Axis 01786-001 P8815-2 3D People Counting Camera White User Manual

AXISP8815-23DPeopleCounter

UserManual

AXISP8815-23DPeopleCounter

Solutionoverview

Anoverviewofthedifferentdevices,applications,andtoolsneededforacompleteAxissolution.

AXISP8815-23DPeopleCounter

AXISP8815-23DPeopleCounterprovidessoftwareanddedicatedhardwareinonedevice.The3Dpeoplecountingapplicationis

embeddedinthedevice.Thismeansthatyoudon’tneedadedicatedcomputertoruntheapplication.AXISP8815-23DPeople

Counterisintendedforindoorusein,forexample,retailenvironmentslikestoresorshoppingmalls,orotherlocationswhereyou

wanttocountpeopleorkeeptrackofhowmanypeopleareinsidethepremises.

AXISP8815-23DPeopleCounter

Solutionoverview

AnexampleofastorewithAXISP8815-23DPeopleCounterateachentrance.

What’sthedifferencebetweenAXISPeopleCounterandAXISP8815-23DPeople

Counter?

Theapplicationshavetwodifferentalgorithmsforcountingpeoplewhichmakesthemsuitablefordifferentenvironments:

•AXISPeopleCounterrecognizesobjectsthatmoveintheeldofviewandidentiesthemaspeoplebasedontheiroverall

sizeandmovement.AXISPeopleCounterissuitableformostscenarios,coveringsingleaswellasdoubledoorentrances.

AXISP8815-23DPeopleCounter

Solutionoverview

•AXISP8815-23DPeopleCountercalculatesthedepthwithinthecountingareainordertomeasuretheheightandthe

sizeoftheobject.AXISP8815-23DPeopleCounterissuitableforcrowdedscenariosandsceneswithchallenging

lightconditionslikestrongsunlight,glaresandshadows.

AXISP8815-23DPeopleCounter

Getstarted

TogetstartedwithAXISP8815-23DPeopleCounter:

1.Connect,nd,andaccessthedevice:Connectthedevicetothenetworkonpage5,Findthedeviceonthenetworkonpage

6,Accessthedeviceonpage6

2.Upgradethermwareonpage7

3.Installthedeviceonpage7

4.Congurethecounteronpage11

Connectthedevicetothenetwork

Youcanconnectthedevicetothenetworkwithoutremovingitfromthebox:

1.Openthebox.

2.Removethefrontplate.

3.Openthelid.

4.Insertthenetworkcable.

AXISP8815-23DPeopleCounter

Getstarted

Findthedeviceonthenetwork

TondAxisdevicesonthenetworkandassignthemIPaddressesinWindows®,useAXISIPUtilityorAXISDeviceManager.Both

applicationsarefreeandcanbedownloadedfromaxis.com/support.

FormoreinformationabouthowtondandassignIPaddresses,gotoHowtoassignanIPaddressandaccessyourdevice.

Browsersupport

Youcanusethedevicewiththefollowingbrowsers:

Chrome

Firefox

Edge

Windows

recommended

macOS

recommended

Otheroperatingsystems

Accessthedevice

1.OpenabrowserandentertheIPaddressorhostnameoftheAxisdevice.

IfyoudonotknowtheIPaddress,useAXISIPUtilityorAXISDeviceManagertondthedeviceonthenetwork.

2.Entertheusernameandpassword.Ifyouaccessthedeviceforthersttime,youmustsettherootpassword.SeeSeta

newpasswordfortherootaccountonpage6.

3.Theliveviewpageopensinyourbrowser.

Verifythatnoonehastamperedwiththermware

TomakesurethatthedevicehasitsoriginalAxisrmware,ortotakefullcontrolofthedeviceafterasecurityattack:

1.Resettofactorydefaultsettings.SeeResettofactorydefaultsettingsonpage23.

Afterthereset,securebootguaranteesthestateofthedevice.

2.Congureandinstallthedevice.

Setanewpasswordfortherootaccount

Important

Thedefaultadministratorusernameisroot.Ifthepasswordforrootislost,resetthedevicetofactorydefaultsettings.See

Resettofactorydefaultsettingsonpage23

Towatchthisvideo,gotothewebversionofthisdocument.

www.axis.com/products/online-manual/50535#t10098905

Supporttip:Passwordsecurityconrmationcheck

AXISP8815-23DPeopleCounter

Getstarted

1.Typeapassword.Followtheinstructionsaboutsecurepasswords.SeeSecurepasswordsonpage7.

2.Retypethepasswordtoconrmthespelling.

3.ClickCreatelogin.Thepasswordhasnowbeencongured.

Securepasswords

Important

Axisdevicessendtheinitiallysetpasswordincleartextoverthenetwork.Toprotectyourdeviceaftertherstlogin,set

upasecureandencryptedHTTPSconnectionandthenchangethepassword.

Thedevicepasswordistheprimaryprotectionforyourdataandservices.Axisdevicesdonotimposeapasswordpolicyasthey

maybeusedinvarioustypesofinstallations.

Toprotectyourdatawestronglyrecommendthatyou:

•Useapasswordwithatleast8characters,preferablycreatedbyapasswordgenerator.

•Don’texposethepassword.

•Changethepasswordatarecurringinterval,atleastonceayear.

Upgradethermware

Beforeyoustartusingtheapplication,werecommendyoutoupgradethermware.

Note

Whenyouupgradetheproductwiththelatestrmwareintheactivetrack,theproductreceivesthelatestfunctionality

available.Alwaysreadtheupgradeinstructionsandreleasenotesavailablewitheachnewreleasebeforeupgradingthe

rmware.Tondthelatestrmwareandthereleasenotes,gotoaxis.com/support/rmware.

1.Downloadthermwareletoyourcomputer,availablefreeofchargeataxis.com/support/rmware.

2.Logintotheproductasanadministrator.

3.GotoDevicesettings>Deviceview>System>Maintenance.FollowtheinstructionsunderFirmwareupgrade.When

theupgradehasnished,theproductrestartsautomatically.

YoucanuseAXISDeviceManagerformultipleupgrades.Findoutmoreataxis.com/products/axis-device-manager.

Installthedevice

Forinstructionsonhowtoinstallthedevice,seetheinstallationguideandtheinstallationvideo.

Installationguide

AXISP8815-23DPeopleCounter

Getstarted

Towatchthisvideo,gotothewebversionofthisdocument.

www.axis.com/products/online-manual/50535#t10098481

Installationvideo

Inadditiontotheinstructionsintheinstallationguide,therearesomeimportantstepstofollowfortheapplicationtobehave

intheexpectedway:

•Thedevicemustbemountedstraightabovethepointwherepeoplepass.

•Makesurethedeviceisfacingstraightdown,inlinewiththeceiling.It’simportantthatboththeceilingandtheoor

arelevel.

•Makesurethereissufcientwhitelightonsite.

AXISP8815-23DPeopleCounter

Getstarted

•Makesuretherearenoobjectsinterferinginthedevice’sview.Forexample,donotinstallthedevicetooclosetoa

doororalargesignhangingfromtheceiling.

•Loiteringpeopleorlargeobjectsthatswayslightlycouldinterferewiththecounting.

Mountingheightandcoverage

Thetableshowsthemaximumwidthanddepththatcanbecoveredbyasingledeviceatagivenmountingheight.Themounting

heightisthedistancefromtheoortothebackofthedevice.Ifyourareaofinterestiswiderthanthemaximumcounting

areawidth,youcanmountmorethanonedevicetocoverthefullwidth.Tocalculatehowmanydevicesyouneed,usethe

designtoolforAXISP8815-23DPeopleCounter.

AXISP8815-23DPeopleCounter

Getstarted

Mountingheight

cm(in)

Maximumcountingareawidth

cm(in)

Maximumcountingareadepth

cm(in)

250(98)199(78)46(18)

300(118)306(120)100(39)

350(138)400(157)154(61)

400(157)400(157)208(82)

450(177)400(157)225(89)

500(197)400(157)225(89)

550(217)400(157)225(89)

600(236)400(157)225(89)

AXISP8815-23DPeopleCounter

Conﬁgurethecounter

Iftheareaofinterestcanbecoveredbyasingledevice,followtheinstructionsinCongureasingledeviceonpage1 1

Iftheareaofinterestistoowidetobecoveredbyasingledevice,youcanconnectmultipledevicestoincreasethewidthofthe

countingarea.Foramultipledevicesetup,followtheinstructionsinConguremultipledevicesonpage12

Countingarea

Thecountingareaistheareawherepeoplewhopassthrougharecounted.Youdrawthecountingareaatoorlevel.Entrancelines

aregreenandmarkedwithanarrow,andexitlinesareblue.Tobecountedasgoingin,apersonhastocrossrstanentranceand

thenanexitline.Tobecountedasgoingout,apersonhastocrossrstanexitlineandthenanentranceline.

Important

Ifthesceneisacorridor,makesurethecountingareadoesn’tincludepartsofthewallsasthiscancauseproblemswith

shadowsbeingcounted.

Congureasingledevice

Towatchthisvideo,gotothewebversionofthisdocument.

www.axis.com/products/online-manual/50535#t10156684

1.Measurethedevice’smountingheight.

Themountingheightisthedistancefromtheoortothebackofthedevice.

2.Inthedevice’swebpage,gotoSetup>CounterandmakesureSingledeviceishighlighted.

3.Fillinthedevice’snameandmountingheightintheDevicesection.

4.Createthecountingarea:

4.1Click

4.2Clicktheliveimageonceforeverycornerofthecountingarea.

Thecountingareamustconsistofatleast4corners.

5.Setentranceandexitsegmentsofthecountingarea:

5.1Click

5.2Clickeachentrancesegmentofthecountingarea.

5.3Click

AXISP8815-23DPeopleCounter

Conﬁgurethecounter

5.4Clickeachexitsegmentofthecountingarea.

Entrancesegmentsaregreen,andexitsegmentsareblue.

6.ClickSave.

7.GotoAdvanced>TroubleshootingandturnoffApplicationintestmode.

Conguremultipledevices

Towatchthisvideo,gotothewebversionofthisdocument.

www.axis.com/products/online-manual/50535#t10156683

Important

Forreportingofstatisticstowork,thedateandtimemustbesynchronizedbetweenthedevices.Werecommendyou

touseanNTPservertokeepthedevicessynchronized.

1.Measurethedevice’smountingheight.

Themountingheightisthedistancefromtheoortothebackofthedevice.

Important

Alldevicesmustbemountedatthesameheight.

2.Opentheprimaryandsecondarydevices’webpagesinseparatetabsinawebbrowser.

3.Inthewebpageoftheprimarydevice,gotoSetup>CounterandselectMultipledevice.

4.UnderWideareacoverage,makesurePrimaryishighlighted.

5.InPreferredURL,enteranameoraddressthatthesecondarydevicecanalwaysusetoconnecttotheprimarydevice.You

needtoenteravalueif,forexample,youconnecttothedevicesthroughaproxy,orifthedevicesgettheirIPaddresses

assigneddynamically.Ifthevalueisalreadycorrect,youdon’tneedtochangeanything.

6.ClickGeneratekeytogenerateakeyfortheprimarydevice.

7.Copytheprimarykey.

8.Fillinthedevice’snameandmountingheightintheDevicesection.

9.Inthewebpageofthesecondarydevice,gotoSetup>CounterandselectMultipledevice.

10.UnderWideareacoverage,selectSecondary.

11.PastetheprimarykeyintothePrimarykeyeldandclickTestconnection.

12.Fillinthedevice’snameandmountingheightintheDevicesection.

13.ClickSave.

AXISP8815-23DPeopleCounter

Conﬁgurethecounter

14.Inthewebpageoftheprimarydevice,entertheURLofthesecondarydeviceinSecondaryURL.

15.Placeanobject,forexampleasheetofpaper,attheexactmid-pointbetweenthetwodevices.It’sveryimportantthat

youplacetheobjectexactlyinthemiddleofthetwodevicessincetheobjectisusedasareferencepointtocalibrate

thedevices.

16.Usethesliderstoalignthedevices’views.Trytoavoidverticaloffset.

Primarydevice’sview

Secondarydevice’sview

Referenceobject

17.Tochangewhichsideofthecountingareaistheentranceandexit,clickReversein/outdirectionunderCountingarea.

18.ClickSave.

19.GotoAdvanced>TroubleshootingandturnoffApplicationintestmode.

AXISP8815-23DPeopleCounter

Additionalsettings

Createauseraccount

Youcancreateuseraccountswithdifferentprivileges,sothatunauthorizedstaffcanviewstatisticsbutnotchangeanysettings

ofthecounter.

Tocreateauseraccount:

1.GotoDevicesettings>Users.

2.Click+.

UserswiththeViewerrolecanonlyaccesstheStatisticstab.Formoreinformationaboutdifferentuserroles,seethebuilt-inhelp.

Anonymizepeople

Note

Thissettingisonlyavailableifyouhaveloggedinasanadministrator.

Ifyouwanttopreventpeoplefrombeingidentiedinthelivevieworrecordings,youcanturnonprivacymode.Privacymodeblocks

allvideostreamsandimagesandturnstheliveviewintoablackimage.

Toturnonprivacymode:

1.GotoSetup>Counter>Privacy.

2.TurnonPrivacymode.

Notifyusereverytimeadenednumberofpeoplehaveenteredaroom

Withthepassthroughthresholdfunctionality,youcangetnotiedeverytimeacertainnumberofpeoplehavepassedthecounter.

Youcanuseit,forexample,toknowwhenit'stimetocleanaroom.Thefeatureonlycountspeoplegoingin.Whenthedened

numberhasbeenreached,thepassthroughcounterstartsoverfrom0.

Thisexampleexplainshowtosetuparuletosendanemaileverytime100peoplehaveenteredaroomthathasacounteroutside

theentrance.

Setthepassthroughthreshold

1.Inthedevice’swebpage,gotoSetup>Counter>Passthroughthreshold.

2.TurnonAllowpassthroughthresholdevents.

3.InNumberofINpassagesbetweenevents,enter100.

4.ClickSave.

Createarule

1.GotoDeviceview>Events>Rulesandaddarule.

2.Typeanamefortherule.

3.Inthelistofconditions,underApplication,selectA3DPCPassthroughThresholdEvent.

4.Inthelistofactions,underNotications,selectSendnoticationtoemailandthenselectarecipientfromthelist.

Tocreateanewrecipient,gotoRecipients.

AXISP8815-23DPeopleCounter

Additionalsettings

5.Typeasubjectandamessagefortheemail.

6.ClickSave.

Occupancyestimation

Theoccupancyestimationfunctionalityestimateshowmanypeopleareinsidethepremisesatthesametime.Itworkswhenthere

isjustoneentranceaswellaswhenthereareseveralentrances.Forareaswithmorethanoneentrance,youneedtoinstall

AXISP8815-23DPeopleCounterdevicesateachone.Youconnectthedevicestoeachother,andassigntheprimaryoccupancy

roletooneofthemandthesecondaryoccupancyroletotheotherones.Theprimaryoccupancydevicecontinuouslyreceivesdata

fromthesecondaryoccupancydevicesandpresentsthedataintheStatisticstab.

Note

Theprimaryandsecondaryoccupancyrolesaredifferentfromtheprimaryandsecondaryrolesthatareusedtoconnect

devicestoincreasethecountingareawidthtocoverwideentrances.ReadmoreinMountingheightandcoverageonpage9.

Congureoccupancyestimationforasingleentrancearea

Ifthereisonlyonewayinandoutofthearea,yousimplyneedtoturnontheoccupancyfunctionality.Iftheentranceiscoveredby

multipledevices,turnonthefunctionalityintheprimarydevice.

1.GotoSetup>OccupancyandturnonEstimateoccupancy.

Congureoccupancyestimationforamultipleentrancearea

Ifthereismorethanonewayinandoutofthearea,youneedtoconnectthedevicesfromallentrancesandexitsandgiveoneof

themtheprimaryoccupancyrole.Theotherdevicestakethesecondaryoccupancyrole.Ifanentranceiswideandthereforecovered

bymultipledevices,youonlyneedtoconnectthewideareacoverageprimarydevice.

Theprimaryoccupancydevicereceivesdatafromalldevicesconnectedtoit.

Towatchthisvideo,gotothewebversionofthisdocument.

www.axis.com/products/online-manual/50535#t10162937

1.Selectonedevicetobetheprimaryoccupancydevice.Itdoesn'tmatterwhichdeviceyouchoose.

2.Opentheprimaryandsecondaryoccupancydevices'webpagesinseparatetabsinawebbrowser.

3.Inthewebpageoftheprimaryoccupancydevice,gotoSetup>OccupancyandturnonEstimateoccupancy.

4.UnderOccupancyrole,selectPrimary.

5.IfthepreferredURLiswrong,changeit.

6.Generatekeysforallsecondaryoccupancydevices.

7.Copyoneofthekeys.

8.Inthewebpageofoneofthesecondaryoccupancydevices,gotoSetup>OccupancyandturnonEstimateoccupancy.

AXISP8815-23DPeopleCounter

Additionalsettings

9.UnderOccupancyrole,selectSecondary.

10.PastethekeyandclickTestconnection.

11.Repeatsteps7-10foreachofthesecondaryoccupancydevices.Useuniquekeysforeachdevice.

Youcangeneratenewkeyswheneveryouneedto.

Changetimeforoccupancyreset

Note

Werecommendyoutoresettheoccupancyvaluewhenthepremisesarenormallyempty,forexampleduringclosinghours

justbeforeopeningtime.

Bydefault,theoccupancyvalueresetsonceperdayat00:00.Tochangethetimeoftheresetto06:30:

1.GotoSetup>Occupancy.

2.MovetheOccupancyresetsliderto6:30:00AM.

Sendanemailwhentheoccupancylevelexceedsthelimit

Thisexampleexplainshowtosetuparuletosendanemailwhenthenumberofpeopleinsidethepremisesexceedsalimit.In

theexample,thelimitis200.

Setthemaximumoccupancylimit

1.Inthedevice’swebpage,gotoSetup>Occupancy.

2.UnderAllowevents,enter200inHigherthreshold.

Createarule

1.GotoDeviceview>Events>Rulesandaddarule.

2.Typeanamefortherule.

3.Inthelistofconditions,underApplication,selectA3DPCOccupancyEvent-High.

4.Inthelistofactions,underNotications,selectSendnoticationtoemailandthenselectarecipientfromthelist.

Tocreateanewrecipient,gotoRecipients.

5.Typeasubjectandamessagefortheemail.

6.ClickSave.

Sendanoticationwhentheoccupancylimitisexceeded

ThisexampleexplainshowtosetuparuleinAXISCameraStationtosendmobilenoticationswhenthenumberofpeopleinside

thepremisesexceedthemaximumlimit.Intheexample,themaximumlimitis50.

Beforeyoustart

Youneed:

•occupancyturnedonandconguredinthedevice

•acomputerwithAXISCameraStation5.36orlaterinstalled

•AXISCameraStationMobileapp

Setthemaximumoccupancylimit

AXISP8815-23DPeopleCounter

Additionalsettings

1.Inthedevice’swebpage,gotoSetup>Occupancy.

2.UnderAllowevents,enter50inHigherthreshold.

Createadeviceeventtrigger

1.InAXISCameraStation,click

andgotoConguration>Recordingandevents>ActionrulesandclickNew.

2.ClickAddtoaddatrigger.

3.SelectDeviceeventfromthelistoftriggersandclickOk.

4.IntheConguredeviceeventtriggersection:

-InDevice,selectthedevice.

-InEvent,selectA3DPCOccupancyEvent-High.

-InTriggerperiod,setanintervaltimebetweentwosuccessivetriggers.Usethisfunctiontoreducethenumber

ofsuccessiverecordings.Ifanadditionaltriggeroccurswithinthisinterval,theeventwillcontinueandthe

triggerperiodstartsoverfromthatpointintime.

5.InFilters,setactivetoYes.

6.ClickOk.

Createactionstosendnoticationstothemobileapp

1.ClickNext.

2.ClickAddtoaddanaction.

3.SelectSendmobileappnoticationfromthelistofactionsandclickOk.

Note

Themessageiswhatthereceiverseeswhenanalarmistriggered.

4.InMessage,enterthemessagetosendwhentheoccupancylimitisexceeded.

5.SelectDefault.ThisopensthemainpageoftheAXISCameraStationMobileappwhenthereceiverclicksthenotication.

6.ClickOk.

Specifywhenthealarmisactive

1.ClickNext.

2.Ifyouonlywantthealarmtobeactiveduringcertainhours,selectCustomschedule.

3.Selectaschedulefromthelist.

4.ClickNext.

5.Enteranamefortherule.

6.ClickFinish.

Occupancystatuspages

Ifyouwanttovisualizethecurrentoccupancyleveltoanoperatorordirectlytocustomers,youcanusetheoccupancystatuspages.

•http://<servername>/a3dpc/index.html#/occupancy-operator-view:Thepageshowshowmanypeoplearecurrently

inthepremises,andwhetherthatnumberislow,medium,orhighoccupancy.GotoSetup>Occupancy>Events

todenethethresholds.

AXISP8815-23DPeopleCounter

Additionalsettings

•http://<servername>/a3dpc/index.html#/occupancy-stop-go:Thepageshowsvisitorsiftheycanenterthepremisesor

not.Iftheestimatedoccupancyislowormedium,visitorsarewelcometoenter.GotoSetup>Occupancy>Events

todenethethresholds.

Youcanembedthesepagesintoothersystems,forexampleAXISCameraStationorMilestone'sXProtectSmartClient.For

instructionsonhowtoembedapageintoAXISCameraStation,seetheusermanualforAXISCameraStation.

AXISP8815-23DPeopleCounter

Integration

1.ThedevicesendsdataautomaticallytoaremoteHTTPSdestinationthroughthedatapushfunctionality.

2.Athird-partydatabaseorservicestoresandprocessesthedata.

3.Alternatively,thedevicesendsdatatoalocalinstanceofAXISStoreDataManager,whichstoresandprocessesthedata.

4.AXISStoreReporter,orathird-partyreportingplatform,visualizesthecollecteddata.

5.Alternatively,third-partyapplicationsrequestdatadirectlyfromthedevicethroughabuilt-inAPI.

Statistics

Thereareseveralwaystousethestatisticsfromthecounter:

•Intheapplication’swebpage,viewreal-timecountingdatainthebuilt-ingraphs.

•Viewbuilt-ingraphsinday,week,andmonthviewsinthestatisticspage.Thedataisupdatedinrealtime.

Dataisavailableonthedeviceforupto90daysandupdatedeveryminute.Thedataisstoredinone-minutebins

representingtheinandoutcountsforthatminute.

•DownloaddatathroughanopenAPI.SeeAPIdocumentation

•SenddataautomaticallytoaremoteHTTPSdestinationthroughthedatapushfunctionality.SeeReportdatatoaremote

destinationonpage20.

•UseAXISStoreDataManager,asoftwarepackagethatactsasacentralpointtostoreandmanagedatacollectedfromall

devices.SeeConnectthedevicetoafolderinAXISStoreDataManageronpage20.

•UseAXISStoreReporter,astatisticalweb-basedsolution,formanagingandmonitoringhistoricaldata.

•Downloadstatisticstoyourcomputer,seeDownloadstatisticsonpage21.

AXISP8815-23DPeopleCounter

Integration

ConnectthedevicetoafolderinAXISStoreDataManager

1.InAXISStoreDataManager,gotoSourcesandgettheFolderconnectionidentierandtheFolderconnectionpassword

forthefolderyouwanttoconnectto.

2.Intheapplication’swebpage,gotoSetup>Counter.

3.UnderDevice,enteranameforthedevice,soyouknowwhichdevicethereportcomesfrom.

4.GotoSetup>Reporting.

5.ToallowsendingreportstoAXISStoreDataManager,turnonReporttoASDM.

6.IntheURLeld,entertheaddresstotheserver.

7.EnterthefolderconnectionidentierandpasswordforAXISStoreDataManagerintheFolderidentierelds.

8.ClickTestconnection.

Iftheconnectionissuccessful,it’sindicatedbyawhitecheckmark.

9.ClickSave.

Reportdatatoaremotedestination

Tomakethedevicepushdataregularlytoaremotedestination:

1.GotoSetup>Counterandcheckthatthedevicehasaname.

Thenamehelpsyouidentifywhichdevicethereportcomesfrom.

2.GotoSetup>ReportingandturnonReporttoserver.

3.IntheURLeld,entertheaddressoftheserver,forexamplehttps://example.com/server.

4.IntheSendintervaleld,sethowoftenyouwantthedevicetosenddatatotheserver.

5.Optionally,enteratokentoletthedeviceauthenticateitselftotheserverintheAPItokeneld.

6.ClickTestconnection.

Iftheconnectionissuccessful,it’sindicatedbyawhitecheckmark.

7.ClickSave.

YoucanlearnmoreaboutthedatapushfunctionalityintheAPIdocumentation.

Congureproxysettings

Ifthedeviceandthereportdestinationareseparatedbyaproxyserver,youneedtoenterinformationabouttheproxyserverin

thedevice’swebpagetobeabletosendreports.

1.GotoSetup>ReportingandturnonUseproxy.

2.IntheURLeld,entertheaddressoftheproxyserverfollowedbyaportnumberifapplicable.Forexample:

https://example.com/proxy:3128.

3.IntheUsernameandPasswordelds,entertheusernameandpasswordoftheproxyserver.

4.ClickSave.

AXISP8815-23DPeopleCounter

Integration

Downloadstatistics

1.GotoStatistics.

2.ClickExportdata.

Acomma-delimited(.csv)lewithallstatisticsdatafromthedeviceissavedlocally.

AXISP8815-23DPeopleCounter

Troubleshooting

IssueAction

Thesoftwaredoesn’tcount.Makesuretheinstructionsforhowtoinstallthedevicehas

beenfollowed,seeInstallthedeviceonpage7.

Istillcan’tgetthesoftwaretocount.Ifyouhavefollowedtheadviceaboveandstillcan’tgetthe

softwaretowork,contactyourAxisreseller.

Thesoftwarecountsshadowsonthewalls.1.Makesurethecountingareaonlydoesn’tincludepartsof

thewalls.

2.GotoAdvanced>TroubleshootingandturnonEliminate

shadows.

Ihaveawideareacoveredbymultipledevices,andthesoftware

doesn’tsendreports.

Makesurethedateandtimeofthedevicesaresynchronized.

ThesoftwarewarnsmethattheFPSislow.

1.Makesurenootherapplicationsrunonthedeviceatthe

sametime.

2.Makesurethereisonlyonevideostreamfromthedevice

runningatatime.

Technicalissues,clues,andsolutions

Problemsupgradingthermware

FirmwareupgradefailureIfthermwareupgradefails,thedevicereloadsthepreviousrmware.Themostcommonreason

isthatthewrongrmwarelehasbeenuploaded.Checkthatthenameofthermwarele

correspondstoyourdeviceandtryagain.

ProblemssettingtheIPaddress

Thedeviceislocatedona

differentsubnet

IftheIPaddressintendedforthedeviceandtheIPaddressofthecomputerusedtoaccessthe

devicearelocatedondifferentsubnets,youcannotsettheIPaddress.Contactyournetwork

administratortoobtainanIPaddress.

TheIPaddressisbeingused

byanotherdevice

DisconnecttheAxisdevicefromthenetwork.Runthepingcommand(inaCommand/DOSwindow,

typepingandtheIPaddressofthedevice):

•Ifyoureceive:Replyfrom<IPaddress>:bytes=32;time=10...

thismeansthattheIPaddressmayalreadybeinusebyanotherdeviceonthenetwork.

ObtainanewIPaddressfromthenetworkadministratorandreinstallthedevice.

•Ifyoureceive:Requesttimedout,thismeansthattheIPaddressisavailable

forusewiththeAxisdevice.Checkallcablingandreinstallthedevice.

PossibleIPaddressconict

withanotherdeviceonthe

samesubnet

ThestaticIPaddressintheAxisdeviceisusedbeforetheDHCPserversetsadynamicaddress.

ThismeansthatifthesamedefaultstaticIPaddressisalsousedbyanotherdevice,theremay

beproblemsaccessingthedevice.

AXISP8815-23DPeopleCounter

Troubleshooting

Thedevicecannotbeaccessedfromabrowser

Cannotlogin

WhenHTTPSisenabled,ensurethatthecorrectprotocol(HTTPorHTTPS)isusedwhenattempting

tologin.Youmayneedtomanuallytypehttporhttpsinthebrowser’saddresseld.

Ifthepasswordfortheuserrootislost,thedevicemustberesettothefactorydefaultsettings.

SeeResettofactorydefaultsettingsonpage23.

TheIPaddresshasbeen

changedbyDHCP

IPaddressesobtainedfromaDHCPserveraredynamicandmaychange.IftheIPaddresshasbeen

changed,useAXISIPUtilityorAXISDeviceManagertolocatethedeviceonthenetwork.Identify

thedeviceusingitsmodelorserialnumber,orbytheDNSname(ifthenamehasbeencongured).

Ifrequired,astaticIPaddresscanbeassignedmanually.Forinstructions,gotoaxis.com/support.

Problemswithstreaming

MulticastH.264only

accessiblebylocalclients

Checkifyourroutersupportsmulticasting,oriftheroutersettingsbetweentheclientandthe

deviceneedtobecongured.TheTTL(TimeToLive)valuemayneedtobeincreased.

NomulticastH.264

displayedintheclient

CheckwithyournetworkadministratorthatthemulticastaddressesusedbytheAxisdevice

arevalidforyournetwork.

Checkwithyournetworkadministratortoseeifthereisarewallpreventingviewing.

PoorrenderingofH.264

images

Ensurethatyourgraphicscardisusingthelatestdriver.Thelatestdriverscanusuallybe

downloadedfromthemanufacturer’swebsite.

Colorsaturationisdifferent

inH.264andMotionJPEG

Modifythesettingsforyourgraphicsadapter.Gototheadapter’sdocumentationformore

information.

Lowerframeratethan

expected

•SeePerformanceconsiderationsonpage24.

•Reducethenumberofapplicationsrunningontheclientcomputer.

•Limitthenumberofsimultaneousviewers.

•Checkwiththenetworkadministratorthatthereisenoughbandwidthavailable.

•Lowertheimageresolution.

•Themaximumframespersecondisdependentontheutilityfrequency(60/50Hz)

oftheAxisdevice.

Restarttheapplication

Ifthecountingisinaccurateorthewebinterfaceunusuallyslow,youcantryrestartingtherunningservicesorrestartthedevice.

Torestartthedevice,gotoDeviceSettings>Deviceview>System>MaintenanceandclickRestart.

Generatealogreport

Ifyouhaveanytroublewithyourdeviceyoucangeneratealogreport.

1.GotoDevicesettings>Deviceview>System>Maintenance>Logs

2.ClickViewthesystemlog.

3.Thelogreportopensinanewtabinthebrowser.

Resettofactorydefaultsettings

Important

Resettofactorydefaultshouldbeusedwithcaution.Aresettofactorydefaultresetsallsettings,includingtheIPaddress,

tothefactorydefaultvalues.Italsodeletesallcountingdatafromthedevice.

AXISP8815-23DPeopleCounter

Troubleshooting

1.Disconnectpowerfromtheproduct.

2.Pressandholdthecontrolbuttonwhilereconnectingpower.SeeProductoverviewonpage26.

3.Keepthecontrolbuttonpressedfor15–30secondsuntilthestatusLEDindicatorashesamber.

4.Releasethecontrolbutton.TheprocessiscompletewhenthestatusLEDindicatorturnsgreen.Theproducthasbeenreset

tothefactorydefaultsettings.IfnoDHCPserverisavailableonthenetwork,thedefaultIPaddressis192.168.0.90.

5.UsetheinstallationandmanagementsoftwaretoolstoassignanIPaddress,setthepassword,andaccessthevideostream.

Theinstallationandmanagementsoftwaretoolsareavailablefromthesupportpagesonaxis.com/support.

Itisalsopossibletoresetparameterstofactorydefaultthroughthewebinterface.GotoDevicesettings>Deviceview>System>

Maintenance.

Firmwareoptions

Axisoffersproductrmwaremanagementaccordingtoeithertheactivetrackorthelong-termsupport(LTS)tracks.Beingonthe

activetrackmeanscontinuouslygettingaccesstoallthelatestproductfeatures,whiletheLTStracksprovideaxedplatformwith

periodicreleasesfocusedmainlyonbugxesandsecurityupdates.

Usingrmwarefromtheactivetrackisrecommendedifyouwanttoaccessthenewestfeatures,orifyouuseAxisend-to-endsystem

offerings.TheLTStracksarerecommendedifyouusethird-partyintegrations,whicharenotcontinuouslyvalidatedagainstthelatest

activetrack.WithLTS,theproductscanmaintaincybersecuritywithoutintroducinganysignicantfunctionalchangesoraffecting

anyexistingintegrations.FormoredetailedinformationaboutAxisproductrmwarestrategy,gotoaxis.com/support/rmware.

Checkthecurrentrmware

Firmwareisthesoftwarethatdeterminesthefunctionalityofnetworkdevices.Oneofyourrstactionswhentroubleshootinga

problemshouldbetocheckthecurrentrmwareversion.Thelatestversionmaycontainacorrectionthatxesyourparticular

problem.

Tocheckthecurrentrmware,gotoAdvanced>About.

Performanceconsiderations

Whensettingupyoursystem,itisimportanttoconsiderhowvarioussettingsandsituationsaffecttheperformance.Somefactors

affecttheamountofbandwidth(thebitrate)required,otherscanaffecttheframerate,andsomeaffectboth.Iftheloadonthe

CPUreachesitsmaximum,thisalsoaffectstheframerate.

Thefollowingfactorsarethemostimportanttoconsider:

•Highimageresolutionorlowercompressionlevelsresultinimagescontainingmoredatawhichinturnaffectsthe

bandwidth.

•RotatingtheimageintheGUIwillincreasetheproduct'sCPUload.

•AccessbylargenumbersofMotionJPEGorunicastH.264clientsaffectsthebandwidth.

•Simultaneousviewingofdifferentstreams(resolution,compression)bydifferentclientsaffectsbothframerateand

bandwidth.

Useidenticalstreamswhereverpossibletomaintainahighframerate.Streamprolescanbeusedtoensurethat

streamsareidentical.

•AccessingMotionJPEGandH.264videostreamssimultaneouslyaffectsbothframerateandbandwidth.

•Heavyusageofeventsettingsaffectstheproduct’sCPUloadwhichinturnaffectstheframerate.

•UsingHTTPSmayreduceframerate,inparticularifstreamingMotionJPEG.

AXISP8815-23DPeopleCounter

Troubleshooting

•Heavynetworkutilizationduetopoorinfrastructureaffectsthebandwidth.

•Viewingonpoorlyperformingclientcomputerslowersperceivedperformanceandaffectsframerate.

•RunningmultipleAXISCameraApplicationPlatform(ACAP)applicationssimultaneouslymayaffecttheframerateand

thegeneralperformance.

Needmorehelp?

Usefullinks

•HowtoassignanIPaddressandaccessyourdevice

Contactsupport

Contactsupportataxis.com/support.

AXISP8815-23DPeopleCounter

Speciﬁcations

Productoverview

Controlbutton

StatusLED

Fasteningpointforsafetywire,M4

Fasteningpointforcamerastand,1/4”–20UNC

Networkconnector

LEDindicators

StatusLED

Indication

Unlit

Connectionandnormaloperation.

GreenShowssteadygreenfor10secondsfornormaloperationafterstartupcompleted.

Amber

Steadyduringstartup.Flashesduringrmwareupgradeorresettofactorydefault.

Amber/RedFlashesamber/redifnetworkconnectionisunavailableorlost.

RedFirmwareupgradefailure.

Buttons

Controlbutton

Thecontrolbuttonisusedfor:

•Resettingtheproducttofactorydefaultsettings.SeeResettofactorydefaultsettingsonpage23.

AXISP8815-23DPeopleCounter

Speciﬁcations

Connectors

Networkconnector

RJ45EthernetconnectorwithPoweroverEthernet(PoE).

UserManualVer.M14.2

AXISP8815-23DPeopleCounterDate:October2021

PartNo.T10145094

Axis 01786-001 P8815-2 3D People Counting Camera White

Product's Documents

Axis P8815-2 User Manual

Specifications

Axis 01786-001 Questions and Answers