OWNER'S MANUAL
CERAMIC-GLASS
INDUCTION COOKTOP
Read this owner's manual thoroughly before operating the
appliance and keep it handy for reference at all times.
ENGLISH
CBIS3618BE
MFL54169115
Rev.00_101723
www.lg.com
Copyright © 2022-2023 LG Electronics Inc. All Rights Reserved.
Scan to see the online manual.
TABLE OF CONTENTS
2
3 IMPORTANT SAFETY
INSTRUCTIONS
3 READ ALL INSTRUCTIONS BEFORE USE
3 WARNING STATEMENTS
6 CAUTION STATEMENTS
8 PRODUCT OVERVIEW
8 Product Features
9 INSTALLATION
9 Before Installing
13 Installing the Cooktop
16 OPERATION
16 Introduction to Induction Cooking
16 Cookware
19 Control Panel
32 SMART FUNCTIONS
32 LG ThinQ Application
35 MAINTENANCE
35 Care and Cleaning
37 TROUBLESHOOTING
37 Before Calling for Service
40 LIMITED WARRANTY
40 USA
44 CANADA
3IMPORTANT SAFETY INSTRUCTIONS
ENGLISH
IMPORTANT SAFETY INSTRUCTIONS
READ ALL INSTRUCTIONS BEFORE USE
Safety Messages
Your safety and the safety of others are very important.
We have provided many important safety messages in this manual and on your appliance. Always read and
follow all safety messages.
Download this owner's manual at http://www.lg.com
All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury,
and tell you what may happen if the instructions are not followed.
WARNING STATEMENTS
WARNING
• To reduce the risk of explosion, fire, death, electric shock, scalding or injury to persons when using this
product, follow basic precautions, including the following:
Installation
• Be sure your appliance is properly installed and grounded by a qualified technician in accordance with
the National Electrical Code ANSI/NFPA No. 70, latest edition in the United States, and all local code
requirements. Install only per installation instructions.
• The safety aspects of this appliance comply with accepted technical standards.
• Never modify or alter the construction of an appliance such as removal of panels, wire covers or any
other permanent part of the product.
• Remove all tape and packaging wrap before using the appliance. Destroy the carton and plastic bags
after unpacking the appliance. Never allow children to play with packaging material.
• The installation and connection of the new appliance must only be carried out by qualified personnel.
Operation
• Know how to disconnect the electrical power to the appliance at the circuit breaker or fuse box in case of
an emergency. Mark the breaker or fuse for ease of identification and swift action if necessary.
• Never use your appliance for warming or heating a room.
• Persons with a pacemaker or similar medical device should exercise caution using or standing near an
induction unit while it is in operation, as the electromagnetic field may affect the working of the
This is the safety alert symbol.
This symbol alerts you to potential hazards that can kill or injure you and others. All safety messages
will follow the safety alert symbol and either the word WARNING or CAUTION.
These words mean:
WARNING
You may be killed or seriously injured if you do not follow instructions.
CAUTION
You may be injured or cause damage to the product if you do not follow instructions.
4 IMPORTANT SAFETY INSTRUCTIONS
pacemaker or similar medical device. It would be advisable to consult your doctor or the pacemaker or
medical device manufacturer about your particular situation.
• DO NOT touch cooking zones or areas near these surfaces. Cooking zones may be hot from residual heat
even though they are dark in color. Areas near the cooking zones may become hot enough to cause
burns. During and after use, do not touch, or let clothing or other flammable materials touch these areas
until they have had sufficient time to cool.
• Never wear loose fitting or hanging garments while using this appliance.
• Always turn off all controls when cooking is completed.
• Do not use water or flour on grease fires. Smother the fire with a pan lid, or use baking soda or a dry
chemical or foam-type extinguisher.
• Use only dry pot holders. Moist or damp pot holders on hot surfaces may result in burns from steam. Do
not let pot holders touch hot surface units. Do not use a towel or other bulky cloth instead of a pot
holder.
• Do not heat unopened food containers. A buildup of pressure may cause the container to burst and
result in injury.
• Flammable materials should not be stored near or on the cooking surface. This includes paper, plastic
and cloth items, such as cookbooks, plasticware and towels, as well as flammable liquids. Do not store
explosives, such as aerosol cans, on or near the appliance. Flammable materials may explode and result
in fire or property damage.
• Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other
appliance.
• Never place combustible items on the cooktop.
• Never keep any combustible items or aerosol cans in a drawer located under the cooktop.
• When heating fat or grease, watch it closely. Fat or grease may catch fire if allowed to become too hot.
• Overheated fats and oils catch fire quickly. You should supervise cooking when preparing foods in fat or
oil.
• Use a deep fat thermometer, if possible, to prevent overheating fat beyond the smoking point.
• If the surface is cracked, switch off the appliance to avoid the possibility of electric shock. Do not reuse
your cooktop until the glass surface has been replaced.
• When using the cooktop, never use aluminum foil, products wrapped in aluminum foil, or deep-frozen
food in aluminum cookware.
• This appliance is not intended for use by young children or infirm persons unless they have been
adequately supervised by a responsible person to ensure that they can use the appliance safely.
• Young children should be supervised to ensure that they do not play with the appliance.
• Accessible parts may become hot during use. Young children should be kept away.
• Items of interest to children should not be stored in cabinets above a cooktop or on the backsplash of a
cooktop – children climbing on the cooktop to reach items could be seriously injured.
• Children should not be left alone or unattended in the area where an appliance is in use. They should
never be allowed to sit or stand on any part of the appliance.
• Take care when plugging in electric appliances near the cooktop. Cords must not come into contact with
the hot surface. Doing so could cause damage to the cooktop and cable insulation.
• After use, switch off the cooktop element by its control and do not rely on the pan detector.
• Avoid placing metal objects such as knives, forks, spoons and lids on the cooking surface areas. Metal
objects can become hot and cause burns.
• Do not place any object on or near the display area in order to prevent accidental activation of the
cooktop controls.
• Cookware handles should be turned inward and not extend over adjacent surface units. To reduce the
risk of burns, ignition of flammable materials, and spillage due to unintentional contact with the
cookware, the handles of cookware should be positioned so that they are turned inward, and do not
extend over adjacent surface units.
5IMPORTANT SAFETY INSTRUCTIONS
ENGLISH
• Never leave prepared food on the cooking zones. Boilovers cause smoking and greasy spillovers that
may ignite, or a pan that has boiled dry may melt or become damaged.
• Do not use aluminum foil to line any part of the cooktop. Only use aluminum foil as recommended after
the cooking process, if used as a cover to be placed over the food. Any other use of aluminum foil may
result in the risk of electric shock, fire or short circuit.
• Do not clean or operate a broken cooktop. If the cooktop breaks, cleaning solutions and spillovers may
penetrate the broken cooktop and create a risk of electric shock. Contact a qualified technician
immediately.
• Never leave surface units unattended at high heat settings. Boilover causes smoking and greasy
spillovers that may ignite.
• Always turn off all controls when cooking is completed.
• Keep pets away from the product to avoid risk of fire or burns. Do not allow pets to climb on the product
even when it is not in operation.
• Liquids such as water, coffee or tea are able to be overheated beyond the boiling point without
appearing to be boiling, due to surface tension of the liquid. Visible bubbling or boiling is not always
present when the container is removed from the cooktop. This could result in very hot liquids suddenly
boiling over when the container is disturbed or a spoon or other utensil is inserted into the liquid. To
reduce the risk of injury to persons:
- Do not overheat the liquid.
- Stir the liquid both before and halfway through heating it.
- Do not use straight-sided containers with narrow necks.
- After heating, allow the container to stand on the cooktop for a short time before moving the
container.
- Use extreme care when inserting a spoon or other utensil into the container after heating.
• Do not use the cooktop as a work surface or storage space.
• Do not operate the cooking zones with empty pots or pans.
• Do not turn on the cooking zones with no pots or pans on the element.
• The cooking process has to be supervised. A short term cooking process has to be supervised
continuously.
• The appliance must not be installed behind a decorative door in order to avoid overheating.
Maintenance
• Do not repair or replace any part of the appliance. All servicing should be done only by a qualified
technician to avoid the risk of personal injury and damage to the appliance.
• Take care to avoid steam burns if using a wet sponge or cloth to wipe spills on a hot cooking area.
• Wait for the cooktop to cool before using cooktop cleaners. Some cleaners can produce NOXIOUS
FUMES if applied to a hot surface.
• If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly
qualified persons in order to avoid a hazard.
• If your appliance malfunctions or fractures, switch off all cooking zones, and contact an LG Customer
Information Center for service.
• Always keep the control panel clean and dry. Do not let liquids or grease remain on the cooktop display
area. Spilled or burnt-on foods can activate or deactivate the appliance. Clean the display area
thoroughly to resume normal operation of the appliance.
• Clean the appliance regularly to keep all parts free of grease that could catch fire. Exhaust fan ventilation
hoods and grease filters should be kept clean. Do not allow grease to accumulate on the hood or filters.
Greasy deposits in the fan could catch fire. Refer to the hood manufacturer's instructions for cleaning.
6 IMPORTANT SAFETY INSTRUCTIONS
CAUTION STATEMENTS
CAUTION
• To reduce the risk of minor or moderate injury to persons, malfunction, or damage to the product or
property when using this product, follow basic precautions, including the following:
Operation
• This appliance may only be used for normal cooking and frying in the home. It is not designed for
commercial or industrial purposes.
• Use proper pan sizes. This appliance is equipped with one or more surface units of different sizes.
• Select cookware having flat bottoms large enough to cover the cooking zones. The pan detection
sensors will not allow the affected cooking zones to operate without a pan present.
• Only certain types of glass, glass/ceramic, ceramic, earthenware, or other glazed cookware are suitable
for rangetop service without breaking due to the sudden change in temperature. Check the
manufacturer’s recommendations for cooktop use.
• Do not place hot cookware on cold cooktop glass. This could cause the glass to break.
• Do not slide pans across the cooktop surface. They may scratch the cooktop surface.
• Do not let pans boil dry. This may cause permanent damage in the form of breakage, fusion, or marking
that can affect the ceramic-glass cooktop. (This type of damage is not covered by your warranty.)
• Cook meat and poultry thoroughly, meat to at least an INTERNAL temperature of 160 ℉ and poultry to at
least an INTERNAL temperature of 180 ℉. Cooking to these temperatures usually protects against food-
borne illnesses.
• Prior to using the cooktop for the first time, apply the recommended cooktop cleaning cream to the
ceramic surface. Buff with a non-abrasive cloth or pad. This will make cleaning easier when the cooktop
gets soiled from cooking. The special cooktop cleaning cream leaves a protective finish on the glass to
help prevent scratches and abrasions.
• Please be careful of the cooktop edges when moving pots and pans.
• Ceramic glass is very tough, and impervious to sharp temperature changes, but is not unbreakable. It
can be damaged if hard or sharp objects fall on it.
• Be very cautious if using pots made of cast iron, or other pots with rough edges or burrs. Moving these
can cause scratches on the glass.
• Do not slide metal or glass across the cooktop surface.
• Do not use cookware with any dirt buildup on the bottom.
• Do not use cookware with rough or uneven bottoms. This cookware can mark and scratch the cooktop
surface.
• Do not use the glass cooktop surface as a cutting board.
• The appliance is not intended to be operated by means of an external timer or separate remote-control
system.
Maintenance
• Always switch off the appliance before cleaning.
• For safety reasons, do not clean the appliance with a steam jet or high-pressure cleaner.
• Clean the cooktop in accordance with the maintenance and cleaning instructions in this manual.
• Do not use harsh abrasive cleaners or rough metal scrapers to clean the cooktop glass since they can
scratch the surface, which may result in shattering of the glass.
• Clean the cooktop cautiously. Do not use sponges or cloth to wipe spills on a hot cooking area. Use a
proper metal scraper.
7IMPORTANT SAFETY INSTRUCTIONS
ENGLISH
SAVE THESE INSTRUCTIONS
• If sugar or a mixture containing sugar falls onto a hot cooking zone and melts, remove it with a metal
scraper immediately, while still hot. If left to cool down, it may damage the surface when removed. Use
caution and wear an oven mitt to avoid burns.
• Keep meltable objects or materials away from the ceramic glass surface, for example, plastic utensils,
aluminum foil, or cooking wraps. If any materials or foodstuffs melt on the ceramic-glass surface, these
should be cleaned up immediately.
• Use oven mitts to avoid burns when using a metal scraper on a hot cooking zone.
• Refer to the Maintenance section for proper cleaning and maintenance of the cooktop.
Disposal of Old Appliances
To protect the environment, it is important that worn-out appliances are disposed of in the correct
manner.
• The appliance must not be disposed of with household rubbish.
• You can obtain information about collection dates or public refuse disposal sites from your local
government or waste collection service.
• Before disposing of old appliances make them inoperable so they cannot be a source of danger. To do
this, have a qualified person disconnect the appliance from the house circuitry.
8 PRODUCT OVERVIEW
PRODUCT OVERVIEW
Product Features
Parts and Features
Throughout this manual, features and appearance
may vary from your model.
Accessories
a Cooktop Cleaner (1 ea)
b Non-scratch Scouring Pad (1 ea)
c Retainer Brackets (2 ea)
d Bolts (2 ea)
e Type A Screws (2 ea)
Parts and Features
a
Dual Cooking Zone
11" / 7" (280 mm / 178 mm)
b
Single Cooking Zone 8 1/2" x 7 1/8" (216 mm x
180 mm)
c
Single Cooking Zone 6" (152 mm)
d
Single Cooking Zone 8 3/16" (208 mm)
e
Flexible Cooking Zone 8 1/2" x 14 3/16" (216
mm x 360 mm)
f
Control Panel
g
Rating Label Model and Serial Number Plate
)/(;,%/(,1'8&7,21
32:(5
'8$/,1'8&7,21
,1'8&7,21
,1'8&7,21
Cleaner
9INSTALLATION
ENGLISH
INSTALLATION
Before Installing
Before You Begin
Installation and service must be performed by a
qualified installer.
Important: Save these instructions for the local
electrical inspector’s use. Read and save these
instructions for future reference.
Read these instructions completely and carefully.
CAUTION
• If storage is located under the cooktop, do not
use it to store flammable or heat-sensitive items
such as detergents, aerosols, cleaners, water,
food, or plastics.
NOTE
Installer:
• Read all installation instructions before installing
the cooktop.
• Remove all packing material before connecting
the electrical supply to the cooktop.
• Observe all governing codes and ordinances.
• Only certain cooktop models may be installed
over certain built-in electric oven models.
• Be sure to leave these instructions with the
consumer.
NOTE
Consumer:
• Keep the owner's manual and installation
instructions for future reference.
NOTE
• This appliance must be properly grounded.
• Damage caused by failure to follow these
instructions is not covered by the cooktop
warranty.
Tools Needed
a Pencil
b Saber Saw
c Phillips Screwdriver
d Flat-Blade Screwdriver
e Pliers
f Tape Measure
g Level
h Drill
i Safety Glasses
j Gloves
Parts not Provided
a Junction Box
b Wire Nuts
c Strain Relief (Conduit Connector)
10 INSTALLATION
Unpacking the Cooktop
1 Unpack and visually inspect the cooktop for
any damage or missing components.
2 Be sure the bottle of cleaner and conditioner
packed in the literature bag is left where the
user can find it easily. It is important that the
ceramic-glass cooktop be pretreated before
use. See Care and Cleaning.
Model and Serial Number Location
The model and serial numbers are located on a
plate on the front side of the cooktop. Please
record them in this guide; you will need them for
warranty registration.
Technical Specifications
NOTE
• The maximum power of each cooking zone depends on the size and material of the cookware used.
Models CBIS3618BE
Description Induction Cooktop
Electrical
Specificatio
ns
Connection
voltage
240/208 VAC 60 Hz., 44.4 A / 41.6 A
Maximum
connected
power load
10650 W / 8650 W
Cooktop Dimensions 36 5/8" (930 mm) (W) × 3 9/16" (91 mm) (H) × 21 1/16" (535 mm) (D)
Countertop Cutout
Dimensions
Standard Installation
34 3/8" (873 mm) (W) × 5 5/8" (142 mm) (H) × 19 13/16" (503 mm) (D)
Cooking Zones
Position Size Power (Level 9 / Boost)
Front Left
8 1/2" x 7 1/8"
(216 mm x 180 mm)
1500/3000 W (208 V)
1850/3700 W (240 V)
Front Right 8 3/16" (208 mm)
1500/3000 W (208 V)
1850/3700 W (240 V)
Rear Left
8 1/2" x 7 1/8"
(216 mm x 180 mm)
1500/3000 W (208 V)
1850/3700 W (240 V)
Rear Right 6" (152 mm)
1150/1450 W (208 V)
1400/1800 W (240 V)
Flex Left
8 1/2" x 14 3/16"
(216 mm x 360 mm)
2700/3000 W (208 V)
3300/3700 W (240 V)
Center
11" / 7"
(280 mm / 178 mm)
Inner Burner:
1500/3000 W (208 V)
1850/3700 W (240 V)
Dual Burner:
3000/4900 W (208 V)
3700/6000 W (240 V)
11INSTALLATION
ENGLISH
Preparing the Installation Location
Important Installation Information
• All electric cooktops run off a single phase, three-wire or four-wire cable, 240/208 volt, 60 hertz, AC-only
electrical supply with ground.
• Minimum distance between cooktop and overhead cabinetry is 30" (762 mm).
• Make sure the cabinets and wall coverings around the cooktop can withstand the temperatures (up to 93
℃ [200 ℉]) generated by the cooktop.
Dimensions and Clearances
a Do not obstruct these areas.
b Right side
c Radius: 3/8" (10 mm)
d 4″ X 8″ (102 mm x 203 mm) opening to route armored cable if panel is present.
e Approximate location of junction box
- Dimension/Clearance 36" Cooktop
A Width of upper plate 36 5/8" (930 mm)
B Depth of upper plate 21 1/16" (535 mm)
C Distance from bottom of upper plate to bottom of conduit 3 7/16" (87 mm)
D Width of cooktop base 33 7/8" (860 mm)
E Depth of cooktop base 19 5/16" (490 mm)
F Distance from bottom of upper plate to bottom of cooktop base 2 5/16" (58 mm)
A
B
C
D
C
E
F
G
H
I
J
K
L
M
N
O
P
O
QR
S
T
U
K
12 INSTALLATION
All dimensions are stated in inches and millimeters (mm).
Allow 2″ (50 mm) below the armored cable opening to clear the electric cable and allow space for
installation of the junction box on the wall at the back of the cooktop.
Thickness of glass: 3/16" (4 mm)
CAUTION
• To eliminate the risk of burns or fire by reaching over heated surfaces, cabinet storage space located
above the cooktop should be avoided. If cabinet storage is provided, risk can be reduced by installing a
range hood that projects horizontally a minimum of 5″ (127 mm) beyond the face of the cabinets.
• It is very important to keep 3 5/16" (84 mm) distance between the cooktop and a drawer or oven a
underneath it.
G Height of conduit 1 1/8" (29 mm)
H Distance from side edge of cutout to side of counter
21 1/8" (28 mm)
IWidth of cutout
234 3/8" (873 mm)
134 1/2" (876 mm)
JDepth of cutout
219 13/16'' (503 mm)
119 15/16'' (506 mm)
K Depth of bottom cabinets 24" (610 mm)
L Distance from front of counter to front edge of cutout
22 3/16" (55 mm)
M Distance from rear edge of cutout to nearest combustible surface
22 1/16" (52 mm)
N Height below cutout (Empty space is needed underneath the cooktop
for optimum performance.)
25 5/8" (142 mm)
O Depth of overhead cabinets
113″ (330 mm)
P Clearance from top of cooking surface to bottom of overhead cabinets
230" (762 mm)
Q Clearance from top of cooking surface to bottom of overhead cabinets
236″ (914 mm)
R Clearance from countertop to bottom of adjacent cabinets
218″ (457 mm)
S Distance from edge of cooktop to nearest combustible wall (either side
of unit)
22" (50 mm)
T Junction box (approximate location) 10″ (254 mm)
U Junction box (approximate location) 12″ (305 mm)
- Dimension/Clearance 36" Cooktop
3 5/16 " (84 mm)
5 5/8
" (142 mm)
13INSTALLATION
ENGLISH
Installing the Cooktop
Electrical Connections
Important Safety Instructions
• Be sure the cooktop is installed and grounded
properly by a qualified installer or service
technician.
• This cooktop must be electrically grounded in
accordance with local codes or, in their absence,
with the National Electrical Code ANSI/NFPA No.
70, latest edition in the United States.
WARNING
• The electrical power to the cooktop must be shut
off while line connections are being made.
Failure to do so could result in serious injury or
death.
Providing the Electrical Connection
• Install the junction box under the cabinet and
run 120/240 or 120/208 Volt, AC wire from the
main circuit panel.
NOTE
• DO NOT connect the wire to the circuit panel at
this time.
Electrical Requirements
Observe all governing codes and local ordinances
1 A 3-wire or 4-wire single-phase 120/240 or
120/208 Volt, 60 Hz AC-only electrical supply is
required on a separate circuit fused on both
sides of the line (time-delay fuse or circuit
breaker is recommended). DO NOT fuse
neutral. The fuse size must not exceed the
circuit rating of the appliance specified on the
nameplate.
2 36" induction cooktop can consume up to
10650 W at 240 VAC. A 50 Amp circuit breaker
with #8 AWG must be used.
WARNING
• Do not use an extension cord with this
appliance. Doing so may result in a fire, electrical
shock, or other personal injury.
NOTE
• Wire sizes and connections must conform to the
fuse size and rating of the appliance in
accordance with the National Electrical Code
ANSI/NFPA No. 70, latest edition, and local codes
and ordinances.
3 The appliance should be connected to the
fused disconnect (or circuit breaker) box
through flexible armored or nonmetallic
sheathed cable. The flexible armored cable
extending from this appliance should be
connected directly to the grounded junction
box. The junction box should be located as
shown in Dimensions and Clearances with
as much slack as possible remaining in the
cable between the box and the appliance, so it
can be moved if servicing is ever necessary.
4 A suitable strain relief must be provided to
attach the flexible armored cable to the
junction box.
Electrical Connection
Connect the flexible armored cable that extends
from the surface unit to the junction box using a
suitable strain relief at the point the armored cable
enters the junction box. Then make the electrical
connection as follows.
Electrical ground is required on this appliance.
This appliance is manufactured with a supply wire
and a frame-connected green or bare copper
grounding wire.
NOTE
TO ELECTRICIAN:
• The armored cable leads supplied with the
appliance are UL-listed for connection to larger
gauge household wiring. The insulation of the
leads is rated at temperatures much higher than
the temperature rating of household wiring. The
current-carrying capacity of the conductor wire
is governed by the temperature rating of the
insulation around the wire, rather than the wire
gauge alone.
WARNING
• DO NOT ground to a gas supply pipe. DO NOT
connect to electrical power supply until
appliance is permanently grounded. Connect the
ground wire before turning on the power.
14 INSTALLATION
WARNING
• This appliance is equipped with a copper
conductor flexible cable. If connection is made to
aluminum house wiring, use only special
connectors which are approved for joining
copper and aluminum wires in accordance with
the National Electrical Code and local codes and
ordinances. Improper connection of aluminum
house wiring to copper leads can result in a
short circuit or fire. Follow the connector
manufacturer’s recommended procedure
closely.
Where Local Codes Permit Connecting
the Appliance-Grounding Conductor to
the Neutral (White) Wire
Observe all governing codes and local ordinances.
1 Disconnect the power supply.
2 At the circuit breaker box, fuse box or junction
box, connect appliance and power supply
cable wires as shown.
WARNING
• You may not ground the cooktop through the
neutral (white) wire if cooktop is used in a new
branch circuit installation (1996 NEC), mobile
home, recreational vehicle, or where local codes
do not permit grounding to the neutral (white)
wire. When grounding to the neutral (white) wire
is prohibited, you must use a 4-wire power
supply cable. Failure to heed this warning may
result in electrocution or other serious personal
injury.
3-Wire Grounded Junction Box
a Cable from Power Supply
b Cable from Cooktop
c White Wire (Neutral)
d Red Wires
e Green Wire (Ground)
f UL-listed Conduit Connector
g Black Wires
h Junction Box
If Cooktop is Used in a New Branch
Circuit Installation (1996 NEC), Mobile
Home, Recreational Vehicle, or where
Local Codes Do Not Permit Grounding
to the Neutral (White) Wire
Observe all governing codes and local ordinances.
1 Disconnect the power supply.
2 At the circuit breaker box, fuse box or junction
box, connect appliance and power supply
cable wires as shown.
WARNING
• If connecting to a 4-wire power supply cable
electrical system, the appliance frame connected
ground wire MUST NOT be connected to the
neutral wire of the 4-wire electrical system.
4-Wire Grounded Junction Box
a Cable from Power Supply
b Cable from Cooktop
c Ground Wire
d Red Wires
15INSTALLATION
ENGLISH
e Green Wire (Ground)
f UL-listed Conduit Connector
g Black Wires
h Junction Box
i White Wire (No Connection)
Installing the Cooktop Unit
1 Visually inspect the cooktop for damage.
Make sure all cooktop screws are tight (see
below for locations).
a 3 Screws (Same Both Side)
b 4 Screws (Same Both Side)
2 Check and prepare the installation location.
•See Dimensions and Clearances.
3 Carefully lower the cooktop into the
countertop cutout, making sure not to trap
any wires.
NOTE
• Do not use caulking compound. The cooktop
must be removable, should service be required.
4 Attach the retainer brackets a to the bottom
of the cooktop; then snug the bolts against
the bottom of the countertop as shown.
NOTE
• The retainer brackets MUST be installed to meet
local codes or, in their absence, with the National
Electrical Code ANSI/NFPA No. 70, latest edition.
a Cooktop
b Countertop
c Bolt
d Retainer Brackets
e Type A Screw
Final Check
Perform a final operational check of the cooktop,
making sure the cooktop powers on properly and
that each cooking zone operates correctly. Refer to
the Operating Instructions in this guide for details.
16 OPERATION
OPERATION
Introduction to Induction
Cooking
How Induction Cooking Works
An induction coil beneath the ceramic glass
cooking surface generates magnetic fields, which
act directly on the base of the pots and pans.
Instead of heating the ceramic glass, this method
heats the base of the pan immediately, saving time
and energy. Since the heat required for cooking is
generated directly in the base of the pan, the
cooking zone itself warms up only slightly. The
cooktop does become hot when heat is
transferred from the cookware.
IMPORTANT:
• Electromagnetic fields can affect electronic
circuits and interfere with portable radios and
phones.
• Do not put magnetically active objects (e.g.,
credit cards, computer diskettes, cassettes) on or
near the ceramic glass surface while one or
more induction cooking zones are in use.
• Do not put any metal objects (e.g., spoons, pan
lids) on the cooking zones as they can become
hot when the cooking zones are in use.
Cookware
Induction Cookware
NOTE
• Before using the induction cooking elements,
carefully read and follow these cookware
recommendations and the instructions in the
pan sensing sections.
When purchasing pans for use on the induction
cooktop, look for cookware identified by the
manufacturer as "induction ready" or "induction
capable", or that is marked by the manufacturer as
specifically designed for induction cooking.
The base material of the cookware must be
magnetic for the cooking elements to activate. Use
a magnet to check if the cookware base material is
suitable. If the magnet sticks to the bottom of the
cookware, the cookware can be used for induction
cooking.
For the best possible surface cooking results, use
only high-quality, heavy gauge steel cookware on
the induction cooking elements. Follow
manufacturer's recommendations when using
induction cookware.
Induction Cookware Types
The three most common induction cookware types
available are stainless steel, cast iron, and
porcelain-enamel-coated metals.
• Stainless Steel is generally excellent for
induction cooking. It is durable, easy to clean,
and resists staining.
NOTE
• Not all stainless steel cookware is magnetic;
stainless steel is not always suitable for
induction cooking.
• Cast iron cooks evenly and is also good for
induction cooking. Do not slide cast iron
cookware on the cooktop; cast iron cookware
with a rough surface will scratch the ceramic
cooktop.
• Porcelain-enamel-coated metals have variable
heating characteristics depending on the quality
of the base metal. Make sure the porcelain-
enamel coating is smooth to avoid scratching
the ceramic cooktop.
Incompatible Cookware
• Aluminum, nickel-silver pots
• Heat-resistant glass pots
• Roasting pans
• Stone pots
• Stainless steel pots (without the IH mark)
- Without the IH mark, heating may not work
well.
IH mark
Induction
17OPERATION
ENGLISH
• Pots with partially magnetic base
- Even if there is an IH mark, a container that
only has magnetic material on part of the
bottom of the container may not be
automatically detected or the product may not
work properly.
a Material that sticks to the magnet
b Material that does not stick to magnet
• A pot with legs
• A pot with a round bottom
- The smaller contact area may give poor
results.
• Do not use a container with a flat bottom surface
smaller than the burner size.
Pan Preheat Recommendations
Induction cooking may decrease the amount of
time required to preheat cookware compared to
cooking on a radiant element cooktop or gas
surface burner.
Pay close attention to all food items while cooking
on the cooktop and until all cooking processes are
complete.
CAUTION
• Remember that induction surface cooking
initially heats the cookware VERY QUICKLY if the
cookware does not contain food.
Noises during Cooktop Operation
The electronic processes involved with induction
cooking may create some background noises. You
may hear a slight buzzing sound when cooking on
the cooktop. These noises are part of the induction
cooking process and are considered normal.
Some cookware will buzz, depending on the
construction or base material. The buzz may be
more noticeable if the contents of the pan are cold.
As the pan heats up, the noise will decrease. The
noise will also decrease if the power level setting is
reduced.
NOTE
• When using the induction cooktop, operational
noises are more noticeable while cooking in
Boost mode. But very loud noises are not normal
when induction cooking.
• The cooktop fan may turn on to reduce the
temperature of the product, even when the
surface elements are not being used.
• Cookware that is not marked "IH" may make a
loud noise.
• Under certain conditions, your cookware may
produce a high-pitched whistling noise when
two elements are in use at the same time. The
power levels at which this occurs may vary
depending on the kind of cookware being used.
Change the power level to eliminate the noise or
reduce its volume.
Use Flat-Bottomed Cookware
Cookware must fully contact the surface of the
cooking element. Use flat-bottomed pans sized to
fit the cooking element and amount of food being
prepared. Check for flatness by rotating a ruler
across the bottom of the cookware.
a Pan Size
Recommended Cookware Size
Pan size
a Dual
Cooking Zone
Single: 5 13/16" - 8" (147 mm -
203 mm)
Dual: 9" - 11" (228 mm - 280 mm)
)/(;,%/(,1'8&7,21
32:(5
'8$/,1'8&7,21
,1'8&7,21
,1'8&7,21
18 OPERATION
• The center area is a dual cooking zone which
activates single or dual elements depending on
pot/pan size. If the cooktop detects cookware
that is less than 9" in diameter, only the inner
ring(single element) will activate. If it detects
cookware larger than 9" in diameter, it will
activate both the inner and outer rings(dual
element).
• To quickly boil a very large quantity of water, set
the center element to Boost, use a pot that is at
least 9" in diameter so that the center dual
element is activated, and turn off all other
elements.
Minimum Cookware Size
• Use cookware with a bottom surface diameter of
5 13/16" (147 mm) or greater.
• For flexible cooking zone, minimum cookware
size is 4 3/4" x 10 5/8" (120 mm x 270 mm).
Cookware Placement
Use the proper cookware and place it correctly on
the cooktop. One or more of the cooking elements
will not heat if any of the incorrect conditions
shown is detected by the sensors located below
the ceramic cooktop surface. Correct the problem
before attempting to use the cooktop.
Correct
• Cookware is centered correctly on surface of
cooking element.
• Pan has flat bottom and straight sides.
• Pan size meets or exceeds the recommended
minimum size for the cooking element.
• Pan rests completely on the cooktop surface.
• Pan is properly balanced.
Incorrect
• Cookware is not centered on surface of cooking
element.
• Pan has curved or warped bottom or sides.
• Pan does not meet the minimum size required
for the cooking element used.
• Pan bottom rests on cooktop trim or does not
rest completely on the cooktop surface.
• Pan is unbalanced by heavy handle.
Cookware Placement in Flexible
Cooking Zones
a Compatible
b Single
Cooking Zone
5 13/16" - 7 1/8" (147 mm - 180
mm)
c Single
Cooking Zone
5 13/16" - 7 1/8" (147 mm - 180
mm)
d Single
Cooking Zone
7 1/2" - 8 11/16" (190 mm - 220
mm)
e Flexible
Cooking Zone
4 3/4" x 10 5/8" (120 mm x 270
mm)
Pan size
19OPERATION
ENGLISH
b Not compatible
Avoiding Scratches
Use heavier gauge stainless steel cookware on
your ceramic cooktop surface. This will help reduce
the possibility of developing scratches on the
ceramic surface.
Low-quality cookware can scratch the cooktop
surface.
Cookware should always be lifted over the ceramic
cooktop surface to prevent scratching.
Over time, sliding ANY type of cookware over the
ceramic cooktop may alter the overall appearance
of the cooktop. Eventually, the buildup of scratches
can make cleaning the surface difficult and
degrade the overall appearance of the cooktop.
Scratches can also result from grains of sand (from
washing vegetables) which are dragged with the
pot across the cooking surface.
For Best Results
Always follow the recommendations for proper
cookware type and size. In addition:
• Do not use dirty pans with grease buildup.
Always use pans that are easy to clean after
cooking, and make sure that the bottoms of the
pans are clean and dry.
• When cooking with large amounts of liquid, use
large pots so that nothing can boil over.
• Do not let pans boil dry. This may cause
permanent damage in the form of breakage,
fusion, or marring that can affect the ceramic
cooktop. (This type of damage is not covered by
your warranty.)
• Match the pan size and cooking zone to the
amount of food being prepared.
Tips for Saving Energy
• Always position pots and pans before switching
on the cooking zone.
a not aligned
b bottom not flat
c handle too heavy
• Dirty cooking zones and cookware use more
electricity.
• Whenever possible, place lids firmly on pots and
pans so that they are completely covered.
• The base of the pot should be the same size as
the cooking zone.
Control Panel
Control Panel Features
Locations of Surface Elements and
Controls
The surface burner elements are positioned in the
same locations on the cooktop and the control
panel for ease of use.
)/(;,%/(,1'8&7,21
Surface elements and controls
a
POWER: Press and hold for 1 second to turn
the entire cooktop ON. When it is ON, the
cooktop is in standby mode until a cooking
zone is activated.
b
Pause: Sets the active cooking zone to
minimum output. Press to activate or
deactivate.
c
Clean Lock: Press to lock the control panel
before cleaning it.
20 OPERATION
To Set the Element Power Level
Select the number on the element power settings
for the active cooking zone to adjust the power
level from 1 to 9.
If you've set 17 power levels in the SETTINGS
menu, press the dots between the numbers to
adjust the power level up or down half a step.
Hot Surface Indicator
• If this icon is displayed on the screen, be careful
because the ceramic glass surface is hot.
- Failure to do so may result in burns or injuries.
• After turning off the burner, the icon is displayed
continuously until the ceramic glass surface
cools down.
- If the temperature near the product is high, it
may take longer for the ceramic glass surface
to cool down.
• Even after the indicator light has turned off, be
careful since the surface may still be hot.
Getting Started
The first time that power is supplied to the
cooktop, the LG Studio logo is displayed for 1
second. After turning on the cooktop for the first
time, adjust the settings to suit your preferences.
To operate the control panel, press the pad firmly
with the flat part of your fingertip.
1 Press POWER on the LCD display.
2 After the startup animation, select the desired
language and press NEXT.
3 Set the correct time of day and choose
between a 12-hour or 24-hour time format.
(The 12-hour format is not available in
French.) Then press NEXT.
4 Read through the application guide in the
display and press DONE.
5 The Main screen appears in the display.
Changing Cooktop Settings
Settings
To adjust settings after the initial setup, press the
display to open the main screen. Press SETTINGS
at the bottom center of the main screen. Swipe the
d
SETTINGS: Press to adjust settings. For a list
of configurable settings, see "Operating
Instructions".
e
Kitchen Timer: Press to set a kitchen timer.
For details, see "Operating Instructions".
f
Cooktop Control: To check the status of a
cooking zone and adjust the cooking zone.
For details, see "Operating Instructions".
Hot surface indicator
Surface elements and controls
21OPERATION
ENGLISH
screen or press the "<, >" arrow keys to navigate
through the settings screens.
Location of Settings
•Page 1: Lockout, Clock, Wi-Fi, Brightness,
Power Levels, Language Selection
•Page 2: Volume, Program Update, Factory
Data Reset, Open Source License
Lockout
The Lockout feature automatically prevents most
cooktop controls from being turned on. It does not
disable the clock or timer.
•If Lockout is turned on, all cooktop functions are
disabled except the POWER button.
Lock
1 Press SETTINGS at the center bottom of the
main screen.
2 Press Lockout on the first Settings screen.
3 Press LOCK on the screen.
4 When Lockout is turned on, the lock icon k
appears at the center bottom of the display.
Unlock
1 Press any part of the screen while Lockout is
on.
2 A popup screen appears. Press UNLOCK for 3
seconds.
3 The lock icon disappears from the bottom of
the display.
Clock
The time is displayed on the LCD display when the
cooktop is turned on.
Setting Time of Day
1 Press SETTINGS at the center bottom of the
main screen.
2 Press Clock, then set the correct hour and
minutes by scrolling. You can also press the
number pad icon < and enter the desired
numbers.
3 Select either a 12-hour or 24-hour clock mode
(12H/24H). The 12-hour mode is not available
in French.
4 Press OK.
Wi-Fi
Connect the appliance to a home Wi-Fi network.
Setting Up Wi-Fi
1 Press SETTINGS at the center bottom of the
main screen, and then press Wi-Fi in the first
settings screen.
2 Follow the instructions in the Wi-Fi Guide in
the display.
22 OPERATION
3 Select ON, OFF, or RESET and press OK.
4 If ON is selected, the Wi-Fi icon f appears at
the bottom of the display.
5 If you select RESET, you will have to re-enter
the Wi-Fi password.
Brightness
Adjust the brightness of the LCD display from 20 %
to 100 % in increments of 20 %.
Setting Display Brightness
1 Press SETTINGS at the center bottom of the
main screen, and press Brightness.
2 Adjust the display brightness by pressing and
dragging the dot across the bar, by tapping
anywhere on the bar, or by pressing + or –.
3 Press OK.
Power Levels
1 Press SETTINGS at the center bottom of the
main screen, and press Power Levels.
2 Choose between 17 levels and 9 levels. (the
output of each maximum level is the same).
3 Press OK.
Language Selection
Set the display language to English, Spanish, or
French.
Selecting a Language
1 Press SETTINGS at the center bottom of the
main screen, and press Language Selection.
2 Select the desired language.
3 Press OK.
Volume
Adjust the volume of the cooktop controls.
Setting the Volume
1 Press SETTINGS at the center bottom of the
main screen, swipe to the second settings
screen, and press Volume.
2 Select MUTE, LOW, or HIGH.
3 Press OK.
Program Update
Once the appliance is connected to a home Wi-Fi
network, use this setting to check for available
programming updates and install them.
1 Press SETTINGS at the center bottom of the
main screen, swipe to the second settings
screen, and press Program Update.
Factory Data Reset
This function returns all settings to the factory
defaults.
1 Press SETTINGS at the center bottom of the
main screen, swipe to the second settings
screen,and press Factory Data Reset.
2 If you want to reset data to the factory
defaults, press RESET and then OK.
NOTE
• All stored data will be deleted.
Open Source License
This screen contains open source software
licensing information.
1 Press SETTINGS at the center bottom of the
main screen and swipe to the second settings
screen.
2 Press Open Source License.
23OPERATION
ENGLISH
Before Using the Cooktop
Before using the cooktop for the first time, clean it
thoroughly with the included cleaner or ceramic
cooktop cleaner according to the Care and
Cleaning instructions in this guide. This will help
protect the ceramic surface and make future
cleanup easier.
CAUTION
• Never use abrasive scrubbing pads or cleaners.
They can cause permanent damage to the
cooktop surface.
Activating the Cooktop
To turn on the cooktop, press the POWER key for
approximately 1 second. The LCD panel will turn
on. To turn off the cooktop, press the POWER key.
NOTE
• After turning on the cooktop with the POWER
key, you must select one of the cooking zones
within 60 seconds. If no selection is made, the
cooktop will turn off for safety.
Automatic Detection
• The automatic detection function checks
whether or not a container is placed on top of
the burner.
• When a container is placed on the burner, the
words "Auto Detected" will be displayed. (The
words "Auto Detected" will disappear after 30
seconds or when the burner is running.)
•The words "Auto Detected" will not be displayed
if a container is not placed on the burner, and
this function is activated initially only once after
the power is turned on.
• Depending on the conditions of use (whether
the burner is being used, the container material,
status of the container base, etc.), the automatic
detection time may differ or the cookware may
not be detected automatically.
NOTE
• If the cookware is too small, the words "Auto
Detected" may not be displayed.
• Minimum cookware size
- Use cookware with a bottom surface diameter
of 5 13/16" (147 mm) or greater.
- For flexible cooking zone, minimum cookware
size is 4 3/4" x 10 5/8" (120 mm x 270mm).
Selecting the Cooking Zone
Place an induction-compatible pan on top of the
desired cooking zone.
Press the icon s in the desired cooking zone on
the display to set the power level.
NOTE
• Once the cooking zone has been selected the
power level must be selected within 3 seconds
with the element power settings. Otherwise, the
power settings will turn off for safety.
Setting the Power Level
The power level for the selected cooking zone can
be set from 1 to 9.
Selecting the Power Level
1 Press a number in the Power Levels popup to
set the power level from 1 to 9. If you've set 17
power levels in the settings menu, press the
dots between the numbers to adjust the
power level up or down half a step.
24 OPERATION
2 Selecting a power level turns on the cooking
zone. The cooking zone indicator remains lit
and the power level is stored.
a Figure A b Figure B
NOTE
• If a power level is not selected, the power
settings will turn off after 3 seconds.
Readjusting the Power Level
1 Press the desired cooking zone in the display
to bring up the Power Levels popup.
2 Press the desired level in the Power Levels
popup. If no selection is made, the Power
Level popup disappears after 3 seconds and
the power level remains the same.
NOTE
• Once the power level is changed, the burner
operation is temporarily stopped and then
restarted at the changed power level.
Power Level Indicator
• Cooking element LED bar
- The range provides an LED bar for each
cooking element on the cooktop. Check the
display and use the LEDs to monitor the power
levels of the elements.
AB
2
1
1
2
3
4
5
6
7
8
9
25OPERATION
ENGLISH
a 9 Step
b Boost
c Melt
d Simmer
• Available power level settings
- The cooktop control’s LED bar displays the
element’s power level settings, ranging from
Level 1 to Level 9 to Boost.
Turning Off the Cooking Zone
1 After the cooking is complete, press the x icon
on the display to turn off the cooking zone.
2 The corresponding cooking zone display will
turn off.
3 To turn off all cooking zones, press the
POWER key.
WARNING
• Your cooktop has a residual heat indicator for
each cooking zone. This indicator will warn that
this area has been used and is still giving off
enough heat to cause burns. Avoid touching the
cooking zone when this indicator is shown.
Although the cooktop is off, the popup message
will stay lit until the cooktop has cooled down.
NOTE
• If the following pop-up screen appears during
operation, check for the following issues.
- The cookware is not centered within the
cooking zone.
- The cookware is not compatible with induction
cooking.
- There is no cookware on the cooking zone.
Tips for Induction Cooking
Getting the results you want when cooking can
take a bit of time and effort. If you are not familiar
with induction cooking, it may take a bit of practice
or adjusting of your usual methods to achieve the
expected results. Using the cooking chart and
these cooking tips as a guide, you will soon be
enjoying the benefits of induction cooking.
• The quantity or quality of some foods can affect
their cooking times.
26 OPERATION
• When safe, allow food to come to room
temperature before cooking to take advantage
of induction's ability to heat food quickly.
• Cookware heats up very quickly when induction
cooking. Check food or liquids occasionally and
stir or reduce heat to avoid scorching,
overcooking, splattering, or boilovers.
• Sauces, soups, and stews may heat up more
quickly than you are used to and boil over if not
watched. For best results, stir frequently.
• Overcooked food loses moisture and tastes dry,
while undercooked food can cause illness. For
best results, use a thermometer to ensure that
food is heated to a safe internal temperature.
• Use nonstick or seasoned pans when cooking to
reduce the amount of additional fat added to a
recipe.
• Don't overcrowd cookware. To avoid slow
cooking times and poor results, use cookware
that is appropriately sized for the amount of
food you are cooking.
• When boiling water on the center element, an
11" diameter pot gives the best performance
and saves the most time.
• Use the Boost setting to quickly boil water, or
whenever you need extra heating power in one
element.
• To quickly boil a very large quantity of water, set
the center element to Boost, use a pot that is at
least 9" in diameter so that the center dual
element is activated, and turn off all other
elements.
• To prevent damage to the product, if one of the
right-side elements is turned on when the center
dual element is using the Boost setting, the
power setting of the center dual element is
automatically reduced to power level 9. To
maintain the Boost setting on the center dual
element, use any of the left-side elements
instead.
a Boost
)/(;,%/(,1'8&7,21
32:(5
'8$/,1'8&7,21
,1'8&7,21
,1'8&7,21
)/(;,%/(,1'8&7,21
32:(5
'8$/,1'8&7,21
,1'8&7,21
,1'8&7,21
)/(;,%/(,1'8&7,21
32:(5
'8$/,1'8&7,21
,1'8&7,21
,1'8&7,21
8&7,21
,1'
'8&7,21
,1
'8&7,21
,1
Cooking
Function
Example Food Item
Power
Level
Notes/Comments
Melting
• Chocolate Over
Direct Heat
1 or Melt
Stir continuously to prevent scorching.
If using a double boiler to melt chocolate, use
power level 2.
• Butter
2 Monitor carefully to prevent poor results.
Reheating
•Soups & Stews
3-4
Monitor carefully and stir frequently to achieve
desired results.
Sweating
Vegetables
•Onions
• Carrots
• Celery
• Peppers
5-6
To sweat vegetables, cook them until they release
moisture, without browning.
Simmering
• Tomato Sauce
• Cheese Sauce
Simmer
Monitor carefully to prevent spillovers.
To steam vegetables or grains, bring cooking
liquid to a simmer, cover the pot, and reduce heat
to power level 2.
• Potatoes
•Grains
• Stocks/Broths or
Stews
4-5-6
27OPERATION
ENGLISH
NOTE
• These settings are recommended guidelines for
cooking. You may need to adjust the power level
for the type of food and pan. Cooking times for
some foods will vary depending on quantity or
quality.
Using the Cook Modes
SIMMER
Use SIMMER to simmer sauces or stews.
Turning Simmer On
Place the cookware on any cooking zone except for
the rear right cooking zone. Activate the Power
Levels popup and press the SIMMER key.
MELT
Use MELT to melt items such as chocolate or
butter without scorching.
Turning Melt On
Place the cookware on the rear right cooking zone.
Activate the Power Levels popup and press the
MELT key.
BOOST
Use the Boost function to boil water or heat up
large quantities of food quickly.
To prevent damage to the product, if one of the
right-side elements is turned on when the center
dual element is using the Boost setting, the power
setting of the center dual element is automatically
reduced to power level 9. To maintain the Boost
setting on the center dual element, use any of the
left-side elements instead.
Sautéing or
Other
• Steaks/Chops
•Eggs
• Breakfast Meats
• Frozen Vegetables
•Stir Frying
5-6-7
Monitor carefully and stir frequently to achieve
desired results.
Searing/
Browning
• Browning Beef For
Chili or Stews
• Steaks or Chops
8-9
Room temperature meats will sear and brown
more effectively.
Fat may splatter if power level is too high.
Frying/Deep
Frying
•Fried Chicken
• French Fries
• Battered Fish/
Shellfish
7-8 Fat may splatter if power level is too high.
Blanching
Vegetables
• Broccoli
• Cauliflower
•Green Beans
8-9 Monitor carefully to prevent spillovers.
Boiling
• Pasta Water
• Shellfish
8-9-Boost
Do not fill pot to rim. Water can boil over if the
power level is too high.
Cooking
Function
Example Food Item
Power
Level
Notes/Comments
28 OPERATION
For safety, after 6 minutes the Boost setting will
automatically revert to either power level 9 or the
previously set power level.
a Boost
Turning Boost On
Place the cookware on a cooking zone. Activate the
Power Levels popup and press the BOOST key.
WARNING
• Never use the Boost mode to preheat empty
cookware or to heat oil, butter or lard. The
cookware may be damaged and the fat or
grease may catch fire if overheated.
NOTE
• Under certain conditions, the Boost function will
turn off automatically to protect electronic
elements inside the cooktop.
• This can occur if the product is used for long
periods, when frying, or if cookware is lifted or
moved in the Boost mode.
Using the Flexible Cooking Zone
Adjoining cooking zones can be combined to
create one large cooking zone with the Flex
function. This is especially convenient when
cooking in Dutch ovens or other large oblong
pans.
Activating the Flexible Cooking Zone
1 Place the cookware over 2 side cooking zones
and make sure both cooking zones are
activated. The Flex icon will show 2 divided
zones.
NOTE
• If one of the two burners in the Flex Cooking
Zone is functioning, cancel the burner to use the
Flex feature.
2 To merge the 2 cooking zones, press the Flex
icon. The icon will change to show one
combined zone.
3 Select the desired power level.
4 To turn off Flex mode, press the Flex icon
again.
Using the Dual Cooking Zone
The dual element, located in the center position,
offers two different sized elements to
accommodate different pan sizes. The cooking
zone automatically activates the single or double
cooking zone, supplying the proper power to
optimize cooking results. The effectiveness of the
)/(;,%/(,1'8&7,21
32:(5
'8$/,1'8&7,21
,1'8&7,21
,1'8&7,21
)/(;,%/(,1'8&7,21
32:(5
'8$/,1'8&7,21
,1'8&7,21
,1'8&7,21
)/(;,%/(,1'8&7,21
32:(5
'8$/,1'8&7,21
,1'8&7,21
,1'8&7,21
8&7,21
,1'
'8&7,21
,1
'8&7,21
,1
29OPERATION
ENGLISH
pan sensing depends on the material and
properties of the cookware being used.
Activating the Dual Cooking Zone
1 To activate the larger cooking zone, place a
pan that is at least 9" (23 cm) in diameter on
the cooking zone.
2 Select the desired power level.
Other Functions
Pause
The pause function reduces the power level of a
cooking zone to level 1 and maintains it at that
level until deactivated. To use the pause function,
press the Pause icon. To turn off the pause
function, press Pause again to return the cooking
zone to the previous power level.
Clean Lock
Use this function when cleaning the screen area of
the cooktop. Press the Clean Lock icon to lock the
controls for 30 seconds. To unlock the controls,
wait 30 seconds or press the Clean Lock icon for 1
second.
Timer
Kitchen Timer
The Kitchen Timer acts as a simple timer and does
not turn off the cooking zone. It is not tied to any
specific cooking zone. When the set time has
passed, it sounds an alarm.
• Press the Kitchen Timer icon. Scroll (or use the
keypad icon) to set the desired hours, minutes,
and seconds, then press OK.
• When the set time has passed, a popup screen
with "Timer finished" appears with the alarm
sound.
30 OPERATION
Cooking Timer
The Cooking Timer also acts as a simple timer and
does not automatically turn off the cooking zone.
This timer can be set for each cooking zone, and
sounds an alarm when the set time has passed.
• If the cooking zone is in use, press the Cooking
Timer icon on the active cooking zone. Scroll (or
use the keypad icon) to set the desired hours
and minutes, then press OK.
• When the set time has passed, a popup screen
appears with the alarm sound.
• Press YES to turn off the cooking zone.
WARNING
• The Timer function does not automatically turn
off the cooktop or cooking zones. Be sure to
press the POWER key to turn the cooktop off
after cooking.
Automatic Power Level Control
The power level displayed may be different from
the actual power level at the high end of the
temperature range. To prevent the cooktop from
overheating, the power level is controlled
automatically.
NOTE
• Power Cycling
- It is normal for heating elements to cycle On/
Off during use to control output power.
Cookware Heating Index
The cookware heating index can be used to
determine if a container will heat well on an
induction burner.
• The heating index may vary due to conditions
such as voltage, cookware size, or cookware
temperature. Use cookware with a bottom
diameter that is suitable for the burner size.
• The heating index may vary depending on the
burner.
• The cookware heating index displayed on this
product is based on internal manufacturer
standards. Environmental conditions may cause
inaccurate or variable results. Use the results
only as a reference point.
Using the Heating Index
1 Turn off all burners.
• If more than one burner is running, this
function will not work.
2 Place the cookware on the burner you want to
use.
• Place cookware in the center of the burner.
3 Set the output level to 9.
4 Long press (more than 3 seconds) on the
power level area to display the cookware
heating index.
a Long press (more than 3 seconds) on level
9.
b The cookware heating index is displayed.
a No heating
b Low
c High
Index
(%)
0
1
0
2
0
3
0
4
0
5
0
6
0
7
0
8
0
9
0
1
0
0
Heating
31OPERATION
ENGLISH
• The higher the index, the better the
cookware heats up (in the range of 0 to
100%, in 10% increments).
• If the index is low, check the material, size
and shape of the cookware base.
- Even if the cookware has an IH mark, if
the index is low it may not heat properly
on this appliance.
32 SMART FUNCTIONS
SMART FUNCTIONS
LG ThinQ Application
This feature is only available on models with Wi-Fi.
The LG ThinQ application allows you to
communicate with the appliance using a
smartphone.
LG ThinQ Application Features
• Monitoring
- This function helps you check the current
status, remaining time, cook settings and end
time in one place.
• Product Notifications
- Turn on the Push Alerts to receive appliance
status notifications. The notifications are
triggered even if the LG ThinQ application is
not open.
• Interworking Function
- The LG ThinQ automatically turns on/off the
vent fan when paired with the cooktop. Both
products must be connected to the LG ThinQ
application and have an interworking funtion.
• Firmware Update
- Keep the appliance updated.
NOTE
• If you change your wireless router, Internet
service provider, or password, delete the
connected appliance from the LG ThinQ
application and connect it again.
• To disconnect the appliance from the Wi-Fi
network, delete the cooktop from the list of
connected products in the LG ThinQ application.
• The appliance is not intended to be operated by
means of remote control system.
• This information is current at the time of
publication. The application is subject to change
for product improvement purposes without
notice to users.
Installing LG ThinQ Application and
Connecting an LG Appliance
Models with QR Code
Scan the QR code attached to the product using
the camera or a QR code reader application on
your smartphone.
Models without QR Code
1 Search for and install the LG ThinQ
application from the Google Play Store or
Apple App Store on a smartphone.
2 Run the LG ThinQ application and sign in with
your existing account or create an LG account
to sign in.
3 Touch the add (~) button on the LG ThinQ
application to connect your LG appliance.
Follow the instructions in the application to
complete the process.
NOTE
• To verify the Wi-Fi connection, check that the f
icon on the control panel is lit.
• The appliance supports 2.4 GHz Wi-Fi networks
only. To check your network frequency, contact
your Internet service provider or refer to your
wireless router manual.
• LG ThinQ is not responsible for any network
connection problems or any faults, malfunctions,
or errors caused by network connection.
• The surrounding wireless environment can
make the wireless network service run slowly.
• If the distance between the appliance and the
wireless router is too far, the signal becomes
weak. It may take a long time to connect or fail
to install the application.
33SMART FUNCTIONS
ENGLISH
• If the appliance is having trouble connecting to
the Wi-Fi network, it may be too far from the
router. Purchase a Wi-Fi repeater (range
extender) to improve the Wi-Fi signal strength.
• The network connection may not work properly
depending on the Internet service provider.
• The Wi-Fi may not connect or the connection
may be interrupted because of the home
network environment.
• If the appliance cannot be connected due to
problems with the wireless signal transmission,
unplug the appliance and wait about a minute
before trying again.
• If the firewall on your wireless router is enabled,
disable the firewall or add an exception to it.
• The wireless network name (SSID) should be a
combination of English letters and numbers. (Do
not use special characters.)
• Smartphone user interface (UI) may vary
depending on the mobile operating system (OS)
and the manufacturer.
• If the security protocol of the router is set to
WEP, network setup may fail. Change the
security protocol (WPA2 is recommended), and
connect the product again.
Installing the LG ThinQ Application
Search for the LG ThinQ application from the
Google Play Store or Apple App Store on a
smartphone. Follow instructions to download and
install the application.
Wireless LAN Module Specifications
FCC Statement
This equipment has been tested and found to
comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules for
transmitter module and part 18 of the FCC Rules
for this equipment. These limits are designed to
provide reasonable protection against harmful
interference in a residential installation. This
equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in
accordance with the instructions, may cause
harmful interference to radio communications.
However, there is no guarantee that interference
will not occur in a particular installation. If this
equipment does cause harmful interference to
radio or television reception, which can be
determined by turning the equipment off and on,
the user is encouraged to try to correct the
interference by one or more of the following
measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment
and the receiver.
• Connect the equipment into an outlet on a
circuit different from that to which the receiver is
connected.
• Consult the dealer or an experienced radio/TV
technician for help.
This device (transmitter module contained in this
product) complies with part 15 of the FCC Rules.
Operation is subject to the following two
conditions:
(1) This device may not cause harmful interference
and
(2) This device must accept any interference
received, including interference that may cause
undesired operation.
Any changes or modifications in construction of
this device which are not expressly approved by
the party responsible for compliance could void
the user’s authority to operate the equipment.
FCC RF Radiation Exposure
Statement
This equipment complies with FCC radiation
exposure limits set forth for an uncontrolled
environment. This transmitter must not be co-
located or operating in conjunction with any other
antenna or transmitter.
This equipment should be installed and operated
with a minimum distance of 20 cm (7.8 inches)
between the antenna and your body. Users must
follow the specific operating instructions for
satisfying RF exposure compliance.
Industry Canada Statement
This device contains licence-exempt transmitter(s)/
receiver(s) that comply with Innovation, Science
and Economic Development Canada’s licence-
exempt RSS(s). Operation is subject to the
following two conditions:
(1) This device may not cause interference.
Frequency
Range
2412 MHz - 2462 MHz
Output Power
(Max)
< 30 dBm
34 SMART FUNCTIONS
(2) This device must accept any interference,
including interference that may cause undesired
operation of the device.
IC Radiation Exposure Statement
This equipment complies with IC radiation
exposure limits set forth for an uncontrolled
environment.
This equipment should be installed and operated
with a minimum distance of 20 cm (7.8 inches)
between the antenna and your body.
NOTE
• THE MANUFACTURER IS NOT RESPONSIBLE FOR
ANY RADIO OR TV INTERFERENCE CAUSED BY
UNAUTHORIZED MODIFICATIONS TO THIS
EQUIPMENT. SUCH MODIFICATIONS COULD
VOID THE USER’S AUTHORITY TO OPERATE THE
EQUIPMENT.
Open Source Software Notice
Information
To obtain the source code that is contained in this
product, under GPL, LGPL, MPL, and other open
source licenses that have the obligation to disclose
source code, and to access all referred license
terms, copyright notices and other relevant
documents, please visit https://
opensource.lge.com.
LG Electronics will also provide open source code
to you on CD-ROM for a charge covering the cost
of performing such distribution (such as the cost of
media, shipping, and handling) upon email
request to open[email protected].
This offer is valid to anyone in receipt of this
information for a period of three years after our
last shipment of this product.
35MAINTENANCE
ENGLISH
MAINTENANCE
Care and Cleaning
Make sure that the electrical power is off and all
surfaces are cool before cleaning any part of the
cooktop.
Cleaning the Cooktop
Normal Daily Use Cleaning
CAUTION
• If any sugar or food containing sugar spills, or
plastic or foil melts on the cooktop, remove the
material IMMEDIATELY with a metal razor
scraper while the cooking surface is still hot to
avoid the risk of damage to the glass-ceramic
surface. When used correctly, the scraper will
not damage the cooktop surface. For your
safety, please use an oven mitt or pot holder
while scraping the hot cooking surface.
• If water or food containing water spills, remove
the spill IMMEDIATELY with a dry paper towel.
• Do not use scrub pads or abrasive cleaning pads.
They may damage your cooktop surface.
• For your safety, wear an oven mitt or pot holder
while cleaning the hot cooking surface.
Use ceramic cooktop cleaner on the glass cooktop.
Other creams may not be as effective or may
scratch, damage or stain the cooktop surface.
To maintain and protect the surface of the glass
cooktop, follow these steps:
1 Before using the cooktop for the first time,
clean it with a ceramic cooktop cleaner. This
helps protect the top and makes cleanup
easier.
2 Use ceramic cooktop cleaner regularly to help
keep the cooktop looking new. Always allow
the cooktop to cool before using ceramic
cooktop cleaner.
3 Shake the cleaning cream well. Apply a few
drops of cleaner directly to the cooktop.
4 Use a paper towel to clean the entire cooktop
surface.
5 Rinse with clear water and use a dry cloth or
paper towel to remove all cleaning residue.
NOTE
• Any damage or failure of the product resulting
from the items below may not be covered under
the LIMITED WARRANTY.
- Sugary spillovers (such as preserves, ketchup,
tomato sauce, jellies, fudge, candy, syrups, or
chocolate) or melted plastics can cause pitting
on the surface of your cooktop.
- If food or water containing calcium (such as
baking powder, wine, milk, spinach, or
broccoli) is spilled on the cooktop, it can
permanently stain or discolor the surface.
Burned-On Residue
1 While the cooktop is still warm, remove any
burnt on deposits or spilled food from the
glass-ceramic cooking surface with a suitable
metal razor scraper. To prevent burns, wear
an oven mitt or pot holder while using the
metal scraper.
NOTE
• Do not use a dull or nicked blade.
• Hold the scraper at approximately a 30° angle to
the cooktop.
• The razor scraper will not damage the markings
on the cooking surface.
2 When the cooking surface has completely
cooled, apply a few fingertip-sized dabs of a
glass-ceramic cooktop cleaner in each burner
area. Work the cleaning cream over the
cooktop surface with a damp paper towel.
Leave the cleaner on for 10 minutes before
rinsing it off.
36 MAINTENANCE
3 Rinse with clean water and wipe the cooktop
surface with a clean, dry cloth.
Maintaining the Cooktop
CAUTION
• Do not use chlorine bleach, ammonia, or other
cleaners not specifically recommended for use
on glass-ceramic cooktops.
• Let your glass-ceramic cooking surface cool off
before cleaning.
NOTE
• For additional product information, visit our
website at www.lg.com
Metal Marks and Scratches
CAUTION
• Cookware with rough or uneven bottoms can
mark or scratch the cooktop surface.
• Do not slide metal or glass across the cooktop
surface.
• Do not use cookware with any dirt build-up on
the bottom.
• Do not use cookware if there is foreign matter
on the cooktop surface. Always clean the
cooktop surface before cooking.
NOTE
• Any damage or failure of the product resulting
from the items below may not be covered under
the LIMITED WARRANTY.
- Be careful not to slide pots and pans across
the cooktop. Doing so will leave metal
markings on the cooktop surface. To help
remove these marks, use a ceramic cooktop
cleaner with a cleaning pad for ceramic
cooktops.
- If pots with a thin overlay of aluminum or
copper are allowed to boil dry, the overlay may
leave a black discoloration on the cooktop.
This should be removed immediately before
heating again or the discoloration may be
permanent.
Wipe off with a
damp towel and
mild detergent
Use a metal scraper
Apply cooktop
cleaning cream.
Rub with a towel.
Rinse with a damp
towel, then wipe
dry.
Regular
(Recommended
after each use)
Occasional
(Recommended
every week)
Thorough
(Recommended for
tough stains or
burnt-on food)
37TROUBLESHOOTING
ENGLISH
TROUBLESHOOTING
Before Calling for Service
Before calling for service, review this list. It may save you time and expense. This list includes common
occurrences that are not the result of a defect in workmanship or materials.
Parts and Features
Problem Possible Cause & Solution
Cooktop does not
work
Cooktop controls are locked.
• See Clean Lock to turn off the Clean Lock feature.
Circuit breaker has tripped or fuse is blown.
• Reset the circuit breaker.
Power outage.
• Check house lights to confirm power outage.
Installation wiring not complete.
• Contact the installer or dealer.
Cooktop does not
heat
Incorrect cooking zone selected.
• Make sure the correct control is ON for the cooking zone being used.
No power to cooktop.
• See “Cooktop does not work” above.
Elements turn off
while cooking.
Cooktop inner temperature is too high.
• Check that cooktop has been installed according to the installation instructions.
Elements do not get
hot enough.
Control panel may not be set properly.
• Check the power level.
Cookware that is not marked IH or convection compatible may not heat properly.
• Use cookware with the IH mark.
Cookware may not be flat or the correct shape or size.
• Use cookware with a flat bottom.
• Minimum cookware size
- Use cookware with a bottom surface diameter of 5 13/16" (147 mm) or greater.
- For Flexible Cooking Zone, minimum cookware size is 4 3/4" x 10 5/8" (120 mm x 270
mm)
• For best results when using the Dual cooking zone, use cookware with a bottom surface
that is 9" in diameter or larger.
• Use the recommended cookware. See Induction Cookware.
A fan sound can be
heard.
Cooktop inner temperature is high.
• This is normal.
The cooling fan will run when any element is turned on. With heavy use the fan may
continue to run after the controls are turned off until the cooktop has cooled.
Noises are heard
during cooking. The
following noises are
normal.
Humming/buzzing sound
• Caused by the magnetic field transmitting power to the cookware. It is most noticeable at
high power settings and becomes quieter if the power is reduced.
38 TROUBLESHOOTING
Noises are heard
during cooking. The
following noises are
normal.
Whistling sound
• Most noticeable with lighter weight cookware or when cookware is empty.
• Under certain conditions, your cookware may produce a high-pitched whistling noise
when two elements are in use at the same time. The power levels at which this occurs may
vary depending on the kind of cookware being used. Change the power level to eliminate
the noise or reduce its volume.
Cracking sound
• May occur when using composite cookware as the different materials resonate and heat at
different rates. This will not damage or impair the performance of the cookware.
Clicking sound
• Caused by the electrical switches.
• It is normal to hear a clicking noise when operating burners below power level 6.
Ticking sound
• Caused by the cookware detection.
The Boost function
has been deactivated
or cannot be
activated.
To prevent damage to the product, if one of the right-side elements is turned on when
the center dual element is using the Boost setting, the power setting of the center dual
element is automatically reduced to power level 9.
• To maintain the Boost setting on the center dual element, use any of the left side elements
instead.
• For safety, after 6 minutes the Boost setting will automatically revert to either power level
9 or the previously set power level.
The cookware
cannot be detected
automatically.
There is no cookware on the burner.
• Place cookware on the burner. The words “Auto Detected” will be displayed.
Cookware is not compatible with induction cooktop.
• Use only cookware that is compatible with the induction cooktop. For details of compatible
cookware, see Induction Cookware
Cookware has been
damaged.
Cookware is overheated.
• Never use the Boost mode to preheat empty cookware or to heat oil, butter or lard.
• Use the Boost function to boil water or heat up large quantities of food quickly.
Output power is
different when the
same type of burner
is used.
Cooktop is overheated.
• The power level displayed may be different from the actual power level at the high end of
the temperature range. To prevent the cooktop from overheating, the power level is
controlled automatically.
Power cycling This is normal.
• During use, the heating element cycles on/off to control the output power.
The LCD screen does
not work properly.
Hot cookware is placed on top of the LCD screen.
• To prevent malfunction, do not place the hot cookware on top of the LCD screen.
Timer does not turn
off the cooking zone.
This is normal.
• The kitchen timer/cooking timer acts as a simple timer and does not turn off the cooking
zone.
The hot surface
indicator stays on
after the burners are
turned off.
This is normal.
• After you turn off the burners, the indicator remains on until the ceramic glass surface
cools down.
• If the temperature near the product is high, it may take longer for the ceramic glass
surface to cool down.
Problem Possible Cause & Solution
39TROUBLESHOOTING
ENGLISH
Wi-Fi
Error code FC, F1, or
F5 appears on the
display.
Electronic control has detected a fault condition.
• Turn the power off and then on again to turn off the error code.
• If the issue recurs, call for service.
Problem Possible Cause & Solution
Trouble connecting
appliance and
smartphone to Wi-Fi
network
The password for the Wi-Fi network was entered incorrectly.
• Delete your home Wi-Fi network and begin the connection process again.
Mobile data for your smartphone is turned on.
• Turn off the Mobile data on your smartphone before connecting the appliance.
The wireless network name (SSID) is set incorrectly.
• The wireless network name (SSID) should be a combination of English letters and
numbers. (Do not use special characters.)
The router frequency is not 2.4 GHz.
• Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4 GHz and
connect the appliance to the wireless router. To check the router frequency, check with
your Internet service provider or the router manufacturer.
The appliance and the router are too far apart.
• If the appliance is too far from the router, the signal may be weak and the connection may
not be configured correctly. Move the router closer to the appliance or purchase and
install a Wi-Fi repeater.
During Wi-Fi setup, the app is requesting a password to connect to the product (on
certain phones).
• Locate the network name which starts with "LG" under Settings > Networks. Note the last
part of the network name.
- If the network name looks like LGE_Appliance_XX-XX-XX, enter lge12345.
- If the network name looks like LGE_Appliance_XXXX, enter XXXX twice as your password.
For example, if the network name appears as LGE_Appliance_8b92, then you would
enter 8b928b92 as your password. In this instance, the password is case sensitive and
the last 4 characters are unique to your appliance.
Problem Possible Cause & Solution
40 LIMITED WARRANTY
LIMITED WARRANTY
USA
TERMS AND CONDITIONS
ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT
REQUIRES YOU AND LG ELECTRONICS (“LG”) TO RESOLVE DISPUTES BY BINDING ARBITRATION
INSTEAD OF IN COURT, UNLESS YOU CHOOSE TO OPT OUT. IN ARBITRATION, CLASS ACTIONS AND
JURY TRIALS ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR RESOLVING
DISPUTES” BELOW.
Should your LG Induction Cooktop (“Product”) fail due to a defect in materials or workmanship under
normal and proper use, during the warranty period set forth below, LG will, at its option, repair or replace
the Product. This limited warranty is valid only to the original retail purchaser of the Product (“You”) and
applies only when purchased lawfully and used within the United States including U.S. Territories.
• Replacement Products and parts are warranted for the remaining portion of the original warranty period
or ninety (90) days, whichever is greater.
• Replacement Products and parts may be new, reconditioned, refurbished, or otherwise factory
remanufactured.
• Replaced Product or part(s) will be the property of LG.
• Proof of original retail purchase specifying the Product model and date of purchase is required to obtain
warranty service under this limited warranty.
EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THE PRODUCT IS LIMITED IN
DURATION TO THE DURATION OF THE ABOVE LIMITED WARRANTY. UNDER NO CIRCUMSTANCES
SHALL LG OR ITS U.S. DISTRIBUTORS/DEALERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL,
CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST
GOODWILL, LOST REVENUES OR PROFITS, WORK STOPPAGE, IMPAIRMENT OF OTHER GOODS, COST OF
REMOVAL AND REINSTALLATION OF THE PRODUCT, LOSS OF USE, OR ANY OTHER DAMAGES WHETHER
BASED IN CONTRACT, TORT, OR OTHERWISE. LG’S TOTAL LIABILITY, IF ANY, SHALL NOT EXCEED THE
PURCHASE PRICE PAID BY YOU FOR THE PRODUCT.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE
EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU. THIS LIMITED WARRANTY GIVES YOU
SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE.
THIS LIMITED WARRANTY DOES NOT COVER:
• Service trips to deliver, pick up, or install, educate how to operate, correct wiring, or correct
unauthorized repairs.
• Damage or failure of the Product to perform during power failures and interrupted or inadequate
electrical service.
• Damage or failure of the Product caused by leaky or broken water pipes, frozen water pipes, restricted
drain lines, inadequate or interrupted water supply or inadequate supply of air.
• Damage or failure of the Product resulting from operating the Product in a corrosive atmosphere or
contrary to the Product owner’s manual.
Warranty Period Scope of Warranty HOW SERVICE IS HANDLED
Two (2) years from date
of original retail
purchase
Parts and Labor (internal
/ functional parts only)
LG will provide, free of charge, all labor and in-home
service to replace defective part(s).
41LIMITED WARRANTY
ENGLISH
• Damage or failure of the Product caused by accidents, pests and vermin, lightning, wind, fire, floods, acts
of nature, or any other causes beyond the control of LG.
• Damage or failure of the Product caused by unauthorized modification or alteration, or if the Product is
used for other than the intended purpose, or any water leakage where the Product was not properly
installed.
• Damage or failure of the Product caused by incorrect electrical current, voltage, or plumbing codes.
• Damage or failure of the Product caused by transportation, storage, and/or handling, including
scratches, dents, chips, and/or other damage to the finish of the Product, unless such damage is
reported within one (1) week of delivery.
• Damage or failure of the Product resulting from misuse, abuse, improper installation, repair, or
maintenance. Improper repair includes the use of parts not authorized by LG. Improper installation or
maintenance includes installation or maintenance contrary to the Product owner’s manual.
• Damage or failure of the Product caused by the use of parts, components, accessories, consumable
cleaning products, or any other products or services that were not authorized by LG.
• Damage or missing items to any display or open box Product.
• Refurbished Product or any Product sold “As Is”, “Where Is”, “With all Faults”, or similar disclaimer.
• Products with original serial numbers that have been removed, altered, or cannot be readily determined.
• Increases in utility costs and additional utility expenses.
• Any noises associated with normal operation.
• Products used for other than normal and proper household use (e.g., commercial or industrial use) or
contrary to the Product owner’s manual.
• Costs associated with removal and reinstallation of the Product for repairs, or the removal and
reinstallation of the Product if it is installed in an inaccessible location or not installed in accordance with
the Product Owner's manual.
• Accessories, removable components, or consumable parts (e.g. Shelves, door bins, drawers, water/air
filters, racks, light bulbs, batteries, etc., as applicable), except for internal/functional parts covered under
this limited warranty.
The cost of repair or replacement under these excluded circumstances shall be borne by You.
TO OBTAIN WARRANTY SERVICE AND ADDITIONAL INFORMATION
Call 1-800-243-0000 and select the appropriate option from the menu.
Or visit our website at http://www.lg.com
Or by mail: LG Electronics Customer Service P.O. Box 240007 Huntsville, AL 35813 ATTN: CIC
PROCEDURE FOR RESOLVING DISPUTES:
ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING IN ANY WAY TO THIS LIMITED
WARRANTY OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING ARBITRATION, AND
NOT IN A COURT OF GENERAL JURISDICTION. BINDING ARBITRATION MEANS THAT YOU AND LG ARE EACH
WAIVING THE RIGHT TO A JURY TRIAL AND TO BRING OR PARTICIPATE IN A CLASS ACTION.
Definitions. For the purposes of this section, references to “LG” mean LG Electronics U.S.A., Inc., its
parents, subsidiaries and affiliates, and each of their officers, directors, employees, agents, beneficiaries,
predecessors in interest, successors, assigns and suppliers; references to “dispute” or “claim” shall include
any dispute, claim or controversy of any kind whatsoever (whether based in contract, tort, statute,
regulation, ordinance, fraud, misrepresentation or any other legal or equitable theory) arising out of or
relating in any way to the sale, condition or performance of the product or this Limited Warranty.
Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify
LG in writing at least 30 days in advance of initiating the arbitration by sending a letter to LG at LG
Electronics, USA, Inc. Attn: Legal Department- Arbitration 111 Sylvan Avenue, Englewood Cliffs, NJ 07632.
You and LG agree to engage in good faith discussions in an attempt to amicably resolve your claim. The
notice must provide your name, address, and telephone number; identify the product that is the subject of
42 LIMITED WARRANTY
the claim; and describe the nature of the claim and the relief being sought. If you and LG are unable to
resolve the dispute within 30 days, either party may proceed to file a claim for arbitration.
Agreement to Binding Arbitration and Class Action Waiver. Upon failure to resolve the dispute during
the 30 day period after sending written notice to LG, you and LG agree to resolve any claims between us
only by binding arbitration on an individual basis, unless you opt out as provided below. Any dispute
between you and LG shall not be combined or consolidated with a dispute involving any other person’s or
entity’s product or claim. More specifically, without limitation of the foregoing, any dispute between you
and LG shall not under any circumstances proceed as part of a class or representative action. Instead of
arbitration, either party may bring an individual action in small claims court, but that small claims court
action may not be brought on a class or representative basis.
Arbitration Rules and Procedures. To begin arbitration of a claim, either you or LG must make a written
demand for arbitration. The arbitration will be administered by the American Arbitration Association
(“AAA”) and will be conducted before a single arbitrator under the AAA’s Consumer Arbitration Rules that
are in effect at the time the arbitration is initiated (referred to as the “AAA Rules”) and under the
procedures set forth in this section. The AAA Rules are available online at www.adr.org/consumer. Send a
copy of your written demand for arbitration, as well as a copy of this provision, to the AAA in the manner
described in the AAA Rules. You must also send a copy of your written demand to LG at LG Electronics,
USA, Inc. Attn: Legal Department- Arbitration 111 Sylvan Avenue, Englewood Cliffs, NJ 07632. If there is a
conflict between the AAA Rules and the rules set forth in this section, the rules set forth in this section will
govern. This arbitration provision is governed by the Federal Arbitration Act. Judgment may be entered on
the arbitrator’s award in any court of competent jurisdiction. All issues are for the arbitrator to decide,
except that issues relating to the scope and enforceability of the arbitration provision and to the
arbitrability of the dispute are for the court to decide. The arbitrator is bound by the terms of this
provision.
Governing Law. The law of the state of your residence shall govern this Limited Warranty and any
disputes between us except to the extent that such law is preempted by or inconsistent with applicable
federal law.
Fees/Costs. You do not need to pay any fee to begin an arbitration. Upon receipt of your written demand
for arbitration, LG will promptly pay all arbitration filing fees to the AAA unless you seek more than $25,000
in damages, in which case the payment of these fees will be governed by the AAA Rules. Except as
otherwise provided for herein, LG will pay all AAA filing, administration and arbitrator fees for any
arbitration initiated in accordance with the AAA Rules and this arbitration provision. If you prevail in the
arbitration, LG will pay your attorneys’ fees and expenses as long as they are reasonable, by considering
factors including, but not limited to, the purchase amount and claim amount. Notwithstanding the
foregoing, if applicable law allows for an award of reasonable attorneys’ fees and expenses, an arbitrator
can award them to the same extent that a court would. If the arbitrator finds either the substance of your
claim or the relief sought in the demand is frivolous or brought for an improper purpose (as measured by
the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all arbitration fees will
be governed by the AAA Rules. In such a situation, you agree to reimburse LG for all monies previously
disbursed by it that are otherwise your obligation to pay under the AAA Rules. Except as otherwise
provided for, LG waives any rights it may have to seek attorneys’ fees and expenses from you if LG prevails
in the arbitration.
Hearings and Location. If your claim is for $25,000 or less, you may choose to have the arbitration
conducted solely on the basis of (1) documents submitted to the arbitrator, (2) through a telephonic
hearing, or (3) by an in-person hearing as established by the AAA Rules. If your claim exceeds $25,000, the
right to a hearing will be determined by the AAA Rules. Any in-person arbitration hearings will be held at a
location within the federal judicial district in which you reside unless we both agree to another location or
we agree to a telephonic arbitration.
Opt Out. You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can
require the other to participate in an arbitration proceeding. To opt out, you must send notice to LG no
later than 30 calendar days from the date of the first consumer purchaser’s purchase of the product by
either: (i) sending an e-mail to opto[email protected], with the subject line: “Arbitration Opt Out” or (ii) calling 1-
800-980-2973. You must include in the opt out e-mail or provide by telephone: (a) your name and address;
(b) the date on which the product was purchased; (c) the product model name or model number; and (d)
the serial number (the serial number can be found (i) on the product; or (ii) online by accessing https://
www.lg.com/us/support/repair-service/schedule-repair-continued and clicking on “Find My Model & Serial
Number”).
43LIMITED WARRANTY
ENGLISH
You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail
or telephone); no other form of notice will be effective to opt out of this dispute resolution procedure.
Opting out of this dispute resolution procedure will not affect the coverage of the Limited Warranty in any
way, and you will continue to enjoy the full benefits of the Limited Warranty. If you keep this product and
do not opt out, then you accept all terms and conditions of the arbitration provision described above.
44 LIMITED WARRANTY
CANADA
TERMS AND CONDITIONS
ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT
REQUIRES YOU AND LG TO RESOLVE DISPUTES BY BINDING ARBITRATION INSTEAD OF IN COURT,
UNLESS THE LAWS OF YOUR PROVINCE OR TERRITORY DO NOT PERMIT THAT, OR, IN OTHER
JURISDICTIONS, IF YOU CHOOSE TO OPT OUT. IN ARBITRATION, CLASS ACTIONS AND JURY TRIALS
ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR RESOLVING DISPUTES”
BELOW.
Should your LG Induction Cooktop ("Product") fail due to a defect in materials or workmanship under
normal and proper use, during the warranty period set forth below, LG Electronics Canada, Inc. ("LGECI")
will, at its option, repair, replace or pro rate the Product upon receipt of proof of the original retail
purchase. This limited warranty is valid only to the original retail purchaser of the Product and applies only
to a Product distributed, purchased from an authorized retailer and used within Canada, as determined at
the sole discretion of LGECI.
• Replacement products and parts are warranted for the remaining portion of the original warranty period
or ninety (90) days, whichever is greater.
• Replacement products and parts may be new, reconditioned, refurbished, or otherwise factory
remanufactured, all at the sole discretion of LGECI.
• Proof of original retail purchase specifying the Product model and date of purchase is required to obtain
warranty service under this Limited Warranty.
LGECI’S SOLE LIABILITY IS LIMITED TO THE LIMITED WARRANTY SET OUT ABOVE. EXCEPT AS
EXPRESSLY PROVIDED ABOVE, LGECI MAKES NO, AND HEREBY DISCLAIMS, ALL OTHER WARRANTIES
AND CONDITIONS RESPECTING THE PRODUCT, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT
LIMITED TO, ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE, AND NO REPRESENTATIONS SHALL BE BINDING ON LGECI. LGECI DOES NOT
AUTHORIZE ANY PERSON TO CREATE OR ASSUME FOR IT ANY OTHER WARRANTY OBLIGATION OR
LIABILITY IN CONNECTION WITH THE PRODUCT. TO THE EXTENT THAT ANY WARRANTY OR
CONDITION IS IMPLIED BY LAW, IT IS LIMITED TO THE WARRANTY PERIOD SET OUT ABOVE. UNDER
NO CIRCUMSTANCES SHALL LGECI, THE MANUFACTURER OR DISTRIBUTOR OF THE PRODUCT, BE
LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL, DIRECT, INDIRECT, PUNITIVE OR
EXEMPLARY DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF GOODWILL, LOST PROFITS, LOSS
OF ANTICIPATED PROFITS, LOST REVENUE, LOSS OF USE, OR ANY OTHER DAMAGE, WHETHER ARISING
DIRECTLY OR INDIRECTLY FROM ANY CONTRACTUAL BREACH, FUNDAMENTAL BREACH, TORT OR
OTHERWISE, OR FROM ANY ACTS OR OMISSIONS. LGECI’S TOTAL LIABILITY, IF ANY, SHALL NOT
EXCEED THE PURCHASE PRICE PAID BY YOU FOR THE PRODUCT.
This Limited Warranty gives you specific legal rights. You may also have other rights that vary from
province to province depending on applicable provincial laws. Any term of this Limited Warranty that
negates or varies any implied condition or warranty under provincial law is severable where it conflicts
with such provincial law without affecting the remainder of this warranty’s terms.
THIS LIMITED WARRANTY DOES NOT COVER:
• Service trips to i) deliver, pick up, or install or; educate on how to operate the Product; ii) correct wiring or
plumbing; or iii) correct unauthorized repairs or installations of the Product;
• Damage or failure of the Product to perform during power failures and interrupted or inadequate
electrical service;
WARRANTY PERIOD: (Note: If the original date of purchase cannot be verified, the warranty will
begin sixty (60) days from the date of manufacture).
Parts and Labor (internal/functional parts only)
Two (2) years from the date of original retail purchase
45LIMITED WARRANTY
ENGLISH
• Damage or failure caused by leaky or broken water pipes, frozen water pipes, restricted drain lines,
inadequate or interrupted water supply or inadequate supply of air;
• Damage or failure resulting from operating the Product in a corrosive atmosphere or contrary to the
instructions outlined in the Product’s owner’s manual;
• Damage or failure to the Product caused by accidents, pests and vermin, lightning, wind, fire, floods, acts
of God, or any other causes beyond the control of LGECI or the manufacturer;
• Damage or failure resulting from misuse, abuse, improper installation, repair, or maintenance of the
Product. Improper repair includes use of parts not authorized or specified by LGECI. Improper
installation or maintenance includes installation or maintenance contrary to the Product’s owner’s
manual;.
• Damage or failure caused by unauthorized modification or alteration of the Product, or if used for other
than the intended household purpose/use of the Product, or damage or failure resulting from any water
leakage due to improper installation of the Product;
• Damage or failure caused by incorrect electrical current, voltage or plumbing codes;
• Damage or failure caused by use that is other than normal household use, including, without limitation,
commercial or industrial use, including use in commercial offices or recreational facilities, or as
otherwise outlined in the Product’s owner’s manual;
• Damage or failure caused by the use of any accessories, components or cleaning products, including,
without limitation, water filters, that are not approved/authorized by LGECI;
• Damage or failure caused by transportation and handling, including scratches, dents, chips and/or other
damage to the finish of the Product, unless such damage results from defects in materials or
workmanship and is reported to LGECI within one (1) week of delivery of the Products;
• Damage or missing items to any display, open box, refurbished or discounted Product;
• Refurbished Product or any Product sold “As Is”, “Where Is”, “With all Faults”, or any similar disclaimer;
• Products with original serial numbers that have been removed, altered or cannot be readily determined
at the discretion of LGECI;
• Increases in utility costs and additional utility expenses in any way associated with the Product;
• Any noises associated with normal operation of the Product;
• Replacement of any part that was not originally included with the Product;
• Replacement of light bulbs, filters, fuses or any other consumable parts;
• Costs associated with removal and/or reinstallation of the Product for repairs; and
• Shelves, door bins, drawers, handle and accessories to the Product, except for internal/functional parts
covered under this Limited Warranty.
• Coverage for "in Home" repairs, for products in-warranty, will be provided if the Product is within a 150
km radius from the nearest authorized service center (ASC), as determined by LG Canada. If your Product
is located outside a 150 km radius from a ASC, as determined by LG Canada, it will be your responsibility
to bring the Product, at your sole expense, to the ASC for in-warranty repair.
All costs and expenses associated with the above excluded circumstances, listed under the heading,
This Limited Warranty Does Not Cover, shall be borne by the consumer.
TO OBTAIN WARRANTY SERVICE AND ADDITIONAL INFORMATION, PLEASE CALL OR VISIT OUR WEBSITE:
Call 1-888-542-2623 (7 A.M. to 12 A.M., 365 days a year) and select the appropriate option from the menu,
or visit our website at http://www.lg.com
PROCEDURE FOR RESOLVING DISPUTES:
EXCEPT WHERE PROHIBITED AT LAW, ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING
IN ANY WAY TO THIS LIMITED WARRANTY OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY THROUGH
BINDING ARBITRATION, AND NOT IN A COURT OF GENERAL JURISDICTION. EXCEPT WHERE PROHIBITED
AT LAW, YOU AND LG BOTH IRREVOCABLY AGREE TO WAIVE THE RIGHT TO A JURY TRIAL AND TO BRING
OR PARTICIPATE IN A CLASS ACTION.
46 LIMITED WARRANTY
Definitions. For the purposes of this section, references to “LG” mean LG Electronics Canada, Inc., its
parents, subsidiaries and affiliates, and each of their officers, directors, employees, agents, beneficiaries,
predecessors in interest, successors, assigns and suppliers; references to “dispute” or “claim” shall include
any dispute, claim or controversy of any kind whatsoever (whether based in contract, tort, statute,
regulation, ordinance, fraud, misrepresentation or any other legal or equitable theory) arising out of or
relating in any way to the sale, condition or performance of the product or this Limited Warranty.
Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify
LG in writing at least 30 days in advance of initiating the arbitration by sending a letter to LGECI Legal
Team at 20 Norelco Drive, North York, Ontario, Canada M9L 2X6 (the “Notice of Dispute”). You and LG
agree to engage in good faith discussions in an attempt to amicably resolve your claim. The notice must
provide your name, address, and telephone number; identify the product that is the subject of the claim;
and describe the nature of the claim and the relief being sought. If you and LG are unable to resolve the
dispute within 30 days of LG’s receipt of the Notice of Dispute, the dispute shall be resolved by binding
arbitration in accordance with the procedure set out herein. You and LG both agree that, during the
arbitration proceeding, the terms (including any amount) of any settlement offer made by either you or LG
will not be disclosed to the arbitrator until the arbitrator determines the dispute.
Agreement to Binding Arbitration and Class Action Waiver. Upon failure to resolve the dispute during
the 30 day period after LG’s receipt of the Notice of Dispute, you and LG agree to resolve any claims
between you and LG only by binding arbitration on an individual basis, unless you opt out as provided
below, or you reside in a jurisdiction that prevents full application of this clause in the circumstances of the
claims at issue (in which case if you are a consumer, this clause will only apply if you expressly agree to the
arbitration). To the extent permitted by applicable law, any dispute between you and LG shall not be
combined or consolidated with a dispute involving any other person’s or entity’s product or claim. More
specifically, without limitation of the foregoing, except to the extent such a prohibition is not permitted at
law, any dispute between you and LG shall not under any circumstances proceed as part of a class or
representative action. Instead of arbitration, either party may bring an individual action in small claims
court, but that small claims court action may not be brought on a class or representative basis except to
the extent this prohibition is not permitted at law in your province or territory of jurisdiction as it relates to
the claims at issue between you and LG.
Arbitration Rules and Procedures. To begin arbitration of a claim, either you or LG must make a written
demand for arbitration. The arbitration will be private and confidential, and conducted on a simplified and
expedited basis before a single arbitrator chosen by the parties under the provincial or territorial
commercial arbitration law and rules of the province or territory of your residence. You must also send a
copy of your written demand to LG at LG Electronics, Canada, Inc., Attn: Legal Department- Arbitration, 20
Norelco Drive, North York, Ontario M9L 2X6. This arbitration provision is governed by your applicable
provincial or territorial commercial arbitration legislation. Judgment may be entered on the arbitrator’s
award in any court of competent jurisdiction. All issues are for the arbitrator to decide, except that, issues
relating to the scope and enforceability of the arbitration provision and to the arbitrability of the dispute
are for the court to decide. The arbitrator is bound by the terms of this provision.
Governing Law. The law of the province or territory of your purchase shall govern this Limited Warranty
and any disputes between you and LG except to the extent that such law is preempted by or inconsistent
with applicable federal or provincial/territorial law. Should arbitration not be permitted for any claim,
action, dispute or controversy between you and LG, you and LG attorn to the exclusive jurisdiction of the
courts of the province or territory of your purchase for the resolution of the claim, action, dispute or
controversy between you and LG.
Fees/Costs. You do not need to pay any fee to begin an arbitration. Upon receipt of your written demand
for arbitration, LG will promptly pay all arbitration filing fees unless you seek more than $25,000 in
damages, in which case the payment of these fees will be governed by the applicable arbitration rules.
Except as otherwise provided for herein, LG will pay all filing, administration and arbitrator fees for any
arbitration initiated in accordance with the applicable arbitration rules and this arbitration provision. If you
prevail in the arbitration, LG will pay your attorneys’ fees and expenses as long as they are reasonable, by
considering factors including, but not limited to, the purchase amount and claim amount. Notwithstanding
the foregoing, if applicable law allows for an award of reasonable attorneys’ fees and expenses, an
arbitrator can award them to the same extent that a court would. If the arbitrator finds either the
substance of your claim or the relief sought in the demand is frivolous or brought for an improper purpose
(as measured by the applicable laws), then the payment of all arbitration fees will be governed by the
applicable arbitration rules. In such a situation, you agree to reimburse LG for all monies previously
disbursed by it that are otherwise your obligation to pay under the applicable arbitration rules. Except as
47LIMITED WARRANTY
ENGLISH
otherwise provided for, LG waives any rights it may have to seek attorneys’ fees and expenses from you if
LG prevails in the arbitration.
Hearings and Location. If your claim is for $25,000 or less, you may choose to have the arbitration
conducted solely (1) on the basis of documents submitted to the arbitrator, (2) through a telephonic
hearing, or (3) by an in-person hearing as established by the applicable arbitration rules. If your claim
exceeds $25,000, the right to a hearing will be determined by the applicable arbitration rules. Any in-
person arbitration hearings will be held at the nearest, most mutually-convenient arbitration location
available within the province or territory in which you reside unless you and LG both agree to another
location or agree to a telephonic arbitration.
Severability and Waiver. If any portion of this Limited Warranty (including these arbitration procedures)
is unenforceable, the remaining provisions will continue in full force and effect to the maximum extent
permitted by applicable law. Should LG fail to enforce strict performance of any provision of this Limited
Warranty (including these arbitration procedures), it does not mean that LG intends to waive or has waived
any provision or part of this Limited Warranty.
Opt Out. You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can
require the other to participate in an arbitration proceeding. To opt out, you must send notice to LG no
later than 30 calendar days from the date of the first consumer purchaser’s purchase of the product by
either (i) sending an e-mail to [email protected], with the subject line: “Arbitration Opt Out;” or (ii) calling 1-
800-980-2973. You must include in the opt out e-mail or provide by telephone: (a) your name and address;
(b) the date on which the product was purchased; (c) the product model name or model number; and (d)
the serial number (the serial number can be found (i) on the product; or (ii) online by accessing https://
www.lg.com/ca_en/support/repair-service/schedule-repair and clicking on “Find My Model & Serial
Number”).
In the event that you “Opt Out”, the law of the province or territory of your residence shall govern this
Limited Warranty and any disputes between you and LG except to the extent that such law is preempted
by or inconsistent with applicable federal or provincial/territorial law. Should arbitration not be permitted
for any claim, action, dispute or controversy between you and LG, you and LG agree to attorn to the
exclusive jurisdiction of the courts of the province or territory of your residence for the resolution of the
claim, action, dispute or controversy between you and LG.
You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail
or telephone); no other form of notice will be effective to opt out of this dispute resolution procedure.
Opting out of this dispute resolution procedure will not affect the coverage of the Limited Warranty in any
way, and you will continue to enjoy the full benefits of the Limited Warranty. If you keep this product and
do not opt out, then you accept all terms and conditions of the arbitration provision described above.
Conflict of Terms. In the event of a conflict or inconsistency between the terms of this Limited Warranty
and the End User License Agreement (“EULA”) in regards to dispute resolution, the terms of this Limited
Warranty shall control and govern the rights and obligations of the parties and shall take precedence over
the EULA.
LG Customer Information Center
Register your product Online!
www.lg.com
For inquiries or comments,
visit www.lg.com or call:
1-800-243-0000
U.S.A.
1-888-542-2623
CANADA
