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Troubleshooting en-us
33
Issue Cause and troubleshooting
Grinder is not grinding
any coffee beans
despite full bean
container.
Coffee beans are too oily and do not fall into the grinder.
▶ Gently tap the bean container.
▶ Change the type of coffee.
▶ Do not use oily beans.
▶ Clean the empty bean container with a damp cloth.
Coffee or milk froth
quality varies
considerably.
Build-up of limescale in the appliance.
▶ Descale the appliance.
Milk froth quality varies
considerably.
Milk froth quality depends on the type of milk or plant-
based alternative used.
▶ Optimize the result through the selection of the milk
or plant-based drink type.
Coffee is not
dispensed or has
slowed to a trickle.
Set quantity is not
reached.
Grinding level is set too fine.
▶ Set a coarser grinding level.
→
"Setting the grinding level", Page21
Heavy build-up of limescale in the appliance.
▶ Descale the appliance.
Air in the water filter.
1. Immerse the water filter in water with the opening
facing upwards until no more air bubbles escape.
2. Reinsert the filter.
Appliance is soiled.
▶ Clean the brewing unit.
▶ Descale and clean the appliance.
Coffee has no crema. Type of coffee is not optimal.
▶ Use a coffee variety with a higher proportion of
Robusta beans.
Coffee beans are no longer freshly roasted.
▶ Use fresh coffee beans.
Grinding level is not appropriate for coffee beans.
▶ Adjust the grinder to a finer setting.
→
"Setting the grinding level", Page21
Coffee is too acidic. Grinding level is set too coarse.
▶ Adjust the grinder to a finer setting.
→
"Setting the grinding level", Page21
Type of coffee is not optimal.
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