I
Preface
Welcome to the Pantum series products!
We heartily appreciate your using of Pantum series products!
To protect your vital interests, please carefully read the following statements.
For more information, please visit our official website (www.pantum.com).
Legal Notice
Trademark
Pantum and Pantum logos are registered trademarks of Zhuhai Pantum Electronics Co., Ltd.
Microsoft
®
, Windows
®
, Windows Server
®
and Windows Vista
®
are trademarks registered by
Microsoft Corporation in the United States or other countries/regions.
Apple, AirPrint, Mac, and macOS are trademarks of Apple Inc., registered in the U.S. and other
countries.Use of the Works with Apple badge means that an accessory has been designed to work
specifically with the technology identified in the badge and has been certified by the developer to
meet Apple performance standards.
The Mopria™ word mark and the Mopria™ Logo are registered and/or unregistered trademarks of
Mopria Alliance, Inc. in the United States and other countries. Unauthorized use is strictly
prohibited.
Wi-Fi Direct, Wi-Fi Protected Setup (WPS), WPA, WPA2 and Wi-Fi Protected Access are
marks of the Wi-Fi Alliance.
The ownership to the names of the software in this User Guide belongs to their respective owned
companies in accordance with corresponding license agreement, and they are referred for
instructions only.
All other product and brand names herein may be the registered trademarks, trademarks or service
marks of their respective owners, and they are referred for instructions only.
Copyright
The copyright of this User Guide is owned by Zhuhai Pantum Electronics Co., Ltd.
It is prohibited to copy, translate, modify and transmit this User Guide by any means or forms
without the prior written consent of Zhuhai Pantum Electronics Co., Ltd.
Version:V
3.0
Disclaimer
For a better user experience, Zhuhai Pantum Electronics Co., Ltd. reserves the right to make
changes to the User Guide. The information contained herein is subject to change without notice.
Users are responsible for any damages arising from failing to follow this User Guide. Meanwhile,
except the express warranty made in the product maintenance manual or service commitment,
Zhuhai Pantum Electronics Co., Ltd. does not make any express or implied warranty or guarantee
to this User Guide (including composing or words).
Using this product to copy, print, scan certain documents or images or make other forms of
operations may be prohibited by the local laws. If you are uncertain about the legality of using this
product for certain documents or images, you should consult your legal advisor in advance.
II
Safety Precautions
Disconnect the power supply
The product should be placed close to or easily accessible to power sockets, so as to allow easy
disconnection of power supply!
Laser Safety
The laser radiation is harmful to the human body. Since laser components are completely sealed in
the printer, laser radiation will not leak. To avoid laser radiation, please do not randomly
disassemble the printer!
Caution – Use of controls or adjustments or performance of procedures other than those specified
herein may result in hazardous radiation exposure.
The printer follows the provisions of Class 1 laser products under CFR standard.
The printer has a Class 3B laser diode, which has no laser radiation leakage among laser
components.
The laser components shall complies with the requirements of: U.S. Code of Federal Regulations,
21 CFR 1040, IEC 60825-1
III
Safety Warning
Please note the following safety warnings before using the printer:
Warning
There is a high-voltage electrode inside the printer. Before cleaning
the printer, make sure the power is turned off!
Plugging and unplugging the power cord plug with a wet hand may
result in an electric shock.
The fuser unit is hot during and after printing. Touching the fuser unit
(the shaded area as shown) may cause burns!
The fuser unit bears a high temperature warning label. Please do not
remove or damage this label.
IV
Safety Information
Conventions
CAUTION: A caution indicates a potentially hazardous situation that could injure you.
Note:A note indicates the information that could help you or something that could damage the
product hardware or software.
Different types of caution statements include:
CAUTION - POTENTIAL INJURY: Indicates a risk of injury.
CAUTION - SHOCK HAZARD: Indicates a risk of electrical shock.
CAUTION - HOT SURFACE: Indicates a risk of burn if touched.
CAUTION - TIPPING HAZARD::Indicates a crush hazard.
CAUTION - PINCH HAZARD: Indicates a risk of being caught between moving parts.
CAUTION - ROTATING FAN BLADES: Indicates a risk of being lacerated by moving fan
blades.
Disclaimer
CAUTION - POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the
power cord to an appropriately rated and properly grounded electrical outlet that is near the
product and easily accessible.
CAUTION - POTENTIAL INJURY: To avoid the risk of fire or electrical shock, use only the
power cord provided with this product or the manufacturer’s authorized replacement.
CAUTION - POTENTIAL INJURY: Do not use this product with extension cords, multioutlet
power strips, multioutlet extenders, or UPS devices. The power capacity of these types of
accessories can be easily overloaded by a laser printer and may result in a risk of fire, property
damage, or poor printer performance.
CAUTION - POTENTIAL INJURY: Do not use this product with an inline surge protector. The
use of a surge protection device may result in a risk of fire, property damage, or poor printer
performance.
CAUTION - SHOCK HAZARD: To avoid the risk of electrical shock, do not place or use this
product near water or wet locations.
CAUTION - SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product
or make any electrical or cabling connections during a lightning storm.
CAUTION - POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the
power cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord
between objects such as furniture and walls. If any of these things happen, it could result in a risk
V
of fire or electrical shock. Inspect the power cord regularly for signs of such problems. Remove the
power cord from the electrical outlet before inspecting it.
CAUTION - SHOCK HAZARD: To avoid the risk of electrical shock, make sure that all external
connections (such as Ethernet) are properly installed in their marked plug-in ports.
CAUTION - SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the
controller board or installing optional hardware or memory devices after setting up the printer, turn
the printer off, and unplug the power cord from the electrical outlet before continuing. If you have
any other devices attached to the printer, turn them off as well, and unplug any cables going into
the printer.
CAUTION - SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior
of the printer, unplug the power cord from the electrical outlet and disconnect all cables from the
printer before proceeding.
CAUTION - POTENTIAL INJURY: If the printer weighs more than 18 kg, then it requires two or
more trained personnel to lift it safely.
CAUTION - POTENTIAL INJURY: When moving the printer, follow these guidelines to avoid
personal injury or printer damage:
• Make sure that all covers and trays are closed.
• Turn off the printer, and then unplug the power cord from the electrical outlet.
• Disconnect all cords and cables from the printer.
• If the printer has casters on its base, then carefully move it to the new location. Use caution when
passing over thresholds and breaks in flooring.
• Always use the handholds on the printer to lift it.
• Any cart used to move the printer must have a surface able to support the full footprint of the
printer.
• Keep the printer upright.
• Avoid violent vibrations when moving.
• Make sure that your fingers are not under the printer when you set it down.
• Make sure that there is adequate clearance around the printer.
CAUTION - HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury
by a hot component, allow the surface to cool before touching it.
CAUTION - HOT SURFACE: Some parts of the printer are still in high temperature within a
short time after use. To prevent burns, please don’t directly touch places labeled with high
temperature warning in contact with internal components after opening the printer’s front or rear
cover.
CAUTION - PINCH HAZARD: To avoid the risk of a pinch injury, use caution in areas marked
with this label. Pinch injuries may occur around moving parts, such as gears, covers, trays, and
covers.
VI
CAUTION - ROTATING FAN BLADES: To avoid the risk of laceration from moving fan blades,
turn off the printer and unplug the power cord from the electrical outlet before accessing areas
marked with this symbol.
CAUTION - POTENTIAL INJURY: This product uses lasers. Use of controls or adjustments or
performance of procedures other than those specified in the User’s Guide may result in hazardous
radiation exposure.
This product is designed, tested, and approved to meet strict global safety standards with the use
of specific manufacturer’s components. The safety features of some parts may not always be
obvious. The manufacturer is not responsible for any adverse consequences caused by using parts
of other manufacturers.
For services or repairs other than those described in the user document, please contact the
Customer Service Center.
This product uses a printing process that heats the print media, and the heat may cause the media
to release emissions. Please read and understand the section in your operating instructions that
discusses the guidelines for selecting print media properly to avoid the possibility of harmful
emissions.
This product may produce a small amount of ozone during normal operation, and may be equipped
with a filter designed to limit ozone concentrations to levels well below the recommended
exposure limits.To avoid high ozone concentration levels during extensive usage, install this
product in a well-ventilated area and replace the ozone and exhaust filters if instructed to do so in
the product maintenance instructions. If there are no references to filters in the product
maintenance instructions, then it is not required to replace the filter for this product.
Please keep these safety instructions.
VII
Precautions
Precautions before Using the Printer:
1. Read and understand all instructions;
2. Familiarize yourself with the basic principles associated with operating electrical appliances;
3. Comply with all warnings and instructions marked on the equipment or specified in the manual
supplied with the equipment;
4. If the operating instructions conflict with the safety information, please refer back to the safety
information, as you may have misunderstood the operating instructions. If you cannot resolve the
conflicts, please call the Customer Service Hotline or contact a service representative for help;
5. Before cleaning the equipment, remove the power cord from the AC power supply outlet. Do not
use liquid or aerosol cleaners;
6. Please make sure that the equipment is put on a stable desktop surface to avoid serious
damage caused by the falling of the equipment;
7. Do not put the equipment near a radiator, an air conditioner, or a ventilation pipe;
8. Do not put any articles on the power cord. Do not put the equipment at the place where its power
cord could be stepped on by people;
9. Outlets and extension cords must not be overloaded. This may reduce performance and could
result in fire or electric shock;
10. Do not allow pets to chew on the AC power cord or the computer interface cable;
11. Do not allow sharp objects piercing equipment slot, so as to avoid contact with the
high-voltage device, which otherwise may result in fire or electric shock. Take care not to spill
liquids onto the equipment;
12.Do not disassemble the equipment so as to avoid the risk of electric shock. Necessary repairs
may only be carried out by professional maintenance personnel. Opening or removing the cover
could result in an electric shock or other potential hazards. Incorrect disassembly and assembly
could also result in an electric shock during future use;
13. If any one of the following occurs, disconnect the equipment from the computer and pull out
the power cord from the AC wall socket and contact a qualified member of the service personnel
for maintenance:
• Liquid has been spilled into the equipment.
• The equipment has been exposed to rain or water.
• The equipment falls, or the cover is damaged.
• Significant changes in the equipment’s performance.
14. Only adjust the control mentioned in the instructions. Incorrect adjustment of other controls
may result in damage and mean that professional maintenance personnel need to spend more
time fixing it;
15. Do not use the equipment in a thunderstorm so as to avoid the risk of an electric shock. If
possible, pull out the AC power cord during a thunderstorm;
16. If you continuously print multiple pages, the surface of the tray will become very hot. Take care
not to touch this surface, and keep children away from this surface;
17. The signal wire of the device connected with the printer can not be connected to the outdoors;
18. Please ensure timely ventilation in case of a prolonged use or printing huge amounts of
documents in a poorly ventilated room;
VIII
19. In standby status, the product will automatically enter into the power saving (sleep) mode if it
does not receive any job order for a while (such as 1 minute); and it can realize zero power
consumption only if it has not been connected with any external input power supply;
20. As the Class 1 equipment, the product must be connected to the power supply outlet with
protective grounding line when using;
21. This product should be placed according to the shipping marks on the product package box
during delivery;
22. This product is a kind of low-voltage equipment. When using this product below the specified
voltage range, please refer to the product precautions or call Pantum Aftersales Service Centre, if
the toner comes off the printed contents, or the equipment starts slowly;
23. This product is sold as a complete machine. The consumers can go to Pantum Aftersales
Service Centre to purchase parts they need. If the product sold is inconsistent with the package list,
please go to the specified Aftersales Service Centre to solve the problem;
24. Install this product in a place with the temperature between 10°C and 35°C and the relative
humidity between 20% and 80%;
25. For security and other reasons the printer may switch to intermittent printing after a certain
amount of continuous printing;
26. Changes or modifications not expressly approved by the party responsible for compliance
could void the user’s authority to operate the equipment.
27. The power consumption of the product with wireless function is 4W / without wireless function
is 2W in networked standby if all wired network ports are connected and all wireless network ports
are activated.
28. To avoid the danger of fire or electric shock, please only use the power cord provided with this
product or authorized replacements approved by the manufacturer.
29. The power cord provided with this product is intended for this product only. Do not use it with
other devices as it may cause fire, electric shock, or other injuries.
30. Do not use flammable sprays or combustible solvents near or inside the machine. Additionally,
do not place them near or inside the machine as it may cause fire or electric shock.
31. Please keep this User Guide properly.
IX
Legal Information
This symbol indicates that, at the end of your product’s life, it must not be
discarded as domestic waste. Instead, you should dispose of your used
equipment at a designated collection point for the recycling of waste electrical
and electronic equipment. Ref: EU Directive 2002/96/EC on Waste Electrical and
Electronic Equipment (WEEE). Please contact your distributor / supplier for further
information.
This symbol indicates that the product is applicable to indoor use instead of
outdoor use.
European Community (EC) directives conformity
This product complies with the protection requirements of EC directives
2014/30/EU and 2014/35/EU on the approximation and harmonization of the laws
of the Member States relating to electromagnetic compatibility and safety of
electrical equipment designed for use within certain voltage limits.
Radio Equipment Directive 2014/53/EU is only applicable to models with Wireless
function.
The manufacturer of this product is: Zhuhai Pantum Electronics Co., Ltd., Building
02,06 and 08,No.888 Shengping Avenue, Pingsha Town, Zhuhai City, Guangdong
Province, 519000 PR China
A declaration of conformity to the requirements of the Directives is available upon
request from the Authorized Representative.
This product satisfies the Class B limits of EN 55032 / EN 55035 and safety
requirements of EN 62368-1.
RoHS
This printer is fully compliant with the RoHS Directive 2011/65/EU for
managing toxic and hazardous substances.
X
Table of Contents
01 Before Using the Printer ................................................................................................................. 1
Product View ................................................................................................................................. 1
Control Panel ................................................................................................................................ 3
Overview of control panel ..................................................................................................... 3
Function of power indicator ................................................................................................. 4
02 Paper and Print Media .................................................................................................................... 5
Paper Specification ...................................................................................................................... 5
Special Paper ................................................................................................................................ 6
Loading Paper ............................................................................................................................... 7
Loading into the Automatic Feeder Tray ............................................................................. 7
In manuellen Karton legen ................................................................................................... 9
Paper and Manuscript Use Process .......................................................................................... 10
Scanning With Tablet .......................................................................................................... 10
03 Driver installation and uninstallation ........................................................................................... 13
Driver Setup ................................................................................................................................. 13
One-click Installation (For Windows and macOS) ............................................................ 13
Uninstall Driver ............................................................................................................................ 14
Method to uninstall driver under Windows ....................................................................... 14
Method to uninstall driver under macOS .......................................................................... 14
04 Wired network setup (applicable to wired network models) ..................................................... 15
Set IP Address ............................................................................................................................ 15
Automatic Setting ............................................................................................................... 15
Manual Setting .................................................................................................................... 15
05 Wireless network setup (applicable to Wi-Fi models) ................................................................ 16
Basic structure mode ................................................................................................................. 16
Wireless network setup tools ............................................................................................. 17
How to disable the Wi-Fi network connected ................................................................... 17
06 Web server ..................................................................................................................................... 18
Visit the embedded Web server................................................................................................. 18
07 Print ................................................................................................................................................ 19
Print Function.............................................................................................................................. 19
Print Settings .............................................................................................................................. 20
Setting the printing parameters ......................................................................................... 20
Duplex .................................................................................................................................. 21
Set transfer print parameters ............................................................................................. 21
XI
08 Copying .......................................................................................................................................... 23
Copying function ........................................................................................................................ 23
Common copying setting ........................................................................................................... 23
Multipage ............................................................................................................................. 24
Duplex copy ......................................................................................................................... 24
ID copy settings .......................................................................................................................... 26
Receipt setting ............................................................................................................................ 26
09 Scan ............................................................................................................................................... 27
Pull Scan ..................................................................................................................................... 27
Windows system scan ........................................................................................................ 27
macOS System Scan .......................................................................................................... 28
Push Scan ................................................................................................................................... 29
Scan to PC ........................................................................................................................... 29
Scan to E-mail ..................................................................................................................... 29
Scan to FTP ......................................................................................................................... 30
10 Routine Maintenance .................................................................................................................... 31
Cleaning the Printer .................................................................................................................... 31
Please use mild detergents ................................................................................................ 32
Replacing parts and consumables ............................................................................................ 33
Replacing the toner cartridge ............................................................................................. 34
Replacing the waste toner bottle ....................................................................................... 38
Replace the tray .................................................................................................................. 39
Move the printer.......................................................................................................................... 40
Move the printer to another location ................................................................................. 40
Transporting the printer ..................................................................................................... 40
11 Troubleshooting ............................................................................................................................ 41
Avoiding jams ............................................................................................................................. 41
Correct loading of paper..................................................................................................... 41
Use recommended paper ................................................................................................... 42
Locate jammed paper ................................................................................................................ 43
Cleaning Jammed Paper............................................................................................................ 44
Paper jam in the automatic tray......................................................................................... 44
Paper jam in the manual tray ............................................................................................. 46
Paper jam in the rear cover ................................................................................................ 47
Software Failure.......................................................................................................................... 50
Error Message............................................................................................................................. 51
Common Troubleshooting ......................................................................................................... 52
XII
Common Problems ............................................................................................................. 52
Image Defects ..................................................................................................................... 54
12 Product Specifications ................................................................................................................. 59
Overview of the Specifications .................................................................................................. 59
Print Specifications .................................................................................................................... 60
Copy Specifications .................................................................................................................... 60
Scan Specifications .................................................................................................................... 61
1
01 Before Using the Printer
Product View
Side view
1
Control Panel
Indicate printer status to conduct set operation.
2
Standard exit
For storing the printed paper.
3
Front Cover
To open the front cover to take out the laser toner cartridge.
4
Manual feed tray
For placing mediums that are printed in manual feed tray.
5
Manual tray width guide
Slide paper deflector to adapt to paper width.
6
Automatic Feeder Tray
For placing mediums that are printed in auto feed tray.
7
Waste toner bottle
Store the waste toner produced in printing.
8
Glass Platen
To put the original of tablet PC for scan.
9
Cover of scanner
Open the cover of scanner to place the scanned originals on its
glass plate.
10
Paper width deflector of
auto feed tray
Slide paper deflector to adapt to paper width.
11
Paper length deflector of
auto feed tray
Slide paper length deflector to adapt to paper length.
Note: • Printer appearance may vary depending on the printer model and configuration; the schematic
diagram is for reference only.
2
Rear View
1
Network Interface(applicable to models
supporting network function)
For connecting product to network with network
cable.
2
USB Interface
For connecting product to computer with USB cable.
3
Power Interface
For connecting product to power with power cord.
Note: • Printer appearance may differ because of various models and functions, so the schematic
diagram is only for your reference.
• To avoid loss of data or printer malfunction, do not touch the USB cable, any wireless network
adapter, or the printer in the areas shown in the printing process.
3
Control Panel
Overview of control panel
No.
Name
Functions
1
Power switch
• Turn the power on or off and press this button under Ready state to
enter energy-saving mode.
• Press and hold this button for more than 2s to turn the printer power
off.
2
LCD Display
• Display operation interface and product information.
3
UP
• Scroll through the menus and options.
• Increase 1 copy on the ready interface of Copy mode.
4
Menu
• Open the main menu of control panel
5
OK
• Confirm the selection on screen.
6
Down
• Scroll through the menus and options.
• Decrease 1 copy on the ready interface of Copy mode.
7
Back
• Return to the previous menu.
8
Copy Button
• Press this button to enter into copy mode.
9
Scan Button
• Press this button to enter into scan mode.
10
ID copy
• Press it to enter the ID copy mode.
11
Wi-Fi button
• Short press Wi-Fi button to turn on direct Wi-Fi connection of the
printer and automatically print out "Mobile Device Wi-Fi Connection
Wizard" page (for models with Wi-Fi function only).
• Long press Wi-Fi button for over 2s to start WPS when Wi-Fi is not
connected or to disconnect Wi-Fi when it has already been connected
4
(for models with Wi-Fi function only).
• Open save toner function (applicable to non-Wi-Fi model only).
12
Start Button
• This is used to start relevant operations after finishing operation
settings.
• In case of a feed failure, please press this key for pick-up and printing
again.
13
Bill Copy Button
• Press this button to enter into Bill Copy mode.
14
Cancel
• Execute cancel operation.
• Idle state interface under copy mode, to reset the "Number of Copies"
to 01.
15
Status Light
• Indicate the status of printer.
Function of power indicator
No.
Status displayed
by power
indicator
Status
Status Description
1
Die out
The printer is powered off.
2
Always on
Printer is not in sleep state (printer ready, printing,
processing, etc).
3
Blink
The printer is in sleep state.
5
02 Paper and Print Media
Paper Specification
Automatic
Feeder Tray
Media Type
Plain paper(70~105g/m²),thin paper(60~70g/m²)
Media size
A4,A5, A6,Legal,Letter,JIS-B5, ISO B5, Executive , Folio , Oficio ,
Statement ,16K,32K, Big 16K, Big 32K, B6,Customize paper.
Media weight
60~105 g/m²
Maximum
capacity of
the tray
250 pages (80 g/m²)
Manual feed
tray
Media Type
Plain paper(70~105g/m²),thin paper(60~70g/m²),thick
paper(105~200g/m²),transparent film,carton paper,label paper,
envelope
Media size
A4, A5, A6, Legal, Letter, JIS-B5, ISO B5, Executive , Folio , Oficio ,
Statement ,16K,32K, Big 16K, Big 32K, No.10 Env., Monarch Env,
DL Env, C5 Env, C6 Env, ZL, Janpanese Postcard, Yougata4,
Younaga3, Nagagata3, Yougata2, Postcard, B6, Customize paper.
Media weight
60~200 g/m²
Maximum
capacity of
the tray
1 pages
Note: • 80 g/m² standard paper is recommended for this printer.
• It is not recommended to use special paper extensively, which may affect the service life of the
printer.
• The print media that does not meet the guidelines listed in this User Guide may result in poor
print quality, increased paper jam and excessive wear of the printer.
• Properties such as weight, composition, texture and humidity are important factors affecting the
printer performance and output quality.
Please note the following matters when selecting the print media:
1. Desired print effect: The print media selected should meet the requirement of the print tasks.
2. Surface smoothness: The smoothness of the print media may affect the sharpness of the print
outcome.
3. Some print media may meet all the use guidelines contained herein, but they still can not bring
satisfactory effect. This may be due to incorrect operation, inappropriate temperature and humidity,
or other factors beyond the control of Pantum. Before purc
6
Special Paper
This printer supports using the special paper for printing. Special paper includes: label paper,
envelope, transparent film, thick paper, carton paper, thin paper.
Note: • When using special paper or print media, be sure to select matched print type and size in the
print settings so as to get the best print effect.
Please observe the following standards:
Types of Print
Media
Correct Practices
Incorrect Practices
Label Paper
Use labels with no exposed lining
paper only.
Labels shall be put flat when using.
Use labels of full sheet only.
There is no guarantee that all the
labels in the market can meet
corresponding requirements.
Use wrinkled, blistered or damaged label
papers.
Envelope
Envelopes should be loaded evenly.
Use wrinkled, nicked, stuck or damaged
envelopes.
Use envelopes with clips, snaps, windows, or
coated linings.
Use envelopes with self-adhesive stickers or
other synthetic materials.
Transparent
Film
Only use transparent films approved
for use in laser printers.
Use transparent print media that is not
suitable for laser printers.
Thick Paper,
carton paper
Only use heavy paper that is
approved for use in laser printers
and meets the weight specifications
of this printer.
Use the paper whose weight is more than
the specification of the media
recommended for this printer, unless the
paper is approved for use in this printer.
7
Loading Paper
Note: • Druckeraussehen konnte unterschiedlich wegen seine Modelle sein. Die schematische
Darstellung ist nur zum Informationszwecken.
Loading into the Automatic Feeder Tray
: To avoid the risk of electrical shock, if you are accessing the controller board or installing
optional hardware or memory devices after setting up the printer, turn the printer off, and unplug
the power cord from the electrical outlet before continuing. I
: To reduce the risk of equipment instability, load each tray separately. Keep all other trays
closed until needed.
1. Slide out the automatic feeder tray from the printer.
Note: • To avoid paper jams, do not remove the tray while the printer is busy.
2. Flex, fan out and align the paper edges before loading.
8
3. Load the paper with the printable side facing up.
Note: • For single-sided printing, load the paper with the printing side facing up and the header facing
the inside of the tray.
• To not slide paper into the tray.
• To avoid paper jams, make sure that the stack height is below the maximum paper fill indicator.
4. Adjust the guide to match the size of the loaded paper.
9
5. Insert the tray.
In manuellen Karton legen
1. Adjust the guide to match the size of the loaded paper.
2. Load a sheet of paper with the printable side facing up.
Note: • For single-sided printing, load the paper with the printable side facing up and the top edge going
into the printer first.
• For better printing effect, it is recommended to use new, undamaged paper.
3. Feed the paper until its front edge is pulled in.
Note: • To avoid paper jams, do not force paper into the manual tray.
10
Paper and Manuscript Use Process
Manuscript requirements:
Source
Type
Size
Platen
——
A4, A5, A5L, A6, Executive, JIS B5, Letter, Full Platen, Custom
Scanning With Tablet
Note: • Printer appearance may differ because of various models and functions, so the schematic
diagram is only for your reference.
Steps of Use:
1. Lift up the scanner cover.
11
2. Load the manuscript face down.
3. Align the manuscript to match the appropriate paper size.
Note: • If the manuscript does not match with any size marker, please align the upper-left corner of the
manuscript with the arrow.
12
4. Close the scanner cover gently.
Note: • Please put the paper or document on the scanner glass after the glue, ink or correction fluid are
completely dried.
• Rough textured, uneven, oil stained and extremely smooth paper will make printing effect poor.
• Please make sure that there is no dust, fluff, etc. on the paper.
• Paper shall be put on a flat surface and stored under a cool and dry environment.
• To avoid influencing the definition, please don't open the scanner cover during scanning with the
platen.
13
03 Driver installation and uninstallation
Driver Setup
This software provides a one-click installation method for driver installation on Windows and
macOS systems, which can help you automatically complete the driver installation faster and more
easily.
Note: • Driver installation interface may differ because of different models and functions, so the
schematic diagram is only for your reference.
One-click Installation (For Windows and macOS)
One-click installation provides you with three installation methods: "Wi-Fi", "USB", and "Wired
Network". This manual focuses on the "Printer Installation by USB Connection".
Connect printer via USB cable
1. Connect the printer to computer via USB cable, power the printer and computer on.
2. Insert the accompanying installation disk into the computer CD drive, or log in to Pantum official
website (
www.pantum.com) to download the drive.
Note: • Some computers may be unable to auto play the CD beacase of system configuration. Please
double click "Computer" icon, find "DVD RW driver", then double click "DVD RW driver" to run the
installation procedure.
3. Read and agree to the terms contained in the End User License Agreement and the Privacy
Policy, click the “Next” button in the lower right corner of the interface to enter the driver
installation interface.
4. For Windows, follow Step 5. For macOS, enter PC password before proceeding to Step 5.
14
5. The setup will start when you click on "One-click installation" under USB. The setup may take a
while, depending on your PC configuration. Please wait.
6. After the installation, click "Print &Test Page" button. If your printer prints the test page
successfully, it means that you have installed the driver correctly. (If you need to install the OCR
software under the Windows system, please install it when the computer is connected to the
Internet.)
Uninstall Driver
Method to uninstall driver under Windows
Windows 7 is taken as the example in the following operation. The information on your computer
screen may differ because of multiple operating systems.
1. Click the Start menu of computer and then click All programs.
2. Click Pantum, and then Click Pantum XXX Series.
Pantum XXX Series where XXX represents product model.
3. Click uninstall to delete the driver according to instructions on uninstall window.
4. Restart computer after finishing unloading.
Method to uninstall driver under macOS
macOS10.14 is taken as the example in the following operation. The information on your computer
screen may differ because of multiple operating systems.
1. Click "Go" - "Applications" - "Pantum" - "Utilities" - "Pantum Un-install Tool".
2. Delete the driver as instructed in the pop-up Uninstall window.
3. Uninstall complete.
15
04 Wired network setup (applicable to wired
network models)
In case printers support wired network printing, they can be connected to network to control printer
to print in wired network mode.
Set IP Address
The IP address of the printer may be automatically obtained through DHCP function or set
manually.
Automatic Setting
DHCP automatic setting function is enabled by default on the printer.
1. Connect the printer to the network through a network cable and complete the startup
preparation work.
2. The printer will receive the IP address assigned by server automatically. It may take server
minutes to receive IP address under the influence of network environment.
You can check the IP address of printer by printing "Network setup page" out,or check network
information by viewing the control panel of printer. If the IP address is not listed, please check
network environment and then try again after waiting for several minutes.
Note: • If DHCP server fails to assign IP address automatically, the printer will get the link-local address
assigned by printer automatically: 169.254.xxx.xxx.
Manual Setting
To set up IP address for printer through the control panel of printer manually.
To set up IP address for printer through the embedded Web server manually.
16
05 Wireless network setup (applicable to Wi-Fi
models)
Based on the model, the printer model with Wi-Fi print function supports two types of wireless
network connection: Wi-Fi Station and Wi-Fi Direct. Usually, only one connection is enabled
between the computer and the printer at a time.
Wi-Fi Station:connecting to a wireless device via router
1. Access point (wireless router)
2. Wireless network printer
3. Computer connecting to access point via wireless network
4. Computer connecting to access point via network cable
Wi-Fi Direct mode: wireless client is connecting to a printer
with Wi-Fi function
1. Wireless network printer
2. Wireless client is directly connecting to a wireless network
printer
Basic structure mode
You can connect a computer to your printer via access point (wireless router) as the medium.
Access point (wireless router) connection is divided into wireless network setup and Wi-Fi
Protected Setup (WPS).
Important: Before wireless network installation, you must learn about the service set identifier
(SSID) and password of your access point in order to use them during wireless network setup. If
they cannot be determined, please consult your network administrator or a
17
Wireless network setup tools
If your computer has been installed with a driver and had been connected to wireless network, but
the wireless network was changed, you can set it again with wireless network setup tools.
Preliminary preparations
1. Access point (wireless router)
2. A computer that has been connected to network.
3. A printer that has wireless network function.
Setup methods of wireless network setup tools
Take the wireless network setup tool in computer.
1) Windows system: Click the “Start menu” - “All programs” - “Pantum”- Product name - “Wireless
network setup tool”.
2) macOS system: click "Go" - "Applications" - "Pantum" - "Utilities" - "Wireless Network
Configuration Tool" on the computer Finder menu bar.
How to disable the Wi-Fi network connected
Connect the wireless network in infrastructure mode by the steps above. If connected, the Wi-Fi
light on the control panel is normally on. Press and hold this button for more than 2s to disconnect
from Wi-Fi network (Wi-Fi light will be off).
18
06 Web server
You can manage printer setup via the embedded Web server.
Visit the embedded Web server
1. Turn on the power of printer and computer.
2. Connect the printer to network to ensure that the printer is connected to the network where the
computer is connected to.
3. Input the IP address of printer in the address bar of Web browser to visit the Web server
imbedded in printer.
4. Click “Log in” option, input user name and password (the default user name is admin and the
initial password is 000000) and click “Log in”.
Note: • For safety reasons, you are suggested to change the default password, which can be finished in
the “User Management” interface.
19
07 Print
Print Function
You can set the print function through "Start"-"Devices and Printers"- select corresponding
printerright click – set print function in "Printing preferences". Some functions are as follows:
Functions
Diagram
Color Printing
1
Monocolor printing
Collate Print
Reverse Print
N-in-1
Poster Print(for Windows
Operation System only)
Zoom Print
Booklet printing
20
Custom Size
Note: • Windows 7 is taken as example in the above description.
• You can realize poster printing feature by selecting 2x2 poster printing in multipage.
• You can enable printing preference and click the help button to view detailed function
description.
• Note
1
: When the Cyan (C), Magenta (M) or Yellow (Y) laser toner cartridge cannot be replaced
promply after its life is expired, you can choose to continue printing in black and white.
Print Settings
Setting the printing parameters
You can set up printing parameters with the following two methods before sending printing work
(such as paper type, paper size and paper source).
Operating system
Temporary printing setup change
Permanent default setup change
Windows 7
1. Click “File” menu – “Print” –
“Select printer" - “Printer properties”
(the detailed steps may differ
because of multiple operating
systems).
1. Click “Start” menu- “Control Panel” –
“Devices and Printers”.
2. Right click on the printer icon, select
“Printing preference” and then change
setup and save it.
macOS
1. Click “File” menu – “Print”.
2. Change setup in the window
popping out.
1. Click “File” menu – “Print”.
2. Change setup in the window popping
out and click to save the preset. (Select
preset every time before printing, or print
according to default setup.)
Note: • Priority of App setup is senior to printer setup.
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Duplex
The printer supports duplex printing of plain paper. Paper size supported by the duplex printing: A4,
Letter, Legal, Folio, Oficio.
Note: • Some paper media are not suitable for duplex printing, and trying duplex printing may result in
damage to the printer.
• Duplex is not available for poster printing.
• For information about the paper types and printing media in the feed tray for paper feeding,
please refer to Paper and Print Media.
How to carry out auto duplex printing
1. Open the print job to be printed.
2. Select Print from the File menu.
3. Select printer of the corresponding model
4. Click "Printer Properties" to configure the print setting.
5. Select "Duplex Print" under the "Basics" tab, and choose either "Long Edge" or "Short Edge"
option.
6. Single click “OK” to finish printing setup. Click “Print” to realize auto duplex printing.
Set transfer print parameters
If the printed image is mottled or blotchy-looking, you can try to adjust the transfer print
parameters through Printer Setup.
The steps are as follows: (Suitable for printers installed via USB connection)
Windows 7 is taken as the example in the following operation. The information on your computer
screen may differ because of multiple operating systems.
1. Enter the “Start menu” – “Control Panel” –view “Devices and Printers”.
2. Right click printer and select “Printer properties” in the pull-down menu.
3. Enter “Printer Setup” option.
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4. Click “Other Settings” to adjust the transfer print parameters.
Note: • You can also set transfer print parameters through buttons on control panel.
23
08 Copying
Copying function
Copying function
Instructions
Common copying
Color
It is used for color or monochrome copying.
Copy source
Set the paper size of the originals.
Copy To
Set the paper size and type of the specified tray.
Image quality
Set the definition mode to improve the copying effect.
Intensity
Adjust deep-light copying effect by setting intensity.
Resizing
Reduce or enlarge the size of image copied.
Multipage
Print a multi-page document to a piece of paper.
Clone
Print several identical images to a piece of paper.
Poster
Print a one-page original to pieces of paper.
Duplex copying
It supports manual duplex copying for originals.
ID copy
Color
It is used for color or monochrome copying.
Arrangement mode
Set the Layout for Copying ID Card
Intensity
Adjust deep-light copying effect by setting intensity.
Paper Size
Set the paper size.
Receipt copying
Color
It is used for color or monochrome copying.
Intensity
Adjust deep-light copying effect by setting intensity.
Paper Size
Set the paper size.
Common copying setting
Change related setting through setting menu for better copy result.
1. Press "Copy" and then "Menu" on control panel to enter the "Menu Setting" interface.
2. Press "OK" to enter the "Copy Setting" interface.
3. Press “direction key to select option to be set and press “OK key” to set option.
Note: • Luminosity. Once the option is set,, it will remain effective until it is changed.
• Image Quality, Zoom, N-in-1, Clone, Poster and Duplex Copy settings. When the copying is
finished, switch by pressing the button on the panel, or restart the printer, the settings will restore
to default.
24
Multipage
A 2- or 4-page file can be copied on a piece of paper through N-in-1 setting, and copying with the
glass platen is supported.
The multipage includes 3 modes:
(1)Two-in-one:
(2)Horizontal four-in-one:
(3) vertical four-in-one:
Note: • "Multipage” and “resizing function” cannot be set at the same time.
Duplex copy
You can use the glass platen for manual duplex copy.
There are 4 modes in total for duplex copying:
1. One-sided One-sided:
2. One-sided Two-sided:
3. Two-sided One-sided:
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4. Two-sided Two-sided:
Steps to use Manual Duplex Original Copying
Manual Duplex printing steps are as follows. Take “Duplex -> Duplex” mode as example.
1. Put the original into the glass platen with its front side downward, and make sure that there is
paper in the tray.
2. Follow the steps described in the
normal copying settings. Select the "Duplex -> Duplex" copy
mode, press "OK", and save the settings.
3. Press “Start” to begin copying.
26
4. After copying the first side, open the upper cover of the glass platen, turn the long edge of the
original for 180 degrees (with B side down) on the glass platen, and close the upper cover of the
glass platen.
Note: • If the turnover prompt on panel times out, the machine will execute one-sided copying
automatically.
5. Press "Start" to begin copying the other side.
ID copy settings
For better copying effects, you can change the corresponding settings via the “ID Copy Settings”
menu.
1. Press “ID Copy” and “Menu” on the control panel to enter the “Menu Settings” interface.
2. Press “OK” button and enter “ID Printing Settings” interface.
3. Press “direction key to select option to be set and press “OK key” to set option.
Receipt setting
For better copying effect of bills, you can enter the "Bill Copy Setting" menu to change relevant
settings.
1. Press "Bill Copy" and then "Menu" on control panel to enter the "Menu Settings" interface.
2. Press "OK" to enter the "Bill Copy Setting" interface.
3. Press “direction key to select option to be set and press “OK key” to set option.
27
09 Scan
This printer provides two types of scan: "Push Scan", which means scanning through the printer’s
Control Panel operations; "Pull Scan" which means scanning through PC terminal scanning the
application. Before scanning, please be sure a printer driver has been installed in the computer.
his product complies with the TWAIN and Windows Image Application (WIA) standard. If using the
application which supports TWAIN and WIA standard, users can use the scan function and directly
scan the images to the open application.
Pull Scan
You may scan with the scanning application in PC via USB, wired or wireless connection. Please be
sure the printer has been properly connected before scanning.
Windows system scan
Pantum Scan Application
Operation Steps:
1. Double click on "Pantum Scan Application" on the computer.
2. The prompt window is shown as below:
3. Set Scan in the right list. Click "Scan" on the bottom right corner and start scan.
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Note: • Images in the format of BMP, JPG, TIF, PDF, PNG, and OFD can be scanned by the Pantum
scanning application software. The image text recognition is available for documents in the
format of DOCX, XLS, XLSX, PPTX, TXT and searchable PDF. (If you need to use the image text
recognition function, please download and install the OCR software according to the interface
prompts after the driver installation. For the installation method, please refer to Driver Setup)
• Images in the format of BMP, JPG, TIF, PDF, PNG, and OFD can be scanned by the Pantum
scanning application software. The image text recognition is available for documents in the
format of DOCX, XLS, XLSX, PPTX, TXT and searchable PDF.
macOS System Scan
ICA Scan
Open ICA via "Print and Scan"
Operation Steps:
1. After installing the printer driver, click "System Preferences" icon on the bottom left corner of the
computer desktop.
2. After the window pops up, click on "Print and Scan".
3. After the pop-up window appears, select the desired printer and click the "Scan" button.
4. Click on "Open Scanner" and the scan window will pop up.
5. Click on "Show Details" on the bottom right corner to set the scan parameters.
6. Click on "Scan" on the bottom right corner and start scan.
Call ICA through applications
Operation Steps:
1. Click on "Finder" icon on the bottom left corner of the computer desktop,Find "Image Capture" in
"Applications",and click to launch the application.
2. After selecting the printer in the left list, set the scan parameters in the right list. Click on "Scan"
on the bottom right corner and start scan.
TWAIN Scan
Take Photoshop as an example.(CS2 and earlier versions are supported)
Operation Steps:
1. Launch Photoshop, click on "File" – "Import" on the top left corner and select TWAIN Scan.
2. After the window pops up, set the scan information in the right list of "Basic Setting" and
"Advanced Setting". Click on "Scan" and start scan.
29
Push Scan
This section introduces how to scan documents into the PC, Email and FTP through the control
panel of the printer.
Note: • Supported file types to be scanned to PC/Email/FTP: PDF, TIFF, JPEG.
Scan to PC
You may operate the printer's control panel to scan a file to PC. (Only support connection method
of USB connection line.)
1. Be sure the printer and the computer are both switched on and connected with each other
properly.
2. Put the original on the glass platen.
3. Press “Scan” on the control panel to enter the scanning interface.
4. Select “Scan to PC”, then press “OK”.
5. Press "Menu" and then "OK" to enter the "Scan Setting" interface.
6. Select scanning parameters according to your needs, then press “Start” to start scanning.
Scan to E-mail
You can scan the file as an attachment into the email application. The steps are as follows:
1. Make sure that the printer and computer have been turned on and connected to the same
network.
2. Set up SMTP client.
3. Configure the E-mail address book
4. Put the original on the glass platen.
5. Press “Scan” on the control panel to enter the scanning interface.
6. Press “ ” or “ ”to select "Scan to E-mail" and press "OK" button.
7. Press “
” or “ ” to select "E-mail Address Book" or "Group Mail" and press "OK" button.
8. Press “
” or “ ” to select an address or group, then press “OK”.
9. Press "Menu" and then "OK" to enter the "Scan Setting" interface.
10. Select scanning parameters according to your needs, then press “Start” to start scanning.
Please follow these instructions on the settings for group emails:
Set the group name for group e-mail sending by webpage, and set the members, i.e.the receivers,
in the group of group email. After finishing scanning, firmware will send the scanned documents to
the mail server. Then mail server sends the documents to eve
30
Scan to FTP
Be sure the user is in an Internet-connected environment in scanning files to FTP server. If you
want to scan large files, you may need to input the server address, user name and password to log
in the server, with specific operation steps as below:
1. Make sure that the printer and computer have been turned on and connected to the same
network.
2. Configure the FTP address book.
3. Put the original on the glass platen.
4. Press “Scan” on the control panel to enter the scanning interface.
5. Press “ ” or “ ” to select “Scan to FTP” - “FTP Address Book”, then press “OK”.
6. Press “
” or “ ” to select the server, then press “OK”.
7. Press "Menu" and then "OK" to enter the "Scan Setting" interface.
8. Select scanning parameters according to your needs, then press “Start” to start scanning.
31
10 Routine Maintenance
Note: • Printer appearance may differ because of different models and functions, so the schematic
diagram is only for your reference.
Cleaning the Printer
: Some parts of the printer are still in high temperature within a short time after use. To
prevent burns, please don’t directly touch places labeled with high temperature warning in contact
with internal components after opening the printer’s front or rear.
Note: • Disconnect the printer before cleaning.
• Please use mild detergents.
• Use caution when using the printer display to prevent pressing or damaging the touch display.
Please use a soft dry cloth or dip in a neutral detergent or ethanol to clean the display surface. Do
not use any organic solvents, acidic or alkaline solutions.
32
Please use mild detergents
: To avoid the risk of electrical shock when cleaning the exterior of the printer, unplug the
power cord from the electrical outlet and disconnect all cables from the printer before
proceeding.
Note: • Please perform this job every few months.
• Damage to the printer caused by improper handling is not covered by the printer warranty.
1. Turn off the printer, and then unplug the power cord from the electrical outlet.
2. Remove the paper from the standard exit and feed tray.
3. Remove any dust, lint, and pieces of paper around the printer using a soft brush or vacuum.
4. Wipe the outside of the printer with a damp, soft, lint-free cloth.
33
Note: • Do not use household cleaners or detergents, as they may damage the surface of the printer.
• Make sure that all areas of the printer are dry after cleaning.
5. Connect the power cord to the electrical outlet, and then turn on the printer.
: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated
and properly grounded electrical outlet that is near the product and easily accessible.
Replacing parts and consumables
1. Use and maintenance of toner cartridge.
Please use the original toner cartridge for better printing quality.
Please pay attention to the following items while using the toner cartridge:
• Please keep the toner cartridge in a dry and dark place.
• Do not refill the toner cartridge without permission; otherwise, the damages caused will not be
included in the scope of warranty of the printer.
• Please place the toner cartridge in cool and dry places.
• Please do not place the toner cartridge near ignition sources, as the toner inside it is inflammable
and may cause fire.
• Please pay attention to toner leakage while it is taking out or disassembled. In case of toner
leakage, skin contact with toner or spattering into eyes or mouth, please wash it with clear water
immediately, or see a doctor if feeling unwell.
• When placing the cartridge, please stay away from children may contact area.
2. Service life of toner cartridge
• The service life of toner cartridge is depending on the toner quantity needed by printing.
• When a prompt that "The Toner Cartridge life Expired" appears on the display, it indicates its
service life expires. So please replace it.
34
Replacing the toner cartridge
Note: • If the tray is unfolded, remove it before replacing the toner cartridge.
1. Open the front cover, and then push it down hard.
2. Pull out the toner cartridge tray.
35
3. Remove the used toner cartridge.
4. Unpack the new toner cartridge.
Note: • Do not expose the bottom of the toner cartridge to direct light. Prolonged exposure to light may
cause print quality problems.
• Do not touch the bottom of the toner cartridge. Otherwise it will affect the quality of future print
jobs.
36
5. Insert a new toner cartridge.
37
6. Insert the toner cartridge tray, and then close the cover.
38
Replacing the waste toner bottle
1. Remove the used waste toner bottle.
Note: • To avoid toner leakage, keep the waste toner bottle upright.
2. Unpack the new waste toner bottle.
3. Insert a new waste toner bottle.
39
Replace the tray
1. Remove the used tray.
2. Unpack the new tray.
3. Insert a new tray.
40
Move the printer
Move the printer to another location
: To avoid the risk of electrical shock, do not place or use this product near water or wet
locations.
: If the printer weighs more than 18 kg, then it requires two or more trained personnel to lift it
safely.
: To avoid the risk of fire or electrical shock, use only the power cord provided with this
product or the manufacturer’s authorized replacement.
: When moving the printer, follow these guidelines to avoid personal injury or printer damage:
• Make sure that all covers and trays are closed.
• Turn off the printer, and then unplug the power cord from the electrical outlet.
• Disconnect all cords and cables from the printer.
• If the printer has casters on its base, then carefully move it to the new location. Use caution when
passing over thresholds and breaks in flooring.
• Always use the handholds on the printer to lift it.
• Any cart used to move the printer must have a surface able to support the full footprint of the
printer.
• Keep the printer upright.
• Avoid violent vibrations when moving.
• Make sure that your fingers are not under the printer when you set it down.
• Make sure that there is adequate clearance around the printer.
Note: • Damage to the printer caused by improper handling is not covered by the printer warranty.
Transporting the printer
When transporting the printer, use the original packaging.
41
11 Troubleshooting
Please read this section carefully. It may help you to solve common problems encountered during
the printing process. If the problems persist, please contact Pantum Aftersales Service Centre.
Prior to handling common problems, first check that:
• The power cord is connected correctly and the printer is powered on.
• All of the protective parts are removed.
• The toner cartridge is installed correctly.
• The paper is correctly loaded into the tray.
• The interface cable between the printer and the computer is connected correctly.
• The correct printer driver has been selected and installed properly.
• The computer port is properly configured and is connected to the correct printer port.
Avoiding jams
Correct loading of paper
Make sure that the paper lies flat in the tray.
Correct loading of paper
Incorrect loading of paper
42
• Do not load or remove a tray while the printer is printing.
• Do not load too much paper. Make sure that the stack height is below the maximum paper fill
indicator.
• Do not slide paper into the tray. Load paper as shown in the figure.
• Make sure that the paper guides are positioned correctly and are not pressing tightly against the
paper or envelopes.
• After loading the paper, push the tray into the printer.
Use recommended paper
• Use only recommended paper or special media.
• Do not load paper that is wrinkled, creased, damp, bent, or curled.
• Flex, fan out and align the paper edges before loading.
• Do not use paper that has been cut or trimmed by hand.
• Do not mix paper sizes, weights, or types in the same tray
• Make sure that the paper size and type are set correctly on the computer or printer control panel.
• Store paper according to manufacturer recommendations.
43
Locate jammed paper
No.
Paper jam locations
1
Standard exit
2
Manual feed tray
3
Automatic Feeder Tray
4
Rear cover
44
Cleaning Jammed Paper
Paper jam in the automatic tray
1. Remove the tray.
2. Remove the jammed paper.
Note: • Make sure that all paper fragments are removed.
3. Insert the tray.
45
4. Open the rear cover.
: The inside of the printer might be hot. To reduce the risk of injury by a hot component, allow
the surface to cool before touching it.
5. Remove the jammed paper.
Note: • Make sure that all paper fragments are removed.
6. Close the cover.
46
Paper jam in the manual tray
1. Open the front cover, and then push it down hard.
2. Remove the jammed paper.
Note: • Make sure that all paper fragments are removed.
3. Close the front cover.
47
Note: • If the problem still cannot be solved, please contact the customer services center.
Paper jam in the rear cover
1. Open the rear cover.
: The inside of the printer might be hot. To reduce the risk of injury by a hot component, allow
the surface to cool before touching it.
2. Remove the jammed paper.
Note: • Make sure that all paper fragments are removed.
48
• Fuser area
49
• Below the fuser area
• Duplex unit
3. Close the cover.
50
Software Failure
Problem
Solution
The printer icon does not appear in
the "Devices and Printers" folder.
Reinstall the printer driver.
Ensure that the USB interface cable and the power cord are
properly connected.
The printer is in Ready mode but it
will not perform any print job.
If the failure still exists after restarting the printer, please
reinstall the printer driver.
Make sure the network cable of USB cable is connected
correctly.
Failed to install the driver
Check whether the print spooler service is enabled.
Check the power supply and the connection of the printer.
The driver cannot be used if the IP
address of the printer has been
changed
Modify the port IP address of the printer driver.
If the above method does not work, please reinstall the
printer driver.
It is recommended that a fixed IP address should be set to
the network printer.
In the DHCP network, it is recommended to bind the IP
address with the MAC address of the printer.
51
Error Message
Error Message
Cause
Measure
No toner cartridge is
installed.
The toner cartridge is not
installed correctly or the toner
cartridge is damaged.
Install the toner cartridge correctly or
replace it with a new one.
Toner Low
Any toner cartridge is running
low on toner.
Please prepare a corresponding new
toner cartridge.
Cartridge Err
The printer does not support the
toner cartridge.
Please replace the toner cartridge
supported by the printer.
Toner life end
Toner has been used up.
Replace the toner cartridge.
Feed Failure
Paper is not installed correctly.
Paper is beyond the
specification.
Please install the paper correctly.
Paper settings
mismatched
Paper size or paper type at drive
end mismatches setting on
printer’s control panel.
Please change paper size or paper
type at printer end.
Paper jam in printer
Paper is not installed correctly.
Please install the paper correctly.
Waste toner bottle is
nearly full
Waste toner bottle works under
capacity.
Please prepare a new waste toner
bottle.
The waste toner bottle is
full.
Waste toner bottle is full.
Please replace the waste toner
bottle.
No waste toner bottle is
detected.
The waste toner bottle is not
installed correctly.
Please remove and reinstall the
waste toner bottle.
Scanner is Busy
With other scan jobs.
Please cancel the current scan job or
wait for the completion of other scan
jobs.
Scan failed
Scanner internal failure.
Please contact Pantum Customer
Service.
Note: • If the problem persists, please contact the customer service center. See the Guarantees
certificate for contact details.
52
Common Troubleshooting
Common Problems
Trouble
Type
Problem
Cause
Solution
Problems in
printing
Poor print
quality
• See details in Image Defects.
• See details in Image Defects.
Problems in
copying
Failed to copy
• The scanner is damaged.
• Please contact Pantum
Customer Service.
Copy Image
Abnormal
• The scanner is dirty or
defective.
• The toner cartridge is dirty or
damaged.
• Clean the scanner.
• It is suggested to replace the
original toner cartridge.
Problems
with the
Printer
The printer
does not work
• Power cord of the device is not
properly connected.
• The cable between the
computer and the printer is not
connected properly.
• Error in specifying the print
port.
• The printer is offline and User
Guide of Printer is checked.
• The printer has not recovered
from an internal error, such as a
paper jam, paper empty, etc.
• Driver program of printer is not
installed correctly.
• Ensure proper connection of
the power cord.
• Disconnect and then reconnect
the printer cable.
• Check the Windows printer
settings to ensure that the print
job has been sent to the correct
port. If the computer has more
than one port, make sure that
the printer is connected to the
correct port.
• Make sure that the printer is in
the normal online status.
• Please eliminate errors so that
the printer can recover to its
normal state.
• Unload and reinstall the driver
program of printer.
Problems in
scanning
Scanning error
• Data cable of the device is not
properly connected.
• The scan driver is installed
incorrectly.
• The LCD screen prompts error
messages.
• Ensure proper connection of
the data cable.
• Reinstall the scan driver.
53
Problems
with Paper
Handling
Paper feed
failure
• The print media has been
loaded incorrectly.
• The print media is out of the
supported media range.
• The feed roller is dirty.
• Too many papers in paper tray.
• Please install printing medium
correctly; please print with
manual feed tray if special
printing medium is used to print.
• Please use the print media
within the specification range.
• Clean the feed roller.
• Remove excess paper from the
tray. For printing on special print
media, use the manual tray.
Paper Jam
• Too many papers in paper tray.
• The print media is out of the
supported media range.
• There is foreign matter in the
paper path.
• The feed roller is dirty.
• Internal parts failure.
• Remove excess paper from the
tray. For printing on special print
media, use the manual tray.
• Make sure to use the paper
that meets specifications. For
printing on special print media,
use the manual tray.
• Clean the paper path.
• Clean the feed roller.
Print multipage
feed
• Excessive static electricity on
the print media.
• The print media is damp and is
sticking together.
• Internal parts failure.
• Separate the print media to
eliminate some static electricity.
It is suggested that you use the
recommended print media.
• Separate the print media or use
better quality and dry print
media.
Note: • If the problem persists, please contact the customer service center. See the Guarantees
certificate for contact details.
54
Image Defects
Problem
Cause
Solution
Blank or white
pages
• Toner cartridge is not installed
properly.
• Pull out the toner cartridge tray,
remove the toner cartridge, then insert
the toner cartridge, and insert the toner
cartridge tray.
Dark print
• A higher density is set when
printing.
• The print media does not meet the
usage specification. For example,
the print media is textured, damp, or
too rough.
• The paper used has been stored in
the air for a prolonged time.
• Adjust the toner density from “Printing
Preferences” according to your
operating system, or by selecting “Print
Density” on the control panel.
• Please correctly use the medium
conforming to the specifications. See
Paper and Print Media.
• Keep the paper in its original wrapper
before use.
• Perform the “Fully Calibrated” setting.
Ghost images
• The tray fails to load the media
properly.
• Toner cartridge is not installed
properly.
• Load correct paper. Please refer to
Loading Paper for the way to load paper
correctly.
• Pull out the toner cartridge tray,
remove the toner cartridge, then insert
the toner cartridge, and insert the toner
cartridge tray.
• Perform the “Margin Calibrated” or
“Fully Calibrated” setting.
Gray or colored
background
• Toner cartridge is not installed
properly.
• The paper path is dirty.
• Scanning exposure.
• If a gray or colored background
appears during copying or scanning,
the glass platen may be dirty.
• Pull out the toner cartridge tray,
remove the toner cartridge, then insert
the toner cartridge, and insert the toner
cartridge tray.
• Clean the paper path.
• Please close the cover on the
manuscript, and then carry out copying
and scanning.
• Clean the platen glass.
55
Incorrect
margins
• The tray fails to load the media
properly.
• The print margin is set incorrectly.
• Load correct paper. Please refer to
Loading Paper for the way to load paper
correctly.
• Please set the correct print margin.
• Perform the “Margin Calibrated” or
“Fully Calibrated” setting.
Light print
• A lower density is set when printing.
• The print media does not meet the
usage specification. For example,
the print media is textured, damp, or
too rough.
• The resolution in the print program
is set too low, and the density is set
too low.
• The paper used has been stored in
the air for a prolonged time.
• Toner cartridge is not installed
properly.
• Toner Save set is checked.
• Please correctly use the medium
conforming to the specifications. See
Paper and Print Media.
• Adjust the toner density from “Printing
Preferences” according to your
operating system, or by selecting “Print
Density” on the control panel.
• Keep the paper in its original wrapper
before use.
• Pull out the toner cartridge tray,
remove the toner cartridge, then insert
the toner cartridge, and insert the toner
cartridge tray.
• Please check whether the Toner Save
mode is enabled.
• Perform the “Fully Calibrated” setting.
Missing color
• Toner cartridge is not installed
properly.
• The developing unit of the missing
color is not installed properly.
• Pull out the toner cartridge tray,
remove the toner cartridge, then insert
the toner cartridge, and insert the toner
cartridge tray.
• Please remove the developing unit of
the missing color and re-insert it.
56
Mottles and
spots
• The toner cartridge is dirty or leaks
toner.
• The print media does not meet the
usage specification. For example,
the print media is textured, damp, or
too rough.
• The paper used has been stored in
the air for a prolonged time.
• Toner cartridge is not installed
properly.
• Incorrect transfer print settings.
• The paper path is dirty.
• If toner spots appear when copying
and scanning, the platen glass may
be dirty.
• The scanner is dirty or damaged.
• Please contact the customer service
center.
• Please correctly use the medium
conforming to the specifications. See
Paper and Print Media.
• Keep the paper in its original wrapper
before use.
• Pull out the toner cartridge tray,
remove the toner cartridge, then insert
the toner cartridge, and insert the toner
cartridge tray.
• Pleas readjust transfer print
parameters. For specific steps, please
see
Set transfer print parameters.
• Clean the paper path.
• Clean the platen glass.
Paper crooked
• The tray fails to load the media
properly.
• The paper used has been stored in
the air for a prolonged time.
• Load correct paper. Please refer to
Loading Paper for the way to load paper
correctly.
• Keep the paper in its original wrapper
before use.
Print is crooked
or skewed
• The tray fails to load the media
properly.
• The print media does not meet the
usage specification. For example,
the print media is textured, damp, or
too rough.
• The paper used has been stored in
the air for a prolonged time.
• The paper path is dirty.
• Load correct paper. Please refer to
Loading Paper for the way to load paper
correctly.
• Please correctly use the medium
conforming to the specifications. See
Paper and Print Media.
• Keep the paper in its original wrapper
before use.
• Clean the paper path.
Single color or
black images
• Toner cartridge is not installed
properly.
• If all-black image appear when
copying and scanning, maybe it is
scanning exposure, and the cover on
the manuscript is not properly
closed.
• The scanner is damaged.
• Pull out the toner cartridge tray,
remove the toner cartridge, then insert
the toner cartridge, and insert the toner
cartridge tray.
• Please close the cover on the
manuscript, and then carry out copying
and scanning.
• Please contact Pantum Customer
Service.
57
Text or image
cut off
• The tray fails to load the media
properly.
• Toner cartridge is not installed
properly.
• There are foreign objects inside the
printer.
• Load correct paper. Please refer to
Loading Paper for the way to load paper
correctly.
• Pull out the toner cartridge tray,
remove the toner cartridge, then insert
the toner cartridge, and insert the toner
cartridge tray.
• Please contact the customer service
center.
Toner comes off
easily
• Print media that does not meet the
specifications is used. For example,
the media weight is not supported by
the printer.
• The paper used has been stored in
the air for a prolonged time.
• Please correctly use the medium
conforming to the specifications. See
Paper and Print Media.
• Keep the paper in its original wrapper
before use.
Uneven print
density
• Toner cartridge is not installed
properly.
• Pull out the toner cartridge tray,
remove the toner cartridge, then insert
the toner cartridge, and insert the toner
cartridge tray.
• Perform the “Fully Calibrated” setting.
Horizontal dark
lines
• The paper used has been stored in
the air for a prolonged time.
• Toner cartridge is not installed
properly.
• Keep the paper in its original wrapper
before use.
• Pull out the toner cartridge tray,
remove the toner cartridge, then insert
the toner cartridge, and insert the toner
cartridge tray.
Vertical dark
lines
• The paper used has been stored in
the air for a prolonged time.
• Toner cartridge is not installed
properly.
• The paper path is dirty.
• If black vertical stripes appear
when copying or scanning, the
scanner or the platen glass may be
dirty.
• Scanner Light bulb has smudges.
• The scanner is damaged.
• Keep the paper in its original wrapper
before use.
• Pull out the toner cartridge tray,
remove the toner cartridge, then insert
the toner cartridge, and insert the toner
cartridge tray.
• Clean the paper path.
• Clean the scanner or the platen glass.
• Please contact Pantum Customer
Service.
58
Horizontal white
lines
• Toner cartridge is not installed
properly.
• Pull out the toner cartridge tray,
remove the toner cartridge, then
insert the toner cartridge, and insert
the toner cartridge tray.
Vertical white
lines
• The print media does not meet the
usage specification. For example,
the print media is textured, damp, or
too rough.
• Toner cartridge is not installed
properly.
• Please correctly use the medium
conforming to the specifications. See
Paper and Print Media.
• Pull out the toner cartridge tray,
remove the toner cartridge, then insert
the toner cartridge, and insert the toner
cartridge tray.
Repetitive
defects
• The toner cartridge is damaged.
The print quality test page does not
meet any of the following
measurements:
Cartridge:
• 25.70mm
• 35.30mm
• 75.6mm
• 26.7mm
Fuser:
• 56.5mm
Transfer module:
• 25.10mm
• 59.70mm
• 28.30mm
• 65mm
• 65mm
• It is recommended to replace with the
original toner cartridge.
• Please record the data and contact the
customer service center.
Note: • The faults above can be mitigated by cleaning or replacing the cartridge. If the problem persists,
please contact the customer service center. See the Three Guarantees certificate for contact
details.
59
12 Product Specifications
Note: • Specification values vary slightly from printers with different models with different functions,
and product specifications vary from different countries and regions.
• These values are based on the initial data. For more information about the latest specifications,
please visit: www.pantum.com.
Overview of the Specifications
Product Size(W*D*H)
401mm*411mm*314mm
Product weight
(including cartridge,
excluding the package)
18.5kg
Product weight
(including cartridge and
package)
21.2kg
Print Environment
Optimal Printing Temp Range: 10-32
Print humidity range:20%RH~80%RH
Power Voltage
110V Model:AC110-127V,50Hz/60Hz,7A
220V Model:AC220-240V,50Hz/60Hz,3.5A
Noise (SPL)
Standby: ≤30dB(A)
Print/scan:≤52dB(A)
Copy:≤54dB(A)
Mute mode:≤47dB(A)
Enter network standby
time
1 minutes
Power Consumption
Network standby:wireless≤4W;without wireless≤2W
Shutdown: ≤0.15W
sleep: ≤1W
Standby: ≤10W
TEC: conforming to requirements of Chinese energy efficency rating
60
Operating system
Microsoft Windows XP/ Windows 7/ Windows 8/ Windows 8.1/ Windows
10/ Windows 11/Windows Server 2012/Windows Server 2016(32/64 Bit)
macOS 10.9/10.10/10.11/10.12/10.13/10.14/10.15/11.6/12.1
Linux(Ubuntu 16.04/ Ubuntu 18.04/ Ubuntu 20.04)
iOS 11.0-16.0
Android 6.0-12.0
HarmonyOS 2.0-3.0
Communication
interface
USB 2.0(High Speed)
IEEE802.3 10Base-T/100Base-Tx
IEEE802.11b/g/n (support WPS)
Wi-Fi Operartion Frequency:2412Mhz - 2472Mhz
RF output power: ≤20dBm
Print Specifications
Print Speed
18ppm(A4)/19ppm(Letter)
Print Time of First Page
Black & White: ≤10s
Color: ≤12s
Print Language
PDL
Copy Specifications
Copy Speed
Black & White: 18cpm
Color: 18cpm
FCOT
FB:≤16s
Other Copy Functions
ID copy, Receipt copy, N-up copy, Clone copy, Poster Copy
61
Scan Specifications
Scan Type
Flatbed
Scanning speed
18ipm
Maximum Scan Size
Flatbed:216×297mm
Scan Mode
Color/Grey/Black & White
Scan Output Function
Scan to E-mail, PC and FTP
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