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EN - 14
What to do if...
Problem Possible causes Solution
The “crema” of the
coffee is dark in colour
and comes out of the
nozzle slowly.
The ground coffee has not
been tamped too hard.
Tamp the coffee with less
force.
There is too much ground
coffee.
Reduce the amount used.
The dispensing unit (2)
or lter (13-14-15) are
blocked
.
Clean the dispensing unit (2)
and the lter (13-14-15).
The ground coffee is too
ne.
Use only ground coffee for
espresso coffee machines.
Lime scale build-up. Perform a descaling cycle.
The LEDs (20) and (21)
ash for a few seconds.
Steam knob (8) open. Turn the steam knob (8)
clockwise to close it.
High heating element
temperature.
Cool the heating element as
described on page 6.
No water in the tank (11). Fill the tank (11).
The tank (11) is not
inserted correctly.
Insert the tank (11) correctly
into its housing.
The coffee is not hot.
Machine not used for a
long period of time.
Increase the temperature
of the coffee from the
programming menu following
that indicated in the ”Setting
the coffee temperature”
paragraph.
Dispense hot water into the
cup in which the coffee will
be prepared in order to heat
the cup, as described in
paragraph 3.3.
The cups have not been
pre-heated.
Heat cups by rinsing them
with hot water (Note: the hot
water function can be used).
Insufcient frothing.
The steam wand is dirty. Thoroughly clean the steam
wand removing the steel
nozzle and following the
instructions in the manual.
Note: froth quality also
depends on the type of milk
used and its temperature.
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