www.PyleUSA.com
1. Dual Band Router Problem
Problem Description:
• "EZ Mode" connection failed.
• "Find Device" in the rst step of the connection page and did not turn green.
• "AP Mode" connection failed.
Solution: Log in to the router's ocial website address, to name the 2.4G and 5G band
WiFi, and then connect the mobile phone to the 2.4G band WiFi to connect the device.
2. Router Overload
Problem Description: EZ mode" and "AP mode" connection failed to 2.4G wi.
Cause: Too many devices connected to the router that leads to router congestion.
Verication Method: Use phone A to send out a WiFi (hot spot), and then use phone B to
connect the hot spot sent out by mobile phone A, and then follow the prompts of app to
connect the device to check whether the connection is successful.
3. Router Security Issues
a. "Anti scratch network" mode: Check and turn o the router's "anti scratch network"
mode.
b. "Firewall" mode: Check and turn o the "rewall" mode of the router
c. "Don't show or hide this WiFi" function: Check and turn o "don't show/hide this WiFi"
function.
4. Precautions in the process of equipment conguration
a. Do not charge the device while connecting
b. Make sure to enter the correct Wi-Fi name and password, as it is case sensitive.
c. When the app prompt you to press and hold the button, wait for 3-5 seconds, then
press and hold the button. Do not let the robot enter the “network connecting mode”
in advance.
d. When the “EP mode” fails, please change to “AP mode” according to the prompt of app
to continue the connection.
PLEASE UPDATE THE APP TO THE LATEST VERSION
Pure Clean Smart Vacuum Cleaner
Wifi Connection Troubleshooting Guide
Questions? Issues?
We are here to help!
Phone: (1) 718-535-1800
Email: suppor[email protected]
