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101
Cannot Access an Accounting Service
Cannot Import Invoice/Receipt Database
License Key is Disabled
Parent topic: Solving Problems
Cannot Access an Accounting Service
If you cannot access an accounting service, try these solutions:
• Make sure the login information you entered for the accounting service is correct.
• Make sure the accounting service is not down for system maintenance. Check the accounting service
website for more information.
• Make sure the desktop accounting service and its company file are opened on your computer.
Parent topic: Solving Invoice/Receipt Manager Problems
Cannot Import Invoice/Receipt Database
If you cannot import an invoice/receipt database, make sure the Epson ScanSmart software version
installed on your computer is up to date. Run Epson Software Updater or visit the Epson support website
for your product.
Parent topic: Solving Invoice/Receipt Manager Problems
License Key is Disabled
If you have problems entering a license key, try these solutions:
• Make sure the license key is valid and correctly entered.
• The license key is only available for one scanner. Make sure you selected the correct scanner.
• If you need to replace your scanner under warranty, Epson can issue you a new license key. Contact
Epson Support if you have trouble with the new license key.
Parent topic: Solving Invoice/Receipt Manager Problems
Related tasks
Changing the Scanner
Uninstall Your Product Software
If you have a problem that requires you to uninstall and re-install your software, follow the instructions for
your operating system.
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