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www.factorybuysdirect.com
17200247-01A
Problem Possible Cause Corrective Action
Log set produces a click-
ing/ticking noise just after
burner is lit or shut off.
1. Metal expanding while heat-
ing or contracting while cool-
ing.
1. This is common with most
log sets. If noise is exces-
sive, contact qualied ser-
vice person.
Log set produces un-
wanted odors.
1. Log Set burning vapors
from paint, hair spray, glues,
cleaners, chemicals, new
carpet, etc. (See IMPOR-
TANT statement page 14).
2. Gas leak. See Warning
statement page 14.
1. Open ue to maximum. Stop
using odor causing products
while log set is running.
2. Locate and correct all leaks
(see Checking Gas Connec-
tions, page 9).
Gas odor even when
control knob is in OFF
position.
1. Gas leak. See Warning
statement page 14.
2. Control valve defective
1. Locate and correct all leaks
(see Checking Gas Connec-
tions, page 9).
2. Replace control valve.
Gas odor during com-
bustion.
1. Gas leak. See Warning
statement at top of page 14.
1. Locate and correct all leaks
(see Checking Gas Connec-
tions, page 9).
TROUBLESHOOTING
REPLACEMENT PARTS
Contact authorized dealers of this product.
If they can’t supply original replacement
parts, call Customer Service toll free at
1-855-607-6557 for referral information.
When calling Customer Service or your
dealer, have ready:
• Your name
• Your address
• Model and serial number of your heater
• How heater was malfunctioning
• Type of gas supply and Propane/LP tank size
• Purchase date
Usually, we will ask you to return the defective
part to the factory
Note: Use only original replacement parts. This will protect your warranty coverage for parts
replaced under warranty.
PARTS UNDER WARRANTY
PARTS NOT UNDER WARRANTY
Contact authorized dealers of this product.
If they can’t supply original replacement
part(s) call Customer Service toll free at
1-855-607-6557 for referral information.
When calling Customer Service have ready:
• Model number of your heater
• The replacement part number
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