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14
Top 10 / S400 | User Instructions
10.
MyDolphin™ Plus
- TROUBLESHOOTING
Action What To Do
Pool cleaner does not connect to Wi-Fi®, and
the power supply is Flashing green light
power supply is trying to connect to your home/pool Wi-Fi® network and cloud.
1. Weak internet signal.
2. Get the power supply closer to the Wi-Fi® source.
3. Consider use Wi-Fi® extender for a stronger signal.
Second connection after losing router/
Wi-Fi®:
How to change to Bluetooth® after first
Wi-Fi® /3G connection.
Losing router/ Wi-Fi®:
1. Open the app. The "our cloud services seems to be down" message will appear (can
take a few seconds) and the globe on the top bar will turn red.
2. Scroll down and click "choose another solution" which will direct you to the
Bluetooth® option. (*this solution will be a one-time solution. Note that in order to
continue with Bluetooth® connection, the end user must be near the robot).
3. The app will connect to Wi-Fi® automatically when the connectivity returns. If it
doesn’t reconnect, restart the app.
4. If network interruptions continue, try to improve the quality of the home router
signal (move closer to the router).
Initial connection.
How to connect with Bluetooth® only.
Before you start: CONNECT VIA Wi-Fi®, 3G/4G MUST BE OPEN
1. Plug in the power supply.
2. Connect the robot to the power supply.
3. Download the new MyDolphin™ Plus app.
4. Login to the app and allow the required permissions.
5. Scan the QR code and follow the app instructions.
6. Click "go online" (at this stage, iOS users need to minimize the app and re-open it.
Android users can click "choose network" and "Later").
How to change to Wi-Fi® after initial
Bluetooth® connection.
1. Make sure your Bluetooth® and Wi-Fi® are enabled.
2. Open the MyDolphin™ Plus app and connect to the robot via Bluetooth®.
3. Go to Settings and click “Wi-Fi® Settings”.
4. Follow the app instructions to go online.
Changing your Wi-Fi® network. Router was replaced
1. Log into the app → you will see a connection error.
2. Go to "settings" at the top bar on the screen.
3. Go to "Wi-Fi® settings" → Click "change Wi-Fi® network" → “change to the new Wi-Fi®
network” (enter the Wi-Fi® name and passcode) → Click "continue" and wait to receive
notification that the robot has been configured to the new Wi-Fi®.
4. Simultaneously, the LED color on the power supply will turn solid green (this is the
confirmation that the Wi-Fi® is connected).
For Android users.
Power supply replacement for new Wi-Fi®
connection.
New power supply for a robot connected through Wi-Fi®
1. Turn on the power supply while it is connected to the robot and let it work for
several seconds (it will sync with the robot).
2. Login to the app. A connection error message will appear.
3. Go to “check other solutions”.
4. Click on the Bluetooth® icon in the top bar.
5. Click “change connectivity”, “set Wi-Fi® connectivity” and then “go online”.
6. Enter your Wi-Fi® name and password. You see the home screen.
The power supply LED will flash green.
Before using the app, make sure you have:
• Cellular connection 3G/4G/5G or Wi-Fi®, with strong signal strength
• Power supply support 2.4Ghz ONLY
• Bluetooth® enabled
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