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Hint
When receiving a call on a smartphone or mobile phone, some smartphones or mobile phones may receive a call on the phone
instead of the headset. When using HFP connection, transfer the call to the headset by using your smartphone or mobile phone.
The headset volume during a call and during music playback can be independently adjusted. Changing the call volume does not
change the volume of music playback and vice versa.
You can also enjoy hands-free calls even when you are using only one headset unit. When you receive an incoming call, answer
the call with the headset unit you are using. If you remove the other headset unit from the charging case while you are talking
with only one headset unit, you can talk with both headset units.
Note
Depending on the connected device or playback application you are using, playback may not pause even when you receive an
incoming call while playing back music. When you receive an incoming call while playing back music, playback may not resume
automatically even if you finish the call.
Use a smartphone or mobile phone at least 50 cm (19.69 in.) away from the headset. Noise may result if the smartphone or
mobile phone is too close to the headset.
Your voice will be heard from the headset through the headset’s microphone (Sidetone function). In this case, ambient sounds or
the sounds of the headset operation may be heard through the headset, but this is not a malfunction.
Even when the volume adjustment function has been assigned to the button with the “Sony | Headphones Connect” app, you
cannot adjust the volume on the headset during a call. Adjust the volume on the connected device. If you are unable to adjust the
volume on the connected device, adjust the volume in the “Sony | Headphones Connect” app.
When you are using only one headset unit, be sure to set the other headset unit into the charging case.
Depending on the caller’s voice characteristics or the ambient environmental noises, the audio signal processing that is mounted
on the headset may not work well and the call sound quality may be reduced.
Related Topic
Using only one headset unit
How to make a wireless connection to Bluetooth devices
Making a call
Functions for a phone call
What you can do with the “Sony | Headphones Connect” app
5-047-128-11(1) Copyright 2023 Sony Corporation
If no ring tone is heard via the headset
The headset may not be connected with the smartphone or mobile phone over HFP or HSP. Check the connection
status on the smartphone or mobile phone.
Operate the smartphone or mobile phone to adjust the volume.
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When you have finished your call, press the button twice quickly on the left or right headset unit to end the
call.
If you received a call during music playback, music playback resumes automatically after ending the call.
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