Product Overview
1. Handle
2. Power Button
3. Cleanout Cycle Button
4. Clean Water Tank
5. Dirty Water Tank Removal Button
6. Dirty Water Tank with Filter
7. Brush Roll Window Release Button
8. Brush Roll Window
Important Safety Instructions ................................2
What’s in the Box? ......................................................... 2
Assembly .............................................................................. 3
Changing the Brush Roll ............................................ 3
Filling the Clean Water Tank....................................4
Cleaning Your Floors ....................................................4
Emptying the Dirty Water Tank ............................5
Using the Clean-Out Cycle .......................................5
After-Cleaning Care ...................................................... 6
Storing Your Machine ...................................................6
Troubleshooting ............................................................... 7
Warranty ............................................................................... 7
Meet your new BISSELL® product!
Go to support.BISSELL.com for a comprehensive walkthrough
of your new purchase, including videos, tips, support, and more.
Want to get started right away? This guide has all the information
you need to set up your new product. Let’s take a look…
CROSSWAVE® HARD FLOOR EXPERT®
ALL-IN-ONE MULTI-SURFACE CLEANER
3831 SERIES
1
2
3
8
7
6
5
4
2 BISSELL.com
IMPORTANT SAFETY INSTRUCTIONS
WARNING
TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK OR INJURY:
• Connect to a properly grounded outlet only. See grounding instructions.
Do not modify the 3-prong grounded plug.
• Do not leave appliance when it is plugged in. Unplug from outlet when
not in use and before servicing.
• Use indoors only.
• Do not allow to be used as a toy. Close attention is necessary when used
by or near children.
• Do not use for any purpose other than described in this user guide.
Use only manufacturer’s recommended attachments.
• Do not use with damaged cord or plug. If appliance is not working as it
should, or has been dropped, damaged, left outdoors, or dropped into
water, have it repaired at an authorized service center.
• Do not pull or carry by cord, use cord as a handle, close a door on cord,
or pull cord around sharp edges or corners. Do not run appliance over
cord. Keep cord away from heated surfaces.
• Do not unplug by pulling on cord. To unplug, grasp the plug,
not the cord.
• Do not handle plug or appliance with wet hands.
• Do not put any object into openings. Do not use with any opening
blocked; keep openings free of dust, lint, hair, and anything that may
reduce air flow.
• Keep hair, loose clothing, fingers, and all parts of body away from
openings and moving parts.
• Turn OFF all controls before plugging or unplugging appliance.
• Use extra care when cleaning on stairs.
• Do not use to pick up flammable or combustible materials (lighter fluid,
gasoline, kerosene, etc.) or use in areas where they may be present.
• Do not use appliance in an enclosed space filled with vapors given off
by oil-based paint, paint thinner, some moth-proofing substances,
flammable dust, or other explosive or toxic vapors.
• Do not use to pick up toxic material (chlorine bleach, ammonia, drain
cleaner, etc.).
• Do not pick up anything that is burning or smoking, such as cigarettes,
matches or hot ashes.
• Use only BISSELL® cleaning formulas intended for use with this appliance
to prevent internal component damage. See the Cleaning Formulas
section of this guide.
• Do not immerse. Use only on surfaces moistened by the cleaning
process.
• Keep appliance on a level surface.
• Do not carry the appliance while in use.
• Do not use without filters in place.
• Risk of injury. Brush may start unexpectedly. Unplug before cleaning
or servicing.
• To reduce the risk of injury from moving parts – unplug before servicing.
SAVE THESE INSTRUCTIONS
THIS MODEL IS FOR HOUSEHOLD USE ONLY.
COMMERCIAL USE OF THIS UNIT VOIDS THE MANUFACTURER’S WARRANTY.
READ ALL INSTRUCTIONS BEFORE USING YOUR APPLIANCE.
When using an electrical appliance, basic precautions should be observed, including the following:
Body Handle Clean Tank Tray Trial Formula
What’s in the Box?
Standard accessories may vary by model.To identify what should be included with your purchase,
please refer to the “Carton Contents” list located on the carton top flap.
WARNING
Grounded
Outlets
Grounding
Pin
Improper connection of the equipment-grounding conductor can
result in a risk of electrical shock. Check with a qualified electrician or
service person if you aren’t sure if the outlet is properly grounded.
DO NOT MODIFY THE PLUG. If it will not fit the outlet, have a proper
outlet installed by a qualified electrician. This appliance is designed
for use on a nominal 120-volt circuit, and has a grounding attachment
plug that looks like the plug in the illustration. Make certain that the
appliance is connected to an outlet having the same configuration as
the plug. No plug adapter should be used with this appliance.
GROUNDING INSTRUCTIONS
This appliance must be connected to a grounded
wiring system. If it should malfunction or break
down, grounding provides a safe path of least
resistance for electrical current, reducing the
risk of electrical shock. The cord for this appliance has an equipment-
grounding conductor and a grounding plug. It must only be plugged into
an outlet that is properly installed and grounded in accordance with all
local codes and ordinances.
BISSELL.com 3
Assembly
Go to support.BISSELL.com for assembly videos.
1. Insert handle until it clicks
into place.
2. Insert clean tank into back
of machine until it clicks into
place.
3. Wrap cord. To easily
unwrap, turn Quick Release™
Cord Wrap down.
Note: Remove cardboard insert from bottom of foot before first use.
Changing the Brush Roll
Visit global.BISSELL.com to purchase additional brush rolls.
1. Press button and pull up on
tab to remove brush window.
2. Pull tab to remove brush roll. 3. Reinstall brush roll. Place
end of brush into right side
of foot.
4. Press tab of brush down to
lock into place.
5. Reinstall brush roll window.
Align tabs on edges of foot.
6. Press window so it clicks
into place.
4 BISSELL.com
Filling the Clean Water Tank
For additional tips and tricks on filling your tank visit support.BISSELL.com
Keep plenty of CrossWave® formulas on hand so you can clean whenever it fits your schedule. Only
use CrossWave formulas in your machine. Other formulas or household cleaners may harm the
machine. Do not use hard floor formula on area rugs or carpet.
1. Choose your formula.*
Scan the QR code with your
smartphone camera or visit
BISSELL.com for formulas.
2. Pull clean water tank up to
remove.
3. Unscrew cap.
4. Fill clean water tank with
warm water (140°F/60°C) to
water fill line (21 fl. oz.).
5. Add formula* to the formula
line (3 fl. oz.).
6. Screw cap back on. Align
clean water tank with grooves
on back of machine and slide it
until it clicks into place.
*Compatible BISSELL formulas include: Multi-Surface, Wood Floor, PET Multi-Surface with Febreze Freshness, Hard Floor Sanitize,
Simply Multi-Surface Pet.
Certain trademarks used under license from The Procter & Gamble Company or its affiliates.
Cleaning Your Floors
For cleaning tips for stuck-on messes and more, visit support.BISSELL.com.
1. Press power button to turn
machine ON.
2. Recline machine to start
brush roll spinning. Brush roll
will not spin when machine is
upright.
3. Fluid will begin once
machine is reclined and may
take up to 10 seconds to fully
wet brush roll. Use steady
forward and backward strokes
to ensure best performance.
Note: This product is intended for hard floor use only. Do not use on carpet or area rugs.
CONTINUED ON NEXT PAGE
BISSELL.com 5
Emptying the Dirty Water Tank
Go to support.BISSELL.com
1. Press button on top of dirty
water tank, grab front handle
and pull out.
2. Hold top of tank near sides
of filter and pull up to remove.
3. Pour dirty water into a
sink or similar wastewater
receptacle and thoroughly
rinse tank.
Cleaning with Hard Floor Sanitize Formula
Please read “DIRECTIONS FOR USE” on Hard Floor Sanitize label. Use on hard nonporous floors only.
1. Remove visible soil before
cleaning. Make forward and
backward passes.
2. Allow floor to remain
visibly wet with formula for
five minutes. This may require
additional passes.
3. Make forward and backward
passes to extract formula.
Allow to air dry.
Using the Clean-Out Cycle
Go to support.BISSELL.com
Note: Empty dirty water tank before beginning and make sure filter stays dry. Use clean-out cycle
after each use.
1. Make sure water reaches
clean-out cycle line on clean
water tank. Refill with water if
needed.
2. Plug in machine and place
in storage tray.
Note: Clean-out cycle will only
run with machine in tray.
3. Press the clean-out cycle
button to begin.
Cleaning Your Floors (continued)
6 BISSELL.com
After-Cleaning Care
For more helpful maintenance tips, check out support.BISSELL.com.
Storing Your Machine
1. Remove brush roll following
steps on page 3. Pull brush roll
tab and let dry completely. If
brush roll window is dirty, wipe
excess dirt or rinse to clean.
2. Remove machine from tray
and wipe excess water or dirt.
3. Empty dirty water tank and
strainer following steps on
page 5.
4. Remove filter from lid. Open
screen and remove debris.
5. Wash filter in warm water
and mild detergent. Clean
and dry filter after each use.
Replace every 3 months.
6. Rinse the bottom of the
tank cover to remove wet
debris.
7. Let parts air dry for 24
hours before next use.
8. Reinstall brush roll following
steps on page 3. Reinstall filter,
strainer, and tank lid.
9. Insert bottom of tank first.
Pivot top toward the machine
until it clicks.
Note: Any other maintenance or servicing not included in this manual should be performed by an
authorized service representative.
When finished using the product, wrap cord around cord wrap for storage. Store machine indoors in
a dry location in an area where the product is not likely to get damaged.
BISSELL.com 7
Problem Possible Cause Remedies
Reduced or
no spray
Clean water tank may be
empty or seated incorrectly.
Refill and reinstall the clean water tank.
System isn’t completely
primed.
Allow machine to run for 15-20 seconds
to fully prime.
Brush window is not latched
in place.
Unplug machine and reinstall brush window.
Clean tank filter is dirty.
Remove clean tank from machine and locate
small white foam filter under where the tank
connects to the body. Clean any debris from
foam filter and reinstall.
Loss of suction
or streaking
Tanks may not be seated
properly.
Remove both tanks and reseat them so they fit
properly on machine.
Dirty water tank is full. Empty dirty water tank.
Brush window is not latched
in place.
Unplug machine and reinstall window.
Debris channel in foot is
clogged by debris.
Clean channel with a paper towel.
Filter clogged by debris.
Remove debris clogging filter screen and
clean filter.
Brush roll is
not turning
Brush roll is not installed
properly.
Follow instructions on page 3 for replacing
brush roll.
Machine is standing upright.
Step on foot and recline body of machine to
turn brush roll on.
Brush roll stalled by debris.
Unplug machine. Remove brush window and
brush roll to remove obstruction.
Machine won’t
turn on
Brush roll stalled by debris.
Unplug machine. Remove brush window and
brush roll to remove obstruction.
Machine is
leaking
Cap of clean water tank is not
closed properly.
Remove clean water tank and reinstall cap.
Brush roll
stops turning
unexpectedly
and motor
continues to
operate
Machine is overheating.
Unplug machine from power and allow to cool
for 30 minutes.
Troubleshooting
Below are some of the issues you may run into. If you don’t see the issue you’re experiencing
below, visit support.BISSELL.com.
Warranty
Limited 2-year warranty, may vary by state. Visit support.BISSELL.com or call 1-800-237-7691 for
complete warranty information.
But wait, there’s more!
Join us online for a complete guide to your new product, including
troubleshooting, product registration, parts, and more.
Go to support.BISSELL.com.
VIDEOSINFOREGISTER PARTS SUPPORT
We’re Waggin’ Our Tails!
BISSELL proudly supports BISSELL Pet Foundation® and its mission to
help save homeless pets. When you buy a BISSELL® product, you help
save pets, too. We’re proud to design products that help make pet
messes, odors and pet homelessness disappear.
Visit BISSELLsavespets.com to learn more.
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Part Number 1635943 04/23 v9
