Axis Q1951-E Thermal Bullet Network Camera User Manual

AXISQ19-EThermalCameraSeries

AXISQ1951-EThermalCamera

AXISQ1952-EThermalCamera

UserManual

AXISQ19-EThermalCameraSeries

Solutionoverview

ThermalcamerawithAXISPerimeterDefender

Hornspeaker

Flashingbeacon

PTZnetworkcamera

Doorcontroller

Surveillancecenter

Perimeterprotection

Forareasinneedofintrusiondetection,youcansetupperimeterprotectionusingthermalcameraswithanalytics.Themain

objectiveforperimeterprotectionistodetectathreatoranactualintrusionattheearliestpossiblestage.

Tosetupperimeterprotection,youneedtoinstallananalyticsapplicationforperimetersurveillanceandprotectiononyourthermal

camera.AxisprovidestheAXISPerimeterDefenderapplicationforthispurpose.YoucanreadmoreaboutAXISPerimeterDefender

ataxis.com/products/axis-perimeter-defender

AXISQ19-EThermalCameraSeries

Solutionoverview

•Toletpossibleintrudersknowthatyourperimeterisprotected,useaashingbeacon(3).SeeDeterintruderswitha

ashingbeacononpage10.

•Towarnanddeter,connectahornspeaker(2)thatplaysapre-recordedwarningmessage.SeeDeterintruderswith

audioonpage1 1.

AXISQ19-EThermalCameraSeries

Getstarted

Findthedeviceonthenetwork

TondAxisdevicesonthenetworkandassignthemIPaddressesinWindows®,useAXISIPUtilityorAXISDeviceManager.Both

applicationsarefreeandcanbedownloadedfromaxis.com/support.

FormoreinformationabouthowtondandassignIPaddresses,gotoHowtoassignanIPaddressandaccessyourdevice.

Browsersupport

Youcanusethedevicewiththefollowingbrowsers:

Chrome

Firefox

Edge

Safari

Windows

recommended

macOS

recommendedrecommended

Linux

recommendedrecommended

Otheroperatingsystems*

*SupportediniOSandiPadOS

Ifyouneedmoreinformationaboutrecommendedbrowsers,gotoAXISOSPortal.

Accessthedevice

1.OpenabrowserandentertheIPaddressorhostnameoftheAxisdevice.

IfyoudonotknowtheIPaddress,useAXISIPUtilityorAXISDeviceManagertondthedeviceonthenetwork.

2.Entertheusernameandpassword.Ifyouaccessthedeviceforthersttime,youmustsettherootpassword.SeeSeta

newpasswordfortherootaccountonpage4.

3.Theliveviewpageopensinyourbrowser.

Verifythatnoonehastamperedwiththermware

TomakesurethatthedevicehasitsoriginalAxisrmware,ortotakefullcontrolofthedeviceafterasecurityattack:

1.Resettofactorydefaultsettings.SeeResettofactorydefaultsettingsonpage23.

Afterthereset,securebootguaranteesthestateofthedevice.

2.Congureandinstallthedevice.

Setanewpasswordfortherootaccount

Important

Thedefaultadministratorusernameisroot.Ifthepasswordforrootislost,resetthedevicetofactorydefaultsettings.See

Resettofactorydefaultsettingsonpage23

AXISQ19-EThermalCameraSeries

Getstarted

Towatchthisvideo,gotothewebversionofthisdocument.

www.axis.com/products/online-manual/67055#t10098905

Supporttip:Passwordsecurityconrmationcheck

1.Typeapassword.Followtheinstructionsaboutsecurepasswords.SeeSecurepasswordsonpage5.

2.Retypethepasswordtoconrmthespelling.

3.ClickCreatelogin.Thepasswordhasnowbeencongured.

Securepasswords

Important

Axisdevicessendtheinitiallysetpasswordincleartextoverthenetwork.Toprotectyourdeviceaftertherstlogin,set

upasecureandencryptedHTTPSconnectionandthenchangethepassword.

Thedevicepasswordistheprimaryprotectionforyourdataandservices.Axisdevicesdonotimposeapasswordpolicyasthey

maybeusedinvarioustypesofinstallations.

Toprotectyourdatawestronglyrecommendthatyou:

•Useapasswordwithatleast8characters,preferablycreatedbyapasswordgenerator.

•Don’texposethepassword.

•Changethepasswordatarecurringinterval,atleastonceayear.

AXISQ19-EThermalCameraSeries

Getstarted

Webpageoverview

Liveviewcontrolbar

Liveview

Productname

Userinformation,colorthemes,andhelp

Videocontrolbar

Settingstoggle

AXISQ19-EThermalCameraSeries

Getstarted

Settingstabs

AXISQ19-EThermalCameraSeries

Conﬁgureyourdevice

Adjusttheimage

Thissectionincludesinstructionsabouthowtocongureyourdevice.Ifyouwanttolearnmoreabouthowcertainfeatures

function,gotoLearnmoreonpage17.

Hidepartsoftheimagewithprivacymasks

Youcancreateoneorseveralprivacymaskstohidepartsoftheimage.

Towatchthisvideo,gotothewebversionofthisdocument.

www.axis.com/products/online-manual/67055#t10106902

Howtocreateaprivacymask

1.GotoSettings>Privacymask.

2.ClickNew.

3.Adjustthesize,color,andnameoftheprivacymaskaccordingtoyourneeds.

Towatchthisvideo,gotothewebversionofthisdocument.

www.axis.com/products/online-manual/67055#t10106902

Howtochangetheappearanceofthemask

Showanimageoverlay

Youcanaddanimageasanoverlayinthevideostream.

Monitorlongandnarrowareas

Usecorridorformattobetterutilizethefulleldofviewinalongandnarrowarea,forexampleastaircase,hallway,road,ortunnel.

AXISQ19-EThermalCameraSeries

Conﬁgureyourdevice

1.Dependingonyourdevice,turnthecameraorthe3-axislensinthecamera90°or270°.

2.Ifthedevicedoesn’thaveautomaticrotationoftheview,logintothewebpageandgotoSettings>System>Orientation.

3.Click

4.Rotatetheview90°or270°.

Findoutmoreataxis.com/axis-corridor-format.

StabilizeashakyimagewithElectronicImageStabilization(EIS)

ElectronicImageStabilization(EIS)canbeusedinenvironmentswheretheproductismountedinanexposedlocationandsubjectto

vibrations,forexample,windorpassingtrafc.TurnonEIStogetasmootherandsteadierimagewithoutblur.

EISalsoreducesthelesizeofthecompressedimageandlowersthebitrateofthevideostream.

Note

WhenEISisturnedontheimageiscroppedslightly,loweringthemaximumresolution.

1.GotoSettings>Image>Imagecorrection.

2.TurnonEIS.

Viewandrecordvideo

Thissectionincludesinstructionsabouthowtocongureyourdevice.Tolearnmoreabouthowstreamingandstorageworks,goto

Streamingandstorageonpage17.

Reducebandwidthandstorage

Important

Ifyoureducethebandwidthitcanresultinlossofdetailsinthepicture.

1.GotoliveviewandselectH.264.

2.GotoSettings>Stream.

3.Dooneormoreofthefollowing:

-TurnontheZipstreamfunctionalityandselectthedesiredlevel.

Note

ThezipstreamsettingsareusedforbothH.264andH.265.

AXISQ19-EThermalCameraSeries

Conﬁgureyourdevice

-TurnondynamicGOPandsetahighGOPlengthvalue.

-Increasethecompression.

-TurnondynamicFPS.

Note

WebbrowsersdonotsupportH.265decoding.UseavideomanagementsystemorapplicationsupportingH.265decoding.

Setupnetworkstorage

Tostorerecordingsonthenetwork,youneedtosetupyournetworkstorage.

1.GotoSettings>System>Storage.

2.ClickSetupunderNetworkstorage.

3.EntertheIPaddressofthehostserver.

4.Enterthenameofthesharedlocationonthehostserver.

5.Movetheswitchifthesharerequiresalogin,andenterusernameandpassword.

6.ClickConnect.

Recordandwatchvideo

Torecordvideoyoumustrstsetupnetworkstorage,seeSetupnetworkstorageonpage10,orhaveanSDcardinstalled.

Recordvideo

1.Gototheliveview.

2.Tostartarecording,clickRecord.Clickagaintostoptherecording.

Watchvideo

1.ClickStorage>Gotorecordings.

2.Selectyourrecordinginthelistanditwillplayautomatically.

Setuprulesandalerts

Youcancreaterulestomakeyourdeviceperformanactionwhencertaineventsoccur.Aruleconsistsofconditionsandactions.

Theconditionscanbeusedtotriggertheactions.Forexample,thedevicecanstartarecordingorsendanemailwhenitdetects

motion,orshowanoverlaytextwhilethedeviceisrecording.

Deterintruderswithaashingbeacon

Useaashingbeaconlighttoletpossibleintrudersknowthatyourperimeterisprotected.

Thisexampleexplainshowtoconnectabeaconlightandsetituptoashwheneverthethermalcameradetectsanintrusion.In

thisexample,thebeaconlightcanonlybeactivatedtoashoutsideofcehours,between18.00and08.00Monday–Friday,andit

ashesfor30secondseachtimeitisactivated.

Requiredhardware

•Connectingwires(oneblueandonered,minarea:0.25mm

,maxarea:0.5mm

)

•Flashingbeacon(12VDC,max25mA)

AXISQ19-EThermalCameraSeries

Conﬁgureyourdevice

Note

Themaximumlengthoftheconnectingwiresdependsonthewireareaandthepowerconsumptionoftheashingbeacon.

Connectthedevicesphysically

1.Connecttheredwiretopin2(DCoutput,12VDC)ofthecamera’sI/Oconnector.

2.Connecttheotherendoftheredwiretotheconnectormarkedwith+ontheashingbeacon.

3.Connectthebluewiretopin4(digitaloutput)ofthecamera’sI/Oconnector.

4.Connecttheotherendofthebluewiretotheconnectormarkedwith-ontheashingbeacon.

CongureI/Oports

Youneedtoconnecttheashingbeacontothecamerainthecamera’swebpage.

1.GotoSystem>I/Oports.

2.UnderPort2,enteranamefortheoutputmodule,forexample“Flashingbeacon”.

3.Tomakethebeaconstartashingwhenaneventoccurs,selectOpencircuit(NO)asnormalstate.

Createarule

Forthecameratosendanoticationtothebeacontostartashingwhensomethingisdetected,youneedtocreatearuleinthe

camera.

1.GotoSystem>Eventsandaddarule.

2.Enteraname,forexample“Flashingbeacon”.

3.Inthelistofconditions,underApplication,selecttheperimeterdefenderapplication.

4.SelectUsethisconditionasatrigger.

5.Click+toaddanothercondition.

6.Inthelistofconditions,underScheduledandrecurring,selectScheduledevent.

7.Inthelistofschedules,selectAfterhours.

8.Inthelistofactions,underI/O,selectOutputport.

9.Intheportlist,selectFlashingbeacon.

10.Setthedurationto30seconds.

11.ClickSave.

Deterintruderswithaudio

Useanetworkhornspeakertowarnanddeterpossibleintruders.

ThisexampleexplainshowtoconnectanAxisnetworkhornspeakerandsetituptoplayanaudioclipwheneverthethermal

cameradetectsanintrusion.Inthisexample,thehornspeakercanonlybeactivatedoutsideofcehours,between18.00and

08.00Monday-Friday.

AXISQ19-EThermalCameraSeries

Conﬁgureyourdevice

Connectthedevices

1.GotoSystem>Accessories.

2.UnderNetworkspeakerpairing,entertheIPaddress,username,andpasswordforthespeaker.Youneedtousean

administratororoperatoraccount.

3.ClickConnect.

Uploadaudiocliptothecamera

1.GotoAudio>Audioclipsandclick

2.Click+.

3.Locateandaddtheaudioclip.

4.ClickClose.

AXISQ19-EThermalCameraSeries

Conﬁgureyourdevice

Createarule

Forthecameratomakethespeakerplaytheaudioclipwhensomethingisdetected,youneedtocreatearuleinthecamera.

1.GotoSystem>Eventsandaddarule.

2.Enteraname,forexample"Deterwithaudio”.

3.Inthelistofconditions,underApplication,selecttheperimeterdefenderapplication.

4.SelectUsethisconditionasatrigger.

5.Click+toaddanothercondition.

6.Inthelistofconditions,underScheduledandrecurring,selectScheduledevent.

7.Inthelistofschedules,selectAfterhours.

8.Inthelistofactions,underAudioclips,selectPlayaudioclip.

9.UnderClip,selectyouruploadedaudioclip.

10.UnderAudiooutput,select1forthepairednetworkspeaker.

11.ClickSave.

Detecttamperingwithinputsignal

Thisexampleexplainshowtotriggeranalarmwhentheinputsignalhasbeencutorshort-circuited.Formoreinformationaboutthe

I/Oconnector,seepage28.

Towatchthisvideo,gotothewebversionofthisdocument.

www.axis.com/products/online-manual/67055#t101 10432

Howtosendanemailnoticationwhensomeonetamperswiththeinputsignal

1.GotoSettings>System>I/OPortsandturnonSupervisedI/O.

Createarule:

1.GotoSettings>System>Eventsandaddarule.

2.Typeanamefortherule.

3.Inthelistofconditions,selectDigitalinputandthenselectaport.

4.Inthelistofactions,selectSendnoticationtoemailandthenselectarecipientfromthelist.GotoRecipients

tocreateanewrecipient.

Tocreateanewrecipient,click

.Tocopyanexistingrecipient,click.

5.Typeasubjectandamessagefortheemail.

AXISQ19-EThermalCameraSeries

Conﬁgureyourdevice

6.ClickSave.

Sendanemailautomaticallyifsomeonespraypaintsthelens

Towatchthisvideo,gotothewebversionofthisdocument.

www.axis.com/products/online-manual/67055#t10106687

Howtosendanemailnoticationifsomeonespraypaintthelens

1.GotoSettings>System>Detectors.

2.TurnonTriggerondarkimages.Thiswilltriggeranalarmifthelensissprayed,covered,orrenderedseverelyoutoffocus.

3.SetadurationforTriggerafter.Thevalueindicatesthetimethatmustpassbeforeanemailissent.

Createarule:

1.GotoSettings>System>Events>Rulesandaddarule.

2.Typeanamefortherule.

3.Inthelistofconditions,selectTampering.

4.Inthelistofactions,selectSendnoticationtoemail.

5.SelectarecipientfromthelistorgotoRecipientstocreateanewrecipient.

Tocreateanewrecipient,click

.Tocopyanexistingrecipient,click.

6.Typeasubjectandamessagefortheemail.

7.ClickSave.

Audio

Addaudiotoyourrecording

Turnonaudio:

1.GotoSettings>AudioandturnonAllowaudio.

2.GotoInput>Typeandselectyouraudiosource.

Editthestreamprolewhichisusedfortherecording:

3.GotoSettings>StreamandclickStreamproles.

4.SelectthestreamproleandclickAudio.

5.SelectthecheckboxandselectInclude.

AXISQ19-EThermalCameraSeries

Conﬁgureyourdevice

6.ClickSave.

7.ClickClose.

AXISQ19-EThermalCameraSeries

Cleaningrecommendations

Ifthedevicegetsgreasestainsorbecomesheavilysoiled,youcancleanitwithmild,solvent-freesoapordetergent.

NO NO

TICE TICE

TICE

Neveruseharshdetergent,forexamplegasoline,benzene,oracetone.

1.Useacanofcompressedairtoremoveanydustorloosedirtfromthedevice.

2.Cleanthedevicewithasoftclothdampenedwithmilddetergentandlukewarmwater.

3.Wipecarefullywithadrycloth.

Note

Avoidcleaningindirectsunlightoratelevatedtemperatures,asthismaycausestainswhenthewaterdropletsdry.

AXISQ19-EThermalCameraSeries

Learnmore

Colorpalettes

Colorpalettesappliedtothermalimageshelpthehumaneyedistinguishimagedetails.Thecolorsinthepalettearearticially

createdpseudocolorsthatemphasizetemperaturedifferences.

Theproducthasseveralcolorpalettestochoosefrom.Ifanoperatorwatchesthevideostream,youcanchooseanyofthepalettes.If

thevideostreamisonlyusedbyapplications,selectthewhite-hotpalette.

Overlays

Overlaysaresuperimposedoverthevideostream.Theyareusedtoprovideextrainformationduringrecordings,suchasatimestamp,

orduringproductinstallationandconguration.Youcanaddeithertextoranimage.

Thevideostreamingindicatorisanothertypeofoverlay.Itshowsyouthattheliveviewvideostreamislive.

Streamingandstorage

Videocompressionformats

Decidewhichcompressionmethodtousebasedonyourviewingrequirements,andonthepropertiesofyournetwork.The

availableoptionsare:

MotionJPEG

Note

ToensuresupportfortheOpusaudiocodec,theMotionJPEGstreamisalwayssentoverRTP.

MotionJPEG,orMJPEG,isadigitalvideosequencethatismadeupofaseriesofindividualJPEGimages.Theseimagesarethen

displayedandupdatedataratesufcienttocreateastreamthatshowsconstantlyupdatedmotion.Fortheviewertoperceivemotion

videotheratemustbeatleast16imageframespersecond.Fullmotionvideoisperceivedat30(NTSC)or25(PAL)framespersecond.

TheMotionJPEGstreamusesconsiderableamountsofbandwidth,butprovidesexcellentimagequalityandaccesstoeveryimage

containedinthestream.

H.264orMPEG-4Part10/AVC

Note

H.264isalicensedtechnology.TheAxisproductincludesoneH.264viewingclientlicense.Toinstalladditionalunlicensed

copiesoftheclientisprohibited.Topurchaseadditionallicenses,contactyourAxisreseller.

H.264can,withoutcompromisingimagequality,reducethesizeofadigitalvideolebymorethan80%comparedtotheMotion

JPEGformatandbyasmuchas50%comparedtotheMPEG-4standard.Thismeansthatlessnetworkbandwidthandstoragespace

arerequiredforavideole.Orseenanotherway,highervideoqualitycanbeachievedforagivenbitrate.

H.265orMPEG-HPart2/HEVC

Note

H.265islicensedtechnology.TheAxisproductincludesoneH.265viewingclientlicense.Toinstalladditionalunlicensed

copiesoftheclientisprohibited.Topurchaseadditionallicenses,contactyourAxisreseller.

HowdoImage,Stream,andStreamprolesettingsrelatetoeachother?

TheImagetabcontainscamerasettingsthataffectallvideostreamsfromtheproduct.Ifyouchangesomethinginthistab,it

immediatelyaffectsallvideostreamsandrecordings.

AXISQ19-EThermalCameraSeries

Learnmore

TheStreamtabcontainssettingsforvideostreams.Yougetthesesettingsifyourequestavideostreamfromtheproductanddon’t

specifyforexampleresolution,orframerate.WhenyouchangethesettingsintheStreamtab,itdoesn’taffectongoingstreams,but

itwilltakeeffectwhenyoustartanewstream.

TheStreamprolessettingsoverridethesettingsfromtheStreamtab.Ifyourequestastreamwithaspecicstreamprole,the

streamcontainsthesettingsofthatprole.Ifyourequestastreamwithoutspecifyingastreamprole,orrequestastreamprole

thatdoesn'texistintheproduct,thestreamcontainsthesettingsfromtheStreamtab.

Bitratecontrol

Withbitratecontrol,youcanmanagethebandwidthconsumptionofyourvideostream.

Variablebitrate(VBR)

Withvariablebitrate,thebandwidthconsumptionvariesbasedonthelevelofactivityinthescene.Themoreactivityinthescene,

themorebandwidthyouneed.Youareguaranteedconstantimagequalitybutitrequiresstoragemargins.

Maximumbitrate(MBR)

Withmaximumbitrate,youcansetatargetbitratetohandlebitratelimitationsinyoursystem.Youmayseeadeclineinimage

qualityorframeratewhentheinstantaneousbitrateiskeptbelowthespeciedtargetbitrate.Youcanchoosetoeitherprioritize

imagequalityorframerate.Werecommendthatyoucongurethetargetbitratetoahighervaluethantheexpectedbitrate.This

givesyouamarginforadditionalcomplexitythatneedstobecaptured.

Targetbitrate

Averagebitrate(ABR)

Withaveragebitrate,thebitrateisautomaticallyadjustedoveralongertimescale.Thisissoyoucanmeetthespeciedtargetand

providethebestvideoqualitybasedonyouravailablestorage.Bitrateishigherinsceneswithalotofactivity,comparedtostatic

scenes.Youaremorelikelytogetbetterimagequalitywhenneededwhenusingtheaveragebitrateoption.Youcandenethetotal

storagerequiredtostorethevideostreamforaspeciedamountoftime(retentiontime)whenimagequalityisadjustedtomeetthe

speciedtargetbitrate.Specifytheaveragebitratesettingsinoneofthefollowingways:

AXISQ19-EThermalCameraSeries

Learnmore

•Tocalculatetheestimatedstorageneed,setthetargetbitrateandtheretentiontime.

•Tocalculatetheaveragebitrate,basedonavailablestorageandrequiredretentiontime,usethetargetbitratecalculator.

kbit/s

Targetbitrate

Actualaveragebitrate

Youcanalsoturnonmaximumbitrateandspecifyatargetbitratewithintheaveragebitrateoption.

kbit/s

Targetbitrate

Actualaveragebitrate

Applications

AXISCameraApplicationPlatform(ACAP)isanopenplatformthatenablesthirdpartiestodevelopanalyticsandotherapplications

forAxisproducts.Tondoutmoreaboutavailableapplications,downloads,trialsandlicenses,gotoaxis.com/applications.

TondtheusermanualsforAxisapplications,gotoaxis.com.

Note

•Severalapplicationscanrunatthesametimebutsomeapplicationsmightnotbecompatiblewitheachother.Certain

combinationsofapplicationsmightrequiretoomuchprocessingpowerormemoryresourceswhenruninparallel.Verify

thattheapplicationsworktogetherbeforedeployment.

AXISQ19-EThermalCameraSeries

Learnmore

Towatchthisvideo,gotothewebversionofthisdocument.

www.axis.com/products/online-manual/67055#t10001688

Howtodownloadandinstallanapplication

Towatchthisvideo,gotothewebversionofthisdocument.

www.axis.com/products/online-manual/67055#t10001688

Howtoactivateanapplicationlicencecodeonadevice

AXISPerimeterDefender

AXISPerimeterDefenderisanapplicationforperimetersurveillanceandprotection.Itisidealforhigh-securityperimeterprotection

wherethereisaneedtostrengthenthephysicalaccesscontrolsystemwithreliableintrusiondetection.

AXISPerimeterDefenderisprimarilydesignedforso-calledsterilezoneprotection,forexamplealongafencemarkingaboundary.

Thetermsterilezonereferstoanareawherepeoplearenotsupposedtobe.

UseAXISPerimeterDefenderinanoutdoorenvironmentto:

•Detectmovingpersons.

•Detectmovingvehicles,withoutdiscriminatingbetweenvehicletypes.

AXISQ19-EThermalCameraSeries

Learnmore

VMS

AXISQ1951-EandAXISQ1952-EThermalCamerascanruntheapplicationincalibrationmode,AImode,orbothmodesin

combination.IfyouchoosetorunitinAImodeonly,cameramountingismoreexibleandyoudon’tneedtocalibratethecameras.

AXISPerimeterDefenderconsistsofadesktopinterface(B),fromwhereyouinstallandsetuptheapplicationonthecameras(A).You

canthencongurethesystemtosendalarmstotheVideoManagementSoftware(C).

AXISPerimeterDefenderPTZAutotrackingisaplugintotheAXISPerimeterDefenderapplication,usingthesamedesktopinterface.

Withtheplugin,youpairaxedvisualorthermalcamerawithanAxisQ-linePTZcamera.Youcanthenmaintaincontinuous

detectioncoverageofascenewiththexedcamerawhilethePTZcameraautomaticallytracksandgivesyoucloserviews

ofdetectedobjects.

Important

AXISPerimeterDefenderPTZAutotrackingrequirescalibrationofbothxedandPTZcameras.

AXISPerimeterDefenderoffersthefollowingtypesofdetectionscenarios:

•Intrusion:triggersanalarmwhenapersonoravehicleentersazonedenedontheground(fromanydirection

andwithanytrajectory).

AXISQ19-EThermalCameraSeries

Learnmore

•Loitering:triggersanalarmwhenapersonoravehicleremainsinazonedenedonthegroundformorethan

apredenednumberofseconds.

•Zone-crossing:triggersanalarmwhenapersonoravehiclepassesthroughtwoormorezonesdenedonthegroundin

agivensequence.

•Conditional:triggersanalarmwhenapersonoravehicleentersazonedenedonthegroundwithoutrstpassing

throughanotherzoneorzonesdenedontheground.

Security

TPMmodule

TheTPM(TrustedPlatformModule)isacomponentthatprovidescryptographicfeaturestoprotectinformationfromunauthorized

access.Itisalwaysactivatedandtherearenosettingsyoucanchange.

TolearnmoreaboutTPM,gotoaxis.com/press-center/media-resources/white-papers.

AXISQ19-EThermalCameraSeries

Troubleshooting

Resettofactorydefaultsettings

Important

Resettofactorydefaultshouldbeusedwithcaution.Aresettofactorydefaultresetsallsettings,includingtheIPaddress,to

thefactorydefaultvalues.

Toresettheproducttothefactorydefaultsettings:

1.Disconnectpowerfromtheproduct.

2.Pressandholdthecontrolbuttonwhilereconnectingpower.SeeProductoverviewonpage27.

3.Keepthecontrolbuttonpressedfor15–30secondsuntilthestatusLEDindicatorashesamber.

4.Releasethecontrolbutton.TheprocessiscompletewhenthestatusLEDindicatorturnsgreen.Theproducthasbeenreset

tothefactorydefaultsettings.IfnoDHCPserverisavailableonthenetwork,thedefaultIPaddressis192.168.0.90.

5.UsetheinstallationandmanagementsoftwaretoolstoassignanIPaddress,setthepassword,andaccessthevideostream.

Theinstallationandmanagementsoftwaretoolsareavailablefromthesupportpagesonaxis.com/support.

Itisalsopossibletoresetparameterstofactorydefaultthroughthewebinterface.GotoSettings>System>Maintenanceand

clickDefault.

Firmwareoptions

Axisoffersproductrmwaremanagementaccordingtoeithertheactivetrackorthelong-termsupport(LTS)tracks.Beingonthe

activetrackmeanscontinuouslygettingaccesstoallthelatestproductfeatures,whiletheLTStracksprovideaxedplatformwith

periodicreleasesfocusedmainlyonbugxesandsecurityupdates.

Usingrmwarefromtheactivetrackisrecommendedifyouwanttoaccessthenewestfeatures,orifyouuseAxisend-to-endsystem

offerings.TheLTStracksarerecommendedifyouusethird-partyintegrations,whicharenotcontinuouslyvalidatedagainstthelatest

activetrack.WithLTS,theproductscanmaintaincybersecuritywithoutintroducinganysignicantfunctionalchangesoraffecting

anyexistingintegrations.FormoredetailedinformationaboutAxisproductrmwarestrategy,gotoaxis.com/support/rmware.

Checkthecurrentrmware

Firmwareisthesoftwarethatdeterminesthefunctionalityofnetworkdevices.Oneofyourrstactionswhentroubleshootinga

problemshouldbetocheckthecurrentrmwareversion.Thelatestversionmaycontainacorrectionthatxesyourparticular

problem.

Tocheckthecurrentrmware:

1.Gototheproduct’swebpage.

2.Clickthehelpmenu

3.ClickAbout.

Upgradethermware

Important

Preconguredandcustomizedsettingsaresavedwhenthermwareisupgraded(providedthatthefeaturesareavailablein

thenewrmware)althoughthisisnotguaranteedbyAxisCommunicationsAB.

AXISQ19-EThermalCameraSeries

Troubleshooting

Important

Makesuretheproductremainsconnectedtothepowersourcethroughouttheupgradeprocess.

Note

Whenyouupgradetheproductwiththelatestrmwareintheactivetrack,theproductreceivesthelatestfunctionality

available.Alwaysreadtheupgradeinstructionsandreleasenotesavailablewitheachnewreleasebeforeupgradingthe

rmware.Tondthelatestrmwareandthereleasenotes,gotoaxis.com/support/rmware.

AXISDeviceManagercanbeusedformultipleupgrades.Findoutmoreataxis.com/products/axis-device-manager.

Towatchthisvideo,gotothewebversionofthisdocument.

www.axis.com/products/online-manual/67055#t10095327

Howtoupgradethermware

1.Downloadthermwareletoyourcomputer,availablefreeofchargeataxis.com/support/rmware.

2.Logintotheproductasanadministrator.

3.GotoSettings>System>Maintenance.Followtheinstructionsonthepage.Whentheupgradehasnished,the

productrestartsautomatically.

Technicalissues,cluesandsolutions

Ifyoucan’tndwhatyou’relookingforhere,trythetroubleshootingsectionataxis.com/support.

Problemsupgradingthermware

FirmwareupgradefailureIfthermwareupgradefails,thedevicereloadsthepreviousrmware.Themostcommonreason

isthatthewrongrmwarelehasbeenuploaded.Checkthatthenameofthermwarele

correspondstoyourdeviceandtryagain.

Problemsafterrmware

upgrade

Ifyouexperienceproblemsafterarmwareupgrade,rollbacktothepreviouslyinstalledversion

fromtheMaintenancepage.

ProblemssettingtheIPaddress

Thedeviceislocatedona

differentsubnet

IftheIPaddressintendedforthedeviceandtheIPaddressofthecomputerusedtoaccessthe

devicearelocatedondifferentsubnets,youcannotsettheIPaddress.Contactyournetwork

administratortoobtainanIPaddress.

AXISQ19-EThermalCameraSeries

Troubleshooting

TheIPaddressisbeingused

byanotherdevice

DisconnecttheAxisdevicefromthenetwork.Runthepingcommand(inaCommand/DOSwindow,

typepingandtheIPaddressofthedevice):

•Ifyoureceive:Replyfrom<IPaddress>:bytes=32;time=10...

thismeansthattheIPaddressmayalreadybeinusebyanotherdeviceonthenetwork.

ObtainanewIPaddressfromthenetworkadministratorandreinstallthedevice.

•Ifyoureceive:Requesttimedout,thismeansthattheIPaddressisavailable

forusewiththeAxisdevice.Checkallcablingandreinstallthedevice.

PossibleIPaddressconict

withanotherdeviceonthe

samesubnet

ThestaticIPaddressintheAxisdeviceisusedbeforetheDHCPserversetsadynamicaddress.

ThismeansthatifthesamedefaultstaticIPaddressisalsousedbyanotherdevice,theremay

beproblemsaccessingthedevice.

Thedevicecannotbeaccessedfromabrowser

Cannotlogin

WhenHTTPSisenabled,ensurethatthecorrectprotocol(HTTPorHTTPS)isusedwhenattempting

tologin.Youmayneedtomanuallytypehttporhttpsinthebrowser’saddresseld.

Ifthepasswordfortheuserrootislost,thedevicemustberesettothefactorydefaultsettings.

SeeResettofactorydefaultsettingsonpage23.

TheIPaddresshasbeen

changedbyDHCP

IPaddressesobtainedfromaDHCPserveraredynamicandmaychange.IftheIPaddresshasbeen

changed,useAXISIPUtilityorAXISDeviceManagertolocatethedeviceonthenetwork.Identify

thedeviceusingitsmodelorserialnumber,orbytheDNSname(ifthenamehasbeencongured).

Ifrequired,astaticIPaddresscanbeassignedmanually.Forinstructions,gotoaxis.com/support.

Certicateerrorwhenusing

IEEE802.1X

Forauthenticationtoworkproperly,thedateandtimesettingsintheAxisdevicemustbe

synchronizedwithanNTPserver.GotoSettings>System>Dateandtime.

Thedeviceisaccessiblelocallybutnotexternally

Toaccessthedeviceexternally,werecommendusingoneofthefollowingapplicationsforWindows

•AXISCompanion:freeofcharge,idealforsmallsystemswithbasicsurveillanceneeds.

•AXISCameraStation:30-daytrialversionfreeofcharge,idealforsmalltomid-sizesystems.

Forinstructionsanddownload,gotoaxis.com/vms.

Problemswithstreaming

MulticastH.264only

accessiblebylocalclients

Checkifyourroutersupportsmulticasting,oriftheroutersettingsbetweentheclientandthe

deviceneedtobecongured.TheTTL(TimeToLive)valuemayneedtobeincreased.

NomulticastH.264

displayedintheclient

CheckwithyournetworkadministratorthatthemulticastaddressesusedbytheAxisdevice

arevalidforyournetwork.

Checkwithyournetworkadministratortoseeifthereisarewallpreventingviewing.

PoorrenderingofH.264

images

Ensurethatyourgraphicscardisusingthelatestdriver.Thelatestdriverscanusuallybe

downloadedfromthemanufacturer’swebsite.

Lowerframeratethan

expected

•SeePerformanceconsiderationsonpage26.

•Reducethenumberofapplicationsrunningontheclientcomputer.

•Limitthenumberofsimultaneousviewers.

•Checkwiththenetworkadministratorthatthereisenoughbandwidthavailable.

•Lowertheimageresolution.

•Themaximumframespersecondisdependentontheutilityfrequency(60/50Hz)

oftheAxisdevice.

Can'tselectH.265encoding

inliveview

WebbrowsersdonotsupportH.265decoding.Useavideomanagementsystemorapplication

supportingH.265decoding.

AXISQ19-EThermalCameraSeries

Troubleshooting

Performanceconsiderations

Whensettingupyoursystem,itisimportanttoconsiderhowvarioussettingsandsituationsaffecttheperformance.Somefactors

affecttheamountofbandwidth(thebitrate)required,otherscanaffecttheframerate,andsomeaffectboth.Iftheloadonthe

CPUreachesitsmaximum,thisalsoaffectstheframerate.

Thefollowingfactorsarethemostimportanttoconsider:

•Highimageresolutionorlowercompressionlevelsresultinimagescontainingmoredatawhichinturnaffectsthe

bandwidth.

•RotatingtheimageintheGUIwillincreasetheproduct'sCPUload.

•AccessbylargenumbersofMotionJPEGorunicastH.264clientsaffectsthebandwidth.

•Simultaneousviewingofdifferentstreams(resolution,compression)bydifferentclientsaffectsbothframerateand

bandwidth.

Useidenticalstreamswhereverpossibletomaintainahighframerate.Streamprolescanbeusedtoensurethat

streamsareidentical.

•AccessingMotionJPEGandH.264videostreamssimultaneouslyaffectsbothframerateandbandwidth.

•Heavyusageofeventsettingsaffectstheproduct’sCPUloadwhichinturnaffectstheframerate.

•UsingHTTPSmayreduceframerate,inparticularifstreamingMotionJPEG.

•Heavynetworkutilizationduetopoorinfrastructureaffectsthebandwidth.

•Viewingonpoorlyperformingclientcomputerslowersperceivedperformanceandaffectsframerate.

•RunningmultipleAXISCameraApplicationPlatform(ACAP)applicationssimultaneouslymayaffecttheframerateand

thegeneralperformance.

•Usingpalettesaffectstheproduct’sCPUloadwhichinturnaffectstheframerate.

Contactsupport

Contactsupportataxis.com/support.

AXISQ19-EThermalCameraSeries

Speciﬁcations

Productoverview

Mountingbracket

Connectionlid

Cameraunit

Networkconnector(PoE)

Powerconnector

Partnumber(P/N)&serialnumber(S/N)

StatusLEDindicator

Controlbutton

Audioconnector

I/Oconnector

SDmemorycardslot

LEDindicators

StatusLED

Indication

Unlit

Connectionandnormaloperation.

GreenConnectionandnormaloperation.

Amber

Steadyduringstartup.Flashesduringrmwareupgradeorresettofactorydefault.

Amber/RedFlashesamber/redifnetworkconnectionisunavailableorlost.

RedFirmwareupgradefailure.

AXISQ19-EThermalCameraSeries

Speciﬁcations

SDcardslot

NO NO

TICE TICE

TICE

•RiskofdamagetoSDcard.Donotusesharptools,metalobjects,orexcessiveforcewheninsertingorremovingthe

SDcard.Useyourngerstoinsertandremovethecard.

•Riskofdatalossandcorruptedrecordings.DonotremovetheSDcardwhiletheproductisrunning.UnmounttheSDcard

fromtheproduct’swebpagebeforeremoval.

ThisproductsupportsmicroSD/microSDHC/microSDXCcards.

ForSDcardrecommendations,seeaxis.com.

microSD,microSDHC,andmicroSDXCLogosaretrademarksofSD-3CLLC.microSD,microSDHC,microSDXCare

trademarksorregisteredtrademarksofSD-3C,LLCintheUnitedStates,othercountriesorboth.

Buttons

Controlbutton

Thecontrolbuttonisusedfor:

•Resettingtheproducttofactorydefaultsettings.SeeResettofactorydefaultsettingsonpage23.

•Connectingtoaone-clickcloudconnection(O3C)serviceovertheinternet.Toconnect,pressandholdthebutton

forabout3secondsuntilthestatusLEDashesgreen.

Connectors

Networkconnector

RJ45EthernetconnectorwithPoweroverEthernet(PoE).

Audioconnector

•Audioin–3.5mminputforadigitalmicrophone,ananalogmonomicrophone,oraline-inmonosignal(leftchannelis

usedfromastereosignal).

Audioinput

1Tip2Ring

3Sleeve

Unbalancedmicrophone(withorwithoutelectret

power)orline

Electretpowerifselected

Ground

DigitalsignalRingpowerifselected

Ground

Foraudioin,theleftchannelisusedfromastereosignal.

I/Oconnector

UsetheI/Oconnectorwithexternaldevicesincombinationwith,forexample,motiondetection,eventtriggering,andalarm

notications.Inadditiontothe0VDCreferencepointandpower(DCoutput),theI/Oconnectorprovidestheinterfaceto:

AXISQ19-EThermalCameraSeries

Speciﬁcations

Digitalinput-Forconnectingdevicesthatcantogglebetweenanopenandclosedcircuit,forexamplePIRsensors,door/window

contacts,andglassbreakdetectors.

Supervisedinput-Enablespossibilitytodetecttamperingonadigitalinput.

Digitaloutput-ForconnectingexternaldevicessuchasrelaysandLEDs.ConnecteddevicescanbeactivatedbytheVAPIX®

ApplicationProgrammingInterface,troughaneventorfromtheproduct’swebpage.

4-pinterminalblock

FunctionPinNotes

Specications

DCground

0VDC

DCoutput

Canbeusedtopowerauxiliaryequipment.

Note:Thispincanonlybeusedaspowerout.

12VDC

Maxload=25mA

DigitalInputor

SupervisedInput

Connecttopin1toactivate,orleaveoating(unconnected)

todeactivate.Tousesupervisedinput,installend-of-line

resistors.Seeconnectiondiagramforinformationabouthow

toconnecttheresistors.

0tomax30VDC

DigitalOutput

Internallyconnectedtopin1(DCground)whenactive,

andoating(unconnected)wheninactive.Ifusedwithan

inductiveload,e.g.,arelay,connectadiodeinparallelwith

theload,toprotectagainstvoltagetransients.

0tomax30VDC,opendrain,

100mA

Example

DCground

DCoutput12V,max25mA

Supervisedinput

Digitaloutput

Powerconnector

2-pinterminalblockforDCpowerinput.UseaSafetyExtraLowVoltage(SELV)compliantlimitedpowersource(LPS)witheither

aratedoutputpowerlimitedto≤100Woraratedoutputcurrentlimitedto≤5A.

AXISQ19-EThermalCameraSeries

Speciﬁcations

UserManualVer.M1.11

AXISQ19-EThermalCameraSeries

Date:May2021

PartNo.T10167107

Axis Q1951-E Thermal Bullet Network Camera

Product's Documents

Axis Q1951-E User Manual

Specifications

Axis Q1951-E Questions and Answers