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37TROUBLESHOOTING
ENGLISH
TROUBLESHOOTING
Before Calling for Service
Before calling for service, review this list. It may save you time and expense. This list includes common
occurrences that are not the result of a defect in workmanship or materials.
Parts and Features
Problem Possible Cause & Solution
Cooktop does not
work
Cooktop controls are locked.
• See Clean Lock to turn off the Clean Lock feature.
Circuit breaker has tripped or fuse is blown.
• Reset the circuit breaker.
Power outage.
• Check house lights to confirm power outage.
Installation wiring not complete.
• Contact the installer or dealer.
Cooktop does not
heat
Incorrect cooking zone selected.
• Make sure the correct control is ON for the cooking zone being used.
No power to cooktop.
• See “Cooktop does not work” above.
Elements turn off
while cooking.
Cooktop inner temperature is too high.
• Check that cooktop has been installed according to the installation instructions.
Elements do not get
hot enough.
Control panel may not be set properly.
• Check the power level.
Cookware that is not marked IH or convection compatible may not heat properly.
• Use cookware with the IH mark.
Cookware may not be flat or the correct shape or size.
• Use cookware with a flat bottom.
• Minimum cookware size
- Use cookware with a bottom surface diameter of 5 13/16" (147 mm) or greater.
- For Flexible Cooking Zone, minimum cookware size is 4 3/4" x 10 5/8" (120 mm x 270
mm)
• For best results when using the Dual cooking zone, use cookware with a bottom surface
that is 9" in diameter or larger.
• Use the recommended cookware. See Induction Cookware.
A fan sound can be
heard.
Cooktop inner temperature is high.
• This is normal.
The cooling fan will run when any element is turned on. With heavy use the fan may
continue to run after the controls are turned off until the cooktop has cooled.
Noises are heard
during cooking. The
following noises are
normal.
Humming/buzzing sound
• Caused by the magnetic field transmitting power to the cookware. It is most noticeable at
high power settings and becomes quieter if the power is reduced.
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