AP400 Printer
User's Guide
Regulatory model: PT-1107B
Avision Inc.
1. Getting Started
2. Installing Your Machine
3. Printing
4. Customizing the Product’s
Configurations
5. Maintaining the Machine
6. Replacing the Consumables
7. Troubleshooting
8. Specifications
ii
Safety During Operation
In this manual, the following important symbols are used:
WARNING:
Indicates potentially hazardous situations, which if instructions are not followed, could result in
death or serious injury.
CAUTION:
Indicates a potentially hazardous situation which, if instructions are not followed, may result in
minor or moderate injury or damage to property.
Important:
Indicates operational requirements and restrictions. Please read and follow these instructions
to ensure a proper operation and to avoid damage to the machine.
Note:
Indicates further explanation or clarification. Reading this is highly recommended.
WARNING:
To avoid hazardous electric shock or fire, do not remove any covers or screws other than those
specified in this manual.
CAUTION:
To reduce the risk of fire, use only no.26AWG or larger telecommunication line cord.
Disconnect the power plug by pulling the plug, not the cable.
Do not touch the metal fingers of the ADF pad module. The edges are sharp and touching
them may result in injury.
Notice
Important
Do not make copies of any item for which copying is prohibited by law.
Copying the following items are normally prohibited by the local law:
Bank bills, revenue stamps, bonds, stock certificates, bank drafts, checks, passports,
driver's licenses.
This machine is equipped with a function that prevents making counterfeit bank bills. Due
to this, images similar to bank bills may not be copied properly.
iii
Copyrights and Trademarks
Ethernet is a registered trademark of Xerox Corporation.
Microsoft, Windows, Windows 7, Windows 8, Windows 10, and Windows 11 are registered
trademarks of Microsoft Corporation in the United States and/or other countries.
Other product names used herein are for identification purposes only and may be trademarks of
their respective companies. We disclaim any and all rights to those marks.
Warranty
The information contained in this document(s) is subject to change without notice.
The manufacturer makes no warranty of any kind with regard to this material, including, but
not limited to, the implied warranties of fitness for a particular purpose.
The manufacturer shall not be liable for errors contained herein or for incidental or
consequential damages in connection with the furnishing, performance, or use of this material.
When this printer has no operation for an extended period of time
Note: If the printer is idle for a period of time (for example, overnight),
turn off the printer with the power switch. If the printer is idle for a
longer period of time (such as holidays), unplug the power cord from
the electrical outlet to prevent danger.
Take care to remove the paper from the paper tray and store it in the wrapper to
prevent the paper from getting wet.
Disposal of Waste Equipment by Users in Private Union
This symbol on the product or on its packaging indicates that the product can not be disposed
of with your other household waste. Instead it should be sent to appropriate facilities for
recovery and recycling in an effort to protect human health and the environment. Fore more
information about where you can drop off your waste equipment for recycling, please contact
your local city office, your household waste disposal service or the shop where you purchased
the product.
iv
Federal Communications Commission (FCC) compliance information
statement
Part 15
The product has been tested and found to comply with the limits for a Class A digital device
pursuant to Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1)
this device may not cause harmful interference and (2) this device must accept any interference
received including interference that may cause undesired operation.
The FCC Class A limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment. This equipment
generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual may cause harmful interference in which case the user
will be required to correct the interference at his own expense.
European Union Regulatory Notice
Products bearing the CE marking comply with the following EU Directives:
Low Voltage Directive 2014/35/EC
EMC Directive 2014/30/EC
Restriction of the use of certain hazardous substances (RoHS) Directive 2011/65/EU
CE compliance of this product is valid if powered with the correct CE-marked AC adapter provide
by Avision.
This product satisfies the Class A limits of EN55022, EN55024, safety requirements of EN 60950
and ROHS requirements of EN50581.
CE Warning
This is a class A product. In a domestic environment this product may cause radio interference
in which case the user may be required to take adequate measures.
v
Safety Information
When using this equipment, the following safety precautions should always be followed.
Safety During Operation
In this manual, the following important symbols are used:
WARNING:
Indicates potentially hazardous situations, which if instructions are not
followed, could result in death or serious injury.
CAUTION:
Indicates a potentially hazardous situation which, if instructions are not
followed, may result in minor or moderate injury or damage to property.
Important:
Indicates operational requirements and restrictions. Please read and follow these instructions
to ensure a proper operation and to avoid damage to the machine.
Note:
Indicates further explanation or clarification. Reading this is highly recommended.
The following symbols indicate that the related section includes safety warnings. Specific points
of attention are indicated inside the symbol.
[General warning]
[Warning of high temperature]
[Warning of danger of electrical shock]
The following symbols indicate that the related section includes information on prohibited
actions. Specifics of the prohibited action are indicated inside the symbol.
[Warning of prohibited action]
[Disassembly prohibited]
vi
The following symbols indicate that the related section includes information on actions which
must be performed. Specifics of the required action are indicated inside the symbol.
[Alert of required action]
[Remove the power plug from the outlet]
Installation and the Operating Environment
Warning
Do not install the equipment near direct sun light, heating or air conditioning
units. Direct sunlight or high temperature may damage the machine.
Do not install the equipment in a humid or dusty place. If dust or dust adheres
to the power plug, clean the plug to avoid fire or electric shock.
Keep the vent hole on the back of the printer at least 10 cm away from the wall
to avoid overheating and fire.
Do not place or store the device:
Outdoors
Near excessive dirt or dust, water, or heat sources
In locations subject to shocks, vibrations, high temperature or humidity,
direct sunlight, strong light sources, or rapid changes in temperature or
humidity
Place the equipment securely on an even, flat surface. Tilted or uneven surfaces
may cause mechanical or paper-feeding problems.
Do not locate the device on rackety or aslope tables. Do not locate the device on
unstable surface. The device may fall down and this may result in injury.
Place the device close enough to the computer so that the interface cable can
easily reach between the device and the computer.
Do not place a coffee cup, vase, or other liquid-filled container on the machine.
Spillage can damage the machine’s electrical parts and insulation.
Make good use of the recycled paper while printing.
Caution
Place the device in an independent, well-ventilated area.
Place the device in a place with good environmental conditions. Operating the
machine beyond the recommended temperature and humidity may cause an
electrical fire.
Do not place heavy objects on the unit. It may cause unbalance and the device
may fall down. This may result in injury.
vii
Do not place the device in any position that may obstruct the output of the unit,
as it may cause paper jams.
Safety Information During Operpation
Warning
To prevent fires, do not use flammable sprays near the machine.
Never attempt to open any fixed cover. Otherwise there is danger of electric
shock, fire and laser beam and may cause blindness.
Never disassemble, modify, or attempt to repair the device or device option by
yourself, except as specifically explained in the device's documentation. This
could cause fire, electrical shock, or injury.
Do not attempt to alter the machine or its parts. Avoid contact with the internal
high voltage part or the laser light beam, it may cause electric shock or
blindness.
If this product becomes inordinately hot or emits smoke, or unusual odor or
noise, immediately turn OFF the power switch, unplug the power cord from the
power outlet, and then call your authorized service representative. If you keep on
using it as is, a fire or electrical shock could result.
Take care not to drop paper clips, staples, or any other metal objects into the
machine.
The inside of this product has areas subject to high temperature, which may
cause burns. When checking the inside of the unit for malfunctions such as paper
mis-feed, do not touch the locations (around the fusing unit, etc.) which are
indicated by a “Caution! Hot Surface” caution label.
Under normal conditions the small quantities of ozone gas produced by the
machine are harmless. However, if the machine is used for an extended period or
within a small room, you should make sure that the area is adequately
ventilated. Also ventilate the room if you notice the machine smells after a
period of frequent or extended use.
Do not attempt to remove the covers and panels which have been fixed to the
product. Some products have a high-voltage part or a LSU beam source inside
that could cause an electrical shock or blindness.
Do not modify this product, as a fire, electrical shock, or breakdown could result.
If the product employs a LSU printhead, the LSU beam source could cause
blindness.
If this product has been dropped or its cover damaged, immediately turn OFF the
power switch, unplug the power cord from the power outlet, and then call your
authorized service representative. If you keep on using it as is, a fire or electrical
shock could result.
viii
Take appropriate emergency measures when the following conditions occur
When toner gets into your eyes, wash it off with water until your eyes are
not painful. If the situation is serious, ask a doctor for treatment.
When the toner gets on your skin, wash it off with soap and rinse it off.
When you are in the toner inlet, leave the dust location immediately and
rinse with plenty of water.
When the toner is in the abdomen, spit it out and consult a doctor.
Do not use the device with wet hands.
Unplug the device and the USB cable, and refer servicing to qualified service
personnel under the following conditions:
Liquid has entered the device.
Object has entered the device.
The device has been dropped, or the case has been damaged.
The device does not operate normally (i.e. appearance of smoke, strange
smell, odd noise, etc.), or exhibits a distinct change in performance.。
Caution
When there is paper jam inside the machine, be sure to remove it thoroughly. The
remaining paper in the machine may cause a fire. When the paper is attached to
an invisible or difficult-to-see area, do not remove it by force to avoid injury and
contact the service personnel or dealer for help.
The temperature inside of the machine may be very hot. When the paper jam is
released, note any warning labels and do not touch it to avoid burns. It is
recommended to clear the jam after the machine has cooled down.
When clearing paper jams, refer to the instructions in this manual.
When using a large number of copies of the machine for a long time, keep the
indoor air flowing. Otherwise you may feel a headache.
Unplug the device’s power cord and USB cable before cleaning.
About the Consumables
Caution
Do not unpack the consumables and store the machine’s consumables in any
of these locations:
Outdoors
Near excessive dirt or dust, water, or heat sources
In locations subject to shocks, vibrations, high temperature or humidity,
direct sunlight, strong light sources, or rapid changes in temperature or
humidity
ix
Do not throw the toner cartridge into the fire. After the toner remaining in the
crucible comes into contact with the fire, the powder may explode and cause
personal injury.
Caution
Do not discard the discarded toner cartridges. Please put the used waste toner
cartridges in the supplied plastic bags and return them to the dealer or service
personnel. (For the customer service locations around the company, please refer
to our website.). The latter will recycle the used toner cartridge in accordance with
relevant regulations.
The used consumables must be disposed of properly and in accordance with local
environmental regulations, or disposed of by the company's designated dealer.
Safety Information when using power cord and the USB cable
Warning
Plug the power cord securely into the outlet. Do not touch the pins of the power
cord plug with any metal objects as they may touch dangerous voltage points or
short circuit. This can cause fire, electric shock or injury. Failure to do so may
result in a fire or electric shock.
Before disconnecting the plug, turn the machine off. Make sure your hands are
dry. Hold the plug itself, not its cord, when disconnecting it from the receptacle.
Do not share the power with other high-powered devices, as this may result in fire
or electric shock.
Do not use extension cords as this may result in fire or electric shock.
Always use the correct AC power source. For future transportation and handling,
please keep all packaging materials for this product.
Use only the USB cable that came with your device and avoid abrasions, cuts,
fraying, crimping, and kinking. Using any other USB cable could cause fire,
electrical shock, or injury.
Do not store the cables in the following locations:
Outdoors
Near excessive dirt or dust, water, or heat sources
In locations subject to shocks, vibrations, high temperature or humidity,
direct sunlight, strong light sources, or rapid changes in temperature or
humidity
Keep the supplied USB cable, etc., in a location that is out of reach of children to
avoid the risk of injury.
Please put the packaging materials such as the supplied plastic bags in a place
that children cannot obtain or discard them to avoid the risk of suffocation.
x
Caution
If you are not using the device for a long time, remove the USB cable from the
connector.
This product has a power-saving mode and a standby mode. The zero-energy
state can be achieved only when the product is connected without any external
input power.
At least every year, please disconnect the power cord from the wall outlet to
check whether the power cord is exposed, damaged, cracked, dent, hot, pin
deformation or any burnt marks. If these conditions exist, please do not use the
power cord again and contact the authorized service personnel or dealer.
Make sure the power cord is plugged into a grounded electrical outlet, otherwise it
may cause a fire or electric shock.
Be sure to fully plug the power cord into a wall outlet. Failure to completely insert
may cause unstable connections and heat build-up, creating an unsafe condition.
When disconnecting the power cord from the wall outlet, be sure to pull the plug,
not the power cord, as this may damage the power cord and cause a fire or
electric shock.
To repair the machine, be sure to disconnect the power cord from the wall outlet.
Make sure the power cord is firmly secure and will not trip over.
SAFETY INSTRUCTION
This printer is a printer which is operated by means of a LSU (Laser Scanning Unit). There is no
possibility of danger from the LSU, provided the printer is operated according to the instructions
in this manual. Since radiation emitted by the laser beam is completely confined within
protective housings and external covers, the laser beams cannot escape from the machine
during any phase of user operation.
xi
Table of Contents
1 Getting Started ...................................... 1
Introduction ...................................................................................... 1
Features ............................................................................................ 1
External View .................................................................................... 3
The Front View ............................................................................... 3
The Rear View................................................................................. 4
Package Contents.............................................................................. 5
The Control Panel .............................................................................. 6
Preinstallation Information ............................................................... 7
2 Installation ............................................ 8
Precautions ....................................................................................... 8
Installing the Toner Cartridge ........................................................... 9
Installing the Developing Unit ......................................................... 16
Installing the Drum Unit.................................................................. 19
Lifting Up the Output Bin ................................................................. 21
Loading The Main Input Tray ........................................................... 22
Paper sizes and weights used for Tray 1~4 .................................. 24
Loading the Manual Tray ................................................................. 25
Paper sizes and weights used for Manual Tray ............................. 27
Connecting to Power ....................................................................... 29
Turning On The Printer .................................................................... 29
Connecting to the Network .............................................................. 30
Installing the Printer Driver ............................................................ 31
For USB Interface Users ............................................................... 31
For Network Interface Users ........................................................ 33
Changing the Product ’s IP Address in a Wired Network............... 35
3 Printing ................................................ 36
Normal Printing............................................................................... 36
2-Sided Printing .............................................................................. 37
Combining Multiple Pages into One Sheet of Paper .......................... 39
Enhancing Your Print Quality........................................................... 41
More Printing Features .................................................................... 42
The Basic Tab................................................................................ 42
The Paper Tab ............................................................................... 44
The Layout Tab ............................................................................. 45
xii
The Watermark Tab...................................................................... 47
The Duplex Tab ............................................................................ 52
The Job Build Tab ......................................................................... 55
The More Tab ............................................................................... 56
4 Configuring the Machine ...................... 57
Customizing System’s Settings via the Control Panel ....................... 57
Menu Items on the LCD Screen ........................................................ 58
Customize System’s Settings via the Embedded Web Page .............. 62
Setting Items on the Webpage ........................................................ 63
5 Troubleshooting ................................... 67
Monitoring Your Printer Using Printer Status Monitor ...................... 67
Accessing Printer Status Monitor ................................................. 67
Getting Printer Status Details ...................................................... 68
Clearing A Warning or Error Message .............................................. 71
Technical Support ........................................................................ 97
6. Maintaining the Machine ...................... 98
Cleaning the Drum Charger ............................................................. 98
Cleaning the Paper Tray Rollers ..................................................... 100
Cleaning the Manual Tray Roller .................................................... 102
Installation Step ........................................................................ 103
Cleaning the Toner Cartridge ......................................................... 104
Remove the Toner Cartridge ...................................................... 104
Install the Toner Cartridge ......................................................... 105
Cleaning the Paper Path ................................................................ 106
7. Replacing the Consumables ............... 108
Replacing the Waste Toner Can ..................................................... 110
Removing the Waste Toner Can ................................................. 110
Reinstalling the Waste Toner Can .............................................. 112
Replacing Toner Cartridge ............................................................. 113
Removing the Toner Cartridge ................................................... 113
Installing the Toner Cartridge .................................................... 114
Replacing the Paper Tray Rollers ................................................... 115
The removing steps .................................................................... 115
The reinstallation steps .............................................................. 117
Replacing the manual tray rollers and pad ..................................... 118
The removing procedure ............................................................ 118
The reinstallation procedure ...................................................... 119
xiii
Replacing the Drum Unit ............................................................... 120
The Removing Procedure ............................................................ 120
Reassembling Steps: ................................................................... 121
Replacing the Developing Unit ....................................................... 123
The Removing Steps: .................................................................. 123
Replacing the Fuser....................................................................... 127
The Removing Steps ................................................................... 127
Reinstallation Steps .............................................. 錯誤! 尚未定義書籤。
8. Specifications .................................... 133
1 Getting Started
1
1 Getting Started
Introduction
Thank you for choosing Avision’s state-of-the-art printer which can be used for local
printing and network printing up to A3 size.
Features
This product provides the following features to make your print out more efficient
and effective.
Print on Both Sides: Prints two pages (one on each side) on a single sheet of
paper.
Collate: Prints multiple copies at one time and sorts the printed pages.
User’s Guide
2
Support A3 size: The product allows you to print up to A3 size.
Print Multiple Pages on a Single Sheet: Prints two or four pages of the
original on a single sheet of paper. A maximum of 16 pages can be printed on a
single sheet of paper.
Print Watermark: Print text such as confidential, important content or image
in the background.
1 Getting Started
3
External View
The Front View
1. Top Output Bin
6. Side Cover Handle
2. Control Panel
7. Manual Tray Handle
3. Front Cover
8. Manual Tray
4. Tray 1
9. Side Door of Tray 2
5. Tray 2
7
8
1
3
2
4
9
5
6
User’s Guide
4
The Rear View
1. USB 3.2 Gen 1x1
Used to connect to a computer via a
USB cable.
2. LAN Port
Used to connect to a network via an
etheret cable.
3. Power Receptacle
Used to plug a power cable.
1
2
3
1 Getting Started
5
Package Contents
Main Unit
Toner Cartridge
Drum Unit
Developing Unit
Power Cable
USB Cable
Software CD (including
driver and user’s guide)
User’s Guide
6
The Control Panel
Buttons
Description
Cancel button: Stops printing at any time and lets you
exit the menu.
Power button: Press to turn on or long press to turn off.
Menu: Press to select settings.
/
Up/Down Key: Press to scrolls through the options.
Confirm key: Accept an option.
Back key: Return to the previous menu level.
Error LED: Flashes in red to indicate error status.
LAN LED: Turns solidly on in green color when the
network cable is connected. Turns off when the network
cable is unplugged.
Ready LED: Turns solidly on in green in ready status.
LCD-Display: Displays status, options and errors.
1 Getting Started
7
LCD-Display: Display status, options, and errors.
M A5
1 LGL
2 LTR
3 A4
4 LTR
Ready
10.1.23.110
Item
Description
Ready
IP Address
A valid IP address indicates a successful network
connection and a valid IP obtaining from DHCP server.
0.0.0.0 indicates the network cable has not been
connected or DHCP server is not available.
M/1/2/3/4
M: Indicates Manual Tray。
1~4: Indicates the 1
st
, 2
nd
, 3
rd
, or 4
th
tray. (The 3
rd
and
4
th
tray are optional)
A4
Indicate paper size in tray.
/
Indicate paper orientation in tray.
Indicate paper volume percentage in tray (0%、25%、
50%、75%、100%)。
0%: /25%: /50%: /75%: / 100%:
Only 100% or 0% can be displayed in the Manual Tray.
: Tray can not be used.
Display status
and IP address.
User’s Guide
8
2 Installation
Precautions
Do not install the equipment near heating or air conditioning units.
Do not install the equipment in a humid or dusty place.
It is recommended to use recycled paper when printing.
Place the equipment in a separate area with good ventilation.
It is recommended to make good use of recycled paper for copying.
The equipment is equipped with both the power-saving and standby modes.
The equipment is not able to achieve zero energy consumption until it is
disconnected from any external power supply.
Do not dispose of the waste toner can. Put the used waste toner can into the
bundled plastic bag, and then return it to a dealer or service representative
(About our customer service locations everywhere, please refer to our web site at
www.avision.com). The latter recycles or deals with the collected waste toner
cans in accordance with the relevant regulations.
Be sure to use the correct AC power supply.
Retain the box and packing materials for shipping purposes.
2 Installation
9
Box
Pallet
Removing the Box and Packing Material
The printer box is illustrated as shown in the figure below, which is divided into four
parts:
1. Printer main unit (Packed inside the carton)
2. Pallet (Under the carton)
3. All Accessories (packed inside the carton)
Unpacking Steps
1. Place the printer box on a flat, and horizontal surfacen and do not place any
objects in front of the printer.
2. Open the printer box with a utility knife, and then take out all the accessories
[including (1) Developing Unit, (2) Toner Cartridge, (3) Drum Unit, (4) Power
Cord , Manual/CD] and cushion, as shown in below:
(2)
(4)
(1)
(3)
User’s Guide
10
Buckles
3. Remove four box supports.
4. Remove all buckles on the sides of the printer box and pull the printer box
upward.
2 Installation
11
Removing the Shipping Tapes on the Machine
Remove the protective tapes, and desiccant on the machine, as shown in the figure
below.
Remove the tapes on the front and rear side of the machine.
Remove the tapes and desiccant on the top.
User’s Guide
12
Pull the Paper Tray and remove the tapes.
Open the Manual Tray and remove the tape on the paper guide.
Open the Side Door and remove the tapes on the Fuser.
2 Installation
13
Removing the Locking Latch on the Machine
1. Pull the handle down to open the Side Door as shown.
2. Remove the Latch and its instruction sheet by pressing the bolt with one hand
and pulling the latch with the other hand as shown in below. The latch is
designed to protect the inside of the printer during transportation.
User’s Guide
14
Installing the Toner Cartridge
Important!
When you unpack the machine, a toner cartridge has been packed
separately besides the machine. Please remove the package cushion
and tapes on the toner cartridge before using it.
Follow these steps to install the Toner Cartridge：
1. Remove the package cushion and tapes on the toner cartridge. Tilt the toner
cartridge up and down and then right and left 10 times to distribute the toner
evenly inside the toner cartridge.
WARNING!
Be careful not to inhale toner.
To avoid print quality problems, DO NOT touch the toner rollers.
If toner gets on your clothing or other fabric, wipe off the toner with a
dry cloth. Wash the items in cold water and dry them in the shade.
To prevent the toner cartridge from damage, do not expose it more
than several minutes.
2. Open the front cover by pulling the handle as shown.
2 Installation
15
3. Hold the handle of the toner cartridge and insert it to its proper position as
shown.
4. Close the Front Cover.
User’s Guide
16
Installing the Developing Unit
Follow these steps to install the Developing Unit：
Caution!
To prevent damage to the Developing Unit, do not expose it to light for
more than a few minutes.
3. Remove the plastic bag and protective package including protective film, plugs
, tapes, and the sponge in the toner exit hole.
Important!
Do not remove the transparent plastic protective cover on the surface of
the developing unit as shown in the figure to avoid abnormal images.
4. Pull the handle down to open the Side Door as shown.
2 Installation
17
5. Open the paper guide latch in a clockwise direction , and then push up to fix
the paper guide.
6. Open the handle of the developing unit and hold the handle with both hands, as
shown in the figure below。
7. Hold the handle with both hands, placing the front end of the developing unit to
the top of the rails on both sides , and then gently push the developing unit
into the machine along the rails . Make sure the handles are closed and left
flat on the surface of the developing unit as shown in below .
User’s Guide
18
8. Pull down the latch of the paper guide counterclockwise to restore the latch of the
paper guide to its original status.
7. Close the Side Door and then the Duplex Unit Cover as shown.
2 Installation
19
Installing the Drum Unit
Follow these steps to install the drum unit：
1. Remove the plastic bag, tape, and then pull down the Release Arms to pull out
the protective film.
2. Pull up the Release Arms on both ends.
Caution!
To prevent damage to the Drum Unit, do not expose it to light for more
than a few minutes.
3. Pull down the hande to open the side door as illustated.
User’s Guide
20
4. Holding the handle of the Drum Unit, insert the Drum Unit horizontally into
the slot along the top of the support frame on both sides, as shown in the
figure.
5. Close the Side Door and then the Duplex Unit Cover as shown.
2 Installation
21
Lifting Up the Output Bin
Lift the output bin up to the stuck position, and open the extension.
User’s Guide
22
Loading Paper Into The Main Input Tray
To insert paper up to B4 size to the main input tray,
1. Fan your paper first to ensure that the pages do not stick together.
2. Align the edges of the documents by tapping the bottom of the stack against the
table. Rotate the stack 90 degrees and repeat.
3. Pull out the main input tray.
2 Installation
23
4. Push the center of the width guide tab as shown, and move the width guide to the
correct position for the paper being loaded.
5. Squeeze the bottom of the length guide tab inward as shown, and slide the guide
to the correct position for the paper size being loaded.
6. Load the paper stack face up. Note the print side face up for single-sided
printing.
User’s Guide
24
7. Insert the tray.
Paper sizes and weights used for Tray 1~4
Paper capacity
500 pages（70g/m² plain paper）
Paper size
A3 (ISO) (297 x 420 mm)
A4 (ISO) (297 x 210 mm)
A5 (ISO) (148 x 210 mm)
B4 (JIS) (257 x 364 mm)
B5 (JIS) (257 x 182 mm)
Letter (215.9 x 279.4)
Legal (215.9x355.6 mm)
Ledger (Double Letter) (279.4 x 431.8 mm)
Paper weight
60 ~ 105 g/m² (16 ~ 28 lb.)
Note:
To ensure the best quality printing and copying, please use the paper or
media which we have recommended.
Make sure to fan your paper before loading it to the paper tray.
If there is instruction about the printing side on the packaging of your
paper, please follow the instruction to load your paper properly with the
correct printing side to the paper tray.
If the printing quality is not satisfactory or paper jams are easily to
occur, turn over the paper stack so that the top page is now on bottom
and then reload it to the paper tray.
Pack and seal the remaining paper with the original packaging and store
the paper in a dark and dry location away from the sunshine. Paper
which collects much moisture is easy to cause jam during printing.
2 Installation
25
Loading Paper Into the Manual Tray
When you need to print different size paper, you can use the manual tray. The main
input tray can load paper up to B4 size. The 2
nd
tray can load paper up to A3 size.
1. Open the manual tray by grasping the handle and pull it down.
2. Pull out the tray extension.
3. Fan your paper first to ensure that the pages do not stick together.
Manual
Tray
Extension
User’s Guide
26
4. Align the edges of the documents by tapping the bottom of the stack against the
table. Rotate the stack 90 degrees and repeat.
5. Load the paper stack face down. Note the print side facedown for single-sided
printing.
6. Slide the paper guides so that they lightly touch the paper stack.
2 Installation
27
Paper sizes and weights used for Manual Tray
Paper capacity
100 pages（70g/m² plain paper）
Paper size
A3 (ISO) (297x420 mm)
A4 (ISO) (297x210 mm)
A5 (ISO) (148 x 210 mm)
A6 (ISO) (106x148 mm)
B4 (JIS) (257x364 mm)
B5(JIS) (257x182 mm)
B6 (JIS) (128x182 mm)
Letter (215.9x279.4)
Legal (215.9x355.6 mm)
Legal 13 (216x330 mm)
Ledger (Double Letter) (279.4x431.8 mm)
8K (267x390 mm)
16K (195x267 mm)
PostCard (100x148 mm)
Min. Size: 100 x145 mm
Max. Size: 304.8 x 431.8 mm
Paper weight
60 ~ 210 g/m² (16 ~ 56 lb.)
* A6 (SEF), B6 (SEF), and Post Card (SEF) support only single-sided
print in manual tray.
User’s Guide
28
Detected Paper Size for Manual Tray
Paper Size in Manual
Tray
Detected Paper Size in Manual
Tray
A3
A3 SEF
A4_SEF
ISO 216：A4 SEF
North America：LTR SEF
A4_LEF
ISO 216：A4 LEF
North America：LTR LEF
A5_SEF
ISO 216：A5 SEF
B4 (JIS)
B4 SEF
B5_SEF/EXEC (JIS)
B5 SEF
B5_LEF (JIS)
B5 LEF
LTR_SEF
ISO 216：A4 SEF
North America：LTR SEF
LTR_LEF
ISO 216：A4 LEF
North America：LTR LEF
LGL
LGL SEF
Ledger (DLT)
Ledger SEF
A6 SEF (ISO)
A6 SEF
B6 SEF (JIS)
B6 SEF
Legal 13 SEF
LGL SEF
8K SEF
Ledger SEF
16K SEF
ISO 216：A4 SEF
North America：LTR SEF
PT SEF
A6 SEF
*SEF (Short Edge First)
*LEF (Long Edge First)
2 Installation
29
Connecting to Power
1. Connect the of the power cable to the power jack of your product.
2. Connect the other end to an appropriate power outlet.
Turning On The Printer
To turn on the printer, short press the power button. To turn off the printer, long
press the power button for at least 3 seconds.
Note:
When the product is not in use, be sure to turn off the power to get a
zero power consumption state.
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30
Connecting to the Network
Connect the printer to the network to use the network printing function.
1. Connect one end of your network cable to an available port of your Ethernet Hub.
2. Connect the other end to the LAN port at the back of the product as shown.
After the network cable is connected successfully, the IP address can be
obtained automatically from the DHCP server.
IP-адрес
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31
Installing the Printer Driver
System Requirement
Windows 7, Windows 8, Windows 10, Windows 11
For USB Interface Users
Please follow these steps to install the printer driver if this machine is connected to
your computer via a USB cable.
Important!
DO NOT connect the USB cable before installing the printer’s
driver.
1. Insert the supplied CD into your CD-ROM drive. The installation menu appears.
2. Click “Install Printer Driver” and follow the on-screen instructions to install the
program.
3. When the Setup Type dialog box appears, select USB.
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4. During installation, the USB Connection dialog box will be prompted to instruct
you to connect the machine to your computer with a USB cable.
a. Connect one end of the USB cable to your computer.
b. Connect the other end to the USB port of your product.
5. When the “Found New Hardware” screen appears, click Next and follow the
on-screen instruction to complete the installation.
6. When the Finish dialog box appears, click Finish to complete.
If you have successfully installed the printer’s driver, you will find a printer “AP400
Printer” has been added in the “Printers and Faxes” option from the Control Panel.
Uninstalling the Printer Driver
1. Make sure your USB cable is connected to your product.
2. From the “Start” menu, select “All Programs”, the product model, and then
“uninstall Driver”.
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33
For Network Interface Users
Please follow these steps to install the printer’s driver if the printer is connected to
your computer via a network cable.
1. Insert the supplied CD into your CD-ROM drive. The installation menu
appears.
2. Click “Install Printer Driver” and follow the on-screen instructions to install
the software.
3. When the Setup Type dialog box appears, select TCP/IP. If you need to
connect the product to a network, check [USB] since the Network Setup Tool
is included in the USB driver and only available when the product is
connecting to your computer through the USB cable.
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4. When the following Set IP Address or Host Name dialog box appears, choose
one of the following options. When the desired option setting is completed,
click "OK".
Host Name
Enter the product’s host name to be connected
in the blank box of the Host Name option.
To add more host names if more than one
AP400 are connected in the network, click
“More” next to the Host Name box.
IP Address
Enter the product’s IP address to be connected
in the blank box of the IP Address option.
To add more IP Addresses if more than one
AP400 are connected in the network, click
“More” next to the IP Address box.
Automatic Search
Searches the product’s printers automatically,
and all the product’s host names found in the
network will be displayed in the box of the
Automatic Search. Use your mouse to choose
your desired host name to be connected.
5. When the Finish dialog box appears, choose “Finish” to complete.
If you have successfully installed the printer driver, you will find a printer
“AP400 NetWork Printer” has been added in the “Printers and Faxes” option
from the Control Panel.
2 Installation
35
Changing the Product ’s IP Address in a Wired Network
To change the product’s IP address, you need to install the Network Setup Tool.
The Network Setup Tool is included in the USB printer driver. After the installation
of the USB printer driver is completed, the Network Setup Tool is automatically
installed onto your computer. Follow these steps to update the IP address to the
product in a wired network.
You may also define your network connection via the web page. (See more details in
the subsequent section Customize System’s Settings via the Embedded Web Page in
Chapter 3.
1. Make sure the product is connected to your computer via a USB cable.
2. Start Network Setup Tool by choosing the Start button and then select All
Programs>AP400 PRINTER>Network Setup Tool in succession. The
following Network Setup Tool screen will be prompted.
3. On the [General] page, check [Wired (Ethernet)] Network to prompt the
Wired (Ethernet) page.
4. Check [Obtain an IP address automatically] to obtain the IP address
directly from the DHCP server or you may enter your static IP on the [IP
Address], [Subnet Mask], and [Gateway] field respectively.
5. If you have assigned a specific IP, enter your domain name server and WINS
server as well and then click [Update Setting] to update the IP information to
the product.
6. If update is successfully, an [Update Device Successfully] message will be
displayed and the Network Setup Tool will be automatically closed.
3 Printing
36
3 Printing
Normal Printing
This section explains how to perform a normal print.
1. In your computer, open the file you wish to print.
2. Choose [Print] from the [File] option. The [Printing] dialog box will be displayed.
3. Choose this product from the printer list.
4. The default settings of this printer is as follows. Click [OK] to exit the [Print]
dialog box if no need to change.
Paper Size
A4
Orientation
Portrait
Density
3
Tray
Auto Select
1-Sided/2-Sided
Single-Side
If you want to change the default settings, click [Properties] to prompt the
[Printer Properties]dialog box. Modify your settings and then choose [OK] to exit
the [Printer Properties] dialog box.
5. Printing is started.
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37
2-Sided Printing
This section explains how to print data on both sides of paper.
1. In your computer, open the file you wish to print.
2. Choose [Print] from the [File] option. The [Printing] dialog box will be displayed.
3. Choose this product from the printer list.
4. Click [Properties] to prompt the [Printer Properties]dialog box.
1. Click the [Duplex] tab and then choose [Duplex]. Choice: Flip Horizontal, Flip
Vertical.
Flip
Horizontal
Check to flip the duplex document on the
left edge.
Flip Vertical
Check to flip the duplex document on the
bottom edge.
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38
6. Choose your duplex type and then click [OK] to exit the [Printer Properties]
dialog box.
7. Printing is started.
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39
Combining Multiple Pages into One Sheet of Paper
This section explains how to print multiple pages into one single sheet of paper.
1. In your computer, open the file you wish to print.
2. Choose [Print] from the [File] option. The [Printing] dialog box will be displayed.
3. Choose this product from the printer list.
4. Click [Properties] to prompt the [Printer Properties]dialog box.
5. Click the [Layout] tab and choose number of pages you wish to combine and
your N-Up style.
N-up:
Choose number of pages to be printed on a single
sheet of paper.
Choice: Off, 2up(2-in-1), 4-up(4-in-1),
9-up(9-in-1), 16-up(16-in-1)
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Border:
Choose if you wish to add border around each page
when printing more than one page on a single sheet
of paper.
Choice: None, Border Line, Dashed Line
N-up
Style:
Choose the style you want when printing multi-page
document on a single sheet.
Choice: Right, then Down/Down, then
Right/Left, then Down/Down, then Left
Right, then Down
Down, then Left
Down, then Right
Left, then Down
8. Click [OK] to exit the [Printer Properties] dialog box.
9. Printing is started.
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41
Enhancing Your Print Quality
This section explains how to enhance your print quality. If the font size is
small or the picture contains a varity of colors, choose this feature to improve
your print quality.
1. In your computer, open the file you wish to print.
2. Choose [Print] from the [File] option. The [Printing] dialog box will be displayed.
3. Choose this product from the printer list.
4. Click [Properties] to prompt the [Printer Properties]dialog box.
5. Choose 1200 dpi.
6. Click [OK] to exit the [Printer Properties] dialog box.
7. Printing is started.
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42
More Printing Features
The Printing Preferences dialog box consists of the Basic tab, the Paper tab, the
Layout tab, the Watermark tab, and the Duplex tab. More printing features of each
tab will be explained in the following sections.
The Basic Tab
The Basic tab contains settings for Orientation, Copies, Effect, Density, Toner Save,
and Invert.
Orientation
Choose your orientation. Choice: Portrait, Landscape
Portrait
Landscape
ABC
ABC
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43
Copies
Choose the number of copies to be printed. You can enter up to 999.
Collate:
Click to print your document in the page order such as
1/2/3, 1/2/3, 1/2/3.
N to 1:
Click to reverse the printing order of your document.
As a result, the last page of your document will be
printed first and vice versa.
Effect
600 dpi
This option fits for most business document.
Quality Mode:
If the picture in your document does not print
clearly, click Quality Mode to improve its
quality.
Text as Black
Print colored text in solid black rather than
shades of gray.
Density:
Click to lighten or darken your document.
Density level (1~7). Default: 3
Toner Save:
Allows you to print your document using the
toner saving mode.
Invert:
Invert makes each image pixel inverted to its
complementary color. For example: the original
black text on white background becomes white
text on black background.
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The Paper Tab
The Paper tab contains settings for Original Size, Tray, and Media Type.
Paper
Original Size:
Choose the size of paper loaded in the designated tray.
Choice: A3, A4, A5, B5, B4, *A6, *B6, Legal, *Legal
13, *Japanese PostCard, Letter, *Double Letter,
*8K, *16K, *User Define
*: Available for manual tray only
A3: Not available for Main Tray
Tray:
Choose the tray from which your paper should be fed.
Choice: Auto, Manual Tray, Main Tray, Tray 2
Auto means automatically select the paper tray which
matches the paper size of your document.
Media Type:
Choose the type of media to be used for printing.
Choice: Plain Paper, Thin Paper, Thick Paper, Laser
Paper, *Bond, *CardStock (Japanese PostCard),
*Transparency
*: Available for manual tray only
Fixed paper
size:
Check to specify all output paper to the fixed paper size
based on the Original Size option.
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45
The Layout Tab
The Layout tab contains settings for N-up, and Output Paper Size.
N-up
N-up:
Choose number of pages to be printed on a single
sheet of paper.
Choice: Off, 2up(2-in-1), 4-up(4-in-1),
9-up(9-in-1), 16-up(16-in-1)
Border:
Choose if you wish to add border around each page
when printing more than one page on a single sheet
of paper.
Choice: None, Border Line, Dashed Line
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N-up
Style:
Choose the style you want when printing multi-page
document on a single sheet.
Choice: Right, then Down/Down, then Right/Left,
then Down/Down, then Left
Right, then Down
Down, then Left
Down, then Right
Left, then Down
Output Paper Size
User Define
Scale
You can reduce or enlarge your printed image using
the Slider Bar. Scaling rate: 25%~400%
Fit to Paper
Output the full page of the selected original including
the four margins.
Center
Print your image in the center of the output paper.
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47
The Watermark Tab
The Watermark tab allows you to add some text or image (such as CONFIDENTIAL,
IMPORTANT, DRAFT, etc) for your document.
First Page only
Check to print watermark only on the first page.
Clear the check box will print watermark on all
pages.
Text
Choose and click New/Add to add new watermark
text. Click the Edit button to change or the
Remove button to delete.
Image
Choose and click New/Add to add watermark image.
Click the Edit button to change or the Remove
button to delete. You can choose your image in file
format such as BMP, TIFF, or JPEG.
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Adding a new waterk text
To add a new watermark text,
1. Choose Text and then click the Add/New button. The following Add a new
Watermark dialog box appears.
Name
Name your watermark text. This name will be shown in
the Watermark text list.
String
Enter your watermark text, such as confidential,
important, and so on.
Typeface
Choose your font type for your watermark text.
Style
Choose the style of your watermark text. Choice:
Regular, Bold, Italic, Bold Italic.
Position
Choose the position of your watermark text. Choice:
Center, Tile.
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49
Angle
Specify the angle of the watermark text from 0° to 360°
Size
Specify the size of your watermark text from 1 to 288.
Shading
Specify a relative density for the watermark text.
Choice: Lightest, Light, Medium, Dark, Darkest.
2. Click the OK button to save the settings. If the new watermark text is created
successfully, the watermark name will be shown in the Text list.
Editing a current watermark text
To edit a current watermark text,
1. Choose the waternark name that you wish to edit from the Text list.
2. Click the Edit button. The Watermark Edit dialog box appears.
3. Change your settings for the selected watermark text and choose OK to
complete.
Removing a current watermark text
To remove a current watermark text,
1. Choose the waternark name that you wish to remove from the Text list.
2. Click the Remove button. The watermark text will be removed.
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Adding a new waterk image
To add a new watermark image,
1. Choose Image and then click the Add/New button. The following Watermark
dialog box appears.
Name
Name your watermark image. This name will be shown in the
Watermark image list.
File
Click the Browse button to locate your watermark image.
Size
Specify the size of your watermark image. Choice:
Actural Size, Fit to Page, Tile.
Position
Choose the position of your watermark image. Choice:
Top-Left, Top-Center, Top-Right, Center, Center-Left,
Center-Right, Bottom-Center, Bottom-Right,
Bottom-Left.
Shading
Specify a relative density for the watermark text. Choice:
Lightest, Light, Medium, Dark, Darkest.
2. Click the OK button to save the settings. If the new watermark image is created
successfully, the watermark name will be shown in the Image list.
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Editing a current watermark image
To edit a current watermark image,
1. Choose the waternark name that you wish to edit from the Image list.
2. Click the Edit button. The Watermark Edit dialog box appears.
3. Change your settings for the selected watermark image and choose OK to
complete.
Removing a current watermark Image
To remove a current watermark image,
1. Choose the waternark name that you wish to remove from the Image list.
2. Click the Remove button. The watermark image will be removed.
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The Duplex Tab
The Duplex tab allows you to print your document on two sides of the paper.
Choice: Long Edge, Short Edge, Booklet
When using Two-Sided printing, you can select whether to bind copies on the
long-edge or short-edge.
Long Edge
(Binding)
Long-Edge binding (Portrait) will print the pages so
that you flip them like you would do on a book.
Long-Edge binding (Portrait)
Long-Edge binding
(Landscape)
Short Edge
(Binding)
Short-Edge binding (Portrait) prints them so that your
flip them like you would do on a calendar.
Short-Edge binding (Portrait)
Short-Edge binding
(Landscape)
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53
Booklet
Booklet (No
Reduction)
The feature allows you to print your documents as a
booklet. Choose 「Booklet」，the contents of the file will be
automatically reduced to fit your output paper. Choose
「Booklet (No Reduction)」，the contents of the file will be
kept the same with the output paper.
For example, to print an A4-sized document to an
A4-sized booklet, choose 「Booklet (No Reduction)」，the
product will automatically choose output paper to be A3
size to keep the original size.
On the other hand, if you wish to print an A4-sized
document to an A5-sized booklet, choose 「Booklet」，the
contents of the document will be reduced to fit your
output paper.
Booklet Layout:
Portrait Orientation
Left Binding/Right Binding: Select Left Binding or
Right Binding for your booklet printing.
Left Binding
Right Binding
Landscape Orientation
Top Binding/Bottom Binding: Select Top Binding or
Bottom Binding for your booklet printing.
A booklet is a document which is printed in a way that
when you fold the printed pages in the middle and staple
them, the pages will be in correct order as a book would
be.
Top Binding
Bottom Binding
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Booklet
Booklet (No
Reduction)
Number of sheet to divide/All Pages at Once:
Check [Number of sheet to divide] to separate your
pages into sets and press the Arrow key to enter number
of pages.
All Pages at Once: Check [All Pages at Once] to print
all pages in one set.
Number of sheet to
divide: 2
All Pages at Once
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55
The Job Build Tab
The Job Build tab allows you to combine multiple types of files into a cohesive
single file and to print them together from your PC.
For some cases, it is time-consuming and labor-intense to manually combine and
print certain pages from multiple documents such as a picture file from an image
editing software and a text document from a word-processing software. Enabling
the Job Build function allows you to do this in just a single file.
Enable Job Build
Check to enable the Job Build function.
Each time you perform printing your file, a print job for
the file is temporarily stored in your PC memory.
Print
Click to print the single combined file for all of your print
jobs stored in your PC.
Erase
Click to erase all of your print jobs temporarily stored in
your PC
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The More Tab
On the More tab, a Wait Timeout option is provided to set the amount of time the
printer waits for data to come from computer during a job. If the data stream
pauses for longer than the specified number of seconds, the job is cancelled.
Permitted timeout values: 60~1800 seconds, default timeout values: 300 seconds
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57
4 Configuring the Machine
This product is designed to be ready to use with the default settings. However, if
desired, you can change the settings to meet your specific needs. To change the
default settings, press the “menu” button on the control panel or go to the product’s
embedded web page. How to customize the product’s configurations via these two
methods will be described in the following sections.
Note:
When installing the product for the first time, it is recommended that the
Administrator retain the default system settings. The settings can be
customized at a later date once you are familiar with the operation and
functionality.
Customizing System’s Settings via the Control Panel
To change the default settings on the control panel, press the “menu” button on the
control panel. The menu information will be displayed. To navigate the menu items,
the OK, Up, Down, and Back buttons are provided on the control panel. You can
adjust settings (e.g. set the paper size for Tray 1) or view information (e.g. IP
address, firmware version).
Typical steps in using the menus are as follows:
1. Press the Menu button to access the menu items.
2. Press the Up /▼Down buttons repeatedly until the desired menu is
highlighted in the displayed list.
3. Press the OK button to select this menu.
4. Press the Up/▼Down buttons repeatedly until the desired item is highlighted.
5. Press the OK button to select this item.
6. Press the Back button to go back to the previous screen.
7. Press the Cancel button to leave the menu item.
4 Configuring the Machine
58
Menu Items on the LCD Screen
Network
*Factory Defailt Settings
Item
Description
Choice
Network
Wi-Fi: Choose to turn on or off Wi-Fi
connection. Choice: Wi-Fi/Wi-Fi
WPS Button/Direct Link
On
Turn on Wi-Fi and enter
Wi-Fi Station Mode.
Please go to the product’s
web page to select a
wireless network (SSID).
Direct
Link
Turn on Wi-Fi and go to
Wi-Fi AP (Access Point
mode. The product is now
an Wi-Fi AP itself.
Wi-Fi WPS Button: You may connect
the device to a WPS compatible
wireless access point by selecting
[Wi-Fi WPS button]. To enable the
WPS connection of your access point,
please refer to the user’s guide of
your access point.
Network Filter: Specify if you wish to
enable or disable the Network filter
configuration. Once enabled, your can
specify the filter mode to allow some
IPs to access the device or deny some
IPs from accesing the device via the
product’s embedded web page.
Choice: Enable/*Disable
Wi-Fi/
Wi-Fi WPS Button/
Network Filter
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59
System Status
*Factory Defailt Settings
Item
Description
Choice
Language
Choose the language you
wish to display on the LCD
panel.
*English, 繁體中文, 簡体中
文
Input Tray
Paper Size
Confirmation
If on is selected, each time
when the tray has been
opened, a dialog box will be
prompted to let users confirm
the paper size and orientation
in tray.
On/*Off
Paper
Configuration
When [Auto] is selected for
Paper Size option, choose
ISO201 or North America
when paper size is Letter or
A4.
*ISO201/North America
Manual Tray
Paper Size
Specify the available paper
size and orientation on the
manual tray.
B4 SEF
*
B5 SEF
LGL SEF
LG 13 SEF
LTR LEF
PT SEF
Custom Size
Media Type
Specify the media type in the
manual tray.
Any type, Plain paper,
thin paper, thick paper,
laser printer, bond,
cardstock, transparency
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Tray 1
Paper Size
The available paper size and
orientation on the
Tray 1 (Main Input Tray).
Auto: Automatically detect
paper size and orientation.
*Auto
B4 SEF
A4 SEF
B5 SEF
B5 LEF
LTR LEF
Media Type
Specify the media type in
tray 1.
Any type, Plain paper,
thin paper, thick paper,
laser printer
Tray 2
Paper Size
The available paper size and
orientation on Tray 2.
Auto: Automatically detect
paper size and orientation.
*Auto
B4 SEF
A4 SEF
B5 SEF
B5 LEF
LTR LEF
Media Type
Specify the media type in
tray 1.
Any type, Plain paper,
thin paper, thick paper,
laser printer
Sleep Mode
Choose how long to enter the
sleep mode after your last
action.
ECO Mode: 5 seconds after
theaction, the machine will
enter ECO mode. Press the
Power button to wake up the
machine yet it takes a few
minutes due to initialization
first.
*ECO Mode, 5Min, 15Min,
30Min, 1Hr, 2Hr, 4Hr
Auto Power Off
Choose how long to enter the
Auto Power Off mode after
the sleep mode expires.
5Min, 15Min, 30Min, 1Hr,
2Hr, 4Hr, *Off
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61
Management
Press Reset Default to return
to factory default settings.
Developing Unit
initialization: Press this
option after a new EP has
been installed.
*Reset Default,
Developing Unit
initialization
Heater
Turn on the heater and
specify the humidity level of
the sensor to keep the inside
of the printer operate in the
correct environment.
*Off/RH 80%/RH 70%/RH
60%/RH 50%/On
*: Factory Default Setting
Report
Press [Report] and the printer will automatically print the following usage report.
Item
Description
Configuration
The configuration of this machine.
Menu Map
All the menu items and their choices in the LCD-display.
Usage Report
The usage report including total page count and the
supplies status of toner, fuser, and EP.
Network
The network information.
Information
Choose this item and the basic information including host name, IP address, LAN
MAC address, firmware version, and machine S/N.
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62
Customize System’s Settings via the Embedded Web Page
Note: Any update of the web page requires administrator’s login.
You may choose your network connection type through the webpage.
1. Obtain the product’s IP address by pressing the [Menu] key and select
[Information]>[IP Address]. The IP address will be displayed.
2. Open your browser and type the product’s IP address on the URL address , for
example, http://10.1.20.80 and press Enter. In a second, the embedded web
page will be displayed .
3. Enter your desired setting on your selected items.
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Setting Items on the Webpage
Status
Displays the status and basic information of the product.
Item
Description
Information
Machine
Status
Displays the machine status.
Host Name
Displays the host name.
Machine SN
Displays the machine’s series number.
System
Version
Displays the firmware version.
GDI Version
Displays the GDI version.
Homepage
Version
Displays the version of the embedded web page.
IP Address
Displays the IP address.
Mac Address
Displays the Mac address.
Toner Remain
Displays the toner remain of the toner cartridge.
System Usage
Page
Download the usage page to print the usage report
including page count, toner cartridge, and drum unit.
4 Configuring the Machine
64
System Settings
Displays the system settings of the product.
* Default Settings
Item
Description
Choice
Date
(yyyy-mm-dd):
Display current date for
the machine.
Time (hr:min):
Display current time for
the machine.
Language
Choose the language you
wish to display on the
LCD panel.
*English, 繁體中文, 簡体中
文
Sleep Mode
Choose how long to enter
the sleep mode after your
last action.
ECO Mode: 5 seconds
after theaction, the
machine will enter ECO
mode. Press the Power
button to wake up the
machine yet it takes a few
minutes due to
initialization first.
ECO Mode, 5Min, *15Min,
30Min, 1Hr, 2Hr, 4Hr
Auto Off
Choose how long to enter
the Auto Power Off mode
after the sleep mode
expires.
5Min, 15Min, *30Min,
1Hr, 2Hr, 4Hr, Off
Management
Factory Default
Press [Reset Default] to
resume factory default
settings.
Password Settings
New Password
Enter password to revise
data on the webpage.
(default: 12345678)
Your password must be
8~16 characters including
letters or numbers.
Retype Password
Retype to confirm your
password.
User’s Guide
65
Network
*Default setting
Item
Description
Host Name
Host Name
Shows the host name.
Ethernet Setting
Obtain an IP
automatically
*ON, OFF
IP Address
Enter the IP address of this machine.
Subnet Mask
Enter the subnet mask.
Gateway
Enter the gateway IP.
Auto-Obtain WINS/DNS
Server
*ON, OFF
Preferred DNS Server
Specify the IP address of the Primary DNS Server.
Alternate DNS Server
Specify the IP address of the Secondary DNS
Server.
Preferred WINS Server
Specify the IP address of the Primary Wins Server.
Alternate WINS Server
Specify the IP address of the Secondary Wins
Server.
Domain Name
Specify the domain name.
Wi-Fi Settings
Search AP
Select an available Access Point (AP).
IP Setting
Specify a static IP or obtain it automatically.
Network Security Settings
Security
Configuration Filter
Specify if you wish to
enable or disable the filter
configuration.
*Disable/Enable
Filter Mode
Specify your filter mode to
allow some IPs to access
the device or deny some
IPs from accessing the
device’s embedded web
page.
Allow/Deny
IP Address Filter
Configuration
IP Address Filter
Configuration- Four types
of Start IP and End IP can
be specified.
Mac Address Filter
Configuration- Up to 10
Mac address can be
specified.
IP Address Filter
Configuration/
Mac Address Filter
Configuration
4 Configuring the Machine
66
FW Update
1. To update firmware,
2. Download the latest firmware from the web site or distributor.
3. Open your browser and enter the IP address of the printer on the URL address.
4. Open the webpage.
5. Choose [FW Update] and then [Browse] to select the firmware file.
6. Choose [Update] to complete.
A
+
Manager Setting
Enter the IP address of a specified server to send the system log file to for quick
troubleshooting.
Reset Fuser Count
Make sure to enter zero and then choose [Update] after a new fuser has been
installed to reset the fuser count.
User’s Guide
67
5 Troubleshooting
Monitoring Your Printer Using Printer
Status Monitor
Printer Status Monitor allows you to monitor your printer’s status, get information
on consumable parts, and alerts you when printer errors occur.
Printer Status Monitor is available when the printer is connected directly to a host
computer via the USB port or a network port. Printer Status Monitor is installed when
you install the printer driver as described in the preceding section.
Accessing Printer Status Monitor
Double-click the Printer Status Monitor icon on the system tray. The following
printer status window appears.
Printer Status Window
Printer Status Monitor icon
5 Troubleshooting
68
Getting Printer Status Details
You can monitor printer status and get information on consumable products using
the Printer Status Monitor dialog box.
a Port Name
Port name for the specified printer
b Progress Bar
The progress bar to access the latest data of the
specified printer.
c Delete Errors
Delete all the error messages.
d Save Errors to CSV
Save error message to a CSV file.
e All Users’ Jobs
Check the box to show All users’ jobs.
f Job Box
Show all the jobs in queue.
g Enable
Check the box to enable accessing the status of a
specified printer.
h Printer
Displays the connected printers.
i Text Box
Displays the current status of the printer.
a
b
c
d
e
f
g
h
i
j
k
User’s Guide
69
J Consumables
Click to show the information of the paper tray and
the consumables parts such as Drum, Toner.
k IP for a
Shared Printer
Click here to enter the IP for a shared printer to
get the printer status.
5 Troubleshooting
70
Setting Monitoring Preferences
To make specific monitoring settings, click the Setting tab on the Avision Status
Monitor window.
Language
Displays the language of the
window.
Status Alert
Update Time
Show pop-up Window- error message
Show pop-up window-warning message
Define the interval to refresh
the printer error status.
Choice: 1, 5, 10 (minute),
Custom (1 ~ 1440) minute
Check this box to show the
error message.
Check this box to show the
warning message.
User’s Guide
71
Clearing A Warning or Error Message
If a problem occurs during operation, a warning or error message will display on
the LCD panel. In addition, the Error LED will be flashing or solidly lit to indicate a
warning or an error status. To solve the problem, please follow the on-screen
instruction or the following table for more detailed information.
Warning
Code
Problem Description
Solutions
200030
No toner cartridge.
Please install a toner cartridge.
200031
Toner empty
Replace toner cartridge with a
new one.
200032
Low toner (remaining toner less than
10%)
Replace toner cartridge with a
new one.
200033
No waste toner can.
Install a waste toner can.
200034
Waste toner can is full.
Replace with a waste toner can.
200035
Waste toner can near full.
Prepare to order a new waste
toner can from a nearest
distributor.
200036
Toner cartridge error. (a toner cartridge
supplied not from the original
manufacturer has been detected).
Instsall a toner cartridge from
the original manufacturerer.
200040
EP sensor fails.
1.Restart the machine。
2.If the error persists, call
service.
200041
No EP.
Install EP.
200042
EP lifetime ends.
Replace with a new EP.
5 Troubleshooting
72
200043
EP lifetime is near end. (Remaining
lifetime less than 10%)
Prepare to order a new EP from
a nearest distributor.
200044
Invalid EP. EP does not supply from the
original manufacturer or serial number
incorrect.
Replace the EP from the original
manufacturer and with correct
serial number.
200141
No drum.
Install drum
Install a drum.
200142
Drum lifetime end
Replace drum
Replace drum.
200143
Drum lifetime near end: (Remaining
lifetimeless than 10%)
Replace drum.
200144
Invalid drum. Wrong drum manufacturer
of incorrect serial number.
Please install the drum from
original manufacturer.
201502
201512
Invalid fuser. Please install the fuser from
original manufacturer.
Please install the fuser from
original manufacturer.
201503
201513
Invalid developer unit. Please install the
developer unit from original
manufacturer.
Please install the developer unit
from original manufacturer.
201504
201514
Invalid drum. Please install the drum
from original manufacturer.
Please install the drum from
original manufacturer.
201505
201515
Invalid toner cartridge. Please install the
toner cartridge from original
manufacturer.
Please install toner cartridge
from original manufacturer.
201611
Toner empty (toner capacity sensor has
been detected off.)
Replace toner cartridge with a
new one.
201619
Fuser lifetime ends.
Replace with a new fuser.
201620
Fuser lifetime is near end. (Remaining
lifetime less than 10%)
Prepare to order a new fuser
from a nearest distributor.
User’s Guide
73
PaperJam Errors
When paperjam error occurs, check the jammed positions indicated in the message to
clear the jam error.
Notice when removing the jammed paper:
1. As shown in the figure below, gently remove the paper by holding
the edges of paper with both hands according to the arrow direction.
Removing jammed paper by force in other directions (up、right、or
left) might cause damage to the machine.
2. Check if the paper is complete. If it is incomplete, check if any
scraps left inside the machine and remove the scraps. Otherwise, the
scraps might affect document feeding and also the print quality.
5 Troubleshooting
74
Paperjam Areas
Area A：Fuser
Area B：Paper Exit on Tray 1
Area C：Duplex Unit
Area D：Side Cover of Tray 2
Area E：Side Cover of Tray 3
Area F： Drum Unit
Area C
Area D
Area E
Area A
Area B
区域 D
Area F
User’s Guide
75
Error
Code
Cause
Solution
200301
Paperjam in the
manual tray
1. Remove the jammed paper. Fan your paper and
reload it to the manual tray.
2. If the problem still persists, clean the Feeding Roller
in the manual tray.
Error
Code
Cause
Solution
200302
Paperjam in Tray 1
1. Open the Side Door.
2. Check if there is jammed paper in the paper exit of
Tray 1 (Area B). If so, remove the paper.
3. Open Tray 1 to remove the jammed paper.
4. Close Tray 1 and the Side Door.
Area B
5 Troubleshooting
76
Error
Code
Cause
Solution
200303
Paperjam in Tray 2
1. Open the Side Door of Tray 2 as shown.
2. If there is paper on Area D (paper exit on Tray 2),
remove the paper.
3. Open Tray 2 to remove if there is further paper.
4. Close Tray 2 and the Side Door of Tray 2.
Area D
User’s Guide
77
Error
Code
Cause
Solution
200306
Paperjam in deskew
sensor。
1. Open the Side Door.
2. If there is paper on Area B (paper exit on Tray 1),
remove it. Be careful not to touch the area marked the
temperature.
3. Close the Side Door.
Error
Code
Cause
Solution
200309
Paperjam in paper exit
sensor of fuser.
1. Turn off the machine and wait for a few minutes to let
the operating temperature drop and then open the Side
Door.
2. Check Area A (Fuser area) and remove the paper.
Pay attention the temperature is high in the fuser.
3. Close the fuser cover and the Side Door.
Area B
Area A
5 Troubleshooting
78
Error
Code
Cause
Solution
200317
Paperjam in Tray 3
1. Open the Side Door of the 3
rd
and 4
th
Tray.
2. If there is paper in the exit of the 3
rd
Tray, pull the
paper out a bit and then remove the paper.
3. If there is no paper in the exit of the 3
rd
Tray, open
Tray 3 to remove paper. Then close Tray 3.
4. Close the Side Door of the 3
rd
and 4
th
Tray.
Error
Code
Cause
Solution
200318
Paperjam in Tray 4
1. Open the Side Door of the 3
rd
and 4
th
Tray.
2. If there is paper in the exit of the 3
rd
Tray, pull the
paper out a bit and then remove the paper.
3. If there is no paper in the exit of the 3
rd
Tray, open
Tray 3 to remove paper. Then close Tray 3.
4. Close the Side Door of the 3
rd
and 4
th
Tray.
Area E
User’s Guide
79
Error
Code
Cause
Solution
200340
Paperjam in the sensor
of Tray 1
1. Open the Side Door.
2. If there is paper on Area B (paper exit on Tray 1),
remove it. The temperature near the fuser is very high.
Do not touch those areas.
3. Close the Side Door.
200341
Paperjam between Tray
1 Sensor and Deskew
Sensor
Same as above
Area B
5 Troubleshooting
80
Error
Code
Cause
Solution
200342
Paperjam in Tray 2
1. Open the Side Door.
2. If there is paper on Paper Exit of Tray 2, pull the
paper out and then remove it.
3.If there is no paper on Paper Exit of Tray 2, pull out
Tray 2 to remove the paper.
4.Close Side Door and Tray 2.
200343
Paperjam between Tray
1 sensor and Tray 2
sensor
Same as above
User’s Guide
81
Error
Code
Cause
Solution
200344
Paperjam in Tray 3
sensor
1. Open the Side Door of Tray 2.
2. If there is paper on Area D (paper exit of Tray 2), pull
the paper out and remove it.
3. If there is no paper, pull Tray 3 to remove all paper.
4. Close the Side Door of Tray 2.
200345
Paperjam between Tray
2 sensor and Tray 3
sensor
Save as above
Area D
5 Troubleshooting
82
Error
Code
Cause
Solution
200346
Paperjam in Tray 4
sensor
1.Open the Side Door of Tray 3.
2.If there is paper on Area E (Paper exit of Tray 3)，pull
the paper out and then remove the paper.
3.If no paper, open Tray 3 to check and remove paper.
4.Close the Side Door of Tray 3 and Tray 3.
200347
Paperjam between Tray
3 sensor and Tray 4
sensor
Same as above
Area E
User’s Guide
83
Error
Code
Cause
Solution
200348
Paperjam in the Duplex
Unit
1. Open the Side Door of the Duplex Unit.
2. If there is paper in area C (Duplex Unit)，pull the
papergently and remove the paper.
3. If the problem repeats, please clean the pickup rollers
of the Duplex Unit.
Error
Code
Cause
Solution
200349
Paperjam in Duplex
Sensor and Deskew
Sesnor
1. Open the Side Door of the Duplex Unit.
2. If there is paper in area B and area C (Tray 1 exit,
Duplex unit)，remove the paper. Be careful not to touch
the places marked high temperature.
2. If the problem persisits, clean the pickup roller of the
Duplex Unit.
Area C
Area B
Area C
5 Troubleshooting
84
Error
Code
Cause
Solution
200351
Paperjam between
Fuser Sensor and
Duplex Sensor
1. Open the Side Door of the Duplex Unit.
2. If there is paper in area C (Duplex Unit)，pull the
papergently and remove the paper.
3. If the problem repeats, please clean the pickup rollers
of the Duplex Unit.
Area C
User’s Guide
85
Error
Code
Cause
Solution
200352
Paperjam between
Deskew Sensor and
Drum Jam Sensor
1. Open Side Door.
2. Remove the drum unit and check area F. Remove
paper. Be careful not to touch the places marked high
temperature.
3. Close Side Door and Manual Tray Side Door.
200353
Paperjam in Drum Jam
Sensor
200354
Paperjam between
Drum Jam Sensor and
Fuser Out Sensor
Area F
5 Troubleshooting
86
How to remove the jammed paper in the drum unit
1. Open the Side Door and remove the drum unit as shown.
2. Release the roller by pressing down the Release Arms on two ends and then
gently remove the paper.
3. After removing the paper, pull up the Release Arms on both ends. Then
grapse the handle of the drum unit and install it horizontally to the original
place in the printer as shown.
User’s Guide
87
How to remove the jammed paper in the fuser
1. Open the Side Door. Release the fuser by pressing down two lock hooks on
both sides as shown.
2. Open the fuser cover by pressing down two lock tabs on the top. Gently
remove the jammed paper.
3. After the jammed paper has been removed, close the fuser cover. A snap-in
sound will be heared.
5 Troubleshooting
88
4. Finally, push the lock hooks back into its original places as shown. Then close
the Side Door.
User’s Guide
89
Fuser Errors
Error
Code
Problem Cause on Fuser
Solution
201600
A3 or A4 lamp heating exceeds the upper
temperature limit (210 degrees).
1. Reboot the machine.
2. If the error code
persists, replace the
fuser.
201604
Analog to Digital conversion (ADC)
adjustment not ready.
201605
Analog to digital conversion not ready: In a
non-initial state, query on the A3 and A4
lamps’ ADC values per 500ms fails.
201607
The temperature difference between A3 and
A4 lamps is more than 50 degrees.
201612
The difference between the current and last
temperatures of the A3 lamp is more than 20
degrees.
201613
The difference between the current and last
temperatures of the A4 lamp is more than 20
degrees.
201614
In the warming state, the A3 lamp does not
heat up over 5 degrees in 10 seconds, which
means a heating error occurs.
201615
In the warming state, the A4 lamp does not
heat up over 7 degrees in 10 seconds, which
means a heating error occurs.
201616
Fuser heating from ready to print status is
over 20 seconds.
201617
Fuser heating from warming to ready status
is over 155 seconds.
201618
Fuser heating from starting to ready status is
over 100 seconds.
201621
The machine detects that the A4 lamp’s
thermistor is not connected.
201622
The machine detects that the A3 lamp’s
thermistor is not connected.
201630
The machine detects that the environmental
thermistor is not connected.
5 Troubleshooting
90
Runtime Errors
Error Code
Problem Cause on Runtime Error
Problem-solving Solution
200100
Api_nvram_rw_test_fail, I/O action fails.
1. Reboot the machine.
2. If the error code persists, call
the service personnel to replace
the main board.
200101
Api_nvram_write_fail, write fails.
200102
Api_nvram_read_fail, read fails.
200200
Flash error, flash unknown error.
200201
Flash_block_erase_failed, chunk erasing
fails.
200202
Flash_chip_erase_failed, chip erasing fails.
200203
flash_program_failed, Flash write-in fails.
201610
LPH Error. The LPH flat cable has not been
properly installed.
1. Reboot the machine.
2. If the error code persists, call the
service personnel to check the LPH
flat cable.
201650
Printer Runtime error.
1. Reboot the machine.
2. If the error code persists, call the
service personnel to replace the
main board.
201701
MB NVRAM：A reading error occurs.
1. Reboot the machine.
2. If the error code persists, call the
service personnel to replace the
main board.
201702
MB NVRAM： A writing error occurs.
201703
MB NVRAM：Write-in is normal, but a
reading error occurs during comparison.
201704
MB NVRAM：Both write-in and read are
normal, but an error occurs during
comparison.
201711
EP NVRAM：A reading error occurs.
1. Reboot the machine.
2. Check if the EP has been
properly installed.
3. If the error code persists, call the
service personnel to replace the
main board.
201712
EP NVRAM：A writing error occurs.
201713
EP NVRAM：Write in is normal, but a read
error occurs during comparison.
201714
EP NVRAM：Both write-in and read are
normal, but an error occurs during
comparison.
User’s Guide
91
201721
Toner NVRAM：A reading error occurs.
1. Reboot the machine.
2. Check if the toner
cartridge has been properly
installed.
3. If the error code
persists, call the service
personnel to replace the
main board.
201722
Toner NVRAM：A writing error occurs.
201723
Toner NVRAM：Write in is normal, but a read
error occurs during comparison.
201724
Toner NVRAM：Both write-in and read are
normal, but an error occurs during comparison.
201730
The wrong NVRAM Address is used.
1. Reboot the machine.
2. If the error code
persists, call the service
personnel to replace the
main board.
202651
Network_INIT_Fail The network initialization
fails.
201801
Backup PDL setting fails.
201802
Backup GDI setting fails
201803
The product will check if the serial numbers of
PDL and GDI are the same while it is starting.
The error will occur if they are different.
205001
Eeng Error _polymotoraction Error: only occurs
on the LPH machine because Polygonmotor
does not run properly.
1. Reboot the machine.
2. If the error code
persists, call the service
personnel to replace the
LPH module.
205101
eEngError_HiVChargerError：is for Hw to avoid
the EP charger error, leading to the EP’s
abnormal power supply, which causes a video
error.
1. Pull out and back the EP
charger repeatedly for at
least 3 times to clean the
corona wire.
2. Reboot the machine.
3. If the error code
persists, replace the EP
charger.
800001
Security chip error
1. Reboot the machine.
2. If the error code
persists, call the service
personnel.
800002
Storage security check error
800003
Memory security check error
5 Troubleshooting
92
System Errors
Error
Code
Problem Cause
Solution
200000
Continue Feed Error: This error is displayed
when multiple-feed occurs during printing.
Open the side door to remove
the paper, and then load the
paper with the correct size,
orientation, and type in the
specified tray.
200050
Side door Open: The side door is not closed
properly.
Close the side door properly.
200051
Upper Cover Open: The printer’s upper cover
is opened
Close the printer’s upper cover
properly.
200052
Tray 2’s Upper Cover Open: The side door of
the second tray is opened.
Close the 2
nd
tray’s side door
properly.
200053
Tray 3’s Upper Cover Open: The side door of
the third and forth trays is opened.
Close the side door of the 3
rd
and 4
th
input trays properly.
200060
Tray 1 Error: Paper-lifting on the main input
tray fails.
1. Open and close the main
input tray again, and make
sure the tray is firmly closed.
2. If the error persists, call the
service personnel to check.
200061
Tray 2 Error: Paper-lifting on the second tray
fails.
1. Open and close the 2
nd
input
tray again, and make sure the
tray is firmly closed.
2. If the error persists, call the
service personnel to check.
200062
Tray 3 Error: Paper-lifting on the third tray
fails.
1. Open and close the 3
rd
input
tray again, and make sure the
tray is firmly closed.
2. If the error persists, call the
service personnel to check.
User’s Guide
93
200063
Tray 4 Error: Paper-lifting on the forth
tray fails.
1. Open and close the forth tray
again, and make sure the tray
is firmly closed.
2. If the error persists, call the
service personnel to check.
200070
Tray 1 Open: The first tray is opened.
Close the 1
st
tray firmly.
200071
Tray 2 Open: The second tray is opened.
Close the 2
nd
tray firmly.
200072
Tray 3 Open: The third tray is opened.
Close the 3
rd
tray firmly.
200073
Tray 4 Open: The forth tray is opened.
Close the 4
th
tray firmly.
200080
Manual Tray Empty: There is no paper in
the manual tray.
Check if the paper is loaded in
the manual tray with correct
size and orientation.
200081
Tray 1 Empty: There is no paper in the
main input tray.
Place the paper with correct
size and orientation in the 1
st
input tray.
200082
Tray 2 Empty: There is no paper in the
second tray.
Place the paper with correct
size and orientation in the 2
nd
input tray.
200083
Tray 3 Empty: There is no paper in the
third tray.
Place the paper with correct
size and orientation in the 3
rd
tray.
200084
Tray 4 Empty: There is no paper in the
forth tray.
Place the paper with correct
size and orientation in the 4
th
tray.
200090
Fan 1 fails: The product detects the first
fan rotates abnormally.
This is a warning type of error
message.
The machine can still run
normally. If this error continues
to occur, call the service
personnel to perform the
replacement handling.
200091
Fan 2 fails: The product detects the 2
nd
fan rotates abnormally.
200092
Fan 3 fails: The product detects the 3
rd
fan rotates abnormally.
This is a warning type of error
message. The machine can still
run normally. If this error
continues to occur, call the
service personnel to perform
the replacement handling.
5 Troubleshooting
94
Network Errors
500000
IP Conflict : The same IP address is
detected in the network environment by
the product.
DHCP: require a new set of
unique IP address from DHCP
Server.
Static IP：reset the native IP
address.
500001
Net Cable Unplug : The RJ-45 port
without a network cable plugged in is
detected.
Connect the network cable.
500002
DHCP has no response: When the
product is connected to the network via
DHCP, the DHCP Server has no response
to the request from the product.
Network connection failure.
The solution:
Use the static IP or connect to a
network environment with a
DHCP server.
User’s Guide
95
Image Problem Troubleshooting
Problem
Image Example
Solution
Light print(entire
page)
1. Make sure that the toner cartridge
is fully installed.
2. Make sure that the Toner Save
setting is turned off in the printer
driver.
3. Try using a different type of paper.
4. The toner cartridge might be
almost empty. Replace the toner
cartridge.
Light
print(partial
page)
1. Make sure that the toner cartridge
is fully installed.
2. The toner level might be low.
Replace the toner cartridge.
3. The paper might not meet the
printer’s specifications (for
example, the paper is too moist or
too rough) (See page 22 and page
26).
Vertical white
lines
Call the service personnel for help to
clean the drum unit.
Vertical black
lines
Please clean the drum charger. Refer to
Cleaning the drum charger.
5 Troubleshooting
96
Image Problem Troubleshooting
Problem
Image Example
Solution
Dirty
background(partial
page)
Check if toner is not leaked from the
toner cartridge. If so, replace the
toner cartridge.
Dirty
background(entire
page)
The paper might not meet the
printer’s specifications (for example,
the paper is too thin) (See paper
specification).
Print blank page
Check if there is enough toner in the
toner cartridge. If not, please replace
the toner cartridge.
If this error happens again, call
service for help.
Defective image of
regular interval
Clean the paper path. Refer to
Cleaning the Paper Path.
Loose toner
1. If you have observed a rougher
texture on one side of your paper,
try printing on the smoother side.
2. The paper might not meet the
printer’s specifications (for
example, the paper surface is not
smooth or paper too thick) (See
paper specification).
3. Media type incorrect. Please
choose proper media type for your
paper.
User’s Guide
97
TECHNICAL SUPPORT
If your problem still exists after trying the above solution, please contact our
technical support.
Headquarter
Avision Inc.
No. 20, Creation Road I, Science-Based Industrial Park,
Hsinchu 300, Taiwan, ROC
TEL: +886 (3) 578-2388
FAX: +886 (3) 577-7017
E-MAIL: service@avision.com.tw
Web Site: http://www.avision.com.tw
US and Canada Area
Avision Labs, Inc.
6815 Mowry Ave., Newark CA 94560, USA
TEL: +1 (510) 739-2369
FAX: +1 (510) 739-6060
E-MAIL: support@avision-labs.com
Web Site: http://www.avision.com
China Area
Shanghai Technical Support Center
7A, No.1010, Kaixuan Road, Shanghai 200052 P.R.C.
TEL :+86-21-62816680
FAX :+86-21-62818856
E-MAIL: sales@avision.net.cn
Web Site: http://www.avision.com.cn
Europe Area
Avision Europe GmbH
Bischofstr. 101 D-47809 Krefeld Germany
TEL: +49-2151-56981-40
FAX: +49-2151-56981-42
E-MAIL: info@avision-europe.com
Web Site: http://www.avision.de
6 Maintaining the Machine
98
6. Maintaining the Machine
The following table shows the components and their suggested cleaning cycle.
NAME OF COMPONENT
STANDARD CLEANING CYCLE
Drum Charger
10,000 pages (A4 5% coverage)
Paper Tray Roller
5,000 pages
Manual Tray Roller
5,000 pages
Paper Path
20,000 pages
Cleaning the Drum Charger
After copying about 10,000 pages, it is recommended to clean the developing unit.
Follow these steps to clean the charger.
1. Open the Side Door by pulling the handle as shown.
User’s Guide
99
2. Remove the Drum Unit.
3. Pull out the charger to the end and then back to its original position.
4. Repeat step 3 for at least three times. Make sure the charger is back to its
original position. Otherwise, there is trouble to install the Drum Unit back to
the machine.
6 Maintaining the Machine
100
Cleaning the Paper Tray Rollers
If the paper tray rollers are dirty, ane paper powder is attached to it, or after 5,000
prints or copies, paper may not be fed properly or paper jam. In this case, clean the
paper tray rollers.
The Cleaning Steps:
1. Move the paper tray to reveal the rollers.
2. Slightly wet a soft and lintless cloth with isopropyl alcohol (95%).
3. Wipe the surface of the pickup roller, feeding roller, and the reverse roller until
it is thoroughly cleaned.
Wipe the surface
of the
pickuproller from
left to right and
then from right
to left.
User’s Guide
101
4. Open the Roller cover as illustrated and wipe the surface of the Feeding Roller
from left to right and then from right to left.
5. As shown in below，The Reverse Roller is located at the other side of the
Feeding Roller. Hold two ends of the Reverse Roller Cover and remove the
cover.
6. Wipe and rotate the surface of the roller to make sure it is thoroughly cleaned.
7. Hold two ends of the Reverse Roller Cover to install the Reverse Roller Cover
back to the machine.
Important!
Make sure to clean the rollers with a soft and lintless cloth in case the
fibers may remain on the surface of the rollers.
Reverse
Roller
6 Maintaining the Machine
102
Cleaning the Manual Tray Roller
If the paper tray rollers are is dirty, paper powder is attached to it, or after 5,000
prints or copies, paper may not be fed properly or paper jam. In this case, clean the
paper tray rollers.
1. Slightly wet a soft and lintless cloth with isopropyl alcohol (95%).
2. Pull down the manual tray as shown.
3. Push the roller internally and remove the roller.
4. Wipe the surface of the roller from left to right and then right to left until
the roller is completely cleaned.
User’s Guide
103
Installation Step
Install the left end of the roller to the left hole and then the right end to the right
hole. Note the notch on the right end has to be aligned with the tab as indicated in
below.
6 Maintaining the Machine
104
Cleaning the Toner Cartridge
If there is toner leaking on the machine, slightly wet a soft and lintless
cloth with isopropyl alcohol (95%) and wipe the toner off in case you may
touch the toner which is harmful to human health.
Remove the Toner Cartridge
1. Open the front cover by pulling the handle as shown.
2. Use your right hand to unlock the toner cartridge by pressing down the 「lock
switch」and at the same time use your left hand to hold the handle of the toner
cartridge and pull it out of the printer.
Lock Switch
Handle
User’s Guide
105
3. Slightly wet a soft and lintless cloth with isopropyl alcohol (95%) and wipe the
toner off the cartridge.
Install the Toner Cartridge
1. Hold the handle of the toner cartridge and insert it to its proper position as
shown.
2. Push the Toner Cartridge to the end. A “click” sound means the
installation was successful.
3. Close the Front Cover.
Important!
Be careful not to spill toner from the waste toner can. Do not inhale
toner or allow toner to get into your eyes。
If toner gets on your clothing or other fabric, wipe off the toner with a
dry cloth. Wash the items in cold water and air dry. Hot water causes
the toner to penetrate the fibers of the clothes.
Toner Leakage
6 Maintaining the Machine
106
Cleaning the Paper Path
During the printing process, paper powder, toner, and dust particles can accumulate
inside the product. Over time, this buildup can cause print quality issues such as
toner specks, smears, or dust particles on the edge of paper. If you are
experiencing these problems, clean the paper path. To keep optimal printing quality,
the paper path needs to be cleaned after approximately every 20,000 prints.
However, the guideline might vary based on the type of paper you are printing (for
example, visible paper powder on paper or paper has not been cut evenly).
To clean the paper path, follow these steps:
1. Turn off the product, disconnect the power cord, and then wait for the product
to cool.
2. Open the side door.
3. Pull down the lock latches on the top of the fuser to open the Fuser Cover.
Toner specks or dots on the
printouts
User’s Guide
107
4. Gently wipe the surface of the rollers and paper path as illustrated with a soft,
dry cloth that is lightly dampened with isopropyl alcohol.
7 Replacing the Consumables
108
7. Replacing the Consumables
The following table shows the parts and their suggested replacement cycle. The
replacement cycles above are rough guidelines for the case using A4/Letter sized
woodfree or wood containing paper of 80 g/m
2
(20 lbs) in weight. These cycles vary
according to the type of paper used and how frequently the product is used and
cleaned. Please replenish the consumables from the store where you purchased the
product or a Avision authorized service provider.
NAME OF COMPONENT
RECOMMENDED REPLACEMENT CYCLE
Waste Toner Can
When waste toner is full
Toner Cartridge
20K sheets (5% Coverage)
Paper Tray Roller
200K sheets
Manual Tray Roller
50K sheets
Drum Unit
150K sheets
Developing Unit
150K sheets
User’s Guide
109
Fuser
300K sheets
7 Replacing the Consumables
110
Replacing the Waste Toner Can
Follow these steps to replace the waste toner can：
Important!
DO NOT reuse the waste toner can.
DO NOT put the waste toner can into a fire. It could explode.
Be careful not to spill the toner. DO NOT inhale or allow it to get into
your eyes.
Removing the Waste Toner Can
1. Open the front door by pulling the handle as shown.
2. Squeeze the top of the waste toner can and remvoe it from the machine as
shown.
User’s Guide
111
3. Insert the cap of the waste toner can and seal it with tape to let the cap firmly
secured.
4. Place the waste toner can into its original plastic bag to ensure the toner will
not spill.
Important!
Be careful not to spill the toner. DO NOT inhale or allow it to get into your
eyes.
As the waste toner may be hazardous to both environment and human
health, please place the waste toner can into a plastic bag and the original
toner cartridge box, and then deliver to our authorized distributors or
service personnel.
7 Replacing the Consumables
112
Reinstalling the Waste Toner Can
1. Open the cap.
2. Hold the handle of the waste toner can and insert it to its original place. A “click”
sound means the installation was successful.
3. Close the Front Cover as shown.
User’s Guide
113
Replacing Toner Cartridge
Follow these steps to replace the toner cartridge：
Important!
To maintain the EP Charger in good condition, please clean the EP
charger each time after replacing the toner cartridge. Refer to the
following section, Cleaning the EP Charger – on how to clean the
charger.
Removing the Toner Cartridge
1. Open the front cover by pulling the handle as shown.
2. Use your right hand to unlock the toner cartridge by pressing down the 「lock
switch」and at the same time use your left hand to hold the handle of the toner
cartridge and pull it out of the printer.
Lock Switch
Handle
7 Replacing the Consumables
114
Installing the Toner Cartridge
1. Remove the package cushion and tapes on the toner cartridge. Tilt the toner
cartridge up and down and then right and left 10 times to distribute the toner
evenly inside the cartridge.
2. Hold the handle of the toner cartridge and insert it to its proper position as
shown.
3. Close the front cover.
Important!
Be careful not to spill the toner. DO NOT inhale or allow it to get into your
eyes.
If toner gets on your clothing or other fabric, wipe off the toner with a dry
cloth. Wash the items in cold water and air dry. Hot water causes the
toner to penetrate the fibers of the clothes.
Do not dispose of the toner cartridge. Put the used toner cartridge into the
bundled plastic bag, and then return it to a dealer or service
representative. The latter recycles or deals with the collected toner
cartridges in accordance with the relevant regulations.
User’s Guide
115
Replacing the Paper Tray Rollers
After approximately 200,000 prints or copies, the roller may be worn out and you
may have difficult in feeding paper properly. In this case, please replace the roller
with a new one and follow the steps in below to complete the replacement.
The removing steps
1. Lift the front side of the paper tray, and then pull the paper tray out of the
product. Locate the feeding roller as indicated.
2. Press the front end of the Roller Cover inward to open the cover. Lift the
Feeding Roller upward to remove it.
Feeding
Roller
7 Replacing the Consumables
116
3. Press two ends of the Reverse Roller inward to remove the Reverse Roller.
Reverse Roller
User’s Guide
117
The reinstallation steps
1. Insert the Feeding Roller vertically to its original slot.
2. Close the Roller Cover as shown.
3. Hold two ends of the Reverse Roller Assembly and insert it to its original slot as
shown.
7 Replacing the Consumables
118
Replacing the manual tray rollers and pad
After approximately 200,000 prints or copies, the roller may be worn out and you
may have difficult in feeding paper properly. In this case, please replace the roller
with a new one and follow the steps in below to complete the replacement.
The removing procedure
1. Pull down the manual tray.
2. Press down the tab at the end of the roller as shown.
User’s Guide
119
The reinstallation procedure
Install the left end of the roller to the left hole and then the right end to the right hole.
Note the notch on the right end has to be aligned with the tab as indicated in below.
7 Replacing the Consumables
120
Replacing the Drum Unit
The Removing Procedure
1. Turn off the power and disconnect the power cable. Wait for 10 minutes to cool
down the machine.
2. Pull down the Side Door.
3. Hold the handle of the Drum Unit and remvoe it from the machine as shown.
Drum Unit
User’s Guide
121
Reassembling Steps:
1. Remove the plastic bag, tape, and then press down the Release Arms to pull
out the protective film.
2. Pull up the Release Arms on both ends.
Important!
To avoid damage the drum unit, please install it after removing the
protection cushions. Do not expose the drum unit to light.
Deliver the old drum unit to an approved recycling center.
3. Holding the handle of the Drum Unit, insert the Drum Unit horizontally into the
slot along the top of the support frame on both sides, as shown in the figure.
7 Replacing the Consumables
122
4. Close the Side Door and then the the Manual Tray Cover as shown.
User’s Guide
123
Replacing the Developing Unit
Follow these steps to replace the Developing Unit：
The Removing Steps:
1. Turn off the machine until it has been cooled down.
2. Open the Side Door by pulling down the handle as shown.
3. Hold the handle of the Drun unit and pull it out.
4. Open the paper guide latch in a clockwise direction , and then push up to
fix the paper guide.
Drum Unit
7 Replacing the Consumables
124
5. Hold the handles of the developing unit and gently remove it from the machine
as shown.
Notice to return the used developing unit!
Insert the protective film from the original package into the roller of the
developing unit, and stick the tape , insert the pin into the reserved hole ,
insert the sponge to the toner exit hole, finally stick the tape on the
sponge to avoid vibration during transportation, and then put the developing unit
into its original plastic bag, foam, and packing box to return to the manufacturer.
/
R
Developing Unit
User’s Guide
125
Reassembling Steps:
1. Remove the plastic bag and protective package including protective film,
plugs , tapes, and the sponge in the toner exit hole.
Important!
Do not remove the transparent plastic protective cover on the surface of
the developing unit as shown in the figure to avoid abnormal images.
2.
Open the handle of the developing unit and hold the handle with both hands,
as shown in the figure below.
3.
Hold the handle with both hands, placing the front end of the developing unit to
the top of the rails on both sides , and then gently push the developing unit
into the machine along the rails . Make sure the handles are closed and left
flat on the surface of the developing unit as shown in below .
7 Replacing the Consumables
126
4. Pull down the latch of the paper guide counterclockwise to restore the latch of
the paper guide to its original status.
5. Hold the handle of the Drum Unit and slide it into the machine as shown.
6. Close the Side Door and then the Manual Tray Cover as shown.
User’s Guide
127
Replacing the Fuser
The Removing Steps
Important:
After the product has been used for a while, please do not touch the inside
of the product since the temperature is very high. To replace the fuser,
please first turn the machine off and wait until it has been cooled down.
1.
Turn off the printer and wait until it has cooled down.
2.
Open the Side Door by pulling down the handle as shown.
3.
Pull down the handles on both sides of the fuser.
7 Replacing the Consumables
128
4.
Pull down the tabs to open the cover.
5.
Press the latch of the cover and remove the cover as shown in below.
6.
Remove the red cable and then the black cable.
User’s Guide
129
7.
Pull the fuser cover back and then press the blue latch on both sides
inwardly as illustrated.
8.
Hold the handles on both sides of the fuser and remove the fuser from the
machine.
Important!
Do not dispose of the toner cartridge. Stick the cables with tape, put it in the
original plastic bag and box, and then return to the authorized dealer or service
personnel. The latter will follow Recycling or disposing of the collected fusers
according to relevant regulations.
7 Replacing the Consumables
130
Reinstallation Steps
1. Remove the protective tape of the new fuser.
2. Turn over the fuser to find the serial number (AXXXXXXXXXX). Write it down
as it is required to reset the fuser count.
3. Pull down the handles of the fuser and then hold the handles with two hands to
install it back to the original place in the machine.
4. Press the latches on both sides outward as illustrated.
User’s Guide
131
5. Pull down the fuser cover.
6. Connect the black cable and then the red cable. Close the cable cover.
7. Close the fuser cover back to its original position.
8. Pull up the handles on both sides.
7 Replacing the Consumables
132
9. Close the Side Door and then the Manual Tray Cover as shown.
10. Press the Power button to turn on the machine.
11. Reset the fuser count on the product’s web page as described in below:
1). Connect the product to a network via an ethernet cable.
2). Open your browser and type the product’s IP address on the URL
address. Press OK and the product’s web page will be displayed.
3). Choose [Properties] and then click [Reset Fuser Count]. Enter fuser’s
serial number and then press [Apply], finally enter the administrator’s
password to reset the fuser count.
User’s Guide
133
8. Specifications
All specifications are subject to change without notice.
General
Processor
800MHz Dual Core Cortex A9(build in SOC)
Memory
512M DDR2 SDRAM
Max media size
A3 size
Resolution
600× 600dpi
Printing speed
40 ppm
Warmup time
< 26 second
Recommanded Monthly Print
Volumn
20,000 pages
Maximum monthly print duty
cycle
200,000 pages
Manual tray
Paper capacity
100 pages（70g/m² plain paper）
Paper size
A3, Double Letter, 8K, 16K, A6, A4, B6(JIS),
B4(JIS), A5, B5(JIS), Letter,
Legal 13, Legal, Japanese PostCard,
Customized size:
100x145 ~ 304.8x431.8 mm
(3.93” x 5.7” ~ 12” x 17”)
Paper weight
60~158 g/m² (16~42 lbs)
Tray 1~4
Paper capacity
500 pages（70g/m² plain paper）
Paper size
A3, A4, B4(JIS), A5, B5(JIS), Letter, Legal
14, Double Letter
Paper weight
60~105 g/m² (16~28 lbs)
Support paper tray
Standard 500 pages input tray
Paper output
Top output
Paper output capacity
530 pages
Duplex printing unit
Build-in
8 Specifications
134
Duplex print
Paper size
A3, A4, B4(JIS), A5, B5(JIS), letter, legal
customized size: 148x210~304.8x431.8 mm
(5.8” x 8.3” ~ 12” x 17”)
Paper weight
60~105 g/m² (16~28 lbs)
Network print
Build-in
Connectivity
USB 3.2 Gen 1x1/
RJ-45 Etherent 10/100/1000 Mb
Printer language
GDI/PCL/PS
Supported operation system
Windows 7, Windows 8, Windows 10
Dimemsion (WxDxH)
575x563x597mm (22.6” x 21.1” x 23.6”)
Weight
35kg
Power source
100/120V, 200/240V（50Hz /60Hz）
Power consumption
<720W
Operation
Environment
Temperature
5°C～35°C
15%～85% （no dew）
Humidity
Printer life
5 years or 1,000,000 pages
Toner
20,000 pages （A4 5％ cover rate）
Drum unit
150,000 pages
Developing unit
150,000 pages
Fuser
300,000 pages
