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29
P/N YRM276/YRM476-INST-FUL Rev C
Bolt will not extend and motor is grinding
a. Enter your Master PIN code.
b. With the bolt retracted, press menu Option 3 for Advanced Lock Settings.
c. Press Option 5 to rehand the lock.
d. Test the operation locking the door via the keypad.
Door is binding
a. Check that door and frame are properly aligned and door is free swinging.
b. Check hinges: They should not be loose or have excessive wear on knuckles.
Bolt will not deadlock
a. Check for sufficient clearance of the bolt within the strike-side jamb. Correct this by increasing
the depth of the pocket for the bolt.
b. Check for misalignment of bolt and/or strike which may be preventing bolt from properly entering the strike.
With the door open, extend and retract the bolt; if it is smooth, check the strike alignment.
c. Confirm which Andersen door unit is in the home. If an Andersen 200 Series or 400 Series hinged patio door,
the hookbolts must be manually engaged before the Yale Assure lock can lock the patio door's deadbolt.
Bolt does not extend or retract smoothly
a. Bolt and strike are misaligned, see above.
b. Check the backset of door relative to adjustments already made to bolt.
c. Verify proper door preparation and re-bore holes that are too small or misaligned.
d. Verify touchscreen wire harness is routed correctly (begin with installation step 4).
Touchscreen numerics are scrolling
Remove interior lock and check to ensure that the wire harness lies flat against the back recessed area
and is properly routed (begin with installation step 4).
Hardware Troubleshooting
Cycle lock in both the locked and unlocked positions. If problems are found:
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