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Problem Solution
The robot will not
resume cleaning
after charging.
Make sure that the robot is not set to the Do Not Disturb (DND) mode, which will prevent it from resuming cleaning.
The robot will not resume cleaning after you manually return the robot to the base station to charge, which includes
manually placing the robot on the base station or sending the robot to charge via the app, the base station, or the
robot itself.
The station cannot
automatically
empty the dust
box.
Check whether the dust bag in the dust tank is full.
If the dust bag is not full, check whether there is any obstruction at the auto-empty vents of the robot, the base station,
or the dust box. If any, clean the blocked part in time.
The water level in
the washboard is
abnormal.
Remove the washboard and check whether the drain is blocked and clean it.
Gently press down on the used water tank to make sure it is installed correctly.
Check whether the seal on the used water tank is loose or not correctly installed, and manually reset it if so. If the
problem persists, please contact the after-sales service team.
Check the cleaning solution. Do not add any liquid other than the ocially-approved cleaning solution.
The mop pad
holder is raised
abnormally.
Please remove the mop pad holder to check if there is any foreign object stuck in it, and try to restart the robot. If the
problem persists, please contact the after-sales service team.
There is water
under the clean
water tank or
around the seal.
When taking out the clean water tank, some water in the pipe may be left under the tank or around the seal. This is
normal. Please wipe with a dry cloth.
Troubleshooting
For more support, contact us via https://global.dreametech.com
Specifications
Note: Rated Power (during charging and drying) is determined by the
power value during full load period.
Robot
Model RLX41CE
Charging Time Approx. 4.5 hours
Rated Voltage 14.4 V
Rated Power 75 W
Operation Frequency 2400-2483.5 MHz
Maximum Output Power <20 dBm
Base Station
Model RCXE2
Rated Input 220-240 V 50-60 Hz
Rated Output 20 V 2 A
Rated Power
(during dust emptying)
1000 W
Rated Power
(during cleaning)
55 W
Rated Power
(during charging and drying)
80 W
Operation Frequency 2400-2483.5 MHz
Maximum Output Power <20 dBm
Under normal use of condition, this equipment should be kept a
separation distance of at least 20cm between the antenna and the
body of the user.
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