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31
troubleshooting
PROBLEM
Unit does not operate
Cubes are too large
Cubes are too small
Ice is fragmented
Ice tank not filling
Ice cubes are white
Unit is running
but no ice is made
POSSIBLE CAUSE
Ice maker is unplugged
Breaker tripped
Switch turned to “OFF”
The ice tank is full
Low ambient temperature
Ice thickness control does not work
High ambient temperature
Too little water in the water tank
The water nozzle not spraying
Ice thickness control does not work
Nozzle partially blocked
Check the operation time
Check for water in the ice tank
Low water in water tank
Low water in water tank
Ice cubes are stuck on the mold
Water does not get cold
Water not spraying
Condenser coils dirty
Condenser not working
High ambient temperature
Hot gas leak
Needs refrigerant
CHECK THIS
Plug ice maker in
Reset breaker - if it happens again, call for service
Turn switch to “ICE”
Ice detection sensor is activated
Call Customer Service
Call Customer Service
Call Customer Service
Check the water supply
Check the water supply | nozzle may be clogged
Call Customer Service
Clean the ice maker
Requires approx 12 hrs to fill ice tank
Check and clean drain
Check water supply
Check for cracks or leaks
Check water supply
Check water supply | Check hot gas valve
Check water supply | Contact customer service
Low water in water tank | Check circulation pump
Vacuum condenser coils
Check condenser fan
Call Customer Service
Call Customer Service
Call Customer Service
Questions - Need Help...
You can always contact customer service at 973-403-8900
or visit www.xoappliance.com
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