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en-us Troubleshooting
32
Issue Cause and troubleshooting
No milk intake by the
milk system.
The milk system is assembled incorrectly.
▶ Assemble the milk system correctly.
Order for connecting the milk container and milk system
is wrong.
▶ First insert the milk system into the outlet and then
the milk container.
Milk inlet tube not immersed in milk.
▶ Use more milk.
▶ Check whether the milk inlet tube is immersed in the
milk.
Milk froth is too cold. Milk is too cold.
▶ Warm the milk.
Appliance is not
dispensing hot water.
Milk system is soiled.
▶ Clean the milk system in the dishwasher.
Milk system cannot be
assembled or
disassembled.
Order of assembly is wrong.
▶ First connect the milk system and then the milk
container. When disassembling, you must first
remove the milk container and then the milk system.
Appliance is not
dispensing drinks.
Air in the water filter.
1. Immerse the water filter in water with the opening
facing upwards until no more air bubbles escape.
2. Reinsert the filter.
▶ Firmly press the water filter straight down into the
tank connection.
Residues of limescale remover are blocking the water
tank.
1. Remove the water tank.
2. Clean the water tank thoroughly.
Water has dripped
inside at the base of
the appliance.
Drip tray was removed too soon.
▶ Wait a few seconds after the last drink was dispensed
before removing the drip tray.
Brewing unit cannot be
removed.
Locking mechanism cannot be released, brewing unit is
jammed.
▶ Switch the appliance off and back on after 3minutes.
Grinder will not start. Appliance is too hot.
1. Disconnect the appliance from the power supply.
2. Wait 1hour so the appliance can cool down.
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