Printed in China
The product is warranted against defects in materials and workmanship under normal use and
service for a period of one year from the date of original purchase when delivered to you in new
condition in its original container, warranty repair or replacement shall not extend the original
warranty period of the product, a dated proof of purchase is required at the time of warranty
service, a copy of your dated bill of sale will satisfy this requirement.
This warranty does not cover accessories or consumables, such as light bulbs, as to which
there shall be no warranty or replacement.
This limited warranty covers all defects encountered in normal use of the product and does not
apply to the following cases:
1. Loss or damage of the product due to abuse, neglect, mishandling, improper packaging,
alteration, accident, electrical current fluctuation, improper use, failure to follow operating or
maintenance instructions prescribed in Brightown safety instructions or other documentation,
the user's manual or other documentation for the product.
2. Use of other parts or supplies(other than those sold by Brightown) that cause
3. If the product's model number or dating defaced, altered or removed.
to operate as set forth in
damage to the
product.
Brands Family: Brightown, Givebest
dropping, scratches and abrasion will be presumed to generate from misuse, abuse or failure
US +1 (888) 550 1319
Mon-Fri 8AM-10PM(EST)
For customer service and warranty, contact us here
15. Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this
may cause an electric shock or fire, or damage the appliance.
16. To prevent a possible fire, do not block air intakes or exhaust in any manner. Do not use
on soft surfaces, like a bed, where opening may become blocked.
17. This appliance has hot and arcing or sparking parts inside. Do not use it in areas where
gasoline, paint or flamable liquids are used or stored. This fireplace should not be used
as a drying rack for clothing. Christmas stockings or decorations should not be hung in
the area of it.
18. Use this appliance only as decribed in the manual. Any other use not recommened by
the manufacturer may cause fire, electric shock or injury to persons.
19. This heater may include a visual alarm to warn that parts of the heater are getting
excessive hot. If the alarm flash immediately turn the heater off and inspect for any
objects on or adjacent to the heater that may cause high temperatures.
DO NOT OPERATE THE HEATER WITH ALARM FLASHING.
SAVE THE INSTRUCTIONS
Safety Information
Federal Communications Commission Interference Statement
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment generates,
uses and can radiate radio frequency energy and, if not installed and used in accordance with
the instructions, may cause harmful interference to radio communications. However, there is
no guarantee that interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be determined by turning
the equipment off and on, the user is encouraged to try to correct the interference by one or
more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
• Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions: (1) This device may not cause harmful
interference, and (2) this device must accept any interference received, including interference
that may cause undesired operation.
FCC Caution: Any changes or modifications not expressly approved by the party responsible
for compliance could void the user's authority to operate this equipment.
WARNING:
Cancer and Reproductive Harm - www.P65Warnings.ca.gov
3
SE
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LEG ASSEMBLE
Screw driver NOT included
4
CAUTION - Risk of Fire - Do Not Operate Without Legs(Base) Attached
PRODUCT OVERVIEW
1
2
3
4
1. Heating area
2. Front cover and
Realistic flame and logs glowing
6. Temperature display
10. Power on/off
8. Flame level
9. Temperature
7. Timer
3. Control panel
5
5
4. Leg
5. Door handle
C
F
6
7
8
9
CONTROL PANEL
10
CAUTION – High temperature, keep electrical cords, drapery,
and other furnishings at least
3 feet (0.9 m) from the front of
the heater and away from the side and rear.
Plug into an appropriate voltage AC 120V outlet, The unit will enter standby mode with
display screen on red. Your heater is ready for use now.The flame effect feature is majority
red visible from a point 10 feet (3 m) in front of the center of the heater and 5 feet (1.5 m)
above the floor, and it is energized whenever the on-off switch is in the on position.
OPERATION
1. By Buttons on Control Panel
2. By Rmote Control
Press the button to power on or off the unit.
Press and hold about 10 seconds during powering on to lock the unit, the front flame effect
display will flash. Hold again for about 10 seconds to unlock.
Press the button repeatedly to switch to desired temperature from 17 to 27
(62 to 82 ).
F
Press the button repeatedly to set the timer to 30 minutes, 1H to 9H or 00 (off).
Press the button to power on or off the unit.
Press the button repeatedly to switch to F5 to F1 or set off flame level.
C
Press the button repeatedly to switch to desired temperature from 17 to 27
(62 to 82 ).
F
Press the button repeatedly to set the timer to 30 minutes, 1H to 9H or 00 (off).
C
Press the button repeatedly to set the flame speed to S1-S5.
8
Flame Level
Temperature
Flame Speed
Timer
Press and hold the button about 3 seconds to switch between and .
C
F
C
F
Press the button repeatedly to switch to F5 to F1 or set off flame level.
TROUBLESHOOTING
Display shows “ ”
Display shows “ ”
Display shows “ ”
The thermostat sensor
is broken or disconnected.
The thermostat sensor
short circuited.
Manual Reset overheat protection
has triggered.
Unplug the replace, remove the
back panel of the replace and
check that the thermostat is plugged
into the main circuit board. If this
does not solve the problem, contact
customer service for a replacement
thermostat sensor.
Contact customer service for a
replacement thermostat sensor.
Inspect the heater and check
that the air inlets and outlets are
not blocked as this may cause
overheating. Unplug the heater for
30 minutes and allow it to cool down.
Re-plug and operate, but monitor the
heater for signs of overheating. If the
problem persists, discontinue use of
the heater and contact customer
service.
No power, logs do not glow.
No power to the unit
Check that unit is plugged into a
standard 120V outlet. Press power
button several times, make sure power
is set at “ON” position.
Heater does not
blow warm air.
Cool down cycle.
Normal operation. Heater will
continue to run for less than one
minute before shutting down. Times
will vary based on temperatures.
During this time cool air will blow.
9
With the power on, press and hold
the POWER button on the control
panel for 10 seconds. Once re-
enabled the embeded lights will
ash multiple times.
The heater is disabled.Flame effect works, but heater
does not functon and the embeded
ashes when the heater button is
pressed.
Press ame button several times.
Adjust the temperature settings
to ensure that the thermostat is
set higher than the current room
temperature.
Flame effect turned off
Thermostat setting is preventing
heater from turning on.
Logs glow, but no ame effect.
Heater does not blow warm air.
ISSUE
POSSIBLE CAUSES
SOLUTIONS
