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157 Installing the Software
Troubleshooting
Picture Issues
158
The screen is ashing or has become dark
158 The picture is not bright, or the picture colours do not look
clear
159 The picture colours look like black and white or do not look
the way they should look
160 The Product automatically turns off by itself
160 The Product image does not look as good as it did in the
store
161
Displayed video looks blurry
161
The picture is distorted
161
There is a dotted line on the edge of the screen
161 The picture won’t display in full screen
161 The Subtitle function in the Product menu is deactivated
162
Subtitles appear on the Product screen
162
The HDR of the connected external device turns off
162
The monitor does not turn off, and the screen displays
photos and the time.
162 It's annoying that My Contents automatically runs even
when I sleep at night.
Sound and Noise Issues
163
How can I connect an audio device to the Product?
163
There is no sound or the sound is too low at maximum
volume.
163 The picture is good but there is no sound.
164 HDMI (ARC) is connected, and there is no sound.
164 The speakers are making an odd sound.
164 The sound is interrupted.
165 Whenever a function is used on the Product or the channel
is changed, the Product voices the activity. The Product
explains in voice-over the video scenes displayed on the
screen.
165
The Product audio is not being played through the Soundbar
or A/V receiver.
165
The sound is not heard clearly.
166
The volume of the external device cannot be adjusted.
166
I want to turn off and on the Product and audio device at the
same time.
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