Voyager 5200 Series Bluetooth headset
User Guide
SUMMARY
This guide provides the end-user with task-based user information for the featured product.
Table of contents
Headset overview 1
Charge case overview 2
Charge your headset 3
Check headset battery status 4
Low battery warnings 5
Use charge case 5
Fit 6
Change eartip size 6
Switch ears 6
Connect and pair 8
Pair to mobile device 8
NFC pairing 8
Basics 10
Power on/off 10
Adjust the volume 10
Adjust headset microphone volume (softphone) 10
Make/Take/End Calls 10
Answer a call 10
End a call 10
Mute 11
Reject a call 11
Call back last call (smartphone) 11
Play or pause audio 11
Voice assistant (smartphone feature) 11
Use sensors 11
Reset sensors 12
Disable sensors 12
Advanced features 13
Adjust voice alert volume 13
Reconnect to wireless device 13
Caller Announcement (mobile phone only) 13
Load software 14
Update your Poly device 14
Troubleshooting 15
ii
Headset overview
Siri /
Google Assistant
NFC
Icon Headset control
Volume
Mute
Call
Bluetooth pairing
Siri, Google
Assistant
Default voice assistant
NFC Near Field Communication (Not offered on new product)
Charge port
Power
Indicator light
Headset overview 1
Charge case overview
NOTE: The charge case available as an accessory at poly.com/accessories .
IMPORTANT: The charge case is placed in deep sleep mode after
manufacturing to save power and protect the battery. To wake-up the charge
case, plug it into a power source for a minimum of 1 minute. The LEDs flash when
charging.
2
Chapter 2 Charge case overview
Charge your headset
Your new headset has enough power to pair and make a few calls directly out
of the box. It takes approximately 90 minutes to fully charge the headset; the
indicator light turns off once charging is complete.
A micro USB cable is supplied to allow you to charge the headset with an AC wall
charger (not included) or through a PC's USB port. The PC must be powered on to
charge via USB 2.0 or higher.
Or you can use the accessory charge case. Press the charge case button to begin
charging.
Charge your headset
3
NOTE: Always charge at near room temperatures; never charge battery at
temperatures below 0°C (32°F) or above 40°C(104°F).
Check headset battery status
■
Check your headset battery status by doing one of the following:
● With your headset powered on and smart sensors active, put on your
headset and listen to the voice alert.
● View headset LEDs while charging.
● Power on your headset and listen to the voice alert.
● View status in Poly Lens App .
LED while charging
Headset battery status
Off Charging complete
Battery high
Battery medium
Battery low
Battery critical
TIP: To reset the accuracy of the talk time alert, deplete the headset battery
then charge fully.
4
Chapter 3 Charge your headset
Low battery warnings
Battery Level Voice Prompt
30 minutes of talk time remaining "Battery Low" repeats every 15 minutes
10 minutes of talk time remaining "Recharge Headset" every 5 minutes
Use charge case
A fully charged case can recharge your headset fully two times for an additional 14
hours of headset talk time.
NOTE: The charge case available as an accessory at poly.com/accessories .
IMPORTANT: The charge case is placed in deep sleep mode after
manufacturing to save power and protect the battery. To wake-up the charge
case, plug it into a power source for a minimum of 1 minute. The LEDs flash when
charging.
1. Place your headset inside the charge case or connect it to the charge port on
the top of the case.
2. Press the case button to begin charging your headset.
Charge case LEDs
Status
Fully charged
Charging
Battery depleted; Recharge case/headset
Low battery warnings 5
Fit
1. Slide headset over and behind your ear, then press gently toward your ear.
NOTE: Remove your eyeglasses before donning the headset for best fit.
2. Rotate microphone boom until it is pointed toward your mouth.
3. Mic boom moves up and down for a better fit.
2 3
1
Change eartip size
Change the eartip for a better fit.
1. Push in eartip and rotate to the left to unlock it.
1
2
2
2. Align new eartip into slot; push, rotate to the right and lock into place.
Switch ears
■
To wear the headset on your other ear, rotate the boom upwards then twist it
around so the eartip is on the other side before lowering the mic boom.
6
Chapter 4 Fit
3
2
1
Switch ears 7
Connect and pair
Pair to mobile device
1. To put your headset in pair mode, press the Call button until you hear "pairing"
and the headset LEDs flash blue and red.
2. Activate Bluetooth on your phone and set it to search for new devices.
●
iPhone
Settings > Bluetooth > On*
●
Android
Settings > Bluetooth On > Scan for devices*
NOTE: *Menus may vary by device.
3. Select “Poly V5200 Series.”
Once successfully paired, you hear “pairing successful” and the headset
LEDs stop flashing.
NOTE: Your headset can pair with up to 8 devices but only maintain 2
connections simultaneously; this includes the base.
NFC pairing
NOTE: Not offered on new product.
NFC pairing is an option if you have no more than one other device already
connected. NFC pairing will not work if there are two devices connected already.
1. On your mobile phone ensure NFC is enabled and your phone’s display is
unlocked. (Phones may vary and some phones may not have NFC support.)
8
Chapter 5 Connect and pair
2. With the headset powered on, lay the headset on the back of phone near the
NFC tag on phone as shown until NFC pairing completes. If necessary, accept
the connection.
NFC pairing 9
Basics
Siri /
Google Assistant
NFC
Power on/off
■
To turn on the headset, slide the Power button to reveal green.
Adjust the volume
■
Toggle the Volume button up (+) or down (–) during a call or while streaming
audio.
While not on a call or streaming audio you can toggle the Volume button to
adjust the volume level for Caller Announce and other voice prompts.
Adjust headset microphone volume (softphone)
■
Place a test softphone call and adjust softphone volume and PC sound volume
accordingly.
Make/Take/End Calls
Answer a call
● Put the headset on to answer a call, or
● Say “answer” after call is announced, or
● Tap the Call button.
End a call
● Tap the Call button.
10
Chapter 6 Basics
Mute
■
During an active call, tap the Mute button to mute or unmute your headset.
Reject a call
■
Press Call button for 2 seconds until a tone is heard.
Call back last call (smartphone)
■
To dial your last number you dialed, double-tap the Call button.
Play or pause audio
■
Tap the Call button to pause or resume streaming audio.
NOTE: Functionality varies by application. May not function with web-based
apps.
Voice assistant (smartphone feature)
■
Siri, Google Assistant, Cortana Press and hold the Call button for 2 seconds
to activate your phone's default voice assistant. Wait for the phone prompt to
activate voice dialing, search, and other smartphone voice controls.
Use sensors
Smart sensors respond when you put on or take off your headset. Customize in
Poly Lens App . Below describes default settings.
With active sensors
putting on the headset will: taking off the headset will:
Mobile/softphone call answer the call keep call in headset
Music/media resume music/media (if
playing previous to taking
off)*
pause music/media (if
playing)*
Mute 11
With active sensors putting on the headset will: taking off the headset will:
Lock headset unlock the Call button lock the Call button to avoid
accidental calls
NOTE: *Functionality varies by application. May not function with web-based
apps.
Reset sensors
You may need to reset the sensors if they are not working as expected.
● Wearing the headset, tap the Call button to test sensors. A talk time voice
alert means sensors are working. A tone or lack of voice prompts means
sensors need to be reset.
● To reset the sensors, power on the headset, connect the headset to a USB
cable and plug the cable into your computer's USB port or an AC wall adapter
(not included). Then place the headset on a flat, non-metallic surface for more
than 10 seconds.
Disable sensors
● You can disable your headset smart sensors in Poly Lens App or by using a
button press while your headset is idle. Simultaneously press and hold the
Call and Mute buttons for 5 seconds. You hear "smart sensors off."
12
Chapter 6 Basics
Advanced features
Adjust voice alert volume
■
Toggle the volume button when the headset is powered on and idle (not on a
call or streaming music) to adjust the volume of the headset's voice alerts.
Reconnect to wireless device
If your headset has become disconnected, reconnect to your Bluetooth device.
■
Press the Call button once or manually connect through your device’s
Bluetooth device menu. You hear "phone connected."
Caller Announcement (mobile phone only)
When wearing your headset, you will hear the name of a contact calling so you
can decide whether to answer or ignore the call without having to check the phone
screen.
An incoming caller name is announced:
● if your phone supports Phone Book Access Profile (PBAP)
● if you granted access to your contacts during pairing process (for many
mobile phones, this is preset out-of-the box and may not be necessary)
● if the caller is stored in the phone's contacts list
An incoming caller name is not announced: if the caller is unknown, unlisted,
blocked, or the language is not supported.
Advanced features
13
Load software
Download Poly Lens App to get the most out of your device. Some softphones
require the installation of Poly software to enable device call control(answer/end
and mute) functionality.
● Download Poly Lens Desktop App at poly.com/lens .
● Download Poly Lens Mobile App at poly.com/lens , the App Store or Google
Play.
Poly Lens Mobile App Poly Lens Desktop App
Configure call control for
softphones
available for some
softphones
✓
Change headset language ✓ ✓
Enable features ✓ ✓
Battery meter ✓ ✓
Update device firmware ✓ ✓
Manage notifications and
alerts
✓ ✓
Schedule health and wellness
reminders
✓ ✓
View user guide ✓ ✓
FindMyHeadset ✓
Update your Poly device
Keep your firmware and software up-to-date to improve performance and add new
features to your Poly device.
Update your device using Poly Lens App . Download at poly.com/lens .
14
Chapter 8 Load software
Troubleshooting
Issue Resolution
How do I pair my headset to a
mobile device?
See Pair to mobile device on page 8.
Why don't I have NFC pairing on
my headset?
NFC pairing is not offered on headsets built after 2021.
My audio unexpectedly switches
between my headset and mobile
phone.
● If you do not wear glasses, reset your headset sensors.
See Reset sensors on page 12.
● If you wear glasses, try disabling the sensors. Your
headset wearing sensors may not function correctly
when wearing glasses with certain frame characteristics.
See Disable sensors on page 12.
My audio is crackling. ● Your headset may be too far away from your connected
device and out of Bluetooth range. Move closer to your
connected device.
● Bluetooth density issues: If you are in a location with many
Bluetooth devices operating at the same time (such as
on a train or in a gym), they may be interfering with your
Bluetooth connection and causing instability. Try using
your headset in a less crowded location to see if the issue
persists.
● Ensure that your headset microphone is pointed toward
the corner of your mouth. See Fit on page 6.
● Callers can't hear me.
● I can't hear callers or music.
● Ensure headset is paired and connected to your phone.
See Pair to mobile device on page 8.
● On iOS, check your audio output on your smartphone to
make sure that the audio is directed to the headset and
not another audio output.
● Your headset sensor may not be detecting your ear shape
correctly. Reposition headset on your ear.
● Disable your sensors as they may be incompatible with
your specific ear shape or glasses frames. See Disable
sensors on page 12You may need to reset your sensors.
See Reset sensors on page 12.
● Disable HD Voice (Wideband Audio) via Poly Lens App as
this setting may be incompatible with your phone.
Troubleshooting
15
Issue Resolution
My headset will not report 7 hours
of talk time after it is fully charged.
● Ensure headset is paired and connected to your phone.
See Pair to mobile device on page 8.
● Disable HD Voice (Wideband Audio) which uses more
power.
● Completely discharge your headset's battery then give it
a full charge.
● Some phones have less efficient Bluetooth connections
and thus will not allow for an optimal talk time of 7 hours.
The talk time remaining estimate is partly calculated by
your historical use so inconsistencies in an estimate may
occur based on your particular use patterns.
How do I lower the volume of voice
prompts?
See Adjust voice alert volume on page 13.
I want to customize my headset
features.
Customize your device settings with Poly Lens App . Download:
poly.com/lens
16 Chapter 9 Troubleshooting
Figure 10-5 Eartips with foam covers
Figure 10-6 USB Bluetooth adapter
Figure 10-7 Charge case
Figure 10-8 Wall charger
18
Chapter 10 What's in the box
Safety warnings
Frequency and transmitter power
Bluetooth: operating between 2,402 and 2,480 MHz below 2.4mW average.
Safety Instructions
To reduce the risk of fire, electric shock, injury to persons and damage to property,
read all operating instructions and the following safety instructions before using
your Poly product. Operating, storage and charging temperature is 10˚C to 40˚C
(50˚F to 104˚F).
● Only use those Poly products and accessories designed for use with this
product.
● If you experience a skin irritation after using this product, discontinue use and
contact Poly.
● CHILDREN. Never allow children to play with the product-small parts may be a
choking hazard.
● Do not disassemble the product as this may expose you to dangerous
voltages or other risks. Incorrect reassembly can cause electric shock or fire
when the product is subsequently used.
● Unplug, discontinue use and contact Poly if the product overheats or has a
damaged outer casing, cord or plug.
● Exposure to high volume sound levels or excessive sound pressure may
cause temporary or permanent damage to your hearing. Although there is
no single volume setting that is appropriate for everyone, you should always
use your headset/headphones with the volume set at moderate levels and
avoid prolonged exposure to high volume sound levels. The louder the volume,
the less time is required before your hearing could be affected. You may
experience different sound levels when using your headset/headphones with
different devices. The device you use and its settings affect the level of sound
you hear. If you experience hearing discomfort, you should stop listening to the
device through your headset/headphones and have your hearing checked by
your doctor. To protect your hearing, some hearing experts suggest that you:
1. Set the volume control in a low position before putting your headset/
headphones on your ears and use as low a volume as possible.
2. Avoid turning up the volume to block out noisy surroundings. Whenever
possible, use your headset/headphones in a quiet environment with low
background noise.
3. Limit the amount of time you use headsets/headphones at high volume levels.
4. Turn the volume down if the sound from the headset/headphones prevent you
from hearing people speaking near you.
Safety warnings
19
See poly.com/healthandsafety for more information on headsets/headphones
and hearing.
● If you use your headset/headphones while driving, check local laws regarding
use of a mobile phone and headset, and ensure your attention and focus
remain on driving safely. Use of a headset/headphones that covers both ears
will impair your ability to hear other sounds and in most regions is illegal to
use while operating a motor vehicle or riding a bicycle and may be a serious
hazard for you and others.
● If this product includes earbuds/eartips, install and use them in accordance
with the instructions provided. Do not force earbuds/eartips down the ear
canal. Consult a doctor if they become lodged in the ear canal.
● Plug the mains adapter or charger into a socket-outlet that is near to the
equipment and will be easily accessible.
Battery Warnings for Wireless Products
● If your product has an embedded, non-replaceable battery, do not attempt
to open the product or remove the battery as this may cause injury and/or
damage the product. If your product has a replaceable battery, use only the
battery type supplied by Poly. Remove a spent battery promptly.
● Replace rechargeable batteries after three years or 300 charge cycles,
whichever occurs first.
● Do not dispose of the product or battery in a fire or heat above 40°C (104°F).
● Do not expose the battery to extremely high temperatures. It may result in an
explosion or the leakage of flammable liquid or gas.
● Do not open, deform or mutilate the battery. There may be corrosive materials
which can cause damage to eyes or skin and may be toxic if swallowed.
● Never put batteries in mouth. If swallowed, contact a physician or poison
control center.
● Swallowing may lead to burns, perforation of soft tissue, and death. Severe
burns can occur within 2 hours of ingestion.
● Always store batteries where children cannot reach them.
● Do not allow any battery or its holder to contact metal objects such as keys or
coins.
● RECYCLING: The product battery must be recycled or disposed of properly.
Contact your local recycling center for battery removal and proper disposal.
● Use only the charger supplied by Poly to charge the product and follow the
charging instructions provided. Alternatively, if your headset is designed to be
charged with your cell phone charger, use only cell phone chargers approved
and provided by your cell phone manufacturer. Do not use the charger for
any other purpose. Ensure that the voltage rating corresponds to the power
supply you intend to use.
20
Chapter 11 Safety warnings
Support
NEED MORE HELP?
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© 2024 Poly. Bluetooth is a registered trademark of Bluetooth SIG, Inc. All
trademarks are the property of their respective owners.
Model ID: CC5200
Support 21
