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13
Top 10 / S400 | User Instructions
9. TROUBLESHOOTING
Unplug the power supply before performing any action.
WARNING
Symptom Possible reason Corrective action
Power-supply
or switch is not
working.
• No voltage in the power socket in the wall.
• The power supply is not switched ON.
• Black power cable is not connected into the
power supply inlet.
• Check that there is voltage in the power socket in the wall.
• Check that the power supply is plugged in and turned ON.
• Check that the power cable is securely connected all the way
into the power supply.
• Turn the power supply OFF. Wait 30 seconds, then turn it back
ON.
Pool Cleaner does
not move / Red
light on the power
supply.
• The blue floating cable is not connected
into the power supply.
• An obstacle is blocking the impeller, tracks
or wheels.
• Pool cleaner is out of water.
• Check that the blue floating cable is securely connected into
the power supply.
• Unplug the power supply. Open the impeller cover and check
that nothing is trapped in the impeller.
• Verify that nothing is blocking the tracks or wheels.
Pool Cleaner is
moving in circles.
• Clogged filter basket.
• Debris stuck in the impeller house or
impeller cover.
• Power supply incorrectly positioned.
• Algae or pool water is out of spec.
• Clean the filter basket.
• Remove debris stuck in the impeller house or impeller cover
• Place power supply in position so that the Pool Cleaner can
freely reach all the pool area.
• Correct pool and water conditions.
Pool Cleaner does
not turn or moves
in one direction
only.
• Debris stuck in the impeller house or
impeller cover.
• Remove debris stuck in the impeller house or impeller cover.
Pool Cleaner
moves but does
not clean the pool.
• Clogged filter basket.
• Debris stuck in the impeller house or
impeller cover.
• Clean the filter basket.
• Remove debris stuck in the impeller house or impeller cover.
Pool Cleaner
cleans only part of
the pool.
• Power supply incorrectly positioned.
• Not enough floating cable is released for
the correct operation of the Robotic Pool
Cleaner.
• Place the power supply in a position that enables the Pool
Cleaner to freely reach the entire pool area.
• Check there is enough slack in the blue floating cable for the
Pool Cleaner to reach all of the pool. Clean the filter basket.
Blue floating cable
has kinks.
• Clogged filter basket.
• Debris stuck in the impeller-house or
impeller-cover.
• Clean the filter basket.
• Remove debris stuck in the impeller house or impeller cover.
• To remove the kinks, stretch the floating cable out completely
and let it sit for at least a day in the sun.
Pool Cleaner does
not climb the
walls.
• Clogged filter basket.
• Algae on walls.
• Unsuitable pH level.
• Debris stuck in the impeller-house or
impeller-cover.
• Clean the filter basket.
• Check the level of chemicals in the water. Improper levels may
allow the growth of algae, making the walls slippery.
• Adjust chemical levels and scrub walls.
• Remove debris stuck in the impeller-house or impeller-cover.
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