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ENGLISH
13
TROUBLESHOOTING
Proper cleaning and maintenance will prevent common operational problems. When your grill is operating poorly, or on a less
frequent basis, the following troubleshooting tips may be helpful. For FAQ, please visit
www.pitboss-grills.com
. You may also
contact your local dealer or Customer Care for assistance.
WARNING: Always ensure the grill is completely cooled to avoid injury.
PROBLEM CAUSE SOLUTION
Burner Will Not Light The ignition wire is broken Contact Customer Care for assistance or a replacement part.
No igniter spark on electrode Adjust the electrode. Contact Customer Care for assistance or a replacement part.
No gas supplied Check the regulator valve. Check connection for leak.
Grease Fire / Frequent
Flare-Ups
Grilling fatty meats Grill fatty meats when the cooking surface is cold, and the knobs are on the “LOW” setting.
Cooking temperature Attempt cooking at a lower temperature. Grease does have a flash point. Keep the
temperature under 176°C / 350°F when cooking highly greasy food.
Water sprayed on gas flames Do not spray water on gas flames.
Burner blows out No Gas Flow Check gas fuel connection, and ensure it is open. Replace gas cylinder if empty.
Gusting or High Winds Turn front of grill away from wind or increase flame height.
Low heat on “HIGH” Ports blocked Clear ports of any obstructions.
Gas cylinder empty Refill the gas cylinder.
Gas Leakage Improper Installation Turn the regulator knob to the OFF position, and allow the regulator knob to pop out. Remove
the gas cylinder. Re-install and tighten. Perform leak test to ensure proper seal. Replace gas
cylinder if damaged.
Seal Failure Gas cylinder has corroded, rusted, or has been mishandled. Replace gas cylinder.
Regulator Failure Regulator needs to be replaced. Contact Customer Care for a replacement part.
Burner Flames Are
Yellow Or Orange
Poor Air Flow Check burner tube and burner ports for spider webs or other obstructions. Follow
Care and
Maintenance
instructions to clean the burner tube.
Burner Obstruction
Grease Cup Is Full, Spilling Empty grease cup and re-install. Follow
Care and Maintenance
instructions.
Regulator Valve Is Off Check the regulator valve connection to the gas cylinder. Remove, then reinstall. Perform leak
test.
Burner Is Dirty Turn regulator knob to HIGH for five minutes, and burn-off the unit. Follow
Care and
Maintenance
instructions.
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