your device to automatically update its
domain name server records whenever its IP address changes. Register DNS name : Enter a unique domain name that points to
your device's IP address. Allowed characters are A–Z, a–z, 0–9 and -. TTL : Time to Live (TTL) sets how long a DNS record stays
valid before it needs to be updated.
DNS servers
Assign DNS automatically : Select to let the DHCP server assign search domains and DNS server addresses to the device
automatically . W e recommend automatic DNS (DHCP) for most networks. Search domains : When you use a hostname that is
not fully qualied, click Add search domain and enter a domain in which to search for the hostname the device uses. DNS
servers : Click Add DNS server and enter the IP address of the DNS server . This provides the translation of hostnames to IP
addresses on your network.
HTTP and HTTPS
HTTPS is a protocol that provides encryption for page requests from users and for the pages returned by the web server . The encrypted
exchange of information is governed by the use of an HTTPS certicate, which guarantees the authenticity of the server .
T o use HTTPS on the device, you must install an HTTPS certicate. Go to System > Security to create and install certicates.
Allow access through : Select if a user is allowed to connect to the device through the HTTP , HTTPS , or both HTTP and HTTPS
protocols.
Note
If you view encrypted web pages through HTTPS, you might experience a drop in performance, especially when you
request a page for the rst time.
HTTP port : Enter the HTTP port to use. The device allows port 80 or any port in the range 1 0 24 - 65535. If you are logged in as
an administrator , you can also enter any port in the range 1 - 1 0 23. If you use a port in this range, you get a warning. HTTPS
port : Enter the HTTPS port to use. The device allows port 443 or any port in the range 1 0 24 - 65535. If you are logged in as an
administrator , you can also enter any port in the range 1 - 1 0 23. If you use a port in this range, you get a warning. Certicate :
Select a certicate to enable HTTPS for the device.
Network discovery protocols
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Bonjour
®
: T urn on to allow automatic discovery on the network. Bonjour name : Enter a friendly name to be visible on the network.
The default name is the device name and MAC address. UPnP
®
: T urn on to allow automatic discovery on the network. UPnP name :
Enter a friendly name to be visible on the network. The default name is the device name and MAC address. WS - Discovery : T urn on
to allow automatic discovery on the network. LLDP and CDP : T urn on to allow automatic discovery on the network. T urning LLDP
and CDP off can impact the P oE power negotiation. T o resolve any issues with the P oE power negotiation, congure the P oE
switch for hardware P oE power negotiation only .
Global proxies
Http proxy : Specify a global proxy host or IP address according to the allowed format. Https proxy : Specify a global proxy host
or IP address according to the allowed format.
Allowed formats for http and https proxies:
• http(s)://host:port
• http(s)://user@host:port
• http(s)://user:pass@host:port
Note
Restart the device to apply the global proxy settings.
No proxy : Use No proxy to bypass global proxies. Enter one of the options in the list, or enter several separated by a comma:
• Leave empty
• Specify an IP address
• Specify an IP address in CIDR format
• Specify a domain name, for example: www .<domain name>.com
• Specify all subdomains in a specic domain, for example .<domain name>.com
One - click cloud connection
One - click cloud connection (O3C) together with an O3C service provides easy and secure internet access to live and recorded video
from any location. For more information, see axis.com/end - to - end - solutions/hosted - services .
Allow O3C :
• One - click : This is the default setting. Press and hold the control button on the device to connect to an O3C service
over the internet. Y ou need to register the device with the O3C service within 24 hours after you press the control
button. Otherwise, the device disconnects from the O3C service. Once you register the device, Always is enabled and
the device stays connected to the O3C service.
• Always : The device constantly attempts to connect to an O3C service over the internet. Once you register the device,
it stays connected to the O3C service. Use this option if the control button on the device is out of reach.
• No : Disables the O3C service.
Proxy settings : If needed, enter the proxy settings to connect to the proxy server . Host : Enter the proxy server’s address. P ort : Enter
the port number used for access. Login and P assword : If needed, enter username and password for the proxy server . Authentication
method :
• Basic : This method is the most compatible authentication scheme for HTTP . It’s less secure than the Digest method
because it sends the username and password unencrypted to the server .
• Digest : This method is more secure because it always transfers the password encrypted across the network.
• Auto : This option lets the device select the authentication method depending on the supported methods. It prioritizes
the Digest method over the Basic method.
Owner authentication key (OAK) : Click Get key to fetch the owner authentication key . This is only possible if the device is
connected to the internet without a rewall or proxy .
SNMP
The Simple Network Management Protocol (SNMP) allows remote management of network devices.
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SNMP : Select the version of SNMP to use.
• v1 and v2c :
- Read community : Enter the community name that has read - only access to all supported SNMP objects. The
default value is public .
- Write community : Enter the community name that has read or write access to all supported SNMP objects
(except read - only objects). The default value is write .
- Activate traps : T urn on to activate trap reporting. The device uses traps to send messages for important
events or status changes to a management system. In the web interface, you can set up traps for SNMP v1
and v2c. T raps are automatically turned off if you change to SNMP v3 or turn off SNMP . If you use SNMP v3,
you can set up traps through the SNMP v3 management application.
- T rap address : Enter the IP address or host name of the management server .
- T rap community : Enter the community to use when the device sends a trap message to the management
system.
- T raps :
- Cold start : Sends a trap message when the device starts.
- W arm start : Sends a trap message when you change an SNMP setting.
- Link up : Sends a trap message when a link changes from down to up.
- Authentication failed : Sends a trap message when an authentication attempt fails.
Note
All Axis Video MIB traps are enabled when you turn on SNMP v1 and v2c traps. For more information, see
AXIS OS P ortal > SNMP .
• v3 : SNMP v3 is a more secure version, which provides encryption and secure passwords. T o use SNMP v3, we
recommend you to activate HTTPS, as the password is then sent through HTTPS. This also prevents unauthorized
parties’ access to unencrypted SNMP v1 and v2c traps. If you use SNMP v3, you can set up traps through the SNMP v3
management application.
- P assword for the account “initial” : Enter the SNMP password for the account named “initial”. Although the
password can be sent without activating HTTPS, we don’t recommend it. The SNMP v3 password can only
be set once, and preferably only when HTTPS is enabled. Once the password is set, the password eld is no
longer displayed. T o set the password again, you must reset the device to factory default settings.
Security
Certicates
Certicates are used to authenticate devices on a network. The device supports two types of certicates:
• Client/server certicates
A client/server certicate validates the device’s identity , and can be self - signed or issued by a Certicate Authority (CA).
A self - signed certicate offers limited protection and can be used before a CA - issued certicate has been obtained.
• CA certicates
Y ou can use a CA certicate to authenticate a peer certicate, for example to validate the identity of an authentication
server when the device connects to a network protected by IEEE 80 2.1X. The device has several pre - installed CA
certicates.
These formats are supported:
• Certicate formats: .PEM, .CER, and .PFX
• Private key formats: PKCS#1 and PKCS#12
Important
If you reset the device to factory default, all certicates are deleted. Any pre - installed CA certicates are reinstalled.
Add certicate : Click to add a certicate.
• More : Show more elds to ll in or select.
• Secure keystore : Select to use Secure element or T rusted Platform Module 2.0 to securely store the private key . For
more information on which secure keystore to select, go to help.axis.com/en - us/axis - os#cryptographic - support .
• K ey type : Select the default or a different encryption algorithm from the drop - down list to protect the certicate.
The context menu contains:
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• Certicate information : View an installed certicate’s properties.
• Delete certicate : Delete the certicate.
• Create certicate signing request : Create a certicate signing request to send to a registration authority to apply
for a digital identity certicate.
Secure keystore :
• Secure element (CC EAL6+) : Select to use secure element for secure keystore.
• T rusted Platform Module 2.0 (CC EAL4+, FIPS 140 - 2 Level 2) : Select to use TPM 2.0 for secure keystore.
Network access control and encryption
IEEE 80 2.1x IEEE 80 2.1x is an IEEE standard for port - based network admission control providing secure authentication of wired
and wireless network devices. IEEE 80 2.1x is based on EAP (Extensible Authentication Protocol).T o access a network protected
by IEEE 80 2.1x, network devices must authenticate themselves. The authentication is performed by an authentication server ,
typically a RADIUS server (for example, FreeRADIUS and Microsoft Internet Authentication Server). IEEE 80 2.1AE MACsec IEEE
80 2.1AE MACsec is an IEEE standard for media access control (MAC) security that denes connectionless data condentiality
and integrity for media access independent protocols. Certicates When congured without a CA certicate, server certicate
validation is disabled and the device tries to authenticate itself regardless of what network it is connected to.When using a
certicate, in Axis' implementation, the device and the authentication server authenticate themselves with digital certicates
using EAP - TLS (Extensible Authentication Protocol - T ransport Layer Security).T o allow the device to access a network protected
through certicates, you must install a signed client certicate on the device. Authentication method : Select an EAP type used for
authentication. Client certicate : Select a client certicate to use IEEE 80 2.1x. The authentication server uses the certicate
to validate the client’s identity . CA certicates : Select CA certicates to validate the authentication server’s identity . When no
certicate is selected, the device tries to authenticate itself regardless of what network it is connected to. EAP identity : Enter the
user identity associated with the client certicate. EAPOL version : Select the EAPOL version that is used in the network switch. Use
IEEE 80 2.1x : Select to use the IEEE 80 2.1x protocol.These settings are only available if you use IEEE 80 2.1x PEAP - MSCHAPv2 as
the authentication method:
• P assword : Enter the password for your user identity .
• P eap version : Select the P eap version that is used in the network switch.
• Label : Select 1 to use client EAP encryption; select 2 to use client PEAP encryption. Select the Label that the network
switch uses when using P eap version 1.
These settings are only available if you use IEEE 80 2.1ae MACsec (Static CAK/Pre - Shared K ey) as the authentication method:
• K ey agreement connectivity association key name : Enter the connectivity association name (CKN). It must be 2 to 64
(divisible by 2) hexadecimal characters. The CKN must be manually congured in the connectivity association and
must match on both ends of the link to initially enable MACsec.
• K ey agreement connectivity association key : Enter the connectivity association key (CAK). It should be either 32
or 64 hexadecimal characters long. The CAK must be manually congured in the connectivity association and must
match on both ends of the link to initially enable MACsec.
Prevent brute - force attacks
Blocking : T urn on to block brute - force attacks. A brute - force attack uses trial - and - error to guess login info or encryption
keys. Blocking period : Enter the number of seconds to block a brute - force attack. Blocking conditions : Enter the number of
authentication failures allowed per second before the block starts. Y ou can set the number of failures allowed both on page
level and device level.
Firewall
Activate : T urn on the rewall.
Default P olicy : Select the default state for the rewall.
• Allow: Allows all connections to the device. This option is set by default.
• Deny: Denies all connections to the device.
T o make exceptions to the default policy , you can create rules that allows or denies connections to the device from specic
addresses, protocols, and ports.
• Address : Enter an address in IPv4/IPv6 or CIDR format that you want to allow or deny access to.
• Protocol : Select a protocol that you want to allow or deny access to.
• P ort : Enter a port number that you want to allow or deny access to. Y ou can add a port number between 1 and 65535.
• P olicy : Select the policy of the rule.
: Click to create another rule.
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Add rules: Click to add the rules that you have dened.
• Time in seconds: Set a time limit for testing the rules. The default time limit is set to 300 seconds. T o activate the
rules straight away , set the time to 0 seconds.
• Conrm rules: Conrm the rules and their time limit. If you have set a time limit of more than 1 second, the rules will
be active during this time. If you have set the time to 0 , the rules will be active straight away .
P ending rules : An overview of the latest tested rules that you are yet to conrm.
Note
The rules that have a time limit appear under Active rules until the displayed timer runs out, or until you conrm them. If
you don't conrm them, they will appear under P ending rules once the timer runs out, and the rewall will revert to the
previously dened settings. If you conrm them, they will replace the current active rules.
Conrm rules : Click to activate the pending rules. Active rules : An overview of the rules you are currently running on the device.
: Click to delete an active rule. : Click to delete all rules, both pending and active.
Custom signed AXIS OS certicate
T o install test software or other custom software from Axis on the device, you need a custom signed AXIS OS certicate. The
certicate veries that the software is approved by both the device owner and Axis. The software can only run on a specic device
which is identied by its unique serial number and chip ID. Only Axis can create custom signed AXIS OS certicates, since Axis
holds the key to sign them. Install : Click to install the certicate. Y ou need to install the certicate before you install the
software. The context menu contains:
• Delete certicate : Delete the certicate.
Accounts
Accounts
Add account : Click to add a new account. Y ou can add up to 1 00 accounts. Account : Enter a unique account name. New
password : Enter a password for the account. P asswords must be 1 to 64 characters long. Only ASCII printable characters (code
32 to 126) are allowed in the password, for example, letters, numbers, punctuation, and some symbols. Repeat password : Enter
the same password again. Privileges :
• Administrator : Has full access to all settings. Administrators can also add, update, and remove other accounts.
• Operator : Has access to all settings except:
- All System settings.
• Viewer : Has access to:
- W atch and take snapshots of a video stream.
- W atch and export recordings.
- P an, tilt, and zoom; with PTZ account access.
The context menu contains: Update account : Edit the account properties. Delete account : Delete the account. Y ou can’t
delete the root account.
Anonymous access
Allow anonymous viewing : T urn on to allow anyone access the device as a viewer without logging in with an account. Allow
anonymous PTZ operating : T urn on to allow anonymous users to pan, tilt, and zoom the image.
SSH accounts
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Add SSH account : Click to add a new SSH account.
• Restrict root access : T urn on to restrict functionality that requires root access.
• Enable SSH : T urn on to use SSH service.
Account : Enter a unique account name. New password : Enter a password for the account. P asswords must be 1 to 64 characters
long. Only ASCII printable characters (code 32 to 126) are allowed in the password, for example, letters, numbers, punctuation,
and some symbols. Repeat password : Enter the same password again. Comment : Enter a comment (optional). The context
menu contains: Update SSH account : Edit the account properties. Delete SSH account : Delete the account. Y ou can’t delete the
root account.
OpenID Conguration
Important
If you can't use OpenID to sign in, use the Digest or Basic credentials you used when you congured OpenID to sign in.
Client ID : Enter the OpenID username. Outgoing Proxy : Enter the proxy address for the OpenID connection to use a proxy
server . Admin claim : Enter a value for the admin role. Provider URL : Enter the web link for the API endpoint authentication. Format
should be https://[insert URL]/.well - known/openid - conguration Operator claim : Enter a value for the operator role. Require claim :
Enter the data that should be in the token. Viewer claim : Enter the value for the viewer role. Remote user : Enter a value to identify
remote users. This assists to display the current user in the device’s web interface. Scopes : Optional scopes that could be part of
the token. Client secret : Enter the OpenID password Save : Click to save the OpenID values. Enable OpenID : T urn on to close current
connection and allow device authentication from the provider URL.
Events
Rules
A rule denes the conditions that triggers the product to perform an action. The list shows all the currently congured rules in
the product.
Note
Y ou can create up to 256 action rules.
Add a rule : Create a rule. Name : Enter a name for the rule. W ait between actions : Enter the minimum time (hh:mm:ss)
that must pass between rule activations. It is useful if the rule is activated by , for example, day - night mode conditions, to avoid
that small light changes during sunrise and sunset activate the rule repeatedly . Condition : Select a condition from the list. A
condition must be met for the device to perform an action. If multiple conditions are dened, all of them must be met to trigger
the action. For information about specic conditions, see Get started with rules for events . Use this condition as a trigger : Select
to make this rst condition function only as a starting trigger . It means that once the rule is activated, it remains active for as long
as all the other conditions are met, no matter the state of the rst condition. If you don’t select this option, the rule will simply be
active whenever all the conditions are met. Invert this condition : Select if you want the condition to be the opposite of your
selection. Add a condition : Click to add an additional condition. Action : Select an action from the list and enter its
required information. For information about specic actions, see Get started with rules for events .
Recipients
Y ou can set up your device to notify recipients about events or send les.
Note
If you set up your device to use FTP or SFTP , don’t change or remove the unique sequence number that’s added to the le
names. If you do that, only one image per event can be sent.
The list shows all the recipients currently congured in the product, along with information about their conguration.
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Note
Y ou can create up to 20 recipients.
Add a recipient : Click to add a recipient. Name : Enter a name for the recipient. T ype : Select from the list:
• FTP
- Host : Enter the server's IP address or hostname. If you enter a hostname, make sure that a DNS server is
specied under System > Network > IPv4 and IPv6 .
- P ort : Enter the port number used by the FTP server . The default is 2 1.
- Folder : Enter the path to the directory where you want to store les. If this directory doesn’t already exist
on the FTP server , you will get an error message when uploading les.
- Username : Enter the username for the login.
- P assword : Enter the password for the login.
- Use temporary le name : Select to upload les with temporary , automatically generated lenames. The
les get renamed to the desired names when the upload completes. If the upload is aborted/interrupted,
you don’t get any corrupt les. However , you probably still get the temporary les. This way you know
that all les that have the desired name are correct.
- Use passive FTP : Under normal circumstances, the product simply requests the target FTP server to open the
data connection. The device actively initiates both the FTP control and data connections to the target server .
This is normally needed if there is a rewall between the device and the target FTP server .
• HTTP
- URL : Enter the network address to the HTTP server and the script that will handle the request. For example,
http://192.168.254.1 0/cgi - bin/notify .cgi.
- Username : Enter the username for the login.
- P assword : Enter the password for the login.
- Proxy : T urn on and enter the required information if a proxy server must be passed to connect to the HTTP
server .
• HTTPS
- URL : Enter the network address to the HTTPS server and the script that will handle the request. For example,
https://192.168.254.1 0/cgi - bin/notify .cgi.
- V alidate server certicate : Select to validate the certicate that was created by HTTPS server .
- Username : Enter the username for the login.
- P assword : Enter the password for the login.
- Proxy : T urn on and enter the required information if a proxy server must be passed to connect to the HTTPS
server .
• Network storage
Y ou can add network storage such as NAS (network - attached storage) and use it as a recipient to store les. The les
are stored in the Matroska (MKV) le format.
- Host : Enter the IP address or hostname for the network storage.
- Share : Enter the name of the share on the host.
- Folder : Enter the path to the directory where you want to store les.
- Username : Enter the username for the login.
- P assword : Enter the password for the login.
• SFTP
- Host : Enter the server's IP address or hostname. If you enter a hostname, make sure that a DNS server is
specied under System > Network > IPv4 and IPv6 .
- P ort : Enter the port number used by the SFTP server . The default is 22.
- Folder : Enter the path to the directory where you want to store les. If this directory doesn’t already exist on
the SFTP server , you will get an error message when uploading les.
- Username : Enter the username for the login.
- P assword : Enter the password for the login.
- SSH host public key type (MD5) : Enter the ngerprint of the remote host’s public key (a 32 - digit
hexadecimal string). The SFTP client supports SFTP servers using SSH - 2 with RSA, DSA, ECDSA, and ED255 19
host key types. RSA is the preferred method during negotiation, followed by ECDSA, ED255 19, and DSA. Make
sure to enter the right MD5 host key that is used by your SFTP server . While the Axis device supports both
MD5 and SHA - 256 hash keys, we recommend using SHA - 256 due to stronger security over MD5. For more
information on how to congure an SFTP server with an Axis device, go to the AXIS OS P ortal .
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- SSH host public key type (SHA256) : Enter the ngerprint of the remote host’s public key (a 43 - digit Base64
encoded string). The SFTP client supports SFTP servers using SSH - 2 with RSA, DSA, ECDSA, and ED255 19 host
key types. RSA is the preferred method during negotiation, followed by ECDSA, ED255 19, and DSA. Make
sure to enter the right MD5 host key that is used by your SFTP server . While the Axis device supports both
MD5 and SHA - 256 hash keys, we recommend using SHA - 256 due to stronger security over MD5. For more
information on how to congure an SFTP server with an Axis device, go to the AXIS OS P ortal .
- Use temporary le name : Select to upload les with temporary , automatically generated lenames. The
les get renamed to the desired names when the upload completes. If the upload is aborted or interrupted,
you don’t get any corrupt les. However , you probably still get the temporary les. This way , you know
that all les that have the desired name are correct.
• SIP or VMS :
SIP : Select to make a SIP call.
VMS : Select to make a VMS call.
- From SIP account : Select from the list.
- T o SIP address : Enter the SIP address.
- T est : Click to test that your call settings works.
• Email
- Send email to : Enter the email address to send emails to. T o enter multiple addresses, use commas to
separate them.
- Send email from : Enter the email address of the sending server .
- Username : Enter the username for the mail server . Leave this eld empty if the mail server does not
require authentication.
- P assword : Enter the password for the mail server . Leave this eld empty if the mail server does not require
authentication.
- Email server (SMTP) : Enter the name of the SMTP server , for example, smtp.gmail.com, smtp.mail.yahoo.com.
- P ort : Enter the port number for the SMTP server , using values in the range 0 - 65535. The default value is 587.
- Encryption : T o use encryption, select either SSL or TLS.
- V alidate server certicate : If you use encryption, select to validate the identity of the device. The certicate
can be self - signed or issued by a Certicate Authority (CA).
- POP authentication : T urn on to enter the name of the POP server , for example, pop.gmail.com.
Note
Some email providers have security lters that prevent users from receiving or viewing large amount of
attachments, from receiving scheduled emails and similar . Check the email provider's security policy to avoid
your email account being locked or missing out on your expected emails.
• T CP
- Host : Enter the server's IP address or hostname. If you enter a hostname, make sure that a DNS server is
specied under System > Network > IPv4 and IPv6 .
- P ort : Enter the port number used to access the server .
T est : Click to test the setup. The context menu contains: View recipient : Click to view all the recipient details. Copy
recipient : Click to copy a recipient. When you copy , you can make changes to the new recipient. Delete recipient : Click to delete
the recipient permanently .
Schedules
Schedules and pulses can be used as conditions in rules. The list shows all the schedules and pulses currently congured in the
product, along with information about their conguration. Add schedule : Click to create a schedule or pulse.
Manual triggers
Y ou can use the manual trigger to manually trigger a rule. The manual trigger can, for example, be used to validate actions
during product installation and conguration.
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MQTT
MQTT (Message Queuing T elemetry T ransport) is a standard messaging protocol for the Internet of Things (IoT). It was designed for
simplied IoT integration and is used in a wide variety of industries to connect remote devices with a small code footprint and
minimal network bandwidth. The MQTT client in Axis device software can simplify integration of data and events produced in the
device to systems which are not video management software (VMS).Set up the device as an MQTT client. MQTT communication is
based on two entities, the clients and the broker . The clients can send and receive messages. The broker is responsible for routing
messages between clients.Y ou can learn more about MQTT in AXIS OS P ortal .
ALPN
ALPN is a TLS/SSL extension that allows for the selection of an application protocol during the handshake phase of the connection
between the client and server . This is used to enable MQTT trafc over the same port that is used for other protocols, such as HTTP .
In some cases, there might not be a dedicated port open for MQTT communication. A solution in such cases is to use ALPN to
negotiate the use of MQTT as the application protocol on a standard port, allowed by the rewalls.
MQTT client
Connect : T urn on or off the MQTT client. Status : Shows the current status of the MQTT client. BrokerHost : Enter the hostname or
IP address of the MQTT server . Protocol : Select which protocol to use. P ort : Enter the port number .
• 1883 is the default value for MQTT over T CP
• 8883 is the default value for MQTT over SSL
• 80 is the default value for MQTT over W ebSocket
• 443 is the default value for MQTT over W ebSocket Secure
ALPN protocol : Enter the ALPN protocol name provided by your MQTT broker provider . This is only applicable with MQTT over SSL
and MQTT over W ebSocket Secure. Username : Enter the username that the client will use to access the server . P assword : Enter
a password for the username. Client ID : Enter a client ID. The client identier is sent to the server when the client connects to
it. Clean session : Controls the behavior at connection and disconnection time. When selected, the state information is discarded at
connect and disconnect. HTTP proxy : A URL with a maximum length of 255 bytes. Y ou can leave the eld empty if you don't want
to use an HTTP proxy . HTTPS proxy : A URL with a maximum length of 255 bytes. Y ou can leave the eld empty if you don't want to
use an HTTPS proxy . K eep alive interval : Enables the client to detect when the server is no longer available without having to wait
for the long T CP/IP timeout. Timeout : The time interval in seconds to allow a connect to complete. Default value: 60 Device topic
prex : Used in the default values for the topic in the connect message and L WT message on the MQTT client tab , and in the
publication conditions on the MQTT publication tab . Reconnect automatically : Species whether the client should reconnect
automatically after a disconnect. Connect message Species if a message should be sent out when a connection is established. Send
message : T urn on to send messages. Use default : T urn off to enter your own default message. T opic : Enter the topic for the default
message. P ayload : Enter the content for the default message. Retain : Select to keep the state of client on this T opicQoS : Change
the QoS layer for the packet ow . Last Will and T estament message The Last Will T estament (L WT) lets a client provide a testament
along with its credentials when connecting to the broker . If the client disconnects ungracefully at some point later (maybe because
his power source died), it can let the broker deliver a message to other clients. This L WT message has the same form as an ordinary
message and gets routed via the same mechanics. Send message : T urn on to send messages. Use default : T urn off to enter your
own default message. T opic : Enter the topic for the default message. P ayload : Enter the content for the default message. Retain :
Select to keep the state of client on this T opicQoS : Change the QoS layer for the packet ow .
MQTT publication
Use default topic prex : Select to use the default topic prex, that is dened in the device topic prex in the MQTT client
tab . Include topic name : Select to include the topic that describes the condition in the MQTT topic. Include topic namespaces :
Select to include ONVIF topic namespaces in the MQTT topic. Include serial number : Select to include the device’s serial number in
the MQTT payload. Add condition : Click to add a condition. Retain : Denes which MQTT messages are sent as retained.
• None : Send all messages as non - retained.
• Property : Send only stateful messages as retained.
• All : Send both stateful and stateless messages as retained.
QoS : Select the desired level for the MQTT publication.
MQTT subscriptions
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Add subscription : Click to add a new MQTT subscription. Subscription lter : Enter the MQTT topic that you want to
subscribe to. Use device topic prex : Add the subscription lter as prex to the MQTT topic. Subscription type :
• Stateless : Select to convert MQTT messages into a stateless message.
• Stateful : Select to convert MQTT messages into a condition. The payload is used as the state.
QoS : Select the desired level for the MQTT subscription.
MQTT overlays
Note
Connect to an MQTT broker before you add MQTT overlay modiers.
Add overlay modier : Click to add a new overlay modier . T opic lter : Add the MQTT topic that contains the data you want
to show in the overlay . Data eld : Specify the key for the message payload that you want to show in the overlay , assuming the
message is in JSON format.
Modier : Use the resulting modier when you create the overlay .
• Modiers that start with #XMP show all of the data received from the topic.
• Modiers that start with #XMD show the data specied in the data eld.
Storage
Network storage
Ignore : T urn on to ignore network storage. Add network storage : Click to add a network share where you can save recordings.
• Address : Enter the IP address or host name of the host server , typically a NAS (network - attached storage). W e
recommend you to congure the host to use a xed IP address (not DHCP since a dynamic IP address can change) or
that you use DNS. Windows SMB/CIFS names are not supported.
• Network share : Enter the name of the shared location on the host server . Several Axis devices can use the same
network share since each device gets its own folder .
• User : If the server requires a login, enter the username. T o log in to a specic domain server , type
DOMAIN\username .
• P assword : If the server requires a login, enter the password.
• SMB version : Select the SMB storage protocol version to connect to the NAS. If you select Auto , the device tries
to negotiate one of the secure versions SMB: 3.0 2, 3.0, or 2.1. Select 1.0 or 2.0 to connect to older NAS that don’t
support higher versions. Y ou can read more about SMB support in Axis devices here .
• Add share without testing : Select to add the network share even if an error is discovered during the connection test.
The error can be, for example, that you didn’t enter a password even though the server requires one.
Remove network storage : Click to unmount, unbind, and remove the connection to the network share. This removes all settings
for the network share. Unbind : Click to unbind and disconnect the network share.
Bind : Click to bind and connect the network share. Unmount : Click to unmount the network share.
Mount : Click to mount the network share. Write protect : T urn on to stop writing to the network share and protect recordings from
being removed. Y ou can’t format a write - protected network share. Retention time : Select how long to keep recordings, to limit
the amount of old recordings, or to comply with regulations regarding data storage. If the network storage becomes full, old
recordings are removed before the selected time period passes. T ools
• T est connection : T est the connection to the network share.
• Format : Format the network share, for example, when you need to quickly erase all data. CIFS is the available
le system option.
Use tool : Click to activate the selected tool.
Onboard storage
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Important
Risk of data loss and corrupted recordings. Do not remove the SD card while the device is running. Unmount the SD
card before you remove it.
Unmount : Click to safely remove the SD card. Write protect : T urn on to stop writing to the SD card and protect recordings from
being removed. Y ou can’t format a write - protected SD card. Autoformat : T urn on to automatically format a newly inserted SD
card. It formats the le system into ext4. Ignore : T urn on to stop storing recordings on the SD card. When you ignore the SD card,
the device no longer recognizes that the card exists. The setting is only available to administrators. Retention time : Select how
long to keep recordings to limit the amount of old recordings or comply with data storage regulations. When the SD card is full, it
deletes old recordings before their retention time has passed. T ools
• Check : Check for errors on the SD card.
• Repair : Repair errors in the le system.
• Format : Format the SD card to change the le system and erase all data. Y ou can only format the SD card to the ext4
le system. Y ou need a third - party ext4 driver or application to access the le system from Windows®.
• Encrypt : Use this tool to format the SD card and enable encryption. This erases all data stored on the SD card. Any
new data you store on the SD card will be encrypted.
• Decrypt : Use this tool to format the SD card without encryption. This erases all data stored on the SD card. Any new
data you store on the SD card will not be encrypted.
• Change password : Change the password required to encrypt the SD card.
Use tool : Click to activate the selected tool.
W ear trigger : Set a value for the SD card wear level at which you want to trigger an action. The wear level ranges from 0–200%.
A new SD card that has never been used has a wear level of 0%. A wear level of 1 00% indicates that the SD card is close to
its expected lifetime. When the wear - level reaches 200%, there is a high risk of the SD card malfunctioning. W e recommend
setting the wear trigger between 80–90%. This gives you time to download any recordings as well as replace the SD card in
time before it potentially wears out. The wear trigger allows you to set up an event and get a notication when the wear
level reaches your set value.
Stream proles
A stream prole is a group of settings that affect the video stream. Y ou can use stream proles in different situations, for example,
when you create events and use rules to record.
Add stream prole : Click to create a new stream prole. Preview : A preview of the video stream with the stream prole
settings you select. The preview updates when you change the settings on the page. If your device has different view areas, you
can change the view area in the drop - down in the bottom left corner of the image. Name : Add a name for your prole. Description :
Add a description of your prole. Video codec : Select the video codec that should apply for the prole. Resolution : See Stream
on page 23 for a description of this setting. Frame rate : See Stream on page 23 for a description of this setting. Compression :
See Stream on page 23 for a description of this setting. Zipstream : See Stream on page 23 for a description of this
setting. Optimize for storage : See Stream on page 23 for a description of this setting. Dynamic FPS : See Stream on
page 23 for a description of this setting. Dynamic GOP : See Stream on page 23 for a description of this setting. Mirror
: See Stream on page 23 for a description of this setting. GOP length : See Stream on page 23 for a description
of this setting. Bitrate control : See Stream on page 23 for a description of this setting. Include overlays : Select what
type of overlays to include. See Overlays on page 24 for information about how to add overlays. Include audio : See
Stream on page 23 for a description of this setting.
ONVIF
ONVIF accounts
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ONVIF (Open Network Video Interface Forum) is a global interface standard that makes it easier for end - users, integrators,
consultants, and manufacturers to take advantage of the possibilities offered by network video technology . ONVIF enables
interoperability between different vendor products, increased exibility , reduced cost and future - proof systems.
When you create an ONVIF account, you automatically enable ONVIF communication. Use the account name and password for all
ONVIF communication with the device. For more information see the Axis Developer Community at axis.com .
Add accounts : Click to add a new ONVIF account. Account : Enter a unique account name. New password : Enter a password
for the account. P asswords must be 1 to 64 characters long. Only ASCII printable characters (code 32 to 126) are allowed in the
password, for example, letters, numbers, punctuation, and some symbols. Repeat password : Enter the same password again. Role :
• Administrator : Has full access to all settings. Administrators can also add, update, and remove other accounts.
• Operator : Has access to all settings except:
- All System settings.
- Adding apps.
• Media account : Allows access to the video stream only .
The context menu contains: Update account : Edit the account properties. Delete account : Delete the account. Y ou can’t
delete the root account.
ONVIF media proles
An ONVIF media prole consists of a set of congurations that you can use to change media stream settings. Y ou can create new
proles with your own set of congurations or use precongured proles for a quick setup.
Add media prole : Click to add a new ONVIF media prole. Prole name : Add a name for the media prole. Video source :
Select the video source for your conguration.
• Select conguration : Select a user - dened conguration from the list. The congurations in the drop - down list
correspond to the device's video channels, including multiviews, view areas and virtual channels.
Video encoder : Select the video encoding format for your conguration.
• Select conguration : Select a user - dened conguration from the list and adjust the encoding settings. The
congurations in the drop - down list act as identiers/names of the video encoder conguration. Select user 0 to 15
to apply your own settings, or select one of the default users if you want to use predened settings for a specic
encoding format.
Note
Enable audio in the device to get the option to select an audio source and audio encoder conguration.
Audio source : Select the audio input source for your conguration.
• Select conguration : Select a user - dened conguration from the list and adjust the audio settings. The
congurations in the drop - down list correspond to the device's audio inputs. If the device has one audio input, it's
user0. If the device has several audio inputs, there will be additional users in the list.
Audio encoder : Select the audio encoding format for your conguration.
• Select conguration : Select a user - dened conguration from the list and adjust the audio encoding settings. The
congurations in the drop - down list act as identiers/names of the audio encoder conguration.
Audio decoder : Select the audio decoding format for your conguration.
• Select conguration : Select a user - dened conguration from the list and adjust the settings. The congurations in
the drop - down list act as identiers/names of the conguration.
Audio output : Select the audio output format for your conguration.
• Select conguration : Select a user - dened conguration from the list and adjust the settings. The congurations in
the drop - down list act as identiers/names of the conguration.
Metadata : Select the metadata to include in your conguration.
• Select conguration : Select a user - dened conguration from the list and adjust the metadata settings. The
congurations in the drop - down list act as identiers/names of the metadata conguration.
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PTZ : Select the PTZ settings for your conguration.
• Select conguration : Select a user - dened conguration from the list and adjust the PTZ settings. The congurations
in the drop - down list correspond to the device's video channels with PTZ support.
Create : Click to save your settings and create the prole. Cancel : Click to cancel the conguration and clear all settings. prole_x :
Click on the prole name to open and edit the precongured prole.
Detectors
Camera tampering
The camera tampering detector generates an alarm when the scene changes, for example, when the lens is covered, sprayed
or severely put out of focus, and the time in T rigger delay has passed. The tampering detector only activates when the camera
has not moved for at least 1 0 seconds. During this period, the detector sets up a scene model to use as a comparison to detect
tampering in current images. For the scene model to be set up properly , make sure that the camera is in focus, the lighting
conditions are correct, and the camera doesn’t point at a scene that lacks contours, for example, a blank wall. Camera tampering
can be used as a condition to trigger actions.
T rigger delay : Enter the minimum time that the tampering conditions must be active before the alarm triggers. This can help
prevent false alarms for known conditions that affect the image. T rigger on dark images : It is very difcult to generate alarms
when the camera lens is sprayed, since it is impossible to distinguish that event from other situations where the image turns dark
in a similar way , for example, when the lighting conditions change. T urn on this parameter to generate alarms for all cases where
the image turns dark. When it’s turned off, the device doesn’t generate any alarm when the image turns dark.
Note
For detection of tampering attempts in static and non - crowded scenes.
Audio detection
These settings are available for each audio input. Sound level : Adjust the sound level to a value from 0–1 00, where 0 is the most
sensitive and 1 00 the least sensitive. Use the activity indicator as a guide when you set the sound level. When you create events,
you can use the sound level as a condition. Y ou can choose to trigger an action if the sound level rises above, falls below or
passes the set value.
Shock detection
Shock detector : T urn on to generate an alarm if the device is hit by an object or if it is tampered with. Sensitivity level : Move
the slider to adjust the sensitivity level at which the device should generate an alarm. A low value means that the device only
generates an alarm if the hit is powerful. A high value means that the device generates an alarm even with mild tampering.
Accessories
I/O ports
Use digital input to connect external devices that can toggle between an open and closed circuit, for example, PIR sensors, door
or window contacts, and glass break detectors.
Use digital output to connect external devices such as relays and LEDs. Y ou can activate connected devices through the VAPIX®
Application Programming Interface or the web interface.
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P ortName : Edit the text to rename the port. Direction : indicates that the port is an input port. indicates that it’s an
output port. If the port is congurable, you can click the icons to change between input and output. Normal state : Click for
open circuit, and for closed circuit. Current state : Shows the current state of the port. The input or output is activated
when the current state is different from the normal state. An input on the device has an open circuit when it’s disconnected or
when there is a voltage above 1 VDC.
Note
During restart, the output circuit is open. When the restart is complete, the circuit goes back to the normal position. If you
change any settings on this page, the output circuits go back to their normal positions regardless of any active triggers.
Supervised : T urn on to make it possible to detect and trigger actions if someone tampers with the connection to digital
I/O devices. In addition to detecting if an input is open or closed, you can also detect if someone has tampered with it (that is, cut
or shorted). T o supervise the connection requires additional hardware (end - of - line resistors) in the external I/O loop.
Edge - to - edge
P airing
P airing allows you to use a compatible Axis device as if it were part of the main device.
Audio pairing allows you to pair with network speaker or microphone. Once paired, the network speaker acts as an audio out device
where you can play audio clips and transmit sound through the camera. The network microphone will take up sounds from the
surrounding area and make it available as an audio input device, usable in media streams and recordings.
Important
For this feature to work with a video management software (VMS), you must rst pair the camera with the speaker or
microphone, then add the camera to your VMS.
Set a 'W ait between actions (hh:mm:ss)' limit in the event rule when you use a network paired audio device in an event
rule with 'Audio detection' as condition and 'Play audio clip' as action. This will help you avoid a looping detection if the
capturing microphone picks up audio from the speaker .
Add : Add a device to pair with. Select pairing type : Select from the drop - down list. Speaker pairing : Select to pair a
network speaker . Microphone pairing : Select to pair a microphone. Address : Enter host name or IP address to the network
speaker . Username : Enter username. P assword : Enter password for the user . Close : Click to clear all elds. Connect : Click to
establish connection to the device to pair with.
Logs
Reports and logs
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Reports
• View the device server report : View information about the product status in a pop - up window . The Access Log is
automatically included in the Server Report.
• Download the device server report : It creates a .zip le that contains a complete server report text le in UTF–8
format, as well as a snapshot of the current live view image. Always include the server report .zip le when you
contact support.
• Download the crash report : Download an archive with detailed information about the server's status. The crash report
contains information that is in the server report as well as detailed debug information. This report might contain
sensitive information such as network traces. It can take several minutes to generate the report.
Logs
• View the system log : Click to show information about system events such as device startup, warnings, and critical
messages.
• View the access log : Click to show all failed attempts to access the device, for example, when a wrong login
password is used.
Remote system log
Syslog is a standard for message logging. It allows separation of the software that generates messages, the system that stores them,
and the software that reports and analyzes them. Each message is labeled with a facility code, which indicates the software
type generating the message, and assigned a severity level.
Server : Click to add a new server . Host : Enter the hostname or IP address of the server . Format : Select which syslog
message format to use.
• Axis
• RFC 3 164
• RFC 5424
Protocol : Select the protocol to use:
• UDP (Default port is 5 14)
• T CP (Default port is 60 1)
• TLS (Default port is 65 14)
P ort : Edit the port number to use a different port. Severity : Select which messages to send when triggered. CA certicate set :
See the current settings or add a certicate.
Plain cong
Plain cong is for advanced users with experience of Axis device conguration. Most parameters can be set and edited from
this page.
Maintenance
Maintenance
Restart : Restart the device. This does not affect any of the current settings. Running applications restart automatically . Restore :
Return most settings to the factory default values. Afterwards you must recongure the device and apps, reinstall any apps that
didn’t come preinstalled, and recreate any events and presets.
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Important
The only settings saved after restore are:
• Boot protocol (DHCP or static)
• Static IP address
• Default router
• Subnet mask
• 80 2.1X settings
• O3C settings
• DNS server IP address
Factory default : Return all settings to the factory default values. Afterwards you must reset the IP address to make the device
accessible.
Note
All Axis device software is digitally signed to ensure that you only install veried software on your device. This further
increases the overall minimum cybersecurity level of Axis devices. For more information, see the white paper “Axis
Edge V ault” at axis.com .
AXIS OS upgrade : Upgrade to a new AXIS OS version. New releases can contain improved functionality , bug xes, and completely
new features. W e recommend you to always use the latest AXIS OS release. T o download the latest release, go to axis.com/support .
When you upgrade, you can choose between three options:
• Standard upgrade : Upgrade to the new AXIS OS version.
• Factory default : Upgrade and return all settings to the factory default values. When you choose this option, you can’t
revert to the previous AXIS OS version after the upgrade.
• Autorollback : Upgrade and conrm the upgrade within the set time. If you don’t conrm, the device reverts to the
previous AXIS OS version.
AXIS OS rollback : Revert to the previously installed AXIS OS version.
T roubleshoot
Reset PTR : Reset PTR if for some reason the P an , Tilt , or Roll settings aren’t working as expected. The PTR motors are
always calibrated in a new camera. But calibration can be lost, for example, if the camera loses power or if the motors are moved
by hand. When you reset PTR, the camera is re - calibrated and returns to its factory default position. Calibration : Click
Calibrate to recalibrate the pan, tilt, and roll motors to their default positions. Ping : T o check if the device can reach a specic
address, enter the hostname or IP address of the host you want to ping and click Start . P ort check : T o verify connectivity from
the device to a specic IP address and T CP/UDP port, enter the hostname or IP address and port number you want to check and
click Start . Network trace
Important
A network trace le might contain sensitive information such as certicates or passwords.
A network trace le can help you troubleshoot problems by recording activity on the network. T race time : Select the duration of
the trace in seconds or minutes and click Download .
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Color palettes
T o help the human eye distinguish details in a thermal image, you can apply a color palette to the image. The colors in the palette are
articially created pseudocolors that emphasize temperature differences.
The product has several color palettes to choose from. If an operator watches the video stream, you can choose any of the palettes. If
the video stream is only used by applications, select the white - hot palette.
Privacy masks
A privacy mask is a user - dened area that covers a part of the monitored area. In the video stream, privacy masks appear either as
blocks of solid color or with a mosaic pattern.
Y ou’ll see the privacy mask on all snapshots, recorded video, and live streams.
Y ou can use the VAPIX® application programming interface (API) to hide the privacy masks.
Important
If you use multiple privacy masks it may affect the product’s performance.
Y ou can create several privacy masks. Each mask can have 3 to 1 0 anchor points.
Overlays
Overlays are superimposed over the video stream. They are used to provide extra information during recordings, such as a timestamp,
or during product installation and conguration. Y ou can add either text or an image.
The video streaming indicator is another type of overlay . It shows you that the live view video stream is live.
Streaming and storage
Video compression formats
Decide which compression method to use based on your viewing requirements, and on the properties of your network. The
available options are:
Motion JPEG
Note
T o ensure support for the Opus audio codec, the Motion JPEG stream is always sent over RTP .
Motion JPEG, or MJPEG, is a digital video sequence that is made up of a series of individual JPEG images. These images are then
displayed and updated at a rate sufcient to create a stream that shows constantly updated motion. For the viewer to perceive motion
video the rate must be at least 16 image frames per second. Full motion video is perceived at 30 (NTSC) or 25 (P AL) frames per second.
The Motion JPEG stream uses considerable amounts of bandwidth, but provides excellent image quality and access to every image
contained in the stream.
H.264 or MPEG - 4 P art 1 0/A VC
Note
H.264 is a licensed technology . The Axis product includes one H.264 viewing client license. T o install additional unlicensed
copies of the client is prohibited. T o purchase additional licenses, contact your Axis reseller .
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H.264 can, without compromising image quality , reduce the size of a digital video le by more than 80% compared to the Motion
JPEG format and by as much as 50% compared to older MPEG formats. This means that less network bandwidth and storage space
are required for a video le. Or seen another way , higher video quality can be achieved for a given bitrate.
H.265 or MPEG - H P art 2/HEVC
H.265 can, without compromising image quality , reduce the size of a digital video le by more than 25% compared to H.264.
Note
• H.265 is licensed technology . The Axis product includes one H.265 viewing client license. Installing additional unlicensed
copies of the client is prohibited. T o purchase additional licenses, contact your Axis reseller .
• Most web browsers don’t support H.265 decoding and because of this the camera doesn’t support it in its web interface.
Instead you can use a video management system or application supporting H.265 decoding.
How do Image, Stream, and Stream prole settings relate to each other?
The Image tab contains camera settings that affect all video streams from the product. If you change something in this tab , it
immediately affects all video streams and recordings.
The Stream tab contains settings for video streams. Y ou get these settings if you request a video stream from the product and don’t
specify for example resolution, or frame rate. When you change the settings in the Stream tab , it doesn’t affect ongoing streams, but
it will take effect when you start a new stream.
The Stream proles settings override the settings from the Stream tab . If you request a stream with a specic stream prole, the
stream contains the settings of that prole. If you request a stream without specifying a stream prole, or request a stream prole
that doesn't exist in the product, the stream contains the settings from the Stream tab .
Bitrate control
Bitrate control helps you to manage the bandwidth consumption of your video stream.
V ariable bitrate (VBR)
V ariable bitrate allows the bandwidth consumption to vary depending on the level of activity in the scene. The more activity ,
the more bandwidth you need. With variable bitrate you are guaranteed constant image quality , but you need to make sure
you have storage margins.
Maximum bitrate (MBR)
Maximum bitrate lets you set a target bitrate to handle bitrate limitations in your system. Y ou might see a decline in image quality or
frame rate as the instantaneous bitrate is kept below the specied target bitrate. Y ou can choose to prioritize either image quality
or frame rate. W e recommend that you congure the target bitrate to a higher value than the expected bitrate. This gives you a
margin in case there is a high level of activity in the scene.
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1
T arget bitrate
Average bitrate (ABR)
With average bitrate, the bitrate is automatically adjusted over a longer period of time. This is so you can meet the specied target
and provide the best video quality based on your available storage. Bitrate is higher in scenes with a lot of activity , compared to static
scenes. Y ou are more likely to get better image quality when in scenes with a lot of activity if you use the average bitrate option. Y ou
can dene the total storage required to store the video stream for a specied amount of time (retention time) when image quality is
adjusted to meet the specied target bitrate. Specify the average bitrate settings in one of the following ways:
• T o calculate the estimated storage need, set the target bitrate and the retention time.
• T o calculate the average bitrate, based on available storage and required retention time, use the target bitrate calculator .
kbit/s
s
1
2
1
T arget bitrate
2
Actual average bitrate
Y ou can also turn on maximum bitrate and specify a target bitrate within the average bitrate option.
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kbit/s
s
1
2
1
T arget bitrate
2
Actual average bitrate
Edge - to - edge technology
Edge - to - edge is a technology that makes IP devices communicate directly with each other . It offers smart pairing functionality
between, for example, Axis cameras and Axis audio or radar products.
For more information about the technology , go to axis.com/learning/white - papers and see the white paper “Edge - to - edge”.
Speaker pairing
Edge - to - edge speaker pairing allows you to use a compatible Axis network speaker as if it’s part of your camera. Once paired, the
speaker's features are integrated in the camera's web interface and the network speaker acts as an audio out device where you
can play audio clips and transmit sound through the camera.
The camera will identify itself to the VMS as a camera with integrated audio output and redirect any played audio to the speaker .
Applications
With applications, you can get more out of your Axis device. AXIS Camera Application Platform (ACAP) is an open platform that
makes it possible for third parties to develop analytics and other applications for Axis devices. Applications can be preinstalled on the
device, available for download for free, or for a license fee.
T o nd the user manuals for Axis applications, go to help.axis.com .
Note
• Several applications can run at the same time but some applications might not be compatible with each other . Certain
combinations of applications might require too much processing power or memory resources when run in parallel. V erify
that the applications work together before deployment.
AXIS P erimeter Defender
AXIS P erimeter Defender is an application for perimeter surveillance and protection. It is ideal for high - security perimeter protection
where there is a need to strengthen the physical access control system with reliable intrusion detection.
AXIS P erimeter Defender is primarily designed for so - called sterile zone protection, for example along a fence marking a boundary .
The term sterile zone refers to an area where people are not supposed to be.
Use AXIS P erimeter Defender in an outdoor environment to:
• Detect moving persons.
• Detect moving vehicles, without discriminating between vehicle types.
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VMS
This camera can run the application in calibration mode, AI mode, or both modes in combination. If you choose to run it in AI mode
only , camera mounting is more exible and you don’t need to calibrate the cameras.
AXIS P erimeter Defender consists of a desktop interface (B), from where you install and set up the application on the cameras (A). Y ou
can then congure the system to send alarms to the Video Management Software (C).
AXIS P erimeter Defender PTZ Autotracking is a plugin to the AXIS P erimeter Defender application, using the same desktop interface.
With the plugin, you pair a xed visual or thermal camera with an Axis Q - line PTZ camera. Y ou can then maintain continuous
detection coverage of a scene with the xed camera while the PTZ camera automatically tracks and gives you closer views
of detected objects.
Important
AXIS P erimeter Defender PTZ Autotracking requires calibration of both xed and PTZ cameras.
AXIS P erimeter Defender offers the following types of detection scenarios:
• Intrusion : triggers an alarm when a person or a vehicle enters a zone dened on the ground (from any direction
and with any trajectory).
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• Loitering : triggers an alarm when a person or a vehicle remains in a zone dened on the ground for more than
a predened number of seconds.
• Zone - crossing : triggers an alarm when a person or a vehicle passes through two or more zones dened on the ground in
a given sequence.
• Conditional : triggers an alarm when a person or a vehicle enters a zone dened on the ground without rst passing
through another zone or zones dened on the ground.
Cybersecurity
For product - specic information about cybersecurity , see the product's datasheet at axis.com.
For in - depth information about cybersecurity in AXIS OS, read the AXIS OS Hardening guide .
Axis Edge V ault
Axis Edge V ault provides a hardware - based cybersecurity platform that safeguards the Axis device. It offers features to guarantee the
device’s identity and integrity and to protect your sensitive information from unauthorized access. It builds on a strong foundation of
cryptographic computing modules (secure element and TPM) and SoC security (TEE and secure boot), combined with expertise in
edge device security .
Signed OS
Signed OS is implemented by the software vendor signing the AXIS OS image with a private key . When the signature is attached
to the operating system, the device will validate the software before installing it. If the device detects that the integrity of the
software is compromised, the AXIS OS upgrade will be rejected.
Secure boot
Secure boot is a boot process that consists of an unbroken chain of cryptographically validated software, starting in immutable
memory (boot ROM). Being based on the use of signed OS, secure boot ensures that a device can boot only with authorized software.
Secure keystore
A tamper - protected environment for the protection of private keys and secure execution of cryptographic operations. It prevents
unauthorized access and malicious extraction in the event of a security breach. Depending on security requirements, an Axis device
can have either one or multiple hardware - based cryptographic computing modules, which provide a hardware - protected secure
keystore. Depending on security requirements, an Axis device can have either one or multiple hardware - based cryptographic
computing modules, like a TPM 2.0 (T rusted Platform Module) or a secure element, and/or a TEE (T rusted Execution Environment),
which provide a hardware - protected secure keystore. Furthermore, selected Axis products feature a FIPS 140 - 2 Level 2 - certied
secure keystore.
Axis device ID
Being able to verify the origin of the device is key to establishing trust in the device identity . During production, devices with
Axis Edge V ault are assigned a unique, factory - provisioned, and IEEE 80 2.1AR - compliant Axis device ID certicate. This works
like a passport to prove the origin of the device. The device ID is securely and permanently stored in the secure keystore as a
certicate signed by Axis root certicate. The device ID can be leveraged by the customer’s IT infrastructure for automated secure
device onboarding and secure device identication
Signed video
Signed video ensures that video evidence can be veried as untampered without proving the chain of custody of the video le. Each
camera uses its unique video signing key , which is securely stored in the secure keystore, to add a signature into the video stream.
When the video is played, the le player shows whether the video is intact. Signed video makes it possible to trace the video back to
the camera origin and veries that the video has not been tampered with after it left the camera.
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AXIS Q19 Ther mal Camera Series
Lear n mor e
Encrypted le system
The secure keystore prevents the malicious exltration of information and prevents conguration tampering by enforcing strong
encryption upon the le system. This ensures no data stored in the le system can be extracted or tampered with when the device is
not in use, unauthenticated access to the device is achieved and/or the Axis device is stolen. During the secure boot process, the
read - write lesystem is decrypted and can be mounted and used by the Axis device.
T o learn more about the cybersecurity features in Axis devices, go to axis.com/learning/white - papers and search for cybersecurity .
Axis security notication service
Axis provides a notication service with information about vulnerability and other security related matters for Axis devices. T o receive
notications, you can subscribe at axis.com/security - notication - service .
Vulnerability management
T o minimize customers' risk of exposure, Axis, as a Common Vulnerability and Exposures (CVE) numbering authority (CNA) , follows
industry standards to manage and respond to discovered vulnerabilities in our devices, software, and services. For more information
about Axis vulnerability management policy , how to report vulnerabilities, already disclosed vulnerabilities, and corresponding
security advisories, see axis.com/vulnerability - management .
Secure operation of Axis devices
Axis devices with factory default settings are pre - congured with secure default protection mechanisms. W e recommend using more
security conguration when installing the device. T o nd out more about Axis hardening guides and other cyber security related
documentation, go to axis.com/support/cybersecurity/resources .
5 1
AXIS Q19 Ther mal Camera Series
Specifications
Specifications
Product overview
1
Mounting bracket
2
Connection lid
3
Camera unit
4
Network connector (P oE)
5
P ower connector
6
P art number (P/N) & serial number (S/N)
7
Status LED indicator
8
Control button
9
Audio connector
1 0
I/O connector
1 1
SD memory card slot
LED indicators
Status LED
Indication
Unlit
Connection and normal operation.
Green Connection and normal operation.
Amber
Steady during startup. Flashes during device software upgrade or reset to factory default.
Amber/Red Flashes amber/red if network connection is unavailable or lost.
Red Device software upgrade failure.
52
AXIS Q19 Ther mal Camera Series
Specifications
SD card slot
NO NO
NO
TICE TICE
TICE
• Risk of damage to SD card. Don’t use sharp tools, metal objects, or excessive force when inserting or removing the SD card.
Use your ngers to insert and remove the card.
• Risk of data loss and corrupted recordings. Unmount the SD card from the device’s web interface before removing it.
Don’t remove the SD card while the product is running.
This device supports microSD/microSDHC/microSDXC cards.
For SD card recommendations, see axis.com .
microSD, microSDHC, and microSDXC Logos are trademarks of SD - 3C LLC. microSD, microSDHC, microSDXC are
trademarks or registered trademarks of SD - 3C, LLC in the United States, other countries or both.
Buttons
Control button
The control button is used for:
• Resetting the product to factory default settings. See Reset to factory default settings on page 57 .
• Connecting to a one - click cloud connection (O3C) service over the internet. T o connect, press and hold the button
for about 3 seconds until the status LED ashes green.
Connectors
Network connector
RJ45 Ethernet connector with P ower over Ethernet (P oE).
Audio connector
• Audio in – 3.5 mm input for a digital microphone, an analog mono microphone, or a line - in mono signal (left channel is
used from a stereo signal).
Audio input
1 Tip 2 Ring
3 Sleeve
Unbalanced microphone (with or without electret
power) or line - in
Electret power if selected
Ground
Digital signal Ring power if selected
Ground
The external microphone is used when connected.
I/O connector
Use the I/O connector with external devices in combination with, for example, motion detection, event triggering, and alarm
notications. In addition to the 0 VDC reference point and power (12 V DC output), the I/O connector provides the interface to:
53
AXIS Q19 Ther mal Camera Series
Specifications
Digital input - For connecting devices that can toggle between an open and closed circuit, for example PIR sensors, door/window
contacts, and glass break detectors.
Supervised input - Enables possibility to detect tampering on a digital input.
Digital output - For connecting external devices such as relays and LEDs. Connected devices can be activated by the VAPIX®
Application Programming Interface, through an event or from the device’s web interface.
Note
The I/O connector is connected to the housing (fan/heater) on delivery . In case of a fan or heater error , an input signal will be
triggered in the camera. Set up an action rule in the camera to congure which action the signal shall trigger .
4 - pin terminal block
Function Pin Notes
Specications
DC ground
1
0 VDC
DC output
2
Can be used to power auxiliary equipment.
Note: This pin can only be used as power out.
12 VDC
Max load = 25 mA
Digital Input or
Supervised Input
3
Connect to pin 1 to activate, or leave oating (unconnected)
to deactivate. T o use supervised input, install end - of - line
resistors. See connection diagram for information about how
to connect the resistors.
0 to max 30 VDC
Digital Output
4
Internally connected to pin 1 (DC ground) when active,
and oating (unconnected) when inactive. If used with an
inductive load, e.g., a relay , connect a diode in parallel with
the load, to protect against voltage transients.
0 to max 30 VDC, open drain,
1 00 mA
Example:
1
DC ground
2
DC output 12 V, max 25 mA
3
Supervised input
4
Digital output
54
AXIS Q19 Ther mal Camera Series
Specifications
P ower connector
2 - pin terminal block for DC power input. Use a Safety Extra Low V oltage (SEL V) compliant limited power source (LPS) with either
a rated output power limited to ≤ 1 00 W or a rated output current limited to ≤ 5 A.
55
AXIS Q19 Ther mal Camera Series
Clean your device
Clean your device
Y ou can clean your device with lukewarm water and mild, nonabrasive soap.
NO NO
NO
TICE TICE
TICE
• Harsh chemicals can damage the device. Don’t use chemicals such as window cleaner or acetone to clean your device.
• Don’t spray detergent directly on the device. Instead, spray detergent on a nonabrasive cloth and use that to clean the device.
• Avoid cleaning in direct sunlight or elevated temperatures, since this can cause stains.
1. Use a can of compressed air to remove dust and loose dirt from the device.
2. If necessary , clean the device with a soft microber cloth dampened with lukewarm water and mild, nonabrasive soap.
3. T o avoid stains, dry the device with a clean, nonabrasive cloth.
56
AXIS Q19 Ther mal Camera Series
T r oubleshooting
T r oubleshooting
Reset to factory default settings
Important
Reset to factory default should be used with caution. A reset to factory default resets all settings, including the IP address, to
the factory default values.
T o reset the product to the factory default settings:
1. Disconnect power from the product.
2. Press and hold the control button while reconnecting power . See Product overview on page 52 .
3. K eep the control button pressed for 15–30 seconds until the status LED indicator ashes amber .
4. Release the control button. The process is complete when the status LED indicator turns green. If no DHCP server is
available on the network, the device IP address will default to one of the following:
- Devices with AXIS OS 12.0 and later: Obtained from the link - local address subnet (169.254.0.0/16)
- Devices with AXIS OS 1 1.1 1 and earlier: 192.168.0.90/24
5. Use the installation and management software tools to assign an IP address, set the password, and access the device.
The installation and management software tools are available from the support pages on axis.com/support .
Y ou can also reset parameters to factory default through the device’s web interface. Go to Maintenance > Factory default and
click Default .
AXIS OS options
Axis offers device software management according to either the active track or the long - term support (L TS) tracks. Being on the
active track means continuously getting access to all the latest product features, while the L TS tracks provide a xed platform with
periodic releases focused mainly on bug xes and security updates.
Using AXIS OS from the active track is recommended if you want to access the newest features, or if you use Axis end - to - end system
offerings. The L TS tracks are recommended if you use third - party integrations, which are not continuously validated against the latest
active track. With L TS, the products can maintain cybersecurity without introducing any signicant functional changes or affecting
any existing integrations. For more detailed information about Axis device software strategy , go to axis.com/support/device - software .
Check the current AXIS OS version
AXIS OS determines the functionality of our devices. When you troubleshoot a problem, we recommend that you to start by checking
the current AXIS OS version. The latest version might contain a correction that xes your particular problem.
T o check the current AXIS OS version:
1. Go to the device’s web interface > Status .
2. Under Device info , see the AXIS OS version.
Upgrade AXIS OS
Important
• Precongured and customized settings are saved when you upgrade the device software (provided that the features are
available in the new AXIS OS) although this is not guaranteed by Axis Communications AB .
• Make sure the device remains connected to the power source throughout the upgrade process.
57
AXIS Q19 Ther mal Camera Series
T r oubleshooting
Note
When you upgrade the device with the latest AXIS OS version in the active track, the product receives the latest functionality
available. Always read the upgrade instructions and release notes available with each new release before you upgrade. T o
nd the latest AXIS OS version and the release notes, go to axis.com/support/device - software .
1. Download the AXIS OS le to your computer , available free of charge at axis.com/support/device - software .
2. Log in to the device as an administrator .
3. Go to Maintenance > AXIS OS upgrade and click Upgrade .
When the upgrade has nished, the product restarts automatically .
Y ou can use AXIS Device Manager to upgrade multiple devices at the same time. Find out more at
axis.com/products/axis - device - manager .
T echnical issues , clues , and solutions
If you can’t nd what you’re looking for here, try the troubleshooting section at axis.com/support .
Problems upgrading AXIS OS
AXIS OS upgrade failure
If the upgrade fails, the device reloads the previous version. The
most common reason is that the wrong AXIS OS le has been
uploaded. Check that the name of the AXIS OS le corresponds
to your device and try again.
Problems after AXIS OS upgrade
If you experience problems after the upgrade, roll back to the
previously installed version from the Maintenance page.
Problems setting the IP address
The device is located on a
different subnet
If the IP address intended for the device and the IP address of the computer used to access the
device are located on different subnets, you cannot set the IP address. Contact your network
administrator to obtain an IP address.
The IP address is being used
by another device
Disconnect the Axis device from the network. Run the ping command (in a Command/DOS window ,
type ping and the IP address of the device):
• If you receive: Reply from <IP address>: bytes=32; time=10...
this means that the IP address may already be in use by another device on the network.
Obtain a new IP address from the network administrator and reinstall the device.
• If you receive: Request timed out , this means that the IP address is available
for use with the Axis device. Check all cabling and reinstall the device.
P ossible IP address conict
with another device on the
same subnet
The static IP address in the Axis device is used before the DHCP server sets a dynamic address.
This means that if the same default static IP address is also used by another device, there may
be problems accessing the device.
The device can’t be accessed from a browser
Can’t log in
When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when attempting
to log in. Y ou may need to manually type http or https in the browser’s address eld.If the
password for the root account is lost, the device must be reset to the factory default settings. See
Reset to factory default settings on page 57 .
58
AXIS Q19 Ther mal Camera Series
T r oubleshooting
The IP address has been
changed by DHCP
IP addresses obtained from a DHCP server are dynamic and may change. If the IP address has been
changed, use AXIS IP Utility or AXIS Device Manager to locate the device on the network. Identify
the device using its model or serial number , or by the DNS name (if the name has been congured).If
required, a static IP address can be assigned manually . For instructions, go to axis.com/support .
Certicate error when using
IEEE 80 2.1X
For authentication to work properly , the date and time settings in the Axis device must be
synchronized with an NTP server . Go to System > Date and time .
The device is accessible locally but not externally
T o access the device externally , we recommend you to use one of the following applications for Windows
®
:
• AXIS Camera Station Edge: free of charge, ideal for small systems with basic surveillance needs.
• AXIS Camera Station 5: 30 - day trial version free of charge, ideal for small to mid - size systems.
• AXIS Camera Station Pro: 90 - day trial version free of charge, ideal for small to mid - size systems.
For instructions and download, go to axis.com/vms .
Problems with streaming
Multicast H.264 only
accessible by local clients
Check if your router supports multicasting, or if you need to congure the router settings between
the client and the device. Y ou might need to increase the TTL (Time T o Live) value.
No multicast H.264
displayed in the client
Check with your network administrator that the multicast addresses used by the Axis device
are valid for your network.Check with your network administrator to see if there is a rewall
that prevents viewing.
P oor rendering of H.264
images
Ensure that your graphics card uses the latest driver . Y ou can usually download the latest drivers
from the manufacturer’s website.
Lower frame rate than
expected
• See P erformance considerations on page 59 .
• Reduce the number of applications running on the client computer .
• Limit the number of simultaneous viewers.
• Check with the network administrator that there is enough bandwidth available.
• Lower the image resolution.
• The maximum frames per second is dependent on the utility frequency (60/50 Hz)
of the Axis device.
Can't select H.265 encoding
in live view
W eb browsers don’t support H.265 decoding. Use a video management system or application
that supports H.265 decoding.
Can’t connect over port 8883 with MQTT over SSL
The rewall blocks trafc
using port 8883 as it’s
deemed insecure.
In some cases the server/broker might not provide a specic port for MQTT communication. It may
still be possible to use MQTT over a port normally used for HTTP/HTTPS trafc.
• If the server/broker supports W ebSocket/W ebSocket Secure (WS/WSS), typically on
port 443, use this protocol instead. Check with the server/broker provider to see if
WS/WSS is supported and which port and basepath to use.
• If the server/broker supports ALPN, the use of MQTT can be negotiated over an open
port, such as 443. Check with your server/broker provider to see if ALPN is supported
and which ALPN protocol and port to use.
P erformance considerations
When setting up your system, it is important to consider how various settings and situations affect the performance. Some factors
affect the amount of bandwidth (the bitrate) required, others can affect the frame rate, and some affect both. If the load on the
CPU reaches its maximum, this also affects the frame rate.
The following factors are the most important to consider:
• High image resolution or lower compression levels result in images containing more data which in turn affects the
bandwidth.
59
AXIS Q19 Ther mal Camera Series
T r oubleshooting
• Rotating the image in the GUI can increase the product's CPU load.
• Access by large numbers of Motion JPEG clients or unicast H.264/H.265/A V1 clients affects the bandwidth.
• Simultaneous viewing of different streams (resolution, compression) by different clients affects both frame rate and
bandwidth.
Use identical streams wherever possible to maintain a high frame rate. Stream proles can be used to ensure that
streams are identical.
• Accessing video streams with different codecs simultaneously affects both frame rate and bandwidth. For optimal
performance, use streams with the same codec.
• Heavy usage of event settings affects the product’s CPU load which in turn affects the frame rate.
• Using HTTPS may reduce frame rate, in particular if streaming Motion JPEG.
• Heavy network utilization due to poor infrastructure affects the bandwidth.
• Viewing on poorly performing client computers lowers perceived performance and affects frame rate.
• Running multiple AXIS Camera Application Platform (ACAP) applications simultaneously may affect the frame rate and
the general performance.
• Using palettes affects the product’s CPU load which in turn affects the frame rate.
Contact support
If you need more help, go to axis.com/support .
60
User manual V er . M4.2
AXIS Q19 Thermal Camera Series
Date: February 20 25
© Axis Communications AB, 20 24
P art no. T1 0 209446
