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Question Answer
Tips and tricks
Do I have to keep
the app on screen to
monitor my baby?
No, the app can monitor in the background while you do other things on
your smartphone or tablet. Tap the mobile phone icon. Now you hear your
baby and also hear when it starts to cry. When the all notications toggle
switch is set to on, you will also receive an on-screen notication that the
baby is crying, while the app runs in the background.
Why do I get black and
white images instead of
colour ones?
The baby monitor has switched to night vision mode. The room where the
baby monitor is placed is dark.
If there is enough light in the room, the light sensor on top of the baby
monitor may be covered or dirty. Make sure that this sensor is fully exposed
to the light in the room.
If my device is locked or
I am using another app
or making a phone call,
can I still hear my baby?
Yes, you can choose to continue monitoring your baby in the background.
Please note that if you use your phone to make a call, you will only hear a
ringtone when the baby starts crying. You will not hear your baby. Tap the
mobile phone symbol to switch on background audio. When background
audio is on, you hear your baby while you are engaged in other activities. You
can also choose to receive a notication when your baby is crying. Tap the
bell symbol on the main screen to switch all notications on or off. When all
notications is set to on, you will receive a message on your screen when the
baby is crying.
Use and learn
Do I need an extra
account if I have more
baby monitors?
No, you do not need an extra account if you use more baby monitors. You
can add a baby monitor to your uGrow Smart Baby Monitor app. Go to ‘My
account’ in the left tray. Here you see a list of the baby monitors connected
to the app. Tap on ‘Add baby monitor’. Follow the instructions in chapter
‘First-time setup’ to connect the baby monitor to the app.
Can I use more baby
monitors in the same
app?
You can connect up to ten baby monitors to the app, but you can only view
the video from one baby monitor at the time. You will receive notications
from the other baby monitors connected. If you receive a notication and tap
on it, the app will take you directly to that baby monitor. You can also select
the baby monitor you want to view in the left tray.
Why does it take a
long time for the app
to load?
The Internet connection of your smart device or the WiFi connection of the
baby monitor may be slow. Please check the connection of your smart device
and of the baby monitor. The app needs a stable network connection.
Is the baby monitor
hacker-proof?
We do everything we can to prevent hacking and issue frequent updates.
Please make sure that you always use the latest app software and the latest
baby monitor rmware. If you lose your smart device, reset the baby monitor
to remove any connections to it. You can also log in on the app from another
smart device and delete your account. If you are the only administrator, all
guest users will be disconnected from the baby monitor too.
ENGLISH28
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