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AXISP5624–EPTZDomeNetworkCamera
Troubleshooting
Installationofadditional
ActiveXcomponent
restrictedorprohibited
ConguretheAxisproducttouseaJavaappletforupdatingvideoimagesinyourbrowser.Goto
Setup>LiveViewCongandselectJavaappletunderDefaultviewer.
PoorrenderingofH.264
images
Ensurethatyourgraphicscardisusingthelatestdriver.Thelatestdriverscanusuallybe
downloadedfromthemanufacturer’swebsite.
Colorsaturationisdifferent
inH.264andMotionJPEG
Modifythesettingsforyourgraphicsadapter.Refertotheadapter’sdocumentationformore
information.
Lowerframeratethan
expected
SeePerformanceConsiderationsonpage61.
Reducethenumberofapplicationsrunningontheclientcomputer.
Limitthenumberofsimultaneousviewers.
Checkwiththenetworkadministratorthatthereisenoughbandwidthavailable.
CheckintheAMCControlPanel(H.264tag)thatvideoprocessingisNOTsettoDecodeonly
keyframes.
Lowertheimageresolution.
Videoandimageproblems,general
Imageunsatisfactory
CheckthevideostreamandcamerasettingsunderSetup>Video>VideoStreamandSetup>
Video>CameraSettings.
MotionDetectiontriggersunexpectedly
Changesinluminance
Motiondetectionisbasedonchangesinluminanceintheimage.Thismeansthatifthereare
suddenchangesinthelighting,motiondetectionmaytriggermistakenly.Lowerthesensitivity
settingtoavoidproblemswithluminance.
Storageanddiskmanagementproblems
Storagedisruption
Astoragedisruptionalarmissentifastoragedeviceisunavailable,removed,full,lockedorifother
readorwriteproblemsoccur.Toidentifythesourceoftheproblem,checktheSystemLogunder
SystemOptions>Support>Logs&Reports.Dependingontheproblem,itmightbenecessaryto
re-mountthestoragedevice.
Forinformationonhowtosetupastoragedisruptionalarm,seeEventsonpage34.
Videocannotberecorded
CheckthattheSDcardisnotwriteprotected(thatis,readonly).
SDcardcannotbemountedReformattheSDcardandthenclickMount.
NO NO
NO
TICE TICE
TICE
Formattingthecardwillremoveallcontent,includingallrecordings,fromtheSDcard.
Productdoesnotfunctionincoldenvironment
ArcticTemperatureControl*/
TemperatureControl
Duringstartupinacoldenvironment,functioninthemechanicalpartsissuspendeduntilthey
aresufcientlyheated.
*ArcticTemperatureControlvalidforspecicproductsonly
57
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