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23
FAQ
I cannot run the Samsung Portable
SSD Software 1.0.
The Samsung Portable SSD Software 1.0 can only run on certain
OS versions (or newer).
Please see below for supported OS versions:
Windows OS: Windows 7 or higher
Mac OS: Mac OS X 10.10 or higher
The “USB storage unexpectedly
removed” message appears on the
status bar of my mobile device.
In order to use the Samsung Portable SSD Software 1.0,
permission to access the USB device is required. This message
appears when the access permission is removed from the mobile
device. When you launch the mobile Samsung Portable SSD app,
you can use the T7 Shield normally again.
When I connect the T7 Shield to
devices other than a PC, they do not
recognize the T7 Shield .
The T7 Shield was developed for use with Windows OS, Mac OS
PCs and mobile devices. When connected to devices other than
those, the T7 Shield may not be recognized or use of its features
may be restricted depending on their level of support. Moreover, if
you have enabled security mode with Password, you cannot enter
your password from non-PC or non-mobile devices and thus will
be unable to access data stored on the T7 Shield. Please disable
the security mode before using the T7 Shield with such devices.
I have lost my password. Can I
disable security mode?
If you lose your password, it is not possible to find it. But you can
disable security mode by resetting it to factory settings via online
services provided by a Samsung Service Center or Magician's PSID
Revert. However, always back up important data because resetting
it deletes all the data stored in the product.
My T7 Shield is not recognized by
devices.
Please make sure that the T7 Shield is connected securely to the
USB port.
Some PCs may not recognize the T7 Shield when connected to
the USB 2.0 port if the current exceeds the maximum limit (500
mA) described in the Power Specifications. In such cases, please
try a different USB port.
If you use cables other than the one included in the product
package, the T7 Shield may not be recognized.
If the T7 Shield is correctly connected but still not recognized by
devices, find the Service Centers specified in the User Manual or
on the Samsung website (http://www.samsung.com
), and make
an inquiry.
What are the water-resistant and
dust-resistant conditions for the T7
Shield?
The T7 Shield is IP65 rated.
However, the water and dust resistance capabilities may vary
depending on the environmental conditions. The warranty does
not cover damage caused by liquid or dust.
IP (Ingress Protection) rating and grade refer to water and dust
resistance grades recognized through testing under controlled
conditions.
The conditions for the IP65 test are as follows:
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