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Rinnai 13 HW_CF OIM
No power display Wireless Water Controller (when tted)
When power to the water heater is disconnected the LCD of all wireless water controllers will
display as shown to the right�
Check that the power is available, and that the water heater is plugged in with the power point
turned ‘on’�
Troubleshooting Without Water Controllers
If you have no water controllers and experience the following symptoms, carry out these suggestions� If the
symptom continues, contact Rinnai for advice�
Description Remedy
The unit does not attempt to start at all�
Check the power is on at the unit�
Check the isolation valves at the unit are open�
The unit starts then shuts down immediately�
Check the power is still on�
Check the gas isolation valves at the unit and the gas
meter are fully open�
Open your hot water tap fully�
The unit starts then the water goes cold�
Check the power is still on�
Open your hot water tap further�
NOTE
Faults caused by insufcient gas supply, insufcient water supply, gas quality, water quality,
installation errors or operation errors are NOT covered by the Rinnai warranty� Refer to separate
warranty booklet for details�
SERVICE
Wired and wireless water controllers, transceivers and water heaters do not contain user serviceable parts and
must only be serviced and repaired by an authorised person�
Rinnai has a Service and Spare Parts network with personnel who are fully trained and equipped to give the best
service on your Rinnai appliance. If your appliance requires service, please call our National Help Line or the Hot
Water Service Line (contact numbers for which are on the back cover of this manual).
NOTE
When making a service enquiry, having both the model and serial numbers available, will help our
staff quickly identify your appliance and better attend to your needs�
This information should have been copied to the "Installation Record" on page 25 by your
installer, however if this is not the case, the information can also be found on the data plate
located on the left hand side of the appliance�
Rinnai recommends that this appliance be serviced every 3 years�
TROUBLE SHOOTING
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