Hikvision DS-PDB-IN-W AX Pro Indoor Wall Bracket for PIR User Manual

AX PRO

User Manual

AX PRO User Manual

Legal Information

About this Manual

The Manual includes instructions for using and managing the Product. Pictures, charts, images and

all other information hereinafter are for description and explanation only. The information

contained in the Manual is subject to change, without notice, due to firmware updates or other

reasons. Please find the latest version of this Manual at the Hikvision website

(https://www.hikvision.com/).

Please use this Manual with the guidance and assistance of professionals trained in supporting the

Product.

Trademarks

and other Hikvision's trademarks and logos are the properties of

Hikvision in various jurisdictions.

Other trademarks and logos mentioned are the properties of their respective owners.

Disclaimer

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THIS MANUAL AND THE PRODUCT

DESCRIBED, WITH ITS HARDWARE, SOFTWARE AND FIRMWARE, ARE PROVIDED “AS IS” AND

“WITH ALL FAULTS AND ERRORS”. HIKVISION MAKES NO WARRANTIES, EXPRESS OR IMPLIED,

INCLUDING WITHOUT LIMITATION, MERCHANTABILITY, SATISFACTORY QUALITY, OR FITNESS FOR

A PARTICULAR PURPOSE. THE USE OF THE PRODUCT BY YOU IS AT YOUR OWN RISK. IN NO EVENT

WILL HIKVISION BE LIABLE TO YOU FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, OR INDIRECT

DAMAGES, INCLUDING, AMONG OTHERS, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS

INTERRUPTION, OR LOSS OF DATA, CORRUPTION OF SYSTEMS, OR LOSS OF DOCUMENTATION,

WHETHER BASED ON BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT

LIABILITY, OR OTHERWISE, IN CONNECTION WITH THE USE OF THE PRODUCT, EVEN IF HIKVISION

HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR LOSS.

YOU ACKNOWLEDGE THAT THE NATURE OF INTERNET PROVIDES FOR INHERENT SECURITY RISKS,

AND HIKVISION SHALL NOT TAKE ANY RESPONSIBILITIES FOR ABNORMAL OPERATION, PRIVACY

LEAKAGE OR OTHER DAMAGES RESULTING FROM CYBER-ATTACK, HACKER ATTACK, VIRUS

INSPECTION, OR OTHER INTERNET SECURITY RISKS; HOWEVER, HIKVISION WILL PROVIDE TIMELY

TECHNICAL SUPPORT IF REQUIRED.

YOU AGREE TO USE THIS PRODUCT IN COMPLIANCE WITH ALL APPLICABLE LAWS, AND YOU ARE

SOLELY RESPONSIBLE FOR ENSURING THAT YOUR USE CONFORMS TO THE APPLICABLE LAW.

ESPECIALLY, YOU ARE RESPONSIBLE, FOR USING THIS PRODUCT IN A MANNER THAT DOES NOT

INFRINGE ON THE RIGHTS OF THIRD PARTIES, INCLUDING WITHOUT LIMITATION, RIGHTS OF

PUBLICITY, INTELLECTUAL PROPERTY RIGHTS, OR DATA PROTECTION AND OTHER PRIVACY RIGHTS.

YOU SHALL NOT USE THIS PRODUCT FOR ANY PROHIBITED END-USES, INCLUDING THE

DEVELOPMENT OR PRODUCTION OF WEAPONS OF MASS DESTRUCTION, THE DEVELOPMENT OR

AX PRO User Manual

PRODUCTION OF CHEMICAL OR BIOLOGICAL WEAPONS, ANY ACTIVITIES IN THE CONTEXT RELATED

TO ANY NUCLEAR EXPLOSIVE OR UNSAFE NUCLEAR FUEL-CYCLE, OR IN SUPPORT OF HUMAN

RIGHTS ABUSES.

IN THE EVENT OF ANY CONFLICTS BETWEEN THIS MANUAL AND THE APPLICABLE LAW, THE LATER

PREVAILS.

AX PRO User Manual

iii

Symbol Conventions

The symbols that may be found in this document are defined as follows.

Symbol

Description

Danger

Indicates a hazardous situation which, if not avoided, will or could

result in death or serious injury.

Caution

Indicates a potentially hazardous situation which, if not avoided,

could result in equipment damage, data loss, performance

degradation, or unexpected results.

Note

Provides additional information to emphasize or supplement

important points of the main text.

AX PRO User Manual

Regulatory Information

EN 50131-1:2006+A2:2017

EN 50131-3:2009

EN 50131-6:2017

EN 50131-5-3:2017

EN 50131-10: 2014

EN 50136-2: 2013

Security Grade (SG): 2

Environmental Class (EC) : II

DP2

Certified by Telefication

Note EN50131 compliance labeling should be removed if non-compliant configurations are

used.

EU Conformity Statement

This product and - if applicable - the supplied accessories too

are marked with "CE" and comply therefore with the applicable

harmonized European standards listed under the EMC Directive

2014/30/EU, RE Directive 2014/53/EU,the RoHS Directive

2011/65/EU

2012/19/EU (WEEE directive): Products marked with this

symbol cannot be disposed of as unsorted municipal waste in

the European Union. For proper recycling, return this product

to your local supplier upon the purchase of equivalent new

equipment, or dispose of it at designated collection points. For

more information see: www.recyclethis.info

2006/66/EC (battery directive): This product contains a battery

that cannot be disposed of as unsorted municipal waste in the

European Union. See the product documentation for specific

battery information. The battery is marked with this symbol,

which may include lettering to indicate cadmium (Cd), lead

(Pb), or mercury (Hg). For proper recycling, return the battery

to your supplier or to a designated collection point. For more

information see:www.recyclethis.info

AX PRO User Manual 
v 
Contents 
Chapter 1 Introduction ............................................................................................................... 1
 
1 System Description ................................................................................................................ 1
 
2 Specification .......................................................................................................................... 2
 
3 Appearance ............................................................................................................................ 5
 
Chapter 2 Start Up ...................................................................................................................... 8
 
1 Initial the Device .................................................................................................................... 8
 
2 Install the Device ................................................................................................................... 9
 
Chapter 3 User Management .................................................................................................... 11
 
1 User Management ............................................................................................................... 11
 
1.1 Invite the Administrator .......................................................................................... 11
 
1.2 Cancel Installer Access ............................................................................................. 12
 
1.3 Add an Operator ....................................................................................................... 12
 
1.4 Delete an Operator .................................................................................................. 14
 
2 Access Entries ...................................................................................................................... 14
 
Chapter 4 Configuration ........................................................................................................... 16
 
1.Set-up with Hik-Proconnect ................................................................................................ 16
 
1.1 Use the Hik-Proconnect APP .................................................................................... 16
 
1.2 User the Hik-ProConnect Portal ............................................................................... 28
 
2 Set-up with Hik-Connect ..................................................................................................... 31
 
3 Set-up with the Web Client ................................................................................................. 39
 
3.1 Communication Settings .......................................................................................... 40
 
3.2 Device Management ................................................................................................ 51
 
3.3 Area Settings ............................................................................................................ 56
 
3.4 Video Management .................................................................................................. 58
 
3.5 Permission Management ......................................................................................... 60
 
3.6 Maintenance ............................................................................................................. 62
 
3.7 System Settings ........................................................................................................ 63
 
3.8 Check Status ............................................................................................................. 75
 
4 Report to ARC (Alarm Receiver Center) ............................................................................. 76

AX PRO User Manual 
vi 
Setup ATS in Transceiver of Receiving Center .................................................................. 76
 
Setup ATS in Transceiver of the Panel .............................................................................. 77
 
Signalling Test .................................................................................................................... 78
 
Chapter 5 General Operations .................................................................................................. 80
 
5.1 Arming ................................................................................................................................. 80
 
5.2 Disarming ............................................................................................................................. 81
 
A. Trouble Shooting .................................................................................................................. 82
 
A.1 Communication Fault .......................................................................................................... 82
 
A.1.1 IP Conflict ................................................................................................................. 82
 
A.1.2 Web Page is Not Accessible ..................................................................................... 82
 
A.1.3 Hik-Connect is Offline .............................................................................................. 82
 
A.1.4 Network Camera Drops off Frequently ................................................................... 82
 
A.1.5 Failed to Add Device on APP ................................................................................... 82
 
A.1.6 Alarm Information is Not Reported to APP/4200/Alarm Center ........................... 83
 
A.2 Mutual Exclusion of Functions ........................................................................................... 83
 
A.2.1 Unable to Enter Registration Mode ........................................................................ 83
 
A.3 Zone Fault ............................................................................................................................ 83
 
A.3.1 Zone is Offline .......................................................................................................... 83
 
A.3.2 Zone Tamper-proof .................................................................................................. 83
 
A.3.3 Zone Triggered/Fault ............................................................................................... 83
 
A.4 Problems While Arming ...................................................................................................... 84
 
A.4.1 Failure in Arming (When the Arming Process is Not Started) ................................ 84
 
A.5 Operational Failure ............................................................................................................. 84
 
A.5.1 Failed to Enter the Test Mode ................................................................................. 84
 
A.5.2 The Alarm Clearing Operation on the Panel Does Not Produce the Alarm Clearing 
Report ........................................................................................................................ 84
 
A.6 Mail Delivery Failure ........................................................................................................... 84
 
A.6.1 Failed to Send Test Mail .......................................................................................... 84
 
A.6.2 Failed to Send Mail during Use................................................................................ 85
 
A.6.3 Failed to Send Mails to Gmail .................................................................................. 85
 
A.6.4 Failed to Send Mails to QQ or Foxmail ................................................................... 85
 
A.6.5 Failed to Send Mails to Yahoo ................................................................................. 85

AX PRO User Manual 
vii 
A.6.6 Mail Configuration ................................................................................................... 86
 
B. Input Types .......................................................................................................................... 87
 
C. Output Types ....................................................................................................................... 90
 
D. Event Types ......................................................................................................................... 91
 
E. Access Levels ........................................................................................................................ 92
 
F. Signalling .............................................................................................................................. 94
 
Detection of ATP/ATS Faults ..................................................................................................... 94
 
ATS Category .............................................................................................................................. 94
 
G. SIA and CID Code ................................................................................................................. 95

AX PRO User Manual

Chapter 1 Introduction

1.1 System Description

AX Pro is a wireless alarm system designed to protect premises required for proper protection

from intrusion alarm. It supports LAN /Wi-Fi as the primary transmission network, and

GPRS/3G/4G LTE as the secondary transmission network. The system is applicable to the scenarios

of market, store, house, factory, warehouse, office, etc.

● Innovative Tri-X 2-way wireless technology.

● Two-way communication with AES-128 encryption.

● Frequency-hopping spread spectrum (FHSS) is used to avoid interference, to prevent

eavesdropping, and to enable code-division multiple access (CDMA) communications.

● Voice guide for alarm alert, system status indication, operation prompt, etc.

● Configuration via web client, mobile client, and Convergence Cloud.

● Pushes alarm notification via messages or phone calls.

● Views life videos from Hik-Connect and alarm video clips via emails, Hik-ProConnect, and Hik-

Connect.

● Uploads alarm reports to ARC.

● SIA-DC09 protocol, and supports both Contact ID and SIA data format.

● 4520 mAh lithium backup battery with 12 H standby duration.

Ordering

Model

Description

DS-PWA64-L-WE

Supports Ethernet/Wi-Fi, and GPRS

DS-PWA96-M-WE

Supports Ethernet/Wi-Fi, 3G/4G LTE, and IC Card

AX PRO User Manual

1.2 Specification

AX PRO

64 Series

96 Series

Capacity

Areas

Zones

Up to 64

Up to 96

Outputs

Tag Readers

Up to 8

Keypads

Sounders

Repeaters

Keyfobs

other linked devices will upload alarm.

One-Key Locking

If the option is enabled, the installer can use the one-key locking function to lock the AX PRO.

After locking, users can not operate the device and receive messages.

Communication failure packet loss times

If the option is enabled, the system will detect interactive heartbeat between peripherals and

the AX PRO. If no peripherals heartbeat is detected, the device will become offline.

Fault Check

In the site, tap the AX PRO. Tap → System → System Options → Fault Check to enter the page.

Detect Network Camera Disconnection

If the option is enabled, when the linked network camera is disconnected, an alarm will be

triggered.

Panel Battery Fault Check

If the option is enabled, when battery is disconnected or out of charge, the device will not

upload events.

Wired Network Fault Check

If the option is enabled, when the wired network is disconnected or with other faults, the alarm

AX PRO User Manual

will be triggered.

Wi-Fi Fault Check

If the option is enabled, when the Wi-Fi is disconnected or with other faults, the alarm will be

triggered.

Cellular Network Fault Check

If the option is enabled, when the cellular data network is disconnected or with other faults, the

alarm will be triggered.

AC Power Down Check Time

The system checks the fault after the configured time duration after AC power down.

To compliant the EN 50131-3, the check time duration should be 10 s.

System Instructions

In the site, tap the AX PRO and then log in to the device (if required). Tap → System →

System Options → System Instructions to enter the page.

Stop Arming

If the option is enabled, when there is a fault during the arming procedure., you can stop arming

manually.

Fault Check

The system will check if the device has the faults in the checklist during the arming procedure.

Arming with Fault

Check the faults in the Fault Check list, and the device will not stop the arming procedure when

faults occurred.

Arming Indicator Keeps Light

If the device applies EN standard, by default, the function is disabled. In this case, if the device is

armed, the indicator will be solid blue for 5 s. And if the device is disarmed, the indicator will

flash 5 times.

When the function is enabled, if the device is armed, the indicator will be on all the time. And if

the device is disarmed, the indicator will be off.

Prompt Fault When Arming

If the device applies EN standard, by default, the function is disabled. In this case, the device will

not prompt faults during the arming procedure.

Early Alarm

If you enable the function, when the zone is armed and the zone is triggered, the alarm will be

triggered after the delay time.

Delay Time

When the early alarm function is enabled, you should set the delay time. The alarm will be

triggered after the configured delay time.

AX PRO User Manual

Enrollment Method

In the site, tap the AX PRO and then log in to the device (if required). Tap → System →

System Options → Enrollment Method to enter the page.

Tap Enter the Enrollment Mode.

Follow the instructions on the page to add a device.

Tap Exit the Enrollment Mode.

Network Camera

Add Cameras to the AX PRO

Steps

1. In the site, tap the AX PRO and then log in to the device (if required).

2. Tap → IPC → IPC management to enter the page.

3. Tap Add.

4. Enter IP address, port, the user name and password of the camera.

5. Tap Save Icon.

6. Optional: tap Edit or Delete to edit or delete the selected camera.

Set Video Parameters

Steps

1. In the site, tap the AX PRO and then log in to the device (if required).

2. Tap → IPC → Event Video Settings to enter the page.

3. Select a camera and set the video parameters.

Stream Type

Main Stream: Being used in recording and HD preview, it has a high resolution, code rate and

picture quality.

Sub-Stream: It is used to transmit network and preview pictures as a video streaming with

features of lower resolution, bit rate and picture quality.

Bitrate Type

Select the Bitrate type as constant or variable.

Resolution

Select the resolution of the video output.

Video Bitrate

The higher value corresponds to the higher video quality, but the better bandwidth is

required.

AX PRO User Manual

Set Arming/Disarming Schedule

Set the arming/disarming schedule to arm/disarm a particular zone automatically.

In the site, tap the AX PRO and then log in to the device (if required).

Tap → Area to enter the page.

Tap an area in the list, enable the area and select linked zones.

Enable the auto arm/disarm function and set the auto arm time/auto disarm time. You can also

set the late to disarm time, entry delay time, exit delay time, sounder delay time, weekend

exception and excepted holiday.

Auto Arm

Enable the area to automatically arm itself in a specific time point.

Auto Arm Time

Set the schedule for the area to automatically arm itself.

Late to Disarm

Enable the device to push a notification to the phone or tablet to remind the user to disarm the

area when the area is still armed after a specific time point.

Note

You should enable the Panel Management Notification function on the Web Client of

Communication Parameters → Event Communication before enabling the Late to Disarm

function.

Late to Disarm Time

Set the time point mentioned in Late to Disarm.

Weekend Exception

If enabled, Auto Arm, Auto Disarm, and Late to Disarm are disabled on the weekend.

Excepted Holiday

Enable the function and the zone will not be armed/disarmed in the holiday. You should set the

holiday schedule after enabling.

Note

Up to 6 holiday groups can be set.

AX PRO User Manual

Communication

Mobile Network

Enter a short description of your task here (optional).

Steps

1. In the site, tap the AX PRO and then log in to the device (if required).

2. Tap → Communication → Mobile Network to enter the page.

3. Enable Mobile Network.

4. Tap Parameter Configuration → Edit Icon and set parameters including the user name, APN,

MTU and PIN conde.

5. Tap Save Icon.

6. Enable Data Usage Limit.

7. Edit Data Used This Month and Data Limited per Month.

Message Push-Alarm Center

When an alarm is triggered, if you want to send the alarm notification to the mobile phone, you

can set the notification push parameters.

Steps

1. In the site, tap the AX PRO and then log in to the device (if required).

2. Tap → Communication → Message Push-Alarm Center to enter the page.

3. Tap Add Phone Number and enter the phone number.

4. Enable Phone Call and SMS according to your need.

5. Set Number of Calling.

6. Check notifications.

Zone Alarm & Tampering Alarm Notification

The device will push notifications when the zone alarm is triggered or the zone tampering

alarm is triggered or restored.

Note

You need to set event filtering interval time.

Panel Management Notification

The device will push notifications when the user operate the AX PRO.

Wireless Device Tampering Alarm Notification

The device will push notifications when tampering alarm of any wireless device is triggered or

restored.

AX PRO Tampering Alarm Notification

The device will push notifications when tampering alarm of the control is triggered or

restored.

Panic Alarm Notification

AX PRO User Manual

The device will push notifications when panic alarm is triggered or restored by zones, keypads

or keyfobs.

Medical Alarm Notification

The device will push notifications when medical alarm is triggered.

Gas Alarm Notification

The device will push notifications when gas alarm is triggered.

Fire Alarm Notification

The device will push notifications when fire alarm is triggered or a user presses the fire alarm

key on the keypad.

AX PRO System Status Notification

The device will push notifications when the AX PRO system status is changed.

Wireless Detector Status Notification

The device will push notifications when any wireless detector status is changed.

Device Status Notification

The device will push notifications when any device status is changed.

Alarm Center

You can set the alarm center's parameters and all alarms will be sent to the configured alarm

center.

Steps

1. In the site, tap the AX PRO and then log in to the device (if required).

2. Tap → Communication → Alarm Center to enter the page.

3. Select an alarm center and enable it.

4. Select the Protocol Type as ADM-CID, ISUP, SIA-DCS, *SIA-DCS, or *ADM-CID to set uploading

mode.

ADM-CID or SIA-DCSYou should select the Alarm Receiver Type as IP or Domain name, and

enter the IP/domain name, port number, account code, timeout, re-upload times and

heartbeat interval.

Note

Set the heartbeat interval with the range from 10 to 3888000 seconds.

ISUPYou do not need to set the ISUP protocol parameters.

*SIA-DCS or *ADM-CIDYou should select the Alarm Receiver Type as IP or Domain name,

and enter the IP/domain name, port number, account code, retry timeout period , attempts,

heartbeat interval, encryption arithmetic, password length and secret key.

AX PRO User Manual

Note

Set the heartbeat interval with the range from 10 to 3888000 seconds.

For encryption arithmetic: The panel support encryption format for information security

according to DC-09, AES-128, AES-192 and AES-256 are supported when you configure the

alarm center.

For the secret key: When you use an encrypted format of DC-09, a key should be set when

you configure the ARC. The key would be issued offline by ARC , which would be used to

encrypt the message for substitution security.

Device Maintenance

You can reboot the device.

Steps

1. In the site, tap the AX PRO and then log in to the device (if required).

2. Tap → Project Maintenance → Device Maintenance to enter the page.

3. Tap Test, and tap Start Walk Test to test the whether the device works properly or not.

3. Tap Maintenance → Reboot Device .

The AX PRO will reboot.

Device Management

Enter a short description of your concept here (optional).

This is the start of your concept.

Zone

You can set the zone parameters on the zone page.

Steps

1. In the site, tap the AX PRO and then log in to the device (if required).

2. Tap a zone in the Device tab.

3. Tap .

4. Tap Edit Icon the zone name.

5. Select a zone type.

Instant Zone

This Zone type will immediately trigger an alarm event when armed.

Delayed Zone

Exit Delay: Exit Delay provides you time to leave through the defense area without alarm.

Entry Delay: Entry Delay provides you time to enter the defense area to disarm the system

without alarm.

The system gives Entry/Exit delay time when it is armed or reentered. It is usually used in

entrance/exit route (e.g. front door/main entrance), which is a key route to arm/disarm via

AX PRO User Manual

operating keyboard for users.

Note

You can set 2 different time durations in System Options → Schedule & Timer.

Ensure that timer is no longer than 45 seconds in order to comply with EN50131-1.

If the zone is a delayed zone, you can set Enter delay/Exit delay parameters.

Follow Zone

The zone acts as delayed zone when it detects triggering event during system Entry Delay,

while it acts as instant zone otherwise.

Perimeter Zone

The system will immediately alarm when it detects a triggering event after the system is

armed. There is a configurable interval timer between the alarm activation and sounder

output "Sounder Delay Time (Perimeter Alarm) 0 to 600 Seconds". This option allows you to

check the alarm and cancel the sounder output during the interval time in case of false alarm.

When the zone is armed, you can set the peripheral alarm delayed time in System Options →

Schedule & Timer. You can also mute the sounder in the delayed time.

24h Silent Panic Zone

This zone type is active 24hrs, it is used for Panic or HUD (Hold Up Devices) not smoke

sensors or break glass detectors.

Panic Zone

The zone activates all the time. It is usually used in the sites equipped with panic button,

smoke detector and glass-break detector.

Fire Zone

The zone activates all the time with sound/sounder output when alarm occurs. It is usually

used in fire hazardous areas equipped with smoke detectors and temperature sensors.

Gas Zone

The zone activates all the time with sound/sounder output when alarm occurs. It is usually

used in areas equipped with gas detectors (e.g., the kitchen).

Medical Zone

The zone activates all the time with beep confirmation when alarm occurs. It is usually used

in places equipped with medical emergency buttons.

Timeout Zone

The zone activates all the time. The zone type is used to monitor and report the "ACTIVE"

status of a zone, but it will only report and alarm this status after the programmed time has

expired. (1 to 599) Seconds. It can be used in places equipped with magnetic contacts that

require access but for only a short period (e.g., fire hydrant box's door or another external

security box door)

Key Zone

AX PRO User Manual

The linked area will arm after being triggered, and disarm after being restored. In the case of

the tampering alarm, the arming and disarming operation will not be triggered.

Disabled Zone

Alarms will not be activated when the zone is triggered or tampered. It is usually used to

disable faulty detectors.

6. Enable Stay Arming Bypass, Chime, Dual-Alarm or Silent Alarm according to your actual needs.

Note

● Some zones do not support the function. Refer to the actual zone to set the function.

● Different zone types have different parameters.

7. Set heartbeat cycle.

8. Optional: Tap Delete to delete the device.

Keypad

You can set the parameters of the keypad that is enrolled to the AX PRO.

Steps

1. In the site, tap the AX PRO and then log in to the device (if required).

2. Tap a keypad in the Device tab.

3. Tap .

4. Tap Edit Icon the keypad name.

5. Enable Enable Keyfob.

6. Select linked users.

7. Tap Function Key Settings to set functions for single keys and combination keys.

8. Optional: Tap Delete to delete the device.

Sounder

The sounder is enrolled to the AX PRO via the wireless receiver module, and the 868 Mhz wireless

sounder can be enrolled to the hybrid AX PRO via the wireless receiver that is at the address of 9.

Steps

1. In the site, tap the AX PRO and then log in to the device (if required).

2. Tap a sounder in the Device tab.

3. Tap .

4. Tap Edit Icon the sounder name.

5. Select linked areas.

6. Set alarming lasting time and alarm volume.

7. Enable arming/disarming LED, arming/disarming buzzer, alarm indicator according to actual

needs.

8. Set heartbeat cycle.

9. Optional: Tap Delete to delete the device.

4.1.2 User the Hik-ProConnect Portal

AX PRO User Manual

For AX Pro security control panel, you can perform operations including arming/disarming area,

clearing alarm, bypassing zone etc., and remotely configure the control panel on the Portal. You

can also apply for PIN (required for upgrading the firmware of AX Pro) and switch the language of

AX Pro.

Click Site to enter the site list page, and then click the name of a site to enter site details page.

Remotely Operate AX Pro

Click the AX Pro to open the operation panel. And you can perform the following operations.

Table 4-3 Operation Description

Operation

Description

Stay Arm a Specific Area

Select the Area tab, and then click Stay Arming to stay arm the

area.

Away Arm a Specific Area

Select the Area tab and then click Away Arming.

Disarm a Specific Area

Select the Area tab and then click Disarm.

Stay Arm Multiple Areas

Select the Area tab, and then select areas and click .

Away Arm Multiple Areas

Select the Area tab, and then select areas and click .

Disarm Multiple Areas

Select the Area tab, and then select areas and click .

Clear Alarms of Multiple

Areas

Select the Area tab, and then select areas and click

Filter Peripheral Device by

Area

Select the Device tab, and then click and select an area to

only display the peripheral devices linked to the selected area, or

select All to display all the peripheral devices linked to all the

areas.

Control Relay

Select the Device tab, and then select a wireless output expander

to display the sirens linked to it, and then select siren(s) to

enable/disable them.

Bypass Zone

Select the Device tab, and then select a zone (i.e., detector) and

turn on the Bypass switch to bypass the zone.

AX PRO User Manual

Remotely Configure AX Pro

You can click to enter the web page of the security control panel to configure the device.

Note

For details about security control panel configuration, see the user manual of the device.

Apply for a PIN

You can click → to open the Apply for a PIN window, and then PIN code will be

AX PRO User Manual

displayed.

Switch Language

Note

You should have applied for a PIN.

You can click → to open the Language window, and then set the device language and

enter the PIN.

4.2 Set-up with Hik-Connect

The operator can use the Hik-Connect to control the device, such as general arming/disarming

operation, and user management etc.

AX PRO User Manual

Download and Login the Mobile Client

Download the Hik-Connect mobile client and login the client before operating the AX PRO.

Steps

1. Download Hik-Connect mobile client.

2. Optional: Register a new account if it is the first time you use the Hik-Connect mobile client.

Note

For details, see User Manual of Hik-Connect Mobile Client.

3. Run and login the client.

Add AX PRO to the Mobile Client

Add an AX PRO to the mobile client before other operations.

Steps

1. Power on the AX PRO.

2. Select adding type.

– Tap → Scan QR Code to enter the Scan QR code page. Scan the QR code on the AX PRO.

Note

Normally, the QR code is printed on the label stuck on the back cover of the AX PRO.

Tap → Manual Adding to enter the Add Device page. Enter the device serial No. with the Hik-

Connect Domain adding type.

3. Tap to search the device.

4. Tap Add on the Results page.

5. Enter the verification code and tap OK.

6. After adding completed, enter the device alias and tap Save.

7. Optional: Tap → Delete to delete the device.

8. Optional: Tap and tap Edit Icon to edit the device name.

Add Peripheral to the AX PRO

Add peripheral to the AX PRO.

Steps

1. Select a site.

2. Select a control device (AX PRO).

3. Tap the + icon.

– Tap Scan QR Code to enter the Scan QR code page. Scan the QR code on the peripheral.

Tap Manual Adding to enter the Add Device page. Enter the device serial No. and verification code

to add the device.

AX PRO User Manual

Tag Management

After adding Tags/tags to the wireless AX PRO, you can swipe the Tag to arm or disarm all the

detectors added to specific area(s) of the AX PRO, and clear alarms.

Steps

1. On the device list page, tap the AX PRO and then log in to the device (if required) to enter the

page.

2. Tap → User Management → Tag to enter the Tag Management page.

3. Tap + to add a Tag.

4. When hearing the voice prompt "Swipe Tag", you should present the Tag on the AX PRO Tag

presenting area.

● When hearing a beep sound, the Tag is recognized.

● The Tag will be displayed on the Tag page.

5. Optional: Tap a Tag to enter the Setting Page.

6. Tap Edit Icon to edit the Tag name.

Note

● If you log in as an installer, skip this step. Editing Tag name is only available to administrator.

● The name should contain 1 to 32 characters.

7. Slide Enable Tag..

8. Select a linked user.

9. Select the Tag type

Note

Different linked users have different Tag permissions.

Operation Tag

You can swipe the Tag to arm or disarm.

Patrol Tag

When you swipe the Tag, the system will upload a record.

10. Optional: Tap Delete to delete the Tag.

User Management

The administrator and the installers can manage users. If you are the administrator, you can add,

edit, and delete users, and assign different permissions to the newly-added users. If you are a

AX PRO User Manual

installer, you can only add and delete users.

Steps

Note

There are four types of users for the AX PRO, including administrator (or owner), operator,

installer (or setter), and manufacturer. Different types of users have different permissions for

accessing the functionality of the AX PRO.

1. On the device list page, tap the AX PRO and then log in to the device (if required) to enter the

AX PRO page.

2. Tap Invite Icon to enter the Recipient Page.

3. Select a user to invite.

– Scan QR code to invite a user.

– Enter email address/mobile phone number to invite a user.

– Select a user in the list.

4. Tap Next to invite the user.

Note

The recipient need to accept the invitation.

5. Tap → User Management → User.

6. Tap a user to enter the User Management Page.

7. Optional: Perform the following operations if required.

User Permission

You can tap the target user on the user list and then tap Edit Icon to

set the permissions authorized to the target user.

Note

Only the administrator can do such an operation.

Set Linked Areas

If the target user is a an operator, tap the target user on the user list

and then tap Linked Areas to set the area linked to the target user.

Note

Only the administrator can do such an operation.

Edit Keypad

Password

If the target user is an administrator, an installer, or a manufacturer,

you can tap the target user on the user list and then tap Edit Keypad

Password to set the keypad password to the target user.

Edit Duress Password

If the target user is an administrator, you can tap the target user on

AX PRO User Manual

the user list and then tap Edit Duress Password to set the duress

password to the target user.

Note

If under duress, you can enter the duress code on the keyboard to

arm and disarm area(s) and upload a duress alarm.

Note

● Configuration items and user permission will vary according to the user type.

● You can view linked Tags/tags and keyfobs of the user but you do not have permission to

configure them.

Bypass Zone

When the area is armed, you can bypass a particular zone as you desired.

Before You Start

Link a detector to the zone.

Steps

1. On the device list page, tap the AX PRO and then log in to the device (if required) to enter the

Area page.

2. Tap Device.

3. Tap a zone in the Device tab.

4. Tap to enter the Setting page.

5. Enable Zone Bypass and the zone will be in the bypass status.

The detector in the zone does not detect anything and you will not receive any alarm from the

zone.

Arm/Disarm the Area

Arm or disarm the area manually as you desired.

On the device list page, tap the AX PRO and then log in to the device (if required) to enter the Area

page.

Operations for a Single Area

● Away Arming: Tap any area to away arm a single area. When all the people in the detection

area leave, turn on the Away mode to arm all zones in the area after the defined dwell time.

● Disarm: Tap Away Arming Icon in any area to disarm a single area. In Disarm mode, all the

zones in the area will not trigger alarm, no matter alarm events happen or not.

AX PRO User Manual

Operations for All Areas

● Away: Tap Away Arming Icon to away arm all areas. When all the people in the detection area

leave, turn on the Away mode to arm all zones in all areas after the defined dwell time.

● Stay: Tap Stay Arming Icon to stay arm all areas. When the people stays inside the detection

area, turn on the Stay mode to arm all the perimeter burglary detection (such as perimeter

detector, magnetic contacts, curtain detector in the balcony) set in all the zones of all areas. At

the meantime, the detectors inside the detection area are bypassed (such as PIR detectors).

People can move inside the area and alarm will not be triggered.

● Disarm: Tap Disarm Icon to disarm all areas. In Disarm mode, all the zones of all areas will not

trigger alarm, no matter alarm events happen or not.

● Clear Alarm: Tap Clear Alarm Icon to clear alarms for all areas. Clear all the alarms triggered by

the all the zones of all the areas.

Check Alarm Notification

When an alarm is triggered, and you will receive an alarm notification. You can check the alarm

information from the mobile client.

Before You Start

● Make sure you have linked a zone with a detector.

● Make sure the zone is not bypassed.

● Make sure you have not enabled the silent zone function.

Steps

1. Tap Notification in the mobile client to enter the page.

AX PRO User Manual

All alarm notifications are listed in Notification page.

2. Select an alarm and you can view the alarm details.

3. Optional: If the zone has linked a camera, you can view the playback when the alarm is

triggered.

AX PRO User Manual

Wi-Fi Connection

You can make the AX PRO connect to Wi-Fi through APP.

Steps

1. On the device list page, tap the AX PRO and then log in to the device (if required) to enter the

page.

2. Tap →Communication Parameters→ Wi-Fi.

3. Follow the instructions on the page and change the AX PRO to the AP mode. Tap Next.

4. Select a stable Wi-Fi for the device to connect.

5. Back to configuration page to enter the Wi-Fi password and tap Next.

6. Tap Connect to a network and wait for connection.

After the connection is completed, the AX PRO will prompt to exit AP mode and automatically

switch to STA mode.

Device Maintenance

You can reboot the device.

Steps

1. On the device list page, tap the AX PRO and then log in to the device (if required) to enter the

page.

2. Tap → Project Maintenance → Device Maintenance.

3. Tap Reboot Device .

The AX PRO will reboot.

AX PRO User Manual

4.3 Set-up with the Web Client

Steps

1. Connect the device to the Ethernet.

2. Search the device IP address via the client software and the SADP software.

3. Enter the searched IP address in the address bar.

Note

When using mobile browser, the default IP Address is 192.168.8.1.

Note

When connecting the network cable with computer directly, the default IP Address is 192.0.0.64

4. Use the activation user name and password to login.

Note

Refer to Activation chapter for the details.

You can view the user, device, and area status on the overview page.

AX PRO User Manual

4.3.1 Communication Settings

Wired Network Settings

You can set the device IP address and other network parameters.

Steps

Note

Functions varied depending on the model of the device.

1. In the client software, select the device on the Device Management page and click , or

enter the radar IP address in the address bar of the web browser and log in.

2. Click Communication Parameters → Ethernet to enter the page.

3. Set the parameters.

Automatic Settings: Enable DHCP and set the HTTP port.Manual Settings: Disabled DHCP and set IP

Address, Subnet Mask, Gateway Address, DNS Server Address.

4. Optional: Set correct DNS server address if the device needs to visit Hik-Connect server via a

domain name.

5. Click Save.

Wi-Fi

You can set the Wi-Fi parameters if there are secure and credible Wi-Fi networks nearby.

Steps

1. Click Communication Parameters → Wi-Fi to enter the Wi-Fi page.

AX PRO User Manual

2. Connect to a Wi-Fi.

Manually Connect: Input the SSID Wi-Fi and Wi-Fi Password, select Encryption Mode and click

Save.Select from Network List: Select a target Wi-Fi from the Network list. Click Connect and input

Wi-Fi password and click Connect.

3. Click WLAN to enter the WLAN page.

4. Set IP Address, Subnet Mask, Gateway Address, and DNS Server Address.

Note

If enable DHCP, the device will gain the Wi-Fi parameters automatically.

5. Click Save.

Cellular Network

Set the cellular network parameters if you insert a SIM card inside the device. By using the cellular

network, the device can upload alarm notifications to the alarm center.

Before You Start

Insert a SIM card into the device SIM card slot.

Steps

1. Click Communication Parameters → Cellular Data Network to enter the Cellular Data

Network Settings page.

AX PRO User Manual

2. Enable Wireless Dial.

3. Set the cellular data network parameters.

Access Number

Input the operator dialing number.

Note

Only the private network SIM card user needs to enter the access number.

User Name

Ask the network carrier and input the user name.

Access Password

Ask the network carrier and input the password.

APN

Ask the network carrier to get the APN information and input the APN information.

Data Usage Limit

You can enable the function and set the data threshold every month. If data usage is more

than the configured threshold, an alarm will be triggered and uploaded to the alarm center

and mobile client.

AX PRO User Manual

Data Used This Month

The used data will be accumulated and displayed in this text box.

4. Click Save.

Alarm Center

You can set the alarm center's parameters and all alarms will be sent to the configured alarm

center.

Steps

1. Click Communication Parameters → Alarm Receiving Center to enter the Alarm Receiving

Center page.

2. Select the Alarm Receiver Center as 1 or 2 for configuration , and slide the slider to enable the

selected alarm receiver center.

Note

Only if the alarm receiver center 1 is enabled, you can set the alarm receiver center 2 as the

backup channel and edit the channel parameters.

3. Select the Protocol Type as ADM-CID, ISUP, SIA-DCS, *SIA-DCS, or *ADM-CID to set uploading

mode.

AX PRO User Manual

Note

Standard DC-09 Protocol

ADM-CID: The data presenting method of DC-09 is CID, which is not encrypted and only for

uploading alarm report.

*ADC-CID: The data presenting method of DC-09 is CID, which is encrypted and only for

uploading alarm report.

SIA-DCS: The data presenting method of DC-09 is DCS (also called SIA protocol), which is not

encrypted and only for uploading alarm report.

*SIA-DCS: The data presenting method of DC-09 is DCS (also called SIA protocol), which is

encrypted and only for uploading alarm report.

ADM-CID or SIA-DCS You should select the Alarm Receiver Type as IP or Domain name, and

enter the IP/domain name, port number, account code, timeout, re-upload times and

heartbeat interval.

Note

Set the heartbeat interval with the range from 10 to 3888000 seconds.

ISUPYou do not need to set the ISUP protocol parameters.

*SIA-DCS or *ADM-CID You should select the Alarm Receiver Type as IP or Domain name,

and enter the IP/domain name, port number, account code, retry timeout period , attempts,

heartbeat interval, encryption arithmetic, password length and secret key.

Note

Set the heartbeat interval with the range from 10 to 3888000 seconds.

For encryption arithmetic: The panel support encryption format for information security

according to DC-09, AES-128, AES-192 and AES-256 are supported when you configure the

alarm center.

For the secret key: When you use an encrypted format of DC-09, a key should be set when

you configure the ARC. The key would be issued offline by ARC , which would be used to

encrypt the message for substitution security.

4. Click Save.

Notification Push

When an alarm is triggered, if you want to send the alarm notification to the client, alarm center,

cloud or mobile phone, you can set the notification push parameters.

Steps

1. Click Communication Parameters → Event Communication.

AX PRO User Manual

2. Enable the target notification.

Note

If you want to send the alarm notifications to the mobile client, you should also set the Mobile

Phone Index, Mobile Phone Number , and check the Notification Type.

Note

For message notification in alarm receiving center, select the center index before settings.

3. Click Save.

Result

Table 4-1 Options of Notifications

Option

Notification

iVMS-4200

Zone alarm & Lid Opened

Wireless Device Lid Opened

Tamper Notification

AX PRO User Manual

Option

Notification

Panic Alarm Notification

Medical Alarm Notification

Gas Alarm Notification

Fire Alarm Notification

Panel Management Notification

System Status Notification

Detector Status Notification

Wireless Device Status Notification

Alarm Receiver Center

Alarm Receiver Center 1&2

Zone alarm & Lid Opened

Wireless Device Lid Opened

Tamper Notification

Panic Alarm Notification

Medical Alarm Notification

Gas Alarm Notification

Fire Alarm Notification

Panel Management Notification

System Status Notification

Detector Status Notification

Wireless Device Status Notification

Cloud

Zone alarm & Lid Opened

Wireless Device Lid Opened

Tamper Notification

Panic Alarm Notification

Medical Alarm Notification

Gas Alarm Notification

Fire Alarm Notification

Panel Management Notification

System Status Notification

Detector Status Notification

AX PRO User Manual

Option

Notification

Wireless Device Status Notification

Mobile Phone

Mobile Phone Index 1 to 8

Mobile Phone Number

Notification Type SMS & Voice Call Check Box

Zone alarm & Lid Opened (Set Filter Time)

Number of Calls

Wireless Device Lid Opened

Tamper Notification

Panic Alarm Notification

Medical Alarm Notification

Gas Alarm Notification

Fire Alarm Notification

Panel Management Notification

System Status Notification

Detector Status Notification

Wireless Device Status Notification

Note

For mobile phone notification:

 You need to press * to finish the call.

 It is required to add control code when entering the mobile phone number.

Mobile Client Registration

If you want to register the device to the mobile client for remote configuration, you should set the

mobile client registration parameters.

Before You Start

● Connect the device to the network via wired connection, dial-up connection, or Wi-Fi

connection.

● Set the device IP address, subnet mask, gateway and DNS server in the LAN.

AX PRO User Manual

Steps

1. Click Communication Parameters →Cloud Service Settings to enter the Hik-Connect

Registration Settings page.

2. Click Communication Parameters → Guarding Vision Registration to enter the Guarding Vision

Registration Settings page.

3. Check Register to Hik-Connect.

Note

By default, the device Hik-Connect service is enabled.

You can view the device status in the Hik-Connect server (www.hik-connect.com).

4. Check Register to Guarding Vision.

Note

By default, the device Guarding Vision service is enabled.

You can view the device status in the Guarding Vision server (www.guardingvision.com).

5. Enable Custom Server Address.

The server address is already displayed in the Server Address text box.

6. Select a communication mode from the drop-down list according to the actual device

communication method.

Auto

The system will select the communication mode automatically according to the sequence of,

wired network, Wi-Fi network, and cellular data network. Only when the current network is

disconnected, will the device connect to other network.

AX PRO User Manual

Wired Network & Wi-Fi Priority

The connection priority order from high to low is: wired network, Wi-Fi, cellular data

network.

Wired &Wi-Fi

The system will select wired network first. If no wired network detected, it will select Wi-Fi

network.

Cellular Data Network

The system will select cellular data network only.

7. Optional: Change the authentication password.

Note

● By default, the authentication password is displayed in the text box.

● The authentication password should contain 6 to 12 letters or digits. For security reasons, an

8-character password is suggested, which containing two or more of the following character

types: uppercases, lowercases, and digits.

8. Click Save.

ISUP

In this section, you can create an ISUP account, and edit the IP address/domain name, port

number.

Steps

1. Click Communication Parameters → ISUP Registration to enter the ISUP Registration Settings

page.

AX PRO User Manual

2. Slide the slider to enable ISUP protocol.

3. Select the Address Type as IP or Domain Name.

4. Enter IP address or domain name according to the address type.

5. Enter the port number for the protocol.

Note

By default, the port number for ISUP is 7660.

6. Set an account, including the Device ID and ISUP Login Password.

7. Select Communication Mode.

Auto

The system will select the communication mode automatically according to the sequence of,

wired network, Wi-Fi network, and cellular data network. Only when the current network is

disconnected, will the device connect to other network.

Wired Network & Wi-Fi Priority

The connection priority order from high to low is: wired network, Wi-Fi, cellular data

network.

Wired &Wi-Fi

The system will select wired network first. If no wired network detected, it will select Wi-Fi

network.

Cellular Data Network

The system will select cellular data network only.

8. Click Save.

AX PRO User Manual

NAT

Universal Plug and Play (UPnP™) is a networking architecture that provides compatibility among

networking equipment, software and other hardware devices. The UPnP protocol allows devices

to connect seamlessly and to simplify the implementation of networks in the home and corporate

environments.

Enable the UPnP function, and you don’t need to configure the port mapping for each port, and

the device is connected to the Wide Area Network via the router.

Steps

1. Click Communication Parameters → NAT to enter the page.

2. Drag the slider to enable UPnP.

3. Optional: Select the mapping type as Manual

4. Set the HTTP port and the service port.

5. Click Save to complete the settings

4.3.2 Device Management

Zone

You can set the zone parameters on the zone page.

Steps

1. Click Device → Zone to enter the Zone page.

AX PRO User Manual

2. Select a zone and click to enter the Zone Settings page.

3. Edit the zone name.

4. Select a zone type.

Instant Zone

This Zone type will immediately trigger an alarm event when armed.

Delayed Zone

Exit Delay: Exit Delay provides you time to leave through the defense area without alarm.

Entry Delay: Entry Delay provides you time to enter the defense area to disarm the system

without alarm.

The system gives Entry/Exit delay time when it is armed or reentered. It is usually used in

entrance/exit route (e.g. front door/main entrance), which is a key route to arm/disarm via

operating keyboard for users.

AX PRO User Manual

Note

You can set 2 different time durations in System Options → Schedule & Timer.

Ensure that timer is no longer than 45 seconds in order to comply with EN50131-1.

Follow Zone

The zone acts as delayed zone when it detects triggering event during system Entry Delay,

while it acts as instant zone otherwise.

Perimeter Zone

The system will immediately alarm when it detects a triggering event after the system is

armed. There is a configurable interval timer between the alarm activation and sounder

output "Sounder Delay Time (Perimeter Alarm) 0 to 600 Seconds". This option allows you to

check the alarm and cancel the sounder output during the interval time in case of false alarm.

When the zone is armed, you can set the peripheral alarm delayed time in System Options →

Schedule & Timer. You can also mute the sounder in the delayed time.

Silent Panic Zone

This zone type is active 24hrs, it is used for Panic or HUD (Hold Up Devices) not smoke

sensors or break glass detectors.

Panic Zone

The zone activates all the time. It is usually used in the sites equipped with panic button,

smoke detector and glass-break detector.

Fire Zone

The zone activates all the time with sound/sounder output when alarm occurs. It is usually

used in fire hazardous areas equipped with smoke detectors and temperature sensors.

Gas Zone

The zone activates all the time with sound/sounder output when alarm occurs. It is usually

used in areas equipped with gas detectors (e.g., the kitchen).

Medical Zone

The zone activates all the time with beep confirmation when alarm occurs. It is usually used

in places equipped with medical emergency buttons.

Timeout Zone

The zone activates all the time. The zone type is used to monitor and report the "ACTIVE"

status of a zone, but it will only report and alarm this status after the programmed time has

expired. (1 to 599) Seconds. It can be used in places equipped with magnetic contacts that

require access but for only a short period (e.g., fire hydrant box's door or another external

security box door)

Key Zone

The linked area will arm after being triggered, and disarm after being restored. In the case of

the tampering alarm, the arming and disarming operation will not be triggered.

AX PRO User Manual

Disabled Zone

Alarms will not be activated when the zone is triggered or tampered. It is usually used to

disable faulty detectors .

5. Enable Timeout Value, Silent Alarm, etc. according to your actual needs.

Note

Some zones do not support the function. Refer to the actual zone to set the function.

6. Enable Detector Enrolled, enter the serial No., and set the linked camera No.

7. Click OK.

Note

After setting the zone, you can enter Status → Zone to view the zone status.

Sounder

The sounder is enrolled to the AX PRO via the wireless receiver module, and the 868 Mhz wireless

sounder can be enrolled to the hybrid AX PRO via the wireless receiver that is at the address of 9.

Steps

1. Click Device → Sounder to enter the Sounder page.

2. Click to enter the Sounder Settings page.

3. Set the sounder name and the volume.

AX PRO User Manual

Note

The available sounder volume range is from 0 to 3 (function varies according to the model of

device).

5. Enable Enroll Wireless Sounder and set the sounder serial No.

6. Select the linked area.

7. Select to enable Alarm LED Indicator, Alarm Buzzer, Arm/Disarm LED Indicator, and

Arm/Disarm Buzzer.

8. Set the Polling Rate and Alarm Duration.

9. Click OK.

Note

After the sounder is configured, you can click Status → Sounder to view the sounder status.

Keypad

You can set the parameters of the keypad that is enrolled to the AX PRO.

Steps

1. Click Device → Keypad to enter the page.

2. Click to enter the Keypad Settings page.

3. Set the keypad name.

4. Check the check box to enable the function of buzzer, silent panic alarm, silent medical alarm,

and keypad button.

AX PRO User Manual

5. Check the Enable check box of Back-light Off Time, and set the duration of light off.

6. Select the keypad linked area.

7. Enable Enroll Wireless Keypad and set the serial No.

8. Click OK.

Note

● After the keypad is configured, you can click Status → Keypad to view the keypad status.

● You can set the keypad password on the page of User Management → User → Operation.

4.3.3 Area Settings

Basic Settings

You can link zones to the selected area.

Steps

1. Click Area → Basic Settings to enter the page.

2. Select an area.

3. Check Enable.

4. Check the check box in front of the zone to select zones for the area.

5. Click Save to complete the settings.

Schedule and Timer Settings

You can set the alarm schedule. The zone will be armed/disarmed according to the configured

time schedule.

Steps

1. Click System→ System Options → Schedule & Timer to enter the Schedule & Timer page.

2. Select an area.

3. Set the following parameters according to actual needs.

Enable Auto Arming

Enable the function and set the arming start time. The zone will be armed according to the

configured time.

Note

● The auto arming time and the auto disarming time cannot be the same.

● The buzzer beeps slowly 2 minutes before the auto arming starts, and beeps rapidly 1

minute before the auto arming starts.

● You can select to enable forced arming on the System Options page. While the function is

enabled, the system will be armed regardless of the fault.

● If the public area is enabled, the area 1 does not support auto arming.

AX PRO User Manual

Enable Auto Disarming

Enable the function and set the disarming start time. The zone will be disarmed according to

the configured time.

Note

● The auto arming time and the auto disarming time cannot be the same.

● If the public area is enabled, the area 1 does not support auto disarming.

Late to Disarm

Enable the function and set the time. If the alarm is triggered after the configured time, the

person will be considered as late.

Note

You should enable the Panel Management Notification function in Communication

Parameters → Event Communication before enabling the Late to Disarm function.

Weekend Exception

Enable the function and the zone will not be armed in the weekend.

Holiday Exception

Enable the function and the zone will not be armed/disarmed in the holiday. You should set

the holiday schedule after enabling.

Note

Up to 6 holiday groups can be set.

Sounder Delay Time (Perimeter Alarm)

If you have set the perimeter zone, you can set the delayed time for the zone.

Note

The available time duration range is from 0 s to 600 s.

Alarm Duration

If you have set the perimeter zone, you can set the time duration of the alarm.

Note

The available time duration range is from 1 s to 900 s.

5. Click Save.

AX PRO User Manual

4.3.4 Video Management

You can add two network cameras to the AX PRO, and link the camera with the selected zone for

video monitoring. You can also receive and view the event video via client and Email.

Add Cameras to the AX PRO

Steps

1. Click Device →IPC to enter the network camera management page.

2. Click Add , and enter the basic information of the camera, such as IP address and port No., and

select the protocol type.

3. Enter the user name and password of the camera.

4. Click OK .

5. Optional: Click Edit or Delete to edit or delete the selected camera.

Link a Camera with the Zone

Steps

1. Click Device → Zone to enter the configuration page.

2. Select a zone that you wish to include video monitoring, and click the .

3. Select the Panel Video Channel No..

4. Click OK.

Set Email to Receive Alarm Video

You can send the alarm video or event to the configured email.

Steps

1. Click Communication Parameters → Video Verification Events to enter the page.

2. Click the block to enable the function.

3. Enter the sender's information.

AX PRO User Manual

Note

It is recommended to use Gmail and Hotmail for sending mails.

4. Enter the receiver's information.

5. Click Receiver Address Test and make sure the address is correct.

6. Click Save.

FTP

You can configure the FTP server to save alarm video.

Steps

1. Click Communication→ FTP to enter the page.

2. Configure the FTP parameters

FTP Protocol

FTP and SFTP are selectable. The files uploading is encrypted by using SFTP protocol.

Server Address and Port

The FTP server address and corresponding port.

User Name and Password

The FTP user should have the permission to upload pictures. If the FTP server supports

picture uploading by anonymous users, you can check Anonymous to hide your device

information during uploading.

Directory Structure

The saving path of snapshots in the FTP server.

What to do next

Enter the tasks the user should do after finishing this task (optional).

Set Video Parameters

Steps

1. Click Device →IPC→Video to enter the page.

AX PRO User Manual

2. Select a camera and set the video parameters.

Stream Type

Main Stream: Being used in recording and HD preview, it has a high resolution, code rate and

picture quality.

Sub-Stream: It is used to transmit network and preview pictures as a video streaming with

features of lower resolution, bit rate and picture quality.

Bitrate Type

Select the Bitrate type as constant or variable.

Resolution

Select the resolution of the video output.

Video Bitrate

The higher value corresponds to the higher video quality, but the better bandwidth is

required.

4.3.5 Permission Management

Add/Edit/Delete Keyfob

You can add keyfob to the AX PRO and you can control the AX PRO via the keyfob. You can also

edit the keyfob information or delete the keyfob from the AX PRO.

Steps

1. Click Device → Keyfob to enter the Keyfob Management page.

2. Click Add and press any key on the keyfob.

AX PRO User Manual

3. Set the keyfob parameters.

Name

Customize a name for the keyfob.

Permission Settings

Check different items to assign permissions.

Single Key Settings

Select from the drop-down list to set I key and II key's functions

Combination Keys Settings

Select from the drop-down list to set combination keys' functions.

4. Click OK.

5. Optional: Click to edit the keyfob information.

6. Optional: Delete a single keyfob or check multiple keyfobs and click Delete to delete the keyfobs

in batch.

Add/Edit/Delete Tag

You can add tag to the AX PRO and you can use the Tag to arm/disarm the zone. You can also edit

the tag information or delete the tag from the AX PRO.

Steps

1. Click Device → Tag to enter the management page.

2. Click Add and place a Tag on the Tag area of the AX PRO.

3. Customize a name for the Tag in the pop-up window.

4. Select the Tag type and Tag linked area.

5. Select the permission for the Tag.

Note

You should allocate at least a permission for the Tag.

6. Click OK and the tag information will be displayed in the list.

Note

The Tag supports at least 20-thousand serial numbers.

7. Optional: Click and you can change the Tag name.

8. Optional: Delete a single Tag or check multiple Tags and click Delete to delete Tags in batch.

AX PRO User Manual

4.3.6 Maintenance

Test

The AX PRO supports walk test function.

Steps

1. Enter Project Management →Maintain →Test → to enable the function.

Note

Only when all the detectors are without fault, you can enter the mode TEST mode.

2. Check the Test check box to start walk test.

3. Click Save to complete the settings.

4. Trigger the detector in each zone.

5. Check the test result.

AX PRO User Manual

Export File

You can export debugging file to the PC.

Steps

1. Click Maintenance → Export File to enter the page.

2. Check the check box to enable the function.

3. Click Export to save the debugging file in the PC.

4.3.7 System Settings

Authority Management

Set the authority options.

Click System → System Options to enter the System Option Management page.

Wireless Device Poll Check

If the option is enabled, the system will detect all radio peripherals heartbeat. If no peripherals

AX PRO User Manual

heartbeat is detected, the system will upload an event.

Note

For EN, do not switch to OFF.

Arming with Fault

If the option is enabled and there are active faults in a zone, the zone will be bypassed

automatically when arming.

Note

You should disable the arming function in the Advanced Settings page. Or the AX PRO arming

with fault function cannot be valid.

AX PRO Status Notification

If the option is enabled, the device will upload report automatically when the AX PRO status is

changed.

Disable Function Key

If the option is enabled, all function keys will be disabled.

Voice Prompt

If the option is enabled, the AX PRO will enable the text voice prompt.

Voice Prompt of Disarming and Alarm Clearing

If the option is enabled, the AX PRO will broadcast all system faults before disarming and alarm

clearing. Before enable this function, you need to enable Voice Prompt.

System Volume

The available system volume range is from 0 to 10.

Authority Advanced Settings

Set advanced authority parameters.

Click System → System Options →Arming Progress to enter the Advanced Settings page.

AX PRO User Manual

You can set the following parameters:

Enable Arming

When you enable the function, during the device arming procedure, the system will check the

configured fault checklist. When there is fault occurred during the arming procedure, the

procedure will be stopped.

Note

PKG keypad and the keyfob do not support this function. If this function is enabled, the arming

will fail if there is a fault. It is necessary to eliminate the fault or close the Enable Arming.

Fault Checklist

The system will check if the device has the faults in the checklist during the arming procedure.

Enable Arming with Fault

Check the faults in the Enable Arming with Fault list, and the device will not stop the arming

procedure when faults occurred.

Arming Indicator Keeps Light

If the device applies EN standard, by default, the function is disabled. In this case, if the device is

armed, the indicator will be solid blue for 5 s. And if the device is disarmed, the indicator will

flash 5 times.

When the function is enabled, if the device is armed, the indicator will be on all the time. And if

AX PRO User Manual

the device is disarmed, the indicator will be off.

Note

Only -P model supports this function.

Prompt Fault When Arming

If the device applies EN standard, by default, the function is disabled. In this case, the device will

not prompt faults during the arming procedure.

Note

Only -P model supports this function.

Enable Early Alarm

If you enable the function, when the zone is armed and the zone is triggered, the alarm will be

triggered after the delay time.

Note

The early alarm will be taken effect only after the delayed zone is triggered.

Fault Check

The system determines whether to check the faults listed on the page. The system will only check

the fault that is selected.

Click System → System Options →Fault Check to enter the page.

Detect Network Camera Disconnection

If the option is enabled, when the linked network camera is disconnected, an alarm will be

triggered.

Battery Supervision

AX PRO User Manual

If the option is enabled, when battery is disconnected or out of charge, the device will upload

events.

Wired Network Fault Check

If the option is enabled, when the wired network is disconnected or with other faults, the alarm

will be triggered.

Wi-Fi Fault Check

If the option is enabled, when the Wi-Fi is disconnected or with other faults, the alarm will be

triggered.

Cellular Network Fault Check

If the option is enabled, when the cellular data network is disconnected or with other faults, the

alarm will be triggered.

SIM Card Fault Check

If the option is enabled, the alarm will be triggered for faults of the SIM card.

AC Power Down Check Time

The system checks the fault after the configured time duration after AC power down.

To compliant the EN 50131-3, the check time duration should be 10 s.

Time Settings

You can set the device time zone, synchronize device time, and set the DST time. The device

supports time synchronization via Hik-Connect Guarding Vision server.

Time Management

Click System → System Settings → Time to enter the Time Management page.

You can select a time zone from the drop-down list.

You can synchronize the device time manually with NTP. Check the check box of NTP Time Sync.,

enter the server address and port No., and set the synchronization interval.

You can synchronize the device time manually. Or check Sync. with Computer Time to

synchronize the device time with the computer time.

AX PRO User Manual

DST Management

Click System → System Settings → DST Management to enter the Time Management page.

You can enable the DST and set the DST bias, DST start time, and DST end time.

Security Settings

SSH Settings

Enable or disable SSH (Secure Shell) according to your actual needs.

Click System → System Security→ SSH Settings to enter the SSH Settings page and you can enable

or disable the SSH function.

Locking User Settings

The device will be locked 90 s after 3 failed credential attempts (can be set) in a minute.

You can view the locked user or unlock a user and set the user locked duration.

Note

To compliant the EN requirement, the system will only record the same log 3 times continuously.

AX PRO User Manual

Steps

1. Click System → System Security → Locking User Settings to enter the Locking User Settings

page.

2. Set the following parameters.

Max. Failure Attempts

If the user continuously input the incorrect password for more than the configured times, the

account will be locked.

Note

The administrator has two more attempts than the configured value.

Locked Duration

Set the locking duration when the account is locked.

Note

The available locking duration is 5s to 1800s.

3. Click to unlock the account or click Unlock All to unlock all locked users in the list.

4. Click Save.

Module Lock Settings

Set the module locking parameters, including the Max Failure Attempts, and locked duration. The

module will be locked for the programmed time duration, once the module authentication has

AX PRO User Manual

failed for the amount of configured times.

Steps

1. Click System → System Security → Module Lock Settings to enter the Module Lock Settings

page.

2. Select a module from the list, and click the icon.

3. Set the following parameters of the selected module.

Max. Failure Attempts

If a user continuously tries to authentication a password for more than the configured

attempts permitted, the keypad will be locked for the programmed duration.

Locked Duration

Set the locking duration when the keypad is locked. After the configured duration, the keypad

will be unlocked.

4. Click OK.

5. Optional: Click the Lock icon to unlock the locked module.

System Maintenance

You can reboot the device, restore default settings, import/export configuration file, or upgrade

the device remotely.

Select the device and click in the client software, or enter the device IP address in the address

bar of the web browser. Click Project Management →Maintenance to enter the Upgrade and

Maintenance page.

AX PRO User Manual

Reboot

Click Reboot to reboot the device.

Restore Default Settings

Click Partly Restore to restore all parameters except for admin user information, wired

network, Wi-Fi network, detector information, and peripheral information to default ones.

Click Restore All to restore all parameters to the factory settings.

Import Configuration File

Click View to select configuration file from the PC and click Import Configuration File to import

configuration parameters to the device. Importing configuration file requires entering the

password set at the time of exporting.

Export Configuration File

Click Export Configuration File to export the device configuration parameters to the PC.

Exporting configuration file requires a password to be used for file encryption.

Export File

Click Project Management→ Maintain→ Export File

Enable Debugging Log to enable the function.

AX PRO User Manual

Select file type needs to be exported.

Click Export to export the file.

Local Log Search

You can search the log on the device.

Click Project Management→ Log to enter the Local Log Search page.

Select a major type and a minor type from the drop-down list, set the log start time and end time

and click Filter. All filtered log information will be displayed in the list.

You can also click Reset to reset all search conditions.

AX PRO User Manual

Device Upgrade

Get Manufacture PIN

To upgrade the device, a manufacture PIN is needed for authentication. The manufacture PIN can

only get from the Hik-ProConnect service, which means that the installer, who authorized by

administrator at access level 2, has authorized the access at level 4. The manufacture PIN can only

work once.

 Get PIN from Hik-ProConnect Service

More Menu at the lower right side of the page, and apply a PIN.

 Get PIN from HIKVISION tech-support

It is better to use remote desktop to access the local web client of control panel. The PIN

AX PRO User Manual

will be authorized according to the standard tech-support procedure.

Firmware Upgrade

Steps:

1. Click Maintenance→ Device Information to enter the page.

2. Click Remote Upgrade.

3. Enter the manufacture PIN to open the upgrade interface.

4. Click View to find the firmware file with the name digicap.dav.

5. Click Upgrade to complete.

AX PRO User Manual

Note

Both of the users and configuration information will be retained after upgrade finished.

4.3.8 Check Status

After setting the zone, repeater, and other parameters, you can view their status.

Click Status. You can view the status of zone, relay, sounder, keypad, Tag reader, battery, and

communication.

● Zone: You can view the zone status, alarm status, detector battery capacity, and signal strength.

● Sounder: You can view sounder status, battery status, and signal strength.

● Output: You can view relay status, battery status, and signal strength.

AX PRO User Manual

● Keypad: You can view keypad status, battery status, and signal strength.

● Repeater: You can view repeater working status.

● Tag Reader: You can view Tag reader status, battery status, and signal strength.

4.4 Report to ARC (Alarm Receiver Center)

AX Pro wireless control panel is designed with transceiver built in following the guidance of EN

50131-10 and EN 50136-2. Category DP2 is provided with primary network interface of LAN/WiFi

and secondary network interface of GPRS or 3G/4G LTE. ATS (Alarm Transmission system) is

designed to always use LAN/Wi-Fi network interface when available to save mobile data usage.

The secondary network interface provides resilience and reliability during mains power failure.

Setup ATS in Transceiver of Receiving Center

Steps:

1. Login to the web client of the alarm receiver.

2. Click Configuration→ IP Reception, and create a receiving server as shown below.

3. Click Alarms and Accounts→ Accounts Management, and assign an account for the panel as

show below.

AX PRO User Manual

Setup ATS in Transceiver of the Panel

Steps:

1. Login using installer account from local web client.

2. Click Communication→ Alarm Receiving Center (ARC), and enable Alarm Receiving Center 1.

 = Protocol Setting =

Protocol Type

— ADM-CID

— SIA-DCS

— *ADM-CID

— *SIA-DCS

Select token supported by the receiver in the ARC. Choose the token with “*” mark to

improve the communication security.

AX PRO User Manual

 = Server Setting =



Address Type

— IP

— Domain Name



Server Address / Domain Name



Port No.

Input IP address or domain name by which the transceiver of receiving center could be

reached. Input port number of the server provided by the ARC

 = Account Setting =



Account Code

Input the assigned account provided by the ARC.

 = SIA DC-09 Protocol Setting =



Transmission Mode

— TCP

— UDP

Both TCP and UDP are supported for transmission. UDP is recommended by the SIA DC-09

standard.



Connection Setting

○

Impulse Counting Time / Retry Timeout Period

Setup the timeout period waiting for receiver to respond. Re-transmission will be

arranged if the transceiver of receiving center is timeout.

○

Attempts

Setup the maximum number that re-transmission will be tried.

○

Polling Rate

Setup the interval between 2 live polling if enable is checked.



Encryption Setting

○

Encryption Arithmetic

— AES

○

Password Length

— 128

— 192

— 256

○

Secret Key

Setup the encryption key length and input the key provided by the ARC.

Signalling Test

Activate a panic alarm from the control panel.

AX PRO User Manual

Chapter 5 General Operations

5.1 Arming

You can use keypad, keyfob, Tag, client software, mobile client to arm your system.

After the arming command is sending to AX PRO, the system will check the detector status. If the

detector is in fault, you will need to choose whether to arm the system with fault.

While the system is armed, the AX PRO will prompt the result in 5s, and upload the arming report.

Access level of Arming

The user in level 2 or 3 has the permission to arm or partly arm the system.

Arming Indication

The arming/disarming indicator keeps solid blue for 5s.

Reason of Arming Failure

● Intrusion detector triggered (excepts the detector on the exit route).

● Panic alarm device triggered.

● Tampering alarm occurred.

● Communication exception

● Main power supply exception

AX PRO User Manual

● Backup battery exception

● Alarm receiving fault

● Sounder fault

● Low battery of the keyfob

● Others

Arming with Fault

While the arming is stopped with fault, user in level 2 has the permission to arm the system with

fault (forced arming).

Forced arming only takes effect on the current arming operation.

The forced arming operation will be record in the event log.

5.2 Disarming

You can disarm the system with keypad, keyfob, Tag, client software, or mobile client.

Disarming Indication

The arming/disarming indicator flashes 30s while the user successfully disarm the system through

the entry/exit route.

The system will report the disarming result after the operation completed.

Entry Delay Duration

Ensure that timer is no longer than 45 seconds in order to comply with EN50131-1.

Early Alarm

If either the intrusion or tampering alarm occurs on the enter/exit route when the AX PRO is in the

status of entry delay, the AX PRO then enters the early alarm mode.

The early alarm duration can be set (> 30s).

The AX PRO will reports the alarm only if the alarm event lasts over the duration of early alarm

with the addition of entry delay.

AX PRO User Manual

A. Trouble Shooting

A.1 Communication Fault

A.1.1 IP Conflict

Fault Description:

IP that the panel automatically acquired or set is same as other devices, resulting in IP conflicts.

Solution:

Search the current available IP through ping. Change the IP address and log in again.

A.1.2 Web Page is Not Accessible

Fault Description:

Use browser to access web pages and display Inaccessible.

Solutions:

1. Check whether the network cable is loose and the panel network is abnormal.

2. The panel port has been modified. Please add a port to the web address for further access.

A.1.3 Hik-Connect is Offline

Fault Description:

The web page shows that the Hik-Connect is offline.

Solution:

Network configuration of the panel is error, unable to access extranet.

A.1.4 Network Camera Drops off Frequently

Fault Description:

System reports multiple event logs of IPC disconnection and connection.

Solution:

Check whether the network communication or camera live view is proper.

A.1.5 Failed to Add Device on APP

Fault Description:

When using APP to add devices, it is prompted that the device fails to be added, the device could

not be found, etc.

Solution:

AX PRO User Manual

Check the web page: whether the Hik-Connect is offline.

A.1.6 Alarm Information is Not Reported to APP/4200/Alarm Center

Fault Description:

After the alarm is triggered, the app/4200/ alarm center does not receive the alarm message.

Solution:

"Message push" - "alarm and tamper-proof notice" is not enabled. You should enable "alarm and

tamper-proof notice".

A.2 Mutual Exclusion of Functions

A.2.1 Unable to Enter Registration Mode

Fault Description:

Click the panel function key, and prompt key invalid.

Solution:

The panel is in "Hotspot" mode. Switch the panel to "station" mode, and then try to enter the

registration mode again.

A.3 Zone Fault

A.3.1 Zone is Offline

Fault Description:

View status of zones which displays offline.

Solution:

Check whether the detector reports undervoltage. Replace the detector battery

A.3.2 Zone Tamper-proof

Fault Description:

View status of zones which displays tamper-proof.

Solution:

Make tamper-proof button of the detector holden.

A.3.3 Zone Triggered/Fault

Fault Description:

AX PRO User Manual

View status of zones which displays triggered/fault.

Solution:

Reset the detector.

A.4 Problems While Arming

A.4.1 Failure in Arming (When the Arming Process is Not Started)

Fault Description:

When the panel is arming, prompt arming fails.

Solution:

The panel does not enable "forced arming", and when there is a fault in the zone, the arming will

fail. Please turn on the "forced arming" enable, or restore the zone to the normal status.

A.5 Operational Failure

A.5.1 Failed to Enter the Test Mode

Fault Description:

Failed to enable test mode, prompting "A fault in the zone".

Solution:

Zone status, alarm status or zone power is abnormal.

A.5.2 The Alarm Clearing Operation on the Panel Does Not Produce the

Alarm Clearing Report

Fault Description:

The alarm clearing operation on the panel does not produce the alarm clearing report.

Solution:

In the absence of alarm, no report will be uploaded for arm clearing.

A.6 Mail Delivery Failure

A.6.1 Failed to Send Test Mail

Fault Description:

when configure the mail information, click "test inbox" and prompt test fails.

AX PRO User Manual

Solution:

Wrong configuration of mailbox parameters. Please edit the mailbox configuration information, as

shown in table 1/1.

A.6.2 Failed to Send Mail during Use

Fault Description:

Check the panel exception log. There is "mail sending failure".

Solution:

The mailbox server has restricted access. Please log in to the mailbox to see if the mailbox is

locked.

A.6.3 Failed to Send Mails to Gmail

Fault Description:

The receiver's mailbox is Gmail. Click "Test Inbox" and prompt test fails.

1. Google prevents users from accessing Gmail using apps/devices that do not meet their security

standards.

Solution:

access of application not safe enough". The device can send mails normally.

2. Gmail does not remove CAPTCHA authentication.

Solution: Click the link below, and then click "continue"

(https://accounts.google.com/b/0/displayunlockcaptcha).

A.6.4 Failed to Send Mails to QQ or Foxmail

Fault Description:

The receiver's mailbox is QQ or foxmail. Click "Test Inbox" and prompt test fails.

1. Wrong QQ account or password.

Solution:

the password required for QQ account login is not the password used for normal login. The

specific path is: Enter the email account → device → account → to generate the authorization

code, and use the authorization code as the login password.

2. SMTP login permission is needed to open.

A.6.5 Failed to Send Mails to Yahoo

Fault Description:

The receiver's mailbox is yahoo. Click "test inbox" and prompt test fails.

1. The security level of mailbox is too high.

Solution:

Go to your mail account and turn on "less secure sign-in".

AX PRO User Manual

A.6.6 Mail Configuration

Table A-1 Mail Configuration

Mail Type

Mail Server

SMTP Port

Protocols Supported

Gmail

smtp.gmail.com

587

TLS/STARTTLS (TLS)

Outlook

smtp.office365.com

587

STARTTLS (TLS)

Hotmail

smtp.office365.com

587

STARTTLS (TLS)

smtp.qq.com

587

STARTTLS (TLSv1.2)

Yahoo

smtp.mail.yahoo.com

587

STARTTLS (TLSv1.2)

126

smtp.126.com

465

SSL/TLS

Sina

smtp.sina.com

25/465/587

SSL/TLS/STARTTLS

(SSL/TLS)

Note

About mail configuration:

● SMTP portDefault to use port 25 without encryption, or using port 465 if SSL/TLS is used.

Port 587 is mainly used for STARTTLS protocol mode.

The STARTTLS protocol mode that is usually used by default when selecting TLS.

● User nameUser name of Outlook and Hotmail require full names, and other email require a

prefix before @.

AX PRO User Manual

B. Input Types

Table B-1 Input Types

Input Types

Operations

Instant Zone

The system will immediately alarm when it detects triggering

event after system armed.

Audible Response Trigger the system sound and sounder.

Voice Prompt: Zone X alarm.

Perimeter Zone

The system will immediately alarm when it detects triggering

event after system armed.

Audible Response: Trigger the system sound and sounder.

There is a configurable interval between alarm and sounder

output, which allows you to check the alarm and cancel the

sounder output during the interval.

Voice Prompt: Zone X perimeter alarm.

Delayed Zone

The system provides you time to leave through or enter the

defense area without alarm.

Audible Response: Trigger the system sound and sounder.

Voice Prompt: Zone X alarm.

Follow Zone

The zone acts as delayed zone when it detects triggering event

during system Entry Delay, while it acts as instant zone

otherwise.

Audible Response: Trigger the system sound and sounder.

Voice Prompt: Zone X follow alarm.

24H Silence Zone

The zone activates all the time without any sound/sounder

output when alarm occurs.

Audible Response: No system sound (voice prompt or

sounder).

Panic Zone

The zone activates all the time.

Audible Response: Trigger the system sound and sounder.

Voice Prompt: Zone X panic alarm.

Fire Zone

The zone activates all the time with sound/sounder output

when alarm occurs.

AX PRO User Manual

Input Types

Operations

Audible Response: Trigger the system sound and sounder.

Voice Prompt: Zone X fire alarm.

Gas Zone

The zone activates all the time with sound/sounder output

when alarm occurs.

Audible Response: Trigger the system sound and sounder.

Voice Prompt: Zone X gas alarm.

Medical Zone

The zone activates all the time with beep confirmation when

alarm occurs.

Audible Response: Trigger the system sound and sounder.

Voice Prompt: Zone X medical alarm.

Timeout Zone

The zone activates all the time. The zone type is used to

monitor and report the "ACTIVE" status of a zone, but it will

only report and alarm this status after the programmed time

has expired (1 to 599) seconds.

Disabled Zone

Alarms will not be activated when the zone is triggered or

tampered.

Audible Response: No system sound (voice prompt or

sounder).

Virtual Zone (Keypad/Keyfob)

The system will immediately alarm when it detects triggering

event after system armed.

Audible Response: Trigger the system sound and sounder.

Voice Prompt: Buzzer beeps.

Tamper Alarm

The system will immediately alarm when it detects triggering

event after system armed.

Audible Response: Trigger the system sound and sounder.

Voice Prompt: Zone X tampered.

Link

Trigger the linked device when event occurs.

e.g. The output expander linked relays will be enabled when

the AX PRO is armed.

Arm

When armed: Voice prompt for fault. You can handle the fault

according to the voice prompt.

● System sound for arming with Tag or keyfob.

● Voice prompt for fault. You can handle the fault according to

the voice prompt.

AX PRO User Manual

Fault event displays on client. You can handle the fault via client software or mobile client.

Voice Prompt: Armed/Arming failed.

AX PRO User Manual

C. Output Types

Table C-1 Output Types

Output Types

Active

Restore

Arming

Arm the AX PRO

After the configured output

delay

Disarming

Disarm the AX PRO

After the configured output

delay

Alarm

When alarm event occurs. The

alarm output will be activated

after the configured exit/enter

delay.

After the configured output

delay, disarm the AX PRO or

clear alarm

Zone Linkage

When alarm event occurs, the

linked relay will output alarm

signal.

After the configured output

duration

Manual Operation

Enable relays manually

Over the triggering time or

disable the relays manually

AX PRO User Manual

D. Event Types

Table D-1 Event Types

Event Types

Custom

Default 1

(client

software

notification)

Default 2

(alarm

receiving

center 1/2)

Default 3

(mobile

client)

Default 4

(telephone)

Alarm and

Tamper

×/√

√

Life Safety

Event

×/√

√

System Status

×/√

√

Panel

Management

×/√

√

AX PRO User Manual

E. Access Levels

Level

Description

Access by any person; for example the general public.

User access by an operator and administrator; for example customers

(systems users).

User access by an installer; for example an alarm company professional.

Table E-1 Permission of the Access Level

Function

Permission

Arming

Yes

Disarming

Yes

Restoring/Clearing Alarm

Yes

Entering Walk Test Mode

Yes

Bypass(zone)/Disabling/Force Arming

Yes

Adding/Changing Verification Code

Yes

Adding/Editing Level 2 User and

Verification Code

Yes

Adding/Editing Configuration Data

Yes

Replacing software and firmware

Note

By the condition of being accredited by user in level 2.

By the condition of being accredited by user in level 2 and level 3.

Users can only edit their own user code.

● The user level 2 can assign the login permission of the controller to the user level 3 in the

settings page.

● The user level 2 should assign permissions to the user level 3 if the user level 3 wants to login

the controller remotely.

● When the controller is bypassed, the user level 3 can login the controller without the permission

assignment of the user level 2.

AX PRO User Manual

● When the controller is bypassed, the user level 3 can login the controller without the permission

assignment of the user level 2.

● The user level 4 can login the controller only when the user level 2 or level 3 has assigned

permissions to the user level 4.

AX PRO User Manual

F. Signalling

Detection of ATP/ATS Faults

ATP (Alarm Transmission Path) faults will be detected when network interface of the control

panel disconnected or the transmission path to the transceiver of receiving center located in ARC

blocked somewhere in between. An ATS (Alarm Transmission System) fault will be reported when

ATP faults are detected on both transmission paths.

ATP restore will be detected as soon as network interface connected and the transmission path to

the transceiver of receiving center restored. ATS restore will be reported when ATP restore of any

transmission path is detected.

The timing performance of detecting ATP faults and restores shows in the table below.

Maximum timing of detection

Primary ATP failure/restore

LAN/WiFi

10 min

Secondary ATP failure/restore

GPRS

60 min

20 min (when primary ATP failed )

3G/4G LTE

Signalling will be always transmitted from primary ATP when it is operational. Otherwise it will be

automatically switched to secondary transmission path that is operational at the moment. Both primary

and secondary ATP fault and restore events will be reported to ARC when there is an ATP left to work. They

will also be recorded to mandatory log memory with capacity of 1000 records allocated in non-volatile flash

memory storage, as well as the ATS fault record. The detail of reports and log records are listed in the table

below.

Event code when

signalling

Event log description

Primary ATP failure/restore

E351/R351

LAN Path Failed/LAN Path Recovery

Secondary ATP failure/restore

E352/R352

Mobile Net Path Failed/Mobile Net Path

Recovery

ATS failure/restore

N/A

ATS Failed

Primary network interface failure/restore

E351/R351

LAN Path Failed/LAN Path Recovery

Secondary network interface failure/restore

E352/R352

Mobile Net Path Failed/Mobile Net Path

Recovery

ATS Category

The ATS category of AXPRO is DP2. While the alarm receiving center is enabled. The control panel will upload alarm

report to the receiver center via the main path (LAN or Wi-Fi) or the back-up path (3G/4G). If the control panel is

properly connected to the LAN or Wi-Fi, the main path is selected as the transmission path. If the main path

connection is failed, the path will be switched to 3G/4G. And if the main path connection is restored, the path will be

switched back to LAN or Wi-Fi. The control panel checks the connection status continuously, and generates logs

transmission fault for any of the path. While both of the paths are invalid, the control panel determines ATS fault.

AX PRO User Manual

G. SIA and CID Code

Table F-1 SIA and CID Code

SIA Code

CID Code

Description

E130

Burglary Alarm

R130

Burglary Alarm Restored

E122

Silent Panic Alarm

R122

Silent Panic Alarm Restored

E780

Timeout Alarm

R780

Timeout Alarm Restored

E120

Panic Alarm

R120

Panic Alarm Restored

E131

Perimeter Alarm

R131

Perimeter Alarm Restored

E134

Entry/Exit Alarm

R134

Entry/Exit Alarm Restored

E137

Device Tampered

R137

Device Tamper Restored

E383

Detector Tampered

R383

Detector Tamper Restored

E321

Wireless Sounder Tampered

R321

Wireless Sounder Tamper

Restored

E334

Wireless Repeater Tampered

R334

Wireless Repeater Tamper

Restored

E341

Expander or Wireless Device

Tampered

R341

Expander or Wireless Device

Tamper Restored

E120

Keypad/Keyfob Panic Alarm

AX PRO User Manual

SIA Code

CID Code

Description

E100

Medical Alarm

R100

Medical Alarm Restored

E151

Gas Leakage Alarm

R151

Gas Leakage Alarm Restored

E110

Fire Alarm

R110

Fire Alarm Restored

E401

Disarming

R401

Away Arming

E403

Auto Disarming

R403

Auto Arming

E406

Alarm Clearing

R441

Stay Arming

E455

Auto Arming Failed

E570

Zone Bypassed

R570

Zone Bypass Restored

E452

Late to Disarm

E301

AC Power Loss

R301

AC Power Restored

E302

Low System Battery

R302

Low System Battery Restored

E384

Low Keyfob Battery

R384

Low Keyfob Battery Restored

E311

Battery Fault

R311

Battery Fault Restored

E501

Keypad Locked

R501

Keypad Unlocked

E607

Test Mode Entered

R607

Test Mode Exited

E305

AX PRO Reset

AX PRO User Manual

SIA Code

CID Code

Description

E321

Wireless Sounder

Disconnected

R321

Wireless Sounder Connected

E381

Wireless Detector

Disconnected

R381

Wireless Detector Connected

E384

Wireless Detector Low

Voltage

R384

Normal Wireless Detector

Voltage

E333

Expander or Wireless Device

Disconnected

R333

Expander or Wireless Device

Connected

E334

Wireless Repeater

Disconnected

R334

Wireless Repeater Connected

E352

Cellular Data Network

Disconnected

R352

Cellular Data Network

Connected

E352

SIM Card Exception

R352

SIM Card Restored

E352

Network Flow Exceeded

E351

IP Address Conflicted

R351

Normal IP address

E351

Wired Network Exception

R351

Normal Wired Network

E351

Wi-Fi Communication Fault

R351

Wi-Fi Connected

E344

RF Signal Exception

R344

Normal RF Signal

AX PRO User Manual

SIA Code

CID Code

Description

E306

Expander Deleted

R306

Expander Added

E306

Detector Deleted

R306

Detector Added

E306

Wireless Repeater Deleted

R306

Wireless Repeater Added

E306

Wireless Sounder Deleted

R306

Wireless Sounder Added

E130

Burglary Alarm

R130

Burglary Alarm Restored

E338

Low Wireless Device Battery

R338

Low Wireless Device Battery

Restored

E627

Programming Mode Entered

E628

Programming Mode Exited

E454

Arming Failed

R250

Patrol

E306

Wireless Device Deleted

R306

Wireless Device Added

E384

Low Wireless Sounder Battery

R384

Low Wireless Sounder Battery

Restored

E351

Wired Network/Wi-Fi ATP

Failed

R351

Wired Network/Wi-Fi ATP

Restored

E352

Cellular Network ATP Failed

R352

Cellular Network ATP

Restored

1409

Key Zone Disarmed

3409

Key Zone Armed

AX PRO User Manual

100

Hikvision DS-PDB-IN-W AX Pro Indoor Wall Bracket for PIR Detectors

Product's Documents

User Manual

Specifications

Hikvision DS-PDB-IN-W Questions and Answers