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English 51
Troubleshooting
Problem Possible cause Solution
Has a bent upper
rack after dishes
are loaded.
The dishes are not loaded
properly.
• Load your dishes as recommended.
(See page 17.)
Cannot close the
door.
Auto Release™ Dry mode
is in operation.
• Once the door opens in the
Auto Release™ Dry mode, the door
cannot be closed manually for the
next 2 minutes. You may close the
door after 2 minutes.
Information codes
The Control Panel displays information codes to help you understand what is occurring
with your dishwasher.
Code Action
LC
Leakage check.
• If a leak occurs on the water supply valve connection, close the water
supply valve and go to your house circuit breaker panel, set the
dishwasher’s circuit breaker switch to off, and then contact the installer
to x.
If the problem continues, contact an authorized Samsung service center.
4C
Water supply check.
• Check if the water supply valve is closed or clogged, or is frozen. Also
check if the supplied water pressure is less than required.
If the problem continues, close the water supply valve, and then contact
an authorized Samsung service center.
5C
Drain check.
• After closing the water supply valve, check whether the drain hose is
clogged or folded. Also, check whether the drain hole inside the sump is
clogged.
If the problem continues, contact an authorized Samsung service center.
HC
High temperature heating check.
• Functional check. With the dishwasher empty, add detergent, and then
run a cycle. If the problem continues, go to your house circuit breaker
panel, set the dishwasher’s circuit breaker switch to off, and then contact
an authorized Samsung service center.
North America_DW5000C_WEB_DW0003_English.indd 51 2023-06-28 11:12:30
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