LASERJET ENTERPRISE 700
User Guide
M712
2
3
HP LaserJet Enterprise 700 M712
User Guide
Copyright and License
© Copyright 2017 HP Development Company,
L.P.
Reproduction, adaptation, or translation without
prior written permission is prohibited, except as
allowed under the copyright laws.
The information contained herein is subject to
change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products and
services. Nothing herein should be construed as
constituting an additional warranty. HP shall not
be liable for technical or editorial errors or
omissions contained herein.
Edition 2, 8/2017
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Table of contents
1 Product introduction ................................................................................................................................................................................. 1
Product comparison ................................................................................................................................................................. 2
Product views ............................................................................................................................................................................ 4
Product front-right view ..................................................................................................................................... 4
Product front-left view ........................................................................................................................................ 5
Interface ports ...................................................................................................................................................... 6
Serial number and model number location ..................................................................................................... 7
Control panel ............................................................................................................................................................................. 8
Control-panel layout ........................................................................................................................................... 8
Control-panel help ............................................................................................................................................... 9
Product reports ...................................................................................................................................................................... 10
2 Connect the product and install software .......................................................................................................................................... 11
Connect the product to a computer by using a USB cable and install the software (Windows) ................................ 12
Connect the product to a network by using a network cable and install the software (Windows) .......................... 14
Congure the IP address .................................................................................................................................. 14
Install the software ........................................................................................................................................... 15
Connect the product to a computer by using a USB cable and install the software (Mac OS X) ............................... 16
Connect the product to a network by using a network cable and install the software (Mac OS X) .......................... 17
Congure the IP address .................................................................................................................................. 17
Install the software ........................................................................................................................................... 18
3 Input trays and output bins ................................................................................................................................................................... 21
Supported paper sizes .......................................................................................................................................................... 22
Supported paper types ......................................................................................................................................................... 25
Congure trays ....................................................................................................................................................................... 26
Congure a tray when loading paper ............................................................................................................. 26
Congure a tray to match print job settings ................................................................................................. 26
Congure a tray by using the control panel .................................................................................................. 26
Alternative letterhead mode ................................................................................................................................................ 28
Tray 1 ....................................................................................................................................................................................... 29
ENWW iii
Tray capacity and paper orientation ............................................................................................................... 29
Load Tray 1 ......................................................................................................................................................... 29
Tray 2 and Tray 3 ................................................................................................................................................................... 32
Tray capacity and paper orientation ............................................................................................................... 32
Load Tray 2 and Tray 3 ..................................................................................................................................... 32
500-sheet trays ..................................................................................................................................................................... 35
500-sheet tray capacity and paper orientation ........................................................................................... 35
Load the 500-sheet trays ................................................................................................................................ 35
3,500-sheet high-capacity tray ........................................................................................................................................... 38
3,500-sheet high-capacity input capacity and paper orientation ............................................................. 38
Load the 3,500-sheet high-capacity tray ...................................................................................................... 38
Load and print labels ............................................................................................................................................................. 40
Introduction ........................................................................................................................................................ 40
Manually feed labels ......................................................................................................................................... 40
Use paper output options ..................................................................................................................................................... 42
Output bin ........................................................................................................................................................... 42
4 Parts, supplies, and accessories .......................................................................................................................................................... 43
Order parts, accessories, and supplies ............................................................................................................................... 44
HP policy on non-HP supplies .............................................................................................................................................. 45
HP anticounterfeit Web site .................................................................................................................................................. 46
Print when a toner cartridge is at estimated end of life .................................................................................................. 47
Enable or disable the Very Low Settings options from the control panel ..................................................................... 48
Customer self-repair parts ................................................................................................................................................... 49
Accessories .............................................................................................................................................................................. 52
Toner cartridge ....................................................................................................................................................................... 53
Toner-cartridge view ......................................................................................................................................... 53
Toner-cartridge information ............................................................................................................................ 54
Recycle the toner cartridge ......................................................................................................... 54
Toner-cartridge storage ............................................................................................................... 54
HP policy on non-HP toner cartridges ....................................................................................... 54
Replace the toner cartridge ............................................................................................................................. 55
5 Print .......................................................................................................................................................................................................... 59
Supported print drivers (Windows) ..................................................................................................................................... 60
HP Universal Print Driver (UPD) ....................................................................................................................... 60
UPD installation modes ............................................................................................................... 61
Change print-job settings (Windows) ................................................................................................................................. 62
Change the settings for all print jobs until the software program is closed ............................................ 62
Change the default settings for all print jobs ............................................................................................... 62
Change the product conguration settings ................................................................................................... 62
iv ENWW
Change print-job settings (Mac OS X) ................................................................................................................................. 63
Change the settings for all print jobs until the software program is closed ............................................ 63
Change the default settings for all print jobs ............................................................................................... 63
Change the product conguration settings ................................................................................................... 63
Print tasks (Windows) ............................................................................................................................................................ 64
Use a printing shortcut (Windows) ................................................................................................................. 64
Create printing shortcuts (Windows) .............................................................................................................. 66
Automatically print on both sides (Windows) ............................................................................................... 69
Manually print on both sides (Windows) ........................................................................................................ 71
Print multiple pages per sheet (Windows) .................................................................................................... 73
Select the page orientation (Windows) .......................................................................................................... 75
Select the paper type (Windows) .................................................................................................................... 77
Print the rst or last page on dierent paper (Windows) ........................................................................... 80
Scale a document to t page size (Windows) ............................................................................................... 83
Create a booklet (Windows) ............................................................................................................................. 85
Print tasks (Mac OS X) ............................................................................................................................................................ 87
Use a printing preset (Mac OS X) ..................................................................................................................... 87
Create a printing preset (Mac OS X) ................................................................................................................ 87
Automatically print on both sides (Mac OS X) ............................................................................................... 87
Manually print on both sides (Mac OS X) ........................................................................................................ 87
Print multiple pages per sheet (Mac OS X) .................................................................................................... 88
Select the page orientation (Mac OS X) .......................................................................................................... 88
Select the paper type (Mac OS X) .................................................................................................................... 88
Print a cover page (Mac OS X) .......................................................................................................................... 88
Scale a document to t page size (Mac OS X) ............................................................................................... 89
Create a booklet (Mac OS X) ............................................................................................................................. 89
Additional print tasks (Windows) ......................................................................................................................................... 90
Cancel a print job (Windows) ........................................................................................................................... 90
Select the paper size (Windows) ..................................................................................................................... 90
Select a custom paper size (Windows) .......................................................................................................... 90
Print watermarks (Windows) ........................................................................................................................... 91
Additional print tasks (Mac OS X) ......................................................................................................................................... 92
Cancel a print job (Mac OS X) ........................................................................................................................... 92
Select the paper size (Mac OS X) ..................................................................................................................... 92
Select a custom paper size (Mac OS X) .......................................................................................................... 92
Print watermarks (Mac OS X) ........................................................................................................................... 92
Store print jobs on the product ............................................................................................................................................ 94
Create a stored job (Windows) ......................................................................................................................... 94
Create a stored job (Mac OS X) ........................................................................................................................ 96
Print a stored job ............................................................................................................................................... 97
Delete a stored job ............................................................................................................................................ 97
ENWW v
Add a job-separator page (Windows) ................................................................................................................................. 98
Use HP ePrint .......................................................................................................................................................................... 99
Use the HP ePrint Mobile Driver ........................................................................................................................................ 100
Use Apple AirPrint ................................................................................................................................................................ 101
Connect the product to AirPrint .................................................................................................................... 101
Find the product AirPrint name ..................................................................................................................... 101
Print from AirPrint ........................................................................................................................................... 101
Change the AirPrint product name ............................................................................................................... 102
Solve AirPrint problems .................................................................................................................................. 102
Use HP Smart Print (Windows) .......................................................................................................................................... 103
Use easy-access USB printing ........................................................................................................................................... 104
Print easy-access USB documents ............................................................................................................... 105
6 Manage the product ............................................................................................................................................................................. 107
Congure IP network settings ........................................................................................................................................... 108
Printer sharing disclaimer .............................................................................................................................. 108
View or change network settings ................................................................................................................. 108
Manually congure IPv4 TCP/IP parameters from the control panel ..................................................... 108
Manually congure IPv6 TCP/IP parameters from the control panel ..................................................... 109
HP Embedded Web Server ................................................................................................................................................. 110
Open the HP Embedded Web Server ........................................................................................................... 110
HP Embedded Web Server features ............................................................................................................. 111
Information tab ........................................................................................................................... 111
General tab .................................................................................................................................. 111
Print tab ....................................................................................................................................... 112
Troubleshooting tab ................................................................................................................... 112
Security tab ................................................................................................................................. 113
HP Web Services tab .................................................................................................................. 113
Networking tab ........................................................................................................................... 113
Other Links list ............................................................................................................................ 113
HP Utility (Mac OS X) ............................................................................................................................................................ 114
Open HP Utility ................................................................................................................................................ 114
HP Utility features ........................................................................................................................................... 114
Use HP Web Jetadmin software ........................................................................................................................................ 116
Economy settings ................................................................................................................................................................ 117
Print with EconoMode .................................................................................................................................... 117
Optimize speed or energy use ...................................................................................................................... 117
Set sleep mode ................................................................................................................................................ 117
Set the sleep schedule ................................................................................................................................... 118
Product security features ................................................................................................................................................... 120
Security statements ....................................................................................................................................... 120
vi ENWW
IP Security ......................................................................................................................................................... 120
Sign in to the product ..................................................................................................................................... 120
Assign a system password ............................................................................................................................ 120
Encryption support: HP High-Performance Secure Hard Disks ............................................................... 121
Lock the formatter cage ................................................................................................................................. 121
Upgrade the product rmware .......................................................................................................................................... 122
7 Solve problems ..................................................................................................................................................................................... 123
Solve problems checklist .................................................................................................................................................... 124
Factors that aect product performance ........................................................................................................................ 126
Restore factory-set defaults .............................................................................................................................................. 127
Control-panel help ............................................................................................................................................................... 128
Paper feeds incorrectly or becomes jammed ................................................................................................................. 129
The product does not pick up paper ............................................................................................................ 129
The product picks up multiple sheets of paper .......................................................................................... 129
Prevent paper jams ......................................................................................................................................... 129
Clear jams .............................................................................................................................................................................. 131
Jam locations ................................................................................................................................................... 131
Auto-navigation for clearing jams ................................................................................................................ 131
Clear jams in the output-bin area ................................................................................................................. 131
Clear jams in Tray 1 ......................................................................................................................................... 132
Clear jams in Tray 2 or Tray 3 ........................................................................................................................ 132
Clear jams in the 500-sheet trays ................................................................................................................ 134
Clear jams in the 3,500-sheet high-capacity tray ..................................................................................... 136
Clear jams from the toner-cartridge area ................................................................................................... 139
Clear jams in the fuser .................................................................................................................................... 142
Clear jams from the duplexer ........................................................................................................................ 144
Change jam recovery ........................................................................................................................................................... 146
Improve print quality ........................................................................................................................................................... 147
Print from a dierent software program .................................................................................................... 147
Set the paper-type setting for the print job ................................................................................................ 147
Check the paper type setting (Windows) ................................................................................ 147
Check the paper type setting (Mac OS X) ................................................................................ 147
Check the toner-cartridge status .................................................................................................................. 148
Print a cleaning page ...................................................................................................................................... 148
Visually inspect the toner cartridge ............................................................................................................. 149
Check paper and the printing environment ................................................................................................ 149
Use paper that meets HP specications ................................................................................. 149
Check the environment ............................................................................................................. 150
Check the EconoMode settings ..................................................................................................................... 150
Try a dierent print driver .............................................................................................................................. 151
ENWW vii
Set the individual tray alignment ................................................................................................................. 151
The product does not print or it prints slowly ................................................................................................................. 153
The product does not print ............................................................................................................................ 153
The product prints slowly .............................................................................................................................. 153
Solve easy-access USB printing problems ....................................................................................................................... 154
The Retrieve From USB menu does not open when you insert the USB ash drive ............................ 154
The le does not print from the USB ash drive ........................................................................................ 154
The le that you want to print is not listed in the Retrieve from USB menu ......................................... 155
Solve USB connection problems ....................................................................................................................................... 156
Solve wired network problems .......................................................................................................................................... 157
The product has a poor physical connection .............................................................................................. 157
The computer is using the incorrect IP address for the product ............................................................. 157
The computer is unable to communicate with the product ..................................................................... 157
The product is using incorrect link and duplex settings for the network ............................................... 158
New software programs might be causing compatibility problems ....................................................... 158
The computer or workstation might be set up incorrectly ....................................................................... 158
The product is disabled, or other network settings are incorrect ........................................................... 158
Solve product software problems (Windows) ................................................................................................................. 159
A print driver for the product is not visible in the Printer folder .............................................................. 159
An error message was displayed during the software installation ......................................................... 159
The product is in Ready mode, but nothing prints ..................................................................................... 159
Solve product software problems (Mac OS X) ................................................................................................................. 161
The product name does not appear in the product list in the Print & Fax or the Print & Scan list .... 161
A print job was not sent to the product that you wanted ......................................................................... 161
When connected with a USB cable, the product does not appear in the Print & Fax or the Print &
Scan list after the driver is selected ............................................................................................................. 161
Remove software (Windows) ............................................................................................................................................. 162
Remove the print driver (Mac OS X) .................................................................................................................................. 163
Index ........................................................................................................................................................................................................... 165
viii ENWW
Product comparison
M712n
CF235A
M712dn
CF236A
M712xh
CF238A
Paper handling Tray 1 (100-sheet capacity)
Tray 2 (250-sheet capacity)
Tray 3 (250-sheet capacity)
Optional Tray 4 (500-sheet capacity)
Standard output bin (250-sheet capacity)
Automatic duplex printing
Connectivity Hi-Speed USB 2.0
10/100/1000 Ethernet LAN connection with IPv4 and
IPv6
Easy-access USB port, for printing without a computer
and for upgrading the rmware
Memory 512 MB DIMM
Storage 16 GB Solid-State Memory module
320 GB HP High-Performance Secure Hard Disk
Control-panel display 4-line LCD with 10-key numeric keypad
Print Prints 41 pages per minute (ppm) on A4-size paper and
40 ppm on Letter-size paper
Easy-access USB printing (no computer required)
Supported operating
systems
NOTE: For a current list
of supported operating
systems, go to
www.hp.com/go/
lj700M712_software.
Windows XP SP2 or later, 32-bit
NOTE: Microsoft retired mainstream support for
Windows XP in April 2009. HP will continue to provide
best-eort support for the discontinued XP operating
system.
Windows XP SP2 or later, 64-bit (print driver only, not
supported by the software installer)
NOTE: Microsoft retired mainstream support for
Windows XP in April 2009. HP will continue to provide
best-eort support for the discontinued XP operating
system.
Windows Vista, 32-bit and 64-bit
NOTE: Windows Vista Starter is not supported by the
software installer or the print driver.
Windows 7, 32-bit and 64-bit
Windows 8, 32-bit and 64-bit
NOTE: The software installer does not support the 64-
bit version, but the print driver supports it.
2 Chapter 1 Product introduction ENWW
M712n
CF235A
M712dn
CF236A
M712xh
CF238A
Windows 2003 Server SP1 or later, 32-bit and 64-bit
Windows 2008, 32-bit and 64-bit
Windows 2008 R2, 64-bit
Mac OS X 10.6, 10.7, and 10.8
ENWW Product comparison 3
Product views
Product front-right view
1 Output bin
2 Cartridge-door-release button
3 Output-bin extension
4 Tray 1
5 Formatter (contains the interface ports)
6 Right-side access door
7 Handles for lifting the product
8 500-sheet tray jam-access door
9 Handles for lifting the product
10 500-sheet tray (included with the M712xh model)
11 Tray 3
12 Tray 2
13 On/o button
4 Chapter 1 Product introduction ENWW
Product front-left view
1 Hardware integration pocket (for connecting third-party devices)
2 Control panel
3 Easy-access USB port (for printing without a computer and for upgrading the rmware)
4 Handles for lifting the product
5 Handles for lifting the product
6 Lever to lock the 500-sheet tray to the product
7 Power connection
8 Duplexer (included with the M712dn and M712xh models)
9 Fuser jam-access cover
ENWW Product views 5
Interface ports
1 Local area network (LAN) Ethernet (RJ-45) network port
2 Hi-Speed USB 2.0 printing port
3 USB port for connecting external USB devices
6 Chapter 1 Product introduction ENWW
Serial number and model number location
The serial number and model number are listed on an identication label located on the back of the product. The
serial number contains information about the country/region of origin, the product version, production code, and
the production number of the product.
Model name Model number
M712n CF235A
M712dn CF236A
M712xh CF238A
ENWW Product views 7
Control panel
Control-panel layout
Use the control panel to obtain product and job status information and to congure the product.
Number Button or light Function
1 Control-panel display Shows status information, menus, help information, and error messages
2
Stop button
Cancels the current print job and clears the pages from the product
3 Help button Provides information about the message on the control-panel display
4 Down arrow Navigates to the next item in the list, or decreases the value of numeric items
5 Up arrow Navigates to the previous item in the list, or increases the value of numeric items
6 OK button
●
Saves the selected value for an item.
●
Performs the action that is associated with the item that is highlighted on the
control-panel display.
●
Clears an error condition when the condition is clearable.
7 Numeric keypad Enter numeric values
8 Clear button Returns values to their defaults and closes the help screen
9 Folder button Provides quick access to the Retrieve Job menu
10
Attention light
●
On: The product has experienced a problem. See the control-panel display.
●
O: The product is functioning without error.
●
Blinking: Action is required. See the control-panel display.
8 Chapter 1 Product introduction ENWW
Number Button or light Function
11 Ready light
●
On: The product is online and ready to accept data to print.
●
O: The product cannot accept data because it is oine (paused) or has
experienced an error.
●
Blinking: The product is going oine. The product stops processing the current
job and expels all of the active pages from the paper path.
12
Home button
Opens and closes the menus
13 Back button Backs up one level in the menu tree or backs up one numeric entry
14 Easy-access USB For printing without a computer
Control-panel help
The product has a built-in Help system that explains how to use each screen. To open the Help system, press the
Help button on the control panel.
For some screens, the Help button opens to a global menu where you can search for specic topics. You can
browse through the menu structure by pressing the arrow buttons on the control panel.
For screens that contain settings for individual jobs, the Help button opens to a topic that explains the options
for that screen.
ENWW Control panel 9
Product reports
Product reports provide details about the product and its current conguration. Use the following procedure to
print the reports:
1. At the product control panel, press the Home button.
2. Open the following menus:
●
Administration
●
Reports
3. Select the name of the report you want to review, scroll up to the Print option, and then press the OK
button to print the report.
Table 1-1 Reports menu
First level Second level Description
Conguration/Status Pages Administration Menu Map Shows the structure of the Administration menu.
Current Settings Page Shows the current settings for each option in the
Administration menu.
Conguration Page Shows the product settings and installed
accessories.
Supplies Status Page Shows the approximate remaining life for the
supplies; reports statistics on total number of
pages and jobs processed, serial number, page
counts, and maintenance information.
HP provides approximations of the remaining life
for the supplies as a customer convenience. The
actual remaining supply levels might be dierent
than the approximations provided.
Usage Page Shows a count of all paper sizes that have
passed through the product; lists whether they
were simplex or duplex, and reports the page
count.
File Directory Page Shows the le name and folder name for les
that are stored in the product memory.
Web Services Status Page Shows the detected Web Services for the
product.
Other Pages PCL Font List Prints the available PCL fonts.
PS Font List Prints the available HP postscript level 3
emulation fonts.
10 Chapter 1 Product introduction ENWW
2 Connect the product and install software
●
Connect the product to a computer by using a USB cable and install the software (Windows)
●
Connect the product to a network by using a network cable and install the software (Windows)
●
Connect the product to a computer by using a USB cable and install the software (Mac OS X)
●
Connect the product to a network by using a network cable and install the software (Mac OS X)
ENWW 11
Connect the product to a computer by using a USB cable and install
the software (Windows)
This product supports a USB 2.0 connection. Use an A-to-B type USB cable. HP recommends using a cable that is
no longer than 2 m (6.5 ft).
CAUTION: Do not connect the USB cable until the installation software prompts you to connect it.
1. Close all open programs on the computer.
2. Verify the product is in the Ready state.
NOTE: When the product is connected with a USB cable, the software installation process requires that
the product is turned on and in the Ready state. Congure the following setting so the product wakes from
Sleep mode during the software installation process and whenever it receives a print job:
a. On the product control panel, press the Home button.
b. Open the following menus:
–
Administration
–
General Settings
–
Energy Settings
–
Sleep Timer Settings
–
Wake/Auto On Events
c. Highlight the All events option and press the OK button.
3. Install the software from the CD, and follow the on-screen instructions.
4. When prompted, select the Directly connect to this computer using USB cable option, and then click the
Next button.
12 Chapter 2 Connect the product and install software ENWW
5. When the software prompts you, connect the USB cable to the product and the computer.
6. At the end of the installation, click the Finish button, or click the More Options button to install more
software or congure basic digital sending features for the product.
7. Print a page from any program to make sure that the software is correctly installed.
ENWW Connect the product to a computer by using a USB cable and install the software (Windows) 13
Connect the product to a network by using a network cable and
install the software (Windows)
Congure the IP address
1. Make sure the product is turned on and that the Ready message displays on the product control-panel
display.
2. Connect the network cable to the product and to the network.
3. Wait for 60 seconds before continuing. During this time, the network recognizes the product and assigns an
IP address or host name for the product.
4. To identify the product IP address or host name, on the product control panel press the Home button,
open the How to Connect menu, and select the Network Address option.
You can also nd the IP address or host name by printing a conguration page.
a. On the product control panel, press the Home button.
b. Open the following menus:
●
Administration
●
Reports
●
Conguration/Status Pages
c. Select the Conguration Page option.
d. Scroll up to the Print option, and then press the OK button.
14 Chapter 2 Connect the product and install software ENWW
e. Find the IP address on the Jetdirect page.
Jetdirect Page
HP Color LaserJet
Page 1
5. IPv4: If the IP address is 0.0.0.0, or 192.0.0.192, or 169.254.x.x, you must manually congure the IP
address. Otherwise, the network conguration was successful.
IPv6: If the IP address begins with "fe80:", the product should be able to print. If not, you must manually
congure the IP address.
Install the software
1. Close all programs on the computer.
2. Install the software from the CD.
3. Follow the on-screen instructions.
4. When prompted, select the Connect through a wired network option.
5. From the list of available products, select the one that has the correct IP address. If the product is not listed,
manually enter the product's IP Address, Host Name, or Hardware Address.
6. At the end of the installation, click the Finish button, or click the More Options button to install more
software or congure basic digital sending features for the product.
7. Print a page from any program to make sure that the software is correctly installed.
ENWW Connect the product to a network by using a network cable and install the software (Windows) 15
Connect the product to a computer by using a USB cable and install
the software (Mac OS X)
This product supports a USB 2.0 connection. Use an A-to-B type USB cable. HP recommends using a cable that is
no longer than 2 m (6.5 ft).
1. Connect the USB cable to the product and the computer.
2. Verify the product is in the Ready state.
NOTE: When the product is connected with a USB cable, the software installation process requires that
the product is turned on and in the Ready state. Congure the following setting so the product wakes from
Sleep mode during the software installation process and whenever it receives a print job:
a. On the product control panel, press the Home button.
b. Open the following menus:
–
Administration
–
General Settings
–
Energy Settings
–
Sleep Timer Settings
–
Wake/Auto On Events
c. Highlight the All events option and press the OK button.
3. Install the software from the CD.
4. Click the product icon, and follow the on-screen instructions.
5. Click the Close button.
6. Print a page from any program to make sure that the software is correctly installed.
16 Chapter 2 Connect the product and install software ENWW
Connect the product to a network by using a network cable and
install the software (Mac OS X)
Congure the IP address
1. Make sure the product is turned on and that the Ready message displays on the product control-panel
display.
2. Connect the network cable to the product and to the network.
3. Wait for 60 seconds before continuing. During this time, the network recognizes the product and assigns an
IP address or host name for the product.
4. To identify the product IP address or host name, on the product control panel press the Home button,
open the How to Connect menu, and select the Network Address option.
You can also nd the IP address or host name by printing a conguration page.
a. On the product control panel, press the Home button.
b. Open the following menus:
●
Administration
●
Reports
●
Conguration/Status Pages
c. Select the Conguration Page option.
d. Scroll up to the Print option, and then press the OK button.
ENWW Connect the product to a network by using a network cable and install the software (Mac OS X) 17
e. Find the IP address on the Jetdirect page.
Jetdirect Page
HP Color LaserJet
Page 1
5. IPv4: If the IP address is 0.0.0.0, or 192.0.0.192, or 169.254.x.x, you must manually congure the IP
address. Otherwise, the network conguration was successful.
IPv6: If the IP address begins with "fe80:", the product should be able to print. If not, you must manually
congure the IP address.
Install the software
1. Close all programs on the computer.
2. Install the software from the CD.
3. Click the product icon, and follow the on-screen instructions.
4. Click the Close button when the installation is complete.
NOTE: Complete the following steps after completing the printing-system software installation only if you
did not add a printer when running the installer.
5. At the computer, open the Apple menu, click the System Preferences menu, and then click the Print &
Fax icon (OS X v10.5 and 10.6) or the Print & Scan icon (OS X v10.7).
6. Click the plus symbol (+).
7. Use either Bonjour (default browser) or IP Printing for the network connection.
NOTE: Bonjour is the easiest and best method to use if the product is installed on your local network.
IP Printing must be used to install the product on a dierent network.
If you are using Bonjour, complete the following steps:
18 Chapter 2 Connect the product and install software ENWW
a. Click the Default Browser tab.
b. Select the product from the list. The software veries that the product is connected to the network.
The Print Using eld is automatically populated with the correct PPD for the product.
NOTE: If you are on a network that has more than one product, print a conguration page and
match the Bonjour Printer Name to the name on the list to identify the product that you are installing.
NOTE: If the product does not appear in the list, verify that the product is on and connected to the
network, then try turning the product o and then on again. If the product PPD is not in the Print
Using drop-down list, turn the computer o and then on again, and then restart the setup process.
c. Click the Add button to complete the setup process.
If you are using the IP Printing method, complete the following steps:
a. Click the IP Printer tab.
b. Choose HP Jet Direct – Socket from the Protocol drop-down menu. This is the recommended setting
for HP products.
c. Type the IP address into the Address eld on the add printer screen.
d. The Name, Location, and Print Using information are automatically lled in. If the product PPD is not in
the Print Using eld, turn the computer o and then on again, and then restart the setup process.
ENWW Connect the product to a network by using a network cable and install the software (Mac OS X) 19
20 Chapter 2 Connect the product and install software ENWW
Supported paper sizes
NOTE: To obtain the best results, select the correct paper size and type in the print driver before printing.
Table 3-1 Supported paper sizes
Size and dimensions Tray 1 Tray 2 Tray 3
Optional
500-sheet
trays
3,500-sheet high-
capacity tray
Automatic
duplex printing
Letter
279 x 216 mm (11 x 8.5 in)
Letter Rotated
216 x 279 mm (8.5 x 11 in)
Legal
216 x 356 mm (8.5 x 14 in)
Executive
267 x 184 mm (10.5 x 7.3 in)
Statement
216 x 140 mm (8.5 x 5.5 in)
Ocio 8.5 x 13
216 x 330 mm (8.5 x 13 in)
11 x 17
279 x 432 mm (11 x 17 in)
12 x 18
305 x 457 mm (12 x 18 in)
3 x 5
76 x 127 mm (3 x 5 in)
4 x 6
102 x 152 mm (4 x 6 in)
5 x 7
127 x 178 mm (5 x 7 in)
5 x 8
127 x 203 mm (5 x 8 in)
A3
297 x 420 mm (11.7 x 16.5 in)
A4
297 x 210 mm (11.7 x 8.3 in)
22 Chapter 3 Input trays and output bins ENWW
Table 3-1 Supported paper sizes (continued)
Size and dimensions Tray 1 Tray 2 Tray 3
Optional
500-sheet
trays
3,500-sheet high-
capacity tray
Automatic
duplex printing
A4 Rotated
210 x 297 mm (8.3 x 11.7 in)
A5
210 x 148 mm (8.3 x 5.8 in)
A6
105 x 148 mm (4.1 x 5.8 in)
RA3
305 x 430 mm (12 x 17 in)
RA4
215 x 305 mm (8.5 x 12.0 in)
SRA4
225 x 320 mm (8.9 x 12 in)
B4 (JIS)
257 x 364 mm (10.1 x 14.3 in)
B5 (JIS)
257 x 182 mm (10.1 x 7.2 in)
B6 (JIS)
128 x 182 mm (5.0 x 7.2 in)
10 x 15 cm
102 x 152 mm (4 x 6 in)
216 x 343 mm (8.5 x 14 in)
Ocio 216 x 347
216 x 347 mm (8.5 x 13.7 in)
8K 270 x 390 mm
270 x 390 mm (10.6 x 15.4 in)
16K 195 x 270 mm
270 x 195 mm (10.6 x 7.7 in)
8K 260 x 368 mm
260 x 368 mm (10.2 x 14.5 in)
16K 184 x 260 mm
260 x 184 mm (10.2 x 7.2 in)
ENWW Supported paper sizes 23
Table 3-1 Supported paper sizes (continued)
Size and dimensions Tray 1 Tray 2 Tray 3
Optional
500-sheet
trays
3,500-sheet high-
capacity tray
Automatic
duplex printing
8K 273 x 394 mm
273 x 394 mm (10.8 x 16 in)
16K 197 x 273 mm
273 x 197 mm (10.8 x 7.8 in)
Postcard (JIS)
100 x 148 mm (3.9 x 5.8 in)
D Postcard (JIS)
148 x 200 mm (5.8 x 7.9 in)
Envelope #9
98 x 225 mm (3.9 x 8.9 in)
Envelope #10
105 x 241 mm (4.1 x 9.5 in)
Envelope Monarch
98 x 191 mm (3.9 x 7.5 in)
Envelope B5
176 x 250 mm (6.9 x 9.8 in)
Envelope C5
162 x 229 mm (6.4 x 9.0 in)
Envelope C6
114 x 162 mm (4.5 x 6.4 in)
Envelope DL
110 x 220 mm (4.3 x 8.7 in)
Custom
76 x 127 mm to 312 x 470 mm
(3.0 x 5.0 in) to (12.3 x 18.5 in)
Banner printing from Tray 1:
Length from 470 mm to 508 mm
(18.5 in to 20 in)
Custom
148 x 210 mm to 364 x 297 mm
(5.8 x 8.3 in) to (14.3 x 11.7 in)
Custom
148 x 210 mm to 432 x 297 mm
(5.8 x 8.3 in) to (17 x 12.7 in)
24 Chapter 3 Input trays and output bins ENWW
Supported paper types
For a complete list of specic HP-brand paper that this product supports, go to www.hp.com/support/
lj700M712.
NOTE: To obtain the best results, select the correct paper size and type in the print driver before printing.
Table 3-2 Supported paper types
Paper type Tray 1 Tray 2 and Tray 3 Optional 500-sheet
trays
3,500-sheet high-
capacity tray
Automatic duplex
printing
Plain
HP EcoSMART Lite
Light 60–74 g
Intermediate 85–95 g
Bond
Recycled
Mid-Weight 96–110 g
Heavy 111–130 g
Extra Heavy 131–175 g
Cardstock 176–220 g
Transparency
Labels
Letterhead
Envelope
Heavy Envelope
Preprinted
Prepunched
Colored
Rough
Heavy Rough
ENWW Supported paper types 25
Congure trays
The product automatically prompts you to congure a tray for type and size in the following situations:
●
When you load paper into the tray
●
When you specify a particular tray or paper type for a print job through the print driver or a software
program and the tray is not congured to match the print-job’s settings
NOTE: The prompt does not display if you are printing from Tray 1, and Tray 1 is congured for the Any Size
paper size and the Any Type paper type settings. In this situation, if the print job does not specify a tray, the
product prints from Tray 1, even if the paper size and type settings in the print job do not match the paper
loaded in Tray 1.
Congure a tray when loading paper
1. Load paper in the tray. If you are using Tray 2 or Tray 3, close the tray.
2. The tray conguration message displays on the product control panel.
3. Do one of the following:
●
Press the OK button to accept the detected size and type.
●
To modify the paper size or type for the tray, select the Modify option, and then press the OK button.
a. Highlight the correct size, and then press the OK button.
b. Highlight the correct type, and then press the OK button.
Congure a tray to match print job settings
1. In the software program, specify the source tray, the paper size, and the paper type.
2. Send the job to the product.
If the tray needs to be congured, a tray conguration message displays on the product control panel.
3. Load the tray with the specied type and size of paper, and then close the tray.
4. Do one of the following:
●
Press the OK button to accept the detected size and type.
●
To modify the paper size or type for the tray, select the Modify option, and then press the OK button.
a. Highlight the correct size, and then press the OK button.
b. Highlight the correct type, and then press the OK button.
Congure a tray by using the control panel
You can also congure the trays for type and size without a prompt from the product.
26 Chapter 3 Input trays and output bins ENWW
1. On the product control panel, press the Home button.
2. Open the Trays menu.
3. Highlight the paper size or type setting for the tray that you want to congure, and then press the OK
button.
4. Highlight the paper size or paper type from the list of options, and then press the OK button.
ENWW Congure trays 27
Alternative letterhead mode
Use the Alternative Letterhead Mode feature so that you can load letterhead or preprinted paper into the tray the
same way for all print or copy jobs, whether you are printing or copying to one side of the sheet of paper or to
both sides. When using this mode, load paper the same way you would for automatic duplex printing.
To use the feature, enable it by using the product control-panel menus. To use the feature with Windows, you
also need to enable the feature in the print driver and congure the paper type in the print driver.
Enable Alternative Letterhead Mode by using the product control-panel menus
1. On the product control panel, press the Home button.
2. Open the following menus:
●
Administration
●
Manage Trays
●
Alternative Letterhead Mode
3. Select the Enable option, and press the OK button.
To print with Alternative Letterhead Mode for Windows, perform the following procedure for each print job.
Print with Alternative Letterhead Mode (Windows)
1. From the software program, select the Print option.
2. Select the product, and then click the Properties or Preferences button.
3. Click the Advanced tab.
4. Expand the Printer Features list.
5. Open the Alternative Letterhead Mode drop-down list, and click the On option.
6. Click the Apply button.
7. Click the Paper/Quality tab.
8. From the Paper type drop-down list, click the More... option.
9. Expand the list of Type is: options.
10. Expand the list of Other options, and then click the Letterhead option. Click the OK button.
11. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button
to print the job.
28 Chapter 3 Input trays and output bins ENWW
Tray 1
Tray capacity and paper orientation
To prevent jams, do not overll trays. Be sure the top of the stack is below the tray-full indicator. For short/
narrow and heavy/glossy paper, load paper to less than half of the tray-full indicators.
Table 3-3 Tray 1 capacity
Paper type Specications Quantity
Paper Range:
60 g/m
2
(16 lb) to 199g/m
2
(53 lb)
Maximum stack height: 13 mm (0.5 in)
Up to 100 sheets of 60 to 120 g/m
2
(16 to 32 lb)
Fewer than 100 sheets of (120 to 199 g/m
2
) (32
to 53 lb) paper
Envelopes
75 g/m
2
(20 lb) to 90 g/m
2
(24 lb)
Up to 10 envelopes
Labels up to 0.23 mm (9 mils) thick Maximum stack height: 13 mm (0.5 in)
Transparencies 0.10 to 0.13 mm (4 to 5 mils) thick Maximum stack height: 13 mm (0.5 in)
Table 3-4 Tray 1 paper orientation
Single-sided printing Manual duplex printing and Alternative
Letterhead Mode
Envelopes
Face-up
Top edge leading into the product
Face-down
Long edge leading into the product, top edge at
the front of the product
Face-up
Short, postage end leading into the product
ENWW Tray 1 29
Load Tray 1
1. Open Tray 1.
2. Pull out the paper support.
3. For paper larger than Letter or A4 size, fold out the
extension.
30 Chapter 3 Input trays and output bins ENWW
4. Slide the paper-width guides wider than the paper.
5. Load the paper into the tray. Make sure that the
paper ts under the tabs and below the maximum-
height indicators.
6. Adjust the paper-width guides so that they lightly
touch the paper stack but do not bend the paper.
ENWW Tray 1 31
Tray 2 and Tray 3
Tray capacity and paper orientation
To prevent jams, do not overll trays. Be sure the top of the stack is below the tray-full indicator. For short/
narrow and heavy/glossy paper, load paper to less than half of the tray-full indicators.
Table 3-5 Tray 2 and Tray 3 capacity
Paper type Specications Quantity
Paper Range:
60 g/m
2
(16 lb) to 130 g/m
2
(35 lb)
Equivalent to 250 sheets of 75 g/m
2
(20 lb)
Table 3-6 Tray 2 and Tray 3 paper orientation
Single-sided printing Automatic duplex printing and Alternative
Letterhead Mode
Envelopes
Face-down
Top edge at the front of the tray
Face-up
Bottom edge at the front of the tray
Print envelopes only from Tray 1.
32 Chapter 3 Input trays and output bins ENWW
Load Tray 2 and Tray 3
1. Open the tray.
2. Adjust the paper-guides to the correct paper size.
ENWW Tray 2 and Tray 3 33
3. Load the paper into the tray. Make sure that the
stack is at at all four corners and that the top of
the stack is below the maximum-height indicators.
4. Close the tray.
34 Chapter 3 Input trays and output bins ENWW
500-sheet trays
500-sheet tray capacity and paper orientation
To prevent jams, do not overll trays. Be sure the top of the stack is below the tray-full indicator. For short/
narrow and heavy/glossy paper, load paper to less than half of the tray-full indicators.
Table 3-7 500-sheet tray capacity
Paper type Specications Quantity
Paper Range:
60 g/m
2
(16 lb) to 130 g/m
2
(35 lb)
Equivalent to 500 sheets of 75 g/m
2
(20 lb)
Table 3-8 500-sheet tray paper orientation
Single-sided printing Automatic duplex printing and Alternative
Letterhead Mode
Envelopes
Face-down
Top edge at the front of the tray
2
3
Face-up
Bottom edge at the front of the tray
2
3
Print envelopes only from Tray 1.
ENWW 500-sheet trays 35
Load the 500-sheet trays
1. Open the tray.
2
3
2. Adjust the paper-size guides to the correct paper
size.
36 Chapter 3 Input trays and output bins ENWW
3. Load the paper into the tray. Make sure that the
stack is at at all four corners and that the top of
the stack is below the maximum-height indicators.
4. Close the tray.
2
3
ENWW 500-sheet trays 37
3,500-sheet high-capacity tray
3,500-sheet high-capacity input capacity and paper orientation
To prevent jams, do not overll trays. Be sure the top of the stack is below the tray-full indicator. For short/
narrow and heavy/glossy paper, load paper to less than half of the tray-full indicators.
Table 3-9 3,500-sheet high-capacity input tray capacity
Paper type Specications Quantity
Paper Range:
60 g/m
2
(16 lb) to 130 g/m
2
(35 lb)
Equivalent to 3,500 sheets of 75 g/m
2
(20 lb)
Table 3-10 3,500-sheet high-capacity input tray paper orientation
Single-sided printing Automatic duplex printing and Alternative
Letterhead Mode
Envelopes
Face-up
Top edge at the back of the tray
Face-down
Top edge at the back of the tray
Print envelopes only from Tray 1.
Load the 3,500-sheet high-capacity tray
The 3,500-sheet high-capacity tray supports only A4 and Letter-size paper.
1. Open the right and left sides of the tray.
4
38 Chapter 3 Input trays and output bins ENWW
2. On each side, adjust the paper-size lever to the
correct position for the paper you are using.
4
3. Load full reams of paper into each side of the tray.
The right side holds 1,500 sheets of paper. The left
side holds 2,000 sheets of paper.
NOTE: For best results, load full reams of paper.
Avoid dividing reams into smaller sections.
4
4. Close the right and left sides of the tray.
4
ENWW 3,500-sheet high-capacity tray 39
Load and print labels
Introduction
To print on sheets of labels, use Tray 2 or one of the optional 550-sheet trays. Tray 1 does not support labels.
To print labels using the manual feed option, follow these steps to select the correct settings in the print driver,
and then load the labels into the tray after sending the print job to the printer. When using manual feed, the
printer waits to print the job until it detects the tray has been opened and closed.
Manually feed labels
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to
open the print driver.
NOTE: The name of the button varies for dierent software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print, and
then select the printer.
3. Click or tap the Paper/Quality tab.
4. In the Paper size drop-down list, select the correct size for the sheets of labels.
5. In the Paper type drop-down list, select Labels.
6. In the Paper source drop-down list, select Manual feed.
NOTE: When using manual feed, the printer prints from the lowest-numbered tray that is congured for
the correct size of paper, so it is not necessary to specify a particular tray. For example, if Tray 2 is
congured for labels, the printer will print from Tray 2. If Tray 3 is installed and congured for labels, but
Tray 2 is not congured for labels, the printer will print from Tray 3.
7. Click the OK button to close the Document Properties dialog box.
8. In the Print dialog box, click the OK button to print the job.
40 Chapter 3 Input trays and output bins ENWW
9. Load sheets of labels face-up with the top of the sheet toward the right side of the printer.
ENWW Load and print labels 41
Use paper output options
Output bin
The standard output bin collects paper face-down, in the correct order.
The standard output bin holds up to 250 sheets of 75 g/m
2
(20 lb) paper.
42 Chapter 3 Input trays and output bins ENWW
4 Parts, supplies, and accessories
●
Order parts, accessories, and supplies
●
HP policy on non-HP supplies
●
HP anticounterfeit Web site
●
Print when a toner cartridge is at estimated end of life
●
Enable or disable the Very Low Settings options from the control panel
●
Customer self-repair parts
●
Accessories
●
Toner cartridge
ENWW 43
Order parts, accessories, and supplies
Order supplies and paper www.hp.com/go/suresupply
Order genuine HP parts or accessories www.hp.com/buy/parts
Order through service or support providers Contact an HP-authorized service or support provider.
Order using HP software The HP Embedded Web Server contains a link to the HP SureSupply
Web site, which provides options for purchasing Original HP
supplies.
44 Chapter 4 Parts, supplies, and accessories ENWW
HP policy on non-HP supplies
HP Company cannot recommend the use of non-HP toner cartridges, either new or remanufactured.
NOTE: For HP printer products, the use of a non-HP toner cartridge or a relled toner cartridge does not aect
either the warranty to the customer or any HP support contract with the customer. However, if product failure or
damage is attributable to the use of a non-HP toner cartridge or relled toner cartridge, HP will charge its
standard time and materials charges to service the product for the particular failure or damage.
ENWW HP policy on non-HP supplies 45
HP anticounterfeit Web site
Go to www.hp.com/go/anticounterfeit when you install an HP toner cartridge and the control-panel message
says the cartridge is non-HP. HP will help determine if the cartridge is genuine and take steps to resolve the
problem.
Your toner cartridge might not be a genuine HP toner cartridge if you notice the following:
●
The supplies status page indicates that a non-HP supply is installed.
●
You are experiencing a high number of problems with the cartridge.
●
The cartridge does not look like it usually does (for example, the packaging diers from HP packaging).
46 Chapter 4 Parts, supplies, and accessories ENWW
Print when a toner cartridge is at estimated end of life
<Supply> Low This message displays when a supply is nearing the estimated end
of its useful life.
<Supply> Very Low This message displays when a supply is at its estimated end of
useful life. Print-quality problems can occur when using a supply
that is at its estimated end of life.
Continue printing with the current cartridge until redistributing the toner no longer yields acceptable print quality.
To redistribute the toner, remove the toner cartridge from the printer and gently rock the cartridge back and forth
about its horizontal axis. For graphical representation, see cartridge replacement instructions. Reinsert the toner
cartridge into the printer and close the cover.
ENWW Print when a toner cartridge is at estimated end of life 47
Enable or disable the Very Low Settings options from the control
panel
You can enable or disable the default settings at any time, and you do not have to re-enable them when you
install a new cartridge.
1. From the product control panel, press the Home button.
2. Open the following menus:
●
Administration
●
Manage Supplies
●
Supply Settings
3. Open one of the following options:
●
Black Cartridge
●
Maintenance Kit
4. Select the Very Low Settings option.
5. Select one of the following options:
●
Select the Stop option to set the product to stop printing (including printing faxes) until you replace
the cartridge.
●
Select the Prompt to continue option to set the product to stop printing (including printing faxes) and
prompt you to replace the cartridge. You can acknowledge the prompt and continue printing.
●
Select the Continue option to set the product to alert you that the cartridge is very low but to continue
printing.
NOTE: Using the Continue setting allows printing beyond Very Low without customer interaction and
can result in unsatisfactory print quality.
If you select the Stop or Prompt to continue option, the product stops printing when it reaches the Very Low
threshold. When you replace the cartridge, the product automatically resumes printing.
When the product is set to the Stop or Prompt to continue option, there is some risk that faxes will not print
when the product resumes printing. This can occur if the product has received more faxes than the memory can
hold while the product is waiting.
The product can print faxes without interruption when it passes the Very Low threshold if you select the Continue
option for color and black cartridges, but print quality might degrade.
Once an HP supply has reached Very Low, HP’s premium Protection Warranty on that supply has ended.
48 Chapter 4 Parts, supplies, and accessories ENWW
Customer self-repair parts
The following customer self-repair parts are available for the product.
●
Parts listed as Mandatory self-replacement are to be installed by customers, unless you are willing to pay
HP service personnel to perform the repair. For these parts, on-site or return-to-depot support is not
provided under the HP product warranty.
●
Parts listed as Optional self-replacement can be installed by HP service personnel at your request for no
additional charge during the product warranty period.
NOTE: For more information, go to www.hp.com/go/customerselfrepair/lj700M712.
Table 4-1 Customer self-repair parts
Item Description Self-replacement options Part number
Hard disk drive kit Replacement 320 GB HP High-Performance
Secure Hard Disk
Optional CF235-67901
Replacement 320 GB HP High-Performance
Secure Hard Disk (Government option)
Optional CF235-67920
Formatter assembly kit Replacement formatter assembly kit Mandatory CF235-67902
Replacement formatter assembly kit—China Mandatory CF235-67903
Solid-state memory (SSM) module Replacement memory module, 16 GB Optional CF235-67904
DIMM memory Replacement 512 MB DIMM memory Mandatory CF235-67919
Tray 1 pickup roller/separation pad kit Replacement pickup roller and separation
pad for Tray 1
Optional CF235-67906
Tray 2 and Tray 3 pickup roller/separation
pad kit
Replacement pickup roller and separation
pad for Tray 2 or Tray 3
Optional CF235-67909
Tray 2 assembly kit Replacement for Tray 2 Mandatory CF235-67911
Tray 3 assembly kit Replacement for Tray 3 Mandatory CF235-67912
1x500-sheet feeder Replacement 1x500-sheet feeder Mandatory CF235-67914
Tray 3, 4, 5, and 6 roller kit Replacement pickup, feed, and separation
rollers for Trays 3, 4, 5, and 6
Mandatory CE710-69008
Tray 4, 5, or 6 assembly kit Tray assembly Mandatory CF235-67917
1x500-sheet feeder with stand kit Optional 500-sheet feeder with stand Mandatory CF235-67915
3x500-sheet feeder with stand kit Optional 3x500-sheet feeder with stand Mandatory CF235-67916
3,500-sheet high-capacity input feeder
with stand kit
Optional 3,500-sheet high-capacity input
feeder with stand
Mandatory CF235-67918
3,500-sheet high-capacity input feeder left
tray assembly
Left tray for the 3,500-sheet high-capacity
input feeder
Mandatory CF235-60103
3,500-sheet high-capacity input feeder
right tray assembly
Right tray for the 3,500-sheet high-capacity
input feeder
Mandatory CF235-60104
3,500-sheet tray roller kit Replacement pickup, feed, and separation
rollers for the 3,500-sheet high-capacity
input feeder
Mandatory 5851-5011
Transfer-roller kit Replacement transfer roller Mandatory CF235-67910
ENWW Customer self-repair parts 49
Table 4-1 Customer self-repair parts (continued)
Item Description Self-replacement options Part number
Duplexer kit Optional duplexer kit Mandatory CF235-67913
Fuser assembly kit (110V) Replacement 110V fuser assembly kit Mandatory CF235-67921
Fuser assembly kit (220V) Replacement 220V fuser assembly kit Mandatory CF235-67922
Maintenance kit (110V) Product maintenance kit
●
110-Volt fuser
●
Transfer roller
●
Tray 1 pickup roller and separation pad
●
Tray 2 and 3 pickup and feed rollers
●
Tray 2 and 3 separation pads
Mandatory CF235-67907
Maintenance kit (220V) Product maintenance kit
●
220-Volt fuser
●
Transfer roller
●
Tray 1 pickup roller and separation pad
●
Tray 2 and 3 pickup and feed rollers
●
Tray 2 and 3 separation pads
Mandatory CF235-67908
Trays 3, 4, 5, and 6 label kit Replacement labels for Trays 3, 4, 5, and 6 Mandatory CE707-00001
Toner cartridge Standard capacity Mandatory CF214-67901
High capacity Mandatory CF214-67902
Power cable 220V – 10A Replacement cable – China Mandatory 8121-0943
Power cable 110V – 13A Replacement cable – Taiwan Mandatory 8121-0964
Power cable 220V –10A Replacement cable – Korea, EU generic Mandatory 8121-0731
Power cable 110V – 12A Replacement cable – Japan Mandatory 8121-1143
Power cable 220V – 6A Replacement cable – India Mandatory 8121-0564
Power cable 220V – 10A Replacement cable – UK/Asia Pacic Mandatory 8121-0739
Power cable 220V – 10A Replacement cable – Australia/New Zealand Mandatory 8121-0837
Power cable 220V – 10A Replacement cable – Israel Mandatory 8121-1004
Power cable 220V – 10A Replacement cable – Denmark Mandatory 8121-0733
Power cable 220V – 10A Replacement cable – South Africa Mandatory 8121-0737
Power cable 220V – 10A Replacement cable – Switzerland Mandatory 8121-0738
Power cable 110V – 10A Brazil Replacement cable – Brazil Mandatory 8121-1071
Power cable 220V – 10A Argentina Replacement cable – Argentina Mandatory 8121-0729
Power cable 110V – 13A North America Replacement cable – North America Mandatory 8121-0740
50 Chapter 4 Parts, supplies, and accessories ENWW
Table 4-1 Customer self-repair parts (continued)
Item Description Self-replacement options Part number
Power cable 220V – 10A South America/
Chile/Peru
Replacement cable – South America/Chile/
Peru
Mandatory 8121-0735
Power cable 220V / 110V – Thailand/
Philippines
Replacement cable – Thailand/Philippines Mandatory 8121-0734
ENWW Customer self-repair parts 51
Accessories
Item Description Part number
500-sheet tray and feeder unit Optional tray to increase paper capacity CF239A
1x500-sheet feeder, cabinet, and stand Optional tray to increase paper capacity CF243A
3x500-sheet feeder and stand Optional tray to increase paper capacity CF242A
3,500-sheet high-capacity input and stand Optional tray to increase paper capacity CF245A
Duplex printing assembly Optional accessory to print on both sides of
the paper
CF240A
HP Jetdirect print servers HP Jetdirect ew2500 Wireless Print Server J8021A
HP Jetdirect 2700w USB Wireless Print
Server
J8026A
USB cable Standard USB-compatible device connector,
2 m (6.5 ft)
C6518A
DIMM memory Optional 512 MB DIMM memory CE483A
52 Chapter 4 Parts, supplies, and accessories ENWW
Toner cartridge
Toner-cartridge view
1 Imaging drum
CAUTION: Do not touch the shutter or the surface of the roller. Doing so can damage the cartridge.
2 Memory chip
3 Pull-tab for the sealing tape
ENWW Toner cartridge 53
Toner-cartridge information
Continue printing with the current cartridge until redistributing the toner no longer yields acceptable print quality.
To redistribute the toner, remove the toner cartridge from the printer and gently rock the cartridge back and forth
about its horizontal axis. For graphical representation, see cartridge replacement instructions. Reinsert the toner
cartridge into the printer and close the cover.
Capacity Cartridge number Part number
Standard-capacity replacement black toner
cartridge
14A CF214A
High-capacity replacement black toner
cartridge
14X CF214X
For more information about supplies, go to www.hp.com/go/learnaboutsupplies.
The information contained herein is subject to change without notice. For the latest supplies information go to
www.hp.com/go/lj700M712_manuals.
Recycle the toner cartridge
To recycle a genuine HP toner cartridge, place the used cartridge in the box in which the new cartridge arrived.
Use the enclosed return label to send the used supply to HP for recycling. For complete information, see the
recycling guide that is included with each new HP supply item.
Toner-cartridge storage
Do not remove the toner cartridge from its package until you are ready to use it.
CAUTION: To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes.
HP policy on non-HP toner cartridges
HP Company cannot recommend the use of non-HP toner cartridges, either new or remanufactured.
NOTE: Any damage caused by a non-HP toner cartridge is not covered under the HP warranty and service
agreements.
54 Chapter 4 Parts, supplies, and accessories ENWW
Replace the toner cartridge
CAUTION: If toner gets on clothing, wipe it o with a dry cloth and wash the clothes in cold water. Hot water
sets toner into fabric.
NOTE: Information about recycling used toner cartridges is on the toner-cartridge box.
1. Press the cartridge-door-release button.
2
3
2. Open the cartridge door.
2
3
ENWW Toner cartridge 55
3. Remove the used toner cartridge from the product.
2
3
4. Remove the new toner cartridge from the bag.
Place the used toner cartridge in the bag for
recycling.
5. Grasp the front and back of the toner cartridge,
and distribute the toner by gently rocking the toner
cartridge ve or six times.
CAUTION: Do not touch the shutter or the surface
of the roller.
56 Chapter 4 Parts, supplies, and accessories ENWW
6. Remove the shipping tape from the new toner
cartridge. Recycle the tape with the used toner
cartridge.
7. Align the toner cartridge with the tracks inside the
product, and insert the toner cartridge until it is
rmly seated.
2
3
8. Close the cartridge door. After a short time, the
control panel should display the Ready message.
2
3
ENWW Toner cartridge 57
58 Chapter 4 Parts, supplies, and accessories ENWW
5 Print
●
Supported print drivers (Windows)
●
Change print-job settings (Windows)
●
Change print-job settings (Mac OS X)
●
Print tasks (Windows)
●
Print tasks (Mac OS X)
●
Additional print tasks (Windows)
●
Additional print tasks (Mac OS X)
●
Store print jobs on the product
●
Add a job-separator page (Windows)
●
Use HP ePrint
●
Use the HP ePrint Mobile Driver
●
Use Apple AirPrint
●
Use HP Smart Print (Windows)
●
Use easy-access USB printing
ENWW 59
Supported print drivers (Windows)
Print drivers provide access to the product features and allow the computer to communicate with the product
(using a printer language). The following print drivers are available at www.hp.com/go/lj700M712_software.
HP PCL 6 driver
●
Provided as the default driver on the in-box CD. This driver is automatically installed
unless you select a dierent one.
●
Recommended for all Windows environments
●
Provides the overall best speed, print quality, and product-feature support for most
users
●
Developed to align with the Windows Graphic Device Interface (GDI) for the best speed
in Windows environments
●
Might not be fully compatible with third-party and custom software programs that are
based on PCL 5
HP UPD PS driver
●
Recommended for printing with Adobe
®
software programs or with other highly
graphics-intensive software programs
●
Provides support for printing from postscript emulation needs, or for postscript ash
font support
HP UPD PCL 5
●
Recommended for general oice printing in Windows environments
●
Compatible with previous PCL versions and older HP LaserJet products
●
The best choice for printing from third-party or custom software programs
●
The best choice when operating with mixed environments, which require the product
to be set to PCL 5 (UNIX, Linux, mainframe)
●
Designed for use in corporate Windows environments to provide a single driver for
use with multiple product models
●
Preferred when printing to multiple product models from a mobile Windows computer
HP UPD PCL 6
●
Recommended for printing in all Windows environments
●
Provides the overall best speed, print quality, and printer feature support for most
users
●
Developed to align with Windows Graphic Device Interface (GDI) for best speed in
Windows environments
●
Might not be fully compatible with third-party and custom software programs that are
based on PCL 5
HP Universal Print Driver (UPD)
The HP Universal Print Driver (UPD) for Windows is a single print driver that gives you instant access to virtually
any HP LaserJet product, from any location, without downloading separate drivers. It is built on proven HP print
driver technology and has been tested thoroughly and used with many software programs. It is a powerful
solution that performs consistently over time.
The HP UPD communicates directly with each HP product, gathers conguration information, and then
customizes the user interface to show the product’s unique, available features. It automatically enables features
that are available for the product, such as two-sided printing and stapling, so you do not need to enable them
manually.
60 Chapter 5 Print ENWW
For more information, go to www.hp.com/go/upd.
UPD installation modes
Traditional mode
●
To use this mode, download UPD from the Internet. Go to www.hp.com/go/upd.
●
Use this mode if you are installing the driver for a single computer.
●
It operates with a specic product.
●
If you use this mode, you must install UPD separately for each computer and for each
product.
Dynamic mode
●
To use this mode, download UPD from the Internet. Go to www.hp.com/go/upd.
●
Dynamic mode allows you to use a single driver installation, so you can discover and
print to HP products in any location.
●
Use this mode if you are installing UPD for a workgroup.
ENWW Supported print drivers (Windows) 61
Change print-job settings (Windows)
Change the settings for all print jobs until the software program is closed
The steps can vary; this procedure is most common.
1. From the software program, select the Print option.
2. Select the product, and then click Properties or Preferences.
Change the default settings for all print jobs
1. Windows XP, Windows Server 2003, and Windows Server 2008 (using the default Start menu view): Click
Start, and then click Printers and Faxes.
Windows XP, Windows Server 2003, and Windows Server 2008 (using the Classic Start menu view): Click
Start, click Settings, and then click Printers.
Windows Vista: Click the Windows icon in the lower-left corner of the screen, click Control Panel, and then
click Printers.
Windows 7: Click the Windows icon in the lower-left corner of the screen, and then click Devices and
Printers.
2. Right-click the print-driver icon, and then select Printing Preferences.
Change the product conguration settings
1. Windows XP, Windows Server 2003, and Windows Server 2008 (using the default Start menu view): Click
Start, and then click Printers and Faxes.
Windows XP, Windows Server 2003, and Windows Server 2008 (using the Classic Start menu view): Click
Start, click Settings, and then click Printers.
Windows Vista: Click the Windows icon in the lower-left corner of the screen, click Control Panel, and then
click Printers.
Windows 7: Click the Windows icon in the lower-left corner of the screen, and then click Devices and
Printers.
2. Right-click the print-driver icon, and then select Properties or Printer properties.
3. Click the Device Settings tab.
62 Chapter 5 Print ENWW
Change print-job settings (Mac OS X)
Change the settings for all print jobs until the software program is closed
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the product.
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then
open a menu for which you want to change the print settings.
4. For each menu, select the print settings that you want to change.
5. Change the settings that you want on the various menus.
Change the default settings for all print jobs
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the product.
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then
open a menu for which you want to change the print settings.
4. For each menu, select the print settings that you want to save for reuse.
5. In the Presets menu, click the Save As... option, and enter a name for the preset.
6. Click the OK button.
These settings are saved in the Presets menu. To use the new settings, you must select the saved preset option
every time you open a program and print.
Change the product conguration settings
1. At the computer, open the Apple menu, click the System Preferences menu, and then click the Print &
Fax icon (OS X v10.5 and 10.6) or the Print & Scan icon (OS X v10.7).
2. Select the product in the left side of the window.
3. Click the Options & Supplies button.
4. Click the Driver tab.
5. Congure the installed options.
ENWW Change print-job settings (Mac OS X) 63
Print tasks (Windows)
Use a printing shortcut (Windows)
1. From the software program, select the Print
option.
2. Select the product, and then click the Properties or
Preferences button.
3. Click the Printing Shortcuts tab.
64 Chapter 5 Print ENWW
4. Select one of the shortcuts. Click the OK button to
close the Document Properties dialog box.
NOTE: When you select a shortcut, the
corresponding settings change on the other tabs in
the print driver.
5. In the Print dialog box, click the OK button to print
the job.
ENWW Print tasks (Windows) 65
Create printing shortcuts (Windows)
1. From the software program, select the Print
option.
2. Select the product, and then click the Properties or
Preferences button.
3. Click the Printing Shortcuts tab.
4. Select an existing shortcut as a base.
NOTE: Always select a shortcut before adjusting
any of the settings on the right side of the screen.
If you adjust the settings and then select a
shortcut, all your adjustments are lost.
66 Chapter 5 Print ENWW
5. Select the print options for the new shortcut.
6. Click the Save As button.
ENWW Print tasks (Windows) 67
7. Enter a name for the shortcut, and then click the
OK button.
8. Click the OK button to close the Document
Properties dialog box. In the Print dialog box, click
the OK button to print the job.
68 Chapter 5 Print ENWW
Automatically print on both sides (Windows)
1. From the software program, select the Print
option.
2. Select the product, and then click the Properties or
Preferences button.
3. Click the Finishing tab.
ENWW Print tasks (Windows) 69
4. Select the Print on both sides check box. Click the
OK button to close the Document Properties dialog
box.
5. In the Print dialog box, click the OK button to print
the job.
70 Chapter 5 Print ENWW
Manually print on both sides (Windows)
1. From the software program, select the Print
option.
2. Select the product, and then click the Properties or
Preferences button.
3. Click the Finishing tab.
ENWW Print tasks (Windows) 71
4. Select the Print on both sides (manually) check
box. Click the OK button to print the rst side of the
job.
5. Retrieve the printed stack from the output bin, and
place it with the printed-side facing down in Tray 1.
6. If prompted, touch the appropriate control panel
button to continue.
72 Chapter 5 Print ENWW
Print multiple pages per sheet (Windows)
1. From the software program, select the Print
option.
2. Select the product, and then click the Properties or
Preferences button.
3. Click the Finishing tab.
ENWW Print tasks (Windows) 73
4. Select the number of pages per sheet from the
Pages per sheet drop-down list.
5. Select the correct Print page borders, Page order,
and Orientation options. Click the OK button to
close the Document Properties dialog box.
6. In the Print dialog box, click the OK button to print
the job.
74 Chapter 5 Print ENWW
Select the page orientation (Windows)
1. From the software program, select the Print
option.
2. Select the product, and then click the Properties or
Preferences button.
3. Click the Finishing tab.
ENWW Print tasks (Windows) 75
4. In the Orientation area, select the Portrait or
Landscape option.
To print the page image upside down, select the
Rotate by 180 degrees option.
Click the OK button to close the Document
Properties dialog box.
5. In the Print dialog box, click the OK button to print
the job.
76 Chapter 5 Print ENWW
Select the paper type (Windows)
1. From the software program, select the Print
option.
2. Select the product, and then click the Properties or
Preferences button.
3. Click the Paper/Quality tab.
4. From the Paper type drop-down list, click the
More... option.
ENWW Print tasks (Windows) 77
5. Expand the list of Type is: options.
6. Expand the category of paper types that best
describes your paper.
78 Chapter 5 Print ENWW
7. Select the option for the type of paper you are
using, and click the OK button.
8. Click the OK button to close the Document
Properties dialog box. In the Print dialog box, click
the OK button to print the job.
ENWW Print tasks (Windows) 79
Print the rst or last page on dierent paper (Windows)
1. From the software program, select the Print
option.
2. Select the product, and then click the Properties or
Preferences button.
3. Click the Paper/Quality tab.
4. In the Special pages area, click the Print pages on
dierent paper option, and then click the Settings
button.
80 Chapter 5 Print ENWW
5. In the Pages in document area, select either the
First or Last option.
6. Select the correct options from the Paper source
and Paper type drop-down lists. Click the Add
button.
7. If you are printing both the rst and last pages on
dierent paper, repeat steps 5 and 6, selecting the
options for the other page.
ENWW Print tasks (Windows) 81
8. Click the OK button.
9. Click the OK button to close the Document
Properties dialog box. In the Print dialog box, click
the OK button to print the job.
82 Chapter 5 Print ENWW
Scale a document to t page size (Windows)
1. From the software program, select the Print
option.
2. Select the product, and then click the Properties or
Preferences button.
3. Click the Eects tab.
ENWW Print tasks (Windows) 83
4. Select the Print document on option, and then
select a size from the drop-down list.
Click the OK button to close the Document
Properties dialog box.
5. In the Print dialog box, click the OK button to print
the job.
84 Chapter 5 Print ENWW
Create a booklet (Windows)
1. From the software program, select the Print
option.
2. Select the product, and then click the Properties or
Preferences button.
3. Click the Finishing tab.
4. Select the Print on both sides check box.
ENWW Print tasks (Windows) 85
5. In the Booklet layout drop-down list, click the Left
binding or Right binding option. The Pages per
sheet option automatically changes to 2 pages per
sheet.
Click the OK button to close the Document
Properties dialog box.
6. In the Print dialog box, click the OK button to print
the job.
86 Chapter 5 Print ENWW
Print tasks (Mac OS X)
Use a printing preset (Mac OS X)
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the product.
3. In the Presets menu, select the printing preset.
4. Click the Print button.
NOTE: To use print-driver default settings, select the standard option.
Create a printing preset (Mac OS X)
Use printing presets to save the current print settings for reuse.
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the product.
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then
open a menu for which you want to change the print settings.
4. For each menu, select the print settings that you want to save for reuse.
5. In the Presets menu, click the Save As... option, and enter a name for the preset.
6. Click the OK button.
Automatically print on both sides (Mac OS X)
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the product.
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then
click the Layout menu.
4. Select a binding option from the Two-Sided drop-down list.
5. Click the Print button.
Manually print on both sides (Mac OS X)
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select this product.
3. Open the Manual Duplex menu.
4. Click the Manual Duplex box, and select a binding option.
ENWW Print tasks (Mac OS X) 87
5. Click the Print button.
6. Go to the product, and remove any blank paper that is in Tray 1.
7. Retrieve the printed stack from the output bin and place it with the printed-side facing down in the input
tray.
8. If prompted, press the appropriate control panel button to continue.
Print multiple pages per sheet (Mac OS X)
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the product.
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then
click the Layout menu.
4. From the Pages per Sheet drop-down list, select the number of pages that you want to print on each sheet.
5. In the Layout Direction area, select the order and placement of the pages on the sheet.
6. From the Border menu, select the type of border to print around each page on the sheet.
7. Click the Print button.
Select the page orientation (Mac OS X)
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the product.
3. In the Copies & Pages menu, click the Page Setup button.
4. Click the icon that represents the page orientation that you want to use, and then click the OK button.
5. Click the Print button.
Select the paper type (Mac OS X)
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the product.
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then
click the Finishing menu.
4. Select a type from the Media Type drop-down list.
5. Click the Print button.
88 Chapter 5 Print ENWW
Print a cover page (Mac OS X)
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the product.
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then
click the Cover Page menu.
4. Select where to print the cover page. Click either the Before Document button or the After Document
button.
5. In the Cover Page Type menu, select the message that you want to print on the cover page.
NOTE: To print a blank cover page, select the standard option from the Cover Page Type menu.
6. Click the Print button.
Scale a document to t page size (Mac OS X)
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the product.
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then
click the Paper Handling menu.
4. In the Destination Paper Size area, click the Scale to t paper size box, and then select the size from the
drop-down list.
5. Click the Print button.
Create a booklet (Mac OS X)
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the product.
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then
click the Layout menu.
4. Select a binding option from the Two-Sided drop-down list.
5. Open the menus drop-down list, and then click the Booklet Printing menu.
6. Click the Format Output As Booklet box, and select a binding option.
7. Select the paper size.
8. Click the Print button.
ENWW Print tasks (Mac OS X) 89
Additional print tasks (Windows)
Cancel a print job (Windows)
NOTE: If the print job is too far into the printing process, you might not have the option to cancel it.
1. If the print job is currently printing, cancel it from the product control panel by following this procedure:
a. On the product control panel, press the Stop button.
b. The product asks you to conrm the deletion. Press the OK button.
2. You can also cancel a print job from a software program or a print queue.
●
Software program: Typically, a dialog box is briey displayed on the computer screen, allowing you to
cancel the print job.
●
Windows print queue: If a print job is waiting in a print queue (computer memory) or print spooler,
delete the job there.
●
Windows XP, Server 2003, or Server 2008: Click Start, click Settings, and then click Printers and
Faxes. Double-click the product icon to open the window, right-click the print job that you want
to cancel, and then click Cancel.
●
Windows Vista: Click the Windows icon in the lower left corner of the screen, click Settings, and
then click Printers. Double-click the product icon to open the window, right-click the print job
that you want to cancel, and then click Cancel.
●
Windows 7: Click the Windows icon in the lower left corner of the screen, and then click Devices
and Printers. Double-click the product icon to open the window, right-click the print job that you
want to cancel, and then click Cancel.
Select the paper size (Windows)
1. From the software program, select the Print option.
2. Select the product, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab.
4. Select a size from the Paper size drop-down list.
5. Click the OK button.
6. In the Print dialog box, click the OK button to print the job.
Select a custom paper size (Windows)
1. From the software program, select the Print option.
2. Select the product, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab.
4. Click the Custom button.
90 Chapter 5 Print ENWW
5. Type a name for the custom size and specify the dimensions.
●
The width is the short edge of the paper.
●
The length is the long edge of the paper.
6. Click the Save button, and then click the Close button.
7. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button
to print the job.
Print watermarks (Windows)
1. From the software program, select the Print option.
2. Select the product, and then click the Properties or Preferences button.
3. Click the Eects tab.
4. Select a watermark from the Watermarks drop-down list.
Or, to add a new watermark to the list, click the Edit button. Specify the settings for the watermark, and
then click the OK button.
5. To print the watermark on the rst page only, select the First page only check box. Otherwise, the
watermark is printed on each page.
6. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button
to print the job.
ENWW Additional print tasks (Windows) 91
Additional print tasks (Mac OS X)
Cancel a print job (Mac OS X)
NOTE: If the print job is too far into the printing process, you might not have the option to cancel it.
1. If the print job is currently printing, cancel it from the product control panel by following this procedure:
a. On the product control panel, press the Stop button.
b. The product asks you to conrm the deletion. Press the OK button.
2. You can also cancel a print job from a software program or a print queue.
●
Software program: Typically, a dialog box appears briey on the computer screen, allowing you to
cancel the print job.
●
Mac print queue: Open the print queue by double-clicking the product icon in the dock. Highlight the
print job, and then click Delete.
Select the paper size (Mac OS X)
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the product.
3. In the Copies & Pages menu, click the Page Setup button.
4. Select a size from the Paper Size drop-down list, and then click the OK button.
5. Click the Print button.
Select a custom paper size (Mac OS X)
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the product.
3. In the Copies & Pages menu, click the Page Setup button.
4. From the Paper Size drop-down list, select the Manage Custom Sizes option.
5. Specify the dimensions for the page size, and then click the OK button.
6. Click the OK button to close the Page Setup dialog.
7. Click the Print button.
Print watermarks (Mac OS X)
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the product.
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then
click the Watermarks menu.
92 Chapter 5 Print ENWW
4. From the Mode menu, select the Watermark option.
5. From the Pages drop-down list, select whether to print the watermark on all pages or on the rst page
only.
6. From the Text drop-down list, select one of the standard messages, or select the Custom option and type a
new message in the box.
7. Select options for the remaining settings.
8. Click the Print button.
ENWW Additional print tasks (Mac OS X) 93
Store print jobs on the product
Create a stored job (Windows)
You can store jobs on the product so you can print them at any time.
1. From the software program, select the Print
option.
2. Select the product, and then click the Properties or
Preferences button.
3. Click the Job Storage tab.
94 Chapter 5 Print ENWW
4. Select a Job Storage Mode option.
●
Proof and Hold: Print and proof one copy of a
job and then print more copies.
●
Personal Job: The job does not print until you
request it at the product control panel. For this
job-storage mode, you can select one of the
Make Job Private/Secure options. If you assign
a personal identication number (PIN) to the
job, you must provide the required PIN at the
control panel. If you encrypt the job, you must
provide the required password at the control
panel.
●
Quick Copy: Print the requested number of
copies of a job and then store a copy of the job
in the product memory so you can print it
again later.
●
Stored Job: Store a job on the product and
allow other users to print the job at any time.
For this job-storage mode, you can select one
of the Make Job Private/Secure options. If you
assign a personal identication number (PIN)
to the job, the person who prints the job must
provide the required PIN at the control panel. If
you encrypt the job, the person who prints the
job must provide the required password at the
control panel.
ENWW Store print jobs on the product 95
5. To use a custom user name or job name, click the
Custom button, and then enter the user name or
the job name.
Select which option to use if another stored job
already has that name:
●
Use Job Name + (1-99): Append a unique
number to the end of the job name.
●
Replace Existing File: Overwrite the existing
stored job with the new one.
6. Click the OK button to close the Document
Properties dialog box. In the Print dialog box, click
the OK button to print the job.
Create a stored job (Mac OS X)
You can store jobs on the product so you can print them at any time.
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the product.
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then
click the
Job Storage menu.
4. In the Mode drop-down list, select the type of stored job.
●
Proof and Hold: Print and proof one copy of a job and then print more copies.
●
Personal Job: The job does not print until you request it at the product control panel. If you assign a
personal identication number (PIN) to the job, you must provide the required PIN at the control
panel.
96 Chapter 5 Print ENWW
●
Quick Copy: Print the requested number of copies of a job and then store a copy of the job in the
product memory so you can print it again later.
●
Stored Job: Store a job on the product and allow other users to print the job at any time. If you assign
a personal identication number (PIN) to the job, the person who prints the job must provide the
required PIN at the control panel.
5. To use a custom user name or job name, click the Custom button, and then enter the user name or the job
name.
Select which option to use if another stored job already has that name.
Use Job Name + (1 - 99) Append a unique number to the end of the job name.
Replace Existing File Overwrite the existing stored job with the new one.
6. If you selected the Stored Job or Personal Job option in step 3, you can protect the job with a PIN. Type a 4-
digit number in the Use PIN to Print eld. When other people attempt to print this job, the product prompts
them to enter this PIN number.
7. Click the Print button to process the job.
Print a stored job
Use the following procedure to print a job that is stored in the product memory.
1. On the product control panel, press the Home button.
2. Highlight the Retrieve from Device Memory item, and then press the OK button.
3. Highlight the name of the folder where the job is stored, and then press the OK button.
4. Highlight the name of the job, and then press the OK button. If the job is private or encrypted, enter the PIN
or password.
5. Adjust the number of copies, and then press the OK button to print the job.
Delete a stored job
When you send a stored job to the product memory, the product overwrites any previous jobs with the same
user and job name. If a job is not already stored under the same user and job name, and the product needs
additional space, the product might delete other stored jobs starting with the oldest. You can change the number
of jobs that the product can store from the General Settings menu on the product control panel.
Use this procedure to delete a job that is stored in the product memory.
1. On the product control panel, press the Home button.
2. Highlight the Retrieve from Device Memory option, and then press the OK button.
3. Select the name of the folder where the job is stored.
4. Select the name of the job, and then press the OK button
5. If the job is private or encrypted, enter the PIN or the password, and then press the OK button.
6. Highlight the Delete option, and then press the OK button.
ENWW Store print jobs on the product 97
Add a job-separator page (Windows)
The product can insert a blank page at the beginning of each print job to make sorting jobs easier.
NOTE: The following procedure turns on this setting for all print jobs.
1. Windows XP, Windows Server 2003, and Windows Server 2008 (using the default Start menu view): Click
Start, and then click Printers and Faxes.
Windows XP, Windows Server 2003, and Windows Server 2008 (using the Classic Start menu view): Click
Start, click Settings, and then click Printers.
Windows Vista: Click the Windows icon in the lower-left corner of the screen, click Control Panel, and then
click Printers.
Windows 7: Click the Windows icon in the lower-left corner of the screen, and then click Devices and
Printers.
2. Right-click the driver icon, and then select Properties or Printer properties.
3. Click the Device Settings tab.
4. Expand the Installable Options list.
5. In the Job Separator drop-down list, select the Enabled option.
6. Click the OK button.
98 Chapter 5 Print ENWW
Use HP ePrint
Use HP ePrint to print a document by sending it as an email attachment to the product's email address from any
email-enabled device.
NOTE: The product must be connected to a network and have Internet access to use HP ePrint.
1. To use HP ePrint, you must rst enable HP Web Services.
a. Type the product IP address into the address line of a Web browser to open the HP Embedded Web
Server.
b. Click the HP Web Services tab.
c. Select the option to enable Web Services.
NOTE: Enabling Web Services might take several minutes.
2. Use the HP ePrintCenter Web site to dene security settings and to congure default print settings for all
HP ePrint jobs sent to this product.
a. Go to www.hpeprintcenter.com.
b. Click Sign In, and enter your HP ePrintCenter credentials or sign up for a new account.
c. Select your product from the list, or click + Add printer to add it. To add the product, you need the
printer code, which is the segment of the product email address that is before the @ symbol.
NOTE: This code is valid for only 24 hours from the time you enable HP Web Services. If it expires,
follow the instructions to enable HP Web Services again, and obtain a new code.
d. To prevent your product from printing unexpected documents, click ePrint Settings, and then click the
Allowed Senders tab. Click Allowed Senders Only, and add the email addresses from which you want
to allow ePrint jobs.
e. To set up default settings for all ePrint jobs sent to this product, click ePrint Settings, click Print
Options, and select the settings that you want to use.
3. To print a document, attach it to an email message sent to the product's email address.
ENWW Use HP ePrint 99
Use the HP ePrint Mobile Driver
The HP ePrint Mobile Driver makes it easy to print from a desktop or laptop computer to any HP ePrint-capable
product. After installing the driver, open the Print option from within your application, and then select HP ePrint
Mobile from the installed printers list. This single driver makes it easy to nd HP ePrint-enabled products that are
registered to your ePrintCenter account. The target HP product can be at your desk or in a remote location, such
as a branch oice or across the globe—you can do remote printing by using the Internet. The target product can
be anywhere in the world; if it is Web-connected and registered in ePrintCenter, you can send a print job to the
product.
For Windows, the HP ePrint Mobile Driver also supports traditional direct IP printing to local network printers on
the network (LAN or WAN) to supported PostScript® products.
Go to www.hp.com/go/eprintmobiledriver for drivers and information.
Supported operating systems
●
Windows® XP (32-bit, SP 2 or greater)
NOTE: Microsoft retired mainstream support for Windows XP in April 2009. HP will continue to provide
best-eort support for the discontinued XP operating system.
●
Windows Vista® (32-bit and 64-bit)
●
Windows 7 (32-bit and 64-bit)
●
Mac OS X version 10.6, 10.7, and 10.8
NOTE: The HP ePrint Mobile Driver is a PDF workow utility for Mac, and is not technically a print driver.
HP ePrint Mobile for Mac supports print paths only through ePrintcenter and does not support direct IP
printing to local network printers.
100 Chapter 5 Print ENWW
Use Apple AirPrint
Direct printing using Apple’s AirPrint is supported for iOS 4.2 or later. Use AirPrint to print wirelessly to the
product from an iPad (iOS 4.2 or later), iPhone (3GS or later), or iPod touch (third generation or later) in the
following applications:
●
Mail
●
Photos
●
Safari
●
iBooks
●
Select third-party applications
Connect the product to AirPrint
To use AirPrint, the product must be connected to the same wireless network as the Apple device. For more
information about using AirPrint and about which HP products are compatible with AirPrint, go to
www.hp.com/go/airprint.
NOTE: AirPrint does not support USB connections.
You might need to upgrade the product rmware to use AirPrint. Go to www.hp.com/go/lj700M712_rmware.
Find the product AirPrint name
If multiple models of the product are connected to the network, use the AirPrint product name to select the
product from the Apple device.
Use the following steps to nd the AirPrint product name.
1. On the product control panel, press the Home button.
2. Open the following menus:
●
How to Connect
●
Network Address
3. The AirPrint product name is listed in the network addresses.
Print from AirPrint
1. On an Apple device, open the document you want to print, and then tap the Action button.
2. Tap the Print option.
NOTE: If you are using iOS 5 or later and printing photos, the option to select the paper size appears if
more than one tray is loaded with paper.
3. Select the product.
4. Tap the Print button.
ENWW Use Apple AirPrint 101
Change the AirPrint product name
1. In a supported Web browser on your computer, enter the product IP address or host name in the
address/URL eld to open the HP Embedded Web Server.
2. Click the Networking tab, click the TCP/IP Settings option, and then click the Network Identication option.
3. In the Bonjour Service Name eld, type a new name.
4. Click the Apply button.
Solve AirPrint problems
Verify the product supports AirPrint. Go to www.hp.com/go/airprint.
Upgrade the product rmware to use AirPrint. Go to www.hp.com/go/lj700M712_rmware.
Make sure the product is connected to the same wireless network
as the Apple device.
Connect the product to the network using a wireless router or the
wireless accessory installed on the product.
Verify the HP Embedded Web Server is congured for AirPrint. 1. In a supported Web browser on your computer, enter the
product IP address or host name in the address/URL eld to
open the HP Embedded Web Server.
2. Click the Networking tab, and then click the Other Settings
option.
3. Select the following checkboxes:
–
Bonjour
–
AirPrint
–
IPP Printing
4. Click the Apply button.
Make sure the Apple products meet these specications.
●
Apple iOS 4.2 or later
●
iPhone with 3GS or later
●
iPad with iOS 4.2 or later
●
iPod Touch third generation or later
Verify the product is congured so it wakes from Sleep mode
whenever it receives a print job.
1. In a supported Web browser on your computer, enter the
product IP address or host name in the address/URL eld to
open the HP Embedded Web Server.
2. Click the General tab, and then click the Energy Settings
option.
3. In the Sleep Timer Settings area, under the Wake/Auto On
Events option, select the All events item.
4. Click the Apply button.
102 Chapter 5 Print ENWW
Use HP Smart Print (Windows)
Use HP Smart Print to print a particular section of a Web site. You can remove headers, footers, and
advertisements, so you minimize waste. The application automatically selects the section of the Web page that
you most likely want to print. You can edit the selected area before you print.
Download HP Smart Print from this Web site: www.hp.com/go/smartweb.
NOTE: HP Smart Print is compatible with Windows browsers only.
ENWW Use HP Smart Print (Windows) 103
Use easy-access USB printing
This product features easy-access USB printing, so you can quickly print les from the product control panel
without sending them from a computer. The product accepts standard USB ash drives in the USB port on the
front of the product. You can print the following types of les:
●
.pdf
●
.prn
●
.pcl
●
.ps
●
.cht
Before you can use this feature, you must enable the USB port. Use the following procedure to enable the port
from the product control-panel menus:
1. On the product control panel, press the Home button.
2. Open the following menus:
●
Administration
●
General Settings
●
Enable Retrieve from USB
3. Highlight the Enable option, and then press the OK button to save the selection.
Congure the following settings so the product wakes from Sleep mode whenever it receives a print job.
1. On the product control panel, press the Home button.
2. Open the following menus:
●
Administration
●
General Settings
●
Energy Settings
●
Sleep Timer Settings
●
Wake/Auto On Events
3. Highlight the All events option and press the OK button.
104 Chapter 5 Print ENWW
Print easy-access USB documents
1. Insert the USB ash drive into the USB port on the
left side of the product control panel.
NOTE: You might need to remove the cover from
the USB port.
2. The USB storage device detected screen opens.
Select the OK option to access the USB device.
3. Highlight the name of the document that you want
to print.
4. To adjust the number of copies, use the arrow keys
to change the quantity.
5. Press the OK button to print the document.
ENWW Use easy-access USB printing 105
106 Chapter 5 Print ENWW
Congure IP network settings
Printer sharing disclaimer
HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and
not of the HP print drivers. Go to Microsoft at www.microsoft.com.
View or change network settings
Use the HP Embedded Web Server to view or change IP conguration settings.
1. Print a conguration page, and locate the IP address.
●
If you are using IPv4, the IP address contains only digits. It has this format:
xxx.xxx.xxx.xxx
●
If you are using IPv6, the IP address is a hexadecimal combination of characters and digits. It has a
format similar to this:
xxxx::xxxx:xxxx:xxxx:xxxx
2. To open the HP Embedded Web Server, type the IP address into the address line of a Web browser.
3. Click the Networking tab to obtain network information. You can change settings as needed.
Manually congure IPv4 TCP/IP parameters from the control panel
Use the control-panel Administration menus to manually set an IPv4 address, subnet mask, and default
gateway.
1. On the product control panel, press the Home button.
2. Open the following menus:
●
Administration
●
Network Settings
●
Jetdirect Menu
●
TCP/IP
●
IPV4 Settings
●
Cong Method
3. Highlight the Manual option, and then press the OK button.
4. Highlight the Manual Settings menu, and then press the OK button.
5. Select the IP Address, Subnet Mask, or Default Gateway option.
6. Select the rst eld to open a keypad. Enter the correct digits for the eld, and then press the OK button.
7. Repeat the process for each eld, and then press the OK button.
108 Chapter 6 Manage the product ENWW
Manually congure IPv6 TCP/IP parameters from the control panel
Use the control-panel Administration menus to manually set an IPv6 address.
1. On the product control panel, press the Home button.
2. To enable manual conguration, open the following menus:
●
Administration
●
Network Settings
●
Jetdirect Menu
●
TCP/IP
●
IPV6 Settings
●
Address
●
Manual Settings
●
Enable
Select the On option, and then press the OK button.
3. Select the Address option, and then press the OK button to open a keypad.
4. Use the keypad to enter the address.
5. Press the OK button.
ENWW Congure IP network settings 109
HP Embedded Web Server
Use the HP Embedded Web Server to view product status, congure product network settings, and to manage
printing functions from your computer instead of from the product control panel. The following are examples of
what you can do using the HP Embedded Web Server:
●
View product status information
●
Determine the remaining life for all supplies and order new ones
●
View and change tray congurations
●
View and change the product control-panel menu conguration
●
View and print internal pages
●
Receive notication of product and supplies events
●
View and change network conguration
To use the HP Embedded Web Server, your browser must meet the following requirements:
●
Windows: Microsoft Internet Explorer 5.01 or later or Netscape 6.2 or later
●
Mac OS X: Safari or Firefox using Bonjour or an IP address
●
Linux: Netscape Navigator only
●
HP-UX 10 and HP-UX 11: Netscape Navigator 4.7
The HP Embedded Web Server works when the product is connected to an IP-based network. The HP Embedded
Web Server does not support IPX-based product connections. You do not have to have Internet access to open
and use the HP Embedded Web Server.
When the product is connected to the network, the HP Embedded Web Server is automatically available.
Open the HP Embedded Web Server
1. Identify the product IP address or host name. Follow these steps to print or view the product conguration
page:
a. On the product control panel, press the Home button.
b. Open the following menus:
–
Administration
–
Reports
–
Conguration/Status Pages
–
Conguration Page
c. Select the Print or View option.
d. Find the IP address or host name on the Jetdirect page.
2. In a supported Web browser on your computer, enter the product IP address or host name in the
address/URL eld.
110 Chapter 6 Manage the product ENWW
HP Embedded Web Server features
Information tab
Table 6-1 HP Embedded Web Server Information tab
Menu Description
Device Status Shows the product status and shows the estimated life remaining of HP supplies. The page
also shows the type and size of paper set for each tray. To change the default settings, click
the Change Settings link.
Job Log Shows a summary of all jobs the product has processed.
Conguration Page Shows the information found on the conguration page.
Supplies Status Page Shows the status of the supplies for the product.
Event Log Page Shows a list of all product events and errors. Use the HP Instant Support link (in the Other
Links area on all HP Embedded Web Server pages) to connect to a set of dynamic Web
pages that help you solve problems. These pages also show additional services available
for the product.
Usage Page Shows a summary of the number of pages the product has printed, grouped by size, type,
and paper print path.
Device Information Shows the product network name, address, and model information. To customize these
entries, click the Device Information menu on the General tab.
Control Panel Snapshot Shows an image of the current screen on the control-panel display.
Print Upload a print-ready le from your computer to print. The product uses the default print
settings to print the le.
Printable Reports and Pages Lists the internal reports and pages for the product. Select one or more items to print.
General tab
Table
6-2 HP Embedded Web Server General tab
Menu Description
Control Panel Customization Reorder, show, or hide features on the control-panel display, and change the default display
language.
Quick Sets Setup Congure jobs that are available in the Quick Sets area of the Home screen on the product
control panel.
Alerts Set up email alerts for various product and supplies events.
Control Panel Administration Menu Shows the menu structure of the Administration menu on the control panel.
NOTE: You can congure settings on this screen, but the HP Embedded Web Server
provides more advanced conguration options than are available through the
Administration menu.
AutoSend Congure the product to send automated emails regarding product conguration and
supplies to specic email addresses.
Edit Other Links Add or customize a link to another Web site. This link displays in the Other Links area on all
HP Embedded Web Server pages.
Ordering Information Enter information about ordering replacement toner cartridges. This information displays
on the supplies status page.
ENWW HP Embedded Web Server 111
Table 6-2 HP Embedded Web Server General tab (continued)
Menu Description
Device Information Name the product and assign an asset number to it. Enter the name of the primary contact
who will receive information about the product.
Language Set the language in which to display the HP Embedded Web Server information.
Date and Time Set the date and time or synchronize with a network time server.
Energy Settings Set or edit a wake time, sleep time, and sleep delay for the product. You can set a dierent
schedule for each day of the week and for holidays. You can also set which interactions with
the product cause it to wake from sleep mode.
Backup and Restore Create a backup le that contains product and user data. If necessary, you can use this le
to restore data to the product.
Restore Factory Settings Restore product settings to the factory defaults.
Solution Installer Install third-party software programs that can enhance the product functionality.
Firmware Upgrade Download and install product rmware upgrade les.
Quota and Statistics Services Provides connection information about third-party job-statistics services.
Print tab
Table
6-3 HP Embedded Web Server Print tab
Menu Description
Retrieve from USB Setup Enable or disable the Retrieve from USB menu on the control panel.
Manage Stored Jobs Enable or disable the ability to store jobs in the product memory, and congure job-storage
options.
Adjust Paper Types If print quality problems occur when using a specic paper type, you can override factory-
default mode settings.
General Print Settings Congure settings for all print jobs.
Manage Trays Congure settings for paper trays.
Troubleshooting tab
Table
6-4 HP Embedded Web Server Troubleshooting tab
Menu Description
General Troubleshooting Select from a variety of reports and tests to help solve problems with the product.
Retrieve Diagnostic Data
NOTE: This item is available only if an
administrator password is set from the
Security tab.
Export product information to a le that can be useful for detailed problem analysis.
Firmware Upgrade Download and install product rmware upgrade les.
Restore Factory Settings Restore product settings to factory defaults.
112 Chapter 6 Manage the product ENWW
Security tab
Table 6-5 HP Embedded Web Server Security tab
Menu Description
General Security Congure an administrator password so you can restrict access to certain features on the
product.
Set PJL password for processing PJL commands.
Set le system access and rmware upgrade security.
Enable or disable the Host USB port on the control panel or the USB connectivity port on
the formatter for printing directly from a computer.
View the status of all security settings.
Access Control Congure access to product functions for specic individuals or groups. Also set up user
accounts and select the method by which individuals sign in to the product.
Protect Stored Data Congure and manage the internal hard drive for the product. This product includes an
encrypted hard drive for maximum security.
Congure settings for jobs that are stored on the product hard drive.
Certicate Management Install and manage security certicates for access to the product and the network.
Self Test Verify that the security functions are running according to expected system parameters.
HP Web Services tab
Use the HP Web Services tab to congure and enable HP Web Services for this product. You must enable HP Web
Services to use the HP ePrint feature.
Networking tab
Use the Networking tab to congure and secure network settings for the product when it is connected to an IP-
based network. This tab does not display if the product is connected to other types of networks.
Other Links list
NOTE: You can congure which links display in the Other Links list by using the Edit Other Links menu on the
General tab. The following are the default links.
Table 6-6 HP Embedded Web Server Other Links list
Menu Description
HP Instant Support Connects you to the HP Web site to help you nd solutions to product problems.
Shop for Supplies Connects to the HP SureSupply Web site, where you can receive information on options for
purchasing original HP supplies, such as toner cartridges and paper.
Product Support Connects to the support site for the product, from which you can search for help regarding
various topics.
ENWW HP Embedded Web Server 113
HP Utility (Mac OS X)
HP Utility is a software program that provides access to the product in Mac OS X.
You can use HP Utility when the product uses a USB cable or is connected to a TCP/IP-based network.
Open HP Utility
From the Finder, click Applications, click Utilities, and then click HP Utility.
If HP Utility is not included in the Utilities list, use the following procedure to open it:
1. At the computer, open the Apple menu, click the System Preferences menu, and then click the Print &
Fax
icon (OS X v10.5 and 10.6) or the Print & Scan icon (OS X v10.7).
2. Select the product in the left side of the window.
3. Click the Options & Supplies button.
4. Click the Utility tab.
5. Click the Open Printer Utility button.
HP Utility features
HP Utility consists of pages that you open by clicking in the All Settings list. At the top of any page, click the icons
to access HP Web sites for the following information:
●
HP Support
●
Supplies
●
Registration
●
Recycling
The following table describes the tasks that you can perform with HP Utility.
Menu Item Description
Information And Support Supplies Status Shows the product supplies status and provides links for ordering supplies
online.
Device Information Shows information about the currently selected product.
File Upload Transfers les from the computer to the product.
Upload Fonts Transfers font les from the computer to the product.
HP ePrintCenter Accesses the HP ePrintCenter.
Update Firmware Transfers a rmware update le to the product.
NOTE: This option is available only after you open the View menu and
select the Show Advanced Options item.
Commands Sends special characters or print commands to the product after the print
job.
NOTE: This option is available only after you open the View menu and
select the Show Advanced Options item.
114 Chapter 6 Manage the product ENWW
Menu Item Description
Printer Settings Supplies Management Congures how the product should behave when supplies are nearing the
end of their estimated life.
Trays Conguration Changes the default tray settings.
Output Devices Manages settings for optional output accessories.
Duplex Mode Turns on the automatic two-sided printing mode.
Protect Direct Ports Disables printing over USB or parallel ports.
Stored Jobs Manages print jobs that are stored on the product hard disk.
Network Settings Congures the network settings, such as the IPv4 and IPv6 settings.
Additional Settings Provides access to the HP Embedded Web Server.
ENWW HP Utility (Mac OS X) 115
Use HP Web Jetadmin software
HP Web Jetadmin is an award-winning, industry-leading tool for eiciently managing a wide variety of networked
HP products, including printers, multifunction products, and digital senders. This single solution allows you to
remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment —
ultimately increasing business productivity by helping you save time, control costs, and protect your investment.
HP Web Jetadmin upgrades are periodically made available to provide support for specic product features. Go to
www.hp.com/go/webjetadmin and click the Self Help and Documentation link to learn more about upgrades.
116 Chapter 6 Manage the product ENWW
Economy settings
Print with EconoMode
This product has an EconoMode option for printing drafts of documents. Using EconoMode can use less toner,
which might extend the life of the toner cartridge. However, using EconoMode can also reduce print quality.
HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might
outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable,
consider replacing the toner cartridge.
NOTE: This feature is available with the PCL 6 print driver for Windows. If you are not using that driver, you can
enable the feature by using the HP Embedded Web Server.
1. From the software program, select the Print option.
2. Select the product, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab.
4. Click the EconoMode check box.
5. Click the OK button to close the Document Properties dialog box. In the Print dialog, click the OK button to
print the job.
Optimize speed or energy use
By default the product stays warm between jobs to optimize speed and print the rst page of jobs faster. You can
set the product to cool between jobs, which conserves energy.
1. On the product control panel, press the Home button.
2. Open the following menus:
●
Administration
●
General Settings
●
Energy Settings
●
Optimum Speed/Energy Usage
3. Highlight the option that you want to use, and then press the OK button.
Set sleep mode
1. On the product control panel, press the Home button.
2. Open each of the following menus:
●
Administration
●
General Settings
ENWW Economy settings 117
●
Energy Settings
●
Sleep Timer Settings
3. Open the Sleep Mode/Auto O After menu, and then use the keypad to set the appropriate time. Press the
OK button.
4. Open the Sleep Mode/Auto O Timer menu, and select the Enabled option. Press the OK button.
NOTE: The sleep-mode default time is 45 minutes.
NOTE: When the product is in sleep mode, the power-button light ashes.
Set the sleep schedule
NOTE: You must congure the date and time settings before you can use the Sleep Schedule feature.
1. On the product control panel, press the Home button.
2. Open the following menus:
●
Administration
●
General Settings
●
Date/Time Settings
3. Open the Date/Time Format menu and congure the following settings:
●
Date Format
●
Time Format
4. To save the changes, press the OK button.
5. Open the Date/Time menu and congure the following settings:
●
Date
●
Time
●
Time Zone
If you are in an area that uses daylight savings time, select the Adjust for Daylight Savings box.
6. To save the changes, press the OK button.
7. Press the back-arrow button to return to the Administration screen.
8. Open the following menus:
●
General Settings
●
Energy Settings
●
Sleep Schedule
9. Select the Add option, and then select the type of event to schedule: Wake or Sleep.
118 Chapter 6 Manage the product ENWW
10. Congure the following settings:
●
Time
●
Event Days
11. To save the changes, press the OK button.
ENWW Economy settings 119
Product security features
Security statements
The product supports security standards and recommended protocols that help you keep the product secure,
protect critical information on your network, and simplify the way you monitor and maintain the product.
For in-depth information about HP's secure imaging and printing solutions, visit www.hp.com/go/secureprinting.
The site provides links to white papers and FAQ documents about security features.
IP Security
IP Security (IPsec) is a set of protocols that control IP-based network traic to and from the product. IPsec
provides host-to-host authentication, data integrity, and encryption of network communications.
For products that are connected to the network and have an HP Jetdirect print server, you can congure IPsec by
using the Networking tab in the HP Embedded Web Server.
Sign in to the product
Some features on the product control panel can be secured so that unauthorized people cannot use them. When
a feature is secured, the product prompts you to sign in before you can use it. You can also sign in without
waiting for a prompt by pressing the Home button on the product control panel, and then selecting the Sign In
option.
Typically, you use the same user name and password that you use to sign in to your computer on the network.
Consult the network administrator for this product if you have questions about which credentials to use.
After you have signed in to the product, a Sign Out option displays on the control panel. To maintain security for
the product, select the Sign Out option when you have nished using the product.
Assign a system password
Assign an administrator password for access to the product and the HP Embedded Web Server so that
unauthorized users cannot change the product settings.
1. Open the HP Embedded Web Server by entering the product IP address into the address line of a Web
browser.
2. Click the Security tab.
3. Open the General Security menu.
4. In the Username eld, enter the name to associate with the password.
5. Enter the password in the New Password eld, and then enter it again in the Verify password eld.
NOTE: If you are changing an existing password, you must rst enter the existing password in the Old
Password eld.
6. Click the Apply button. Make note of the password and store it in a safe place.
120 Chapter 6 Manage the product ENWW
Encryption support: HP High-Performance Secure Hard Disks
The hard disk provides hardware-based encryption so you can securely store sensitive data without impacting
product performance. This hard disk uses the latest Advanced Encryption Standard (AES) and has versatile time-
saving features and robust functionality.
Use the Security menu in the HP Embedded Web Server to congure the disk.
For more information about the encrypted hard disk, see the HP High-Performance Secure Hard Disk Setup Guide.
1. Go to www.hp.com/support.
2. Enter Secure Hard Disk into the search eld and press Enter.
3. Click the HP High-Performance Secure Hard Disk Drive link.
4. Click the Manuals link.
Lock the formatter cage
The formatter cage, on the back of the product, has a slot that you can use to attach a security cable. Locking the
formatter cage prevents someone from removing valuable components from the formatter.
ENWW Product security features 121
7 Solve problems
●
Solve problems checklist
●
Factors that aect product performance
●
Restore factory-set defaults
●
Control-panel help
●
Paper feeds incorrectly or becomes jammed
●
Clear jams
●
Change jam recovery
●
Improve print quality
●
The product does not print or it prints slowly
●
Solve easy-access USB printing problems
●
Solve USB connection problems
●
Solve wired network problems
●
Solve product software problems (Windows)
●
Solve product software problems (Mac OS X)
●
Remove software (Windows)
●
Remove the print driver (Mac OS X)
ENWW 123
Solve problems checklist
Follow these steps when trying to solve a problem with the product.
1. If the control panel is blank or black, complete these steps:
a. Check the power cable.
b. Check that the power is turned on.
c. Make sure that the line voltage is correct for the product power conguration. (See the label that is on
the back of the product for voltage requirements.) If you are using a power strip and its voltage is not
within specications, connect the product directly into the electrical outlet. If it is already connected
into the outlet, try a dierent outlet.
d. If none of these measures restores power, contact HP Customer Care.
2. The control panel should indicate a Ready status. If an error message displays, resolve the error.
3. Check the cabling.
a. Check the cable connection between the product and the computer or network port. Make sure that
the connection is secure.
b. Make sure that the cable itself is not faulty by using a dierent cable, if possible.
c. Check the network connection.
4. Ensure that the selected paper size and type meet specications. Also open the Trays menu on the product
control panel and verify that the tray is congured correctly for the paper type and size.
5. Print a conguration page. If the product is connected to a network, an HP Jetdirect page also prints.
a. On the product control panel, press the Home button.
b. Open the following menus:
●
Administration
●
Reports
●
Conguration/Status Pages
c. Select the Conguration Page option.
d. Highlight the Print option, and then press the OK button to print the page.
If the pages do not print, check that at least one tray contains paper.
If the page jams in the product, follow the instructions on the control panel to clear the jam.
If the page does not print correctly, the problem is with the product hardware. Contact HP Customer Care.
If the page prints correctly, then the product hardware is working. The problem is with the computer you
are using, with the print driver, or with the program.
124 Chapter 7 Solve problems ENWW
6. Verify that you have installed the print driver for this product. Check the program to make sure that you are
using the print driver for this product. The print driver is on the CD that came with the product. You can also
download the print driver from this Web site: www.hp.com/go/lj700M712_software.
7. Print a short document from a dierent program that has worked in the past. If this solution works, then
the problem is with the program. If this solution does not work (the document does not print), complete
these steps:
a. Try printing the job from another computer that has the product software installed.
b. If you connected the product to the network, connect the product directly to a computer with a USB
cable. Redirect the product to the correct port, or reinstall the software, selecting the new connection
type that you are using.
NOTE: The product will arrive with the USB port disabled. To enable the USB port and use it to test
the product’s connectivity, ensure the product is in the Ready state.
ENWW Solve problems checklist 125
Factors that aect product performance
Several factors aect the time it takes to print a job:
●
Maximum product speed, measured in pages per minute (ppm)
●
The use of special paper (such as transparencies, heavy paper, and custom-size paper)
●
Product processing and download time
●
The complexity and size of graphics
●
The speed of the computer you are using
●
The USB connection
●
The product I/O conguration
●
The network operating system and conguration (if applicable)
●
The print driver that you are using
126 Chapter 7 Solve problems ENWW
Restore factory-set defaults
1. On the product control panel, press the Home button.
2. Open the following menus:
●
Administration
●
General Settings
●
Restore Factory Settings
3. Select one or more categories of settings from the list, and then select the Reset option, and then press the
OK button.
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Control-panel help
The product has a built-in Help system that explains how to use each screen. To open the Help system, press the
Help button on the control panel.
For some screens, the Help opens to a global menu where you can search for specic topics. You can browse
through the menu structure by pressing the arrow buttons on the control panel.
For screens that contain settings for individual jobs, the Help opens to a topic that explains the options for that
screen.
128 Chapter 7 Solve problems ENWW
Paper feeds incorrectly or becomes jammed
●
The product does not pick up paper
●
The product picks up multiple sheets of paper
●
Prevent paper jams
The product does not pick up paper
If the product does not pick up paper from the tray, try these solutions.
1. Open the product and remove any jammed sheets of paper.
2. Load the tray with the correct size of paper for your job.
3. Make sure the paper size and type are set correctly on the product control panel.
4. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the
appropriate indentation in the tray.
5. Check the product control panel to see if the product is waiting for you to acknowledge a prompt to feed
the paper manually. Load paper, and continue.
6. The rollers above the tray might be contaminated. Clean the rollers with a lint-free cloth dampened with
warm water.
The product picks up multiple sheets of paper
If the product picks up multiple sheets of paper from the tray, try these solutions.
1. Remove the stack of paper from the tray and ex it, rotate it 180 degrees, and ip it over. Do not fan the
paper. Return the stack of paper to the tray.
2. Use only paper that meets HP specications for this product.
3. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a dierent package.
4. Make sure the tray is not overlled. If it is, remove the entire stack of paper from the tray, straighten the
stack, and then return some of the paper to the tray.
5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the
appropriate indentation in the tray.
6. Make sure the printing environment is within recommended specications.
Prevent paper jams
To reduce the number of paper jams, try these solutions.
1. Use only paper that meets HP specications for this product.
2. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a dierent package.
3. Use paper that has not previously been printed or copied on.
4. Make sure the tray is not overlled. If it is, remove the entire stack of paper from the tray, straighten the
stack, and then return some of the paper to the tray.
ENWW Paper feeds incorrectly or becomes jammed 129
5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides so they
are touching the paper stack without bending it.
6. Make sure that the tray is fully inserted in the product.
7. If you are printing on heavy, embossed, or perforated paper, use the manual feed feature and feed sheets
one at a time.
8. On the product control panel, press the Home button and then select the Trays item. Verify that the tray
is
congured correctly for the paper type and size.
9. Make sure the printing environment is within recommended specications.
130 Chapter 7 Solve problems ENWW
Clear jams
Jam locations
4
2
3
1 Duplexer
2 Fuser jam-access door
3 Output bin
4 Top cover (access to the toner cartridge)
5 Tray 1
6 Tray 2 jam-access door
7 Jam-access for the 500-sheet input tray
Auto-navigation for clearing jams
The auto-navigation feature assists you in clearing jams by providing step-by-step instructions on the control
panel. When you complete a step, the product displays instructions for the next step until you have completed all
steps in the procedure.
ENWW Clear jams 131
Clear jams in the output-bin area
1. If paper is visible from the output bin, grasp the
leading edge and remove it.
2
3
Clear jams in Tray 1
1. Slowly pull the jammed paper out of the product.
132 Chapter 7 Solve problems ENWW
Clear jams in Tray 2 or Tray 3
1. Open the right-side access door. If the jammed
page is visible, gently pull it out of the product.
2
3
2. If you were not able to clear the jam by using the
right-side access door, slide the tray out of the
product.
3. Remove any damaged paper from the tray.
ENWW Clear jams 133
4. If the edge of the paper is visible in the feed area,
slowly pull the paper toward the left side and then
out of the product.
NOTE: Do not force the paper if it will not move
easily. If the paper is stuck in a tray, try removing it
through the tray above (if applicable) or through
the toner-cartridge area.
3
5. Close the tray.
NOTE: Before replacing the tray, make sure the
paper is at in the tray at all four corners and
below the tabs on the guides.
6. Close the right-side access door.
2
3
134 Chapter 7 Solve problems ENWW
Clear jams in the 500-sheet trays
1. Open the right-side access door and the 500-sheet
tray jam-access door.
4
2
3
2. Remove the 500-sheet tray.
2
3
3. If the edge of the paper is visible in the feed area,
slowly pull the paper toward the right side and out
of the product.
NOTE: Do not force the paper if it will not move
easily. If the paper is stuck in a tray, try removing it
through the tray above (if applicable) or through
the upper, right door.
2
3
ENWW Clear jams 135
4. Close the 500-sheet tray.
2
3
5. Close the right-side access door and the 500-sheet
tray jam-access door.
4
2
3
136 Chapter 7 Solve problems ENWW
Clear jams in the 3,500-sheet high-capacity tray
1. Open the right and left sides of the tray.
4
2. Remove any damaged sheets of paper.
4
3. Above the right-side tray, press the green button to
release the jam-access plate.
4
ENWW Clear jams 137
4. If jammed paper is in the feed area, pull it down to
remove it.
4
5. Push up on the jam-access plate to close it.
4
6. Close the right and left sides of the tray.
4
138 Chapter 7 Solve problems ENWW
7. Open the jam-access door on the right side of the
high-capacity tray cabinet.
8. Lift up the jam-release plate and remove any
jammed paper.
9. Close the jam-access door on the right side of the
high-capacity tray cabinet.
ENWW Clear jams 139
Clear jams from the toner-cartridge area
1. Press the cartridge-door-release button.
2
3
2. Open the cartridge door.
2
3
3. Remove the toner cartridge.
CAUTION: To prevent damage to the toner
cartridge, do not expose it to light for more than a
few minutes.
2
3
140 Chapter 7 Solve problems ENWW
4. Pull the green tab down to open the metal plate
inside the product.
5. Slowly pull the paper out of the product. Be careful
to not tear the paper.
CAUTION: Avoid spilling loose toner. Use a dry,
lint-free cloth to clean any toner that might have
fallen into the product. If loose toner falls into the
product, it might cause temporary problems with
print quality. Loose toner should clear from the
paper path after a few pages are printed. If toner
gets on your clothing, wipe it o with a dry cloth
and wash clothing in cold water. (Hot water sets
toner into fabric.)
ENWW Clear jams 141
6. Replace the toner cartridge.
2
3
7. Close the cartridge door.
2
3
142 Chapter 7 Solve problems ENWW
Clear jams in the fuser
1. Open the fuser door on the left side of the product.
CAUTION: The fuser can be hot while the product
is in use.
2. Push down on the green tab to open the fuser jam-
access cover.
3. Remove any paper from the fuser.
ENWW Clear jams 143
4. Close the fuser jam-access cover.
5. Close the fuser door.
144 Chapter 7 Solve problems ENWW
Clear jams from the duplexer
1. Remove the duplexer.
2. Remove any paper from the duplexer.
3. Reinstall the duplexer.
ENWW Clear jams 145
Change jam recovery
This product provides a jam recovery feature that reprints jammed pages.
1. On the product control panel, press the Home button.
2. Open the following menus:
●
Administration
●
General Settings
●
Jam Recovery
3. Select one of the following options:
●
Auto: The product attempts to reprint jammed pages when suicient memory is available. This is the
default setting.
●
O: The product does not attempt to reprint jammed pages. Because no memory is used to store the
most recent pages, performance is optimal.
NOTE: Some pages can be lost if the product runs out of paper while printing a duplex job with Jam
Recovery set to O.
●
On: The product always reprints jammed pages. Additional memory is allocated to store the last few
pages printed.
4. To save your changes, press the OK button.
146 Chapter 7 Solve problems ENWW
Improve print quality
Print from a dierent software program
Try printing from a dierent software program. If the page prints correctly, the problem is with the software
program from which you were printing.
Set the paper-type setting for the print job
Check the paper type setting if you are printing from a software program and the pages have any of these
problems:
●
smeared print
●
fuzzy print
●
dark print
●
curled paper
●
scattered dots of toner
●
loose toner
●
small areas of missing toner
Check the paper type setting (Windows)
1. From the software program, select the Print option.
2. Select the product, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab.
4. From the Paper type drop-down list, click the More... option.
5. Expand the list of Type is: options.
6. Expand the category of paper types that best describes your paper.
7. Select the option for the type of paper you are using, and click the OK button.
8. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button
to print the job.
Check the paper type setting (Mac OS X)
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the product.
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then
click the Finishing menu.
4. Select a type from the Media Type drop-down list.
5. Click the Print button.
ENWW Improve print quality 147
Check the toner-cartridge status
Follow these steps to check the estimated life remaining in the toner cartridges and if applicable, the status of
other replaceable maintenance parts.
1. On the product control panel, press the Home button.
2. Open the following menus:
●
Administration
●
Reports
●
Conguration/Status Pages
3. Select the Supplies Status option.
4. Highlight the Print option, and then press the OK button to print the report.
5. Check the percent of life remaining for the toner cartridges and if applicable, the status of other replaceable
maintenance parts.
Print quality problems can occur when using a toner cartridge that is at its estimated end of life. The
supplies status page indicates when a supply level is very low. After an HP supply has reached the very low
threshold, HP’s premium protection warranty on that supply has ended.
The supply does not need to be replaced now unless the print quality is no longer acceptable. Consider
having a replacement available to install when print quality is no longer acceptable.
If you determine that you need to replace a toner cartridge or other replaceable maintenance parts, the
supplies status page lists the genuine HP part numbers.
6. Check to see if you are using a genuine HP cartridge.
A genuine HP toner cartridge has the words “HP” on it, or has the HP logo on it. For more information on
identifying HP cartridges go to www.hp.com/go/learnaboutsupplies.
HP cannot recommend the use of non-HP supplies, either new or remanufactured. Because they are not HP
products, HP cannot inuence their design or control their quality. If you are using a relled or
remanufactured toner cartridge and are not satised with the print quality, replace the toner cartridge with
a genuine HP toner cartridge.
Print a cleaning page
Print a cleaning page to remove dust and excess toner from the paper path if you are having any of the following
problems:
●
Specks of toner are on the printed pages.
●
Toner is smearing on the printed pages.
●
Repeated marks occur on the printed pages.
Use the following procedure to print a cleaning page.
148 Chapter 7 Solve problems ENWW
1. On the product control panel, press the Home button.
2. Open the following menus:
●
Device Maintenance
●
Calibration/Cleaning
●
Cleaning Page
3. Press the OK button to print the page.
4. The cleaning process can take several minutes. When it is nished, discard the printed page.
Visually inspect the toner cartridge
1. Remove the toner cartridge from the product, and verify that the sealing tape has been removed.
2. Check the memory chip for damage.
3. Examine the surface of the green imaging drum on the toner cartridge.
CAUTION: Do not touch the imaging drum. Fingerprints on the imaging drum can cause print-quality
problems.
4. If you see any scratches, ngerprints, or other damage on the imaging drum, replace the toner cartridge.
5. If the imaging drum does not appear to be damaged, rock the toner cartridge gently several times and
reinstall it. Print a few pages to see if the problem has resolved.
Check paper and the printing environment
Use paper that meets HP specications
Use dierent paper if you are having any of the following problems:
●
The printing is too light or seems faded in areas.
●
Specks of toner are on the printed pages.
●
Toner is smearing on the printed pages.
●
Printed characters seem misformed.
●
Printed pages are curled.
Always use a paper type and weight that this product supports. In addition, follow these guidelines when
selecting paper:
●
Use paper that is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids,
staples, and curled or bent edges.
●
Use paper that has not been previously printed on.
ENWW Improve print quality 149
●
Use paper that is designed for use in laser printers. Do not use paper that is designed only for use in Inkjet
printers.
●
Use paper that is not too rough. Using smoother paper generally results in better print quality.
Check the environment
Environmental conditions can directly aect print quality, and they are a common cause for paper-feeding
problems. Try the following solutions:
●
Move the product away from drafty locations, such as air-conditioning vents, or open windows or doors.
●
Make sure the product is not exposed to temperatures or humidity outside of product specications.
●
Do not place the product in a conned space, such as a cabinet.
●
Place the product on a sturdy, level surface.
●
Remove anything that is blocking the vents on the product. The product requires good air ow on all sides,
including the top.
●
Protect the product from airborne debris, dust, steam, grease, or other elements that can leave residue
inside the product.
Check the EconoMode settings
HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might
outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable,
consider replacing the toner cartridge.
NOTE: This feature is available with the PCL 6 print driver for Windows. If you are not using that driver, you can
enable the feature by using the HP Embedded Web Server.
Follow these steps if the entire page is too dark or too light.
1. From the software program, select the Print option.
2. Select the product, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab, and locate the Print Quality area.
4. If the entire page is too dark, use these settings:
●
Select the 600 dpi option.
●
Select the EconoMode check box to enable it.
If the entire page is too light, use these settings:
●
Select the FastRes 1200 option.
●
Clear the EconoMode check box to disable it.
5. Click the OK button to close the Document Properties dialog box. In the Print dialog, click the OK button to
print the job.
150 Chapter 7 Solve problems ENWW
Try a dierent print driver
Try using a dierent print driver if you are printing from a software program and the printed pages have
unexpected lines in graphics, missing text, missing graphics, incorrect formatting, or substituted fonts. The
following print drivers are available at www.hp.com/go/lj700M712_software.
HP PCL 6 driver
●
Provided as the default driver on the product CD. This driver is automatically installed
unless you select a dierent one.
●
Recommended for all Windows environments
●
Provides the overall best speed, print quality, and product-feature support for most
users
●
Developed to align with the Windows Graphic Device Interface (GDI) for the best speed
in Windows environments
●
Might not be fully compatible with third-party and custom software programs that are
based on PCL 5
HP UPD PS driver
●
Recommended for printing with Adobe
®
software programs or with other highly
graphics-intensive software programs
●
Provides support for printing from postscript emulation needs, or for postscript ash
font support
HP UPD PCL 5
●
Recommended for general oice printing in Windows environments
●
Compatible with previous PCL versions and older HP LaserJet products
●
The best choice for printing from third-party or custom software programs
●
The best choice when operating with mixed environments, which require the product
to be set to PCL 5 (UNIX, Linux, mainframe)
●
Designed for use in corporate Windows environments to provide a single driver for
use with multiple product models
●
Preferred when printing to multiple product models from a mobile Windows computer
HP UPD PCL 6
●
Recommended for printing in all Windows environments
●
Provides the overall best speed, print quality, and printer feature support for most
users
●
Developed to align with Windows Graphic Device Interface (GDI) for best speed in
Windows environments
●
Might not be fully compatible with third-party and custom software programs that are
based on PCL 5
Set the individual tray alignment
Adjust the alignment for individual trays when text or images are not centered or aligned correctly on the printed
page.
1. On the product control panel, press the Home button.
2. Open the following menus:
ENWW Improve print quality 151
●
Administration
●
General Settings
●
Print Quality
●
Image Registration
3. Select the tray that you want to adjust, and press the OK button.
4. Select the adjustment that you want to make and use the arrow buttons to adjust the image on the page.
Press the OK button to save the changes.
5. To verify the results, select the Print Test Page option, and press the OK button. Make further adjustments if
necessary.
152 Chapter 7 Solve problems ENWW
The product does not print or it prints slowly
The product does not print
If the product does not print at all, try the following solutions.
1. Make sure the product is turned on and that the control panel indicates it is ready.
–
If the control panel does not indicate the product is ready, turn the product o and then on again.
–
If the control panel indicates the product is ready, try sending the job again.
2. If the control panel indicates the product has an error, resolve the error and then try sending the job again.
3. Make sure the cables are all connected correctly. If the product is connected to a network, check the
following:
–
Check the light next to the network connection on the product. If the network is active, the light is
green.
–
Make sure that you are using a network cable and not a phone cord to connect to the network.
–
Make sure the network router, hub, or switch is turned on and that it is working correctly.
4. Install the HP software from the CD that came with the product or use the UPD print driver. Using generic
print drivers can cause delays clearing jobs from the print queue.
5. From the list of printers on your computer, right-click the name of this product, click Properties, and open
the Ports tab.
–
If you are using a network cable to connect to the network, make sure the printer name listed on the
Ports tab matches the product name on the product conguration page.
–
If you are using a USB cable and are connecting to a wireless network, make sure the box is checked
next to Virtual printer port for USB.
6. If you are using a personal rewall system on the computer, it might be blocking communication with the
product. Try temporarily disabling the rewall to see if it is the source of the problem.
7. If your computer or the product is connected to a wireless network, low signal quality or interference might
be delaying print jobs.
The product prints slowly
If the product prints, but it seems slow, try the following solutions.
1. Make sure the computer meets the minimum specications for this product. For a list of specications, go
to this Web site: www.hp.com/support/lj700M712.
2. When you congure the product to print on some paper types, such as heavy paper, the product prints
more slowly so it can correctly fuse the toner to the paper. If the paper type setting is not correct for the
type of paper you are using, change the setting to the correct paper type.
ENWW The product does not print or it prints slowly 153
Solve easy-access USB printing problems
●
The Retrieve From USB menu does not open when you insert the USB ash drive
●
The le does not print from the USB ash drive
●
The le that you want to print is not listed in the Retrieve from USB menu
The Retrieve From USB menu does not open when you insert the USB ash drive
1. You must enable this feature before you can use it.
a. On the product control panel, press the Home button.
b. Open the following menus:
●
Administration
●
General Settings
●
Enable Retrieve from USB
c. Highlight the Enable option, and then press the OK button.
2. You might be using a USB ash drive or a le system that this product does not support. Save the les on a
standard USB ash drive that uses File Allocation Table (FAT) le systems. The product supports FAT32 USB
ash drives.
3. If another menu is already open, close that menu and then reinsert the USB ash drive.
4. The USB ash drive might have multiple partitions. (Some USB ash drive manufacturers install software
on the accessory that creates partitions, similar to a CD.) Reformat the USB ash drive to remove the
partitions, or use a dierent USB ash drive.
5. The USB ash drive might require more power than the product can provide.
a. Remove the USB ash drive.
b. Turn the product o and then on.
c. Use a USB ash drive that has its own power supply or that requires less power.
6. The USB ash drive might not be functioning correctly.
a. Remove the USB ash drive.
b. Turn the product o and then on.
c. Try printing from another USB ash drive.
The le does not print from the USB ash drive
1. Make sure that paper is in the tray.
2. Check the control panel for messages. If paper is jammed in the product, clear the jam.
154 Chapter 7 Solve problems ENWW
The le that you want to print is not listed in the Retrieve from USB menu
1. You might be trying to print a le type that the USB printing feature does not support. The product
supports .pdf, .prn, .pcl, .ps, and .cht le types.
2. You might have too many les in a single folder on the USB ash drive. Reduce the number of les in the
folder by moving them to subfolders.
3. You might be using a character set for the le name that the product does not support. In this case, the
product replaces the le names with characters from a dierent character set. Rename the les using ASCII
characters.
ENWW Solve easy-access USB printing problems 155
Solve USB connection problems
If you have connected the product directly to a computer, congure the following setting so the product wakes
from sleep mode whenever it receives a print job.
1. On the product control panel, press the Home button.
2. Open the following menus:
●
Administration
●
General Settings
●
Energy Settings
●
Sleep Timer Settings
●
Wake/Auto On Events
3. Highlight the All events option and press the OK button.
If you have connected the product directly to a computer, check the cable.
●
Verify that the cable is connected to the computer and to the product.
●
Verify that the cable is not longer than 2 m (6.5 ft). Try using a shorter cable.
●
Verify that the cable is working correctly by connecting it to another product. Replace the cable if necessary.
156 Chapter 7 Solve problems ENWW
Solve wired network problems
Check the following items to verify that the product is communicating with the network. Before beginning, print a
conguration page from the product control panel and locate the product IP address that is listed on this page.
●
The product has a poor physical connection
●
The computer is using the incorrect IP address for the product
●
The computer is unable to communicate with the product
●
The product is using incorrect link and duplex settings for the network
●
New software programs might be causing compatibility problems
●
The computer or workstation might be set up incorrectly
●
The product is disabled, or other network settings are incorrect
The product has a poor physical connection
1. Verify that the product is attached to the correct network port using a cable of the correct length.
2. Verify that cable connections are secure.
3. Look at the network port connection on the back of the product, and verify that the amber activity light and
the green link-status light are lit.
4. If the problem continues, try a dierent cable or port on the hub.
The computer is using the incorrect IP address for the product
1. Open the printer properties and click the Ports tab. Verify that the current IP address for the product is
selected. The product IP address is listed on the product conguration page.
2. If you installed the product using the HP standard TCP/IP port, select the box labeled Always print to this
printer, even if its IP address changes.
3. If you installed the product using a Microsoft standard TCP/IP port, use the hostname instead of the IP
address.
4. If the IP address is correct, delete the product and then add it again.
The computer is unable to communicate with the product
1. Test network communication by pinging the product.
a. Open a command-line prompt on your computer. For Windows, click Start, click Run, and then type
cmd.
b. Type ping followed by a space and then the IP address for your product.
c. If the window displays round-trip times, the network is working.
2. If the ping command failed, verify that the network hubs are on, and then verify that the network settings,
the product, and the computer are all congured for the same network.
ENWW Solve wired network problems 157
The product is using incorrect link and duplex settings for the network
HP recommends leaving this setting in automatic mode (the default setting). If you change these settings, you
must also change them for your network.
New software programs might be causing compatibility problems
Verify that any new software programs are correctly installed and that they use the correct print driver.
The computer or workstation might be set up incorrectly
1. Check the network drivers, print drivers, and the network redirection.
2. Verify that the operating system is congured correctly.
The product is disabled, or other network settings are incorrect
1. Review the conguration page to check the status of the network protocol. Enable it if necessary.
2. Recongure the network settings if necessary.
158 Chapter 7 Solve problems ENWW
Solve product software problems (Windows)
A print driver for the product is not visible in the Printer folder
1. Reinstall the product software.
NOTE: Close any applications that are running. To close an application that has an icon in the system tray,
right-click the icon, and select Close or Disable.
2. Try connecting the USB cable to a dierent USB port on the computer.
An error message was displayed during the software installation
1. Reinstall the product software.
NOTE: Close any applications that are running. To close an application that has an icon in the system tray,
right-click the icon, and select Close or Disable.
2. Check the amount of free space on the drive where you are installing the product software. If necessary,
free up as much space as you can, and reinstall the product software.
3. If necessary, run the Disk Defragmenter, and reinstall the product software.
The product is in Ready mode, but nothing prints
1. Print a conguration page, and verify the product functionality.
2. Verify that all of the cables are correctly seated and within specications. This includes the USB and power
cables. Try a new cable.
3. Verify that the product IP address listed on the conguration page matches the IP address for the software
port. Use one of the following procedures:
Windows XP, Windows Server 2003, Windows Server 2008, and Windows Vista
a. Click Start, or for Windows Vista click the Windows icon in the lower-left corner of the screen.
b. Click Settings.
c. Click Printers and Faxes (using the default Start menu view) or click Printers (using the Classic Start
menu view).
d. Right-click the product driver icon, and then select Properties.
e. Click the Ports tab, and then click Congure Port.
f. Verify the IP address, and then click OK or Cancel.
g. If the IP addresses are not the same, delete the driver, and reinstall the driver using the correct IP
address.
Windows 7
a. Click the Windows icon in the lower-left corner of the screen.
b. Click Devices and Printers.
ENWW Solve product software problems (Windows) 159
c. Right-click the product driver icon, and then select Printer properties.
d. Click the Ports tab, and then click Congure Port.
e. Verify the IP address, and then click OK or Cancel.
f. If the IP addresses are not the same, delete the driver, and reinstall the driver using the correct IP
address.
160 Chapter 7 Solve problems ENWW
Solve product software problems (Mac OS X)
●
The product name does not appear in the product list in the Print & Fax or the Print & Scan list
●
A print job was not sent to the product that you wanted
●
When connected with a USB cable, the product does not appear in the Print & Fax or the Print & Scan list
after the driver is selected
The product name does not appear in the product list in the Print & Fax or the Print &
Scan list
1. Make sure that the cables are connected correctly and the product is on.
2. Print a conguration page to check the product name. Verify that the name on the conguration page
matches the product name in the Print & Fax or the Print & Scan list.
3. Replace the USB or network cable with a high-quality cable.
4. If necessary, reinstall the software.
NOTE: Connect the USB or network cable before attempting to reinstall the software.
A print job was not sent to the product that you wanted
1. Open the print queue and restart the print job.
2. Another product with the same or similar name might have received your print job. Print a conguration
page to check the product name. Verify that the name on the conguration page matches the product
name in the Print & Fax or the Print & Scan list.
When connected with a USB cable, the product does not appear in the Print & Fax or the
Print & Scan list after the driver is selected
Software troubleshooting
▲
Make sure that your Mac operating system is Mac OS X 10.5 or later.
Hardware troubleshooting
1. Make sure that the product is turned on.
2. Make sure that the USB cable is connected correctly.
3. Make sure that you are using the appropriate high-speed USB cable.
4. Make sure that you do not have too many USB devices drawing power from the chain. Disconnect all of the
devices from the chain, and connect the cable directly to the USB port on the computer
5. Check to see if more than two non-powered USB hubs are connected in a row on the chain. Disconnect all
of the devices from the chain, and then connect the cable directly to the USB port on the computer.
NOTE: The iMac keyboard is a non-powered USB hub.
ENWW Solve product software problems (Mac OS X) 161
Remove software (Windows)
Windows XP
1. Click Start, Control Panel, and then Add or Remove Programs.
2. Find and select the product from the list.
3. Click the Change/Remove button to remove the software.
Windows Vista
1. Click the Windows icon in the lower-left corner of the screen. Click Control Panel, and then click Programs
and Features.
2. Find and select the product from the list.
3. Select the Uninstall/Change option.
Windows 7
1. Click the Windows icon in the lower-left corner of the screen. Click Control Panel, and then under the
Programs heading, click Uninstall a program.
2. Find and select the product from the list.
3. Select the Uninstall option.
162 Chapter 7 Solve problems ENWW
Remove the print driver (Mac OS X)
You must have administrator rights to remove the software.
1. Open System Preferences.
2. Select Print & Fax.
3. Highlight the product.
4. Click the minus (-) symbol.
5. Delete the print queue, if necessary.
ENWW Remove the print driver (Mac OS X) 163
164 Chapter 7 Solve problems ENWW
Index
Symbols/Numerics
3,500-sheet high-capacity
orientation 38
3,500-sheet high-capacity input
capacity 38
part number 52
3,500-sheet high-capacity tray
clear jams 137
loading 38
500-sheet input tray
part number 52
500-sheet tray
capacity 35
clearing paper jams 135
loading 36
orientation 35
A
accessories
ordering 44
part number 52
administration menu map
description 10
AirPrint
connecting to 101
product name 101
support 101
troubleshooting 102
alternative letterhead mode 28
anticounterfeit supplies 46
arrows
down, on control panel 8
up, on control panel 8
attention light
control panel 8
B
back button
control panel 9
bins, output
locating 4
blank pages
placing between print jobs 98
Bonjour
identifying 110
booklets
creating (Windows) 85
printing (Mac) 89
browser requirements
HP embedded Web Server 110
buttons, control panel 8
C
canceling a print request
Mac 92
Windows 90
cartridges
imaging drum 53
jams, clearing 140
memory chip 53
non-HP 45, 54
order numbers 54
pull tab 53
recycling 54
replacing 55
sealing tape 53
status messages 8
storage 54
checklist
problems 124
cleaning
paper path 148
clear button
control panel 8
conguration page
description 10
conguring
IP address 14, 17
paper type or size in trays 26
connecting
to AirPrint 101
connection
USB with Mac 16
USB with Windows 12
control panel
buttons 8
display 8
help 9, 128
lights 8
locating 4
copy settings
HP Embedded Web Server 112
counterfeit supplies 46
cover pages
printing on dierent paper
(Windows) 80
covers, locating 4
current settings page
description 10
D
default gateway, setting 108
deleting
stored jobs 97
double-sided printing
Mac 87
down arrow
control panel 8
drivers
changing paper sizes 90
changing settings (Mac) 63
changing settings (Windows) 62
paper types 25
presets (Mac) 87
ENWW Index 165
settings (Mac) 87
universal 60
drum
imaging 53
duplex printing
Mac 87
duplex printing (double-sided)
settings (Windows) 69
duplexer
jams, clearing 145
part number 52
duplexing
manually (Mac) 87
manually (Windows) 71
E
Easy-access USB
control panel 9
easy-access USB printing 104
EconoMode setting 117, 150
Embedded Web Server (EWS)
assigning passwords 120
features 110
network connection 110
energy use, optimizing 117
envelope
Tray 1 capacity 29
envelopes
orientation 29
error messages
lights, control panel 8
errors
software 159
Explorer, versions supported
HP Embedded Web Server 110
F
le directory page
description 10
le upload, Mac 114
rmware
update, Mac 114
rst page
printing on dierent paper
(Windows) 80
folder button
control panel 8
fonts
upload, Mac 114
formatter
security 121
fraud Web site 46
fuser
jams 143
G
gateway, setting default 108
general conguration
HP Embedded Web Server 111
H
hard disks
encrypted 121
Help button
control panel 8
help, control panel 9, 128
high-capacity tray
clear jams 137
loading 38
home button
control panel 9
HP Embedded Web Server
AirPrint settings 102
copy settings 112
general conguration 111
HP Web Services 113
information pages 111
network settings 113
other links list 113
print settings 112
security settings 113
troubleshooting tools 112
HP Embedded Web Server (EWS)
features 110
network connection 110
HP ePrint Mobile Driver 100
HP ePrint, using 99
HP fraud Web site 46
HP Smart Print 103
HP Universal Print Driver 60
HP Utility 114
HP Utility, Mac 114
HP Web Jetadmin 116
HP Web Services
enabling 113
HP Web Services, enabling 99
I
imaging drum 53
information pages
HP Embedded Web Server 111
printing or viewing 10
installing
product on wired networks, Mac
17
product on wired networks,
Windows 14
software, wired networks (Mac)
18
software, wired networks
(Windows) 15
interface ports
locating 5, 6
Internet Explorer, versions supported
HP Embedded Web Server 110
IP address
conguring 14, 17
IP Security 120
IPsec 120
IPv4 address 108
IPv6 address 109
J
jams
3,500-sheet high-capacity tray
137
500-sheet tray 135
auto-navigation 131
causes of 129
duplexer, clearing 145
fuser 143
locations 131
output bin 132
recovery 146
toner-cartridge area 140
Tray 1 132
Tray 2 or Tray 3 133
Jetadmin, HP Web 116
Jetdirect print server
part number 52
job storage
Mac settings 96
job-separator pages 98
jobs, stored
creating (Windows) 94
deleting 97
printing 97
166 Index ENWW
K
keypad
numeric on control panel 8
L
labels
printing (Windows) 77
printing on 40
Tray 1 capacity 29
landscape orientation
changing (Mac) 88
selecting, Windows 75
last page
printing on dierent paper
(Windows) 80
letterhead
conguring alternative mode 28
orientation 29
lights, control panel 8
loading
3,500-sheet high-capacity tray
38
500-sheet tray 36
toner cartridges 53
Tray 1 30
Trays 2 and 3 33
M
Mac
driver settings 63, 87
problems, troubleshooting 161
removing software 163
Mac driver settings
Job Storage 96
Macintosh
HP Utility 114
managing network 108
manual duplex
Mac 87
Windows 71
manual duplexing
orientation 29
memory
included 2
memory chip
toner cartridge 53
memory DIMMs
security 121
menus, control panel
accessing 9
messages
lights, control panel 8
multiple pages per sheet
printing (Mac) 88
printing (Windows) 73
N
Netscape Navigator, versions
supported
HP embedded Web Server 110
network
settings, changing 108
settings, viewing 108
network settings
HP Embedded Web Server 113
networks
default gateway 108
HP Web Jetadmin 116
IPv4 address 108
IPv6 address 109
subnet mask 108
supported 2
networks, wired
installing product, Mac 17
installing product, Windows 14
non-HP supplies 45, 54
number keys
control panel 8
O
OK button 8
on/o button, locating 4
online help, control panel 9, 128
ordering
supplies and accessories 44
orientation
3,500-sheet high-capacity 38
500-sheet tray 35
changing (Mac) 88
selecting, Windows 75
Tray 1 29
Trays 2 and 3 32
other links list
HP Embedded Web Server 113
output bin
capacity 42
jams 132
locating 4
P
page orientation
changing (Mac) 88
page sizes
scaling documents to t (Mac) 89
scaling documents to t
(Windows) 83
pages per minute 2
pages per sheet
selecting (Mac) 88
selecting (Windows) 73
paper
3,500-sheet high-capacity input
tray capacity 38
3,500-sheet high-capacity tray
38
500-sheet tray capacity 35
congure tray type or size 26
covers, using dierent paper 80
rst and last pages, using dierent
paper 80
jams 129
loading Tray 1 30
loading Trays 2 and 3 33
selecting 149
supported paper sizes 22
supported sizes 22
supported types 25
Tray 1 capacity 29
Trays 2 and 3 capacity 32
paper jams
3,500-sheet high-capacity tray
137
paper pickup problems
solving 129
paper size
changing 90
congure 26
paper sizes
selecting (Mac) 92
selecting custom sizes (Mac) 92
selecting custom sizes
(Windows) 90
paper type
congure 26
selecting (Windows) 77
paper types
selecting (Mac) 88
paper, covers
printing (Mac) 89
ENWW Index 167
paper, ordering 44
part numbers
accessories 52
part number 52
replacement parts 49
supplies 49
toner cartridges 49
trays 52
USB cable 52
wireless print server 52
PCL drivers
universal 60
PCL font list
description 10
performance factors
Tray 1 126
portrait orientation
changing (Mac) 88
selecting, Windows 75
ports
locating 6
power connection
locating 5, 6
power switch, locating 4
presets (Mac) 87
print drivers
supported 60
print drivers (Mac)
changing settings 63
settings 87
print drivers (Windows)
changing settings 62
print on both sides
Mac 87
Windows 71
print server
part number 52
print settings
HP Embedded Web Server 112
printing
from USB storage accessories
104
settings (Mac) 87
stored jobs 97
printing on both sides
settings (Windows) 69
problem-solving
no response 153
slow response 153
PS font list
description 10
pull tab on toner cartridges 53
R
ready light
control panel 9
recycling supplies 54
removing Mac software 163
replacement parts
part numbers 49
replacing toner cartridges 55
resize documents
Mac 89
Windows 83
restore factory settings 127
S
scale documents
Mac 89
Windows 83
sealing tape on toner cartridges 53
security
encrypted hard disk 121
security settings
HP Embedded Web Server 113
setting
sleep mode 117
settings
driver presets (Mac) 87
drivers 62
drivers (Mac) 63
restore factory 127
shortcuts (Windows)
creating 66
using 64
sign in
control panel 120
sleep mode
disabling 117
enabling 117
sleep schedule
setting 118
software
HP Utility 114
installing, wired networks (Mac)
18
installing, wired networks
(Windows) 15
problems 159
uninstalling for Windows 162
uninstalling Mac 163
solving
direct-connect problems 156
easy-access USB printing
problems 154
network problems 157
solving problems
AirPrint 102
special paper
printing (Windows) 77
special paper for covers
printing (Mac) 89
speed, optimizing 117
status
HP Utility, Mac 114
Stop button
control panel 8
stopping a print request
Mac 92
Windows 90
storage, job
Mac settings 96
stored jobs
creating (Mac) 96
creating (Windows) 94
deleting 97
printing 97
storing
toner cartridges 54
storing jobs
with Windows 94
subnet mask 108
supplies
counterfeit 46
non-HP 45, 54
ordering 44
part numbers 49
recycling 54
replacing toner cartridges 55
status, viewing with HP Utility
114
supplies status 148
supplies status page
description 10
supplies, status
control panel messages 8
supported paper 22
system requirements
HP Embedded Web Server 110
168 Index ENWW
T
TCP/IP
manually conguring IPv4
parameters 108
manually conguring IPv6
parameters 109
toner cartridges
imaging drum 53
jams, clearing 140
loading 53
memory chip 53
non-HP 45, 54
order numbers 54
part numbers 49
pull tab 53
recycling 54
replacing 55
sealing tape 53
status messages 8
storage 54
toner-cartridge status 148
transparencies
printing (Windows) 77
Tray 1 capacity 29
Tray 1
capacity 29
jams 132
loading paper 30
orientation 29
Tray 2
clearing jams 133
loading paper 33
Tray 3
clearing jams 133
loading paper 33
trays
congure 26
included 2
loading paper 30
locating 4
part numbers 52
Trays 2 and 3
capacity 32
orientation 32
troubleshooting
AirPrint 102
checklist 124
direct-connect problems 156
easy-access USB printing
problems 154
jams 129, 131
Mac problems 161
network problems 157
paper feed problems 129
USB connect problems 156
troubleshooting tools
HP Embedded Web Server 112
two-sided printing
settings (Windows) 69
U
uninstalling Mac software 163
uninstalling Windows software 162
universal print driver 60
up arrow
control panel 8
usage page
description 10
USB
Easy-access on control panel 9
USB cable
part number 52
USB conguration, Mac 16
USB conguration, Windows 12
USB storage accessories
printing from 104
USB-connection
troubleshooting 156
W
watermarks
printing (Mac) 92
printing (Windows) 91
Web browser requirements
HP Embedded Web Server 110
Web services status page
description 10
Web sites
fraud reports 46
HP Web Jetadmin, downloading
116
universal print driver 60
Windows
driver settings 62
universal print driver 60
Windows print drivers
supported 60
wireless print server
part number 52
wireless printing
AirPrint 101
ENWW Index 169
170 Index ENWW
