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2638A
Users Manual
7-18
Table 7-2. Troubleshooting Chart (cont.)
Problem Causes and Solutions
Cannot read USB drive. Cause 1: USB drive not installed properly.
Solution 1: Make sure the USB drive is fully inserted. The LED light will
illuminate in less than 30 seconds.
Cause 2: USB driver locked by application (LED lights always illuminated even
if USB drive is not installed.)
Solution 2: Cycle the power with the main power switch and insert the USB
drive again.
Cause 3: USB drive not recognized.
Solution 3: Replace the USB drive.
Cause 4: USB drive inoperative or damaged.
Solution 4: Replace USB drive.
Product does not start
to scan after the scan is
started.
Cause 1: The Product is waiting to be triggered.
Solution 1: Check the trigger type in the test setup and make sure the trigger is
properly configured.
Product does not record
when I start a scan.
Cause 1: The Auto Recording feature is not turned on.
Solution: Manually push record to start recording or turn on Auto Recording in
the test setup.
Product is out of
memory.
Cause: The internal memory or USB drive is out of space.
Solution: Delete or transfer some files to free up memory.
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