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USER GUIDE
Top-Load Washing
Machine
NS-WMT41WA5
2
www.insigniaproducts.com
Contents
Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Package contents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Main components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Unpacking your washer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Choosing a location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Washer dimensions and installation measurements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Electrical requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Water requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Drainage requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Installing your washer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Tools you will need . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Step-by-Step instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Using your washer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Control panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Washing a load of laundry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Setting the control lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Washer options and settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Cleaning the exterior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Cleaning the interior. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Cleaning the control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Cleaning the detergent, bleach, or softener compartment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Cleaning the tub. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Storing your washer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Understanding the error codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
ONE-YEAR LIMITED WARRANTY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
3
Top-Load Washing Machine
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SAFETY and PRECAUTIONS
Introduction
Congratulations on your purchase of a high-quality Insignia product. Your NS-WMT41WA5 represents the state of the art in
top-load washing machine technology and is designed for reliable and trouble-free performance.
Important Safety Instructions
Read all instructions before use.
Keep these instructions.
This User Guide contains important information on the installation, use, and care of your appliance. Please read this guide
carefully before installation and operation of this machine to prevent injury and property damage.
The Warnings and Important Safety Instructions in this guide do not cover all possible conditions and situations that may
occur. It is your responsibility to use common sense, caution, and care when installing, maintaining, and operating your
washer.
Basic Precautions
1 Read all instructions before using the appliance.
2 Use this appliance only for its intended purpose, as described in this User Guide.
3 Before use, your washer must be properly installed, as described in this guide.
4 Always follow the fabric care instructions supplied by the garment manufacturer.
5 Do not add gasoline, dry-cleaning solvents, or other flammable or explosive substances to the wash water, or
wash or dry articles that have been previously cleaned in, washed in, soaked in, or spotted with these
substances, as they give off vapors that could ignite or explode.
6 Do not allow children to play on or in the appliance. Close supervision of children is necessary when the
appliance is used near children.
7 Before the appliance is removed from service or discarded, remove the lid of the washing compartment.
CAUTION
RISK OF ELECTRIC SHOCK
DO NOT OPEN
WARNING
This indicates that hazards or unsafe practices may cause serious personal injury or death.
To reduce the risk of fire, explosion, electric shock, or personal injury when using your washing machine, you
SHOULD follow these basic safety precautions.
CAUTION
This indicates that hazards or unsafe practices may cause minor personal injury or property damage.
This symbol indicates that there are important operating and maintenance instructions in the literature
accompanying your washing machine.
State of California Proposition 65 Warnings
The California Safe Drinking Water and Toxic Enforcement Act requires the Governor of California to publish a list
of substances known to the State of California to cause cancer, birth defects, or other reproductive harm, and
requires businesses to warn of potential exposure to such substances. This product contains a chemical known to the
State of California to cause cancer, birth defects, or other reproductive harm. This appliance can cause low-level
exposure to some of the substances listed, including benzene, formaldehyde, and carbon monoxide.
WARNING
Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other appliance.
WARNING
4
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SAFETY and PRECAUTIONS
8 Do not reach into the appliance if the tub is moving.
9 Do not install or store this appliance where it will be exposed to the weather or freezing temperatures.
10 Do not tamper with the controls.
11 Hydrogen gas is explosive. If the hot water system has not been used for two weeks or more, before using a
washer, turn on all hot water faucets and let the water flow from each for several minutes. This will release any
accumulated hydrogen gas. The gas is flammable, so do not smoke or use an open flame during this time.
12 Keep the area underneath and around your appliance free of combustible materials (lint, paper, rags, and so on),
gasoline, chemicals, and other flammable vapors and liquids.
13 Do not place items exposed to cooking oil in your washer. Items contaminated with cooking oil may contribute
to a chemical reaction that could cause a load to catch fire.
14 This washer is not designed for maritime use or for mobile installations such as in RVs, aircraft, and other mobile
platforms.
15 Turn off the water faucets and unplug your washer if the machine is to be left for an extended period of time,
such as during vacations.
16 Packaging material can be dangerous for children. There is a risk of suffocation! Keep all packaging away from
children.
17 Always check the inside of your washer for foreign objects before loading laundry. Keep the lid closed when not
in use.
18 Do not repair or replace any part of the appliance or attempt any servicing unless specifically recommended in
this publication or any service manual, with the assumption that you have the understanding and skills to
complete the service/repair in a safe and efficient manner.
Installation Warnings and Precautions
1 Plug the power cord into an 120V AC at 60Hz wall socket rated at 15 amps or higher. Use the socket for this
washer only. Do not use an extension cord.
• Sharing a wall socket with another appliance, using a power strip, or extending the power cord may result in
electric shock or fire.
• Do not use an electric transformer. It may result in electric shock or fire.
• Make sure that the power voltage, frequency, and current match the product's specifications. Failing to do so
may result in electric shock or fire.
2 Remove all foreign substances such as dust or water from the power plug terminals and contact points using a
dry cloth on a regular basis.
• Unplug the power plug and clean it with a dry cloth.
• Failing to do so may result in electric shock or fire.
3 Plug the power plug into the wall socket in the right direction so that the cord runs towards the floor.
• If you plug the power plug into the socket in the opposite direction, the electric wires within the cable may be
damaged and this may result in electric shock or fire.
4 Plug the power plug into the wall socket firmly. Do not use a damaged power plug, or loose wall socket,
because this may result in electric shock or fire.
5 Do not pull or excessively bend the power cord. Do not twist or tie the power cord.
6 Do not hook the power cord over a metal object, place a heavy object on the power cord, insert the power cord
between objects, or push the power cord into the space behind the appliance, because this may result in
electric shock or fire.
7 Do not pull the power cord when unplugging the power plug.
• Unplug the power plug by holding the plug.
• Failing to do so may result in electric shock or fire.
8 If the power plug or power cord are damaged, contact your nearest service center.
9 Do not install on carpet. Install your washer on a level and solid floor that can support its weight. Failure to do so
may result in abnormal vibrations, noise, or problems with the product.
10 The washer is heavy. Two or more people may be needed to install and move the appliance. Failure to do so may
result in bodily or other injuries.
11 Store and install your washer where it will not be exposed to temperatures below freezing or exposed to
outdoor weather conditions. Failure to do so may result in serious leak damage.
12 Position the appliance so that the power plug is easily accessible. Failure to do so may result in electric shock or
fire due to an electrical short circuit.
13 Failure to follow all of the safety warnings in this guide may result in property damage, or injury to persons.
WARNING
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Top-Load Washing Machine
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SAFETY and PRECAUTIONS
Use and Maintenance Warnings and Precautions
1 If the appliance is flooded, cut the power immediately and contact your nearest service center.
2 If the appliance emits a strange noise, a burning smell, or smoke, unplug the power plug immediately and
contact your nearest service center. Failure to do so may result in electric shock or fire.
3 In the event of a gas leak (such as propane or LP gas), ventilate the area immediately. Do not turn any appliance
or light on or off.
• Do not use a ventilating fan.
• A spark may result in an explosion or fire.
4 Do not force the washer lid open while the washer is operating (high-temperature washing, drying, or
spinning).
• Water flowing out of the washer may cause burns or cause the floor to be slippery. This may result in injury.
• Forcing the lid open can damage the product or cause injury.
5 Make sure to remove the packaging (sponge, styrofoam) attached to the bottom of your washer before using it.
6 Do not insert your hand or a metal object under your washer. This may result in injury.
7 Do not attempt to operate this appliance if it is damaged, malfunctioning, partially disassembled, or has missing
or broken parts, including a damaged cord or plug. This may result in electric shock, fire, or death.
8 Do not touch the power plug with wet hands. This may result in electric shock.
9 Do not turn the appliance off by unplugging the power plug while the washer is in operation. Plugging the
power plug into the wall socket again may cause a spark and result in electric shock or fire.
10 Keep all packaging material well out of the reach of children, as packaging materials can be dangerous to
children. If a child places a bag over his or her head, he or she may suffocate.
11 Do not let children or infirm persons use this washer unsupervised. Failure to do so may result in electric shock,
burns, or injury.
12 If you attempt to repair, disassemble, or modify the appliance yourself, do so with care and clear understanding
of safety protocol.
• Do not use any fuse (such as copper, steel wire, etc.) other than the standard fuse.
• It is our recommendation that repairs should only be performed by a qualified service personnel.
• Failure to do so may result in electric shock, fire, problems with the product, or injury.
13 If any foreign substance, such as water, enters the appliance in any area other than the tub, unplug the power
plug and contact your nearest service center. Failure to do so may result in electric shock or fire.
14 If the water supply hose comes loose from the faucet and floods the appliance, unplug the power plug. Failure
to do so may result in electric shock or fire.
15 Do not mix chlorine bleach with ammonia or acids such as vinegar. Incorrect usage can produce poisonous gas,
resulting in serious injury.
16 Do not reach into the washer while parts are moving. Before loading, unloading, or adding items, press the
Start/Pause button and allow the tub to come to a complete stop before reaching inside. Failure to do so may
result in electric shock, injury, or fire.
17 Do not allow children to play on or in the washer. Close supervision of children is necessary when the washer is
used near children. As children grow, teach them the proper, safe use of all appliances. Failure to do so may
result in serious injury.
18 Keep laundry products out of reach of children. Observe all warnings on product labels and follow them. Failure
to do so may result in serious injury.
19 Disconnect this appliance from the power supply before attempting any user maintenance. Pressing the
Power button does not disconnect this appliance from the power supply. Failure to do so may result in electric
shock, injury, or fire.
20 Do not clean the appliance by spraying water directly onto it.
21 Do not use benzene, thinner, or alcohol to clean the appliance. This may result in discoloration, deformation,
damage, electric shock, or fire.
22 Unplug the power plug when the appliance is not being used for long periods of time or during a
thunder/lightning storm. Failure to do so may result in electric shock or fire.
23 Keep hands and foreign objects clear of the lid and latch area when closing the lid. Failure to do so may result in
personal injury.
WARNING
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SAFETY and PRECAUTIONS
24 If the washer is contaminated by a foreign substance, such as detergent, dirt, or food waste, unplug the power
plug and clean the washer with a damp, soft cloth. Failure to do so may result in discoloration, deformation,
damage, or rust.
25 The clear portion of the lid can be broken by a strong impact. Take care when using the washer. If the clear
portion is cracked or broken, it may result in injury.
26 After a water supply failure, or when reconnecting the water supply hose, open the faucet slowly.
27 Open the faucet slowly after a long period of non-use. The air pressure in the water supply hose or the water
pipe may result in damage to a part or in water leakage.
28 If a drain error occurs during an operation, check if there is a draining problem. If the washer is used when it is
flooded because of a draining problem, it may result in electric shock or fire due to an electrical short circuit. Do
not insert your hand or a metal object under the washer. This may result in injury.
29 Insert laundry into the washer completely so that the laundry does not get caught in the lid. If laundry gets
caught in the lid, it may result in damage to the laundry or the washer, or result in water leakage.
30 Make sure that the faucet is turned off when the washer is not being used.
31 Make sure that the water supply hose connectors are properly tightened. Failure to do so may result in property
damage or injury.
32 Open the faucet and check if the water supply hose connector is firmly tightened and that there is no water
leaking before using the product. If the water supply hose connectors are loose, it may result in water leakage.
33 Do not stand on top of the appliance or place objects (such as laundry, lighted candles, lighted cigarettes,
dishes, chemicals, metal objects, etc.) on the appliance. This may result in electric shock, fire, problems with the
product, or injury.
34 Do not operate the appliance with wet hands. This may result in electric shock.
35 Do not spray volatile material such as insecticide onto the surface of the appliance. As well as being harmful to
humans, it may also result in electric shock, fire, or problems with the product.
36 Do not place an object that generates an electromagnetic field near the washer. This may result in injury due to
a malfunction.
37 Since the water drained during a high temperature wash or drying cycle is hot, do not touch the water. This may
result in burns or injury.
38 Do not wash, spin, or dry water-proof seats, mats, or clothing.
39 Do not wash thick, hard mats even if the washer mark is on the care label. This may result in injury or damage to
the washer, walls, floor, or clothing due to abnormal vibrations.
40 Do not operate the washer when the detergent dispenser is removed. This may result in electric shock or injury
due to water leakage.
41 Do not insert your hand into the detergent dispenser after opening it. This may result in injury because your
hand may be caught.
42 Do not place any non-laundry objects, such as shoes, food waste, or animals into the washer. This can cause
abnormal vibrations that can damage the washer, and, in the case of pets, cause severe injury or death.
43 Do not press the buttons using sharp objects, such as pins, knifes, or fingernails. This may result in electric shock
or injury.
44 Do not wash laundry contaminated by oils, creams, or lotions usually found in skin-care shops or massage
clinics. This may result in the rubber seal becoming deformed and water leakage.
45 Make sure that the water inlet pipe is connected and the tap is opened before washing clothes.
46 Do not leave metal objects (safety pins, hair pins, and so on) or bleach in the tub for long periods of time. This
may cause the tub to rust.
• If rust appears on the surface of the tub, apply a neutral cleansing agent to the surface and use a sponge to
clean it. Never use a metal brush.
47 Do not use hot water from water cooling/heating devices. This may result in problems with the washer.
48 Do not use natural hand-washing soap in the washer. If it hardens and accumulates inside the washer, it may
cause problems with the product, discoloration, rust, or bad odors.
49 If using a washing net with this machine (not provided), do not wash laundry items such as bedding in the
washing net. Doing so may result in injury due to abnormal vibrations. Place only smaller items, such as lace
socks and lingerie, in the washing net.
50 Do not use hardened powdered detergent. If it accumulates inside the washer, it may result in water leakage.
51 Do not wash throw rugs or doormats. Doing so may cause sand to accumulate inside the washer, resulting in
mechanical problems.
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Top-Load Washing Machine
www.insigniaproducts.com
INSTALLATION INSTRUCTIONS
Grounding/Earthing
1 This appliance must be properly grounded.
2 Do not ground the appliance to a gas pipe, plastic water pipe, or telephone line.
• Improper grounding may result in electric shock, fire, explosion, or problems with the product.
• Never plug the power cord into a socket that is not grounded correctly. Make sure that the socket you use is
grounded in accordance with local and national codes.
Choosing a Proper Location
1 Do not install this appliance near a heater or inflammable material.
2 Do not install this appliance in a humid, oily, or dusty location, or in a location exposed to direct sunlight or
water (rain drops).
3 Do not install this appliance in a location where gas may leak. Failure to do so may result in electric shock or fire.
4 If the washer is moved to a new location, have it checked and re-installed by a qualified service technician.
Failure to follow this warning may result in electric shock or fire.
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INSTALLATION INSTRUCTIONS
Features
Package contents
Make sure that the following items came with your washer:
Main components
Tie strap
Hose
holder
User Guide
Filter (2)
Note: Use the filters to replace the rubber washers in the water hoses (faucet ends).
Top lid
Cabinet
Faucets and water inlet
hoses (not included)
Adjustable legs (4)
Control panel
Water inlet
valves (on
the back)
Front view
See-through
window
Fabric softener
compartment
Liquid detergent compartment
Bleach
compartment
Door lock
Powdered detergent compartment
Top view
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Top-Load Washing Machine
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INSTALLATION INSTRUCTIONS
Unpacking your washer
• Remove the packing box and lift your washer up and away from the foam base cushion. Open the lid of your
washer to take out all accessories, BUT do not remove the protective foam until your washer is in it’s final location.
This will hold the tub in place while moving.
WARNING
• Packing materials can be dangerous to children. Keep all packing materials (plastic bags, polystyrene, and so on)
well out of the reach of children.
• Do not operate your washer on the foam base cushion. Doing so will result in serious vibration, which could
cause equipment damage or result in physical injury.
Pump cap
Drain hose
Power cord
Back view
Note: Remove to drain the washer for long
term storage or to remove pet hair or other
insoluble items that could interfere with the
washer draining properly.
Foam base
cushion
Protective
foam
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INSTALLATION INSTRUCTIONS
Choosing a location
For best performance, you must install your washer on a solid, level floor.
Wooden floors may need to be reinforced to minimize vibration or unbalanced load situations.
Carpeting and soft tile surfaces can contribute to excessive vibration, which can cause your washer to move slightly
during the spin cycle.
Washer dimensions and installation measurements
WARNING
• Do not install your washer in areas where water may freeze, because your washer always retains some water in
its water valve, pump, and hose areas. Frozen water can damage the belts, pump, hoses, and other components.
• Never install on a platform or weakly supported structure.
A
38 7/16 in. (97.5 cm)
B
43 5/16 in. (110 cm)
C
27 in. (68.6 cm)
D
28 15/16 in. (73.5 cm)
E
56 3/4 in. (144 cm)
B
A
C
D
E
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Top-Load Washing Machine
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INSTALLATION INSTRUCTIONS
If you install your washer in an alcove or closet, the front of the closet must have two unobstructed air openings for
a combined minimum total area of 72 sq. in. (465 sq. cm) with a minimum clearance of 3 in. (7.6 mm) at the top and
bottom. A slatted door with equivalent space clearance is acceptable.
Installing in an alcove or closet
Minimum clearances between your washer and adjacent walls or other surfaces are:
• Either side: 1 in. (2.5 cm)
• Rear: 6 in. (15.2 cm)
• Closet Front: 2 in. (5.1 cm)
• Top: 24 in. (61 cm)
• Gap between the end of the water valve and the wall: 6 in. (15.2 cm)
48 sq. in.
(310 cm²)
24 sq. in.
(155 cm²)
3 in.
(7.6 cm)
3 in.
(7.6 cm)
Recessed area - front view
Recessed area - side view
A
A
B
C
D
E
F
A 1 in. (2.5 cm)
B 27 in. (68.6 cm)
C 2 in. (5.1 cm)
D 28 1/4 in. (71.5 cm)
E 6 in. (15.2 cm)
F 24 in. (61 cm)
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INSTALLATION INSTRUCTIONS
Electrical requirements
Use a 120V AC at 60Hz, 15 amp fuse or circuit breaker. We recommend an individual branch circuit that serves only
your washer.
Electrical grounding is required for your washer.
You must ground your washer. In the event of a malfunction or breakdown, grounding reduces the risk of electric
shock by providing a path of least resistance for the electric current.
Your washer is equipped with a power cord with a three-pronged grounding plug for use in a correctly installed
and grounded outlet.
The outlet must be correctly installed and grounded in accordance with all local codes and ordinances.
Water requirements
To fill your washer in the correct amount of time, the water pressure needs to be between 14 and 116 psi (100 to
800 kPa).
If the water pressure is less than 14 psi (100 kPa):
• The water valve may fail or may not shut off completely.
• The time it takes to fill your washer may be longer than the time your washer controls allow. Your washer will turn
off and report an error. A time-limit is built into the controls to prevent flooding in your home if a hose becomes
loose.
• Water inlet hoses must be purchased separately. You can buy inlet hoses in various lengths up to 8 ft. (240 cm).
Drainage requirements
• The height for the drain standpipe must be no shorter than 39 in. (99 cm) and no higher than 96 in. (244 cm).
• The drain hose must be routed through the drain hose clip to the standpipe.
• The standpipe must be large enough to accept the outside diameter of the drain hose.
WARNING
To reduce the risk of fire, electric shock, or injury to persons, read the Important Safety Instructions
on
page 3 before operating this appliance.
WARNING
Never use an extension cord.
WARNING
• You are responsible for providing adequate electrical services for your washer.
• An incorrectly connected equipment-grounding conductor can increase the risk of electrical shock. Check with
a qualified electrician or service person if you are not sure whether your washer is grounded correctly.
• Do not modify the power cord plug that came with your washer. If the plug does not fit the outlet, have the
correct type outlet installed by a qualified electrician.
• To prevent unnecessary risk of fire, electrical shock, or personal injury, all wiring and grounding must be done in
accordance with the National Electrical Code ANSI/FNPA, No.70 Latest Revision and local codes and ordinances.
• Never connect the ground wire to plastic plumbing lines, gas lines, or hot water pipes.
• The electrical valve, retractor, motor and drain pump of this appliance are intentionally not grounded and may
present a risk of electric shock during serving. Do not contact these electronic devices while the appliance is
plugged in.
CAUTION
To avoid the possibility of water damage:
• Make sure that the water faucets are easily accessible.
• Turn off the faucets when you are not using your washer.
• Periodically check to make sure that water is not leaking from the water hose fittings.
Note
: The drain hose is attached to your washer at the factory.
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INSTALLATION INSTRUCTIONS
Installing your washer
Tools you will need
Step-by-Step instructions
Step 1: Select a location
Before you install your washer, make sure that the location:
• Is a hard, level surface without carpeting or soft flooring that can obstruct ventilation.
• Is away from direct sunlight.
• Has adequate ventilation.
• Is not exposed to freezing temperatures (32° F or 0° C or below).
• Is away from heat sources, such as oil or gas.
• Has enough space so that your washer does not rest on its power cord.
Step 2: Connect the water hoses
1 Make sure that there are rubber washers inside the fittings on one end of each new water hose. A filter with an
integrated washer will be installed on the other end of each hose. Installing the water supply hoses without
rubber washers can cause water leakage.
Note
: The water supply hoses are not supplied with your washer and must be purchased separately.
CAUTION
• Use new water supply hoses. Using old hoses can result in leakage or overflow that can damage your property.
• Do not connect multiple water supply hoses together to increase the length of the hose. Hoses connected this
way can leak and cause electrical shock. If a hose is too short, replace the hose with a longer, high-pressure
hose.
Pliers
Level
Adjustable wrench
(opens to 1 in. [2.5 cm])
Filter
Rubber washer
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INSTALLATION INSTRUCTIONS
2 Insert a filter (provided) in the input end of both hoses, then tighten the hose and faucet fittings by hand until
they are snug. Tighten them an additional two-thirds of a turn with pliers or a wrench. Pull the water supply
hoses downwards to make sure that they are connected securely.
3 Place the unconnected ends of the hoses into a bucket and turn on the faucets connected to the water supply
hoses for 10 or 15 seconds to remove any foreign substances. Turn off the faucets.
4 Connect the ends of the water supply hoses to the water supply intake connections at the top of your washer.
Make sure that the rubber washers are in place. The water supply hose connected to the hot faucet must be
connected to the hot water supply intake and the water hose connected to the cold faucet must be connected
to the cold water supply intake.
CAUTION
Do not overtighten the fittings or apply tape or sealant to the faucets or water supply intakes. This can damage the
fittings.
Notes
:
• If you do not want to use the hot water supply hose, insert a water intake cap into the hot water supply intake hole.
In this case, you must select the Tap Cold option for the water temperature.
• No intake cap is provided with your washer. It must be purchased separately.
HotCold
Filter
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INSTALLATION INSTRUCTIONS
5 Tighten the fittings by hand until they are snug, then tighten them an additional two-thirds of a turn with a
wrench.
6 Turn on the hot and cold water supplies and check all the water supply intake connections and the faucets for
water leaks.
Step 3: Connect the drain hose
Position the other end of the drain hose (the loose end) in one of the following ways:
• Over the edge of a wash basin - Secure the guide to the side of the basin wall with a hook, tape it, or tie it
with a piece of cord to prevent the drain hose from moving.
CAUTION
• Do not overtighten the fittings or apply tape or sealant to the faucets or water supply intakes. This can damage
the fittings.
• Make sure that the water supply hoses are not twisted or bent. A bent or twisted hose can leak and cause an
electric shock due to the water leakage. To ensure the correct water usage, connect both hot and cold water
faucets. If either or both are not connected, an error code could occur.
CAUTION
• Make sure that the connection between the drain hose and the wash basin, standpipe. or laundry tub is not
airtight.
• Failure to slide the drain hose completely over your washer’s drain pipe may result in water leakage.
• Failure to move the clamp or hoop onto your washer’s drain pipe will result in water leakage.
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INSTALLATION INSTRUCTIONS
• In a standpipe - The standpipe must be no shorter than 39 in. (99 cm) and no higher than 96 in. (244 cm).
• In a laundry tub - The laundry tub must be no shorter than 39 in. (99 cm) and no higher than 96 in. (244 cm)
maximum.
Step 4: Level your washer
Determine if your washer is level by checking the position of the tub or by using a level.
1 Slide your washer into position.
CAUTION
Do not use your washing machine without leveling. If your washer is not level, it may:
• Vibrate excessively which can cause your washer to malfunction
• Make excessive noise.
• Indicate error codes E3 or E4 when your washer is running.
Extend the leveling feet only as much as is necessary. If the feet are extended too much, your washer may vibrate.
96 in. (244 cm) max
39 in. (99 cm) min
Hose
retainer
Tie strap
Hose retainer
Tie strap
96 in. (244 cm) max
39 in. (99 cm) min
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INSTALLATION INSTRUCTIONS
2 Open the lid and look from above to see if the tub is centered. If the tub is not centered, readjust the front feet. If
you have a level, check the washer with the level.
Washer is level
Washer not level
Note: To check if the washer is level from side to side, place a level on the top of the washer, behind the lid (see ‘A’ in the
image below). To check if the washer is level from front to back, slide a sheet of thin, stiff cardboard (such as the back of
a legal pad) into the seam between the top and side panels of the washer on the right and left sides, then rest the level
on top of the cardboard (see ‘B’ in the image below). Do not place the level on top of the washer.
Level
Level
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INSTALLATION INSTRUCTIONS
3 If your washer is not level, carefully tilt your washer just enough to adjust the leveling feet on the bottom front
of your washer. Adjust the leveling feet. Turn all four leveling feet in one direction to raise the washer or the
other direction to lower it.
4 Recheck to make sure that your washer is level. Push or rock the top edges of your washer gently to make sure
the washer does not rock. If the washer rocks, readjust the leveling feet. If the lid does not stay open properly,
extend the front leveling feet until the washer is level from front to back.
Step 5: Power your washer
Plug the power cord into a well-grounded, 3-prong, 120V AC at 60Hz approved electrical outlet,
protected by a 15 amp fuse or comparable circuit breaker. Your washer is grounded through the
third prong of the power cord.
Step 6: Run a test cycle
Run a test cycle to make sure that your washer is properly installed.
1 Load about 6 lbs. (2.7 kg) of laundry into the tub.
2 Press the Power button to turn on your washer.
3 Turn the cycle selector to select the Rinse & Spin cycle.
4 Press the Start/Pause button to start the test cycle. Your washer should not rock or vibrate excessively when
water fills the tub, or when washing or spinning. Your washer should drain well during the spin cycle.
CAUTION
• If you detect any water leaks while your washer is filling or draining, check the water connections. See Step 2:
Connect the water hoses on page 13 or Step 3: Connect the drain hose on page 15.
• If your washer rocks and/or vibrates excessively, level it again. See Step 4: Level your washer
on page 16.
Lower
Raise
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OPERATING INSTRUCTIONS
Using your washer
Control panel
# ITEM DESCRIPTION
1 Power button
Press to turn on your washer. Press again to turn off your washer. If you leave your washer on and do not
press the Start/Pause button within 10 minutes, your washer automatically turns off.
2
Start/Pause
button
Press once to start the wash cycle. Press again to pause the cycle. If you pause the cycle, you can add or
remove items, but you cannot change any settings. Press again to restart the cycle.
3 Cycle selector knob
Turn to select a wash cycle. The cycle you select determines the wash pattern for the cycle. For more
information, see Washer options and settings on page 22.
4 Digital display
• The initial display is the total time for the cycle you select.
• While your washer is running, the display shows the cycle process and time remaining in the cycle.
Note: The time shown is an estimate based on normal operating conditions. External factors (such as the load
size, room temperature, incoming water temperature, and water pressure) can affect actual time.
• If you set a delay time for the start of the cycle, the display shows the time when the cycle will end.
• Your washer has a power-off memory feature. When the power is abnormally cut off to your washer
and is later restored, it will continue the current cycle. It displays the total time of the cycle first, then,
after four seconds, it will display the remaining time of the cycle.
5 Pre Soak button
Press to select the Pre Soak option. Press again to cancel. Select this option for heavily soiled items that
need to soak to remove stains and heavy dirt.
Pre Soak occurs after the tub fills and detergent is added, but before the wash process. The agitator will
rotate several times during the process.
6 My Cycle button
Press and hold for three seconds to save your favorite washing cycle and options. When you use it next,
press once to load it.
7 Water Plus button
Press once to increase to the next higher water level. Press again to cancel this function. If the water level is
already set to the highest, the level will not change.
8 Soil button
Press to cycle through the available soil level settings. Selections include Extra Heavy>Heavy>Medium
>Light (indicated by the soil level LEDs). Different soil levels result in different washing times and wash
cycle settings. For more information, see Washer options and settings on page 22.
9 Control lock
Press and hold the Soil and Temp. buttons at the same time for three seconds to turn on the control lock
function. Press and hold these buttons again for three seconds to turn off the function. When the control
lock function is turned on, the only button that works is the Power button and the Soil and Temp.
buttons you use to turn off the control lock.
10 Temp. button
Press to cycle through the available washing water temperatures. Selections include
Hot>Warm>Cold>Tap Cold (indicated by the water temperature LEDs).
The rinse water temperature is always cold.
11
Water Level
button
Press to cycle through the available water level settings. Selections include Auto>High>Medium>Low
(indicated by the water level LEDs). Different water levels result in different washing times and wash cycle
settings. For more information, see Washer options and settings
on page 22.
12 Extra Rinse button
Press to add an extra rinse to the wash cycle. Press again to cancel.
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OPERATING INSTRUCTIONS
Washing a load of laundry
WARNING – To reduce the risk of fire, electric shock, or injury to persons, read the Important Safety Instructions on
page 3 before operating this appliance.
Selecting a detergent
Your washer is designed to use high efficiency (HE) detergents.
• For the best cleaning results, use an HE detergent. We recommend that you do not use a regular detergent. HE
detergents contain suppressors that reduce or eliminate suds. When fewer suds are produced, the load washes
more efficiency and cleaning is maximized.
• Reducing the amount of detergent may reduce the quality of cleaning. Make sure that you:
• Pre-treat stains
• Sort carefully by color and soil level
• Avoid overloading
Step 1: Turn on your washer
Press the Power button to turn on your washer. Your washer’s initial settings are:
• Normal on the cycle selector with displayed time
• Medium for the Soil
• Warm for the Temperature
• Auto for the Water Level
Step 2: Load your washer
1 Sort laundry by fabric type, soil level, color, and load size.
2 Fill the tub with dry, unfolded clothes. Load the tub no more than 3/4 full.
13 button
Press and hold the button for three seconds to choose a sound notification mode. Three different sound
modes can be selected:
Mode 1: All sounds (sound of button and cycle end) are on.
Mode 2: Sound of button is off, the sound of cycle end is on.
Mode 3: All sounds are off.
14 Delay End button
Press and hold this button for three seconds to initiate this function. The initial setting delays the end of
the wash cycle by one hour. Each successive button press adds an additional hour (up to 12 hours). Once
the setting is complete, press the Start/Pause button (if no action is taken, the function will
automatically cancel after five seconds). The wash cycle will start at the appropriate time in order to finish
at the time you set.
To cancel the end-of-wash cycle delay, press this button multiple times until zero is displayed, or press and
hold this button to quickly advance though the settings back to zero.
If the cycle you have selected takes longer than one hour, the number 1 will not be displayed because the
end time is not possible to delay.
For example: Normal cycle will jump from 0 to 2 because it takes an hour to run the cycle and therefore
cannot be set to 1. A modified cycle like Quick Wash could be set to 1.
CAUTION
Before loading your laundry, make sure that you remove coins, keys, and other hard objects, and close zippers.
These items may damage clothes.
Notes
:
• Overloading may reduce washing efficiency, cause excess wear, and possibly cause creasing or wrinkling of the load.
• Wash delicate items such as bras, hosiery, and other lingerie on the Delicates cycle with similar lightweight items.
• When washing big, bulky items (such as rugs or pillows) or a few smaller items (such as stuffed toys or one or two
sweaters) that do not fill the tub completely, add a few towels to improve spin performance.
• Always use the Bulky/Bedding cycle for bulky items.
• When washing heavily soiled loads, do not overload your washer to ensure good cleaning results.
# ITEM DESCRIPTION
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OPERATING INSTRUCTIONS
Step 3: Add detergent and additives to the compartments
Loading the liquid or powder detergent compartment
1 Pour the recommended amount of laundry detergent directly into the detergent compartment before starting
your washer.
2 If you are using color-safe bleach, add it with the detergent to the detergent compartment.
Loading the bleach compartment (liquid bleach only)
• Add chlorine bleach to the bleach compartment. Do not over-fill the compartment.
• There is no water inlet to the bleach dispenser, so the bleach will load directly into the tub when you pour it in.
Loading the fabric softener compartment
• Pour the recommended amount of liquid fabric softener into the softener compartment. The dispenser
automatically releases liquid fabric softener at the correct time during the rinse cycle.
Step 4: Select the appropriate cycle and options for the load
• Turn the cycle selector to select a washing cycle. For information on wash cycles, see Washer options and settings
on page 22.
Note
: When adding color-safe bleach with detergent, both laundry products should be in the same form (liquid).
CAUTION
• Avoid splashing or over-filling the compartment.
• Never pour undiluted liquid chlorine bleach directly onto the load or into the tub. Doing so can damage fabrics,
by weakening of the fibers or stripping the color.
Note
: Do not pour color-safe bleach into the bleach compartment. Instead, add it to the detergent compartment.
CAUTION
• Use the softener compartment ONLY for liquid fabric softeners.
• Do not use the Downy Ball®.
• Do not use liquid fabric softener that is too sticky, as it may not mix with the water sufficiently.
Liquid detergent
compartment
Fabric softener
compartment
Bleach
compartment
Powdered detergent
compartment
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OPERATING INSTRUCTIONS
Step 5: Start your washer
• Press the Start/Pause button to turn on the wash cycle.
Step 6: Unload your laundry
When the wash cycle is complete your washer unlocks the lid. Open the lid and remove the laundry.
Setting the control lock
Your washer has a control lock function to prevent children from playing with your washer. When you turn on the
control lock, the only buttons that work are the Power button and the Soil and Temp. buttons you use to turn
off the control lock.
1 Press and hold both the Soil and Temp. buttons for three seconds. The control lock light turns on.
2 To turn off the control lock, press and hold both the Soil and Temp. buttons for three seconds.
Washer options and settings
• Maximum load weight (dry clothes) = 16.6 lbs. (7.5 kg)
• A double-beep when a button is pressed means that that option is not available for the selected cycle.
• Bolded options are initial settings.
• (dots) indicate optional functions you can select.
Note: If you need to pause the cycle (for example to add or remove items or adjust the load), press the Start/Pause
button, then open the lid after the washer stops. When you are ready to resume washing, close the lid, then press the
Start/Pause button again.
Notes:
• If your washer is not turned on, the control lock can still remain set. Press the Power button, turn on the control
lock function, then press the Power button to turn off your washer. When you want to use your washer, you need
to turn off the lock function.
• If you turn on the control lock function while your washer lid is open, E3 appears on the display. If you do not close
the lid within 20 seconds, your washer sounds an alarm, displays CL, and drains all the water in the tub. To clear the
alarm, press the Power button to turn off your washer.
Cycle Fabric type
Soil level
options
Temp
options
Water
Level
Pre
Soak
Water
Plus
My
Cycle
Extra
Rinse
Delay
End
Signal
*
1*2*3
Normal
Cotton, Linen,
Towels, Shirts,
Sheets, Jeans
Mixed loads
Extra Heavy
Heavy
Medium
Light
Hot
Warm
Cold
Tap Cold
High
Med
Low
Auto
• • • • •
Bulky/
Bedding
Large items like
blankets and
comforters
Extra Heavy
Heavy
Medium
Light
Hot
Warm
Cold
Tap Cold
High
Med
Low
Auto
• • • • • •
Heavy
Duty
Heavily soiled
cotton fabrics
Extra Heavy
Heavy
Medium
Light
Hot
Warm
Cold
Tap Cold
High
Med
Low
Auto
• • • • • •
Whites White fabrics
Extra Heavy
Heavy
Medium
Light
Hot
Warm
Cold
Tap Cold
High
Med
Low
Auto
• • • • • •
Cold
Motion
Cotton, Linen,
Towels, Shirts,
Sheets, Jeans
Mixed loads
Extra Heavy
Heavy
Medium
Light
Tap Cold
High
Med
Low
Auto
• • • • • •
Quick
Wash
Lightly soiled and
small loads
Medium
Light
Hot
Warm
Cold
Tap Cold
Med
Low
• • • • •
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OPERATING INSTRUCTIONS
Delicates
Dress shirts
Blouses
Nylons
Sheer/lacy
Heavy
Medium
Light
Hot
Warm
Cold
Tap Cold
Med
Low
• • • • • •
Rinse &
Spin
Tap Cold
High
Med
Low
Auto
• • •
Drain &
Spin
• •
Tub Clean See page 24 Light Hot High
• •
Cycle Fabric type
Soil level
options
Temp
options
Water
Level
Pre
Soak
Water
Plus
My
Cycle
Extra
Rinse
Delay
End
Signal
*
1*2*3
Note: For vertical axis machines, the operating instructions shall be provided with instructions to the user on how to
properly wash water resistant and water-repellent type clothing, or not to wash water-resistant or water repellent
type clothing. These instructions shall include the following or equivalent:
The user maintenance instructions of an appliance that employs non-current-carrying metal parts within the
enclosure that are accessible during user servicing and not grounded shall include the warning marking required.
WARNING
Failure to closely follow these instructions may result in an abnormal vibrating and out-of-balance condition that
could result in physical injury, property damage, and/or appliance damage.
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USER MAINTENANCE INSTRUCTIONS
Maintaining your washer
Cleaning the exterior
• Use a soft cloth to wipe up all detergent, bleach, or other spills as they occur.
Cleaning the interior
• Clean the interior of your washer periodically to remove any dirt, soil, odor, mold, mildew, or bacterial residue that
may remain in your washer as a result of washing clothes.
• Failure to follow these instructions may result in unpleasant conditions, including odors or permanent stains in
your washer or on your laundry.
• To remove hard water deposits, use a cleaner labeled “Washer safe.”
Cleaning the control panel
• Clean with a soft, damp cloth. Do not use abrasive powders or cleaning pads.
• Do not spray cleaners directly on the panel. The control panel finish may be damaged by some laundry
pre-treatment soil and stain remover products. Apply such products away from your washer and wipe up any
spills or over-spray immediately.
Cleaning the detergent, bleach, or softener compartment
• To remove laundry product residue, wipe with a damp cloth and towel dry.
• You can remove the detergent and softener compartments to clean them. However, the bleach compartment is
not removable, so you must flush the compartment while it is in your washer.
Cleaning the tub
The Tub Clean cycle is a self-cleaning cycle that removes the causes of odors that may occur inside your washer. We
suggest cleaning the tub about once a month.
1 Turn on the washer by pressing the Power button.
2 Turn the cycle selector to Tub Clean.
3 With the tub empty, add one cup of chlorine bleach to the bleach dispenser, or use washing machine cleaner
such as Affresh, Oxiclean, or Tide.
4 Press the Start/Pause button.
Storing your washer
You can damage your washer if you do not remove water from hoses and internal components before storage.
To prepare your washer for storage:
1 Select the Tub Clean cycle and add bleach to your washer. Run your washer through the cycle without a load.
2 Remove the pump cap on the back of the washer near the floor to drain all water from the washer before
storing, then reattach the pump cap.
3 Turn the water faucets off and disconnect the inlet hoses.
4 Unplug your washer from the electrical outlet and leave your washer lid open to let air circulate inside the tub.
This helps prevent odors.
CAUTION
Turn off the water faucets after final use. This shuts off the water supply to your washer and prevents the possibility of damage
from escaping water. Leave the lid open to let the inside of your washer dry out.
CAUTION
Never use the Tub Clean cycle when laundry is in your washer. This may damage the laundry or your washer.
Note: This cycle uses a high water level.
CAUTION
• If your washer has been stored in below-freezing temperatures, allow time for any leftover water in your washer
to thaw out before use.
• The electrical valve, retractor, motor and drain pump of this appliance are intentionally not grounded and may
present a risk of electric shock during serving. Avoid contact with these electronic components.
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USER MAINTENANCE INSTRUCTIONS
Troubleshooting
PROBLEM SOLUTION
My washer does not
start.
• Make sure that your washer is plugged in.
• Make sure that the lid is closed.
• Make sure that the water source faucets are open.
• Make sure that you press the Start/Pause button to start your washer.
• Before your washer starts to fill, it makes a series of clicking noises to make sure that the lid is locked. Your
washer doesn't drain after the lid locks. For automatic cycles: Before filling, and after the lid locks, a load
sensing program starts. Your washer will agitate clothing without water to determine load type, water level,
and cycle time. Then it fills. This can take up to one minute. This is normal. For non-automatic cycles, your
washer fills after the lid locks.
• Make sure that the control lock is not activated. See Setting the control lock
on page 22.
• Check the fuse or reset the circuit breaker.
No water or not
enough water.
• Make sure that both faucets are fully turned on.
• Make sure that the water pressure is in the range listed in Water requirements on page 12.
• Make sure that the water inlet hoses are not kinked. Straighten if necessary.
• Disconnect the hoses and clean the screens. The hose filter screens may be clogged.
• This is a high efficiency washer. It does not fill to the levels of a standard washer. Low water levels are
normal. It is normal for parts of clothing to stick out of the water.
• For automatic cycles: Before filling, and after the lid locks, a load sensing program starts. Your washer will
agitate clothing without water to determine load type, water level, and cycle time. Then it fills. This can take
up to one minute. This is normal. For-non automatic cycles, your washer fills after the lid locks.
My washer vibrates or
is too noisy.
• Make sure that your washer is set on a level surface. If the surface is not level, adjust your washer’s feet to
level your washer.
• Make sure that your washer is not touching any other object.
• Make sure that the laundry load is balanced.
• During the spin process, if clothes are piled to one side of the tub, your washer may stop because of the
imbalance. Your washer tries up to three times to solve the problem automatically. If your washer cannot
solve the problem, try to manually redistribute clothes inside the tub.
• Make sure that there are no pieces of the base foam packaging cushion stuck under your washer.
My washer stops.
• Make sure that the power outlet is a working outlet.
• Check the fuse or reset the circuit breaker.
• Close the lid, then press the Start/Pause button to start your washer. For your safety, your washer does
not spin unless the lid is closed.
• Before your washer starts to fill, it makes a series of clicking noises to make sure that the lid is locked. Your
washer doesn't drain after the lid locks. For automatic cycles: Before filling, and after the lid locks, a load
sensing program starts. Your washer will agitate clothing without water to determine load type, water level,
and cycle time. Then it fills. This can take up to one minute. This is normal. For non-automatic cycles, your
washer fills after the lid locks.
• Sometimes your washer may pause between stages in the cycle. Wait to see if your washer starts again.
• Disconnect the inlet hoses and clean the screens periodically. The hose filter screens may be clogged.
The lid is locked or will
not open.
• Press the Start/Pause button to pause your washer. You cannot open the lid if your washer is running.
• After you pause your washer, it may take a few seconds for the lid lock to release.
• If the lid is locked when your washer is not running, press the Power button to turn on your washer.
• If power fails while your washer is running, when power is restored the lid will be locked and your washer
runs the rest of the cycle.
My washer does not
drain or spin.
• Check the fuse or reset the circuit breaker.
• Close the lid, then press the Start/Pause button to start your washer. For your safety, your washer does
not spin unless the lid is closed.
• Make sure that the drain hose is not kinked. Straighten as necessary.
• Make sure that the height of the drain hose is within specified limits. See Drainage requirements
on
page 12.
• The pipes to your sewer system may be clogged. Contact a plumber or qualified repair professional.
The water temperature
is not correct.
• Make sure that you have selected the correct temperature.
• Make sure that the water source faucets are fully opened.
• Make sure that the hoses are connected to the correct faucet and water intake connections on your washer,
then flush the lines. See Step 2: Connect the water hoses
on page 13.
• Disconnect the hoses and clean the screens. The hose filter screens may be clogged.
Load is too wet at the
end of the cycle.
• Use a high-efficiency detergent to reduce over-sudsing. See Selecting a detergent
on page 20.
• The load may be too small. Very small loads (one or two items) may become unbalanced and not spin out
completely.
26
www.insigniaproducts.com
USER MAINTENANCE INSTRUCTIONS
Understanding the error codes
Your washer is equipped with an automatic error-monitoring system to detect and diagnose problems at an early stage.
Specifications
Water leaks.
• Make sure that all hose connections are tight. See Step 2: Connect the water hoses
on page 13 and Step 3:
Connect the drain hose on page 15.
• Make sure that the end of the drain hose is correctly inserted and secured to the drainage system. See Step
3: Connect the drain hose on page 15.
• Avoid overloading.
• Use a high-efficiency detergent to reduce over-sudsing. See Selecting a detergent on page 20.
The load has too many
suds.
• Use a high-efficiency detergent to reduce over-sudsing. See Selecting a detergent
on page 20.
• If you have “soft” water, reduce the amount of detergent.
• For small or lightly soiled loads, reduce the amount of detergent.
My washer has an
odor.
• Periodically run a Tub Clean cycle to clean the tub. See Cleaning the tub
on page 24.
• Use a high-efficiency detergent to reduce over-sudsing. Excessive suds collect in nooks and crannies and
cause odor. See Selecting a detergent on page 20.
• Dry the interior of your washer after the total cycle has finished.
PROBLEM SOLUTION
ERROR
CODE
POSSIBLE CAUSE SOLUTIONS
E1
When your washer fails to fill
sufficiently within five minutes, or
the water level fails to reach a
certain level within a specified
time.
• Make sure that the lid is not open.
• Make sure that water is not leaking. See No water or not enough water.
on page 25.
• Contact Insignia Customer Care.
E2
The unit takes more than 10
minutes to drain.
• See My washer does not drain or spin.
on page 25.
E3
This error code displays if the
Start/Pause button is
pressed with the washer lid not
fully closed.
• Make sure that the lid is fully closed, then press the
Start/Pause button a
second time if the error occurs. If the error persists, turn the washer power off and
back on to resume.
• Contact Insignia Customer Care.
E4
Your washer is out of balance more
than three times in spin operation.
• See My washer vibrates or is too noisy.
on page 25.
• Contact Insignia Customer Care.
E5
Impact switch failed, your washer is
not leveled.
• Level your washer. See Step 4: Level your washer
on page 16.
• Contact Insignia Customer Care.
F2
The EEPROM failed.
• Contact Insignia Customer Care.
F5
Load sensing failed.
• Contact Insignia Customer Care.
F8
Water level sensor failed.
• Contact Insignia Customer Care.
Fd
Lid lock failed.
• Contact Insignia Customer Care.
C9
The PCB failed.
• Contact Insignia Customer Care.
CL
The lid has been open for over
20 seconds with the control lock
function activated.
• Press the Power button to turn off your washer.
• Turn off the control lock function. See Setting the control lock
on page 22.
• Contact Insignia Customer Care.
Dimensions (H × W × D) 43 5/16 x 27 × 28 15/16 in. (110 × 68.6 × 73.5 cm)
Weight Net: 130 lbs. (59 kg)
Gross: 143.3 lbs. (65 kg)
Power 120V AC at 60Hz
Current draw 10A
Display type LED
Display color White
Motor Series
27
Top-Load Washing Machine
www.insigniaproducts.com
ONE-YEAR LIMITED WARRANTY
Best Buy, or its Authorized Partner of Insignia branded products, warrants to you, the original purchaser of this new Insignia branded product
(“Product”), that the Product shall be free of defects in the original manufacture of the material or workmanship for a period of one (1) year from
the date of your purchase of the Product or the date of delivery (if later than the date of purchase) (“Warranty Period”).
For this warranty to apply, your Product must be (i) purchased in the United States or Canada from a Best Buy branded retail store, online at
www.bestbuy.com or www.bestbuy.ca, or from Best Buy’s Authorized Partner, and (ii) packaged or sold with this warranty statement.
The term “Best Buy”, as used in this warranty, refers to Best Buy branded retail stores, www.bestbuy.com
, www.bestbuy.ca, and Best Buy’s
Authorized Partner.
Because Insignia cannot control the quality of products sold by unauthorized sellers, this warranty applies only to Products that were purchased
from Best Buy or an Insignia Authorized Partner, unless otherwise prohibited by law. Insignia reserves the right to reject warranty claims for
Products purchased from unauthorized sellers, including unauthorized websites.
REPAIR OR REPLACEMENT, AS PROVIDED UNDER THIS WARRANTY, IS YOUR EXCLUSIVE REMEDY FOR BREACH OF WARRANTY. INSIGNIA SHALL
NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR THE BREACH OF ANY EXPRESSED OR IMPLIED WARRANTY ON THIS
PRODUCT, INCLUDING, BUT NOT LIMITED TO, LOST DATA, LOSS OF USE OF YOUR PRODUCT, LOST BUSINESS, OR LOST PROFITS. INSIGNIA
PRODUCTS MAKES NO OTHER EXPRESS WARRANTIES WITH RESPECT TO THE PRODUCT. ALL EXPRESSED AND IMPLIED WARRANTIES FOR THE
PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE WARRANTY PERIOD SET FORTH ABOVE AND NO WARRANTIES, WHETHER EXPRESSED
OR IMPLIED, WILL APPLY AFTER THE WARRANTY PERIOD. SOME STATES, PROVINCES, AND JURISDICTIONS DO NOT ALLOW LIMITATIONS ON (i)
HOW LONG AN IMPLIED WARRANTY LASTS, (ii) EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, or (iii) LIMITATION OF
INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU
SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE OR PROVINCE TO PROVINCE.
How long does the coverage last?
The Warranty Period lasts for 1 year (365 days) from the date you purchased the Product or the date of delivery (if later than the date of
purchase). Your purchase date is printed on the receipt you received with the Product. In the event that Authorized Partner ceases to sell the
covered Insignia branded product, this warranty shall terminate for that product and there shall be no repair or replacement of the Product.
What does this warranty cover?
During the Warranty Period, if the original manufacture of the material or workmanship of the Product is determined to be defective by an
authorized Insignia repair center or store personnel, Insignia will (at its sole option): (1) repair the Product with new or rebuilt parts; or (2) replace
the Product at no charge with new or rebuilt comparable products or parts. Products and parts replaced under this warranty become the
property of Insignia and are not returned to you. If service of Products or parts are required after the Warranty Period expires, you must pay all
labor and parts charges. This warranty lasts as long as you own your Insignia Product during the Warranty Period. Warranty coverage terminates
if you sell or otherwise transfer the Product.
How to obtain warranty service?
If you purchased the Product at a Best Buy retail store location or from a Best Buy online website (www.bestbuy.com or www.bestbuy.ca), please
take your original receipt and the Product to any Best Buy store. Make sure that you place the Product in its original packaging or packaging that
provides the same amount of protection as the original packaging. If you purchased your Product from an Authorized Partner, call Insignia at
1-877-467-4289.
To obtain warranty service, in the United States and Canada call 1-877-467-4289. Call agents may diagnose and correct the issue over the phone.
If you purchased the Product from an Authorized Partner other than Best Buy, please call 1-888-BESTBUY in the United States or 1-866-BESTBUY
in Canada. You will be asked to provide proof of purchase and to return your Product to Best Buy. Make sure that you put the Product in its
original packaging or packaging that provides the same amount of protection as the original packaging.
Where is the warranty valid?
This warranty is valid only in the United States and Canada to the original purchaser of the product from an Authorized Partner, in the country
where the original purchase was made.
What does the warranty not cover?
This warranty does not cover:
• Food, beverage, and or medicine loss/spoilage.
• Damage to other products caused by a power surge or other similar issue while connected to the Product.
• Customer instruction/education.
• Installation.
• Set up adjustments.
• Cosmetic damage.
• Damage due to weather, lightning, and other acts of God, such as power surges.
• Accidental damage.
• Misuse.
• Abuse.
• Negligence.
• Commercial purposes/use, including but not limited to use in a place of business or in communal areas of a multiple dwelling
condominium or apartment complex, or otherwise used in a place of other than a private home.
• Modification of any part of the Product, including the antenna.
• Display panel damaged by static (non-moving) images applied for lengthy periods (burn-in).
• Damage due to incorrect operation or maintenance.
• Connection to an incorrect voltage or power supply.
• Damage due to attempted repair by any person not authorized by Insignia to service the Product.
• Products sold “as is” or “with all faults”.
• Consumables, including but not limited to batteries (i.e. AA, AAA, C etc.).
• Products where the factory applied serial number has been altered or removed.
• Loss or Theft of this product or any part of the product.
• Display panels containing up to three (3) pixel failures (dots that are dark or incorrectly illuminated) grouped in an area smaller than one
tenth (1/10) of the display size or up to five (5) pixel failures throughout the display. (Pixel based displays may contain a limited number of
pixels that may not function normally.).
• Failures or Damage caused by any contact including but not limited to liquids, gels or pastes.
28
NS-TWM41WA5
www.insigniaproducts.com
Contact Insignia:
1-877-467-4289
www.insigniaproducts.com
INSIGNIA is a trademark of Best Buy and its affiliated companies.
*Distributed by Best Buy Purchasing, LLC
7601 Penn Ave South, Richfield, MN 55423 U.S.A.
©2025 Best Buy. All rights reserved
www.insigniaproducts.com
1-877-467-4289 (U.S. and Canada)
INSIGNIA is a trademark of Best Buy and its affiliated companies.
Distributed by Best Buy Purchasing, LLC
7601 Penn Ave South, Richfield, MN 55423 U.S.A.
©2025 Best Buy. All rights reserved.
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