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AXISP8815-23DPeopleCounter
Troubleshooting
Troubleshooting
IssueAction
Thesoftwaredoesn’tcount.Makesuretheinstructionsforhowtoinstallthedevicehas
beenfollowed,seeInstallthedeviceonpage7.
Istillcan’tgetthesoftwaretocount.Ifyouhavefollowedtheadviceaboveandstillcan’tgetthe
softwaretowork,contactyourAxisreseller.
Thesoftwarecountsshadowsonthewalls.1.Makesurethecountingareaonlydoesn’tincludepartsof
thewalls.
2.GotoAdvanced>TroubleshootingandturnonEliminate
shadows.
Ihaveawideareacoveredbymultipledevices,andthesoftware
doesn’tsendreports.
Makesurethedateandtimeofthedevicesaresynchronized.
ThesoftwarewarnsmethattheFPSislow.
1.Makesurenootherapplicationsrunonthedeviceatthe
sametime.
2.Makesurethereisonlyonevideostreamfromthedevice
runningatatime.
Technicalissues,clues,andsolutions
Problemsupgradingthermware
FirmwareupgradefailureIfthermwareupgradefails,thedevicereloadsthepreviousrmware.Themostcommonreason
isthatthewrongrmwarelehasbeenuploaded.Checkthatthenameofthermwarele
correspondstoyourdeviceandtryagain.
ProblemssettingtheIPaddress
Thedeviceislocatedona
differentsubnet
IftheIPaddressintendedforthedeviceandtheIPaddressofthecomputerusedtoaccessthe
devicearelocatedondifferentsubnets,youcannotsettheIPaddress.Contactyournetwork
administratortoobtainanIPaddress.
TheIPaddressisbeingused
byanotherdevice
DisconnecttheAxisdevicefromthenetwork.Runthepingcommand(inaCommand/DOSwindow,
typepingandtheIPaddressofthedevice):
•Ifyoureceive:Replyfrom<IPaddress>:bytes=32;time=10...
thismeansthattheIPaddressmayalreadybeinusebyanotherdeviceonthenetwork.
ObtainanewIPaddressfromthenetworkadministratorandreinstallthedevice.
•Ifyoureceive:Requesttimedout,thismeansthattheIPaddressisavailable
forusewiththeAxisdevice.Checkallcablingandreinstallthedevice.
PossibleIPaddressconict
withanotherdeviceonthe
samesubnet
ThestaticIPaddressintheAxisdeviceisusedbeforetheDHCPserversetsadynamicaddress.
ThismeansthatifthesamedefaultstaticIPaddressisalsousedbyanotherdevice,theremay
beproblemsaccessingthedevice.
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